#🆘│community-support

1 messages · Page 351 of 1

dusky wind
#

Ok

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Gracias

shut bolt
#

Dale, me avisas cualquier cosa

dusky wind
#

Ok

humble sequoiaBOT
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-- moved to ticket --

little widget
#

i need some help, i wanna copy all the tags i have in one server and put it to another, do i have to do everything manually or can i just transfer if that makes sense

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nvm ^ doing it by hand

gritty urchin
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Can i have a ticket created without ppl reacting ]

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like create a ticket as soon as someone joins the server

shut bolt
gritty urchin
shut bolt
shut bolt
robust sandalBOT
#

يمكنك إنشاء تذكرة باللغة العربية هنا #🎫│make-a-ticket

English (en) → Arabic (ar)
shut bolt
shut bolt
#

Hey there@verbal sundial! how are you?

verbal sundial
#

good I am trying to apply for Spanish support but the person was just like what is your question

#

my question is how I can apply for Spanish support like bru

shut bolt
shut bolt
verbal sundial
#

thx @shut bolt I didnit

iron nightBOT
#

Gave 1 Rep to Yareaj_ (current: #24 - 13)

verbal sundial
#

did it

static dirge
#

Is ticket tool down?

shut bolt
verbal sundial
#

@static dirge no it is not

humble sequoiaBOT
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-- moved to ticket --

verbal sundial
#

it gets kinda lonely here when no one needs something

jade topaz
#

why did my ticket count get reset

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anyone else's reset?

verbal sundial
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@jade topaz what do you mean

jade topaz
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my ticket count

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reset to 1

verbal sundial
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of you made a new panel it probably got reset

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if*

jade topaz
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thats not how

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it works

verbal sundial
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Bru sure

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r u sure*

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yes help

shut bolt
jade topaz
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sup

verbal sundial
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he can help

jade topaz
#

it isnt an issue, but im still confused as to why it would reset

shut bolt
#

By any chance one of the members to your dashboard reset the count from the Panel Configs?

jade topaz
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and a ticket was opened, with errors being "channel is not a ticket"

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they cant

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lol

shut bolt
jade topaz
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like 10 minutes ago

shut bolt
#

Oh

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Pls give me a sec I try something

jade topaz
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all works fine now though, was just super weird

verbal sundial
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lol ok

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I made a demo it works fine here

shut bolt
shut bolt
jade topaz
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all me

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in the logs

shut bolt
jade topaz
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actually no

shut bolt
jade topaz
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no logs

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of it

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only me saving it, aka fixing it

shut bolt
#

Quite strange

verbal sundial
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wait does having your discord server in your status count as advertising

shut bolt
jade topaz
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yeah all good

shut bolt
#

maybe the bot got bugged for a sec or something

jade topaz
#

probably

shut bolt
#

Was it the free or the premium bot you were having trouble with?

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Just to write it down

jade topaz
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premium

shut bolt
#

Okey thanks

jade topaz
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i had a ticket open, count was reset and the channel wasn't registered as a ticket. thats all.

#

cya

shut bolt
verbal sundial
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sooooo

shut bolt
verbal sundial
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wat ya up to

shut bolt
verbal sundial
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nice

shut bolt
#

Wbu?

verbal sundial
#

nothing much just video chatting with my friend

shut bolt
verbal sundial
#

ik

shut bolt
verbal sundial
#

@vale minnow you need to say thanks to rep then

iron nightBOT
#

Gave 1 Rep to DontTemptFate (current: #60 - 1)

verbal sundial
#

@shut bolt I am off the phone and the girl I was talking to we are dating now

shut bolt
verbal sundial
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lol

shut bolt
#

Congrats

verbal sundial
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ik turned out she has liked me sense last year

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I have too but idk she liked me

shut bolt
verbal sundial
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lol

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yes

shut bolt
#

That's really nice 😎

verbal sundial
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thx

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I told my friend group and none of them believes me

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so we are going to hug to prove to them we are

shut bolt
verbal sundial
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lol

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I only see her at lunch so it kinda a bummer

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I don't usually sit with her but I am probably going to start sitting with her

shut bolt
verbal sundial
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see

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she still doesn't believe me lol

shut bolt
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Cuteness be like:

verbal sundial
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lol

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in the rules it says that getting members takes your own hard work

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yes I have gotten all my 66 real people from hard work I run the server and have to run the Minecraft server for it

shut bolt
verbal sundial
#

yes sir

verbal sundial
#

@shut bolt what does it mean to be a probationary support

shut bolt
verbal sundial
#

ohhhhh ok

shut bolt
verbal sundial
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thx @shut bolt

iron nightBOT
#

Gave 1 Rep to Yareaj_ (current: #23 - 15)

shut bolt
verbal sundial
#

+rep

iron nightBOT
#

@verbal sundial :: No user provided - syntax is -giverep <user> where user can be either a mention or an ID.

verbal sundial
#

how do i check how much rep I have

shut bolt
#

There's a command for knowing it, the thing is that I don't have access to it lol

verbal sundial
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+rep

iron nightBOT
#

@verbal sundial :: No user provided - syntax is -giverep <user> where user can be either a mention or an ID.

verbal sundial
#

+rep score

iron nightBOT
#

@verbal sundial :: No user provided - syntax is -giverep <user> where user can be either a mention or an ID.

verbal sundial
#

@shut bolt I am in the server it says just do +rep well tf

shut bolt
#

Well, it depends on the prefix of the bot, at least I don't have perms to see the rep so I can't do more :(

verbal sundial
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ik

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-rep

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. . .

shut bolt
verbal sundial
#

THIS PIECE OF SH- I mean amazing bot

shut bolt
#

Jajajaja

verbal sundial
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guess how many pings I got

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they asked oh do your server have a cc for rep and is the rep command overriden

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but you can't find out soooo. . . idk

shut bolt
verbal sundial
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they said

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ah then that's probably why xd, the server probably overridden the built-in rep so it makes it grep instead

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no I am serious guess how many

shut bolt
verbal sundial
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wtf no

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higher

shut bolt
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What

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Bro

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36?

verbal sundial
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nope higher

shut bolt
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54?

verbal sundial
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nope higher

shut bolt
verbal sundial
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nope higher

shut bolt
#

Wait what JAJA

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120?

verbal sundial
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lol

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nope higher

shut bolt
#

164

verbal sundial
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nope higher

shut bolt
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...

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245?

verbal sundial
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nope higher

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lol

shut bolt
#

432

verbal sundial
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nope higher

shut bolt
#

No clue bro SadKekw

verbal sundial
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1889

shut bolt
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WHAT

verbal sundial
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lol

shut bolt
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That's a lot

verbal sundial
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I have a 162 in one server 160 in another

shut bolt
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Holy

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Well, I gotta go, gn

sweet sedge
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i there an way to insert a URL in a body tag oder fiel ?

shut bolt
#

You mean to include like a hyperlink right?

sweet sedge
#

yes

shut bolt
#

Yeap, you got to this:
[The text you want to show](The URL)

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And that should do it

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Just forgot to add

shut bolt
prime bridgeBOT
#

🆃🅷🅾🅼🅼🆈 has been silenced for 10m mute
spacearrowRight Reason: Posting Walls Of Text

🆃🅷🅾🅼🅼🆈#7330 | 581326737284136960
shut bolt
#

Hey! @vale minnow are you there?

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Okey nvm, I was just checking you could solve the problem and they just confirmed to me that yes :)

frosty rock
#

Hello there, i have a problem

i want that the ticket go in a category which is just set up for the mod team, the settings are set correctly at the bot permission so the user/role which create a ticket should se the ticket channel after creating but i dont see it when i test it with the role preview.

Is this a problem with the role preview or could there be another problem?

shut bolt
humble sequoiaBOT
#
Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

frosty rock
#

ah

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true

shut bolt
#

Also, remember to set the perms of the panel for the support roles

frosty rock
#

simple so i have to get a test slave account 😄

shut bolt
#

If you need any further assistance we'll be glad to help :)

frosty rock
#

thanks for the fast help ❤️

shut bolt
frosty rock
#

thanks @shut bolt

iron nightBOT
#

Gave 1 Rep to Yareaj_ (current: #22 - 16)

shut bolt
prime bridgeBOT
#

success Successful bans: 1
cancel Unsuccessful bans: 0
activity Reason: scam
trustedAdmin Moderator: @mystic hound

jade topaz
#

anyway that we can restrict a role from ticket creation

humble sequoiaBOT
#
Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

copper owl
#

@jade topaz ^^

fierce bough
#

Is there any way to recover a deleted ticket, or once it’s gone is it gone for good?

copper owl
fierce bough
#

Awesome. Thanks for the super quick reply 🙂

copper owl
severe lark
#

Hello.

shrewd adder
prime bridgeBOT
#

rightSort Type: Messages that come after a certain message
trustedAdmin Moderator: @shadow axlewhitelistUserupvoter
messagesFetched Messages Fetched: 100
messagesIdentified Purge Request: 100
scan Messages Identified: 14
delete ** Messages Purged:** 14

fierce bough
#

@shrewd adder thanks mate. I did that, makes it a lot easier 🙂

iron nightBOT
#

Gave 1 Rep to Chubbs (current: #60 - 1)

slender minnow
#

i get this mssg whenever i press transcript button of multiple tickets within a short span of time

Screenshot_1638.png
desert summit
slender minnow
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i am on discord web

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i dont think you have to update the web version

desert summit
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Oh sorry mb

slender minnow
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as it will update itself when i reload the page

slender minnow
desert summit
#

Ig just an Bug on Dc Bug I’m not Shure

slender minnow
#

thats from tt i am pretty sure

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bcz if it was from dc then i dont think it will be sent by the bot

desert summit
#

Yeah but it says at the and so on iOS maybe also on Web

slender minnow
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well i also want to know what it meant by failing buttons XD

desert summit
#

Yes xD

slender minnow
desert summit
#

Yeah idk

fallow ingot
frozen pilot
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Hmm

#

I subscribed to the premium version how do i get that role

copper owl
#

$pc

humble sequoiaBOT
#
How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

copper owl
#

@frozen pilot ^^

frozen pilot
humble sequoiaBOT
#

-- moved to ticket --

stark sedge
#

$help

humble sequoiaBOT
#
Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

stark sedge
#

$new

severe path
dusky wind
#

Hola, una pregunta

shut bolt
#

Cómo te puedo ayudar hoy?

dusky wind
#

En un servidor el bot se salio

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Nose que paso

shut bolt
#

Pero así sin motivo?

dusky wind
#

Si

shut bolt
#

De pura casualidad tienes acceso al registro de auditoría?

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Para ver si alguien no lo echó

dusky wind
#

Si tengo

shut bolt
#

Mira por acción

#

Y revisa la de Expulsar Miembro

dusky wind
#

No hay nada

shut bolt
#

Hmmm, y es posible que al bot se le haya quitado acceso a algún canal y aún así esté en el servidor?

dusky wind
#

Aya

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Fue un miembro del server

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Lo siento por molestar, gracias

shut bolt
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No es ninguna molestia :)

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Con gusto, que tengas buen día

dusky wind
#

Igual mente

shut bolt
dusky wind
#

Me confundi, como nose ingles pense que era elije tu idioma

shut bolt
#

Ah okey no pasa nada :)

turbid jolt
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hello

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i need help

shut bolt
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Hi!

#

How may we help you?

turbid jolt
#

I am an Arab. I want to explain how to activate the log bot

shut bolt
#

$help transcript

humble sequoiaBOT
#
How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

turbid jolt
shut bolt
turbid jolt
#

ok

#

How many records are there in the bot?

shut bolt
turbid jolt
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I mean how many are there log with bot ticket tool

shut bolt
#

/ar Sorry, I didn't get the question, you want to save the tickets on a separate channel right?

robust sandalBOT
#

آسف، لم أحصل على السؤال، كنت ترغب في حفظ التذاكر على قناة منفصلة أليس كذلك؟

English (en) → Arabic (ar)
turbid jolt
#

yes

#

/en نعم بلفعل هاذى ما اريده

robust sandalBOT
#

Yes, by doing that, that's what I want.

Arabic (ar) → English (en)
shut bolt
# humble sequoia

/en Okey! Please follow the steps you see here, that will allow you to select a transcript channel

robust sandalBOT
shut bolt
#

ups

#

/ar Okey! Please follow the steps you see here, that will allow you to select a transcript channel

robust sandalBOT
#

حسنا! يرجى اتباع الخطوات التي تراها هنا، التي سوف تسمح لك لتحديد قناة نسخة

English (en) → Arabic (ar)
shut bolt
#

$help transcript

humble sequoiaBOT
#
How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

turbid jolt
#

/en هل بلفعل فقط سوجد سجل واحد للبوت الخاص بكم

robust sandalBOT
#

Do you just find one record of your bot?

Arabic (ar) → English (en)
shut bolt
#

/ar You can only set one channel to the bot send automatically the ticket transcripts

robust sandalBOT
#

يمكنك تعيين قناة واحدة فقط إلى بوت إرسال تلقائيا نصوص التذاكر

English (en) → Arabic (ar)
turbid jolt
#

/en فقط يوجد سجل واحد و يلي هو سجل حفط التكت

robust sandalBOT
#

There's only one record, which is the ticker log.

Arabic (ar) → English (en)
turbid jolt
#

/en انا اريد كلتالي : - قناه إلى سجل اغلاق التكت و - سجل فتح التكت و - سجل نسخة التكت

robust sandalBOT
#

I want to eat: - Channel to the record of closing the tectonics and - record the opening of the tectonics and - record the copy of the tectonics

Arabic (ar) → English (en)
turbid jolt
#

/en اتمنى انك فهمتني

robust sandalBOT
#

I hope you understand me.

Arabic (ar) → English (en)
shut bolt
#

/ar Okey, I think I got it, you can select what actions the bot logs in the selected channel

robust sandalBOT
#

Okey ، وأعتقد أنني حصلت عليه ، يمكنك تحديد الإجراءات التي يسجل بوت في القناة المختارة

English (en) → Arabic (ar)
shut bolt
turbid jolt
#

/en هل يمكنك اعطائي الرابط الخاص في لوحة التحكم

robust sandalBOT
#

Can you give me your link in the control panel?

Arabic (ar) → English (en)
jade topaz
#

yo i need the link to this server

#

ping when reply

shut bolt
#

/ar you mean the link to access the control panel?

robust sandalBOT
#

تقصد الرابط للوصول إلى لوحة التحكم؟

English (en) → Arabic (ar)
shut bolt
brittle canopy
#

@turbid jolt صباح الخير, اقدر اساعدك ازاي؟

turbid jolt
#

تقدر تيجي التكت ولا نتحدث هون

brittle canopy
#

طبعا هجيلك التيكت

humble sequoiaBOT
#

-- moved to ticket --

hasty trench
#

How do I get my "Premium Subscriber" tag here on Discord?

eager cargo
#

$pc

humble sequoiaBOT
#
How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

hasty trench
#

Is it possible to change the name of the commands to close ticket, reopen, among others?

shut bolt
hasty trench
#

And the image of BOT Premium, is it possible to change?

humble sequoiaBOT
#
Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

shut bolt
verbal sundial
#

how is no one on to help with my player report

scenic plinth
#

Um, because we don't do support for games?

jagged lotus
#

im using tags but can the tags be set so it only works in certain channels?

shut bolt
jagged lotus
#

oh yea i forgot about perm..

#

thanks

shut bolt
verbal sundial
#

@scenic plinth no I meant discord member sorry I just said player

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I do games a lot not usually report discord members lol

scenic plinth
verbal sundial
#

oh ok

#

thx @scenic plinth

iron nightBOT
#

Gave 1 Rep to Lixツ (current: #5 - 157)

silk pasture
#

i am having trouble gettng into the dashboard with a server i join i have the manage server perm but it still wont let me access it

humble sequoiaBOT
#

-- moved to ticket --

barren harbor
#

anyone here

eager cargo
#

not me

barren harbor
#

ok

#

i want to get pinged when a member messages in a ticket

eager cargo
#

that's not possible unless you setup a tag that will ping you (this can only be triggered with a specific set of characters aka a word or symbol)

#

You can have the bot ping you when the member creates a ticket though

barren harbor
#

how to do that

humble sequoiaBOT
#
**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

eager cargo
#

Either edit your ID <@ID> into the message text in your ticket message, or if you want it to ping a role

#

$help ping

humble sequoiaBOT
#
How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

finite dove
#

I do not see the ticket tool status in my server

eager cargo
#

Can you elaborate?

barren harbor
eager cargo
#

The role named support

barren harbor
#

soory for ping

#

ok

eager cargo
#

you can replace it with whatever your support role name is

barren harbor
#

ok

#

thx

eager cargo
#

yep

finite dove
eager cargo
#

the like actual status discord feature?

#

like you're using right now

#

If so, it does that sometimes, as long as the bot is responding to commands and functioning, there's no issue

#

if you look at the premium bot right now, it doesn't have a status either.

finite dove
#

Oh

#

Ok

mystic hound
#

@jade topaz, in regards to your review:

Your last (and only) ticket was 6 days ago, and was handled by a totally different support member, in that ticket you were quite satisfied soo any particular reason for a negative review on a different member? I'd appreciate any feedback you may have

desert summit
#

Big F HAHAH

hasty trench
#

Is it possible to delete a ticket automatically when it is closed?

shut bolt
hasty trench
fresh shell
#

how do i change the subtext

image0.png
#

the "to create a ticket" one

shut bolt
hasty trench
iron nightBOT
#

Gave 1 Rep to Yareaj_ (current: #22 - 18)

shut bolt
shut bolt
fresh shell
shut bolt
#

Oh okey

#

Do you have a panel already created?

hasty trench
fresh shell
shut bolt
#

$help ping

humble sequoiaBOT
#
How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

shut bolt
# fresh shell i just did

Click on the blue button that's named Settings, and follow the process I mentioned, take into account you must have premium to edit this option

fresh shell
iron nightBOT
#

Gave 1 Rep to Yareaj_ (current: #22 - 19)

shut bolt
fresh shell
#

how do i make it so it gives the person a role when they tap "create a ticket"

copper owl
atomic solstice
unique junco
#

That’s currently not possible

deft idol
#

Sorry to say but the bot is not working in my server

#

I mean its showing an eror

severe path
deft idol
#

Here

#

Its saying bot error

severe path
#

Are you still using the Premium Bot even though your Premium has expired?

deft idol
#

It says to run $ debug but even that comand is not working

#

No

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I just got the bot today

deft idol
#

I kick it and then invite it but it is not working

severe path
#

Could you show me what that looks like on your end?

unknown.png
deft idol
#

Sir thnx it works now@severe path

severe path
deft idol
#

I did not use the free bot option thnx for the help

wicked gorge
#

hey guys

brittle canopy
#

Hello.

wicked gorge
#

how to make everyone can't close ticket

#

@brittle canopy stroos_welcome

severe path
severe path
wicked gorge
#

thanks

hasty trench
humble sequoiaBOT
#
Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

copper owl
#

@hasty trench if you dont see the button, your discord is outdated

hasty trench
#

Why are people unable to see the ticket's open button?

copper owl
copper owl
hasty trench
#

Thanks

#

Thanks @copper owl

iron nightBOT
#

Gave 1 Rep to Neptune (current: #1 - 188)

copper owl
#

no problem

naive lance
#

Hello

#

I need the invite link

#

@hybrid dagger

copper owl
#

$invite

humble sequoiaBOT
copper owl
#

3rd link

naive lance
#

Ok thx

#

@copper owl Can you tell me how to add a ticket?

copper owl
#

As i said, do not ping support members in this channel

humble sequoiaBOT
copper owl
#

this is the setup for the bot, follow the instructions and the bot should be setup

naive lance
#

Ok

jade topaz
#

help

#

help me plsss

#

men help me faster

#

@naive lance help me

naive lance
#

What

jade topaz
#

I if that russian so that I will translate your text in the translator ok?

naive lance
#

Ok

jade topaz
#

in general, I have a problem with bo

naive lance
#

But if you need help in the bot wait for support team

jade topaz
#

I added it to the server but in the menu where everyone is displayed in

naive lance
#

Idk like you

jade topaz
#

where all support

#

@naive lance if you want to teach you Russian

#

@eager cargo

#

help me ppjplk

slender minnow
slender minnow
lofty cedar
#

Is there a way to restrict some people from a ticket

#

Like I only want admins to see that particular ticket and not mods

severe path
#

$help support

humble sequoiaBOT
#
How to let support team see into a ticket
About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..
severe path
#

remove the mod role here @lofty cedar

scenic plinth
#

Stop pinging random people as well please. People are either working or in school, you will get support when someone reads chat to do so.

lofty cedar
severe path
#

Then you have to do $remove <role>

spiral cipher
#

.invite

#

$invite

humble sequoiaBOT
foggy gust
#

is it possible to set the language somewhere other than english?

kind hawk
#

!role

#

darnit how do you tag a role again in tickettool ?
is it {864538218401628160}

#

or @864538218401628160

#

nv, found it

#

!selfhelp xD

mystic hound
#

lmao

#

$help ping

humble sequoiaBOT
#
How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

mystic hound
#

just incase

blissful cedar
#

شلون اعمل تسجيل خروج من البوت ؟

robust sandalBOT
scenic plinth
#

/ar Assuming you mean logout... hit you profile picture on the dashboard and hit logout

robust sandalBOT
#

على افتراض أنك تعني الخروج... ضرب لك صورة الملف الشخصي على لوحة القيادة وضرب الخروج

English (en) → Arabic (ar)
blissful cedar
#

تمام شكرا

robust sandalBOT
hasty sequoia
#

im trying to setup as soon as the ticket is open it go in to a catagory

shut bolt
#

Try out this:

#

$help category

humble sequoiaBOT
#
How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

hasty sequoia
#

ok thank you

shut bolt
#

Remember to click on the Save button after selecting the category

hasty sequoia
#

im trying to setup next is on how to setup auto closing after the ticket is close

shut bolt
#

Like, when the ticket gets closed it deletes right?

hasty sequoia
#

yes

#

without the person having to delete it

shut bolt
#

Go into the Dashboard of the server you want to edit

#

Go into the Panel Configs

#

Open the General Options menu

#

Mark as offswitch the Two Step Ticket

#

And click on the Save button

#

And that's it

hasty sequoia
#

thank you

#

thank you @shut bolt

iron nightBOT
#

Gave 1 Rep to Yareaj_ (current: #22 - 20)

shut bolt
jade topaz
#

how do i make it to where a ticket open it pings my support team?

eager cargo
#

$help ping

humble sequoiaBOT
#
How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

jade topaz
#

oh ok

#

i can't find it

shut bolt
#

First of all open the Dashboard of the server you want to edit

jade topaz
#

ok

shut bolt
#

Then go into Panel Configs

jade topaz
#

ok

shut bolt
#

And click in the Settings of the panel you want to edit

jade topaz
#

ok

shut bolt
#

Open the menu that says Ticket Options

jade topaz
#

ok

shut bolt
#

And click on the button labelled Edit Ticket Message

jade topaz
#

ok

shut bolt
jade topaz
#

ok i tried to do the @ but it didn't work

shut bolt
jade topaz
#

ok

shut bolt
#

Okey, and what's the exact name of the role?

jade topaz
#

Support Team

shut bolt
#

Okey

jade topaz
#

yea it didn't work

shut bolt
#

You were missing the {} for the role mention, so replace the text you got on the box for this one

{user} Welcome Please Wait For The Support Team {@Support Team}
#

Sorry the delay, left the message on drafts but didn't send it lol

jade topaz
#

ohhhh

#

all good

shut bolt
#

It should work with that text

unknown.png
jade topaz
#

yep

shut bolt
#

Nice

jade topaz
#

thank you so much

shut bolt
#

A pleasure to help :)

jade topaz
#

thanks @shut bolt

iron nightBOT
#

Gave 1 Rep to Yareaj_ (current: #22 - 21)

jade topaz
#

how can i see pass closed tickets

#

@shut boltI apolgize for the ping

shut bolt
#

Hello there

shut bolt
shut bolt
#

$help transcript

humble sequoiaBOT
#
How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

shut bolt
#

There you can log the tickets that have been closed in your server and also save their corresponding transcripts

jade topaz
#

ok thanks

#

thanks @shut bolt

iron nightBOT
#

@jade topaz :: You can't rep Yareaj_#4383 for 20 minutes and 21 seconds. Try coming back later?

jade topaz
#

another rep lol

shut bolt
jade topaz
#

nvm

shut bolt
jade topaz
#

ill do it later

shut bolt
#

If you got any more questions let me know, as far as I'm online i'll try to help you

jade topaz
#

ok thanks

solid stream
shut bolt
obsidian monolith
#

tell me right now why I'am banned on tickettool page?

solar briar
#

hi i cant login to ticket tool ????

obsidian monolith
#

I can login

#

BUT I'M BANNED

#

and I got this

#

PLEASE HELP ME

#

please 😭

#

pls help

jade topaz
#

@obsidian monolith you just leaked your ip
please read the message before you send it anywhere

obsidian monolith
#

I did

jade topaz
#

i dont think you did

#

anyway

obsidian monolith
#

but read what?

jade topaz
#

just wait a few minutes or an hour and you should be able to access the dashboard

obsidian monolith
#

ok

jade topaz
obsidian monolith
#

ip to?

#

but nobody saw it ..

#

of you

jade topaz
#

just be careful next time please

obsidian monolith
#

but nobody saw it .. so good

shut bolt
obsidian monolith
#

I got question

shut bolt
obsidian monolith
#

but what?

shut bolt
solar briar
shut bolt
lofty trout
#

Hallo

#

Im have aproplem

shut bolt
lofty trout
#

My tick bot does not open, or I can edit it, meaning it does not appear. I tried to recycle the page, but what is the solution?

#

@shut bolt

shut bolt
lofty trout
#

Yrs

#

Yes *

#

Im trying to refreshing but it is not working

#

I dont know what is the proplem

humble sequoiaBOT
#
Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

shut bolt
#

Try this please

lofty trout
#

How to see my level ?

#

Ond dashboard level

shut bolt
#

Run the command $level in your server

lofty trout
#

My level is 27

#

And how to see my dashboard level

shut bolt
lofty trout
#

Ok

shut bolt
#

Run the command $debug and send me the link please

lofty trout
#

Its not working

#

Im try all my servers is showing up only the server i want

shut bolt
#

The debug one

lofty trout
#

One min

shut bolt
#

Sure

lofty trout
#

Can u come to my server and im give u role

#

And you can fex the proplem

shut bolt
lofty trout
#

So how can fex the proplem

shut bolt
#

Did you ran the debug command yet?

lofty trout
#

No cuse its no showing up

#

Can u se it here ?

shut bolt
lofty trout
#

Yes

#

??

shut bolt
#

Hmmmmmm

#

Does the bot have the permissions to read and send messages?

lofty trout
#

Yes

#

now its fux

#

I

#

Thx so much @shut bolt

iron nightBOT
#

Gave 1 Rep to Yareaj_ (current: #21 - 24)

shut bolt
shut bolt
lofty trout
#

Thx

shut bolt
slow umbra
#

my server not showing on dashborad

#

i tried a lot of times

humble sequoiaBOT
#
Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

slow umbra
#

thnx

rigid yoke
#

السلام عليكم

indigo socket
#

Hello folks - How do I invite the premium ticket tool bot to my server

#

I've got 2 other servers with the premium bot, just created a 3rd, already got the subscription but cannot find how to invite the premium one in

#

I found the invite link for it in this Discord - It's just not in the web console from what I could see - Thank you!

rigid yoke
#

How do I subscribe to the premium?

humble sequoiaBOT
oblique bloom
#

How can i have it ping a certain role when someone opens a ticket? Like if someone opens a ticket how can I have the ticket ping a certain role?

#

Nevermind i figured it out

shadow comet
#

Hello I have a bug on the site when I want to choose the lounge where the ticket panels will be put, the problem is that its does not want to show all the lounges but when I click it puts a lounge and all the time the same and it's very annoying

turbid jolt
#

hi

#

i need help

brittle canopy
#

$help ping

humble sequoiaBOT
#
How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

brittle canopy
oblique bloom
#

ok thank you.

brittle canopy
brittle canopy
turbid jolt
#

/en شوف خاصك

robust sandalBOT
#

Look at your own

Arabic (ar) → English (en)
humble sequoiaBOT
#
لا ترى سيرفرك في لوحة التحكم؟

ربما ستحتاج إلى إعادة التسجيل. انظر أدناه لمعرفة الخطوات الخاصة بكيفية إعادة التسجيل.
كيفية إعادة تسجيل لوحة التحكم.

ملحوظة :
تحتاج إلى أحد هذه الأشياء الثلاثة للوصول إلى لوحة التحكم.

  1. مالك السيرفر
  2. مسؤول السيرفر
  3. رول لوحة التحكم
brittle canopy
shadow comet
#

your bug site when I want to choose the living room where the panel will be put

jade topaz
#

how to setup

turbid jolt
#

تمام

brittle canopy
humble sequoiaBOT
jade topaz
#

How to do $debug

brittle canopy
jade topaz
brittle canopy
brittle canopy
jade topaz
#

Hola, no me deja

#

Me pone $debug y no sé qué es

brittle canopy
#

@jade topaz What exactly you want to do with the $debug command?

jade topaz
#

Eso

brittle canopy
# jade topaz

Can you give us the debug link you get via $debug?

jade topaz
#

Can you speak spanish?

brittle canopy
#

Unfortunately not.

ember token
#

is there a way to add multiple buttons?

brittle canopy
#

Please do not ping/ghost ping staff members.

However, feel free to follow these instructions to add multiple buttons to one panel.

humble sequoiaBOT
#
Multipanels

Multipanels are a premium feature premium that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

#
Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

ember token
#

What do u mean ghost Ping!

#

I didn’t ghost Ping u

brittle canopy
#

Pinging and delete the message right after.

#

Anyway, check the instructions above.

ember token
#

Ok thanks

brittle canopy
#

You're more than welcome.

trail harbor
severe path
trail harbor
#

oh ffs

#

all the other save buttons showed XD

#

thanks

#

Got it to save by stretching my browser throughout three screens XD

severe path
#

haha

severe path
trail harbor
#

Ah, cool

humble sequoiaBOT
timid juniper
#

Anyone know how to make it so more folks can close tickets? right now only i can

shut bolt
olive hill
#

hi

#

anyone pls help me ?

#

to config the ticket tool bot?

timid juniper
#

can you assign that to a role?

shut bolt
shut bolt
#

$help setup

humble sequoiaBOT
timid juniper
olive hill
shut bolt
timid juniper
#

yeah

#

maybe fill in "allowed roles"?

#

might that work

shut bolt
#

Please go into Command Configs and Settings of Close

shut bolt
olive hill
#

my discord langauge its hungary

timid juniper
#

there looks like i could add a role

#

dope

shut bolt
olive hill
#

anyone help me ? pls

shut bolt
timid juniper
olive hill
#

pls help

shut bolt
shut bolt
olive hill
quick kettle
#

@shut bolt mb i didnt see thsi channel

#

this*

#

thats y i close ticket

shut bolt
quick kettle
#

alr so i cant view my server on list after i invited bot

#

and im tryna buy premium for my server

shut bolt
#

Try out this

humble sequoiaBOT
#
Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

quick kettle
#

wdym level 6

shut bolt
quick kettle
#

User permission level with Ticket Tool
@Jayy is permission level: 6 (Guild Owner)

#

see

shut bolt
#

Nice

#

Try login out, and then back in

quick kettle
#

alr

#

alr i see ty ima buy prem now

shut bolt
quick kettle
#

@shut boltalr so

#

ima buy prem rn

shut bolt
#

Nice

quick kettle
#

when i buy will it say

#

Premium Ticket Bot or wtver

#

@shut bolt

shut bolt
quick kettle
#

Ticket Tool | Premium Bot like this

humble sequoiaBOT
#
Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

shut bolt
#

you should do this

#

And after in the Server Configs select the premium bot

quick kettle
#

i bought

#

Your subscrption is being processed, Please wait..

shut bolt
#

Let's wait

quick kettle
#

it says select one

#

do i select the server?

shut bolt
#

Select your server

#

Yeap

quick kettle
#

now how do i invite

#

premium bot

shut bolt
#

Go into Server Configs

quick kettle
#

where is that again

shut bolt
#

Theres a blue button that says Invite Premium Bot

quick kettle
#

in manage servers?

shut bolt
quick kettle
#

Time Left: 6 days, 23h, 55m

#

uh i jus bought a month

humble sequoiaBOT
#
Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

quick kettle
#

still says 6 days

#

:'/

#

proof i bought to ;-;

unknown.png
shut bolt
#

You enabled the free trial right?

quick kettle
shut bolt
quick kettle
#

where

shut bolt
humble sequoiaBOT
#
Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

quick kettle
#

yes

#

but i did activate free trial earlier

#

b4 i bought

shut bolt
#

Ou, a sec please

shut bolt
quick kettle
#

@shut bolt is there anyway that it can do ticket-{user}

#

instead of discord-{count}

verbal sundial
#

@quick kettle probably in the settings

shut bolt
quick kettle
#

alr i found it i think

humble sequoiaBOT
#
Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature
shut bolt
shut bolt
shut bolt
quick kettle
shut bolt
verbal sundial
#

LETS GOOOO I WAS RIGHT

shut bolt
quick kettle
humble sequoiaBOT
#

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/891410345640468570

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
164/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
ninja#1480
User ID:
638150353938022403
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","time"]
Current shard:
1
API Latency:
88

shut bolt
verbal sundial
#

oh fuck

quick kettle
shut bolt
quick kettle
dark pendant
#

في دعم فني عربي ؟؟

shut bolt
robust sandalBOT
eager cargo
#

$arabic

humble sequoiaBOT
#
فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

quick kettle
dark pendant
#

thank you

shut bolt
verbal sundial
#

لا أعتقد ذلك

humble sequoiaBOT
#
How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter
shut bolt
# quick kettle wdym

If you selected the premium bot in your server or you are still with the free one

shut bolt
quick kettle
#

is it possible to make it discord username instead of id

#

on ticket or no

shut bolt
#

$variables

humble sequoiaBOT
#
Supported Variables 
{server.id} --> ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> --> Channel link of the current channel
{channel.name} --> Name of the current channel
{channel.id} --> ID of the current channel

{author} = <@user> --> Mention of the user triggering this message
{author.name} --> Name of the user triggering this message
{author.id} --> ID of the user triggering this message
{author.nickname} --> Nickname of the user triggering this message
{author.icon} --> Direct Url of the profile picture of the user triggering this message
{author.tag} --> 4 digit tag (discriminator) of the user triggering this message
{author.full} --> username + 4 digit discriminator of the user triggering this message

{panel.count} --> The current count number of the panel (Tickets only)
{panel.name} --> The name of the panel (Tickets Only)
{panel.ticketLimit} --> The current limit of the panel (Ticket Only)

{ticket} = <#channel> --> Channel mention of the ticket
{ticket.id} --> Channel ID of the ticket

{ticket.user} = <@user> --> User mention of the ticket user
{ticket.user.name} --> Name of the ticket user
{ticket.user.id} --> User ID of the ticket user
{ticket.user.nickname} --> Nickname of the ticket user
{ticket.user.icon} --> Direct Url of the profile picture of the ticket user
{ticket.user.tag} --> Tag / Discriminator of the ticket user
{ticket.user.full} --> Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}
shut bolt
quick kettle
#

so which one

#

shows ticket-username

verbal sundial
shut bolt
#

Do you want it to be the username or the nickname?

verbal sundial
#

maybe

quick kettle
verbal sundial
#

so what I put?

#

the ticket will be the users name

shut bolt
shut bolt
verbal sundial
#

yay

shut bolt
quick kettle
#

pablo

#

why isnt it mentioning @middleman

#

when i put @middleman

shut bolt
quick kettle
#

yes

shut bolt
#

Is it a user?

quick kettle
shut bolt
#

Is it a role?

#

$help ping

humble sequoiaBOT
#
How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

shut bolt
quick kettle
#

ye its a role

#

so {@middleman}

#

?

shut bolt
#

Remember its case sensitive

#

So if it's exactly called middleman, yes

quick kettle
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still didnt ping

shut bolt
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Does the role have a capital letter on its name?

quick kettle
shut bolt
stark needle
#

This might seem stupid, but does anyone know how to add multiple buttons like the create ticket under one panel?

unknown.png
quick kettle
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humble sequoiaBOT
#
Multipanels

Multipanels are a premium feature premium that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

shut bolt
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Or if you prefer

humble sequoiaBOT
#
Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

shut bolt
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Both require having the premium version

shut bolt
stark needle
#

Thanks!

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How much is premium?

quick kettle
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wtf

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it bugged when i sent

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in discord

shut bolt
shut bolt
quick kettle
shut bolt
# quick kettle

Now please send me a cap of the role's name in the role options

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And probably it's due to the ||

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But just to confirm I want to see the role name

craggy geyser
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The last screenshot didn't have a capital letter on the ping so make sure it is saved and open a new ticket

quick kettle
#

made it work, ty

shut bolt
shut bolt
#

Hi, what are you looking for?

trail sphinx
#

can i show my credits

shut bolt
#

Your credits?

trail sphinx
#

yes

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??

shut bolt
#

Do you mean the subscriptions you've got for the bot?

trail sphinx
#

im arabic

shut bolt
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$arabic

humble sequoiaBOT
#
فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

trail sphinx
#

i want to buy premium but no one help me

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??

rancid lotus
#

how can i check premium is installed on server?

humble sequoiaBOT
#
تيكت توول Premium

احصل على البريموم من
https://tickettool.xyz/premium

ادارة اشتراكاتك من
https://tickettool.onfastspring.com/account

لماذا بريميوم؟
يتيح لك الإصدار Premium تخصيص البوت بالطريقة التي تريدها. كما أنه يساعد في الحفاظ على عمل البوت.

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trail sphinx
#

ok

rancid lotus
#

where?

shut bolt
stark needle
#

is there anyway i can transfer what ive done from one server to another so I dont have to redo all the panels?

humble sequoiaBOT
#
Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

eager cargo
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^

rancid lotus
#

nvm got it

shut bolt
shut bolt
rancid lotus
#

yes

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can i kick ticket tool premium bot?

shut bolt
rancid lotus
#

no

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so i have to keep all of them on my server?

shut bolt
rancid lotus
#

i am paying for premium

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but when i use the dashboard it's using the free

shut bolt
rancid lotus
#

ah that was it ty

shut bolt
arctic crane
#

Jo

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How can I get to the ticket tool dashhbord?

kind marten
#

Hello

shut bolt
kind marten
#

How can us ticket ?

shut bolt
kind marten
#

What the command

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To us ticket

shut bolt
kind marten
shut bolt
# kind marten Yes

Do you want to create a support ticket here or do you want to create tickets on your own server?

kind marten
shut bolt
humble sequoiaBOT
kind marten
iron nightBOT
#

Gave 1 Rep to Yareaj_ (current: #21 - 26)

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arctic crane
#

I am to stupid to this

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Idk

shut bolt
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Any step that you don't get?

arctic crane
#

Yeah

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On the first step wait

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On the top

shut bolt
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Ou

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Someone removed the embed

arctic crane
#

How can I adjust this message in a channel

arctic crane
humble sequoiaBOT
#
**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

shut bolt
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You can edit the panel message once you have the bot set up

arctic crane
#

Which channel from this hahahaha

shut bolt
#

Panel Options

arctic crane
#

But there is no option for sending this message in a channel

shut bolt
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Yes it is, if you head to Panel Configs you can select the channel to send the panel

unknown.png
arctic crane
#

It's failed

shut bolt
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Did the web responded with a red popup alert?

arctic crane
#

Yeah

shut bolt
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Go into the channel you want the bot to send the panel and run $debug

arctic crane
#

Nothing happened

shut bolt
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Does the bot have perms to read and send messges in that channel?

arctic crane
#

Yeah

shut bolt
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Go back to the Dashboard, and go into the Server Configs window, please send me a screenshot of it

arctic crane
shut bolt
#

In your server which of the two bots have you in, the Premium one or the free one?

arctic crane
#

Both

shut bolt
# arctic crane

Would you please take the photo again but this time only to the Premium bot box that it's on your right?

arctic crane
#

This?

shut bolt
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Yeap

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So, does the Premium Bot has perms to send messages in the channel? Not the free one, but the one that has the gold ticket profile picture

arctic crane
#

Yeah he has owner and owner has everything allowed

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Oh nice message send

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On debug 4 min delay

shut bolt
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Strange...

arctic crane
#

And now?

shut bolt
arctic crane
#

No permission for link

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Hahhaa yes

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Thank you so much

shut bolt
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Have a godd one

stark needle
#

sorry quick question, people outside my support team are able to claim tickets and im not sure why