🆘│community-support

[humble sequoia]

-- moved to ticket --

[copper owl]

I'm always watching 👀 LMAO

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[remote finch]

I can't for the life of me find out where the "auto delete" option is with a ticket Panel. I have it set on one, but not the other. Can someone point me in the right direction?

[long viper]

i added tickettool in one of my servers and its not showing up where you can manage the servers... I relogged alot

[mystic hound]

If you mean the option to make tickets automatically delete when closed (without staying closed), you have to disable "two step ticket" under general options

[humble sequoia]

-- moved to ticket --

[mystic hound]

@jade topaz in regards to your review, mind telling me what issues you had with the bot and what you'd like to see changed?

[remote finch]

Got it. Thank you!

[iron night]

Gave 1 Rep to Light (current: #3 - 154)

[bold ravine]

How do set up ticket tool my server? It doesnt have a help command in its status like other bots so thats why I'm here

[delicate vault]

bro wot

we have a 25k server with op rewards rarely open tickets

i think the bot cant keep up

anyway we can fix it?

[dense mortar]

Yeah.

[fallow ingot]

You need to tell him how then. -_-

[daring scarab]

Does the bot always use all the votes when redeeming? Or can i like redeem only half?

[upper light]

@delicate vault we might have to buy premium

[fallow ingot]

You need to have 6h or above you can’t redeem anything under that.

[upper light]

I might supply it for us

[bold ravine]

How do i set up ticket tool?

[delicate vault]

sucksssssssssssss

[upper light]

Let me see how much it is

[daring scarab]

It says 51 days, but only want to devide my votes in two servers

[mystic hound]

if you're not on a premium subscription, the limit is 10 tickets a minute, that usually isn't a problem for most communities but if you're facing issues it might be a good idea to consider upgrading

[mystic hound]

it does always use all votes

[flint coyote]

It's not that expensive and very much worth it.

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[bold ravine]

HOW DO I SET UP THIS BOT

[mystic hound]

@bold ravine

[daring scarab]

Would like to suggest a way to specify how many votes we wanna use, to like devide it in other servers

Btw thx

[mystic hound]

Pretty sure its been confirmed earlier that its this way for a reason, I don't remember exactly why though

[daring scarab]

Also can i invite the premium bot when i redeemed the votes? Or only users that bought premium can invite the bot?

[delicate vault]

alright thanks

[iron night]

Gave 1 Rep to Light (current: #3 - 155)

[mystic hound]

any form of premium (vote, purchase, giveaway) has the same perks, so yes.

[daring scarab]

Ic thx

[iron night]

Gave 1 Rep to Light (current: #3 - 156)

[glad zodiac]

How do I make multiple buttons like in this server?

[humble sequoia]

-- moved to ticket --

[upper light]

ive bought prem but cant find the code

[daring scarab]

Create multiple panels then add them to the main panel message on general options

[mystic hound]

(the user was answered in a ticket)

[daring scarab]

Shit sorry

also cant seem to make the bot auto save transcripts

[glad zodiac]

It's fine 🙂

[cerulean coyote]

Hello, I need some help;

How to do make the ticket tool ping staff when a ticket is opened?

Anyone?

[desert summit]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[desert summit]

…

[cerulean coyote]

So when I did {@role} that didn’t work.

[desert summit]

Did you look in the variables?

[cerulean coyote]

The variable said to type out {@rolename}

[scenic plinth]

It's case sensitive, so if its something like ◇ Staff Team you have to type it exactly like {@◇ Staff Team}

Another option is to use the role ID, which can be done like <@&roleidhere>

[cerulean coyote]

Ahh okay.

[bronze scroll]

I need someones help

[desert summit]

Yes

[bronze scroll]

The admin of my discord cannot create a ticket anymore, was working just fine for a while, and now it wont work

No error message comes up

Other team members can create them

[desert summit]

He has to had the newest Discordversion

[bronze scroll]

oh lol

[desert summit]

Maybe resend the panel

[bronze scroll]

okay let me ask him

[jade topaz]

on my server an unknown user is creating the tiket creater message through the bot. im not sure how to find out who it is or how to stop it

[azure sail]

Hey, does the bot do any preset messages at all? So I don’t have to type some things out?

[mystic hound]

you probably have a member role set as a dashboard role, thereby giving them access. you can look at the web logs section of your dashboard to see who's doing it

[mystic hound]

the bot sends a preset message when a ticket is opened, this is customizable.

[azure sail]

Yeah I have that set up I meant like commands we can use to post a message in a ticket

[mystic hound]

Yeah, those are called tags (see below)

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[urban root]

how do i edit the ping role when the ticket will be open by a member

[mystic hound]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[oblique jacinth]

What is this?

[humble sequoia]

-- moved to ticket --

[urban root]

when i click on panel configs it put me the dashboard

[mystic hound]

you then click on the settings button next to the panel you want to edit

[mystic hound]

and then follow instructions given here to edit that field

[urban root]

i did

[desert summit]

Press Save ig or is there any Problems :>

[urban root]

maybe now?

[desert summit]

What do you need?

You wanna Ping the staff role Right ?

[urban root]

to costum the ping when someone open a ticket mean to not to ping everyone but to ping admin/mod role

[urban root]

yes

[desert summit]

So Check Your dms this Took a Little Bit Longer ^^

[urban root]

alr

[proven void]

odd... I've been seeing this a bit more frequently

TT with command style ticket complaining after 1 ticket created.

[desert summit]

What about Your Ticket Limit?

[proven void]

set to 1 but I only issued 1 commnd.

Does it need more?

Yeah, just tested again, it's definitely acting off

I'm guessing it shouldn't matter but the panel it's hitting is also associated with a multi-panel parent

[scenic plinth]

Its for rate limits, you are only able to do certain actions in a certain time span.

[proven void]

but why would I get this after issuing the command once

said another way; I need to create a ticket for a member and get told I'm doing it too quickly after I do it.

[long geode]

Hi, does some body knows why membrs on my discord cant react to the message?

[scenic plinth]

Does it show a certain error?

[pure field]

When I go into dashboard it won’t show up the server I want to add a panel

[scenic plinth]

To my knowledge these limits are 10 minutes in between maximum, with discords button update we had to change the amount of times requests can be done, as where things like reactions it was auto limited on discords end. Really the answer is in simple terms rate limits.

[scenic plinth]

Relog into your dashboard. (Log out and back in)

If that doesn't work, use $level and look to make sure you are not a user within your server

[long geode]

so a ticket per 10 minutes?

[pure field]

But what do I do if it tells me that I’m a user in the server?

[scenic plinth]

I don't know what the exact limit is, but for a user to do the said action yes, atleast with the module.

Like if I attempted to delete a ticket, it would limit me until the time was over, which is usually 10-15 seconds, but I've seen (atleast when the update was launched) commands such as $rename were 10.

[scenic plinth]

Try to get a admin / owner to give you access, they can do it by following the instructions below:

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Aug 24, 2021, 7:48 PM

[azure sail]

so when using tags is there a way to ping the user that opened the ticket? is there a variable for that?

[long geode]

so an user need to wait to open a ticket?

[urban root]

@desert summit ^^

[long geode]

if I try in 3h perhaps it will go

[scenic plinth]

No, as they can be used outside of tickets.

[scenic plinth]

Avoid pinging anyone without reason please

[scenic plinth]

No, it limits your account, not every user.

[long geode]

oh

so i have a problem

anyone can create a ticket, unless they are admin

[scenic plinth]

Make sure there are not blacklist roles, or the roles they have.

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[long geode]

look

[proven void]

Hmm... I'm not seeing any complaints from members that have opened tickets. It's just when I, as an admin, use the command style feature to open a ticket for a user that I saw it. And it isn't like I've been issuing tickets frequently before that. This one in particular was the first I've done for the day so that's why it struck me as odd

[scenic plinth]

It would be a repetitive thing, it shouldn't happen on the first attempt.

[proven void]

agreed.

[long geode]

where is that category?

[scenic plinth]

Its in "server configs" on your dashboard

[long geode]

oh ok

let me try

[long geode]

thanks it works 5 stars 😂

[iron night]

Gave 1 Rep to 𝐯𝐨𝐱𝐨𝐯 (current: #5 - 143)

[proven void]

Any thoughts on how I can troubleshoot?

[scenic plinth]

So I just tested this, (via buttons), ticket creation has a 7-8 second cooldown before you can use it again, assuming you haven't hit a limit, it would just not allow you to. Attempting to do it twice in certain duration of time will show you the cooldown, in this case I can't do commands because I don't have it enabled myself.

There is not a way to bypass / change it, however like I mentioned this limit is per user and not server wide. What I can recommend is that you allow users to use command style tickets, which would avoid the whole button problem if that is the case you're trying to avoid.

[proven void]

Sorry, I think maybe there's a small misunderstanding

The users themselves are using the buttons on the parent panel without issue

[static beacon]

I dont see my Server in the Panel. What yould be the Issue?

[scenic plinth]

Oh, I didn't read your entire issue initially, my bad.

[proven void]

I was the one that experienced that message after not having issued a new ticket for... well, the bulk of the morning

[proven void]

It's quite alright. I just wanted to be perfectly clear

It's me, not them. 😄

[scenic plinth]

How long did it tell you that the cooldown was for?

[proven void]

9s I think is what the image told me...

I can try again to check

yep Warning: You're doing that too quickly, try again in 9s

[scenic plinth]

And is it clicking two different buttons or is it commands?

[proven void]

this is strictly command style, where I need to issue the ticket for a user because they can't figure it out or just that I want to open a line of communication with them

I'm only issuing one command, <prefix>ticket user_id

ah, ok ok... I think I see where the issue is.

So as I mentioned, I have a top panel tied to 2 panel configs via multi-panel.

Both of the child panels had command style enabled. I'm assuming it was trying to create a ticket for both but since the alternate panel is lower in the panel list, it wasn't getting created

i.e. #1 vs. #4 in the list. The first one was always being created

I had asked previously how to generate a ticket for a different panel via command style invocations earlier but didn't get a reply

[scenic plinth]

Just attempted it for another server, it seems even though its only enabled for one I still got the 7 second limit, keeping in mind its via commands.

[proven void]

hmm. I disabled the command style for the last panel and the warning went away

[scenic plinth]

It would be better to have it two separate channels, as I currently don't think there is a way to have, like you mentioned, a way for two panels to monitor the same channel and create it for one panel.

[proven void]

I don't understand this reference to a separate channel. Do you mean a completely separate discord category channel?

or something else?

[scenic plinth]

A new discord channel for each panel you want to use command invocations for

[proven void]

Gotcha. In this case, each panel is configured to push its ticket into a separate channel.

at least I'm pretty sure this meets the criteria that you've described

yea, just double checked

one is for support the other is scripts

[scenic plinth]

Yes, in simple terms Panel 1 corresponds to #general-1 and Panel 2 corresponds to #general-2, each panel still having the same configuration as if you were using buttons.

[proven void]

it seems like the command is iterating through a loop for everything that's command style enabled.

[scenic plinth]

If you're talking about transcripts etc, that's known but it usually takes around maybe 2 minutes or just simply reuse the command. Assuming its just bot lag.

[proven void]

Nope just creation of ticket

tickets are closed infrequently so I've not seen an issue there.

[proven void]

"...each panel still having the same configuration as if you were using buttons."
The same configuration?

[scenic plinth]

Settings, message, pings, transcript channels etc.

[proven void]

Should I cut a ticket for this? I don't want to clog up the community channel with my issue.

[scenic plinth]

There's been worse, but if you wish to you can do so.

[proven void]

oh I see... well, no, the only thing they share is the transcript channel. Everything else is independent.

[proven void]

I see... yeah, I just didn't want to be monopolizing the channel. 😄

At this point, my problem was solved by disabling the command style option for that secondary panel. I only need to be able to open general support tickets for members. Everything else is user initiated

I would like to understand these other nuances but it's not a blocker for me

[desert summit]

Is it fine or do you need help?

[proven void]

I think I'm good for now. If I see the issue again or need to figure out more on these multi-panel subtleties I'll come back.

[proven void]

Thanks for your time

[iron night]

Gave 1 Rep to 𝐯𝐨𝐱𝐨𝐯 (current: #5 - 144)

[desert summit]

Ok ^^ BB

[jade topaz]

hey

is it possible to give certain users only acces to tickets made in a certain pannel?

[humble sequoia]

-- moved to ticket --

[thin fractal]

😟

[thin fractal]

I am scared insert control masani screaming here control sounds stupid and is a crybaby

[wispy epoch]

Huh

How do I make ticket tool @ the support member role when the ticket is made? Also in the bot Information part of the footage is corrupted @scenic plinth

Ur support team I went to the support member @ and u were at the top so

[craggy geyser]

Read #546557408902905896, specifically number 4. She might have been the top support team but pinging her is still against the rules

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[wispy epoch]

Oh sorry

Thank u this helps!

[jade topaz]

Does any1 here use uber eats?

[unique anvil]

This is a support chat for Ticket Tool only

[potent glade]

Who is the owner of the bot?

[jade topaz]

Just asking.. sorry

[unique anvil]

BattleEye

[jade topaz]

it doesn't come in manage server

help?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[jade topaz]

ok thank you sir

ok i see it

[delicate vault]

how do i get 2 different buttons in my server like 1 for support and 1 for reporting

i have tt premium

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[copper owl]

both ways work

[delicate vault]

thanks

[copper owl]

choose one you'd like to use

[delicate vault]

kk

uh @copper owl i cant find the id of the pannel

[copper owl]

It's the number associated with the panel

so panel #1

ID would be 1

meaning $panel 1

[delicate vault]

ohhh ok

got it

how do i make it so that once a user claims the channel name will be claimed-killeh-0001

[desert summit]

Individual?

[copper owl]

changed the ticket name when claimed

it's under the claiming options

add {author} in the name

[wispy epoch]

Why is the claiming only with the premium?

[desert summit]

TicketTool take a lot of time ig and some Money from Premium replace the Time and work yk?

[scenic plinth]

(I'll let ymaster help you) Viewing your earlier message, I understand why you did it but please try to avoid it, some staff may want you punished for it.

[gloomy copper]

so how can i make the ticket bot ping certain roles when a ticket is opened?

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[scenic plinth]

Some people seem to have trouble with that, so if you do you can also use <@&roleidhere>

[gloomy copper]

ty

thanks @scenic plinth

[iron night]

Gave 1 Rep to 𝐯𝐨𝐱𝐨𝐯 (current: #5 - 145)

[desert summit]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[desert summit]

Sorry i send it but my mobile data are lagging and it send now sorry 😅

[icy pumice]

Hey, apologies if this was asked before, but I’m just curious - once a panel is made and posted, if you edit the panel after will the changes be applied immediately or do you need to repost the panel?

[desert summit]

You have to resend it ^^ just choose the Channel and press „Send“ :)

[icy pumice]

For any change I make to the panel?

[desert summit]

I guess sirrr ^^

[desert summit]

Is it a Problem ? :)

[craggy geyser]

It depends on the change

[icy pumice]

Well its a big server and I dont really like spamming them if I make changes to it

[craggy geyser]

If you are changing the ticket information then it will update for all new tickets. If the panel message or reaction are changed you need to resend it

Permission options update automatically too

[desert summit]

Remove perm to See the Channel, make Your change and then enable the Perm ^^

[icy pumice]

What about button options, Swift?

[desert summit]

Resend buttons = reaction just in newer

Ig

[craggy geyser]

Depends on what options

If you change the display of a button on the panel you need to resend it. If it is permission options or and buttons within the ticket then it is fine

[icy pumice]

Alright I’m good then I guess. Thanks for your help 🙂

[craggy geyser]

No worries

[wispy epoch]

How did u get that like black box next to ur text I honestly forgot

[scenic plinth]

A ` on each side of your text

[wispy epoch]

Oh ok

[delicate vault]

bruh i dont think premium can keep up with our ticket opens

[wispy epoch]

Make it so only a certain amount can b opened

[copper owl]

that means you should probably add more support members

or close the channel which contains the panel message for a bit until you handle said tickets

[crystal needle]

Can someone help? I’m a owner of the ticket but I want my friend to be able to see the tickets to so we can both talk in the tickets and etc but idk how to do that can someone help?

[desert summit]

Of Course ^^

[crystal needle]

TY

[desert summit]

You are the owner of the Server or just the ticketowner?

[crystal needle]

The owner of the server

[desert summit]

And Your friend has to See the Tickets?

[crystal needle]

Yeah bc she’s a staff

[desert summit]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[crystal needle]

Thx

[desert summit]

Look Here make a Role for your Friend (like Admin or Name(Name of Role isn t important))

Choose there the role ^^

[desert summit]

Allright? :)

[delicate vault]

no like the people are opening the tickets so fast that the bot is not responding and when it is it's making like 3 tickets with the same name

[delicate vault]

we already do that lol

[copper owl]

are they opening multiple?

like

same person opening multiple people

[viscid lantern]

How i can access my ticket tool

[humble sequoia]

https://tickettool.xyz/manage-servers

[copper owl]

select your server ^^

[viscid lantern]

Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)

[desert summit]

Doublecheck Your Categorie Settings

[viscid lantern]

when i select my room and click send

[copper owl]

check your channel settings

give ticket tool all the necessary permissions

in that channel

and then retry sending it

[viscid lantern]

ok i will do that

look

when i goto ticket room setting

[desert summit]

Yes?

[viscid lantern]

i add a ticket tool role

and give it a premissions mange

and try send in website

say

Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)

[copper owl]

yeah

you didnt give it all the necessary permissions

make sure it can see the channel

and send messages in the channel

[viscid lantern]

ok i will try

thx man

it working now

[copper owl]

no problem

[delicate vault]

no its a limit to 1 per person

[quick comet]

hello is it possible to reset the ticket counter to zero please?

[desert summit]

Ig at „General Options“ Ticket Count set to 0

[desert summit]

Is this what you re searching for ?

[quick comet]

yes I tried but the ticket appears to be number 0

and when I reset "count" it goes back to the old ticket number

[snow phoenix]

Why debug is not working

[desert summit]

You have to resend it ig

[quick comet]

that is to say ?

I did not understand sorry

[scenic plinth]

Bot likely does not have permissions to send messages in the channel. Allow it to send messages and read messages in the channel you're using it in

[quick comet]

I would just like to reset the counter to zero

[scenic plinth]

Thats the name of the ticket

[quick comet]

how do i reset it please ?

[scenic plinth]

Go to where it says "ticket count" and hit the subtract symbol, or just change it to zero manually.

[snow phoenix]

This is what saying

[scenic plinth]

.

[snow phoenix]

It has all perms

[quick comet]

where is it please?

[scenic plinth]

General options

[scenic plinth]

Is that where you're trying to send it?

[snow phoenix]

Yep

[scenic plinth]

Whats your server ID?

[safe prairie]

[humble sequoia]

-- moved to ticket --

[desert summit]

You get moved in a ticket

[quick comet]

Oh thank you very much 🙏

[old nymph]

Afternoon cool people!
Does anyone know if it is possible to allow users who open a ticket to upload an image to the ticket (e.g. if the supporter asks for a screenshot) ?

[craggy geyser]

It is

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[craggy geyser]

You can set the user perms to allow attach files

[old nymph]

Thanks, would that allow even existing tickets to upload images? Or only on new ones after I made that change?

[desert summit]

Maybe if you set the tickets in a category and then change the perms for this Category

[old nymph]

Reason I ask is that I've tried that, (the rights) but I'm still getting notifications of them being unable to do so.

• I'll try the category idea though!

[desert summit]

And this change is just for new ig

[old nymph]

ahhh thank you!

[desert summit]

Second

[mystic hound]

editing the category permissions usually doesn't work, you'd have to adjust the user opened permissions like stated here

[old nymph]

You all rock, cheers for the help!

[jade topaz]

.

[desert summit]

^^

[jade topaz]

hi, i don't know why, but when i invited ticket tool to my server and went to: server manager, it couldn't find my server

[desert summit]

Try to relog

[desert summit]

So logout and Login again ^^

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[jade topaz]

already done

[desert summit]

Maybe you have relog again do 2x-3x

[desert summit]

Or do you have the „Administrator“ Permission?

[jade topaz]

I have permission

[desert summit]

Try 2-3 Times

And maybe wait some minutes

[jade topaz]

Ok thank you

[craggy geyser]

What do you get if you run $level in your sever

[jade topaz]

this:

User permission level with Ticket Tool
@jade topaz is permission level: 6 (Guild Owner)

[craggy geyser]

And you properly logged out not just refreshed?

[jade topaz]

I do not know

[craggy geyser]

If you refresh the page it won't work. You have to click on your profile picture in the top right and click log out

[jade topaz]

thanks, now it works

[delicate vault]

how do i allow support tema role to delete tickets

[desert summit]

$help Support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[delicate vault]

ive added them into support team

they still cant delete

[desert summit]

Second

Look here ^^

[delicate vault]

so i give support team closed all perms?

to manage channel

[desert summit]

Nvm here:

[delicate vault]

?

[desert summit]

On delete ticket

[delicate vault]

ok thanks

[desert summit]

Np

[delicate vault]

done!

[desert summit]

:)

[delicate vault]

how do i delete all tickets at once

[scenic plinth]

Not possible

[delicate vault]

rip

[desert summit]

Can I help you ? By deleting?

[delicate vault]

nah it's fine

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[delicate vault]

bruh i did the button settings but our staff still cant delete

new tickets

[desert summit]

Safe That you choose his role in „Delete Ticket Reaction Settings“

[copper owl]

can you elaborate?

does it give them an error?

[scenic plinth]

@jade topaz In #📈│reviews can't offer you support within that channel, what link are you talking about?

[jade topaz]

He helped me last time and I want him to tell me something that solved my problem

[copper owl]

how can I help? which link are you referring to?

[jade topaz]

Where do I click to make the bot please?

[copper owl]

if you mean your dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[copper owl]

^^

[jade topaz]

Thank you

Thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #10 - 99)

[copper owl]

np

[proud knot]

I have premium. And I I’m confused if how I can change the avatar and stuff?

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[copper owl]

@proud knot ^^ you cannot

[proud knot]

Ah.

[delicate vault]

so I fixed the settings that allows staff to see the tickets but as soon as I close the ticket it will vanish for them

[copper owl]

check your "support closed" permissions

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[delicate vault]

I did

[copper owl]

this is how you find the permissions ^^

[delicate vault]

they have delete perms

in the button

wait I'll show

[desert summit]

Their are Allowed Roles and Disabled Roles ? Or am I wrong

[copper owl]

i dont think you understood me

you said the channel disappears when you close right?

[delicate vault]

im a admin so i can still see

[copper owl]

and this?

it disappears for them right?

[delicate vault]

but other staff cant once its closed

[copper owl]

that means it's their channel permissions

not button permissions

[copper owl]

follow these instructions

go to "Support Closed"

and make sure they can read messages

[delicate vault]

kk

[jade topaz]

how do i close all tickets in my server

[copper owl]

use $delete

or manually delete

or click on the delete button

there is no way to delete all tickets at once

[jade topaz]

oh ok

[random rock]

Hello.

To get multiple buttons like here, I need to have a Premium version, right?
I plan to add some language versions to my server's Ticket Tool, hence it's why I ask

[desert summit]

Yes

You need Premium

[random rock]

🆗

The other way

Is it available to make two different messages like this in two different channels in non-premium?

[copper owl]

yeah

you can make multiple panels

and send each one to the appropriate channel you want it in

[random rock]

🆗

Wait

By that I can make Premium feature of multiple languages without Premium

[copper owl]

not really

the premium feature is having multiple buttons under the same panel message

having multiple panels is still using the free features

not to mention without premium, you can't customize the buttons or change anything related to the buttons

[random rock]

OK

I'll check the things

Btw the fact that reactions aren't removing is 🆗?

[copper owl]

Well

you're using the old panels

we don't support reactions anymore

so technically, it is normal that it's not removing because it's an old type of panel, but I don't recommend using reactions

you can update your panels to use buttons by sending the panel message to the channel again and deleting the one that uses reactions

[random rock]

It actually works

[craggy geyser]

Reactions make tickets currently, but they won't forever

[icy pumice]

In the docs channel the Button Options from the web dashboard are referred to as Reaction Options. Maybe rename those to Button Options aswell to avoid confusion?

Also what payment methods are accepted for premium? If for example bitcoins are allowed, would it also be possible to pay for 3 months? As I assume those payments are handled manually.

[copper owl]

bitcoin, visa, or paypal is allowed

also can you elaborate on the button options thing?

[unique anvil]

https://docs.tickettool.xyz/en/dashboard/panel-configs/reaction-options

[copper owl]

ah, ill let someone who has access to editing that know

[icy pumice]

Thanks, that didnt explain how those payments are handled and if custom timeframes are possible tho :p

[copper owl]

not sure what you mean by "handled". You can open billing tickets in #🎫│make-a-ticket if you face any difficulties, and Im not too sure if custom timeframes are possible. They might be, but you will have to get in touch with the billing team for something like that (if it would be done)

lemme correct myself

they are possible, but not sure if we do them

[icy pumice]

Aha okay, thanks!

[mystic hound]

(we do allow you to prepay for 3 months via BTC)

[true cairn]

Good evening, is it possible to reopen a ticket that has been closed and deleted from the ticket list on my discord?

[copper owl]

closed? yes
deleted? no

you can reopen closed tickets, but not deleted ones

[true cairn]

Not deleted

Closed yes

[copper owl]

unless you have Two Step Ticket turned off

[copper owl]

then yes, you can reopen closed tickets

just press the "Open" button

[true cairn]

The channel was deleted, then the ticket too ?

[copper owl]

i dont seem to understand what you just asked

if the ticket and the channel are the same thing

[upper glen]

hello, is it possible to find a deleted ticket?

[copper owl]

if the channel is deleted, it's like saying the ticket was deleted

[copper owl]

nope, unless you have transcripts on and saved the ticket before deleting

[upper glen]

ah okay thank you

[true cairn]

Perfect, ty

[iron night]

Gave 1 Rep to Neptune (current: #10 - 101)

[copper owl]

np

[bleak rivet]

Hey team, Do all admins for a server need to have premium or does it work for one purchase for that server?

[outer oyster]

help

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/880247679807000576

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
159/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
! Lagos.#3695
User ID:
642105265340022803
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","subV1","time"]
Current shard:
1
API Latency:
76

[copper owl]

one purchase for the server is fine

just have one person buying the premium and it's all good

[bleak rivet]

Sweet will that allow anyone who has admin access to edit on the dashboard also? or just the purchaser?

[copper owl]

the owner, people with administrative perms, and the people with dashboard roles will be able to edit the dashboard

[bleak rivet]

Awesome thankyou! [=

[copper owl]

no problemo!

[kind hawk]

Hi, if i select the premium bot to be used on a server. (yes we plan to use this for a long time) will i have to redo all the panels i got?

also, where is my premium sub role? 😦

[copper owl]

no you will not

you will only have to resend the panels using the premium bot

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[copper owl]

for the premium role ^

[kind hawk]

ok great, and is there statistics available? To see how many tickets did a specific person answered/claimed/closed ? 🙂

[copper owl]

i suggest opening a ticket for that though

[copper owl]

you can log these things then use the search feature to filter the results by the user ID, but other than that, we dont have a statistics/leaderboard feature

[kind hawk]

woohoo

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #10 - 102)

[copper owl]

np!

[kind hawk]

having a !stats user or !info user would be an amazing feature to have

i would be willing to pay more for it 🙂

[copper owl]

we have gotten that suggestion before

and the dev knows about the suggestion

[kind hawk]

amazing

thats all i need to know 🙂

[copper owl]

whether it gets implemented or not, we have 0 idea

[kind hawk]

its all good.

[copper owl]

and if it will get implemented, we dont know when exactly

[copper owl]

gotcha !

[marsh wolf]

I don't know if anyone else is having this issue but I've had a couple users in my server that say they can't view the "create ticket button". They're all android users and yes they have the "show emoji reactions on messages" turned on. One can't see the button at all only the ticket panel. One can see all the buttons but they all loaded at the bottom instead of below each panel.

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[eager cargo]

Tell them to update their app

[marsh wolf]

oh wow that's simple tyty i'll try

ty for the quick reply

[eager cargo]

Yup

[sharp robin]

jus wondering, for the transcript, is it possible to delete/filter them

[humble sequoia]

-- moved to ticket --

[night ledge]

Can I ask

I have tried to add the ticket tool to my server but when I looked at the dashboard, it wasn't there

What do i do?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[ashen epoch]

not enought privilege, try $level and you will see your level, it required 2,4,6

[night ledge]

?

I tried it and it didn't work

[ashen epoch]

bot have join your discord? you must execute this command there you see the bot, if it is not in the living room where you execute the command, it is normal that it does not return anything

[night ledge]

i have added it again and i have authorized it but it is still not showing up on my dashboard

oh wiat

it's fixed. thanks

[deft arch]

how do i do step two of the setup process im confused

[long geode]

hi, i would like to know how to make possible that in the message of a ticket there is also the tag mod

[thorn fractal]

@atomic solstice

[atomic barn]

Why did you ping a support team? rule 4.5

[desert summit]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[desert summit]

Maybe you have to write {roleid}

[icy gale]

How do you add multiply reaction emojis on one ticket embed?

[desert summit]

You need Premium

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[arctic pagoda]

^ Here you are.

[desert summit]

Which $ is this ? 😅

[arctic pagoda]

$mp

[desert summit]

Thx ^^

[arctic pagoda]

Np

[obtuse summit]

hey, is there way to reset tickets id's?

[jade topaz]

is there a command to change the prefix?

[desert summit]

You mean the ticket Count?

[desert summit]

$help Prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[obtuse summit]

yes

[jade topaz]

ty

[desert summit]

Yes Go to General Options and set the Ticket Counter to 0 here a Picture

[obtuse summit]

thanks @desert summit

[iron night]

Gave 1 Rep to Ymaster2000 (current: #37 - 3)

[desert summit]

Just a second ^^

There is TicketCount just set it to zero ^^

[obtuse summit]

okayy tyy

[desert summit]

Np Problem ^^ Have a nice day :)

[obtuse summit]

u too :D

[somber sand]

I need help,
How can I ensure that only a certain group of people can delete a ticket?

@desert summit

Sorry for ping

[desert summit]

Yess sir

[somber sand]

Not the entire support team

I am already in the panel configs

[desert summit]

Go To "Button Options" and then to "Delete Ticket" and there you can say in "Allowed Roles" or "Disabled Roles" who can or cant

[somber sand]

But should I mention each and every role that can't close a ticket?

Should I also disable support team only?

[desert summit]

You can say "everyone" or you can say just Support Team can with SupportTeam only

[agile quest]

How do you make like he channel where you can get tickets and once gotten yiu can speak to a staff member?

[desert summit]

How do you mean

[agile quest]

Like umm

There was channel when I entered a server

And it said applying staff

And it said

React to this

Yeh

[desert summit]

Yes so what happened when you react to this

[agile quest]

I got into a room wait lemme show

[somber sand]

Wdym

[agile quest]

I got into room

I dont have pic

[desert summit]

So you want that just a part like Admins f.e. Can delete tickets ?

[desert summit]

Pls dm me

[agile quest]

K

[somber sand]

Ya, the support team shouldn't be able to

[desert summit]

Yes so write those Support Members who dont have to can this in "Disable Roles"

[somber sand]

Ok

Thanks hope it works

@desert summit this is what you meant right?

[desert summit]

Yes it have to works ig

[somber sand]

Let's see

[desert summit]

and ig you have to add the @ everyone so nobody can delete yk

so just this CEO creator

[desert summit]

...

[somber sand]

It worked@desert summit

[desert summit]

Alright ^^ Have a nice day :)

[somber sand]

I used my friend and experimented

[somber sand]

Thanks a ton sir

[iron night]

@somber sand :: You can't rep Ymaster2000#2516 for 37 minutes and 54 seconds. Try coming back later?

[desert summit]

Np

[delicate vault]

what does this do

[desert summit]

This are all Tickets from all your Panels

[delicate vault]

i thought that was this

[desert summit]

Oh sorry i Read wrong ig it’s how much tickets can be open my bad

[delicate vault]

but i set it to 40 before opening the ticket channel but it still execded the limit

[desert summit]

Ig just 40 Tickets can be open at one time yk?

Or idk i just guess

[nova scaffold]

Bot down?

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: DDoS attacks - get a life
Moderator: @mystic hound

[jade topaz]

It ended lol, scammer

[jade topaz]

did you clicked on the link?

No

good

mhm!

i got scared for a second lol

oh lol

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[jade topaz]

Can't understand via my phone..

Hello. I recievied the bill for the premium bot ticket tool premium. But how Can i activate the premium ? Have i to wait the free 7days ?

[bold laurel]

Can someone help me? I Can't see my server in the dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[mystic hound]

@bold laurel ^^

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[mystic hound]

@jade topaz ^^

[bold laurel]

Thx

[iron night]

Gave 1 Rep to Light (current: #3 - 157)

[azure widget]

How do I get tickets to show up in the appropriate channels?

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[desert summit]

How do you mean?

So that The Panel is in the Support-Channel or hdym?

[grizzled summit]

How can I get certain tags from being able to be spammed by members in general chat channels?

[azure widget]

So my ticket panel is in one channel but the tickets are showing up in my welcome channel

[desert summit]

But the tickets are channel by there self 😅 so in your welcome category?

[azure widget]

Yes

[craggy geyser]

Unfortunately the only way currently is to set it as admin only. But then only people with administrator perms can use it. I think more options (like support team) have been suggested

[grizzled summit]

I think it would be good to code the tags to enable them only in certain channels/categories as an optional feature

Future update idea

[grizzled summit]

We applied a hotfix using Yag to censor the spam from the tags. Made the tags send a certain text string in the response and Yag picks up on that string as a banned word and deletes it.

[copper owl]

@grizzled summit i have an idea that could save you a bit

does TT have admin on your server?

feel free to ping me in a response, i think this could be a permanent fix for you

[jade topaz]

Ok i will

@mystic hound thanks sorry I was Taken a nap

[iron night]

Gave 1 Rep to Light (current: #2 - 158)

[jade topaz]

And the key (sorry I am french) IS on the bills ?

[mystic hound]

There is no key, you just follow the process I showed above and the premium gets applied automatically. (I'll send the tag here again)

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[terse stratus]

I don't see the language "English" in choose language option

[desert summit]

Englisch is the First Language you dont need to choose it

[jade topaz]

Oh oki

My apologies again.

[grizzled summit]

Yes

[grizzled summit]

Thats the main issue, can't restrict its access to the channels. Doesn't it require admin tho?

[copper owl]

remove it's administrative perms

[grizzled summit]

I tried removing and i had errors

[copper owl]

TT does NOT require admin to work

[grizzled summit]

Hmm

[copper owl]

then give ticket tool the necessary permissions in all the categories it needs to work in

and remove the admin

this way, it shouldnt respond to tags from members or staff members in any channels except tickets

[grizzled summit]

Gotcha

[grizzled summit]

I still recommend the feature update for optional category/channel restriction for tags

[copper owl]

as swift mentioned, they have been suggested already

whether they get implemented or not, we have 0 clue unless the developer explicitly let's us know

[simple igloo]

How can i do that it pings in the welcome message a role?

[desert summit]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[simple igloo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[simple igloo]

even the {}?

[desert summit]

Maybe you have to do {roleid}

[simple igloo]

okay

[desert summit]

Works?+

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[merry pendant]

Does the bot support Arabic?

[copper owl]

you can change some messages to be arabic, but it cannot be fully translated to arabic

the commands will stay in english, for example

[merry pendant]

Give me example

[copper owl]

what

example of what?

[merry pendant]

Thank you, I wrote it by mistake

[copper owl]

no problem!

[merry pendant]

Curious question, what about the link in your profile?

@copper owl

[copper owl]

what about the link on my profile?

[merry pendant]

Yeb

what about it ?

[copper owl]

i dont understand your question.
It's a carrd. you can go search about it on google

[icy pumice]

Isn't it possible to vote for the bot through commands? Or do you have to manually vote by visiting each website every time?

[scenic plinth]

No, $vote gives you the sites to vote on.

[icy pumice]

Thanks though

[jade topaz]

Why there is no emote?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[eager cargo]

Update your discord app

[jade topaz]

I already uptadet it

It's last version

[eager cargo]

Resend the panel and make sure you have buttons enabled

[jade topaz]

How can I enable it

[eager cargo]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[eager cargo]

“Enable Button” option in the create ticket settings in button options in your panel settings

[jade topaz]

It's already enabled

[eager cargo]

Did you try resending your panel?

[jade topaz]

Yes

[eager cargo]

Okay can you open a ticket so I can assist you further?

[jade topaz]

Ok

[jade topaz]

Emm the problem is

I can't see the buttons

[eager cargo]

Oh right

[jade topaz]

So I can't open a ticket

[eager cargo]

Let me create one for you

[jade topaz]

Ok

[eager cargo]

One moment

[humble sequoia]

-- moved to ticket --

[jade topaz]

I need help

but suport spanish

[scenic plinth]

Consulte su boleto para obtener más ayuda.

[humble sequoia]

-- moved to ticket --

[brave gale]

como usa o $debug?

n funfa no meu

e da um erro quando vou colocar o ticket em um canal

pq eu coloquei o normal e o premium junto

[atomic barn]

Support team NSFW in Review

omg

@copper marsh I am so sorry for pinging but this is urgent

#📈│reviews as well

[jade topaz]

Tengo este problema

Alguien sabe?

y está habilitado el claiming

[prime bridge]

basicbitch has been silenced for 10m
Reason: Posting Walls Of Text

basicbitch#6669 | 794800147217383474

[scenic plinth]

Yeah because thats totally want I wanted to see tonight....

Spelling 1000

[prime bridge]

Moderator: @pale pilot
Messages Fetched: 100
Purge Request: 15
Messages Identified: 15
** Messages Purged:** 15

[mystic hound]

⚠️ Primary Bot Outage ⚠️

We are aware of the bot being unresponsive on multiple shards

The Development Team has been alerted and will begin to monitor the issue. refer to #📣│bot-news to stay updated

You may use #🎫│make-a-ticket to reach our staff team if your issue is not related to the bot being offline/unresponsive

The premium bot is fully functional.

We currently have no estimate on when the primary bot will be back up, DM'ing staff about it will get you nowhere.

UPDATE : we believe this may be due to a discord side issue, please be patient as we continue to monitor

[solid stream]

Fix is being implemented

[mystic hound]

oh its back btw

[copper owl]

hell yeah

🤝

[mystic hound]

we definitely didn't get carried away celebrating

[copper owl]

and talking about steam LMAOO

[desert summit]

Yeah yeah Heyho

[jade topaz]

--hi--

[jade topaz]

How to write in This type of style?

[severe path]

https://tenor.com/view/lizard-dancing-poggers-lizard-dance-poggers-gif-18527737

[desert summit]

~~ before and after the message

[severe path]

[jade topaz]

dance

[desert summit]

?

😅

[severe path]

I wanted to say it

[desert summit]

Ah ok xD

[wintry gate]

Hello guys
Where i can modify this ticket message?

[mystic hound]

you cannot

[wintry gate]

Ok, no problem, thanks for answer.

[jade topaz]

Ich habe mal eine frage

@hybrid dagger

[fervent harness]

What payment options are available for premium?

Is paypal or an equivalent option available?

[jade topaz]

How can I access my server, open a ticket for members, or set that up

[copper owl]

paypal, visa, or bitcoin

[fervent harness]

paypal! fantastic!

[jade topaz]

How to write in this style?

[copper owl]

you can access your server on your dashboard

you can open tickets through 2 ways:

• Enabling command style tickets, selecting a server for ticket tool to look at, and use the following command $new <ID>
• Tell them to go to the panel message and press the button to create a ticket
• You press the button on the panel message and use the following command $add <ID>

[craggy geyser]

As can be seen where you replied > before the message

[copper owl]

to see a full instructions for the setup, click the following link

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[jade topaz]

Ooo 👍🏻😀

Thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #2 - 159)

[craggy geyser]

Needs a space after the >

[raven rivet]

does the bot need administrator or is that optional

[craggy geyser]

Optional

[jade topaz]

hi thanks

[craggy geyser]

You need a new > on a new line. Or 3 in a row to do the whole message

[jade topaz]

Ok thanks

Thanks @craggy geyser

[iron night]

@jade topaz :: You can't rep Swift#9871 for 57 minutes and 46 seconds. Try coming back later?

[jade topaz]

😂

[desert summit]

For what is My Room?

[jade topaz]

hi

hi

[desert summit]

Need a space ig

[jade topaz]

hi

That's ssme as 3 tho

hi

hi

[safe prairie]

Stop spamming.

[jade topaz]

To create a ticket react with 📩 I'd like to correct the comment that says, could you tell me how to correct it?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[craggy geyser]

Here

[jade topaz]

I looked at the hand, but it didn't change.

[craggy geyser]

You have to resend the panel after changing

[uncut wasp]

bot down?

[jade topaz]

Thank you. I'll go and test it.

[iron night]

Gave 1 Rep to Swift (current: #2 - 160)

[desert summit]

Was down today

[craggy geyser]

It was earlier but I hope it hasn't gone down again

[humble sequoia]

Pong! Latency is 292ms. API Latency is 82ms [-]

[uncut wasp]

alr

[craggy geyser]

Premium is fine

[uncut wasp]

thnks

[jade topaz]

Please turn on the reply function when you answer my question.

[slow oxide]

probably a dumb question but if we move from the standard bot to the premium bot will the premium bot be able to handle all open tickets? or will those have to be closed/deleted manually

[solid stream]

Hmm, with button this got a little more complicated, with reactions that was a yes.

with buttons.. no.

[slow oxide]

what about $ commands? will those work with both?

[jade topaz]

It's settled. Thank you for your help @craggy geyser

[iron night]

@jade topaz :: You can't rep Swift#9871 for 50 minutes and 15 seconds. Try coming back later?

[slow oxide]

it seems so. i have a couple of stale tickets i can test with

[craggy geyser]

Correct. Commands will close tickets by the other bot

[craggy geyser]

To add to this, any panel sent by the free bot won't make tickets wjth the premium bot. If you transfered to a multipanel you are fine but if you haven't done anything yet, you will need to send a new panel

[slow oxide]

good to know! we removed all our panels this morning when we started having issues so we shouldn't see issues there as we'll get new ones anyways

[craggy geyser]

It just comes down to buttons. One bot can't interact with buttons sent by the other bot

[small crystal]

anyone still having this issue with premium bot?

[solid stream]

Does $debug show any problems?

[small crystal]

nop

[solid stream]

Ah

It didn't even run

Give TIcket Tool access to view that channel

[small crystal]

it does have

also have perms for reaction

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[craggy geyser]

Have you done the second step?

[small crystal]

ah sec

[craggy geyser]

If not, the premium bot thinks the free bot will handle it (and the dashboard is trying to send through the panel with a bot you have not got)

[small crystal]

im a fool, did that and fixed it, thanks bud 🙂

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #2 - 161)

[craggy geyser]

No worries

[mystic hound]

won't thank i will ban tho

[severe path]

🤙

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[ancient iron]

is the tickettool bot back

[mystic hound]

yep

[slow oxide]

IDK how to do the rep thing here but thanks Developer, Neptune, Swift, and Light for the help earlier. Not sure how our server got so jacked up, but quick help all around to get things resolved.

[copper owl]

No problem! always here to provide the help yall need

[bitter turtle]

How do i open up a ticket for someone, For example in my server everyone must create a ticket to apply for full access, i have people just sitting in the server not opening a ticket and was wondering if i can open a ticket for them and it will be there ticket

[jade topaz]

Open ticket yourself then just add them manually

Channel perms then add member

[slow oxide]

we use $new on our server. that way they're the ticket owner and get a transcript on close

if that's what you're trying to accomplish

[jade topaz]

Transcript is Premium only tho right?

[mystic hound]

both of the above suggestions work perfectly. (although id use $add instead of adding manually for the first method)

[bitter turtle]

i am trying to open it on their behalf.

[slow oxide]

that's what the new command does

[copper owl]

actually not entirely

yes the new command can open it on their behalf

but you need to use the person's ID

if you type $new with no ID, then it will open the ticket as if you clocked on the panel message

@bitter turtle you can open tickets on their behalf in 2 ways

the new command, explained above

Open a ticket yourself and use the $add <User ID> command

[slow oxide]

good point sorry for the misinformation

[copper owl]

no worries!

we all have room to learn :]

[bitter turtle]

i tried that and the bot did nothing, is there a setting i need?

oh wait

let me try that

i was trying $new <user id>

[copper owl]

make sure you have "Command Style Tickets" enabled

[jade topaz]

Hello, could anyone help i have been having this problem for about a month, when i try to open a ticket in a server it will show a blue box that does nothing when i click on it please help me.

[desert summit]

Maybe resend it?

Or is it here ?

[jade topaz]

In any server i am member in

Here too

#🎫│make-a-ticket

[desert summit]

You have to have the newest Version of Discord

[jade topaz]

Oh why is my discord not needing to update then?

[desert summit]

I don’t know what about Your Discord 😅

[jade topaz]

Trash discord smh

Can't update it

[desert summit]

Did you doublecheck the updates ?

[jade topaz]

I just did

There is open and delete

Not update

Or ažuriraj on my language

[desert summit]

Maybe reinstall Discord ?

[jade topaz]

Alr eill try thanks

Will*

Um

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[twin iron]

hey i need help, can do logs ticket on own channel

e.g some close or open ticket

[jade topaz]

It worked tysm <3

my top.gg vote still does not count

[desert summit]

No problem ^^

[desert summit]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[twin iron]

Where are that?

[desert summit]

Settings >> Category Options

[twin iron]

Okok

[desert summit]

:)

[twin iron]

sorry i don't look it

[desert summit]

No problem ^^

[twin iron]

Yo bro u don't Understand me

I mean logs ticket

[desert summit]

What do you mean?

[twin iron]

E.g my channel name is ticket-logs and i want to bot send logs on that channel

e.g some open ticket or close

[desert summit]

Second pls

[twin iron]

@desert summit okay i got it, so much tyty

❤️

[desert summit]

Here you are ^^

No problem have a nice day ^^

[twin iron]

Goodnight

[neon kelp]

i gave it every perm

still doesnt show up

anyone know why

[humble sequoia]

-- moved to ticket --

[covert verge]

Hi! Why is it doing this?

[rough moth]

try logging out and logging back in

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[covert verge]

Okay !

[half abyss]

Yo why won’t my ticket create ping anyone other than the person who opened it

[rough moth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rough moth]

@half abyss check this out

[half abyss]

Thx

Thanks @rough moth

[iron night]

Gave 1 Rep to UnknownUser (current: #9 - 116)

[rough moth]

np

[plush barn]

He;p

[eager cargo]

What's up?

[dire lion]

@copper owl Hey sorry for the ping. So the issue last night must've been related because a few hours ago, I was able to post the bot in the channel

[eager cargo]

I'm pretty sure Neptune is asleep right now, anything I can help ya with?

(also please don't ping staff)

[weak portal]

i need some help, when i try to manage the ticket bot in one of my servers it doesn't show up on the manage servers list

[eager cargo]

Have you tried re-logging into the dashboard?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[weak portal]

yes i have

[eager cargo]

Can you run $level in your server and send a screenshot?

[weak portal]

what do you mean by that?

[eager cargo]

Type the $level command in your server and send a screenshot in this channel

[weak portal]

i just got it to work, i had to re invite the bot a couple times then re log

[eager cargo]

Alrighty

[vocal wharf]

Hello I have a problem in my server that some people can see the Create ticket button but others can't. Is there something to help those that can't see the button see it

It's not a constant problem from my knowledge also

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[severe path]

@vocal wharf ^

[vocal wharf]

Thank you

[buoyant pulsar]

does anyone know how to make a reactable ticket?

[humble sequoia]

-- moved to ticket --

[jade topaz]

If I did some changes in the panel message on dashboard, how to make it edit the original panel?

[eager cargo]

It doesn't auto update anymore, resend the panel to have it updated.

[jade topaz]

Ohk ty

[eager cargo]

Yup

[slender minnow]

Where to suggest for the bot? The old suggestion was changed in the community server.

[eager cargo]

drop your suggestion and I'll pass it along for you

[slender minnow]

Ah ok

Let me revise up the list and I'll post it when i get back home

[eager cargo]

sounds good

[jade topaz]

It says "name" in some claimed tickets

[copper owl]

@jade topaz are you sure the person who claimed them doesn't have their username as just "name"?

[jade topaz]

Yep

The same person named "kitokt" as above tickets claimed them

[copper owl]

hm, can you check your claiming options in your dashboard

like, can you check what the ticket should be renamed to

[copper owl]

yeah that's not the correct variable my friend

$variables

[humble sequoia]

Supported Variables

{server.id} --> ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> --> Channel link of the current channel
{channel.name} --> Name of the current channel
{channel.id} --> ID of the current channel

{author} = <@user> --> Mention of the user triggering this message
{author.name} --> Name of the user triggering this message
{author.id} --> ID of the user triggering this message
{author.nickname} --> Nickname of the user triggering this message
{author.icon} --> Direct Url of the profile picture of the user triggering this message
{author.tag} --> 4 digit tag (discriminator) of the user triggering this message
{author.full} --> username + 4 digit discriminator of the user triggering this message

{panel.count} --> The current count number of the panel (Tickets only)
{panel.name} --> The name of the panel (Tickets Only)
{panel.ticketLimit} --> The current limit of the panel (Ticket Only)

{ticket} = <#channel> --> Channel mention of the ticket
{ticket.id} --> Channel ID of the ticket

{ticket.user} = <@user> --> User mention of the ticket user
{ticket.user.name} --> Name of the ticket user
{ticket.user.id} --> User ID of the ticket user
{ticket.user.nickname} --> Nickname of the ticket user
{ticket.user.icon} --> Direct Url of the profile picture of the ticket user
{ticket.user.tag} --> Tag / Discriminator of the ticket user
{ticket.user.full} --> Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

[copper owl]

try {author.name}

[jade topaz]

But it's default

[copper owl]

{name} is not a variable

Written like that, it would be considered invalid

[copper owl]

instead of {name}, but this and it should start putting the person's name instead of just {name}