🆘│community-support

[copper owl]

redeem your premium

then

[midnight ridge]

Yeah

[shut bolt]

#📣│bot-news

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[subtle mauve]

whys ticket system down?

[mystic hound]

#📣│bot-news

[wicked topaz]

#📣│bot-news

[copper owl]

For any issues regarding Ticket Tool being offline, giving you errors, or just not working as intended:

Check #📣│bot-news ! We are working hard to fix this issue as soon as possible

[midnight ridge]

For some reason premium still works lol

[wicked topaz]

I assume I should wait until it's back online?

[mystic hound]

oo wait I have this GIF that I never got to use

[humble sequoia]

Make sure to stay tuned to #📣│bot-news for status updates.

Click for Status Page!

Ticket Tool Bot Outage

At this time we are experiencing technical difficulties with the bot. Please be patient with us as we discover the problem and push a fix.

Oct 9, 2021, 2:58 PM

[mystic hound]

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

premium bot is back up

[mystic hound]

We're back. Something about minions and necromancy...

[jade topaz]

Nice

Good job guys

https://tenor.com/view/snow-penguin-walking-walk-cute-gif-17494506

[astral shell]

Glad its back online! Are the ticket counter reset?

çause our tickets start at 0001 again 😦

[severe path]

https://tenor.com/view/lizard-dancing-poggers-lizard-dance-poggers-gif-18527737

[mystic hound]

you can just change it manually

[astral shell]

OH

On the website? Im getting a cloudflare error there

Will have to be patient

[mystic hound]

Yeah, under general options, you'll see a ticket count field

if you've gotten a cloudflare error it should go away in a few minutes to an hour

[astral shell]

Yep! Thanks for the help!

[astral shell]

Can we also change that if we dont have the premium bot?

[mystic hound]

anything without a diamond next to it is available for everyone, so yep

[jade topaz]

What does buttons per row do for a multi panel? I have a multi panel right now, but was wondering what it does? Does it mean like I can fit up to 5 buttons on a single row for each panel of the multipanel?

[copper owl]

indeed

if you set it as 3, that means there will be 3 buttons per row

[uncut forge]

arab

[scenic plinth]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[spring thistle]

How can I change the word "Create ticket"

[copper owl]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[copper owl]

It's a premium feature to change the button features

Like the color, text, and emote

[spring thistle]

Thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 223)

[jade topaz]

Does it depend on the size of the screen though? Like, the number I put is the actual maximum it can be, but the size of their screen is the max is can be as long as it’s below the maximum I set on the dashboard?

[copper owl]

That's actually a good question, it should show them the maximum their screen allows for

I'll test it on my phone right now actually

[copper owl]

That's the difference

it really depends on the screen

[shut bolt]

Yes, actually the 5 maximum is like the desktop standard, it will completely vary on the screen size tho

[prime bridge]

Moderator: @shadow axle
Messages Fetched: 100
Purge Request: 2
Messages Identified: 2
** Messages Purged:** 2

[torpid sentinel]

how do i have the ticket ping a role when its crated

[shut bolt]

hello there

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shut bolt]

Check this

[torpid sentinel]

ok

[trim citrus]

@mystic hound

#wick-mod-logs message

what does this mute mean

[craggy geyser]

It is a joke. Fnaki is the dev for Wick (of which modsystem is a version of)

[mystic hound]

That's me forgetting our logs are public lol

Just an inside joke dw

[trim citrus]

oh ok

[severe path]

oh, they're public?

[copper owl]

they are LMFAO

[shut bolt]

#wick-mod-logs

Public

[copper owl]

lmfao

[severe path]

the public-join-leave-logs isnt public

[shut bolt]

I know, but the other one is

[arctic trellis]

Hello

Quick question on those

I get the various parts but the “edit moderator message” what is for?

[shut bolt]

The mod message is the embed the bot sends after closing a ticket, it has the buttons as Reopen, delete, and transcript

[fallow ingot]

omg why are u and Neptune so fast

[shut bolt]

Thanks 😅, we try our best

[iron night]

Gave 1 Rep to aaronxyas (current: #16 - 59)

[copper owl]

We're the speedy duo 🤝

[shut bolt]

Hell yeah

[half kernel]

Looks like this for reference

[shut bolt]

🤝

[jade topaz]

What command do I use to move my ticket tool to a different place

[shut bolt]

Do you mean a different category in your server?

[jade topaz]

Like move it from welcome to store

[arctic trellis]

Ah ok thanks. That’s why I could not find them. We auto delete the tickets 😂

[shut bolt]

You actually can't move it through categories with a command, the only way is setting an open and closed category, the other way will actually moving them manually, or do you mean the names of the tickets?

[shut bolt]

Oh right, jajaja have a good one

[arctic trellis]

Btw when you reopen a ticket, does the transcript continue on the old one or generates a new one?

[jade topaz]

How do I get the ticket tool I've invited it but not sure what to do from there

[shut bolt]

When you close it if you have the automatic transcript, it will generate a new one

[shut bolt]

Please check this

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[jade topaz]

Ok thank you

[shut bolt]

Sure

[jade topaz]

how do you get the dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[fallow ingot]

@jade topaz ^

[tender moon]

Why doesn't the server show me? There's another one, but it doesn't show up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[vestal owl]

^^^^@tender moon

[tender moon]

Yes

Thx

[tender moon]

How can I put the ticket somewhere in here, right?

@vestal owl

[vestal owl]

Huh

[tender moon]

.

[tender moon]

@copper marsh

Pls

I could never.

Anyone here?

@shut bolt

^^

[shut bolt]

Pls refrain from pinging Staff

Or anyone

#546557408902905896

[shut bolt]

You mean how to include the ticket into a category? If that's what you mean, yeah

[tender moon]

Sorry

[shut bolt]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[tender moon]

Yes

Thx , Sorry to bother you.

[shut bolt]

No worries

[shut bolt]

@jade topaz how can we help?

[jade topaz]

How’s the bot work

[shut bolt]

Please check out this

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[jade topaz]

Thanks

Thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #13 - 70)

[shut bolt]

Sure!

[sand sundial]

does the premium ticket bot allow for unlimited characters in the ticket opening message?

[half kernel]

Yes it dose

[sand sundial]

thank you for the help! have a nice night

[half kernel]

You too!

[shut bolt]

It has a higher limit than the free version, anyway it is still limited to Discord limits, 2048 characters in the Message Text

[dire sinew]

ok so, I want to have a sertain rank be able to see the tickets and only people with that rank can see the ticket, how would I do that?

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

Hello

Can some of the mod or admin’s come to my server and help me with the bot

Please

[shut bolt]

Hi there

How can we help?

[jade topaz]

What’s the command to put the ticket in the chat

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[shut bolt]

You can use $panel ID

[jade topaz]

Ok

Thanks

[shut bolt]

Sure

[gusty scaffold]

Is there any in-built feature for ticket tool to delete a ticket if unresponsive for 10 minutes?

[shut bolt]

Automation is no longer available, apologies

[jade topaz]

How to claim

@humble sequoia

[shut bolt]

Hello there

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[shut bolt]

Please check this out

[jade topaz]

#claim

[graceful cape]

HELLO

Hi

[fallow ingot]

hey, can we help?

[simple igloo]

what do i have to do to let the tickets go in a cathegorie and not on the top of all channels?

[severe path]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[simple igloo]

thx @severe path

[iron night]

Gave 1 Rep to Schlafendes24 (current: #23 - 22)

[fallow ingot]

so fast for me

[jade topaz]

/cliam

[severe path]

[severe path]

[dry saddle]

[rich bay]

/roles

[copper owl]

we turned it off lmao

[fast thistle]

Is it possible to automatically close the ticket if the ticket has no message for 10 minutes?

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[indigo lichen]

how I stop the bot saying that it made a ticket?

[unique junco]

Can you provide screenshots of what you mean by that

[unique junco]

Nope, that message is only seen by the user that created a ticket anyway

Shouldn’t be a problem

[indigo lichen]

oh ok thank you

[unique junco]

👍

[indigo lichen]

does the message go away after a while?

because it someone opens a few tickets it might be annoying

[desert summit]

Press diss miss

[unique junco]

They can just press “dismiss message”

[indigo lichen]

ok thanks

[mystic hound]

It also goes away when the user restarts discord

[unique junco]

^

[plain surge]

The bot doesn't have admin perm on the server, so when a ticket is created the "Manage permissions" perm is left on neutral, and there isn't an option on the dashboard to enable it permentatly. So I can't use the add command

Is there a solution for this beside giving the bot admin perm?

[unique junco]

@plain surge can you run $debug in your server

[plain surge]

sure, 1mn

[unique junco]

And tell me once you’ve done that

[plain surge]

do you need a screenshot?

[unique junco]

Nope, sec

[unique junco]

You can add the permission you want to the category where ticket tool makes channels on

I think that’ll fix the issue

[plain surge]

the new channel created is out of sync from the category because of the member Ticket tool adds when creating the channel

so the perms don't get synced

[unique junco]

Ah that’s right

Try creating a ticket about this issue I’m sure they’ll be able to help

[plain surge]

Alright, thank you

[copper owl]

heya

👀

[humble sequoia]

-- moved to ticket --

[unique junco]

Shut up Neptune

Go claim ticket

!!

[copper owl]

@plain surge try giving ticket tool the TTS permission in your server settings

[copper owl]

no because this way you learn too

[unique junco]

Wow

Neptune my teacher

[plain surge]

alright 1mn

[copper owl]

TTS is not needed for adding users, but this is a discord thing that we are yet to fix. For some reason, giving ticket tool the TTS permission fixes the issue

[unique junco]

https://tenor.com/view/embarrassed-shy-box-gif-5120735

[plain surge]

Enabled Text to Speech

I'll try making a new ticket now

[copper owl]

alr

[plain surge]

Ok it can now add members, but in the channel settings it says the bot doesn't have the manage permissions allowed

[copper owl]

then you need to give the bot those permissions in your server settings

[plain surge]

Manage permissions isn't a perm in server settings, but it works fine now. Dk how, when I enabled that perm in channel settings it allowed the bot to add members

[copper owl]

manage roles / manage channels should already give the bot those permissions

[plain surge]

It had them on before the TTS perm

Seems to work now tho, like you said TTS perm did something

[copper owl]

yeah it's weird.. Ill bring it up again once I get the chance to talk to a manager/the dev

[plain surge]

Perhaps adding it to the Dashboard section where it shows you what perms the bot has would encourage new users to enable it

[copper owl]

well here's the thing, we aren't sure why this is happening

it shouldnt be happening

so instead of adding it there, we'll look into fixing it

[plain surge]

Thanks for the help, and for looking into it

[copper owl]

of course, anytime

[plain surge]

Can I ask for a nick change, as I plan on sticking around? So that I'm easier to be mentioned. Domx would be fine

[copper owl]

i cant actually change your nickname but ill have someone do that for ya

[plain surge]

Alright, thanks again

[mystic hound]

Sure

[rancid tangle]

Hi
It might be a pretty silly question but how can I add role for ticket support?

[mystic hound]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[rancid tangle]

No not this

[mystic hound]

If you mean adding a role to provide support

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rancid tangle]

I made a new role in my server

Ok thanks :)

Fast service really appriciate

thanks 413723907619684352

[tawny tendon]

how to automatically close a ticket when no messages are sent? tia

[half kernel]

Automation is currently not available

[nova scaffold]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 13
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[tawny tendon]

all of my panels are setup with tickettool#4843, i upgraded to premium. if i invite premium bot to my server, will i lose all my existing panel configs? is it a smooth transition to premium

[tawny tendon]

ty

[iron night]

Gave 1 Rep to Jayson G | UBP (current: #62 - 1)

[copper owl]

Nope!

it's a really really smooth process

so what you do is

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[copper owl]

then just resend your panels

[tawny tendon]

copy 🙂

[copper owl]

if im not mistaken, even if you kick ticket tool, you will still keep your panels

[tawny tendon]

i would never ❤️

[copper owl]

the only way you can lose your panels and everything, is getting the server deleted either by yourself, or discord

[copper owl]

[half kernel]

Can confirm. I did it by accident once

[copper owl]

kicking and re-inviting ticket tool is actually a last resort fix for some issues

so, the more you know i guess haha

[tawny tendon]

Done! In less than two minutes, now I’ll be safe to kick the original ticket bot?

💔 on the best terms

[copper owl]

yes

if everything's working as intended

you can kick the free version of the bot

[tawny tendon]

As is, amazing tool and support here. Would there be any possibility of automated “close” in the future?

[copper owl]

can you elaborate on that?

because we used to have that

but

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[solid stream]

We had it for a little bit, but it was added in a crappy way..

and I've not been able to implement it better on a larger scale.

Ticket Tool creates over 200k tickets each day, so it's a rather large load to deal with lol

[tawny tendon]

“ticket will close automatically without any messages with x minutes of opening” “ticket will close automatically after x minutes if no response is sent after the last staff message”

[tawny tendon]

I can imagine…

[copper owl]

[tawny tendon]

I have a message like such in the ticket message and our staff manually closes dormant tickets to reduce clutter and prevent spam reports

[tawny tendon]

Ahh would be a nice premium feature 😉

[prime bridge]

MALAK has been silenced for 10m
Reason: Posting NSFW Websites

MALAK#6995 | 710292584899018813

[slender minnow]

The invite link to this server is broken

[shut bolt]

Which invite?

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[slender minnow]

The link to this server

[shut bolt]

This one?

[slender minnow]

I got someone asking for one as the invite link says invalid invite

Nvm that

[shut bolt]

Oh, okey

[jade topaz]

for some reason prem is in the server, but I can't seem to find where to do the custom reactions

[shut bolt]

For reactions you mean the custom emojis for the buttons right?

[jade topaz]

yes

[shut bolt]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[jade topaz]

thank you

[shut bolt]

Go into here and then click on Emoji, the last section will be a ➕ look for your emoji there

[shut bolt]

Sure

[jade topaz]

this is all I see @shut bolt

[scenic plinth]

You don't have a panel created so you can't make the reactions.

[jade topaz]

oh

ah, ok thanks

[fickle wharf]

hi

i've got problem with the bot

i tryed to open a ticket but the guy is no longer online

[scenic plinth]

Can you send a screenshot of it being offline?

[fickle wharf]

what exacly the person that i was speaking to or?

[scenic plinth]

You said you had a problem with the bot being offline?

[fickle wharf]

no

[half kernel]

No he is referring to #896796085450846279

i think

[fickle wharf]

yessir

[scenic plinth]

That explains a bit better

[half kernel]

So like it said in the ticket opening message. Ticket responses can be long depending on the avaiblity on our staff

Omg i cant spell

[scenic plinth]

Continued in the ticket

[half kernel]

How did I pass my application if I cant even spell LMAO

[scenic plinth]

No clue

[jade topaz]

$vote

[humble sequoia]

Votes

Current Votes: 4
Lifetime Votes: 53
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 2 days, 0h, 0m
To redeem your current votes use $vote redeem

[jade topaz]

$vote redeem

[shut bolt]

You can use these commands in your own server, please refrain of using them here

[echo ruin]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[scenic plinth]

Refrain from using vote commands here please. Use them in your server.

[jade topaz]

Sorry, but my premium was ending, i can't use ticket tool because he stand off, now he starting up.

[shut bolt]

No worries

[lean stratus]

How can I set some pannel to one message?

[shut bolt]

Hello there

[shut bolt]

Oh wait, you mean doing more than one panel at once right?

[lean stratus]

SURE

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[shut bolt]

Please check this :)

[lean stratus]

thanks 🙂

[shut bolt]

Sure

[lean stratus]

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #13 - 71)

[lean stratus]

😐

[grave gull]

One of my member is pressing 'create ticket'. But it doesn't do anything?

Does anyone know what the issue is?

[lean stratus]

Where is the panel ID?

1 & 2 ?

[shut bolt]

The panel ID is that number you highlighted

Yeap

[lean stratus]

hmmm

OK

[shut bolt]

Please run $debug and send us the link

[fresh temple]

hello

Need Help

[lean stratus]

I'll test it

[shut bolt]

Hello there

[shut bolt]

Remember that the multipanel is a premium feature

[shut bolt]

How can we help?

[fresh temple]

me Buy binog

bingo

And Dont Know How make ticket For Dicsord

[shut bolt]

Please check this

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[fresh temple]

Me Checking This and Dont Know How make This

Me New in Discord

😦

[lean stratus]

😐

[shut bolt]

It says it here in the response the bot sent you

[fresh temple]

Me Click For Arabic Support

[shut bolt]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[fresh temple]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[fresh temple]

me Make This

Can Tell You priv

@shut bolt ?

[shut bolt]

/ar You must wait for a Arabic Supprot Member to help you in the ticket you already opened, please wait

[robust sandal]

يجب عليك انتظار عضو Supprot العربية لمساعدتك في التذكرة التي فتحتها بالفعل، يرجى الانتظار

English (en) → Arabic (ar)

[fresh temple]

كم من الوقت

[robust sandal]

Seller12

How long?

Arabic (ar) → English (en)

[fresh temple]

yes

[fresh temple]

yes

[shut bolt]

/ar Read the message the bot sent in the ticket, our response time is bewteen 24 and 48 hours

[robust sandal]

قراءة الرسالة بوت أرسلت في التذكرة، وقت استجابتنا هو bewteen 24 و 48 ساعة

English (en) → Arabic (ar)

[shut bolt]

/ar between*

[robust sandal]

بين*

English (en) → Arabic (ar)

[fresh temple]

This Alot Time pablo

[shut bolt]

/ar There's nothing to do, please wait for a support member

[robust sandal]

لا يوجد شيء للقيام به، يرجى الانتظار لعضو الدعم

English (en) → Arabic (ar)

[fresh temple]

can You Come Anydesk And Make This Ticket Pablo

[shut bolt]

/ar No, as I already said, please wait

[robust sandal]

لا، كما قلت سابقا، رجاء انتظر

English (en) → Arabic (ar)

[fresh temple]

ok

[steel fiber]

When i invite the bot and manage servers, it says:
Servers - (server not showing up? try relogging) It looks like Ticket Tool isn't online or in any servers you have permission to access,Invite Ticket Toolor check it'sstatus

[shut bolt]

Hello there

Please try out this

[jade topaz]

what do i do if server isnt showing

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[jade topaz]

Ok

[shut bolt]

@steel fiber this also works for your case :)

[steel fiber]

ok, thx

[iron night]

Gave 1 Rep to Yareaj_ (current: #13 - 72)

[shut bolt]

Sure

[toxic flume]

Hey. I need some help

[shut bolt]

How can we help?

[toxic flume]

Um when I click manager servers it only shows A couple of them is that normal?

[shut bolt]

Please check out this

[toxic flume]

I dont know if u can help with that

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[toxic flume]

ok thanks

[shut bolt]

This should help you to see the server you are looking for

[shut bolt]

Sure

[steel fiber]

thanks @shut bolt

[iron night]

@steel fiber :: You can't rep Yareaj_#4383 for 57 minutes and 41 seconds. Try coming back later?

[shut bolt]

You are welcome ^^

[steel fiber]

tries to rep

[shut bolt]

Appreciate it

[steel fiber]

@shut bolt , it seems the method did not work

[shut bolt]

Oh, please run $level in your server and send us the response

[steel fiber]

User permission level with Ticket Tool @steel fiber is permission level: 6 (Guild Owner)

copy/ paste

[shut bolt]

Hmmmmm rare

[steel fiber]

it really says: User permission level with Ticket Tool
@steel fiber is permission level: 6 (Guild Owner)

[shut bolt]

By any chance did you logged in the Dashboard with another Discord account?

[steel fiber]

no

[shut bolt]

Quite rare

Try doint a relog for the last time

[steel fiber]

still the same 😦

[shut bolt]

Quite rare

@eager cargo any ideas on this?

[steel fiber]

@shut bolt could it be a bug?

[shut bolt]

I'm not a 100% sure

@mystic hound any clues or what could cause this?

Already reloged more than once, loged with its account and has level 6 perms

[mystic hound]

@steel fiber could you try on a different device? if you don't have one available a different browser will suffice

[steel fiber]

i will try on diffrient browser

YES!

it worked!

Thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #3 - 196)

[mystic hound]

its should work on your original browser after a while, probably something to do with syncing, for now you can use it on the browser that worked

[native holly]

Not working bot

[humble sequoia]

-- moved to ticket --

[swift blade]

link

i need link

[shut bolt]

To invite the bot?

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[shut bolt]

Or to what exactly?

[native holly]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[native holly]

$ mammber

[jade topaz]

A question how is it to rename the ticket with the name of the one who claimed it?

[copper owl]

{author.name}

use that variable in the Claim Name

[finite dove]

How to set @pseudo glen to make a thread

[copper owl]

there is no features regarding threads as of currently

[finite dove]

Okay

[livid girder]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

https://docs.tickettool.xyz/en/general/setup

[unique junco]

@livid girder please try these commands in your own server instead of this one

This is for support, not random bot commands

[jade topaz]

thanks

[iron night]

Gave 1 Rep to Neptune (current: #1 - 224)

[jade topaz]

Do you know how to set a timer so that tickets are closed from time to time? It can?

[shut bolt]

It's not longer available due to the bot reaching Discord limits, apologies

[unique junco]

[shut bolt]

[jade topaz]

Hi

[shut bolt]

Hello there

[jade topaz]

I need help with the ticket tool. When someone join the server. How do I get it so that when someone joins the server they can’t access any other channel except the ticket tool channel.

[shut bolt]

There are some options to do so, you should make the other channels hidden for everyone except the Ticket one, or you could make an auto role with another to be assigned to new users and deny access to the rest of channels excluding the ticket tool one, and then give them a verified role, or something like that

[jade topaz]

Ok. I will try it. Thank you.

[shut bolt]

Sure

[jade topaz]

Pablo. Do I have to manually turn off view channel for everyone instead of the ticket channel?

Like for every single channel that’s not ticket tool.

[shut bolt]

Well, I actually recommend you to implement the second option, create a role that has the View Channel perms by default deactivated and only give that perm in the Ticket channel, it's easier to do so

[jade topaz]

How do I implement that? Do I create a role for @ everyone?

[shut bolt]

Well, you could look for other bots that help with that, its something ticket tool doesn't do by itself, apologies

[sinful hamlet]

Well, you could look for other bots that help with that, its something ticket tool doesn't do by itself, apologies

[coarse olive]

was setting up ticket tool for the first time and deleted a channel without closing the associated ticket. how can i get that ticket closed/deleted now?

oh wait, nvm, looks like it closed itself somehow

[jade topaz]

I have another question. Before people create a ticket they have to click on the mail emoji. How do I get it so that people can’t interact with other people before getting approved by ticket tool

Like I closed off all channels except the mail emoji entry channel.

@shut bolt

[shut bolt]

What do you mean by "before getting approved by ticket tool "? Like before making a ticket?

[jade topaz]

It’s hard to describe through text it’s best to show you. But I will try my best.

So basically when you first join the server the only channels you see are the ticket tool channel to click on the emoji to create a ticket. People in that channel can talk to each other. How do I create it separately for each person that enters. That’s what I mean by that.

@shut bolt

[shut bolt]

Please don't ping staff members

[jade topaz]

Oh. Sorry

[unique junco]

@jade topaz stop pinging him after every message

[shut bolt]

ohhhhh, so in the channel the panel the bot sent, people can talk right?

[jade topaz]

Yes. And they can interact with other people. Because they get the same channel for the mail emoji.

As everyone else.

[shut bolt]

Oh right right

Go into that channel's settings and the Send Messages perm mark is as

[jade topaz]

So I go into channel settings. And make it X on send messages for @ everyone?? I tried that I believe.

[shut bolt]

Yeah, and if any role has the perm in leave it in

[jade topaz]

Ok. I will try.

It’s already like that I believe. I will come back to you if the problem is still there. Thank you.

[shut bolt]

Sure

[surreal hedge]

how do i ping roles

I forgot

[half kernel]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[surreal hedge]

Thank you!

[half kernel]

Yep any time

[surreal hedge]

thanks @half kernel

[iron night]

Gave 1 Rep to Jayson G | UBP (current: #47 - 2)

[delicate vault]

Hi so we activated premium in one of our servers and now we want to transfer that premium into another can we do tat

[humble sequoia]

-- moved to ticket --

[jade topaz]

why does my ticket keep leaving my server after i create a damn ticket bro

[copper owl]

A ticket is a channel, it simply cannot just leave a server

[digital quiver]

Hi first of all thank you for creating such useful bot. I wanna ask is there a way I can see overall data of # of tik created and # of tik closed?

[copper owl]

you can create a logging channel and check like that

but as of currently, there is no feature to exactly know the amounts of tickets opened and closed.

[digital quiver]

I see. Thank you for prompt response.

[jade topaz]

bro i open a ticket the ticket just dissaperes and have to inivte it again

Like hello???

@copper owl

[atomic barn]

Someone will answer you in time, pinging a support team is no no, rule 4.5

You must have done something in configuration to make it so tickets created dissapear

About the bot going away I'm not sure

[jade topaz]

Sorry I didn’t know

[atomic barn]

All good

[forest goblet]

I would assume that another bot banned Ticket Tool because it created the ticket channel. Please check the settings of your bots.

[hollow light]

How do I add more buttons to the Support Embed?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[copper owl]

this is one of 2 ways you can do it

[round swift]

will a gif run if attached to an embed (thru Image URL)?
haven't tested before, sorry for newbie question

[rose flame]

yes

if you click or hold on the gif

[digital quiver]

is there ways to set auto close of tickets

[copper owl]

after X amount of time? No

[digital quiver]

okay

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[lament shuttle]

Hey ugh how customize ticket tool panel message thingy?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[copper owl]

That's how you edit it

once you're done editing, resend the panel to update it

[lament shuttle]

Nice thanks

[mellow hamlet]

Guys

Why ticket didn’t work with me

See it’s says > System Failure: @pseudo glen Missing permission VIEW_CHANNEL

[mellow hamlet]

ولد

[craggy geyser]

It is telling you. It need the view channel permission

[mellow hamlet]

I saw the channel permission

[craggy geyser]

Check both the permission in the category and of the bot itself

[mellow hamlet]

And I edited the channel permissions

[mellow hamlet]

Yeah it’s allowed in very thing

Every*

[craggy geyser]

Run $debug in a channel where you are getting the error (if you are getting the error making a ticket, make a new channel where tickets are set to create and run it there). Then send the link here

[mellow hamlet]

Wait wait wait

Pls don’t scam

I’ll let you be administrator to fix it!

But pls don’t scam

Pls

[fallow ingot]

he won’t

but

he might decline the offer.

[mellow hamlet]

I worked so hard in that server

[craggy geyser]

We don't fix your issues. We tell you how to fix it yourself

[fallow ingot]

^

[craggy geyser]

Just do $debug

[mellow hamlet]

Ok

Where?

In ticket room?

[craggy geyser]

Yes

[mellow hamlet]

Ok

Ty lemme try

It didn’t work to me 🥲

[craggy geyser]

If nothing happened then it is either a permission issue or the wrong bot enabled

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[craggy geyser]

Double check on the dashboard that the bot in that drop down in the image is the one you are using

[mellow hamlet]

I check but. Nothing wrong

Are you helper?

[craggy geyser]

Have you changed the prefix? If so use that with the debug instead

[mellow hamlet]

I’ll let you be administrator

Em me

D

[visual hollow]

Is there a way i can have two buttons on a single panel?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[idle terrace]

( avg.ev1lx , id 1129432509 , FFCEU256 i want red angelic cus i dont register cus i hadddd a lot of work i want it for video )

for special mission

[shut bolt]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[jade topaz]

hi, I was here yesterday but I see that one person in another server created multiple buttons for one message, how can I do that?

[shut bolt]

Hello there

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[shut bolt]

Here you have both of the ways available for doing that

[jade topaz]

okay, thank you soooo much this saves me so much time

[shut bolt]

Sure :)

[jade topaz]

oh, so I create them like normal then head to the one I would like to multi, then I select it?

[shut bolt]

Yeap, you head to one of them, select the others in the attached panels, and then you send the panel of the one you selected

[jade topaz]

ok

[shut bolt]

Remember you must have premium to use this feature

[jade topaz]

yep, I do somehow I just clicked invite prem and got it

[shut bolt]

Great

[jade topaz]

not letting me post it

[shut bolt]

Any error being displayed?

[jade topaz]

it says "Failed to send, run $debug"

I ran it, no response

[shut bolt]

The bot probably doesn't has permission to send messages in that channel, as you invited the premium bot make sure you selected it in Server Configs

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

did that

[shut bolt]

Then check the permissions of the bot in that channel, it's missing some

[jade topaz]

has admin

I get this error

btw, Is prem free?

[shut bolt]

Do you have premium in the server? Not the bot but the sub

[shut bolt]

Nope

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[jade topaz]

oh, I have the bot, but not the sub

[shut bolt]

That's the reason, you can enable the free trial but after it's done the premium settings won't work longer

[jade topaz]

ok, so I have to use normal?

[shut bolt]

You have that option, but with the free version you can't do the multipanels

[jade topaz]

ahh, that sucks, ok

[shut bolt]

You could use the free trial and if you like it then buy the subscription

[jade topaz]

i'll find something out, but anyway ty

[shut bolt]

Sure

[jade topaz]

yo

so i just add ticket tool to my server

but it didnt pop out

on the ticket server

[shut bolt]

Hey there

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[shut bolt]

Try this

[jade topaz]

k

workk

thx

[arctic trellis]

Hi, question: I see users can recieve the transcript automatically in a DM... but if the user has DMs off? there is any "workaround"?

[jade topaz]

no, if the users DMs are off, ticket tool will not Dm the user.

[arctic trellis]

brutal but fair answer 😄

[tender tiger]

Good morning ! Is there a channel to know when the bot is online and offline ?

[scenic plinth]

#📣│bot-news

[shut bolt]

Sure

[jade topaz]

Does Anyone Know How To Stop General Members From Closing Tickets?

[shut bolt]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[shut bolt]

Go into the settings of the close button and make it support team only

[jade topaz]

cheers

[half kernel]

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[half kernel]

@jade topaz

[arctic trellis]

Hey sorry, how to add custom emotes to the panel description?

React to partysa:877563909660377178 to open a listing request! give the same text and no emote

[copper owl]

you need to add the <>

so

<partysa:877563909660377178>

[arctic trellis]

lovely, thanks

[copper owl]

the emote also has to be in the server you're trying to add it in, to make your life much easier

[arctic trellis]

mmm nope

emote is in the server

[copper owl]

i think you just wrote the thing wrong

can you use the following command

$id

[humble sequoia]

<:TicketTool:557318988783419453>

[copper owl]

use the emote after $id and copy exactly what it says

i think the thing you're missing is an extra : at the beginning after the <

[arctic trellis]

cool thanks yea a: was missing

[iron night]

Gave 1 Rep to Neptune (current: #1 - 225)

[copper owl]

no problem

[arctic trellis]

one alst thing

[copper owl]

whats up

[arctic trellis]

I want to ahve a specific user tagged, I tried both with {} and without on the message text

any specific format?

not a role, a user

[copper owl]

<@ID>

[arctic trellis]

id

[copper owl]

in the message text

[arctic trellis]

ok thanks again

[copper owl]

the ID being the person's ID

[mystic hound]

@jade topaz unfortunately no

[jade topaz]

ok

[mellow hamlet]

❤️

[shut bolt]

That is not the ID, so it won't actually ping

[mellow hamlet]

#ping

[humble sequoia]

Pong! Latency is 238ms. API Latency is 77ms [-]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[uneven wyvern]

نايس

[shut bolt]

You can use the commands in your own server, please refrain from using them here as this is for support, not commands

[robust sandal]

♔ R⃯⃯T⃯⃯ ⃯ ! RAETx ❀ ☬

Nice

Arabic (ar) → English (en)

[uneven wyvern]

;-;

٠

٥

[robust sandal]

@jade topaz Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[uneven wyvern]

This is number 5 but it is Arabic like this

凸^-^凸

[robust sandal]

Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[uneven wyvern]

This is 0

[severe path]

[uneven wyvern]

;-;

[scenic plinth]

@hardy arrow

Hola, intente ver los documentos enviados a continuación. Si ha recibido soporte, ignore este mensaje.

https://docs.tickettool.xyz/en/general/setup

(Message in review channel, reply)

@tidal pivot

Si necesitas soporte en español, haz un ticket en español, son mucho más rápidos.

(Message in review channel, reply)

[robust sandal]

iKlxs

@tidal pivot

If you need support in Spanish, make a ticket in Spanish, they are much faster.

(Message in review channel, reply)

Spanish (es) → English (en)

[tidal pivot]

si ya no necesito ayuda me tengo k salir del servidor?

[robust sandal]

╲⎝⧹ ͠⎝⎝   ¶ȺЂʘ  ͠⎠⎠⧸⎠╱

if I no longer need help I have k leave the server?

Spanish (es) → English (en)

[tidal pivot]

gracias

[scenic plinth]

Think you meant de nada

[robust sandal]

@jade topaz Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[scenic plinth]

De nada -> You're welcome

Ah I see

[proven void]

a little over here please

user seeing this message

oddly, it would seem like he should be able to click the button

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[proven void]

He claims that his mobile version is updated

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[proven void]

meh, not that

the bot message I mean

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[proven void]

Permissions... could be

in the channel with the panel?

well, I'm an admin but level (4) guild admin

I'm in the dashboard, panel config permissions

I'm sorry... perm level for what?

For some random person to be able to click the button?

read, send (if I understand your question correctly)

User Opened right?

This seems to be user specific honestly, I've got an alt and that account can create a ticket without any issue

[half kernel]

What im getting is the user cant open a ticket?

[proven void]

Correct @half kernel

But other users in that same role can.

[half kernel]

Hmm

[proven void]

As well as myself in an alt with the same role

[half kernel]

Dose he have a blacklisted role you set in the dashboard?

[proven void]

negative.

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[jade topaz]

hello, I was wondering are there any ticket sales going on for the premium?

[half kernel]

Ok.

[jade topaz]

ah

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[half kernel]

Is he on the most recent version of discord?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[proven void]

That's what I asked as well ... he claims yes but I suspect he's going off script

[half kernel]

Yeah. That is the only thing i can think of. Tell him to uninstall discord then re install. Sometimes it can be that there app store isnt showing there is an update

Then let me know how that goses

[proven void]

hmm... Ok, I was wrong. My alt wasn't setup on the same role combo. My apologies.

So it's a role permission issue.

[half kernel]

I see

[proven void]

hmm...

[half kernel]

Here open up a ticket so you can send me a invite and i can see if i see something wrong. #🎫│make-a-ticket

[proven void]

Thanks for your help @half kernel

[iron night]

Gave 1 Rep to Jayson G | UBP (current: #41 - 3)

[half kernel]

Any time

[proven void]

I saw you popped into main chat. If you're not talking about TSLA or some other moving stock, you'll probably not get a response from other members. 😄

It's not that they are unfriendly.

[broken cargo]

Ok I need help

[shut bolt]

How can we help

[broken cargo]

I want to know how to make a panel

[shut bolt]

Sure, check this

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[shut bolt]

There you will learn how to set up the bot by creating and sending a panel

[broken cargo]

Thank you for your help! @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #12 - 74)

[shut bolt]

You are welcome!

[compact agate]

well

[remote peak]

Is there a way to log the ticket transcript in the channel the ticket is made in?

[ember orbit]

أنا اعتقد ذلك

[remote peak]

English please

[ember orbit]

I think so

[copper owl]

can you elaborate?

[remote peak]

Sure! When I press the transcript button I want it to send a link in two places.

1. The channel in which the ticket is (so ticket-10012)
2. The logs channel

[copper owl]

alright enough of that

anyway

[remote peak]

Can this guy stop talking arabic?

[copper owl]

what? talking arabic is allowed

there's no rule against that

[remote peak]

except i speak english lol

[copper owl]

Not possible. It will only go to one place if you're using the button

[remote peak]

and that one place is only logs channel

cant be the channel which the ticket is opened

[copper owl]

Can I ask why you want it to send inside the ticket?

[ember orbit]

آسف يا نبتون أنا غاضب فقط لأنني لا أملك لغة إنجليزية جيدة أيضًا

[remote peak]

so the users will be able to get the logs

[copper owl]

it's kinda redundant to send it in the ticket aswell as the logs channel

[copper owl]

Why not just use the DM transcript feature?

[remote peak]

premium

[copper owl]

also, at that point, the user wont be able to get the transcript

[remote peak]

The server admin doesnt wanna pay for it 😦

[copper owl]

because the ticket would be closed

you could use $transcript in the ticket before closing

[remote peak]

unless on close they have perms

[copper owl]

Fair point

[copper owl]

this is the only thing you can do here

[remote peak]

hrmm okay

How can I see what panel is being triggered by a button

[copper owl]

You can use the {panel.name} in the ticket message

that's the most effective way essentially

[remote peak]

kk

It seems my close message isnt changing

[copper owl]

Which close message exactly?

[remote peak]

on ticket close

[copper owl]

close ask?

[remote peak]

Let me throw open a ticket for this

[compact agate]

Stop

[copper owl]

dw they're gone

[compact agate]

Ok

[compact agate]

was that even real Arabic?

[copper owl]

I suspect he was using a translator

it was arabic, it did translate to something I wont mention

[compact agate]

Why?

[copper owl]

trolls ¯_(ツ)_/¯

[compact agate]

Ohh

Woah

I saw what it said

[copper owl]

yeah, let's not talk about it lol

[plain surge]

If I press on save transcript, and later on some messages in the closed ticket channel get deleted, does that effect the previously saved transcript?

[shut bolt]

Nope

You should save another transcript

Cause the new messages aren't on the first transcript

[plain surge]

Not new messages, but deleted

So a message in the first transcript got deleted

Will the first transcript get affected?

[shut bolt]

Nope, if you already save it the contents of it wont be affected by deleted messages after the save

[plain surge]

Ah alright thanks

Is there a limit for how long a saved transcript is saved for?

[shut bolt]

The transcript will be saved as long as you keep the message where the bot sent it, if you delete it, 30 days after it has been delete it won't available as those files are directly hosted on Discord servers

[plain surge]

Thanks again

[shut bolt]

You are welcome

[jade topaz]

Hello, so, when a person makes a ticket, it is sent to the top of the server and not to the admin chat. How do I fix that?

Sure

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[half kernel]

sorry i didn't see lol

[scarlet goblet]

oof i deleted my claims

on my group

[brazen current]

What's the command to send someone a transcript to their dms?

[copper owl]

I dont think that exists anymore. One moment I'll check for ya

Yeah I don't think that exists. To be able to send the transcript to DMs, you'll need premium

It's an option under Logging Options

[brazen current]

I have premium

But the thing is, what's the command for it?

I'm only shown the option to send a transcript to the person that made the ticket

[copper owl]

There is no command for it. It's something you do VIA buttons if im not mistaken

[brazen current]

Is it possible to send it to other people that are in the ticket as well

[copper owl]

Could you elaborate?

Who would you like the transcript to be sent to?

alongside the user who opened the ticket

[brazen current]

So, let's say, Person a made a ticket right?

[copper owl]

Mhm

[brazen current]

And the admin ends up adding person b using the $add

[copper owl]

alright

[brazen current]

When the ticket gets deleted, it only sends a transcript to Person A

Is it possible to send it to Person B as well?

The $transcript command can send the transcript to a channel, but would it be possible for Person B to get it in their dm's?

[copper owl]

that's not how the transcript command works, it would only work if you input the channel mention in the parameter

And if im not mistaken, the transcript DM feature would only send it to the transcript user

[wicked musk]

How do you cancel your account?

[copper owl]

Can you elaborate?

Cancel what account exactly?

[wicked musk]

My subscription

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[copper owl]

second link

you should be able to manage your subscriptions and cancel your sub either immediately, or on next month's purchase

[wicked musk]

Is ticket tool not working

[half kernel]

How is it not working?

[wicked musk]

I've put in the correct email address, but it saying it's not registered

[half kernel]

Ok, got to #🎫│make-a-ticket, and select billing ticket. Then the billing team can help you there

[atomic mortar]

yo

how do i make ticket tool ping a specific role when someone makes a ticket

like ping the role in the ticket message

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

@atomic mortar This might help you out

[steady zenith]

how do i get ticket bot to mention a certain role when a ticket is created

[copper owl]

the timing is uncanny lmao

[steady zenith]

o haha

thanks

[copper owl]

no problem

[plain surge]

Perhaps they can send the transcript normally to person a, then have person b claim the ticket and then send the transcript again?

[copper owl]

that's not possible

once a user creates a ticket, that ticket is tied to them and only them

Changing the ticket owner is not a feature as of currently, and I'm not sure if it will be

[plain surge]

What does claim ticket command do then?

[copper owl]

Claiming is for staff, not members

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[plain surge]

Ah, this is considering the support team doesn't have permissions to manage channels etc

Alright, thanks
And sorry for the mention 😅

[copper owl]

No worries, I dont mind pings as long as they're not spammy and frequent

[spark tusk]

What does this mean? Does this have to do with the dashboard setup?

[copper owl]

it means you either invited the premium bot without having a premium subscription, or you invited the premium bot and forgot to redeem your subscription

Did you buy a ticket tool premium subscription?

[spark tusk]

@copper owl I don't own the server nor manage their ticket system.

[copper owl]

Then whatever solution I give you won't help

Someone from their team will have to contact us

I would suggest DMing/Pinging a staff member and letting them know about this

[west prawn]

Heyo, we might've missed it in the settings/dashboard, but we're a server where nsfw can occur, and as such we would like the ticket channels to be nsfw so people don't get blocked from that. It looks like we couldn't specifically find a toggle for this, is there any way to accomplish this or do we have to edit the ticket channels after creation?

edit: i found an answer from 5 months ago that it isn't currently possible, so in that case just wondering if it's still the case

[scenic plinth]

No, Ticket Tool cannot toggle nsfw channel options for newly created channels through any configuration.

[west prawn]

Appreciate the quick response, is that feature at all considered or something that can possibly be requested?

[scenic plinth]

I don't believe so. Ticket Tool was configured to make it easier to contact moderators within a discord server, never was intended for nsfw modules.

[west prawn]

it's kinda hard to contact us when half the reports have some kind of nsfw pictures in them and need to be handled through dms or edit the channel (which our lower staff doesnt directly have access to), I'm not sure what you mean with nsfw modules we'd just like an option to auto-mark the channel nsfw, but if it's not doable that's a bummer but I understand there's other priorities, thanks!

[half kernel]

My recommendation is to make a nsfw ticket and only have staff you know 18+ or can handle it see it

[west prawn]

All our staff are 18+, we're an 18+ geared server. My question is to add a feature to make ticket-channels automatically nsfw?
edit: thats not really a question, sorry

[half kernel]

Yea sadly you cant

[leaden dune]

Hello

[copper owl]

helo

[leaden dune]

how do you program the bot?

[scenic plinth]

Through a programmer.

[leaden dune]

it was ok but to put the bot @pseudo glen to work on the server

[scenic plinth]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[leaden dune]

???

[scenic plinth]

You said to "put on the server"?

[sharp trout]

Hi 🙂

[scenic plinth]

You would need to invite it, if you're trying to get help for your own bot I can't help you. Searcha YouTube video maybe..

[scenic plinth]

Hello 👋

[sharp trout]

[leaden dune]

nop how do i set the ticket to fonsionar

[scenic plinth]

I don't know what the term "nop how do i set the ticket to fonsionar" means

Elab plz

[leaden dune]

Yes

[scenic plinth]

Yes what? You know what that means?

[leaden dune]

???

I'm lost

[scenic plinth]

You replied yes when I said I didn't know what it meant, I need a better explanation of what you mean

[leaden dune]

how do i put the bot to give a ticket

[leaden dune]

???

[scenic plinth]

Set the bot up

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[leaden dune]

how and i've read it

???

[scenic plinth]

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[scenic plinth]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[desert summit]

Configs do painel

[valid crystal]

احتاج مساعدة

[robust sandal]

Moktab OFF

I need help.

Arabic (ar) → English (en)

[scenic plinth]

/ar What do you need help with?

[robust sandal]

ما الذي تحتاج إلى مساعدة به؟

English (en) → Arabic (ar)

[valid crystal]

كيف اضيف البوت لسيرفري ؟

[robust sandal]

Moktab OFF

How do I add the bot to Serfrey?

Arabic (ar) → English (en)

[valid crystal]

/en كيف اضيف البوت لسيرفري ؟

[robust sandal]

How do I add the bot to Serfrey?

Arabic (ar) → English (en)

[scenic plinth]

/ar You can add it by clicking the top text below

[robust sandal]

يمكنك إضافتها بالنقر فوق النص العلوي أدناه

English (en) → Arabic (ar)

[scenic plinth]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[scenic plinth]

/ar Sorry 3rd

[robust sandal]

آسف الثالث

English (en) → Arabic (ar)

[valid crystal]

شكرا

[robust sandal]

Moktab OFF

Thank you

Arabic (ar) → English (en)

[robust sandal]

@valid crystal Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[steady zenith]

woh

[robust sandal]

fuaxk

from where

German (de) → English (en)

[robust sandal]

@valid crystal Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[steady zenith]

اي ديوينه هست

[robust sandal]

fuaxk

It's crazy.

Persian (fa) → English (en)

[scenic plinth]

Um, what.

[steady zenith]

noothing just playin

[wise heart]

Hello, I have a problem
https://tickettool.xyz/manage-servers
I can't find my server that I put. Possible to help me?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

@wise heart try this

[wise heart]

I do not find

@copper owl

[copper owl]

did not find what

[wise heart]

My server that I put the bot

[copper owl]

then relog

[wise heart]

I disconnect and I reconnect

Ah thank you

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 227)

[copper owl]

No problem

[valid crystal]

How do I change my name in pubg mobile ?

[copper owl]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[copper owl]

Youtube and Google are your friend right now

[rich axle]

Guys, I already searched the internet, I tried to do it myself but I couldn't...
I wanted to make a ticket with multiple buttons, does anyone know how to do this?

like this #🎫│make-a-ticket

[shut bolt]

Hello there!

This feature is named multipanels, makes part of the premium bot and you can do it following this

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[shut bolt]

[rich axle]

Thank you my friend, I will try

[shut bolt]

Sure!

[rich axle]

Very easy, as I didn't find this option

I'm Brazilian, and my English is terrible, that must be it. Thanks again