🆘│community-support

[shut bolt]

Hello there!

Let's fix it together

[stark needle]

Thanks :)

[shut bolt]

Go into the server dashboard

[stark needle]

ok im there

[shut bolt]

Then into the Panel Configs you are having problem with

[stark needle]

yes

[shut bolt]

Settings of the panel you want to edit

[stark needle]

yes

[shut bolt]

Button Options menu

[stark needle]

OH i see

I need to make allowed roles

[shut bolt]

The grey Settings button of Claim Ticket

Then mark Support Team Only as

And finally click on Save

[shut bolt]

Well, you could make it Support members only

[stark needle]

true but i already have it as support team only

and it didnt work :(

[shut bolt]

Oh

[stark needle]

thank you for the help!

[shut bolt]

Do you have your tickets open to everyone maybe?

[stark needle]

I have support team roles set up

[shut bolt]

Okey okey, do you prefer if we take this onto a ticket and look for the problem at the server?

[stark needle]

yes

[shut bolt]

#🎫│make-a-ticket

[humble sequoia]

-- moved to ticket --

[quick kettle]

@shut bolthow do u guys host ur bots

cuz i made my own bot i jus needa learn how to host lol

[shut bolt]

I actually have no idea

[quick kettle]

sad

[shut bolt]

Did you do it with discord.js?

[quick kettle]

discord.py

[shut bolt]

Oh okey, you could join their support server and ask there for help

[raven quail]

My server isn't showing up on the servers list on the tickettool dashboard

What should I do?

Ok

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[eager cargo]

You shall re-login

[jade topaz]

Hello, I was wondering are there any sales going on for tickettool?

[eager cargo]

Nope, sorry.

[jade topaz]

ah I see.

[jade topaz]

I have a question, it it possible to have two roles that have access to a ticket but one of them to not be able to talk in that channel?

I want mods to also be able to view helper support tickets but only helpers to be able to talk in those ticket channels

[shut bolt]

Hmmm yes

You could have the Support Team Roles

And the Additional Roles

For the helpers you assign them to the Support Team and allow them to talk

And have the Mods to be in the additional role and select the perms of them to read but not to send messages

[jade topaz]

Got it, thanks, also one last question

[iron night]

Gave 1 Rep to Yareaj_ (current: #21 - 27)

[shut bolt]

Sure, tell me :)

[jade topaz]

What's the difference between opened and closed permissions?

[shut bolt]

The ticket can have two states, or it's still opened, or it has been closed, those two types of perms are one for the ticket while opened, and the other for when it's closed

[jade topaz]

So I should edit them both the same?

[shut bolt]

Hmmmm not necessary

For example

By default the closed permissions for the user don't allow them to see into the ticket

So, for example in your Opened Ticket you should let additional roles (mod in this case) to don't send messages, but when it's closed they could, it depends on what you want to do

[jade topaz]

By closed ticket you mean archived?

[shut bolt]

Yeap

[jade topaz]

Ok, got it

Thanks again

[shut bolt]

Sure

[jade topaz]

Thanks @shut bolt

[iron night]

@jade topaz :: You can't rep Yareaj_#4383 for 54 minutes and 29 seconds. Try coming back later?

[prime bridge]

Gooooooooooooon has been silenced for 10m
Reason: Posting Discord Server Invites

Gooooooooooooon#2384 | 845650132536000512

[severe path]

[jade topaz]

How can I give a people role and let that guy stop open ticket?

[humble sequoia]

-- moved to ticket --

[upbeat parcel]

Please help - I have invited the bot, and it says it is in the server when i look at server members but it doesn't appear on the dashboard as a server 😦

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[upbeat parcel]

done thx

[severe path]

[ashen idol]

invite bot Premium?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[ashen idol]

?

[unique junco]

Read the error

[ashen idol]

pls help @humble sequoia dont work on my server

[scenic plinth]

Do you actually have a premium subscription? If so did you follow the steps this said? @ashen idol

[gray torrent]

How do you get multiple buttons on your pannel like this https://gyazo.com/d0e8bb2745e172e0df9aa718f69d1a26

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[brittle canopy]

@gray torrent It's a premium feature , feel free to follow the instructions above if you have the premium version.

[gray torrent]

How do you give the multipanel an image?

[gray torrent]

Like how for English you have the english flag that sort of thing

[shut bolt]

Hey there

[shut bolt]

Do you mean the emoji of the button?

[gray torrent]

Yes

Don't worry about it I found it

[shut bolt]

When you go into the dashboard, panel configs

Settings, button options

Go to the creat button and there you can select the emoji

[severe path]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[brittle canopy]

Glad you did, feel free to shoot any questions you have.

[shut bolt]

Lol, just discovered discovered this one

[shut bolt]

/en Kann mir jemand sagen wie ich es mache das leute auf meinem Server Tickets machen können ?

[robust sandal]

Error while running `en`

0, message='Attempt to decode JSON with unexpected mimetype: text/plain; charset=utf-8', url=URL('https://api.cognitive.microsofttranslator.com/detect?api-version=3.0')

[shut bolt]

🙃

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[shut bolt]

@jade topaz Wenn Sie Fragen haben, können Sie ein Ticket eröffnen unter #🎫│make-a-ticket

[severe path]

moin

[shut bolt]

Mr Translate died

[severe path]

haha

[shut bolt]

Used DeepL

Hope it worked lol

[severe path]

[desert summit]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[desert summit]

Falls das mit dem SetUp hakt 😅

[humble sequoia]

-- moved to ticket --

[severe path]

Gibt da so ein Trick den ich gestern rausgefunden habe. Du kannst ein de hinter das help hängen und dann hast du es in Deutsch

[desert summit]

Oh ha

Wirklich ?

[severe path]

yes

$helpde support

[humble sequoia]

So lässt du dein Supportteam in ein Ticket sehen

Über Supportrollen

Eine Supportrolle gibt deinem Team die Berechtigung in ein Ticket zu sehen, ohne sie manuell hinzu fügen zu müssen.
Du kannst pro Panel so viele Rollen hinzufügen wie du möchtest.
Bitte beachte, dass aus dem Grund wie die Berechtigungen auf Discord funktionieren, jeder Administrator zugang zu den Tickets hat.

Wie man eine Supportrolle einstellt

Um eine Supportrolle festzulegen, gehe zum Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

Eine nachträglich eingestellte Supportrolle erhält keinen Zugang zu bereits bestehenden Tickets.

[desert summit]

Das ist actually op

Funktioniert das auch mit anderen Sprachen

[severe path]

$helpsp support

Anscheinend nicht xd

[desert summit]

Uff xd

[wraith relic]

@jade topaz

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[native mountain]

I bought premium but I can't find my key?

[shut bolt]

Hello there!

[shut bolt]

Did you buy it through the web at subscriptions?

[native mountain]

yes

1 month

[shut bolt]

https://tickettool.xyz/subscriptions

Please go into this page

[native mountain]

alright

[shut bolt]

You should see the option to assign your subscription to a server

[native mountain]

it does nothing when I save

it just says saved and nothing happens

[shut bolt]

Go into here please https://tickettool.xyz/manage-servers

And check the server you assigned the premium

[native mountain]

alright

now what

[shut bolt]

On your left

Do you see this?

[native mountain]

yep

[shut bolt]

There you go bro!

Now do this

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[shut bolt]

Ups

wrong one

[native mountain]

[shut bolt]

A sec please lol

[native mountain]

alright

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[shut bolt]

There you go

With this you are ready

[native mountain]

[shut bolt]

When you invite the premium bot

You can kick the free one if you prefer

And that's all

[mystic hound]

@loud island #📈│reviews message

this is your only message in the entire server, is the review from any other incident?

[wheat torrent]

how i can write here ?

i want to change it

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[somber raptor]

is there a way to change this msg?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[mystic hound]

damn the lag on that

[desert summit]

Yeah xd

[mystic hound]

for a second I thought i got the command wrong lol

[desert summit]

Yeah me too ;>

[desert summit]

?

[jagged lotus]

so i run the command $help but ticket tool aint responding with a single thing

ping me if u respond bc i got a lot of stuff going on

[desert summit]

Have a look in the leaderboard at the right side of Discord if TicketTool doesn’t show up. The bot hasn’t perms to see this channel

And doublecheck the perms of but

[high grail]

How do I add more than 1 reaction for a panel? I can't seem to find that

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[atomic barn]

I assume this is what you want

[high grail]

yes

[atomic barn]

Yep, it’s a premium feature sadly

Apart from that you can’t do it

[high grail]

yup i have premium

[atomic barn]

Ah lol there’s your answer XD

[high grail]

hahah

thanks

[atomic barn]

Yw :)

[jagged lotus]

i gave ticket tool all the essential perms (not admin) and it still not respond

(pls ping i might read in morning bc it is night here)

[shut bolt]

Hey there! Make sure that on the bot's Dashboard, Server Configs, you have the right bot selected, if for example you choose the free one that must be the one invited on your server and viceversa, that could be the problem

[vagrant roost]

what do i do if members can't see the tickets they create?

[shut bolt]

Go into the Dashboard, Panel Configs, Permission Options, User Opened Permissions, check if they got Read Messages perm as

[vagrant roost]

yes i have that in that way for still when a member open a ticket they cant see the ticket

[shut bolt]

Is it only one user who is presenting this problem?

[vagrant roost]

no, all users

they try to open tickets and can't see them

[shut bolt]

Is this problem with just one panel? Or more than one?

[vagrant roost]

just one

[shut bolt]

Okey, let's compare, check one panel that works okey, compare the User Opened Permissions with the one it doesn't work

And let's see what changes are present

[vagrant roost]

Ok

[vagrant roost]

i dont have any panel that works

[shut bolt]

Ou

[vagrant roost]

i had one but just worked two tickets

[shut bolt]

May you double check User Opened Permissions please?

[vagrant roost]

now i put "see server has everyone role" and i cant even see the ticket

[vagrant roost]

sure

@shut bolt

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

Sep 27, 2021, 2:23 PM

[shut bolt]

Sure, let me see

I see

Hmmmmm

Would you like us to take this into a ticket for further asistance?

[vagrant roost]

and then when i try to create a ticket i cant see it @shut bolt

[vagrant roost]

ye sure

[shut bolt]

You can open it from #🎫│make-a-ticket

[jade topaz]

How do make it so transcripts go into a specific area

[shut bolt]

Hello there!

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[jade topaz]

ty

[shut bolt]

Sure :)

[pure oar]

Why don't we have a general chat? :/

[shut bolt]

We have a server that used to be the Ticket Tool Lounge

[pure oar]

Oh is it still accessible?

[shut bolt]

Yeap, let me check for the invite

[shut bolt]

#📣│server-news message

Never Stitch

[pure oar]

Haha, thanks a lot man! Appreciate it 😁

[iron night]

Gave 1 Rep to Yareaj_ (current: #21 - 30)

[shut bolt]

Sure :)

[oblique bloom]

How can I get the bot to ping a certain role when a ticket is open?

[shut bolt]

Hello!

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[oblique bloom]

Thank you!

[shut bolt]

Sure

[jade topaz]

Hi.I got a problem with my 2Fa and i don't know who can help me?

[shut bolt]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[spring thistle]

How can I make the transcript come to a specific room

[calm smelt]

Hi I'm not sure I'm in the right place but I keep having this message appear when I try to close the ticket. I personally didn't add the bot to the server so I am unsure if its something on that side.

[shut bolt]

Check this

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[spring thistle]

thanks

[iron night]

Gave 1 Rep to Yareaj_ (current: #20 - 31)

[shut bolt]

Sure

[shut bolt]

Check this

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[calm smelt]

Thank you

[shut bolt]

Sure

[tame tree]

I need help getting the premium bot in my server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[tame tree]

Thanks

[shut bolt]

Sure

[tame tree]

What do these mean and where does it pop up in a ticket

[foggy tide]

Anyone to help me? I submitted a ticket

[solid stream]

https://status.tickettool.xyz/

Restart in progress

Premium bot is 100% online
Free bot is starting up.

[neat tree]

ticket tool is off?

[mystic hound]

there's a message just above yours that says why

[jade topaz]

Hi

it says "interaction failed"

read up

Ok I will thank you

How long will that take?

a member is getting restless xD

[hot tinsel]

up

[jade topaz]

how long though

[solid stream]

1/4 the free bot is online'

[jade topaz]

Ok thank you

appreciate it

[solid stream]

Pancake is online and Waffle is starting up now.

[jade topaz]

Just to confirm, we are waiting for a restart to access the Manage servers option?

[solid stream]

Correct

[jade topaz]

TY brother

[iron night]

Gave 1 Rep to BattleEye (current: #11 - 88)

[mystic hound]

we really need to name one cookie

[shut bolt]

And one bread

Please

[mystic hound]

idk about bread lol

[shut bolt]

[solid stream]

Server Developer has been renamed Cookie

[jade topaz]

prem down too i guess huh

[compact gate]

yup guess so

[solid stream]

The premium bot is online

[humble sequoia]

Pong! Latency is 280ms. API Latency is 83ms [-]

[solid stream]

Not all premium servers are though.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

ohhhh i havent done that

thank you

[compact gate]

first time seeing that

ty

[jade topaz]

thanks @solid stream

[iron night]

Gave 1 Rep to BattleEye (current: #11 - 89)

[compact gate]

thanks @solid stream

[iron night]

Gave 1 Rep to BattleEye (current: #11 - 90)

[severe path]

[dense ice]

Hello bot down ?

[solid stream]

We're doing a restart

https://status.tickettool.xyz/

[dense ice]

Ok nice, thank u for ure answer ! 😛

[solid stream]

Ticket Tool is 50% online

Server Pancake and Waffle are online

Server Lemon is starting up now.

[jade topaz]

I can't believe I was using the free bot for the past month and a half while paying for the prem boi

[solid stream]

Both bots do the same thing, but the premium bot gets priority when it comes to fixing and getting it back online.

[jade topaz]

Yea I was wondering why I never saw the prem role on my bot hahaha

[solid stream]

lets get that fixed too

[jade topaz]

[shut bolt]

[jade topaz]

Why thank you sir

[solid stream]

also Lemon, Pancake and Waffle are online so we're 75% online

[shut bolt]

[copper blade]

hey, switched from free to premium bot, but getting this error on creating a ticket

any ideas what i messed up?

[shut bolt]

The bot is missing the perm to see the channel

Check that it has the necessary perms

[jade topaz]

make the bot role Admin

[heavy patrol]

also get him to the top of the roles

[copper blade]

dont recall having to do that for the free bot

[jade topaz]

^

It makes it easier

[shut bolt]

Not necessarily, it just needs the view channel perm

[copper blade]

its got view channel rights on the category and channel where the panel is

[jade topaz]

Sync your channels with category

[shut bolt]

Run $debug and if you need any further asistance open a ticket at #🎫│make-a-ticket

[copper blade]

how do you run that?

[jade topaz]

Just type $debug in the specific channel

[humble sequoia]

-- moved to ticket --

[dense ice]

Bot on ! Thank u !

[random oriole]

shard 558 not working, might someone restart or something?

[shut bolt]

Is on restart the bot

[random oriole]

Source or smth?

Just so i can screenshot and send in guild

[prime bridge]

🌟ملازم رامي 🌟 has been silenced for 10m
Reason: Posting Discord Server Invites

🌟ملازم رامي 🌟#8276 | 795566252298862603

[mystic hound]

https://status.tickettool.xyz/incidents/932p9cgpdg7q

[shut bolt]

https://status.tickettool.xyz/

[shut bolt]

Yeah, that

[random oriole]

thank you vm

[shut bolt]

Sure

[jade topaz]

How long will the reboot take

[shut bolt]

It has just been reported as complete

[shut bolt]

https://status.tickettool.xyz/incidents/932p9cgpdg7q

[heavy patrol]

bruh

after the reboot the emoji doesn't work ||I mean the bot doesn't make a channel||

[jade topaz]

Yep

[mystic hound]

does the bot respond to $debug?

[heavy patrol]

yup

[solid stream]

The old reaction panels have been disabled

Just one more step to completely removing them.

I've left the other reaction controls for now (close, open, delete etc..)

Please recreate your panel using the new buttons.

[heavy patrol]

k, thx for advice

[late pier]

Hey sorry if this is a dumb question, I see that the old reactions stopped working so how exactly would I go about fixing that? I’m on mobile and kind of a discord noob so I apologize for the dumb questions in advance

[chilly needle]

^

[late pier]

In short I just want to fix it so my tickets work again

[eager cargo]

Resend your panels for buttons to work

[shut bolt]

Resend the panels

[late pier]

Yeah I saw but where do I do that exactly

[eager cargo]

You can do it through the dashboard or with a command

[shut bolt]

You have 2 options $panel command or through the dashboard

[eager cargo]

$panel panelidhere

(panelID is the number next to the panel name in panel configs)

[solid stream]

For people with only one panel just do $panel 1

[late pier]

Can I open that on mobile, if you have link would be great and again thank you and sorry if I’m being a pain

[humble sequoia]

https://tickettool.xyz/manage-servers

[eager cargo]

There's the dashboard link, if you're not already logged in with Discord, you can do that then select your server, click the three lines on the top left of your screen, select panel configs, and thats how you can manage all your panels. mobile directions

[late pier]

Thanks guys I appreciate you

[compact gate]

heya, so before the restart i had a panel with 3 buttons to open a ticket, i refreshed the panel and there's just one button left and i can't seem to find the multi-button thing, do you mind helping me out?

[shut bolt]

Hey there

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[compact gate]

is that a new feature? :D

[small ibex]

hi

[wind hull]

hey

how do i make the ticket names be the names of the users

[small ibex]

The bot is not working for me

[wind hull]

not numbers

[eager cargo]

Use the {ticket.user.name} variable with our automatic ticket naming feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[wind hull]

oh ok thanks

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #2 - 190)

[eager cargo]

Yep, note that the feature is premium only.

[wind hull]

oh wait what

[eager cargo]

Is it offline?

[wind hull]

wow

[eager cargo]

Yes, apologies.

[small ibex]

no

[wind hull]

well it was offline for a bit

[eager cargo]

What is wrong with it then?

[wind hull]

i think

[small ibex]

It's online and it doesn't work

[chilly elk]

Hi, bot offline or working with dev?

[eager cargo]

That is because it was being restarted

[small ibex]

It does not work when I click on the reaction

[eager cargo]

Does it give you an error?

[wind hull]

okay

[small ibex]

There is no reaction

[compact gate]

you need to resend the panel in your dashboard, fixxed it for me

[small ibex]

It doesn't work at all

[eager cargo]

Reactions were completely removed from ticket creation

[jade topaz]

#📣│bot-news

[eager cargo]

Like Risk said you need to resend the panel

[chilly elk]

doesn't work for me :/

[small ibex]

What is the matter?

to send the painting

I do not want to enter the site

[eager cargo]

The command for resending a panel would be $panel panelIDhere

If you've only got 1 panel, it would be $panel 1

[eager cargo]

Creating a ticket with buttons doesn't work?

[small ibex]

?

[eager cargo]

What's your server ID?

[small ibex]

779821562287095808

[eager cargo]

Alright one moment

[small ibex]

ok

[eager cargo]

In panel 1 you don't have a color selected for your create ticket button. That's what's causing this message

You need to select one and save.

[tender sedge]

Is the bot down on some servers?

[eager cargo]

Shouldn't be, it was restarted a bit ago. Is it offline?

[tender sedge]

Checked to see if it was just the premium being down but its still up, its just not creating new tickets, it says its online still.

[eager cargo]

Did you happen to be using reactions for ticket creation instead of buttons to create tickets before the restart?

[prime bridge]

🌟ملازم رامي 🌟 has been silenced for 10m
Reason: Posting Discord Server Invites

🌟ملازم رامي 🌟#8276 | 795566252298862603

[tender sedge]

Yes we are using reactions. would that be the issue?

[eager cargo]

Yep, you need to resend all your panels. Reactions have been completely removed from ticket creation in favor of buttons.

#📣│bot-news

[tender sedge]

Understood thank you!

[eager cargo]

Yep

[wind wolf]

Does that mean all emoji reactions do not work anymore?

[eager cargo]

Nope, only ticket creation emoji reactions. Ticket action reactions (delete close transcript etc) will still work for the time being but they will be removed soon.

[wind wolf]

Oh, so that explains why no new tickets were made. Thank you!

Thanks @eager cargo :)

[iron night]

Gave 1 Rep to Quo (current: #2 - 191)

[eager cargo]

Yep

[ionic lark]

Anyone else's tickets stopped working suddenly?

[eager cargo]

Did you happen to use reactions for ticket creation?

[hoary flower]

Should we all resend the Panel Message? Our panel works

[eager cargo]

If you've got butttons and everything is working fine in your panel then you shouldn't need to re-send it

[ionic lark]

yes

[eager cargo]

Reactions have been completely removed from ticket creation in favor of buttons

You need to re-send your panel for it to update

#📣│bot-news

[ionic lark]

Oh ok got it

thanks pal

[glad bloom]

Hey, I don't see the "create panel" button in the Panel configs menu. What am I missing?

I am the owner of the discord

Ok, I resolved the problem

[desert summit]

Refresh your page ig and if this not works log out and login again

[glad bloom]

It just doesnt show up in operagx browser

[desert summit]

Ok ^^

[glad bloom]

Works fine on edge

[woven raptor]

Oof, really sad about reactions no longer being supported

https://cdn.discordapp.com/attachments/892126221629030450/892151304099610624/image0.png

This looks horrible on mobile

[shut bolt]

Yeah, but buttons are a great tool actually

[shut bolt]

It definetely depends on how the person who set up the bot leaves it

Here you have an example of how can it get to look on phone

[solid stream]

Old panels will now fix themselves to have buttons.

[jade topaz]

anyone know how i can make a custom command to bring up a panel

like instead of $panel 1 i would i be able to change it to something $example

[shut bolt]

You could make a tag with the content of the panel, but the only way to make the buttons to appear is using the average command or the dashboard option

[jade topaz]

i dont need buttons, i just need a message to appear when i type $example

wdym make a tag tho

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[jade topaz]

nvm i see it now

thanks

[shut bolt]

Sure

[drifting talon]

Is that automatic? Or do we have do something on our end

[solid stream]

Just press the old reaction and it will update.

any old panel reaction

All ya need to do is react to get a button, the reactions can be cleared if you want.

[drifting talon]

sick

it just updated when I hit one!

Now how do I customize what the buttons say?

[eager cargo]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[shut bolt]

[lapis timber]

I know the auto delete feature has been disabled but is there any sort of work around to auto delete inactive tickets?

[copper owl]

use the $delete command

[lapis timber]

Yeah but that won't automate it, will it?

[copper owl]

well you said yourself there's no automation

there is no work around it since it's disabled

[lapis timber]

Yeah that's why I was asking if there was some way to do it

[copper owl]

well, not really

[shut bolt]

You could close them and make the two step ticket disabled

[lapis timber]

Yeah i did that, which helps a ton

But I'm trying to figure out some way to make it auto close/delete tickets that have been inactive x amount of time

😭

[copper owl]

that is a disabled feature

there is literally, as of currently, no way of doing it

[simple shard]

When I buy premium, is it only for a specific server?

[shut bolt]

Yes, you buy subscriptions per server, the first one will cost $6 and the additional servers $5

[simple shard]

Okay

[jagged lotus]

i have the free one, but it still not respond with $help

[shut bolt]

Please run $debug

[jagged lotus]

ok

[jagged lotus]

still no luck

[shut bolt]

Hmmmmm

[jagged lotus]

ill try giving it admin perms

[shut bolt]

Could you please check this

[jagged lotus]

and then try it out

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[jagged lotus]

yes?

[shut bolt]

Just to confirm

[jagged lotus]

okey

[jagged lotus]

so do i invite the premium bot?

i doubt that lol

[shut bolt]

No no

[shut bolt]

Check that the premium is not selected here

[jagged lotus]

im at the page where the premium is

oh ok

[jagged lotus]

oh wait i just found the problem

silly me

when i first got the bot, i changed the prefix

oof geez why didnt i see that before lol

[shut bolt]

Oh

[verbal sundial]

lol

[shut bolt]

Well, at least you found it

[jagged lotus]

yes but thanks anyway

[shut bolt]

Sure

[verbal sundial]

yeah I had the same problem lol I changed it and then came back after not knowing how to work it so giving up and needed help

[shut bolt]

Lol

[verbal sundial]

I have to eat ice cream

with a fork

[shut bolt]

UFFF

[verbal sundial]

yeah we don't have any clean spoons for some reason

idk where all the spoons went but we don't have any clean ones

[shut bolt]

Check in your room

[unique junco]

Get your damn spoon

[verbal sundial]

no there are no spoons in my room

[shut bolt]

You almost trolled me if it wasn't I recalled from somewhere your name

[shut bolt]

F

[verbal sundial]

there are none in the fucking silverware drawer

[unique junco]

Smh

[verbal sundial]

hold on

nvm

[shut bolt]

Ninja the detective

[verbal sundial]

there are no spoons in my sister's room

[shut bolt]

F

[verbal sundial]

I found a plastic spoon it is good enough

[shut bolt]

Stonks

[verbal sundial]

what do you think of Mango Pepsi
EWWWWW
Sounds good I guess

PABLO WTF

[shut bolt]

JASASJASJASJASJASJ

You asked

[verbal sundial]

have u ever had it

[jade topaz]

im having an issue where when a user creates a ticket they can't see their own ticket but the support staff can

does anyone know any possible causes

[verbal sundial]

hmmm. . .

let's see

uhhhh. . . @shut bolt help

[shut bolt]

Hello!

[shut bolt]

So go into your Dashboard https://tickettool.xyz/manage-servers

[verbal sundial]

I would have thought about it but I am eating ice cream so

[shut bolt]

Then enter into Panel Configs
Settings
Permission Options
And check the User Opened Permissions, they must be lacking the Read Messages perm

[shut bolt]

No worries

[feral cape]

What does this mean? It happens when we react to the button to open a. Ticket

[shut bolt]

Hi there! What bot sent the panel you are using?

[jade topaz]

feelsbad

[verbal sundial]

the react has been cut

it now button

wait

[shut bolt]

Yeah, Battle did something to update the old panels

And that's what's causing the error

[verbal sundial]

so I'm right?

[shut bolt]

Ou, nothing wrong actually

[verbal sundial]

resend the panel then

[shut bolt]

Yes and no, indeed is for the reactions, but it can be solved, the thing is what bot sent the panel message

[shut bolt]

Yeap

[feral cape]

Ahh okay. I don’t use it anymore, but the owners of a server I’m in were wondering what was happening.

[verbal sundial]

see this is why your here to help people and teach me at the same time lol

[shut bolt]

Would you mind taking this into a ticket for further support?

[jade topaz]

i will do that

[shut bolt]

The bot received an update and caused it

[verbal sundial]

#📣│bot-news message

[feral cape]

Thanks!

[shut bolt]

Sure

[verbal sundial]

ok I am done with my ice cream I can now very poorly help people

[shut bolt]

Lol

[verbal sundial]

bro it had been 4 days and no one has responded to the player report I have sent out lol

[jade topaz]

thank you @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #19 - 35)

[shut bolt]

Sure :)

[jade topaz]

how to give rep

[shut bolt]

What report

Saying "thanks" gives out rep

[verbal sundial]

a player report

[shut bolt]

Ohhhh I remember

The user report

[verbal sundial]

yeha

[jade topaz]

thanks @shut bolt

[iron night]

@jade topaz :: You can't rep Yareaj_#4383 for 59 minutes and 27 seconds. Try coming back later?

[verbal sundial]

yeah

[jade topaz]

i already did it ok pog

[verbal sundial]

lol

[shut bolt]

I don't remember what happened with it

[shut bolt]

[verbal sundial]

someone DM advertised

[shut bolt]

A sec please

[feral cape]

Can we thank members or just admins?

[verbal sundial]

memebrs

and admins

anyone you like you can rep

[feral cape]

Thanks @verbal sundial

[iron night]

Gave 1 Rep to ninja (current: #36 - 5)

[feral cape]

https://tenor.com/view/victor-backhand-go-to-his-backhand-viktor-gif-23195742

[verbal sundial]

LETS FUCKING GO BABY

hey that kinda looks like me ngl

I HAVE BEEN EXPOSED AS THE SECURITY GUARD IN THE BACKGROUND FUUUUUUCK

@feral cape do you like my status

[feral cape]

Hahaha yes

[neon breach]

Hey guys, short question:
Users on my Server are not able to open a Ticket. Ticket Tool just sends a message (in the picture).
As far as I can tell, nothing has been changed in the settings or permissions. If u know the problem and a solution I'd be glad to hear from you

[shut bolt]

Hello there!

Due to the most recent update the bot had today, you can see this at #📣│bot-news, we highly recommend you to send the panels again in order to fix this error

[neon breach]

Oh yeah, I just read the past conversation. Thanks

[shut bolt]

Sure!

[drifting talon]

Hi, me again. Our reactions changed to Buttons (FUCKING AWESOME) we have updated the buttons on the dashboard to rename them (they all said "create ticket" lol) its been about 20 minutes, will the change be on the fly or did we miss a step

[shut bolt]

Hello there! I'm glad you love Buttons, they are great

You must resend the panel

[drifting talon]

👀

[shut bolt]

They won't update when you save changes

[drifting talon]

so any change we make to our panel, we must resend it?

to the discord?

also, how do we get a super cool colorful ticket like yours?

[shut bolt]

Yes, any change made to the information of the panel, embed color, images, description, any thing, now, the settings of permissions, logging and all that stuff you must save them and they will be reflected on the new tickets

[shut bolt]

Exactly what do you refer by colorful? The embed color maybe?

[drifting talon]

The tick that sends DMs to users

yours is gold I just fell in love with it

[shut bolt]

Could you please send me a screeshot of it?

[drifting talon]

My I DM you?

[solid stream]

Could be talking about the premium bot

[shut bolt]

Ou

AHHHH

[drifting talon]

https://gyazo.com/6044ffb507f53397d901d950dd070424

[shut bolt]

THE GOLD

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[drifting talon]

YES THE GOLD LOLOLOL

[shut bolt]

JASJSAJ sorry, my bad

Thanks Battle :)

There you go!

[drifting talon]

I AM NOW GOLD BOY

ok so if the Premium bot is in use, it the DM will be a golden ticket lik that screenshot 👀

[jagged lotus]

i dont think that there is one here, but is there a channel to insert suggestions for bot features?

[shut bolt]

Yes, you must select it and thats it

[shut bolt]

You can open a ticket and a staff member will take it to the corresponding channel

[jagged lotus]

oh okey thx

[shut bolt]

Sure

[tardy fable]

Hey dumb question, but is there a way to add a description for the ticket?

[eager cargo]

Like customize the ticket message?

or do you mean like channel topic

[tardy fable]

Yeah like when they get a ticket

Idk how to explain it, it like appears and tells them something. Like if I wanted to say to put in their age or something to be verified into the server. I’m probably not making sense-

[verbal sundial]

yes

[true lintel]

hmm, I can't seem to turn off ticket claiming even tho I have disabled it through the dashboard

[verbal sundial]

in the settings panel

[tardy fable]

I looked, idk where or how

[eager cargo]

Ah

Look below

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[tardy fable]

Thx

[eager cargo]

Is the claim button still appearing?

[true lintel]

I'm not sure, haven't checked that but people still can do $claim

[verbal sundial]

uhhhh. . .

[eager cargo]

You'd need to disable it in your command configs

[verbal sundial]

idfk

[true lintel]

I'm pretty sure I disabled it in the dashboard wait let me check

[eager cargo]

Switch this to

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[eager cargo]

Then make sure you've got it disabled there ^

[true lintel]

hmm

oh lemme check

ah, i see. I didn't know there's a setting there

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 193)

[eager cargo]

Yep

[true lintel]

damn 193 reps lol

[eager cargo]

Been here since April!

[true lintel]

sheesh

[eager cargo]

Well actually, first started helping in this channel in February, but yeah have a good one!

[shut bolt]

Back to first place

[true lintel]

🙏

[verbal sundial]

hope you take the lead @shut bolt

thanks

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #19 - 36)

[verbal sundial]

tehe

[shut bolt]

🥺

[shut bolt]

Appreciate that, thanks

Thanks @verbal sundial

[iron night]

Gave 1 Rep to ninja (current: #31 - 6)

[shut bolt]

Rep x Rep

[verbal sundial]

yay

[shut bolt]

[placid robin]

Hii

[shut bolt]

Hello there!

Any help you require?

[verbal sundial]

yes

[placid robin]

Need help for

TicketTool.xyz - Ticketing without clutter

[shut bolt]

Yeah, exactly what do you need help with?

[placid robin]

For kyc verification

Help

[shut bolt]

What's exactly the problem?

[verbal sundial]

i don't see a problem

[verbal sundial]

@placid robin you must specify what you need help with so we can help you

[nocturne mantle]

Nice

[old coral]

Hi

Can anyone plz help me?

How to change the bot prefix in my server?

@severe path

[old coral]

Ohh ok thanks

[glad bloom]

Is there a way to turn off this ticket created notification

[severe path]

No

[desert summit]

Its just for you no one else can see it

[compact geode]

hello I have a problem I receive a duplicate transcript of the ticket

[dull adder]

Been getting this since yesterday. I can't see any changes to the Discord nor the bot's configuration. Any ideas where to start?

[humble sequoia]

-- moved to ticket --

[humble sequoia]

-- moved to ticket --

[fallow ingot]

Is this a one time thing or happens often?

[jade topaz]

I'm also getting it now, a customer was mentioning to me he can't open a ticket

[fallow ingot]

Could you send a screen shot of what the bot says when he can’t open a ticket?

[jade topaz]

Happens when anyone tries to click on the envelope reaction.

[fallow ingot]

Does ticket tool have administrator?

[mystic hound]

Resend your panel to update to buttons, #📣│bot-news

[fallow ingot]

Ah ^^

[jade topaz]

my friend showed me that, thought i'd pop in the server first to see if anyone else had this issue

Please resend your panels using the dashboard or the $panel command. I did this, but will use the dashboard instead.

[unique junco]

My tickets always getting deleted

Leaving a bad review

😒

[severe path]

[jade topaz]

Working, thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #3 - 184)

[compact geode]

All time @fallow ingot

[jade topaz]

How to I make that the staff get pinged in the ticket?

[severe path]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

@jade topaz ^

[jade topaz]

Thank you!

[iron night]

Gave 1 Rep to aa1on (current: #15 - 57)

[fallow ingot]

ty @severe path

[iron night]

Gave 1 Rep to Schlafendes24 (current: #24 - 15)

[severe path]

[pine raptor]

ticket tool is saying this after i try to open a ticket can someone help me and the owner fix this problem

[severe path]

A role you have is most likely blacklisted here: https://schlafendes24.ban.rip/280GMrkd

[pine raptor]

I don't have a blacklisted role added there tho?

[severe path]

and here?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[pine raptor]

Where's that

oh

i accidently had member blacklisted

oops

ty

[severe path]

[nocturne mantle]

😂

[prime bridge]

ϟ The Tomi ϟ has been silenced for 10m
Reason: Posting Discord Server Invites

ϟ The Tomi ϟ#9011 | 880112463725621279

[molten grotto]

I just want to ask if sending transcripts is a premium only feature? I have the channel for transcripts + logs set, but it only sends logs in the channel. Is this a glitch?

[desert summit]

Did you saved it?

[molten grotto]

Mhm

[shut bolt]

Hi there

The feature of automatic sending the transcripts, indeed is premium

Anyways you can always click the Transcript button at the menu after a ticket gets closed to send it

[molten grotto]

OHH, okay okay. Yeah because my other server is premium and the transcripts worked fine so I was like"wut?" But thank you

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #19 - 37)

[shut bolt]

Sure :)

[indigo socket]

Is there an option for per panel ticket limits - I don't mean the current "ticket limit per user per panel" but a ticket limit per panel - So there can only ever be 10 open tickets for that panel.

Let's say we want to get only 10 users to engage or do something, we can say first 10 to engage the process get to do it for example.

[craggy geyser]

There isn't currently. It's been suggested before though so maybe in the future

[indigo socket]

The user case would be for competitions where there is a limit of contestants.

[indigo socket]

Thank you for the reply.

[iron night]

Gave 1 Rep to Swift (current: #4 - 173)

[craggy geyser]

No worries

[ashen oriole]

hello

you speak spanish ?

[shut bolt]

Yeah

[ashen oriole]

yes

[shut bolt]

I do lol

[ashen oriole]

spanish ?

[shut bolt]

Didn't you opened a ticket last night?

[ashen oriole]

XD

[shut bolt]

XD

[ashen oriole]

you speak spanish ?

:v

[shut bolt]

yes

You know I do lol

[ashen oriole]

ahh ok xd

es que no se hablar mucho ingles xd

[shut bolt]

No te preocupes

Necesitas ayuda o algo?

[ashen oriole]

nesecito aprender ingles xd

[desert summit]

@rotund halo you’re there for sooo long what are you doing 😂

[ashen oriole]

tu mama por si acaso

[shut bolt]

No contestes a cosas que no entiendes por favor xd

@rotund halo need any help?

[ashen oriole]

XD

[jade topaz]

Help me please how can I change the ticket limit on the ticket toll website

[ashen oriole]

you speak spanish ?

[eager cargo]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[jade topaz]

Thank you

Thanks @humble sequoia

[iron night]

Gave 1 Rep to Ticket Tool (current: #9 - 140)

[jade topaz]

How can I remove the seconds cool down

There is a cool down for when you create multiple tickets how can I remove it

[shut bolt]

You can limit how many ticket a user can open per panel or globally

[jade topaz]

Yes but can I remove when thing were if you open multiple tickets at a time there is a 10 second cool down how can I remove the cool down

[shut bolt]

You can't, it is there for preventing the bot to hit rate limits

[jade topaz]

Oh ok thx

Thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #19 - 38)

[shut bolt]

Sure :)

[ashen oriole]

/ / / /

[severe path]

[shut bolt]

[prime bridge]

timillxxx has been silenced for 10m
Reason: Posting Discord Server Invites

timillxxx#0179 | 856100203287019530

[shut bolt]

I'm really glad the reactions made you achieve a great customer experience @marble snow

[marble snow]

They did! They were very useful and made the whole process go more smoothly /hj

[shut bolt]

Hope to see you in more tickets!

[atomic pollen]

.invite

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[fervent fable]

xd

احبكم

احبكم

ولله

[brittle canopy]

Kindly keep the topics in this channel relevant.

[fervent fable]

kulu ziq

[kind steppe]

How do I change the ticket logs to show up in different channel

[shut bolt]

Hello there!

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[kind steppe]

Is there a command?

[shut bolt]

Here you can choose the channels of both, transcript and logging

[shut bolt]

Nope

[kind steppe]

Or just the dashboard

[shut bolt]

Indeed

[kind steppe]

Oh alright thanks mr.Pablo | Probie

[shut bolt]

You are welcome mr. shuja

[gleaming jacinth]

how can ı fix?

[eager cargo]

Re-send your panel

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

-- moved to ticket --

[jade topaz]

How do have tickets go at the bottom of the server

[shut bolt]

It is not possible, by default channels that are not grouped in any category go to the top of the server, what you could do is creating a category, place that category at the bottom of the server, and assign the Ticket Category to be the one you just created

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

ok

[glossy sluice]

Does the Ticket Tool bot ignore commands from other bots?

(And if so, is that configurable?)

[shut bolt]

Indeed

[shut bolt]

Nope, it is a setting we can't modify

[glossy sluice]

Bummer, thanks for the info!

[shut bolt]

Sure!

[plush pumice]

Hello

[shut bolt]

Hi there

[jade topaz]

Hello, is there a way to mention an specific role when a ticket is created? in the message the bot sends

[shut bolt]

Indeed!

Check out this

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

thank u!

[iron night]

Gave 1 Rep to Yareaj_ (current: #18 - 40)

[shut bolt]

Sure!

[verbal sundial]

@shut bolt Bro can you let me at least attempt to help

[shut bolt]

LMAO

I'm sorry

I just go as fast as possible

[verbal sundial]

lmao

I see messages here I look

everything is already fucking solved lol

[shut bolt]

Sometimes I get to be Lightning McQueen

[verbal sundial]

yo hold on let me find it

[shut bolt]

Sure

[verbal sundial]

nvm

[shut bolt]

F

[verbal sundial]

couldn't get it

[shut bolt]

Any clue of what the message said?

[verbal sundial]

https://media.discordapp.net/attachments/707098126858846239/890544456737107988/FB_IMG_1631951568984.jpg

oh

hell there we go

didn't think that would work

[shut bolt]

AJAJAJAJAJA

Nice one

[fervent quest]

hello. Is there a way to make the ticket bot close/delete new tickets if the user doesn't respond within x time?

[shut bolt]

Hi there! For preventing the bot to hit rate limits, the automation was disabled, so there's no current way to do this

[fervent quest]

ok

thanks for that

[shut bolt]

Sure!

[fervent quest]

how long does it take to get the premium role added?

[shut bolt]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[shut bolt]

Send me the link of your debug and I can check it for you

Saw it, a sec please

[verbal sundial]

BRUUUUUUUU

[fervent quest]

thanks

[shut bolt]

Ready!

[shut bolt]

Sure

[shut bolt]

Kachoow

[fervent quest]

that was d quick

[verbal sundial]

NO FUCK YOU

[shut bolt]

AJAJAJAJA

[shut bolt]

Thanks

[iron night]

Gave 1 Rep to LeXo (current: #60 - 1)

[proud sage]

how do i mention a role ?

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[proud sage]

ok ty

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 194)

[eager cargo]

[mystic hound]

the way you did it works fine, just that its <@&roleID> not <@!roleID>

[proud sage]

oke

can i reset the ticket number to 0

[shut bolt]

Yeap

Go into your Dashboard

Panel Configs, then Settings, and then General Options

There you should see the Ticket Count

And set it down to 0

[proud sage]

ok

[shut bolt]

Then Save changes

[proud sage]

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #18 - 41)

[proud sage]

thanks @mystic hound

[iron night]

Error: You're still on cooldown

[shut bolt]

Sure :)

[proud sage]

🙂

[verbal sundial]

NO FUCK U

[shut bolt]

JAJSAJASJAS

Take it easy

[verbal sundial]

I FUCKING HATE THIS

HOW R U SUPPORT TEAM NOW

[shut bolt]

ASJSAJASJSJAS

[verbal sundial]

oh wait nvm

[shut bolt]

You went off for a second

And you came back

And here I am lol

I wasn't expecting it to happen today lol

[verbal sundial]

lol

haha

[desert summit]

Pablo Congratulations for full support-team ^^

[shut bolt]

Thank you!!

[iron night]

Error: You're still on cooldown

[desert summit]

^^

[atomic barn]

Congrats! 🥳

[shut bolt]

Thank you :)

[iron night]

Gave 1 Rep to neonbladez (current: #60 - 1)

[jade topaz]

How to set that all the tickets in one category?

[copper owl]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[copper owl]

@jade topaz here you go , just make sure ticket tool has all the necessary permissions in the category

[jade topaz]

thanks

[copper owl]

Np

[scarlet summit]

؟

[craggy geyser]

You need to give the bot manage channels in the category you have set for open tickets

[humble sequoia]

-- moved to ticket --

[copper owl]

for this, opened arabic ticket

[subtle fable]

how are people doing self assigning of roles??

[craggy geyser]

A variety of bots can do it. But ticket tool does not so we can't offer support for it here. I suggest yagpdb as a good one

[red narwhal]

Our bot has broken for no reason, nothing was changed in the channel or on the server

[humble sequoia]

Reactions Update

Since a while we don't support reactions anymore and switched to buttons.

To enable buttons you have to resend the panel message.

[craggy geyser]

The recent update finally removed reactions totally. And the bot auto updates to buttons but as your panel is the free bot and you are using the premium, you have to resend it yourself

[red narwhal]

I see, let me give it a look and get back to you. Thanks for the quick reply

[humble sequoia]

You can't link to yourself.. sillypants. =)

[tall prism]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[craggy geyser]

Please use commands in your own server. They work there as well (assuming you have the bot working there)

[humble sequoia]

-- moved to ticket --

[tall prism]

Ok thanks

[iron night]

Gave 1 Rep to Swift (current: #4 - 176)

[tall prism]

I voted and didnt count 😦

[craggy geyser]

Were you logged into the right account when you voted? Or have you linked to someone else?

[shut bolt]

What?

[tall prism]

Yes i voted with this account

[craggy geyser]

And it still says no votes?