🆘│community-support

[carmine prawn]

Thanks

[outer spear]

What is Webhook Options?

[spring tulip]

The create ticket button was not showing for one of my users in the server but it was for everyone else. What could cause that to happen is it a known issue with a specific situation

[median wigeon]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 18

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 644163814010519592
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[fierce gale]

$vote redeem

[humble sequoia]

You need atleast 6 votes to redeem

[fierce gale]

Ooof

$vote

[humble sequoia]

Votes

Current Votes: 4
Lifetime Votes: 782
Linked Votes: 768

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 266540547726901250
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 2 days, 0h, 0m
To redeem your current votes use $vote redeem

[mystic hound]

The user needs to update discord

[tribal cedar]

I find it semi funny that this is still happening

[clever jacinth]

how can you disable auto delete?

I just want the tickets to close, not delete

[craggy geyser]

Turn on two step ticket in general options

[clever jacinth]

it is enabled, but it still automatically deletes

oh I found it

[wicked pebble]

I want to ask how can I be a partner?

[mystic hound]

Partnership applications are currently closed, it'll be announced in #📣│server-news when they reopen

[clever jacinth]

thank you @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #2 - 152)

[craggy geyser]

No worries

[crystal harness]

Türk mod yok mu artık dünden beri yazıyorum hiç birisi cevap vermiyor madem cevap vermiyceksiniz ne diye mod oluyorsunuz

[robust sandal]

TmBankai

No More Turkish modeS I've been writing since yesterday if none of them are answering, why are you modeing up?

Turkish (tr) → English (en)

Yanlış yerdesin.
@[$] Bilet Aracı | için destek sağlıyoruz Birincil Bot discord botu ve herhangi bir sorununuz varsa size yardımcı olamaz.
Lütfen ilgili destek ekibiyle iletişime geçtiğinize emin olun.
Bot Bilet Aracımız hakkında başka sorunuz yoksa, lütfen bu bileti kapatın

English (en) → Turkish (tr)

[bronze ether]

thank you @upper flower

[iron night]

Gave 1 Rep to Developerツ (current: #5 - 139)

[scenic plinth]

?

[mystic hound]

We don't have Turkish staff so I don't know who you've tried contacting

[exotic burrow]

كيف اشتري نسخه مدفوعه بكرديت ؟

[robust sandal]

˚₊· ͟͟͞𝗢x | ! Mohammed

How do I buy a paid copy of Credit?

Arabic (ar) → English (en)

[arctic pagoda]

/ar Do you mean Ticket Tool premium?

[robust sandal]

هل تعني قسط أداة التذاكر؟

English (en) → Arabic (ar)

[exotic burrow]

يب

[robust sandal]

˚₊· ͟͟͞𝗢x | ! Mohammed

Yip

Arabic (ar) → English (en)

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[arctic pagoda]

/ar This is how you can do it. ^

[robust sandal]

هذه هي الطريقة التي يمكنك القيام بذلك. ^

English (en) → Arabic (ar)

[exotic burrow]

لا اعرف انقليزي قولي الكلام المكتوب لو سمحت

[robust sandal]

˚₊· ͟͟͞𝗢x | ! Mohammed

I don't know English say the written words please

Arabic (ar) → English (en)

[arctic pagoda]

/ar The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[robust sandal]

أول شيء سوف تحتاج إلى القيام به هو دعوة بوت قسط، ويمكن الاطلاع على دعوة هنا
بمجرد أن يكون البوت في الخادم الخاص بك ، سنتوجه إلى لوحة القيادة وإدارة الخادم الخاص بك. عندما كنت تدير الخادم الخاص بك، كنت ترغب في التوجه إلى "تكوينات الخادم" ثم انقر فوق القائمة المنسدلة تحت "حدد بوت كنت ترغب في استخدام على هذا الخادم" ثم انقر فوق "أداة تذكرة # 6207" ومن ثم حفظ.

English (en) → Arabic (ar)

[arctic pagoda]

/ar The link I'll send now is the invite to Ticket Tool premium.

[robust sandal]

الرابط سأرسل الآن هو دعوة إلى قسط أداة التذاكر.

English (en) → Arabic (ar)

[arctic pagoda]

https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=bot&permissions=805432400

[lavish citrus]

Is the bot down right now?

[arctic pagoda]

Not that I know, why?

[lavish citrus]

cuz no command works right now

[copper owl]

some shards are down right now. We have already notified the team and it's getting looked into ASAP

[elfin fern]

Some shards were having connection issues, the team is looking into it rn

[lavish citrus]

Do the devs know this happens regularly?

[copper owl]

it does not happen regularly

[lavish citrus]

As in... every couple of weeks for a few hours

[elfin fern]

Haven't personally experienced it

[digital salmon]

.

[craggy geyser]

Could be the scheduled maintenance you are noticing. Gets put in #📣│bot-news

[lavish citrus]

Good to know... gonna keep an eye on that

[jade topaz]

Hey- quick question- I got the monthly Premium option, does the subscription automatically charge my card every month or do I need to pay manually?

[obsidian sphinx]

في سبورت عربي

@hybrid dagger

[craggy geyser]

Subscription is automatic

[robust sandal]

Eduardo-

In Arabic sport

Arabic (ar) → English (en)

[craggy geyser]

$arabic

[copper owl]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[clear linden]

How do I add someone to a ticket

[copper owl]

use the following command

$add <User ID>

[clear linden]

thanks

[copper owl]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[copper owl]

this should explain further ^

[jade topaz]

I need some help with ticket set-up 😭 I want react ticket system 🥲

[eager cargo]

What issue are you having?

[jade topaz]

I am not able to set up properly

[eager cargo]

Specifically, what is your issue? Sending a panel? Customizing?

If you're just looking for the general setup guide

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[eager cargo]

⬆️

[craggy kite]

is there a way to ping different roles when someone opens a ticket

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[craggy kite]

thx @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 169)

[eager cargo]

Yup

[jade topaz]

How to create reaction ticket?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[round heron]

hi i want help

[eager cargo]

State your issue

[round heron]

There is a ticket you don't want to wipe

[eager cargo]

Can you elaborate?

[eager cargo]

Try refreshing your Discord / restarting it, if that doesn't work I'd reccomend you contact Discord support about it, it's not an issue with @pseudo glen, apologies.

[scenic plinth]

If the issue persists, please report the issue to discord with the link below.

https://support.discord.com/hc/en-us/requests/new

[jade topaz]

Whenever i do any changes, the save button disappears

[jade topaz]

...

[mystic hound]

@jade topaz was your issue resolved in a ticket? if not, collapsing and reopening the category will bring the button back

[craggy geyser]

Yes. You can set the close button to support team only

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[craggy geyser]

(also change the command on the command settings page or they can use that)

[iron night]

Gave 1 Rep to Swift (current: #2 - 153)

[craggy geyser]

You can set a support team as well as "additional roles" who can have different permissions for open and closed tickets to each other

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[craggy geyser]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[tawdry silo]

i cant login

its not letting me

[craggy geyser]

You are trying to log into the docs. You. Need the dashboard below

[humble sequoia]

https://tickettool.xyz/manage-servers

[jade topaz]

how do i make 2 tickets?

[craggy geyser]

What do you mean by two tickets? If you want to make a second ticket you just click the button again. If you are on about a second panel, you just create it the same as the first

[humble sequoia]

-- moved to ticket --

[jade topaz]

No like, the main thing you press on to create a ticket. I want to make 2 of them

[arctic pagoda]

Go to Dashboard -> Panel Configs -> Create panel

Like you did for the first panel.

[slate pebble]

is it me or is the website a bit slow?

[nova ether]

Yeah me too

[solid stream]

It seems to be running petty good at the moment.

[sullen bolt]

uhm, i made a couple tickets and closed them, but the channel itself wont go away and it tells me that something went wrong when trying to load the messages in said channel, how do i fix this? pls help

[copper owl]

@sullen bolt try restarting discord and seeing if the channels are still there

[sullen bolt]

alr

[copper owl]

if they are, you'll have to contact discord to get them removed, it's a discord bug, not a bug from ticket tool

[sullen bolt]

ah, makes sense

thank you

[pale pilot]

@jade topaz Could you explain your rating in #📈│reviews? You literally just joined

[jade topaz]

I've just had a bad experience with it that's all

[pale pilot]

With the bot?

[jade topaz]

Yes

[pale pilot]

Anything we can do better?

Or can we help you with anything? I'm sure there's something we can help you with

[jade topaz]

Make the bot have a good conversation, thank you

[pale pilot]

conversation? what?

[jade topaz]

Yeah, a good conversation

[pale pilot]

You mean it should automatically answer to questions?

[jade topaz]

Some questions yes

[pale pilot]

How is that supposed to work? Ticket Tool is no AI

[jade topaz]

Idk, you're the guy for that right?

[pale pilot]

Huh?

AI? That's not what ticket tool does

[jade topaz]

I'm just tryna say it should hold a good conversation

[pale pilot]

That's impossible. I don't understand why you expect a discord bot to be like amazons alexa

[jade topaz]

Darn right it should buster!

[pale pilot]

You're funny

[jade topaz]

Thank you

Why not make it inspirational buster?

[pale pilot]

yeah sure why not

Now go troll somewhere else

[jade topaz]

Thanks for taking my advice, I'm not trolling I'm being genuinely serious

[pale pilot]

[jade topaz]

👍

[mystic hound]

maybe we'll add that along with the cooking update..

[pale pilot]

Sounds great

[jade topaz]

That would be a requirement

[copper owl]

what do you mean exactly?

only way is completely removing the message, if i remember correctly

the people who open a ticket will always be able to see who closed it, unless you remove the message itself

your welcome

[copper owl]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[copper owl]

@jade topaz ^^

I saw your message in #📈│reviews, this is how you do what you asked for

[surreal hedge]

Am I able to transfer premium to another server?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[copper owl]

@surreal hedge like so ^

[humble sequoia]

Premium Transfer

If you would like to move premium, panels, & tags to another server, please provide your old servers ID and your new servers ID or you can use our transfer feature yourself, learn more here

How do I find my server ID.

Open your Discord server, right-click on the server name, then select Copy ID or you can do $id in your server.

Server deleted? Can’t find the server ID?

If the server is deleted, please go into your search history and find the last time you were managing that server. At the end of the website, it should show a ID. That is your server ID.

I can't find either of them

Please notify a Support Team member that you can not find any of your Server IDs & they will assist you.

[surreal hedge]

woah that't a lot

ok thank you!

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #11 - 70)

[surreal hedge]

that's cool lol

[copper owl]

you're welcome

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[copper owl]

I think you might have selected the premium bot instead of the free one

choose the free bot and everything should work

[jade topaz]

how to ensure that a grade can access tickets please

@copper owl

I dont have option

[copper owl]

everyone has this option

[jade topaz]

No

[copper owl]

that will allow you to set a specific role to see tickets

[jade topaz]

You see ?

[copper owl]

you're in the wrong place

yeah i see

youre in the wrong page

[jade topaz]

Oh ok

[copper owl]

you clicked on server configs, you need to click on panel configs

[jade topaz]

Ohh

Thx

And then

[copper owl]

follow this ^^

[misty brook]

does the ticket buttons sometimes not appear for some people on mobile?

[copper owl]

yes, that's due to this

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[copper owl]

They have an older version of discord

tell them to update it

[misty brook]

oof, thank you!

[copper owl]

you're welcome

[misty brook]

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #11 - 71)

[misty brook]

😄

[jade topaz]

But I still have a problem, when I want to put the premium bot, it tells me that the bot is not good when I create a ticket, can you still help me please?

[copper owl]

did you buy premium? and redeem it?

[jade topaz]

No

[copper owl]

then you cant use the premium bot

if you didnt buy premium

[jade topaz]

Its test

For 5 days

Or 7

[copper owl]

so you activated the free trial

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

Ye

[copper owl]

This is how you invite it

[jade topaz]

Look

Thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #11 - 72)

[soft notch]

Can I get unbanned

[copper owl]

You opened a ticket for this and I already explained to you

we are not support for the game you're referring to

unless you mean ticket tool, we cannot help you in any way

[soft notch]

Ok

[willow lance]

It wont allow me to change where the open tickets go. They keep getting opened to the top of the discord

When i want them under a specific category

[copper owl]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[copper owl]

This should help you ^

[willow lance]

I did that

Multiple times

[copper owl]

does ticket tool have all the necessary permissions in the defined category

[willow lance]

He does

[copper owl]

can you please check

[willow lance]

thats his role

[copper owl]

adding it to the permissions list doesnt mean it has all the permissions

[willow lance]

He can see, speak, and type

[copper owl]

make sure it has all these permissions (admin is not necessary)

[copper owl]

that isnt enough, there's other permissions that are needed

[willow lance]

The role he has has that permission

[humble sequoia]

-- moved to ticket --

[drowsy ferry]

Hey, I like the ticket system but I have a problem with blocking pings everyone and here on tickets will anyone help?

@copper owl

[copper owl]

Please do not ping staff members in here

anyway

can you elaborate on that?

what do you want to do exactly?

[drowsy ferry]

Block ping tickets

[copper owl]

Just remove the ping

mute the category that the tickets are created in

or remove the role that gets pings from your roles

[drowsy ferry]

I set the category to block ping everyone and here and on
Users can ping

I got rid of the problem, but thanks bye anyway

[random sky]

Hey how many ticket channels can you have at anytime?

[mystic hound]

the discord side limit is 500 channels per server, since each ticket is its own channel, the number of tickets your server can have depends on how many other channels it has

[random sky]

Okay thx light

[iron night]

Gave 1 Rep to Light (current: #3 - 148)

[jade topaz]

i have question I would like to join the french ticket tool support ? What can we do

[mystic hound]

You can apply here #📣│server-news message

( only French and Arabic applications currently)

[ivory sundial]

Hi

Tickettool is not more bringing the emoji

[rose pike]

how can I steup the bot

in my server

[spark hound]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[spark hound]

@rose pike

[rose pike]

thx

[iron night]

Gave 1 Rep to RheaDoesExist (current: #35 - 3)

[rose pike]

can the bot mention the support team when one open the ticket?

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[scenic plinth]

Or alternatively use <@&roleid>

[ivory sundial]

Why is tickettool not more putting emoji?

[scenic plinth]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[scenic plinth]

Try that for emojis.

[ivory sundial]

ok

[viral epoch]

Why doesn't this bot use the built-in command system with /

[humble sequoia]

-- moved to ticket --

[carmine osprey]

hey my panel says bot error

also I cant use any commands

or functionality of the bot

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[solid stream]

Try running @pseudo glen debug

[carmine osprey]

I tried $debug already

[mystic hound]

By panel, do you mean the dashboard? I've seen a lot of people getting those two confused

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[mystic hound]

And please don't ping the support team

[carmine osprey]

yes

[mystic hound]

In that case you most likely have the premium bot selected without having premium

[carmine osprey]

uh

how do I unselect it

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[mystic hound]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[sly grotto]

i added the bot to a server i am owner of but i cant see it on the dashboard, i tried reloading but it still isnt there

[tribal cedar]

Try completely logging out and then back in

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[tribal cedar]

Show us screen shot please

The role name is support?

Replace support with that then

I believe its case sensitive too

Is it because of character limit? I'm about to drive sorry

[ivory spindle]

use the id from the role <@&id>

[versed sinew]

Welcome

[ivory spindle]

did it work?

oh okay

[jade topaz]

Bruh

[mystic hound]

?

[jade topaz]

?

[mystic hound]

anything you need help with?

[jade topaz]

No thanks

[mystic hound]

Alright

[jade topaz]

Thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #11 - 77)

[copper owl]

you're welcome!

[toxic sail]

Is there a way to auto-save transcripts to a channel??

[jade topaz]

Hello There, The $add command doesn't work with the default Permissions. But It works given that it has the Admin perms

[copper owl]

yeah, just go to the transcripts options in your panel settings, it's a premium feature though

[toxic sail]

Ah, I see

That's why it's not working haha

[copper owl]

You can have it autosave everytime you close a ticket or delete one

ah, lmao

[toxic sail]

Is it 1 payment or monthly?

[copper owl]

Monthly or yearly

$6 monthly and $66 yearly

there's no 1 full payment for lifetime of premium

[copper owl]

can you elaborate?

can the added person not see the channel?

[toxic sail]

I wonder if it works if I pay for it a month, then set it up and then unsubscribe again 🤔

Probably not right?

[jade topaz]

You can see, the person isn't in the members list, so he can't see

@copper owl يولد كانك امريكي 😂

[copper owl]

هههه لا صديقي، بس بعرف احكي انجليزي منيح ههههه

[copper owl]

are you use he isn't just "Show Offline"?

[jade topaz]

مافي عربي غيرك

[copper owl]

no, that would be quite stupid of us to Implement like that

Once you stop your subscription, all the premium features stop working

[copper owl]

نعم في، في ٢ غيري

[jade topaz]

Nice.Your teaching helped me a lot, thank you@copper owl

[iron night]

@jade topaz :: You can't rep Neptune#6814 for 6 minutes and 46 seconds. Try coming back later?

[copper owl]

of course, you're most welcome!

[jade topaz]

No, I am sure , I added "J. Amir" using $add and "yo bro" initiated the ticket

[toxic sail]

Thought so

[copper owl]

check the permissions list and check J. Amir's permissions

make sure there's no preset permissions in your category (if your tickets are created within one)

[flint coyote]

Also make sure you are including the @ to add them to the ticket. That was one of my mistakes when I first tried it. Easiest thing to do is tag them in another channel then copy that then in the ticket do $add then paste the rest.

[copper owl]

or just use the ID

Using the user ID is so much easier than the ping

[flint coyote]

I wasn't even aware of that. Thanks!

[copper owl]

you're welcome!

$add 548583124062175232 would add me to a ticket, for example :]

[flint coyote]

I think alot of people are still unaware how to get the id. I was probably six months in before I figured that out. But, I was a discord noob and I'm an old lady. lol

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:

[PC] go to Settings -> Advanced -> Developer mode
[Mobile] go to Settings -> Appearance -> Developer mode

[copper owl]

makes sense

[flint coyote]

I think it was one of you guys that showed me how. lol

[copper owl]

oh haha, well glad you know now

user IDs are always so much easier when moderating

[flint coyote]

Yes! lol

I use them alot for other bots as well.

[copper owl]

every major discord bot take IDs too

[copper owl]

yeah same!

[lilac ridge]

Is there a way to automatically ping a role in a specified channel when a ticket is created?

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

you can only let it happen in tickets

[lilac ridge]

That's only in the ticket channels, right?

[copper owl]

Yes, only in tickets

you can't implement this in non-ticket channels

[lilac ridge]

Mkay n.n

[copper owl]

to fix this sentence

you can't implement it in non-ticket channels using ticket tool

You can probably find a way using another bot, but with ticket tool, you can only have it ping roles in tickets it creates

[wanton frost]

Why does my ticket say does not have permission yet i made it so @everyone can do it

In the create ticket button

[copper owl]

check your blacklisted roles in server configs

[wanton frost]

Thx

[copper owl]

everything good?

is it working now?

[wanton frost]

Yes i had the whole server as a blacklisted role lmao

[copper owl]

oh LMAO, well glad I could help!

[wanton frost]

Ye thx a lot now people can report

[balmy whale]

Ok, I have a slight concern

I invited ticket tool to a server a few hours ago, and the server isn't appearing when I'm trying to set it up.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

follow the steps above ^

[balmy whale]

Oooh

[copper owl]

also make sure you have one of 3 required things mentioned in the note

[balmy whale]

Thank you!!

[copper owl]

you're welcome!

[sudden vigil]

Hey, hope I'm not interrupting a convo here - I'm not able to sign into Discord to login to the Ticket Tool website for setup, browser is Opera GX

It's given me invalid email / password, even though both are correct, and now it's giving me this:

[copper owl]

Can you try using another browser?

[sudden vigil]

Will do rn

[copper owl]

or if you have the built in VPN on, try turning it off @sudden vigil

[sudden vigil]

That's not on

[copper owl]

alright, try another browser then!

[mystic hound]

You don't log into the wiki @sudden vigil, that part is for support staff only. To set up the bot, you log into the dashboard. (link below)

[humble sequoia]

https://tickettool.xyz/manage-servers

[sudden vigil]

wut

[copper owl]

they're trying it get into the setup link I think

[sudden vigil]

This is the link it gave me

Ohhh

Right.

[mystic hound]

that's the guide, you do the setup itself on the dashboard

[sudden vigil]

Well then, thank you! My apologies

[mystic hound]

No worries, others have made the error before!

[sudden vigil]

thanks @mystic hound @copper owl

[iron night]

Gave 1 Rep to Light (current: #3 - 150)

[sudden vigil]

thanks @copper owl

[iron night]

Error: You're still on cooldown

[sudden vigil]

what

[copper owl]

you're welcome!

it's fine dw about it haha

[sudden vigil]

Have a nice day yall :>

[copper owl]

likewise!

[slate ridge]

Transcript failed to save to #transcripts Cannot read property 'toJSON' of undefined

[copper owl]

make sure there are no other bot messages that contain buttons

it's almost always due to another bot that uses buttons and it interferes with the saving process. Maybe dank memer, or a custom bot

[slate ridge]

so do i delete the msgs that contain buttons or smth?

[jade topaz]

WHJERE

WHERE THE FUCK IS IT

https://gyazo.com/90d3f3d66a8e029bde8d0b7d5b3b072b

THERE IS NO FUCKING SETTINGS

WHERE

WHERE

I SAW U TYPING

Panel Confing

[copper owl]

yes

[slate ridge]

ty, it saved

huh

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #10 - 81)

[jade topaz]

GG@copper owl

ok i did it

[copper owl]

first off, calm down

[jade topaz]

stfu i did it

[copper owl]

😐

[jade topaz]

gn bbg

Bruh

[copper owl]

very comedy of you, i laughed

[jade topaz]

you are a legend@copper owl

[copper owl]

thank you , you too!

[jade topaz]

where is support bot, i've looked everywhere

[copper owl]

?

this is the support server for @pseudo glen

[jade topaz]

sorry I meant premium

[copper owl]

are you trying to add it?

[jade topaz]

I meant Premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

ok

[copper owl]

this is how you enable it

[jade topaz]

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #10 - 82)

[copper owl]

Np

[jade topaz]

Does ticket tool do self roles?

[copper owl]

like, give a member a role if they react to it?

[jade topaz]

Yeah

[copper owl]

no it does not

[jade topaz]

👍 alright

[cosmic valve]

Pretty sure I know the answer already, but TT doesn't have any user-facing functionality through the dashboard/website does it? For instance, if someone is banned or whatever, they couldn't login through the website and initiate a ticket through there could they?

[copper owl]

uh,,, they cant do that either way lol

no one can initiate a ticket through the website

the website isnt used for that, it's only to edit the bot's configurations on the servers they have the permissions to do so

[cosmic valve]

Yeah I figured as much just wanted to clarify in case there was something I may have overlooked as a server I own will likely expand very rapidly in the new year so I'm trying to get a new suite of bots setup and the existing community accustomed to everything.

Pity about that though, would be very handy.

Cheers for confirming.

[copper owl]

You're most welcome!

[torn stream]

Hey

is there a waay to give a user a role when they open a ticket?

And remove it when they close?

[prime bough]

From what Neptune said above, most likely not. Ticket Tool doesn't auto-role. But I have no clue. I can hardly figure the bot out myself.

[torn stream]

Oh okay, ty

[copper owl]

what aurora said is correct. It cannot give a user a defined role

[atomic shadow]

Sorry, I have a bug ticket that can't be closed and we can't observe it, how can we close it from another channel? The ticket channel can't be deleted

[jade topaz]

help her@copper owl

[copper owl]

discord visual bug, restart discord. if it's still there, contact discord because it doesnt have anything to do with us

it's a discord bug. I suggest trying to restart discord first (CTRL +R)

[atomic shadow]

thank you!

[atomic barn]

Letting support team know 3 ppl typed something in #📈│reviews that shouldn't belong there (Off Topic)

[thorny siren]

how do i make it so when someone opens a ticket instead of the name of the ticket being ticket-0009 so its for example ticket-'Hetzer'

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[copper owl]

^^

[shy crane]

is there a time limit for the ticket to stay open?, or and infinite

[copper owl]

no limit

[shy crane]

Thanks

[thorny siren]

Thanks :3

Thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #10 - 83)

[copper owl]

no problem

[thorny siren]

the good bot told me to

[jade topaz]

You are online 24 hours / 24 hours hhhhh@copper owl

[copper owl]

@ivory scarab

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[copper owl]

This is how you add the premium bot

[copper owl]

ahahha

[radiant helm]

wait how do i close a ticket if i removed to close ticket button

how do i close with a command

[rotund kite]

$close

[jade topaz]

https://i.imgur.com/VjQhz8L.png

how do i do this

[humble sequoia]

-- moved to ticket --

[jade topaz]

Thanks for sticking to this problem, The Ticket Tools doesn't have(in channel) this permission by default , But as I switch it on, Ticket tool can add members(to that specific channel, its not a permanent fix)

[iron night]

Gave 1 Rep to Neptune (current: #10 - 84)

[jade topaz]

I used user id to add

[jade topaz]

This is the link to output for $debug
https://discordapp.com/channels/509192800865353738/662692902245498910/877444001102458890

[whole salmon]

helo?

is there a single command which can delete all channels of a panel

[blissful imp]

helo!

@copper marsh

[atomic barn]

Admin permissions enabled?

[mystic hound]

@blissful imp you have the premium bot selected without actually having premium

and please refrain from pinging staff.

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[craggy geyser]

There is not

It would cause the bot to hit rate limits so can't be added either

[whole salmon]

ye already got answer sry for asking again

[craggy geyser]

No worries

[blissful imp]

where?

[hot trellis]

Morning all, i feel really silly asking this simple question which is all i need to know, what is the difference between a ticket and a transcript? Everything is setup and working great, however i have not touched on the transcript settings yet. Thanks.

[mystic hound]

A transcript is like a ''copy'' or log of all the messages in a ticket, so you can go back and review your deleted tickets whenever you want

[atomic barn]

I'm not sure... hence the question mark. Managers you guys able to help this guy?

some error in the bottom right they got

[hot trellis]

ok great, many thanks.

[mystic hound]

I already answered him, he has the premium bot selected without having premium

[atomic barn]

oh kk

[mystic hound]

you can see where it says bot error in big letters at the top left

[atomic barn]

yep, just saw :)

[ivory sundial]

I just finished debugging

This is it
https://discordapp.com/channels/509192800865353738/662692902245498910/877502718791548969

[wicked carbon]

I invited ticket tool to my server, but it isn't showing on my dashboard

what should i do???

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[wicked carbon]

thanks

[iron night]

Gave 1 Rep to Ticket Tool (current: #6 - 137)

[thorny siren]

Hey I'm on my phone can someone give me the invite link to this server so I can send it to someone

Nvm

I'm having trouble with letting people send pictures in tickets gow do I permit em

[jade topaz]

what is the API thing i just found out about?

[dull yacht]

hi! how can i move the ticket made? i mean uhhhh

for example i made a ticket right, i want it to be under a specific channel. how can i move it?

[tribal cedar]

$category @dull yacht

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[tribal cedar]

Check the opened user permissions

[shy jetty]

how do u make a ticket

[tribal cedar]

?

You need help from staff you're saying?

Or you need help setting up ticket tool?

[slate ridge]

how do you make something like this. i have premium

like what is the cmd to combine the tickets

[arctic pagoda]

You have to find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard.
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[barren harbor]

Can I make it do that a ticket is only visible to the supporter and the ticket creator??

[craggy geyser]

Yes. Change the permissions for the "everyone opened permissions"

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[barren harbor]

So only I and the other person read and send message in it??

[craggy geyser]

Yep. Make sure there is no one in the support roles either or they will see

Assuming you have admin

All people with admin perms automatically see it.

[barren harbor]

Ok

[hasty egret]

is it possible to make the bot send a users ticket transcript via dm on auto when my mods close users tickets?

[arctic pagoda]

Yes, but it's a premium feature.

[hasty egret]

i have premium 🙂

[arctic pagoda]

Ok...

[hasty egret]

but idk exacly how it would work and how i make it to work

[arctic pagoda]

I think that you can activate it in Dashboard

[hasty egret]

bc i have this but it doesnt say anything about send a transcritp

[bronze cosmos]

Como eu crio uma conta?

[arctic pagoda]

Go to Logging options and then you will activate the transcript auto send

[robust sandal]

victorgg

How do I create an account?

Portuguese (Brazil) (pt) → English (en)

[arctic pagoda]

/pt An account to login in Ticket Tool dashboard or is a thing non Ticket Tool related?

[robust sandal]

Uma conta para fazer login no painel da Ticket Tool ou uma coisa não relacionada à Ferramenta de Ticket?

English (en) → Portuguese (Brazil) (pt)

[bronze cosmos]

Não entendi.

[robust sandal]

victorgg

I don't get it.

Portuguese (Brazil) (pt) → English (en)

[arctic pagoda]

/pt Do you have issues with Ticket Tool bot or dashboard? If not we cannot help you in this server.

[robust sandal]

Você tem problemas com o bot ticket tool ou dashboard? Se não, não podemos ajudá-lo neste servidor.

English (en) → Portuguese (Brazil) (pt)

[bronze cosmos]

dashboard

[arctic pagoda]

/pt Ok, what type of problems you have with dashboard? You don't know how to log in?

[robust sandal]

Ok, que tipo de problemas você tem com o painel? Você não sabe fazer login?

English (en) → Portuguese (Brazil) (pt)

[bronze cosmos]

Os dois, Não consigo configura e não consigo fazer o Login.

[robust sandal]

victorgg

Both, I can't set up and I can't log in.

Portuguese (Brazil) (pt) → English (en)

[robust sandal]

victorgg

Both, I can't set up and I can't log in.

Portuguese (Brazil) (pt) → English (en)

[arctic pagoda]

/pt Did you do the login with your Discord account?

[robust sandal]

Você fez o login com sua conta discord?

English (en) → Portuguese (Brazil) (pt)

[bronze cosmos]

Está dando erro.

[arctic pagoda]

Oh...ok

[robust sandal]

victorgg

It's making a mistake.

Portuguese (Brazil) (pt) → English (en)

[arctic pagoda]

/pt Oh...you are trying to login in docs page probably. I'll send you the dashboard link so you see if it was wrong or right.

[robust sandal]

Ah... você está tentando fazer login na página docs, provavelmente. Vou te enviar o link do painel para ver se estava errado ou certo.

English (en) → Portuguese (Brazil) (pt)

[humble sequoia]

https://tickettool.xyz/manage-servers

[bronze cosmos]

ohh, good

[arctic pagoda]

/pt Do you still have problems with login?

[robust sandal]

Você ainda tem problemas com login?

English (en) → Portuguese (Brazil) (pt)

[bronze cosmos]

Thanks

[bronze cosmos]

Não

[arctic pagoda]

You're welcome

[arctic pagoda]

Glad to hear that!

[robust sandal]

victorgg

No

Portuguese (Brazil) (pt) → English (en)

[robust sandal]

markswrld

Fico feliz em ouvir isso!

English (en) → Portuguese (Brazil) (pt)

[bronze cosmos]

:D

[cursive tapir]

oo

[humble sequoia]

https://tickettool.xyz/manage-servers

[dire pike]

Hello

[arctic pagoda]

Hi

[dire pike]

Can anyone help me?

[arctic pagoda]

Yes, tell what's wrong.

[dire pike]

Nvm

I created a ticket

[arctic pagoda]

Ok.

[hidden tundra]

Uhm

[copper owl]

hey! this usually happens if there's a message within the ticket that contains buttons (usually a message from another bot, like dank memer, ect)

[iron night]

Gave 1 Rep to Fabio3323 (current: #35 - 3)

[copper owl]

make sure you delete any message that contains a button before saving

okay im not sure why it repped you, but there you go LMAO

[hidden tundra]

Oh okay thx

[iron night]

Gave 1 Rep to Neptune (current: #10 - 85)

[jade topaz]

الو؟

حد موجود؟

[robust sandal]

♕ 𝘼 𝘽 𝘿 𝙊 ♕シ

Hello?

Arabic (ar) → English (en)

[robust sandal]

♕ 𝘼 𝘽 𝘿 𝙊 ♕シ

The limit?

Persian (fa) → English (en)

[arctic pagoda]

/ar Do you mean the ticket limit? So when a person opens a ticket they cannot open more than a specified number of them?

[robust sandal]

هل تقصد الحد الأقصى للتذكرة؟ لذلك عندما يفتح الشخص تذكرة لا يمكنه فتح أكثر من عدد محدد منها؟

English (en) → Arabic (ar)

[humble sequoia]

-- moved to ticket --

[rancid elm]

السلام عليكم

[humble sequoia]

-- moved to ticket --

[jade topaz]

وعليكم السلام

[robust sandal]

AL_yacine9_9

Peace be upon you too

Arabic (ar) → English (en)

[jade topaz]

ar

Arabic

@copper owl عندي سؤال

شفايدت الرتب اللي في #735589367027859457

[copper owl]

ايا واحدة؟

[jade topaz]

كلهم

اخذتهم كلهم هه

[copper owl]

منعمل منشن للرتبات حسب كل رتبه,
"Outage Pings"
هي منشنس لعندما في عطل بالبوت

مثلا ^^

[jade topaz]

اك اشيلها يعني

اقولك رح اشيلهم كلهم

اخاف يحسبوني اعرف ولا شئ

[subtle spade]

كيف اخلي الاشعارات مفعلة بكل روم جديد؟ او البوت يسوي بنق للستاف

[atomic barn]

Managers/Support team 3 chats in review channel

[robust sandal]

PWLR

How do I put the notifications on every new Room?- how do I keep the notifications activated? Or the bot makes a neck for the staff

Arabic (ar) → English (en)

[humble sequoia]

-- moved to ticket --

[jade topaz]

what is the API thing i just found out about?

[scenic plinth]

Can you elaborate?

[ashen violet]

How do I temporarily stop people from opening more tickets? I don't want reset the whole thing i just want to stop people from opening new tickets.

[scenic plinth]

Your options would be to:

1 - Delete the panel from the channel
2 - Add a blacklist role temporarily
3 - Remove permissions for the role you do not want to create tickets to see the channel

[ashen violet]

Alright Thanks

[mystic hound]

Or disable the create ticket button/set it to support team only

[delicate vault]

how do i close multiple tickets at one

[tribal cedar]

You cant.

[rose pike]

how can I do the bot mention support role when anyone open a ticket?

[humble sequoia]

Pong! Latency is 288ms. API Latency is 86ms [-]

[flint coyote]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[flint coyote]

@rose pike ^^^

[white fjord]

ping

[humble sequoia]

Pong! Latency is 231ms. API Latency is 83ms [-]

[white fjord]

why are rest of the channels not been shown

[flint coyote]

What do you mean?

[rose pike]

it didn't work why?

[arctic pagoda]

Please do not ping.

[rose pike]

sorry

[arctic pagoda]

No problem.

[arctic pagoda]

Did you use the correct name of the role?

[rose pike]

yes

[arctic pagoda]

And did you save your changes then?

Sometimes people forget that.

[rose pike]

yes
and I allowed the bot to mention roles

[arctic pagoda]

Ok, did you try with role ID?

[rose pike]

no

[arctic pagoda]

Ok, if you try with role ID it works?

[rose pike]

how can I get the role id?

[arctic pagoda]

Do you have Developer Mode enabled in Discord?

[deep meteor]

.

[rose pike]

no

[arctic pagoda]

Ok, you need to activate it.

[deep meteor]

@rose pike يرجال ما عندك سالفة قاعد تستعمل قوقل عشان تترجم

[arctic pagoda]

Go to Discord in-app settings --> Behavior and you'll find the developer mode and you have only to enable that.

[robust sandal]

الرائع

Man you have nothing to say you are using Google to translate

Arabic (ar) → English (en)

[deep meteor]

انقلع

[robust sandal]

الرائع

To take off

Arabic (ar) → English (en)

[rose pike]

ليش؟

[deep meteor]

باينة

[rose pike]

when I close a ticket it stay like this why?

[unique anvil]

that's a bug on discord's end, where the channels are deleted but the client didn't sync. reload your discord and they will disappear

[craggy geyser]

If they don't dissappear, you can contact discord support. But 90% of the times a reload works (ctrl+r)

[rose pike]

ok

[tacit rivet]

Бада

Вьалалал

[robust sandal]

Военкомат

Bada

Russian (ru) → English (en)

[robust sandal]

Военкомат

Valalalal

Russian (ru) → English (en)

[severe path]

[tribal cedar]

[maiden gale]

my server cant see

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[severe path]

@maiden gale ^

[maiden gale]

thank you sir from 🇵🇭

[severe path]

Jap

[jade topaz]

why when I invite the bot in my server when I want to go to the panel I do not see the server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[severe path]

@jade topaz ^

[jade topaz]

???

[severe path]

your server dont show up in the dashboard right?

[jade topaz]

TANKS

[severe path]

Jop. Kannst du hier einstellen

Eigentlich nicht, was kommt denn da?

Jo

Das wird per User eingestellt, so in der Rollenansicht sieht man den nicht

Korrekt

[iron night]

Gave 1 Rep to Schlafendes24 (current: #26 - 7)

[severe path]

[copper owl]

Felix clutching community support rn 🤝

might have to make him a probie 🤔

[icy stone]

I keep an open ticket that I cannot close or delete.

[severe path]

@copper owl

[severe path]

Is there an error message?

[icy stone]

no

[severe path]

[icy stone]

I can't manually delete it or close the ticket. any.

[severe path]

reload your Discord (CTRL + R)

[icy stone]

same

Still the same

[scenic plinth]

If the issue persists, please report the issue to discord with the link below.

https://support.discord.com/hc/en-us/requests/new

[brave stratus]

Did they remove the close command?

And is it only buttons now?

[arctic pagoda]

No, the close command works as usual.

[grim gulch]

Hi I'm confused with the permissions for the bot

[tribal cedar]

How so?

The dashboard main page has the listed perms it needs and tells you if it had them or not

[grim gulch]

No like the server

[tribal cedar]

What are you showing me?

[grim gulch]

Look on the right

[tribal cedar]

That everyone can see tickets?

[grim gulch]

The rest of the server can see the ticket

It's supposed to be prviate

private*

[tribal cedar]

That will be in permission options

Of the panel config

[grim gulch]

This?

[tribal cedar]

Yes click settings

Then permissions section

And edit the everyone role to not see the channel

[grim gulch]

So do I click permission options?

[tribal cedar]

Yup

[grim gulch]

Yikes midnight for me-

[tribal cedar]

Edit the open and closed perms for everyone

To have a red x next to read

[grim gulch]

wait which one?

[tribal cedar]

The open and closed perms for everyone role

[grim gulch]

Srry I'm tired its 12 am rn 🤣

[tribal cedar]

Happens

Make sure they both don't have read perms

Save

[grim gulch]

So the 2 bottom ones?

[tribal cedar]

Then create a new ticket on your server you'll see now everyone can't see it

Yup

The opened and closed perms for everyone

[tribal cedar]

Save

Then go closed perms

Make sure thats also non read

[grim gulch]

So the Read messages one needs to be red?

[tribal cedar]

Yes

[tribal cedar]

This will work on new tickets though.

[grim gulch]

I've just closed a test one

[tribal cedar]

Ok. Open a new one

[grim gulch]

Alr

it keeps going to the top?

[tribal cedar]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[grim gulch]

How do I make it so it stays in the help catagory?

[tribal cedar]

You can make a category for them and set it as it says above

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[tribal cedar]

Read that

In category open just choose the help category

Again. Only new tickets will be affected

[grim gulch]

Where's catagory options?

[tribal cedar]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[tribal cedar]

Please do as it says above

[grim gulch]

Found it

[tribal cedar]

Awesome

[grim gulch]

Srry I'm tired my eyes hurt

[tribal cedar]

Maybe tomorrow may be a better idea to tackle this. :p

[grim gulch]

No it's alr

[tribal cedar]

Kk

[grim gulch]

So do I type the ticket name ect in?

[tribal cedar]

You click the drop down menu and choose the category you wish the tickets to appear in

Which you had said was help

[grim gulch]

It just made a ticket and I didn't click???

[tribal cedar]

You need to create this category yourself

?

[grim gulch]

I've closed it now

So I just type that onto...

[tribal cedar]

Start typing it should auto complete it

[grim gulch]

Is that right?

[tribal cedar]

Yes. Click save

Open a new ticket in your server now. You should be good

[grim gulch]

Yep it's working now

So if another member who wasn't part of staff made a ticket

would that person and the staff be able to see it

[tribal cedar]

Yes

[grim gulch]

Kk

[tribal cedar]

Any other questions?

[grim gulch]

Nope think that's all for now

[tribal cedar]

Awesome gl hf

[grim gulch]

❤️

[true cairn]

Hi

Possible to delete this message ?
https://i.imgur.com/0A6Mazt.png

[grim gulch]

Just click dismiss message

Click it everytime it appears

[tribal cedar]

Like Mia said just dismiss it everytime. Closing client will also get rid of them but there is no way to disable that feature as of now

[true cairn]

I would like to avoid that all the members of my discord are obliged to delete this message manually each time they open a ticket...
Any solution ?

[tribal cedar]

None

Like I said its not an option you can turn off atm

They just need to click dismiss they don't need to delete it. It also gives them the location of the channel that's been created for them which can be super helpful

[true cairn]

This is the worst feature of the bot, really useless.
When a person opens a ticket it is @ in directly.
The worst thing is that you can't delete this message automatically or even disable it. It floods uselessly

[willow viper]

Hey, is there any way for me to check how many tickets a moderator has closed within a certain time span?

[tribal cedar]

There are no statistics like that without using maybe the native discord search feature if you log to a channel

[tribal cedar]

Some find the feature useful. I'm not certain when or if they intend on changing this

[merry basin]

I go onto manage servers and mine isnt on there how tf do i get it on there anyone can help

[willow viper]

Weird that its not a thing, doing it via the search bar is very annoying

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[tribal cedar]

I know I've suggested stats like that in the past. Idk if they intend to implement it

[rocky flare]

So it's not a thing yet?

[tribal cedar]

@merry basin that should work if not lmk

[tribal cedar]

No

[rocky flare]

😦 rip

Would it be possbile to pass the feedback along/

[tribal cedar]

Like I said I've suggested it in the past

When I talk to battle again ill mention it

[willow viper]

thanks!

[tribal cedar]

Anytime

[rocky flare]

Awesome, that would really be helpful for us.

[tribal cedar]

I agree

[torn talon]

how do i get the ticket chat to appear under the actual open a ticket chat?

if that makes sense

[steep kettle]

How do I search a users old tickets?

[rough moth]

do u have transcripts saved?

[rough moth]

like a category?

[humble sequoia]

Warning: This channel isn't a ticket

[rough moth]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[random sky]

Hey how do i make multiple channels for tickets Like for example i want to have 2 ticcket things open is that possible?

[rough moth]

categories u mean?

could u further explain?

[random sky]

Can u have x2 tickets channel in 1 server?

[rough moth]

can u open 2 tickets?

[random sky]

So for example i want to have x2 ticket channel in one server is that possible?

[rough moth]

wdym by x2 ticket channel

[random sky]

So you know how u make the ticket channel? can i make 2 of them or only 1

[rough moth]

for example, a ticket channel like #🎫│make-a-ticket, when u click a button, it creates a channel?

[random sky]

yes

[rough moth]

it depends on how the settings are set

u can have a user open multiple tickets for the same panel

[random sky]

okay

[rotund kite]

If you are trying to limit users from creating a set amount of tickets, there's two ways, first one, is limiting how much they can create in a specific panel. Second one, is a global limit, which is how many tickets a user can have open for all times.

1:

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[rotund kite]

2:

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

Note:

This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[rotund kite]

@random sky ^^

[random sky]

what i want to do is make x2 ticket channels so then for example another ticket channel for an difrent catogery

[rotund kite]

Okey, you'll need to create 2 seperate panels then.

And make sure you set it into a different category for each

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[rotund kite]

Which you can do here and will need to do for both of the panels.

[random sky]

okay and they can add members to the ticket as well right?

if i give them permison?

[rotund kite]

Do you mean for a support team? Or for just adding members?

[random sky]

bit of both?

[rotund kite]

if you mean by having support team member adding members, then you have to setup the support team members like below:

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rotund kite]

and they can use the $add command

[random sky]

okay thx (:

[rotund kite]

$add <member/role> <ticket channel>

[random sky]

okay thx @rotund kite

[iron night]

Gave 1 Rep to ツ Hydro™ (current: #21 - 16)

[rotund kite]

np

[ripe cave]

How do I get into the bot prime?

[craggy geyser]

Do you have premium? The premium bot won't work without it, but if you do have premium you can follow these steps

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

Hi. How can i setup that the bot is pinging a ROLE when someone create a ticket? Like @ CEO

ah, #799695838917820416

[severe path]

[woven raptor]

Any way to create create the panel embeds using the old reactions rather than the new buttons?

https://i.imgur.com/0GyusmD.png

Not sure I like that

Unless we can somehow edit the button text

[tribal cedar]

You can edit the button text

You mean the dismiss message stating the ticket was created?

[woven raptor]

Where? I'm not seeing the option

[tribal cedar]

Panel configs -> settings -> button options

[woven raptor]

If I disable the buttons, will it go back to the old reactions?

[tribal cedar]

You can use the old method too with the $oldpanel cmd

[woven raptor]

I feel we have so many categories it just looks like too much with buttons

Thanks!

[tribal cedar]

Nps

Hmm maybe oldpanel doesn't work anymore. Try it out though

It did work just didn't reset the emojis reaction #

Atm its not possible to remove that message

Anytime

[hallow spindle]

Why cant i remove the bot from my server.
I didnt invite it to the server, and its not working, tryed to kick/ban it. To get a new one there, but dont seem to work?
And iedas?

[craggy geyser]

If you have permission to kick members then you can kick the bot. Nothing can keep it there. But if you explain what isn't working with it, we can help fix it

[craggy geyser]

The reactions haven't been removed for a while. Also reactions as a whole will stop being supported soon so there will be a time everyone will need to use buttons

[tribal cedar]

Ah. Good to know. Figured there would be an option.

As long as you guys consider making that dismiss message toggleable. Besides stats its gotta be the #1 requested feature rn

[craggy geyser]

As far as I know it can't be due to discord limitations. I remeber Josiah saying something about all buttons need to give an output in the channel when pressed. All other buttons do something in the channel they are in but this one doesn't so needed to have a message. So he did the best he could by making it one of the private messages that is dismissable (and auto removes when discord restarts)

[tribal cedar]

Ah gotcha. I'm sure you guys have seen people complaining about it ofc but I didn't know he has to have an output.

Makes sense ty for the explaination

[craggy geyser]

No worries. We are aware how heavily it is compaliend about. In fact I might see if we can get a tag explaining that we can't remoce the message

[hallow spindle]

Seems to fixed it, thanks 🙂

[iron night]

Gave 1 Rep to Swift (current: #2 - 155)

[craggy geyser]

That's good

[tribal cedar]

That would help a lot

[jade topaz]

bot is down

yeh whats up

bot is down

[coarse wedge]

The bot seems to be down. Wait patiently please.

[jade topaz]

yeye

just wanted the tech team to be aware

@coarse wedge

[coarse wedge]

yea all good

hopefully they are

[cedar locust]

put on ticket pls

[jade topaz]

doesn't le tme open

[tribal cedar]

Me either. Waiting to see if a staff member will see this before taking any other steps

[frail copper]

bot offline ?

[neat flume]

^ye

[jade topaz]

i mean

they didn't make any annouincement

[scarlet siren]

The bot is down in all servers I'm in

And the website is down as well

[flint coyote]

Scroll up guys.

[viral solar]

Yeah same I just came here to find out why

[jade topaz]

do the mods know?

[flint coyote]

If they don't, they will soon. lol

[tribal cedar]

I just let one know

[loud saddle]

Is the bot down?

[jade topaz]

yeah

let the mods know

no announcement was made yet

[frail copper]

[loud saddle]

Ticket tool is unresponsive

[frail copper]

bruhh

[jade topaz]

any mods???

help?

[loud saddle]

Mods?

[jade topaz]

uh

[craggy geyser]

The devs know. It is restarting

[jade topaz]

idk how to put a ticket tool- :<

ok

ty boi.

[ashen dragon]

Why i cant use the website

[jade topaz]

a

help plz ;w;

[craggy geyser]

Bot is down but coming back up

[jade topaz]

idk how to put a ticket tool in my server

[frail copper]

time ?

[ashen dragon]

Do you have information when you are going to turn on or fix the website?

[craggy geyser]

Soon. Its being started up currently

[loud saddle]

Okay good

[craggy geyser]

I assume the website is linked to the bot being down

[jade topaz]

AAA

lets relax with some memes

I NEED HELP

[blazing zodiac]

Is the ticket tool broken right now?

[craggy geyser]

The bot is down. Be patient

[craggy geyser]

Yes

[jade topaz]

I DONT EVEN KNOW HOW TO PUT A TICKET TOOL IN MY SERVER