🆘│community-support

[rough moth]

And possible raiding

Could be

Ask someone else if they see the button

[shadow walrus]

I send you an invitation by mistake, you come by mistake and see

Pf

Google can't translate properly

[rough moth]

All good

[shadow walrus]

What will happen now

[candid sleet]

Hey
It seem we can't open ticket anymore here, how can I Contact staff?

[rough moth]

Staff are off today I can help you tho

[shadow walrus]

Is there any Turkish on the server?

[candid sleet]

Problem is with my partner license

[rough moth]

Yes

[rough moth]

Wdym?

[halcyon ice]

Where do you find your premium key, ive saved my active server but then dunno how to get my key to redeem

[candid sleet]

Ticket tool partner server

[rough moth]

It usually dms u the premium key

[rough moth]

Are you a partner of ticket tool?

[candid sleet]

Yep

[rough moth]

What server?

[halcyon ice]

didnt get a dm so idk

[candid sleet]

FrenchHardware ?

[rough moth]

Hmm, and what do you need help with?

[rough moth]

Do you have your dms on?

[halcyon ice]

Yessir

[candid sleet]

Premium license expired

[rough moth]

As in the premium bot?

[candid sleet]

Yes

[rough moth]

Well then you have to buy it I think

I don’t see you on the #822625785990610954 channel

[rough moth]

Well I can’t help, I don’t have the ability to check those things

[shadow walrus]

@candid sleet Can you come to my server for a minute and check something, the authorities can't come

[rough moth]

Sorry about that

[rough moth]

Authorities can come, I’m not an authority

[shadow walrus]

oh i understand

An official who can come

[silent kiln]

I put everything in red and now the person who opens the ticket does not see it

[rough moth]

Now make sure to edit user opened permissions to green

[silent kiln]

all?

[rough moth]

Only the ones u want

[uneven ember]

hey guys anyone know how i can make it so that the the ticket someone raises can only be viewed by a support role?

[rough moth]

Wdym raises?

[shadow walrus]

:-(

[uneven ember]

someone creates ticket i guess then

[silent kiln]

I turned everything green and nothing happened

[rough moth]

Invite me to your server and I’ll check, just don’t give me perms. If I’m not allowed, I apologize in advance server staff

[rough moth]

Make a new ticket

[rough moth]

Only support opens tickets or anyone?

[uneven ember]

any can create one but only support role can view the ticket i

[silent kiln]

I still can't see the ticket

[rough moth]

Do u want the person who creates tickets to see?

[shadow walrus]

Is it private?

[rough moth]

U can’t see it?

[rough moth]

Yes in private

[silent kiln]

no

[rough moth]

R u the owner?

[silent kiln]

Yes

[uneven ember]

well yes just the person who created the ticket and whoever has support role

[rough moth]

Then U didn’t create it, try again

[shadow walrus]

Unable to send

[rough moth]

Edit user opened permissions

[rough moth]

Why’s that?

[shadow walrus]

I do not know

[uneven ember]

is that in panel config?>

[rough moth]

Yes

Under permissions

[silent kiln]

ok, i will delete the panel and i will do it again

oh wait

What configuration does the discord category need?

[rough moth]

None

Just set everything up in panel config

[silent kiln]

None in discord?

[rough moth]

Yep

[silent kiln]

okey

[rough moth]

Man it’s busy in here without tickets

[silent kiln]

okey, thats the user opened permissions

[shadow walrus]

@rough moth Fixed

[shadow walrus]

Thanks for your help I took your time

Thanks for your time

[rough moth]

Np

[silent kiln]

and everyone opened

[rough moth]

Looks good

[silent kiln]

and

He won't let me see them.

[rough moth]

U have to make a new ticket

And since u made a new panel, make sure to resend the panel

[silent kiln]

I will try to open one in another account, not seeing it as a role

already resend the panel and create another ticket

Thank you very much, it already worked

[tacit blade]

Hi I need help, so one of my member can see the reaction, why I can't see it. (I tried going on another account that is having a normal.rile it's still gone.)

[silent kiln]

Try updating discord

[sinful ravine]

If you have TicketTool premium, is there a way for {ticket_user_name} variable to work within tag commands? Currently it does not. Would be helpful for when issuing a close ticket command that can @tag the ticket opener with the message.

[tacit blade]

Oof

Uhm

[tacit blade]

Ok

[rough moth]

No it won’t work

[tacit blade]

oof while that's the problem just bc I haven't update it

it literally worked

[rough moth]

Not u

But yes your issue is typically an outdated discord

[sinful ravine]

Seems silly that it wouldn't work, when it works for channel names =\ Maybe that's something we can request?

[rough moth]

Possibly

Refer to bottom message

The tag isn’t assigned to a specific ticket

That’s why the variable won’t work

[sinful ravine]

Right, but all the variables are useless, why would I want {user} and {userall} or whatever else that just tags myself?

[rough moth]

Could be user for other reasons

Such as ticket names and etc

[sinful ravine]

Example: I use a ".c" tag that says "Is there anything else we can help you with, yadda yadda?" but I always have to manually tag them for them to see, so it would be good if I could include tagging others in my tag command when prompting a close.

[rough moth]

Isn’t possible atm

But tags are something the dev is looking to update

We don’t know when but it’s an idea

[sinful ravine]

Cool. Thank you for answering my random questions.

[rough moth]

Np

[sinful ravine]

thanks @rough moth lol

[iron night]

Gave 1 Rep to DisguisedBaby (current: #10 - 57)

[fierce rune]

Hi

I wanted to ask how to ping the staff when a ticket is made?

[rough moth]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rough moth]

Read this ^

Wait no

[fierce rune]

Thank you

[rough moth]

Wrong one

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rough moth]

It’s this one @fierce rune

[arctic slate]

hello

[fallow ingot]

hi.

[arctic slate]

how can i make like this?

closed and opend ticket

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[fallow ingot]

^^

[arctic slate]

thanks

[iron night]

Gave 1 Rep to aaronnn (current: #11 - 56)

[fallow ingot]

no problem

[molten warren]

hello can anyone help me

[rough moth]

Sure

[molten warren]

when I want to open a ticket, he throws out my disabled body count

[rough moth]

Can I see a pic

Brb in a match

[unique anvil]

Resend the panel

[rough moth]

Update your discord

[pale dagger]

i've tried to send the panel but everytime it gives me an error and says to run $debug so i try that but it doesn't respond anything.

the bot has all perms to speak so idk why it won't work..

[cosmic furnace]

I have relogged sever times and can't seem to get it to show up on the "Manage Servers" page

[ancient dock]

Hello friends, i need help...... I was being towed to bennys shop on "Jon Sanders Towing" and my car wouldn't drop off the tow truck. like at all.. Jon (tow truck driver) as well as the Mechanic at bennys and still couldnt get my car off his tow truck. He tried to get a different two truck and it made my car disapear. what do i need to do to get my baby back??

[pale dagger]

i-

[vestal shale]

i have the same problem

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[rough moth]

@cosmic furnace @vestal shale

[cosmic furnace]

All it does it delete the message

[rough moth]

?

[nimble nest]

Is there a way to prevent users from opening more than one ticket across all panels? We keep having users new to discord open one of each ticket as they test the system.

[rough moth]

Read this

[rough moth]

Yes global ticket limit

It’s in server config

[nimble nest]

I thought that was for the total number of tickets, not the number of tickets each user can open?

[rough moth]

It’s per user

[nimble nest]

Gotcha, thank you.

thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #10 - 58)

[vestal shale]

how do i get my permission level higher on a server?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[rough moth]

Read the bottom part

U need one of those 3

[vestal shale]

i am a co owner but it says my permission level is 0 ( User )

[ancient dock]

where you able to get your car back??

[pale dagger]

oh

that fixed it

[rough moth]

Your role doesn’t have admin or a dashboard role

[vestal shale]

thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #10 - 59)

[rough moth]

Np

[crude kestrel]

I Want to speek arabic please

[rough moth]

/ar go ahead

[robust sandal]

استمر

English (en) → Arabic (ar)

[crude kestrel]

لدي مشكله

[robust sandal]

! SA

I have a problem.

Arabic (ar) → English (en)

[rough moth]

/ar what is it

[robust sandal]

ما هذا

English (en) → Arabic (ar)

[rough moth]

/ar Make sure the bot has all the correct permissions

[robust sandal]

تأكد من أن البوت لديه جميع الأذونات الصحيحة

English (en) → Arabic (ar)

[crude kestrel]

كيف اتاكد

[robust sandal]

! SA

How do I make sure?

Arabic (ar) → English (en)

[rough moth]

/ar type $debug

[robust sandal]

اكتب $debug

English (en) → Arabic (ar)

[crude kestrel]

تمام

[robust sandal]

! SA

All

Persian (fa) → English (en)

[rough moth]

/ar yes

[robust sandal]

نعم

English (en) → Arabic (ar)

[crude kestrel]

كتبت لم يحدث شيء

@rough moth

[rough moth]

/ar Make sure this is the regular bot if you use regular bot and premium if you use premium

[robust sandal]

تأكد من أن هذا هو بوت العادية إذا كنت تستخدم بوت العادية وقسط إذا كنت تستخدم قسط

English (en) → Arabic (ar)

[jade topaz]

how do i use emojis in the panel embed description

[rough moth]

using the emoji id

which you can get by typing $id [emoji]

[jade topaz]

$id

[rough moth]

has to be in ur server

the emoji

[crude kestrel]

Ok thx my friend

[rough moth]

np

[jade topaz]

ty g

[iron night]

Gave 1 Rep to DisguisedBaby (current: #10 - 60)

[jade topaz]

<3

[rough moth]

we should really make this a tag, its a common issue i realized

[lapis apex]

Hi there, when members try to raise a ticket with the bot channel it says "invalid from body" and a ticket cannot be raised. Please can someone advise on what I can do here?
I have resent the panel to our channel and the problem is still occuring.

[rough moth]

tell them to update their discord

[lapis apex]

Update their app if on phone?

[rough moth]

Yes

[lapis apex]

Ok thanks.

[iron night]

Gave 1 Rep to DisguisedBaby (current: #10 - 61)

[lapis apex]

Hey I also had to update the app, but now this is what's happening. Any ideas? All of the perms are ticked.

[rough moth]

It’s missing view channel permission

[sinful ravine]

Check the category

[lapis apex]

Yeah both the channel and Cat have all perms checked, issue still there..

[rough moth]

See if giving admin works

[lapis apex]

Yeah admin perms did the trick. Cheers.

[rough moth]

Ye u probably messed up the perm somewhere then

[lapis apex]

Worked fine before lol.. nw thanks

[jade topaz]

how do i send an embed?

without the ticket thing

[rough moth]

Like u send it without a bot

[jade topaz]

?

[rough moth]

R u trying to send an embed without a bot

[jade topaz]

i want to send the embed

without that ticket button

does that make sense or?

[rough moth]

What ticket button

[jade topaz]

the reaction

this

[rough moth]

And what r u trying to do?

[jade topaz]

create a embed without that?

[rough moth]

You can make a tag

[jade topaz]

?

[rough moth]

It’s like a custom command basically

[jade topaz]

????

[rough moth]

Before I tell u what it is

What do u want to make the embed for

[jade topaz]

like tell u what i want on it?

[rough moth]

Like what for

[jade topaz]

just a verification system

[worthy briar]

Where do I make a ticket lol

[rough moth]

It’s gone

For today and tomorrow

[worthy briar]

Why

[rough moth]

#📣│server-news

[worthy briar]

Oh...

Well how do I change the profile pic of the bot?

[rough moth]

server configs

[worthy briar]

And then...?

[rough moth]

It’s at the very top

[worthy briar]

Are u trolling or

[rough moth]

Why would I be trolling

[worthy briar]

Well there's no option

[rough moth]

@worthy briar

[worthy briar]

So where do u put the profile picture

[rough moth]

Oh shit

[worthy briar]

Lmao

[rough moth]

U said profile pic

I thought u said prefix

You can’t change the profile pic

[worthy briar]

Lmao

Owh awh

[rough moth]

Sorry about that

[worthy briar]

Np

[rough moth]

My head hurts, fireworks being blasted, and I’m tired asf

[worthy briar]

Lmao np

How do I find out what bot some servers use :/?

They are named after the server so I can't know which it is

[rough moth]

By checking the actual bot username

[worthy briar]

How

[rough moth]

@humble sequoia

See how that has a nickname

U click on it and at the bottom it shows the real bot name

[worthy briar]

I guess their bot is like, selfmade

[rough moth]

@prime bridge this one?

[worthy briar]

Oh no another server

It shows how much people are online in their server etc

[rough moth]

StatsBot?

[worthy briar]

Ehhh

It's FiveM

[rough moth]

This is ticket tool support, I shouldn’t be talking about this

[worthy briar]

Ah

[rough moth]

If you have any questions regarding ticket tool lmk

[worthy briar]

Ok

[rough moth]

Imma go watch fireworks

[worthy briar]

hf

[dim ruin]

في عرب

اريد المساعدة

How to help me

@rough moth

Help

@copper marsh

[rough moth]

Don’t ping support or anyone

[robust sandal]

STAR | Bazikar♛❥

There are Arabs

Arabic (ar) → English (en)

[robust sandal]

STAR | Bazikar♛❥

I want help.

Arabic (ar) → English (en)

[rough moth]

/ar It really helps when you tell us what you need help with

[robust sandal]

انها تساعد حقا عندما تقول لنا ما تحتاج إلى مساعدة مع

English (en) → Arabic (ar)

[rough moth]

@dim ruin

[rough elk]

Really need some help with setting up language rooms please 🙏🏼

The [tr?channel on ru #846924365483737118] command returns an error about depreciated something or other

Does this mean it’s a paid for subscription only function?

[rough moth]

Umm this doesn’t sound like ticket tool to me

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[rough elk]

Right. Sorry.

[rough moth]

All good

[jade topaz]

need some help with transcript embed settings.
If I add a new field is it possible to have information that was sent in the ticket pulled and displayed in the transcript save embeds?
for example: if the tickets are application tickets and a user sends their DOB in the ticket.. can they're DOB be pulled and added with adding a new field?
(feel free to ask for sc's or a better explanation I'm not the most fluent with all this)

[rigid shard]

hey uh when one of my members tried to create a ticket, ticket tool said that they didnt have permission, what can i do to fix it?

[jade topaz]

how do I use the new discord buttons?

hey so im trying to setup my discord ticket and im trying to click manage but its not popping up i re invited it like 2 times but it wont work what do i do

Guys its not letting me change the reaction

[scenic plinth]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[scenic plinth]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[scenic plinth]

Relog into the dashboard, refreshing doesn't work.

[cold shell]

**$help support question **
claiming system how do you set a limit for tickets that can be claimed by person example x amount of tickets per day

[keen gyro]

How do i make it so when i close a ticket it automatically saves a transcript and permanently deletes it @copper marsh

[scenic plinth]

Don't ping staff please, also its a premium feature.

[scenic plinth]

Not possible.

[keen gyro]

Is there a way to make it so i can and the suppporter roles can only close the ticket

[sly mural]

How do you relog?

[hardy moss]

Anyway for this to be avoided when a member tries to open a ticket but is unable to? Panel definitely works for me and other non admin perm members only a few people affected by it

[halcyon ice]

I am changing the panel message from the site, but the message remains in its original form in discord, I can't change it, can you help?

[pale pilot]

they will need to update their discord app

[pale pilot]

resend the panel

and remember to save

[halcyon ice]

I save but it doesn't work

[pale pilot]

Did you resend it?

[halcyon ice]

yes

[pale pilot]

You can only edit fields with a white diamond, not the fields with if you don't have premium

[halcyon ice]

I'm already filling out the non-premium fields

[pale pilot]

Refresh the page and see if you really saved. Also check if it's the correct panel

[halcyon ice]

there is only 1 ticket on the panel, I refreshed the page and looked, but it does not work, there is an error

[pale pilot]

what error?

[halcyon ice]

sory no error

I guess a connection is formed, I threw it from the server and got it back, but still the panel message does not change

[pale pilot]

can you send a screenshot to show what you're trying to change?

[atomic karma]

hi can anyone help me it is really important ping me when u can help

[hardy moss]

Thank you!

[iron night]

Gave 1 Rep to Simple (current: #7 - 99)

[atomic karma]

@wicked scroll can u help

[halcyon ice]

I change the message here, but it stays the same as before, the message does not change, it must have been a bug

[subtle tundra]

Any idea how to fix this

[pale pilot]

@halcyon ice and you're 100% sure that you sent the message in the chat AGAIN?

[signal dagger]

does my head in 😅 got like 50 tickets open i can’t close

[subtle tundra]

I just update my discord app and it is back to normal again.. see if that would work for you

@signal dagger

[halcyon ice]

yes

[pale pilot]

server ID?

[jade topaz]

@pseudo glen use discord.py library?

[sly mural]

Doubt it @jade topaz

I think it's a custom library

Not 100% sure tho

[jade topaz]

Okay I'm waiting for a definite answer

[sly mural]

No problem

[atomic karma]

can u help

[craggy geyser]

It uses discord.js

[jade topaz]

Thank you

[iron night]

Gave 1 Rep to Swift (current: #8 - 83)

[sweet oriole]

i got warned for dming SUPPORT TEAM for help

[scenic plinth]

Ok.

[sweet oriole]

bro can yu join my server and setup ticket tool its to difficult then yu can leave if yu want @scenic plinth

[scenic plinth]

Don't ping me, that is why you were warned the first time, and no I cannot. Visit the docs.

[humble sequoia]

https://docs.tickettool.xyz

[sweet oriole]

.

why

[scenic plinth]

I cannot, we ask that members learn how to do it instead of us doing it.

[sweet oriole]

i already tried so much

but il try again

[scenic plinth]

Alright

[sweet oriole]

i actually did it

[halcyon ice]

697700103817003089

[muted wolf]

Hi, is it possible to have information that was sent in the ticket stored in the transcript embed that gets sent after the ticket is closed?
for example: if the tickets are application tickets and a user sends their DOB in the ticket.. can they're DOB be pulled and added with adding a new field?

[sweet oriole]

ohei

oops

[pale pilot]

@halcyon ice I don't see anything in the logs that you sent the panel again

[craggy geyser]

No. You can pull certain information but not content of messages within the ticket

[halcyon ice]

how can not

[pale pilot]

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[pale pilot]

do that

[halcyon ice]

ok i did thank you very much

[boreal pecan]

Hello ich create a ticket in a cannel and the bot sends no reaction to create a ticket
Can someone help me?

[outer spear]

what is this for?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard (not yet available) or via the $panel ID ($newpanel ID) command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pale pilot]

#573205317870157855

[rain prairie]

Hi I have a question some people don't see the Create Ticket Button. Does anybody knows what that could be?

[pale pilot]

They need to update their discord client

[rain prairie]

Ah ok thnx

[fallow totem]

im looking for to create a claim pannel in my server but it wont show, how can i solve this?

@pale pilot

@safe prairie

[safe prairie]

Stop pinging randomly team member

[fallow totem]

ok

help me tho

[safe prairie]

What do you mean with claim ticket. You can claim a normal ticket after creating.

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[fallow totem]

No, i wanna ad A pannel so they click and a ticket comes, but it wont show create ticket

[safe prairie]

Ah

You created a panel in the dashboard?

[fallow totem]

i havent since it wont show up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[halcyon ice]

Hi, ive got premium but havent recieved my premium key to redeem?

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[spring ember]

Can I change this button to emoji because the bot comments a lot, not all the time, but most of it

[pale pilot]

Do you mean the messages that come up when you open a ticket? Those are only invisible to you and disappear when you dismiss them or when you restart your client

[spring ember]

No, i want to change the second image to the first image i want it emoji

He is doing that and not open ticket

[pale pilot]

Emojis will be completely removed. You can't do that. I don't see what's the problem with buttons. They allow you to have more customisation and work a lot faster

[pale pilot]

Is it loading forever and not giving any error messages?

[spring ember]

Ok i will wait if it not open what is The solution

[pale pilot]

Check if you have the latest version of discord

[spring ember]

Not open i am waiting 10 minutes and i have the latest version what can i do?

[pale pilot]

Try resending the panel. Also check the permissions of the bot

[spring ember]

Ok

Thanks i am resending the panel

[chrome tapir]

Hi. How can I make that people with a role do not have access to open a ticket?

):

[pale pilot]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[pale pilot]

Disabled Roles

[chrome tapir]

@pale pilot Danke

[iron night]

Gave 1 Rep to Simple (current: #7 - 101)

[elfin citrus]

when i close a ticket, it is changing name to the user that closed the ticket, not the user who open the ticket. How to solve? Example: userA open the ticket and userB closes, the closed ticket name should be userA- not userB

thanks

[rough moth]

What variable are you using rn

[elfin citrus]

this started last week

[rough moth]

It worked fine before?

[elfin citrus]

yes

[rough moth]

Then I’m not sure

[elfin citrus]

open vs closed. Should keep open name

[rough moth]

The variables were updated and maybe some other changes were made with them

[elfin citrus]

😦

[rough moth]

You can try {ticket.user.name}

But I’m not sure it’ll work

[elfin citrus]

ok, thanks

i think might be a bug

[rough moth]

Ehh idk

[craggy geyser]

This one should work

[elfin citrus]

it worked

thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #10 - 62)

[elfin citrus]

god

[rough moth]

Np

So anything with ticket is pretty much whoever made the ticket

[elfin citrus]

good to know

[craggy geyser]

Not a bug. Author refers to the user of a command, while ticket refers to the ticket owner. Author probably isn't the best name for it, but it is a way to remove confusion as before there was only "User"

[rough moth]

Author is good

Way better than what it was last

[rough moth]

Remove them from the supporter role section

Panel settings, General options

Under support team roles

Wdym a timer?

Not a feature

Do to rate limits I presume cause we’ve had that before

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[scenic plinth]

Explains it more in depth if needed

[jade topaz]

I'm facing this error. Even when my ticket limit set to 3.

[heavy nacelle]

[wise yew]

hi

i want to open support channal

[safe prairie]

Check #📣│server-news

[wise yew]

@pale pilot i want to talk

i send payment

now

[rough moth]

Don’t ping support

[rough moth]

Check your global ticket limit

[wise yew]

sorry

[rough moth]

In server configs

[merry tundra]

Pourquoi ca ne veut pas envoyer le panneau, ça me dit de faire $debug mais lorsque je le fait rien ne ce passe?

[robust sandal]

Hori-San

Why doesn't it want to send the sign, it tells me to do $debug but when I do nothing happens?

French (fr) → English (en)

[rough moth]

/fr Make sure this says whatever bot you use. If you use the regular one, make sure it’s selected as the regular bot.

[robust sandal]

Assurez-vous que cela indique quel que soit le bot que vous utilisez. Si vous utilisez le bot normal, assurez-vous qu’il est sélectionné comme bot normal.

English (en) → French (fr)

[dim ruin]

انا عندي بوت بريميوم

[robust sandal]

STAR | Bazikar♛❥

I have a premium bot

Arabic (ar) → English (en)

[rough moth]

/ar Nice

[robust sandal]

لطيف

English (en) → Arabic (ar)

[dim ruin]

كيف احصل رتبة برميوم

[robust sandal]

STAR | Bazikar♛❥

How to get a permium rank

Arabic (ar) → English (en)

[merry tundra]

mais je n'est pas le bot prenium j'ai que le gratuit

[rough moth]

/ar Run debug in your server and share it here. Then wait for a staff member to give you the rank.

[robust sandal]

تشغيل التصحيح في الملقم الخاص بك ومشاركتها هنا. ثم انتظر الموظف ليعطيك الرتبة.

English (en) → Arabic (ar)

[robust sandal]

Hori-San

but I'm not the prenium bot I only have the free

French (fr) → English (en)

[jade topaz]

Thank you, this one helped. 👍

[iron night]

Gave 1 Rep to DisguisedBaby (current: #10 - 63)

[rough moth]

/fr Then make sure it says regular ticket bot and not premium

[dim ruin]

ما فهمت

[robust sandal]

Ensuite, assurez-vous qu’il dit bot de billet régulier et non premium

English (en) → French (fr)

[dim ruin]

ارسل صورة

[rough moth]

Np

[robust sandal]

STAR | Bazikar♛❥

I don't understand.

Arabic (ar) → English (en)

[dim ruin]

اكدر ارسل صورة

[rough moth]

/ar Type $debug in your server and send the link here

[robust sandal]

اكتب $debug في الخادم الخاص بك وأرسل الرابط هنا

English (en) → Arabic (ar)

[robust sandal]

Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[robust sandal]

STAR | Bazikar♛❥

Akder sent a picture.

Arabic (ar) → English (en)

[dim ruin]

وش ارسل

https://discordapp.com/channels/509192800865353738/662692902245498910/861642579895123978

[robust sandal]

STAR | Bazikar♛❥

What do I send?

Arabic (ar) → English (en)

[merry tundra]

ha oui merci ça a marcher

[rough moth]

/ar Yes that’s the right thing, now wait for a staff member to give you the rol. If they do see it

[robust sandal]

نعم هذا هو الشيء الصحيح، والآن انتظر أحد الموظفين لتعطيك رول. إذا كانوا يرون ذلك

English (en) → Arabic (ar)

[robust sandal]

Hori-San

ha yes thank you it worked

French (fr) → English (en)

[rough moth]

/ar No problem

[robust sandal]

لا توجد مشكلة

English (en) → Arabic (ar)

[dim ruin]

طيب كيف اذخل هاذا بوت عندي الي يترجم

[robust sandal]

STAR | Bazikar♛❥

Ok how do I go this bot I have to translate

Arabic (ar) → English (en)

[sly mural]

French*

[rough moth]

/fr No problem

[robust sandal]

aucun problème

English (en) → French (fr)

[rough moth]

Whoops

[dim ruin]

كيف اذخل بوت المترجم

[robust sandal]

STAR | Bazikar♛❥

How to let the translator's bot down

Arabic (ar) → English (en)

[sly mural]

No worries lol

[dim ruin]

@robust sandal هاذا

[rough moth]

Do /en

/ar Do /en

[robust sandal]

هل / أون

Spanish (es) → Arabic (ar)

[rough moth]

Uhh

[dim ruin]

ممكن رابط بوت

المترجم

[robust sandal]

STAR | Bazikar♛❥

Can I link a bot

Arabic (ar) → English (en)

[robust sandal]

STAR | Bazikar♛❥

Compiler

Arabic (ar) → English (en)

[rough moth]

/ar It you mean an invite to a bot, no

[robust sandal]

تقصد دعوة إلى بوت، لا

English (en) → Arabic (ar)

[rough moth]

If*

[dim ruin]

اقصد دعوة البوت المترجم

[robust sandal]

STAR | Bazikar♛❥

I mean, inviting the translated bot.

Arabic (ar) → English (en)

[rough moth]

/ar We have one

[robust sandal]

لدينا واحد

English (en) → Arabic (ar)

[dim ruin]

كيف اذخله لسيرفري

[robust sandal]

STAR | Bazikar♛❥

How did I get him to Serfrey?

Arabic (ar) → English (en)

[rough moth]

/ar Can’t help with that, only Ticket Tool

[robust sandal]

لا يمكن أن تساعد في ذلك، فقط أداة التذاكر

English (en) → Arabic (ar)

[dim ruin]

للاسف

[robust sandal]

STAR | Bazikar♛❥

Unfortunately

Arabic (ar) → English (en)

[vestal shale]

how do i make the tickets only accessable to certain roles?

[rough moth]

Support team roles

Or additional roles

[vestal shale]

ok ty

[dim ruin]

من يعطيني رتبة البرميوم

[vestal shale]

thanks @rough moth

[robust sandal]

STAR | Bazikar♛❥

Who gives me the rank of permium?

Arabic (ar) → English (en)

[iron night]

Gave 1 Rep to DisguisedBaby (current: #10 - 64)

[rough moth]

/ar Staff do

[robust sandal]

الموظفون يفعلون

English (en) → Arabic (ar)

[dim ruin]

حسنا

[robust sandal]

STAR | Bazikar♛❥

All right

Arabic (ar) → English (en)

[vestal shale]

where can i find these?

[rough moth]

Panel settings, General options

[vestal shale]

thanks @rough moth

[iron night]

@vestal shale :: You can't rep DisguisedBaby#3966 for 57 minutes and 52 seconds. Try coming back later?

[upbeat comet]

i need help pls

[jade topaz]

Hey

I need helo

Tickets not closing

In my server

I want to delete channel

[rough moth]

Does it say interaction failed or invalid body form?

[white heron]

is there a way by which we can temporarily disable the bot from accepting tickets in a server?

[jade topaz]

Yes

[rough moth]

Update your discord

[jade topaz]

Invalid body form

[jade topaz]

Means

[rough moth]

Take away the permissions to view the channel

From everyone

And give it back when u want them to see it again

[rough moth]

Go to App Store or google play store and update your discord

[jade topaz]

Ok

[dim ruin]

هل انا عندي برميوم

[robust sandal]

STAR | Bazikar♛❥

do i have a permium

Arabic (ar) → English (en)

[rough moth]

/ar No you do not

[robust sandal]

لا أنت لا

English (en) → Arabic (ar)

[dim ruin]

https://discordapp.com/channels/509192800865353738/662692902245498910/861642579895123978

[rough moth]

/ar Nope

[robust sandal]

لا

English (en) → Arabic (ar)

[dim ruin]

بس عندي تكت تول رتبة TICKET TOOL Permium

[robust sandal]

STAR | Bazikar♛❥

but I have ticket tool Permium

Arabic (ar) → English (en)

[rough moth]

/ar You didn’t buy it

[robust sandal]

أنت لم تشتريه

English (en) → Arabic (ar)

[dim ruin]

Yeah

but how

[short echo]

Hi I am being asked for a key for Premium and cant seem to locate it i have just bought a subscription...

[robust sandal]

RAM

مرحبا أنا يطلب من أجل مفتاح بريميوم وغير قادر على ما يبدو لتحديد موقعها لقد اشتريت للتو اشتراك...

English (en) → Arabic (ar)

[rough moth]

Did u get a dm from the bot?

[robust sandal]

DisguisedBaby

هل حصلت على dm من بوت؟

English (en) → Arabic (ar)

[short echo]

no?

[rough moth]

This is a billing issue which I can’t help with, wait for a support team member to come and help

[robust sandal]

@dim ruin Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[robust sandal]

DisguisedBaby

هذه مشكلة فواتير لا يمكنني المساعدة فيها ، انتظر حتى يأتي عضو فريق الدعم ويساعد

English (en) → Arabic (ar)

[short echo]

I have two servers on premium at this time and the other one is fine but this new one for some reason is asking for this key

[robust sandal]

RAM

لدي اثنين من الخوادم على قسط في هذا الوقت والآخر على ما يرام ولكن هذا واحد جديد لسبب ما يسأل عن هذا المفتاح

English (en) → Arabic (ar)

[rough moth]

I’m not sure wait for a support team member

[robust sandal]

DisguisedBaby

لست متأكدا من الانتظار لعضو فريق الدعم

English (en) → Arabic (ar)

[dim ruin]

But I have a brumium bot in the server

[rough moth]

/ar Yes but you don’t actually have a premium subscription

[robust sandal]

نعم ولكن ليس لديك اشتراك متميز

English (en) → Arabic (ar)

[rough moth]

/ar anyone could get the bot, but it won’t work

[robust sandal]

يمكن لأي شخص الحصول على بوت ، لكنها لن تعمل

English (en) → Arabic (ar)

[dim ruin]

اوكي شكرا

[robust sandal]

STAR | Bazikar♛❥

okay thank you

Arabic (ar) → English (en)

[white heron]

oh alr

[dim ruin]

كيف اخلي بوت يمنشني من احد يفتح تكت

[robust sandal]

Trying to translate to Arabic but detected as Arabic.
Please don't waste translations by trying to translate to the same language.

[short echo]

Do i need to open a ticket?

[robust sandal]

STAR | Bazikar♛❥

How can I put a bot in my side from someone to open a tack

Arabic (ar) → English (en)

[robust sandal]

RAM

هل أحتاج لفتح تذكرة؟

English (en) → Arabic (ar)

[dim ruin]

@rough moth

[rough moth]

/ar yes?

[robust sandal]

نعم؟

English (en) → Arabic (ar)

[sly mural]

@rough moth

I'm assuming tack is ticket lol

[rough moth]

Still not sure what they are asking

[sly mural]

/ar not sure what you're saying @dim ruin

[robust sandal]

لست متأكدا مما تقوله @dim ruin

English (en) → Arabic (ar)

[sinful ravine]

How does one get tagged here as a premium member?

Further, how can one go about requesting a possible feature?

[sly mural]

You have to purchase premium

[sinful ravine]

Yes, I'm aware. I am premium..

[rough moth]

Run $debug and send the link here

[sinful ravine]

Which link, exactly?

[rough moth]

The one it sends u when u run the command

[sinful ravine]

Run debug here? From my own ticket bot? From where 😅

[rough moth]

In your server

[sinful ravine]

https://discordapp.com/channels/509192800865353738/662692902245498910/861656454410666054

[rough moth]

Now wait until a proper support member gives you the role

[sinful ravine]

Thanks @rough moth , get that rep

[iron night]

Gave 1 Rep to DisguisedBaby (current: #10 - 66)

[sinful ravine]

Make this man a moderator already.

[sly mural]

I agree

[pale pilot]

y!pc @sinful ravine

[iron night]

Thank you!

Thank you for purchasing Ticket Tool Premium @sinful ravine. You have now been given the <@&535595160189403136> role!

[sinful ravine]

Fancy.

Thank you @pale pilot.

Is one able to request a potential feature? (sort of already exists, but not in the way needed on my end) if so, where can that be done?

[rough moth]

#premium-suggestions

[sinful ravine]

You're a gem.

[jade topaz]

Bet

[dire rover]

Hello what’s the problem here ?

[unique anvil]

Run $debug in the channel and see

[rough moth]

Ticket tool is probably missing certain permissions

[dire rover]

I right it but there’s nothing

[rough moth]

Double check to see ticket tool has the correct permissions

[rough moth]

Nothing comes up when u type $debug?

[dire rover]

I give administration

[rough moth]

And it doesn’t work?

[dire rover]

Yes

[rough moth]

Do u use premium or regular bot

[dire rover]

Regular

[rough moth]

Make sure this is the regular bot and not premium

You can find this in server configs

[rough moth]

Read this

[dire rover]

Where i can find this

[rough moth]

Server configs

[keen gyro]

Can i make it so when the ticket is created it says the users name

[rough moth]

Yes

[dire rover]

Where

[rough moth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rough moth]

Where it says premium bot

[dire rover]

I dont now where i can fins it

[rough moth]

{user} is what u want @keen gyro

[dire rover]

Find it

[rough moth]

Go to server configs

And find this there

[rough moth]

On the dashboard

For ticket tool

[dire rover]

Ohhh ok

I do it

Free

[rough moth]

Yes make sure it’s the free bot

[dire rover]

Thanks❤️

Yes

It’s working

[rough moth]

Np

[somber bolt]

Здравствуйте! У меня проблема! Я хочу сделать конфигурацию на своём сервере а он не отображается, что делать?

[robust sandal]

! 𝙻𝚒𝚖𝚊𝚗

Hello! I have a problem! I want to do a configuration on my server and it doesn't show what to do?

Russian (ru) → English (en)

[somber bolt]

ru

[rough moth]

/ru Log out of the website and log back in

[robust sandal]

Войти с веб-сайта и войти обратно в

English (en) → Russian (ru)

[rough moth]

/ru Anytime

[robust sandal]

В любое время

English (en) → Russian (ru)

[keen gyro]

How do i make it so right when i close the ticket it deletes and sends a transcript

[rough moth]

Do you have premium

[keen gyro]

Yes

[somber bolt]

/en а тут есть русско-говорящий чат?

[rough moth]

Set it as closed if u want it to be when closed

[robust sandal]

Is there a Russian-speaking chat?

Russian (ru) → English (en)

[keen gyro]

Ok

[rough moth]

/ru As in support or just to chat?

[robust sandal]

Как в поддержку или просто общаться?

English (en) → Russian (ru)

[somber bolt]

/en просто общаться

[robust sandal]

just chat

Russian (ru) → English (en)

[rough moth]

/ru there is not

[robust sandal]

нет

English (en) → Russian (ru)

[somber bolt]

/en жалко(

[robust sandal]

Sorry (

Russian (ru) → English (en)

[rough moth]

/ru No worries

[robust sandal]

Без волнений

English (en) → Russian (ru)

[somber bolt]

/en эх

[robust sandal]

eh

Russian (ru) → English (en)

[keen gyro]

What are the best things i can do worh premium

[rough moth]

Customize pretty much everything

Multiple panels in one message

[keen gyro]

Whats the most popular thing to do tho

[rough moth]

Probably multi panels I’m not sure

Customizing ticket names

Top 2 I’d say

Panel messages

There is a lot

[unique anvil]

i use it for multipanels primarily

[keen gyro]

The bot wont respond

[rough moth]

Make sure this input is correct with the bot you are using

@keen gyro

And also make sure the bot has correct permissions

[keen gyro]

Ok

[keen viper]

Hey Guys i have a question what can i do ?

[rough moth]

give it view channel permissions

[keen gyro]

It worked

How do i make it so the ticket opens with the user who opened name

[rough moth]

{ticket.user.name}

make sure u have premium

[keen gyro]

Yes

Ty

thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #10 - 67)

[knotty bluff]

How can I do so that it does not activate as if I put text in the emojis and it is as before only the emoji in small?

I see it that way but I really want it that way

[rough moth]

u want the old reactions?

[knotty bluff]

yeah

[rough moth]

do $oldpanel {id}

[knotty bluff]

Thanks ❤️

And another thing, how can I do so that the reaction is not saved and it stays in one all the time? Because I try it and it stays marked in two?

[rough moth]

u cant do anything about that

we wont be using regular reactions for too long (i think 95% sure)

buttons are the new thing and better thing

[mystic hound]

correct

[knotty bluff]

what buttons?

[rough moth]

the thing u didnt like

the big reactions

[knotty bluff]

Can you show me?

[rough moth]

this

[knotty bluff]

Is there any way to make this not work out?

[rough moth]

nope

itll always show up

[keen viper]

he has the permissions but it doesn't work

[fluid temple]

Hey is there any way to have the old reactions instead of the new button when opening a ticket?

[rough moth]

try giving it admin

[keen gyro]

Hey so how do i make it so only my supporter roles can close the ticket and not the person who opened it

[rough moth]

$oldpanel {id}

[livid stump]

Hi i have a question

[rough moth]

but old reactions wont be support permantently

[rough moth]

make close ticket a support team option

[rough moth]

whtats up

[livid stump]

how can i see the transcription of my ticket?

[rough moth]

do u have premium/

[keen gyro]

thanks @rough moth

[iron night]

@keen gyro :: You can't rep DisguisedBaby#3966 for 43 minutes and 49 seconds. Try coming back later?

[fluid temple]

in the ticket channel or where?

[rough moth]

wherever u wnat ur panel posted

[fluid temple]

ah ok and which id server id?

[rough moth]

no ur panel number

[livid stump]

no

[fluid temple]

ah ok thx

[iron night]

Gave 1 Rep to DisguisedBaby (current: #10 - 68)

[rough moth]

u can save a transcript of your ticket by typing $transcript in the ticket

[livid stump]

yeah but how can i see it?

[rough moth]

it gives u a link after u do it

[keen gyro]

When a user opens a ticket only the user and the support team can see it?

[rough moth]

if u set it that way yeah

[keen viper]

thanks

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 69)

[jade topaz]

hi I've invited the bot to my server but it isn't showing up in manage-servers ?

[rough moth]

try this

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[jade topaz]

ok 1 sec

[jade topaz]

thanks

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 70)

[rough moth]

rip we past 69 lol

[jade topaz]

lol

where's the create a ticket channel, i can't find it

unless im actually blind

[rough moth]

gone, will be back tomorrow

[jade topaz]

oh wait

nvm

[keen gyro]

Wait so how do i set it like that

[rough moth]

go to your permissions and set it up there

have support see it, user opened see it, and the rest no

[keen gyro]

Ok

[knotty bluff]

Does anyone know why I get this error when trying to close the ticket?

[swift inlet]

when I create a ticket I get this I don't know how to remove this

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[feral carbon]

Hey have a question why can some see the buttons but some cannot

[rough moth]

they need to update discord

[rough moth]

u cant, u can only dismiss message

[feral carbon]

That is all right cuz i am fine but some can't

[swift inlet]

so i can't figure it out
?

[rough moth]

ye just tell them to update

[rough moth]

u cant get rid of it

[knotty bluff]

Does anyone know why I get this error when trying to close the ticket?

[swift inlet]

sad

[rough moth]

are u on mobile?

[knotty bluff]

no xd

[rough moth]

looks like u didnt fill out some field

check your ticket message

[jade topaz]

Hello what does the diamond mean for some functions?

[gilded veldt]

Hey the functions with the diamond are designed for premium users^^

[jade topaz]

thanks @gilded veldt

[iron night]

Gave 1 Rep to Adrian2.0 (current: #50 - 1)

[jagged spear]

Question, when I save a transcript, it did not save the messages from other people in the channel, only the person who created the ticket?

How do i have it so the transcript will save everyone who communicated?

[gilded veldt]

Only the person who created the ticket?

[rough moth]

It should save the whole ticket

Can I see a screenshot of the transcript message

[jagged spear]

Weird, must of been a fluke

I just tried it again and it worked this time

sorry to message support before giving it another try

[gilded veldt]

No problem^^

[south crag]

How do I make it so that it shows 1 after someone opens a ticket every time

[rough moth]

resend the panel and use buttons, otherwise there is no solution

[south crag]

Wym?

[rough moth]

resend ur panel to use buttons

there was a new update

[tame tree]

What is a premium key

[upbeat plinth]

Hi, what's the premium ticket tool prefix?

[south crag]

How do you do that?

[rough moth]

its $

[rough moth]

a key u get when u get premium

[rough moth]

$panel {panel number}

[tame tree]

Yes I have premium I can’t find it

[rough moth]

did u buy it?

[upbeat plinth]

It isn't giving me a response

I tried $help but no working

[rough moth]

Make sure this is premium

And make sure you actually have the premium bot

[upbeat plinth]

Oh ok

ty

[rough moth]

np

[tame tree]

I don’t even see the page on my dashboard

[rough moth]

wdym?

what are you looking for

[tame tree]

Well I have to invite the bot to the server but I don’t know how and I thought I had to switch the server to invite it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rough moth]

the premium one or regular one

the one above is how to invite the premium one

[tame tree]

I got it thanks

[south crag]

How to get panel number?

[rough moth]

panel config

and the number by the panel is the panel number

[south crag]

How do you get there?

[rough moth]

its on the dashboard

[south crag]

Dashboard?

[rough moth]

yes

[south crag]

Oh

What's the link?

For dashboard

[rough moth]

https://tickettool.xyz/

[upbeat plinth]

Now premium is working, ty for the help!

[rough moth]

np

[zenith forge]

how do i make the bot have a reaction and not a button?

[rough moth]

use $oldpanel

but old reactions wont be supported permantently

[zenith forge]

because some people can't see the button and idk how to fix that

[rough moth]

oh, tell them to update their discord

[winter prairie]

suggest command doesnt work?

@fleet lantern

[rough moth]

dont ping support

what suggest command are you looking fotr

[winter prairie]

$suggest suggestion

then it would create a suggestion

[jade topaz]

i cant find my server in dashboard

[rough moth]

try this

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[rough moth]

try s!suggest

[winter prairie]

nope

[rough moth]

it only works here

[jade topaz]

ok thanks

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 71)

[prime bridge]

Tech has been silenced for 10m
Reason: Posting Discord Server Invites

Tech#2069 | 697002111661244457

[proud gulch]

Where can I find the "permissions tab in servers configs"

I'm trying to give users the ability to read message history in tickets

[rough moth]

its in panel configs

[rough moth]

.

[tribal patrol]

This was not allowed according to rules, right?

[forest goblet]

@tribal patrol No, DM ads are not allowed. Would you mind waiting for tomorrow to open a report ticket?

[tribal patrol]

yeah i can open one tomorrow, no problem 😄

[rough moth]

@unborn iron quit giving dm ads

now we got a damn steam scammer

he posted in #📈│reviews, here and #841696865175339068

[tribal patrol]

he probably got a virus. that same link has been on MANY servers.

[rough moth]

nah hes one of the scammers

[tribal patrol]

thats possible as well

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: csgo scam https://prnt.sc/18ud28l
Moderator: @pale pilot

[scenic plinth]

A moderator was notified of it

[tribal patrol]

so there is no need for ticket or do i still open one tomorrow?

[craggy geyser]

They have been banned. So no need

[slender cairn]

anyway to automatically send save transcripts to the users too?

[molten delta]

&invite

[scenic plinth]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[scenic plinth]

There you go :)

[scenic plinth]

(Premium Option)

Logging options ---> Direct Message Transcript ---> Send transcript when ticket is.... (select option)

[slender cairn]

thank you!

@scenic plinth

[scenic plinth]

Np

[olive tendon]

how do i make it so where the opened ticket shows up where i want it

[rough moth]

Panel config - settings - category options

[craggy geyser]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[rough moth]

Or that ^

[jade topaz]

excuse me

[rough moth]

Yes?

[jade topaz]

i should go to where in the dashboard to create the message of the bot?

[scenic plinth]

Which message?

[rough moth]

Panel message?

If so panel config -> settings -> panel options -> edit panel message

[jade topaz]

the link of the dashboard plz....

[rough moth]

https://tickettool.xyz

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

https://tickettool.xyz/manage-servers

[rough moth]

For more info setting the bot up

[jade topaz]

k thanks

sorry but what is the additional roles?

[rough moth]

Any additional roles you wanna add to the tickets

[jade topaz]

that help me or use the ticket?

from the support team or what?

@rough moth

[rough moth]

Support team u add to support roles

Additional roles you can leave blank it’s not necessary

[jade topaz]

k

[jade topaz]

waht is the user closed permission?'

and

[eager cargo]

Whoever closed the ticket permissions

[jade topaz]

i can close the ticket after help the member or etc

[eager cargo]

Yup

[jade topaz]

you mean the member that close the ticket?

[eager cargo]

Yup

[jade topaz]

and user opened permission is the member who open the ticket?

[eager cargo]

Yup

[jade topaz]

what!

the ticket is opened automatic

is this true?

[eager cargo]

When the user clicks on the button, yup, ticket is opened.

[jade topaz]

so

how there is one open the ticket?

[jade topaz]

.

[eager cargo]

Do you mean how someone opens a ticket?

[jade topaz]

i know that

the member click on the reaction and the ticket is open automatic...

true?

[eager cargo]

True!

[jade topaz]

so

waht is the user opened permission

he is the member who click on the reaction and open the ticket?
'

[eager cargo]

Mhm

[jade topaz]

????

[eager cargo]

Yes

[jade topaz]

ok thank you

[eager cargo]

My pleasure

[jade topaz]

sorry but what is the logging option?

[eager cargo]

It logs what actions someone does to a ticket

So say, someone closes a ticket, it will be posted in the logging channel.

[jade topaz]

ok i got it

thank you very much @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #2 - 140)

[eager cargo]

My pleasure

[crisp karma]

Can I have help

[small palm]

Please help! For the past few days tickettool has been leaving reactions and failing to open a ticket sometimes. Seems to be completely random when this happens.

[unique anvil]

$buttons