🆘│community-support

[shut bolt]

Have a good one

If you got any doubts

You can open a Portuguese ticket in #🎫│make-a-ticket

[rich axle]

I created it, but the service is taking a long time...

[shut bolt]

Yeah, it takes from 24 to 48 hours, apoplogies

[copper owl]

Not only that

[shut bolt]

And also Otavio is the only one

I think so

[copper owl]

but we only have one Portuguese staff member

so a little bit of patience is definitely appreciated

[broken cargo]

Hey how can I get the stars?

[copper owl]

that's not a feature for ticket tool

that's also not ticket tool

[trim jolt]

??????? no opened ticket

[broken cargo]

Ok thank you @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 228)

[copper owl]

you're most likely spamming the button, i suggest pressing it once and waiting

[trim jolt]

me waiting 1 hours no opened

[copper owl]

because you have to press it again after 4seconds

there's most likely another error you're experiencing

[trim jolt]

hey support rarbic search

[safe prairie]

Check #🎫│make-a-ticket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[vestal owl]

Hey hey

[shut bolt]

Hello there

[unique junco]

Hi can I get help

Pls @everyone

@shut bolt @copper owl

[shut bolt]

hello there!

[unique junco]

@shut bolt

[shut bolt]

How can we help?

[unique junco]

Help

Idk

[copper owl]

you're lucky mods dont have those perms

[unique junco]

LOL

I need help making ticket

Pls

How to make a ticket here

[shut bolt]

#🎫│make-a-ticket

[unique junco]

What do i do there

[shut bolt]

Click on the button of the language you want to open the ticket

[vestal owl]

Im worried that a mod doesn't know how to open a ticket... and the bots called Ticket Tool

[shut bolt]

LMAO

See his roles

He's got the proeficient

He is joking

[unique junco]

LMFAO

[copper owl]

yeah i agree with snapz

[unique junco]

Fuck off

[copper owl]

tragic should be demoted

[unique junco]

?ban

[prime bridge]

Wrong Use!
Please provide the users.
Ban Documentation

[copper owl]

Do it, you'll get yelled at >:)

[leaden apex]

türkce

bilenvarmı

[vestal owl]

Can u link the TOS for ticket tool

[copper owl]

Sure one moment

[vestal owl]

Ok

[copper owl]

https://tickettool.xyz/terms-of-service

here ya go

[vestal owl]

Thanks

Thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 230)

[atomic barn]

Oof

[jade topaz]

Hey guys!

How, would I make this actually @ the role.

[shut bolt]

Ghost ping

[shut bolt]

$help pin

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[shut bolt]

Ups

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shut bolt]

Check this :)

[jade topaz]

ohhh

thanks gang

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #12 - 77)

[shut bolt]

Sure

[outer spindle]

Hello!

[shut bolt]

Hello there

[outer spindle]

How do I become Support here?

*or a Moderator.

[eager cargo]

Moderators are handpicked and support you apply for

[outer spindle]

Okay.

[eager cargo]

Applications for users who speak spanish, arabic, or french are open.

[outer spindle]

Okay, Where do you apply?

[eager cargo]

#📣│server-news message

[outer spindle]

Okay.

[distant aspen]

can anyone tell me why is the bot not working?

[eager cargo]

Does it have the right permissions?

[distant aspen]

yes

it has all the permissions

[eager cargo]

Did you change your prefix at all?

[distant aspen]

no

[eager cargo]

Does it have permission to see that channel

[distant aspen]

yes

[eager cargo]

What's your server ID?

[distant aspen]

759326127855501342

[eager cargo]

fantastic, one sec

[half kernel]

Dont mean to interrupt you could try doing @humble sequoia help

@pseudo glen help

As it dont work

Great

Well dont listen to me rn then lol

[eager cargo]

because that's not the bot selected for this server, the premium one is

[half kernel]

@humble sequoia help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[half kernel]

Ohh

Im dumb

[eager cargo]

Mind if I open a ticket for you so I can assist ya further?

[distant aspen]

what do you mean?

[eager cargo]

#897685791101304842

[latent meteor]

hey so question anyone

[eager cargo]

Sure

[latent meteor]

how do i make the bot say something after a ticket is opened

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[latent meteor]

ah alright, thank you ❤️

[eager cargo]

it'll auto send a ticket message by default, but you can customize it here

[latent meteor]

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #2 - 205)

[latent meteor]

uh back again for 1 more question

is there a way to reset ticket numbers? like if i delete ticket 3 can i make the next one opened ticket 1 again

[eager cargo]

Go to the general options in your panel settings

Then set the ticket count to whatever you want

[modern condor]

Y'a des français ?

[copper owl]

#🎫│make-a-ticket

[dapper wasp]

Hello!
Is the website and bot down?
Regards

[atomic barn]

I think the premium is down, cause its not appearing on the right side of the screen

[quick ermine]

They are down.

[dapper wasp]

Ok, any updates?

[atomic barn]

When the time comes a post will be made in #📣│bot-news

[valid dove]

Ok, thank you

[copper owl]

Heya! There seems to be an global issue with bots. A lot of bots just went offline and we're investigating the issue ASAP

We believe the issue is due to discord's side of things (not 100% certain, as it could also be a hosting issue), as a large amount of bots went offline. Please standby as we try to fix this the best we can

[atomic barn]

[tardy sable]

xD

just tried to make ticket in here

and also didnt work then i thought okey thats more then just us

[storm pike]

Thanks Neptune, appreciate the update.

[pale pilot]

Hey everyone. Both of our bots are currently not working, as there is an issue with our server hoster. This also causes a lot of other popular bots to go offline. We'll update you with everything we know in #📣│bot-news

https://twitter.com/ovh_status/status/1448185498812485633?t=0P6Zm7mnnX0tymtl565EGQ&s=19
Oh well, looks like the maintenance wasn't going exactly as planned

OVH Status Feed (@ovh_status)

Network and racks:: VIN/DC: We will do a maintenance on our routers on VIN DC to improve our routing.
Maintenance is planned for 13/Oct/21 9:00 AM to 10:30 AM ( UTC+2). No impact expected, device will be isolated before the change. https://t.co/n9NjpGICrU #ovh

Twitter · Oct 13, 2021, 7:15 AM

[pale pilot]

The Premium Bot shows the first signs of life. It's back online, but still inactive. Dashboard is also still down

The Dashboard is slowly recovering

[pale pilot]

Some shards are still too shy to fully comeback...

[pale pilot]

The bot should be working fine on all servers again. If it still doesn't work, open a ticket and let us know

@rancid granite does the bot not work on your server?

[rancid granite]

It does not

[pale pilot]

@jade topaz does the bot work for you?

[halcyon herald]

Ticket Tool is down for me as well

[pale pilot]

whats your server ID?

[rancid granite]

592786931062931457

[pale pilot]

Yeah, the shard is unfortunately completely offline and I can't even find it in our system

[flint vigil]

Down for me too

882749983982493738

That’s the ID^

[kindred ridge]

It’s down in one of my servers but not down in 2 others

[flint vigil]

I have like 10 servers and it’s only down on one of them, and that’s the most important one hahahah

[pale pilot]

There are like 30 clusters or so that are completely offline and also don't show in our system. Our development team has to get on it, but unfortunately they are not available right now

[kindred ridge]

Where do I find my server id

[pale pilot]

Doesn't matter, I just wanted to check one

[jade topaz]

Bot down in my server showing offline

[pale pilot]

The bot is unfortunately still offline in some servers. We have notified the development team and hope to bring the bot back as soon as possible. Most shards are already completely up and running

[mystic hound]

Unfortunately people don't seem to be reading, and we're being flooded with tickets. As a result we've closed tickets until the outage is resolved.

if you're here because your bot is offline, read #📣│bot-news

[mystic hound]

opened #🎫│make-a-ticket for a brief while for any non outage related questions

[solid stream]

working on getting it back online

eta for full recovery 45 minutes

• I've located the cause of this outage and the last few we've had, I'm going to work on getting a fix out to prevent this in the next few days.

[mystic hound]

should be back now

[shut bolt]

[pale pawn]

Hm

[jade topaz]

Thank you!!!

thank you

[sharp orbit]

Thanks

Thanks @sharp orbit

[iron night]

@sharp orbit :: You can't give rep to yourself, silly.

[unique junco]

Thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #12 - 78)

[unique junco]

Poblo

[shut bolt]

Parp

[nimble cipher]

@shut bolt

It said I’m missing one permission on my server

What’s that one permission am I missing?

[humble sequoia]

-- moved to ticket --

[still dust]

.

[solid stream]

Try resending your panel

It's possible the panel that one was linked to no longer exists

I just released an update earlier today that made that error aprea.

Because before it allowed people to use invalid panels when it shouldn't have

[shut bolt]

[severe path]

||#897886849899585556 👀||

[shut bolt]

I was looking for the ticket LMAO

[solid stream]

nice

I saw it was moved to a ticket but didn't want to find it.. so I just figured I would post it here for staff and them.

[shut bolt]

[teal igloo]

Can anyone help with Athena?

[copper owl]

Athena? are you sure this is Ticket Tool related?

[vestal owl]

hey can u link ticket tools privacy policy and toa

tos*

[copper owl]

the things you ask for are on the website btw

https://tickettool.xyz/

[half kernel]

@copper owl can you link the tos and privacy policy for me?

[copper owl]

https://tickettool.xyz/privacy-policy
https://tickettool.xyz/terms-of-service

[kind hollow]

What is this ?

[shut bolt]

Hello there

The bot is lacking a permission in that channel

Please run that command and send us the link it will respond with

[kind hollow]

How do I do this??

[shut bolt]

Go into that channel and type $debug

[kind hollow]

ok

Nothing happened

._.

[shut bolt]

Would you like if we take this into a ticket?

[kind hollow]

?

I did not understand what you meant.

[half kernel]

He is asking if you want to finish this in a ticket

[shut bolt]

Send me the server ID please

[kind hollow]

ok..

[kind hollow]

897516519012053022

[copper owl]

سلام و عليكم, انت عربي؟

[kind hollow]

يب

[copper owl]

صديقي البوت يحتاج الصلاحيات Manage Messages و Manage Roles

[kind hollow]

نفس المشكل ..

[copper owl]

كيف نفس المشكلة؟

[jade topaz]

can I automatically set open tickets in nsfw?

[scenic plinth]

No

[kind hollow]

wtf?

<@&711729027018129486>

[copper owl]

the ping doesnt work

[kind hollow]

اتكلم عربي

[copper owl]

$arprembot

[humble sequoia]

كيفية تعطيل بوت البريميوم

لتعطيل بوت البريميوم ، سيتعين عليك الانتقال إلى
Dashboard -> Server Configs -> Premium bot

ستظل ميزات البريميوم تعمل على البوت المجاني.

[copper owl]

@kind hollow ^^

[shut coral]

hey there! is there a way I can make a ticket limit per user? I have a few annoying members that keep making tickets for no good reason

or a timeout limit?

[prime bridge]

+VEX+ has been silenced for 10m
Reason: Posting NSFW Websites

+VEX+#4656 | 715135464327217202

[shut coral]

thank you!!

[iron night]

Gave 1 Rep to Schlafendes24 (current: #22 - 23)

[severe path]

[brave ore]

Hi! If I already have a ticket transcript channel up but it’s mixed with 2 different types of tickets- is there a way to split those up without having to reopen and re-save all the tickets?

[copper owl]

Well

if the tickets are already deleted, there's no way for you to reopen them

as for moving one panel's transcripts from one channel to another, you wouldnt be able to do that

you can only define another transcript channel

[brave ore]

right!… oh well! Thanks though 🙂

[prime bridge]

+VEX+ has been silenced for 10m
Reason: Posting NSFW Websites

+VEX+#4656 | 715135464327217202

[lone spear]

How can we make it so it opens up the support channel in a certain category?

[severe path]

$help category

[lone spear]

Ah I see

Thanks

Thanks @severe path

[severe path]

[jade topaz]

I need help with the ticket tool. People can’t seem to click on the “create a ticket” emoji.

[shut bolt]

Please send us a screenshot

[jade topaz]

I can’t. Nothing appears to happen when clicking on it. It just won’t allow anyone to open or create a ticket.

[shut bolt]

Please send us an screenshot please

Anything?

[shut bolt]

Would you like if we move this into a ticket?

[jade topaz]

It won’t be anything useful. All it shows is the create a ticket emoji. Is there any setting that fixes this?

And sure if you’d like

[shut bolt]

Sure, a second please

[hollow locust]

hey guys, i have a little problem. namely where and how can I set that the marked message is no longer displayed?

[shut bolt]

Hello there, you can click on the small blue text that says Discard this message, its a message only you will see and it will automatically dissapear if you refresh your Discord

[hollow locust]

Ah great thanks ❤

[shut bolt]

Sure :)

[jade topaz]

I'm having another problem. the regular members in the server can view newly created tickets. is there a way to disable that?

[scenic plinth]

$kv

Try that

[jade topaz]

ok thank you

[scenic plinth]

Np

[wide wharf]

I accedently transfered my premiunm bot to another server how woould i change it back?

[shut bolt]

Hello there

You mean you transfered the subscription into another server?

[wide wharf]

yes and im not the owner of that server

[shut bolt]

Go into the second link, and then choose the server you want the subscription to be at, then save changes

[wide wharf]

ok tysm

[shut bolt]

Sure

[shut bolt]

Please let me know if it works

[wide wharf]

it did

[shut bolt]

[wide marsh]

Guys is there a way we can control maximum number of open tickets?

[scenic plinth]

Per user yes. Not throughout the entire server.

$help limit

[wide marsh]

oh k

cause in a raid

people suddenly came around 87 tickets unless we hide the channel

so i thought of asking is there a entire server limit of open tickets so it can help us in-case of something

[tawdry chasm]

hello.

[unique junco]

@tawdry chasm don’t use commands here

[wise oar]

is there any way by which when I close a ticket, I get the an option like "transcript and delete", instead I have to do both separately?

[humble sequoia]

-- moved to ticket --

[graceful scarab]

Hello, is there a way to let a role speak, talk, etc in a channel but not allow them to modify it in any way? I set my config to not allow my Helper Role to close tickets but my helper still has the ability to.

[shut bolt]

Hello there!

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[graceful scarab]

Ah, thanks.

[shut bolt]

Go into your Support Opened Perms

And mark as the manage channel permission

[graceful scarab]

kk

[shut coral]

hey about my earlier comment, how do i get to this page? I can't find it

[shut bolt]

Hey there

[humble sequoia]

https://tickettool.xyz/manage-servers

[shut bolt]

Enter into your dashboard

Go into Panel Configs

Open the Settings of the panel

And open the General Options menu

There you shall find it

[crystal warren]

im so confused how to work this bot out, anyone help?

im on step 2

[copper owl]

what did you do until now?

Did you create a panel?

[crystal warren]

i invited the bot thats all 😭

[copper owl]

Ok so

[humble sequoia]

https://tickettool.xyz/manage-servers

[crystal warren]

im on that link

[copper owl]

select your server, go to panel configs, create a panel, then send the panel to a channel

[crystal warren]

name of panel?

[copper owl]

The name you want to call the panel

[crystal warren]

any?

okay ty

[copper owl]

it's up to you

yeah any, it's a name it wont change how the bot functions

the only thing it'll change is the panel message

this is the panel name

[crystal warren]

OHHHH

can i edit the text?

or the color?

[copper owl]

yup

[crystal warren]

how?

[copper owl]

some things are premium, others are not

[crystal warren]

oh okay

[copper owl]

everything you see that is marked with a is a premium feature, everything is a free feature

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[crystal warren]

i-

there's only 1

[copper owl]

which is the embed text

[crystal warren]

yes

[copper owl]

which is this

[crystal warren]

thats all i need

[copper owl]

yup, the other boxes are premium

[crystal warren]

nvm i might buy

ty for the help 😁

[copper owl]

No problem

[half kernel]

Definitely worth it in my opinion

[crystal warren]

hmm

looks worth it

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[copper owl]

this is what you're getting with premium

[crystal warren]

oh

okay

[shut coral]

thank you. My issue is with members opening and closing too many tickets, was wondering if there is a way to disable them from making so many in a day

[iron night]

Gave 1 Rep to Yareaj_ (current: #12 - 79)

[shut bolt]

You can limit how much tickets a single user can make per panel or in all panels, in the moment we don't have a feature to limit it in a certain period of time, apologies

[shut coral]

right, no problem

[gentle flicker]

Hello, how can I redeem the premium role in Discord?

[shut bolt]

Please run $debug in your server and send us the link the bot will answer with

And we'll check it

[gentle flicker]

where can I send it? Thanks!

[iron night]

Gave 1 Rep to Yareaj_ (current: #12 - 80)

[shut bolt]

Here you can send it without problem :)

[gentle flicker]

https://discordapp.com/channels/509192800865353738/662692902245498910/898324042577219615

There you go!

[iron night]

Thank you!

Thank you for purchasing Ticket Tool Premium @gentle flicker. You have now been given the <@&535595160189403136> role!

[shut bolt]

Thanks for being a premium user!

[gentle flicker]

Thank you!😆

[iron night]

@gentle flicker :: You can't rep Yareaj_#4383 for 57 minutes and 20 seconds. Try coming back later?

[shut bolt]

😊

[severe path]

[solid stream]

perfect.

$pc

[humble sequoia]

Thank you

Thank you for continuing to support Ticket Tool @solid stream.

Found 43 servers in total and 9 with premium and permission

[solid stream]

$pc @severe path

[shut bolt]

HELL YEAH

[humble sequoia]

Thank you

Thank you for continuing to support Ticket Tool @severe path.

Found 71 servers in total and 6 with premium and permission

[shut bolt]

THERE YOU GOOOOOO

[solid stream]

$pc @shut bolt

[humble sequoia]

Thank you

Thank you for continuing to support Ticket Tool @shut bolt.

Found 33 servers in total and 1 with premium and permission

[severe path]

[tribal cedar]

Sexy @solid stream

[sinful marsh]

what is this

how i get bot to work

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

About Ticket Tool:

Ticket Tool is a fantastic bot that deals with Tickets! With an easy to use bot that has a dashboard/website at https://tickettool.xyz/. Ticket tool is one of a kind with its customization and truly is a great bot which is why it has amassed over 200 million users!

The bot offers:
Ticketing without clutter!
Full Customization!
Easy to use and customize!
Amazing Support!
Ticket Transcripts
24/7 Uptime
Custom Tags

Ticket Tool is currently being used within 890,000+ servers, with a total of 219 million+ users, and has created over 74 million+ tickets.

Ticket Tool truly is an amazing bot that has such a big impact on this server!

:globe_with_meridians: https://tickettool.xyz/
https://discord.gg/tUM9Xcv
:scroll: https://docs.tickettool.xyz/

~ Ticket Tool Team · Oct 14, 2021, 11:40 PM

[twin locust]

anyone know how to make the bot tag a certain role when a ticket is created

[jade topaz]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[boreal hinge]

Hello, If i want to cancel my premium, how can I do it?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[craggy geyser]

Second link there

[copper owl]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[copper owl]

@jade topaz ^^

[civic rover]

Where do I edit the description message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[steady zenith]

is there a way to make it so that the ticket automatically closes if the person that opened it leaves

[craggy geyser]

Yes. It's a premium feature

[steady zenith]

damn thats annoying

[civic rover]

Also if a person leaves and rejoins, will ticket tool update the channel overrides for that user to access the ticket

[steady zenith]

how about automatically closing a ticket after a certain amount of time

[craggy geyser]

That used to be a feature (also premium) but had to be disabled due to rate limits

[steady zenith]

ahh right

thank you

[civic rover]

^^

[craggy geyser]

I don't actually know. Haven't tested it

[civic rover]

Oh alright

[craggy geyser]

I will find out

[civic rover]

Cool

[craggy geyser]

They don't get access back automatically

[civic rover]

I can't seem to find my panel I had created at the panel configs, is there a save option for that? Couldn't seem to notice it while I had created the panel

[civic rover]

Alright

[craggy geyser]

Once created it is there. Its the individual settings that need saving. If it is no longer there it means someone deleted it

[civic rover]

Let me send a screen shot

[civic rover]

I think I had it all saved, shouldn't the channel I had implemented it for appear at the ss above?

[craggy geyser]

It does seem so. It does say its a different panel so it should be there

[civic rover]

mhm, should I create a new pannel then?

The settings for my first panel I had saved all are working in the server but I can't update it since that panel doesn't show up in the dashboard anymore so yeah.

Is is supposed to work with no saved pannel?

[civic rover]

The panel in this ss just has the default settings

[civic rover]

Oh nvm am dum 💀

[brave cliff]

Is it possible to change back to reactions? I don't really like how the buttons look for me

[copper owl]

Nope, it will give users an error if you do change back to reactions

im not even sure if you have the ability to change it back to reactions, I dont think that exists anymore

yup, $oldpanel doesn't work anymore

[brave cliff]

oh ok

[copper owl]

Trust me, I know you might not like the look of buttons, but they're so much more efficient than reactions

[warm tartan]

How the hell do you relog?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

@warm tartan this is how ^^

Unless you mean logging? like ticket logs?

[warm tartan]

I did log out and log back in

[copper owl]

I assume your server is still not showing up?

[warm tartan]

And the channel still wasn't showing when I tried creating the panel.

No

[brave cliff]

Is it possible to send messages after a user opens a ticket?(not the ticket message)

[warm tartan]

My server was

[copper owl]

Automatically? no

[warm tartan]

Just one of the channels wasn't showing when trying to create a panel.

[copper owl]

not a feature as of now

[brave cliff]

damn

[copper owl]

reload the page

[warm tartan]

I did

[copper owl]

So the issue is, one of the channels isnt showing up when you want to select a channel to send the panel to?

[warm tartan]

Yeah.

[copper owl]

does the channel have any messages or anything?

[warm tartan]

Mhm

[copper owl]

Is deleting and redoing the channel an option for you?

[warm tartan]

Noooo

I already made the embed with a webhook for a support message so I'm not doing it again

[copper owl]

I suggest you look at the list again then. All channels should be showing up. Make sure ticket tool has all the necessary permissions in the channel you're trying to send it to

[warm tartan]

Yes it does

I just went on the website again, still not there.

[copper owl]

if it still doesnt show up, just use the following command:
$panel [ID]

ID being the number of the panel. IE: $panel 1

[warm tartan]

where

in the channel?

[copper owl]

yes in the channel you want the panel message to be in

[warm tartan]

Which id I use?

[copper owl]

Explained here

[warm tartan]

I don't know how to get the ID

[copper owl]

ID being the number of the panel.

Just look at the website

your panels should be numbered, if you have only one panel, then it's by default 1

[warm tartan]

I have no panels

[copper owl]

You have no panels?

[warm tartan]

Yes

[copper owl]

then thats why your channel isnt popping up.

[warm tartan]

?

[copper owl]

make a panel

[warm tartan]

But I need to put in the channel then

[copper owl]

you cant put a panel in a channel if said panel doesnt exist

you first create a panel, then send it to a channel

not the other way around

[copper owl]

just create it

[warm tartan]

I always do the channel when creating

[copper owl]

you'll be able to send it after it's created too

[fallow quarry]

Anyone know how I can get the ticket bot to ping a role when a ticket is opened?

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

@fallow quarry this is how

[warm tartan]

thanks

[copper owl]

Did it work?

[warm tartan]

yes

[copper owl]

Alright great

[warm tartan]

but your bot stupid for not displaying channel at first

[copper owl]

It most likely did

[warm tartan]

I should switch to modmail or something

[fallow quarry]

Wow rude

No need to be an ass

[copper owl]

Man. I understand your frustration but the issue is fixed now

[fallow quarry]

They are here giving you their time, at least maintain civil decency

[copper owl]

If you want to switch, then it's your choice

[warm tartan]

shut your mouth

[copper owl]

@fallow quarry ignore em

people are like this sometimes, just dont give them attention because that's what they usually crave

[fallow quarry]

Man seems like an oxygen theif anyway

[copper owl]

let's not be rude back, we're just stooping down to their level

[fallow quarry]

Too easy man

Cheers for your help either way

[copper owl]

of course, anytime

[fallow quarry]

Thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 239)

[fallow quarry]

Hey neptune

[copper owl]

yo whats up?

[fallow quarry]

Where did I stuff up? 😅

[copper owl]

does the role you're trying to mention have any capital letters?

[fallow quarry]

The role in question is titled janet

When I tried that it didn't work either

[copper owl]

is it typed exactly like that? janet?

you need to include capital letters

so if the role is called Janet, it would be {@Janet}

[fallow quarry]

Ur a gentleman

And a scholar

Sorted it

[copper owl]

[steady zenith]

how many people did it take to code ticket tool

[copper owl]

one

Im not sure over the course of it's existence

[steady zenith]

so whys the team so big

[copper owl]

but as of currently, there's only one developer actively coding the bot

[copper owl]

because we have over 6 languages for support

[steady zenith]

ohh true

[copper owl]

you can check each support members role to see if they do support for another language

[steady zenith]

whos the developer

[copper owl]

for example , i actively do support for both arabic and english

[steady zenith]

and do you happen to know what language was used

[copper owl]

BattleEye

[copper owl]

Im not sure if this is information I can throw out there

[steady zenith]

why not

whisper it

[copper owl]

LMAO

i do know some bot developers dont like to reveal the language, so im not sure

[steady zenith]

|| spoiler it ||

|| its probably java or python ||

|| okay ill leave u alone big thanks ||

[copper owl]

im actually checking if it was said before

[steady zenith]

do you guys get points or something when someone @‘s you when they say thank you

[copper owl]

it's a rep system VIA YAG

it's just a fun little thing

everytime someone pings you and says thanks, it gives you one rep

[steady zenith]

i seeeeee

how does one become a team member

[copper owl]

apply or get hand picked by the managers

you'd need to be active and helping out

[steady zenith]

wow the lack of females is

wild

[copper owl]

or you can apply VIA a language application

[copper owl]

yeah we only have one girl with us

[steady zenith]

i seeee

thank you @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 240)

[steady zenith]

good day sir @copper owl

[copper owl]

good day to you too

[steady zenith]

also please let me know what language if you find out you can

[copper owl]

also

[steady zenith]

jinx

[copper owl]

javascript

[steady zenith]

THANk YOU

[copper owl]

just asked if the dev cares, he doesnt

it's in js

[steady zenith]

(((:

[copper owl]

alerted the mods

[steady zenith]

are you not a mod?

[copper owl]

I am not, i am a support member

[craggy geyser]

I think that is likely down to a lack of females applying. Gender isn't asked for in applications so it isn't even a gender bias by the managers

[steady zenith]

right ofc i didnt even think that

[craggy geyser]

And our one female was handpicked.
We did use to have a female manager but she resigned a while ago

[jade topaz]

How to write something here?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[copper owl]

@jade topaz ^^

It's under Embed Text

[jade topaz]

It's only for premium?

Embed Text

[copper owl]

everything marked with a is premium, everything marked with a is a free feature

[jade topaz]

Okay

Ty

[copper owl]

Embed Text is infact a free feature, so you can go ahead and edit it if you want

anytime!

[jade topaz]

Of which command?

Or we need to go dashboard

[copper owl]

dashboard

almost everything you want to do VIA ticket tool is done through the dashboard

[jade topaz]

Okay Thank you

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 241)

[copper owl]

anytime

[civic rover]

Can it be explained on how category open and close works (not how to implement it)

I just want to have my tickets be opened in a set category by the bot

[craggy geyser]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[craggy geyser]

Okay that doesn't actually explain it

[craggy geyser]

The category open will open your ticket in that category. Category closed will move the ticket to the category when you close it

[civic rover]

I can have 1 category set for both open and close right?

[craggy geyser]

Yes

[civic rover]

Thanks Swift!

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #4 - 191)

[civic rover]

For the rep :)

[craggy geyser]

No worries!

[unique junco]

@shut bolt great support 11/10 ty

[iron night]

Gave 1 Rep to Yareaj_ (current: #12 - 81)

[shut bolt]

Thanks

[iron night]

Gave 1 Rep to tragic (current: #48 - 2)

[grand sleet]

Hello, I got a question. When someone creates a ticket. will there be embed?

[shut bolt]

Hello there

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[shut bolt]

You can make an embed, indeed

[grand sleet]

Is it premium to use embed?

[shut bolt]

The embed comes by default with the free bot, you can edit the content with a character limitation in the free bot. For full customisation I recommend using the premium one

I said something wrong LMAO

Let me correct

Now

[grand sleet]

Thanks

[shut bolt]

Sure

[fallow ingot]

The bots very slow, won’t respond to commands

[shut bolt]

We are currently presenting a small problem in the response of the bots

We are investigating

[fallow ingot]

I tried to open a ticket in this sever too and it says “Ticket tool is still thinking”

Server*

[winged helm]

The website has a 504 error for me. Figured it was related to why I can't open tickets.

[humble sequoia]

Make sure to stay tuned to #📣│bot-news for status updates.

Click for Status Page!

Ticket Tool Bot Outage

At this time we are experiencing technical difficulties with the bot. Please be patient with us as we discover the problem and push a fix.

Oct 15, 2021, 5:48 PM

[copper owl]

We're aware of the current issue with the website not loading! The development team has been notified and we're currently trying to fix it ASAP

We've also been notified of the ticket count being reset, some variables not working, and other issues like ticket tool sending the This channel is not a ticket error in the ticket when you try deleting/closing! We're working hard to fix it as soon as possible. Sorry for the inconvenience and we appreciate your patience

[pale pilot]

anyone still experiencing issues? Everything looks good here

[sacred perch]

im having issues currently with premium bot reseting counters on tickets and failing to open/close them. Anyone else having the same issues

[pale pilot]

If you open a new ticket, does it still happen?

[humble sequoia]

-- moved to ticket --

[copper owl]

Guys, everything should be back to normal, if anyone is still facing persistent issues with newly created tickets, please #🎫│make-a-ticket so we can investigate further

[grand sleet]

Sorry for pinging you. But I mean like this embed When someone creates a ticket the embed shows on ticket.

[shut bolt]

Yeap, you can edit that as shown in here

[grand sleet]

Alright.

[rustic lintel]

Since the ticket count has restarted is there anyway to go back to where it was?

[shut bolt]

Indeed

[humble sequoia]

https://tickettool.xyz/manage-servers

[shut bolt]

Go into Panel Configs

Open the Settings of the panel

Then set the Ticket Count and finally save changes

[rustic lintel]

Thank you

[shut bolt]

Sure

[unique junco]

Ty @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #12 - 82)

[shut bolt]

[unique junco]

Thas scary

[vestal owl]

[weak dock]

hi

[drowsy thorn]

why wont my ticket tool work

[unique junco]

Eloberate?

lol

[drowsy thorn]

my bad

im confused

[unique junco]

With?

[drowsy thorn]

im tryna get the fov slider but the steps are kinda confusing

[shut bolt]

Sorry, what do you mean by the fov slider?

[drowsy thorn]

isnt this where you can buy the fov slider and like unlock tools?

[unique junco]

No

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[drowsy thorn]

okay my bad

[unique junco]

Ur fine

[minor cedar]

Hi i need help

Hello ?...

[tribal cedar]

@minor cedar hi what's up?

[restive frost]

how do i make my ticket bot to where when someone opens a ticket it automatically names the ticket to the panel name

@shut bolt

[shut bolt]

Please refrain from pinging the Staff #546557408902905896

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[restive frost]

sorry

Oh okay

ty @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #12 - 83)

[shut bolt]

Sure

[wide wharf]

how to i get my server to show up when trying to pick which one to manage?

?

[humble sequoia]

-- moved to ticket --

[wet nova]

Someone made me ticket support in a different server and none of the functions of being ticket tool show up

How do i change someones role

[shut bolt]

Develop please

[shut bolt]

With ticket tool that's not a feature, apologies

[rugged garnet]

no

[haughty ore]

لا

مش انا ابعث

[rugged garnet]

smh

[robust sandal]

mohammadababnh

i'm not sending

Arabic (ar) → English (en)

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam links
Moderator: @mystic hound

[tropic fossil]

Hi guys I have a issue. I created a ticket but deleted the channel manually by accident and therefore is unable to create more than 1 ticket. How would I go about this?

[copper owl]

Try resending the panel

it should fix your issue

[tropic fossil]

This still appears

[copper owl]

Can you make sure that you accidentally deleted your ticket and not some other one?

[tropic fossil]

I deleted the entire category with the channel inside

That might be the issue

I've tried re-inviting the bot to the server but the same issue arises

Is there a way to reset the bot because I can't seem to find it in the dashboard not the support docs

[copper owl]

That doesn't change anything actually

[cinder badge]

Is it possible to add people to tickets?

[copper owl]

Deleting a category with channels inside it means the channels would go to the top of the server @tropic fossil

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[copper owl]

@cinder badge ^^

[cinder badge]

Thanks

[copper owl]

@tropic fossil Deleting a category with channels won't delete the channels with them

[tropic fossil]

Ahh I see the problem. It was all the way at the top. It was a silly mistake on my end 😅 Thank you for your help.

[iron night]

Gave 1 Rep to Neptune (current: #1 - 243)

[tropic fossil]

Ooo this is a pretty cool feature

[copper owl]

Of course, anytime

[copper owl]

it's the rep system VIA YAG

not a ticket tool thing, it's a different bot

[tropic fossil]

Thanks again I'll go check it out

[iron night]

@tropic fossil :: You can't rep Neptune#6814 for 58 minutes and 13 seconds. Try coming back later?

[tropic fossil]

Just another quick question. Is there a way to separate the ticket limit for moderators and members of a server?

[desert summit]

Ig not

[copper owl]

Nope, ticket limit is across all members of your server

[tropic fossil]

Alright thank you

[jade topaz]

How do I edit my Support Team?

[copper owl]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[copper owl]

@jade topaz this is how you edit your support roles

[jade topaz]

Thanks!

[copper owl]

you can either add more or remove your roles here

No problem

[compact thorn]

does the tickets limit per user apply to their currently opened or all tickets they'll open?

e.g. if i set it to 5, would that mean they can open 5 tickets, close one of them and open another, or would that mean they may open only 5 total?

[copper owl]

5 total at once , if they close one, they can open another since the limit is 5

The limit refers to how many tickets a single person can open at the same time. If it's 1, I can open 1 ticket and won't be able to open another as long as my current ticket is still open. @compact thorn I hope this makes sense

[compact thorn]

oh, ty. i've been wondering about that for a while

[copper owl]

you're most welcome

[fallow aurora]

Any idea why the create ticket button may not be showing for a discord mobile user? I can't find the settings for enable/disable reactions anymore on the android discord client.

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[copper owl]

this is why

also reactions wont work anymore,

[fallow aurora]

Ah ok, sweet

[dense oyster]

is there a way to view all closed .. or deleted tickets? or can i make it so that some roles can't delete the tickets?

[shut bolt]

You can do a transcript channel in which you could save the transcripts of your tickets but there is no way to recover the ones deleted. For your second question, yes, you have two options or you make that button support team only or you blacklist given roles

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[shut bolt]

Go into the settings of the Delete Ticket Button

[dense oyster]

ooh thanks .. look at that load of options after you set it up .. wowzer thanks .. that sorted it!

[shut bolt]

You are welcome 😊

[jade topaz]

Hello, for the deleted tickets is it stored somewhere or can i see their transcript even if i didn't save them ?

[copper owl]

Nope

if you didnt save the transcripts, there's no way to get the transcript

unless you want to contact discord to restore the deleted channel

[jade topaz]

okay, if i save them where shall i find them ?

[karmic elm]

Thank you again 🙂 I appreciate all the assistance 🙂

[jade topaz]

I mean if i save the transcript, and then close the ticket.. Where should i find it later? Is there a place where they are being stored or smth?

Can someone answer please support team

[shut bolt]

You are welcome

[shut bolt]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[shut bolt]

If you sent the transcripts to a transcript channel, there you should find them

[jade topaz]

Ohh, can't it be like online ?

[shut bolt]

What do you mean by online?

[jade topaz]

Like a direct link for the transcript on tickettool.xyz

[shut bolt]

Indeed, but for accessing that link you must have the message sent in a transcript channel

[jagged prism]

hi i have a question, how do we make it so that when someone opens a ticket, it pings a certain role

[shut bolt]

Hey there

Please check this

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jagged prism]

okay thanks, last question how do we make it so that all ticket logs appear in 1 channel

[iron night]

Gave 1 Rep to Yareaj_ (current: #12 - 84)

[shut bolt]

Sure

[shut bolt]

By the logs you mean the transcripts or the logs itself?

[jagged prism]

both

[shut bolt]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[shut bolt]

Select the same channel in this two options

[jagged prism]

ye i did that, but it didnt show up in the logging channels

and saved it too

[shut bolt]

What didn't show up?

[jagged prism]

the logs

nor the transcripts

[shut bolt]

The logs and transcripts will only appear for the new tickets, the old ones won't be transfered

[jagged prism]

ohhhhh ok tgx\

[shut bolt]

Sure!

[rare lake]

how can I fix this?

there are two tickets that had failed to load

I could rather delete them or close them

even manually

@shut bolt

[cunning oriole]

Do I need premium to set up the tickets to be anonymous by their creators?

Having a hard time figuring it out.

[rare lake]

@eager cargo

[rare lake]

@wicked scroll

[prime bridge]

! AR | TALAL#1111 has been warned!
They were notified via dms.

[rare lake]

wtf !! , why am I being warned !

[radiant moss]

That is a discord issue there is nothing we can do about it. Try to reload

[radiant moss]

4.5 Do not ping and/or DM staff.

[rare lake]

it has been three months and still the tickets are not loading

[radiant moss]

Contact discord nothing we can do

[rare lake]

I did not ping anyone

I mentioned the support team cause there is no one answering

[radiant moss]

That is pinging

[rare lake]

K, thnx

[jade topaz]

what is command to save transcript

[shut bolt]

$transcript #Channel you want to send it

[hollow cosmos]

When I close a ticket, it automatically deletes but I didn't delete it.

[quick aspen]

if I had a ticket deleted without transcript save, is there any way to get it or rip?

[rustic lintel]

is there any way to do a public counter of how many tickets have been submitted?

[muted scarab]

hello

is that mean 4 months in the same server

or 4 bots premium

when someone come please mention me

[mystic hound]

@muted scarab it means 1 month for 4 servers, if you only want one server change the quantity to 1

@quick aspen unfortunately if a transcript isn't saved and a channel is deleted there's now ay to recover it

[muted scarab]

how

can you give me pic

[mystic hound]

just click the little thing where it says Qty 4 in this screenshot and it'll give you a dropdown list to change quantity

@hollow cosmos turn on two step ticket under general options of your panel configs if you want tickets to stay closed instead of auto-deleting

[muted scarab]

can i buy 4 months to same server?

[mystic hound]

@rustic lintel unfortunately no, only way I can think of would be using a different bot to count the number of channels under a category, then set your tickets to go under that category

[mystic hound]

our subscription system only offers a monthly or yearly plan. If you want to pre-pay for 4 months, make a billing ticket in #🎫│make-a-ticket. if you choose to subscribe monthly, it'll just auto-renew your premium at the end of each month as long as your payment method is active

[muted scarab]

Thanks

[iron night]

Gave 1 Rep to Light (current: #3 - 199)

[hollow cosmos]

Thanks!

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #3 - 200)

[copper owl]

@lament saddle we do. #🎫│make-a-ticket

[lament saddle]

i have maid a ticket

[copper owl]

Then be patient

[lament saddle]

Can you help me in english?

i can speak english too

[copper owl]

what's the problem you're experiencing ?

[lament saddle]

i have invite tickets bot on my server but the dashbord tell me ticket bot is on any of my server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

try this

[lament saddle]

it good thanks u!!!❤️❤️

[iron night]

Gave 1 Rep to Neptune (current: #1 - 246)

[copper owl]

no problem!

[crude frost]

Okay, I need help.

Is there a better way to transcript the tickets that the bot creates? Not to diss or slander the current method, but currently, Tupperbox proxy-ing doesn't really transfer well to the html transcripts.

[copper owl]

Nope, there's no better way as of now. If im not mistaken, there is a way to download the transcript? Not sure if that would still get affected by TB's proxying

[crude frost]

When the transcript is downloaded and viewed, the Tuppers seem to pool as in the transcript doesn't register the individual tuppers properly

I was told in tupperbox support that that's apparently the fault of the ticket tool transcripter?

[jade topaz]

@copper owl Can you tell me how to set a pingable role in ticket?

[copper owl]

Well i dont have enough context to say who's at fault here, I suggest you open a ticket and send a couple transcript links that show this so we can look at it closer.

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[crude frost]

Gotcha, I have it

[copper owl]

@jade topaz ^

[jade topaz]

Ok thanks

[iron night]

Gave 1 Rep to Neptune (current: #1 - 247)

[crude frost]

Where would you like it sent?

[copper owl]

#🎫│make-a-ticket, let's discuss this issue a bit more privately

[crude frost]

You got it hoss

[copper owl]

@silent yew you can get help in here or in #🎫│make-a-ticket

[silent yew]

ok

[vale latch]

Hi, is there any way to see how many tickets in total I have attended without having to manually count them?

[copper owl]

if you have a transcripts channel, search by ID

[vale latch]

Yes i have a transcript channel, but idk how to search by ID, could you explain me how please

[copper owl]

what device are you on

[vale latch]

Right now on mobile

[copper owl]

Swipe to the left, search should be there

do
in:#transcript-channel ID

it will filter all messages sent in the transcript channel, and will only show transcript messages that contain your @ which would mean you've sent at least one message in them

[vale latch]

Thanks brother, it worked

[iron night]

Gave 1 Rep to Neptune (current: #1 - 250)

[copper owl]

anytime

[grand sleet]

Hello, When I type in description on ticket bot. this glitched

[copper owl]

Gotcha. Ill forward it to the dev

[grand sleet]

and it cut off the letters.

[copper owl]

because you most likely exceeded the limit of 250 characters

[grand sleet]

I mean in Grammarly it says 93 words thats what I put on that description. but its not letting me for some reason since its not 250 characters.

[copper owl]

93 words and 250 characters are very different

Words are made up of characters

meaning.

Cat is a word, but is made up of 3 characters.

If your embed description exceeds 250 characters, then it will cut off the excess and leave everything up until the 250 mark

[quick aspen]

roger thank you

[iron night]

Gave 1 Rep to Light (current: #3 - 202)

[marble frost]

So when I upgrade to premium do I need to have both the regular ticket bot and the premium ticket bot in my discord? Or do I just need the premium?

[copper owl]

you can have both, or the premium only

it really depends on you

[marble frost]

Okay. I didnt want to mess anything up if I kicked the old one lol

Thank you @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 251)

[copper owl]

no problem

[steady echo]

Hello all, I am unable to get ticket tool from posting the panels in the channels. I have searched for the same issue I am having "Failed to send pall, Run $debug in the channel to check for errors." I have tried to run the debug command in the channels using the prefix of $ and its not working. Nothing is happening at all.

1. I did not change the prefix
2. I did not change the settings of ticket tool
3. It has full permissions as if it was human and the owner of the discord (I am the owner, we (it an I) have the same permissions).
4. It is not in a private/locked channel.

*Edit: Im premium

Any help would be great. The only thing I haven't done was to kick and re-invite the ticket tool bot.

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[copper owl]

make sure you havent selected the premium bot

[steady echo]

I have, I am premium

[copper owl]

weird.

[humble sequoia]

-- moved to ticket --

[marble frost]

I am also having the same issue.

And i believe I have fixed it. Ignore me lol

[copper owl]

Understood

oh

well alright!

[dull imp]

is there a way to configure or parameterize the length of transcript captured in $transcript? and if not how do I file an enhancement request?

it this a feature in the bot to move any message to a ticket?

[copper owl]

No, that's just a tag

[dull imp]

I am trying to solve the problem of capturing content on a channel for later moderation review

[copper owl]

I dont remember the exact amount of messages you can capture with the free vs premium bots, but I know for a fact that you cant ask for an enhancement to increase the amount of messages captured

[dull imp]

so I would like to be able to go $transcript 20 to capture the last 20 lines specifically

[copper owl]

Ah.. yeah that isn't a thing yet

I can forward it to the dev, but that wouldnt be implemented anytime soon. Upwards to a month and more if im being honest

[dull imp]

so has development stopped on Ticket Tool? I am a software engineer in my day job so I know about scheduling and priorities

[copper owl]

Uh, what?

[dull imp]

I was puzzled by the response of can't ask for new fetaures lol

[copper owl]

the way you phrased the new feature made it seem like you wanted the dev to increase the amount of messages captured for your server

[dull imp]

now it seems like I can ask but no guarantees on when or if the feature would be implemented

no I want to shorten it in many cases

cuz 500 or 1000 lines would be over kill as a incident reporting tool

[copper owl]

No, development is still happening on ticket tool. The thing is, it's only a single person handling ticket tool, coding wise. which is why it takes a while for features to get released

[dull imp]

and I assume it is not open source?

[copper owl]

It is not.

[dull imp]

cuz I would be happy to contribute a useful feature like that

it seems like if the software was designed decently then it would be easy to add a $transcript <n> command that captures up to the max limit with an optional argument of a number and modify the loop that collects the 500/1000 lines to stop at n

[copper owl]

I couldnt tell you whether it would or wouldnt be easy if im being honest. Only time will tell whether it gets implemented or not

[dull imp]

of course

[copper owl]

also, that command only works outside of tickets if you're using the premium bot if im not mistaken

[dull imp]

I would be happy to buy premium for this functionality

and nice if it could also to have a variant that auto creates a ticket with the person to track the moderation incident maybe call it $report

[copper owl]

Not sure what you mean by that, could you elaborate?

[dull imp]

so the idea is
{ reply in a thread or a channel }
$report <n> person made a racist remark
what it does

• open a ticket on the person you are replying to
• captures transcript of n lines and posts it to the trasnscripts channel and to the ticket with a form that looks like this

TicketBot: Hello Troll001You were reported for the violation
Reason: person made a racist remark
Transcript
PersonA: hi there
PersonC: wuz up
Troll001 PersonC is a bla bla bla
***Reported here ***

[copper owl]

Just use the command style ticket feature

[dull imp]

yeah that can be issues in a channel like this

[dull imp]

$report 6 Neptune is a very kind and helpful person

[copper owl]

it wouldnt be report, but $new

so

[dull imp]

and it would capture the transcript of the last 6 lines

yeah $new could do it

[copper owl]

Just talked to a manager, and I apologize for this but

[copper owl]

this exists

limit on premium would be uhhh 1000? and 500 on free. not entirely sure about this

[dull imp]

no that is a great news.. nothing to apologize for

[copper owl]

for this, use $new

[copper owl]

great. my bad i personally never used $transcript in my life so LMAO

[dull imp]

will it pick up the info based on the line

but does $transcript let me specify a line count?

[copper owl]

yes

[dull imp]

awesome!

[copper owl]

$transcript <#channel> x

so basically something like

$transcript #bot-information 5 would send a transcript of the last 5 messages to #573205317870157855

[dull imp]

so what I would like is to be able to do it on a reply to a message and have it transcript from there

so like this

[dull imp]

$transcript was apologizing when he didn't have to

and have it put the title on the transcript

[copper owl]

you need to input the number of messages and the channel

[copper owl]

oh

hm

im not sure if that's an available variable...

[dull imp]

but I imagine it would start current and not on the line of interest

[copper owl]

you could possible use {reason} as the transcript title?

[dull imp]

you could pull it from the reply

as the reply links to the original message

and if nothing else generate a transcript, search for the original message

[copper owl]

that would go back to development which would take a while. I will test this out though

[dull imp]

thank you

[copper owl]

we do have a {reason} variable, so lets see if that would work

give me a moment as I test this out

[dull imp]

sounds good

I am just trying to figure out how to make moderating much less painful

as typically people cry @police

and we have to come in and investigate the crime scene

[copper owl]

Understandable tbh. anything to make the mods' jobs alot easier and less painful

i feel you

[dull imp]

and need to report the messages that are bad

so like in our interaction if I could do this

[dull imp]

$report told me no
Tix created report 442 on user Neptune

[copper owl]

So {reason} wouldnt work for this

[dull imp]

$note 442 was very helpful here
Tix added note to report 442 on user Neptune

[copper owl]

So in conclusion

what is your suggestion?

after this long song and dance haha

[dull imp]

so two commands that would wrap transcript and $new

maybe we can use $new for $report

[copper owl]

try to be as descriptive as possible and all

[meager pulsar]

شباب ابي مساعدة

[dull imp]

so proposal

$new
in a reply captures the user name automatically and hopefully it already outputs the ticket

$note <ticket> this person is mean
in a reply adds that $note to the transcript in the ticket and the transcript channel

Might be nice to have a wrapper command
$report <line count to capture> <comment>
to do $new + $transcript in one command
so the idea is to make some commands read the message of the reply and infer the channel and target user

One other detail. If the bot can strip the message out of the channel as an option that would be great

[copper owl]

Gotcha, would that be final before i screenshot and send it over?

[dull imp]

let me review convo and I'll edit if needed

[copper owl]

gotcha, feel free to ping me in the reply to the suggestion once you're done

[copper owl]

كيف ممكن اساعدك؟

[meager pulsar]

انا كنت رح احط بوت تبع تذكرة بس مقدرت سجل في لوحة التحكم تبعه

[dull imp]

ping

[copper owl]

كيف يعني؟

[copper owl]

Roger that. Sent

[dull imp]

$report 10 Neptune is awesome!

[meager pulsar]

مقدرت اسو بوت التذكرة في سيرفري

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[copper owl]

@meager pulsar فيه كل المعلومات ^^

[dull imp]

sorry, one other detail. If the bot can strip the reply message out of the channel as an option that would be great

[copper owl]

فيك كمان تتأكد #573205317870157855

[copper owl]

Copy. Sent that too

[meager pulsar]

يب

[plain surge]

If I have an idea for perhaps how to solve Narria's problem, can I send it here?

[copper owl]

go ahead

this is community support afterall

you guys can help eachother anytime!

[plain surge]

@dull imp Since as of now you can't have a bot rip the messages you want somewhere else, the mods can perhaps take a screenshot and then run a custom command which takes the image and send it in a mod logs channel for the incident to be reviewed

On the server I am in after an incident happened we use a notes feature to keep track of little infractions instead of using a warn command