🆘│community-support

[rough moth]

Since buttons is a new discord feature

[slender minnow]

i am not sure, i closed that ticket before reporting it here

but maybe i can try that using my alt account

[rough moth]

Were u the one who saw it like that

[slender minnow]

nope

my server member

[rough moth]

I don’t think you’ll have that issue then

Your server member most likely has an outdated discord

[slender minnow]

yeah i guess

[rough moth]

You can ask him to open another ticket before updating it

And see if it happens again

[slender minnow]

ill try

[rough moth]

If outdated discord is the case in the situation of course

I’m gonna go to sleep

Gn people

[slender minnow]

gn

[mossy crystal]

Hello I am making a ticket from a panel but it is visible to everyone how do I fix it?

But not from 1 panel from all panels in my server

[fading gulch]

On the dashboard, click on panel config and settings

[mossy crystal]

I am not able to set it I gone on dashboard but I don’t know the correct thing to do

[fading gulch]

Later click on general options and put the roles you are allowed to see tickets created in Support Team Roles

[mossy crystal]

I did it. yesterday it was working correctly but from today it isn’t

[fading gulch]

Got it, can't help it. Open a ticket or wait for support here, good luck!

[merry mango]

I want this ticket

Took look like this ticket

mine like how do i get the white thing

for the support ticket.

Anyone?

ANYONE?

hello??????

.-.

[scenic plinth]

Keep in mind it is around 1 in the morning for a lot of people here, so support sometimes requires patience.

Below you can find information on how to set the panel message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[hazy sinew]

What is this

I can't show today any reaction why

@eager cargo

@scenic plinth

[merry mango]

sorry.

[crystal nova]

My server don't Showing up..

Can someone help me

[fallow ingot]

this is a known bug just log back out then login again.

[crystal nova]

Ok thanks

[iron night]

Gave 1 Rep to aaronnn (current: #12 - 48)

[fallow ingot]

np have a good day!

[hazy sinew]

I was try 5 time unistall DC

But not fix

[fallow ingot]

what is your issue?

[hazy sinew]

Same

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[fallow ingot]

^^

[hazy sinew]

That my essue

Don't showing any reaction

[fallow ingot]

Reload your discord.

[hazy sinew]

I was unistall Discord 5 time but same essue

[fallow ingot]

Um.

[hazy sinew]

[fallow ingot]

Open a ticket in here #🎫│make-a-ticket

[hazy sinew]

Ok

@fallow ingot

What is this tf

[fallow ingot]

Wait

I though you blurred it out.

[hazy sinew]

[fallow ingot]

Ok so I believe this is your device that’s the issue, could you possibly tell me what device you using?

[hazy sinew]

BILLIAN CAPTURE +

Leave it I will reset my mobile after then try it

[fallow ingot]

This is discord’s problem, sorry but you’d have to report it to discord and no our selfs does this happen with any other bot?

And it’s buttons.

[hazy sinew]

Can you send me link Discord support I will report it

[hazy sinew]

Same essue with security bot

[fallow ingot]

https://support.discord.com/hc/en-us/requests/new

[hazy sinew]

Thanks

[fallow ingot]

Definitely a discord issue then.

[hazy sinew]

Yeah

[fallow ingot]

Thanks for letting us know about it tho. We appreciate you helping us improve user experience.

[hazy sinew]

[feral laurel]

I have a problem with ticket tool in every server
It show
Invalid form body
What i do

[fallow ingot]

Don’t ping support team. Please provide a screenshot.

[feral laurel]

Thanks but can u solve my problem ??

[iron night]

Gave 1 Rep to aaronnn (current: #10 - 49)

[fallow ingot]

While I am gonna try

[feral laurel]

Means

[fallow ingot]

Can you resend the panel?

[feral laurel]

How can i contact support team

[fallow ingot]

If you don’t want me through #🎫│make-a-ticket

[feral laurel]

If in 1 server so i do it in every server show this
Invalid form body

I need to contact support team

How

[fallow ingot]

However they are extremely busy, most likely their will be a delay.

[feral laurel]

Here ia also see it when i try to make ticket
Invalid form body

[fallow ingot]

as I mentioned #🎫│make-a-ticket

[feral laurel]

But i cant make it
Thia is the problem i cant make close anything

[fallow ingot]

Ooo on any ticket?

Let me

[feral laurel]

See

[fallow ingot]

Alright.

[feral laurel]

In any server

[fallow ingot]

Bruh

That never worked. Your going to have to wait until they respond here.

[feral laurel]

Can i ping them ??

So easy for me

[fallow ingot]

No. It’s against the rules.

[feral laurel]

Ohh thanks for a lot of help

[fallow ingot]

np hopefully they respond soon so you can fix this

do you have any not soo hard questions?

[feral laurel]

Ok bye they will contact me i hope

[feral laurel]

This is a big hard question for me otherwise i dont join This server

[fallow ingot]

Hm Kk.

[dim forum]

Everytime i would open ticket it be like this why?

[feral laurel]

Same here

[craggy geyser]

Try updating discord

That's a discord error not a bot error

[feral laurel]

Ok i will any other reason

Can i dm u sir

[craggy geyser]

Any questions about the bot please ask here

[jade topaz]

Is it down rn?

[craggy geyser]

No

[jade topaz]

I keep getting interaction failed

In my server and yours

Try opening a ticket right now

[craggy geyser]

Try updating discord and see if it still does it

[jade topaz]

Im fully updated

[feral laurel]

Yes bro i update

AND FIX

Now i can create ticket

Thanks any way to rate u so i do it

?

[jade topaz]

@feral laurel bro what are You saying?

[feral laurel]

My problem solved

[jade topaz]

Fix it for me

How did u do it

[feral laurel]

Update u r discord i also do it and now i can create ticket close ticket

Ok

[jade topaz]

Wow wtf

Thanks habibi

[feral laurel]

Not me thanks support team

@jade topaz

[jade topaz]

@craggy geyser you are so smart

[desert mortar]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

@desert mortar what do you need help with?

[desert mortar]

I can't activate ticket tool

how I go ?

@jade topaz ???

[jade topaz]

Wdym by activate?

It’s done on their website

And then you send your panel

To the specified channel

Just make sure you have the bot invited

[swift venture]

hi, so after the bot updated to buttons, how am I supposed to block ppl from spamming each ticket?

it was fine before but now I can't do anything about it

[jade topaz]

New feature they allow that now.

Pretty lit huh

[swift venture]

? that doesn't help though

I can't block users from spamming the tickets of our support

unless I've missed something

[jade topaz]

@spring lava what happened? Why aren’t u support anymore

[swift venture]

does anyone know how to fix when a staff closes a normal user's ticket? it auto renames the channel to a staff's name instead of the normal user

[fallow ingot]

You can blacklist a role are give it to the person spamming. They won’t be able to use ticket tool or any panels.

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[fallow ingot]

^

[fallow ingot]

Have it set like this

Dashboard > Settings > Claiming Options

[spring lava]

I resigned around 6-8 months ago. Too busy to be handling tickets with my job. I’m rarely at my computer.

[swift venture]

the problem is that it's not that they doing it on purpose though, you know how new ppl tend to press anything they see

[craggy geyser]

If you are using {user_name} or one the variants, use {ticket_user_name} instead

[swift venture]

alright, I'll try both duck's and yours since we have premium

[fallow ingot]

Yes yes, however that is the only way to blacklist someone repeatedly opening tickets, ticket tool already as a ticket limit so you can set how many tickets a user can open.

Unless you changed it from 1 to something else a user should only be able to opens ticket once each panel unless the ticket had been closed.

[swift venture]

yeah they can only open one per each

thanks for the help

[fallow ingot]

no problem have a good day!

[jade topaz]

#duck4support

[jade topaz]

Oh nice! Seems like you’re doing well (:

[fallow ingot]

thx

[iron night]

Gave 1 Rep to Cries (current: #49 - 1)

[fallow ingot]

Just giving a helping hard 🖐️

You have to click “Save Transcript” or it won’t save. If you have premium you can automatically save it.

And it never done anything?

Make sure you follow the instructions bellow

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[fallow ingot]

^^

Could you send me a screenshot?

thanks!

Just checking did you click save?

Bellow ticket deleted their should be Transcript Enabled is the enabled?

And my last question is does ticket tool have access to the channel your sending the logs too?

Okie.

[fallow ingot]

^

Alright open a ticket in #🎫│make-a-ticket

Then your gonna have to wait for them to respond.

[iron night]

Gave 1 Rep to aaronnn (current: #10 - 50)

[craggy geyser]

If you do not give your issue we cannot help

Calling support noob isn't a good way to get help

[humble sequoia]

-- moved to ticket --

[short echo]

Is there a way to close a ticket if its inactive for lets say 24 hours?

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[craggy geyser]

Not at the moment (see above)

[fallow ingot]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[fallow ingot]

^^

[jade topaz]

I just switched to buttons on my tickets but for some users they are not able to open tickets

Some of them are

But some of them are not able to open tickets

Could anyone please help?

[fallow ingot]

Could you explain that better?

[lapis hawk]

Bonjourñ

[jade topaz]

Well basically whenever they click on the button nothing happens

[fallow ingot]

Have a nice day sir.

[jade topaz]

And no ticket is opened

[fallow ingot]

Do you have any blacklisted role set?

[lapis hawk]

Jai besoin d'aide pour un ticket/i need help for ticket

[jade topaz]

No

I don't think

I whitelisted the @everyone role

[fallow ingot]

Make sure you don’t bellow

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[fallow ingot]

^

[weary agate]

support

[fallow ingot]

Qu'est-ce qui ne va pas?

[fallow ingot]

If you don’t explain your issue we can’t help?

[lapis hawk]

J'arrive pas a faire de ticket je galere

[odd bear]

Yea.. i dont know what kind of changes you guys made.. but
i was able to do " $transcript " in any non-ticket channel and it be able to save that entire channel in a transcript format.. Now i can't do that.. says " Warning .. not a ticket channel " i very much liked being able to save transcripts of non ticket channels so i can save the history of that channel before i delete it...
Anyway you can change it back to where i can do $transcript in any channel please...

[lapis hawk]

C'est sur un serv

[fallow ingot]

Um.

[weary agate]

What is the problem with a bot website?
Quel est le problème avec un site Web de bot ?

[fallow ingot]

dans votre propre serveur ou celui-ci ?

[weary agate]

hi support i need help

[lapis hawk]

Mon propre serveur

[fallow ingot]

Wrong website use this one: https://tickettool.xyz

[fallow ingot]

I am clearly working my way down be patient.

[lapis hawk]

Je sait pas cmm on fait 😂

[weary agate]

la même chose
the same thing

May I ask a question @fallow ingot

[fallow ingot]

?

[fallow ingot]

You have to do the the captcha because the websites in lockdown.

[lapis hawk]

.

[weary agate]

How do you put 3 tickets in one ticket like this

• photo

[fallow ingot]

ouvrir un ticket avec votre langue #🎫│make-a-ticket

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[fallow ingot]

@weary agate ^^

Note: Must have premium

[lapis hawk]

Ca fait rien

[fallow ingot]

d'accord bonne journée !

[weary agate]

oki thx u

[iron night]

Gave 1 Rep to Ticket Tool (current: #4 - 129)

[fallow ingot]

no problem have a nice day!

[lapis hawk]

Ca fait RIEN

[fallow ingot]

ouvre un ticket j'ai dit #🎫│make-a-ticket

[lapis hawk]

J'ai beau appuiyé autant que je veut va rien

[jade topaz]

@fallow ingot geez someone get them support role, you’re on it 😩

[fallow ingot]

je ne comprends pas ce que tu essaies de dire ?

[lapis hawk]

Je fait quoi sur l'image j'appuie sur quoi?@fallow ingot

[fallow ingot]

appuyez sur le bouton français

[lapis hawk]

J'ai appuié au moins 50 fois

@fallow ingot

[fallow ingot]

et il n'y a pas de ticket, ça dit rien du tout ?

[lapis hawk]

Rien

[fallow ingot]

vous ne cliquez pas sur l'image, vous cliquez sur le bouton avec le drapeau français.

#🎫│make-a-ticket message

[lapis hawk]

Ce que je fait,

[wispy hornet]

Is there a way for a single ticket creation panel to have 2 buttons? I don't want to make a seperate panel for a bug report, and another for general support

[fallow ingot]

cliquez sur le bouton qui dit français.

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[fallow ingot]

^^ @wispy hornet

[wispy hornet]

Ah thanks

[fallow ingot]

No problem

[lapis hawk]

Ici?

[fallow ingot]

Qui

[lapis hawk]

J'appuie sur francais ici?

[fallow ingot]

Qui

[lapis hawk]

Moi

[fallow ingot]

Qui

[lapis hawk]

?@fallow ingot

[fallow ingot]

quel?

[lapis hawk]

Francais

[fallow ingot]

?

[lapis hawk]

?

[fallow ingot]

écoute je t'ai dit quoi faire, je ne peux pas t'aider plus

[lapis hawk]

Bah ca marche pas donc t'es pas utile

[fallow ingot]

wow je n'ai jamais travaillé c'est pas ma faute si tu cliques sur le bouton ça va

[lapis hawk]

Bah je clique ca marche pas il bug votre truc

[fallow ingot]

comment se fait-il que plus de 200 personnes par jour l'utilisent et que personne d'autre n'ait eu ce problème ?

comme je l'ai dit, je ne suis pas l'équipe d'assistance, je ne peux pas vous aider si vous avez besoin d'aide pour ouvrir un ticket ici.

#🎫│make-a-ticket

[fallow ingot]

Wdym?

[lapis hawk]

😂 😂

[scenic plinth]

For future reference, don't ping staff please, especially when I'm offline, it won't get you help faster.

[fallow ingot]

already said they I also mentioned that you guys take your time out of your day to assist those who need it the least they could do is be patient

[signal remnant]

Can anyone tell me how to create a pannel on phone

For this bot

[scenic plinth]

You have a ticket opened, try to refer to that please.

Or... did

[signal remnant]

But nobody came to it

I waited but nobody was thee

There*

[scenic plinth]

There are multiple people I have to help and I can't respond in a minute for you. Visit the setup documents below and you can view how to set the bot up further

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[fallow ingot]

If your struggling ping me and I will assist.

[signal remnant]

@fallow ingot

I need help

[fallow ingot]

With?

[signal remnant]

I can't create a pannel on phone

[fallow ingot]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[fallow ingot]

^^

[signal remnant]

It's still not coming it's sending me to the rules

[signal remnant]

@fallow ingot

[fallow ingot]

Make sure you use this website https://tickettool.xyz

[signal remnant]

He is sending me to the main website

It's not sending me to the panels

[weary agate]

@fallow ingot

[signal remnant]

@fallow ingot

[weary agate]

Do you know how to make more than one ticket in one ticket

[signal remnant]

@fallow ingot help

Anyone hello

Please help me

[simple igloo]

is this new?

[hollow sand]

my ticket tool wont save its still says error pls help

[abstract wigeon]

Could you describe your issue better?

[hollow sand]

wait i'll send ss

[abstract wigeon]

Check so that Ticket Tool has the required permissions in the transcript channel.

You can run $debug in your server to check

[simple igloo]

?

[abstract wigeon]

Yes it is. Read #📣│bot-news for more information

[fallow ingot]

Yes

[simple igloo]

can i change that

[fallow ingot]

Yes

[simple igloo]

how

[fallow ingot]

But soon it won’t be changeable

[hollow sand]

؟

[simple igloo]

what do you mean

[hollow sand]

everything is okay

[abstract wigeon]

Try to save the transcript once again

[fallow ingot]

$oldpanel ID

[hollow sand]

failed again

[fallow ingot]

Buttons will be fully functional and will replace reactions.

[abstract wigeon]

That is strange

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[fallow ingot]

Follow the instructions on the embed bellow

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[fallow ingot]

Uh huh?

[simple igloo]

for who is this

[fallow ingot]

not you

[abstract wigeon]

Try and give Ticket Tool the required permissions in that specific channel.

[hollow sand]

everything is enable

[fallow ingot]

This is how you replace reactions $oldpanel ID

[hollow sand]

in the channel

[simple igloo]

ok

thx @fallow ingot

[iron night]

Gave 1 Rep to aaronnn (current: #10 - 51)

[abstract wigeon]

Duck, do you have any suggestion on how we could resolve his issue?

[fallow ingot]

Soon you won’t be able to tho, and you will have to use buttons.

[fallow ingot]

No worries have a nice day!

[simple igloo]

so no reactions but these bottons

[abstract wigeon]

Correct

[fallow ingot]

Yes

[simple igloo]

ok thanks byyeeee

[fallow ingot]

bye!

[abstract wigeon]

Bye

[abstract wigeon]

@fallow ingot

[fallow ingot]

Let me hear the facts?

[abstract wigeon]

He can’t save his transcript, and the bot has all the required permissions.

[abstract wigeon]

Error message ^

[fallow ingot]

Give the bot permissions to work.

[abstract wigeon]

He did

[hollow sand]

?

[abstract wigeon]

^^

[scenic plinth]

I don't know if I'm the only one seeing that, but he sent the debug for a closed ticket, not the transcript channel.

[abstract wigeon]

Oh, he did

@hollow sand Run $debug in the transcript channel

[hollow sand]

yes i need to save the closed ticket

[abstract wigeon]

Run the same command in the transcript channel

[hollow sand]

ok

okay thx sloved

[abstract wigeon]

Np

Ty @scenic plinth for seeing that

[iron night]

Gave 1 Rep to 𝓥𝓾𝔁𝓲𝓪 ♡ (current: #6 - 97)

[wispy hornet]

Is there a way to get the bot's tagging to work? It can't @ anyone

[craggy geyser]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[wispy hornet]

Ah, has to have brackets

Thank you @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #8 - 75)

[craggy geyser]

No worries

[sudden nexus]

the bot don't delete the reactions when someone click it, what can I do ?

[fallow ingot]

Resend the panel as buttons are taking over discord.

[sudden nexus]

No , I need it with reactions and battleEye do it to me yesterday

[fallow ingot]

Fine, $oldpanel ID

[sudden nexus]

Ok I will try .

[fallow ingot]

It should work unless it’s been removed.

[sudden nexus]

Bro it'ts oppening tickets but not removing the reaction .

[fallow ingot]

Um.

It’s bugged

[sudden nexus]

What Can I do?

[abstract wigeon]

You can’t do anything.

[mystic hound]

I'd fully recommend switching to buttons since reactions will be completely unsupported soon anyway ^

[sudden nexus]

There's many mobile users told me that the buttons don't appear for them .

me too on my mobile .

[sudden nexus]

[fallow ingot]

This is because discord has made a update witch all user had to update the app. Happened with me

[sudden nexus]

I asked a user if he did the last update for discord and he told that he update it .

[fallow ingot]

Well that’s confusing all I know is they released a update witch some users had to update to get the full experience

[harsh valley]

Hello, whenever someone makes a ticket, for some reason the ticket's permissions doesn't sync with the categories', making the person who made the ticket unable to see the message history

How do I make it so that the newly created ticket channel syncs it's permissions with the category it's created in?

[tribal cedar]

Go permissions tab in servers configs -> settings then click user opened perms and allow message history

Idk that there is a way to sync but that will solve the problem of them not being able to see message history. All new tickets will work with that perm set

[harsh valley]

I see

It's all good now, I did what you said

Thank you, have a nice day :)

[jade topaz]

Hi

[tribal cedar]

Anytime

Hi

[jade topaz]

Idk what doing im new

[tribal cedar]

Well #573205317870157855 has some steps you can follow or you can use this

Awesome ty

@jade topaz just follow what #573205317870157855 says

[fallow ingot]

Explains everything top to toe

[tribal cedar]

Any specific questions you can ask here as well as click on the ? Next to the option for more info

[jade topaz]

@tribal cedar we can sppeak in privet ??

I have question for you

[fallow ingot]

You should ask your questions here.

[jade topaz]

I have serveur and idk how configurate ticket tool

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[fallow ingot]

Follow this^

If you have something pacific to ask then to ahead?

[jade topaz]

I don't enderstand a lot english si do you speak an auther language ?

[fallow ingot]

What language?

[tribal cedar]

You can change the lanage of the setup oage

[jade topaz]

Me i speak arabic and french

[jade topaz]

Ah ok thxx

[tribal cedar]

Np and ty @fallow ingot

[iron night]

Gave 1 Rep to aaronnn (current: #10 - 52)

[fallow ingot]

OMG how did i not know that

[tribal cedar]

Happens. :p

[fallow ingot]

I read that when I was new that would have been handy in french.

[tribal cedar]

Lol

[fallow ingot]

Xd

Every days a school day

[rich belfry]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

it’s not allowing me to make a ticket

[rough moth]

@mystic hound

[rough moth]

Are you still having this issue?

[mystic hound]

is your discord fully updated? and did you try more than once?

[jade topaz]

yes and it’s in my server too

[rough moth]

Is your discord updated as light said?

[ruby juniper]

It happened in a different server aswell.

[rough moth]

Is your discord updated?

[ruby juniper]

All the commands work, but not the reaction, and when a ticket is reopened, it does not let the users see the ticekts

[ruby juniper]

Yea

[jade topaz]

oh okay nvm i did it :0 i needed to update discord

[rough moth]

Check the App Store or google play store

[ruby juniper]

I am on PC

[rough moth]

Oh

[mystic hound]

reactions or buttons?

[ruby juniper]

So in a different server, it is a reaction to create the ticket

[rough moth]

Reactions are outdated

[ruby juniper]

But it works in this server

[ruby juniper]

oh

[mystic hound]

its buttons here

[rough moth]

Tell them to resend the panel

[mystic hound]

if its reaction, resend with $oldpanel <id> although id just recommend switching to buttons

[rough moth]

Reactions still work?

[ruby juniper]

What to put as ID? I am a Mod so i can do the commands

[rough moth]

It’s the panel number

[mystic hound]

for now, although they'll be completely unsupported soon

$oldpanel 14

[humble sequoia]

Demo Panel

To create a ticket react with 📩

TicketTool.xyz - Ticketing without clutter

[mystic hound]

see?

[rough moth]

Oh

I thought they were removed already

[mystic hound]

we've primarily switched over to buttons, reactions will still function for now #📣│bot-news

[ruby juniper]

How can you switch the bot to have buttons?

[solid stream]

Just send your panel again

[rough moth]

$panel {id}

[ruby juniper]

Ok

[solid stream]

The dashboard works too

[rough moth]

Ye, but it’s easier with command ;)

[ruby juniper]

I will check, thanks

That doesn’t delete the tickets that are already there, right?

[rough moth]

No

[ruby juniper]

Ok

[misty heron]

I want apply support

Arbic one

@rotund kite

[mystic hound]

Step 1 read #546557408902905896 so you know not to ping staff. Step 2. #📣│server-news find the application and step 3. apply

[misty heron]

Where iam going to apply @mystic hound

[rough moth]

He just said… #📣│server-news

And he also said not to ping staff

[misty heron]

K

[mystic hound]

#📣│server-news message

[misty heron]

Ok iam finish @mystic hound

[ruby juniper]

bruh

[mystic hound]

oh? that's great!

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: underage - appeal when you're over 13
Moderator: @mystic hound

[elfin ibex]

Hello the bot is broken when i click on the open ticket thing it doesn't open

Nothing happens

[solid stream]

You using buttons or reactions?

[elfin ibex]

Buttons

How can i use reactions again

It changed automatically

[solid stream]

We will only be using buttons

It should show an error if it's not doing anything.

[tribal cedar]

Does your bot have manage channels perms?

[elfin ibex]

Yes

[solid stream]

open a ticket and send me your invite, I'll take a look

[elfin ibex]

Its saying nothing

Even here in this server

The tickets don't work

[solid stream]

make sure your discord is updated

[elfin ibex]

Ok

[solid stream]

We've had alot of issue with people using old versions of discord.

[elfin ibex]

It works after i updated

Thanks

[ocean dawn]

Hi, I just added this bot to my server and was wondering how do I make a ticket with it?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[solid stream]

It's a little outdated since we added buttons, but should be enough.

[ocean dawn]

Ok, thank you!

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[gritty flume]

em helloo???

[craggy geyser]

Were you making a ticket any other way during that time?

[scenic plinth]

@gloomy ginkgo

En respuesta a su opinión, por favor haga un ticket de soporte en español.

(English Support: refer to #📈│reviews)

[gloomy ginkgo]

Que?

[gritty flume]

because in the first ticket say the same

[gritty flume]

Este es un server en ingles, el bot está en ingles por eso lol

[scenic plinth]

Hiciste una reseña pidiendo denunciar a alguien, consultar #🎫│make-a-ticket y crear un ticket de soporte en español, un miembro de soporte notificará a un moderador.

[ripe flint]

how do i get this ticket thing into my s3erver???

[scenic plinth]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[scenic plinth]

3rd link

[ripe flint]

is this safe?

[scenic plinth]

Yes...

[ripe flint]

and how do i link it into a channel?

[jade topaz]

how do i do this when someone opens a ticket

[tribal cedar]

Right click the link and copy link

[tribal cedar]

I believe this happens on tickets now standard but im behind on the times just getting back from a trip

[mystic hound]

its default as enigma said. its also only visible to the person that made the ticket and non customizable

[jade topaz]

huh that's weird
cuz when i open a ticket on my server it doesn't show me this msg

[craggy geyser]

Have you updated to buttons?

[jade topaz]

oh no, how do i do that

[craggy geyser]

Resend your panels

[ruby juniper]

$panel

[rough pulsar]

How do I set up the ticket thing?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[rough pulsar]

Oh ok.

[jade topaz]

Sorry if this has been asked like a million times, but how do you swag out your panel like that? (I have premium!)

[warm glen]

How do I enable the reaction instead of the button?

[jade topaz]

Ay, we have similar questions

[craggy geyser]

Buttons are the new normal. Resend the panel

[jade topaz]

Ahhh okay

[warm glen]

How?

Just resend it?

[craggy geyser]

Yep

[jade topaz]

Also, not sure if this is normal

[warm glen]

Can I send a button with the emoji only with no text?

[craggy geyser]

Yes, but you might need premium for that

[warm glen]

It requires text.

Even with premium.

[craggy geyser]

That will be an issue with a panel, looking at it, a url is dodgy

[jade topaz]

I'll see if I can find blob lol

[craggy geyser]

Have you tried making the button text blank?

[warm glen]

Yea, it works now because I just added a space. It won't work if it's blank, though.

[craggy geyser]

Interesting. @solid stream should button text work blank?

[queen bison]

is the bot code open source?

[wise aspen]

After the last update with new transcript embeds, the "Ticket Name" does only show the initial ticket name, but not the name after a ticket was renamed any more. 😦 Is this intended?
e.g. if I rename a ticket $rename new-ticket-name I would think this should be "new-ticket-name", not "Ticket-0123"

[ruby juniper]

How does linking votes work?

[queen bison]

@craggy geyser any idea

[craggy geyser]

It isn't. But please don't ping support team

[queen bison]

ok..when will it be

[scenic plinth]

All votes you do will go to the "linked" user

[ruby juniper]

oh ok

[craggy geyser]

If probably won't be. If people had access to the code then they wouldn't need to buy premoim as they would just make their own bot with the code

[queen bison]

ok..thx

i was trying to combine all bot codes to make one small bot for my community purpouse

[solid stream]

I forgot to remove the required option

[mystic hound]

never

[queen bison]

ok

[queen bison]

yeah might be

[oak harness]

whats the command to send multipanels

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[tribal cedar]

Afaik its in the dashboard UI now but idk the help cmd for it if there is one

[solid stream]

The command is $panel

$panel

[humble sequoia]

Send panel v2

How to send a panel?

To send a panel use the command $panel <id>

How do I find the ID?

The ID is located on the dashboard just before your panels name.

How to combine panels? (premium only)

Add multiple ID's $panel <id1> <id2> <id..>
The first ID will have its message and buttons sent while the others will have only buttons sent.

                    You can combine up to 25 panels

[untold marsh]

Currently whenever someone reacts to our panel in my Server, the reaction seems to stay and not remove - but the ticket is created regardless. Was this part of the reaction removal? (I heard it may take a while to 100% remove)

[solid stream]

The update disabled this

Please send your panel again to use buttons instead

[untold marsh]

:+1: appreciate the help sir

[jade topaz]

Hello

I have a problem with the bot ticket tool on my server

😭😭

When I react to the trick to open a ticket it puts me "invalid from body"

[worthy bane]

Is it possible to disable those automatic messages?

[eager cargo]

No, apologies.

[worthy hinge]

Hey everyone, how do I turn this off:

[rough moth]

If only it’d go away after a bit

[rough moth]

You can’t

Unfortunately

[worthy hinge]

Well damn lol

[worthy bane]

Future Feature maybe? 😄

[rough moth]

Suggest it :)

[eager cargo]

Possibly

Highly doubt it though

[rough moth]

It would be nice if it went away after a few seconds

[worthy hinge]

How do I go about getting the premium role since Im a premium subscriber? lol

[worthy hinge]

Agreed

[rough moth]

Make a ticket and show them the link you get when you run $debug

[jade topaz]

Please help me 🔼

[misty cypress]

anyone know where to put additional roles to the ticket tool? I think I might be doing it wrong

https://gyazo.com/00d326793d9865ab66b41188d4b31f2b

[jade topaz]

When I react to the trick to open a ticket it puts me "invalid from body"

[rough moth]

That’s support team roles

Below is additional roles

[rough moth]

Do you use buttons or reactions

[misty cypress]

buttons

[rough moth]

Is your discord updated to the latest version?

[misty cypress]

yep

[jade topaz]

Buttons

[rough moth]

^

[misty cypress]

yes

[rough moth]

Not you :)

[misty cypress]

ah

[rough moth]

Additional roles is a separate option in panel configs

[rough moth]

@jade topaz read that

[misty cypress]

ok but I gave the support team role and they still cant see the ticket

[rough moth]

Are the support team role permissions set up correctly?

[misty cypress]

I didnt know you were supposed to do that because the bot did it by itself

[jade topaz]

Thank you 😍

[misty cypress]

do you do that on the dashboard or the server?

[rough moth]

Dashboard

[jade topaz]

When you click on the button, it is possible to remove the message that is displayed ?

[rough moth]

Np

[rough moth]

It is not

It only appears to u tho and u can dismiss the message

[jade topaz]

Great then

Thank you very much

[rough moth]

Anytime

[misty cypress]

can you tell me exactly where do you do that?

because I cant find where do you do that

[rough moth]

Yeah sure one sec

[misty cypress]

thanks

[rough moth]

BTW, are the tickets u r testing this made before or after you put the support team roles in?

[misty cypress]

yes

[rough moth]

Yes for which one

Before u added the roles or after?

[misty cypress]

I tried after

Ill try that

it was on red where it said read message

I fixed it

thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #14 - 38)

[rough moth]

Np

[tacit pasture]

How do u invite prem bot?

I activated in server but its the regular bot

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[tacit pasture]

yeah but how do u get the prem bot in the server?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[tacit pasture]

ty

[rough moth]

This, used wrong command first time

[tacit pasture]

thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #14 - 39)

[rough moth]

Np

[bleak viper]

wait since when is there a cooldown to renaming tickets?

[rough moth]

Rate limits

[bleak viper]

is it temporary?

[rough moth]

Nope, discord rate limits

[bleak viper]

bruh 6 minute cooldown

i hate discord sometimes

[rough moth]

Lol

[bleak viper]

also i have premium as well how do i get the premium role?

[rough moth]

Run $debug in your server, #🎫│make-a-ticket, and give them the link

[bleak viper]

thx

[rough moth]

Make sure to tell them you want the role too

Np

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[fallow ingot]

^^

[winged helm]

When staff close tickets on our server now, the ticket renames to the person who closed it (instead of the person who opened it). How can I fix this? I tried a few different variables, but was doing it wrong, still. Thank you in advance!

This began after the recent update with the buttons; we had not changed our setup to cause this.

[fallow ingot]

Make sure it says {ticket.user.name}

As per update

[winged helm]

So for closed, it should be "closed-{ticket.user.name}"?

That worked! Thank you @fallow ingot !

[iron night]

Gave 1 Rep to aaronnn (current: #10 - 53)

[fallow ingot]

np have a nice day

[thick steeple]

Is there a way to export a transcipt as a pdf or something similar?

[fallow ingot]

No it’s discord that made the update you can get more information here: #📣│bot-news message

[hard bronze]

How do I set up hyperlinks?

[pale pilot]

[This is the title](ThisIsTheLink.com)

[hard bronze]

For example, if you click on a word, you can jump to a specific link

[hard bronze]

okay

[tribal cedar]

Something people forget is how to show a link without having discord show the embedded preview

Its just <> around link

[halcyon frigate]

hey i need help with the setup

i have invited the bot and it is in my server but it aint showning up on the web site

[red breach]

Whenever I try to delete the ticket this shows up

[craggy geyser]

Try following this

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[craggy geyser]

Update your discord

[red breach]

Wdym

[craggy geyser]

People getting that error nornally have an update for discord that enables buttons

[halcyon frigate]

thanks worked

[craggy geyser]

Depending on what you are on, check your appstore/the little icon top right if on pc

[craggy geyser]

No problem!

[red breach]

Thanks worked.

[iron night]

Gave 1 Rep to Swift (current: #8 - 76)

[craggy geyser]

Glad to help

[strong idol]

would someone please help me

i am trying to set up the ticket tool

[tribal cedar]

Use #573205317870157855

[strong idol]

i got it in a channel but cant figure out how to edit the name and description

[strong idol]

i have tried

[tribal cedar]

Panel configs -> settings -> panel options -> edit panel message

That will edit the info in the display where you react to open the message

[strong idol]

server configs??

[tribal cedar]

Panel configs

Then click the settings button next to your panel

Are you using mobile

[strong idol]

no

[tribal cedar]

Then it should be on left hand side

[strong idol]

i got it thanks

[tribal cedar]

Anytime

Ticket options -> edit ticket message is what you edit to change whats displays as soon as they open the ticket

[north stag]

bug?

[humble sequoia]

-- moved to ticket --

[tribal cedar]

Ty

[half kernel]

Is there a way to make it so only certain roles can open a certain tickrt?

[rough moth]

Yes, but with channel permissions not with the bot

Have it so only the role u want to open this specific ticket can see the channel

[tribal cedar]

I do that for my blacklist so there's no why does the bot not open a ticket for me questions. They simply don't see the channel anymore lol

[half kernel]

I could have sworn there was a way but thanks

[rough moth]

He wants to blacklist one of his ticket panels

[tribal cedar]

Gotcha your way is what I would suggest as well

[rough moth]

I think it’s the only way, cause u can’t blacklist roles for specific panels atm

Only all

[tribal cedar]

Nah it would do it for all

[left mist]

Failed: Invalid Form Body components[0].components[0].emoji.id: Invalid emoji how i fix this when i try to send the panel

has something to do with permissions right

[tribal cedar]

I would actually guess that there's an emoji issue. Tried changing your reaction?

[rough moth]

Update your discord

[tribal cedar]

[rough moth]

Your discord is most likely outdated

[tribal cedar]

Seems to be the popular issue today

[rough moth]

Yep

[tribal cedar]

I like your profile quote btw

[ocean kernel]

Is there Arabic support?

[tribal cedar]

Yes sir

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[rough moth]

Thanks, it’s not mine tho. Some anonymous dude

[ocean kernel]

I cant see the emoji@tribal cedar

[rough moth]

@eager cargo nvm

Nvm it’s closed until July 6th

@ocean kernel

[tribal cedar]

Ah

[ocean kernel]

[tribal cedar]

We can try and help you here if you need it

[ocean kernel]

I don't understand English very much

[rough moth]

/Arabic try this

[robust sandal]

جرب هذا

English (en) → Arabic (ar)

[rough moth]

/Arabic type /English and ask your question

[robust sandal]

اكتب / الإنجليزية واطرح سؤالك

English (en) → Arabic (ar)

[ocean kernel]

/English تجربة

[robust sandal]

experience

Arabic (ar) → English (en)

[ocean kernel]

[tribal cedar]

/ar just type your problem in arabic

[robust sandal]

اكتب مشكلتك باللغة العربية

English (en) → Arabic (ar)

[rough moth]

/arabic use that and ask your question or need

[robust sandal]

استخدام ذلك وطرح سؤالك أو الحاجة

English (en) → Arabic (ar)

[rough moth]

😆

[tribal cedar]

We can flag react to get the tralnslation

Oh hell I'm hot lol

[ocean kernel]

/English لقد اشتريت النسخة المدفوعة من البوت ولكن كيف افعلها + لدي الفاتورة

[robust sandal]

I bought the paid version of the bot, but how do I do it+ I have the bill

Arabic (ar) → English (en)

[ocean kernel]

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[rough moth]

/Arabic are you saying you bought premium but didn’t get it?

[robust sandal]

هل تقول أنك اشتريت قسط ولكن لم تحصل عليه؟

English (en) → Arabic (ar)

[tribal cedar]

I think he's asking how to invite the bot

[rough moth]

/Arabic or are you trying to invite the premium bot?

[robust sandal]

أو تحاول دعوة بوت قسط؟

English (en) → Arabic (ar)

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[tribal cedar]

/ar translate this above here @ocean kernel

[robust sandal]

ترجمة هذا أعلاه هنا @ocean kernel

English (en) → Arabic (ar)

[ocean kernel]

/English لقد استدعيت البوت ولكن كيف اجعله يعمل

[robust sandal]

I called the bot, but how do I make it work?

Arabic (ar) → English (en)

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[rough moth]

^

[ocean kernel]

/English شكرا جزيلا سوف اجربه

[robust sandal]

Thank you so much.

Arabic (ar) → English (en)

[rough moth]

/ar np :)

[robust sandal]

على سبيل المثال:)

Polish (pl) → Arabic (ar)

[ocean kernel]

/English افضل بوت

[robust sandal]

Best Bot

Arabic (ar) → English (en)

[verbal turtle]

السلام عليكم

محتاج مساعدة

@median wigeon

[tribal cedar]

Don't ping support please

Sorry?

[robust sandal]

! 𝐃𝐩 ・جنرال♛

Peace be upon you

Arabic (ar) → English (en)

[robust sandal]

! 𝐃𝐩 ・جنرال♛

I need help.

Arabic (ar) → English (en)

[tribal cedar]

/ar ask you're question please @verbal turtle

[robust sandal]

اسألك سؤال من فضلك @verbal turtle

English (en) → Arabic (ar)

perro5416

by when the $claim

Spanish (es) → English (en)

[tribal cedar]

I don't understand what your asking please use #🎫│make-a-ticket

[robust sandal]

perro5416

esque do not answer me

Spanish (es) → English (en)

[tribal cedar]

/es just be patient they will

[robust sandal]

sólo ser paciente que lo harán

English (en) → Spanish (es)

[tribal cedar]

❤

[low goblet]

سلام

كيف اسوي كذا

@tribal cedar

[tribal cedar]

Yes?

[robust sandal]

ᴼˣ ' 𝑁𝐴𝑆𝐸𝑅

So long

Arabic (ar) → English (en)

[robust sandal]

ᴼˣ ' 𝑁𝐴𝑆𝐸𝑅

How can I do that?

Arabic (ar) → English (en)

[low goblet]

اكتب عربي

[robust sandal]

ᴼˣ ' 𝑁𝐴𝑆𝐸𝑅

write arabic

Arabic (ar) → English (en)

[tribal cedar]

/ar are you talking about the ticket message?

[robust sandal]

هل تتحدث عن رسالة التذكرة؟

English (en) → Arabic (ar)

[low goblet]

اي

[robust sandal]

ᴼˣ ' 𝑁𝐴𝑆𝐸𝑅

Any

Arabic (ar) → English (en)

[tribal cedar]

/ar panel configs -> settings -> ticket options then edit ticket message

[robust sandal]

لوحة التكوينات -> إعدادات -> خيارات التذاكر ثم تحرير رسالة تذكرة

English (en) → Arabic (ar)

[low goblet]

اوك كيف احول الموقع الى عربي؟

@tribal cedar

[robust sandal]

ᴼˣ ' 𝑁𝐴𝑆𝐸𝑅

Okay, how do I turn the site into Arabic?

Arabic (ar) → English (en)

[tribal cedar]

/ar click server info and scroll to the bottom

[robust sandal]

انقر فوق معلومات الخادم ثم مرر لأسفل

English (en) → Arabic (ar)

[low goblet]

Thank ♥️

[tribal cedar]

Anytime

[low goblet]

ماحصلتها او ماهي هي

[robust sandal]

ᴼˣ ' 𝑁𝐴𝑆𝐸𝑅

I did not get it or it is not

Arabic (ar) → English (en)

[tribal cedar]

You don't see this?

/ar see this?

[robust sandal]

هل ترى هذا؟

English (en) → Arabic (ar)

[tribal cedar]

/ar at the bottom

[robust sandal]

في الأسفل

English (en) → Arabic (ar)

[leaden stone]

the bots not reacting https://es-is.hurt.af/Discord_b6aZefSXTy.png

[low goblet]

انا قصدي عن بعد اقفال التذكره يرسل رساله على الخاص

[robust sandal]

ᴼˣ ' 𝑁𝐴𝑆𝐸𝑅

i mean after closing the ticket sends a message to the private

Arabic (ar) → English (en)

[low goblet]

مثل ذي

[tribal cedar]

Are your reactions turned off in your client settings?

[robust sandal]

@tribal cedar Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[leaden stone]

on the website or my actual discord client?

[tribal cedar]

Your client

[leaden stone]

they arent off

https://es-is.hurt.af/Discord_vlNOU0CdhS.png

[acoustic loom]

Alguém pode me ajudar?

[robust sandal]

Trying to translate to Portuguese (Brazil) but detected as Portuguese (Brazil).
Please don't waste translations by trying to translate to the same language.

[acoustic loom]

O bot não quer fechar o ticket

[verbal turtle]

Help me

[tribal cedar]

@verbal turtle ask a question. Dont just say help me.

[robust sandal]

Méfilzzs

The bot does not want to close the ticket

Portuguese (Brazil) (pt) → English (en)

[tribal cedar]

/pt @acoustic loom try $close

[robust sandal]

@acoustic loom tentar $close

English (en) → Portuguese (Brazil) (pt)

[acoustic loom]

/en @tribal cedar mas ele não deveria aparecer para reagir? No meu computador ele aparece normal, mas no celular não

[robust sandal]

@tribal cedar he shouldn't show up to react? On my computer it appears normal, but on the phone does not

Portuguese (Brazil) (pt) → English (en)

[tribal cedar]

Update your client

/pt update your client sir

[robust sandal]

atualizar seu cliente senhor

English (en) → Portuguese (Brazil) (pt)

[acoustic loom]

/en como faço?

[robust sandal]

how do I do it?

Portuguese (Brazil) (pt) → English (en)

[tribal cedar]

/pt they depends on your phone

[robust sandal]

eles dependem do seu telefone

English (en) → Portuguese (Brazil) (pt)

[acoustic loom]

/en ainda não entendi, mas ok

[robust sandal]

still don't get it but ok

Portuguese (Brazil) (pt) → English (en)

[tribal cedar]

/en update the discord client on your phone

[robust sandal]

Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[tribal cedar]

/pt update the discord client on your phone

[robust sandal]

atualizar o cliente discórdia em seu telefone

English (en) → Portuguese (Brazil) (pt)

[robust sandal]

Enigma

/en atualizar o cliente discórdia em seu telefone

English (en) → Portuguese (Brazil) (pt)

[fluid oak]

السلام عليكم انا بسيرفري كل ما اي حد يفتح تكت الروم ما تكون Private تكون ظاهره لكل الأعضاء اتمني تساعدوني لو حد رد يمنشني

[tribal cedar]

God sakes no one speaks English tonight

[robust sandal]

! JustSeyr

peace be upon you, I travel every time anyone opens the room's tectonics, private is not a phenomenon for all members, I hope you help me if someone answers to help me

Arabic (ar) → English (en)

[robust sandal]

Enigma

Pelo amor de Deus, ninguém fala inglês esta noite.

English (en) → Portuguese (Brazil) (pt)

[tribal cedar]

Well I'm done. Gn all

[robust sandal]

Enigma

Bem, eu sou feito. Gn todos

English (en) → Portuguese (Brazil) (pt)

[acoustic loom]

Haha

[verbal swan]

when i click on create ticket in a server,, it says interaction failed

[robust sandal]

knifee

quando eu clico em criar bilhete em um servidor,, ele diz que a interação falhou

English (en) → Portuguese (Brazil) (pt)

[shrewd mesa]

when i click on create ticket in a server,, it says interaction failed

[tribal cedar]

Update your client

[foggy sedge]

Make sure you update discord

I would also recommend to whoever runs your ticket system to add a disclaimer. I just had that issue on my own server

[tribal cedar]

Good idea.

[verbal turtle]

The bot for them I want to create a ticket tells me : invalid from body

[tribal cedar]

[verbal turtle]

I did not understand you

?

[tribal cedar]

Update discord

[verbal turtle]

Well I will test if I encounter a problem I will call you

[tribal cedar]

Don't call me I'm going to bed

[verbal turtle]

k

[scenic plinth]

Update your discord app please, if it continues it is possible it can be a development error, but we ask that everyone updates their apps. It can also be a possibility you are doing one thing too fast.

[verbal turtle]

There is another problem when I want to open a ticket they tell me : This server is inactive

@scenic plinth

[mint creek]

can i edit the name of the channel used here for the tickets? https://i.imgur.com/9t5FQNu.png

[verbal turtle]

support is asleep

!!!

?

[scenic plinth]

I will look into that error for you, please don't ping support.

[verbal turtle]

.@scenic plinth

[scenic plinth]

Again I asked you to not ping me and I would look into it for you.

[verbal turtle]

OK thanks

[scenic plinth]

Yes, however note it is a premium feature.

Go to panel configs ---> ticket options ---> ticket open name

If you want to rename it mid ticket, use $rename {newname}

[mint creek]

yeah premium - not gonna happen :c

[rough moth]

It’s only 6$ or a few votes

Def worth it :)

[low goblet]

! @tribal cedar

[robust sandal]

ᴼˣ ' 𝑁𝐴𝑆𝐸𝑅

Like this.

Arabic (ar) → English (en)

[verbal turtle]

السلام عليكم

؟

[robust sandal]

! 𝐃𝐩 ・جنرال♛

Peace be upon you

Arabic (ar) → English (en)

[knotty flax]

[iron night]

Edit this to change the output of the command!

Edit this to change the output of the command!

Edit this to change the output of the custom command 7!

[knotty flax]

@upper flower

[rough moth]

Don’t ping staff

[rough moth]

Update your discord from the App Store/google play store

[pure pagoda]

Is there a command to find out who closed a ticket

[faint comet]

Hi, I can't configure the bot as it doesn't appear in the manage servers list

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[jade topaz]

Suddenly our role pings don't work anymore on ticket creation

the role's name is Jr. Administrator

I have a feeling it might be because there's a period in it?

[leaden stone]

hey

so ticket tool isnt reacting with the emote

https://es-is.hurt.af/Discord_WRgcdN9j7c.png

[rough moth]

does it have the correct perms?

[leaden stone]

it has admin

[rough moth]

try resending the panel

[leaden stone]

i did

[rough moth]

what part of it doesnt work?

does it mention the role or doesnt mention it at all

[jade topaz]

it puts the role in the format it was typed in

[rough moth]

try using the role id

[jade topaz]

that made the ticket itself blank when created

[rough moth]

how did u type ur role

[leaden stone]

im trying to use reactions instead of buttons is it cause of that?

[rustic lintel]

is it a bug of whoever closes the ticket it changes the ticket name?

[jade topaz]

{351827324758523905} {@351827324758523905} and {@&351827324758523905}

[maiden mirage]

is there a way to check who deletes the tickets?

[rough moth]

ticket tool is transforming to only buttons

[rough moth]

logs

[maiden mirage]

is there a command for it?

[leaden stone]

[rough moth]

did u try {@Jr. Admin}

[jade topaz]

yes

[rough moth]

no, but u can set up logs in panel configs

[knotty flax]

@upper flower

[rough moth]

dont ping staff

[knotty flax]

@upper flower

[rough moth]

please stop

[eager cargo]

What did he just say.. stop please

[jade topaz]

{@Jr. Administrator} {@Jr._Administrator}

[maiden mirage]

oh alr tyy

[knotty flax]

@upper flower

[eager cargo]

Can you stop?

[rough moth]

hes asking for a ban

[jade topaz]

just boot the troll

[prime bridge]

Successful kicks: 1
Unsuccessful kicks: 0
Reason: constantly pinging team member after told to stop
Moderator: @eager cargo

[lament brook]

So reactions aren’t going away 🥴

[rustic lintel]

is it a bug where whoever closes the ticket it changes the ticket name?

[rough moth]

resend the panels, and use buttons

[jade topaz]

we have this same thing happening too

ooooo ty

[rough moth]

no, its a panel setting

[lament brook]

Awesome, thanks!

[iron night]

Gave 1 Rep to DisguisedBaby (current: #14 - 40)

[jade topaz]

thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #13 - 41)

[rough moth]

np

[jade topaz]

:D

[rustic lintel]

must be something new? because it never did that