🆘│community-support

[sinful sentinel]

I saw no message come up

[tribal cedar]

Ok in your channel perms the bot needs read messages perm

After you do that try $debug again please

[rough moth]

If the bot does have the correct perms, make sure you chose the right bot here

[tribal cedar]

Yea @sinful sentinel that may be it. Your not using the premium bot when you don't have premium are you?

[sinful sentinel]

I am using the premium bot

[rough moth]

Does it say premium for u

[rough moth]

Here

[sinful sentinel]

i don’t have premium tho.

[tribal cedar]

Use the other bot

[sinful sentinel]

ok

[rough moth]

You have to use the regular bot if you don’t have premium

[tribal cedar]

@sinful sentinelthis fixed your issue?

[fickle sky]

do I need premium to let the bot make tickets and everything?

I didn't figure out how to let the bot send its message in the channel I made so people can react on it and make a ticket

[tribal cedar]

Im sorry? I didnt see any question because the first sentence which is no. You dont need premium to use the bot

@fickle skywhat kind of problems are you having?

[fickle sky]

@tribal cedar ah well you see, I would like the bot send its message in the channel

[fickle sky]

like the image I sent ^

is there supposed to be a command for that

[tribal cedar]

Ah check this out

#573205317870157855

If you havent made a panel yet look at the 2nd step

If you have you can look at the third step

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[rough moth]

This also helps setting the bot up

[tribal cedar]

@fickle skyany more specific questions just ask away

[sinful sentinel]

It works but when i want to close the ticketit says interaction failed.

[rough moth]

Is your discord up to date?

[tribal cedar]

update your discord client

[sinful sentinel]

How?

[rough moth]

Are you on mobile?

[sinful sentinel]

Yes

[rough moth]

App Store

Or google play store

[sinful sentinel]

but i have a laptop

[rough moth]

You said you’re on mobile

[sinful sentinel]

Yes

[tribal cedar]

On laptop on discord client in top left there should be an arrow pointing down

[fickle sky]

no I've got it, thank you very much

[iron night]

Gave 1 Rep to Enigma (current: #14 - 46)

[tribal cedar]

Thats how you update those clients but @rough moth is right. Use the app store

[tribal cedar]

Anytime.

[sinful sentinel]

It says discord is up to date

[tribal cedar]

Can you show up a screen shot?

[sinful sentinel]

Wait, it works now.

[rough moth]

May have been a one time thing

It happens every once in a while

[sinful sentinel]

Ok, thanks for the help.

[tribal cedar]

We're here to help 😉

[sinful sentinel]

thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #14 - 47)

[sinful sentinel]

thanks @rough moth

[iron night]

Error: You're still on cooldown

[rough moth]

Np

[neon hound]

yo

how can i make it where only i can close the ticket and not other people?

[humble sequoia]

-- moved to ticket --

[digital shale]

how do i give permission to a user or role to view all tickets

[rough moth]

you can add support roles

[digital shale]

how do i do that

[rough moth]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[digital shale]

oh thanks

[rough moth]

np

[solar pelican]

uh hi, im wondering if someone can help me? for some reason the bot is saying that it is missing permissions. when i open the debug all the permissions are ticked. ive tried to create another panel and to move the ticket tool role to the top of my server roles, but no matter what i do, tickets wont be created. does anyone know what the issue might be?

[frail breach]

How can I automatically give users image perms when they open a ticket

[rough moth]

try giving it admin and see if it works

[rough moth]

set up the permissions for opened user

its in panel settings -> permissions -> user opened permissions

[frail breach]

Ok, thanks

[rough moth]

np

[solar pelican]

thank you, i dont know why i didnt think of that 😅

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 88)

[rough moth]

np, sometimes its easier to give it admin.

its not necessary, but looking for the mistake is a bit more time consuming

[frail breach]

Thank you

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 89)

[rough moth]

np

[wheat torrent]

Why ?

[rough moth]

update your discord client

[wheat torrent]

Ohh ok 1m

[silver sinew]

Can someone set the ticket tool bot for myself?

[rough moth]

no but check #573205317870157855

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[rough moth]

or these docs

[spark hound]

Okay, this question may be stupid but how can I get a panel like this? I'm new to this bot and it seems great.

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[spark hound]

Ohh ok

Thank you

[jade topaz]

i feel kinda dumb but how can somebody view a transcript? i gave them the link but they said it says they don’t have permission to view it

oh oh sorry i figured it out fjfj

[wheat tendon]

you need to have the bot send it to them

[crude token]

how crate ticket on my server

[wheat tendon]

you can do this from the dashboard @jade topaz

@crude token You go to your dashboard and create a panel first, then pick a category for the channels to be created in, and pick a channel for the ticket panek to be sent. you will then click on the "Create" button, or emoji if you are using the old panel.

[rough moth]

The bot doesn’t need to send them a transcript to view it

All they need is the link

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[rough moth]

@crude token these docs will further explain how to setup the ticket tool system on your server

[wheat tendon]

Ik, but it works for me

And why not have it sent to them either way rather than always manually doing it?

[eager cargo]

Automatic Direct Message Transcripts are premium only

[jade topaz]

I get Ticket Tool Bot on it but, with the ticket I can't get that who can help me?

[prime bridge]

Not_EinWildesSam has been silenced for 10m
Reason: Posting Discord Server Invites

Not_EinWildesSam#1887 | 564020503107338241

[slow tendon]

Hello to all
I have a problem for some time, I have this message for all tickets.

I dont speak english very well. Im french

[pale pilot]

Can you check what version of discord you have?

[jade topaz]

Anyone here>>?? I need help ;/

[slow tendon]

Ohh this was not up to date.
It works
Sorry for the inconvenience and thank you

[jade topaz]

support

[clear linden]

I want to make it so where if someone reacts to my ticket it opens the ticket in a separate category

Any suggestions how?

[mystic hound]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[upbeat flax]

hello

i need to ask a question

it is very basic tho

anyone to assist me?

[mystic hound]

easier to just ask your question and wait for a response

[abstract frigate]

Is there a way to do this with ticket tool?

[mystic hound]

yeah

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[abstract frigate]

Thanks!

Thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #5 - 127)

[late obsidian]

Can I make it so that when a user creates a ticket it takes them to an already existing channel

[mystic hound]

Nope, the point of making a ticket is to have the bot create a private channel

[late obsidian]

The channels are private tho-

[mystic hound]

well unfortunately you still can't have the bot 'take' someone to an existing channel

[tribal cedar]

I'm trying to puzzle out if it could be done at all and ofc it can't but I was thinking backwards ways and all that keeps popping into my mind is reaction roles. Since this is a ticket bot it doesn't have that function

[late obsidian]

Oof

[tribal cedar]

I mean ticket tool is hands down one of the best bots right? But it has its genre if you will or type of bot.

[mystic hound]

Best I can think of is if button tags were introduced and could be used outside of tickets, then perhaps it could be set to send a message directing a user to a specific channel

[proper totem]

hii

i was wondering if its possible to reopen tickets?

[untold dune]

Is bot havin some maintence or why it doesnt autosave the transcript?

[tribal cedar]

Yes between close and delete you can reopen if you have 2 step tickets on

[tribal cedar]

You have premium? Its required to autosave. My tickets are without issue atm

[proper totem]

ooh okay then

tysm for the help

[tribal cedar]

Thats in general options. The two step tickets.

[tribal cedar]

Anytime

[untold dune]

Its not premium feature

[tribal cedar]

Afaik it is

The blue diamond represents that

[untold dune]

It must became premium in these days

i had it on

[pale crown]

yo guys I got a question

whenever someone creates a ticket I need it to ping a support team role

I'm not too sure how to do it

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[pale crown]

oh

alright

[scenic plinth]

Alternatively you can use <@&roleid>

[pale crown]

Like just copy ID?

[scenic plinth]

Yep

[pale crown]

Just add the number at the "{@support}" field

[tribal cedar]

Its been premium all along. Main reason I had premium in the beginning. Did your premium lapse or the free trial over or somesuch?

[pale crown]

like, {user} please wait for our 1261641741813773

or @frozen oasis

[scenic plinth]

Yes, but if you're doing the ID be sure to include the &

[pale crown]

alright

[jade topaz]

Hello

how can i let Additional Roles to use $add in the ticket

is it possible

[tribal cedar]

Unintentional i assume?

@jade topaz command configs -> add -> settings then add the roles to allowed roles

[shadow axle]

steam scams

#wick-mod-logs

[tribal cedar]

Oh thats fine just saying a couple of my lines got caught in that purge

[shadow axle]

ah cause it was everywhere and i needed to purge it fast

[jade topaz]

ty

[iron night]

Gave 1 Rep to Enigma (current: #14 - 48)

[tribal cedar]

Anytime

[tribal cedar]

No worries was just I looked away for a moment and it had all happened so quick lol

[shadow axle]

[manic oar]

Does anyone why it does this

[craggy geyser]

Try updating discord

[manic oar]

Ok.

[mint grotto]

Hey guys, I just bought premium. Where can I find the key to activate it on the dashboard?

[tribal cedar]

Email i think.

[solid stream]

https://tickettool.xyz/subscriptions

[tribal cedar]

I've never had to do that part sadly

[mint grotto]

I looked at the emails and didnt see a code... I put in a ticket so we shall see. I'm sure its something dumb I'm doing

[tribal cedar]

Give this a whirl @mint grotto

[slow needle]

is there a limit in how many messages can the premium bot save on transcripts?

[solid stream]

1k

per channel.

[mint grotto]

You nailed it! I totally missed that page

I told you it would be something dumb I was missing

[tribal cedar]

Happens np. Its on the db main left panel too

[solid stream]

I need to update the sub email to include some basic info on how to use it..

[tribal cedar]

Always something to do. :p

[mint grotto]

still getting the interaction error when I go to make a ticket... hmm

[tribal cedar]

Update discord

[mint grotto]

This is another dumb question, how do I do that?

[tribal cedar]

Mobile or desktop?

[mint grotto]

reinvite the bot?

desktop

[tribal cedar]

There should be an update discord icon top left of doscord

Sorry top right lol I'm an idiot

[mint grotto]

I dont have a update icon

[tribal cedar]

Close discord completely and reopen it? Were still taking about the interaction error in red right?

[mint grotto]

roger

[tribal cedar]

Right on yea close discord and reopen. Make sure you exit from task bar

[mint grotto]

Okay, just did... let see if it worked

"This interaction failed"

bummer

[tribal cedar]

Resend your panel?

[mint grotto]

That did it! Thanks!

[tribal cedar]

Anytime

[mint kiln]

How do I have more role view the tickets automatically

[tribal cedar]

You can add a support role

As well as a secondary role all with dependent perms

Or. Do you want everyone to read the tickets

[mint kiln]

No just the support role

And admin

[tribal cedar]

thats on the general options of each panel

[mint kiln]

Do I have to do it on the website

[tribal cedar]

Yes sir

In the dashboard in panel configs -> settings -> general options

[mint kiln]

Is this it

[tribal cedar]

No sir

Thats access to the dashboard

You want the options that are for panels

From where you are click the 3 lines on top left of webpage

Then click panel configs -> settings and then in general options you'll see support staff roles

Find it ok @mint kiln ?

[mint kiln]

Got it thank you so much

[tribal cedar]

Anytime

[magic horizon]

how do I make it to where staff roles are notified when a ticket is created.

like how can i make it ping a staff role i assign

[tribal cedar]

Do this

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[magic horizon]

thank you!

[tribal cedar]

Anytime

[magic horizon]

I did everything right just forgot the roles were Unmentionable lol

[low goblet]

ممكن ترجمه @tribal cedar

[robust sandal]

ᴼˣ ' 𝑁𝐴𝑆𝐸𝑅

Translation may @tribal cedar

Persian (fa) → English (en)

[tribal cedar]

We all forget something sometimes

[lapis ravine]

spanish ?

español ?

[tribal cedar]

/es we can try like this

[robust sandal]

podemos intentarlo así

English (en) → Spanish (es)

[lapis ravine]

ok

[tribal cedar]

Huh?

[lapis ravine]

/okey

ok

[tribal cedar]

/es what can I help with. Speak Spanish no worries

[robust sandal]

con qué puedo ayudar. Habla español sin preocupaciones

English (en) → Spanish (es)

[lapis ravine]

bueno

[vast venture]

someone help me

[lapis ravine]

yo puse el bot de ticket tool en un server de un amigo

[vast venture]

community panel doesn’t show up

[robust sandal]

Elprisas

I put the ticket tool bot on a friend's server

Spanish (es) → English (en)

[vast venture]

/es community panel doesn’t show up

[robust sandal]

El panel de la comunidad no aparece

English (en) → Spanish (es)

[tribal cedar]

Have you sent the panel from the dashboard?

[lapis ravine]

si no aparece

tampoco ami

[vast venture]

wdym!

[tribal cedar]

/es Are you with each other

[robust sandal]

¿Están ustedes el uno con el otro?

English (en) → Spanish (es)

[lapis ravine]

quiero configurarlo y no me deja

[robust sandal]

Elprisas

I want to set it up and it won't let me

Spanish (es) → English (en)

[lapis ravine]

porque pasa eso ?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[robust sandal]

Elprisas

why does that happen ?

Spanish (es) → English (en)

[tribal cedar]

/es use that make the language Spanish

[robust sandal]

usos que hacen que el idioma sea español

English (en) → Spanish (es)

[lapis ravine]

? no entendi

[robust sandal]

Elprisas

? no understood

Portuguese (Brazil) (pt) → English (en)

[tribal cedar]

/es use this url to see the setup instructions

[robust sandal]

Utilice esta dirección URL para ver las instrucciones de instalación

English (en) → Spanish (es)

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[lapis ravine]

bueno estabien

[tribal cedar]

/es you can change the language of the instructions to Spanish on that page

[robust sandal]

Puede cambiar el idioma de las instrucciones al español en esa página

English (en) → Spanish (es)

[robust sandal]

Elprisas

good estabien

Spanish (es) → English (en)

[lapis ravine]

bueno gracias por su ayuda

[robust sandal]

Elprisas

well thanks for your help

Spanish (es) → English (en)

[tribal cedar]

/es Anytime. If you need more help you can always #🎫│make-a-ticket and get real Spanish support there

[robust sandal]

En cualquier momento. Si necesitas más ayuda siempre puedes #🎫│make-a-ticket y obtener apoyo español real allí

English (en) → Spanish (es)

[lapis ravine]

ok

gracias

[tribal cedar]

Np

[lapis ravine]

pero me pregunto tienen la ñ en su teclado ?

[robust sandal]

Elprisas

but I wonder they have the ñ on their keyboard ?

Spanish (es) → English (en)

[tribal cedar]

Dunno

[lapis ravine]

a ok

[lapis ravine]

a pense que si xd

[robust sandal]

Elprisas

a thinks that if xd

French (fr) → English (en)

[tribal cedar]

/es if there's anything specific to ticket tool i can help with please let me know

[robust sandal]

Si hay algo específico para la herramienta de tickets con la que puedo ayudar, por favor hágamelo saber

English (en) → Spanish (es)

[lapis ravine]

otra cosa cuando quiero poner en idioma español en el enlace que mando no me deja ponerlo en español dice error

[robust sandal]

Elprisas

another thing when I want to put in Spanish language in the link that I command does not let me put it in Spanish says error

Spanish (es) → English (en)

[tribal cedar]

/es have you tried to format the url correctly?

[robust sandal]

¿Has intentado formatear la url correctamente?

English (en) → Spanish (es)

[lapis ravine]

si

solamente cuando lo pongo en español

me dice error

[tribal cedar]

/es the dashboard doesn't know the difference i would try with http format as well as www

[robust sandal]

El panel no sabe la diferencia que probaría con el formato HTTP, así como con www

English (en) → Spanish (es)

[lament lodge]

how do i change the bot prefix

[robust sandal]

Elprisas

only when I put it in Spanish

Spanish (es) → English (en)

[tribal cedar]

$prefix

[lament lodge]

$prefix (new prefix) ?

[tribal cedar]

Wow I'm wrong

[lament lodge]

uh

[tribal cedar]

Its on the dashboard on the server configs

[lament lodge]

oh ok

[tribal cedar]

Brain fart about which panel it was.

[tribal cedar]

/es I suggest you use #🎫│make-a-ticket

[robust sandal]

Te sugiero que uses #🎫│make-a-ticket

English (en) → Spanish (es)

[lapis ravine]

bueno okey pero no me respondieron

porque son mas ingleses en este servidor que españoles

[lament lodge]

the dashboard is broken ?

[tribal cedar]

Nope

[rough moth]

it worked for me

[tribal cedar]

Your trying to login to the docs page

[lament lodge]

oh

[lapis ravine]

mm hice todos los pasos y nada

[humble sequoia]

https://tickettool.xyz/manage-servers

[lapis ravine]

me dice esto

[rough moth]

go here

[lament lodge]

nvm it worked now

[robust sandal]

Elprisas

mm I did all the steps and nothing

Spanish (es) → English (en)

[tribal cedar]

#🎫│make-a-ticket

[lapis ravine]

Servers - (server not showing up? try relogging)

[rough moth]

#🎫│make-a-ticket Spanish support, theyll help you

[rough moth]

log out and log in

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[tribal cedar]

Let them translate it

/quota

[robust sandal]

Quotas for Ticket Tool Support

<:azure_translate:734169289787179109> Azure

12,292 / 412,000 characters (2% used)

<:google_translate:734169097700376618> Google

0 / 1,000 characters (0% used)

Each quota resets on the first of the month.

[rough moth]

oh there is a limit

[jade topaz]

How do I make it that when I “close” the ticket the members can’t delete the actual ticket

[tribal cedar]

Yea.

[rough moth]

make it so that the user who opened the ticket, which is closed user permissions. Turn viewing perms off

its in panel settings under permission options

user closed permissions

[jade topaz]

But I want them to still see the massages btw I found a way I think

[rough moth]

oh i read that wrong im sorry

[jade topaz]

Button Options

Right ?

[rough moth]

make the button option to delete support only

yes

[jade topaz]

Thanks anyways good day

[rough moth]

yeah np, read your first message wrong (sorry about that).

[tribal cedar]

I'm gonna bail early. Gn

[signal carbon]

I have an issue on claiming daily gift. I didn't get my mysterious capsule gear and reinforcement materials since the first day I claim daily gift. Can anyone please help me ??

[mystic hound]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[jade topaz]

How do I fix this

[rough moth]

give it view channel perms

[jade topaz]

It does have them

@rough moth

[rough moth]

its probably missing them in a certain channel, might be easier to give the bot admin perms

[golden basalt]

how can i enable Webhook option ?

[rough moth]

youd have to ask battle, he has to manually add the user to the option

But i think he only does it for premium users

[eager cargo]

You can open a ticket and we'll get it sorted for you. You have to have premium like DisguisedBaby said.

[golden basalt]

ya i already have premium (trial)
just wanna test

[humble sequoia]

-- moved to ticket --

[mystic hound]

anyone manager+ can

[rough moth]

yeah, he did say to ping him in #📣│premium-news tho, so i thought hed prefer to do it

[eager cargo]

If anyone wants webhooks enabled you can just tell em to open a ticket and we'll sort it out for them

[mystic hound]

faster when there's 5 of us that can do it instead of waiting for 1 person

[rough moth]

yeah thats true

[thorny rapids]

I don't have the ability to close ticket any more my monthly payment has been made

[wispy merlin]

hey guys, quick question. Is it possible to fetch the username of the creator and put it in the welcome message? Something like:
Hey <@${member.user.id}>!

[rough moth]

is your discord up to date, and does ticket tool have the correct permissions

[rough moth]

you want to ping a user when the ticket is created?

[wispy merlin]

i want to ping the user that created the ticket. So it is easier for our staff to see their name.

[rough moth]

just do {user}

and itll ping the ticket creator

[wispy merlin]

like that? Hey <@${user}>!

[rough moth]

no just {user}

no extra things needed

[wispy merlin]

alright lemme try

[thorny rapids]

I never changed anything was working fine for months and than today this had happen

[rough moth]

try updating discord

new buttons may be the cause

[wispy merlin]

Hey {user}! Thanks for opening a ticket! @Support Staff 🆘 member will be with you shortly!

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 90)

[wispy merlin]

didnt work :/

this message appears

[rough moth]

it didnt?

can u send me a screenshot of how you typed it

[rough moth]

Welcome message?

[wispy merlin]

yea

[rough moth]

{user} works fine for me, but that looks like a different dashboard

[mystic hound]

that's not ticket tool

[humble sequoia]

https://tickettool.xyz/manage-servers

[rough moth]

this is the proper dashboard for ticket tool

[thorny rapids]

I will try and will update here to let you know if it worked

[thorny rapids]

Thank you 💖 it fixed it

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 91)

[rough moth]

np

[jade topaz]

hey how do you change the colour of the embed of the ticket panel?

its alright, I figured it out

[rough moth]

oh alright

imma head to sleep

[jade topaz]

How to I get the bot to ping me when a ticket is made?

[rotund kite]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rotund kite]

You can get it to ping a role, or if you want, alternatively use <@&user id> to ping a specific user, or role.

[errant owl]

My Admin/ticket support ping does not seem to be working. Anyone had this issue. I have role mention enabled.

Never mind, I’m stoopid

[astral orbit]

I have the same issue ^

Relogged an amount of times but nothing seemed to work on both desktop and mobile

[eager cargo]

Instead of refreshing, you need to LOGOUT of the site and then log back in.

[astral orbit]

Not even that works, tried it previously

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[scenic plinth]

Make sure you have one of those.

[jade topaz]

سلام عليكم ورحمه الله وبركاته

[robust sandal]

ᴿᵀᴺ فراس الحربي

Peace be upon you and God's mercy and blessings

Arabic (ar) → English (en)

[jade topaz]

عندي مشكله

@robust sandal

[robust sandal]

ᴿᵀᴺ فراس الحربي

i have a problem

Arabic (ar) → English (en)

[scenic plinth]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[jade topaz]

عندي مشكله الي اي شي اكتبه فيه
$rename تست

[robust sandal]

ᴿᵀᴺ فراس الحربي

I have a problem with anything I write in it.
$rename test

Arabic (ar) → English (en)

[jade topaz]

لا يوجود احد

[shadow axle]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[robust sandal]

ᴿᵀᴺ فراس الحربي

There's no one.

Arabic (ar) → English (en)

[scenic plinth]

/ar Follow the instructions given to you by @humble sequoia

[robust sandal]

اتبع التعليمات التي أعطيت لك من قبل @humble sequoia

English (en) → Arabic (ar)

[scenic plinth]

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[robust sandal]

Trying to translate to Arabic but detected as Arabic.
Please don't waste translations by trying to translate to the same language.

[jade topaz]

@scenic plinth عزيزي اريد حل لان فيه مشاكل ف سيرفر حقي

[robust sandal]

ᴿᵀᴺ فراس الحربي

My dear I want a solution because there are problems in my server

Arabic (ar) → English (en)

[scenic plinth]

/ar I know, but make a ticket please as I do not speak Arabic and there are people that can help you that speak you language.

[robust sandal]

أعرف، لكن إصنع تذكرة رجاء لأنني لا أتحدث العربية وهناك أشخاص يمكنهم مساعدتك في التحدث بلغتك.

English (en) → Arabic (ar)

[jade topaz]

/en لا يوجود احد يرد على تذكره
وبوت الترجمه يقول لك.

[robust sandal]

ᴿᵀᴺ فراس الحربي

/ae there is no one to answer his ticket
And the translation bot tells you.

Arabic (ar) → English (en)

[jade topaz]

@scenic plinth

[scenic plinth]

/ar Do not ping me please, wait for them to respond please.

[robust sandal]

لا بينغ لي من فضلك، انتظر منهم للرد من فضلك.

English (en) → Arabic (ar)

[jade topaz]

/en لكن البوت يخرب سيرفري اذا مافيه رد الرجاء الرد, اسف ازعاج

[robust sandal]

But the bot is ruining my server if there is no reply please reply, sorry inconvenience

Arabic (ar) → English (en)

[jade topaz]

/en هل ينفع تجي تذكره حقتي وترد من بوت ترجمه؟

[robust sandal]

Is it okay to have my ticket returned from the translation bot?

Arabic (ar) → English (en)

[prime bridge]

ᴿᵀᴺ فراس الحربي#2006 has been warned!
They were notified via dms.

[scenic plinth]

/ar I'm going to tell you again to not ping me. My best tip for you is to use $debug in your server and provide the link in the ticket for them, it is early in the morning for everyone and they aren't able to respond immediately.

[robust sandal]

سأخبرك مجددا أن لا تتعاينني أفضل نصيحة لك هي استخدام $debug في الخادم الخاص بك وتوفير الرابط في التذكرة لهم ، فمن المبكر في الصباح للجميع ، وأنها ليست قادرة على الاستجابة على الفور.

English (en) → Arabic (ar)

[scenic plinth]

$debug

[jade topaz]

/en شكرا

[robust sandal]

Thank you

Arabic (ar) → English (en)

[formal marsh]

Hi

How can I setup ticket using ticket tool bot?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[rough moth]

@formal marsh ^

[formal marsh]

Thank You very much

[rough moth]

$oldtranscript @ user

[formal marsh]

thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 92)

[rough moth]

Np

Are you trying to send a transcript to a user?

[dry crane]

Hello, my server members are unable to open a ticket.

[tribal cedar]

Why?

[dry crane]

The displayed message is this:

[tribal cedar]

Did you blacklist everyone role?

[dry crane]

It's good, members of the staff answered me

Sry for bad english, i'm french

[tribal cedar]

Thats fine. What was the issue?

[dry crane]

Uh, just where is the parameter "allowed roles"

I can't find it

[tribal cedar]

Ah gotcha

Its in panel configs -> settings -> button options

[dry crane]

Thanks, I send you a screen of the setting "create a ticket"

[tribal cedar]

I believe this what they were referring to

[dry crane]

I also think

[tribal cedar]

Good. :) glad I could help a bit

Anymore questions fire them off.. your English isn't bad at all

[dry crane]

I had put the staff in "allowed roles" and evryone in the "diabled roles", i'm dumb lmao

[jade topaz]

/en

[robust sandal]

Error while running `en`

message is a required argument that is missing.

[jade topaz]

/en هل يوجود متحدث عربي ؟

[robust sandal]

Is there an Arab speaker?

Arabic (ar) → English (en)

[tribal cedar]

#🎫│make-a-ticket

[dry crane]

Thank you so much

[iron night]

Gave 1 Rep to Enigma (current: #13 - 49)

[tribal cedar]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[tribal cedar]

Anytime

[dry crane]

After asking a member to open a ticket apparently it still doesn't work..

Do I send all bot parameters and room permissions?

[queen sparrow]

I have been kicked anyway to sort it I join a sever it’s saying I’m banned

[tribal cedar]

Whats happening when they try?

[tribal cedar]

Your in the wrong discord server. This is ticket tool support

we can not unban you..

[dry crane]

This message is sent

[tribal cedar]

Screen shot the open tickets screen like I did? Also make sure you didn't blacklist the everyone role

The blacklist role is in server configs

[dry crane]

Okay, i will do it, but where are the roles blacklist

[dry crane]

Ah

[dry crane]

Oh you were right

[tribal cedar]

How so?

[dry crane]

But I don't know if it's still going to work

[tribal cedar]

All we can do is try and hope. :)

[dry crane]

Yes

I will ask my members

[tribal cedar]

Ok

[dry crane]

I'm waiting for an answer from them ^^'

It works !

Thanks a lot for your help !

[high flare]

Hey @upper flower sorry for the ping how do you add both normal bot and the pro bot into one server? as im in a need for it and i see other servers have done this as well.

[shadow axle]

don't ping the devs

[rough moth]

Or support members

[rough moth]

Do you have premium purchased?

[high flare]

If you knew the answer to the question that would be faster then getting upset with a ping.

Yes i did.

[rough moth]

It’s against the rules, just following policies here

[rough moth]

Have you invited the premium bot to the server

[high flare]

When i did the other gets removed

I tried this.

[rough moth]

Only one bot will work on your server

[high flare]

Not true

[rough moth]

And that is whichever one is chosen here

[high flare]

Others have done it

[rough moth]

Both bots are responsive?

[craggy geyser]

Everything you have been told is true

[high flare]

yes both bots do respond.

[rough moth]

I don’t think that’s possible

[tribal cedar]

Np anytime and enjoy

[high flare]

See

[mystic hound]

If they do respond, that should be fixed since you'll just be getting double results per command.

[rough moth]

They have both bots, doesn’t mean they respond

Only one will work

[high flare]

Yea they do though it does per chat they have VIP only work there and normal only work there as well.

[rough moth]

Why do you need both bots anyway?

[tribal cedar]

You sure its the premium bot replying?

[rough moth]

The premium one can do it all

[high flare]

Well i need one for like ingame tickets and out of game tickets if that can be done then ill do that

[rough moth]

It can be

Just make two panels

One panel for in game tickets and one panel for out of game tickets

[high flare]

And how do you assign users to that pannel?

[rough moth]

Wdym?

Like support team?

[high flare]

Yea

[rough moth]

You add support team roles to it

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[craggy geyser]

They won't. All the responses will be one bot. They might change between them but they can't have one channel being one bot and another being the other

[high flare]

Fair enough can you get it to say something as a default with the username with info?

[rough moth]

Can you reword that?

[high flare]

So when someone makes a ticket then it gives them a list of questions to be answered soon as they make the ticket

[rough moth]

You can add those questions to the ticket message

[high flare]

In the main page for it and not in the ticket its self?

[rough moth]

Oh if you want it to be in the panel message, change the panel message

[high flare]

No i mean instantly when they make a ticket it will print out a message

[rough moth]

Oh yes it will

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[rough moth]

The ticket message is the first thing that shows up

[high flare]

Thank you! this is a lot to know off the jump lol gets very confusing lol

[rough moth]

Yeah np, if you ever need anything else, feel free to come back and ask away.

[rough moth]

{ticket.user.name}

[jade topaz]

got it

[rough moth]

You want to send a specific message to him?

Or the whole ticket message, cause that’s what transcripts do

A transcript saves the whole chat and you can view it at your discretion

[lean shoal]

how to change ticket name

how to change it

[rough moth]

You can’t ping everyone, and wdym change ticket name

[lean shoal]

sorry

[rough moth]

Dw about it, it didn’t even work

[lean shoal]

Can you explain to me how?

[rough moth]

What are you trying to change

[lean shoal]

She is not working you mean

[rough moth]

Like the button won’t show up?

[lean shoal]

I want to change my tiquette name

[rough moth]

What’s that?

[rough moth]

Oh you mean ticket name

[lean shoal]

yeah

[rough moth]

Do you have premium

[lean shoal]

how to change this
to creat a ticket react with...
how to change it

[lean shoal]

no but why

[rough moth]

To set a custom ticket name you need premium

[lean shoal]

She is with money

[rough moth]

What?

[lean shoal]

She is with money

[rough moth]

What language do you speak typically

[lean shoal]

I speak Egyptian

Why

[rough moth]

Are you able to create a ticket using your panel thing

[lean shoal]

no

[rough moth]

Try updating your discord

[fiery sedge]

How is it done to notify a special role?

[rough moth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rough moth]

^^

[lean shoal]

I tried so once

[fiery sedge]

Wow, thanks ^^

[rough moth]

Np

[lean shoal]

@thanks @rough moth

[rough moth]

All good now?

[lean shoal]

i will try it

[rough moth]

Okay

[lean shoal]

Can you tell me the steps?

where can i press

i mean the title

of the ticket

how to change it

not the user

[tribal cedar]

What?

Can you clarify your question any?

The title? Meaning the channel name?

[minor mist]

i need help

[tribal cedar]

Ask away

[minor mist]

When I want to choose the server to configure and create a panel it does not appear

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[tribal cedar]

Do this

[minor mist]

tyyy

[tribal cedar]

Np

[south crag]

how do i make a ticket transcript channel?

[tribal cedar]

Well create the channel

Make sure ticket tool has perms

Then

[south crag]

under what is that?

[tribal cedar]

Panel configs -> settings -> logging options

[south crag]

ty

[iron night]

Gave 1 Rep to Enigma (current: #12 - 50)

[tribal cedar]

Anytime

Premium is a requirement

[south crag]

can you make it so that it saves transcript auto?

when closing a ticket

[tribal cedar]

Yes sir

Auto save transcripts.... when closed. Like in my img

The place where you set the channel is up above there as well just not in the img

[south crag]

ty

[tribal cedar]

Gotcha nps

[prime bridge]

𝕮𝖆𝖙𝖆𝖑𝖎𝖓 has been silenced for 10m
Reason: Posting Discord Server Invites

𝕮𝖆𝖙𝖆𝖑𝖎𝖓#8829 | 816321845388509235

[carmine pasture]

Anyone help

What is this invalid form body

[tribal cedar]

Update your client

[carmine pasture]

Wdym

[tribal cedar]

Update your discord client

[carmine pasture]

How

[tribal cedar]

App mall

Or w.e. its called lol

[carmine pasture]

:|

[tribal cedar]

Where you download it search for discord click update

[carmine pasture]

Oh update the app 😂

Thanks

[tribal cedar]

Nps

[carmine pasture]

Thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #12 - 51)

[mystic hound]

What OS calls it an app mall 😂

[tribal cedar]

Sorry I couldn't think of the wording

So I used the app from app store and how you buy items from the game I do item mall. Hence app mall. Presto!

[mystic hound]

Fascinating

[silent kiln]

hello

I have a problem with the tickets

It turns out that when a user tries to open a ticket they get the error

"Invalid form body"

[tribal cedar]

They need to update their app

Through the App Store

[mortal warren]

Trying to setup bot and keeps saying they don't have permissions to open one

given role ability to react not really sure whats wrong

[tribal cedar]

In your panel configs in button options under create ticket does it have everyone role as allowed?

@mortal warren?

After that check server configs and make sure that the everyone role is not blacklisted

If anything else yell at yo boy

[mortal warren]

Yeah that seemed to fix it thanks

[tribal cedar]

Your very welcome.

[south crag]

https://media.discordapp.net/attachments/754463497630253086/864658258735005706/Screenshot_20210714-010306_Discord.jpg?width=224&height=473

why does my tickets look like this for some?

[eager cargo]

Have them update their Discord app

[south crag]

alr

[quasi nacelle]

This happens every time i try using a option on ticket bots, all ticket bots too

or just bots that have that selection thing

[jade topaz]

Im In the dashboard but The bot didnt join my server and i cant do anything idk whats wrong with the bot or is it like that

[tribal cedar]

update your app

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[quasi nacelle]

ik i just did it right before you said that

[tribal cedar]

👍 gj

[winter scroll]

hello what is the command to put a custom text and that the emoji comes out?

[tribal cedar]

I'm not sure what your referring to sorry

Theres $id but that does the opposite of whatcha saying I think

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[tribal cedar]

@true quartz worked for you yes?

[true quartz]

yea

[tribal cedar]

Good deal

[quick galleon]

9

[scenic plinth]

?

[small zephyr]

AR??

Ar¿?¿??

@scenic plinth

[scenic plinth]

Don't ping staff for help.

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[tawdry ginkgo]

Whenever anyone opens a ticket it opens in the top of the server instead of support category... how to fix this

[craggy geyser]

Does ticket tool have the perms to manage messages in the support category? And if so, is the category full? (discord has a limit of 50 channels per category)

[coral otter]

Necesito que alguien vea mi ticket

[robust sandal]

ĐaⱤØӾ67

I need someone to see my ticket

Spanish (es) → English (en)

[craggy geyser]

/es Have patience. Someone from Spanish support will look when they are available. Asking here won't speed it up

[robust sandal]

Ten paciencia. Alguien de la ayuda española buscará cuando estén disponibles. Preguntar aquí no lo acelerará

English (en) → Spanish (es)

[jade topaz]

Help me

@gloomy jacinth

@jade topaz

@craggy geyser help

[craggy geyser]

Guessing you didn't read #546557408902905896. In particular rule 4

[jade topaz]

When I m creating ticket.it shows invalid form body @craggy geyser

[craggy geyser]

So I direct you to the rule about not pinging staff, and you ping me again

Though update discord and it should work

[jade topaz]

@craggy geyser bhaag chimkandi bhosdike

[robust sandal]

@craggy geyser Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[prime bridge]

Successful kicks: 1
Unsuccessful kicks: 0
Reason: spam pinging support - disrespectful when offered help
Moderator: @mystic hound

[craggy geyser]

What did they even say?

[mystic hound]

Something not very flattering

[chrome bluff]

hi how can i turn off this

[clear cipher]

Hello

When i create a panel it's created without tht reaction where ppl can react to open a ticket

[mystic hound]

Assuming you mean the ticket created message, you can't. However it's only visible to the person that makes the ticket and goes away when discord is restarted

[clear cipher]

I have tried so.many times gave the bot admin perms

But no use

[mystic hound]

Did you confirm with other users? Might be that your discord isnt updated so you can't see the button

[clear cipher]

Ok wait I'll confirm

And I'll update my app too

[clear cipher]

He used a bad word from Hindi language

[clear cipher]

Thanks a lot for your help .it worked other members could see and now tht I have updated i can see too.u guys r Nothing but patient and kind

[iron night]

Gave 1 Rep to Light (current: #5 - 128)

[vivid temple]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[grand sierra]

Hi I’ve subscribed to premium , I’m testing it out on my discord but it’s still saying I’m only allowed to send one ticket of this server. Is it unlimited tickets on premium ?

[humble sequoia]

-- moved to ticket --

[dusty citrus]

.

@humble sequoia

[tribal cedar]

Hi

need help?

[jade topaz]

there is a limit on ticket panels and there is an autoclose function? With add field from the 5 field, it no longer sends any direct messages

[tribal cedar]

You set the limit of ticket panels in general options of the panel configs

[dry crane]

Hey, how do I put a word in bold in the message of the panel?

[tribal cedar]

Auto close? No. Only if they leave the server.

[eager cargo]

**text here**

[dry crane]

Thanks a lot

[iron night]

Gave 1 Rep to Quo (current: #1 - 147)

[eager cargo]

My pleasure

[tribal cedar]

I'm not sure about that last question quo got any idea?

[dry crane]

And how do I mention a channel ?

[tribal cedar]

Could be buggish?

[eager cargo]

Which one?

[eager cargo]

<#channelIDhere>

[tribal cedar]

Doh

The 5 fields one from @jade topaz

Can't send dm after ticket sounds like? Maybe I'm reading it wrong

[dry crane]

Okay thanks

[iron night]

@dry crane :: You can't rep Quo#0026 for 58 minutes and 22 seconds. Try coming back later?

[eager cargo]

Can you explain more?

[jade topaz]

at send direct message when ticket created. i add 5 Fields after that sends no direct message @tribal cedar

[tribal cedar]

Yea sounds buggish

Can you take away the fields and show a dm gets sent then add the fields and show it doesn't? I've never heard of this issue myself. I only use 2 fields

With screenshots? It may be a bug as long as the dm is setup right which it sounds like it should be if it worked with no fields or less.

[jade topaz]

if I delete one field then sends direct message

[tribal cedar]

I would #🎫│make-a-ticket in that case its a definite bug imo

The staff can do what they need to do just give them the serverID

[jade topaz]

ok thanks

[tribal cedar]

Anytime @jade topaz

Have you checked out the open ticket perms in button options and make sure you didn't blacklist any roles on the general options? Both in panel configs?

Also. Do the users get any errors at all? Like invalid form body?

[rough vessel]

Hello, I have been using your bot for a few months and I have a problem: the $new command does not work and I can't figure out why. Can you help me ?

[craggy geyser]

Have you enabled command style tickets on the dashboard?

[rough vessel]

I don't see the command style

or I'm not in the right place

(please ping me if you answer)

[tribal cedar]

That would be in panel configs

then settings -> command style tickets @rough vessel

[craggy geyser]

You set it up per panel

[rough vessel]

Oh ok thx

[tribal cedar]

Let us know if you need more help. We're here.

[sullen magnet]

Can someone help me to solve this?

This only happens to a few people and I have checked everything and it is correct, the vast majority of users have no problem, only a few can not get a ticket.

[tribal cedar]

They need to update their discord clients

[daring nacelle]

me insultaron

otra ves hay

xd

[scenic plinth]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[sullen magnet]

Thank you so much!

[iron night]

Gave 1 Rep to Enigma (current: #12 - 52)

[tribal cedar]

Anytime

[desert summit]

How can i fix it ?

[desert summit]

He has all perms

[scenic plinth]

Is there anything that is preventing them, such as a blacklist role from creating tickets? Or is the "create ticket" button set to "Support Team only"?

[solid stream]

what's your server name or id?

I'm going to check the logs

[tribal cedar]

@desert summitIf you need help finding your serverID lmk

[solid stream]

You can use the command $id

$id

[humble sequoia]

Server id - 509192800865353738

Server id - 509192800865353738

[tribal cedar]

👍 I didnt even know it defaulted to serverID I use it for emojis sometimes

So does my boy @jade topaz 😉

[jade topaz]

how do i send closed tickets to a certain channel? or do they just disappear

[rough moth]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[rough moth]

You can send them to a category

[rough moth]

Instead of category open go to category closed

[jade topaz]

ohhhh it has to be a category not a channel

okay thanks lol

wait i realized i said closed lol i meant deleted....

when i or the ticket opener deletes a ticket how do i put it in a channel or do they just go away

[tribal cedar]

A transcript can be made but once the channel deletes the info is gone besides that

[jade topaz]

got it.. thanks!

[tribal cedar]

Anytime

[low goblet]

How do I go to Sport?

[robust sandal]

ᴼˣ ' 𝑁𝐴𝑆𝐸𝑅

🇸🇦how I go sport

Arabic (ar) → English (en)

[low goblet]

@tribal cedar

[rough moth]

Don’t ping, and what is sport?

[low goblet]

/ar Don’t ping, and what is sport?

[robust sandal]

لا بينغ، وما هي الرياضة؟

English (en) → Arabic (ar)

[low goblet]

How do I get technical support?

[eager cargo]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[vale laurel]

Hey. Twice now our users can’t create it sticks with 3 dots. Some can and some can’t. Is there a fault?

[unique anvil]

Make sure their Discord is fully updated

[compact plume]

Hlppppp

[unique anvil]

Give Ticket Tool perms for that channel

[compact plume]

It has all the petsm

[magic moon]

I need a bit of help is there a mod I can speak to it's about the bot

[compact plume]

It haz all the permsss

[unique anvil]

#🎫│make-a-ticket

[magic moon]

Okay thanks so much for ur help 💕

[iron night]

Gave 1 Rep to TheShadow (current: #32 - 4)

[unique anvil]

no problem

[compact plume]

Someone help meee

[stiff berry]

Is their plans for premium to include Whitelabel like other ticket bots?

[compact plume]

Help me plsss

[unique anvil]

run $debug in the channel you are trying to send it in

[mystic hound]

possibly

[compact plume]

Ok

[stiff berry]

meaning it's in talks or has been discussed or it's in the works?

[mystic hound]

All I can say is there's a possibility such a future may be introduced in the future

[stiff berry]

Okay.

[desert summit]

The_Piano_Gangg

[golden shoal]

I just paid for premium .. received receipt, will i receive another email for premium code

[rough moth]

go to #🎫│make-a-ticket and then go to billing support

if you do still need help

[golden shoal]

Thank you

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 94)

[golden shoal]

Hey @rough moth is there a tutorial or template to create a make-a-ticket channel? this is cool. obviously my first day

[rough moth]

like your own ticket system?

[golden shoal]

Similar to the make-a-ticket where I can have my clients select their issue like Billing or in my case Account Issues, etc

[rough moth]

there are docs that help you set up the bot

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[rough moth]

go there and itll show u a basic setup

#573205317870157855 also helps

[golden shoal]

Yes sir. I am there now.

I created my panel already.

i will do the basic, then come back. Thank you, appreciate you @rough moth

[rough moth]

yeah np, im playing warzone rn so if i dont respond right away yk why

[golden shoal]

you're good. i will setup basic. then, gather my thoughts for more questions

[neat basin]

btw

My members when they use the ticket

it says they don't have permission

[golden shoal]

@rough moth created basic support panel.

[plush lantern]

site down?

[humble gust]

hi

I need help in creating the ticket pannel

I have the premium

[rough moth]

make sure u didnt blacklist any roles or made itsupport only to make tickets

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[rough moth]

works fine for me

[neat basin]

ty

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 95)

[neat basin]

This Button wont showup on android

Any ideas?

[spark hound]

What do you see there though?

[spark hound]

I'm on Android but it shows up for me

[nocturne dove]

is it possible to set so numbers won't add up? when clicked

[neat basin]

even emoji wont work

[neat basin]

Nothing just the message

just that

also reacting with envelope arrow doesn't show ticket

[glass otter]

Update your Discord

[neat basin]

that works thanks 😄

How can I do like

When they do the emoji?

[craggy geyser]

Not anymore. We have moved to buttons so reactions are being phased out and are no longer supported. Resend the panel to have buttons like #🎫│make-a-ticket

[primal temple]

hi

I have some question

Some of my member unable to open a ticket, it says "Invalid Form Body"

But when I tested, everything work just fine

[craggy geyser]

Get them to update discord

[primal temple]

I see

What about "Interaction Fail" error? It happen when I tried to close ticket

It gave that error, but the bot still delete the ticket afterwards.

[craggy geyser]

That can mean you need to update discord too, but as it doesn't happen on all buttons for you, it probably means you were pressing multiple buttons in a short space of time

[primal temple]

I see

it happen after I tested 4-5 tickets so quick

Thank you for the fast response

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #8 - 102)

[craggy geyser]

No worries

[neat basin]

ahh okay.x

[rocky gorge]

How to fux invalid form body!!

[spark hound]

Update your discord

[rocky gorge]

Oo

[north spade]

How many servers am I allow to put the premium bot it?

[copper owl]

as many as you want, but you have to pay for each server

[north spade]

So to add it to a second server I'd have to buy a second premium membership

[copper owl]

for it to work? yes

[north spade]

Ok thank you

thanks @copper owl

[iron night]

Gave 1 Rep to Neurotic Plague (current: #18 - 28)

[craggy geyser]

But the second one gets a $1 a month discount

[random rock]

I must be blind...
But where do I add permission to view tickets for a role?

[odd apex]

Can someone join my server to see if the bot tag me in the ticket and then u leave

[sand socket]

yes

[viscid fern]

.

[old musk]

Hi, auf jeden Server kann ich keine Reaktionen mehr auf Tickets machen. Wie wenn ich von Ticket tool geblockt wäre aber ich habe echt keine Ahnung an was er lieg.

[robust sandal]

ovvxn

Hi, on every server I can no longer make reactions to tickets. As if I were blocked by Ticket tool but I really have no idea what it is lying about.

German (de) → English (en)

[mystic hound]

/de you can make a german support ticket in #🎫│make-a-ticket and our support team will assist you

[robust sandal]

Sie können ein deutsches Support-Ticket in #🎫│make-a-ticket erstellen und unser Support-Team wird Ihnen helfen

English (en) → German (de)

[static heath]

hey i need help

how do i change the message of the ticket when it opens

and the catagory it opens the tickets in

[spark hound]

@static heath here

Read that

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[scenic plinth]

For your other question

[static heath]

ah you guys are the ebst

best

[scenic plinth]

Thanks @spark hound

[iron night]

Gave 1 Rep to RheaDoesExist (current: #52 - 1)

[scenic plinth]

Sorry for ping but wanted to be fair with the rep :)

[spark hound]

Oh, I thought rep was only for staff

[scenic plinth]

Nope, exists for everyone :)

[pallid narwhal]

.vote redeem

[pallid narwhal]

Why doesn’t it work?

Anyone?

[scenic plinth]

Although you have a ticket open, its the wrong prefix.

[humble sequoia]

-- moved to ticket --

[snow tendon]

Türkçe bilen var mı ?

[robust sandal]

● AhmtKdgl

Does anyone speak Turkish?

Turkish (tr) → English (en)

[snow tendon]

Yardıma ihtiyacım var

[robust sandal]

● AhmtKdgl

I need help.

Turkish (tr) → English (en)

[scenic plinth]

/tr What is your question?

[robust sandal]

Sorunuz nedir?

English (en) → Turkish (tr)

[snow tendon]

Web panel üzerinden hesabıma giriş yapamıyorum

[robust sandal]

● AhmtKdgl

I can't log in to my account through the web panel

Turkish (tr) → English (en)

[scenic plinth]

/tr If it is giving you an error saying incorrect password or username / email we cannot help you as it is your account. Is it giving you another error?

[robust sandal]

Yanlış şifre veya kullanıcı adı / e-posta söyleyerek size bir hata veriyorsa, hesabınız olduğu için size yardımcı olamayız. Bu sana başka bir hata mı veriyor?

English (en) → Turkish (tr)

[snow tendon]

Yanlış şifre veya e-posta diyor ama qr kod ile giriyorum

Yani yazı bile yazmıyorum

[robust sandal]

● AhmtKdgl

Says wrong password or email but enters with qr code

Turkish (tr) → English (en)

[robust sandal]

● AhmtKdgl

I mean, I don't even write.

Turkish (tr) → English (en)

[scenic plinth]

/tr Try to do it without QR code.

[robust sandal]

QR kodu olmadan yapmaya çalışın.

English (en) → Turkish (tr)

[snow tendon]

/en yanlış olması mantıksız geliyor

[robust sandal]

it doesn't make sense that it's wrong

Turkish (tr) → English (en)

[snow tendon]

Ok

/en bu adres üzerinden giriş yaomaya çalışıyorum https://discord.com/oauth2/authorize?prompt=none&response_type=code&redirect_uri=https%3A%2F%2Fdocs.tickettool.xyz%2Flogin%2Fdiscord%2Fcallback&scope=identify email guilds&client_id=735668873810018365

[robust sandal]

I'm trying to log in at this address https://discord.com/oauth2/authorize?prompt=none&response_type=code&redirect_uri=https%3A%2F%2Fdocs.tickettool.xyz%2Flogin%2Fdiscord%2Fcallback&scope=identify email guilds&client_id=735668873810018365

Turkish (tr) → English (en)

[snow tendon]

/en ama hala error veriyor

[robust sandal]

but it still gives error

Turkish (tr) → English (en)

[scenic plinth]

/tr That link won't do anything for me or show me anything. What are you trying to do? Invite the bot?

[robust sandal]

Bu bağlantı benim için bir şey yapmaz ya da hiçbir şey göstermez. Ne yapmaya çalışıyorsun? Robotu davet mi esin?

English (en) → Turkish (tr)

[snow tendon]

/en bizim dilimizde böyle bir kelime yok 😄

[robust sandal]

There's no such word in our language😄

Turkish (tr) → English (en)

[snow tendon]

/en botu davet ettin mi ? diye soruyorsan evet, ettim

[robust sandal]

Did you invite the boat? If you're asking, yes, I did.

Turkish (tr) → English (en)

[snow tendon]

Boat = Bot

[scenic plinth]

/tr Ok, try to login to the link below. If it still gives you errors make sure that you are logging in with the correct credentials.

[robust sandal]

Tamam, aşağıdaki bağlantıya giriş yapmayı deneyin. Yine de hata veriyorsa, doğru kimlik bilgileriyle oturum yaptığınızdan emin olun.

English (en) → Turkish (tr)

[humble sequoia]

https://tickettool.xyz/manage-servers

[snow tendon]

Ok

/en şuanda oldu. Teşekkürler, sanırım ben yanlış bir bağlantıya girdim

[robust sandal]

It's happened now. Thanks, I think I made the wrong connection.

Turkish (tr) → English (en)

[verbal matrix]

Hey, is there any way of submitting a feature request? 😄

[eager cargo]

I can pass it along for you