🆘│community-support

[jade topaz]

:(

[blazing zodiac]

Ah okay thank you i was wondering im a mod for a 90k server and it wasnt closing thanks for the info

[iron night]

Gave 1 Rep to Swift (current: #2 - 156)

[jade topaz]

:((((

[craggy geyser]

You can't while it is down. We can give you an invite when it comes back up

[jade topaz]

Why is the bot offline?

[jade topaz]

the bot is in my server but idk how to make a ticket tool on it

:('

[craggy geyser]

You can't while it is down

[jade topaz]

oh ok

[blazing zodiac]

Use a youtube tutorial when it is up again

[craggy geyser]

#573205317870157855 is also instructions

[jade topaz]

i used but i didnt understand anything lol :,>

[flint coyote]

🤦‍♀️ They responded. Why keep asking if it's down? LOL

[solar lance]

When will the ticket bot back online?

[flint coyote]

As soon as they can get it back up

[blazing zodiac]

When they can fix it

[mystic hound]

Sigh

[jade topaz]

how do I get the premium role?

[blazing zodiac]

Hey light

[jade topaz]

I got premium

[scenic plinth]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[jade topaz]

https://tenor.com/view/cry-crying-disappointed-cries-gif-12032445

[flint coyote]

😂

[jade topaz]

im dying

bruh

[feral sigil]

hey

[mystic hound]

⚠️ Bot outage ⚠️

Ticket Tool primary bot is currently experiencing outages.

The development team has located the issue and is working on a fix

refer to #📣│bot-news to stay updated

The channel will remain locked until the outage is resolved. You may use #🎫│make-a-ticket to reach our staff team if your issue is not related to the bot being offline

Premium bot should be functional now

[solid stream]

I've located the cause and will have it online asap

Free bot starting up

eta 15 minutes unless we run into issues.

Long story short.. I pushed an update that broke everything and it took me a few minutes to locate and fix the issue.

[robust sandal]

BattleEye

Resumindo e concluindo.. Empurrei uma atualização que quebrou tudo e levei alguns minutos para localizar e resolver o problema.

English (en) → Portuguese (Portugal) (pt-PT)

[solid stream]

1/4 online

[robust sandal]

BattleEye

Короче говоря.. Я выпустил обновление, которое сломало все, и мне потребовалось несколько минут, чтобы найти и исправить проблему.

English (en) → Russian (ru)

[solid stream]

3/4 online

feel free to open things back up

[mystic hound]

Done

[gaunt grove]

by me is the bot ofline?

[modest orchid]

Yep, bot's still down for me.

[mystic hound]

He said 3/4 online, meaning 1/4 is still down

[olive kiln]

I can't create panels yet o assign channels

[fierce ginkgo]

Prem Bot is showing 0 channels and categories for me. I'll just wait till everything is back online

Might need my role updated in here too lol

[still perch]

Is the bot offline?

[scenic plinth]

Yes, scroll up.

[scenic plinth]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[scenic plinth]

Also we're looking into that issue, it could be that the bot is down however it could be with the bugged update.

[humble iris]

Is the bot back? I see it online

[scenic plinth]

For most servers yes, however there are still about 1/4 of the servers offline. Premium not included.

[scenic plinth]

Were looking into that, there are a few different factors it could be.

[wraith creek]

ah at least it isnt just me

[olive kiln]

Thanks a lot, weel be pending

[iron night]

Gave 1 Rep to 𝐯𝐨𝐱𝐨𝐯 (current: #6 - 137)

[vagrant hollow]

Somehow how I keep finding myself in the worst percentages lmao. I’m never the other 75% 🤣

[mystic hound]

1/4th our total capacity is still a substantial amount so don't be too disappointed lmao

[solid stream]

Fixed bug with dashboard not showing channels or categories

[olive kiln]

Thanks guys

[iron night]

Gave 1 Rep to BattleEye (current: #11 - 80)

[solid stream]

Fix bug with pinned messages not being removed.

[jade topaz]

hello I have a problem with ticket tool it is on my server but I cannot access the dashboard of my server how do I do it?

thanks in advance

RabbiX

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[arctic pagoda]

Try relogging. ^

[jade topaz]

@arctic pagoda thank you for working
have a good day

[iron night]

Gave 1 Rep to markswrld (current: #35 - 4)

[arctic pagoda]

No problem. You too!

[dreamy sphinx]

ok i have a problem. The Closed Tickets are not shown in my categorie where I want them to be. They stay in the open categorie

[tribal cedar]

Did you set the closed category?

[dreamy sphinx]

yes i did

but maybe i have to make a new panel

because the old one doesn´t work anymore since the problem

[tribal cedar]

Refresh the page and screen shot?

[limpid lark]

Our Community got the same problem, everything is set up in the Dashboard, this issue just started to happen today. Never had this problem before.

[tribal cedar]

Hmm I haven't seen this happen myself

[limpid lark]

Yeah, i tried to re-assign the categories where the closed tickets get sent to, but no. They don't get moved. Very weird.

[tribal cedar]

Would you make a ticket about this then?

And if you refresh the page

[limpid lark]

I was thinking about that.

[tribal cedar]

They don't reset?

[dreamy sphinx]

So i will try it to make a new pannel

[stiff gulch]

Nope, tried it with another discord, same issue.

Everything else works perfectly fine, just doesn't move to the closed category.

[limpid lark]

We are using the Premium Bot. Just some additional info.

[tribal cedar]

Yea ticket this. In the least they can get your serverID and look

[limpid lark]

Alright. I will, thx!

[tribal cedar]

Nps sorry I couldn't be more help

[limpid lark]

No problem.

[jade topaz]

Having the same issue

[tribal cedar]

Battle will see it or another staffer

[dreamy sphinx]

Ok I set up a new pannel but it doesn´t work

So the closed tickets remains in the open category

[summer valve]

tickets are not being moved to the appropriate channel when we close our tickets. Do we have to re create our panels to fix this?

[summer valve]

im having this same issue

[arctic pagoda]

Open a ticket, they'll ask you for the server ID so they can look what is causing the problem.

[summer valve]

where do we do this

[arctic pagoda]

#🎫│make-a-ticket

[tribal cedar]

Well no need to flood tickets about it

Once they notice they will fix it

[mystic hound]

We notice

Development team has been altered and will monitor the issue

[limpid lark]

Yeah, sorry about that. Lol.

[tribal cedar]

Tyvm

[dreamy sphinx]

ok the category thing works again

[arctic pagoda]

Glad to hear that

[fierce flower]

how can i make a auto response when someone opens a ticket

[humble sequoia]

-- moved to ticket --

[jade topaz]

how do i make a role to acess all current and upcoming tickets

[safe prairie]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[safe prairie]

@jade topaz

[leaden rose]

Is it possible to disable this ticket created message?

[solid stream]

no, that's required by discord for buttons

but only the user who clicks it will see the message and it will clear when you restart discord. or press Dismiss

[leaden rose]

ok thank you

[short igloo]

Maybe this is a dumb question... But I LOVE your animations that you included under bot information.

How did you do that?

[copper owl]

it's basically a gif, im not exactly sure how we did that as I wasnt the one to do so, but you need to create a gif and insert it in the appropriate place in your settings

[short igloo]

Thank you, Neptune! That's super helpful! 😄

[iron night]

Gave 1 Rep to Neptune (current: #10 - 87)

[copper owl]

you're most welcome

[pliant sinew]

Quick question ... why would a user be able to click on the ticket button, but get the message "You don't have permissions to use this" when they actually do have permissions to do reactions? Is it a new one now that there are buttons?

[solid stream]

Blacklist would be the normal cause of this.

Did you set any blacklist roles on the dashboard?

Otherwise you will need to check your button permissions

[pliant sinew]

No, there is no blacklist. Button permissions?

[flint coyote]

I get people saying that sometimes when they don't understand how to do a ticket. Are you certain that they are trying to click the button and not trying to type in the channel?

I have my ticket channels set so that they cannot type in them and can only select to open a ticket.

[solid stream]

That actually makes alot of sense

especially if they need to update discord so they can see the buttons

[pliant sinew]

Still stymied. The buttons permissions appear okay, and the button appears, but the buttons still prompts the You Don't Have Permissions thing. Any other ideas?

[solid stream]

please get a screenshot of the error

[wraith creek]

How do I make closed tickets go to a separate group?

[copper owl]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[copper owl]

^^

[wraith creek]

An thanks 🙂

[iron night]

Gave 1 Rep to Neptune (current: #10 - 88)

[copper owl]

Np

[wraith creek]

Will permissions be auto-assigned by the bot?

For those category’s

[solid stream]

The bot doesn't modify the category’s

[copper owl]

not the categories but channels the bot creates

it wont modify the category

but make sure you give ticket tool all the necessary permissions in the category so it can function normally

[wraith creek]

So if I change perms so you can’t see them will that effect it?

[copper owl]

like, if you restrict the permissions for people to see the channels?

[wraith creek]

No for the category so if they have no open ticket they can’t see it

[copper owl]

yeah it should work

[wraith creek]

Okay 👍

[copper owl]

the most important thing is this

can you elaborate?

what do you mean it's not working?

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[copper owl]

the 3rd link

do you mean you cant see the dashboard?

ah

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

try these steps ^^

[rancid bear]

It just came back on my server just now. I swear I saw it just pop in now and you said 5 hours and 45 minutes ago it'd be back in 15 minutes. Am I losing it and just missed it and its been back awhile?

[solid stream]

The bots been online for the last few hours

It was back 15 minutes after

maybe 20 minutes

[rancid bear]

I knew I was losing it.

But I swear I saw it flash

[solid stream]

It might have, bot flickers sometimes

[rancid bear]

Okie dokie. Thank you!

[solid stream]

perfect

Found a fix

https://i.imgur.com/WlnnhXM.png

If you're trying to have a transparent image as your avatar this might help you.
(Fix for the transparent part of the image becoming white)

[jade topaz]

i have invited the bot onto my server and i have administrator perms but it doesnt pop up on the manage servers dashboard list why wont it pop up?

[atomic barn]

log in and log out of the dashboard is something you can try

[jade topaz]

ok

it worked thanks @atomic barn

[atomic barn]

Yw :)

[proven void]

can I issue tickets to different panel configs with command style tickets?

Or is it solely the first panel only?

[iron path]

Is it possible to put a discord emoji in the Embed Description of the Panel Embed Settings? for example I'm trying to use this emoji

[jade topaz]

[torn talon]

yes so it appears under

[lofty turret]

windows button + period i believe

[rotund kite]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[rotund kite]

Yes, use the $id <emoji> command and copy and paste what the bot responds with, just the top bit, like this:

$id

[humble sequoia]

<:TicketTool:557318988783419453>

[rotund kite]

You would copy ![TicketTool](https://cdn.discordapp.com/emojis/557318988783419453.webp?size=128 "TicketTool")

[iron path]

Woah! Thank you! @rotund kite

[iron night]

Gave 1 Rep to Logik™ (current: #21 - 17)

[rotund kite]

np

[thin sorrel]

where do i get my premium codes

[red igloo]

Hi

[pale hawk]

Hey, I need help setting up the bot, I'm confused because when ever I use the command $setup nothing happens. Can I get some help?

[proven void]

use <prefix>vote redeem to get the code then take that back over to your dashboard and plug it into form via the 'redeem code' button.

assuming of course you have votes to do that. otherwise, you should have gotten something in an email after purchase

[molten radish]

how do fix this

[unique anvil]

Log out and back in

[molten radish]

i tryed

wait works now

[pale hawk]

Lol

[dire vapor]

How to i make a transcript channel so when i close a ticket the transcript automatically saves to that channel

[atomic barn]

It goes into a category, not a channel I think.
Somewhere under category options you can choose to send closed tickets to a category

[dire vapor]

Like you know when you close a ticket you have the option to have the bot dm a transcript to you how do i make it so i close it fully but it sends a transcript

[atomic barn]

Oh uh

I only know the basics lol, recently finished building my panels to my server.

I'd wait for a support team member to answer your question as I'm not sure haha. Sorry!

[dire vapor]

No your good im not to good when it comes to ticket bots

[atomic barn]

XD same

But yeah a support member will reply

[dire vapor]

Ok

[lofty turret]

You have to have premium to have TT automatically save your ticket’s transcripts. But basically, make a transcript channel, and in each panels settings will be “logging options,” and set that channel for transcripts/logs.

I hope that makes sense

ex.

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[lunar sequoia]

help i need a inv back to boss services because i accidentaly left pls help or the owner of it

[atomic barn]

eh?

[jade topaz]

Anyone know how I can give my discord mod access to the ticket tool settings on the dashboard?

[torn talon]

HEllo why can the member close the ticket ?

[severe path]

Because it is activated by default. You have to set it to Support Team Only in the dashboard

[sharp hound]

Hello,
Is it possible that ticket tool (premium) gives a role when a ticket is opend?

[severe path]

[sharp hound]

Thnx

[keen steeple]

How to add custom questions? For example. I make a ticket once the ticket is open the user will get asked to react with a certain emoji for help, report, etc. and after that he or she will get ask questions

From the bot itself

[slate silo]

7 d free trial doesnt work for me

i mean the bot isnt responding to any commands

[severe path]

This function does not exist, you can only give the user a choice of what they want before creating the ticket:

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[keen steeple]

Its premium 😩

[severe path]

Yes

[keen steeple]

How did a server that I am in which where I saw that feture uses it with the free version

[severe path]

Have you activated the bot as well?

[keen steeple]

How

[severe path]

idk. Do you have a screenshot of it?

[keen steeple]

Nvm lmao They custom coded a bot that asks the questions :/

[severe path]

[keen steeple]

Imma custom code my own them lmao thx for helping 😄

[severe path]

[radiant shoal]

.

lol sorry, just had to check my user id

does the premium bot automatically take the settings from the free one? I see there is the config backup stuff hence why I am asking

[severe path]

[radiant shoal]

[copper owl]

please don't ping support members

if you want immediate support, go to #🎫│make-a-ticket

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[copper owl]

use the third link

[humble sequoia]

-- moved to ticket --

[jade topaz]

,vote redeem

[proven void]

mutlipanel logging, transcripts and other settings depend on the target panel and are not set on the springboard panel correct?

[craggy geyser]

Correct

Once the ticket is created, it is as if it was created from the ordinary panel, multipannels are purely a display thing for the original panel

[solid stream]

Banned..

[lunar sequoia]

guys i wanna buy something but i dont have boss services

because i accdentaly lost it and cant join again

[jade topaz]

guys, when creating a ticket, i got to a channel named ticket-0335, how do i proceed?, any information would be helpful

[lofty turret]

Can you elaborate?

[jade topaz]

am i able to make a panel that takes 2 reactions? ex: 🍕 opens a ticket for XXX + opens a ticket for XXX
but the user is only able to choose between one or the other?

Please ping me if someone has an answer, thanks

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[rotund kite]

@jade topaz ^

[jade topaz]

Thanks @rotund kite

[iron night]

Gave 1 Rep to Logik™ (current: #21 - 18)

[jade topaz]

Alguien sabe en que plataforma se tiene que subir la imagen que se quiera poner en el formato del ticket?

Does anyone know on which platform the image that you want to put in the ticket format has to be uploaded?

[stoic hornet]

is there any way to recover ticket trsanscript

[craggy geyser]

Any. As long as the link is directly to an image not to the page (so ends .img for example)

[lean herald]

How do I fix??

[unique anvil]

Either delete some of the closed tickets or make a new category for them and change your closed tickets category to that

[lean herald]

Ok

[daring turtle]

members are able to create threads in tickets. How to fix it?

[humble sequoia]

-- moved to ticket --

[mystic hound]

@sly garnet in regards to your review, you made a ticket, did not state your question and began breaking our rules ( spam pinging staff). All of that and you got a response within 5 minutes

And on top of that you're demanding our team to do your work for you

[craggy geyser]

@jade topaz, from your review, would I be correct that you can't see buttons in #🎫│make-a-ticket?

If so, try following this

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[subtle spade]

How to mention staff in the ticket message?

[severe path]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[stoic hornet]

how to enable tickettool premium

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[arctic pagoda]

^ Here you are

[stoic hornet]

ty

thanks @arctic pagoda

[iron night]

Gave 1 Rep to markswrld (current: #32 - 5)

[arctic pagoda]

You're welcome

[stoic hornet]

there's another problem, can u help me with it?

i enabled the free trial but idk how to enable it

[runic river]

is this a general problem? had it multiple times in the last days

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[stoic hornet]

thanks @arctic pagoda

[iron night]

Gave 1 Rep to markswrld (current: #29 - 6)

[arctic pagoda]

You're welcome.

[arctic pagoda]

Is your Discord app up to date?

[runic river]

yes

[arctic pagoda]

Are you an iOS user?

[jade topaz]

Is there a way to make it so that when they pull out a ticket the user can't ping the staff?

[arctic pagoda]

No

[maiden elk]

Does anybody know how to add another button color?

[subtle spade]

Is button with premium?

[maiden elk]

Yes.

No, wait what.

Blue is Orange? wut.

[unique anvil]

uh

discord doesn't have orange as an option

[exotic plume]

How do I limit a user to open a ticket only once at a time? I have some issues about users accidentally pressing the reactions more than once and creating multiple tickets.

[unique anvil]

thats most likely a theme applied to discord, they don't have orange buttons available

[unique anvil]

panel config -> general options -> Ticket Limit

[exotic plume]

Thanks!!

[iron night]

Gave 1 Rep to TheShadow (current: #29 - 6)

[flint coyote]

Through your discord server, you can make the staff roles unpingable but it would be for the whole server.

[jade topaz]

@shadow axle yo

Also, I cant type in #📈│reviews so @atomic solstice Was great! He/she knew what they were talking about, and were super patient! Thank you! ❤️

[iron night]

@jade topaz :: You can't rep Satisfy#4339 for 54 minutes and 41 seconds. Try coming back later?

[jade topaz]

...

I tried to type a review -_-

[eager cargo]

There's a cooldown in #📈│reviews that's why & the message by @iron night is just saying you already gave Satisfy a reputation point earlier.

[jade topaz]

oh-

[shadow axle]

?

[marsh pollen]

why is there a 5 hour slowtime

on chat

[mystic hound]

It's two seconds

[marsh pollen]

oh yea

[jade topaz]

hello

i cant claim tickets in my server

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[eager cargo]

Enable it in your panel settings

[vapid pecan]

@jade topaz

[jade topaz]

ok

[vapid pecan]

how to when i close ticket

transpict auto?

@eager cargo

[eager cargo]

Please don't ping random people and or support members, you can have your transcripts auto save when closed in logging options in your panel settings

It's a premium only feature by the way

[vapid pecan]

انقلع

[robust sandal]

ADHAM

To take off

Arabic (ar) → English (en)

[eager cargo]

Can you elaborate?

[vapid pecan]

ايه؟

[robust sandal]

ADHAM

What?

Arabic (ar) → English (en)

[eager cargo]

Can you explain more on what you mean*

[azure sail]

how do i change the reaction on the panels thank you

never mind found it

wait i cant make a custom button?

like an emoji from my server

i needed to press the * my bad

lol

[flint coyote]

Awesome. lol

[azure sail]

my support team are saying once they close the ticket they cant see the delete option

the ticket disappears anyway for me to fix that

[flint crane]

hello i have a question i have premium from the ticket bot but how do i change this color green to blue

[flint coyote]

I don't think you can

[rotund kite]

$colo

[humble sequoia]

How do I pick the 'Color' I put in a Colour Name, but it doesn't work?

The 'Color' for your Embed/Ticket message has to be in 'HEX' format.
Where do I get the 'HEX' of my color(s)? You can go to any 'HEX' color picker website, then you pick the color you want, and copy and paste the 'HEX' into the 'Color' box, and then you're done, here's a website if you want to go straight away: https://htmlcolorcodes.com/

[rotund kite]

@flint crane

[flint crane]

haaa thxxxx bro

[rotund kite]

np

[dusty panther]

why cant others create tickets

[terse olive]

something in the dashboard

ill try to help

nvm idk

[foggy bobcat]

anyone know how to make it so when you react to open a ticket the reaction gets deleted?

[rough moth]

Use buttons, so resend your panel

[lilac hound]

@rough moth can u help

[rough moth]

What’s up, and also don’t ping

[lilac hound]

ok sry i need help it says give it permition to mannge channel but i did

and than i cant open a ticket in my server

[rough moth]

It needs manage channel permissions in the category the ticket opens

But if that sounds too complicated u can always give it admin perms, it solves everything

[lilac hound]

i did it opens in that

how do i give it admin perms

[rough moth]

Go to the bot role called ticket tool

Go to permissions, scroll all the way down and give it administrator

Lmk if that works

[lilac hound]

ok

let me try

thank you you a legend thx bro

[rough moth]

Np

[scenic plinth]

#📈│reviews message

@eternal pelican This isn't possible. You have to individually do it with every ticket.

[atomic barn]

4 messages in reviews again lol, honestly do ppl not read the top part of the channel?

[jade topaz]

Hey, i have a multipanel that im trying to use but when testing it says members dont have permission to use

[scenic plinth]

@dusty panther @jade topaz

Since both of you have the same issue, make sure you do not have the member role set as a blacklist role.

Alternatively, make sure that the create ticket button is not set to support team only

[jade topaz]

will try looking into that noq

where do i check black list

nvm found it, that was the problem

Hi, i have a new problem now... when tickets are created they show up publicly, how do i change this to private?

[scenic plinth]

Permission Options --> Everyone Open Permissions ---> Red x for read messages.

Nobody click the links to this please

[atomic barn]

Yikes, more nitro stuff in reviews

[thick steeple]

Is there a way to see the total number of tickets made on a server?

[eager cargo]

if you go into your panel settings then head to general options you can look at your ticket count and that will be accurate if you haven’t reset it

If you just want the open ticket count just look in the sever info tab on the dashboard

[prisma ocean]

Currently testing the bot and its working great except on my phone which I'm using another account to test with, I would use commands but I've got 4 different panels and commands only create one based upon the first panel. On my phone the embed appears but a button doesn't and adding a reaction doesn't work either.

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[scenic plinth]

Attempt that

[prisma ocean]

Thank you, turns out it needed one I'll see if that fixes it

That fixed it, tysm

[wheat epoch]

Hello how do I change the prefix for the bot?

[copper owl]

go to your server configs

dashboard - > Server Configs, - > prefix

[wheat epoch]

Yup just found it

Thanks

[jade topaz]

Do you know how to put the number of tickets that are open in that space?

next to the emoji

[jade topaz]

Bot error in dashboard

Any solution

[copper owl]

can you send a picture of the error

[lime quartz]

that is available on the dashboard, not sure if we can put that number on the panel

[copper owl]

{panel.count} shows how many tickets are opened using a specific panel

so thats one good way of keeping track of things

[zenith lantern]

So I'm setting up 2 contact channels in my gaming community. We host weekend raiding events. Is it possible to create 1 for contact staff (Mods & Admins) and edit the message text to ping Mods & Admins

but have a second one with a different Message Text pinging my Event Helper roles?

[copper owl]

yeah just make each panel have different support roles defined

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[zenith lantern]

Right but the message text says the same between both panels

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[copper owl]

you mean this?

you can edit that too

[copper owl]

also may i ask what you mean by raiding events?

[zenith lantern]

Raiding, like... End game content in MMOs

[copper owl]

ah okay

[zenith lantern]

I tried editing each support panel in the ticket embed settings

and it's the same message, it spans both

[copper owl]

did you press save before leaving the settings?

[zenith lantern]

I did! Let me try again

I refreshed my browser too we'll see if that helps

[copper owl]

Hopefully it does

if not, I'll have to ask you to elaborate a tiny bit on what you want to do with the panels

[zenith lantern]

Okay it worked now!! Refreshing worked and I was able to edit the second panels welcome message !

Thank you so much

[copper owl]

Great, anything else i can assist with?

[zenith lantern]

Nope I got it now 😄

[copper owl]

alrighty

[eager cargo]

Please don't ping staff

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[tranquil marsh]

Ñ

[haughty musk]

Hy

I need some help

So I want to make it so only three roles can see the tickets

How can I make it?

Now just two of the roles can see it

[desert summit]

How do you mean? So two/three Stuff Roles or how?

[haughty musk]

There are three staff roles

Some with more power some with less

And the least powerful one

The helper one

Can't see the tickets

[scenic plinth]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[crisp dome]

How to setup the ticket to ping a role?
I know panel config -- settings -- ticket message / edit ticket message
but what variable do I use to ping a role -- I have tried {@role name} but it doesnt work

[scenic plinth]

Nobody click this please

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[haughty musk]

Thanks for the help

[karmic hamlet]

Good morning

I need help

[desert summit]

Hey explain ^^

[karmic hamlet]

I wanted to know how to put when a ticket is opened, put it like this [Kicked-0000]

[desert summit]

So you need premium for this ig and Look in Your dms

[jade topaz]

Can someone help me set it up so the tickets go to one channel and only mods can close them

[ancient bronze]

Is there a way to make tickets close automatically if a member pings a role for example?

[light radish]

question what does this mean?

[jade topaz]

Hello i need help with the ticket bot on my server

[humble sequoia]

-- moved to ticket --

[scenic plinth]

Not possible to send them to a channel, but you can do a category. As for only mods can close, visit

Command settings ---> Close ---> Make this support team only

Button Options ---> Close Ticket ---> Make this support team only

Visit the documents for help, they are linked below.

[humble sequoia]

https://docs.tickettool.xyz

[scenic plinth]

Not to ping a role, but there is a premium option for allowing it to close automatically when users leave a server.

[ancient bronze]

Not what I need but thanks

[green radish]

how do we set ticket tool up to ping support roles when someone openes a ticket

[severe path]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

Hello can anyone help me? I’m trying to create a ticket thing to add to my server but it keeps saying “Failed to send, tickettool doesn’t have permission to view or send in this channel” but I made sure the role was added, and I made sure the role on my channel was able to send messages in the channel?

[copper owl]

does ticket tool have those perms tho

Did you make sure ticket tool has the role, and that there's no other role overriding ticket tool's?

[jade topaz]

Yes, under my server when I clicked “add roles” I went to permissions and made sure the stuff was on green check mark

[flint coyote]

I don't know if it's recommended, but I always give ticket tool bot the admin perms.

[copper owl]

i dont recommend giving any bot admin perms

[jade topaz]

I have it under admin.. it’s the only member under admin

[copper owl]

can you send an image of the permissions list and the permissions ticket tool has

[jade topaz]

Only other role overriding it is my role.

[flint coyote]

Lol I didn't think it was recommended. It's just been a quick way to fix some issues. lol

[jade topaz]

Here on in DM’s?

[flint coyote]

Why is it not recommended?

[copper owl]

Here

[copper owl]

Usually you never know what's might happen. Obviously i trust this bot and everything, but if someone or something doesn't require admin, don't give it those perms

[copper owl]

TT functions perfectly without admin, so there's no real need to give it those perms, same with any other bot on discord

[flint coyote]

Thanks lol

[copper owl]

That's not what I asked for

[flint coyote]

I'll change them

[copper owl]

A screenshot of the permissions in the channel you want to send the panel to @jade topaz

[jade topaz]

I know I sent it by mistake I’m on my phone trying to do everything one second

[copper owl]

Check the permission in "prices"

[copper owl]

Ah, no worries, take your time

[jade topaz]

Nep can I hit you up when I go home? It’s hard on my phone

[copper owl]

you can open a ticket in #🎫│make-a-ticket when you're home, or you can ask again here

unfortunately i keep my dms closed for personal reasons so you wouldn't be able to hit me up

[jade topaz]

I meant here lol

[copper owl]

well it is against the rules to ping support members in here so i dont suggest it

[jade topaz]

🤦🏽 nvm misunderstanding lol but thank you I’ll make a ticket thanks for the help nep

is there a way to make it so i get pinged if one of my members creates a ticket?

[copper owl]

yeah! do you want it to ping specifically you?

or a role?

[jade topaz]

just one role

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

is it premium only?

[copper owl]

you can follow these steps for it to ping ^

Nope!

[jade topaz]

oh alright ty

[copper owl]

You're welcome

[jade topaz]

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #10 - 92)

[jade topaz]

when i type in @(role) it won't correct to a ping

does it have to be in brackets?

[copper owl]

yes

[crimson gate]

Hello can I know how to buy ticket tool premium for credits

[copper owl]

@jade topaz what's the role name?

[jade topaz]

@tickets

[copper owl]

what do you mean by "credits"?

[crimson gate]

Pro bot credits

[copper owl]

{@tickets}
if there's any capital letters, then you have to include them

[jade topaz]

yeah i did that but somehow my ticket team isn't getting notified

[copper owl]

no you cannot buy premium using those

[crimson gate]

Only dollars?

[copper owl]

can you make sure ticket tool has the "Mention @/everyone, @/here, and all roles" permission?

[crimson gate]

I have premium and i dont know how to use it

[jade topaz]

it has all permissions

[copper owl]

Either paypal, bitcoin or visa

[copper owl]

can you send a screenshot of what comes up with a ticket is created

[copper owl]

you put the ping in the wrong place

[jade topaz]

oh...

[copper owl]

you have to put it in the messages text, not embed

[crimson gate]

I have premium and i dont know how to use it

[jade topaz]

oh i see

[copper owl]

pings in embeds don't notify the role

[copper owl]

what do you mean exactly?

[crimson gate]

I have ticket tool premium idk what to do with it

[copper owl]

well i cant really help you there my friend, that's something you have to figure out

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[copper owl]

those are the perks you unlocked with premium

play around with it and see what you want to do

[crimson gate]

How to put ticket on my server

I need steps

Translated to arabic if u can

[copper owl]

can you elaborate? you want a panel message so people can open tickets?

[crimson gate]

Yes

[copper owl]

#573205317870157855 has all the basic information on doing so

just create a panel and send it to a channel

[jade topaz]

Any way that i can disable that this transcript is getting attached? So only the bottom embedded one is getting displayed? (Dont know if that is correct english xD)
Hope u know what i mean

[copper owl]

@jade topaz you cannot unfortunately

that message can't be edited

it has to be the way it is

[jade topaz]

Ah sad... thx anyway ^^

[copper owl]

you're welcome!

[mystic hound]

its because discord decided that's how those files should preview btw, so its nothing on our end

[jade topaz]

Ah i see... Thx for the explanation 🙂

[iron night]

Gave 1 Rep to Light (current: #3 - 152)

[bronze scroll]

is the ticket bot broken

[copper owl]

nope! what's the issue?

[bronze scroll]

havent been able to open a ticket in my server all day

[copper owl]

What does it say when you try opening one?

[safe shoal]

how can u open a ticket

[copper owl]

can you elaborate?

do you want to setup ticket tool on your server?

[safe shoal]

yes

[copper owl]

#573205317870157855 has all the basic information to set it up

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[copper owl]

^ has a detailed process + explanation on all the settings you can enable

[crimson gate]

Hello, how I can mention to admin here?

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

if the role is called "admin"

{@admin}

[copper owl]

you need to make sure to add any capital letters in here

[crimson gate]

I did that

[copper owl]

no you didnt

[crimson gate]

Ok

[copper owl]

there's no @

[crimson gate]

Ok

[copper owl]

you only put " {admin} "

[bronze scroll]

it seems like one of my team members cant submit tickets for some reason

[copper owl]

what does it say when they try?

[bronze scroll]

nothing, its the button one

like click the emoji to open ticket

[crimson gate]

Can u explain this?

[copper owl]

okay, when they clicking it, what does it say? can you send a screenshot of what they see?

[copper owl]

in this area, you can change the name of the ticket. So instead of having it be named as "Ticket-{count}"

you can name it something like "تكت- {count"

[jade topaz]

Is there a way to let auto delete a ticket after a certain time? e.g. 3 hours?

[copper owl]

ticket tool will name the ticket whatever you want

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[copper owl]

^^

[jade topaz]

thx

[iron night]

Gave 1 Rep to Neptune (current: #10 - 93)

[copper owl]

you're welcome!

[jade topaz]

Guess once it will be up again there will be an announcement? xD

[copper owl]

if it does get enabled again, then there might be an announcement to the new changes with the bot. If im being honest, I have no idea if it would be announced or not

[crimson gate]

K Ty for helping

[iron night]

Gave 1 Rep to Neptune (current: #10 - 94)

[jade topaz]

At least i hope so. It would be nice ^^

[copper owl]

Usually these announcements would have more than one feature, but I don't do those announcements so i cannot answer accurately haha

[copper owl]

Fingers crossed!

[jade topaz]

np ^^

oh god i need help again idk what's happening .-.

[copper owl]

go ahead ! Im here

[jade topaz]

somehow one of my @ticket roll users can't see a ticket, somehow a lower rank can see it.

idk if i messed up permissions for the rank but it's confusing me

[copper owl]

oh, that would be your permissions!

So before i say anything else, just a couple questions

Is your ticket role defined as a support role?

[jade topaz]

support role?

[copper owl]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[copper owl]

here ^^

these roles defined under "support role" would be the ones who handle the tickets

you can edit their permissions through the dashboard directly

all permissions must be edited through the dashboard. from experience, doing it manually through categories/channels may mess up a couple things

[jade topaz]

ohhh i see, somehow it was 2 random roles from my server that was selected for that option and not the "tickets"

[copper owl]

oh, that might explain how the lower ranks could see the ticket?

remove both the roles and add your tickets role

should fix the problem

[jade topaz]

do i have to re-create the ticket in order for it to update? bc it still won't show up

[copper owl]

if you want to investigate the problem further, you can go to:

dashboard -> panel configs -> settings -> permission options

[copper owl]

yes, unfortunately all new changes will only apply to tickets created after you save those changes

the new changes cannot be applied to already existing tickets

youll have to recreate the ticket for the changes to be applied

[jade topaz]

oh i see thank you for the information and help

it works now

[copper owl]

youre most welcome!

[jade topaz]

thanks @copper owl

[iron night]

@jade topaz :: You can't rep Neptune#6814 for 4 minutes and 34 seconds. Try coming back later?

[copper owl]

haha dont worry about that

[jade topaz]

[azure sail]

Is there a way to get notifications from a ticket?

Like not when someone opens but when someone replies etc

[copper owl]

well

you could set your notifications as all messages

there's no good way of getting notifications (without using pings) when tickets open

unless you want to get notifications when any message is sent in the whole server, which kinda makes it redundant

[azure sail]

I don’t mean when someone opens a ticket, I’m saying when someone replies within a ticket

[flint coyote]

Will ticket tool replicate the category settings?

So if just that category was set to all notifications, it would do that in the ticket channel opened?

[azure sail]

Also my ticket seems to save the transcript upon claiming and closing lol

[copper owl]

this is something i havent tried out myself, but could be a solution

[flint coyote]

I'll test that out when I get some time.

[copper owl]

do you have premium?

[desert summit]

Have to ig

[azure sail]

Yes 🙂

[copper owl]

alright one moment

sending a screenshot would make it easier to explain

@azure sail

you might have this enabled to something

it shouldnt be saving once you claim though, that is definitely weird

[copper owl]

same, it's an interesting theory for sure

[flint coyote]

Ah I don't have an option for notifications on a category. 😦

[azure sail]

https://gyazo.com/11c4fd9c515470412ddbf6c76eb3811d mine looks like this

[copper owl]

that means the transcript will save if you close, delete, or do both

this would cause double saves btw!

if you close, itll save, then if you delete, itll save again if im not mistaken

[azure sail]

so im best off selecting deleted

[copper owl]

Pretty much, yeah

or closing

i dont suggest using and/or

just choose one of them

[azure sail]

awesome thanks and about the replies within a ticket is that a thing

[copper owl]

also do you have any images to prove that it's saving once you claim? cuz that's something that i didnt see yet

[copper owl]

could you elaborate on the second part? what do you mean by "replies within a ticket"?

[azure sail]

most people that open a ticket dont"reply" with mention they just reply normally and most times i dont see it for a while

[flint coyote]

Theory busted. Can't set notifications on a category. Only way to do that is when a ticket is opened, you can set the notifications to that ticket channel to all

[copper owl]

ah, well you can try setting notifications on a specific category

[copper owl]

theory not busted yet!

you can set notifications on categories

if you're on a PC, i know how. Not entirely sure how to do that on mobile

[flint coyote]

I'm on pc. How do you do it?

[azure sail]

thanks @copper owl its not double saving now 🙂

[iron night]

Gave 1 Rep to Neptune (current: #10 - 95)

[copper owl]

you're welcome!

[copper owl]

click on this part of the server

then click "Notification Settings"

scroll down a bit, and you can manage notifications for categories

[flint coyote]

Ahhh

Ok I'll try

[copper owl]

Ill be honest here, im not sure if this works for tickets, as I havent tested it out myself

but it can be a definite solution

like according to logic, it should work

[flint coyote]

Now I need to figure out why my open ticket category is not showing up. lol

[copper owl]

LOL

[solid stream]

The bot doesn't like ya

[copper owl]

battle 👀

well basically

[flint coyote]

Lol

[glass estuary]

Under Panel Configs > Settings > General Options what does the Additional Roles do or pertain to?

Apologies for the first scuffed screenshot 😂

[copper owl]

those roles would be roles that you can set different permissions for rather than "Support Opened" and "Support Closed" permissions

so for example

I want moderators to not have manage channel permissions , but i want a head moderator role to have that permission

I would add the moderator role to support and the head moderator role to additional roles

and i would customize the permissions depending on what I want each role to have

if you want all roles to be the same permissions (for example), then you wouldnt need to use additional roles

does that make sense in any way?

[solid stream]

pretty much just another type of support team if you like

[glass estuary]

Ah, fair enough. Thank you for the explanation!

[copper owl]

^^ is what im talking about

[glass estuary]

thanks @copper owl

[copper owl]

You're most welcome!

[iron night]

Gave 1 Rep to Neptune (current: #10 - 96)

[glass estuary]

Next question: My members can see the discord channel (#create-ticket) but cannot see the panel/button to 'create a ticket' in said channel. I have set allowed roles under Panel Configs > Settings > Button Options > Allowed Roles but still no bueno. What have I done wrong?

[copper owl]

absolutely nothing wrong!

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[copper owl]

^^

They might have an older version of discord

Just let your server members know that theyll have to update their discord if they cant see the button

[glass estuary]

Good grief 😂

[copper owl]

Also make sure your members have permission in the channel to read the message history in the channel (and to see the channel ofc haha)

[glass estuary]

Browser version update resolved the issue.

[copper owl]

yeah i had the same reaction dude. Unfortunately this is the best solution because buttons are a new addition

[copper owl]

you can also always resend the panel and see if that works, but i suggest this first

[glass estuary]

thanks @copper owl you're an animal!

[iron night]

@glass estuary :: You can't rep Neptune#6814 for 55 minutes and 31 seconds. Try coming back later?

[copper owl]

haha thank you so much! Appreciate the kind words

[iron night]

Gave 1 Rep to ! / n3td3v [WLM] (current: #57 - 1)

[glass estuary]

Holy mother of God, so far this seems to be a better alternative than the lumpy bot I was previously using for member support.

[copper owl]

ay man, I know my opinion is reaaal biased here, but this bot is genuinely good

[crimson gate]

Bruh

[copper owl]

Try refreshing your browser. If that doesnt work, try using another internet browser (instead of google, try firefox for example). If you get charged for the premium but dont actually receive it, i suggest you open a billing ticket in #🎫│make-a-ticket to fix the issue.

[glass estuary]

The fact that this bot allows you to 'blacklist' or disallow specific roles from creating support tickets makes it hella good in my book. Appreciate ya'll

[copper owl]

Appreciate you for using the bot in the first place! I suggest taking a good 15 mins just to read through all the features just in case you missed a couple of useful ones 👀

[glass estuary]

I've read the entire document prior to setting it up in our community and I'll be monitoring how efficient this one works before I commit to premium but so far I'm sold. Thank you again for your timely assistance.

[iron night]

@glass estuary :: You can't rep Neptune#6814 for 49 minutes and 33 seconds. Try coming back later?

[copper owl]

You're most welcome! We have a 7 day free trial for premium just in case you want to try it out before buying. I know a lot of people would like to try it beforehand, so you can always do that if you aren't 100% !

[glass estuary]

The only "trial" I need is the one that ensures it gets the job done right the first time. I'll pay premium if it delivers 🙂

[copper owl]

Great!

[glass estuary]

One last question that if I understood correctly from an answer to someone else's question above, but correct me if I am wrong: Does the bot not have an option to delete the ticket thread/channel when it is closed and move it to the logs rather than leaving the generated channel still present in discord?

Or do we have to manually delete the ticket after closing for it to delete the created ticket channel in discord?

[copper owl]

You can immediately delete the ticket using $delete or pressing the "Delete" Button

The inquiry above though was that the transcript was getting saved twice

They have premium, and one of the features is that it can autosave a transcript depending on what condition you set

they set the condition as "Closed and/or Deleted"

which meant that the transcript would save if they deleted, closed, or closed then deleted. which caused a double save

If you want to delete a ticket, you can manually do that, or you can use the $delete command, or you can close the ticket then click the delete button

I hope that answers your question?

[glass estuary]

More or less, thanks @copper owl

[iron night]

@glass estuary :: You can't rep Neptune#6814 for 41 minutes and 13 seconds. Try coming back later?

[copper owl]

man YAG is on you today LOL

[glass estuary]

Can't thank helpful good people enough so YAG needs to pipe down 🙃

[copper owl]

LMAOO

[rigid void]

..

[tiny gulch]

السلام عليكم

فيه عرب ؟

[copper owl]

نعم، تفضل

[tiny gulch]

فيه مشكلة بسيطة**

ابغا احدد كتقوري للكل التكت اللي تنفتح وكتقوري للتكت اللي تتقفل

[copper owl]

نعم؟

[tiny gulch]

البوت ينقلها بنفسه بدون أي تدخل

فيه شي زي كذا ولا لازم برايم او بلس ؟

[copper owl]

اتأكد اذا البوت عندو كل الصلاحيات اللازمة في الكاتيجوريس

[tiny gulch]

يب عنده

بس من فين اسوي ذا الشي ؟

[copper owl]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[tiny gulch]

لأنه يسوي زحمة ومشاكل ويفتحها بشكل عشوائي

[copper owl]

^؟

[tiny gulch]

يسبب زحمة للمصممين والاداريين

[copper owl]

ليش ما بتحفظ التكتات المنغلقة؟

[tiny gulch]

دقيقه بدورها وأجرب واشوف

[tiny gulch]

يب محفوضه وكل شي

لذالك ابغا اعرف من فين ازبطها

[copper owl]

يعني الآن، شو المشكلة بالتحديد؟

[tiny gulch]

من فين أحدد العدد اللي يقدر الشخص يفتح فيه تكت ؟

[tiny gulch]

خلاص انحلت هالمشكلة ماقصرت

[copper owl]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[copper owl]

^^

[tiny gulch]

ابغا اقفل ان العضو يق\ر يقفل او يفتح التكت من فين الخيار ؟

[jade topaz]

So I'm trying to get my ticket tool working in my server but it ain't showing up even after relogging

[tribal cedar]

Whats your access in the server?

Try using $level

[craggy geyser]

They seem to have left

[tribal cedar]

Ah ic

[rigid void]

..

[jade topaz]

Hello every1 with the help of neptune ive manage to add the ticket thing to my discord, however im testing it now and when my friend clicks "the letter" the ticket open up in the price section why is it?

[copper owl]

can you elaborate?

are you asking why the ticket opened up in a specific category?

[jade topaz]

yes

ill show screenshots.

[copper owl]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[copper owl]

@jade topaz this is why ^

you probably defined a category so the tickets open there

[tiny gulch]

السلام عليكم

[jade topaz]

let me try that, i guess ill make both of them under text category?

[tiny gulch]

البرميم اقدر اغير فيه الصورة والاسم والستيت والبايو (أخصص البوت بنفسي زي البرميم برو) ؟

[tiny gulch]

@copper owl

$help Premium

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[tiny gulch]

لم تزبط معنا

[copper owl]

^^

[jade topaz]

Can that be translated?

[tiny gulch]

غير النك

اغير الصورة والاسم وكذا

وكأنه بوت خاص فيني من الدفلوبر دسكورد

[copper owl]

@jade topaz the warning message cannot be translated, the close message can be but your need premium

[copper owl]

لا، ما فيك تغير الصورة، بس الNickname للبوت

[jade topaz]

I have the premium, neither can the message when you create a ticket be translated?

[copper owl]

no those messages that you dismiss can't be edited or deleted

[tiny gulch]

تمام شكرا تعبتك معي

[copper owl]

ولا يهمك صديقي

[jade topaz]

hi, i keep having problems so yeah... .-.

[copper owl]

elaborate on said problems please

[sturdy sleet]

the server i added the bot too isnt showing up

ive waited about...

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

try these steps ^^

[sturdy sleet]

an hour

[copper owl]

@sturdy sleet

[sturdy sleet]

im a server admin

[copper owl]

then relog

[sturdy sleet]

relog?

[scenic field]

hi

[jade topaz]

basically i added a ticket channel and i made it so that the open and closed options are set to the category that a specific role can see but it doesn't show up on my screen if i do "view role"

[copper owl]

it's explained here

[tribal cedar]

View role often gives misleading information with tt

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

Aug 23, 2021, 8:44 PM

[sturdy sleet]

alr

[copper owl]

@jade topaz ^^

[jade topaz]

oh alright

[sturdy sleet]

thanks it worked

[copper owl]

no problem

[scenic field]

how to make bot mention

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

this is how you make the bot mention a role

[tiny gulch]

@copper owlالبوت علق وماهو راضي يفتح تكت ليش

جربت بحسابي وبحساب ثاني

[copper owl]

فيك تبعت صورة

[tiny gulch]

11:47

[humble sequoia]

Pong! Latency is 234ms. API Latency is 78ms [-]

[tiny gulch]

من ذاك الوقت للحين

[scenic field]

@copper owl

Where

[copper owl]

$ping @tiny gulchجربها ب سيرفرك

[copper owl]

@scenic field it's explained here

[tiny gulch]

له 6 دقايق ومافتح

[copper owl]

اه، تب ح اسأل الDevelopment Team

[solid stream]

Direct transcripts fixed.

[tiny gulch]

صارت 7 دقايق

[copper owl]

اوكي

[tiny gulch]

اذا صارت 8 بقولك

امزح ._.

المهم له فترة كذا وهو معلق

[copper owl]

جرب افتح تكت مرة ثانية

[scenic field]

في عرب ؟

هو انت عربي @copper owl

؟؟؟؟؟

[copper owl]

نعم؟

[scenic field]

يزلمة مش فاهم اشي ساعدني

[copper owl]

ارجع ارسل اللوحة اذا هيك

[scenic field]

مش عارف

[copper owl]

شو منك فاهم؟

[scenic field]

كيف اخلي يمنشن

[copper owl]

{@اسم المرتبه}

$articketmessage

[humble sequoia]

رسالة التذكرة

رسالة التذكرة هي أول رسالة يرسلها البوت في تذكرة جديدة
لتعديلها اذهب الي
Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[copper owl]

اكتب هذه هون ^^

[scenic field]

وكيف اروح للداشبورد

[humble sequoia]

https://tickettool.xyz/manage-servers

[copper owl]

^^

[scenic field]

[scenic field]

ك

بعدها

[copper owl]

لوحة configs

[scenic field]

بعدها

[copper owl]

اعدادات

خيارات التذكرة

تحرير رسالة التذكرة

[copper owl]

اكتب هذه

@scenic field ^^

[remote peak]

Is there a two step ticket setting?

[copper owl]

yeah

[remote peak]

So you click the button and it asks are you sure you want to create a ticket

[copper owl]

general options in your panel settings

[copper owl]

oh

[remote peak]

not for closing

[copper owl]

no there is not

[remote peak]

Can it be suggested 😛

[copper owl]

But I actually like that idea and will suggest it

[remote peak]

Have lots of people making tickets by mistake

ty

[copper owl]

yeah ofc, not a bad idea at all actually :)

[remote peak]

❤️

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[copper owl]

@jade topaz ^

Do you have a security bot?

make sure no bots have permissions to kick / ban, and check your audit logs to know exactly what's doing it

absolutely nothing that suggests something kicking it?

lmaoo alrighty

[flint coyote]

I doubt you are but I say that about myself all the time. 😂 I make silly mistakes alot.

[rigid void]

..

[scenic plinth]

Nobody click that please

[flint coyote]

Glad ya'll saw that

[jade topaz]

Did you guys add the conversation update yet?

[scenic plinth]

No, threads aren't configurable with Ticket Tool.

[jade topaz]

Damn

[frosty quiver]

hi so uh my ticket tool like manage the uh new server i invited it to wasnt popping up

[bronze scroll]

hi, for some reason a team member cannot react to create a ticket, they cant even type in the pre-exisiting tickets, what could have went wrong?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[rotund kite]

@frosty quiver ^

[rotund kite]

If you're still using reactions, you'll have to re-send the panels, as we've moved onto buttons. Otherwise, if you're using buttons, and they don't work, tell your team member to update their Discord.

[frosty quiver]

thanks

[iron night]

Gave 1 Rep to Logik™ (current: #21 - 19)

[coarse light]

What perms does the ticket bot need ?

[muted olive]

If i boost do i get premium

[jade topaz]

Does anyone know how to solve the error that when a user opens a ticket sometimes they have a bug because they do not add the entire staff team to the ticket

hey, 🤡

[jade topaz]

all but admin

[jade topaz]

i think so

[jade topaz]

try to reset permissions for the @ everyone role and the bot and set them up again

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[severe path]

[jade topaz]

lol

[mystic hound]

@muted olive ?

[muted olive]

Sorry wrong person

[copper owl]

light is here to finally release the cooking updated

oh nvm 😔

[muted olive]

But while your here if i boost

do i get premium

[mystic hound]

No

[copper owl]

no you don't

[muted olive]

Ok

[copper owl]

one way is paying through the website

[muted olive]

Okie dokie

[mystic hound]

Or voting

[turbid plaza]

Does the free version have the ability to put ticket in a particular category?

[copper owl]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[copper owl]

yup ^^

[turbid plaza]

Aww thank you i wass missing something there

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #10 - 98)

[copper owl]

you're welcome

[turbid plaza]

Can you make it ping in the Message with Free version or is that only paid?

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

^^

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[copper owl]

these are the things that you do not have access to if you are a free ticket tool user

[turbid plaza]

Thank you =)

[copper owl]

everything labeled as , you dont have access to. But if it's a white diamond, you can use it!

[jagged kraken]

Hi

[copper owl]

heyo, how can I help?

[jagged kraken]

Can I create a custom chat that shows the name of the person who deleted the ticket ?

[copper owl]

you can log things like that

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[copper owl]

make a new channel if you want

and select it as your logging channel, and enable the logs you want

[jagged kraken]

Ok , Thank you

[thin fractal]

Why is this happening? I've been waiting for a while, and the thing is none of my servers are here, I've invited Ticket Tool to my server but for some reason, none of them will show up. I would really like help because I'm very confused.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

@thin fractal ^^ follow these steps

[thin fractal]

Oh I see, thank you :D

I got it thanks

[thin fractal]

not me, maybe wait for a response from any of the support teams? neptune is off right now, so it may take a while.

nevermind he's on xd

[vast robin]

you mean like open a support ticket?

[thin fractal]

hmm idk

i might not respond, so uh-