🆘│community-support

[jade topaz]

enabling cmd type in all of them

[copper owl]

I havent tried that but I wouldnt suggest it just in case it breaks

[jade topaz]

Ohk

[copper owl]

what I would suggest

is having each command type be tied to another channel

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Oct 28, 2021, 2:56 PM

[alpine anvil]

bruh why can't I invite people

[copper owl]

Elaborate

invite people where? to this server?

[alpine anvil]

yes

[copper owl]

just use $invite in your own servers

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[copper owl]

first link is our invite

[alpine anvil]

ok ty

[copper owl]

no problem

[mighty helm]

Hey sorry i am alittle lost, where can i find how to edit this msg
This is once someone opened a ticket, i want to edit the instructions on what people should send in the ticket.

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[copper owl]

@mighty helm

[mighty helm]

thank you

[copper owl]

anytime

[jade topaz]

can i make this

[half kernel]

-- Moved to ticket --

[jade topaz]

Uhhh….

[vestal owl]

was that sent by a moderator

[jade topaz]

Idk

Everyone time someone says

[plain surge]

Try sending hello again

[jade topaz]

hello

Okay

[mystic hound]

Oh wow lol

[plain surge]

That would be a tag set up by the mods on that server

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[plain surge]

Yh it's an auto response

[jade topaz]

Oh

[mystic hound]

Go to the tags section of your dashboard and see if there's anything with "hello" there

[silk atlas]

Hello

I need some help

With the bot

I invited the bot the server I want to create tickets and then I went to the dashboard of the bot

But I saw only one server that i can manage

How can I fix it?

[plain surge]

If you can't see your server on the dashboard, then you probably need to relog

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[plain surge]

Follow these steps ^

[silk atlas]

Oh I'll do it

[jade topaz]

Why

@silk atlas

[silk atlas]

Thanks for your advice

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #44 - 3)

[plain surge]

No problem

[silk atlas]

Why ping?

[plain surge]

If your server isn't showing up on the dashboard as well @jade topaz then please follow the steps mentioned in the replied message

[jade topaz]

I thought you were a help

[silk atlas]

I'm not a staff member

[jade topaz]

which message

[craggy geyser]

If they were, you would be breaking the #546557408902905896 by pinging staff

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[plain surge]

@jade topaz This ^

[jade topaz]

I did not understand, excuse me

[plain surge]

You need to logout from the dashboard, and then login again

Just follow the steps mentioned above

[jade topaz]

I understood that I had to log out of my account from the dashboard and then try again

[plain surge]

You still can't view your server?

[jade topaz]

I found it thanks

[plain surge]

No problem

[dull flicker]

Hi

[half kernel]

IF YOU ARE GETTING A SYSTEM ERROR, WE ARE AWARE

[tribal cedar]

Hi

[flat wraith]

okay

[static dirge]

people can open tickets but i cant close them 😦

[ember schooner]

System failure: Service unavailable?

[south badger]

What

[flat wraith]

rip bot

[sacred perch]

bot go boom boom

[rigid pike]

Is it back up?

[scenic plinth]

Partial Outage

The development team and management are aware of the Service Unavailable error anyone may get whilst closing tickets, using tags, etc. Commands may also may be unresponsive such as $rename however will still execute.

[ember schooner]

downtime?

[scenic plinth]

No expected ETA.

[scenic plinth]

Simplest terms: API went brrrrt

[covert shuttle]

Look fixed guys, at least for me

[scenic plinth]

It's a random occuring issue, so no for sure say. Other Bots are reportedly having some issues too.

[tribal cedar]

Kenzi I miss when we were proficient together. :)

If they ever open apps for English speaking gents I'll apply for certain

Have a question though. Can partnered servers get the premium role?

Using $pc

[potent locust]

Hi I was wondering. In a server with ticket tool bot in it. Who all has access to the dashboard? Is it only the server owner? Or only whoever invited it? Anyone with administrator privileges?

[vestal owl]

If you look at the bottom of role permissions it say Administrator if roles have that ticked they can

[potent locust]

Tysm

[vestal owl]

My pleasure

[tribal cedar]

Admins and server owner have access by default but you can also add access to the dashboard via a role

[scenic plinth]

Unfortunate. If you have premium yes.

[toxic condor]

so does ticket tool have a time feature so when someone dosent type in it for x amount of time it gets deleted

[vestal owl]

No

[toxic condor]

;-;

[vestal owl]

It might be a premium feature

Ur have to check

If not it isn't

[jade topaz]

anyone else having issues ?

[static dirge]

cant rename tickets

[jade topaz]

like very slow or isn’t working for me

[static dirge]

yes very slow @jade topaz

[cold ridge]

i think its slow for everyone, i was just about to ask the same thing hhaa

[jade topaz]

rip

[wary flint]

i'm having issues with closing tickets

[jade topaz]

closing , opening , command . Servers are prob being worked on

The bot is VERY slow

And VERY lagging

[cold ridge]

not even working at all for us!

[eager cargo]

Multiple bots are slow atm, be patient please

[sacred perch]

[cold ridge]

Thank you for letting us know :D

[unkempt barn]

Thank ya

[radiant moss]

IF YOU ARE EXPERIENCING ISSUES WITH THE BOT PLEASE READ

Discord's API is having issues with RateLimits. There ETA is 2 Hours! Please Be Patient There Is Not Much We Can Do

[heavy moat]

i was just coming up to ask this very questions. thanks for letting us know!

[wispy cave]

Is that this?

[remote peak]

Haha me too

[radiant moss]

Yup. Increase delays in pretty much everything

[wispy cave]

Ok..

I just pinged the server, thank you

[jade topaz]

Hey how do I transfer premium

Old server got deleted so I have no access

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[radiant moss]

You can go there if you subscribed with chargebee.

[radiant moss]

How long ago did you subscribed?

[umbral mortar]

Anyone else experiencing 9000+ ping?

[jade topaz]

Discord issue

i dont have that but if i login to manage subs its shows info

[radiant moss]

IF YOU ARE EXPERIENCING ISSUES WITH THE BOT PLEASE READ

Discord's API is having issues with RateLimits. There ETA is 1.5 Hours! Please Be Patient There Is Not Much We Can Do

[crystal mica]

Alright, the only issue for me is the close button or command won’t work

[proven lance]

Tickets won’t close and it’s clogging up the tickets that are completed.

[crystal mica]

^^^

[radiant moss]

Press On Manage Subscriptions and you can change the server

[radiant moss]

Should be resolved in a bit

[radiant moss]

Should be resolved in a bit

[crystal mica]

Alright! Thank you and sorry if it’s overwhelming you!

[iron night]

Gave 1 Rep to Tinyy (current: #14 - 75)

[radiant moss]

Not at all no worries. Have a good rest of your night 🙂

[crystal mica]

You too!

[proven lance]

Thank you we get a least 400 tickets a day and we rely on this.

[iron night]

Gave 1 Rep to Tinyy (current: #13 - 76)

[radiant moss]

Sadly there is nothing we can do

[azure osprey]

hello?

[proven lance]

Is it me your looking for…

[azure osprey]

uhh well

i want support

[proven lance]

Not based didn’t get the reference

[azure osprey]

so i set up the ticket tool at my server and one member reported out they cannot create a ticket

[open gyro]

help please

Can somome help?

[sand sundial]

Hi, do you guys have any advice on how to transition from the regular ticket tool to the premium version? We have lots of existing tickets and want to know if we can continue to use the same channels and such

[open gyro]

Why i use ticket command but ticket tools bot said this is not ticket channel?

[radiant moss]

Everything will stay the same as you swap over.

[radiant moss]

Discord's API has been having issues. You may have to manually delete the channel

[covert shuttle]

when it happen owner of server need delete manually

[sand sundial]

So we should remove the old ticket bot after the premium one is added? Nothing needs to be changed in the config online? Really don't want to break anything 😅

[open gyro]

How?

[radiant moss]

Okay actually maybe not. As only the bot can. You will have to take care of all previous tickets manually or finish them then transition to the premium bot

[radiant moss]

Right click then press delete if you are are an admin

[open gyro]

i am owner of the server

[radiant moss]

Right click on the ticket channel. And press on delete

[open gyro]

can you tell how to open Ticket?

[charred pilot]

How do I add roles

[eager cargo]

Ticket Tool can't add roles to users

if you're referring to setting a support role

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[restive frost]

Hey, I got a couple Trial staff that cannot see my tickets. What do I do?

I do not want to give the Administrator Permissions

[mystic hound]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[restive frost]

I did that, and they still cant view it

[mystic hound]

add their roles to this field, changes will only take effect for tickets opened after the changes, so for existing ones you'll have to manually add them using $add @ role

[restive frost]

How can i do it without manually adding them?

[mystic hound]

You cannot

any ticket that's opened after you made the change will add those roles automatically, for existing ones you'll unfortunately still have to use $add

[valid pollen]

How do I make multiple buttons for the panel?

Oh, I think I found the answer!

[craggy geyser]

Yep. If you are struggling to do that there is a second method

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[valid pollen]

Thank you!

Thank you @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #4 - 197)

[valid pollen]

Is it possible to create snippets?

Or shall I do that with another bot?

[craggy geyser]

Snippets are called tags here (assuming I'm understanding correctly). And the message I sent about multipannels is an example

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[mental terrace]

Hi

Can I have the user write the name of the ticket instead of the code when it is opened automatically?

[humble sequoia]

Solved in another channel.

[long forge]

yo i bought premium but i still didnt get it

is it gonna send me a code or sum>

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[jade topaz]

Is it possible that the bot creates the ticket in a specific category?

[copper owl]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[copper owl]

@jade topaz

[jade topaz]

Thanks man

[copper owl]

anytime

[eager atlas]

thinking about purchasing tickettool Does the ticket system give me mutiple ticket options? ie: player opens ticket and can select if they need help with ingame, discord, harassment, report a bug etc?

[crimson eagle]

yes

[crimson eagle]

you can have more then one pannel open and have all those pannels connect to one

If you need any help pls dm me

And I can assist you

Or go to #🎫│make-a-ticket and let the professionals help you

[eager atlas]

awesome thankyou. Its late at night here, so will log on in morning and get tickettool and see how we go. thankyou again!

[valid pollen]

Thank you!

[iron night]

Gave 1 Rep to Swift (current: #4 - 198)

[craggy geyser]

No problem!

[vestal owl]

@mystic hound

theres a scam

delete it

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[vestal owl]

good

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: Scam Link
Moderator: @pale pilot

[fossil scroll]

Hello, I am trying to create a ticket from my alt but it says I don't have permissions, what do I need to change in the dashboard? https://bukito.xyz/Uploads/usscigwatgj0.png

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[half kernel]

More than likely there is a role there

That your alt has

[fossil scroll]

It has no roles though

[half kernel]

Check to see if you have the everyone role on there

[fossil scroll]

Yep that was the problem

Thank you :3

thanks @half kernel

[iron night]

Gave 1 Rep to Jayson G | UBP (current: #27 - 10)

[half kernel]

Yep anytime

[wanton path]

where can we make suggestions for ticket tool?

[mystic hound]

you can say it here and we'll add them to our private suggestions list

[teal ore]

Can someone help me set up my sub on firestick pls

[mystic hound]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[jade topaz]

Hi I had a Discord account and it was disabled, and it had a premium on my server. My question is can I transfer Premium to this new account?

@jade topaz
This is my old account

[copper owl]

how long ago did you buy the premium?

[jade topaz]

Not to long it was a week before

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[copper owl]

second link

Manage Subscriptions

https://images-ext-2.discordapp.net/external/cVPYGXlTLgd4-9W25sW-yAMuw_61jGacNBCLuctW3jY/https/i.imgur.com/ZBIrTmo.png?width=320&height=384

You'll be able to connect the other account by replacing the Discord ID with the new account

[rugged ice]

neptune

you are a good helper

[meager hornet]

Yes

[slender ruin]

Found Out 🙂

[scenic plinth]

For one, not at all wise for pinging the developer, youre not getting support any faster then any support team can give you.

On the other hand, use $debug to see the bots permissions. It should have everything listed there. If it doesn't, then give it.

Ghost pinging doesn't at all make it better just fyi.

[slender ruin]

👍

[valid pollen]

Is it possible to reply to a ticket anonymously?

[scenic plinth]

No

[valid pollen]

Thanks 😊

[valid pollen]

Thank you

[iron night]

Gave 1 Rep to iKlxs (current: #5 - 165)

[shell gate]

when will we be able to give users access to use application commands in tickets?

[humble sequoia]

-- moved to ticket --

[jade topaz]

Hello, how do I change the color of the bar in the Ticket Tool?

[tribal cedar]

Panel configuration-> settings -> panel options

It's a premium setting

[vestal owl]

Is anyone else having issues with there bot mines going on and offline?

[radiant moss]

Can you send a picture please

[vestal owl]

Of what

[radiant moss]

The bot going offline

[vestal owl]

Why

This is my bot btw

[radiant moss]

Like your own personal bot?

[vestal owl]

Yup

Not ticket tool

[radiant moss]

We are not support for your own custom bots. I suggest going to your libraries support server and ask there.

[vestal owl]

Im not asking for support

I'm asking if anyone else had the problem

[radiant moss]

I doubt you will get an answer here. Most people are here for TicketTool not there own bots

[prime bridge]

Successful kicks: 1
Unsuccessful kicks: 0
Reason: trolling
Moderator: @eager cargo

[radiant moss]

awkward

What a silly goose

[potent scaffold]

sighs Tinny your awesome. Don't forget that.

[radiant moss]

https://tenor.com/view/yay-yas-dance-cool-little-girl-gif-14856115

[lean hemlock]

How do I have it notify managers and owners when someone opens a ticket

@scenic plinth @radiant moss

But like in a dif channel

[radiant moss]

1st of all don't ping us. 2nd you can't really notify in a different channel. You can ping a role when a ticket is opened tho

[lean hemlock]

K

[jade topaz]

How do I make it ping a specific role whenever someone opens a ticket?

[jade topaz]

You can ping a role when a ticket is opened tho
how?

[radiant moss]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[novel nacelle]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[frank cairn]

my server isnt showing up in ticket tool dashboard?

[forest goblet]

Try the below please

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[frank cairn]

figured it out thanks

thanks @forest goblet

[iron night]

Gave 1 Rep to 2x2Master (current: #17 - 56)

[forest goblet]

You're welcome

[jade topaz]

??

[copper owl]

$arprembot

[humble sequoia]

كيفية تعطيل بوت البريميوم

لتعطيل بوت البريميوم ، سيتعين عليك الانتقال إلى
Dashboard -> Server Configs -> Premium bot

ستظل ميزات البريميوم تعمل على البوت المجاني.

[copper owl]

صديقي اذا ما عندك اشتراك بريميوم، ما فيك تستعمل البوت البريميوم

[jade topaz]

@copper owlطيب الحين انا سويتت نفس الشي و سويت save وش اسوي

[copper owl]

اوكي، كلشي تمام يعني؟

[alpine anvil]

#📣│bot-news message is the bot public?

[jade topaz]

um its actually a webhook

you cannot invite it to your server

[plain surge]

That is a channel webhook.
It's the same as following #📣│server-news in your server for example

[alpine anvil]

any way we can put the webbook?

[plain surge]

You'll have to join that discord server and follow that channel.

Idk the server tho. You can use Google tho to try and find it

[jade topaz]

Hi

[tribal cedar]

Hi. Have tt questions?

[jade topaz]

no why

add me

[potent quest]

hello is there a way to get premium for free after the 7 days

cuz obviously I'm too rich and have no money to buy it

[tribal cedar]

You can use the $vote command in your server and vote for tt

[nimble cipher]

??

[finite dove]

where is the general chat?

[copper owl]

there is none

[shut bolt]

That chat no longer exists

[copper owl]

[vestal owl]

i joined in april

and there was one

when did it go>

?

[copper owl]

no longer exists

it's not a thing anymore

[vestal owl]

no i joined in february

it was there

[shut bolt]

Yeap

[copper owl]

yeah and it's not a thing anymore

[shut bolt]

But as said

Yeap

[copper owl]

that's what we're saying, it got discontinued

[shut bolt]

We have a community server, that's probably why we have no longer that chat here

[copper owl]

that's exactly why

[shut bolt]

🤝

[copper owl]

with other minor reasons

[vestal owl]

i didnt realise it went

lmao

[shut bolt]

Yeah lol

Many people missued it too

Probably another reason

[finite dove]

why not

[shut bolt]

@finite dove this

[finite dove]

where is that community server

[shut bolt]

#📣│server-news message

Second Invite

Never Stitch

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[shut bolt]

Second Invite here too

[ember granite]

hee

the command to add a member in a ticket
its not how i work before

[copper owl]

what's happening when you use it?

[ember granite]

its see $add use channel why channel !

[copper owl]

Im sorry i dont quite understand

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[copper owl]

this is how you use the command

[copper owl]

the channel is optional

you dont have to input a channel

[ember granite]

oke but when i do $add user the user wil not enter the ticketr

[copper owl]

what is happening when you do use it?

is it giving you an error? is it responding?

[ember granite]

no error no responding

[copper owl]

please send a screenshot of what's going on

[ember granite]

wopwowoi need to make a fast screen

[copper owl]

you're using the command wrong

you need to either @ the person, or use their id

examples:
$add @copper owl
or
$add 548583124062175232

[ember granite]

woowow

thanks

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 281)

[copper owl]

No problem

[ember granite]

can i chance the command for $ to -

like -add @use

[copper owl]

you'll need to change the prefix

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[copper owl]

this is how you change it

[ember granite]

thanks @copper owl

[iron night]

@ember granite :: You can't rep Neptune#6814 for 52 minutes and 14 seconds. Try coming back later?

[potent scaffold]

So real fast question. Is this for the premium bot as a whole or the persons account?

[shut bolt]

The premium bot allows you to create transcripts in not ticket channels, that's depends on the bot rather not the user actually

Do I make myself clear? 😅

That sounded a bit bizarre apologies

[potent scaffold]

Yeah actually perfectly. And no need to apologize either.

[shut bolt]

😄

[crystal mica]

Are you able to change what the bot says when you open a ticket?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[shut bolt]

Indeed

[copper owl]

edit this ^^ @crystal mica

[potent scaffold]

Thanks for the quick and fast response. This entire support team is. Fucking awesome

[iron night]

Gave 1 Rep to Pablo. (current: #11 - 112)

[shut bolt]

Appreciate it, we try our best ^^

[crystal mica]

Thank you @copper owl @shut bolt (polar thx for attempting to help but you got beat lol)

[iron night]

Gave 1 Rep to Neptune (current: #1 - 282)

[copper owl]

me and him are in a speedy battle 👀

[crystal mica]

Haha.

[shut bolt]

SJAJASJSAJ Indeed

[zenith abyss]

Sorry new to this and looking for quick support on a question. Seeing if anyone knows the answer here. When users are opening tickets in the create a ticket function I have it going into an opened ticket category. Unfortunately other users can read their tickets opened. How do i set it up so only the person that opened it and the person doing the support ticket?

[humble sequoia]

-- moved to ticket --

[potent scaffold]

So its not letting me set up to our open a ticket category and its saying it doesnt have to perms to talk somewhere when it should on premuim bot

[shut bolt]

Could you please send a screenshot of the error?

[potent scaffold]

Yeah if it pops up again, I might have got it

My bad. I found it 😅

[shut bolt]

Oh, what was it?

[potent scaffold]

Honest answer is i hinestly dont know right now cause I turned all perms for the bot within that channel to green minus create a thread and it fixed it. So ill have to figure it out later

[shut bolt]

Okey, any help you need let us know

[potent scaffold]

Will do. Sorry about that 😅

[shut bolt]

No worries :)

[potent scaffold]

So on the premuim bot, when transcripting a normal channel, is there a way to tell it to send the docs to a specific channel?

[radiant moss]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[radiant moss]

@potent scaffold

Or you can do $transcript then mention the specific channel after

[potent scaffold]

Thanks

[jade topaz]

So, if I didn’t create a channel for transcripts, could I go back and access them somehow?

[shut bolt]

If the channel were the transcript was sent got deleted, there is no way to get the transcript

[jade topaz]

Welp. Okay. Thanks!

[iron night]

Gave 1 Rep to Pablo. (current: #11 - 114)

[shut bolt]

Sure

[tender saffron]

Who to do this

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[copper owl]

@tender saffron here are both ways ^^

both of them require premium

[trim wolf]

How to make the ticket be connected to the tag

[humble sequoia]

-- moved to ticket --

[trim wolf]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[elfin ledge]

Can someone tell me if we will able to find who has closed a ticket?

[copper owl]

make a logging channel

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[copper owl]

then define the channel as a logging channel ^

Then choose whatever you want to log and save

[elfin ledge]

Thank You

[jade topaz]

Hello,
how do we put the permission when the player creates his ticket he can access it? Because currently he does not see his own ticket and I have modified the permissions of the category

[civic wagon]

I kicked the bot twice, re-logged in on the website twice, still not able to see the server in dashboard

[mystic hound]

can you run $debug in the server and send the link it provides please

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[mystic hound]

@jade topaz make sure user opened permissions has read messages enabled (see above)

[civic wagon]

https://discordapp.com/channels/509192800865353738/662692902245498910/904312696948801606

[mystic hound]

you don't have access to view the dashboard.

[jade topaz]

https://prnt.sc/1xxi1t4

[mystic hound]

You need a dashboard role, administrator permission or server ownership to be able to view the dashboard

[mystic hound]

and they still can't see the ticket?

[jade topaz]

No :/

[mystic hound]

okay, please open a ticket in either #🎫│make-a-ticket or #premium-tickets and send the server ID there, ill look at it

[civic wagon]

i mean, i do have all the perms in the server im mod in except the admin

do i need admin specifically?

oh wait, how do i get dashboard role?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 31, 2021, 12:59 PM

[copper owl]

you need an admin/owner to assign a dashboard role

[civic wagon]

yeah, could u let me know the command please

[copper owl]

there is no command

[civic wagon]

oh-

[copper owl]

[civic wagon]

alright, ty!

[copper owl]

No problem

[muted isle]

Thanks @copper owl answered my question

[iron night]

Gave 1 Rep to Neptune (current: #1 - 285)

[copper owl]

@kind citrus theres community support here

[kind citrus]

Sorry

[copper owl]

and #🎫│make-a-ticket for the actual support team

[kind citrus]

I just saw

[kind citrus]

I can't react any emoji there

[copper owl]

send an image of what you see/what happens please

[kind citrus]

Wdym?

[copper owl]

you said you cant react to any emoji

im asking for an image of what you see in that channel/what happens when you do try to react

[kind citrus]

There is no emoji to react

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[kind citrus]

Oof

Sorry bout that

[spice venture]

Hello How do I log Transciptes?

[copper owl]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[copper owl]

@spice venture ^^

[spice venture]

Thank you

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 286)

[copper owl]

Anytime

[errant hemlock]

probably me beeing stupid but enen with the help command i cant figgure out how to add someone to a ticket. Can someone heelp please?

[tribal cedar]

You can use $add userID

[errant hemlock]

how do i get the user id? Sorry im so stupid

[tribal cedar]

Right click their username and at the bottom I copy id

You must have developer mode on

[errant hemlock]

ah

how do i turn that on?

[tribal cedar]

Not stupid to ask questions about what you don't know

[errant hemlock]

and does it do anything bad?

[tribal cedar]

Nothing bad

$devmode

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:

[PC] go to Settings -> Advanced -> Developer mode
[Mobile] go to Settings -> Appearance -> Developer mode

[errant hemlock]

thankyou so much :)

[tribal cedar]

Anytime

[errant hemlock]

one finall question, cani add custon roles to be able to see the tickets all the time?

[copper owl]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[copper owl]

@errant hemlock ^^

[errant hemlock]

thankyou so much, you guys are awesome

[copper owl]

of course, anytime

[jade topaz]

Curious if it’s set to when you “use an item” and gain the role related, if it removed previously purchased roles? I wanna incorporate this feature for our color roles and in order to work properly it would need to remove the precious color role and provide the new one upon consumption

Also I’m curious why I don’t have the premium role. I definitely have it 👀

[tribal cedar]

type $pc

$pc

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @tribal cedar. You have now been given the <@&535595160189403136> role!

Found 5 servers in total and 1 with premium and permission

[jade topaz]

$pc

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @lime aurora. You have now been given the <@&535595160189403136> role!

Found 16 servers in total and 1 with premium and permission

[tribal cedar]

Now as for your question could you re explain it. Looking at it Im just confused

[jade topaz]

Okay, well you can put items in the shop and purchase them.
The idea is that you purchase an item, say “elixir of optimism”.
Then you subsequently use that item and it provides the role “optimistic” which happens to be orange.
That’s your color role.
Then you buy an “elixir of reliability” and this role is green.
When you use this role it sets you to green and removes the optimism color role from before

[plain surge]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[jade topaz]

Oh I am indeed. I’m in 3 servers asking for help on programming them oops

I though I’d came back to unbelievaboat

[plain surge]

No worries

[jade topaz]

😂

Sorry guys

[tribal cedar]

Happens. Any TT questions though come straight here and we will help you out

[jade topaz]

No worries, the bot is perfectly coded for it’s purpose and very efficient. I’ve never had any issues with tickettool. Appreciate the organizational help 🙏🏼

[solid stream]

It's a fairly simple concept, just have a database track what roles it's given to the user

Then it would know what to remove

Or have it know what roles are for what and remove "item" roles if it doesn't apply.

[jade topaz]

Yeah that’s the goal but idk how to code that myself currently. The idea was exactly that. 30 roles that you can only have 1 or at a time. So you buy one and it removes all other 29 which will only successfully ping on the 1 you currently have. So you never have more than one color role

[solid stream]

It's very simple to program, I'm a little busy dealing with a new born or I would write you a basic script.

[copper owl]

Mini Battle :D

[potent scaffold]

Congrats on the kid.

[solid stream]

Have an array of all your color $roles (ids), for simplicity I would use an object with each item/color mapped to the id

{
"blue" :"123...",
"fish" :"456..."
} 

On button/reaction/command add appropriate role, then check if user had any of the other $roles and remove them.

For $role in $roles { 
    If(member.roles.cache.has($role).remove() 
}

[jade topaz]

Can I add/dm you?

Or I can just ask you here, how much would it cost to have you help with adding that to our current bot coding?

Not ticket tool. We host our own bot

[solid stream]

Language the bots written in?

[jade topaz]

It has a shop already just doesn’t remove upon buying

I believe c+

Lemme check

[solid stream]

That's unfortunate, I don't really do that one lol

[jade topaz]

C++ rather

I’m guessing tickettool is python

?

[solid stream]

I work with Javascript and could work on a python bot if needed.

I can write most languages and work on them, but I haven't done any C(anything) in forever

[jade topaz]

Ah gotcha. Well no worries, I’ll pass what you said and how to do it on to whomever I end up finding to code it, if a suitable bot doesn’t exist. It’s just the bot we host is a fully made bot we just downloaded the code for and maybe I could learn to code what I want done but I’m not sure how to edit the premade code without breaking it. I feel like that’s a bit more complicated than just making what I want separately

[solid stream]

You might be able to find someone here to help ya out. (possibly, but have no idea how active their C community is)

http://discord.gg/0xZXblUU30hYo1vJ

[heavy gulch]

is the bot working for you guys?

https://gyazo.com/b28e4272b1e6626f613cebcdb92e0163

[shut bolt]

Yeap

[shut bolt]

Wait a couple of seconds and then try again, just had the same error yet the bot created the ticket a couple of seconds after

[heavy gulch]

not working

fixed it

idk why but the bot didn't recognize the server anymore

[shut bolt]

Rare

[heavy gulch]

yea, reinvited the bot and it started working without any setup 😂

strange

[shut bolt]

Lol, that's truly rare

[tribal cedar]

I've never seen that tbh

Maybe it was kicked?

[jade topaz]

If there is French Support, English Support, & Report a User Panel, when a user clicks one of these buttons, will Support role be able to see what button the user clicked?

[shut bolt]

Each button is for a different panel, and has a different message, a category and a name, so we know which you opened, also we have logs of actions, the only panel we don't have access to is the Report panel

[jade topaz]

Report a User panel or a separate Report panel?

[shut bolt]

We don't have access to tickets created through this button

Wait, do you mean like as a general question to apply it to your server? Or how we have it here?

[jade topaz]

.

[tribal cedar]

This is ticket tool community support. Need help?

[shut bolt]

He opened a ticket

Yet, he closed it

Lol

🤷‍♂️

He got it solved by himself, just checked

[tribal cedar]

Awesome! You guys are always around I just try to be here in off hours. :)

[vestal owl]

Hey I brought Ticket tool premium how do I get the bot and role?

[shut bolt]

I'm not always here I promise jajaja

[shut bolt]

Run $pc

[tribal cedar]

The bot is on the dashboard

[vestal owl]

Here?

[shut bolt]

Yeap

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[shut bolt]

The role will be given by the command

[vestal owl]

K

[shut bolt]

To add the bot

[vestal owl]

$pc

[humble sequoia]

Premium Check

I was unable to detect a premium server for @vestal owl.

Found 17 servers in total and 0 with premium and permission

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

$pc

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @split sierra. You have now been given the <@&535595160189403136> role!

Found 87 servers in total and 1 with premium and permission

[vestal owl]

Wha

[shut bolt]

Rare

[vestal owl]

Oh

[shut bolt]

Oh yeah

[vestal owl]

I didn't inv the bot

LMAO

[shut bolt]

Probably that

Assign the bot and then run the command, my bad, didn't remind you haven't assigned it yet

[vestal owl]

?

[shut bolt]

Do this

And then you can run the command

[vestal owl]

Thats what I am doing

Ok

$px

Oops

$pc

[humble sequoia]

Premium Check

I was unable to detect a premium server for @vestal owl.

Found 17 servers in total and 0 with premium and permission

[vestal owl]

...

[shut bolt]

Okeyyyy

Run $debug in the server

Send me the link

[vestal owl]

Link?

[shut bolt]

The bot answers with a link

An embed + link

[vestal owl]

Oh

[shut bolt]

Run the command, and let me know when done

[gloomy bay]

seems like the select bot dropdown has broken

i cant click it

[shut bolt]

If you don't have premium you can't choose the premium bot

[gloomy bay]

oh

lol

i thought i clicked the free trial

[shut bolt]

Refresh the page

[gloomy bay]

i just forgot to click it

thats all

[shut bolt]

Oh

Makes sense

[gloomy bay]

axtually

commands arent working

[shut bolt]

You choose the premium bot?

[gloomy bay]

i have not choosen premium

fixxed it

[shut bolt]

Great

[gloomy bay]

i had this but i found the issue

[shut bolt]

That explains it 🤔

[jade topaz]

I don't know what you mean by

[jade topaz]

"we dont have access to this Report panel"

[shut bolt]

Please rephrase your question, I think I didn't get it properly

[jade topaz]

Do you mean as in Ticket Tool Support, (you), or Support roles in any server?

[shut bolt]

We, as Support Team

[jade topaz]

Basically, who does not have access to the Report button.

[shut bolt]

Everyone could open a ticket

[vestal owl]

Only moderators have access to it

Like

As in

[shut bolt]

Yet, the support team doesn't have access to it

[vestal owl]

Read them

And anyone can create one

[jade topaz]

Moderators in this server?

[vestal owl]

It's just the support team only for answer support tickets

[vestal owl]

Yes

[jade topaz]

Ok. And Moderators are higher than Support team, in this server, correct?

[vestal owl]

Yes

[shut bolt]

Not even Mods

[shut bolt]

Nope

Only the Development Team has access to those tickets

[jade topaz]

Ok, thanks.

[shut bolt]

Sure

[jade topaz]

thanks @shut bolt

[iron night]

Gave 1 Rep to Pablo. (current: #10 - 116)

[shut bolt]

Sure bro

[obsidian geyser]

how to start ticket

i have ticket tool on server but how to use them

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[shut bolt]

Check out the setup guide

[shut bolt]

[obsidian geyser]

ok

i must translate this everything xD

i must create a role?

@shut bolt

[shut bolt]

#546557408902905896

Please refrain from pinging users

[shut bolt]

It's optional, if you want to have a support team to look into the tickets, then you should

[obsidian geyser]

good after that, now I have an urgent matter

[obsidian geyser]

but name this role "zespół wsparcia"?
in polish

what permission i must give this role

this is why i ping u

[shut bolt]

You can name it as you wish

[shut bolt]

It's not required to have any special perm in your server, rather, you must assign it as a support role as indicated in the guide

[obsidian geyser]

i didnt understand all of this

i write on ticket channel open and bot says "this channel isnt a ticket"

or something like thay

[fading comet]

How does one change a pannel name

these things right here

Oh wait I found it

am dumb

[olive thorn]

Hi there, is there currently an option on ticket tool to allow ONLY certain users on discord to raise UNLIMITED ticket? e.g. User A can raise only 3 ticket maximum but User B can raise unlimited ticket.

[humble sequoia]

-- moved to ticket --

[potent scaffold]

Im now curious about this as well /gen

[shut bolt]

Not possible, the limit is either per panel or globally per user, there is no a feature to date that allows this to be done with a specific users and/or roles

[potent scaffold]

Ah gotcha. Thanks Pablo

[shut bolt]

Sure bro :)

[wanton thicket]

hello

how do i make ticket tool ping my staff role?

when a new ticket is opened.

Thanks.

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

@wanton thicket

[viscid laurel]

hi guys i need a hand. I have created a panel 1, is it possible to have (for example) ticket 1 permanently linked to panel 1? Not that a new tiket opens every time.

[copper owl]

so you want one ticket to be opened constantly for one panel?

i dont understand what you're trying to acheive if im being honest

[viscid laurel]

I explained myself wrong ... I would like to create only ticket 1 from panel 1 and not a new one every time ... is it possible?

[copper owl]

i still dont understand.. you want one ticket to be created from one panel and keep that ticket open?

[viscid laurel]

Yes

[copper owl]

i mean,, you can do that but i dont see the point

you can just make a new channel for the same purpose

discord has a limit of 500 channels per server and 50 channels per category

so just making a new panel everytime you need a new ticket would mess some things up

[viscid laurel]

so what should I do?

[copper owl]

what were you gonna use the ticket for?

[viscid laurel]

to open the booking to a group of up to 5 people

[copper owl]

okay so

just make a panel in a private chat where you can access it

and open a ticket everytime you want to open a booking

[viscid laurel]

Oh thanks

I think I understand

[sturdy garden]

is paypal accepted?

nvm i subscribed

how do i get the role

[copper owl]

run $pc, but you need the premium to be redeemed and active in a server where you have access to the dashboard

[sturdy garden]

$pc

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @sturdy garden. You have now been given the <@&535595160189403136> role!

Found 4 servers in total and 1 with premium and permission

[sturdy garden]

[idle terrace]

I forgot to submit the monthly report what to do pls help

Plss help 😭

[copper owl]

monthly report?

can you elaborate on this?

[idle terrace]

Yes I forgt it

[copper owl]

elaborate please, what does a monthly report have to do with Ticket Tool?

[quick fiber]

how do I solve the following error> Servers - (server not showing up? try relogging)
It looks like Ticket Tool isn't online or in any servers you have permission to access,Invite Ticket Toolor check it'sstatus

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

try this

[quick fiber]

Ok

[reef wyvern]

Hi guys. How to delete the ticket in discord using mobile phone. It says.like this

[scenic plinth]

You're attempting to open a ticket. Unless a moderator closes your already opened ticket you can't create another, thats due to limits within the server.

[reef wyvern]

Errrr. Too bad. I was curious with that so i tried to click. Now that i need to submit. I can no longer open the ticket. Thank you for enlightening me.

[iron night]

Gave 1 Rep to Livi ツ (current: #5 - 166)

[bright thunder]

how do I make it to where when I use the close command then it automatically saves it and delete it?

[shut bolt]

Hello there!

By saving it you mean to save the transcript?

If you mean that, then you should do two things mainly

First, go into the Settings of the Panel, then into General Options menu, and mark as the Two step Ticket switch

That will make it to delete it automatically when closed

Now, for making the bot to save the transcript automatically, go into the Logging Options menu and mark the Auto Save Transcript swith as , and select Deleted

And Save changes

Now, for the automatic saving of transcripts, you require to have a premium subscription active in that server

[quick fiber]

Thanks, It worked.

[iron night]

Gave 1 Rep to Neptune (current: #1 - 290)

[shut bolt]

@tepid bloom

You want to now how to create a ticket here? Or how to create your own tickets on your server?

[tepid bloom]

My own ticket on my server.

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[shut bolt]

Please check out this guide, is the setup documentation

[tepid bloom]

Okay, thank you

[shut bolt]

Sure

[mystic maple]

Hi

how do i set up the ticket

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[tribal cedar]

Easy to follow instructions there @mystic maple

[quick fiber]

how do you do it? is there a way to put ex: support and denounce it?

[tribal cedar]

You will need premium for this but heres how

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[quick fiber]

Ok

[bright thunder]

thanks

[iron night]

Gave 1 Rep to Pablo. (current: #10 - 123)

[jade topaz]

$vote redeem

[shut bolt]

Sure :)

[rustic lintel]

Is there anyway to stop the bot from restarting the Ticket count?

[copper owl]

it only does that during outages

it shouldnt do that normally

you can change the ticket count in General Options in your panel settings

[rustic lintel]

We was up to 40,000 tickets before It did it for the first time. Now it’s been like three or four times that it’s restarted. But thanks for the info

[iron night]

Gave 1 Rep to Neptune (current: #1 - 291)

[jade topaz]

How much panels are allowed in the free version of Ticket Tool?

Panel = Support buttons correct? (Ex: French Support, English Support, Report a Staff member buttons) Like you guys have for this server.

[shut bolt]

Unlimited

[shut bolt]

You can have as many panels as you want, but merging them into one panel as #🎫│make-a-ticket is a premium feature

[jade topaz]

Though “as many panels as you want” is a premium feature correct?

[shut bolt]

Nope, you can have unlimited panels, let me get a photo

Unlimited panels

[jade topaz]

hey

i have a question

how would I make it so it shows how many open tickets their are

like a member counter

but for tickets

[shut bolt]

That's information available in your dashboard, there is no way or command to display this on the server as far as I know

[jade topaz]

damn

[jade topaz]

Ok, thank you. @shut bolt

[iron night]

Gave 1 Rep to Pablo. (current: #10 - 124)

[wise karma]

how in the world do i make a support team? is it me who's being stupid or?

[shut bolt]

Sure bro

[shut bolt]

Hey there, no worries

Check this

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

Is just a role you assign in your dashboard

[wise karma]

it won't add them? 👀

[shut bolt]

You must create the roles, and assign them

[wise karma]

already did that

still won't let me

[shut bolt]

Won't let you add the roles in the dashboard?

[wise karma]

nono it let me add the roles but it doesn't add said roles into the tickets 🤔

[shut bolt]

It should do with new tickets, old tickets won't be updated

[wise karma]

still not happening.. can i jump into a vc with and show you?

[shut bolt]

If there is no problem I would like to move into a ticket, I currently can't join VC, is it okey?

[wise karma]

The problem is i got people trying to open tickets which they can but none of my staff can get into the tickets meaning, i'm dealing with said tickets alone atm and i have done everything the support thingie said i needed to do for my staff the see the tickets but it still doesn't work 🤷‍♂️

[shut bolt]

You can add the roles using the $add command as a temporary solution to old tickets

[wise karma]

yes but what about the new tickets that's being opened?

[jade topaz]

Your sure you gave the Ticket Tool bot all of the permissions it asked for?

[wise karma]

Right, works now, not sure if the bot was down but that was weird, honestly 👐

[wise karma]

I did 🙏

[jade topaz]

Really weird, indeed.

[shut bolt]

Really rare

[rain sable]

Is there a limit to the number of tickets created? (for the counter)

So does the counter resets after a specific amount of tickets created?

[jade topaz]

If tickets are closed, how would the $open command work to open a ticket? How do you know which ticket to open? Or is this only within the time the ticket is opened, & not yet deleted?

[shut bolt]

You mean the count the ticket name has?

[shut bolt]

The $open command is for tickets that have been closed and not deleted, you can tell if the bot sent the Moderator message to the ticket

[rain sable]

Yeah

[shut bolt]

It doesn't have a limit, yet in major outages it can get reseted, you can re adjust the count into the General Options menu inside the Panel Settings

[jade topaz]

I also have a question to this. Say my open ticket limit is 100, what happens if someone opens ticket 101, is ticket 001 replaced or there will be 101 tickets disregarding the 100 tickets? Or unable to open ticket #101?

[shut bolt]

What do you mean your limit is 100? You mean the global limit?

[jade topaz]

Yes.

What happens if someone tries to create global ticket number 101.
Will they be stopped because the limit is 100?
Will the ticket go through and be ticket # 101?
Or will ticket # 1 be replaced by 101 b/c there is no more space for ticket 101 b/c of global limit, so a new one is created & overrides ticket # 1?

[shut bolt]

The global limit is not the total amount of tickets in your whole server, it's the total amount of tickets a user can open in all of your panels simultaneously. You can't limit a total amount of tickets

If a user hits the limit of tickets per panel, or globally the bot will tell them they have reached the limit

[jade topaz]

Ok. 100 is a lot Ty.

Ty. @shut bolt

[shut bolt]

Sure bro

[jade topaz]

Thanks @shut bolt

[iron night]

Gave 1 Rep to Pablo. (current: #10 - 125)

[shut bolt]

^^

[jade topaz]

Hi, my Support Team Roles (optional) is not working, I have created a new role & the dashboard panel is unable to find it.

I have refreshed, but it still does not work.

[shut bolt]

Try relogging

Pretty rare tho

[jade topaz]

Ok, I must have been in the wrong server. Nvm.

[tribal cedar]

Was gonna say a refresh always works for me

[shut bolt]

Oh, makes Sense

[shut bolt]

Same here

Hi enigma 👋

Nice to see you

[tribal cedar]

That goes for all bots. Heyy

I'm around again I try during the day but you guys are quick so at night is my best bet. Thanks. ;)

[shut bolt]

I'm really glad to see you here again ^^

@frank garden hey there

Is the everyone role able to see your tickets?

Or maybe just a specific role

Or, you want to add a role 🤔

[frank garden]

yes

no our admins can see them,, but we want to add the mods

i think i found it at panels

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

Check out this, it's how to add a role into your tickets

[frank garden]

this will be just valid for new tickets

not for the 100 old once right

[shut bolt]

Nope, for the old ones you could use the $add command as a temporary solution

[jade topaz]

Hi I have created a ticket, but for the member creating the ticket, after switching channels & refreshing, the person who created the ticket is unable to see ticket history.

[shut bolt]

Check the permissions of the user in here

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[shut bolt]

Go into User Opened Permissions

And check they have the permission

[jade topaz]

The dont on default, I'm guessing, since it happened to me.

This solved the issue, thank you. thanks @shut bolt

[iron night]

@jade topaz :: You can't rep Pablo.#4383 for 12 minutes and 26 seconds. Try coming back later?

[shut bolt]

You are welcome ^^

[jade topaz]

Hi where in the panel do I find premium buttons option?

[tribal cedar]

Panel configs -> settings -> button options

If thats what you mean by premium button options. If not elaborate?

[jade topaz]

Yes, however, how do I add more buttons?

[tribal cedar]

You mean how do you have more than one option per ticket channel?

Like they do here in #🎫│make-a-ticket ?

[jade topaz]

Yes.

[tribal cedar]

Ah 😉

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[tribal cedar]

Also they just updated the bot a little while ago with this feature

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[tribal cedar]

So you dont need to use a string of $panel # # # anymore

[jade topaz]

Ok, ty. thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #14 - 77)

[tribal cedar]

nps

[shut bolt]

Hey there

[jade topaz]

Hi, it seems my ping for a role did not work.

[shut bolt]

Please send me a screenshot of the Dashboard in that configuration part

Want to check something

[shut bolt]

Oh I see

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shut bolt]

You are missing the brackets {}

[jade topaz]

After creating a panel & it's name, is there a way to change the panel's name?

If not, can this feature be added?

[shut bolt]

Yes it is

Go into the Panel Settings

And then click on Rename Panel

[jade topaz]

Oh ok. Phew! Ty. thanks @shut bolt

[iron night]

Gave 1 Rep to Pablo. (current: #10 - 126)

[shut bolt]

Sure bro

[jade topaz]

thanks @shut bolt

[iron night]

Gave 1 Rep to YAGPDB.xyz (current: #26 - 11)

[shut bolt]

Oh, you didn't have to, appreciate it ^^, thanks

[iron night]

Gave 1 Rep to USAAmericaUSA (current: #67 - 1)

[untold vapor]

Does the speed hacks work on the ark hack client?

[shut bolt]

As said in the ticket

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[hexed brook]

ok

[jade topaz]

#904961240340770837

[potent scaffold]

So Question. Would only one member of the servers staff run the command for the premium roll here or should it be more then one? If anyone? /gen

[jade topaz]

I'm attempting to copy & paste my #🎫│make-a-ticket info basically & paste it in Panel Message, however when I paste, only half of it gets pasted & I'm unable to add more glitch.

hey

@jade topaz Please post in here if you need help with Ticket Tool.

[mystic hound]

anyone can run the $pc command here if that's what you mean

[mystic hound]

if you don't have premium, you may have hit your character limit

[jade topaz]

I have enabled my free trial.

[mystic hound]

how many characters is your panel message, roughly?

[jade topaz]

It's enough to work, I've tried it on my other Server.

[mystic hound]

ah

[jade topaz]

Now, I'm just copying it over.

[potent scaffold]

Yeah, I didn't know of there would be any issues or concerns with it whereas we have a full team and wanted to check about it. Thanks for the response @mystic hound your awesome

[iron night]

Gave 1 Rep to Light (current: #3 - 211)

[mystic hound]

try relogging in the dashboard and then try again, also make sure you're resending the panel after making your changes so it can update

[mystic hound]

ah, alright. Also just so you're aware, the $pc command only works in this server

[jade topaz]

I've tried that. Doesn't work.

[potent scaffold]

Thanks, Ill let the others know on it as well

[iron night]

@potent scaffold :: You can't rep Light#1591 for 58 minutes and 51 seconds. Try coming back later?

[jade topaz]

Yes, I need help with something.

Oh wait, it seems I haven't started my Free Trial. You need to re-activate your Free Trial for it to work. thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #2 - 212)

[mystic hound]

ah, I see. Glad it works now

[jade topaz]

I need help.

[potent scaffold]

$pc

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @potent scaffold. You have now been given the <@&535595160189403136> role!

Found 5 servers in total and 1 with premium and permission

[cunning musk]

$pc

[humble sequoia]

Thank you

Thank you for continuing to support Ticket Tool @cunning musk.

Found 3 servers in total and 1 with premium and permission

[jade topaz]

Please describe your issue & a member of the support team will be happy to assist you.

[jade topaz]

I don't know how to set the ticket up

[jade topaz]

Run $help setup

I looked at all the steps, but couldnt understand

[humble sequoia]

-- moved to ticket --

[jade topaz]

i fixed it

The word counter doesn't seem to be working for any option.

[jade topaz]

Also, it seems as if the ending of my Panel name was cut off, but shows up on the button. Part 1/2

Part 2/2

[copper owl]

@jade topaz First off, the dev is aware of the word counter bug, no ETA on when it's going to get fixed. you can use a word counter site for the time being

Second off, your panel name has nothing got to go with your button text. Those are completely independent, you'll have to rename your panel and add the missing r

[jade topaz]

#deleted-channel

[twin island]

@jade topazppالسلام عليكم

@clear epoch

[jade topaz]

?

[shut bolt]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[agile citrus]

Is there a way to block some members and/or roles from creating tickets

[craggy geyser]

Yes. Do you want to prevent them from interacting with the bot at all? Or just from specific panels

[agile citrus]

at all and sorry i already figured it out (server config > blacklisted roles)

[mighty flicker]

$pc

[humble sequoia]

Premium Check

I was unable to detect a premium server for @mighty flicker.

Found 11 servers in total and 0 with premium and permission

[copper owl]

@formal spire

What do you mean?

[formal spire]

the servere transcript

[copper owl]

did you not receive the transcript in your dms?

[formal spire]

i did just wondered if u got it

[copper owl]

we save transcripts in here yeah

[formal spire]

ah alr

[minor lagoon]

Hey, is there a way when saving a transcript for a ticket to specify a different channel for that transcript to be sent to without changing the transcript channel completely?

[copper owl]

use $transcript #channel_name

it will send the transcript to that channel instead, even if you have another channel defined as your transcript channel

[minor lagoon]

Got it, thanks!

[jade topaz]

Hi. I used {@Role} to tag a role in my ticket message. It doesn't notify the role. Just is @roled.

[plain surge]

You can retry using the role ID instead. Use <@&roleID> with the arrows included @jade topaz

[jade topaz]

For role ID, I need dev mode on?

[plain surge]

Yes

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:

[PC] go to Settings -> Advanced -> Developer mode
[Mobile] go to Settings -> Appearance -> Developer mode

[jade topaz]

Ok just turned it on.

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[plain surge]

Or you can go to server settings > roles > right click on the role

[formal spire]

how can i use underlines in embeded

[copper owl]

__ before and after the text

it should look like this

[cyan urchin]

Quick question.
Using command style ticket command, =new @ user
Is it possible to have ticket tool assign a role to the user we are opening a ticket for?

[copper owl]

Nope

not a thing currently, and has been suggested multiple times

[cyan urchin]

okay thanks

[formal spire]

ty

[iron night]

Gave 1 Rep to Neptune (current: #1 - 295)

[formal spire]

what about bold messages

ive thought of everything but idk