🆘│community-support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[copper owl]

@crisp kestrel ^

[crisp kestrel]

ok thx

[sinful yoke]

Hi, is there a way to see an old transcript, we didn't had logging transcript turned on at that point and now just remember the ticket number, channel id and other things can still be accesed though, the ticket was fully deleted later.

[flint coyote]

If it was fully deleted, then there's no way to retrieve it.

[sinful yoke]

Oh ok, thanks for the help

[flint coyote]

You're welcome

[unique niche]

I cant manage the server but i did had it on a diffrent server

[sharp agate]

oops hi, I didn't see this channel before I made a ticket

Is there a way to set up a panel that responds to emoji reactions instead of buttons?

[unique niche]

@pseudo glen i need help

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[scenic plinth]

No, we stopped using them a while ago.

[scenic plinth]

The bot can't help you... although I did answer your question

[sharp agate]

oh, that's too bad. Thanks!

[iron night]

Gave 1 Rep to 𝐀𝐥𝐲𝐳𝐳 (current: #6 - 149)

[eternal wasp]

Hey is there a way to make cmds like $close to be only used by admins and not people who create the tickets?

@copper marsh

@hybrid dagger

@copper owl

[atomic barn]

Oi

Don’t ping support team.

If you are wanting a fast answer you could always make a ticket in #🎫│make-a-ticket

If not someone will answer you, the pings aren’t necessary

[eternal wasp]

@copper marsh @copper owl @hybrid dagger please ans me im making one for a server rn

[atomic barn]

OH MY GOD

Stop pinging support team. RULE 4.5

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[desert summit]

So Go to Dashboard > Command Configs > [Click the command in which the settings should be changed] There you can setup, who is permit to open or staff yk?

@eternal wasp

[copper owl]

bruh

@eternal wasp you do realize #🎫│make-a-ticket exists right?

[atomic barn]

Yea I suggested that lol, ignored me I guess

[jade topaz]

@copper owl can you take my ticket?

[rare saffron]

HOW DO I SET UP A PANEL? Sorry for caps

[prime bridge]

Successful kicks: 1
Unsuccessful kicks: 0
Reason: pinging staff multiple time before and after a member told him not to
Moderator: @grand jacinth

[copper owl]

what?

[jade topaz]

Someone takes my ticket plss

[desert summit]

$help Panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[desert summit]

Or look in #573205317870157855 ^^

If you have any other questions just send it ^^

[cursive basin]

Hello, can I rescue deleted ticket?

[flint coyote]

No. If you have a transcript you can access the transcript.

[jade topaz]

how does multi-panel work?

[atomic barn]

$help multipanel

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[atomic barn]

Oops

$help commabss

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[atomic barn]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[atomic barn]

Erm..... regarding multipanels maybe wait for someone else lol.

[jade topaz]

np haha :)

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[copper owl]

@jade topaz both ways require premium ^^

[jade topaz]

oooooo that looks so amazing ty very much!!! very exciting

thanks @copper owl :)

[iron night]

Gave 1 Rep to Neptune (current: #4 - 154)

[copper owl]

Np

[jade topaz]

uhm, so when i add 4 panels it cuts off the save button so i can't save it

im going to try another browser, i'm using opera gx

fire fox is cutting it off a little bit but enough to save it

[solid stream]

To fix that bug close and reopen the option box

Eg, General Options

[oak swift]

Hola, ticket 2834 con urgencia! gracias

[jade topaz]

oh tyvm

[rigid pilot]

How do you get the premium role
my co worker needs
it, i forgot how to get it

[rough moth]

#🎫│make-a-ticket and run $debug and give them the link

Make sure he runs debug in the server he’s in

[desert summit]

Its $mp ^^

[spark halo]

hi ?

[desert summit]

Hello ^^

[atomic barn]

Oh haha thx

[oak quiver]

Is there Arabic support?

[glacial sorrel]

Hello how to get you’re role into the support role so my staff can help the tickets idk how to do that

I can’t now create a ticket it says permissions missing

[desert summit]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[desert summit]

Doublecheck that the bot has every needed permission

[glacial sorrel]

Ow the bot needed permission ow okey lemme check

Ey @desert summit Ty mate u helped me a lot

[iron night]

Gave 1 Rep to Ymaster2000 (current: #26 - 8)

[desert summit]

Np ^^

[glacial sorrel]

💪🏼

[desert summit]

Any other questions? :)

[glacial sorrel]

Nope

[zealous vale]

Hi

[desert summit]

Hello how can we help you ^^

[trail pelican]

Hallo peeps
Is there a way to add an second Administrator to edit the Panel Messages etc?

$help admin

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 8, 2021, 12:50 PM

[scenic plinth]

^

[boreal lotus]

Hey Hey.. How can i chose the old button version for the multipanel? $panel 1 2 3 is adding those big buttons but i want the small ones

[copper owl]

I dont suggest it

we're moving onto buttons and reactions might cause problems for you

[jade topaz]

how can i make a ticket i watch the commands but it doesnt help me

[copper owl]

theyre also going to stop working at some point

[copper owl]

you want to setup ticket tool?

[jade topaz]

i want to create one

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[copper owl]

look at the documentation

if you want to actually open a ticket in here, it's in #🎫│make-a-ticket

[cunning ether]

i need help so i have got ticket tool working on 4 servers and ive added it to my 5th server but its not showing it on the dashboard to create panels ive relogged everything please help its annoying me

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

look at the note ^^

also make sure you're relogging correctly. Refreshing the page isn't the same as reloggin, as some people may believe

[cunning ether]

i close web page

[copper owl]

that is not relogging

[copper owl]

I suggest you read the whole thing then

not just the note

[cunning ether]

im level 6

owner

[copper owl]

Ok, then relog

and your 5th server should show up

[cunning ether]

ayyy its done log out log in

thankyouuu

[copper owl]

yup, hence "relogging"

[cunning ether]

sorry about that

[copper owl]

of course, my pleasure

[copper owl]

hey dw about it, that's why we're here!

[jade topaz]

Does anyone here know how to setup Gamble Bot?

[copper owl]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[jade topaz]

@copper owl what?

[copper owl]

you're asking to setup gamble bot

this is not a general bot support server, we only do support for ticket tool

[feral lance]

Hello, I am the admin of a server and after the creation of a panel, I set and saved the changes for the ¨Ticket count¨ option. Then I select a channel and send the panel to a channel where the users have permission only to view and click on the ticket emoji to create one. And everything works ok. But once I close the window of the dashboard or Discord, everything is as if the options were never set and never saved. Has the same thing happened to anyone? Is there an option that I am not seeing?

[copper owl]

you should probably save the options beforehand

there's a save button that is under each option

[feral lance]

Yes, I had clicked on each one

[copper owl]

which setting did you change and it didnt save

could you provide an example

[feral lance]

The ¨Permission Options¨ and is the one that has no button to save

[copper owl]

it does have a save option

for each setting under the permission options

each one has its own save

[feral lance]

yes, that one I clicked on it. Sorry, I understood that the whole section.

[humble sequoia]

-- moved to ticket --

[blazing sparrow]

what's that prefix for @humble sequoia? Because when I try using it it doesn't respond

[copper owl]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[copper owl]

check here

if it doesnt respond, then it's a different issue

[blazing sparrow]

yeah it doesn't respond

at all

[copper owl]

did you buy the premium?

[blazing sparrow]

yeah, a person gave it to m

me*

[copper owl]

did you redeem it

wait

did they give you a key?

[blazing sparrow]

nope

I just gave them staff and they invited it

[copper owl]

inviting it doesnt mean they bought it

unless someone bought the premium and redeemed it, it wont respond to anything you send

[blazing sparrow]

ah

so they scammed

me

I knew they did

[glacial sorrel]

Ey can help me

Or someone else

[tribal cedar]

Ask away

[glacial sorrel]

Every one in my server can see and answer te ticket

[glacial sorrel]

^

The * and I have support team for it but even the non support team or (ticket team) everyone can see the tickets

So someone help me ??

[tribal cedar]

Yes. Edit the everyone permissions to not be able to see channel

[glacial sorrel]

Where

[tribal cedar]

Panel configs->settings->permission options

[glacial sorrel]

Ownokey ty

Thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #12 - 73)

[tribal cedar]

Np

[prime bridge]

LaPuerte has been silenced for 10m
Reason: Posting NSFW Websites

LaPuerte#1111 | 749249127514112054

[unkempt barn]

Is there a way to have a .mp4 in an embedded message?

[pale pilot]

Nope

Only gifs and pictures

[marble sail]

for some reason it won't let me change the emoji of the panel

[pale pilot]

Do you have premium?

[marble sail]

yeah I just did the trial

[pale pilot]

You need to resend your panel

If it doesn't save, then please log out and log in and try again

[marble sail]

well it wont let me change it in the settings

[prime bridge]

Aquato LΞΦN has been silenced for 10m
Reason: Posting NSFW Websites

Aquato LΞΦN#2378 | 587162715458371586

[prime bridge]

Aquato LΞΦN#2378 has been muted temporarily for 11m

Aquato LΞΦN#2378 | 587162715458371586

[potent olive]

hey im new here and was wondering if there was a way for mods to get notified via ping if theres a new ticket opened

or if there was a way to have tickets be put under a category instead of appear at the top of my channel list

[humble sequoia]

-- moved to ticket --

[desert summit]

Hey Idk if you need it almostbut:

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[desert summit]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[severe path]

@desert summit

[desert summit]

Oh sorry

My bad

Übersehen sorry

[severe path]

Das nächste mal besser lesen

[desert summit]

Ja

[lilac hound]

Help

Please help someone

[desert summit]

Yes what do you need ^^

[lilac hound]

Umm... it says i dont have any servers in dashborad but in one of my servers i have perms but cant access it

[desert summit]

$help relog

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[desert summit]

Oh man Wait

So you have to log-out and Log-In again

Then it have to show up. If not wait 1-5 Minutes and try again and doublecheck that you have Administrator Permission on Your Server ^^

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

-- moved to ticket --

[jade topaz]

$help relog

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[potent olive]

thanks so much for that 😄

[iron night]

Gave 1 Rep to Ymaster2000 (current: #26 - 9)

[verbal otter]

Hai! I have a question, I tried to make a ticket pannel and everything's alright it's just the buttons, is it possible to disable it and use reactions like the old one?

[desert summit]

Yes now it’s buttons

[jade topaz]

@like18+

[desert summit]

?

[jade topaz]

hello, want to invite tickettool

[copper owl]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[surreal vigil]

where i can see the variables?

[scenic plinth]

$variables

[humble sequoia]

Supported Variables

{server.id} --> ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> --> Channel link of the current channel
{channel.name} --> Name of the current channel
{channel.id} --> ID of the current channel

{author} = <@user> --> Mention of the user triggering this message
{author.name} --> Name of the user triggering this message
{author.id} --> ID of the user triggering this message
{author.nickname} --> Nickname of the user triggering this message
{author.icon} --> Direct Url of the profile picture of the user triggering this message
{author.tag} --> 4 digit tag (discriminator) of the user triggering this message
{author.full} --> username + 4 digit discriminator of the user triggering this message

{panel.count} --> The current count number of the panel (Tickets only)
{panel.name} --> The name of the panel (Tickets Only)
{panel.ticketLimit} --> The current limit of the panel (Ticket Only)

{ticket} = <#channel> --> Channel mention of the ticket
{ticket.id} --> Channel ID of the ticket

{ticket.user} = <@user> --> User mention of the ticket user
{ticket.user.name} --> Name of the ticket user
{ticket.user.id} --> User ID of the ticket user
{ticket.user.nickname} --> Nickname of the ticket user
{ticket.user.icon} --> Direct Url of the profile picture of the ticket user
{ticket.user.tag} --> Tag / Discriminator of the ticket user
{ticket.user.full} --> Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

[surreal vigil]

thnks

[scenic plinth]

That shows it, or at the bottom of each menu it shows the ones that are available to you.

[surreal vigil]

okok

[jade topaz]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[river remnant]

how do i make it so members cant close tickets?

[heady badge]

Hello. After tickets are deleted the channel disappears from my screen (admin) but my support staff can still see the channel name and click on it to see an empty channel. Some of the empty channels still show pings on them. These channels are already deleted from server. Closing the app from background and restarting it doesn't resolve the issue. The only way I've found to get deleted ticket channels to properly disappear is to log out and log in to discord. Anyone know any other solutions?

[copper owl]

tell them to restart their discord

it's a visual bug

[heady badge]

ok, thanks

[copper owl]

CTRL + R

if theyre on PC

if all staff members can see the channel and you cant see the content

then it's a glitched channel and you need to contact discord

not a fault from the bot, it's just a discord bug

[heady badge]

Oh ok, thank you

[iron night]

Gave 1 Rep to Neptune (current: #4 - 161)

[north panther]

حد يتكلم عربي؟

[surreal badge]

is there a way to cancel the free trial?

[mystic hound]

Nope

[surreal badge]

so do i just wait until the time is up?

[eager cargo]

Yep

[surreal badge]

oh alr

and they dont charge me after the time right-?

[eager cargo]

If you're wanting to actually buy a subscription, you can do that while on the trial too

[eager cargo]

Nope

[surreal badge]

oh okkk

tysmmm

[eager cargo]

[severe path]

[manic quartz]

I have a problem with the settings button Settings that if I change the emoji and the existing speech and click on save and send a new tick message, nothing changes, why?

[severe path]

Do you have premium?

[manic quartz]

No @severe path

[severe path]

That’s a premium feature ^^

[manic quartz]

If it was only present in Buraimi, why did it put it in the regular tick bot@severe path

I need this feature and also how can I add more than one button in a ticket @severe path

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[desert summit]

But you need Premium fpr this

[manic quartz]

Okk

I have a problem that if I click on save in the settings button, nothing changes in the name of the button @desert summit

[desert summit]

You have to send the panel again

[manic quartz]

I did that and it didn't work @desert summit

[desert summit]

What did you change?

[manic quartz]

Changed the name and color to green and emoji @desert summit

@desert summit

[desert summit]

This is a Premium-Feature you can´t change it with FreeBot, it shows up in Dasboard but you cant.

[manic quartz]

Ok

[desert summit]

Look here if this diamond stands before a change its Premium-Feature

And pls dont ping me in every message plssss

[manic quartz]

Ok soryy

[jade topaz]

Hello, whenever I $claim the ticket, it's getting renamed without keeping it's orginal name 😦

[desert summit]

Yes this is normal if you have Premium you can rename also the claimed tickets to normal ^^

[jade topaz]

thanks for the reply, I created a support ticket to go through my configuration (I am on premium bot)

[desert summit]

^^

[jade topaz]

btw. how to enable this?

[desert summit]

This is just a Dc feature nobody else can see this ^^

[jade topaz]

I know, but my bot is not doing that

[desert summit]

You can’t enable/ disable this ^^

[desert summit]

Alr this is no Problem ig

[dry sun]

When the ticket button is deleted how do i get it back onto the page? is there a command?

[desert summit]

So how do you mean

Ig you have to resend the panel

[dry sun]

how do i do that though?

[desert summit]

Here select the channel and click „Send“

[dry sun]

ahh ok that will resend the panel again?

[desert summit]

Yes

[dry sun]

TY

Thanks @desert summit

[desert summit]

Fixed?

[iron night]

Gave 1 Rep to Ymaster2000 (current: #24 - 10)

[dry sun]

i think so going to test.

[desert summit]

If not send a picture of Your error

[desert summit]

…

[final stag]

hello all, just have one question, how do i get the ticket bot to @ a certain role in the discord that a ticket has been made does anyone know?

[desert summit]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[desert summit]

Maybe you have to take:

{roleid}

[pearl zealot]

Do you know this problem?

[desert summit]

Which problem do you mean?

[pearl zealot]

The server is not showing up for me

[desert summit]

Yes you have to logout and login again

[pearl zealot]

ok i will try

[desert summit]

If this happen twice or more wait 1-3 Minutes and relog again. Also make shure you have Administartor, Owneror Dasboard Role Permission ^^ you can check your perms with $level on your server

[desert summit]

Worked?

[pearl zealot]

Yes

but

[desert summit]

Yes?

[pearl zealot]

does not appear to me

[desert summit]

YOu have to select the panel and then click send

[desert summit]

TicketTool need every perms on Server and the channel

[pearl zealot]

I did not understand

[desert summit]

Check that the bot has every permission in the panelchannel

nobody click this pls

THIS IS SCAM!

nobody click this pls
THIS IS SCAM!

[desert summit]

Hö 2x?

[severe path]

mhh?

[desert summit]

Ich glaube es wurde 2x hintereinander geschrieben

[severe path]

Jop, kann die Nachrichten auch leider nur löschen. Habe aber einem Moderator Bescheid gegeben

[desert summit]

[jade topaz]

how to activate the role mentions on ticket tool

?

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

oh ok

[silent sedge]

Hello

Ticket tool is not working

It's online but not opening tickets

[copper owl]

is it giving you an error?

[dry sun]

got all of my issues sorted today sir thank you and the team here. =]

[iron night]

Gave 1 Rep to Ymaster2000 (current: #23 - 11)

[silent sedge]

No

Just not working

[desert summit]

Np ^^

[humble sequoia]

-- moved to ticket --

[scenic plinth]

(For khan)

[copper owl]

have you bought premium?

and redeemed it?

[jade topaz]

waht

what

[copper owl]

without buying premium , you cant use the premium bot

[jade topaz]

sorry i dont speak english

[copper owl]

no worries

[jade topaz]

euh i have buying prenium

[copper owl]

did you redeem it?

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[jade topaz]

yes

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[copper owl]

then enable the premium bot and save

[jade topaz]

c'est ce que j'ai fais

[copper owl]

I dont speak french, if you need help in french, you can open a ticket for french support in #🎫│make-a-ticket

[jade topaz]

oki

[jade topaz]

that's what I did

[topaz sierra]

ça peut être un bug. vous devriez ouvrir un ticket pour le support français.

[robust sandal]

✪ 𝙎𝙀𝙍𝙀𝙉 𝙁𝙀𝙇𝙇

it can be a bug. you should open a ticket for French support.

French (fr) → English (en)

[jade topaz]

oui c'est fais

[topaz sierra]

D'accord! bonne journée

[jade topaz]

ouais

How can I blacklist someone

[copper owl]

you cant blacklist a specific person

only a role

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[jade topaz]

Oh

Ok thanks

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #3 - 163)

[jade topaz]

(sorry for ping)

[copper owl]

no problem, idm

[fringe nymph]

anyone advise on when someone from my support team in the server does the "$claim" command it says claiming isn't enabled - I'm trialling the premium version before purchasing to get used to it - and when that person claims it will only that support staff see it or anyone in the "support team" plus server admins?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[copper owl]

@fringe nymph this is how you enable it ^^

if you want your support staff and admins to see the tickets

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[fringe nymph]

ahh i'd not done it in panel config! thank you!! only in command configs - thank you!!

thanks @copper owl (sorry ping just doing the rep thing as bot said 😅 )

[iron night]

Gave 1 Rep to Neptune (current: #2 - 165)

[copper owl]

no worries

[turbid pivot]

I can't found the @pseudo glen rol, someone can help me? it can be eliminated?

Sorry for my english

[copper owl]

i dont really understand what you mean, do you want to invite the bot?

[turbid pivot]

Yes, i have it

but don't exist the rol

[copper owl]

the bot role doesnt exist?

[turbid pivot]

i can't understand what happend

[turbid pivot]

Exactly

[copper owl]

check your server settings, roles, ticket tool

if it's not there, check if the bot is even in your server

[turbid pivot]

i actually check

[turbid pivot]

he is

[copper owl]

if you can send a screenshot

that would help

[turbid pivot]

i never see it

[copper owl]

then someone most probably deleted the role

[turbid pivot]

how?

[copper owl]

like any other role

[turbid pivot]

i can't do it with bot's rols

[copper owl]

just go to server settings, roles, and delete it

[turbid pivot]

I can't

[copper owl]

then you most likely dont have the Manage Roles permission

[turbid pivot]

i have admin permissions

i can delete rols, but no bot's rols

i test it in various servers

[copper owl]

if you have admin permissions, you should be able to delete roles. Unless the roles are above your admin role

either way, TT doesnt need a role for itself if im not mistaken

[turbid pivot]

i test it in my own server

i can't

[copper owl]

If you have Manage Role permissions, then you can delete roles

[turbid pivot]

yes, i can, but no bot's rols

[copper owl]

i dont know what youre trying to say unfortunately

[turbid pivot]

sorry, my english isn't good

[copper owl]

that's completely fine

what language do you speak?

like main language

[turbid pivot]

Spanish

[copper owl]

we have spanish support in #🎫│make-a-ticket

since i cant really understand what your issue is, i suggest you open a ticket there and talk in your native language to ease the process

[turbid pivot]

Ok, thanks

[royal vapor]

hi, how do i redeem premium?

[plush lantern]

Main server got banned is there any way to transfer panels and premium to new server?

[royal vapor]

nvm

[humble sequoia]

-- moved to ticket --

[sonic geode]

You cannot delete roles that belong to the bot for example if i am owner of a server and have ticket tool bot, the role automatically made, cannot be deleted

There isn't a three dots thing on the top right for the bot's role

[eager cargo]

the role will be removed if you remove the integration and or remove the bot from your server, then again if the integration is removed.. so is the bot

[cunning wing]

I have a question about ticket tool premium: does it allow you to have a custom bot avatar

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[eager cargo]

Nope, apologies.

[cunning wing]

I see, I wanted to check because I know Mee6 premium has something that allows you to do that

[eager cargo]

Yep, unfortunately we don't offer whitelabel versions at this time.

[cunning wing]

Fair enough, just wanted to check

Since tickets are something where branding may make sense

[eager cargo]

It's been suggested many times and it may or may not be a feature in the future.

[jade topaz]

.

حد موجود يتكلم عربي ؟

[robust sandal]

Denver Trust

Does anyone speak Arabic?

Arabic (ar) → English (en)

[eager cargo]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[jade topaz]

بحثت بس م في حد هناك موجود من الدعم الفني

[robust sandal]

Denver Trust

I searched but there is no one there from the technical support

Arabic (ar) → English (en)

[eager cargo]

/ar You have to be patient

[robust sandal]

يجب أن تكون صبورا

English (en) → Arabic (ar)

[jade topaz]

okey

[jade topaz]

Does ticket tool have autoclose?

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[subtle mauve]

any way to make a "react to this message in order to make a ticket" message?

i cant seem to find it

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[copper owl]

there

[lyric arrow]

i have a mod role but they cant view tickets?

[austere ether]

Some of the people that are in my server does not see the create ticket button, what could be the issue?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[copper owl]

for you ^^

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[copper owl]

for you ^^

[lyric arrow]

it didnt work

i still can see the tickets

[copper owl]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[copper owl]

then check the Support Opened permissions

and make sure support members can see the tickets

[lyric arrow]

ok

[lyric arrow]

Nope 😦

nvm it worked!

[jade elk]

how do i make a support ticket

[desert summit]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[desert summit]

Look in #573205317870157855

[eager cargo]

@past notch, regarding your message in reviews.. you can find the setup directions below

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[eager cargo]

Let me know if there's anything specific you don't understand

[past notch]

Omg thank u I’ll try it

[light field]

Can I be support team?

[desert summit]

In your Panel? Or on this server

[empty compass]

how do i setup ticket bot with buttons?

[light field]

What do you mean buttons do you mean the dashboard?

[desert summit]

Did you setup it with reactions ?

[empty compass]

nope

[empty compass]

yes

1 sec

[desert summit]

Just resend it

[empty compass]

wdym

[desert summit]

Dashboard>> Panel-Configs >> Select your support-channel >> And send it again

[desert summit]

.

[empty compass]

i want something like that

[desert summit]

Yes just send you panel again

[light field]

Wanna join my server?

[desert summit]

No ad ig

[light field]

Yes or yes?

[desert summit]

Pls this is not a place for server ads

[light field]

Kk.

[desert summit]

Look at the rules is 5.1 and ask for staff is 4.3 just quick reminder

Also in DM its not allowed

[light field]

So?

[prime bridge]

Grizzly has been silenced for 10m
Reason: Posting Discord Server Invites

Grizzly#8065 | 815405259475386408

[jade topaz]

Hello, I want to ask 2 questions about the panel embed descriptions, when I update the description it doesn't update in the tickets

[desert summit]

You have to send the panel again ^^

[jade topaz]

And 2nd one is if I can edit the description while creating the ticket in the first place so it doesn't have the (edited) thing

[jade topaz]

So if I make a new one will it have the new settings saved?

[desert summit]

? Again pls

[desert summit]

You just have to go to Panel Config and the press send

But select channel before

[jade topaz]

Wow, it worked, tysm

Thanks @desert summit

[iron night]

Gave 1 Rep to Ymaster2000 (current: #23 - 12)

[desert summit]

np ^^

What is your second questions?

Hö?

[jade topaz]

It got answered when I saw how the ticket appeared, don't worry about it

[desert summit]

Oki Doki ^^

[carmine patrol]

Interaction failed when trying to claim or close. What is this?

[shy lodge]

This ticket has been bugged for over a month, no way to close or remove it… even trying to delete the channel doesn’t work. Any thoughts or possible answers?

Appears like this in our admin view.

[tropic nest]

.

[flint coyote]

I would guess that is a discord bug. If you can't delete the channel by normal means, then that isn't something that I would think would be because of the bot.

You have admin perms on the discord?

[shy lodge]

Yes I do, I run the discord and I cannot get rid of the ticket for the life of me.

[flint coyote]

You should get in touch with discord support. If you think it's because of the bot, you should open a support ticket here.

[shy lodge]

What would discord support do in this situation & where would I contact them?

[radiant moss]

Discord will have to manually delete it from there side. There is zero things we can do to help assist in removed it.

https://support.discord.com/hc/en-us/requests/new
@shy lodge

[shy lodge]

Alright thank you.

[kindred nymph]

how do I get access to premium channels

[eager cargo]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[arctic rapids]

اي🤣

[bitter mica]

لاع

[tulip finch]

hi how to make see ticket vikker can you help me with it

how to make see ticket vikker can you help me with it

[desert summit]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[thorny copper]

Hello, how can i clear tickets history?

[flint coyote]

What do you mean?

[thorny copper]

I want that when I create a ticket its number starts again with 0001

[flint coyote]

Oh no idea. lol

[copper owl]

General Options

there's a Ticket Count

you can put back to 0

[thorny copper]

There's no ticket count. Only ticket limit

Global ticket limit

[severe path]

@thorny copper

[thorny copper]

thanks

thanks @severe path

[iron night]

Gave 1 Rep to Schlafendes24 (current: #24 - 11)

[severe path]

[jade topaz]

anyone know why my server dosent show up on server page?

[flint coyote]

Refresh the page

[humble sequoia]

-- moved to ticket --

[jade topaz]

:l

[flint coyote]

Did you try that?

And are you admin on the discord your looking for?

[jade topaz]

I am admin

And relog couple of times

[flint coyote]

Alrighty then

[jade topaz]

help

i have a lot of tickets i want to close ):

how do i do that at the same time

@eager cargo

[eager cargo]

You can't, apologies

[light field]

Hello can I reccomend a good discord moderation bot?

[prime bridge]

Grizzly has been silenced for 10m
Reason: Posting Discord Server Invites

Grizzly#8065 | 815405259475386408

[desert summit]

Hey this is a Support-Ticket-Bot and for this you can use google or else

[stark needle]

Is there a way to change the bot's pfp and name?

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[copper owl]

unfortunately not

[light field]

Yea

-slaps.

[empty juniper]

can someone help me

[humble sequoia]

https://tickettool.xyz/manage-servers

[mystic hound]

you can use this link

[empty juniper]

k

did not work

[mystic hound]

what happens when you try?

[mystic hound]

Try with a different browser maybe, or maybe close some of your open tabs

[empty juniper]

k

thx u

[high rapids]

@pale pilot

[atomic barn]

No need to ping mangers or mods, they will reply when they get the chance to or anyone else in the community. If you need a quicker answer then you could always open a ticket in #🎫│make-a-ticket

[pale pilot]

Also, Ticket Tool tells you what's wrong in the screenshot

[hoary osprey]

is there a way to get ticket tool to delete reactions on the panels?

to make this just 1 reaction

[craggy geyser]

Not anymore as reactions are no longer supported. Resend the panel and you get buttons like #🎫│make-a-ticket

[jade topaz]

Do we need to add a different bot to our server for Premium...?

[copper owl]

no need, but you can

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[copper owl]

invite and enable the premium bot, and save

[jade topaz]

What is the difference?

We have used TicketTool for a long time. We have it set up already. I just bought Premium. Do we get all the Premium features on the original TicketTool?

[copper owl]

the premium bot is more stable

[jade topaz]

Can all of our settings be transferred?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[copper owl]

^^ @jade topaz

[mystic hound]

If you're just switching from normal bot to premium within the same server all settings are saved automatically

[jade topaz]

Okay thanks. That was my main question ^^

[jade topaz]

How do I make it so, when people create tickets, the ticket name isn't like: ticket-0001, ticket-0002 etc. How do I make all tickets go by number ticket-2000

[desert summit]

Go to Dashboard >> Panel Configs >> Settings >> General Settings >>

Set this to 2000 and then it will count up to 2000

If this is your question ^^

[jade topaz]

Will all tickets be named ticket-2000?

[desert summit]

No it will be count from 2000 up

[jade topaz]

Ohhh

[desert summit]

So the First will be 2001 the second 2002 and go on

[jade topaz]

Yeah thats what I wanted

thanks @desert summit

[iron night]

Gave 1 Rep to Ymaster2000 (current: #23 - 13)

[desert summit]

Np ^^

Any other questions? :)

[jade topaz]

Nope

[desert summit]

Oki Doki

[trim grail]

Hello! How can I make sure that only the creator of the ticket sees it, and not the entire server?

[humble sequoia]

-- moved to ticket --

[spring river]

hello how do i edit the opening ticket message (the welcome message of a ticket)

[humble sequoia]

-- moved to ticket --

[brazen ruin]

Anyone else’s bot been down on their server for days?

[scenic plinth]

What? There hasn't been a reported outage except a few shards that were offline for around 30 minutes.

[jade topaz]

how to make more than 1 button

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[scenic plinth]

Or

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

@scenic plinthok thx , and how to make a custom embed

[iron night]

Gave 1 Rep to 𝐀𝐥𝐲𝐳𝐳 (current: #5 - 151)

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[scenic plinth]

Assume you mean that

[brazen ruin]

Mine must be going on strike, hasn’t responded all weekend. 🤣

[scenic plinth]

Whats your server ID?

[wet ferry]

[jade topaz]

i want to change name and emoji

[scenic plinth]

$help buttons

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

[scenic plinth]

Ping is a little weird for me

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[blazing sparrow]

do I need premium for this?

nvm

I need premium

[severe path]

yes

[lavish citrus]

مفيش عربي؟

[dark thunder]

how can i change this message?

[desert summit]

You can’t but just you see this message so it’s from Discord

But nobody else see this ^^

[dark thunder]

i need translate this massage on my server for russian community

[desert summit]

Yes so just the ticket-creator can see this message ^^

[dark thunder]

i know that, but if a person is from Russia and i need to translate hem

[desert summit]

Ok ^^

[humble sequoia]

-- moved to ticket --

[bronze scroll]

anyone elses tickets not showing in the assigned category ?

[copper owl]

well not personally, but there's a couple solutions

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[copper owl]

make sure you actually have defined a category

if you already did, then make sure TT has all the permissions in the category to function normally

[prime bridge]

Moderator: @mystic hound
Messages Fetched: 100
Purge Request: 10
Messages Identified: 10
** Messages Purged:** 10

[wet ferry]

افتح تكت خاصه ؟

[robust sandal]

➤ ┊𝐇y𝙳rȺ

Open a private t-tech?

Arabic (ar) → English (en)

[wet ferry]

جالس تمسح رسايلك ها

[mystic hound]

/ar its okay, I understand now thank you

[robust sandal]

بخير ، وأنا أفهم الآن شكرا لك

English (en) → Arabic (ar)

[wet ferry]

هل افتح تكت ؟؟

[raven turret]

Hi, can I help with translating bot to polish

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[scenic plinth]

Just change whatever you want to polish text, it won't do it for you.

[wet drift]

i got a big question

is there a way to make 1 support ticket but will multiple reaction that open different category

i saw that XD

nvm found it

[light field]

How do I add members to a ticket?

[flint coyote]

Type $add @theuseryouwanttoadd

[light field]

Kk

[flint coyote]

Oops

[astral crescent]

so im making a ticket for gpo support team and i dont know how to send it to the server

[flint coyote]

I'm not sure what you mean?

You have to be on the dashboard for that server. When you have created the panel how you like, then send the panel.

Select the channel then send the panel.

[astral crescent]

it says in oder to send the bot i have to have magage server rolse

role

so i dont know how to just send the ticket

and not the whole bot with it

[flint coyote]

I don't know what you mean about sending the bot and sending the ticket. Are you in the dashboard?

[pastel raft]

guys, where did the panel in the tickets go?

[astral crescent]

whats that

what dashbored

[pastel raft]

I mean the emoticons that you click on

[astral crescent]

i wasnt talking to you

[pastel raft]

everything is enabled in the settings, but there is no out ...

hurtful

well, I can't do anything while there are no these icons, I will tell you in advance in the settings everything is included .... they are simply not there ....

[slow needle]

yo, someone knows how to make a ticket embed that has 2 reactions to create 2 separate tickets?

[flint coyote]

Look in #573205317870157855

How are you doing this without using the dashboard?

[slow needle]

like this

[slow needle]

lmao

[flint coyote]

I don't think we are talking about the same thing.

[slow needle]

nono

i just said "lmao" becos found it funny

np

[flint coyote]

I understand. I'm just not sure what it is he's trying to do. lol

If he's creating a panel, it needs to be in the dashboard. I thought? lol

But, I feel like he's talking about something else. No idea. lol

[slow needle]

hard to tell

[flint coyote]

LOL

[mystic hound]

Update discord

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[crude canopy]

Hi there

I am an admin i have the highest role i can get apart from owner but when i go to edit the tool i cant manage the ticket tool???

how do i fixt it

[flint coyote]

Are you trying to get to the dashboard?

[raven turret]

I'm want to help translate bot/panel to polish

[crystal jacinth]

im also interested in this. Did you have any answer?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[desert summit]

@crystal jacinth @slow needle

There you Go

But you need premium for this

[crystal jacinth]

tyyy

[desert summit]

Np ^^

[cunning cedar]

Hey there.
I'm trying to automatically open tickets with the help of our self-programmed bot but after I enabled "Command Style Tickets" and try to send !new {<@{userid}>} into the specified channel nothing happens. We are also not able to close tickets with !close with our self-programmed bot. We have made sure that the bot has the rights to open and close tickets and if we ourselves try to do !new @McPlayHD#8516 it works just fine.
So how can I enable the Tickettool.xyz bot to listen to Bot messages in order to create new tickets? I can't find a way of enabling this and could also not find anything in #799695838917820416.

[copper owl]

@cunning cedar That's because discord bots don't detect messages from other bots

Main reason it works fine with actual users is because you guys aren't flagged as bots by discord API

Unfortunately we can't do anything about it, and your self programmable bot won't work whatsoever regarding opening tickets

or anything related to the ticket bot

[cunning cedar]

ah... so you probably use something like if (!e.getMessageAuthor().isBotUser()) return; somewhere?
Could you maybe just add a setting for this "Command Style Tickets" option to also listen to bot commands? Because this would really help our workflow.

[copper owl]

Well i cant do anything about it

And im not sure if the dev would be interested in such a feature (if it's even possible)

[cunning cedar]

oh it should be possible. I know a few bots where you have such a setting. It's an uncommon thing because very few people develop their own bots and want them to interact with other bots because usually this can lead into a lot of problems but in this case it would really be a good feature. Is there a way to ask a Developer if they could add this feature?

[copper owl]

I can. forward it but again, not sure if the dev would even be interested, and if he is, it would take upwards of 2 months before it even gets implemented

[cunning cedar]

Alright... Well please forward it then. I really hope this gets implemented because it could potentially save us immense time.

[copper owl]

Well good luck with that

[mystic hound]

I can confirm with utmost certainty that ticket tool will not respond to other bots, not now, and not in the future

[cunning cedar]

And why is that? I mean you can keep it disabled by default for sure but why not add a setting? I know it's possible to listen to bot messages.

[mystic hound]

The developer has stated in the past that this can cause security concerns and possible rate limit issues (don't quote me on that it's been a while lol). It's also why you'll find that most prominent discord bots also ignore messages from other bots

[cunning cedar]

yea that's true and that's why it should be an option that should be hidden and only accessible to users who know what they are doing.
the security issue is that other bots can potentially either spam the command or recursively open new tickets for example. Like if the self-written bots always automatically writes "!new" into channels that just got created then it will recursively open new tickets.

Still... It would be really handy to create this option. In order to not get rate limited by Discords API you could also add an own rate-limit per server in how many tickets that can get created by bots for example. In my case it would probably be one ticket per minute at max. It's just sad to hear that I now have to create my own ticket tool bot instead of just adding a setting to an existing product that works perfectly fine and I like supporting by paying for the bot. Sometimes there are developers that really like working together with other projects and that's why most programs have APIs.

I mean... an even better option would be to create an API where you can use POST in order to create new tickets with an auth-key. Then I wouldn't even have to create a bot that has to listen for events but but could directly create tickets from outside Discord as soon as a user needs one.

[mystic hound]

Even if it's hidden and only accessible to people that know what they're doing, its still a risk. Most people making stuff with malicious intent do know what they're doing.

Regardless though we're definitely not looking to implement this feature, and if the dev team was to change its mind (unlikely), it still wouldn't be a priority and would take months to even go into consideration as we have multiple more important features we're working on at the moment

[tacit burrow]

Hello, for creating a multipanel we have one master panel and sub panel ?

[mystic hound]

In a way, yes. the ''master panel'' as you call it would have all the text for the panel message

[tacit burrow]

and the sub pannel have different config ?

[mystic hound]

Yeah, each panel you attach retains its own settings. You can look at the guide below for more information

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[tacit burrow]

for exemple i have one sub pannel and it's automatically have a button to create ticket on the master channel ?

[gray gate]

hi, can I set the bot by using commands in server

I'm not able to see the bot in dashboard

@severe path

[gray gate]

@radiant moss

pls help

[tacit burrow]

your server isn't in the dashboard ?

[scenic plinth]

Don't ping support members, most if not all are in school or at work. You will get a response when someone sees it. Follow below if you're having issues.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

-- moved to ticket --

[gray gate]

it's not my server, but I have every permission

[gray gate]

but the response was tooo late

[mystic hound]

You waited two minutes before pinging someone soo not the best excuse, besides you can always #🎫│make-a-ticket. This channel is for members to help each other

[scenic plinth]

Again, people are at work, you just pinged me on message, wait for people to respond to you, instead of pinging because 2 minutes is "too late"

[flint coyote]

@cerulean geode What doesn't show?

[cerulean geode]

the bot emoji to make a ticket

it doesnt show for other members

[desert summit]

They have to update their Discord

[flint coyote]

That's not on the bot side. They need to updated discord

Lol

[cerulean geode]

oh nice

thats why i saw random tickets

thx for help

[desert summit]

But maybe they don’t get the update just wait a little bit and check always

[cerulean geode]

ok!

[desert summit]

Sorry xd My bad

Guess nobody answers

[flint coyote]

No worries! lol

[cerulean geode]

@desert summit@desert summit it worked!

[desert summit]

Thx @flint coyote ^^ he helps you

[iron night]

Gave 1 Rep to Ivysixx (current: #38 - 3)

[flint coyote]

Thank you @desert summit 😁

[iron night]

Gave 1 Rep to Ymaster2000 (current: #23 - 14)

[river yoke]

Anyone know why the bot isn't responding?

Like I can't even do $debug

Never mind it kept picking the premium bot instead of the free one.

[pure pecan]

So i added @humble sequoia , can i kick @pseudo glen now or what?

[copper owl]

yeah you can, it's not needed

but if your premium runs out, youll have to re-invite it

[pure pecan]

Cool thnx @copper owl

[inner lynx]

How do i make my ticket look like this?

[mystic hound]

What does yours look like? the screenshot you've shown is of the basic panel you get when first setting up

[jade topaz]

Is there a way to disable threads in tickets?

[copper owl]

just disable em through your server permissions

or through the category where the tickets are created in (if you have one defined)

[warped helm]

Is there a way for me to set up everything on mobile? Or does it have to be on and pc/laptop

[eager cargo]

It can be done on mobile

Just a bit more challenging persay, head to the dashboard as usual, invite the bot, configure your settings.

#573205317870157855 has the general setup process explained just to get tickets going in your server and the rest of the customization etc can be done a desktop

or if you choose to do it all on mobile, it's possible.

[warped helm]

Ok thank you!

[eager cargo]

yep

[mental creek]

Hi

Is there public ticket tool api to use ?

[atomic barn]

dont think so

[tacit burrow]

hello how can use a role mention ? the variable is {role id} so i put {role and the "id"} or just the { "id"} ?

[atomic solstice]

to mention a role in the ticket message either use {@ROLENAME} where the name of the role has to be EXACTLY the same as in your server. OR you can use the <@&ROLEID> where if you sometimes rename you roles you don't have to go back to the Ticket Tool settings to change the role name again

[tacit burrow]

so i just put <883416260040359937> for exemple ?

[atomic solstice]

no, you have to add the @& before the ID as well

so with your example it would look like this <@&883416260040359937>

the & designates the ID as a ROLE Id

[tacit burrow]

oh okay ty so much

[atomic solstice]

no problem

[scenic plinth]

Sorry, discord messed up.

[atomic solstice]

np

[swift venture]

Is there a way when someone presses a button can it give a role also?

[atomic solstice]

no, this is not possible with Ticket Tool

[swift venture]

Ah alright

[karmic arch]

How do I make it so tickets don’t auto delete when closed?

[tacit burrow]

u can't auto deleted u must click on the button

[karmic arch]

Basically I want to archive tickets but when someone closes the ticket the bot automatically deletes it

[flint coyote]

You can change that in the dashboard on the panel settings.

[karmic arch]

Where exactly?

[flint coyote]

Let me take a look.

Do you have premium?

[karmic arch]

No

[flint coyote]

One thing you can do is turn on the two step close. This will make it so there is an extra step when closing the ticket.

[karmic arch]

Would this allow me to store it without having the person that created the ticket see it?

[flint coyote]

Look under general options. There is a two step close and a two step ticket option.

Two step ticket says this option will cause it to be deleted instead of closed.

[karmic arch]

I don’t know how I didn’t notice that

Thank you very much

[flint coyote]

You're welcome!

[karmic arch]

Thanks @flint coyote

[iron night]

Gave 1 Rep to Ivysixx (current: #37 - 4)

[flint coyote]

😁

[jade topaz]

hello everyone, i have a problem with using the bot. when my members open tickets and chat in the lounge opened by the ticket their messages are deleted instantly. Do you know where it can come from?

[flint coyote]

I have never heard of anything like that.

[scenic plinth]

Check your audits to see what user or bot is doing it.

[jade topaz]

All users! 😞

And only when using tickets tools

[scenic plinth]

No, the user deleting the messages.

[jade topaz]

No one deletes the messages. They delete themselves alone

[scenic plinth]

Ok, so if there isn't anything in audits its something to do with discord. Its been reported with discord glitxhing but never with the bot itself.

Does it delete for the user who sent it as well?

[jade topaz]

Only for users, I keep all the conversation history

[bronze scroll]

hi getting this error

getting it on click of "Create Ticket"

[jade topaz]

Only for users, I keep all the conversation history

Im getting the same error as @ rollsmorr#0024

my ticket tool bot seems to be offline, can't manage it at all

[polar seal]

Same^

[jade topaz]

Oh

[azure knoll]

Same, ticket tool offline. Dashboard behaves like it never existed.

[jade topaz]

It might just be down then so they probs ahve no control over this

[scenic plinth]

Bot has an outage on some shards, be patient with us please.

[jade topaz]

Kk sorry < 3

[azure knoll]

Status page was showing all green, it's reassuring to know that you're aware of it. Happy bug hunting! :3

[polar seal]

its back up for me now

[scenic plinth]

⚠️ Bot is experiencing difficulties on some shards, meaning your bot will appear offline. You will not be able to manage your server if you not is offline, we are working to get the shards online

[jade topaz]

Could someone link the status page?

[humble sequoia]

Ticket Tool Status Page

[jade topaz]

Thanks

[spring wren]

$multipanel

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Pong! Latency is 644ms. API Latency is 88ms [-]

[long geode]

guys

the bot says that the interaction failed

[scenic plinth]

@long geode

[mystic hound]

Should be back up now

[jade topaz]

✅ Up for me

[reef vector]

Link for dashboard

[prime bridge]

Moderator: @mystic hound
Messages Fetched: 100
Purge Request: 4
Messages Identified: 4
** Messages Purged:** 4

[humble sequoia]

https://tickettool.xyz/manage-servers

[flint coyote]

#573205317870157855

Or what he did. lol

[reef vector]

@flint coyote if i want to when the bot open do mention how?

[flint coyote]

On your dashboard, you can edit the ticket message to include a ping for a role.

You will need to do it like this for example: {@Admin}

It has to be exactly like the role.

[mystic hound]

if anyone's experiencing response delays, its due to an ongoing discord issue

[half kernel]

server could have ran out of premium time or they set it so you need a certain role to open one

Also the bot could have some down points/shards

[flint coyote]

It may also be the discord issues that are ongoing right now.

[scenic plinth]

@mystic hound

[sterile walrus]

i set up the bot in my server but the ticket chats are being created in a different category

how do i fix this?

[prime bridge]

Moderator: @mystic hound
Messages Fetched: 100
Purge Request: 4
Messages Identified: 4
** Messages Purged:** 4

[sterile walrus]

lol

sorry i just found it out

thanks anyway

[copper heath]

Anyone know why the website is down?

[mystic hound]

Shouldn't be, is it?

[flint coyote]

It's not

[jade topaz]

it's possible to add a tumbnail on an embed message ?

[naive pecan]

I don't think you can on the panel, but in the ticket, with the premium version you can

[versed tundra]

Anyone know why when i try to log in it says wiki.js and error?

[jade topaz]

'cause i've see a server that have a tumbnail without premium(?)

[jade topaz]

that's the premium bot??

[naive pecan]

Ohh yeah u can

[jade topaz]

but it's only avaible for premium right?

[naive pecan]

yup

[jade topaz]

oh ok good, Thank you!

[iron night]

Gave 1 Rep to tphere (current: #58 - 1)

[jade topaz]

What do I add to ping the member who created a ticket?

[flint coyote]

In the ticket message, include {@roleofchoice}

[jade topaz]

Not the support role I mean the person who presses create ticket

[flint coyote]

Oh I think it's {user}

[civic saddle]

i want ticket tool premilam for free

[flint coyote]

Me too but I pay for it lol

[flint coyote]

I just checked. {user} is correct

@civic saddle Read the rules. Do NOT dm me.

And if you want premium, pay for it like the rest of us.

[eager cargo]

you can also vote for premium

$vote

[humble sequoia]

Votes

Current Votes: 15
Lifetime Votes: 15
Linked Votes: 2

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 7 days, 12h, 0m
To redeem your current votes use $vote redeem

[flint coyote]

Oh yeah and that too. lol

Dude was spamming my dm's.

[wet hatch]

Question, I have someone in my server that cannot see the reaction button. As far as I can tell they're the only one. Just wanted to see if anyone had any ideas. It looks like all the permissions are correct.

[verbal sundial]

@wet hatch hmmm. . . make sure they can see message history

[lone mulch]

What does demo mean for ticket?

[verbal sundial]

@lone mulch demo means you get to try it out there isn't a demo for the free bot. and there is a 7 day trial for the premium bot

[zinc venture]

How do you create a panel on mobile?

[verbal sundial]

@zinc venture ok so i actually did this so you go to there server you want to add it on and then go to panel settings then add a panel

something like that lol

[zinc venture]

Ok

[plucky cape]

Is there a way to send a ticket to a channel instead of a category?

[half kernel]

Sadly no

[plucky cape]

Oof

Do you know of any bots that can support creating an embed with a button that sends a new message to a specific channel?

[half kernel]

No i do not

[plucky cape]

[verbal sundial]

@plucky cape well it would be kinda messy everyone would see each others problems ya know

[plucky cape]

Well it’s more for LFG(looking for games) so someone can claim and help with a game and once completed they can verify help has been completed with a ✅

[verbal sundial]

well just make a channel that everyone can see and make it about that

[eager cargo]

Have them update their discord

[eager cargo]

If you’re referring to #🎫│make-a-ticket it just means like “test open” and will just show you what it looks like when you open a ticket. Staff will not respond to any questions in there though.

[amber hearth]

How do i make it so that it pings support team when a ticket opens

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

[amber hearth]

thanks

[wet hatch]

All the roles they have they should.

Let me check that their Discord is updated.

[amber hearth]

is there a suggest command

[mystic hound]

not at the moment, feel free to state your suggestion here

[royal hamlet]

hi

how to add a person to a ticket

[mystic hound]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[candid dune]

anyone else getting a issue that you can't post a ticket and saying to do $debug but that dont work

[copper owl]

make sure you have the free bot selected if you didnt buy premium

[candid dune]

I have active premium

[copper owl]

do you have the premium bot invited ?

[candid dune]

yes so I have the premim bot invite but on the manage my premium it shows my old server name not the new one

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[copper owl]

make sure you have the premium bot selected and press save

[candid dune]

have done all that

fixed it I just kicked the bot and reinvited it

[wet ferry]

[final ginkgo]

🎉 🔑 🌐

🔗 📱

[mystic hound]

Yes, thank you for showing us that we have a good emoji collection

Anything you need help with?

[desert summit]

Hahah

xD

[severe path]

[final ginkgo]

[jade topaz]

Dick head team

[elfin raptor]

i need help setting ticket tool up can someone help me

[scenic plinth]

I'm sorry?

[scenic plinth]

Visit the document below and you can see how to set the bot up with a basic setup.

[humble sequoia]

https://docs.tickettool.xyz

[mystic hound]

Mind telling me what we did to get such a glowing review?

[brazen sparrow]

Hi

[desert summit]

Hey, how can we help you ? ^^

[jade topaz]

Biden

Shup

[dim inlet]

@mystic hound

Hi man

@weak oasis