🆘│community-support

[robust sandal]

هل ما زلت بحاجة إلى مساعدة @lunar patrol

English (en) → Arabic (ar)

[tribal canyon]

Why does this happen when someone is trying to open a ticket?

[wet drift]

Nobody know why i got that problem ?

[tribal canyon]

What?

[wet drift]

When a certain role in my discord create a ticket, they can see it

Cant*

They got a notif but cant see or interact with it

[tribal canyon]

Idk

[dry light]

Have you checked to make sure that the permissions on your tickettool dashboard allow people to see the tickets they create?

[wet drift]

🤔 where can i see that

[dry light]

You'll go to the website https://tickettool.xyz/
and first check your Server Configs tab.
Make sure that there isn't anything listed under "Blacklisted Roles"

If that's clear, then go to Panel Configs and click on the panel you're having issues with.

[wet drift]

Ok thanks will check

Thanks @dry light

[iron night]

Gave 1 Rep to TheSquirrel (current: #53 - 1)

[dry light]

You'll need to Open the menu that says "Permissions Options" and check all the settings in there

[jade topaz]

why is the bot offline?

@pseudo glen

[wet drift]

@dry light someone on my team fucked up and add 2 role in blackliste 😑

[dry light]

Glad you got it solved!

[wet drift]

I was pissed this morning

[round raven]

Was the bot breached?

[jade topaz]

Hi ther is there a way to stop this ?

[round raven]

@upper flower

[rough moth]

Don’t ping dev

Or anyone really :|

[scenic plinth]

No? Why?

[scenic plinth]

No

[scenic plinth]

Is it still offline?

[humble sequoia]

Pong! Latency is 243ms. API Latency is 85ms [-]

Ticket Tool Status Page

[round raven]

Have you heard of the bot Ticket Tool#6207

[steep tendon]

i need help

ocupo ayuda

[jade topaz]

nope

[steep tendon]

can i recive help pls in my ticket 2640?

[rough moth]

Be patient

[steep tendon]

i have whait for 15 minutes ._.

[rough moth]

Wait longer :|

They have a lot of tickets to respond to

[steep tendon]

ojh

oh but my its just a question

[rough moth]

Maybe I can answer it for you

[steep tendon]

ok my question its is that my ohh i cant do this my inglish its not to well translate this: hola les queria pereguntar de como bueno porque la gente de mi server no puede tomar o recibir un ticket porque me dicen que no les aparece entonces me ayudan por favor

[robust sandal]

emanuel_lool

ok my question its is that my ohh i cant do this my inglish its not to well translate this: hello I wanted to chase them as good because the people on my server can't take or receive a ticket because they tell me it doesn't appear to them then please help me

Spanish (es) → English (en)

[rough moth]

It’s probably some sort of permission issue, but wait for someone to assist you in your ticket since you speak another language )

[steep tendon]

ok

[scenic plinth]

Nope, clueless sorry 😞

[frozen lark]

How do I prevent this message from appearing every time a user creates a ticket?

[rough moth]

You can’t :|

[frozen lark]

and can switch to another channel?

the message

[rough moth]

nope

wherever they make the ticket

[frozen lark]

And I can't get it to clean after a while or does it just clean?

[rough moth]

After u restart your client it does

Or dismiss it

[frozen lark]

I don't understand, when the ticket is deleted, is the message deleted?

[rough moth]

No

Message stays there until you restart your client or dismiss the message

[frozen lark]

I mean, is it manually deleted?

[rough moth]

once again, when your client is restarted..

[frozen lark]

Like when it restarts ?, when the ticket is deleted?

[rough moth]

no.. when discord is restarted

[frozen lark]

aaaa

ok Thank you

[silk brook]

why there is no icon below the content

I tried several times

[eager cargo]

Update your Discord App

[silk brook]

ohh thx

[quaint warren]

When I'm typing $help ticket tool is not responding any solution

[humble sequoia]

-- moved to ticket --

[lament jackal]

I need help

I registered for free fire creator on instagram but I did not receive any response

[craggy geyser]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[craggy geyser]

You mean this?

[iron night]

Gave 1 Rep to Swift (current: #7 - 127)

[peak ruin]

What option do I have to activate so that when someone opens a ticket, the user who opened it sees the ticket? Because when someone opens it, they can't see it.

[copper owl]

you need to check your "User Opened" permissions!

Go to your dashboard, panel configs, settings, Permission options, user opened

make sure they can read messages, send messages, and read message history in the ticket, as that's the bare minimum for them to be able to communicate easily with you and/or your staff team

[peak ruin]

Thank you, it works!

thanks @copper owl

[iron night]

Gave 1 Rep to Neurotic Plague (current: #17 - 35)

[copper owl]

Np !

[tall dragon]

Do you gents think its possible to make an rate this ticket response towards the end of a ticket?

Bit new, so apologies for the dumb ask

[craggy geyser]

That depends what you are after. If you want the results logged automatically and tracked, currently no, and not sure how feasible it is (though it has been requested in various ways a lot so the devs will have considered it). If you just want to be able to have a default rate this ticket message and you can take the response and put it in another channel yourself, this is possible with tags

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[tall dragon]

The second one is perfect actually!

[craggy geyser]

The message about tags is an example of a tag on this sever

[south trellis]

How to give my support team tickets access

[craggy geyser]

I just sent a quick message, and it puts all that

[craggy geyser]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[tall dragon]

Will give it a shot and let you know how it goes. Thank you Swift!

[iron night]

Gave 1 Rep to Swift (current: #6 - 128)

[craggy geyser]

Good luck!

[jade topaz]

I want when I open the ticket the ticket mentions me

Like the person how opens the ticket

Will be mentioned

[humble sequoia]

-- moved to ticket --

[craggy kite]

what's a a good custom message to set for the new ticket message

pls ping me if you respond

[copper owl]

it could be anything you want !

this is what I have for the servers I admin in

[craggy kite]

Does {user} ping the person that created the ticket? or does it just send their username

[copper owl]

pings them

[jade topaz]

#🎫│make-a-ticket To make multiple buttons i have to create also several individual tickets and combine them via the Multi Panel Option in one single Ticket right?

[copper owl]

nope!

you create multiple panels

and then combine them

[jade topaz]

ah ok

thx

[copper owl]

it's a premium feature tho

so if you dont have premium, you cant combine them

[jade topaz]

yeah i know, but i have premium ^^

[craggy kite]

without premium you can only have 1

[copper owl]

great!

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[jade topaz]

just bought it today xD

[copper owl]

this should help you further

[craggy kite]

nice

[jade topaz]

tyvm ❤️

[copper owl]

thank you for buying premium!

[iron night]

Gave 1 Rep to ---Swaggi--- LFM (current: #54 - 1)

[craggy kite]

lol

@copper owl could i join the server that you're an admin in?

[novel hull]

how do i make the ticket ping roles

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

Follow this ^^

[jade topaz]

hey I have a problem how to edit the description of Panel Embedding Settings
changes have not been made

[copper owl]

you need to resend the panel message in the channel for the changes to be made

it does not edit the already existing one, you need to resend the panel message

[jade topaz]

aaa I understand well

[elder haven]

How do

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

like this ^^

[elder haven]

Thanks

[iron night]

Gave 1 Rep to Neurotic Plague (current: #17 - 37)

[copper owl]

No problem

[leaden cape]

who op in d.py ?

[copper owl]

you opened a ticket for this, and ill tell you this again

if you need help with python coding, go to their official discord server.

[leaden cape]

they have ?

ohh

[copper owl]

yes they have an official server

[elder haven]

@copper owl

[copper owl]

yeah, what about it?

[elder haven]

I want to send a message

Notice to those who own Anime Support

[copper owl]

it pinged the anime support role

if it didnt ping, make sure ticket tool has this permission on

[elder haven]

Thanks

[iron night]

@elder haven :: You can't rep Neurotic Plague#0614 for 46 minutes and 48 seconds. Try coming back later?

[copper owl]

LMAO

Np!

[craggy kite]

What does probationary support team mean

[copper owl]

it means I am a trial. I am not a full support member, I have limited permissions and i might get promoted to full support team or demoted depending on how well/bad I do

[craggy kite]

oh ok. well you should defo be a full support member

[copper owl]

thank you for the kind words, but that's for the team to decide! Hopefully I make it through :]

[iron night]

Gave 1 Rep to WashyCrab (current: #54 - 1)

[rain marsh]

@copper owl (sorry for ping) but whoever decides support promotions should promote u

[copper owl]

haha, i dont mind pings, and i appreciate the kind words, but please let's keep the channel for support :D <3

[rain marsh]

soz lol

[copper owl]

no worries ❤️ !

[plucky osprey]

my server isnt showing up on the manage servers list, and ive tried reloading the site multiple times, but i dont think thats the same as relogging.

[copper owl]

not the same as relogging

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

follow these steps ^^

[plucky osprey]

kk thanks

[cunning jetty]

/help

[robust sandal]

Mr. Translate

A Discord Translate bot, done well.

Translating

● How to translate
● Flag Reactions
● Commands

Support

● Support Server
● Bot Invite
● Docs

Prefix

/

Donate

Donations are greatly appreciated. Donate

[jade topaz]

hey

[quartz wolf]

is there a way to make it so when people open a ticket instead of it saying ticket, it makes it the persons discord username??

[jade topaz]

Why have 2 buttons ?

please

[copper owl]

this requires permium. add {ticket.user.nickname} in "Ticket Opened channel name"

[jade topaz]

help me please

[jade topaz]

?

[copper owl]

resend the panel

let me know if it still has 2 buttons

[jade topaz]

still 2 button

@copper owl

[copper owl]

can you try the following command

$panel 1

[rough moth]

U might of added the panel to attached panels

In general options

[copper owl]

most definitely

[copper owl]

or they might have accidentally used this command including both panels

[jade topaz]

same issue

@copper owl

[nimble mantle]

Hi

[jade topaz]

hi

[calm path]

Guys my ticket panel looks like this and i can't react

how can i fix

[jade topaz]

Have premium, can i rename the bot ?

[half gorge]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[half gorge]

$help commandos

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[half gorge]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[rough moth]

Not here please

[rough moth]

Nope

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[rough moth]

@calm path ^

[half gorge]

Ok i need help of my Server

[rough moth]

Go on.

[half gorge]

That’s a roleplay server and I need a ticket system because bugs or more

[jade topaz]

how can i solve that

[rough moth]

Remove it from attached panels

And resend the panel

Pretty sure that’s ur issue

[rough moth]

Ok?

Invite the bot

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[half gorge]

I have

[rough moth]

So what’s your issue/question?

[jade topaz]

same issue

[half gorge]

I whoul create a ticket system of my server because I don’t get it

It doesn’t go

[rough moth]

??

[rough moth]

Wdym?

[jade topaz]

have 2 buttons @rough moth

not 1

[rough moth]

Yes ik

I was telling u how to fix it

[half gorge]

What is Wdym I’m from Germany

[jade topaz]

have try

but its same issue

[rough moth]

Make a ticket then #🎫│make-a-ticket

[rough moth]

Did u remove it from attached panels in panel configs

[jade topaz]

yes

[rough moth]

Can u send me an ss

[half gorge]

I have made a ticket

[upper pollen]

How do I redeem a Ticket Tool Premium code?

[rough moth]

Please refer to your ticket then

[rough moth]

On the dashboard u click redeem premium

[half gorge]

What is refer I’m from Germany I don’t so good in English

[upper pollen]

On what part exactly? I didn't see it

[rough moth]

Top left

[upper pollen]

Oh, nevermind. Thanks!

[jade topaz]

@rough mothwork

nice

[upper pollen]

Thanks @rough moth!

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 111)

[rough moth]

Worked? @jade topaz ?

[jade topaz]

yes

[rough moth]

Anytime

[jade topaz]

Thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 112)

[rough moth]

Np

[half gorge]

I have made my ticket

de_ticket-2997

[jade topaz]

I don't know how to use the same message as staff here when taking a ticket, somebody knows?

[half gorge]

@rough moth

[rough moth]

Wdym?

[rough moth]

Yes?

[half gorge]

I have made my ticket

de_ticket-2997

[rough moth]

Ok 👌

[jade topaz]

What is "wdym" lol

[rough moth]

What do you mean

[half gorge]

What do you mean

[jade topaz]

Hahaha

Hmm, when I opened a ticket here, the staff received me with a message

They used a special command

[rough moth]

What does this command say?

Or respond with

[jade topaz]

It is the conversation opening they use

[rough moth]

The ticket message?

[jade topaz]

Yep

[rough moth]

What about it?

[jade topaz]

lol

[rough moth]

Please discuss within this channel not through my dms :|

I don’t answer questions regarding ticket tool in my dms

But you are talking about the claim message, when someone claims the ticket that message comes up

[calm path]

Oh thanks i fixed

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 113)

[rough moth]

Np

[jade topaz]

I talk about it

[rough moth]

thats the claim message

a premium feature

[jade topaz]

i'm premium

thats not the problem

idk how to use it

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[eager cargo]

^

You can use tags for custom messages

[rough moth]

i think hes talking about when claiming

[eager cargo]

and the message in the image you can find under claiming options

[rough moth]

^^

[jade topaz]

how do i make it so it says ticket-name

[rough moth]

Name of?

[jade topaz]

the perason

[rough moth]

That creates the ticket?

[jade topaz]

yes

[rough moth]

U can do ticket-{author.name}

[jade topaz]

where do i do that at?

[rough moth]

Ticket options

[rough moth]

its a premium feature btw

[upper pollen]

Oh, excuse me

When I try to close a ticket, it appears this message. It only started to appear now.

[light crater]

how do i go about activating my account my funds were sent

[humble sequoia]

-- moved to ticket --

[eager cargo]

What's your server ID?

[upper pollen]

336661694661132288

[eager cargo]

One moment

[upper pollen]

Okay, thank you!

[eager cargo]

Which panel are you having trouble with?

[upper pollen]

I believe it's the ticket close panel (?). I'm actually not sure.

[eager cargo]

Whats the name of the panel?

Verificação or Entre

[upper pollen]

Verificação, yes.

[eager cargo]

Alright

[upper pollen]

Verificação - Acesso ao Servidor

[eager cargo]

One moment

[upper pollen]

Okay, no problem

[eager cargo]

Can you go ahead and select whatever bot you're using in your server in server configs then press save

[upper pollen]

Oh, okay, maybe that's it

I'll try it now

How can I do the substitution?

[eager cargo]

Substitution for what?

[upper pollen]

In this case, switch the current Ticket Tool BOT (the free one) to the other on the server? I already had the free version, and now I've selected the BOT as you said in the Server Configs.

But in the meantime, the regular BOT is still active on my server.

[eager cargo]

If you only have the regular bot on your server select the free bot.

If you've got the premium one on your server, keep it at the premium one

Is the issue fixed? ( try opening a new ticket and closing it )

[upper pollen]

But, the thing is, I want to substitute the regular BOT to the Premium one, that I unlocked today, to access the new features.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[eager cargo]

Follow the steps above

[upper pollen]

I already did that.. Just when you asked me too

What was supposed to happend? The Premium BOT would enter the server?

[eager cargo]

You need to invite it

Click the "Invite Premium Bot" button like the one shown in the screenshot

[lean herald]

How do i find my premium key??

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[eager cargo]

^

[upper pollen]

Oh, my bad, I just invited it to another server that time 🤦‍♂️

I'll quickly open a new ticket and test it out.

[upper pollen]

The error maintains.

[solid stream]

This is saying that your button configs are wrong

I'm guessing for the confirm close and cancel close buttons you removed the label/text and also have the emoji disabled.

[lean herald]

I brought premium but it says i still got free

[solid stream]

if you wish do disable the button simple use the option to disable them, not remove the text.

[eager cargo]

Did you apply it to your server?

[solid stream]

@lean herald look at this image.

You need to select your server

[upper pollen]

And is there a way to remove the text and only leave the button?

I have tried it with both of them earlier and the error was the same.

[solid stream]

Well, then how would you know what it does?

You can try adding this _ _

[upper pollen]

I think that the emoji has it's own meaning, right?

It's only for a visual quality, but I don't mind

[solid stream]

You need to have either text or an emoji

or both

[lean herald]

Got it thanks

[iron night]

Gave 1 Rep to BattleEye (current: #10 - 75)

[upper pollen]

Yes, I do have an emoji

[solid stream]

That button isn't the one having the issue

it's the close confirm and close cancel

[upper pollen]

Oh, alright

But I didn't alter nothing from those ones 🤔

[solid stream]

Must have

¯_(ツ)_/¯

[upper pollen]

Actually I didn't, but the option to show emoji was not activated on both of them. Think that should work now.

Still, thank you @solid stream and @eager cargo for your help and time! 😉

[iron night]

Gave 1 Rep to BattleEye (current: #10 - 76)

[solid stream]

The option to show emoji is disabled by default, but they had text by default.

[upper pollen]

I don't remember altering that one, but it might have been one of my co-workers. Still, thank you again! ;)

[iron night]

@upper pollen :: You can't rep BattleEye#9668 for 58 minutes and 9 seconds. Try coming back later?

[jade topaz]

how can i get notification when someone creates ticket?

[mystic hound]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[ashen dragon]

Is it possible to make a limit on the number of open requests at the same time? For example, configure that 1 participant can open only 3 requests at a time, and not more...

[green wraith]

Hey how do I setup web hooks haha

[humble sequoia]

-- moved to ticket --

[craggy geyser]

(both the above)

[night oxide]

/en саппорты ответь уже на тикет

[robust sandal]

sappports otvet already on the ticket

Ukrainian (uk) → English (en)

[humble sequoia]

-- moved to ticket --

[willow salmon]

If i purchased premium dose premium only work on one server?

[rotund kite]

Yes, only one.

You receive a discount for purchasing more.

[jade topaz]

Hello,
The commands $add and $remove aren't working with the regular/default permission. But as I add the Administrator permission to the Ticket Tool Bot, These commands work.

[pale pilot]

sounds like a permission issue to me. Run the $debug command in the ticket channel please, when the bot does not have admin permissions

[inland steppe]

His view

My view

I have 2 users that I know of now that can't see the create button. Any ideas for me?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[craggy geyser]

Here you go

[inland steppe]

That's what I been telling them...

Ok. I will keep at it.. I figured as much bc of the new bot setups.... Thx

[jade topaz]

https://discordapp.com/channels/509192800865353738/662692902245498910/871727381210103879

[pale pilot]

so without admin permissions these two commands don't work?

[fathom steppe]

anybody here speak arabic?

anyway

[craggy geyser]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[fathom steppe]

ok thanks alot

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #6 - 129)

[craggy geyser]

No worries

[fathom steppe]

hello @craggy geyser

how can i mention a role after opening a ticket

like : @fathom steppe welcome wait for @.support.

@copper owl

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

@fathom steppeplease dont ping support team members

just ask your question and wait patiently

[fathom steppe]

ok sorry

[copper owl]

if you want immediate support, open a ticket in #🎫│make-a-ticket

[copper owl]

this is how you ping a role

[fathom steppe]

i opened alot so i didnt want do just spam tickets

anyway thank you

[copper owl]

it's no worries!

[copper owl]

your welcome

[jade topaz]

There should really be an invite link to the premium bot on the subscriptions FAQ.. 👀 where the hell do I get that invite?

[craggy geyser]

Either from your dashboard, or here

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[craggy geyser]

You can see in the picture there the invite link for the premium bot from dashboard, or just go straight from the link in the embed

[craggy geyser]

(see above. Pinging just so you notice)

[jade topaz]

Thank you!

[craggy geyser]

No worries

[jade topaz]

Yes.

[lean herald]

Can I get a refund???

I brought this on the 2 of this month

[radiant moss]

Please open a billing ticket #🎫│make-a-ticket

[pale pilot]

@lean herald ^

[wraith vigil]

Hi, I have purchased the premium plan but the bot is still not updated on my discord server, what should I do?

[craggy geyser]

Two things. Firstly, if you were clicking on a button sent by the free bot it won't work. You need to resend the panel for tickets to create, and use commands on existing tickets

Secondly, make sure you have redeemed the premium

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[wraith vigil]

I had the 7 day premium trial, it ended yesterday and the bot displayed this message

[wraith vigil]

Today I just bought 1 month of premium and it doesn't work even though I already claimed the premium for that server.

[craggy geyser]

I can see that it is on the sever from the screenshot. Were you using the premium bot on the trial?

[wraith vigil]

Yes, I used the bot during the 7 days trial period, now the time was up and I decided to renew it.

[jade topaz]

So what does this „Inline“ feature? I simply havent figured it out so far… Cant see a difference… Or i use it wrong xD

[severe path]

If you have two fields and have enabled Inline, then they are next to each other

[jade topaz]

Two fields?

in the panel options or where? Or what kind of fields do you mean?

[severe path]

This is a Field

[jade topaz]

But if these fields are to big they wont line up side by side right?

e.g. reached character cap

[severe path]

The fields are always next to each other when Inline is enabled

oh i forgot a d

[jade topaz]

somehow it doesnt work here…

[severe path]

That is only one field. You need min two for that

[copper owl]

you need to use 2 minimum

[jade topaz]

i have

where is my mistake? xD

[severe path]

Are you on mobile or pc?

[jade topaz]

mobile

tablet

[severe path]

On mobile it doesnt work

[jade topaz]

Ahhhhh xD

[severe path]

[jade topaz]

Well then i have to test it ince im back from vacation haha xD

[severe path]

[jade topaz]

Thx for the enlightenment xD

[copper owl]

hi!

[severe path]

No Problem

[copper owl]

check if you have any blacklisted roles

Ok then

[oak oriole]

how do i edit the people who can see a ticket when its created?

[copper owl]

go to your panel configs, settings, button options, create ticket

[copper owl]

you mean normal members or support members?

[oak oriole]

support ex:mod/staff

[copper owl]

panel configs, settings, permissions options, support opened permissions

[oak oriole]

it only shows this

[copper owl]

yes, these permissions are ones you can edit

these will be applied to whoever has a support role

[oak oriole]

how do i add more support roles to the bot?

thats what im asking

[copper owl]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[copper owl]

^^

[oak oriole]

alright thanks alot

[copper owl]

np

[jade topaz]

i wish the buttons can be more customizable concerning colors instead of just the fixed given colors hehe ^^

[eager cargo]

Those are the only colors discord provides for now, apologies

[jade topaz]

so in theory it wouldnt be a big deal to implement it but it wont work bc discord is not compatible so far?

[eager cargo]

I haven’t a clue if it’s easy to implement or not haha, maybe it’s automatic maybe it’s not. We’ll cross that bridge when we get to it haha

[jade topaz]

I hope it will be soon haha xD
fingers crossed

[eager cargo]

I do too!

[severe path]

[jade topaz]

In the future he will be even more superior!

These little messages that are popping up: Are they disappearing after a certain time?

[pale pilot]

When you restart discord

[jade topaz]

ok. Thx ^^

One other question xD
Whats the hexcode for the blue and red color for the buttons? 😅
I want the left side of the emded to match the color of the buttons

[severe path]

Red: #ed4245
Blue: #5865f2

[jade topaz]

Thanks for the always fast and friendly support ^^

[severe path]

[jade topaz]

Anyone know why I can't change the emoji to open tickets? I change the emoji and click save, but it doesn't save

[copper owl]

you need to have premium for that feature

[weary latch]

Hello, I want to know how to put a picture if someone opened the ticket?

[weary latch]

[weary latch]

Where?

[weary latch]

[arctic pagoda]

It's in Ticket Options

[weary latch]

Thanks million

[iron night]

Gave 1 Rep to markswrld (current: #54 - 1)

[arctic pagoda]

No problem

[weary latch]

How much is the monthly subscription for the premium bot?

[weary latch]

[fringe cargo]

Can i remove this messages?https://cdn.discordapp.com/attachments/808752038607454239/871870220409663508/unknown.png

[tribal cedar]

Click dismiss. If you mean from the bot displaying them no. It's either click dismiss or restarting client will remove them as well

[tribal cedar]

6 mo 60 yr iirc

[arctic pagoda]

It's $6 per month

[weary latch]

Thx

[iron night]

@weary latch :: You can't rep markswrld#7088 for 26 minutes and 7 seconds. Try coming back later?

[arctic pagoda]

You're welcome

[severe path]

If you restart your Discord client or click "Dismiss Message" the message disappears

[cedar needle]

What does currently happen if a users opens a thread in a bug ticket for some reason, are those still closable/deletable? (I haven't enabled that feature yet)

[copper owl]

yeah

you can archive and delete the threads

[copper owl]

what's the problem exactly?

do you not see the dashboard?

youve tried relogging, correct?

what permissions do you have on the 3rd server?

even admin?

without administrator perms, you cant manage the server (unless you have a dashboard role)

correct

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

okay try this one last time

if it doesnt work

try changing the browser youre using

no worries

[magic seal]

how can i disable this messages?

[severe path]

You can’t. If you restart your Discord or click on "Dismiss Message", the message will disappear

[magic seal]

thanks.

[twilit mason]

hey guys

i need help

i invited ticket tool to my server but it did not show up in manage server

what do i do?

[scenic plinth]

Relog into the dashboard

[twilit mason]

how

[scenic plinth]

Sign out and back in

[twilit mason]

ok

[bitter raft]

so i added ticket tool and i set it up and everything but all i want is so a certein person and a couple roles can see the new ticket

[humble sequoia]

-- moved to ticket --

[twilit mason]

thanks for helping me!

[iron night]

Gave 1 Rep to 𝑉𝑢𝑥𝑖𝑎♡ (current: #6 - 129)

[rough moth]

Scams

Is it fun scamming 🤡

[scenic plinth]

Being taken care of, appreciate you.

[scenic plinth]

Fake

[jaunty dock]

Well

Hi, how can I prevent the creation of tickets for a specific role?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[jaunty dock]

Tysm

[craggy geyser]

No worries

[silk crown]

14AB59B44E821C82 I just bought nodern warships account and after I used the account I only played 5 games suddenly my account was blocked, I don't know if the seller used a cheat or not, so please open the account because I already bought it and haven't felt the enjoyment of the account, please please unblock that account I beg you.

[copper owl]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[copper owl]

Sorry bud, this server is for ticket tool support, which is a discord bot.
I suggest you contact the games support / customer service

[jade topaz]

It says failed to load vuln driver, when i press launch

[craggy geyser]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[jade topaz]

Hey

How do i use this tool

[humble sequoia]

-- moved to ticket --

[swift venture]

Is there a way to count how many tickets a support member has done?

[copper owl]

well not exaclty

exactly

[swift venture]

Yeah figured

[copper owl]

you can count how many tickets they were in through your transcripts channel tho

but that doesn't take into account if they actually handled it, or if they just sent one message

[swift venture]

Yeah I know of this

[copper owl]

So TL;DR, you can, but not accurately

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[copper owl]

Np

[iron night]

Gave 1 Rep to Neptune (current: #16 - 41)

[copper owl]

:]

[jade topaz]

Yo how does this ticket thing work

Cuz i dont get it

[marsh garnet]

hi

help plz

https://cdn.discordapp.com/attachments/872135038760800286/872135075423223858/unknown.png

https://cdn.discordapp.com/attachments/872134661579620392/872134741539835934/unknown.png

[humble sequoia]

-- moved to ticket --

[copper owl]

#573205317870157855 has all the Basics

[craggy geyser]

Being sorted in a ticket

[copper owl]

Ah, my B

[somber ibex]

Hello I have a problem

[copper owl]

please explain your problem so people can attempt to help you

[somber ibex]

I make a panel but my member doesn't see the panel

[copper owl]

Did you send the panel to the channel

[somber ibex]

I asked my members they say I didn't see panel

[somber ibex]

Yes I can see and test it but my member doesn't see

[copper owl]

then fix the channel perms for the role

[somber ibex]

How

[copper owl]

they probably have an ❌ on "View Channel"

[somber ibex]

Can you tell me the way !?

[copper owl]

hover your mouse over the channel you sent the panel in. click the little gear thing.

Go to permissions, add the member role, and put a on "view channel"

[somber ibex]

How active check green ?!

[copper owl]

Just click the green checkmark on the permissions list

[somber ibex]

It's open

[copper owl]

okay, can you tell your members to send an image of what they see

and send it here

[somber ibex]

They do not see any message in that channel while I see the panel I sent

[copper owl]

Do they have the "Read Message History" permission?

[somber ibex]

No

[copper owl]

that's required

[somber ibex]

It's off

[copper owl]

they need to have that

for them to see the panel

otherwise, the channel will just be blank for them

[somber ibex]

Yes it's blank page

[copper owl]

enable it and tell them to restart their discord and the panel should be there.

If they restart discord and they can't see the panel, then resend the panel to the channel

[somber ibex]

@copper owl thanks a lot

[iron night]

Gave 1 Rep to Neptune (current: #16 - 42)

[somber ibex]

@copper owl thanks a lot

[iron night]

@somber ibex :: You can't rep Neptune#6814 for 59 minutes and 41 seconds. Try coming back later?

[copper owl]

No problem

[jagged radish]

Anyone know how to make more buttons when someone wants to open a ticket, rn mine has 1 but I need 4

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[copper owl]

it's a premium feature bud ^

[jagged radish]

i have premium

[copper owl]

then follow these steps!

[jagged radish]

thanks

[copper owl]

no problem!

[copper owl]

there's also another way of doing this, if you cant figure this way out

[livid canyon]

Question can this bot do suggestion stuff too?

[copper owl]

well what exactly do you mean?

[livid canyon]

For example

[copper owl]

you can make a panel specifically for suggestions yeah

but it doesnt have a command specifically for suggestions

[livid canyon]

somoene says a suggestion and it auto reacts

[copper owl]

ah, well no

that's really hard to do with any bot

bots dont know what a suggestion is, they dont understand context (obviously)

so that would be hard to do

[livid canyon]

Ah

[copper owl]

this could be doable tho

make a channel called #suggestions

add a panel in there that goes to a private category

[livid canyon]

Lemme try

[copper owl]

have it save transcripts in a channel + logs

should work perfectly

[livid canyon]

Pannel channel suggestions?

[copper owl]

create a new channel called #suggestions and make a panel specifically for that channel

[livid canyon]

alright

what should I name it

[copper owl]

"Suggestions!" should be a good title

explains what the panel is used for

[livid canyon]

Alright I mad eone

[exotic patio]

quick question anyone can answer, can u make multiple tickets?

[copper owl]

well yeah

you just need to up the ticket limit

[livid canyon]

What now?

[copper owl]

#573205317870157855 set it up like it's shown in the channel

[copper owl]

ticket limit is in "General Options"

there's also a global ticket limit found in "Server Configs"

[livid canyon]

Well it says create a ticket at my suggestion channel

[copper owl]

did you send this panel?

make sure you send the correct panel

[copper owl]

yeah that's how it supposed to look like haha

[livid canyon]

Oh

[copper owl]

you can change that message in "Panel Options"

[livid canyon]

Can everyone see it tho? cuz I want people to vote it

[copper owl]

oh, if that's what you want, then i dont suggest using ticket tool

[livid canyon]

Alrightt

[copper owl]

if you want members to suggest ideas to your staff team only, then it's better to use ticket tool

but i dont suggest using ticket tool for this as this isnt it's intended purpose

[livid canyon]

Alright

Thank you @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #16 - 43)

[copper owl]

No problem! Sorry I couldn't give you what you needed exactly

[copper owl]

@mystic hound

[pale pilot]

Got it

[copper owl]

thanks, sorry light!

[mystic hound]

I swear simple responds faster when someone pings me rather than him

[copper owl]

time to start pinging you more then 👀

[silk chasm]

hi so how do i recieve the 7 day trial i literally made a server 2 days ago, it was available on my last server but now i dont see the option

[pale pilot]

I just looked what new message there was in #📈│reviews

[halcyon haven]

hey guys

[copper owl]

Hello!

[halcyon haven]

i just made a ticket and when i claim it and it says that i dont have permission

[copper owl]

Ill assume you're a premium user, correct?

[halcyon haven]

no

[copper owl]

oh

[halcyon haven]

im new

[copper owl]

well

[halcyon haven]

?

[copper owl]

Claiming is a premium feature only

you need to pay for the premium subscription and set it up to be able to claim

[halcyon haven]

oh...

well goodbye to my robux giveawy

[copper owl]

yeah, everything with is a premium feature

[copper owl]

well

you dont need claiming to use the bot

it's not a necessary feature, just cool to have

[halcyon haven]

well that iveawy needs a ticket

giveaway*

[copper owl]

you're doing the giveaway inside a ticket?

i mean, it's nice that youre thinking outside the box

but this isnt the intended use of the bot ahha

[halcyon haven]

lol

well i lied

about giveaway

its a server

that gives things for inviting people

like paypal money

and i need a f*cking ticket

are u there??

[median geyser]

@pale pilot

[copper owl]

dont ping managers for no reason

[median geyser]

as you can see above there a reason learn to read messages that are sent from @@halcyon haven

[unique anvil]

This is community support. If they need help that badly, #🎫│make-a-ticket exists

[copper owl]

if the person wants immediate support, go to #🎫│make-a-ticket

where a literal support team member will answer

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

follow these steps ^^

it should pop up

[iron night]

Gave 1 Rep to Neptune (current: #16 - 44)

[copper owl]

you're welcome ! :]

[rain marsh]

I cant create a ticket

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[copper owl]

@rain marsh ^^

[rain marsh]

I was pinged?

[copper owl]

yes.. you were pinged with a solution to your problem

[rain marsh]

Sorry it wasn't showing your response

[copper owl]

here's the solution btw

[copper owl]

No worries

[rain marsh]

Immmm sooo stupid I've just got a new phone and forgot I would have to update discord lol

[copper owl]

ah, well that's most likely your problem haha

update it and everything should be working

[rain marsh]

I know lol

Thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #16 - 45)

[copper owl]

No problem

[warm cedar]

Bug report i cant login with iphone

[jade topaz]

hi im trying to sign into the Site but its saying im not authorized to login and idk why

[craggy geyser]

You might be trying to log into the docs which are support team only

Try here

[humble sequoia]

https://tickettool.xyz/manage-servers

[chilly summit]

Is it possible to automatically delete the ticket when the ticket is closed?

2. Is it possible to set a reminder to the ticket owner?

[rough moth]

Turn off two step ticket

[rough moth]

Wdym reminder?

Ticket tool has no reminder feature

[chilly summit]

Yeah, I was just asking. Ty.

[rough moth]

Np

[limber sail]

Hey, How can I make a role ping In ticket Message Text?

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[limber sail]

ah Ty!

[twilit mason]

hey guys

i need hel[

i invited ticket tool to my server i clicked manager server and it does not show up my server what do i do?

[arctic pagoda]

You can try relogging

[twilit mason]

hey i was talking to support team not you

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

this is community support....

you want actual support members, go #🎫│make-a-ticket

[twilit mason]

ok thx

[iron night]

Gave 1 Rep to Ticket Tool (current: #5 - 132)

[copper owl]

@shadow axle

also in #📈│reviews

no one click that link, it's a scam

[twilit mason]

SHUSH I DON'T WANNA GET PINGED

FUCKING SCAMMER

[copper owl]

@upper flower sorry for the ping but here also

same dude

[jade topaz]

can i change the bot avatar ?

[upper flower]

Nope

[jade topaz]

it's important

[copper owl]

nope

[jade topaz]

am premium

[copper owl]

even with premium

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[jade topaz]

can i use webhook to change this ?

[copper owl]

No

the bot will always remain the same username and pfp

only thing that changes is the nickname, depending on what you put in

[jade topaz]

just want to change the icon

fuck

[copper owl]

you literally cannot.

[jade topaz]

if i pay more

can i change ?

[copper owl]

You cannot.

No matter what you do, you can't change anything

except for the nickname

[twilit mason]

e

[limber sail]

Hey, how Can I give perms to attach Images In a ticket category. I changed the perms for the category it doesn't work

[rough moth]

Change the perms in panel settings

[limber sail]

alright

[rough moth]

Under permission options

[limber sail]

pog ty!

[rough moth]

Np

[jade topaz]

Is there any possible way for whenever someone opens a ticket have it ping certain roles such as “Mod” so that they get notified when someone needs help?

[mystic hound]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[ocean spear]

What happened to all the channels? Didnt yall have a little more than this?

[eager cargo]

Most were hidden as we moved to community server.

[ocean spear]

Ah ok

[eager cargo]

Although for now we’ve only got a support server

[remote badge]

but how u do that tho

[mystic hound]

not sure what your question is here, if you're asking how to get the panel then follow the setup guide

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[jade topaz]

hey is anyone available to help me real quick

[unique anvil]

http://dontasktoask.com/

[humble sequoia]

-- moved to ticket --

[shadow axle]

that was at 3 am....

[midnight ember]

Hey is there a way that the bot can rename the support channel as ""user"'s ticket"? Like with the name of the person who opened it?

[jade topaz]

Is there a command for me to close the ticket or do I have to scroll back up to the top and react every time? I have the free version

[rough moth]

$close

[rough moth]

do u have premium?

if so u can do {author.name}

[jade topaz]

Thx!

[rough moth]

np

[jade harbor]

is there a way to auto-delete the bots msgs when creating a ticket?

[pale pilot]

The message will be removed once you restart discord or dismiss the message. It cannot be deleted by the bot

[jade harbor]

gotcha

OHHH its a private like "notice" my apologies, I didn't realize that.

[sick trout]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade harbor]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[sick trout]

How do you get the keys for redeeming premium subscription ?

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[sick trout]

Thanks BOT! hahahaa

[scenic plinth]

Thanks @humble sequoia

[iron night]

Gave 1 Rep to Ticket Tool (current: #5 - 133)

[scenic plinth]

There you go :)

[severe path]

[peak ruin]

[jade topaz]

how do i make it so that there is more than one button to click on the pannel?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[copper owl]

Like this ^^
It is a premium feature though

[jade topaz]

ye i have premium

and ty

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #16 - 46)

[copper owl]

if this is too complicated, there's another way of doing this

[copper owl]

no problem !

[jade topaz]

what is the other way

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[copper owl]

Like this ^

both ways work

[jade topaz]

ok

[twilit mason]

Ok

[old geode]

Okay so I got ban from a group in discord an they had the ticket tool thing.. I never got to make a ticket thru theirs would it be the same making one thru here? I got banned on their group an game so they said make a ban appeal thru the ticket tool on discord.. but I can't get to their TicketTool because I'm blocked or whatever from theirs.. Ive been trying to do this for days..

[copper owl]

This server can't help you appeal your ban on another server (that's not linked to this one). Even if they use ticket tool on their server

This server is for Ticket Tool support, so if you have any inquiries related to ticket tool (whether it's a suggestion or you don't know how to do a certain thing), this is where this server comes into play

[old geode]

Ohh okay okay damn man! Thank you I appreciate it!!

[copper owl]

no problem

[alpine dirge]

heya I have a role that should allow me to inspect closed tickets as well. Most ppl with this role can see it no problem but very few including me cannot

I get this instead. Would you have any idea why?

[scenic plinth]

Thats not ticket tool it seems

[arctic pagoda]

Sorry, but I think that this is Tickets website

[alpine dirge]

oh my apologies I must have got the wrong community

[south lake]

So we get notifications every time the ticket will be deleted. Any way to turn it off?

[tribal cedar]

You mean 2 step tickets?

[south lake]

Yeah, I think so

[tribal cedar]

Thats in panel configs general options

It will auto delete the ticket on $close

Or do you mean the notice that it will be deleted in a few seconds?

[south lake]

I don't want it to delete straight away. That is why I enabled it. But it sends push notification

[tribal cedar]

There is no way to turn that notification off besides to turn off push notifications.

[copper owl]

actually no, there is a way to disable this

set your notifications to "mentions only"

or mute the whole category where the tickets are made

you can keep push notifications on, should fix the problem without sacrificing push notifs

[south lake]

where they are made or archived?

[tribal cedar]

Thanks for that info

[south lake]

we need notifications for the created category

[copper owl]

if you have a separate category where they're closed, then mute the close category

[copper owl]

Just have ticket tool ping a role, this way you won't need to continuously get push notifs for random shit haha

[south lake]

it does ping a role.

[copper owl]

Great, then have your notifications as "mentions only"

[south lake]

thanks, we will try that.

[iron night]

Gave 1 Rep to Neptune (current: #16 - 47)

[copper owl]

it'll give you push notifs for when tickets are opened, but won't give you notifications for random things like this

[south lake]

I think that's how it is set up, but I will check. these aren't mine. I get push notifications only when discord is not being used on PC

[copper owl]

Hm, weird
There's no other reason you'd be getting all these notifs, unless you have "All Messages" turned on for the specific category

[south lake]

none of those people would turn on "all messages" on purpose 🤣 I don't think anyone is crazy enough, but I might be wrong. Thank you, I will ask to mute the category.

[iron night]

@south lake :: You can't rep Neptune#6814 for 53 minutes and 18 seconds. Try coming back later?

[copper owl]

yeah thought so haha, good luck

[hardy scroll]

hi i need help

can someone help me

anyone?

[copper owl]

whats up?

what's the problem exactly

[hardy scroll]

so I am trying to close a ticket, and ticket tool just says: Warning: this channel isn't a ticket

But it is-

[copper owl]

can you send a screenshot of that?

[hardy scroll]

Sure!

[copper owl]

hm that's really weird. Does the channel have this message? or something similar

[hardy scroll]

Let me check.

[copper owl]

check the beginning of the channel

[hardy scroll]

No, it doesn't.

but when it was created it did

it like deleted the panel at the start

[copper owl]

are you 100% sure it did?

[hardy scroll]

Yup.

[copper owl]

weird. Can you try any other commands? like $delete, or anything else?

[hardy scroll]

i tried close and delete. any other commands that would help delete it?

[copper owl]

unfortunately no, i think youll have to delete it manually at this point. This is the first time I encounter someone having this problem so im not 100% positive on any solutions

it might even be a bug, but im also not sure if that's the case

might be discord being buggy too

[hardy scroll]

alright, got it.

[copper owl]

I suggest making a ticket in #🎫│make-a-ticket

if it is a bug, it would help the team fix it asap

[solar briar]

Just question for every other ticket tool user, do u know if there's any way to just delete a ticket when a user doesn't say anything in the ticket for a certain amount of time. is this a feature yet?

[copper owl]

$automation

well that's awkward

[copper owl]

it used to be a thing, but unfortunately not anymore

due to discord being discord, if they do enable it, it will cause the bot to hit its rate limits alot quicker

resulting in the bot going offline and full reboot would be needed

[solar briar]

ah

[copper owl]

there are a couple automated features

[copper owl]

but they wont help with this

[solar briar]

ok thanks

[copper owl]

np

[sage verge]

Is there a way to compress closed tickets or archive them so that they don't take up so much space?

[copper owl]

you can delete tickets

[sage verge]

Other than deleting yea, to preserve the info.

[copper owl]

have a transcripts channel

[sage verge]

Ok, i'll try that.

ty

[mystic hound]

$auto

[copper owl]

man LMAO

thanks, i completely forgot what it was

[copper owl]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[copper owl]

you save a transcript by pressing the "Transcript" button once a ticket closes

[copper owl]

this is how you define a transcript channel

np

[agile shoal]

$ticket

Man

[copper owl]

if you want to create a ticket, #🎫│make-a-ticket

[wild kindle]

I warmly welcome
I have added a bot to my server and cannot see it in the ticket tool panel

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

if you meant you cant see it on the dashboard, follow these steps ^

[wild kindle]

It still doesn't work for me

[copper owl]

did you relog?

[wild kindle]

yes

[copper owl]

what permissions do you have in the server?

[wild kindle]

all but the administrator

[copper owl]

well you need to be an admin to be able to see the server on the dashboard

[wild kindle]

okay thank you very much

[copper owl]

you need one of 3 things:

Be owner of the server
Have The Administrator Permission
Have a "dashboard role"|

[wheat tendon]

i bought premium, how do i add it to my server?

[copper owl]

No problem!

[copper owl]

you mean add the premium bot to the server?

[wheat tendon]

yes

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[copper owl]

like this ^^

[green viper]

What do i do there?

Its not showing

[copper owl]

what isnt showing exactly?

[green viper]

Join ticket

I cant join it

[copper owl]

unreact and then react again

the problem is that the server is still using reactions, which are not supported anymore

[green viper]

Other image

Of another guy have this

Heres mine

[copper owl]

just resend the panel

and it'll be updated to buttons

[green viper]

Ok

Thanks

[copper owl]

No problem!

[green viper]

Thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #16 - 48)

[craggy geyser]

If you are looking at the same panel and he sees a button and you don't then you need to update discord

[jade topaz]

how do you make it so when u close a ticket, it gets sent to lets say a spam-log?

[copper owl]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open