🆘│community-support

[humble sequoia]

https://dontasktoask.com/

[rotund kite]

@lethal void what's the issue

You can head to Server Configs > Blacklist Roles (blacklist like mute roles or whatever roles youwant.)

Yes

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[rotund kite]

Get a direct URL and you can place it whereever you want. In the URL sections

[lethal void]

I am unable to setup the the ticket bot

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[lethal void]

Can U just tell me How to setup I'm a precise manner

[craggy geyser]

Try #573205317870157855. It is the simple guide

[lethal void]

Ok

[pliant temple]

hello

i had an issue

when someone creates a ticket the bot says u are not allowed to make ticket

how to enable everyone

anyone help pls,😅😅😅

[craggy geyser]

Make sure you haven't set the create button settings to support only, and make sure you have no blacklist roles

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[pliant temple]

oky thank u

[terse sentinel]

Hi, Is there a way when rejecting a ticket to send the custom reason why it was rejected?

[lament anchor]

when i try to add someone to a ticket using [prefix] add <@user> it doesnt add the person

it comes up with the message that i added them, but doesnt actually add them

[tough estuary]

hihi

i need help with adding ticket tool+ to my server idk where to invite it

[rough moth]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[rough moth]

wdym reject a ticket?

[tough estuary]

thats not ticket tool +

is it?

[rough moth]

make sure there is no space bewteen add and prefix

[rough moth]

you want the premium one?

[tough estuary]

ya

[lament anchor]

aaa okay! ill try again

[tough estuary]

yes

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rough moth]

^^

[tough estuary]

ay ty ^^

[rough moth]

np

[lament anchor]

okay i did [prefix]add <@user> and it had the same output, it sent the message, but no one was added

[rough moth]

try using the users id

and make sure u do it inside a ticket

[lament anchor]

i do, and i do the id

okay i did it both ways

and it still doesnt add them

not even in advanced perms

[terse sentinel]

Sorry, wrong chat

[winged plinth]

what is the prefix of the bot??

[rough moth]

its $, unless u changed it

[rough moth]

is the command by chance turned off?

[winged plinth]

Do you know the command to change?

[rough moth]

you can change it on dashboard

[topaz solar]

u can change it on the dashboard

[winged plinth]

Thx

[rough moth]

np

[lament anchor]

i dont think so, bc it still sends the message "<user> added to <ticket>",,, i can check ofc

[rough moth]

so it responds?

well then it should be adding them if it says that

[rough moth]

are you able to ping them in the ticket

[lament anchor]

nope

[rough moth]

hmm weird

[lament anchor]

ik AHAH

[rough moth]

try making a new ticket, and adding them there

[lament anchor]

alright!

same thing, sent a message, didnt add 😩

[scenic plinth]

Make sure the bot has permissions to manage permissions within that channel.

[lament anchor]

is there a way to enable it for the bot as a whole?

[scenic plinth]

You can try to allow the bot permissions to manage roles through its role.

[lament anchor]

it has that already ^^ is there another way?

[jade topaz]

Hey! I want to ping a specific Person instead of a whole Role. How can i do this? 🙂
Or is this even possible?

[craggy geyser]

Use the user id

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[craggy geyser]

It should work with users

[jade topaz]

ah yeah thanks 🙂

it did

[clear kite]

I connected panel to a category but all my tickets still appear at the top of my server?

[orchid tinsel]

how do I make the bot ping a role once a ticket is created?

[rough moth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rough moth]

@orchid tinsel ^

[orchid tinsel]

thanks

thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 104)

[rough moth]

Make sure they are connected to open category, and also only new tickets will be put in the category

[rough moth]

Np

[clear kite]

@rough moth this is how I have it?

[upper pelican]

Hey guys how do I make it so only my support team can close tickets ? I know it sounds dumb to ask 🙂

[clear kite]

Under general options, and just add the roles you want to be able to access

I also set the same roles under the server configs > dashboard roles

[half cosmos]

I can't click on the "read channels" option in the Ticket Tool Dashboard

[nocturne spruce]

Hey, whast the difference between $close and $delete ?

[half cosmos]

close so you can re-open later if needed. delete to delete forever.

wish i could get mine to work again lol

I've tried 3 different web browsers and logged out on each one multiple times. Still is refusing to do the clicky click

[nocturne spruce]

i mean change that in the server itself?

[half cosmos]

It is

Makes sense right?

[nocturne spruce]

then give it a min

log in and out

[half cosmos]

I just don't understand why it stopped working cuz it was fine before.

[humble sequoia]

Solved in another channel.

[copper owl]

you have to do it through the server role settings

[orchid hound]

I want it to stop spamming mesages when i create ticket, how do I do it ?

[rough moth]

Spamming?

It never spams messages

[orchid hound]

When you are the one configuring it, you see the message you are the only one able to see after anyone creates a ticket

its annoying

[rough moth]

The hidden message u get when u create a ticket?

That’s not removable if so

[orchid hound]

Sad, but thank you

[harsh crystal]

Wate you prefix @pseudo glen

Pls

[scenic plinth]

$

[harsh crystal]

Mrc

[golden shoal]

Hey - hope all is well. How can I prevent my members from seeing the Claim button?

Noticed that when they create a ticket, they can see the Claim button. I just want them to see Close

[tribal cedar]

You can use the panel configs -> settings -> button options and choose to not show the claim button

Make enable button red

[golden shoal]

ah shucks! that easy.. It's staring me right in the face, too

while I am here . disable delete ticket button, too

Thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #11 - 59)

[tribal cedar]

Anytime

[tribal cedar]

I plan to have $delete for higher up admins on major tickets and $close for support staff to ensure the admins see it

Can do a lot with tt

[golden shoal]

I see. Appreciate it. So far it's just me...so that will work once I bring in more admins

[versed dust]

Hello. New here, just installed the bot on my server and have been testing. Only issue I have is how my mods and I can interact once the ticket has been opened, I assume it's all done through the ticket channel that the bot automatically creates? Once the ticket closes does the channel auto delete, or does it have to be done manually? Thank you in advance.

[fringe cairn]

I can not open the list
I have a premium bot

[rough moth]

it has to be closed manually

[rough moth]

try reloading the site

[fringe cairn]

do this few time

it's fix

[versed dust]

Ok, so as long as the person has the correct role that is matched up with the bot then they should be good to interact with the ticket opener?

[fringe cairn]

it's happend again

[golden shoal]

Hey is there a way create a grid mutil-panel buttons; 3x3, 4x4, etc?

My OCD is kicking in.....

[pale pilot]

You can set a number of how many buttons there should be in one row

[golden shoal]

oooooooooooh! I saw that and didn't think to touch it.

[pale pilot]

🙂

First time anyone is specifically asking for this lol 🙈

[golden shoal]

Thanks @pale pilot

[iron night]

Gave 1 Rep to Simple (current: #7 - 115)

[golden shoal]

My OCD is now happy!

I am very specific and particular. My members hate me because I am always changing something in my server.

This and Dyno might be my last project for awhile, lol

Via mobile device its 2x2 ..

discord web-app it's 3x3

[pale pilot]

well, nothing we can do about that. There's only so much space on mobile

[golden shoal]

Truth.

Fixed mobile with 2x2

[high valley]

is there a way to change what the logging message shows for ticket created? Would like to remove the name and just leave the ticket # and panel

[lapis garnet]

ازاي اضيف في التكت بوت roulette

اريد افتفسار

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[high valley]

not sure if that for me but im looking for the logging option, where it autosends who created a ticket, # and panel. Would only want the ticket log to show ticket # and panel

[jade topaz]

How I make a awaiting support channel.

[lapis garnet]

I want to add roulette to ticket

[lapis garnet]

[lament anchor]

is there a command that gives us a link to the ticket message so we dont have to scroll back up to close?

[rough moth]

You can pin the message automatically by setting it up in panel settings

[civic terrace]

Hello how can I make partner?

[lament anchor]

ohh okay yeah!

[stone pagoda]

call u help me?

o need to create a role

[rough moth]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[short hull]

#822625785990610954

[upper pelican]

Yea I’m not seeing under general options if I can prevent the customer to close ticket or do they have access to that always ?

[ivory knot]

can change bot name?

[static dirge]

is ticket system down

[radiant moss]

Developers notified

[static dirge]

[rigid pilot]

Ticket tool is offline

I cant even make a ticket to get support in this ticket tool server

[thick steeple]

same

[rigid pilot]

@thick steeple its the same problem with the website

[rough moth]

the bots and dashboard seem to be down atm

developers were notified as tinyy said

[thick steeple]

[alpine prawn]

just me or is it down

the bot AND the dashboard

[jade topaz]

^^ scroll up

[rough moth]

nope everyone

[alpine prawn]

okok

just joined the discord so

[radiant moss]

At this time it appears both bots and the dashboard are down. We are currently awaiting a response from the developers. Please be patient!

[rough moth]

Both Bots and Dashboard Outage

The developers were notified of the current bot and dashboard outage. Please be patient as said above.

[jade topaz]

Suggestion: Put support server invite in the bot's about me. It was harder to find the invite to the support server when the dashboard and bot is down

[rough moth]

i can forward this suggestion to the suggestion channel if you would like

[jade topaz]

Yes please do, thanks!

[radiant moss]

@pseudo glen

[naive pecan]

hey! can you please post in #📣│bot-news so it will be forwarded to my server for my staff

[radiant moss]

I am afraid I cannot do that. I do not have permissions within that channel. Apologies.

[naive pecan]

Ok, understood

if you can do it when you get the chance, please do, thanks!

thanks @radiant moss (there)

[iron night]

Gave 1 Rep to Tinyy (current: #15 - 44)

[radiant moss]

I am sure when one of the Devs get on they will post about it. Thanks 🙂

[naive pecan]

No worries :)

[radiant moss]

At this time it appears both bots and the dashboard are down. We are currently awaiting a response from the developers. Please be patient!

[gaunt sequoia]

Turn on the bot the bot is floating

[scenic plinth]

Be patient.

[jovial yacht]

since the bot is down in #🎫│make-a-ticket i was wondering if ticket tool can react to an already made message for ticketing?

if not sry for wasting time

[scenic plinth]

No it cannot

[jovial yacht]

alr thanks

[scenic plinth]

Yes its down Deci.

[grizzled summit]

Rip

[radiant moss]

Developers are notified and are working on a fix

[grizzled summit]

Ty ty

[iron night]

Gave 1 Rep to Tinyy (current: #15 - 45)

[scenic plinth]

For those of you chatting in #📈│reviews, yes its down, refrain from chatting there.

[radiant moss]

#📣│bot-news

[vernal musk]

البوت ليه اوف لاين

[robust sandal]

! ˹ 𝑳𝑿𝑹 ˼

Why of line bot

Arabic (ar) → English (en)

[scenic plinth]

/ar Its having issues initially hosting likely. The developers are fixing it.

[robust sandal]

لها وجود قضايا استضافة في البداية من المرجح. المطورين يقومون بإصلاحه.

English (en) → Arabic (ar)

[vernal musk]

متى يخلص

[robust sandal]

! ˹ 𝑳𝑿𝑹 ˼

When does it end?

Arabic (ar) → English (en)

[scenic plinth]

/ar No clue. You can checkout #📣│bot-news for more information.

[robust sandal]

لا فكرة لدي يمكنك الخروج #📣│bot-news لمزيد من المعلومات.

English (en) → Arabic (ar)

[feral cloak]

I know it was down because I could see it on my discord I run a listing bot listing company

[vernal musk]

شكرا يأخي♥️

[robust sandal]

! ˹ 𝑳𝑿𝑹 ˼

Thank you brother♥️

Arabic (ar) → English (en)

[jade topaz]

thats a cool bot haha

[feral cloak]

todo bien

[jade topaz]

ticket tool is down in my servers?

[median turtle]

Yep, mine too

[radiant moss]

Developers are working on a fix

[feral cloak]

they're working on a fix

[eager forge]

Bot is down rn?

[median turtle]

TY

[scenic plinth]

Please read the above, the developer are aware.

[eager forge]

Ohk
Mb

[jade topaz]

[eager forge]

Hope everything gets back normal soon

[radiant moss]

Ticket Tool is currently down in all servers. Developers are working on a fix!

[dusky steppe]

[median turtle]

Have a good Day/Night devs

and users

[feral cloak]

were you guys all the time you're great ticket system @radiant moss

[scenic plinth]

Let's not ping random support please, but thank you.

[grizzled summit]

Ya'll are so patient with the constant asking of the same question @staff . Keep up the good work ❤️

[scenic plinth]

Good night to you as well

[feral cloak]

I will keep tabs on it

[restive summit]

thanks Tiny, hopefully it gets fixed quickly 😦

[iron night]

Gave 1 Rep to Tinyy (current: #15 - 46)

[silent kindle]

why is my ticket bot offline?

[jade topaz]

it is offline

help me!

[scenic plinth]

@silent kindle @jade topaz

[rough moth]

yes

[jade topaz]

oh

[floral prawn]

Ticket Tool is currently down in all servers. Developers are working on a fix!

website is ded as well. -- Error 502 - Bad Gateway for me.

[haughty siren]

Is it still down?

[restive summit]

yes

[haughty siren]

Damn

[static dirge]

f in the chat

[radiant moss]

Premium appears to be up

[humble sequoia]

Pong! Latency is 213ms. API Latency is 80ms [-]

[magic moon]

Hopefully regular ticket is up soon

[thick path]

yah

[radiant moss]

Dashboard is up as well

[magic moon]

Because I have an open ticket which somebody opened and it's not letting me close maybe because it's down

I even did $close

[thick path]

same'

@radiant moss

if u have perms

[radiant moss]

?

[magic moon]

It don't ping everybody

[radiant moss]

oh yes i see

[thick path]

did it in reviews 2

thanks

[radiant moss]

Free bot is making its way back online most likely

[thick path]

ok thanks for getting it to work 🙂

[radiant moss]

That would be our amazing devs

[thick path]

ok then thanks devs 🙂

it worked for me

[magic moon]

Is ticket tool back

I see it online that's why

[thick path]

yes it worked for me and mostly likey you to

[magic moon]

It's not working for me

[thick path]

rip give it a min to fully work

[scenic plinth]

It will probably take a few minutes to start up for all servers. Give it time.

[high valley]

is there a way to change what the logging message shows for ticket created? Would like to remove the name and just leave the ticket # and panel

[scenic plinth]

No sorry

[restive summit]

thanks fixed for me

[feral cloak]

I'm guessing it's all fixed now

[feral cloak]

who do I talk to you about inviting it to my platform to my bot list in company

[solid stream]

It's all fixed, the outage was related to my host having major connection problems.

[feral cloak]

oh

who do I talk to you about inviting it to my platform to my bot list in company

list it's fixed now 🙂

we'll use your platform all the time and we absolutely love to ticket system

[grizzled summit]

How do I get my premium role here?

(i have premium)

[rotund kite]

~~Can you create a ticket, I'll assist you there. ~~#🎫│make-a-ticket

I have made a ticket for you, the instructions are in there.

[forest kayak]

I know how to create a ticket but my main issue is that once you open it I don't want it to send a message, "Ticket created #ticket-0000"

[rotund kite]

This is not possible to be disabled unfortunately. But it is a message that can be dismissed. From either tapping the dismiss message button or reloading the Discord app. Only you can see the message.

[spare surge]

is any one able to help me fix my oracle launcher

[craggy geyser]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[keen lotus]

Can i get rid of the time limit?

[mystic hound]

Nope, its there to ensure discord rate limits are maintained

[keen lotus]

ok

ty\

[frail eagle]

Is there a way to add a pingrole when someone opens a ticket

anyone?

[rotund kite]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rotund kite]

@frail eagle

[frail eagle]

Oki

[fading yarrow]

I'm sorry this is most likely dumb af but how do I claim the premium role? I accidentally clicked off the welcome message which I'm sure it probably explained how..

[craggy geyser]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[fading yarrow]

ty

[iron night]

Gave 1 Rep to Swift (current: #8 - 110)

[tacit canyon]

Can support tickets (channels) be set to auto delete after its closed

[craggy geyser]

You can set them to skip closing, and the close button just deletes which is kind of the same thing. Turn off two step ticket in general settings

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[pale pilot]

@jade topaz #📈│reviews is not the place to show a screenshot of your warnings.

[jade topaz]

It is

It was without a reason

[pale pilot]

If I tell you it's not the place, then it isn't the proper place

And I will not have a discussion about that with you now. Suck it up or get further punishment

[jade topaz]

No I

U*

[tacit canyon]

Why is this coming up when either a support team member or customer clicks the close button? I can confirm and have checked perms set for the category and server wide

[pale pilot]

Can you run the $debug command in that channel?

[jade topaz]

No u

[prime bridge]

Successful Mutes: 1
Unsuccessful Mutes: 0
Reason: unnecessary spam
Moderator: @pale pilot

[tacit canyon]

Oh I see could it be that it requires manage roles? I wouldn't have thought manage roles it really needed?

let me toggle it on do another test and re-debug should it happen again

[pale pilot]

it does need this permission in that step, yeah ^^

[tacit canyon]

aaaa that solved it thanks, Wonder if I can pick your brains on something else. I am really keen to set the bot to category permissions only not server wide assume its not possible with the way the bot works? I did give it a try but its not happy

[pale pilot]

It should work with most permissions. If you give the bot all the necessary permissions in the category where the tickets will go and in the channel that the panel is in, then it should be fine I think

I never tried it, so the bot might give out error messages again

[craggy geyser]

If this isn't solved, I had someone ask recently about this. Make sure you set a ticket open/close category and then as long as that category has perms you should be fine. Otherwise it tries to open tickets outside of any category and can only do that with sever wide perms

[opal plaza]

[craggy geyser]

As the error says, go to sever configs, you have the premium bot selected in the dropdown but you don't have premium so you need to make it the free bot

[tacit canyon]

Might have been me, I did make sure the open/close category is set however the support panel in our information channel (also the bot has perms over) still shows an permissions error if I turn off server wide manage messages, view channels etc

[craggy geyser]

Hmm. Maybe it does need to be sever wide then? I don't know too much about that, I am happy giving the bot admin on my severs so haven't needed to play around with perms

[tacit canyon]

Im probably just being very overly cautious with the bot server wide perms, Im using it in a few verified servers so being super carefully with what is opened up

ill stick with the server wide stuff for now tho, the benefit of the bot is worth it

maybe could be a development idea 😉

[earnest steeple]

how to get rid of this little space between button and the username

just send the button, nothing else

[tropic wing]

how do i make it so when i open a ticket it pings a certain role

[fleet scaffold]

Is the ModSystem Bot a custom bot or actually a bot

I’ll be needing it

[pale pilot]

It's the wick bot in a custom version

[pale pilot]

There is always a message, you can't get rid of it

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[pale pilot]

@tropic wing

[fleet scaffold]

Oh ok

[tropic wing]

ok

[opal plaza]

how to do free?

[rough moth]

U pick the free one here

[analog iris]

can i select more than 3 roles to view tickets?

[rough moth]

Yes

[solid stream]

Yes, if the save button disappears then collapse the drawer and reopen so it resizes it.

[formal mural]

What is Webhook Options for, please?
Enable Webhooks (Contact Ticket Tool support team to enable webhooks) I can't find it anywhere

[solid stream]

It's a beta option that's being tested.

[formal mural]

So it's not working yet?

[solid stream]

It is working, but It's likely to change alot as we move forwards.

[formal mural]

Thanks, is there somewhere how to use it or not yet?

[solid stream]

Not yet, it's used like a standard webhook, the bot makes post requests to your url and you manage the data it sends you.

[novel maple]

@humble sequoia

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jolly ingot]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[opal plaza]

Thanks

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 105)

[weary plank]

Hola, alguien sabe español? Necesito ayuda en algo

Quiero hacer un panel así con el bot, pero no puedo. Me indican como lo podría hacer por favor?

[weary plank]

I will try to use the translator ...

Can you tell me how I can make the ticket tool do this?

[tribal cedar]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[tribal cedar]

Premium is required. Do you have premium?

[weary plank]

No

[weary plank]

Does this option also require premium membership?

[mystic hound]

Nope

[restive summit]

@here is there a way to disable reaction visibility. This is something that started happening with the new reaction emoji update on discord, previously if a person created a ticket, their reaction would be deleted thereafter, but now if they create a ticket, their reaction is saved. This is setup in a channel where reactions are not allowed. So the problem is now customers can right click on reactions and see who has made a ticket, which could be an a privacy concern for me. Ideally I'd want the bot to return the reaction to 1 (only the bot has responded).

as is, someoen can right click and basically see all the customers who have used the service

[raw dew]

i just opened a ticket for this

[rough moth]

Resend the panel

And use buttons

[restive summit]

Is buttons a new feature? Never saw that

[rough moth]

It’s been out for a few weeks

But yes it’s new

[restive summit]

is it in panel configs?

[rough moth]

Just resend it

U can do it by command

Or through dashboard

$panel {panel id}

[restive summit]

I don't mind a list of

where would I go, i know how to resend but can I change options through here before I resend?

[rough moth]

U can change some of the buttons in button options

[restive summit]

Ah i'll play around with it then.

just by resending the ticket tool, this will fix the issue of having a list of customers who have used the service private? instead of numbered and public to whoever wants to view?

i'm trying to prevent this

[rough moth]

It’ll look like something in #🎫│make-a-ticket

[restive summit]

It's not a nefarious business, just I like having customers' privacy preserved

Ok I like that

I'll try this then

[rough moth]

👍

[restive summit]

how do I get a premium subscriber rank? I am one 😄

So in summary, I am just using an outdated version of the ticket tool since I haven't resent my ticket tool panel in months?

[rough moth]

Outdated reactions yes

[rough moth]

Run $debug and send the link it gives you in #🎫│make-a-ticket

[restive summit]

Thanks friend 🙂

I'll sort that out once I sort out the privacy issue

[rough moth]

Np

[restive summit]

@raw dew hopefully this helps your situation too since you mentioned it was an issue for you as well

[raw dew]

yeah fixed

thanks

[restive summit]

I really like that we can change the button color too, excited to see if this green button works, I like green

[raw dew]

xD

[rough moth]

Yep

4 colors but it’s limited cause of discord

Hoping discord adds more colors

[restive summit]

Blue is calming too

decisions, decisions

hmm another question, this is a premium only option?

and where do I send the link after debug?

[rough moth]

For the role go to #🎫│make-a-ticket

Make sure to tell them u want the role

[restive summit]

Thanks @rough moth also do you know if buttons is premium only?

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 106)

[rough moth]

anyone can use buttons

customizing them is premium only tho

[restive summit]

Nice, i'm not sure what parts are the customizable ones because I have it all unlocked, was just curious

ah I get it, the things with a diamond 🙂

[restive summit]

Ok @here

I integrated the buttons, but now having a major issue where mobile users can't see the button?

it's a green button

they're using an ipad, maybe not the most recent discord app edition? I'll let them know, I just checked on my iphone

i can see it there

i'll tell em update discord on their ipad, hopefully that fixes it

Yeah that fixed it 😛

Is there a way to disable ephemeral messages via the control panel?

[pale pilot]

Nope, this message cannot be removed

[restive summit]

So this is a new feature? and not optional?

[pale pilot]

It only shows for you though and deletes after you restart your discord client (or when you click on "dismiss message")

[restive summit]

Ah ok

[pale pilot]

part of the button update

[restive summit]

Just trying to see from customer point of view the order process, because this will change their experience somewhat

no big deal

I like the button update, as I said before privacy issues of who was ordering and when via emoji reaction reading from other customers, could be a problem

[pale pilot]

Nothing should really change, as reactions just got replaced

[restive summit]

and this button issue solves it

so it's really nice

[pale pilot]

ah okay

[restive summit]

Like i stated earlier, emojis would stack up and I guess it could be an invasion of privacy if I didn' tmanually keep clearing to 1 reaction (the bots)

this really lightens my load, thanks a bunch

thanks @pale pilot

[iron night]

Gave 1 Rep to Simple (current: #7 - 116)

[pale pilot]

yeah, with the button update, reactions are getting completely removed so the bot stopped removing the reactions ^^

[restive summit]

Very nice

Great job guys

[pale pilot]

Thanks 🙂

[restive summit]

Also I think for new custoemrs/new to discord or new to the server, it lightens the explanation of 'react to an emoji to create an order', because that can seem kinda unintuitive. I think this big great button with 'create a ticket' is very user-friendly

[pale pilot]

Yup. You can thank discord for that 😄

Our developer is also in love with them, they make his life much easier

[restive summit]

Nice

thanks @jade topaz 🙂

[iron night]

Gave 1 Rep to Developer.exe (current: #53 - 1)

Error: You're still on cooldown

[restive summit]

Thanks @upper flower

[iron night]

@restive summit :: You can't rep Developerツ#1234 for 59 minutes and 39 seconds. Try coming back later?

[pale basin]

How do we get help?

I added the bot to my server and made a panel and everything but the message doesn’t have the reaction 📩

[rough moth]

Update your discord

[craggy geyser]

This is when I tell you that the developer is actually not Developer. But BattleEye/Josiah (same person)

[restive summit]

Ha, oh my bad!

[craggy geyser]

Developer does develop things, but for ticket tool they are more in charge of people, while Josiah is in charge of coding

[paper bison]

m

[tranquil lotus]

Just wondering if this bot will ever be open source?

[pale pilot]

Nope, never.

[jade topaz]

Anyone able to help can access the website to change the settings

[tribal cedar]

http://tickettool.xyz

Change the settings there.

If I can help in any other way lmk

[radiant moss]

Hey @wet carbon please do not send non review messages in #📈│reviews are you still having issues opening a ticket?

[naive pecan]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[wet carbon]

Oh oops, i thought i had support open LOL

but yeah on mobile i cant open tickets or open tickets but i can on my desktop

[radiant moss]

What does it say?

Go to the app store and make sure your discord app is up to date. Usually it needs an update and will send Interaction Failed

[wet carbon]

aaaand that fixed it… thank you

[iron night]

Gave 1 Rep to Tinyy (current: #15 - 48)

[radiant moss]

Np! Glad I could help

Also please delete your message in #📈│reviews

[near timber]

is the bot having troubles because every time i do $ help it doesn’t respond

@scenic plinth

[scenic plinth]

Don't ping people for support, are you trying to use Premium?

[quick ridge]

hi, not sure if this is the right channel, but I want to ask about the possibility of tagging someone in the new Confirm Close message.

This is on a free bot. Previously, the Confirm Close appears as an additional checkmark emoji below the opening ticket message within the Ticket channel. Now, the Confirm Close appears as a standalone message.

My question is, is there a way to write the name or tag the user who tapped the Close button on the Ticket message?

I'm looking to have the effect of:

1. User A taps the [🔒Close] button
2. Ticket Tool sends the message saying that User A has requested closure of the ticket. Please confirm.
3. User B record that User A is the one who requested the closure of the ticket and then confirms the closure by tapping on the Close button on this standalone message.

[rough moth]

Not possible for either bots and if it was to be added I’m sure it’ll only be a premium feature

Cause most ticket tool customization is premium only

[jade topaz]

Is there a way to prevent users with a certain role on a certain panel? Or does it just have to be for all the panels.

[quick ridge]

I see. Noted. Thanks!

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 107)

[round swift]

is it possible to rename the ticket tool bot and/or change its avatar? (premium user here)

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[scenic plinth]

^

[round swift]

thank you! <3 @scenic plinth

[scenic plinth]

Np

[jade topaz]

$votes

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[jade topaz]

$vote redeem

[humble sequoia]

You need atleast 6 votes to redeem

[craggy geyser]

Please do this in your own sever. It doesn't need to be here

[viscid fern]

How do I make my tickets go into a certain category? They keep appearing at the top of my server.

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[spark hound]

Here

[viscid fern]

I can't find that.

Nvm.

[patent jacinth]

After creating a lot of tickets, my other discord channels seem to move around, is there a fix to this?

@ me in your response, thank you

[mystic hound]

Ticket tool doesn't physically move your channels at all, you might get the feel that they're moving when new channels (tickets) are created, depending on where you've set them to be created. I'd recommend setting a ticket category (see below) and moving the category to the bottom of your server so it doesn't interfere with anything

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[mystic hound]

@patent jacinth

[patent jacinth]

Thanks for the reply, i've got them set up into a certain category however when there's a lot of tickets, it seems to move other channels around (in a separate category), maybe it's a Discord issue.

[mystic hound]

is it possible that you have more than 50 tickets at a time? because 50 is the discord specific category limit, after which tickets will default to the top of the server unless a secondary category is set

[patent jacinth]

Unfortunately not, it's actually not any tickets moving - it's normal premade channels 😄

Not to worry, thanks for the help!

[mystic hound]

Ah, in that case I doubt its a Ticket Tool issue, might even be someone accidentally moving them around

[craggy geyser]

@patent jacinth this sounds like a discord issue. My sever has had similar, not with ticket creation but when moving a normal channel from mobile other channels get randomly moved. This might be your issue?

[golden shoal]

I have claim ticket enabled, but when a ticket is started, the claim button is not showing

[craggy geyser]

Do you have premium?

[golden shoal]

Yes

[craggy geyser]

Try doing $claim (or change the prefix if you have done) to see if that works

[golden shoal]

stand by

Weird

I removed the toggle saved. Re-enabled > saved. The claim buttons are back now

[craggy geyser]

Perfect. It does go wierd sometimes

[golden shoal]

the command worked as well

Thanks @craggy geyser I had a ticket sitting in the queue since 2am.

[iron night]

Gave 1 Rep to Swift (current: #8 - 111)

[golden shoal]

ok now the user submitting the ticket and view the claim button. but, i thought i had it set for only admin

[craggy geyser]

They can see it but can't use it

[golden shoal]

yes

[proud jewel]

كيف كذا؟

[golden shoal]

can't claim your own ticket - something like that

[proud jewel]

@golden shoal

[craggy geyser]

That is true. But also, if you added someone else to the ticket, they would be able to see the button but still can't use it if it is admin only

[proud jewel]

@golden shoal ؟

[craggy geyser]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[robust sandal]

! 『𝐀𝐋𝐒𝐇𝐀𝐌𝐀𝐑𝐈🇸🇦』

How is that?

Arabic (ar) → English (en)

[craggy geyser]

/ar buttons replaced reactions. Resend the panel

[robust sandal]

أزرار استبدال ردود الفعل. إعادة إرسال اللوحة

English (en) → Arabic (ar)

[proud jewel]

?

[craggy geyser]

/ar and please don't ping random members for help

[robust sandal]

ورجاء لا بينغ أعضاء عشوائي للحصول على مساعدة

English (en) → Arabic (ar)

[proud jewel]

K

[golden shoal]

Thank you. But, it's kind of hard to follow your screen shot.

[iron night]

Gave 1 Rep to ! 『𝐀𝐋𝐒𝐇𝐀𝐌𝐀𝐑𝐈🇸🇦』 (current: #53 - 1)

[proud jewel]

K❤️

[golden shoal]

Ok. I'll keep messing with it. I had it set not to show idk what happened.

[craggy geyser]

Oh, I didn't know buttons could be hidden to some people and not others? That's a cool feature if it exists

[golden shoal]

That's what I thought I initially did. Lol. I was high last time... Let me go wake and bake.....

[grand abyss]

why cant none of mymembers view there ticket

[upper turtle]

Whenever I try open a ticket and click the reaction role it just comes up with Invalid Form Body

I'm pressing the Create Ticket button but nothing is happening

[spark hound]

Update your discord

[upper turtle]

It worked, thanks

[strong moon]

Hello guys, I have a simple problem, Marco, add me with a wrong account. I have another account, I mean

[rough moth]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[spring tulip]

Is it possible to disable the transcript people get sent so they don't get sent a transcript

[tribal cedar]

Yes in logging options under panel configs just make the direct message transcript to off or red

So panel configs -> settings -> logging and make direct message transcript to off

You can also make the $transcript command support only in command configs

[spring tulip]

Is there a dashboard for this bot or is it just through commands, I'd just go figure it out but I'm on a 128kbps internet connection so loading up a page would be 10 minutes lol, funny and dumb

[tribal cedar]

http://tickettool.xyz just login on top right with discord and click manage servers

You will need owner or admin access on the server or have had one of those levels add your role to dashboard perms

[spring tulip]

System Failure: @Ticket Tool Missing permission VIEW_CHANNEL

Not sure what I have to click and where to click it to fix that

I fixed my issue.

[craggy geyser]

It means you need to give ticket tool the view channel permission in the category you are making tickets

Never mind

[spring tulip]

Thank you

Thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #8 - 112)

[craggy geyser]

Np

[spring tulip]

Are transcripts off by default?

[tribal cedar]

Well its a premium feature and I would suspect so

[spring tulip]

Ok thats good, would rather not have transcripts all together for my usage

Is there a way to send an automatic customized message upon creating a ticket

Like any of these two messages or both

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[safe prairie]

@spring tulip

[golden locust]

Any idea why someone wouldn't be able to see the "Create Ticket" button?

I have several people like that, and it's not role related.

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[sage verge]

Mobile users cant see the button to create a ticket, is there a way around this?

[mystic hound]

update discord

[arctic pagoda]

Hi, sorry to bother you, but in my server I have TT and I wanted to know if CDT is Central Daylight Time or a Spanish time zone so I can announce the times when TT is down for scheduled maintenance and because my server is Italian and I'll have to convert time in CEST time zone.

[robust sandal]

Light

hōʻano hou i ka paio

English (en) → Hawaiian (haw)

[foggy sedge]

Is there a way to automatically close a ticket if there is no response by the person who made it after a certain amount of time?

[jade topaz]

How can me add reaction in the ticket

[analog osprey]

Is there a limit to how many Ticket Bots you can have? I just added one to one of my servers and its not showing up on my dashboard, I have kicked it and retried but nothing.

[torn temple]

Umm anyone who can help me 😅

[tribal cedar]

Logoff the website completely and log back ok

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[tribal cedar]

With?

[tribal cedar]

Not yet but I know its been suggested

[foggy sedge]

Thanks for the reply ♥

Thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #11 - 60)

[tribal cedar]

Anytime

[craggy geyser]

It used to be a feature but was removed due to rate limits

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[tribal cedar]

AH

[craggy geyser]

$auto if interested

[tribal cedar]

Makes sense i suppose

[torn temple]

@tribal cedar umm i got response to my ticket thank for asking tho

[iron night]

Gave 1 Rep to Enigma (current: #11 - 61)

[tribal cedar]

Anytime

[tribal cedar]

Oh ty I got you thats the helpfile for it. I understand 4 hrs later but I do eventually. Understand

[hoary quiver]

Hey guys, is it possible to delete channel after CLOSING the ticket? Without the channel being preserved? Like, I close ticket and automatically channel delete. I didn't find it anywhere. Can you please advise me? Thank you. ❤️

[radiant moss]

Hey, go to your panel settings --> General Options --> Turn off Two Step Ticket

[grand sleet]

is suggestion still available?

[proud dew]

Hey, my panel isn't showing the green button, I remember before I had to do something like $panel [ID] but it's not showing up. Am I messing something up?

[undone robin]

Try doing $debug please

[proud dew]

I actually just got frustrated, and cloned another panel that works to get around it lol.

[frail dragon]

How To Make Ticket?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[pale pilot]

The button for creating a ticket isn't showing up? Check your button options on the dashboard. Maybe you disabled it. Otherwise the only reason could be that your discord client is out of date and you need to update

[carmine badge]

how to add attack file permissions on dashboard for everyone

in there ticket

@pale pilot

sorry for disturbing

know I see the option

[drifting wedge]

What does the web hook thing do?

[indigo cobalt]

Hi

I wont arab help

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[indigo cobalt]

Ok tank you

[rain marlin]

may i know how to change the ticket number ??

[safe prairie]

You can set the current ticket number in the panel settings

[rain marlin]

Thanks man

[safe prairie]

You're welcome

[vale laurel]

Is there a way to check who closed or deleted a ticket?

[craggy geyser]

Only if you have logs on

[vale laurel]

How can i check? Please

[craggy geyser]

If you set a logging channel and set up logging closed and deleted tickets the embed says who did the actions

[rigid nest]

Hi there. I can’t create a ticket here. I just invited the bot to@my server, created the panel, but using the envelope doesn’t trigger the ticket. What am I doing wrong?

[tribal cedar]

Why can't you create a ticket here. Do you get errors?

[rigid nest]

I can’t react in the #🎫│make-a-ticket channel

[tribal cedar]

Doesn't give you an error in red?

[rigid nest]

No. It doesn’t give me the option to react. When I long press the message it doesn’t give me the option.

[tribal cedar]

Can you try updating your client? Recently buttons were released and it might be the issue for here and your own server. 1 problem at a time is always the best play

[rigid nest]

Forget it. I’ll try to figure it out. I’m not necessarily concerned with trying to make a ticket here. I just want to get the ticket bot to work on my own server. I’ll figure it out.

[tribal cedar]

Like I said said the issue may be the same for both places.

Without an error or more info to go on I can only guess.

Are you using the premium bot when you don't have premium?

[vale laurel]

You need to update your app ☺️

At least that was my fix for my members! ☺️

[vale laurel]

Ty 🌸

[iron night]

Gave 1 Rep to Swift (current: #8 - 113)

[tribal cedar]

He will figure it out i suppose. Smh

[tribal cedar]

Did you need assistance?

[void moss]

@tribal cedar no

[candid pagoda]

Eu quero ajuda.

A configurar o ticket -tool em um servidor

[tribal cedar]

#573205317870157855 follow the steps mate

[real wasp]

I got the premium version of ticket tool it’s working for everyone else but every time I try to react it says interaction failed even on this server it gives me the same error

[mystic hound]

Update discord

[real wasp]

Please excuse me being a idiot ... thank you very much

[wraith vigil]

You know why this error is due, I try to put this command on my server and it does not work for me
Failed to send panel, Run $debug in the channel to check for errors.

[fast mesa]

I need sipport

Support

[humble sequoia]

-- moved to ticket --

[charred jackal]

How do you view the other persons ticket if you are the support person

[scenic plinth]

You click the channel?

[scenic plinth]

Means it does not have the proper permissions, use $debug to see what permissions it needs.

[charred jackal]

No I mean like say in my Dizzy channel you opened a ticket and asked a question

How would I view that question

[scenic plinth]

I don't understand what you mean, you need to have access to the ticket and have permissions to read the message history.

[wraith vigil]

Where should I put the command? in no channel it works for me

[charred jackal]

So @scenic plinth say on my discord server you opened a ticket yeah?

[scenic plinth]

This means the bot does not have permissions to send messages, allow it to do so.

[scenic plinth]

Ok?

[charred jackal]

and you asked me a question on that ticket ok?

How would I (support team) answer back to them?

[wraith vigil]

I created a channel without restrictions and it doesn't even work like that and I gave it administrator permissions too 😦

[tribal cedar]

Do you have the premium bot selected in server configs?

[scenic plinth]

I still have no idea what you're implying.

[scenic plinth]

What is your servers ID?

[charred jackal]

Ok so how would I view that ticket and give you an answer to the question?

[scenic plinth]

Click the channel, respond to my message?

[charred jackal]

Can I give you a link to my dizzy so I can try it out cos I am still rlly confused

Lemme take a screenshot

How would I respond to the question as a support member?

[wraith vigil]

@tribal cedar thanks, I had not realized this option

[iron night]

Gave 1 Rep to Enigma (current: #11 - 62)

[tribal cedar]

Np

[tribal cedar]

Just reply right there in the channel

[wraith vigil]

👍

[tribal cedar]

Sorry kenzie

❤

[scenic plinth]

?

[tribal cedar]

Kinda jumped on your support requests there

[scenic plinth]

Oh, not necessarily

[charred jackal]

Can one of you try it out in my channel? You can leave straight away tho

[tribal cedar]

You can have one of your members talk to you through the ticket or have them make one and talk to them through the channel thats created when they react. I don't join discords necessarily because of rules as much as I'm in enough already lol

[charred jackal]

They arent online you can leave staright away

[tribal cedar]

Don't think in allowed to

[charred jackal]

oh ok

[tribal cedar]

But really all your missing is that the channel that the tt bot creates would be the way you speak with the person who needs help in the ticket

You could make a demo ticket here and maybe see more or whatcha missing

#🎫│make-a-ticket

[wraith vigil]

A question, how do I make multiple reactions in the ticket panel?

[charred jackal]

I dont think I have one

I have this?

[tribal cedar]

A member who needs help in your discord would click on create ticket

After they do that ticket tool would open a new channel for the user so you could speak to them

[charred jackal]

Ok lemme do that

[tribal cedar]

Sorry missed the question. Premium is required for that

[charred jackal]

Ok? So say that was someone else I would still be able to see it?

[tribal cedar]

Now if you were a member

The person who created the ticket would by clicking yes

Like you just did. They would see it as well as you

[charred jackal]

Am I able to try it with you quickly and then you could leave? Please

[wraith vigil]

I have the 7-day premium trial version

[tribal cedar]

And any role that you assign in the general options in panel configs

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[tribal cedar]

@wraith vigil

[wraith vigil]

I will try, I did not understand very well

[tribal cedar]

Well in panel configs there is a number to the left of the settings button

See?

To put all those panels in one I would do $panel 1 2 3 4

The message that shows in your ticket tool message where they click reactions would use the first # as a panel message

Above example being 1

So whatever is in panel configs -> settings -> panel message is what would show in the channel where users click buttons to make tickets

Confusing but give it a try

[jade topaz]

hi can anyone here help me?

[tribal cedar]

Whats up

[jade topaz]

for starters im trying to make my tickets go into a certain channel/catergory when there made because they always go to the top

[tribal cedar]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[tribal cedar]

Thats a simple and easy explaination of it for you.

[jade topaz]

the thing is tho i have that but they still go to the top

https://gyazo.com/a07cd308a5b1f489d731396610ab50b8

[tribal cedar]

Did you make the category manually?

[jade topaz]

what do u mean by that

[tribal cedar]

Nvm

New tickets should do that exactly

[jade topaz]

it was working earlier but now its not because i been messing with stuff

but i want my tickets to go in a certain catergory

[tribal cedar]

I'm very sorry I have to take care of something

I will be right back with you

[wraith vigil]

thanks @tribal cedar

[iron night]

@wraith vigil :: You can't rep Enigma#0007 for 32 minutes and 35 seconds. Try coming back later?

[tribal cedar]

Try refreshing the page and seeing if the setting is just not sticking sorry rl came up have to handle something quick.

Or clicking the x and making there be nothing in opened and closed categories and resetting them then opening a new ticket as it won't affect old tickets only new ones

[buoyant aurora]

#833216639981322250 message how u get access to that ?

Id like free steam games 😋

[jade topaz]

i fixed it now im having issues with my message it sends in dms after closing the ticket

it is sending the member transcripts

[buoyant aurora]

So @jade topaz could you help me ?

[jade topaz]

with

[buoyant aurora]

My question

About the steam games

[tribal cedar]

You don't want it to send a transcript?

[buoyant aurora]

(╯°□°）╯︵ ┻━┻

[tribal cedar]

#🎫│make-a-ticket

[buoyant aurora]

Oh ok

[jade topaz]

i want it to send a transcript in my logs but not in the members dm

[buoyant aurora]

Is it free @tribal cedar

Or gotta do sort of payment

[tribal cedar]

Ok that would be in panel configs -> settings -> logging options

[tribal cedar]

Make a ticket please as it doesn't have to do with tt support I can't help you here. Thanks

[iron night]

Gave 1 Rep to Pablito🍇 (current: #53 - 1)

[buoyant aurora]

Alr boss

[tribal cedar]

Got that @jade topaz?

[jade topaz]

yes

but lke idk what to mess with

[buoyant aurora]

?rep

Whats cmd

[buoyant aurora]

I wanna rep enigma

[craggy geyser]

You did

[buoyant aurora]

Oh oki

[craggy geyser]

Oh, they reped you. My bad

[buoyant aurora]

While ur here @craggy geyser might aswell look at ma ticket 😋

[craggy geyser]

Just say thanks with a ping to them, or in a reply to their message

[tribal cedar]

@jade topaz would be the send direct message one just make it off

[buoyant aurora]

thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #11 - 63)

[jade topaz]

i just want it to tell the member i closed there ticket n not to send them a transcript

[craggy geyser]

And I saw it. I'm about to answer it

[tribal cedar]

Nps

[buoyant aurora]

Cool thx

[jade topaz]

it is off

[tribal cedar]

Now they won't get a dm with a transcript link

Make sure to click save ofc

[jade topaz]

https://gyazo.com/a8f23d76ebf2ecd97cec2ee8a6bab2ea its still sending it to them

https://gyazo.com/84705c783b8f4ebd0b09b953432a96a7

[tribal cedar]

Click the x next to closed then save please

[jade topaz]

i did that its still sending him the transcript

[tribal cedar]

It will only affect new tickets as well

Sorry trying to help just rl going on around me rn

[jade topaz]

but every tickett that is opened is a new ticket

also no worries

@pale pilot can u close my ticket so i can make another i need help

[versed badger]

After premium purshase, where I will get my premium reedem code?

[jade topaz]

did u use an email or somthing to sign up check there not sure

@tribal cedar r u still there?

[tribal cedar]

I believe you click manage on top left

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

[tribal cedar]

There you go

Ty

@versed badger

[versed badger]

ty ❤️

[tribal cedar]

Np ❤

[jovial topaz]

Greetings, I'm trying to figure out a little modification on the ticket tool when claiming a ticket. I want to figure out how to make it so whenever a member of Support team claims a ticket, it says their name and then the ticket number afterwards.

So for example, if I weren't the author of a ticket but was a support team member and had claimed the ticket, it'd look like this:

Legend_ticket-64728

I got premium on ticket tool^

[tribal cedar]

I'm sorry I'm not the best with the variables. I can instruct you where to put them and where to find the variables as for making it... I'm lacking

{ticket.user}_ticket-{ticket.id}

@jovial topaz try this out

The variables are at the bottom of the panel configs -> settings where it says supported variables and you would use that string of text above in panel configs -> settings -> ticket options

I hope this helped.

[jovial topaz]

Nope, it ain't working

it shows just a bunch of numbers lol

[tribal cedar]

Does the rest work?

So just ticket.id is wrong?

{ticket.user.name}_ticket-{panel.count}

Try that @jovial topaz ? Like I said I'm not the best at this

[magic dew]

Can I have help setting up my ticket bot? I am struggling and need to have it done.

[tribal cedar]

What part are you having trouble with? We don't necessarily help set it up as answer any specific questions you have during setup

[magic dew]

I know you can't set it up for me, I am struggling with actually setting the bot up no part, just it all.

[tribal cedar]

Did you follow the setup steps?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[magic dew]

Can't get past the 4th step I did them now I have checked.

The others I mean by them 🤣

[pastel spade]

Hi, please tell me, will I be able to use the premium version on several servers at once, or will I be able to transfer the premium version from one server to another?

[tribal cedar]

So your having trouble with the panel config itself?

[magic dew]

Yeah.

[tribal cedar]

Ok. This is what I did word to God lol

I went through every single option and next to every option is a ? Mark

[magic dew]

Did that

[tribal cedar]

Well I can't take you step by step that would take hours this way

[magic dew]

For me it was
Cross
Tick the rest of the way

[tribal cedar]

You might benefit more from making a ticket tbh

Since its not some stuff but all

[magic dew]

Could you just set it up for me?

[tribal cedar]

I can not. Sorry

[magic dew]

If it's that hard.

[tribal cedar]

Its not hard. As long as your willing to spend the time

Like what do you want to do

I'll help you a bit.

After you send the panel though it should function

Then its just configuring it the way you want it to work

[magic dew]

I want to make an Admin Abuse Report Ticket, Hacker / Exploiter report ticket and an Exploit / Cheat Report ticket.

[tribal cedar]

Ok that would require 3 panels

All made in the way you made the first

Unfortunately my phones running low on battery too. :(

[sage dune]

i need help

who to fix that

@tribal cedar

[rough moth]

Give ticket tool correct permissions

View channel and send messages specifically

[golden shoal]

Just to triple check ... there's no way to to "hide" the claim ticket button from clients? I only want myself, and support staff to see it and use it. When I disable the button, both client, myself and support staff can't see the button unless it's enabled. appears that it's enabled and displays globally. however, the client cannot claim a ticket because of permission rights.

Am I over thinking this or it's working by design? Any advisement would be greatly appreciated.

[rough moth]

You can’t take away the button from a certain users vision

[golden shoal]

So the button is there for both user-clients and support staff. the user-client, can click the button but it will trigger a permissions prompt.

[rough moth]

It’s really there for support, discord doesn’t allow certain users to see certain reactions or buttons in this case

It’s a discord limitation

But if a regular user uses the button, it’ll tell them they don’t have permissions to use it

[golden shoal]

Understood.

Thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 108)

[rough moth]

Np

[jovial topaz]

It worked with {author.nickname}, thank you though.

[iron night]

Gave 1 Rep to Enigma (current: #11 - 64)

[tribal cedar]

Awesome man glad you were able to get it

Weird cuz author doesn't seem like it would mean the person who claimed the ticket

[rough moth]

Pretty sure author is whoever executed the command or button

Or something like that

[pastel spade]

Hi, I want to buy a premium subscription, but first I want to find out if it is possible to customize the bot? That is, change his name, photo, description, activity? This function is available in the mee6 bot

[rough moth]

It is not

[pastel spade]

Okay, thank you

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 109)

[hard zinc]

how i fix this

[scenic plinth]

Try relogging

[hard zinc]

I tried

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[scenic plinth]

Make sure you have one of those

[wraith vigil]

my users are not allowed to see the reactions to see tickets, help me pls

[scenic plinth]

Have them update discord

[hard zinc]

i have it

[wraith vigil]

thanks @scenic plinth

[iron night]

Gave 1 Rep to 𝑉𝑢𝑥𝑖𝑎♡ (current: #6 - 126)

[wraith vigil]

How do I delete this message

I don't want my users to see this message

[scenic plinth]

This is fake?

[wraith vigil]

No

[scenic plinth]

Sorry it was another user.

For you its the blue text, where it says "eliminar este mensaje"

[wraith vigil]

This message is seen by my users when creating a titeck, is there any way to stop this message from being sent by the bot?

[tribal cedar]

No

To get rid of if you would click on the blue text like kenzie said however they do go away also when I client is restarted

Idk if they plan to add a feature to disable that.

Its meant to be informative to help the user find where their ticket has been created

[scenic plinth]

To my knowledge its not going to be disabled.

[high breach]

so

the dashboard never shows up

and i have full perms and everything

[humble sequoia]

-- moved to ticket --

[wraith vigil]

Excuse so much question, where can I edit this message?

[novel mountain]

السلام عليكم

[robust sandal]

𝐬𝐢𝐫

Peace be upon you

Arabic (ar) → English (en)

[unique anvil]

You can’t

[wraith vigil]

😦

👍

[young knoll]

how do i set the bot up

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[spark hound]

Here

[cobalt moss]

How do I change the reaction from the given button to a normal discord reaction?

Such as this

[pale pilot]

We are moving away from reactions. Moving forward, we only offer buttons, as they work much better and faster than reactions.

You have to resend your panel if that's a present screenshot

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[pale pilot]

About me? No. That's also global

[coarse shale]

do you guys sell source code 300$ ?

[pale pilot]

lmao no

[coarse shale]

oh.

alright

[strange ridge]

Its possible to change these messages?

[craggy geyser]

No. These are default but are only visible to the person who made/tried to make the ticket

[craggy geyser]

Yes. But you should also read #546557408902905896 and not dm support

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lament frigate]

Is there a way to prevent a large amount of people from making tickets at the same time? Such as, raids?

[lean tendon]

help please

[craggy geyser]

Have you run debug in the channel like it says?

[craggy geyser]

Not really. You can prevent someone from making a lot of tickets, but not lots of people. Ylu can set up a verified role and put the majority of your sever to need that role to access, including where your panels are, however that could be more than you are wanting to do and doesn't work if you want to use tickets for verification

[lean tendon]

no

how i do this

[lament frigate]

Yeeeah, unfortunately it is for verification. But thank you, I appreciate the feedback regardless.

[iron night]

Gave 1 Rep to Swift (current: #8 - 115)

[spark hound]

Just type $debug in a channel in your server

[willow isle]

Have you changed the prefix?

[spark hound]

Yeah, have you changed ticket tool's prefix in your server?

[lean tendon]

yes xd i good now ty

[prisma nimbus]

can i know why this happening

[spark hound]

Is your discord updated?

[prisma nimbus]

how i can update?

[craggy geyser]

From your app store

[lyric swan]

How does this automatically rest to 0 or 1?

[craggy geyser]

It doesn't anymore. Reactions are no longer supported as we moved to buttons. They work kind of for now but some point in the near future they likely won't work. Resend the panel to get buttons

[lyric swan]

I see thanks!

[whole flare]

I want to make your ticket open with an order -new

[wild bough]

Hi

how long do ticket transcripts stay able to view?

like through the link

[craggy geyser]

If you don't delete the embed from the bot containing the link, I think they stay forever

[wild bough]

Thank u my friend

[willow isle]

Is it possible to set a cooldown to create new tickets for one person?

As far as I can see, its 10~ seconds by default, can it be increased?

[craggy geyser]

The time is imposed by rate limits. Discord won't let it be any faster. In terms of making it slower, there is no time limit you can set, only number of tickets limit

[willow isle]

I want to set more, will it ever be possible?

[craggy geyser]

No idea. I will pass on the suggestion to the devs though

[jade topaz]

hello

i have subscription but can't invite bot to my discord

[toxic bison]

How do I change which roles are automatically able to see the tickets? Can I assign more than one role as a support role?

[exotic burrow]

control panel link @craggy geyser

[craggy geyser]

Are you after the invite link for the premium bot?

[craggy geyser]

Don't ping the support team. It's against the #546557408902905896