🆘│community-support

[thick axle]

yeah

it doesnt work

[tribal cedar]

Its not suppose to in anything other then a ticket

[thick axle]

i know

but for some reason we can just use the bot and rename channels that arent tickets

[thick axle]

yeah but

for some reason the bot is able to change channels like generals name

[tribal cedar]

Open a ticket

#🎫│make-a-ticket

[burnt hornet]

something that works ticket in my server

[tribal cedar]

?

[sturdy warren]

hey i was wondering. the ticket reaction part sometimes doesnt show to members, is there a reason why?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[remote mesa]

how can i do this

[tribal cedar]

What are you talking about

Oh ic

[remote mesa]

im talking about the 3 buttons

[tribal cedar]

Just change the icons in button options

[remote mesa]

here?

[tribal cedar]

Yes sir

[remote mesa]

where exactly ?

[tribal cedar]

Thats depends on which you want to change

[remote mesa]

i want when somebody presses the button it opens a ticket for the emoji they chose

[tribal cedar]

Oh well is that showing the panel message or the ticket message

Because of how its blanked out idk if your asking about transcript close buttons or multipanels

[remote mesa]

like here #🎫│make-a-ticket

[tribal cedar]

Yea thats multipanels

Its a premium options

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[craggy kite]

is there a way to disable the help command from certain roles

cause i don't want people to be able to run those commands in the channels

[trail sphinx]

ما اقدر افتح تيكيت في السيرفر الخاص بي

[robust sandal]

Yassen

I can't open my jacket in my server.

Arabic (ar) → English (en)

[radiant helm]

can i make it so if someone makes a ticket they cant close it? and only mods can?

[arctic pagoda]

/ar If you can't open tickets in your server you may have to update your Discord app.

[robust sandal]

إذا لم تتمكن من فتح التذاكر في الخادم الخاص بك، فقد تضطر إلى تحديث تطبيقك.

English (en) → Arabic (ar)

[eager cargo]

Set the create ticket button to support team only in button options in your panel settings.

make sure your mods have a support team role

[radiant helm]

does it have to say support team

or can it just say staff

[eager cargo]

yes, it may say staff

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[eager cargo]

the feature is just called support team roles

[radiant helm]

okay

[arctic pagoda]

I don't think so, I'm sorry.

[humble sequoia]

-- moved to ticket --

[radiant helm]

also is there a way to make it so the ticket creator cant close their own ticket?

and a mod has to do it

[eager cargo]

make the close ticket button & command support team only

[radiant helm]

wait just found it

[eager cargo]

the button settings are found in button options in panel settings and the command is found in command configs

[radiant helm]

oh one more thing

when the ticket is created will it ping the staff?

[eager cargo]

only if you want it to

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[radiant helm]

okay

[craggy kite]

does the bot need admin perms?

[arctic pagoda]

No, in the page that opens when you go to the dashboard and select the server you want to manage you will see perms that Ticket Tool requires marked with a *.

[craggy kite]

is there a way to change the color of the embed for the panel that the bot sends

[scenic plinth]

Yes but its a premium feature. You would go to Panel Configs ---> Panel Message ---> Hex Color

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: nitro scam
Moderator: @mystic hound

[neat escarp]

@eager cargo sir i need help please

[prime bridge]

_Vexximy ⁵⁰⁵ has been silenced for 10m
Reason: Posting Discord Server Invites

_Vexximy ⁵⁰⁵#6225 | 856125451368661022

[jaunty raven]

hey guys, just need some help

for some reason whenever i open a ticket on an alt and then try and close it, i get this message. https://i.imgur.com/mV9HNRt.png

i'd appreciate any advice

[arctic pagoda]

Can I ask if on the main account you're a member of a Support Team?

[jaunty raven]

I am

on the alt, I am not

I can close it on my main account

[arctic pagoda]

Ok, so probably the close command settings were set as "Support Team only", so you don't have permissions to close tickets on your alt account but on your main yes.

[jaunty raven]

okay I'll take a look at it and see if that's the problem, it most likely is though. thank you

[arctic pagoda]

You're welcome!

[jaunty raven]

under which would I go? https://i.imgur.com/5XlM37c.png

additional roles closed?

[arctic pagoda]

Dashboard -> Command Configs

[jaunty raven]

alright, gonna check if its fixed now

[arctic pagoda]

If it's not fixed already, go to Dashboard -> Panel Configs -> Button Options and then it should be fixed

[nimble bough]

My in-game nickname in 3D chat is meridian BettyShy . IPv4: 192.168.3.2 I can't enter the game. You can help? My current mail address is: [e-mail]
Help me please.

[rotund kite]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[jaunty raven]

this one worked perfectly. thank you. now how can i make it so that they can't delete the transcript if you don't mind helping me again?

[iron night]

Gave 1 Rep to markswrld (current: #35 - 3)

[jaunty raven]

oh never mind, i think i found it

[arctic pagoda]

Ok

[prime bridge]

sarah_emara has been silenced for 10m
Reason: Posting Discord Server Invites

sarah_emara#2694 | 861325699150905354

[jade topaz]

Good afternoon.I can't log in .Help please

[coarse wedge]

What error do you get when logging in?

[jade topaz]

Sorry to disturb But I solved the problem with the entrance. Thank you for responding.

[primal parrot]

$vote redeem

[humble sequoia]

You need atleast 6 votes to redeem

[primal parrot]

$vote

[humble sequoia]

Votes

Current Votes: 4
Lifetime Votes: 884
Linked Votes: 155

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 208663804970532866
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 2 days, 0h, 0m
To redeem your current votes use $vote redeem

[devout veldt]

Hey, Is there any way to copy my settings or stuff like that when I switch to premium bot? I mean my server is under construction and I will like to use the premium codes after the things are setup. So is there a system so that I can copy the settings from there?

[rough moth]

The settings will stay the same when switching bots

You’ll have more options though when using the premium bot

[devout veldt]

Ohk

Thanks

[rough moth]

Np

[craggy geyser]

Please don't use the vote commands in this sever. Use them in your own sever (or if you have to do it here for some reason, do it in a demo ticket). That way it keeps the support channels free for support

[dense tide]

hello

The bot have all administrator permissions, but it is not respond

@craggy geyser

[pale pilot]

Dont ping support team members

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[solar briar]

hey how do i make a channel a ticket

like make a different channel a ticket instead of making a ticket through the panels

[rough moth]

Uhh wdym

Setup something like #🎫│make-a-ticket ?

[surreal hedge]

Yeah how do you do something like that?

[surreal hedge]

Like tickets in one message

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[willow isle]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[willow isle]

$vot

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[surreal hedge]

so &panel [messageID1] etc

[willow isle]

$vote

[humble sequoia]

Votes

Current Votes: 1
Lifetime Votes: 1
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 12h, 0m
To redeem your current votes use $vote redeem

[willow isle]

$vote redeem

[humble sequoia]

You need atleast 6 votes to redeem

[urban sail]

is it possible to have the bot send a message in a chat saying somehthing like "{user} opened a ticket" or something like that. aside from what it automatically says to you privately

[craggy geyser]

Only within the ticket itself

[urban sail]

Ok thank you, also can I get the premium sub role? do i need to send you a picture or something?

[craggy geyser]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[craggy geyser]

Just this

[urban sail]

sent

[craggy geyser]

I was about to give you the role but I can't type in billing tickets. Someone else beat me to it

[ornate path]

hi

im unable to login, its saying incorrect password

[jade topaz]

$vote redeem

[humble sequoia]

You need atleast 6 votes to redeem

[jade topaz]

That’s a problem from you as you didn’t enter your correct discord password

[jade topaz]

What do u add to the ticket embed settings to make it ping the support role?

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

Thanks

[eager cargo]

yup

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/874408144871243796

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
173/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
faygo#6666
User ID:
527166312095678475
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","subV1","time"]
Current shard:
1
API Latency:
80

[surreal hedge]

e

$panel [id1] [id2] {id3}

message ID?

[eager cargo]

Panel ID

[surreal hedge]

what ID?

[eager cargo]

The numbers next to your panels name

[surreal hedge]

I don't see it...

[eager cargo]

It's in your panel configs

[surreal hedge]

ohhh

Thank you!

[eager cargo]

Yup

[tender sphinx]

Hola soy español

Me gustaria recibir ayuda, no me aparece ningun server

[tribal cedar]

/es is the bot in your server? If so relog. Click your discord avatar at top right then logout. Log back in and it should show up

[robust sandal]

es el bot en su servidor? Si es así, vuelva a iniciar sesión. Haga clic en su avatar de discordia en la parte superior derecha y luego cierre la sesión. Vuelva a iniciar sesión y debería aparecer

English (en) → Spanish (es)

[robust hinge]

.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[jade topaz]

How to make it so members can’t use commands like $help and all

[rough moth]

U can’t disable $help

[humble sequoia]

-- moved to ticket --

[rough moth]

😞

[vapid summit]

does anyone know what these are called, or how to make these, because im thinking of starting to make a discord bot for my server but idk what these are or how to make them

[rough moth]

This server is for ticket tool support not coding support

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[jovial sable]

Does anyone know how u can make like a channel and when u press the button it makes a ticket in the server

[humble sequoia]

-- moved to ticket --

[hot edge]

I have the same question as Pog

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[last stag]

Hi i have a premium bot i dont have premium bot what can i do?

[craggy geyser]

All premium features work on the free bot. You can invite the premium bot (link and instructions on will be below) but it isn't recommended unless you are planning on keeping premium as you then have to switch back again

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[plush lantern]

can you put a gif at the bottom of ticket panel?

[royal dragon]

is there a setting that makes it so only support roles have permission ?
(not even the user)

[shut bolt]

Yeap

You can change that setting going to the Panel Configs, perms section

[royal dragon]

so disable read channel for user?

[shut bolt]

Yeap, the read messages should do it

Although the idea is that users have access to it but that's on to you to choose how to set it up

[royal dragon]

ok thank you

[shut bolt]

Sure

[shut bolt]

Well, it depends

If you have the premium bot, yes you can

Otherwise not

Go to the Panel Configs, then select the Edit Panel Message

Finally fill up this field with the URL of the GIF you want the bot to show in the panel

That should do it

[craggy geyser]

Make sure it is the url for the gif itself, and not for a page the gif is on

If in doubt, send the gif on discord somewhere it won't be deleted and copy the direct url from it

[shut bolt]

True, important thing

[cloud heath]

hi, for some reason when i try to add a user to a ticket it doesn't work

any idea how to fix it?

[open blade]

We're getting tickets created properly but for some reason the reactions aren't being removed from the ticket post. We're nowhere near the rate limits listed on https://docs.tickettool.xyz/en/general/troubleshooting even for free tier, and the bot is running when these reactions are added

[mystic hound]

We no longer support reactions @open blade, please resend your panels to switch to buttons

Moving forward, reactions will stop working altogether

[open blade]

ahh thanks

[shut bolt]

How are you trying to add it?

[vast sentinel]

team i need help with why the panel is not pushing to my server

i have given maximum roles and access to the ticket tool and the ticket tool role and it still will not push.

[shut bolt]

Does the web show any error when clicking the "send panel" button?

[vast sentinel]

yes says to use $debug

and i run the command but returns nothing

[shut bolt]

It means the bot doesn't have send message perms

Probably

[vast sentinel]

it does

[tribal cedar]

Are you using the premium bot when you don't have premium?

[shut bolt]

Good point

[tribal cedar]

Ty

[vast sentinel]

nope i have premium subsription and premium bot

[tribal cedar]

View and send perms? Did you change your trigger by chance?

[vast sentinel]

idk

[tribal cedar]

Ping the bot and type debug after it

@humble sequoia debug

Oops

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/874665792891940927

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
190/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
Enigma#0007
User ID:
297419611350106133
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","subV1","time"]
Current shard:
1
API Latency:
86

[shut bolt]

Should look something like this

[vast sentinel]

ok

still will not respond to pings

[shut bolt]

Solved

[vast sentinel]

you the man!

[brittle root]

Hello. It's beacuse I've seen servers that have multiple support categories where you can react on different reactions to create a ticket, fx one for developing, one for generel support etc. How do I do that
https://gyazo.com/e737a00a3853571d1f5ce9760fccb9b5

[shut bolt]

Hi! For doing that you can use the $Panel command, you require the premium work in order to work

https://docs.tickettool.xyz/en/general/commands

Check in the last part, it talks about this command

[smoky sparrow]

hey hey, does anyone of you recently experienced a massive ticket spam?

[shut bolt]

No, have you?

[smoky sparrow]

yes

all with the same ticket number

super weird

[shut bolt]

Could you send screenshot please?

[smoky sparrow]

i can't because i deleted them all. because my discord is experiencing massive lags because of that

[shut bolt]

Bro that's weird .-.

Make sure in the panel config you have the ticket limit seted

[smoky sparrow]

the debug response came through but the console gets an unknown error

[shut bolt]

Wow

[smoky sparrow]

thats actually only a solution for now

[shut bolt]

Yeap, but that's quite strange

Did the same user spammed all those tickets?

[smoky sparrow]

he might have klicked a few times because the bot didn't respond. yes

[shut bolt]

Oh, maybe the bot lagged and caused that

[smoky sparrow]

it is still lagging

and i dont get why

[humble sequoia]

Pong! Latency is 592ms. API Latency is 88ms [-]

[shut bolt]

No idea

[neat tree]

i want to ticket numbers start from "X" number like 1000 or anything, how can i do it?

[gray trout]

is the login by discord not working?

[craggy geyser]

Change the count number in general options on the panel settings

[craggy geyser]

Do $ping in your sever. Lag is what makes multiple the same but isn't normally more than 3 (and should be rare with buttons)

[craggy geyser]

What error are you getting?

[neat tree]

thx

[iron night]

Gave 1 Rep to Swift (current: #4 - 140)

[gray trout]

it says oops something went wrong

then it says you are not autherized to log in

[craggy geyser]

You are likely logging into the docs. That is for support team only. You need to log in here

[humble sequoia]

https://tickettool.xyz/manage-servers

[gray trout]

oh

thanks

lol

[craggy geyser]

No worries. It's a common mistake

[smoky sparrow]

They had no buttons

And thanks

[craggy geyser]

Could be why. If it is reactions they will be slower and more laggy

[royal dragon]

sry for asking every time.. i’m bad at finding
is there a setting so a user can only have 1 ticket at a time?

[smoky sparrow]

Yes it is

[shut bolt]

Was it that?

Oh

Forget it

[shut bolt]

No worries, go to the panel configs, open the settings of the panel you want to limit and set up the amount in the counter labeled Ticket limit

[royal dragon]

thx

[shut bolt]

[royal dragon]

thanks @shut bolt

[iron night]

Gave 1 Rep to Pablo. (current: #40 - 2)

[brittle root]

How do I do so this message dont show up when i create a ticket https://gyazo.com/b8a1df51322d17edf19668462432563e

[shut bolt]

It will always show that message, you can erase clicking the little blue text at the bottom right corner, that deletes the message.
Anyway that message is only visible to you, so no much worries

[craggy geyser]

Message also vanishes when your discord restarts

[shut bolt]

Nice

[jade topaz]

is the bot turned off?

Because I can't make a new panel / ticket and nothing else with the bot.

[humble sequoia]

Pong! Latency is 248ms. API Latency is 85ms [-]

[manic escarp]

@jade topaz fr

[jade topaz]

?

[manic escarp]

it’s not working

[shut bolt]

Which one, the free or the premium one?

Both of them are currently online actually

[worldly tinsel]

Hello it's possible to change the Avatar of the bot on our server ?

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[worldly tinsel]

The nickname i know

I'am talking about the avatar picture

About the description of the bot..

[jade topaz]

hey is there a way to make it so there isnt a time limit on the tickets? im using the ticket tool for applications bc the actual application bot is weird

[flint coyote]

It is not possible.

[jade topaz]

free

[shut bolt]

Not possible, it's the same user for all servers

[shut bolt]

I just try to use it and for me it's working properly, could you please give me more info about what isn't working?

[mystic hound]

There's no time limit on tickets, and you can't place one anyway

[jade topaz]

honestly it all doesn't work. You can't give the bot any role, I can't do anything in the panel, the bot's commands don't work.

[shut bolt]

Have you tried giving the bot Admin and doing @Ticket Tool#4843 debug?

[jade topaz]

will try

not working

[shut bolt]

Try mentioning the bot directly

@pseudo glen debug

Like that

[jade topaz]

okay

same

[uncut rock]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[uncut rock]

Why is the bot not working in my server anymore???

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[uncut rock]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[uncut rock]

$help offline

[humble sequoia]

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

[uncut rock]

None of these worked

[mint junco]

Hi can someone tell me how I can add a specific role to view tickets without having them have administrator

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[solid stream]

Do you have the premium or free bot in your sever?

It's possible your premium expired and you had the premium bot.

[uncut rock]

Free

[solid stream]

Have you checked your dashboard yet?

[uncut rock]

How do you have access to that? Wtf???

And yeah I was on there creating a panel

[scenic field]

..

How do I make roll see rooms

[tribal cedar]

Panel configs -> settings -> general

[scenic field]

Where the settings

[tribal cedar]

The blue button

[scenic field]

Ok

[tribal cedar]

Then general options

[pale pilot]

@pale grove you can ask for help here

[pale grove]

I have tried everything to create a ticket panel in my discord but I keep getting this error ... what could it be?

@pale pilotI have tried in several channels but in all I get this error ... the bot has all the permissions even administrator

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[pale pilot]

Check this

[pale grove]

@pale pilotthis is incredible...I feel silly for not seeing this sooner...I am infinitely grateful....i love you ❤️

[pale pilot]

No worries 🙂

[vocal agate]

please check tickets

[pale pilot]

don't ping

[vocal agate]

oh sorry

[pale pilot]

And you just created a ticket 2 minutes ago. Be patient. We have our own personal lifes too

[vocal agate]

oh i was just asking cos u was active sorry

[pale pilot]

Well, nobody devotes their entire life to this. Even when we are online, we sometimes do other things

[vocal agate]

right

is it premium for the people to also recive a transcript

[pale pilot]

via dm? Yes

[vocal agate]

ok

[vestal sigil]

Is there a way to allow a role to always see claimed tickets without providing them the administrator permission?

[jade topaz]

Real quick is the bot down or just our server being mad?

[humble sequoia]

Pong! Latency is 270ms. API Latency is 79ms [-]

[eager cargo]

There was a ping spike a bit ago, should be all good now, what's up?

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

Creating tickets just ain’t working it’s decided to not create a ticket when click the react

[eager cargo]

Whats your server ID?

[jade topaz]

I have zero idea how to check that on my phone it’s currently 00:32am and just needed to create a ticket ahah

[eager cargo]

Run $id in your server and copy and paste those numbers into here

[jade topaz]

Even that command ain’t working in the server

I wonder if the owner has cocked up a permission somewhere

[eager cargo]

It's likely

[eager cargo]

Good thing theres another way

Head to your user settings

Click appearance

Then enable Developer Mode

That's how it is on mobile I believe

[jade topaz]

Aye had that already

[eager cargo]

Great

Click the server name

[jade topaz]

Ima guess it’s this

[eager cargo]

Then scroll down

[jade topaz]

750656326765379584

[eager cargo]

and press copy ID

The Tav-

Is that the name?

[jade topaz]

Yup

[eager cargo]

Alrighty

One moment

Ah, not a permission issue, it's just that you guys have the premium bot enabled without having premium

[jade topaz]

Oh

I’ll have to let our owner know - cheers

[eager cargo]

Should be all good now, make sure you have the regular bot in your server for it to work

[eager cargo]

Yup

[jade topaz]

I’ll speak to the owner on that one

[eager cargo]

Sounds good

Looks like your premium ran out, that's all

Can be purchased at the first link below

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[jade topaz]

Yeah I don’t deal with that end of stuff, I leave it too our owner 😂

[eager cargo]

Haha sounds good

[jade topaz]

Anyway I’m off to bed, cheers for the quick help!

[eager cargo]

Have a good one

Yup

[jade topaz]

Thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 162)

[half kernel]

Quick question, is there a way to give ticket tool 2 seperate prefixes?

[eager cargo]

No, apologies

[half kernel]

Hmm, would recommend that for a future update, but thanks

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 163)

[eager cargo]

Yup

[spark hound]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[spark hound]

@stoic mango here

[tawny hare]

@hybrid dagger @scenic plinth Necesito ayuda

[scenic plinth]

Por favor, no haga ping al personal, explique su problema / pregunta o no podremos ayudarlo.

[tawny hare]

Lo siento

Hola! Tengo un servidor y me gustaria poder agregar tickets, me dirian como hacerlo?

[scenic plinth]

Su mejor opción es visitar los documentos sobre cómo configurar el bot, que tendrá un enlace a continuación sobre cómo hacerlo.

[thick socket]

When you add a user using $add, what permissions does that user inherit? Is it the user opened permission or the additional role permission?

[tawny hare]

Gracias

[scenic plinth]

Adding would inherit user open permissions. Assuming you're not adding a role.

[thick socket]

If I add a role, then what permissions would it inherit?

[scenic plinth]

Assuming you're adding a role, unless defined in the "additional roles" setting, you'd be giving the basic permissions, such as the "user open permissions", take for example when you close it, it also removes people with the role you added, because of your user closed permissions.

[thick socket]

Okie, understood, thank you!

[iron night]

Gave 1 Rep to 𝑉𝑢𝑥𝑖𝑎♡ (current: #7 - 131)

[red knoll]

Open these two settings will send the transcript atuo dm to the people?

[uncut prairie]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[ashen thunder]

y is my server not poping up in my mange servers on ticket tool @eager cargo

[dreamy sphinx]

Hi how can I resete the number count of my tickets so that it will start with 0001 again?

[craggy geyser]

The first one does but the diamond means you need premium. The second means it saves automatically in your sever (still premium)

[red knoll]

Thxs!!

[craggy geyser]

Don't ping support team. It's against the #546557408902905896. Follow this

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[ashen thunder]

sorry

[craggy geyser]

In the panel settings, go to general options and change the "count" back down. I can't remeber if count is the next or current ticket to if you need 1 or 0, but I think it has a ? button you can click on for explanation

[ashen thunder]

yea someone helped me on support team sorry about that tho

[craggy geyser]

No worries. At least it works

[dreamy sphinx]

Thank you mate 😄

[iron night]

Gave 1 Rep to Swift (current: #4 - 141)

[indigo jungle]

ي

في عرب

[frank lance]

Is there a way to make it so only 10 tickets can be open at a certain time for a panel.

Then if there’s already 10 you have to wait till one of the others has closed.

@forest goblet

[hybrid fern]

Where is the "Category options" in the web?

[humble sequoia]

-- moved to ticket --

[craggy geyser]

Panel settings > settings (on the panel you want) > second subheading down

[hybrid fern]

Oh thank you

[iron night]

Gave 1 Rep to Swift (current: #4 - 142)

[craggy geyser]

No worries

[carmine prawn]

Is it possible retrieve closed tickets

[craggy geyser]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[craggy geyser]

Set this up so future transcripts save outside the ticket

Then you can use that. But once a ticket is deleted it is gone forever just like any other deleted channel

[carmine prawn]

@craggy geyser Thanks for ur help

[iron night]

Gave 1 Rep to Swift (current: #3 - 143)

[jade topaz]

Is it possible for the bot to close ticket's after a Set amount of time?

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[scenic plinth]

^

[jade topaz]

ah okay thank you @scenic plinth

[iron night]

Gave 1 Rep to 𝑉𝑢𝑥𝑖𝑎♡ (current: #7 - 132)

[jade topaz]

Why am I getting this message, someone please help.

I tried looking through wiki but could not find anything :(

[craggy geyser]

There is likely either a role blacklisted, or the button is set to support team only

[jade topaz]

How to check for blacklisted roles ?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[craggy geyser]

Here

[jade topaz]

I dont have any

[craggy geyser]

If you check the button options does it have any disabled roles or the support team only option selected?

[jade topaz]

Where to see button options

[craggy geyser]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[jade topaz]

both allowed and disabled have no roles

[craggy geyser]

And the top option there? The "Support team only" that you can see in the picture?

If that is green like the picture, that will be why

[jade topaz]

Ohh the first one

[craggy geyser]

Yeah. That means that only people with a support role (from general options) can use the button

[jade topaz]

I disabled it

And it works, thanks a lot

[craggy geyser]

It should work now then

Perfect!

[jade topaz]

Thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #2 - 144)

[real merlin]

trying to setup and my test account keeps getting this message not sure where I have gone wrong

[pale pilot]

You might need to update your discord client (and switch to dark mode ||joke :D||)

[real merlin]

aparently he can create tickets on another discord just not my test one. (and yeah he's weird ignore the light mode.. I've been trying to tell him he's wrong for ages)

[pale pilot]

But others can create tickets?

[real merlin]

I am able to fine but I'm owner he is the only other person on the DC at the moment

[pale pilot]

Can you create a ticket and send me an invite link there?

#🎫│make-a-ticket

[real merlin]

done thanks @pale pilot

[iron night]

Gave 1 Rep to Simple (current: #8 - 129)

[humble sequoia]

-- moved to ticket --

[jade topaz]

how to stop a certain role making tickets

for example muted people

cuz sometimes they spam tickets

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[craggy geyser]

@jade topaz see above

[jade topaz]

thanks @craggy geyser !

[craggy geyser]

Editing it doesn't get the bot registering the rep. But thanks anyway 😂

[jade topaz]

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #2 - 145)

[jade topaz]

there

[craggy geyser]

You're very welcome

[jade topaz]

What all does the "ticket automation" do? Wanted to understand before I buy premium.

We get a lot of people joining, starting tickets and then just leaving which gets fairly annoying. With premium, are we able to set the ticket duration for a certain amount of time before it closes itself out?

[craggy geyser]

You used to be able to do it with time, but due to rate limits that was removed. What you can do however is automatically ose a ticket if the user leaves the sever (which happens here). Automation also includes automatically saving transcripts upon close/deletion of the ticket (your choice which) as well as automatically sending a dm of the transcript to the user

[gray mulch]

help me please

[craggy geyser]

@gray mulch, read from the message I have replied to. It was me helping someone with the same issue.

[gray mulch]

I do not find

[wary umbra]

Why do my servers emojis don't get replaced in the message? https://gyazo.com/2cc105a66bfa3b08b2c2de5fb981182a

[remote peak]

Try use the id

If you use the backslash before the emoji you'll get the id for it

[wary umbra]

thanks!

[forest dirge]

Brauche Hilfe am besten privat

[robust sandal]

Nico.

Need help best privately

German (de) → English (en)

[scenic plinth]

/de Make a german support ticket please, one of the support members will be able to assist you there.

[robust sandal]

Erstellen Sie bitte ein deutsches Support-Ticket, eines der Support-Mitglieder kann Ihnen dort behilflich sein.

English (en) → German (de)

[trail sphinx]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[trail sphinx]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[trail sphinx]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[surreal hedge]

How do I add text when adding onto one panel? like I know how to do $panel [id1] [id2] {id3} and all but how do I add the info

[dense thicket]

necesito ayuda

me aparece esto q tengo q hacer

q hago

[proven void]

anyone else seeing a general slowness in TT's response times?

[sterile basin]

Hey random question, when having ticket tool premium, do we need to keep the standard bot in our server? We've kept it in for months without actually knowing, some bots require it but we weren't sure about ticket tool

[vocal agate]

if i buy prenium on my friends server i have access to if they go on the dashbored would they see my card details?

[craggy geyser]

As long as you have the settings to use premium then you don't need to keep the standard one

It won't work at all anyway. It is one or the other

(though I say this having both in my sever...)

[sterile basin]

Lovely stuff 😄

We've had it for months now but never thought about getting rid of the standard

[craggy geyser]

I think one of our managers was noticing something about the website being slow if you mean this. If it is the bot, it is also possible

[craggy geyser]

I've has premium for almost a year and still got the free bot. It happens

[vocal agate]

how do i enable via transcripts?

[proven void]

yeah, seeing random 'Transaction' errors when trying to close tickets. I'll keep an eye on it.

[craggy geyser]

What do you want to enable with transcripts?

[craggy geyser]

Just noticed discord played up and replied to the wrong message. The above is to you

[proven void]

No worries

[near siren]

Hey is there a feature for automatically making a new category for tickets once one category is full?

[sleek fulcrum]

hey im having trouble figuring out why it says people dont have permission to create a ticket

[robust flame]

hello, I need help in figuring out why the person who created the ticket doesnt have access to the created ticket channel

[jade topaz]

Hello, I have problems

[unique junco]

pretty obvious considering you’re not saying what you need

[jaunty glen]

#875142577534410792 please anyone 🥺talk with me

[cloud bloom]

hi how do i add a specific role to be able to see tickets ?

nvm i got it

[digital gale]

🇪🇦

[lean rivet]

عربي

[hexed pumice]

How can I restart ticket counter?

[torn stream]

Hey

Why it doesn't ping?

(the roles)

[pearl echo]

My server isnt showing up in the dashboard. Any suggestions?

[scenic plinth]

No podemos ayudarlo con esto, lo siento. Esto no parece estar relacionado con Ticket Tool.

[scenic plinth]

¿Necesitas ayuda?

[scenic plinth]

Try to use the role ID, you can use the command $id {@role} to get its ID.

[rigid pilot]

How do you change the footer icon

[jade topaz]

How do I ping roles in ticket message

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[sleek kiln]

I am newer to Ticket tool. Got it set up in my server, however it's logging in the in-correct channel. I have the correct channel selected in the logging channel in the panel. When you open and close a ticket, they go to two different channels. Neither or correct. They are logging in the correct category.

[wispy saddle]

shard 144 seems to be suuuper dead

won't make tickets at all

$help responds, but $new and reacting do nothing

with no change to the setup

[split folio]

Is there a way to set a ticket to admins only?

[craggy geyser]

Don't set a support role (or set it as the admin role, but administrator permission means they see it without support as it is)

If you don't want people to make the ticket, you can set the create ticket button to support team only

[split folio]

I want it so basically someone makes a ticket. Then, the mods and the admins see the ticket. Then if it is serious, and they want to speak with an Admin, the mods get removed

[craggy geyser]

Two ways of doing this. One requires premium if you have it

The way that doesn't is using the $remove command. You can use it to remove a role from the ticket

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[craggy geyser]

(I'm pretty sure it works for roles at least. I will double check really quickly)

[split folio]

let me try this

[craggy geyser]

Yep. It works

[split folio]

I just tried it

didn't work

let me take ss

[golden wyvern]

Is this the support channel?

[craggy geyser]

If you want support with @pseudo glen yes (premium bot included)

[split folio]

@craggy geyser

see i tried removing mods manually

and i tried removing the role

[craggy geyser]

Do they have the administrator permission?

[golden wyvern]

Okay so I set up a new panel and everything but no reactions are getting sent to the support embed in my channel..... no one can react....

[craggy geyser]

Reactions are replaced with buttons. Are you sure no one can see it, or just some people can't? If it is some people, update discord for those who can't see it

[golden wyvern]

I can't see it

Lots of people can't see it either...

[craggy geyser]

Try updating to the latest discord version. If you still can't see it then let me know. If you can get others to update

[golden wyvern]

Alrighty

[split folio]

No but I figured it out. They had 2 roles that got them into the ticket. However, I don't know why the individual mod didn't get removed when i tried to remove him

[craggy geyser]

Yeah, I don't get that either

[golden wyvern]

It appears I have the latest update? I am on an android phone atm.... which might be it???? Tho it's a 1000 phone so I'm not sure why it wouldn't work....

[split folio]

Well anyways thanks for your help

[iron night]

Gave 1 Rep to Swift (current: #2 - 146)

[craggy geyser]

I'm on android, shouldn't be the issue. Create a ticket and send a sever invite and I will take a look see if it is there for me. If it isn't I will see if I can solve it for you

[golden wyvern]

Alrighty

[craggy geyser]

Just did it myself on a mod and same issue. I think I know why. Removing users seems to not remoce their permissions given by roles, it just takes them out of they were added manually

[golden wyvern]

Uh..

No buttons?

Should I re install discord

[craggy geyser]

Okay, it will be your end then. Buttons are there

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[craggy geyser]

Try following that link to see if it let's you update

[golden wyvern]

Okay

Time to Uninstall I think...

And re download

[split folio]

I am going to nod, and pretend to know what u just said.

[craggy geyser]

Basically, you can't remove a user with the command unless you added them with the command. But roles can be removed

[golden wyvern]

The buttons are there now....

Interesting...

Discord should get better at pushing out updates... I feel neglected

[split folio]

oooooooooooooooo. thank u

[iron night]

@split folio :: You can't rep Swift#9871 for 49 minutes and 22 seconds. Try coming back later?

[split folio]

-_-

[tiny ginkgo]

uh yea so, i read the faq's and stuff since i couldnt find anything there, could someone tell me that if theres a way to see transcripted tickets on the dashboard?

[craggy geyser]

There isn't

[tiny ginkgo]

so i shouldnt delete the tickets?

k ty

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #2 - 147)

[craggy geyser]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[craggy geyser]

Set that up and the transcripts won't be saved in the tickets in future

[tiny ginkgo]

k ty

[craggy geyser]

And resave the transcripts you have once that is set up and you can delete tickets. If the transcript message gets deleted the transcript will get deleted shortly after that

[tiny ginkgo]

so the tickets that are transcripted will show up on the portal and i save them from there?

[craggy geyser]

They show up in a dedicated channel

They never show up on the dashboard

[carmine prawn]

If I press delete ticket after its saved will the ticket be gone b

[craggy geyser]

Yep. It deletes the channel

[tiny ginkgo]

k thanks

[iron night]

Gave 1 Rep to Swift (current: #2 - 148)

[golden wyvern]

What settings allows users to use the button? They get a warning and can't open any tickets.....

[craggy geyser]

What's the warning? You might have set a blacklist role or set the ticket to support team only

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[craggy geyser]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[rigid pilot]

How do I get my premium role

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[craggy geyser]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[sleek kiln]

I sent a message last night but maybe it’s confusing. In the attached picture, I have put red Xs next to the current ticket tool log channels. However, I’d like for it to log in the two channels I have green arrows next too.

I do have the correct channel listed under the logging tab in the panel. I also mentioned last night that it’s being logged in the correct category just the wrong channel. Any ideas?

[jade topaz]

Why 👀

how do i make middle man?

[torn stream]

like <&roleid>?

[scenic plinth]

Yes but <@roleid>

[torn stream]

Ohhh, okay!

Ty

[scenic plinth]

Likely missing access to something when closing, in this I can't tell by this screenshot as I don't know if you are trying to delete it or if your trying to use a transcript command. You can use $debug in your server to see the bots permissions.

[jade topaz]

I just closed the ticket
I think that he don’t have permission to changed the channel name
But I gave him manage channel permission

[scenic plinth]

Is it logging in the channel that you don't want it to after you change it? Or is just not logging at all? You could be possibly just mistakenly not saving it and it is not changing it.

[scenic plinth]

It could be a few different factors, you can try to see if thats the issue by attempting to rename said ticket. If it does rename it is another issue.

[sleek kiln]

Correct. I went back to the panel last night verified the correct channel was listed. Saved it, and re sent ticket tool to the appropriate channel.

It is logging in the right category just not the right channel

[scenic plinth]

Is it showing up in the panel configurations when you refresh the site?

[jade topaz]

I didn’t understand 🌚
The bot can’t close the ticket, but he can delete it

[scenic plinth]

Use $debug and send me the link it sends

[jade topaz]

u mean when i use $rename
Yes it works

[jade topaz]

https://discordapp.com/channels/509192800865353738/662692902245498910/875367584004993035

[scenic plinth]

Try allowing the bot to manage roles, I think what is happening is it is trying to close the ticket and remove therole, but can't manage them.

[jade topaz]

Ty

[iron night]

Gave 1 Rep to 𝑉𝑢𝑥𝑖𝑎♡ (current: #7 - 134)

[scenic plinth]

Normally wouldn't happen, but there is a slight chance it could be because those tickets were open before the change, but I doubt it.

I would try to see if the bot has access to the channels, if it does make a ticket and we'll see if someone else has an idea.

[sleek kiln]

Perfect, thank you for your time. I will try that. Sorry it’s something so small

[sleek kiln]

Well, this is embarrassing, but that fixed half the problem. Thank you. I'll dig into the closed ticket logging.

[iron night]

Gave 1 Rep to 𝑉𝑢𝑥𝑖𝑎♡ (current: #6 - 135)

[torn stream]

Uhm, it doesn't show

[scenic plinth]

Apologies, its <@&roleid>

I was thinking of users

[jade topaz]

can anyone look at my ticket please? bit urgent

[torn stream]

Oh! Its okay!

Tysm

[humble sequoia]

-- moved to ticket --

[golden wyvern]

Is the a premium benefits page?

So I can see what premium ticket tool does

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[scenic plinth]

It also shows on the subscription page

[unborn shoal]

Hi where the support Arabic

[golden wyvern]

I mean regular users can't click the button... the bot says they don't have permissions

[safe prairie]

#🎫│make-a-ticket

[jade topaz]

pls enter

[prime bridge]

UltraliskM has been silenced for 10m
Reason: Posting Discord Server Invites

UltraliskM#2010 | 789906330600603648

[golden wyvern]

So I got thr buttons to work... how do I make it so only the person who created the ticket is in the channel

Literally everyone can join rn

How do I make tickets private? That's a better way to ask that question

[hexed pumice]

How can I restart ticket counter? ( #0001 ...)

[craggy geyser]

Change the everyone role permissions

$help permissions

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[craggy geyser]

$permissions

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[golden wyvern]

Ok

Now no on can create a ticket

One*

Hmm

[hexed pumice]

thx

[golden wyvern]

Ywah after editing the everyone perms now no one can create a ticket

Sadge

[chilly summit]

So, if the premium expires, but I tried the free trial, do I need to repost the ticket message because of that?

[noble shale]

Yo um i have a staff in my server he cant access tickets but thats bc the administrator perm is off, how do i give him access to tickets without giving him administrator

[mystic hound]

If you're using the premium bot but don't have premium then yes, you'll need to switch to the free one and resend the panel

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[mystic hound]

@noble shale ^^

[mystic hound]

You're probably editing the wrong option, please #🎫│make-a-ticket and a team member will assist you. (I'd do it myself but I'm a bit occupied rn)

[noble shale]

good service thank you!

[chilly summit]

So, even if I make it "Free" on the dashboard, I do still need to repost the bot with the freemium bot new ticket message?

[mystic hound]

if you're changing bots then yes you need to resend the panel

[chilly summit]

Ah, dang. Thank you anyway.

[torpid aurora]

Hi

anyone speck arabic?

any support*

[jade topaz]

Svp un staff dispo urgent ?!

[upper bone]

Am I doing something wrong?

Nevermind.

[true copper]

Hy

[gray zinc]

i have ticket tool in my server, but it says its not in any of my servers. i dont know what this is, maybe you can help?

wait nvm its working now (: sorry

[mighty wyvern]

help

i cant reopen and delete tickets

[copper owl]

Check the tickets, and look at these buttons

you can save, reopen, or delete tickets using these buttons

[oak harness]

question on "cancel on next renewal" am i paying for the next month and then it cancels or does it cancel that day

[bright hedge]

hi

Why can't I use my server claim ticket? What is the function of cliam ticket? What it you do?

[humble sequoia]

-- moved to ticket --

[fervent imp]

How i can metion role ?

[rotund kite]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[native grove]

$help Button

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[native grove]

$help Button Options

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[native grove]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[native grove]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[jade topaz]

guys

i got premium trial and i enabled claim but it still says its not enabled

[fresh gulch]

Hi

One question

The Thumbnail Url

Which resolution do I need to use

[fresh gulch]

@atomic solstice

[glass yoke]

I added the bot to my server but it did not show up on manage servers!

[atomic solstice]

it doesn't matter what size you use, because Discord automatically resizes your images

[atomic solstice]

log out and log back in to the dashboard

[glass yoke]

ok

[glass yoke]

Tysm worked!

[slim nexus]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[sly mural]

How do you make it so the ticket name is ticket-user

What variable is it for name of the ticket opener

[craggy geyser]

{ticket.user.nickname} probably

(I'm assuming you want the nickname. If not, change the last part)

[sly mural]

Alright thanks

Thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #2 - 150)

[frail fox]

I have the same problem with a ticket. I can't get that away and the German support hasn't answered me in the last 48 hours, which is why I just ask here if anyone knows a solution.

[jade topaz]

How can I add images ?

[timber ether]

is there anywhere to help setup premium tickets which have different reasons for opening a ticket in the same panel

like this

#🎫│make-a-ticket message

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[rough moth]

@timber ether ^^

[rough moth]

Just gotta be patient

[rough moth]

Do you have premium?

[jade topaz]

yes

[mystic hound]

Try deleting it manually, if that doesn't work ( ask the server owner to do it), you need to contact discord support

@frail fox the same goes for you as well ^^

[jade topaz]

How can I get my role ?

[mystic hound]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[jade topaz]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[jade topaz]

done

go check my ticket pls

#875711970899284009

Why?... i can't login T^T

[mystic hound]

You're trying to log into the docs, to use the dashboard log into the below link

[humble sequoia]

https://tickettool.xyz/manage-servers

[jade topaz]

Thanks you><

[mighty wyvern]

I did, nothing

[mystic hound]

You'll need to contact discord support then

[mighty wyvern]

K

[young coral]

Hey guys real quick - does anyone know how to switch your original bot system from free to Premium? I try to create a ticket on discord and it says interaction not possible - please ensure you are using the right bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[mystic hound]

@young coral ^^

[young coral]

thank you!

Thank @mystic hound

[iron night]

Gave 1 Rep to Light (current: #3 - 146)

[regal goblet]

anyone knows why certain emojis don't show up for button emojis?

[jade topaz]

Hello

If i want the bot to ping me when someone open a ticket. I do like this?
{@jade topaz}

👀

[flint coyote]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[flint coyote]

@jade topaz

[jade topaz]

I want the bot to mention a specific user

[flint coyote]

Did you try this?

Instead of putting {@role} put {@usernameyouwant}

Not sure if it will work, but if not, you can make a new discord role only for you or that user and do it that way.

[deft jackal]

You can just <@User-ID>, for example: @deft jackal.

How to get User ID? Mention an user @deft jackal and then add a \ at the beginning of the mention (\@SoyZer0). And you would get something like this: @deft jackal

[median wigeon]

@sharp rain

[jade topaz]

hello

@median wigeon

[muted gyro]

hey ive had a peek around but i cant find anything regarding this

is there a way to have ticket tool set a channel topic automatically?

please @ or dm me if you know how or if its not possible

[rough moth]

like the description of the channel?

for example "You could gain the @humble sequoia Proficient role if the Managers constantly see you helping." in this channel

if so, no

[muted gyro]

yeah thats it

unfortunate

thanks for the reply

thanks @rough moth

[iron night]

Gave 1 Rep to UnknownUser (current: #9 - 115)

[somber ibex]

Hello I have a problem

[humble sequoia]

-- moved to ticket --

[tawdry sable]

hey so i need help setting up a ticket

[last bramble]

Go to the website and set up a panel

[lunar sequoia]

guys i need a inv to boss servers cuz i accidentaly removed it and i cant join back

pls

i am thinking about buying damascus

[unique junco]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[jade topaz]

hi

How are you all

[latent citrus]

How do I make a chat for a ticket bot?

[jade topaz]

عراقي 😂😂@latent citrus

[latent citrus]

هلا

شلون اسوي جات لبوت التكت

[jade topaz]

هلا فيك اني هم عراقي 😂

@latent citrus والله مادري

[latent citrus]

همزين

[latent citrus]

خرب

[jade topaz]

اني اريد اخلي الواحد ما يمسح رسائله @latent citrus

[latent citrus]

شني هاي

[jade topaz]

😂😂

[latent citrus]

شون الواحد ميمسح رسائله

[jade topaz]

لل أمان اكثر

😂😂

[latent citrus]

احله شي يجي واحد من الدعم يريد يترجم ميفتهم كلمه

🤣😂

[jade topaz]

😂😂

How are you tiktool

I am Iraq

you are from and

[latent citrus]

خلي اضل اجرب

بلكي يصير

[jade topaz]

😂😂

[safe sparrow]

Is there a way where if u type for example “$new” ticket tool will open a ticket for u? Like instead of reaction panels u type

[scenic plinth]

Enable command style tickets via the panel options, towards the bottom.

[safe sparrow]

Tysm <3

[jolly hill]

I am from Iran 🇮🇷

[true copper]

هلاااا

[robust sandal]

UK SAM

Now

Arabic (ar) → English (en)

[errant mason]

i was wondering if anyone knew how to set up multiple ticket types on one panel, similar to how this support server has it set up for different languages and reports and such

and also how to have them send to two different categories

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[errant mason]

is that what the "Attached Panels(Multi Panels)" is used for?

awesome! thank you!!

[copper owl]

to have it into two different categories

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[errant mason]

i didnt see who replied so im not able to thank whoever helped 😦

[copper owl]

just have each panel created tickets in each one

[errant mason]

okay awesome thank you @copper owl !

[iron night]

Gave 1 Rep to Neptune (current: #12 - 64)

[copper owl]

Your most welcome!

[errant mason]

osnap i didnt realize this support doc was a thing, my life is changed xD

[copper owl]

haha

[prime bridge]

𝐦𝟕 has been silenced for 10m
Reason: Posting Discord Server Invites

𝐦𝟕#7777 | 854004159158419467

[prime bridge]

AtomX has been silenced for 10m
Reason: Posting NSFW Websites

AtomX#6969 | 847899054729854995

[stoic grove]

me has problem

so i add ticket bot, and a person make 3 tickets i dont know why
then he closed them or something, and now i cant open them, cant delete them cant do anything with them

and i even tried kicking bot and reinviting it did not help

[copper owl]

can you manually delete the tickets?

[stoic grove]

no

[copper owl]

that's a discord bug

youll have to contact discord to get those removed

[stoic grove]

how me fiks?

wat

nooo, really?

[copper owl]

yes really

[stoic grove]

how much time it take

[copper owl]

idk, youll have to talk to discord

[stoic grove]

oh well, i giess i do that, thank you men

so much men

[copper owl]

Np

[stoic grove]

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #12 - 66)

[dark harbor]

question, I have closed tickets inside my server that im unable to delete the channel. how am I supposed to remove them?

[jaunty pecan]

ticketty

como se saca ticket

[dark harbor]

I dont know what you are saying

[jaunty pecan]

i am speak spanish

[dark harbor]

I only speak english

[jaunty pecan]

pero habla español hijo de puta

[scenic plinth]

Quítalo con el lenguaje irrespetuoso

[jaunty pecan]

ok

[jade topaz]

can someone help me? my friend dont see the button for create ticket and i dont know what i need allow

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[scenic plinth]

Try that

[abstract sleet]

What is the invite for the ticket tool lounge

[scenic plinth]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[scenic plinth]

2nd link, the server was changed. You can also visit #📣│server-news for a link to Social Network.

[west solstice]

I currently have my permissions set up so that when a ticket is claimed it goes invisible to the Support Team role, an only visible to the Support Team member who claimed it

However, is it possible to have an additional Executive role which can see all tickets even after they're claimed?

[copper owl]

Add the executive role to "Additional Roles"

since it only affects support team roles, the additional roles should not be affected

excuse the low res screenshot, im not sure why it came out like that

[scenic plinth]

Must be on your side

[copper owl]

yeah its been like that for a while, idk why. Once you click on the screenshot, it goes back to a good quality

no idea why that happens but eh ¯_(ツ)_/¯

[west solstice]

TY

[iron night]

Gave 1 Rep to Neptune (current: #12 - 67)

[copper owl]

your welcome!

[tall spire]

@534980783929032724

[versed lotus]

@copper owl

ممكن تقولي الامر اللي ارجع بيه شكل التيكت القديمه ؟

[robust sandal]

✗ ┃𝗰𝗹𝗼𝘀𝗲𝙎𝙏𝘼𝙍𝙆'𝘅 👑

Could you tell me the thing that I'm going back to the old-fashioned T-list?

Arabic (ar) → English (en)

[quaint leaf]

Hey!
I just invited the bot into my server and when I went to set it up it said i gad no servers with the bot in it.And I made sure I was logged in.

[humble sequoia]

-- moved to ticket --

[regal goblet]

anyone knows why certain emojis don't show up for button emojis?

[jade topaz]

how to make the tickets goto an specified category?

@atomic solstice

@radiant moss

help?

hmm

[atomic solstice]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[atomic solstice]

here @jade topaz ^^

[jade topaz]

oh oke

thxx

[late notch]

can u have ticketbot work across two servers

?

[craggy geyser]

What do you mean by work across two severs? If you mean you open a ticket on one and it opens in another sever then no

[unique junco]

that could be cool actually

[hard garden]

$help tags

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[arctic pagoda]

^

[jade topaz]

i wanna set it up in a dicord server but idk how it works does anyone know?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[jade topaz]

nvm

rthx

[white karma]

Hey what is the ticket tools prefix?

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[white karma]

Oh

Thank you

thanks @humble sequoia

[iron night]

Gave 1 Rep to Ticket Tool (current: #6 - 136)

[jade topaz]

Why cant i post custom emojis in my embeded

i need help @tribal cedar

$id 787995197270523904

my stuff isnt working

$id :discordblueverified:

someone help

[arctic pagoda]

Please do not ping support team members.

[torpid igloo]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[jade topaz]

nvm i got it

[copper owl]

no one click that, it's a scam link

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[jade topaz]

anyone else having trouble adding people on a ticket

[carmine prawn]

After closing tickets and saving to transcript, will the transcript for ticket be saved after deleting the ticket

[versed snow]

hi i just want to know how and where i can select a channel that all the tickets are being logged?

[copper owl]

yes they will be

[carmine prawn]

So I gotta make a new category for those closed tickets

[copper owl]

no you dont have to

once you save a transcript, you can delete the tickets

just make sure you have a transcripts channel defined

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[carmine prawn]

Rhx