🆘│community-support

[jade topaz]

thx that was so stupid to do .... x)

[rose flame]

@jade topaz reload the site or wait. if didint work logout in site then login again

[fathom steppe]

hello

[craggy geyser]

How can we help?

[fathom steppe]

how can i disable member that opens a ticket from closing it?

@craggy geyser

[craggy geyser]

You can change the button options to support team only at the location of the following information. And in command configs you can also set the command to support team only

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[fathom steppe]

thx @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #4 - 180)

[fathom steppe]

how can i edit the massege apearing after opning a ticket?@craggy geyser

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[craggy geyser]

Please don't keep pinging me. It is against rules to ping support members. You will be helped without it (as shown by the fact that it was Ymaster who gave the solution for you)

[fathom steppe]

ok iam sorry

[desert summit]

There ^^ you go

[desert summit]

…

[rose flame]

im not support but mention me if you want i will awnser

[versed elm]

Guys how do I make it so that whenever a new ticket is opened a certain role gets pinged?

[versed elm]

You can answer this ig^

[rose flame]

which?

[versed elm]

.

[rose flame]

aha

go in ticket message

then put {@Role Name}

[versed elm]

I did

It just doesn't send anything

[rose flame]

be sure to put {}

[versed elm]

Kk

[rose flame]

did it work?

[versed elm]

Yo where is ticket message?

It was there yesterday

[rose flame]

lol

[versed elm]

Nvm found it

[rose flame]

wait

[versed elm]

Worked

[rose flame]

worked?

its in Ticket Options

[rose flame]

ok your welcome

[versed elm]

Yeah

Thank you

[rose flame]

pls type thanks @myuser

i wanna see will it give me rep

[rose flame]

you welcome

[versed elm]

Thank you @myuser

[rose flame]

no

XD

[versed elm]

Send the users id

Phone doesn't allow to ping 99% of the users in a server

[jade topaz]

He wants you to reply to his msg and say thank you simply 😂

[versed elm]

Confusion

[rose flame]

do Thanks @rose flame

[iron night]

@rose flame :: You can't give rep to yourself, silly.

[jade topaz]

Thanks 😂

[iron night]

Gave 1 Rep to !๖ۣۜPαяѕα (current: #61 - 1)

[versed elm]

Thanks @rose flame

[iron night]

Gave 1 Rep to !๖ۣۜPαяѕα (current: #47 - 2)

[rose flame]

thanksalot

both

[bright abyss]

@radiant moss i need help

[rose flame]

what you need

say. i will help

@bright abyss

[bright abyss]

howcan i knowthe prefix

[radiant moss]

Do @pseudo glen debug

[rose flame]

prefix is $

use $help

[severe path]

HAHAHA

[rose flame]

😐

[desert summit]

$help Prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[rose flame]

@bright abyss prefix is $. You Can Change In Panel

[bright abyss]

ok

[jade topaz]

What permissions does the bot need?

[rose flame]

give administartor

administrator*

for all permissions

@regal geode

[desert summit]

You don’t have to give him administratorpermission but it makes it sometimes easier

[wheat torrent]

hello

how to choose the catrogy for the ticket when someone open a ticket ?

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[wet ferry]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[wet ferry]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[desert summit]

Hey how can we help you?

[wet ferry]

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[desert summit]

It’s a own category in your Panel Config: One of the last Categories

[wet ferry]

Ty

[unique junco]

https://tt.bot

[half kernel]

?

[desert summit]

??

[unique junco]

ok blocked

[severe path]

[jade topaz]

why the pfp changed ?

[copper owl]

halloween

[jade topaz]

Oh ok

[jade topaz]

but the php of the bot is in pixels

[copper owl]

what

is it blurry for you?

[jade topaz]

Yes

[copper owl]

that's a discord bug, i see the pfps for both bots fine

[jade topaz]

oh ok

[versed elm]

Can I make it so that my ticket gives a role whenever it is opened?

[scenic plinth]

No sorry

[versed elm]

Ah ok

Any way to do it tho?

Like using mee6?

Also

My msg isn't fitting inside the embed

What do I do?

If you wish to continue with your application to ACЄ, follow the step process below.

1.) Post a screenshot of your MP and BR stats in the ticket channel that you opened

2.) Type @recruiter in the ticket that you opened after taking a ticket from #┏apply-to-ace . (This will alert our Recruitment team of your posts.)

3.) Answer following questions and copy and paste it in the ticket channel when you take your ticket

Ingame name:
How old are you:
How many clan war points do you get per week/how often do you play:
What region are you from:
Do you use mic in-game:
Do you speak any English:
Global or Garena

[shut bolt]

Do you have the free bot?

[versed elm]

This is the msg

[versed elm]

Yeah

[shut bolt]

You have a character limit

Probably that

[versed elm]

Can I get around it somehow?

Like send a msg seperately?

[shut bolt]

Wait a sec

[shut bolt]

Does any of the message appear?

Or it simply doesn't appear nothing

[versed elm]

Half of it does

Anyways we got around it

Is there a way to have a command open a ticket?

[shut bolt]

Enbale command style tickets, it works with $new

[versed elm]

What's the exact command?

[shut bolt]

$new

[versed elm]

Uhm

Ok

[shut bolt]

Check the Command Style Tickets menu in the Panel Configs > Settings

[mystic hound]

@noble folio would you mind elaborating on your #📈│reviews, considering you've just joined the server and have never had a ticket here

[upper lion]

How do I get the premium subscriber role

[copper owl]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[copper owl]

@upper lion this is how

[brazen heart]

how do i make it ping a certian role when a ticket is opened

[severe path]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[severe path]

@zinc oracle

[zinc oracle]

@severe path

[rose flame]

ask me questions if you want i will awnser

[jade topaz]

pomoezcie

[scenic plinth]

Can't exactly help you if you don't tell us anything.

[jade topaz]

Tutaj nie rozmawia się po polsku

[safe ibex]

How do you mention your staff using the tickets so when a ticket is open your staff gets notified

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[scenic plinth]

Alternatively, you can use <@roledid>

Not sure how to find your role ID? Use $id @rolementionhere

[safe ibex]

Ty

[scenic plinth]

Np

[safe ibex]

Thanks @scenic plinth

[iron night]

Gave 1 Rep to Lixツ (current: #5 - 159)

[jade topaz]

Help?

I’m super confused never had this happen

[humble sequoia]

Reactions Update

Since a while we don't support reactions anymore and switched to buttons.

To enable buttons you have to resend the panel message.

[copper owl]

it's because it's a new change, we dont support reactions anymore

[distant socket]

Hello, ive went on the website and logged into my discord and followed the steps.
I went onto the dashboard and nothing has happend and saying i dont have any servers with the bot in which i do. Im just confused?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

try this

[distant socket]

Ah yes, thank you

[vestal owl]

Did my application get denied?

Actually i had 48 hours to reply and it hasn't been 48 hours so

[shut bolt]

Did you send the application after respondig?

[vestal owl]

Yup

I got to the second part

[shut bolt]

Then you must wait if you get accepted

[vestal owl]

Ik

[jaunty glen]

Link

This server link works.

[shut bolt]

What do you mean exactly?

[jaunty glen]

I want the server's server support technical supportable capable of association with what the anasty powers

[shut bolt]

I don't get what you want, sorry

[jaunty glen]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[shut bolt]

@tiny wave

How can we help you?

[tiny wave]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[tiny wave]

$help comands

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[shut bolt]

You can run this commands on your server, is there anything punctual I might help with?

[magic moon]

Can somebody help me with something real quick

It's with something in the dashboard

My helpers like my other version of my moderators can I view my support tickets I've done many tests

Where do I go in the dashboard to fix it

To have a certain role to view the tickets

[shut bolt]

Hello there

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[magic moon]

O I'm dum

[shut bolt]

This is how you can enable a role to see them

[shut bolt]

No worries

[magic moon]

Thank you so much

[iron night]

Gave 1 Rep to Yareaj_ (current: #16 - 53)

[shut bolt]

Sure!

[magic moon]

@shut bolt it's not working?

I have two accounts open I reseted my other account twice and it does not let me view

Never mind I fixed it

[shut bolt]

Ou

[shut bolt]

Interesting, what was it?

[magic moon]

It was a bug in the dashboard I didn't save it

[shut bolt]

Oh okey okey

Glad you find out

Sorry for the delay

[magic moon]

Thank you

[leaden cloud]

Does ticket bot have a feature to automatically delete tickets after a period of time?

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[copper owl]

as of currently, it does not

[errant trout]

Oo

[leaden cloud]

My discord channel has a lot of people creating tickets, and it's overflowing, it's really annoying 500+ text channel

😂

[copper owl]

Then assign more mods or support members

or maybe have tickets be accessible at a certain role or level

[split epoch]

fuck youuu

ASSSSSSSSSSSSSS

@tinny

@radiant moss

@radiant moss

@radiant moss

@radiant moss \

[prime bridge]

!! Lexia !! has been silenced for 10m
Reason: Similiar-Messages Spam

!! Lexia !!#2704 | 847396544026116116

Timi has been silenced for 10m
Reason: Posting Discord Server Invites

Timi#9537 | 892960151689105418

[mystic hound]

how nice

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: spam / ad
Moderator: @mystic hound

[severe path]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[severe path]

Yes

[copper owl]

Basically yeah

you'll have to create a panel and send it to a channel

#573205317870157855 shows the basic setup, everything else, you can customize to your liking (if you have access to it)

Good idea

testing bots before fully adding them to a server is always a good move

[stiff hawk]

On ticket_create -> add role to user, is that possible?
Use case: @role so I can broadcast a msg to all people who need support (for example to solve a general issue)

[humble sequoia]

-- moved to ticket --

[vestal owl]

did my application get denied

[craggy geyser]

I can't tell you (because I don't know. I have nothing to do with applications) but the people who do know won't tell you. It says on the application that you won't be contacted if you are denied. If you applied a while ago and heard nothing you probably were denied

[vestal owl]

OH weeks thanks

[vestal owl]

thanks

[iron night]

Gave 1 Rep to Light (current: #3 - 189)

[spring thistle]

how i can change it

hello?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[craggy geyser]

Follow this

[spring thistle]

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #4 - 182)

[craggy geyser]

No worries

[timid juniper]

when someone opens up a ticket on my server, theyre not able to view the message history of the ticket, why might this be? I've triple checked perms

can't figure it out

also how do i get premium sub role?

[desert summit]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[craggy geyser]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[craggy geyser]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[desert summit]

or look at your category perms

[timid juniper]

category perms are perfect

everyone can read history

[desert summit]

x

[ember depot]

I neet help

[copper owl]

how can we help

[unique junco]

Help me with my school work pls

[shut bolt]

lol, what is it?

[unique junco]

I don’t know

[shut bolt]

But

F

[half kernel]

hello

is there a way for the tags to respond only to people with a certain role?

[shut bolt]

You can make it Admin exclusive by checking the Admin Only box in the tag Settings

[half kernel]

but they need the admin perm?

[ember depot]

I wil admin Nou

No

[shut bolt]

Nop, a Dashboard Role

[ember depot]

XD

[half kernel]

so any dashboard role can use it if i do the admin only?

[shut bolt]

Right

[half kernel]

cool

Thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #16 - 54)

[shut bolt]

You are welcome :)

[half kernel]

one more thing

If i add them to the dashboard role how much can they edit of pannels and what not?

[shut bolt]

They can edit everything from the Dashboard, except generating a backup key

[half kernel]

hmm, is there any other way to make tags to certain people and not add them to dashboard role?

[shut bolt]

As far as I know, no, but I will like to confirm,@copper owl is it there a way?

[copper owl]

what's up?

[half kernel]

If theres not is there a way to undo an action from someone. like if someone edited a pannel is there a quick undo?

[shut bolt]

Nope

[copper owl]

If you mean specifying a role to be able to use a tag, then no

you can only make it admin only for now

[half kernel]

and the admin only is the dashoard role right?

[copper owl]

There's no Allowed/Disabled Roles feature for tags just yet

[copper owl]

Im actually not too sure about this one. that's a good question

It's either Dashboard role and above, or administrative perms and above

[half kernel]

ok well let me go test it. I will be back

[copper owl]

Ill test it out too

[shut bolt]

I think they might be dashboard role and admin perm, as both have access to the dashboard

[half kernel]

ok for me it is anyone with dashboard perms

[shut bolt]

Yeap

[half kernel]

Thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 210)

[copper owl]

just tried, dashboard role or above

yeah same

In all honesty

[copper owl]

this has been suggested

whether it gets implemented or not, Im not sure. No ETA either. We don't usually get an ETA on these types of things @half kernel

[half kernel]

Ok, well thanks anyways

[copper owl]

No problem

[spring thistle]

How can I make the bot save the ticket before it is deleted?

[copper owl]

You can go under your Logging Options. There's a premium feature to autosave a transcript once you delete a ticket

If you dont have premium, once you close a ticket you can press the Transcript button to save it too

[spring thistle]

Thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 211)

[copper owl]

No problem

[alpine anvil]

is it possible to put a custom emoji on the button?

[shut bolt]

Yes

$buttons

[alpine anvil]

like not a system emoji, but a discord made emoji

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[shut bolt]

In the Select Emoji you click on the + category, and it will show the custom emojis

[alpine anvil]

oh

tysm thats what i needed

ty @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #16 - 55)

[shut bolt]

Sure :)

[alpine anvil]

search button doesn't seem to work?

it worked after a plenty of time

[mystic hound]

it takes a bit sometimes

[alpine anvil]

welp, cant really find the emoji i wanted

[rose flame]

lol

what emoji

[shut bolt]

Did you look for it by its name?

[alpine anvil]

yea

[shut bolt]

:( F

[winter shale]

How do I set the claim message so that it shows the profile picture for the person that has claimed the ticket?

[scenic plinth]

I'm not too sure this works with claim messages, but try using {ticket.user.icon}

[winter shale]

That seems to be pulling the icon for the user that opened the ticket rather than the one claiming it but it seems to be along the right line

{user_icon} did it, thanks for your help

thanks @scenic plinth

[iron night]

Gave 1 Rep to Lixツ (current: #5 - 160)

[nocturne mantle]

Okey

[unique junco]

Hi

Good night bestfriends

[shut bolt]

[regal goblet]

Hello, there isn't a way for the bot to give a role when someone opens a ticket right?😂 just asking in case I missed the option

[shut bolt]

Hello there!

[shut bolt]

Apologies, the bot doesn't count with such option

[regal goblet]

No problem, thanks for the quick response

[shut bolt]

Sure :)

[regal goblet]

Also, how can I get premium role? Don't remember if I previously had it, pretty sure I had

[shut bolt]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[shut bolt]

Send me the link and I can check it for you

Just saw it

[iron night]

Thank you!

Thank you for purchasing Ticket Tool Premium @regal goblet. You have now been given the <@&535595160189403136> role!

[shut bolt]

Thanks for being a premium user

[regal goblet]

Oh lol

Thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #16 - 56)

[shut bolt]

Sure :)

[shut bolt]

@sturdy pewter need any help?

[sturdy pewter]

How do I skip Are you human?

[shut bolt]

For adding the bot to a server?

[sturdy pewter]

yas sir

[shut bolt]

You must do the captcha obligatory to add the bot, its a Discord requirement

[sturdy pewter]

I didn't know him

[shut bolt]

Yeap, it's mandatory completing captcha to add bots

[sturdy pewter]

how do i do it

[shut bolt]

You click in the checkbox and select the images the popup tells you to

[sturdy pewter]

Fine, thank you sir

[iron night]

Gave 1 Rep to Yareaj_ (current: #15 - 57)

[shut bolt]

Sure

[jade topaz]

Are support team apps open?

[eager cargo]

For french, spanish, and arabic speaking users

[jade topaz]

Alr, will they ever be open for english?

[eager cargo]

As pretty much everyone on our team speaks English, it's rare that they will ever open but it's possible I suppose, unlikely though

[jade topaz]

Alr, thanks.

[eager cargo]

Best bet is helping out here in this channel and eventually getting proficient and so on if you're wanting to just do the English support. Slim odds though

[dense orbit]

how do i change the ticket settings to where only admins can view tickets?

[shut bolt]

Hey there

[dense orbit]

hello

[shut bolt]

Go into your Dashboard
Then go into Panel Configs
Then open the panel Settings
Expand the Permission Options menu
And finally Edit Everyone Role Opened Permissions, mark the Read Messages perm as
Save changes

This for making private tickets

Now

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

For making the role to see those tickets

[shut bolt]

[dense orbit]

Appreciate it

[shut bolt]

Sure

[oblique bloom]

can i restrict certain roles from using the bot?

like reacting to things to open tickets

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[tardy locust]

hi how to ping roles in here?

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

Like so ^^

[tardy locust]

so whole role name?

ok tyy

[copper owl]

{@Role Name}

Include capital letters too

[tardy locust]

yep, i figured it out. ty

[iron night]

Gave 1 Rep to Neptune (current: #1 - 213)

[copper owl]

anytime

[mystic hound]

@jade topaz #📈│reviews, you've never even had a ticket here, would you mind telling me what was ignored?

[lavish matrix]

hey, is there something like a ticket leaderboard of some sort?

[copper owl]

to see how many tickets your support members have done individually?

No, but it might be a planned feature.

Might is the important thing here. We're not a 100% sure

[lavish matrix]

would be really useful, especially for big servers, we’re constantly trying to see which one of our staff members do tickets and don’t, and searched about 50 ids individually is the biggest pain in the ass.

[copper owl]

what server has 50 staff members? that's insane

[lavish matrix]

😂

[copper owl]

yeah i can definitely see why a leaderboard would be beneficial for you then

we'll just have to wait and see, this has been suggested many times before too

[lavish matrix]

50 was a bit too much, probably like 35

[copper owl]

well you could have deleting tickets be allowed for a specific role, like admin or head mod, and then have closing tickets be tied to moderator and above

this way, to delete tickets, it would be someone of a higher position and they'd see who handled it

it's a bit of a hassle, and a convoluted way of doing it

i personally wouldnt do that but yeah

[lavish matrix]

too much work, our higher ups are lazy 😂

[copper owl]

yeah, I dont blame them

again, a pretty weird way of doing it lmao

[lavish matrix]

thanks anyways, should definitely consider adding it tho, maybe premium only? would encourage lots of users to buy premium as well.

[copper owl]

Same answer applies. I have no idea if it's gonna be added, we'll just have to wait and see

Whether it might be premium or not is also beyond my knowledge as of currently

[primal geyser]

Hello, I need help.
I bought two premium redeem codes at one mounth ago.
Then I have actived two code also but, today I saw all redeem codes are removed.
How to I get back the one redeem code?
I bought date is: 2021/9/2

[humble sequoia]

-- moved to ticket --

[arctic trellis]

Hello, just a quick question: how do I add another person to manage the bot in the web dashboard from the server?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 6, 2021, 3:35 PM

[copper owl]

You can also give them Administrative Permissions

[arctic trellis]

lovely 😄

[arctic trellis]

not gonna happen 😄

[copper owl]

But this is how you do it without giving them those perms

[half kernel]

I think you mean how not who

[copper owl]

I did

[molten plover]

Hey guys can anyone help me figure out why this isnt working properly? Transcript failed to save to ticket-transcripts Transcript channel #ticket-transcripts missing permission

[shut bolt]

Hey there

[shut bolt]

That means the bot is lacking a perm at the channel you mentioned, please check it has the required perms, send messages, files, read messages...

[fathom juniper]

Is there issues where welcome messages are sending twice after a user created a ticket?

[shut bolt]

Indeed

Discord is preseting problems right now

https://discordstatus.com/

[fathom juniper]

Ah, okay

Thanks

[half kernel]

leave it to discord to be messing up

[iron night]

Gave up trying to execute custom command #2 after 1 minute because there is already one or more instances of it being executed.

[half kernel]

?

[copper owl]

discord

LMAO

[drowsy estuary]

Lmo

[wild condor]

Shitcord

[gloomy bay]

Are the ticket counts linked?

[shut bolt]

Hey there

[shut bolt]

What do you mean by linked?

[gloomy bay]

i was having a issue where if i changed this setting on one panel it would go to other

but it seems to of fixed it self

[shut bolt]

Nope! No worries, it's a count per panel

[gloomy bay]

it was happening when cloning a panel

look

i clone this panel

i change this on the cloned

and it changes both panels

[shut bolt]

Hmmmm

Are you sure that for mistake didn't you edit went into the same panel twice?

[gloomy bay]

all the panels have

[shut bolt]

That's quite rare actually...

Haven't seen it before

[gloomy bay]

wait

its seems to be a website issue

if i reload it goes to the normal one i set

[shut bolt]

Quite rare I must admit

I'm going to test it

[gloomy bay]

it does not change the actual backend value

only front end

[shut bolt]

Wow

Indeed

Just tested it

[shut bolt]

Thanks for letting us know

[uneven robin]

Hello, How do I get the transcript into a separate channel?

[shut bolt]

Hi there!

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[shut bolt]

[uneven robin]

Thanks I will try now, Thank you!

[shut bolt]

Sure! Let me know if you got any doubts

[uneven robin]

Yep it all worked, Thank you so much!

[iron night]

Gave 1 Rep to Yareaj_ (current: #15 - 60)

[shut bolt]

You are welcome!!

[winter scroll]

Hi some one knows how to do this pls tell me md :)

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[versed elm]

Can someone tell me how exactly do i make it so that i can use commands to open a ticket?

[uneven robin]

To open a ticket you do $open

[uneven robin]

Then to close it you do$close

[versed elm]

kk

[teal swan]

hi how can i put a category so tickets can go there?

[mystic hound]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[teal swan]

how can it will be only be seen when he created a ticket

[arctic trellis]

Hello all and good morning. I'm doing some tests and reading the documentation on this ticket tool and I think it's really nice.
However I've a question, as also I see the documentation (at least this one https://docs.tickettool.xyz/en/dashboard/panel-configs) looks like outdated as refer to reactions and now there are buttons.
Question is: how do you create a panel with multiple reaction button like the one you have in #🎫│make-a-ticket ? Thanks!

[craggy geyser]

The docs are outdated. We currently have people working on new updated docs.
Follow the below instructions to make a multipanel

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[arctic trellis]

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #4 - 184)

[craggy geyser]

No worries

Anything else I can help with?

[arctic trellis]

I was settings panels up and things. On this you suggest to make a separate panel just to aggregate those? @craggy geyser

[craggy geyser]

Each button is a seperate panel

[arctic trellis]

I see using the $panel command it put only the description of the first one

[craggy geyser]

It will do. The description should be on the first panel, while the descriptions on the other panels don't matter

[arctic trellis]

so I need to add the descriptions of the others at the first one

[craggy geyser]

Yes. So for example, in #🎫│make-a-ticket, the panel for French ticket has all the descriptions

[arctic trellis]

cool, thanks will do now

Couple more questions: first is I enabled premium trial to do some testings, does the "non premium" bot enable everything of premium, right? using the premium bot is just a matter to have better performance?

And second one is, I've enable the panel but looks like the first panel title"generic support" is kinda little bigger? I know it's something small but I'm a pain in the... for this details 😄

I've only to use the extra fields without using the main one?

and what "inline" does? looks like does not change anything

[craggy geyser]

Correct. The free bot does all the premium features. Occasionally there might be a feature that is only on the premium bot if it is in beta testing but there currently isn't.

[craggy geyser]

It does, I'm not sure why. I don't really know too much about formatting but someone else likely will be able to help

[arctic trellis]

for the rest... lovely system!

website might be a bit more faster 😄

[mystic hound]

is the ''generic support'' on a different field?

did you put it under title by chance?

[arctic trellis]

one sec

[arctic trellis]

so I need to create a field also for generic?

[mystic hound]

Yeah, the initial title field is for the entire embed itself so it only makes sense it'd be bigger

[arctic trellis]

So I need to move all one step down

[mystic hound]

if you want all the headings to be the same size then yeah all of them would have to be under field title, meaning you'd need a separate field for generic support

[arctic trellis]

better 🙂

Btw what does Inline does? looks like it's doing nothing

[small root]

Why admin @ not working

[craggy geyser]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[mystic hound]

sorry got a call, give me a sec

so essentially if you have multiple fields, inline makes them appear side by side https://cdn.discordapp.com/attachments/776680605517742090/871825949988093992/unknown.png

[arctic trellis]

ahhh ok

gotcha

There is a way to add a user to a ticket?

let's say tehre is a dispute and we need to add someone else to see his view

thre is a way to add that extra user to the ticket?

[craggy geyser]

Yep

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[arctic trellis]

ok thanks

[jade topaz]

Hi

[atomic barn]

Hey there, whats up?

ik im late but still whats up?

[arctic trellis]

Hello, inception mode: is possible to have a pre-panel? like first select language and then the the ticket type. Or also the other way around

[jade topaz]

is it possible to like make the bot automatically delete messages that are not from a real user, it's annoying when the dyno auto answers or arcane level messages show up in the tickets

[craggy geyser]

Not currently

[craggy geyser]

It's not. But if you haven't given those bots administrator you can remove their perms to send messages in the ticket category

[jade topaz]

they both do have admin perms, is there a workaround or something to like avoid these messages in tickets?

[craggy geyser]

Might be worth asking in their support servers if they have a way to disable messages in certain places

[jade topaz]

they can but the problem is since the ticket channels are generated automatically you would have to add it manually

[craggy geyser]

Can you not apply it to the category?

[arctic trellis]

I think you are able to whitelist/blacklist the channel the bot can operate on the dashboard

[jade topaz]

yeah but again, tickets are automatically generated

[arctic trellis]

so you can just whitelist the channel currently existing and the others will be ignored

[arctic trellis]

whitelist, not blacklist

aaand I forgot my question

[craggy geyser]

That's a good idea. Make it so it only sends in existing channels. And remember to update the list when you make more

[arctic trellis]

ah yea, what is the best practice to tag a mod/staff on ticket creation?

just add a tag in the welcome message?

[craggy geyser]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[arctic trellis]

aha cool thanks

-setrep @craggy geyser 10000

[craggy geyser]

Needs to be ticket message not embed (embeds don't ping)

[craggy geyser]

I wish that works

[arctic trellis]

yap thanks

[iron night]

Gave 1 Rep to Swift (current: #4 - 185)

[south dew]

Hé

[craggy geyser]

@dull zealot here you go

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[dull zealot]

thks

[hollow hound]

so i want to know if its possible to utilize the tickettool to have a reaction that opens a direct message with a specific user

[cinder badge]

Hi

How do I put the tickets in a category

[copper owl]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[copper owl]

@cinder badge ^^

[copper owl]

No, that's not how the bot works, this is not possible

[cinder badge]

Thanks!

[iron night]

Gave 1 Rep to Neptune (current: #1 - 216)

[copper owl]

No problem :D

[hollow hound]

thank you

[iron night]

Gave 1 Rep to Neptune (current: #1 - 217)

[copper owl]

Youre welcome

[cinder badge]

Hey

Is there a way I can make the ticket bot ping a role when a ticket is made?

[mystic hound]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rich bay]

hello

[severe path]

hi

[shut bolt]

Hello there

[arctic trellis]

HEllo, quick one: we just tested a ticket live and apparently it generated two transcripts?

[copper owl]

do you have premium?

[jade topaz]

Probably used transcript command once and it did automatically when closed, bcuz both the transcripts were at different time and have different number of total messages

[copper owl]

or someone pressed the button twice, or maybe they have autosave transcripts as "closed and/or deleted"

[arctic trellis]

yes

[copper owl]

do you have autosave on?

autosave transcript

[arctic trellis]

yes

[jade topaz]

If they pressed it twice, then it won't send at different times with different number of messages 😂

[arctic trellis]

and on close and or delete

[copper owl]

if they pressed it during different times, it would

[arctic trellis]

so it will trigger on both?

[copper owl]

yes

that setting will trigger autosave on both

[arctic trellis]

aha ok thank, will add only delete

[copper owl]

no problem

[arctic trellis]

another thing

My role is on the Support Team roles in the panel settings

but when someone claim a ticket, I can't see the ticket anymore

I've setup that when someone claims a ticket, others just loose ability to write, but rest is the same

any reason I loose sight of it?

[jade topaz]

Turn on Read messages, maybe you have it off in category

[arctic trellis]

ok let's try. Also if I set it up in one panel all the others follow I noticed?

[jade topaz]

If you clone a panel then it will use the same setup

[arctic trellis]

yup and worked, thanks !

[iron night]

Gave 1 Rep to rock (current: #62 - 1)

[arctic trellis]

What is the additional role for?

[shut bolt]

For having to sets of different permissions inside tickets

[arctic trellis]

Ok thanks

[iron night]

Gave 1 Rep to Yareaj_ (current: #15 - 61)

[shut bolt]

Sure

[hearty scroll]

Hello

[vestal owl]

Hello

[hearty scroll]

I need help

[shut bolt]

Hi there

[vestal owl]

What with?

[shut bolt]

How can we help?

[hearty scroll]

How to change this text

Welcome

[shut bolt]

Sure

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[shut bolt]

Please check this

[hearty scroll]

?

[shut bolt]

Ticket Options

[hearty scroll]

Ok

[jade topaz]

Hi, has anyone come across this?

[shut bolt]

You are missing the permission in the dashboard to use that button, or you have a blacklisted role

[jade topaz]

cant even send panels through the website rn for some reason and no commands are working

[shut bolt]

Please refresh the page, if it doesn't work, change the browser, if it doesn't work, tell me and we'll look further the problem

[jade topaz]

refreshing didnt do anything ill try new browser rn

[shut bolt]

Sure

Let me know

[shut bolt]

Oh

The bot is missing perms

[jade topaz]

o

[shut bolt]

Would you like if we look this into a ticket?

[jade topaz]

sure

[shut bolt]

Right away

[humble sequoia]

-- moved to ticket --

[jade topaz]

Thank you ❤

[shut bolt]

Did it work?

[jade topaz]

Yeah one of the admin blacklisted everyone 🤦🏻‍♂️

Should go there first in future. Far too long of a day. Thank you @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #15 - 62)

[shut bolt]

You are welcome!

[shut bolt]

Tends to happen, they do that thinking that in that way no one can access dashboard

[jade topaz]

Yeah, they think they are doing the right thing and left me puzzled for over an hour 🤪

[shut bolt]

Jajaja yeah, now you found it 😎

[jade topaz]

Will remember that for next time 👑❤

[shut bolt]

🤝

[echo adder]

need help here our ticket qty has reached the limit "Warning: Server at discords channel limit of 500", i change the global ticket limit to 5000, no luck with that. ques: 1 ) how can i change the limit? 2) if i can not change the limit, can i download and save the tickets content before deleting some?

[shut bolt]

Hello there!

Oh

This isn't a ticket tool limit

Discord allows a maximum of 500 channels per server

[shut bolt]

That's what the warning of the bot means

For question number 2, do you use Transcripts?

[echo adder]

if i go with premium plan, can i have more?

[shut bolt]

Nope, it's not related to ticket tool, Discord just doesn't permit more than 500 channels

[echo adder]

sorry for asking probably a stupid question, what does Transcripts mean here? bots?

[shut bolt]

No worries

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[shut bolt]

Ticket Tool has a system where you can save files with your ticket content, that's what we call a transcript

[echo adder]

no, i didn't use it before. we only move the closed ticket to specific category, now they are all full

[shut bolt]

Ohhhhhhhhhhhhh

Okey okey

When you close a ticket

It shows you a three button panel right?

Open, Delete and Transcript

[shut bolt]

Yes!

If you click on it

It will create a .html file

[echo adder]

i see!!!!!

it seems i need to do this one by one

do you have a way to do this in bulk?

[shut bolt]

There is no way to do so, apologies, I recommend you the following, save one transcript, download that file, then delete that ticket, and create a transcript channel. After that, select the transcript channel as shown here and then click in each ticket the button and it will send the files to the channel you selected, and after you save the transcripts, you can delete the tickets

[echo adder]

transcripts is not equal to ticket right? means that if i create 1 transcript in a transcript channel, and i delete 1 ticket, then i have room for 1 new ticket right? the 1 transcript in the transcript channel won't be counted as 1 ticket, do i understand correctly?

[shut bolt]

Yeap, the transcript is just a file with the contents of your ticket, the ticket itself gets deleted, giving you space to another channel or ticket in this case

[echo adder]

awesome! thanks Pablo!!! @shut bolt this is very helpful, thank you very much for you time. let me try this way

[iron night]

Gave 1 Rep to Yareaj_ (current: #15 - 64)

[shut bolt]

You are more than welcome, I'll be right here in case you need further help with it, let me know

[jade topaz]

lol

[mystic hound]

Not too helpful

[jade topaz]

i need help

[vestal owl]

What with

[cedar flax]

help

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[cedar flax]

@copper owl

help

[fallow ingot]

don’t ping support team please.

[cedar flax]

So pls help me

[fallow ingot]

they come when they can.

[copper owl]

First off, don't ping support members in here. If you want help from TT support, go #🎫│make-a-ticket

Second off, what's your issue?

[cedar flax]

Come in ticket

[arctic trellis]

GM

not sure if a feature request can be written here or somwehere else

[copper owl]

you can suggest it here or open a ticket and suggest things

Since I'm already here, go ahead!

[arctic trellis]

but: it's possible to implement a feature that if a ticket is not claimed AND no one writes for a customizabele amount of time the ticket gets automatically closed/deleted?

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[arctic trellis]

aha

[copper owl]

used to be a thing for a short period of time, but it got disabled due to the rate limits

[arctic trellis]

gotcha

thanks then 😄

[copper owl]

No problem

[arctic trellis]

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 219)

[arctic trellis]

Just a confirmation, {author} -The users @ user is the user that created the ticket?

[copper owl]

No

it's the user who initiated the response.

example: I press the button to create a ticket, using author would refer back to me, as I am the one who pressed the button

[arctic trellis]

I would like that the claim system when a mod claim the ticket tags the user that created the ticket. Is this possible then?

[copper owl]

{ticket.user} would refer to the Ticket Owners @

$variables

[humble sequoia]

Supported Variables

{server.id} --> ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> --> Channel link of the current channel
{channel.name} --> Name of the current channel
{channel.id} --> ID of the current channel

{author} = <@user> --> Mention of the user triggering this message
{author.name} --> Name of the user triggering this message
{author.id} --> ID of the user triggering this message
{author.nickname} --> Nickname of the user triggering this message
{author.icon} --> Direct Url of the profile picture of the user triggering this message
{author.tag} --> 4 digit tag (discriminator) of the user triggering this message
{author.full} --> username + 4 digit discriminator of the user triggering this message

{panel.count} --> The current count number of the panel (Tickets only)
{panel.name} --> The name of the panel (Tickets Only)
{panel.ticketLimit} --> The current limit of the panel (Ticket Only)

{ticket} = <#channel> --> Channel mention of the ticket
{ticket.id} --> Channel ID of the ticket

{ticket.user} = <@user> --> User mention of the ticket user
{ticket.user.name} --> Name of the ticket user
{ticket.user.id} --> User ID of the ticket user
{ticket.user.nickname} --> Nickname of the ticket user
{ticket.user.icon} --> Direct Url of the profile picture of the ticket user
{ticket.user.tag} --> Tag / Discriminator of the ticket user
{ticket.user.full} --> Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

[copper owl]

look at the bottom section

[arctic trellis]

like to ping them that a mod has taken the ticket and to pay attention

[copper owl]

it's the variables referring to the ticket user

[copper owl]

then user {ticket.user} in the claim message

not embed, but message text

[arctic trellis]

cool perfect, but being a panel does the user get the ping?

[copper owl]

What?

I'm sorry i didn't understand what you meant

[arctic trellis]

my understanding is that tags in panel does not ping the user?

I'm wrong?

[copper owl]

You are semi-wrong

I think you mean "embeds" not panels

[arctic trellis]

... i might....

[copper owl]

Pings in an embed, whether role ping or user ping, wouldn't actually ping them

so something like this wouldn't ping anyone @arctic trellis

the pings have to be in the message text

[arctic trellis]

so this would not work to ping the user?

[copper owl]

It would not

Since it's in the embed section

you have to put it in the message text section

[arctic trellis]

ahhh I see

but it would not be neat 😄

[copper owl]

I agree but that's not something we can control

[arctic trellis]

like this

[copper owl]

this is a discord thing, not a ticket tool thing

that's just how discord works

[copper owl]

Correct

[arctic trellis]

yea not pointing fingers 😄

[copper owl]

mhm! just letting ya know just in case

i know some people just think it might be something we can fix lmfao

[arctic trellis]

buy discord and fix 😄

Thanks anyway

-setrep @copper owl 10000

😮

[copper owl]

ayo bet

[cinder badge]

Hey

Is it possible to make the bot ping a role when the ticket is opened?

[shut bolt]

Hello there!

Yes it is

Check this

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[cinder badge]

Oh great

Thank you!

[shut bolt]

Sure!

[cinder badge]

It doesn’t ping

[shut bolt]

{@Owner}

You must include the brackets

[shut bolt]

With that correction it should work

[cinder badge]

Oh ok

Thank you!

It worked

[shut bolt]

Sure!

[bitter river]

server not showing up in the site, please help me

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[shut bolt]

Please try this

[bitter river]

thank you! (didnt know what relogging means lol)

[shut bolt]

Sure! :)

[half kernel]

What is the difference in the levels from server admin level 4 and dashboard role level 2

[scenic plinth]

Really server administrator's all the people within your server that have administrative permissions, so they can automatically access the dashboard.

Dashboard Roles are configured through the dashboard, meaning you don't need excess permissions such as administrator to access the dashboard.

[half kernel]

Is ther any limitations between the two?

[scenic plinth]

To my knowledge no. I know that's a setting within our support, but thats not really something where you have different permissions for either.

[craggy geyser]

I think there is a difference in terms of configuration. I think you need at least level 4 to set a dashboard role

But I might be wrong

And only level 6 can generate and use a backup key

But in terms of panel setup there is no difference

[scenic plinth]

I've never had a limitation within setup and that, but yes there is a limit like swift mentioned.

[half kernel]

Thanks @scenic plinth

[iron night]

Gave 1 Rep to Lixツ (current: #5 - 161)

[half kernel]

Thanks @craggy geyser

[iron night]

Error: You're still on cooldown

[half kernel]

Boo

[scenic plinth]

Thanks @Swift

Rip

Thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #4 - 187)

[scenic plinth]

He'll wonder the double ping but there you go.

[tame heart]

is there any discussion about starting partnership?

[craggy geyser]

We currently have more partners than we want so at the moment partners are closed. If we open partnerships again we will announce in #📣│server-news

[sweet sedge]

can the variables {user nickname} etc. be sent as a pm when the ticket is closed or are they only available in the ticket itself?

Iam premium member its a function in the settings for pm at closing

[shut bolt]

You mean the nickname of who, the ticket author?

[languid dove]

Is there a place to submit suggestions for the bot?

[mystic hound]

you can just say it here

[sweet sedge]

Yes

[shut bolt]

You can still use those variables when you close the ticket, e.g: in the close ticket name, into the transcript embed, into the controls after closing the ticket

[sweet sedge]

also as pm to the user?

[shut bolt]

What do you mean by pm?

[scenic plinth]

He means direct message. It's common to say "PM"

[shut bolt]

OHHH

Private message

[shut bolt]

Noted, thanks

thanks @scenic plinth

[iron night]

Gave 1 Rep to Lixツ (current: #5 - 162)

[shut bolt]

Yeap, in the message sent by the bot you can still use the variables

[sweet sedge]

Thx

[iron night]

Gave 1 Rep to Yareaj_ (current: #15 - 65)

[shut bolt]

Sure

[copper owl]

can you elaborate?

Ohhh

opening one ticket

You can set a Ticket Limit in General Options

Panel Configs -> Settings -> General Options -> Ticket Limit

[iron night]

Gave 1 Rep to Neptune (current: #1 - 220)

[copper owl]

No problem

Do you have premium?

it's a premium feature

It would be under Logging Options, Called Direct Message Transcript

nope

not via the bot anyway

[alpine anvil]

is there a cooldown for opening tickets? a setting for it

[severe path]

no

[copper owl]

none of the cooldowns are edit-able

making them edit-able removes all purpose of the cooldowns

which is to decrease the rate of hitting our rate limits

[alpine anvil]

makes sense, but can't yall make it so u can only increase cooldown, and not decrease it?

I don't believe it would break the bot or stuff

[copper owl]

I'm not sure what the purpose of that would be?

[alpine anvil]

asking cuz yeah there are trolls who constantly spam opening tickets so

[copper owl]

Even for me, the current cooldowns are a tad bit annoying, getting the chance to increase them wouldnt be too nice

[copper owl]

then just blacklist them?

or define a ticket limit

[alpine anvil]

already banned ;-;

[copper owl]

Im suggesting that for the future

[alpine anvil]

ok

[copper owl]

there's a lot better ways to stop trolls than implementing an increase cooldown feature

[alpine anvil]

good idea

📠

[copper owl]

Blacklist or ticket limit, I would suggest blacklist as it completely halts them from using Ticket Tool as a whole

[alpine anvil]

yeah that would be a good feature

been working alot lately on the bot for our server

[copper owl]

it already is a feature haha

[alpine anvil]

I mean

for our server

[copper owl]

Ah, apologies, i didnt understand what you meant then

[alpine anvil]

btw is that thing like when someone finishes with a ticket, there's a message, is that available only in here or?

[copper owl]

Which message exactly?

the one that pings you and asks you whether you need help with something else, or if you want to close the ticket, with the 2 buttons?

[jade topaz]

hi

can i ask one ting?

[shut bolt]

Sure, go ahead

[jade topaz]

hey

i created a ticket

and

[shut bolt]

Yeap, I actually answered to it

[jade topaz]

umm

it said that ping support team

i rlly dont understand

[shut bolt]

Where does it says that?

[jade topaz]

?

hmm wait

[humble sequoia]

-- moved to ticket --

[stiff moss]

HOLA

necesito a un staf

[eager cargo]

exponga su problema

[jade topaz]

Can I make a tag or something so that bot kinda locks the ticket

[fallow ingot]

no, you can lock the ticket if you have Manage Channels permissions by disabling Send Messages but ticket tool won’t lock tickets, unless you close it.

[jade topaz]

Ohk thanks

[iron night]

Gave 1 Rep to aaronxyas (current: #16 - 58)

[fallow ingot]

anytime

[jade topaz]

If a server has like 10 days premium, and then they used restore key to "Move/restore Premium", and that key has 5 days. So how long will the premium be?

[atomic barn]

5 days?

since its just a transfer over?

[gray pollen]

does anyone have this set up for suggestions? I have it for support atm and was looking for a suggestion bot and top gg description said that it can do suggestions too

[copper owl]

well

You can have a suggestions channel, and have a 2nd panel for suggestions

create a new category, call it "Suggestions"

same setup as support, unless you wanna mess around with that

if im being honest, there's a lot you can do here if you want it for suggestions

[gray pollen]

im checking to see if i can make a work around using the logging... main issue is that it doesnt show the message content unless i click the link and i want it to be "dumb" friendly since half the community arent familliar with discord (console based players)

[copper owl]

can you elaborate a bit?

Because those transcripts are better off if they're seen by staff only

[gray pollen]

So what I want to happen is
User interact with bot >type what they want> submit (transcript/close)
and what they typed would be sent to a suggestion channel for people to vote on if they want that or not

[copper owl]

Ah. That's not exactly how it would work here

I understood what you meant though

[gray pollen]

so its not possible?

[copper owl]

with ticket tool, they can open a ticket, say their suggestion, and your support members can see the suggestion, discuss it, then whatever happens next

[gray pollen]

ahhh

[copper owl]

without having the transcript be sent to a public channel? Nope

they'll have to click on the link to see the contents of the suggestion

[gray pollen]

i see thanks! i would have been scratching my head for hours trying to get one bot to do two things xD

[copper owl]

Ticket Tool can technically do suggestions, but not in the way you were thinking haha

no problem

[trail tundra]

i need help i go he bot bu how can i as staff see the created tickets and review them by answering them andd stuff

pls help me

[humble sequoia]

-- moved to ticket --

[jade topaz]

But shouldn't it be 15

[jade topaz]

How do you set it up?

[scenic plinth]

Seeing as the question was never "officially" answered, yes, when you have a server that has x time of premium and load a backup key from another server with x time of premium, it adds on, meaning you would, or theoretically, have 15 days of premium on the server.

However when you load the backup, the server you loaded the backup from will no longer have premium.

[opaque goblet]

Hey, can someone tell me where I can find the ticket at? it didnt' come in as a DM

[copper owl]

the ticket would be a channel

tickets arent done through DM's, but rather a private channel in the server

[opaque goblet]

Okay thanks. I'll look for the channel

[safe barn]

The bot does strange things

[astral shell]

Here aswell!

[copper owl]

like what?

[swift venture]

is the bot down?

[copper owl]

Nope

doesnt seem like it

[jade topaz]

Site ain't loading and the bot is slow

[swift venture]

we're using premium and it won't make it ticket as it should be

yeah that

[astral shell]

OH when I wanted to close it it says it is not a ticket

[swift venture]

^^

[jade topaz]

Same

[astral shell]

And It restarter the ticket numbers

[copper owl]

one moment, we're gonna look into it

[swift venture]

thats happening to me also

[astral shell]

Alright!

[safe barn]

It is name the ticket 1 ???

[safe barn]

Ya like it

[copper owl]

[safe barn]

K thx alot

[iron night]

Gave 1 Rep to Neptune (current: #1 - 221)

[cinder scaffold]

?????????

[shut bolt]

We are looking into this problem currently

[astral shell]

I was able to close ticket 3623 for us but the bot says that ticket-0001 is not a tickte

[jade topaz]

Anyone else having “this interaction failed” error

[astral shell]

Yep, They are looking into it

[jade topaz]

The bot is working now and the site as well (for me)

Wait nvm cmds aren't working

[copper owl]

The bot may be offline and may act weird in some servers.

We have notified the managers and the developer about this issue and it is being looked into. Just be patient and wait for the right people to look into the issue.

[solar oyster]

Bot made a ticket months ago and we can't delete it even manually.

[copper owl]

contact discord support, it's a discord bug

[jade topaz]

Had this issue, and it said like failed to load or whatever

[solar oyster]

yeah

[jade topaz]

I opended a ticket on the discord support website, took a month, and it got escalated 17 times, but the technical team deleted it for me

[shut bolt]

It's a Discord bug, nothing we can do

[copper owl]

that's unfortunately something we cant do anything about

it's a bug from their end

[wicked topaz]

how do i swap from free ticket tool to premium

i paid for it and idk how

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[serene hedge]

ticket tool offline?