🆘│community-support

[robust sandal]

J’avais l’habitude d’avoir des cours français mais je n’ai pas pris plus de jajajaja, j’ai fait de mon mieux

English (en) → French (fr)

[stark dagger]

C'est quoi le jajajaja ?

[vestal owl]

I love how hahhahah is jajajjajqja

[stark dagger]

Ah tu connais aya nakamura

Oh djaja

Y'a pas moyen djaja

[shut bolt]

/fr It's a laugh but in spanish, I'm native spanish speaker so I use "jajaja" instead of "hahaha"

[robust sandal]

C’est un rire mais en espagnol, je suis de langue maternelle espagnole donc j’utilise « jajaja » au lieu de « hahaha »

English (en) → French (fr)

[stark dagger]

Ah ok

/en test

[robust sandal]

Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[vestal owl]

/fr Hello

[stark dagger]

/en bonjour

[robust sandal]

Bonjour

English (en) → French (fr)

Hello

French (fr) → English (en)

[stark dagger]

/en tu connais Wejden ?

[robust sandal]

do you know Wejden?

French (fr) → English (en)

[shut bolt]

No

[stark dagger]

Ah

/en en gros c'est une chanteuse elle à 16 ans, n'écoute jamais ces chansons elles sont pas si ouf et tu les a écouté quand même la tête 1 ans après

[robust sandal]

basically it's a singer she at 16 years old, never listen to these songs they are not so phew and you still have the head 1 year later

French (fr) → English (en)

[unique junco]

A

[shut bolt]

Ohhhhh okey okey

[stark dagger]

You know jul?

Bande organisé

Ovni

[shut bolt]

Non

[stark dagger]

Squeezie?

[shut bolt]

No :(

[stark dagger]

OMG

/en c'est le premier youtubeur de fr en abonné

[robust sandal]

it is the first youtuber of fr in subscriber

French (fr) → English (en)

[stark dagger]

/en vous gardez les ticket ouvert ?

[robust sandal]

do you keep the tickets open?

French (fr) → English (en)

[stark dagger]

/en je parle trop, c'est ça ?

[robust sandal]

I talk too much, right?

French (fr) → English (en)

[shut bolt]

/fr We close them after our users are all set u

[robust sandal]

Nous les fermons une fois que nos utilisateurs sont tous prêts u

English (en) → French (fr)

[shut bolt]

set up*

/fr It is good, no worries

[robust sandal]

C’est bien, pas de soucis

English (en) → French (fr)

[stark dagger]

/en cool

[robust sandal]

Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[stark dagger]

Oh shit

RUN

Dudududu

[shut bolt]

jajajaja

[keen locust]

Any nods being slow or something?

[shut bolt]

Let me check

[keen locust]

Ok

[shut bolt]

Nothing seems off with the bots, a bit of ping but nothing that warning

[keen locust]

Ok

Might just be my shit pc

[shut bolt]

Or a discord error

[keen locust]

Yea

Toke the bot 3 times to remove a ticket

[shut bolt]

Rare

[pine raptor]

where is the place that you can turn on the thing that deletes the ticket after someone leaves?

[shut bolt]

Hey there

[pine raptor]

hi

[shut bolt]

https://i.imgur.com/pddJRrb.png

You mean this?

[shut bolt]

How are you?

[pine raptor]

ohh

yeah i was searching for that

[pine raptor]

im fine

[shut bolt]

Sure, Panel Settings, Automation Options and then you can mark as the Missing User Check or change it to Close

Remember to Save changes

[shut bolt]

Glad to hear that ^^

[oak solstice]

server not showing up

on my own sever

[humble sequoia]

-- moved to ticket --

[polar nimbus]

how to make bot working on phone

[cursive garden]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[cursive garden]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[stark dagger]

/en ta mère la, arête tu saoule

[robust sandal]

your mother la, ridge you drunk

French (fr) → English (en)

[stark dagger]

/en désolé horn mais voilà quoi

[robust sandal]

sorry horn but that's what

French (fr) → English (en)

[atomic barn]

um

[tranquil totem]

انا عاوز حد من السابورت العربي

[robust sandal]

3Mad ‘ KinG ♪.

i want one of the arabic saport

Arabic (ar) → English (en)

[scenic plinth]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[scenic plinth]

@tranquil totem

[tranquil totem]

كيف يمكنني ان احصل علي البراميوم عن طريق التصويت للبوت

[tranquil totem]

@scenic plinth مش بيردو في التيكيت

[robust sandal]

3Mad ‘ KinG ♪.

How can I get the premium by voting for the bot?

Arabic (ar) → English (en)

[scenic plinth]

/ar Use $vote in your server, or you can buy it. To redeem votes, use $vote redeem within your server and the bot should send you a message with a key. Ensure your direct messages are open for this.

[tribal cedar]

/ar use $vote in your server and click the links

[robust sandal]

استخدم '$vote' في الخادم الخاص بك، أو يمكنك شرائه. لاسترداد الأصوات، استخدم "استرداد $vote" داخل الخادم الخاص بك ويجب أن يرسل لك البوت رسالة مع مفتاح. تأكد من أن رسائلك المباشرة مفتوحة لهذا الغرض.

English (en) → Arabic (ar)

استخدام '$vote' في الخادم الخاص بك وانقر على الروابط

English (en) → Arabic (ar)

[scenic plinth]

Nice enigma lol

[tribal cedar]

Sorry lol

[scenic plinth]

Not its fine lol

[tranquil totem]

/en كم تصويت لاستطيع اخذ البوت

[robust sandal]

How many votes can I take the bot?

Arabic (ar) → English (en)

[tribal cedar]

/ar translate the text the bot sends you on vote command. It tells it all right there

[robust sandal]

ترجمة النص بوت يرسل لك على أمر التصويت. إنه يقول كل شيء هناك

English (en) → Arabic (ar)

[tribal cedar]

/ar you can use $vote in your own server

[robust sandal]

يمكنك استخدام '$vote' في الخادم الخاص بك

English (en) → Arabic (ar)

[tranquil totem]

/en تمام شكرا !

[robust sandal]

Ok thanks

Arabic (ar) → English (en)

[tribal cedar]

Anytime

[robust sandal]

ما هذا

English (en) → Arabic (ar)

Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[timid fiber]

Control panel

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[timid fiber]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[copper owl]

@timid fiber do you need help?

[timid fiber]

I need a keyboard or control

@copper owl Can you help me?

[copper owl]

i dont understand

do you need the link to the dashboard

[timid fiber]

Yes

[humble sequoia]

https://tickettool.xyz/manage-servers

[timid fiber]

Invite

[copper owl]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[abstract pollen]

Cambio de BFC a gemas

0xCfcB6Dd4A8E74D4b81B54a2c127604923c4812d1

[e-mail]

0x56ef72c9110970ab8f46038b4b260d2f1425b4f1afd2d6200edcf561d87de702

Cambié 11 BFC por 770 gemas y no me dieron las gemas, los 11 BFC ya fueron descontados de mi wallet y la factura en mi cuenta de Block Farm Club aparece en color morado y dice Pendiente

[copper owl]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[copper owl]

@abstract pollen

$estts

[humble sequoia]

Está en el lugar equivocado

Brindamos soporte para el bot de Discord @pseudo glen y no le podemos ayudar con el problema que presenta.
Por favor asegúrese de contactar al equipo de soporte adecuado.

_ _

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[stark dagger]

/en bonsoir bonsoir, vous allez bien ?

[robust sandal]

good evening good evening, are you okay?

French (fr) → English (en)

[shut bolt]

@jade topaz

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[jade topaz]

can i boost the server and get premium?

[eager cargo]

No sorry

[jade topaz]

ummm

[shut bolt]

@analog gust hey there, you mean you received a message in the web of a ban?

[edgy laurel]

I've already added the bot on my server but when I go to the manager server the server doesn't appear there

[shut bolt]

Hey there

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[shut bolt]

Try out this

[edgy laurel]

Thank you very much

[iron night]

Gave 1 Rep to Yareaj_ (current: #10 - 138)

[shut bolt]

Sure

[jade topaz]

I need help

Setting the ticket bot up

[iron night]

Edit this to change the output of the command!

Edit this to change the output of the command!

Edit this to change the output of the custom command 7!

[jade topaz]

Oops

[shut bolt]

Hey there @jade topaz

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[shut bolt]

Check out this guide

[jade topaz]

I did it

[shut bolt]

Any problems with it?

[crimson vine]

how to get UID in Moon luncher?!

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[jade topaz]

How do I see who deleted a ticket?

[potent idol]

How do I see how many tickets our staff have done

[humble sequoia]

User permission level with Ticket Tool

@potent idol is permission level: 0 (User)

[vestal owl]

does the bot has send messages perms

did u change itsprefix

1 sec

sorted

[spare storm]

Hello, an old ticket dated July 10 appeared in the list of open tickets, it is impossible for us to close it using command which does not work.
Is there a way to close it using command or do we have to manually delete the ticket? I would point out that the bot's message being old it uses a reaction to close unlike the current technique.

[copper owl]

"appeared in the list of open tickets", was it there before? or did it just pop up ?

[spare storm]

it just pop up

as if it was new but it isn't

[copper owl]

what does the channel look like, is it glitched?

[spare storm]

command dont work and it has the look of old tickets with reactions to close (dont work)

[copper owl]

really weird

try using the old reaction?

i havent seen or heard a report for this issue before

[spare storm]

it doesnt work

the reaction work like a normal reaction and has no effect on the bot

[copper owl]

can you send a screenshot of this?

[spare storm]

yes

(its in french because we are a french server)

[copper owl]

no worries

that's definitely weird..

just delete the channel manually

[spare storm]

all the ticket are closed and transcripted, so its not an archive one reopened

[copper owl]

if this happens again, #🎫│make-a-ticket and we'll investigate further

[spare storm]

ok, its the first time ty ^^

[copper owl]

no problem

[zealous coyote]

why wait 6 hours in #📈│reviews ?

[copper owl]

for #📈│reviews ? that's just how it is

[jade topaz]

If anyone could give me the answer on this, thanks.

[plain surge]

@jade topaz Head to the Dashboard > Panel configs > settings > logging options

You will only be able to view who deletes a channel after this change, you can't view who deleted an old ticket before this change

Also make sure to select a logging channel

[jade topaz]

hi sir how do u do a create ticket language button? like The Report Button

[copper owl]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[copper owl]

you can edit the buttons there, anything marked with is premium

[willow shadow]

hi, is there a way to randomize the ticket names?

[copper owl]

randomize? no

you can have one preset ticket name

[stark dagger]

/en désolé les copains mais je vais quitter car j'ai fini, même si j'ai pas commencé

[robust sandal]

sorry buddies but I'm going to leave because I'm done, even if I didn't start

French (fr) → English (en)

[shut bolt]

See you

👋

Have a good one

[sinful cipher]

Uhhhm where’s the reactions

Same goes for #🎫│make-a-ticket

I’m on mobile

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[copper owl]

Update your client

[sinful cipher]

Oh.

Mb

[copper owl]

Nah dw about it

Buttons are a somewhat new feature

[potent idol]

@copper owl how do I check who closed what ticket

[copper owl]

Please don't ping support members in here.

You can check who closed what ticket by having a logs channel

[potent idol]

Yes, I know but is there a faster way like a dashboard

[copper owl]

No

the logs channel is the fastest way and the only way in fact

[stark dagger]

Bye 👋

[copper owl]

Cya

[stark dagger]

/en attendais juste je fais une blague

[robust sandal]

just waiting I'm making a joke

French (fr) → English (en)

[stark dagger]

/en Que-ce qui est jaune est qui attend ? Jonathan. Voilà c'est éclaté mais j'étais obliger

[robust sandal]

What is yellow is waiting? Jonathan. Here it is exploded but I was obliged

French (fr) → English (en)

[stark dagger]

/en ah mais la blague marche pas en anglais

[robust sandal]

ah but the joke doesn't work in English

French (fr) → English (en)

[stark dagger]

Yellow + waiting = Jaune attend = Jonathan

[last bobcat]

Hello, I invited the bot to my server, but when I open to your site and enter server management, my server does not appear. Please reply to me quickly

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

@last bobcat ^^

[last bobcat]

@copper owl thx i will try

[iron night]

Gave 1 Rep to Neptune (current: #1 - 303)

[last bobcat]

@copper owl thanks its works

[iron night]

@last bobcat :: You can't rep Neptune#6814 for 56 minutes and 59 seconds. Try coming back later?

[copper owl]

👍

[last bobcat]

👍 👍

[rose violet]

What is this

[copper owl]

that is a server you have access to

[rose violet]

Where can I see the server?

[copper owl]

On this page

[rose violet]

You mean my server

[copper owl]

no i mean you can see the servers that you have access to on that page

[rose violet]

I thought there was no Arab support.

Sorry to bother you.

[copper owl]

luckily i am a part of arabic support lmfao

[humble sequoia]

-- moved to ticket --

[last bobcat]

@rose violet iam arabic 100%

[rose violet]

Ok

[halcyon rose]

how to i get a ticket to ping certain members when opened

[copper owl]

members or roles?

[halcyon rose]

roles

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

here ya go brother

[halcyon rose]

thank you

[jade topaz]

How get ticket

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[tribal cedar]

That will help you to get and setup ticket tool

Unless you mean you need to make a ticket on whatever server those invites are for.

I think your just in the wrong place man

[jade topaz]

Thx

[tribal cedar]

Np

[agile yarrow]

@sullen yarrow

[hasty pendant]

Están teniendo un problema con los pagos?? Llego 3 días con un umbral de pago de 0.03 y gas limit en 130 wgei y aun no recibo mi pago

[robust sandal]

Mata Morritas

Are you having a problem with payments? I arrive 3 days with a payment threshold of 0.03 and gas limit at 130 wgei and still do not receive my payment

Spanish (es) → English (en)

[copper owl]

$estts

[humble sequoia]

Está en el lugar equivocado

Brindamos soporte para el bot de Discord @pseudo glen y no le podemos ayudar con el problema que presenta.
Por favor asegúrese de contactar al equipo de soporte adecuado.

_ _

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[unreal elbow]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[robust sandal]

@unreal elbow Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[copper owl]

@minor cipher, hola, ¿necesitas ayuda?

[minor cipher]

Por necesitar la necesito no sé cómo poner el ticket en un canal del server

[copper owl]

No soy parte del equipo de soporte en español, pero puedes abrir un ticket para contactar con ellos en #🎫│make-a-ticket

[waxen reef]

[crude portal]

Does ticket tool have a dashboard? I cant find one anywhere.

Never mind i found it in documentation.

[graceful nymph]

When someone opens a ticket, how do I get the ticket to have their name?
Or is that not possible without it being done by an actual person?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[eager cargo]

{ticket.user.name}

[graceful nymph]

Thank you!

[eager cargo]

Mhm

[torn crescent]

help

@severe path Please Help

sorry for mention

[jade topaz]

How i configurate the bot

[eager cargo]

What do you need help with

[eager cargo]

Do you mean setup?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[jade topaz]

Yes to apeare the tickets

[torn crescent]

how do i can do like

how?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[torn crescent]

i do

but i don't get it

it's hard

[eager cargo]

What part don't you get?

[torn crescent]

everything

[eager cargo]

You're trying to login to our documents, use the link below

[humble sequoia]

https://tickettool.xyz/manage-servers

[eager cargo]

you have to tell me which part

[jade topaz]

You can join my sv and help me?

[torn crescent]

wdym?

[eager cargo]

No sorry I can't do it for you

[eager cargo]

Like what part are you stuck on?

Have you invited the bot?

[torn crescent]

yes

oh that

[jade topaz]

What i do here

[torn crescent]

i don't know how to send the msg like this one

[eager cargo]

Click the three lines

Then click panel configs

[torn crescent]

just tell me the comnand

[eager cargo]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[torn crescent]

send me the link

of that Please

[humble sequoia]

https://tickettool.xyz/manage-servers

[torn crescent]

thx user @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #3 - 214)

[torn crescent]

like us

top of the support

[jade topaz]

Now

[jade topaz]

I created like here

Help please

@eager cargo sry for ping

[shut bolt]

Please do not ping staff members #546557408902905896

[jade topaz]

Ok

[shut bolt]

Let me check the messages I'll help you out

[shut bolt]

So, did you already send the panels?

[humble zodiac]

How doni set up ticket bot

[shut bolt]

Hello there

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[shut bolt]

Check out this guide

[humble zodiac]

K

Thx

[shut bolt]

Sure

[jade topaz]

How do I setup the ticket

Easy

Invite it.

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[eager cargo]

^^

[jade topaz]

Go on dashboard

Click panel confligs

Then create.

[jade topaz]

Rude

Bad bot.

[solid stream]

rude?

[shut bolt]

[junior stream]

bro how to drag all tickets to one category

[shut bolt]

Hey there

You can't do by command that all currently open tickets are drag into a category, yet you can set a category for new tickets to be placed when opened

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[junior stream]

where is ti

where is the setting

[shut bolt]

Here you can find the step by step to get there

[junior stream]

its only like this for me

[shut bolt]

Now click on Settings, as told in the bot's message

[junior stream]

tq

[silver dragon]

Is there still free trial for premium?

[copper owl]

There's always a free trial for servers.

The catch is, once you use the 7 day free trial, you can't use it again

It's a one-time-use, and once the 7 days end, you won't receive it again

[silver dragon]

Alr ty

[copper owl]

Anytime

[humble sequoia]

-- moved to ticket --

[wanton path]

how can i have ticket tool do that....?

"moved to ticket"

[vestal owl]

@wanton path

U said ping me pls

I can't help thi

[wanton path]

Ok

Also I have a few things to suggest that may not be added.

Suggestion 1
Make it so we can open command style tickets from any channel with the ticket ID. For example:

$ticket (ticket ID) (user) - This way, we don't have to make tons of channels for each ticket just to open it for someone. It's a waste of channels and a waste of time.

Suggestion 2
Have the ticket automatically close and/or delete itself within a certain amount of time if the user of which the ticket was assigned to does not say anything within a set time on the dashboard. This way, we won't have to close it ourselves for the inactive user.

[copper owl]

Suggestion 1: Good suggestion if you have multiple panels

Suggestion 2

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[tiny burrow]

I made a server, I am the owner, and it isnt showing up on the dashboard on the website. I have the owner role which gives me admin, even though I am server owner

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

@tiny burrow ^

[wanton path]

Even when automation was here, that was never an option

the option I suggested of course

[copper owl]

It was for a small while if im not mistaken

[tiny burrow]

I thought by relog it meant reload

[copper owl]

and automation is still here

there's 3 automation options

[copper owl]

no, you need to relog

[wanton path]

Then which one was removed-

[copper owl]

the one you're asking for

the "auto close/delete for inactive users"

[wanton path]

That was there....

[copper owl]

yeah if im not mistaken

and even if it wasnt

it wont be until discord fixes rate limits and makes it possible

[wanton path]

Were we even able to set a time?

[copper owl]

Im not sure, this feature was a thing before i was even staff if im not mistaken

but it's not anymore

[wanton path]

Something like this: close the ticket if the user does not send a message within (the time you set)

or delete

[copper owl]

I understand your suggestion

and im trying to tell you that it wont be implemented because of reasons

[wanton path]

okk

[copper owl]

the biggest reason is rate limits

it's impossible to add that feature without the bot continuously getting rate limited and going offline

[wanton path]

what is a rate limit if i may ask 😓

[tiny burrow]

can I make a ticket panel with multiple buttons for different things?

[copper owl]

it's limitation set by discord on bots. This is to keep bots from running continuous commands and which causes issues for discord itself

[wanton path]

.

[copper owl]

So, something like autoclose/autodelete after x amount of time will cause too much stress on the bot and will cause it to get rate limited by discord, causing the bot go to offline

[copper owl]

yup, you need premium for this

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[tiny burrow]

dang

[wanton path]

ok

understood my good sir

[normal bison]

สวัสดีครับ

[robust sandal]

kero

Good evening.

Thai (th) → English (en)

[copper owl]

/th good evening, do you need help with anything?

[robust sandal]

สวัสดีครับ คุณช่วยอะไรไหม?

English (en) → Thai (th)

[potent prairie]

Hello, i am sort of, weeelll. Not smart. And was wondering if someone could help me setup the bot 😅

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[copper owl]

this is the documentation

you can also check #573205317870157855 for the basic setup

[potent prairie]

Alot of it is really confusing to me. But I will give it a go

[copper owl]

we're here if there's anything you get stuck on

[potent prairie]

I get stuck at the panel area. Is a panel like an embedded message? And what does it mean by support role?

[copper owl]

Panel is something like #🎫│make-a-ticket

It's an embedded message with a button on it to create a ticket (by default)

A support role is the role the people who will handle the tickets have. Example: Mod, Admin, Helper, Trial Mod.

[potent prairie]

Ahhh i see. Thanks. So this is what the panels look like im guessing

[iron night]

Gave 1 Rep to Neptune (current: #1 - 312)

[copper owl]

Incorrect

The panel would have a button

not a reaction

[potent prairie]

Oh

[copper owl]

Reactions dont work anymore

[potent prairie]

They work fine in that server

[copper owl]

I highly doubt that

it would give them an error

[potent prairie]

Oh

[copper owl]

or just wouldnt create a ticket anymore

[potent prairie]

Ok so a button creates a ticket right?

[copper owl]

correct

[potent prairie]

Brb im gonna go try and set this up

[copper owl]

good luck

[potent prairie]

I DID IT

I feel so smart

Does it create channels for the ticket? And is everyone able to see them, or just one person

Im tryna make it so everyone can view it (as its an editing server)

[copper owl]

maybe because you are 👀

[potent prairie]

Gasp

[copper owl]

yes it does, and by default, the user who opened the ticket and the support team will be able to see the tickets

if you want everyone to see the tickets, youll have to do the following

$kv

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[copper owl]

Go here, and do the opposite of the title. Give people permissions to see the channels

[potent prairie]

Is it this in dashboard?

[copper owl]

correct

[copper owl]

it explains how to get to the feature in the embed

Dashboard -> Panel Configs -> Settings --> General Options -> Edit Everyone Roles Opened Permissions

Nope

[potent prairie]

Haha

Ok i think i fixed it.

[errant hemlock]

hey is there a way i can set it so the owner can have more than one ticket open at once?

[copper owl]

Nope. Ticket Limits are for everyone

[errant hemlock]

damn, i might find a diffrent bot that can

[copper owl]

Alright

[potent prairie]

Ok so i had trouble closing the ticket

[errant hemlock]

its a shame, i like every other feature

[copper owl]

you can always change the ticket limit

[errant hemlock]

oh

how do i do that

[copper owl]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[copper owl]

the only issue with this

[errant hemlock]

ty :D

[potent prairie]

I put the 🔒 emoji. Nothing happened

[copper owl]

is that everyone will also be able to open the same amount of tickets

[copper owl]

you need to press on the button, not send the emote in the ticket

[errant hemlock]

okay thanksyou for your help :D

[copper owl]

No problem

[potent prairie]

There is no button. I put my reaction under the embed message

[errant hemlock]

you can do $close right

[copper owl]

how is there no button? Can you send an image of what you see

[copper owl]

Correct, but having the button there is always a good idea

[potent prairie]

I might be dumb.

[copper owl]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[copper owl]

you may have disabled the button

Check your Close Ticket button and make sure it's enabled

[potent prairie]

What does a button look like

[shut bolt]

#🎫│make-a-ticket

Here you have a couple of buttons

Like this

[sly mica]

How do I set the bot make tickets in a separate category using the old message

[shut bolt]

You could change the category in the panel settings

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[sly mica]

So can I change the panel made by others?

[shut bolt]

You can edit the panel message if you have access to the dashboard

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[sly mica]

Ty

[shut bolt]

Sure

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/906949015223042109

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
156/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
entity#7460
User ID:
721646225631215647
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","time"]
Current shard:
1
API Latency:
76

[shut bolt]

@unique swan this command is for you to use in your own server

Not here

[potent prairie]

Im on mobile

I dont see any buttons

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[shut bolt]

Update you application

You probably have it outdated

[unique swan]

my kills are gone

[shut bolt]

Kills?

[unique swan]

yes

[shut bolt]

That doesn't seem to be Ticket Tool Related

[potent prairie]

Like discordm

Or ticket tool?

[shut bolt]

Read this

There you will find the link to update your application

[cinder badge]

$help invite

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[cinder badge]

Where can I get the invite

[potent prairie]

Yooo everything looks so dif now

[shut bolt]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[shut bolt]

Third link

[shut bolt]

Yeap, they have updated a lot of stuff

[vestal owl]

does anyone know if they chose the new support team?

[shut bolt]

The applications?

[vestal owl]

ye

[shut bolt]

Yeap, they are closed, #📣│server-news

[vestal owl]

no but

who r the new ppl

[shut bolt]

Keb, Jayson, Dom, and me

[vestal owl]

ok

sad

[shut bolt]

And Geo but he resigned recently

[vestal owl]

i applied

[potent prairie]

Does anyone know wicks prefix

[shut bolt]

I remember

[shut bolt]

Default one is w!

[old ermine]

How can I make it so the open message actually mentions the role, I have it to {@Support} and it does, but it doesn't mention the people with support role.

[shut bolt]

Hello there

Please check the bot's permissions

And check it has the Mention Everyone and all roles

[vocal wharf]

Is there a way to limit how often people can open a ticket?

[shut bolt]

Hello there

You can limit the amount of ticket they can create

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[shut bolt]

This is per panel

And you can open one for all

[vocal wharf]

Not how many can be opened by one person at a time. I'm asking about limiting it based on time

[shut bolt]

Not possible, only possible to limit per amount

[vocal wharf]

Ok thank you

[shut bolt]

@copper owl just showed me an option to do so

I would like them to explain it

As it wasn't my idea

👀

[copper owl]

oh?? 👀

[unreal elbow]

padding

[copper owl]

Technically you can abuse the blacklist roles @vocal wharf

[robust sandal]

Onyx

Polsterung

English (en) → German (de)

[unreal elbow]

what does ticket padding mean xD

doesn’t make sense when translated into german

[copper owl]

If you have a moderation bot that has a command to give a role for X amount of time, you can blacklist a role, then run the command to give a user who has opened a ticket the role for X amount of time.

[copper owl]

the amount of 0's in the ticket count.

padding set to 3? 3 zeros. Ex: Ticket-000/Ticket-001
padding set to 5? 5 zeros. Ex: Ticket-00000/Ticket-00001

[unreal elbow]

oooh ok that’s interesting

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 313)

[vocal wharf]

Thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 314)

[copper owl]

No problem x2

[scenic elbow]

Hi can anyone help me with iptv ?

[tribal cedar]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[unreal elbow]

bruh guys

don’t join ticket tool support if u don’t need ticket tool support

[scenic elbow]

Where do i find the support ?

[vestal owl]

for?

[unreal elbow]

we don’t know

[scenic elbow]

Iptv

[unreal elbow]

go on their website

[vestal owl]

this is ticket tool support

not iptv support

read the name of the sever...

[scenic elbow]

Ok i was told to download this

[unreal elbow]

.

[vestal owl]

download a server...

[unreal elbow]

|| ||

[jade topaz]

how i cant ccreate

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[copper owl]

you need premium for it

[jade topaz]

how to invite premium bot?

[jade topaz]

how iam invite premium

[copper owl]

do you have a premium subscription?

[jade topaz]

yea

i start trial

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[copper owl]

@wicked scroll@shut bolt B)

[shut bolt]

B)

Backyardigans gang

[wicked scroll]

B)

[copper owl]

Open a ticket and all you get is the backyardigan theme song with a youtube link B)

||thats a joke||

[shut bolt]

JAJAJAJAJAJAJAJAJAJAJAAJA

Hello there

Please check out this

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[shut bolt]

It's possible user have a blacklisted role

[iron night]

Gave 1 Rep to Yareaj_ (current: #8 - 146)

[shut bolt]

Sure

[vestal owl]

bonjour comment allez vous tous ?

je m'ennuie lol

[robust sandal]

Snapz

hello how are you all?

French (fr) → English (en)

[vestal owl]

je peux parler français et espagnol

[shut bolt]

Hablas español?

👀

[tribal cedar]

/fr do you have a question about ticket tool?

[robust sandal]

Vous avez une question sur l’outil de billetterie ?

English (en) → French (fr)

[vestal owl]

si pablo yo hablo español

[vestal owl]

I can speak english

[tribal cedar]

I wasn't asking you sorry

[vestal owl]

a quien estabas preguntando

[copper owl]

wait who were you asking

that's the same person LMAO

[tribal cedar]

Oh I guess I was asking you lol

Why speak French if you can speak English I'll never understand

[shut bolt]

LMFAO

[shut bolt]

I have a guess

He applied for those support team in last applications

Not 100% sure tho

[shut bolt]

Súper! Pero eres nativamente de habla inglesa supongo?

[vestal owl]

Yes

[zealous lily]

is it against the rules to ask for a coupon code for premium?

[shut bolt]

Well

[vestal owl]

sí, soy inglés nativo pablo, ¿qué te parece?

[zealous lily]

Si, soy habla espanol.

¿Tienes un código de cupón?

[shut bolt]

You wont be given any coupon even if you ask

[zealous lily]

how is there a way to find one

[shut bolt]

You can get premium using the $votes command

Use it in your own server

It will show you how yo obtain premium

[zealous lily]

i know i cant get premium i had one before

can*

but is there a way to find coupon codes

[shut bolt]

Me parece bastante bien, qué tan difícil crees que es hablar español?

[shut bolt]

Nope, besides voting there is no regular way to obtain coupons, the other way is for special holidays which coupons are announced in #📣│server-news

[vestal owl]

Bueno, es sólo como un .1 por ciento difícil de hablar español en la PC porque no tienes las cosas que se retuercen por encima de las letras aparte de eso, es fácil.

[shut bolt]

Interesante

[vestal owl]

Also why is no one answering my report ticket

[shut bolt]

Support Team has no access to those tickets

[copper owl]

only 2 people have access to those tickets, and both are usually busy lol

[vestal owl]

Oh

[vestal owl]

¡sí lo es!

[vestal owl]

Estoy aburrido

[warm breach]

Ola wenas, cómo puedo crear el mensaje/canal para los tickets?

[shut bolt]

Holaaaa

[shut bolt]

El canal es el que tú quieras

Para enviarlo debes haber creado un panel

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[shut bolt]

Y luego de eso lo envías

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[warm breach]

Gracias

[shut bolt]

Con gusto

[warm breach]

Ahora otra preguntita xd, ¿Hay una forma de que al crear un ticket se haga una mención automática?

[shut bolt]

Sep

Haces esto

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[warm breach]

Y 2, ¿Cómo cambio el prefix xd?

Se me mezcla con otro vot

[warm breach]

Ö k pro

[shut bolt]

Para mencionar un rol pon en el campo de Message Text {@Nombre del rol} (es sensible a mayúsculas y espacios) o usa {Id del rol}

[shut bolt]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[shut bolt]

Puedes cambiarlo desde el panel de control

[warm breach]

Ö

[warm breach]

Ya por último, ¿Hay forma de dejar algún tipo de log para que se registren los tickets y/o lo que se habló?

[shut bolt]

Sip!

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[shut bolt]

Ve a esta parte del panel de control

Y selecciona un Transcript Channel

[warm breach]

Muchas gracias ö

[shut bolt]

Luego cuando cierres un ticket

https://i.imgur.com/51OzCsL.png

Da click en el botón de Transcript

Y eso enviará el archivo al canal que le hayas indicado

[warm breach]

Ö

[shut bolt]

Si quieres hacer esto de forma automática puedes adquirir nuestro bot premium

[warm breach]

K pro

[shut bolt]

Uy

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[shut bolt]

Ahora

Estos son los beneficios del bot premium

[warm breach]

Ö

[keen locust]

Bot down?

[shut bolt]

Nope

$pong

Oops

[humble sequoia]

Pong! Latency is 145ms. API Latency is 82ms [-]

[shut bolt]

Working fine

[shut bolt]

Doesn't respond?

[keen locust]

Yea

Mb for showing server name

But ticket dont want to open

[shut bolt]

Server ID please

[keen locust]

898375444179595324

[shut bolt]

A sec please

[keen locust]

Not my server just trying to make a report about something

[shut bolt]

What's the server's name?

The ID isn't a server ID

[keen locust]

Ice out rz

[shut bolt]

Okey, a sec

[keen locust]

898382153199542293 channel ID #898382153199542293 message

if you need any of this

[shut bolt]

The bot is not in that server

I think that's the problem

[keen locust]

Ok

Then IDK why they make a ticket chat with the panel

[shut bolt]

Lol, probably they recently kicked the bot

Click on the bot's profile

[keen locust]

Its not there

[shut bolt]

Lol

Yeah, that explains why it said interaction failed

[shut bolt]

@jade topaz

That's the reviews channel

Try out this

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[shut bolt]

If you have Administrator permission, it should show you the server by doing this

[jade topaz]

@shut bolt Still not working, It's fine I'll just let the owner deal with it.

[shut bolt]

Run $level in the server, send me a screenshot of the result please

[ionic hull]

hi ! is there a way i can make a ticket by typing anything?

[copper owl]

The closest you have is command style tickets

[ionic hull]

how do i set it up?

[copper owl]

Go to your dashboard, Command Style Tickets, and enable it.

I also suggest having ticket tool look at a specific channel instead of having it work anywhere

[ionic hull]

@copper owl sorry for the ping but i cannot find command style tickets in the dashboard ㅠㅠ

[brave cliff]

where can we leave suggestions?

[ionic hull]

#📈│reviews i think

[copper owl]

nope

[copper owl]

it's called reviews, you can leave suggestions here or open a ticket if you have multiple

Thanks Onyx

[brave cliff]

ah thanks

[unreal elbow]

[copper owl]

@brave cliff any suggestions you currently have?

[brave cliff]

I do

[copper owl]

if it's a good one and haven't been suggested before, i can forward it to the dev

[brave cliff]

maybe add menus?

[brave cliff]

idrk if. it's suggested before

[copper owl]

Like the dropdown menus?

[brave cliff]

yea

[copper owl]

where you would select multiple options

[brave cliff]

yep

that's it

[copper owl]

That's a good suggestion, i think I've suggested this myself LMFAO

[brave cliff]

is it already a feature?

[copper owl]

I'll definitely forward it again

[brave cliff]

oh lol

[copper owl]

Not as of currently no

[brave cliff]

tysm

[copper owl]

Anytime

[brave cliff]

hopefully they consider it

[odd dove]

is there a way to change where new tickets are placed?

[copper owl]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[haughty hearth]

The site isn't open

[copper owl]

what do you mean?

can you send a screenshot

[rigid dagger]

Is there any way I can only allow users with specific roles to make tickets?

[shut bolt]

Yeap

You can go into the create ticket button permissions

And mark the roles you want to be able to create tickets

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[rigid dagger]

Oo, tysm

[shut bolt]

Sure

[sterile flower]

hey how do i make the tickets go into a specific category

[unreal elbow]

⏫

@sterile flower

[sterile flower]

what do you do with category closed?

[unreal elbow]

if someone closes the ticket, it is getting moved to the „category closed“

[iron night]

@unreal elbow :: You can't give rep to yourself, silly.

[sterile flower]

ok

[unreal elbow]

no problem

[sterile flower]

is it possible to just remove it

permanantly

[unreal elbow]

if it gets closed?

[sterile flower]

yea

[unreal elbow]

um

it is possible

[sterile flower]

ok

[unreal elbow]

idk how rn

[sterile flower]

ok

[unreal elbow]

$help close

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[sterile flower]

thanks Onyx#4321

thanks Onyx#4321

ok

thanks @wanton heron

[iron night]

Gave 1 Rep to user (current: #68 - 1)

[unreal elbow]

no, to @unreal elbow xD
wanted to show it as a variable lol
but he exists xD

[rigid dagger]

The current warning message is "Warning: You don't have permissions to use this." Is there any way I can edit that ?

[unreal elbow]

send a pic of the error

[copper owl]

No, none of the empheral messages (the ones you dismiss) can be edited

[rigid dagger]

Alright

Thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 315)

[unreal elbow]

rep @unreal elbow

[sterile flower]

if people start a ticket are people who arent on support team role able to view it

[potent scaffold]

Nope

[sterile flower]

thanks

[potent scaffold]

If you want them to, youd have to manually add them with the add comand or via channel perms

[sterile flower]

ok

[iron night]

@sterile flower :: You can't rep user#5986 for 48 minutes and 38 seconds. Try coming back later?

[wise raft]

Hi, please could you show me how I can set up the suggestions feature in my server? Thanks!

[humble sequoia]

-- moved to ticket --

[haughty hearth]

Yes

[copper owl]

What?

[haughty hearth]

One second

[copper owl]

oh you replied yes to sending a screenshot

[haughty hearth]

it gets stuck like that

[copper owl]

most likely your internet connection

[humble sequoia]

https://tickettool.xyz/manage-servers

[copper owl]

try this

[haughty hearth]

Ok

Oh thanks now are working

[copper owl]

no problem

[unreal elbow]

$help variables

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[mystic hound]

$variables

[humble sequoia]

Supported Variables

{server.id} --> ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> --> Channel link of the current channel
{channel.name} --> Name of the current channel
{channel.id} --> ID of the current channel

{author} = <@user> --> Mention of the user triggering this message
{author.name} --> Name of the user triggering this message
{author.id} --> ID of the user triggering this message
{author.nickname} --> Nickname of the user triggering this message
{author.icon} --> Direct Url of the profile picture of the user triggering this message
{author.tag} --> 4 digit tag (discriminator) of the user triggering this message
{author.full} --> username + 4 digit discriminator of the user triggering this message

{panel.count} --> The current count number of the panel (Tickets only)
{panel.name} --> The name of the panel (Tickets Only)
{panel.ticketLimit} --> The current limit of the panel (Ticket Only)

{ticket} = <#channel> --> Channel mention of the ticket
{ticket.id} --> Channel ID of the ticket

{ticket.user} = <@user> --> User mention of the ticket user
{ticket.user.name} --> Name of the ticket user
{ticket.user.id} --> User ID of the ticket user
{ticket.user.nickname} --> Nickname of the ticket user
{ticket.user.icon} --> Direct Url of the profile picture of the ticket user
{ticket.user.tag} --> Tag / Discriminator of the ticket user
{ticket.user.full} --> Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

[unreal elbow]

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #2 - 217)

[vestal owl]

i have a question

[shut bolt]

Sure

Go ahead

[vestal owl]

obviously the general chat was misused so removed so would it ever come back and how was it misused

[shut bolt]

No plans on getting the general chat back, happened same as #📈│reviews people went to look support into the wrong channel

[vestal owl]

oh

[copper owl]

Also the existence of the community server

that was one of the main reasons this turned to support only with no public chats other than support and reviews

[vestal owl]

you could make a thing in the bot where if someone says like I need help or help in a certain channel theres a embed message

[vestal owl]

is there

[copper owl]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[copper owl]

2nd link

[vestal owl]

oh

[kindred creek]

hello

i need help

[shut bolt]

Sure, go ahead

[kindred creek]

if someone makes a ticket i want the bot ping middle-man

[shut bolt]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shut bolt]

Check out this

[kindred creek]

how can i do it

ohhh

[shut bolt]

Sure

[kindred creek]

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #8 - 149)

[shut bolt]

Appreciate it ^^

[brave grove]

c

[ionic cliff]

How do i make tickets appear in a certain category**

[plain surge]

You mean under a certain category?

[ionic cliff]

ye

[pseudo shoal]

is there a way to limit the number of tickets allowed to be active/open at the same time?

[ionic cliff]

@plain surge you got a clue?

[plain surge]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[plain surge]

Follow these steps @ionic cliff

[ionic cliff]

Alright, Thanks.

[plain surge]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[pseudo shoal]

isnt that just how many one user can make though, not how many are active?

[plain surge]

Anything marked with a red diamond is a premium feature

[plain surge]

Oh you meant that, 1 minute

[pseudo shoal]

alright ty

[plain surge]

@pseudo shoal
You can find this in Server Configs

This will apply to all your panels tho

[pseudo shoal]

i see. thanks for letting me know

[plain surge]

No problem

[timid hemlock]

Thanks @plain surge

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #30 - 8)

[timid hemlock]

Thanks @plain surge

[iron night]

@timid hemlock :: You can't rep D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐#5201 for 58 minutes and 34 seconds. Try coming back later?

[timid hemlock]

Oop

[frank condor]

حل

What is this

@craggy geyser

[craggy geyser]

Read #546557408902905896, rule 4 in particular. Don't ping staff

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[tribal cedar]

The bot doesn't have view or send perms in the channel your trying to send that panel to

[timid hemlock]

Thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #4 - 201)

[dusky nebula]

.

[timid hemlock]

Thanks @dusky nebula

[iron night]

Gave 1 Rep to ẁẵℓễễđ (current: #68 - 1)

[timid hemlock]

😂

[hidden vector]

Thanks @hidden vector

[iron night]

@hidden vector :: You can't give rep to yourself, silly.

[hidden vector]

i tried

[tribal cedar]

Let's keep it support here guys

[hidden vector]

Thanks @brave grove

[iron night]

Gave 1 Rep to AZOR (current: #68 - 1)

[ripe palm]

Thanks @hidden vector

[iron night]

Gave 1 Rep to NotSussyJoeBoy (current: #68 - 1)

[shut bolt]

lmao

[crude inlet]

Hey how to make TicketTool ping a role?

@eager cargo ||Sorry for ping||

[atomic barn]

Don't ping

$help ping

[crude inlet]

Oh my bad!

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[atomic barn]

There u go :)

[crude inlet]

Oh thank you so much! <3

[shut bolt]

#546557408902905896 R4

[atomic barn]

Yw

[hybrid basalt]

i need help with the bot

[humble sequoia]

We would love to help you but, if you don't tell us what you need help with we can't help you :(

[shut bolt]

@hybrid basalt

[late latch]

Where can I get a ticket started for a withdrawal issue. It's been 10 days since my withdrawal from Rewards account and still nowhere to be found

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[hybrid basalt]

i fixed it

[shut bolt]

Glad to know

[late latch]

that's what i'm asking. i'm unsure who the appropriate support team is. i've been trying to navigate and find it, but i keep ending up in the wrong place

[shut bolt]

You should look for the webpage of the wallet you mentioned in the ticket and ask there, there is nothing we can do as we are not that team

[late latch]

okay, i will reach out

[shut bolt]

Sure

[boreal flame]

I glad you’re Reimbursing but I was on the white list and really still want my opportunity to purchase. Preferably at least 1 guaranteed.
I have a total of 8 failed transactions, with proof, for a total of $185.53

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[mystic hound]

See the guide above for setup instruction and feel free to ask if you've got any questions. Oh, and don't ping staff #546557408902905896.

[craggy geyser]

As the error says, missing permissions. Run $debug to see what

If you are trying to close it and you have a close category, it needs them there too

[jade topaz]

Manage Channels & Manage Messages.

[craggy geyser]

Give the bot them and it should work

[jade topaz]

It feels as if the bots gotten a virus and only asking for more permissions each time.

Each time, it worked fine, and after a while it asked for more permissions.

(All today)

[craggy geyser]

It's always needed those. Manage channels is needed to create the ticket, move it, and delete it. And manage messages because it pins messages

[mystic hound]

if it had a virus it wouldn't be asking for permissions in an orderly fashion..

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/907551980862455838

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
157/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
USAAmericaUSA#3356
User ID:
873994803879231568
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","time"]
Current shard:
1
API Latency:
76

[jade topaz]

After doing debug, it showed me I needed Manage Roles permission, but it seemed to be fine, til now.

I've given it the permission & it works now.

[worthy trellis]

bruh

what do i do here

[humble sequoia]

-- moved to ticket --

[jade topaz]

^ What cmd is that?

[unreal elbow]

$new (@wanton heron) (reason)

[opaque pulsar]

How can i change the prefix?

[jade topaz]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[opaque pulsar]

ty

thanks @jade topaz

[iron night]

Gave 1 Rep to Sk3leton (current: #15 - 71)

[craggy geyser]

That isn't what makes that message. That's a tag. Was used in this situation as they also made a ticket and was answered in there

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[wanton hinge]

Hello is it possible to change the message here?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[copper owl]

@wanton hinge ^

[wanton hinge]

Oh wow thank u

[iron night]

Gave 1 Rep to Neptune (current: #1 - 320)

[copper owl]

No problem

[jade topaz]

i need help with just getting started. i can’t figure it out with just the website 😅😅

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[mystic hound]

Hey, please have a look at the documentation. If you have any questions feel free to ask

[jade topaz]

i have more than once i’m still confused. 😅

oh wait i figured it out 😅

[mystic hound]

what are you having trou-

oh alright, glad you got it lol

[jade topaz]

i was confused and didn’t realize i didn’t to go to dashboard 💀

[mystic hound]

oh lmao, that explains it

[potent prairie]

Hello

I forgot what i did. But i only want a few roles to be able to see tickets (including the people who clicked it)

Anyone know what i do for that

?

[tribal cedar]

The few roles would be considered supports?

You can add support type roles to the general options of a panel
Panel configs->settings->general options

And in panel config->settings->permission options you can set what perms are given to people when a ticket is opened

[ruby dirge]

Heya is it possible to revoke someone's perm to make a ticket with the ticket tool bot

preferably using only discord command instead of going to the dashboard