🆘│community-support

[jade topaz]

Works, thank you

[iron night]

Gave 1 Rep to Neptune (current: #9 - 117)

[copper owl]

no problem

[jade topaz]

Tags work in tickets only?

[eager cargo]

No

[jade topaz]

Ohk and do they support any variables?

[eager cargo]

{server_name} -The server name
{@Role Name} -The role name you want to mention (role names are case sensitive.)
{empty} -Use this if you want to send nothing in a required field.

{channel_name} -The channel name this message is used in/from
{channel} -The channel this message is used in/from
{user_nickname} -The users nickname (if set)
{user_tag} -The users tag
{user_name} -The users username
{userfull} -The users username and usertag combined
{user} -The users @user
{user_icon} -The url for the users icon

(only ones they support)

[jade topaz]

Ohk thank you

[iron night]

Gave 1 Rep to Quo (current: #1 - 171)

[eager cargo]

Yup

[jade topaz]

can we make lots of buttons with free ticket tool?

[severe path]

no, thats a premium feature

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[jade topaz]

Ok

Thanks

[severe path]

[thick inlet]

Damn, that was quick. lol

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[copper owl]

I watch over these channels now

LMAO

[thick inlet]

hahaha 👑

[thick inlet]

How long have you been staff for?

[copper owl]

a bit longer than 2 months

[thick inlet]

Ah ok.

[copper owl]

im pretty new to the team compared to the others

[prime bridge]

इदę स्काकाć ज़ बाल्कोनु has been silenced for 10m
Reason: Posting Discord Server Invites

इदę स्काकाć ज़ बाल्कोनु#1313 | 853959941044043806

[severe path]

lul

[thick inlet]

lol

[atomic solstice]

you sure are

[copper owl]

smh what is this bullying

[atomic solstice]

[copper idol]

Hey cuties!

Is there a way where when I mute someone that it automatically makes a private channel with the person I just muted? So that they don't have access to any channel because of the muted role, but they can be in a private channel with staff to talk about what happened yk

[copper owl]

so you want ticket tool to automatically create a channel once you mute someone?

[copper idol]

If possible so yes

[copper owl]

not possible

just give muted role the ability to see the channel with the panel message

if they want, they can appeal their mute by opening a ticket

but automation like that is not a thing currently (and most probably wont happen)

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[copper owl]

^ explains a bit further on why

[pallid hill]

Any way to get a transcript back if an admin deletes it?

[copper owl]

nope

[pallid hill]

Ah damn

[copper owl]

it's the same as if i delete a message in here

no way to retrieve it

[pallid hill]

So nothing kept internally on the bot?

[copper owl]

for the privacy of our users, we do not store anything regarding transcripts

[pallid hill]

Fair enough

Thank you anyway

[copper owl]

so we cant help you there

no problem

[wild wind]

.

[floral cargo]

i was pressing the authorize button too fast as my networks was slow and when it loaded it sayed you are banned you temporarily

[copper owl]

this is regarding ticket tool?

if so, wait an hour and try again

[half abyss]

Can it only ping a certain person or a role too?

[copper owl]

role and person

[tame heart]

hey i wanna partner with this server ..where shd i click?

[copper owl]

Partnerships are currently closed

So there isn't a place to click right now

[tame heart]

[copper owl]

once we announce that partnerships are opened in #📣│server-news, open an English ticket in #🎫│make-a-ticket

[tame heart]

k

[copper owl]

you can open a ticket in any language, but English would be easiest so the managers can communicate with you directly

[tame heart]

when it will open

[copper owl]

No idea, and even if I did, i wouldn't be able to share that info

[tame heart]

i know english and germany

[copper owl]

Great

[tame heart]

oh k

[half abyss]

Thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #9 - 118)

[copper owl]

no problem

[tame heart]

thanks @copper owl
for helping i u helped me 2 times btw

[iron night]

Gave 1 Rep to Neptune (current: #9 - 119)

[copper owl]

you're welcome

[hollow vortex]

How do i set it upo

@hybrid dagger @scenic plinth @copper owl @copper marsh

[scenic plinth]

Don't ping people.

[copper owl]

Bruh

lmao

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[copper owl]

@hollow vortex read ^

[hollow vortex]

i did read

i dont understand

@copper owl helpm e

[copper owl]

What didn't you understand

and stop pinging please

[hollow vortex]

call

???

[copper owl]

I'm not getting into a call, no

[hollow vortex]

whats the command to set it up

is it $setup

[copper owl]

if you would read, you would know it isn't a command ^^

you have to go to your dashboard

[hollow vortex]

THJIOS DONT MAKE SENSE BRO

[copper owl]

What doesn't make sense

go to your dashboard, panel configs, create a panel and send it to a channel

that's the simplest way of setting it up

[pastel nest]

My server is not displayed on the site, although my role has administrator rights, and I reloaded the site page several times?

What to do?

[copper owl]

can you re-check your role permissions, recheck if the bot is in your server, and try relogging one more time?

[pastel nest]

Good

[copper owl]

did it work?

[pastel nest]

Give me a second

[hollow vortex]

i went to a different ticketing thing

and it was way easier u guys need to fix your shit

[pastel nest]

It didn't work for me ...

[pastel nest]

Oh yes it works, thanks

[iron night]

Gave 1 Rep to Neptune (current: #9 - 120)

[copper owl]

We don't need to fix anything actually. If you actually took a look at what i said, and what i provided, you would've been done in under 5 mins

thank you for your suggestion though

[copper owl]

also no problem

[hazy abyss]

Question, when a ticket is created, is their a way to have it also ping a certain role in that open ticket to alert them a ticket has been opened.

[tribal cedar]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[atomic barn]

thats the command i was gonna do

[tribal cedar]

;)

[atomic barn]

and thats how you do it Mister

[tribal cedar]

Ez pz just remember its case sensitive

[teal spear]

hi, how can i manage which roles have permission to view tickets? for example someone creates a ticket and i want a specific roles to be able to view them. how can i do that?

[tribal cedar]

Well there's an everyone permission set in panel configs -> settings -> permission options

[hazy abyss]

Thank you

[tribal cedar]

There is also a way to set a supporter role in panel configs -> settings-> general

Does that help @teal spear

[teal spear]

yep

thanks

[tribal cedar]

Cool

Anytime

[teal spear]

could i change this message without premium? if yes how?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[copper owl]

you don't need premium for the embed text

you do need premium to customize the buttons and anything that's marked with a is a premium feature

[teal spear]

Okay

[copper owl]

anything marked as a is a free feature you can edit / use

[teal spear]

how do i add multiple ticket options besides ' 📩 create ticket ' ? (yes i got the premium trial)

sorry if im being annoying with questions

[copper owl]

you're not being annoying, this is the purpose of the server, to ask as many questions as you need

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[copper owl]

there's these 2 ways

choose one

[teal spear]

um.. i didnt really understand

[copper owl]

what didn't you understand?

what did you try

[teal spear]

i tried to type in like, different options but it says like no results found

wut am i supposed to do exactly

ohh wait, they go into different categories??

[copper owl]

don't use the emotes

just try using the names

also you have to make the panel first before adding it there

[copper owl]

you're not creating panels on that small box, you're adding already existing panels to it.

So make 2-3+ panels, and then add them to here

[teal spear]

by panel you mean, categories like that right-?

[copper owl]

No i dont

i mean panels in your Panel Configs

[teal spear]

create panel??

[copper owl]

Yes... that's how you get multiple buttons

each button would correspond to a panel

[teal spear]

okay i managed to create multiple ticket things but how do I change the name of them??

nevermind i figured it out!

[copper owl]

Okay

[teal spear]

wait a sec, if my premium runs out does that means I'm gonna lose all this?! (obv i cant access the premium features anymore but..)

[copper owl]

yes, the bot itself will stop responding

you'll have to change to the free bot, which obviously doesn't have the features

[teal spear]

oh...

[oblique cedar]

how to blacklist someone

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[copper owl]

you can't blacklist specific people

only roles

[oblique cedar]

oh

okay thanks ❤️

[copper owl]

No problem

[oblique cedar]

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #9 - 122)

[teal spear]

theres a premium bot?? I'm using the normal one..

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[teal spear]

will my normal ticket tool bot changes be undone too!?!?

[copper owl]

nope

nothing will be undone

it just won't implement your premium features

your premium features will stay the same, they just won't be on

[teal spear]

yea likee the premium stuff ive done like I made 3-4 ticket clicking options they will still work, i just cant like access and edit them?

[copper owl]

No, they won't work once you're premium runs out

[teal spear]

oh

they'll just like, stop working?

[copper owl]

you'll have to switch back to the free bot (if you're using the premium one) and you'll have to resend the panels individually

[copper owl]

correct

[teal spear]

I'm not using the premium bot..

(i dont need it either)

[copper owl]

Ok, then you'll have to resend the panels again

[teal spear]

oh.

[copper owl]

and you won't be able to have a multipanel

[teal spear]

rip

[tawdry oracle]

What would it take to get a custom branded ticket tool bot?

[desert summit]

give no ig xD

[flint coyote]

You mean like a custom profile pic for it? That's not possible.

[copper owl]

^^

self hosting isn't a thing yet either

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[modern saffron]

How to set a channel to log channel? Where it will show who made ticket, who closed and deleted etc

[copper owl]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[copper owl]

instead of transcript, do log

[modern saffron]

Okay ty

[copper owl]

and enable whatever you want to log (the options will be under here)

[modern saffron]

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #9 - 123)

[copper owl]

np

[slate orchid]

$help premium

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[slate orchid]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[hazy abyss]

I have another question, when a ticket is claimed by a user, is there a way for it to change the channel name to the person who claimed it automatically and then have it ping said person each time the ticket created responds?

[copper owl]

for the first part, yes
for the second part, no

you can change the channel name

but you cannot automate pings everytime someone responds

[slate orchid]

Do you have any idea how to claim a redeemed premium key that is send from Ticket Tool on DM?

[copper owl]

i dont seem to understand? you want to try to claim premium through @pseudo glen's DMs?

[hazy abyss]

Mind sharing with me where I can do that change in the panel settings please.

[copper owl]

go to your claiming options

should be a part for changing the claimed channel name

add {author} to any part of it

[hazy abyss]

Let me have a look.

[slate orchid]

I got a premium key from votes with $vote redeem, how to claim it?

[humble sequoia]

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

[eager cargo]

^

[copper owl]

right here

[slate orchid]

Thanks!

[eager cargo]

Yup

[hazy abyss]

So I can add author or do I have to change count to author?

[copper owl]

you can just add it

no need to input it in place of count, unless you dont want the count

[hazy abyss]

Ok. Thank you.

[copper owl]

np

[jade topaz]

Aloha. Just a single question. How many transcript we Can make with the premium ?

[copper owl]

as many as you want

there's no limit to the amount of transcripts you can make with either bot if im not mistaken

[jade topaz]

Too much illimited. Because i save all thé ticket for the roleplay.

[copper owl]

i dont seem to understand

[jade topaz]

Sorry I am french. Wait.

[copper owl]

No worries, take your time

[jade topaz]

Ok no limite for the Transcript ticket

[copper owl]

correct

no limit

you can save every transcript for every ticket

[jade topaz]

Oh okay .

And another New question

[copper owl]

go ahead

[jade topaz]

I buy the premium (got the bills on thé mail) but why i have the redeem premium ? Reedem mean random?

[copper owl]

no, that button stays there no matter what

you can use it to be able to redeem keys you might get

[jade topaz]

Still so confused i can't lie

[copper owl]

dont worry about the button

it's normal for it to be there

even if you have premium

[jade topaz]

Ok thanks for the fast reply. Sorry to be worried.

[copper owl]

no worries

[hazy abyss]

So when I add {author} after {count} it just shows up like this.

Should I just get rid of the count?

[copper owl]

try {author.name}

instead of author only

[hazy abyss]

Ok

[craggy geyser]

Have you got anything seperating them either? Like another -

[copper owl]

^^ this too

make sure you separate the variables

[hazy abyss]

So {count}-{author.name}

[copper owl]

sure

[hazy abyss]

Let me see if that worked

[craggy geyser]

Just {author} by itself is the @ version, which is interpretated as as @copper owl (that's Neptune for example). The @/<> is removed from channel names so it would just be the user id

[copper owl]

yeah that was my fault

told em {author} at first

[hazy abyss]

Ok so no {author.name}

Just {author}

[copper owl]

no use this

if you want the name of the person who claimed

[craggy geyser]

No. Do {author.name)}

I was explaining why just {author} gives what you have

[hazy abyss]

Ok

Didn’t work

[copper owl]

try on a new ticket

[hazy abyss]

Just confirming this is correct.

[copper owl]

use {author.name}

it is not

[hazy abyss]

Oh damn it 😂

[craggy geyser]

{author.name} or {author.nickname} will work

[hazy abyss]

Ok lol

[hazy abyss]

That worked, thanks again!

[iron night]

Gave 1 Rep to Swift (current: #2 - 162)

[craggy geyser]

Thanks @copper owl as well (get some rep for it)

[iron night]

Gave 1 Rep to Neptune (current: #9 - 125)

[hazy abyss]

Thanks @copper owl as well

[iron night]

Gave 1 Rep to Neptune (current: #9 - 126)

[craggy geyser]

Wait, how did you give rep to both? I thought someone can only give rep once per hour

[eager cargo]

That's if its to the same person

[craggy geyser]

I've seen people try and do two different people and the second still gets the cooldown message

[pulsar thistle]

ive been billed for ticket tool when i had asked a day earlyer to close my account

[thorny siren]

hey guys is there a way to make it so mods on my discord server can view a ticket and type and respond to it but not close it/delete it

[eager cargo]

Heyo, please open a billing ticket in #🎫│make-a-ticket.

[jolly ivy]

Hi! members can ping every role and also can use threads on tickets even tho their perms are closed how can i remove that? (btw sorry if i dont understand the thing its 1AM here ^^)

i am on my alt account and it lets me ping every role possible

[eager cargo]

Hiya, yes there is. Just put your support team role in the disabled role section of the close ticket button settings and the delete ticket button settings and save.

(It will override the support team only feature)

[eager cargo]

Are those roles mentionable in role settings?

[jolly ivy]

No they are not
Example:

[thorny siren]

thanks quo ❤️

[eager cargo]

Does the @.everyone role have permission to @ roles?

Yup

[thorny siren]

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 173)

[eager cargo]

Also Ticket Tool opens tickets with user permissions, not role permissions. The permissions below are the only ones you can edit with Ticket Tool.

[jolly ivy]

oh they do
i tought it was never on by default

i'll close and test it again

[eager cargo]

Alrighty

[jolly ivy]

it is all fixed thank you!

[eager cargo]

Yup

[jolly ivy]

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 174)

[hushed galleon]

Hello, someone speak french ?

I speak english just little

[eager cargo]

/fr yes, we have a french support team. you can find them in #🎫│make-a-ticket

[robust sandal]

Oui, nous avons une équipe d’assistance français. vous pouvez les trouver dans #🎫│make-a-ticket

English (en) → French (fr)

[hushed galleon]

Thanks

[eager cargo]

Yup

[old temple]

Sorry, I didn’t wanted to open a ticket!
Hope it’s okay :,)

[eager cargo]

It's alright, it will just end up being deleted.

Try not to open them for no reason though please

[old temple]

Okay, I apologize again.
I was just interested in what this meant- so I clicked it without reading the message first.

[eager cargo]

No worries

[lusty mulch]

Hi uh i'm having some issues with the bot is this the right place to talk about them

[thick inlet]

Yes, just tell us what the issue is, if we cant figure it out just create a #🎫│make-a-ticket and a support person will help you out!

[lusty mulch]

So I added the bot to my server and I can see a button underneath that says "make a ticket" on both my computer and phone but the other mod in the server can't, and when they react to the bot with the 📩 emoji, it isn't making the tickets. The button is working just fine for me but they aren't able to make tickets

We have the same permissions, I'm just the server owner, if that could be causing the problem

[thick inlet]

hmm, i'm not really sure what the issue could be there, try creating a ticket.

#🎫│make-a-ticket

[lusty mulch]

Tysm!

[thick inlet]

No worries!

[gritty trench]

I create a ticket before seeing this channel. Did I have to close the ticket and show the problem here?

[tribal cedar]

They don't see a button?

[old temple]

No, it’s fine that you opened a ticket.
I hope the staff helped you though

[thick inlet]

If your having issues with the ticket tool bot, just tell your problem here, if we can't find the issue, create a ticket!

#🎫│make-a-ticket

[lusty mulch]

Yeah, this is what i see, but they dont see the button underneath

[tribal cedar]

Have them update their discord

[gritty trench]

okay thank you. i'm gonna wait the other person finish

[lusty mulch]

I'll let them know and see if that fixes it, thanks!

[iron night]

Gave 1 Rep to Enigma (current: #12 - 70)

[tribal cedar]

Np. It should

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[thick inlet]

What command is this?

[tribal cedar]

$update

[thick inlet]

Is there a list of all the commands that I can see somewhere?

[tribal cedar]

Hmm I know we have a list im not sure of anything thats public

[thick inlet]

Ah ok. All good!

[tribal cedar]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[tribal cedar]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[tribal cedar]

Not what I was looking for

[pearl maple]

How do I get the bot to ping support members when they create a new ticket?

[jade topaz]

I might have covid

[old temple]

Not the time and server to talk about it but I hope you get better.

[jade topaz]

Is there a way I can add a custom button here?

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[jade topaz]

How can I add a new one though?

[eager cargo]

You can't add a new one, I assumed you were referring to adding a custom message / emoji to the button

[jade topaz]

Nah I wanted to add a custom button next to close

[eager cargo]

that's not possible, apologies.

[pearl maple]

Thanks.

[jade topaz]

Np maybe that could be something u could do in the future

[tawdry trail]

Is it possible when someone is creating a ticket that they can have the ability to submit it with a comment?

[royal thunder]

احد عنده لوحة التحكم

[noble needle]

.

[jade topaz]

is there a way to make it so only a certain amount of tickets can be opened at a time? im using the bot for commissions, but i had too many tickets opened at once

[scenic plinth]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[tawdry trail]

I believe you would need to go to tickettool.xyz > panel configs > settings > General Options >

[scenic plinth]

Commabf style tickets need to be enabled through the panel, go to the bottom of the panel settings to see the option.

[tawdry trail]

Thank you

[iron night]

Gave 1 Rep to 𝐯𝐨𝐱𝐨𝐯 (current: #5 - 146)

[jade topaz]

sadly no, ticket limit only limits one persons ability to make a certain amount of tickets, and ticket count is just going to be the number of the next ticket

[eager cargo]

There's no server wide limit / panel wide limit. All limits are per user

[tawdry trail]

Unfortunately it didn't work as planned. I may have said it wrong.

Let's say a user clicks on create ticket. Now before the ticket is submitted to support they can describe there issue and once completed the ticket can now be sent to support

[eager cargo]

For the global limit feature, that's per user across all panels

[ocean iron]

how come i cant make a second server for ticket tool

[eager cargo]

So like a two step open ticket feature? It's been suggested before and I actually really like the suggestion. You can't do it with "normal tickets" though. You can use command style tickets though like Kenzie said and have the user use the command $new reasonhere and if you put the {reason} variable in your ticket message for that panel, it will paste whatever the user typed after $new.

[eager cargo]

Can you elaborate?

[tawdry trail]

Ok that would work

[eager cargo]

Yeah, just a different way of opening tickets.

[tawdry trail]

@eager cargo Ticket tool is an open source code correct? If need be I can build it and share the code in github

[eager cargo]

Ticket Tool is not open source, no.

[tawdry trail]

Oh ok

[ocean iron]

@eager cargo so when i go into the website i press invite ticket tool and i do all the steps then I go in manage servers and its not there. There should be 2 servers but there is one

and the one is the one i dontr want to use anymore

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[eager cargo]

Re-login to the dashboard

[ocean iron]

ok

like sigh out and back in

[eager cargo]

Indeed

[ocean iron]

ok

O thank you it worked

[eager cargo]

Yup

[ocean iron]

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 175)

[tawdry trail]

Thanks that help out alot

[iron night]

Gave 1 Rep to Quo (current: #1 - 176)

[eager cargo]

Yup

[faint kraken]

I’m having an issue, I’m the server I’m trying to have support roles to only be able to close/delete tickets but when I blocklist the roles I don’t want them to close tickets the support role doesn’t work since they have those roles as well.

[atomic onyx]

Is there a way to add a timer between tickets?

[void crystal]

is there a way to add a role to someone who opens a ticket?

[gritty trench]

Like automatically? If yes I don’t know sorry and if no like you add a normal role

[void crystal]

yeah, that's what i was hoping for

[gusty tendon]

?

[scenic plinth]

No

[scenic plinth]

Not possible

[scenic plinth]

Update your discord

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[snow phoenix]

How i can invite ticket tool premium

I forgot XD

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[eager cargo]

^

[somber cove]

im create a panel but panel not send a ticket

this is my problem

[faint valve]

need help

[humble sequoia]

-- moved to ticket --

[desert summit]

Any Error Messages? In Dashboard or Discord?

[somber cove]

no The form does not enter the channel.

@desert summit

[desert summit]

Second

[somber cove]

what

I've done it a lot again @desert summit

[desert summit]

Check your dms pls

[somber cove]

bro what is dms@desert summit

[desert summit]

Direct messages

[severe path]

haha

[somber cove]

That's it.

[jade topaz]

Hello, i have a problem, the personne who make a ticket, can't see the ticket after 24h someone can help me?

[copper owl]

check the User Opened permissions

Also, if they can't see the ticket once they open it, they won't see it after 24h (unless someones adds them to the ticket)

[jade topaz]

but after 24 hours, those who create a ticket, no longer see the ticket (they no longer have allowed)
it's possible to change that or no?

[copper owl]

again, there's no way that after 24h they automatically somehow cant see the ticket.

Either someone's closing the ticket or deleting it

that's not a feature

[jade topaz]

so, it's normal ok

[lean gazelle]

Hey guys

I have a question. Is it possible that the ticket tool creates a temporary role, assigns it to the User and then adds the role to the ticket?

[copper owl]

nope

not a feature unfortunately

[lean gazelle]

Hm any chance to raise this?

[copper owl]

Has been raised multiple times if im not mistaken

[lean gazelle]

We have a discord backed by a company and we use your premium bot

Unfortunately thanks to DC‘s bad setup people can see who opened tickets

And we need a way to prevent this 🙂

[copper owl]

that's because of how you set it up

im assuming everyone can see opened tickets?

[lean gazelle]

What do you mean?

No

[copper owl]

then can you elaborate on this

[lean gazelle]

With plugins like Better Discord you can actually see hidden channels (not their contents) and assigned perms

And the assigned perms leak who created the ticket

As the Person is added as an user to it

[copper owl]

Ah, betterdiscord

[lean gazelle]

We are a EU based DC that has to respect privacy laws and that includes that people are not exposed when opening tickets 🙂

[lean gazelle]

Yeah very annoying

[copper owl]

Well it isn't entirely your fault I guess

[lean gazelle]

Yeah that’s true but it’s us that have to prevent this

Or make users aware but then the ticket acceptance will be gone

Because people trust us that them opening a ticket is a private manner which they can choose to disclose

[copper owl]

I completely understand that and I agree with you to some extent. We have raised this suggestion before , but we never included the context behind it.

Seeing that you actually have an extremely valid reason (and not just a "Oh i want it to be a feature because thats what i want), Ill raise the feature again

but

[lean gazelle]

That would be very great 🙂

Thanks!

[copper owl]

That doesn't guarantee it being implemented

[lean gazelle]

I understand 🙂

If it helps we are already a premium customer

[copper owl]

So, if it doesn't get implemented, then my apologies. Ill raise this suggestion one more time with the context

[lean gazelle]

Thank you very much again!

[copper owl]

you're welcome

[jade topaz]

brooo

how do i change support roles

[copper owl]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[copper owl]

@jade topaz ^^

[jade topaz]

tysm

[copper owl]

no problem

[woven hedge]

i can only manage ticket tool on one of my servers, all the other ones i invited Ticket tool to dont show up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

try this

[woven hedge]

@copper owl thanks, it worked

[copper owl]

you're welcome

[candid elm]

hi, i have a question

is there anyway i can change the color?

[humble sequoia]

How do I pick the 'Color' I put in a Colour Name, but it doesn't work?

The 'Color' for your Embed/Ticket message has to be in 'HEX' format.
Where do I get the 'HEX' of my color(s)? You can go to any 'HEX' color picker website, then you pick the color you want, and copy and paste the 'HEX' into the 'Color' box, and then you're done, here's a website if you want to go straight away: https://htmlcolorcodes.com/

[rotund kite]

@candid elm

*Please note, this is a premium feature.

[candid elm]

aaaa, i see

thank you very much

[warm wharf]

Guys wanted some help, the ticket tool has an amazing reaction system to open a ticket (with emoji and message) I was wondering if anyone knows any bot that have the same type of reaction but the button works as a reaction role

[copper owl]

i know a button system for giving roles exists, but im not sure which bot that would be

ticket tool doesnt allow for it though, just for your information

[warm wharf]

ook, tank you

[craggy geyser]

@flint vapor you made a review about bad service, yet you had an answer given to you within one minute

[copper owl]

lmao

[jade topaz]

[tired arch]

Alguém sabe como muda o prefix do ticket tool?

Does anyone know how to change the ticket tool prefix?

[copper owl]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[copper owl]

@tired arch ^

[tired arch]

Thank you

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[jade topaz]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[gritty trench]

Hi, on the site I can’t connecter to ticket tool

[eager cargo]

You're trying to login to the docs, try the link below

[humble sequoia]

https://tickettool.xyz/manage-servers

[desert summit]

Nobody Click it pls

Its scam

@copper owl I’m so sorry for Ping but Look here sorry for ping

[scenic plinth]

I've notifed moderators, thank you!

[iron night]

Gave 1 Rep to Ymaster2000 (current: #29 - 6)

[desert summit]

Sorry for ping

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[desert summit]

There is sooo much Scamlinks •.•

Hope nobody clicked it

[scenic plinth]

Usually people are smart enough not to, however there are some cases where it unfortunately happens. If something happens and I am online, you are welcome to ping me.

[charred lion]

Is it possible to have the content of ticket transcripts automatically put into a spreadsheet, and possibly even the user ID of whoever opened the tick?
The content of the tickets is probably just gonna be like one line, max 45 characters

I understand that this isnt exactly support on how to use the bot etc 😅
any help would be appreciated if possible!

[copper owl]

not really possible

only way to access transcripts is through the URL

[charred lion]

Ah yeah, that makes sense

thanks! @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #9 - 129)

[copper owl]

np

[latent osprey]

ay bro whats going on with the ticket tool each time i invite it i cant even manage it cause its not there thats pretty weird

https://tenor.com/view/this-life-pawpaw-cheii-nawa-o-stressed-gif-14950374

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[scenic plinth]

Try that

[wide wharf]

how do i get the premium bot in my server after i buy the premium?

[wide wharf]

?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rotund kite]

@wide wharf

[indigo plover]

how do i add preimuim bot?

nvm

[latent osprey]

W MANZ

[wide wharf]

how do i make different buttons (having a one where you can make a report and donate) with ticket tool premium?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[eager cargo]

^

[wide wharf]

How would i get the panel id?

[eager cargo]

The number next to your panel name in panel configs

[wide wharf]

ok ty so much im kinda dumb

[wide wharf]

It's saying that its an invalid id

[eager cargo]

Can you show a screenshot?

[wide wharf]

i figured it out sorry for bugging you: (

[eager cargo]

no worries

[jade topaz]

is there a feature where there can only be a certain amount of tickets open at a time? not how many one person can make, just how many in total?

[opaque heron]

Is there a way I can auto send a message to someone who has just created a ticket??

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

Note:

This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[rotund kite]

@jade topaz ^

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[rotund kite]

@opaque heron if you mean by a ticket message (whenever a ticket is opened, a message will be sent in the ticket), then ^^

[opaque heron]

TY

thanks @rotund kite

[iron night]

Gave 1 Rep to Logix™ (current: #21 - 21)

[jade topaz]

TYY

o, wait

thanks @rotund kite

[iron night]

Gave 1 Rep to Logix™ (current: #21 - 22)

[jade topaz]

i cant find global ticket 😭

[wide plover]

i need help

why i can't see the channel

[rotund kite]

it should be in server configs

[rotund kite]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[rotund kite]

make sure user opened permissions has read messages and read message history enabled

@wide plover

If you don't own the server, you should ask the server owner to do it

[wide plover]

which one

@rotund kite

[atomic barn]

1st column 2nd button

[atomic barn]

Then follow this

[wide plover]

where and

im not good at english

[atomic barn]

?

[wide plover]

where?/

[atomic barn]

In the image you posted, 1st column 2nd button

[jade topaz]

I can't get the reaction button to appear

To make tickets

[eager cargo]

So the button just isn't appearing?

[jade topaz]

Correct I think I may have done settings wrong not sure

Command won't even work

[eager cargo]

It's likely your discord isn't updated

Oh commands won't work

What's your server ID?

[jade topaz]

And the reaction button won't appear

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[eager cargo]

Update your discord app for that

[jade topaz]

One sec will send invite @eager cargo

[eager cargo]

commands work fine

For the button not appearing just update your Discord

[rotund kite]

user opened perms

[rotund kite]

Yea, it should be working fine now :)

[radiant helm]

How do i make it so that a member can send pictures in the ticket? Do have to make it so they have picture perms in every chat because thats something you have to unlock in my server.

[wide plover]

still same

[severe path]

The role view is only from Discord the rights, with bots the perms remain the same. You have to test this with a second account

[severe path]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[rotund kite]

oh, if you're looking through roles, it will not work

[wide plover]

it done thanks

[iron night]

Gave 1 Rep to Logix™ (current: #20 - 23)

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

Aug 30, 2021, 4:37 AM

[odd quiver]

bot still not works for me ?

like my server don't come up on website

[plush barn]

You have to be an administrator

[odd quiver]

I'm owner...

[plush barn]

You have to have the "administrator" permission on your role.

[mystic hound]

Server owner bypasses every permission

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[odd quiver]

yea but the server i own it don't come up on the website

[mystic hound]

Do this

[urban root]

how do i set that a role cant open a ticket for a duration

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[mystic hound]

you'll have to remove the blacklist role for them to use the bot again

[urban root]

alr

ty it work

[faint flicker]

How do I make it so my bot pings @here when a ticket is open?

I did what it says but it doesn’t work

I use the normal bot

Ping me when you reply to this because I might be offline

[hoary flower]

Is it normal that we cant invite the Bot?

[severe path]

Write @here in the ticket message:

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[faint flicker]

I did

Doesn’t work

@severe path

[severe path]

Has the ticket tool role this perms?

[faint flicker]

Yes

It has admin perms

[faint flicker]

Yea it has every perm

[severe path]

Please send a screenshot of the ticket message, how it looks like in the channel and from the permissions

[severe path]

you didn´t write @here in the ticket message

[faint flicker]

I did

I’m not stupid

Both panels I have

@severe path

[severe path]

Did you write this in the panel message or ticket message? It looks like the panel message, where the normal message part is a premium feature

[faint flicker]

Shit

[frigid schooner]

the role was created but the bot didnt joined the discord

[severe path]

You have to write the @here in the ticket message

[faint flicker]

Done

Let me test

Works, my CEO was typing so I take it it worked

Because he usually is inactive

Thank you for the assistance

[severe path]

[faint flicker]

Thanks @severe path

[iron night]

Gave 1 Rep to Schlafendes24 (current: #25 - 9)

[distant plover]

I need to report a server using ticket tool for a purpose that breaks rules of a minecraft server

[faint flicker]

bruh

[distant plover]

can a mod dm me so we can help defeat people breaking rules?

[mystic hound]

I don't see why we would take action because someone is breaking a minecraft server's rules

[sour basin]

how to invite the bot to the server after you bought premium and selected it

[humble sequoia]

-- moved to ticket --

[distant plover]

because its misusing the bot because its asking for irl money for in game currency which is against both mojand eula and hypixels rules

[arctic pagoda]

This server is only for Ticket Tool bot support, so if you want to repirt someone un a server using TT bot please open a ticket in that server, just not here because we can't help you in this server.

[distant plover]

well i want to report the server for misuing the bot

[mystic hound]

You're better off reporting the server (or its owners) to the minecraft communities in question. You could also consider a report to discord support if you have credible evidence. Its not something we'd generally blacklist for, on top of that if you're looking to make them stop for good, anything we can do from our end wouldn't be a permanent solution.

[distant plover]

ok

[broken ridge]

How do u make it to where u can claim the ticket

[humble sequoia]

-- moved to ticket --

[crimson gate]

Brush bugs

Bot not working

[humble sequoia]

-- moved to ticket --

[icy pumice]

Is it possible to change an existing textchannel into a ticket? Said channel was made manually

[copper owl]

nope

ticket channels can only be created by ticket tool for them to work

[icy pumice]

👍

[copper owl]

@jade topaz, regarding your review, did you set it up? are there any problems? maybe something we can improve on?

because genuinely, it takes less than 5 mins to set the basic things up

[prime bridge]

Team crouton tv has been silenced for 10m
Reason: Posting Discord Server Invites

Team crouton tv#3056 | 838852701466525817

[wet hatch]

For some reason, people in the tickets cannot see the message the bot sends. Which for my server is important as it guides them on how to fill out the ticket. I've not had this issue before now. All the role permissions are correct and should allow them to see the message but not even my admins can see it.

[copper owl]

can you elaborate?

do you mean that they cant see the panel message?

[frank whale]

Is it possible for an owner (me) to put a cap on how many overall tickets a person can make, instead of just at a time? We've had one member open a total of 40 tickets for useless stuff and I want to prevent them from opening more.

[copper owl]

well no, but I do have a great solution for you

You can have a mute role be blacklisted

so for example, you have 2 moderation bots that both have mute commands

one of them can have it's own mute role blacklisted

[wet hatch]

Yes, sorry. They can see the panel to make the ticket but when they make a ticket and the bot sends the message in the ticket channel, they can't see the message the bot sends.

[copper owl]

therefore, once some annoying user comes by, you just mute them with the bot, and they wouldnt be able to create tickets

or better yet, just assign the role yourself to them

[frank whale]

That's really smart, thank you!

[copper owl]

no problem !

[copper owl]

so they cant see the channel?

that TT creates?

[wet hatch]

They can see the channel but when the ticket is created, they can't see the message that the ticket bot is supposed to send.

[copper owl]

oh.

hm

one moment

[wet hatch]

Okay. 😊

[humble sequoia]

-- moved to ticket --

[lean gazelle]

hey @copper owl about my ask last time

will there be any form where i can get feedback on this?

or should i #🎫│make-a-ticket

[copper owl]

i dont remember what your inquiry was last time

what is the problem exactly?

[lean gazelle]

temporary role creation instead of adding users to a ticket

because of plugins like better discord exposing ticket creators

[copper owl]

you wont get any feedback on it at all, if im not mistaken

these things dont get shared

[lean gazelle]

i see, it would be good to know though as we have to look for another ticket solution if there are no intentions to implement this 🙂

[copper owl]

cant help you there

I have 0 idea if it will be implemented

[lean gazelle]

okay thank you for raising it though!

[copper owl]

np

[hexed wyvern]

hi

how i can add the message for tickets?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[copper owl]

if that's what you mean then ^^

[hexed wyvern]

tysm

[copper owl]

no problem

[chilly wigeon]

Hi

Everyone

Hope you guys fine and happy

Any one available for replying

[copper owl]

sure

go ahead

[humble sequoia]

-- moved to ticket --

[quaint pilot]

هلا

مين صانع البوت

[copper owl]

ليش, شو بدك؟

[chilly wigeon]

Share the name of a contact person who deal with. AGENTS

[quaint pilot]

اريد اعرفو

[icy pumice]

Not sure where to post suggestions but it would be nice perhaps if you could claim/assign a ticket for/to another user. Also I figured you can edit most messages of the bot, though I can't seem to find the option to change the message when you add someone to a ticket. That plus renaming the commands (adding alternative trigger commands) would be nice too.

[near tide]

me don't know how to make

[flint maple]

We got to 44 tickets on our server and now any additional tickets being added don't get added to the proper category, but, are orphaned (under no category). If I delete a few tickets it works normal again until we get past that number. Anyone seen this or know how to fix?

[turbid plaza]

IS there a way to add multiple buttons on a ticket?

[copper owl]

this is because discord categories can hold 50 channels only

[copper owl]

yes, you need premium

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[copper owl]

both work ^^

[flint maple]

thanks!

[iron night]

Gave 1 Rep to Neptune (current: #8 - 134)

[copper owl]

no problemo

[flint maple]

oof actually, I just created a new category and wired the panel to create the tickets there. But it's still happening.

[copper owl]

what's happening?

[flint maple]

orphaned tickets

[copper owl]

what.

what does that even mean

[scenic plinth]

Are you talking about them going somewhere else instead of the category?

Nobody click that please

[copper owl]

🤝

[desert summit]

@scenic plinth here is scam

[radiant moss]

Gone

[desert summit]

[narrow arch]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[narrow arch]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[tribal cedar]

Need any specific help @narrow arch?

[narrow arch]

yea like i cant make the bot @ my support team

and i already read the faq and all that things

[tribal cedar]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[atomic barn]

Yep that's the command. Thx enigma

[tribal cedar]

Nps

@narrow arch Like it says make sure the role is mentionable and your {@Role Name} is case sensitive

[atomic barn]

I swear I don't remember any of the commands and when someone has a question where I can do the command I can't 😅

[tribal cedar]

Maybe they would take the suggestion to listing the trigger for the command in the footer. Not too sure

[narrow arch]

idk what to do i just cant ;-,

[tribal cedar]

Whats the role name?

[narrow arch]

never mind i figured out that the role has an image lol

[turbid plaza]

The person who owns server bot premium. for some reason the Bot color/Emoji will nto update fo rticket

[robust minnow]

Hi ,

is there a way to get the transcript sent to the person who claimed the ticket , i am currently only seeing the option for the person who made the ticket?

[flint coyote]

It's a premium feature.

[robust minnow]

I have premium but i cant see it on configs

Direct Message Transcript is only sending it to the person who created the ticket tho

[flint coyote]

Ummmm one sec

Oh wait. You can have the transcript sent to the person that opened the ticket.

Is that what you mean?

[spark herald]

i need help on ticket

tool

[robust minnow]

Yeah but i would like to to be sent to the person who claimed/spoke aswell

Like if i make a ticket and you claim it we both get the transcript sent , at the moment its just me who would get it

If that makes sense?

[flint coyote]

Oh I understand. I don't think so.

[robust minnow]

{transcript_owner}{transcript_users} dont seem to work

[flint coyote]

I'm not 100% sure tbh

[flint coyote]

What do you need help with?

[robust minnow]

Thanks for the time anyway i'll see if i can figure something out

[iron night]

Gave 1 Rep to Ivysixx (current: #57 - 1)

[spark herald]

ticket tool

[spark herald]

ive made a ticket

[flint coyote]

Ok someone will answer that when they get a chance.

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[flint coyote]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[flint coyote]

I'm not seeing an option on there anywhere to send the transcript to anyone but the ticket owner. Sorry.

[robust minnow]

@flint coyote Unless its {ticket.user.name} or something along those lines i might be able to edit and make a new line i just dont know the correct way to do it

In this section

[flint coyote]

Where are you putting that?

Ok let me see

[prime bridge]

Enzed Wolf has been silenced for 10m
Reason: Posting Walls Of Text

Enzed Wolf#2461 | 197258829572997120

[flint coyote]

Oh that's just to edit the transcript message. It doesn't direct it to send the transcript through dm. There's only one option for that.

[jade topaz]

Wie kann ich Ticket insterlieren auf mein Server

[neon violet]

https://discord.com/oauth2/authorize?client_id=557628352828014614&scope=applications.commands+bot&permissions=2952915024

[idle terrace]

hi

i pass in the special mission 29 and i dont take the rewards : Name avg.ev1lx , id 1129432509 , FFCEU256

[craggy geyser]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[craggy geyser]

See the message above

[idle terrace]

hi i pass in the special mission 29 and i dont take the rewards : Name avg.ev1lx , id 1129432509 , FFCEU256 pls help me to take th rewards

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[craggy geyser]

Read the message. Don't just ask the question again. We can't help

[craggy geyser]

@cold vessel, in regards to your message in #📈│reviews, are you saying there is an issue? Seeing as you have opened two tickets, and closed them both within the same minute of opening them, with no messages sent in them. The most recent one has been reopened with a support team member responding to you, a minute after you opened it

[jade topaz]

heyo i just have one small question. In the ticket embed settings i am allowed to create a custom message that will ping the support staff to be able to read and be aware that a ticket has been made. However if the staff role has an emoji in the server, will that affect the ping in the ticket embed?

[craggy geyser]

So it should still work. But if it doesn't, you can use the role id instead

$variables

[humble sequoia]

Supported Variables

{server.id} --> ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> --> Channel link of the current channel
{channel.name} --> Name of the current channel
{channel.id} --> ID of the current channel

{author} = <@user> --> Mention of the user triggering this message
{author.name} --> Name of the user triggering this message
{author.id} --> ID of the user triggering this message
{author.nickname} --> Nickname of the user triggering this message
{author.icon} --> Direct Url of the profile picture of the user triggering this message
{author.tag} --> 4 digit tag (discriminator) of the user triggering this message
{author.full} --> username + 4 digit discriminator of the user triggering this message

{panel.count} --> The current count number of the panel (Tickets only)
{panel.name} --> The name of the panel (Tickets Only)
{panel.ticketLimit} --> The current limit of the panel (Ticket Only)

{ticket} = <#channel> --> Channel mention of the ticket
{ticket.id} --> Channel ID of the ticket

{ticket.user} = <@user> --> User mention of the ticket user
{ticket.user.name} --> Name of the ticket user
{ticket.user.id} --> User ID of the ticket user
{ticket.user.nickname} --> Nickname of the ticket user
{ticket.user.icon} --> Direct Url of the profile picture of the ticket user
{ticket.user.tag} --> Tag / Discriminator of the ticket user
{ticket.user.full} --> Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

[craggy geyser]

The other thing to be aware of, is that pings don't actually ping in an embed. They need to be in the ticket message

(the text just above the embed)

[jade topaz]

yes thats what i meant

sowwy

[craggy geyser]

No worries. Just checking

[jade topaz]

thank you for your time and patience

[craggy geyser]

So as you see from the bottom of the embed I sent, you can use the id and then any emojis should be taken care of

[jade topaz]

okie

$thank @craggy geyser

its didnt works

sowwy

[craggy geyser]

What didn't work? The rep or the ping?

[jade topaz]

the rep

[craggy geyser]

It doesn't need the $

But don't worry about it

[jade topaz]

thank @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #2 - 163)

[jade topaz]

bai bai take care

[craggy geyser]

Have a good day!

[proven hearth]

Hello, currently looking for a bot that can detect some phrases, then delete the message and DM the user. Basically, got an issue with people posting stuff in the wrong channel and want to deal with it automatically and let the user know where they should post it. E.g., People asking support questions not via a ticket. Any suggestion welcome.

[dense fern]

I need help
My discord server keeps getting raids by certain groups so I made it so you have to be verified via Ticket bot by server admins before they can chat or see anything but when the ticket is created they can't see it can you help me pls.

[copper owl]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[copper owl]

check your User Opened permissions

make sure they can see the channel and send messages

[shrewd forge]

Could I set, when a Ticket is opend, that Ticket Toll mentions specific Roles?

*Ticket Tool

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

^^ that's how

[shrewd forge]

Ty

[copper owl]

No problemo

[remote peak]

Any new features coming soon?

[copper owl]

Well I cant disclose anything information, mainly because we aren't told these things LMAO, but it might be a tiny while because the Dev has been fixing bugs that resulted in recent Discord API updates, and other miniscule things

Hopefully new features will come asap, but unfortunately there is never an ETA on these things

[dense fern]

how do I switch the ticket channel?

[copper owl]

what do you mean?

do you want the panel message to be somewhere else?

[dense fern]

Yes

[copper owl]

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[copper owl]

just send it in another channel through the dashboard

[dense fern]

Ok thank you @copper owl I'm pretty new

[copper owl]

no worries

youll learn over the course of using the bot, it's not too hard!

[noble parrot]

How I can configurate tickets?

$help tickets

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[noble parrot]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[remote peak]

Thanks :)

[iron night]

Gave 1 Rep to Neptune (current: #8 - 135)

[copper owl]

youre welcome

[twin nacelle]

where is the option to make the ticket non-visible to people. It's not in general and permission 👀

[copper owl]

well who is "people"

do you mean other members?

[twin nacelle]

yes

[copper owl]

Everyone Role Permissions

make sure Read Messages is disabled

[twin nacelle]

so that means that they can't view the channel as well right?

[copper owl]

indeed

[twin nacelle]

ok thanks a lot

[copper owl]

No problem

[twin nacelle]

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #7 - 137)

[pale silo]

hello wanted to ask when I get my ticket tool key

[copper owl]

you mean for premium?

if you bought premium, you can just redeem it

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[livid tusk]

How do i make it so when the ticet gets closed, a script of the ticet (all messages) is send to the user who created the ticet?

[copper owl]

That's a premium feature, it's located in Logging Options and you should be able to select to have the transcript send to the user via DMs

[livid tusk]

nvm

thanks

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #7 - 138)

[copper owl]

np

[jade topaz]

@Neptune#6814

@copper owl @copper owl @copper owl

[copper owl]

....

how can I help?

[jade topaz]

please privte؟

[copper owl]

I dont open my dms for anyone, sorry

[jade topaz]

ابعتلي ادد

وانا هقبلو

وهكلمك خاص

[copper owl]

لا

ما بعمل ادد لأي شخص، اسف

[jade topaz]

اك

[vocal wharf]

is there a way to make the bot ping someone with an @ when the ticket is opened

or a role

[craggy geyser]

Yes. See below

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[half kernel]

Is there a way to ping a certain channel other than the one the tag was used in?

[humble sequoia]

Solved in another channel.

[craggy geyser]

You haven't selected the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[craggy geyser]

Second half

[cedar parrot]

Didn’t know you speak Arabic

[copper owl]

well im a part of the arabic support team lmao

[jade topaz]

no i have selectioned bot prenium

[craggy geyser]

You have now. I looked at your dashboard settings and it wasn't selected. Should work now

[jade topaz]

oh ok

[violet flint]

Hey guys! I was wondering if there is a way to check who claimed tickets, closed them, etc for ticket tool?

[copper owl]

define a log channel

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[copper owl]

instead of a transcript channel, do the logging

and make sure you enable everything you want it to log

[violet flint]

ohhhhhhh

[violet flint]

Nice! Thank you so much

[iron night]

Gave 1 Rep to Neptune (current: #6 - 141)

[copper owl]

No problem

[jade topaz]

https://discord.com/channels/@me/879345195215372298/882325459042443265

[scenic plinth]

?

[jade topaz]

i have a problem

I wanted to close the ticket but it gives an error message

[cedar parrot]

Do you need premium

[copper owl]

for what?

[cedar parrot]

Look at the chat

[cedar parrot]

This

[copper owl]

to make a transcript channel?

no

[cedar parrot]

Ok

[copper owl]

@desert summit

dont ping support members in there

[desert summit]

He said it’s ok if there is scam

Sorry

[copper owl]

nah you can ping, but we cant do anything in there we dont have perms LMAO

[forest goblet]

Moderators have been alerted though

[desert summit]

Oki Doki

Sorry

[copper owl]

nah thank you for reporting

[leaden sundial]

@copper owl

ليش ما بيظهر عندي اني افتح تيكت؟

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[leaden sundial]

مثبتو

طيب بدي مساعدة ضرورية؟

[fierce viper]

hello

https://media.discordapp.net/attachments/861631632388390922/882359527532535908/unknown.png

how do I make emojis show in the ticket panel( embed part)?

[bright coyote]

how do u make it so that a role is pinged when a ticket opens??

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

being handled in ticket

[humble sequoia]

-- moved to ticket --

[left solar]

Wasnt that with the ID of the emoji ? XD

[half kernel]

Im subscribe to ticket tool premium why dont i have the premium subscriber role?

[craggy geyser]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[craggy geyser]

Follow this. There is no working system to automatically detect premium subscriptions

[half kernel]

Ok

[final rock]

my help

كيف اسوي هاذي

[humble sequoia]

-- moved to ticket --

[leaden sundial]

@copper owl

بدي مساعدة

[scenic plinth]

Haha funny thing this date passed

[jade topaz]

real

[atomic barn]

Don't click the link. It's a scam.