🆘│community-support

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[unique anvil]

Resend your panel to use the new buttons, Ticket Tool has moved away from reactions

[crisp karma]

Can I have help when I invite the Ticket tool to my server the bot dose not make a new channel and I can’t use it

There’s no nothing

[scenic plinth]

Use $debug in the server and send the link it provides here please

[crisp karma]

Ok

[scenic plinth]

Ignore last

[crisp karma]

https://discordapp.com/channels/509192800865353738/662692902245498910/861767976160460800

[scenic plinth]

Is the bot setup?

[crisp karma]

Wdym I invited it and on another one of my servers it automatically added a channel and every thing

[scenic plinth]

It wouldn't automatically add channels unless its commanded to

[crisp karma]

I have deleted the bot and re invited

[crisp karma]

How do I do that?

[scenic plinth]

Have you setup a panel?

[crisp karma]

What’s that I am kinda a noob at this still

[humble sequoia]

https://docs.tickettool.xyz

[small palm]

will try, massive thanks for fast response

[iron night]

Gave 1 Rep to TheShadow (current: #50 - 1)

[scenic plinth]

View that on how to setup the bot, when you send it that is when the bot will be able to be used, until then nothing will work for you.

[crisp karma]

Ok thanks

[scenic plinth]

Np

[crisp karma]

Thanks @scenic plinth

[iron night]

Gave 1 Rep to 𝓥𝓾𝔁𝓲𝓪 ♡ (current: #6 - 103)

[crystal idol]

Hey I was wondering is it possible to have two separate categories of tickets?

[scenic plinth]

If you have premium, you can have the possibility of claiming tickets which move them to different categories

For normal, the only options for you are closed category and open category.

[jade topaz]

Uhh het I need a help related to webhooks What are the work of that

[crystal idol]

What I'm trying to say is is it possible to have two different options when opening a ticket like a support ticket and then a feedback ticket?

[jade topaz]

And i did enable it but it disable buy it self i had add the webhook link too @scenic plinth

Please help

[crystal idol]

I might have an idea why I believe that diamond on the side means it's a premium feature so do you have the premium version?

[jade topaz]

no well Thanks

[iron night]

Gave 1 Rep to epicappledragon (current: #50 - 1)

[scenic plinth]

Don't ping random support for help please, also you will have to wait until tommorow until tickets are open for the devs to set it for you.

[jade topaz]

what like i can wait for 1 day but is it like he will enable the webhook option

[scenic plinth]

Not necessarily, sending two different panels is your only option, which then you can have different settings for each.

[gloomy cargo]

Un français peut m'aider

[crystal idol]

Ok thanks

[scenic plinth]

No, it is only available upon request for those who will actually use it.

[robust sandal]

𝙄𝙖𝙣

A Frenchman can help me

French (fr) → English (en)

[jade topaz]

ok so is that like if i put the webhook Url so it will send the msg in the ticket channel as the webhook that i just created

[jade topaz]

and i really wan't to use it so i can wait for a day Thanks

[iron night]

Gave 1 Rep to 𝓥𝓾𝔁𝓲𝓪 ♡ (current: #6 - 104)

[jade topaz]

i mean i still didn't understand how can someone set up the ticket webhook for a specific person 🥲

[scenic plinth]

/fr @gloomy cargo Do you still need help?

[robust sandal]

@gloomy cargo Avez-vous encore besoin d’aide?

English (en) → French (fr)

[gloomy cargo]

Oui enfaîte j'ai quelques joueurs qui n'arrive à pas à faire un ticket

[robust sandal]

𝙄𝙖𝙣

Yes infaîte I have some players who can not make a ticket

French (fr) → English (en)

[scenic plinth]

/fr Are they being given an error when attempting to make one?

[robust sandal]

Est-ce qu’on leur donne une erreur lorsqu’on tente d’en faire une?

English (en) → French (fr)

[gloomy cargo]

https://media.discordapp.net/attachments/861575390925553684/861718501944983552/Screenshot_20210705-231929_Discord.jpg

it gives them that

[scenic plinth]

/fr Are you using buttons?

[robust sandal]

Utilisez-vous des boutons?

English (en) → French (fr)

[jade topaz]

KenZie is taht what webhooks thing are supposed to do if i add the link in Bot dashboard Like ik u can send msg but will it help like that also instead of bot it will show the webhook bot

[scenic plinth]

/fr Have the people who cannot see it update the discord app, they will not be able to see buttons if they do not have the newest version of discord.

[robust sandal]

Demandez aux personnes qui ne peuvent pas le voir de mettre à jour l’application discord, elles ne pourront pas voir les boutons s’ils n’ont pas la dernière version de discord.

English (en) → French (fr)

[dapper lotus]

Can someone help me I need help setting the prefix of the ticket but I can't remember what it's old prefix was

[scenic plinth]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[gloomy cargo]

https://media.discordapp.net/attachments/861575390925553684/861644955781169162/image0.png

ok and there is a person that puts it that

[scenic plinth]

That's something for them to let you know about, as I do not have information on that.

[scenic plinth]

Do me a favor and resend the panels to that channel.

[jade topaz]

k Thanks alot man and last question After a day can i contact any staff to just check that my webhook is enabled

[iron night]

@jade topaz :: You can't rep 𝓥𝓾𝔁𝓲𝓪 ♡#0443 for 51 minutes and 26 seconds. Try coming back later?

[gloomy cargo]

I send that sign

[scenic plinth]

Yes, although you should be able to see it in the dashboard when they allow it in your server.

[scenic plinth]

$panel {number}

[jade topaz]

Thank u sir do they need my server ID

[iron night]

@jade topaz :: You can't rep 𝓥𝓾𝔁𝓲𝓪 ♡#0443 for 50 minutes and 19 seconds. Try coming back later?

[jade topaz]

[scenic plinth]

They will yes, also she is preferred.

[jade topaz]

Ok so i will contact Staff tomorrow to enable my server webhook system with ID

[scenic plinth]

Yes.

[jade topaz]

thanks alot man 👍 and sorry for taking your time

[rough moth]

The number is your panel number

[scenic plinth]

Yep, for example where it shows "#1"

[gloomy cargo]

and I show what

[jade topaz]

yo Man SO Is there any way i can make My server Moderators and Head mod Reply to the ticket that have been created like i wan't user with Mod and H.Mod role to have perm to chat and reply users problem it is only admins only

[rough moth]

Add support roles

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rough moth]

Type $panel 1 or 2 or both

[jade topaz]

k

[rough moth]

Or any other panel number u have

[rough moth]

Good?

[jade topaz]

Wait so Like i can't use webhooks i really don't have the premium version of bot?

[rough moth]

Webhooks are only available to a select few

Only premium users have the option to request this feature tho from the dev

[gloomy cargo]

I do not understand me I see the message create ticket but some players not all do not see

[rough moth]

They have to update discord

[gloomy cargo]

Ok thanks

[rough moth]

Np

[jade topaz]

i am not the premium used though so it means i can't get this facility

ok nvm Sorry for taking ur time

[rough moth]

No worries

[jade topaz]

well i have a question When ever someone will open a ticket i wan't my Ticket bot to send custom msg instead of This

[rough moth]

Do you have premium?

[jade topaz]

no

[rapid reef]

Como hago para poner la seccion de tickets asi en una categoria?

[jade topaz]

nvm so i need premium for this

[rapid reef]

How do I put the tickets section like this in a category?

[jade topaz]

Panel

[rapid reef]

What command?

[jade topaz]

go to dash board and set a channel Like i did mod application

[rapid reef]

ahhh

thanksss

[jade topaz]

np

[rough moth]

Ye to have full customization u need premium

[jade topaz]

k and srry for doing ur job i helped that guy if u mind sorry

[rough moth]

It’s not my job and this is community support so don’t worry

[jade topaz]

k

[jade topaz]

how do i get premium sub

role

[rough moth]

You need premium ticket tool

[jade topaz]

k

[rapid reef]

Se puede poner un mensaje automatico al abrir ticket???

Can you put an automatic message when opening ticket ???

[jade topaz]

u need premium for that

[rough moth]

You can make a tag

That can be triggered after the user sends a certain message

[rapid reef]

como se hace eso?

[rough moth]

But no there is no feature to automatically post a message other than the ticket message it sends already

[rapid reef]

How do you do that?

[rough moth]

Tags section of the dashboard

[jade topaz]

U can use certain Bots like Dyno carl and other

or Ticket

it self

[rapid reef]

Can you edit the message that the bot sends?

[jade topaz]

No u can't

[rough moth]

If you have premium

[jade topaz]

only u can use is tag

[trim jolt]

there is no Support arabic?

where reactions?

[rough moth]

Update your discord

[trim jolt]

me apdate = glitch and lag

[rough moth]

It’s the only way

[rapid reef]

@rough moth sabes como configurar para que al abrir ticket salga como ticket-pepiwapo
en vez de el numero de ticket

Do you know how to configure so that when you open a ticket, it comes out as ticket-pepiwapo
instead of the ticket number

[rough moth]

Do you have premium

[rapid reef]

no
;C

[rough moth]

Then you can’t change ticket names

From the panel

[rapid reef]

:((

[patent lake]

where do you get a premium code?

[rough moth]

A key?

When you buy/redeem it

[wise crow]

Hi, with out getting to much into details -- if I had some bots that were on a server and for what ever reason I can no longer access that server, how can I yank the bots so people don't get to use things on my dollar?

[rough moth]

This is ticket tool support

[wise crow]

yeh, thats what i'm looking for.

[rough moth]

U want to transfer premium?

[wise crow]

Ahh is that how I can get it leave one original server and assign it to a new one?

I have the month to month

[rough moth]

Are you still owner of the first server

[wise crow]

Unfortunately not.

I have no access to it now.

[rough moth]

Interesting, how come if you don’t mind

[patent lake]

how do you add multi buttons?

like this ^^

[rough moth]

Premium feature

[patent lake]

I have premium

[wise crow]

long story... rather not get into that, we can cough it up to "got f-'d over"

[rough moth]

$panel 1 2 3 or whatever panel number u use

[rough moth]

Well do you have proof you were the original owner?

[wise crow]

Elaborate please...

[rough moth]

And proof that you are paying for the premium

[wise crow]

Yeah, I have proof of premium as the log in and all that is tied to my discord.

[rough moth]

Alright

Well wait for a billing support member to help

Or any support member that can contact correct authority

[patent lake]

wdym

[wise crow]

do they need to be @'d ?

[rough moth]

Not allowed to ping staff

[wise crow]

for sure. I'll wait then

[rough moth]

Especially since yesterday and today is their day off

[wise crow]

will they most likely DM me directly?

[rough moth]

$panel {id 1} {id 2}

And etc

[patent lake]

ok ty

thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 72)

[rough moth]

They help here

[patent lake]

thanks @patent lake

[iron night]

@patent lake :: You can't give rep to yourself, silly.

[rough moth]

Usually in tickets but again they are off today

[patent lake]

lol

[wise crow]

10-4, will stand by for them. Thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 73)

[patent lake]

btw how do you change the name?

[rough moth]

Panel settings, Button options, create ticket settings, and change the name there

[patent lake]

thanks @rough moth

[iron night]

@patent lake :: You can't rep DisguisedBaby#3966 for 57 minutes and 2 seconds. Try coming back later?

[terse moat]

how do i make it so the ticket tool sends the thing in a specific channel, none of the gui is showing up for me rn, is it because i’m on phone

[rough moth]

What “thing”

[terse moat]

nevermind i found it

tried to open the panel settings page

realized i was just in server management

[rough moth]

👌

[fickle vigil]

is there a way to add multiple ticket icons on one embed?

[tropic zinc]

how do i make the tickets go to a different spot? when someone creates a ticket they go straight to the top of all the channels

[fierce rune]

You need to select in the settings which category the tickets are created under

[tropic zinc]

ohh okok ty

thanks @fierce rune

[iron night]

Gave 1 Rep to lethalbomb1471 (current: #50 - 1)

[stray fox]

Hey how do I disable someone from closing their own ticket?

Ping when answered thanks

[glad widget]

How do i make the ticket button animated

[rough moth]

cant

[rough moth]

make it support team only

[glad widget]

like this

[rough moth]

resend ur panel

[glad widget]

ok

[stray fox]

Thanks friend

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 74)

[glad widget]

When i resend the pannel it send 2 buttons instead of only one

ok got that working but when how do i disable the message when someone clicks the button

[rough moth]

u cant

[glad widget]

really?

[rough moth]

unfortunately no

[livid tusk]

Is it possible to create a ticket under a Kategory?

[gilded veldt]

Which category?

[livid tusk]

For Example. One Panel for Normal support and one Pannel for payment. Then i create a Discord Kategory named "Support" and one "payment" and then the users can somehow create either support ticket or payment ticket

Is it possible if i create two ticket tool Panels?

[gilded veldt]

Yeah sure you must choose in the panel the category

[rough moth]

yes you can create multiple panels on your dashboard

[livid tusk]

Sry for my bad explaining. English is not my Motherlanguage

[gilded veldt]

No problem 😉

[livid tusk]

Ok good. But i need the tickets to be sorted and named. Not like "ticket-182"

[rough moth]

you need premium for that

[livid tusk]

Sorted under Kategorys

I do have premium

[rough moth]

you can customize ticket names then as you want them

[livid tusk]

Ok good

And if the ticket gets created can it be created under a kategory?

Like a discord kategory

[rough moth]

yes

all in panel settings

[gilded veldt]

Sure

[livid tusk]

Ok thank you

[rough moth]

anytime

[livid tusk]

Thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 75)

[livid tusk]

Thanks @gilded veldt

[iron night]

Error: You're still on cooldown

[livid tusk]

No

How long is the Cooldwn?

[rough moth]

not sure

[gilded veldt]

I think 1 hour or so

[rough moth]

1h if u try doing the same user

[gilded veldt]

But is ok 😄

[rough moth]

idk if its the same for another

[gilded veldt]

🤷‍♂️

[rough moth]

i needa go to sleep

[gilded veldt]

Good night^^

[rough moth]

👋

[hidden void]

I need help in my server when members react with the message it says you dont have permissions to use this. can someone tell how to fix this.

PS: reply to the msg so i get pinged and see it thanks!

[jade topaz]

We're also facing this

[hidden void]

yes is it something wrong settings or how i too am not sure

[jade topaz]

I did the same settings earlier previously it worked but now idk why but it isn't working.. and am facing this bruhh

[hidden void]

oof

[white anvil]

Heeyeyeyey!

I have a question

Can I translate this?

[gilded veldt]

The text in the buttons?

You can change it, if you have Premium

[white anvil]

ah..

that’s what’s up

thanks

[gilded veldt]

No problem

[grand crane]

my tickets won't close anymore

[craggy geyser]

What do you mean?

[craggy geyser]

Do you get an error?

[grand crane]

Ya something about the form being invalid

I've never had the problem before but now it won't close like it was broken since the buttons were changed from an update

[eager cargo]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

Note:

This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.
The feature is currently only available for the $newpanel buttons

[eager cargo]

We do not have that feature, apologies.

Discord has a channel limit of 500

Category limit of 50

[craggy geyser]

It will likely be a setting gone wierd. Send your sever id and we can take a look

[grand crane]

Alright let me figure out how to pull up the id

[craggy geyser]

You can just type $id

Unless you changed the prefix

[vast adder]

I never used discord and am having problems.my withdraws on Stakecube aren't working and sent me here to contact support but this is confusing can anybody help and not give me trouble?

[eager cargo]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[grand crane]

681744739648929829

[craggy geyser]

Thanks

Also, seeing as I see you have an active subscription, have the premium subscriber role

[iron night]

Thank you!

Thank you for purchasing Ticket Tool Premium @grand crane. You have now been given the <@&535595160189403136> role!-coloryellow

[craggy geyser]

Which of the two panels has the issue? Or is it both

[grand crane]

Claiming no longer responds or works and closing says invalid form

[grand crane]

Both

[craggy geyser]

Try updating your discord and see if that fixes it as the settings looks fine

Not the right place to be posting gifs. This channel is for support only

[grand crane]

Whatever you did thank you.its working now, but it hasn't been for about 3days or so

[craggy geyser]

Did you do a discord update? As I did nothing apart from look through settings

What do you mean?

[grand crane]

Only thing acting weird is the react to open a ticket isn't subtracting the emoji reaction after its been applied

[craggy geyser]

Oh. That's intentional

[craggy geyser]

We are moving to buttons and reactions won't be supported much longer. But while phased out they no longer remove. Resend the panel and the reactions will be a button

[grand crane]

Idk, all I know is that it didn't work and now it works lol

[craggy geyser]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[grand crane]

Oh ok I'll work on that now

Thanks again

[craggy geyser]

No problem

[craggy geyser]

It won't move existing tickets. Only new ones

The closed one doesn't seem to have saved looking at the settings. Also, make sure that ticket tool has permissions in the category (view channels and manage channels explicitly)

[grand crane]

for some reason i can see the create ticket button

but the role of the individuals i want to have access to it don't see the button

[grand crane]

for some reason now i'm the only person who can see the ticket's button to create a ticket

[short echo]

So, trying to get my second server on premium and for some reason it's asking me for a key however i never received one?

[coarse wedge]

You subscribed through fastspring?

[short echo]

uh went through the ticket tool website

[coarse wedge]

you can activate it on the subscription tab

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[short echo]

I'm dull

Thank you

[coarse wedge]

No problem

[short echo]

That page doesn't look like that for me

[coarse wedge]

How does it look for you?

[short echo]

Nvm I've found it

[coarse wedge]

Ok 🙂

[grand crane]

anyone know why my panel doesn't show the button for everyone else except me??

[short echo]

Thank you for the help

thank @coarse wedge

[iron night]

Gave 1 Rep to Martin B. ツ (current: #50 - 1)

[grand crane]

thank you @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #8 - 86)

[short echo]

One more question sorry how does one open tickets from a phone

[coarse wedge]

Through a panel users can open a ticket pressing the reaction / button

does it not work for you?

[pale pilot]

not for everyone else, just users who havent updated their app in months

[coarse wedge]

Just got a question.
I had a subscription through fast spring
that ends tomorrow
should I redeem premium code from votes
before it ends or after it?

[pale pilot]

time starts from the moment you redeem it

[coarse wedge]

Ok thanks

[grand crane]

thank you @pale pilot

[iron night]

Gave 1 Rep to Simple (current: #7 - 102)

[cold shell]

$help Support Question
within ticket I’m trying to make a application form does discord have a function that allows for a field to be filled in

NOT RELATED IMAGE JUST AN EXAMPLE OF A FILL IN AREA

[pale pilot]

Nope

[cold shell]

was your answer nope related to my question if so thank you

[iron night]

Gave 1 Rep to Simple (current: #7 - 103)

[pale pilot]

yes it was. Discord does not have anything like that

[orchid bramble]

where do i vote so a discord server can use ticket for premium?

[tawdry oracle]

Is there a command to block a user from creating tickets on a specific panel?

[pale pilot]

$vote

[orchid bramble]

$ vote link debert58#5050

rip

[gilded veldt]

$vote

[orchid bramble]

$vote link debert58#5050

dafaq

[waxen trail]

anyone

$help

$help commands

[tawdry oracle]

aye that’s kinda cool

we can get premium for free by voting??

[lofty parcel]

Hi can someone help me? When I close a ticket it is automatically deleted without me doing anything. Does anyone know why this is so and how I can fix it?

[pallid narwhal]

How to make Ticket tool to send transcripts in DMs?

[gilded veldt]

Yeah you could enable 'Two Step Ticket' then you have to confirm the closing first

[lofty parcel]

ah okay thanks

[gilded veldt]

If you have Premium you can enable this

[pallid narwhal]

Sud

[craggy oriole]

I have a problem.

[gilded veldt]

Yes?

[craggy oriole]

What is the solution to this problem?

[gilded veldt]

Does the bot have the permissions to write in the channel?

[craggy oriole]

Yes

[gilded veldt]

Please write $debug in the channel where the panel should appear

[craggy oriole]

Ok

[thick socket]

hi, is there a way to have a different ticket number for each panel? I tried to manually change the current ticket number on dash but apparently all panels follow the same number?

What I mean is
Panel 1 -> ticket#0001
Panel 2 -> ticket#3001
Panel 3 -> ticket#7001

you get the idea

[craggy geyser]

They shouldn't all follow the same number. Were you changing the ticket count?

[thick socket]

yeah

I thought it would be a different ticket number for each panel buttt lol

[craggy geyser]

It should be

[thick socket]

is there a way to manually do this using commands instead?

Okay it's alright, it was just a visual bug on Dashboard where the ticket count was the same for all panels. I tested, and it does work. Apologies for the trouble

[craggy geyser]

No worries

[prime bridge]

ZERO has been silenced for 10m
Reason: Similiar-Messages Spam

ZERO#5314 | 436471508064403456

[scenic plinth]

Idk what you're necessarily "spamming", but if you would like support try shortening your message...

[cold shell]

ok thank you support team

@craggy geyser thank you

[iron night]

Gave 1 Rep to Swift (current: #8 - 87)

[terse moat]

for my server r i have the create ticket panel but it only shows for specific people, like the create ticket button only shows for some

not an admin issue i believe, somebody with a higher rank than somebody else who saw it can’t see it

[jade topaz]

They probably don't have an updated discord, or they just need to restart (ctrl + r)

[rough moth]

Tell them to update discord

[terse moat]

ok bet

[jade topaz]

Invalid form body this is coming whenever I go to open a ticket

Pls help

What to do now

[rough moth]

Update your discord

[jade topaz]

Ooo

@rough moth thank you

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 76)

[jade topaz]

hi

Hi Pls can you unband me

[scenic plinth]

What?

[jade topaz]

how can i make the bot tag a role?

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

thx

[scenic plinth]

You can also try <@&roleid>

[jade topaz]

what is the full comand?

Hello, could you unban me from the elite console server, please?

[rough moth]

That is the full command

[rough moth]

???

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[jade topaz]

?

no tag?

[rough moth]

Wdym?

[jade topaz]

wdym? what is this

[rough moth]

What do you mean

[jade topaz]

the bot must tag a rol called Žodia and didnt.

[rough moth]

Try using the role id and typing <@&id>

[jade topaz]

role id?

[rough moth]

Yes

[jade topaz]

how ill get it

[rough moth]

Do you have developer mode on?

Wait you don’t even need it

Type $id <@&642118166243311646>

[thick igloo]

Hi not sure if this is posted any where but how would i go to do this.

i want it for ban appeals and whatnit

[jade topaz]

the bot tagged invaild user :D

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[rough moth]

Check this out ^

[rough moth]

Are you trying to ping a user or a role?

[jade topaz]

a role

@wind oak like this right?

[rough moth]

Yes

[jade topaz]

but this is a role id

[rough moth]

Yes

[jade topaz]

theen why the bot dont tag the role?

[rough moth]

What does it do?

[jade topaz]

is ther are any arabic or turkish support?

[rough moth]

#🎫│make-a-ticket

[jade topaz]

when i checkid the massages i saw this you forgot the &

[scenic plinth]

Its there...

[rough moth]

And when u run the command it shows u it with the &

[pallid narwhal]

I want to invite ModSystemᵇᵒᵗ#6663

Sry if I shouldn’t talk about it here

[rough moth]

It’s the VIP version of Wick

[pallid narwhal]

Ah

thx @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 77)

[thick igloo]

Thankyou ❤️

[austere glen]

@mystic hound i need some help

[mystic hound]

out of all the people you pick me, I wasn't even online! anyways ask your question i can't help rn maybe someone else will. (or you can #🎫│make-a-ticket )

[austere glen]

I picked you because I checked the #804131496616001556 and you had the Indian tag that's why

[austere glen]

There is no option to react at #🎫│make-a-ticket how can i do so

[mystic hound]

read #546557408902905896 too while you're at it, might help

[mystic hound]

update discord

[austere glen]

🙂 Ok

[jade topaz]

Is there some issue with dm transcripts?

They arent working on my server.

[obtuse crater]

I'm not having any issue on my end

Receiving DMs from bot on our server, as well as from support here at #🎫│make-a-ticket

[craggy geyser]

Have your members got dms enabled?

If they gave their dms closed then ticket tool can't dm the transcript (and will give an error message)

[jade topaz]

The ones Ive tested with, do. And no error shown.

And the ones Ive tested with are not staff.

[craggy geyser]

Do you have premium?

[jade topaz]

No.

Is that the issue?

[craggy geyser]

Yes. It's a premium feature

[jade topaz]

Ahh, what a shame. Tysm anyway.

[obtuse crater]

Is there any way to add a button? I'd like to create a button on new tickets that allows opening user to open ticket for public view. Tickets start private, if "Public" is clicked, ticket permissions change to allow Everyone to read message history.

[rough moth]

Not possible atm

[wanton hull]

help

@rough moth

[rough moth]

please dont ping me or anyone

especially in two different channels

[wanton hull]

تتكلم عربي @rough moth

[prime bridge]

! Mg Max ツ#2021 has been warned!
They were notified via dms.

[rough moth]

i dont speak that language open a ticket in #🎫│make-a-ticket

[wanton hull]

Why doesn't the ROM show me?

[rough moth]

what is a "ROM"

[wanton hull]

I don't see all the chats

[rough moth]

you're not supposed to?

[wanton hull]

Look, I suffer from this problem, why the reaction does not appear on all servers

[rough moth]

update your discord

[wanton hull]

Thanks and sorry for the inconvenience

Is there a second solution?

@rough moth

[rough moth]

thats the only solution and dont ping

[wanton hull]

sorry

[rough moth]

np

[hollow solstice]

somthings wrong i invite ticket tool to my server from manage servers and refresh and my servers gone i kick ticket tool refresh its there again anyone know how to fix?

[humble sequoia]

-- moved to ticket --

[scenic plinth]

@rose pagoda Consulte el tercer texto azul a continuación

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[rose pagoda]

Muchas gracias

[scenic plinth]

Eres muy bienvenido

[craggy geyser]

Try updating discord

[jade topaz]

Hey can someone please enable the webhooks for my server like it has the diamond i cant enable it so can u please enable it i did contact yesterday they said tell a staff with server id so they can enable it :)

[craggy geyser]

The diamond means its a premium feature. Do you have premium?

[jade topaz]

oh ok nvm i don't have sorry for taking ur time

like go to the dashboard there will be webhook system

custom msg

[jade topaz]

Ohh wait Is there any way Like i can make my ticket bot to create a channel in a catagory like it make channels out of the catagory

well if u have a premium

idk

[craggy geyser]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[craggy geyser]

No. Its in beta testing atm I think

So likely buggy

[jade topaz]

thanks

[obtuse crater]

Any way to get the bot to add reactions to the tickets it creates? I'm using it to create suggestions, and would like to be able to have community input with preset reactions.

[jade topaz]

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #8 - 88)

[craggy geyser]

There is not I'm afraid

[jade topaz]

pls.....

the link of dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[jade topaz]

what is the transcript?

ANYONE OF THE SUPPORT TEAM IS HERE?!

bro calm down LOL

[obtuse crater]

If you're looking for an immediate response from support, I'd consider #🎫│make-a-ticket. This is just for communal support AFAIK

Transcript is just a webpage that has the ticket and all of its contents saved.

You use it for logging.

[jade topaz]

k thx

[iron night]

Gave 1 Rep to Ascyst (current: #51 - 1)

[proven void]

silly question but I'm curious... can I, as an admin, open a ticket for a member of our server?

[uncut sphinx]

is there a way to tag a channel inside the ticket message?

[bleak plank]

Hey so i added the bot to my server and it will not show up on the dashboard. Why is this?

[uncut sphinx]

try logging out of dash and logging back in

[bleak plank]

Okay, thank you

[iron night]

Gave 1 Rep to abhaya (current: #51 - 1)

[fringe perch]

<#channel-id>
<#1234....>

[uncut sphinx]

thanks

[iron night]

Gave 1 Rep to Bananasplit (current: #51 - 1)

[fringe perch]

Np

[marble spruce]

Where do I make a suggestion?

[rough moth]

Try s!suggest “suggestion”

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[rough moth]

That’s not a thing anymore whoever sent that ^

Social Network isn’t a ticket tool community based community. It’s just an overall community

[marble spruce]

where should i do this?

[rough moth]

You can do it here ig, no channel for it

[marble spruce]

great tysm for the help!

s!suggest Add restrictions to only allow users who participated in a ticket or ticket support team to have access to the ticket. This can allow for privacy if required

😕

[sleek sonnet]

Is there a remote possibility that a permanent premium plan will be created?

I would have no problem paying $ 20 for the

[mystic hound]

We no longer offer a lifetime plan, and if we did it'd be more than 20 USD

[mystic hound]

Mind explaining this a bit? are you saying you want only the ticket creator and support team to have access to the ticket? because if that's the case its already a feature

[marble spruce]

it is? so even if a user shares it with someone who isnt the ticket creator and support team, they wont have access to it?

[mystic hound]

wdym by ''share'' are you talking about the transcript?

[marble spruce]

yea the link to the transcript: (this: https://tickettool.xyz/direct?url=https://cdn.discordapp.com/attachments/818310263471210506/862174427591737394/transcript-ticket-0004.html)

[mystic hound]

anyone with that link can access the transcript, as far as I'm aware that can't be restricted

[marble spruce]

could this be a feature thats implemented in the neartime future?

And is there a way to make a ticket close delayed? example i say $close 30m, the ticket closes 30 minutes after i submit that command

[fervent pulsar]

I can’t set it up in my server

[marble spruce]

cant setup what? the bot?

[mystic hound]

I'm not even sure it's doable, I'd have to ask the developers. In either case why would such a feature be needed? The transcript links can only be accessed by staff that can see your logging channel (and the user if you have DM transcripts enabled)

[atomic salmon]

how can i ping someone in the ticket message, like @,user @+support will be with u shortly

how can iping that support role?

[mystic hound]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[atomic salmon]

oh thx

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #5 - 114)

[atomic salmon]

:)

[swift harbor]

I need help making a ticket in my server

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

Hello. After ive received the logs and the transcript to the channel, can I press delete on the channel itself where the ticket took place?

[pale pilot]

You shouldn't manually delete the channel via discord, but you should click on the delete button from the ticket tool bot

[jade topaz]

Ok.

And I can do that when the transcript sent to the transcript channel?

[pale pilot]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[pale pilot]

Automatic saving is only available for premium users

[jade topaz]

Ok.

[tough idol]

hi i need help, it wont let me create a ticket .

[mystic hound]

update discord

[tough idol]

yes that worked thanks .

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #5 - 115)

[prisma harness]

since ticket tool updated, none of my admins can close any of the tickets. even though they could do before.

[craggy geyser]

Are they getting an error message?

[prisma harness]

nope, they even try to use prefix, but get a lock icon pop up only. the commands are not working.

[craggy geyser]

Get them to update discord and see if that works

It fixes a lot of button issues

[prisma harness]

ok will check with them thanks.

[worn pelican]

Hello. Not all servers are displayed on the site. What can I do, please help!

[teal axle]

Hey guys is the bot down? Bcuz "invalid body form" keep on happening unlike before.

[jade topaz]

Hi...
So I'm new to this bot and my friend got me a premium version.

[vocal birch]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[jade topaz]

Yes that's the one I got...
Uhhhh it's not respondinh to $help

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[vocal birch]

hmhm

[jade topaz]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[jade topaz]

Welp-

[humble sequoia]

https://tickettool.xyz/manage-servers

[jade topaz]

$vote redeem

[regal hull]

I added the bot but bot is not joining the server what is promblem can you add the bot I can setup it

[humble sequoia]

-- moved to ticket --

[jade topaz]

$ticket

[terse mauve]

My server isn't showing in the ''Manage Servers'' tab

I already tried reloading.

[gusty flame]

Can anyone tell me why the bot doesn't create a ticket when I click the "create ticket" button, but it shows this text Invalid form body
A friend of me, do get a ticket when he press the button..

[jade topaz]

Hi , I have a ticket , but the support team don't help me. Please, pay atetion

[rough moth]

Try relogging

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[rough moth]

Update your discord

[rough moth]

Please refer to your ticket

[proven void]

Can I create a ticket for another member of our discord?

I think I can use the <prefix>add command but I'm not clear if that will work

but I want the added user to be marked as the creator, not me

[jade topaz]

2524

[rough moth]

You have to have command style ticket creation on

[rough moth]

Then you can do $new @ user

[rough moth]

Just be patient

[jade topaz]

ok

Dont worry

[rough moth]

I’m not worried 😂

[jade topaz]

(i dont speak english

:)

[rough moth]

That’s fine

[jade topaz]

oks

And i dont speak english

[rough moth]

This is for support, not to converse.

[jade topaz]

Basically, I need to configure the bot but it doesnt allow me :)

[rough moth]

Does it have the correct permissions?

[jade topaz]

yes

[rough moth]

What problem are you having when configuring the bot?

[proven void]

Thanks. I'll look at that. Where does $new need to be run? I saw in the docs it needed to be in a ticket channel?

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 78)

[rough moth]

You can assign to which channel or all channels

[proven void]

by using the bypass feature?

[rough moth]

Ye

[proven void]

Thanks. Here... take this rep point

[iron night]

@proven void :: You can't rep DisguisedBaby#3966 for 48 minutes and 7 seconds. Try coming back later?

[proven void]

aww

[proven void]

Well, anyway, it's working.

[proven void]

That was my fault, I thought he was responding to me, I had mixed up the colors for mod vs. customer.

[craggy oriole]

i have a problem

How to use Ticket Click on Reaction Ticket did not open

[terse mauve]

Does the ticket bot have enough permissions to make channels etc?

[craggy oriole]

Yes @terse mauve

[terse mauve]

Try to give it admin and try again. Also resend the panel

If it works, you can start giving it the permissions it need and remove the admin perm

[craggy oriole]

Where is the Arab support?

[terse mauve]

Maybe #🎫│make-a-ticket

[eager cargo]

Update your discord client

[craggy oriole]

Click there on Arabic support to write Invilide the body

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

https://tickettool.xyz/manage-servers

[terse lintel]

help

[humble sequoia]

-- moved to ticket --

[jade topaz]

how do I send a transcript of ticket to someone

[eager cargo]

$oldtranscript @user

[jade topaz]

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 142)

[eager cargo]

My pleasure

[hot fox]

My bot no longer removes the reactions when people make tickets

[jade topaz]

I saw that in another server too

Maybe it is part of the buttons update?

[hot fox]

i think it is, i might have to resend that message possibly to reset it

[eager cargo]

Reactions are not removed intentionally now, part of the new update

You'd just have to either switch to buttons ( which I recommend ) or resend the panel like you said

[hot fox]

how do i switch to buttons

[eager cargo]

Simply enable them in your panel settings, then type $panel 1 in your panel channel or send it through the dashboard

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[sharp crane]

Hi

I need supporter ?

@eager cargo

[eager cargo]

Don't ping the support team please

Whats your issue?

[sharp crane]

I want to back the old react

I dont want open ticket

[rough moth]

$oldpanel {panel number}

[craggy geyser]

However reactions will stop being supported at all soon

[sharp crane]

I done understand you @rough moth

I wont to back the old react 📩

No open ticket ?

[glacial crater]

what do you mean by this

[glacial crater]

i am setting up my server right now and don't want to learn so much more

[sharp crane]

I dont need this

[craggy geyser]

The bot is moving to buttons permanently

[eager cargo]

Use the command $oldpanel panelIDhere for reactions on panels instead of buttons. Although like Swift said reactions will no longer be supported so we highly encourage you to keep it how it is and use buttons.

[craggy geyser]

If you are using reactions, they will stop working soon. Buttons work the same but are better

[glacial crater]

can you still select the image shown with premium?

[eager cargo]

Yes. It's even more customizable than before. Can change the button color, emoji that is in the button, button text. Whatever you want.

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[glacial crater]

That is awesome

I have a question about adding roles once i've verified a member. Is there a way to do this with the bot and buttons or would i be creating a separate command to add multiple roles at once?

[eager cargo]

Ticket Tool can't add roles to users

[glacial crater]

okey thank you

[jade topaz]

dumb question but what is the invite link?

to get the bot in your server i mean

I think $invite works

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[jade topaz]

thank you

Yeah it does, should be the third link

[jade topaz]

You're welcome

also sorry for another dumb question but how do i change ticket tools prefix ?? 😭

[eager cargo]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[grizzled copper]

I need help

[jade topaz]

How can I put the bot in a different channel

[jade topaz]

Is there an option to change the name of the ticket when it is claimed like if Jhon claimed the ticket name could be John ticket or something like that

instead of {count} is there another thing that i can use

[jade topaz]

let me see

[sacred phoenix]

Alguém do Brasil?

[rough moth]

There are a lot of variables

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[proven void]

is it expected behavior for the ticket closed name to revert to my id if I close it when another user opened it?

[jade topaz]

Thx i Found that it is {user_name}

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 79)

[rough moth]

Yes that’s if your variable is set to

[jade topaz]

Well hello Is there any way that my ticket bot give users the role when they open ticket

[rough moth]

It is not

[jade topaz]

ohk And one more thing so the catagories do i have to disable everyone view catagory Like they can't see channels but i am not sure if they can see ticket and mod appeal catagory that is for ticket

[rough moth]

U don’t have to change the category perms, ticket tool makes all the changes in the channel

[jade topaz]

Thank you man I really appreciate that u helped me 👍

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 80)

[rough moth]

Anytime

[proven void]

Hmm, did this change recently? I've closed tickets before and it's always remained the owners id

[rough moth]

Variables changed a bit so possibly

[proven void]

ok, I'll check

[rough moth]

👌

[proven void]

hmm.. yeah, they've changed.

I would think this would work

closed-gen{count}-{author.name}

but it's still populating with my own name

closed-gen{count}-{ticket.user.name} works

k, cool

[gloomy bay]

how long do you get banned for

[unique anvil]

generally cloudflare ratelimits are gone after an hour at most

[gloomy bay]

had my ip in the other image

but thanks @unique anvil

[iron night]

Gave 1 Rep to TheShadow (current: #35 - 2)

[gloomy bay]

is there a way i could get un ratelimited earlier

[unique anvil]

use another device

[sage ore]

hey i am switching from premium to regular and my transcripts arent being saved anymore?

when i close a ticket it just delets it

are transcripts premium now? lol

[rough moth]

Auto saving transcripts is and always has

If you want to save transcripts you will have to do it manually

[sage ore]

i thought that was DM transcripts were premium only

[rough moth]

Not sure on that one

[sage ore]

i 100% recall having transcripts before getting premium

but went premium for the DM transcripts

[rough moth]

You can try doing $oldtranscript @ user

[sage ore]

alright I guess I'll keep premium if it means having transcripts lol

[jade topaz]

How can I make a bot if someone who opens a ticket makes the ticket chat at a specific place?

[rough moth]

This is ticket tool support, we don’t help users make bots here

[jade topaz]

I mean the ticket bot, not any other bots

@rough moth

[rough moth]

Like the ticket channel goes to a category?

[jade topaz]

Yse

[rough moth]

Go to panel settings and then category options

And add whatever category you want to open category

[jade topaz]

Also, can the bot have a blog on my server?

[sage swallow]

Ticket bot reacts can't be seen on android app

[unique anvil]

Make sure the app is updated completely

[jade topaz]

.

[jade topaz]

Also, can the bot have a log on my server?

[sage swallow]

Ty @unique anvil

[iron night]

Gave 1 Rep to TheShadow (current: #32 - 3)

[sage swallow]

Ty @unique anvil

[iron night]

@sage swallow :: You can't rep TheShadow#8124 for 59 minutes and 40 seconds. Try coming back later?

[sage swallow]

Lol ok

Sorry for the ping

[unique anvil]

It can log ticket-related options for each panel if you go to the Log Options setting in the panel config

[unique anvil]

No worries, I don’t mind them (:

[solemn smelt]

When i make ticket in phone. It says invalid from body..

Plls give me the solution..

[unique anvil]

Update your discord

[spice trellis]

Got a question, for some reason TT stopped pinging a role in a ticket, ▬Dept. Command▬ , and this has suddenly just stopped working out of nowhere, when High command in the same format is still pingable, but when i copy paste it to a new ticket board, it stops working also. Is there something i am doing wrong?

{@▬Dept. Command▬} for example

[void geyser]

how do I make their discord username pop instead of
"ticket"

[desert summit]

Try {user.idname} ig

[void geyser]

{ticket.user.name}

got it, thanks ❤️

[desert summit]

:)

[jade topaz]

How can I setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[jade topaz]

How can I login

$login

[humble sequoia]

https://tickettool.xyz/manage-servers

[craggy geyser]

Log in here. The log in on the docs is for support only

[rancid arch]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[pallid narwhal]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[cold shell]

$help
how to limit your support team in relation to the claiming process to only one claimed ticket at a time

[craggy geyser]

You can't

[cold shell]

Swift your you can’t message above are you answering my question above or someone else’s ….if mine thank you

[iron night]

Gave 1 Rep to Swift (current: #8 - 89)

[craggy geyser]

Yours yes. No claim limits exist

[pallid saffron]

Hi pls credit

[cold shell]

thank you swift as always so helpful

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #8 - 90)

[cold shell]

is it possible to buy a life time Redeem code for premium

[craggy geyser]

It used to be possible but I think it was removed. When it did exist it was 3 years worth (so $180 ish)

[cold shell]

👍

[fickle lichen]

Help me I can’t apply for a ticket in this group I’m in

*server

[sacred phoenix]

Hi, my bot has a problem that it was on my server and it came out of nowhere and doesn't want to log in anymore, can you help me

[grizzled copper]

I need help for some reason all my members of the server have access to my ticket tool panel

[mystic hound]

hey, please deny view channel permission for everyone opened permissions under permission options in your panel configs

[mystic hound]

huh?

[mystic hound]

I'd recommend contacting that server's staff so they can talk to us if they need assistance

[spice trellis]

Can anyone answer my question above at all? I’m trying to figure out if it’s a formatting issue or otherwise with the panel config or if something else is borked.

[mystic hound]

oh you never got answered mb

I'd recommend doing <@&roleID> incase of special characters / emojis in a role name, it just makes things easier.

and for future reference if you want a response from the support team you can always #🎫│make-a-ticket as this channel is mostly for the community to help each other

[sacred phoenix]

I didn't understand it very well, it's just that I was trying to configure the panel and when I pressed to finish it gave an error and I went to see on the server and the bot was no longer there

[mystic hound]

Maybe someone in your server kicked the bot, try to reinvite it

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[sacred phoenix]

I already tried to start it again but it didn't work and I'm just making the server, no one entered it

[mystic hound]

what error message did you get when you tried to press finish?

[sacred phoenix]

I don't remember the message but there isn't much bird I think it was because the bot was off the server

but now i can't add the bot on the server

[mystic hound]

why not? what happens when you try to add it back

[sacred phoenix]

nothing happens

[mystic hound]

does it give you an error or does it finish the invite process but the bot just doesn't show up?

[sacred phoenix]

I go to the site, I authorize the things you ask for, I go on the server and the bot is not there

[mystic hound]

can you check if its in your server by going to the member list server settings --> user management --> members and searching for ticket tool? its possible the bot is in the server and it just doesn't have permissions to view anything

also make sure none of your bots are autokicking it by checking the audit logs

[sacred phoenix]

ok I will see

[spice trellis]

Thanks Light! Is that also just like {&@roleid} or is it different as TT i thought always requires the brackets?

[iron night]

Gave 1 Rep to Light (current: #5 - 120)

[mystic hound]

It's just <@&roleID>. TT requires brackets when you're using one of our variables. <@&roleID> works the same across all of discord

[spice trellis]

Got it will give it a test n let ya know

[rare dock]

i set up everything under regular bot and then bought premium

i chose the premium bot under choose bot tab and now this happens

the premium bot is in the server

[humble sequoia]

-- moved to ticket --

[rare dock]

figured it out

[lament brook]

Hey! Got a Question.

When removing say a Support Team role from the ticket via command after the ticket is closed they automatically get added back to view the ticket(s) they’ve been removed from. Any reason for this or?

[rough moth]

Check support team role closed permissions

[swift wedge]

Let admins make infinite tickets but 1 for a member

[rough moth]

i suggested this not too long ago but for support team roles

[swift wedge]

Did it work

[rough moth]

maybe in the future, no idea

[mystic hound]

I've seen this suggested a lot so I'll note it down in our staff channels

[wraith elk]

Hi why i can't send the pannel to the channel ? ( the ticket panel for user) this is the error : Failed to send panel, Run $debug in the channel to check for errors.

[rough moth]

User left ^

[pale atlas]

I've relogged and my server won't show up

[rough moth]

Check this out

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[pale atlas]

Thank you sm

[spice trellis]

And that did it. Thanks Light!

[velvet blaze]

i caanot find my server in the dashboard tho i invited the bot to the server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[jade topaz]

what are the commands

like prefix's like {user}

[tribal veldt]

Anyone know a way to get the ticket bot to ping a role when it creates a ticket

[tribal cedar]

Variables?

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[tribal cedar]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[tribal veldt]

Tysm

[tribal cedar]

Anytime

[summer ridge]

good afternoon! Does ticket tool have a way to run a report that shows you ticket count for a certain period of time? I don't see anything jumping out at me, but I could just as easily be looking right past it, lol.
I do have the auto transcript saving, and could go through history and count them. but I wanted to see if anyone knew of an easier way. I'm new to running the tool.

[rough moth]

This is not a feature

[terse mauve]

What am I doing wrong?

[unique junco]

The bot doesnt have the permissions it needs

pretty sure

[terse mauve]

Yes but It does 😅

I gave him all the permission it needs

[unique junco]

oh, i dunno then sorry. You should probably make a ticket

[terse mauve]

It needs manage permissions

But I already gave it

[scenic plinth]

What exactly are you attempting to do?

Just close it?

[summer ridge]

Thanks, I suspected that but wanted to be sure. Appreciate your reply!

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 81)

[rapid swan]

Can I buy premium? CREDIT probot

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[scenic plinth]

You can buy it there.

[rapid swan]

I need by credit probot

[scenic plinth]

What do you mean?

[rapid swan]

I.m arbic

[scenic plinth]

Open a ticket in #🎫│make-a-ticket for arab

/ar Open a ticket in #🎫│make-a-ticket for arab

[robust sandal]

فتح تذكرة في #🎫│make-a-ticket للعرب

English (en) → Arabic (ar)

[scenic plinth]

Np

[humble sequoia]

-- moved to ticket --

[nova pollen]

Just making sure. Transferring servers is a billing ticket

[craggy geyser]

Yep. When a member of the billing team is available they will help you

[nova pollen]

Okay I just wanted to make sure I was not bothering the wrong group lol

[jade topaz]

Can I Auto-Delete inactive tickets?

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[dusk totem]

Why?

Why doesn't he leave the reaction?

[rough moth]

Check if your discord is updated

To latest version

[dusk totem]

Omg ty so much

Thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 82)

[rough moth]

Np

Road to 100

[marble spruce]

is there a way to make the bot auto-close a ticket if the user hasnt sent a message in x amount of time?

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[rotund kite]

@marble spruce ^^ (basically, no)

[marble spruce]

and this will most likely not come back?

[rotund kite]

Yea, it was removed like early last year I believe

[marble spruce]

dang that sucks

[deft coral]

Can the order of panels be changed? etc. #1, #2, #3 to #3, #2, #1

[scenic plinth]

You can't necessarily reorder them in the dashboard, but if you are wanting to do something like say a multipanel yes, they can.

Only really way to "change" its order is to make copies, which is still hard to do.

[deft coral]

Got it. Thanks! @scenic plinth

[iron night]

Gave 1 Rep to 𝘝𝘶𝘹𝘪𝘢♡ (current: #6 - 107)

[scenic plinth]

Np

[trim shadow]

New to discord what should I know can anyone tell me the basics

[humble sequoia]

https://docs.tickettool.xyz

[scenic plinth]

There is your tutorial to setup the bot.

[trim shadow]

Thanks

[scenic plinth]

Np

[cold shell]

@scenic plinth congratulations on becoming a full support member form probationary

[wraith forum]

Is there a way to make it stop creating tickets after X amount of tickets have been opened?

I have a few questions actually

[trim shadow]

I can’t set up the bot lol keeps askn me to confirm email and I keep logging in I dnt know lol

[cold shell]

@wraith forum i dont belive so '

yea per person

x amount

[wraith forum]

I'm trying to do this:

[cold shell]

open ticket tool dashborad

[wraith forum]

So we get over 250 tickets a day and it causes really late ticket responses

[cold shell]

go to pannel configs

[scenic plinth]

<3

[wraith forum]

I'm trying to make it so it opens the first 50 tickets under category 1

Then it opens another 50 under category 2

Then it stops opening them and sends a dm to the user saying "tickets are currently full, come back later!"

Or have it not open tickets for an hour after its full

[cold shell]

@wraith forum
step 1
open ticket tool dashborad
step 2
go to pannel configs
step 3
select the panel your want to add this to
step 4
click general options

[wraith forum]

Sorry but.. thats not really helpful

[cold shell]

finally you will see this change the ticket limit

[wraith forum]

I just want to know if this is posible

Because its very specific

[wraith forum]

Thats per user

Right?

[mystic hound]

that's not possible @wraith forum. the 50 ticket per category thing does actually happen because its a discord limit, but the second part of your question is not possible

[wraith forum]

Ik about the 50 limit thing

[cold shell]

yea per user

[wraith forum]

Thought so

[cold shell]

but that also per pannel

does that help you ?

[wraith forum]

Is there a way i can pay the devs money for a custom feature?

Like a few hundred

[cold shell]

i wish

[wraith forum]

Ah ok

[mystic hound]

it doesn't work like that haha, but I'll take note of your suggestion since I've seen it requested a few times

[cold shell]

the bots is so good but there is always something

[wraith forum]

Its sad cuz I'm looking for something so specific

Our current ticket system is horrible

Not because of the bot

The bot is good

Irs just so unorganized

Its*

[mystic hound]

Best I can offer you is changing the button to support team only whenever you want to stop receiving tickets, then send a tag in your panel channel stating tickets are closed

its not automatic, but im afraid that's the best possible option you have rn

[wraith forum]

Yeah thats the sad part lol

Theres so much I want to do with tickets

[mystic hound]

trust me there's a lot of features people want we'd like to add, unfortunately we can't have everything at once.. most these suggestions will come in due time

[cold shell]

yo light claiming system as a support person you can claim bulk tickets at once with out attendantly to any of them need a one ticket at a time feature

please

[wraith forum]

Thats a massive runon and I understood none of it LOL

I have a question

[mystic hound]

how would that even work, like $claim {ticketname}, {ticketname}?

[wraith forum]

Do ticket managers here get paid?

[mystic hound]

Ticket Tool support is voluntary

[cold shell]

light so support could only claim one ticket at a time until the ticket is closed they couldn't claim another

[wraith forum]

$claim {ticketN, ticketX}

Except extend the array

To however long

Like just list the tickets you want to claim