🆘│community-support

[tiny breach]

If not now I will look to put the premium in ticket tools, thank you anyway

Nothing happens, I don't want to take more time from you, you already helped me a lot

[mystic hound]

Hey @tiny breach I just read above, if I understand correctly you want your helpers to see tickets without giving them administrator, right?

[tiny breach]

That's right, that's right, there is some way to do it with the free version?, I also have thought in the future to put the paid version since we are more and more players

[mystic hound]

Yeah you can do it with the free version

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[mystic hound]

Just add the role in that section and it'll work ^^

[tiny breach]

Ok now if I just found it sorry and thank you

[prime bridge]

Basket1217 has been silenced for 10m
Reason: Posting Discord Server Invites

Basket1217#4922 | 430078232428019713

[mystic hound]

If u need help with something else let me know

[tiny breach]

Ok perfect

[jade topaz]

hey guys, i'm trying to switch ticket tool over to premium and im having some issues.
I have the Ticket Tool Premium bot in my server with the same permissions as regular bot had, but when I type commands nothing happens?

[fallow ingot]

I thought he meant with the support team roles already added.

[fallow ingot]

Dashboard > Server Configs

[jade topaz]

I've done that and hit save

do i need to keep the other bot in my server? i kicked it

[fallow ingot]

Does the bot have perms?

[jade topaz]

yep

[fallow ingot]

No you don't have to keep it if you select the premium bot.

[jade topaz]

oh - it seems to be working now 😐 thanks for the quick replies though!

[fallow ingot]

Your welcome, have a nice day!

[jade topaz]

sorry to bug ya again lol. but the bots having issues with my panels now, im trying to make a multi with panel 1 2 3 -
all it does is add the react emoji for panel 2 (on panel 1s embed)

panels 1 + 3 dont give any reaction options when done seperately either, bot should have all necessary perms + i re selected the emojis just to be sure

[fresh temple]

I believe the ticket tools is down again

[scenic plinth]

Is it not working for you?

[night veldt]

I need help I just bought premium but not working?

Bot

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[mystic hound]

Try that

[night veldt]

thanks

[iron night]

Thank you!

Thank you for purchasing Ticket Tool Premium @night veldt. You have now been given the <@&535595160189403136> role!-coloryellow

[near slate]

Pls link to invit bot

[craggy geyser]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[craggy geyser]

Bottom link

[proven geode]

hi so

with our ticket tool, there is a ticket that when our support team members close it, they can no longer see it but the "Support Team Closed" permissions are fine

also, im a premium subscriber but i dont have the role here which is odd

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[proven geode]

ok what about this

https://discordapp.com/channels/509192800865353738/662692902245498910/859105781378711572

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[proven geode]

ghost ping

[fallow ingot]

You got the premium role.

[proven geode]

yes because i made a ticket

[fallow ingot]

mhm

[humble sequoia]

-- moved to ticket --

[fallow ingot]

^^

[jade topaz]

I need help, I want to only have the direct transcript link. How can I remove the file I highlighted with red and only keep the green part?

[fallow ingot]

You can’t remove this, this never used to be there until discord added it. Sorry for the inconvenience.

Blame discord.

[jade topaz]

Aren't the Ticket Tool devs the one who can develop a feature to not include the file, not you? 😄

Thanks for the help, though.

thanks @fallow ingot

[iron night]

Gave 1 Rep to aaronnn (current: #12 - 46)

[fallow ingot]

It never used to be there it was when discord released a update that it came out. #📣│bot-news message

Again sorry for the inconvenience.

[unkempt barn]

Is there a good way to link a channel in a embedded panel description?

[humble sequoia]

[e-mail]
3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

$6.00 per month.
$66 per year.

Once your payment is sent let us know so we can confirm and get you your key.

Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

I sent the payment now what?

After you send the payment please ping the <@&615146349700186112>
with the proof of payment so they know to verify and get you setup.

All prices in USD

[scenic plinth]

If you are talking about channel hastags, you can try variables (listed in the panel settings at the bottom) or you can also try <#channelid> in the embed description. However notice sometimes it may appear as "invalid channel" due to discord issues with embeds.

[shadow axle]

i almost banned the bot thinking it was a steam scam

[scenic plinth]

Moderation much

[unkempt barn]

I'll give that a try, thanks

[iron night]

Gave 1 Rep to 𝓥𝓾𝔁𝓲𝓪 ♡ (current: #6 - 92)

[scenic plinth]

No probs

[unkempt barn]

Btw, I did give the variables a try, but didn't work

I'll do the channel id

[scenic plinth]

Some variables might not, however I do know the channel ID should work.

[unkempt barn]

@scenic plinth definitely worked with the <#channel id>

[scenic plinth]

Good to know!

[tribal cedar]

Congrats kenzie

And Quo

[jade topaz]

@thin falcon fdp

[pale field]

Hello soooo i have a small problem, the bot doesent react to my close emoji, i even gave the ticket tool the ADMINISTRATOR permission it still didnt do shit anyone able to help me?

[young pilot]

how do i setup so it pings a role like ticket support when a tickets opened

[jade topaz]

Should be in the scrip part thingy

The message bit for the ticket

[pale field]

In the Ticket Embed Settings just @ the role you want

like "Hello thanks for opening a ticket! @limpid garnet"

[iron night]

Gave 1 Rep to OWNER (current: #49 - 1)

[pale field]

shit sorry for the tag

[tribal cedar]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

I got premium and i did not get my key

[humble sequoia]

-- moved to ticket --

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[coarse umbra]

Any update about the buttons on the panels etc when they will be coming back?

cant seem to find if they are already back on

[rough moth]

Buttons have been available for a while now

[coarse umbra]

Ye but they got disabled a week or two again for a bit due to an issue

[rough moth]

It was premium only, not sure if it still is, but you can try it by typing $newpanel {id}

I don’t remember it getting disabled

[coarse umbra]

I know, I have premium and i had the panels but they because non functional for a bit.

[rough moth]

They should be good now

[coarse umbra]

hmm

[rough moth]

They will be officially released by Tuesday most likely

[coarse umbra]

Where did you find that info?

[rough moth]

Beta testing has all been done

The dev himself

[coarse umbra]

Okay nice

So for the tickets itself then aswell?

[rough moth]

Wdym tickets itself?

Everything will be buttons if that’s what u mean

No more reactions

[gusty scaffold]

Ticket tool seems to be down for me

Shard 7, guildID 722196398635745312

[humble sequoia]

Ticket Tool Status Page

[rough moth]

Is it unresponsive?

[gusty scaffold]

Yeah @rough moth

[rough moth]

Is it appearing online rn?

[gusty scaffold]

Yep

[rough moth]

In what way is it unresponsive

[gusty scaffold]

Doesn’t respond to any commands, my support panel doesn’t work either.

[rough moth]

Does ticket tool have the correct permissions

[gusty scaffold]

Yep, has admin.

[rough moth]

Hmm

Does it make a ticket when u react or click the button

[gusty scaffold]

Nope

[rough moth]

Does it show an error?

[gusty scaffold]

Nope

Doesn’t do anything

Can invite you to the server if you want to see.

[rough moth]

Does it remove the reaction after?

[gusty scaffold]

Nope

[rough moth]

I don’t think I’m allowed to join

[rough moth]

Check it’s permissions again

[gusty scaffold]

That’s fair

It’s has admin, let me show you

[rough moth]

Pretty sure it’s for support team only

[rough moth]

Ok 👌

[gusty scaffold]

There.

[rough moth]

The Ticket Tool role needs its correct permissions

Not the other role

[gusty scaffold]

That wouldn’t impact anything

[rough moth]

Try it

[gusty scaffold]

It wouldn’t work, I develop

But sure.

[rough moth]

What does it say when u type $debug

[gusty scaffold]

Unresponsive

Prefix for my guild is [ considering it’s premium

[rough moth]

If it’s not the role permissions I’m not sure, you’re gonna have to wait for someone else to come and help

Or #🎫│make-a-ticket

[rough moth]

Is it possible that u don’t have premium anymore

[humble sequoia]

-- moved to ticket --

[obtuse violet]

Tickets are disappearing randomly?

[scenic plinth]

Are you talking about the panel or channels?

[obtuse violet]

Channels

I'm not the one who controls the bot in the server, it's an official game server, but some of the channels are disappearing randomly, and the support people don't know why

[scenic plinth]

Is there anything in audit logs showing that it is deleting anything?

[obtuse violet]

I'm here on their behalf

I don't have access to the audit log unfortunately

[scenic plinth]

Ok, can you ask them for me please?

[obtuse violet]

Sure

It says ticket tool is deleting the channels

[scenic plinth]

Ok, do you know how to get a server ID for me?

[obtuse violet]

Yeah

514183903171575832

[scenic plinth]

Ok, give me one moment.

[scenic plinth]

Ok, so what I am looking at from the help of my higher ups is they have an automation option for tickets to delete when a user leaves the server, which can explain the reason of them "randomly disappearing"

[obtuse violet]

The users haven't left though...

Is it a glitch?

[scenic plinth]

Odd, it could be, let me check one more thing for you.

Is there a certain duration it closes in or is it just random?

[obtuse violet]

Random

Happens without any notice

Someone was also saying that it could be the ticket queue getting too full? Is that a possiblity?

[scenic plinth]

No, it wouldn't autodelete tickets. The only way for it to delete is through the automation option, or using two certain commands. When it is open it stays open until either $close or $delete is used, or the automation option.

[obtuse violet]

Strange

Is there a way to disable the automation?

[scenic plinth]

Yes, the automation setting would be found at the bottom of the panel configuration.

[obtuse violet]

Ok

I'll pass it on

Thank you!

[scenic plinth]

Ok, let me know if it continues.

[scenic plinth]

For reference if you are reading this, there is a possibility users are closing their own tickets, as when the user closes their ticket they can see the messages to delete it, which can allow them not to save transcripts and the such.

[obtuse violet]

What about if it's a closed ticket. Would they automatically delete after some time?

It is ticket tool premium FYI

Not sure if that changes anything

@scenic plinth

[scenic plinth]

Nope, the ability to automate that is disabled due to rate limits.

[obtuse violet]

Ok

Oh, I just realized something. It might be the server channel limit

@scenic plinth if it's the server channel limit, is there a way to make it so it will save a transcript of the ticket in case it gets deleted?

[scenic plinth]

You can, with premium, auto save a transcript when it is closed.

[obtuse violet]

Ok. Awesome

[scenic plinth]

Panel Settings ---> Logging Options ---> Auto Save Transcript ---> "when closed" ---> Save

[obtuse violet]

Alright, thank you very much! I'll be sure to pass this on!

thanks @scenic plinth

[iron night]

Gave 1 Rep to 𝓥𝓾𝔁𝓲𝓪 ♡ (current: #6 - 93)

[scenic plinth]

No probs!

[jade topaz]

$reactiona

$reactions

$commands

[humble sequoia]

Commands (tags) list for Support Team

Info

$setup - Link to setup page on docs

$docs - Link to docs

$relog - Relog the dashboard

$auto - Automation Disabled

$devmode - Show how to enable the devmode to your account.

$variables - List usable variables

$status - Directs to Status Page

$suggest - Redirect members to Community Server for suggestions

$kv - How to turn on/off "Keep Visible"

$dbrole - Managing dashboard roles

$var - Explanation the View as Role feature will not help when testing Ticket Tool

$blacklist - Blacklisting roles in Server Configs

$backup - Explains how to use the Backup & Restore Feature

$ts - Troubleshooting

$idcommand - How to get the ID of some things

$arabic - Explains how to open an Arabic ticket (in Arabic)

$tts - Inform a user that they are in a wrong server

$about - Simple explanation about Ticket Tool

$avatar - Explanation why it is not possible to change the bot's avatar/status

_ _

Premium

$redeem - How to redeem premium.

$redeemkey - How to redeem the premium key

$premium - Premium information and management

$prembot - Why do you have to disable premium bot.

$premiumbot - How to invite and enable the premium bot.

$transfer - To move premium to another server.

$mp - Info about multi panels

$color - Explanation on inserting a HexCode and a website to find them

$directurl - Explanation on Direct URLS and how to get them

$ticketname - Changing the default Ticket name

$ticketmessage - How to edit their ticket message

$panelmessage - How to edit their panel message

$claiming - Explains how to enable and configure claiming

$premiumperks - Shows all premium perks

$direct - Direct Payment

$tag - How to create a tag

$pc - How to get premium role

_ _

Most Used

$setup - Link to setup page on docs

$relog - Relog the dashboard

$variables - List usable variables

$mp - Info about multi panels

$ticketname - Changing the default Ticket name

$ticketmessage - How to edit their ticket message

$panelmessage - How to edit their panel message

$ts - Troubleshooting

$tts - Inform a user that they are in a wrong server

[scenic plinth]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[scenic plinth]

I believe that's what you're looking for

[jade topaz]

Thanks

[scenic plinth]

Np

[jade topaz]

Thanks @scenic plinth

[iron night]

Gave 1 Rep to 𝓥𝓾𝔁𝓲𝓪 ♡ (current: #6 - 94)

[jade topaz]

In the tickets how do You add those square reactions

[onyx jewel]

what does padding do?

[rotund kite]

Padding is basically how many digits you want the ticket number to have.

[jade topaz]

How do you add those rich reactions?

[rotund kite]

Like if it's padding 4, then if your ticket count is on 1, it would show 0001 (4 digits)

[onyx jewel]

oh, another questions how to make my reactions look like #🎫│make-a-ticket

[rotund kite]

?

[onyx jewel]

is there a way

[jade topaz]

yeah thats what i want

[rotund kite]

ahh, so, this is the new buttons feature.

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[rotund kite]

You can activate them there^^

[onyx jewel]

love that future, ngl. pretty cool.

thanks @rotund kite

[iron night]

Gave 1 Rep to ツ Logik™ (current: #23 - 8)

[rotund kite]

ye

np

[jade topaz]

How do you bl roles

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[jade topaz]

Kden.

[rotund kite]

You can blacklist roles and they won't be able to make tickets, run commands, etc.

I suggest putting a mute role or quarrantine role in there.

[jade topaz]

I will. Thank you

[rotund kite]

yw

[onyx jewel]

oh question

what is this for? i don't really understand

[rotund kite]

which one(s) are you not sure of?

[onyx jewel]

first two

[rotund kite]

Two step Close: If enabled, the user that is attempting to close the ticket will get a choice to confirm that they're closing the ticket, a confirm not close and a confirm close reaction/button will be respectively appear upon doing so. If they confirm, it will close the ticket, if not, then the ticket is left open. If you turn it off, it will close the ticket immediately close.

[onyx jewel]

oh

so

basically the cancel close and confirm close emojis?

[rotund kite]

yes

[onyx jewel]

oh, are more emoji button colors coming in a future? like a custom color button

[rotund kite]

Two step Ticket: If enabled, it will give the options of saving transcript of the ticket, re-open the ticket, or delete the ticket, once the ticket is closed. And if it is disabled, the ticket will be deleted upon confirming close.

[rotund kite]

Yea, well at least hopefully. Discord just launched this feature, I'm not sure if they're adding more, not 100%. But, that'll depend on Discord.

[onyx jewel]

great, so if it gets closed it'll automatically get deleted?

[rotund kite]

yea, basically

[onyx jewel]

if i disable

[rotund kite]

if you disable, then yes

[onyx jewel]

Alright, so.. If buttons are for support only it means if a regular user reacts won't affect right?

[rotund kite]

Yes, so the tickettool bot will only respond to the support team's 'reacting'

[onyx jewel]

great thanks, might ask more questions soon if you are here. ty for the help @rotund kite

[iron night]

@onyx jewel :: You can't rep ツ Logik™#5155 for 42 minutes and 14 seconds. Try coming back later?

[onyx jewel]

oh well, thanks too :)

[rotund kite]

okey, np

[onyx jewel]

how to enable the buttons? its not working.

[rotund kite]

Did you enable them?

[onyx jewel]

yeah they are enabled

[rotund kite]

If you have, you'll need to run the command $newpanel <panel id(s)>

[rotund kite]

yea, so, now, just run the command $newpanel along with the panels you want to send, spaced out with a space.

panel ids are found on the left of the panel(s) bar

*left

it should be a number with a #

[summer oak]

Is there a way to make tickets automatically go under specific categories?

[rotund kite]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[rotund kite]

yes @summer oak ^

[summer oak]

Tysm! @rotund kite

[dawn forum]

that didn't work for me @rotund kite

[rotund kite]

which part didn't work for you?

[dawn forum]

sorry i was replying directly to your helping Grau as it's one of the few issues i'm having XD

i have category open enabled on the dashboard but it isn't opening them in the category

[rotund kite]

Did you click on the green save button?

Sometimes it takes time for it to make change

[dawn forum]

yeah, i had clicked the green save button,
how long do you think it takes usually?

[rotund kite]

it should work instantly, sometimes it may take time

did you save it for the correct panel?

the one you're opening on?

[dawn forum]

yeah, i only made the one panel to make sure i had things working right before i made any others

[rotund kite]

ok, can you try it now?

if it still doesn't work, make sure tickettool grants the necessary permissions.

[onyx jewel]

Where exactly?

[rotund kite]

in the channel you would like to send your button panel to

[dawn forum]

HAHA, thank you yeah it was an issue on another bot auto adding a role @rotund kite

[iron night]

Gave 1 Rep to ツ Logik™ (current: #23 - 9)

[rotund kite]

ahh, ok

yea, bot interference can cause a lot of issues

[dawn forum]

i'm trying to get it to tag a role when a ticket is opened and i think i saw somebody else asking in here about that too

[rotund kite]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[onyx jewel]

I cannot figure out.. thanks too

[iron night]

@onyx jewel :: You can't rep ツ Logik™#5155 for 2 minutes and 52 seconds. Try coming back later?

[rotund kite]

which panel would you like to send?

[rotund kite]

@dawn forum

[onyx jewel]

what do you mean by which panel

I have a panel called rewards claims

[rotund kite]

in the dashboard, you should be able to see the number like #1 on the left side of it.

@onyx jewel can you open up a support ticket? it'll be easier for me to assist you

[onyx jewel]

Panel sent to channel [ID]

?

[rotund kite]

#🎫│make-a-ticket

[onyx jewel]

Sure

[rotund kite]

$m2t

[humble sequoia]

-- moved to ticket --

[dawn forum]

thank ye kindly

[icy sapphire]

$multipanel

$helpmultipanel

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[icy sapphire]

$help multipanel

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[icy sapphire]

@rotund kite Can you send me the multipanel instructions?

@eager cargo

[rotund kite]

please don't ping other staff members

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[rotund kite]

@icy sapphire ^^

[icy sapphire]

My mistake

[rotund kite]

okey, np, just make sure not to ping next time 🙂 (some staff members don't like being pinged)

[onyx jewel]

is there a way to make it so it shows/uses the server emoji?

[atomic solstice]

to use custom emojis you have to use their ID

simply click the emoji in the chat normally as if you were about to send it and add \ in front of the emoji. Send it

and you will get something like this:

!Correct

[onyx jewel]

appreciate it

[atomic solstice]

then you copy the entire thing ^^

and add that to the embed

[atomic solstice]

np

[onyx jewel]

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #2 - 133)

[onyx jewel]

is there any way to make the footer an emoji

[atomic solstice]

the only way I know how is if you upload the emoji into a website like imgur.com and from there copy it as a link which you add as the footer icon

[torpid spoke]

algún español? :v

[atomic solstice]

since emojis don't work in footer messages

[onyx jewel]

oh

ill try it out, thank you

[atomic solstice]

np

[onyx jewel]

could you explain this again if you don't mind

[atomic solstice]

you normally select or type in an emoji in the chat bar then write \ in front of it and send it

!Correct

you will see something like this ^^

copy it all and add it like that to the embed

[onyx jewel]

what do you mean in fron of it?

front*

[atomic solstice]

like this ^^

[onyx jewel]

:iipinkcheckmark:

It doesn’t work

I’m using \

[atomic solstice]

do you have nitro?

[onyx jewel]

Yeah

[atomic solstice]

hmm

[onyx jewel]

!iipinkcheck

Oh

[atomic solstice]

yes ^^

[onyx jewel]

So the numbers next to the emoji’s name, is the ID correct?

[atomic solstice]

yes, but you have to copy the entire thing

[onyx jewel]

Alright. Let me see if I can do it

[atomic solstice]

so the whole <a:iipinkcheck:numbers>

[onyx jewel]

nope

!iipresent

it doesn't work

[atomic solstice]

oh sorry forgot to tell you that emojis don't work in the Author and Title field of the embeds

[onyx jewel]

oh

pf

[atomic solstice]

if you want it I suggest that you just copy that to the description part

nd add ** in front and behing it

which will make it bold

[onyx jewel]

is it the same thing?

[atomic solstice]

create a ticket if you would like to claim a reward.```

[onyx jewel]

and the panel name, then what it should be?

nothing?

[atomic solstice]

just do this in the description part of the embed

[atomic solstice]

you can just remove that from the embed, it's not needed

[onyx jewel]

oh

let me see if i can do it

amazing, this is what I was looking for. hopefully in the future there's a feature to use emojis as footer but the bot is pretty good!

[atomic solstice]

well that is not something we can do, it's a discord limitation

[onyx jewel]

i tried the imgur thingy but the emoji doesn't fit rip

[atomic solstice]

man If I was on my laptop I could easily correct it. But I am on Ipad so I can't

[faint comet]

Hello, the bot does not appear in the Manage server list

[atomic solstice]

hi, please try to log out and log back in to the dashboard

[onyx jewel]

could you help me when you are free? i appreciate it if so

[near veldt]

hey is there a way i can set multiple reactions to my premium ticket tool bot if i want to have different categories of support?

[atomic solstice]

sure, today is my last day in school so once I get back home I will do that. gonna send you a DM so I can remember

[atomic solstice]

yes, you can just create more panels and use a multipanel like you can see in #🎫│make-a-ticket

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[near veldt]

omg thank you so much c:

[iron night]

Gave 1 Rep to Satisfy (current: #2 - 134)

[faint comet]

Already arranged, thank you very much.

[onyx jewel]

thank you

[iron night]

@onyx jewel :: You can't rep Satisfy#4339 for 30 minutes and 48 seconds. Try coming back later?

[atomic solstice]

no problem

[onyx jewel]

Is there a way so once someone creates a ticket the channel has a cooldown

[atomic solstice]

there currently is no feature enabling channel slowdown for tickets, but if you want you could suggest it

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[jade topaz]

Is one premium subscription for unlimited servers?

[craggy geyser]

One sever only. But future servers get a discount ($6 per month for the first, and $5 per month for additional)

[prisma nest]

why does my transcript saving keep failing these past few days? it worked fine in the beginning.

@atomic solstice can you help?

[atomic solstice]

can you send a screenshot of the error message?

if you have any

[prisma nest]

Unfortunately, i do not. However, its just when i click the save transcript reaction, it just says in an embed of a red color 'Transcript Failed to save.'

thats it

[atomic solstice]

can you check if the bot has access to View Channel and Send Messages in the channel you set as the transcript channel?

[prisma nest]

fixed, tysm. im so dumb 😂

[atomic solstice]

no problem

[jade topaz]

the buttons

not working

[humble sequoia]

-- moved to ticket --

[stoic hawk]

Hello

[mild hemlock]

@mystic hound do you want kurdish translater to your community?

[stoic hawk]

Arabic

[mild hemlock]

@stoic hawk هل تريد مترجم كردي لمجتمعك؟

[mystic hound]

we are currently looking for arabic and french staff members only

if you speak one of those languages you can find an application in #📣│server-news

[cedar spindle]

is there a way i can get my panels back? I didnt delete them.

[stoic hawk]

لا شكرا

بل أريد عربي ل #859388756624408577

[cedar spindle]

can someone please explain to me how to get the multipanel working the instructions are unclear to me or im just dumb

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[cedar spindle]

thank you instructions on site are missing top part

"How to create a Multipanel
Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it."

[atomic solstice]

@cedar spindle hi, basically you use a command and after the command you type the number of the panels you want to use. The first number you put is the one which will display the message, the rest will just add itself as reactions.

the command is $panel id1 id2 id3 id4 which is with normal reactions
or you can use $newpanel id1 id2 id3 id4 which uses the new buttons (like in #🎫│make-a-ticket )

The ID's are the numbers which you can see in the dashboard next to each panel

[cedar spindle]

Thank you, Got it working

[iron night]

Gave 1 Rep to Satisfy (current: #2 - 135)

[atomic solstice]

no problem

[void forum]

plz support arabic

[vague inlet]

Hello

[atomic solstice]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[atomic solstice]

@void forum ^^

[atomic solstice]

hi

[vague inlet]

I'm problèmes

XD i'm franch

I dont no speak inglisg

Inglish

[atomic solstice]

/fr you can open a french ticket from #🎫│make-a-ticket

[robust sandal]

vous pouvez ouvrir un billet français à partir de #🎫│make-a-ticket

English (en) → French (fr)

[vague inlet]

Yes

[jade topaz]

Ok

where do you find the id's of your panel

[atomic solstice]

panel ID's are the numbers next to the panel in the dashboard

[humble sequoia]

-- moved to ticket --

[tardy otter]

How to make ticket ? I don't know....

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[fallow ingot]

@tardy otter ^^

[tardy otter]

Hi

[fallow ingot]

Yes?

[tardy otter]

How to make ticket ? -_-"

[fallow ingot]

#🎫│make-a-ticket

[tardy otter]

I mean in my server

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[fallow ingot]

Follow the instructions above^

If that’s to complicated ping me.

[tardy otter]

Tq

I got panel config

[hidden escarp]

How do I do the same movement, how do I do it

@tardy otter

[tardy otter]

I don't understood

[hidden escarp]

The bot announces the ticket room when someone opens the ticket

[tardy otter]

Ticket created go and ask Ur doubt

[tardy otter]

Idk , maybe ask @fallow ingot

[hidden escarp]

They don't reply I want a quick reply

[tardy otter]

@atomic solstice

Need help here

[atomic solstice]

you can only do that with the new buttons

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[atomic solstice]

you can send a panel with buttons by using the $newpanel <PANELID> command

panel ID is the number next to the panel in the dashboard

[hidden escarp]

@atomic solstice Where is the plate ID?

[vale ledge]

website is down for me

[atomic solstice]

like I just said above its in the dashboard in panel configs, next to the panel

[vale ledge]

when i press manage servers it just infinite loads

[atomic solstice]

yes that is a known issue

you can access it with this link for the timebeing

[humble sequoia]

https://tickettool.xyz/manage-servers

[hidden escarp]

?

@atomic solstice

[atomic solstice]

panel configs

[hidden escarp]

@atomic solstice?

[atomic solstice]

the panel ID is the number you see next to the panel names

so #1, #2, etc.

[hidden escarp]

?

@atomic solstice

@atomic solstice

[atomic solstice]

no need to write the <>

just $newpanel 1

[fresh temple]

Hi,
My friend bought a premium for my server, while I have a trial ongoing
I'm the owner of that server and I invited the bot
Would the bot work if my trial ends and only he maintain his sub?

[full marlin]

Can I change prefix?

[rough moth]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[rough moth]

@full marlin

Read this

[rough moth]

Does it say when your premium expires?

And if he pays for premium on that server, you should have it

[weary stratus]

d

[jade topaz]

Am i the only one that's unable to go to the dashboard / manage server section on the website 🤔 ?

[rough moth]

Works for me

May be your internet connection

[fallow ingot]

Most likely yes.

[tribal cedar]

Is this a new issue or the first time your trying to access the dashboard

[atomic solstice]

its a known issue, please try to use this link

[humble sequoia]

https://tickettool.xyz/manage-servers

[icy goblet]

Hello, There was an update ?

everyone has access to newly created ticket

[solid stream]

Ohh, fun

[icy goblet]

that just happened so not sure if it's an update on your side

that's new

[solid stream]

i just pushed an update out to the premium bot a few minutes ago.

but we've had people testing it for a week now without issue.

[solid stream]

can you open a ticket and send me an invite?

[atomic solstice]

yeah I tried it in a server then I remembered we have premium but the free bot. Was confused for a bit 🤣

[icy goblet]

sure

[woven verge]

where on the dashboard can I select bots to be included in the ticket?

[atomic solstice]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[atomic solstice]

would be here ^^

[woven verge]

okay thanks

[atomic solstice]

no problem

[remote peak]

Why was my ticket closed?

[atomic solstice]

you mean in this server?

[remote peak]

Yes

[atomic solstice]

the last ticket you had in this server was on the 16th of april and was closed by you

[remote peak]

Huh

I'm sure I didn't close it

Considering I was driving at the time

[atomic solstice]

you didn't get the transcript because you had your Dm's closed but you did close it yourself

[remote peak]

That's April

[atomic solstice]

yeah it was my mistake

because your last ticket is from april

[remote peak]

https://tickettool.xyz/direct?url=https://cdn.discordapp.com/attachments/751045455810658416/859493767957839892/transcript-en_simple-20328.html

This one

It's not from April

[atomic solstice]

at least here

[remote peak]

This is here...

[atomic solstice]

yeah, it just didn't log here in the server. The channel was closed by Josiah because the update he mentioned has just been released which should've fixed the issue

[remote peak]

Ahhh

No update logs big sad :(

[onyx jewel]

the newpanel command isnt working

[atomic solstice]

it has been just updated, its only $panel now

[onyx jewel]

is it possible to customize the button now? with a hex

thanks btw @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #1 - 137)

[solid stream]

discord only allows the set 4 colors

if they allowed me to do more i would 100% allow it.

[atomic solstice]

yeah only 4 colors for now

and wohooo, I am 1st place

[onyx jewel]

hopefully in a future, that feature would be nice

[jade topaz]

how do i give my high ranks who dont have admin role permissions to see tickets?

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[eager cargo]

Just like that!

[jade topaz]

Ah ok, thanks alot

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #3 - 134)

[eager cargo]

My pleasure!

[atomic solstice]

[eager cargo]

😏

[thick basin]

Well nice new buttons. But since this new update users in all my game channels are triggering ticket tool 😂 anytime they use .claim.. and the hacky method I used to track users closing their own ticket using reactions is broken ..

But the buttons are pretty?

Any idea what event is triggered with the button?

[solid stream]

SO what's up?

can you create a ticket and explain your issue a little more in detail?

[onyx jewel]

hello i have a question

lets say if my cuztomize ticket name is ┊・﹅︰claim・count・

when i use the command ''$rename'' is there a way it only edits the count part

[eager cargo]

No, apologies.

[onyx jewel]

oh

okay, thanks - @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #3 - 135)

[eager cargo]

My pleasure

[onyx jewel]

is there a way to suggest it or its not possible at all

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[eager cargo]

^

[onyx jewel]

which channel? it says deleted

[eager cargo]

You have to join the community server

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[eager cargo]

2nd link

[onyx jewel]

okk

[eager cargo]

Then the channel will show up

[pale pilot]

it is deleted isnt it?

[eager cargo]

No, just a name change

[pale pilot]

hmm

[atomic solstice]

no, it is deleted

[eager cargo]

No.

[atomic solstice]

there is no suggest channel

[fallow ingot]

mhm.

[jade topaz]

Hello I have a question.I need a template for wings.I want to pixel it but I need a template.Pls help me.

[atomic solstice]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[onyx jewel]

oh

so you cant suggest anything?

ok thanks

[eager cargo]

Well looks like the suggest channel is hidden, but this is the server

[eager cargo]

If you give me the suggestion I'll gladly pass it along

[atomic solstice]

no, it has been removed since the server is slowly separating from the ticket tool only community to general community

[onyx jewel]

Premium Feature - Sample: Customize channel name is '' ┊・﹅︰claim・count・'' and when using command $rename it only edits the count instead of the whole message.

[eager cargo]

Copy that

[onyx jewel]

I used ^suggest + that in the other server already

[jade topaz]

can a supporter speak German?

[eager cargo]

Yup, click the 🇩🇪 in #🎫│make-a-ticket and a member of our German Support Team will be with you shortly.

[jade topaz]

okay thx

I have a ticket and now?

[safe prairie]

Ask your question?

[remote peak]

So what other updates came

Why is there no log of new features?

[jade topaz]

But where is the German Support .I do not understand that system

[safe prairie]

You can simply ask your question in german in your ticket

[jade topaz]

ohh

I dont see it

[pale pilot]

Aktualisier mal deine App

[jade topaz]

Hello I have a question.I need a template for wings.I want to pixel it but I need a template.Pls help me.

[solid stream]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[red breach]

New look ?.

[eager cargo]

Indeed! Buttons!

[fallow ingot]

Pretty awesome uh huh.

[cold tulip]

Pretty swick

[fallow ingot]

Indeed.

[remote peak]

....

[scenic plinth]

You're going to have to be a little more specific

[jade topaz]

Hi guys

can someone help me ?

[scenic plinth]

Explaining your issue gets you help faster :)

[fallow ingot]

^

[jade topaz]

when anyone opens a ticket on my server, all other members can see it and have access

how i can fix that?

[eager cargo]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[eager cargo]

^

[sudden nexus]

the ticket buttons aren't visible for mobile

[eager cargo]

Update your Discord app version in the App Store

[fallow ingot]

bet me to it^

[sudden nexus]

If someone didn't update it , he cannot open ticket ?

[solid stream]

buttons have been out in discord for a few weeks now, everyone should be updated at this point.

[sudden nexus]

It's ok , but I have members in the server tolding me that there aren't buttons ( mobile ) .

[fallow ingot]

Use this link. https://tickettool.xyz/dashboard/848277081514967120/panel-configs

[solid stream]

If they're updated please let know.

[sudden nexus]

ok I will ask him , thanks .

[solid stream]

That link is to a server that doesn't exist.

[humble sequoia]

https://tickettool.xyz/manage-servers

[fallow ingot]

Wait what. That the link I’m using in my web rn.

Wired.

[sudden nexus]

how to stop buttons in a pannel ?

[fallow ingot]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[fallow ingot]

^

[sudden nexus]

🙂

[fallow ingot]

[sudden nexus]

button or reaction ?
@fallow ingot

[craggy geyser]

You can't have a reaction instead of a button if that is what you want

[hybrid ether]

me aparece bugeado el bot

[sudden nexus]

I need reactions but the bot is puting buttons

[fallow ingot]

Reactions will be deleted soon anyways I suggest using buttons they are more effective and can improve your user experience.

[hybrid ether]

ns como se configura

me ayudan pls

[sudden nexus]

There are some users didn't updated discord yet , I need to use reactions until all update it .

[craggy geyser]

You can't at the moment unfortunately

[fallow ingot]

salut qu'est ce qui ne va pas ?

[clever lagoon]

Hello i was wondering where your info is on making a transcript/log channel i havent set the bot up in a while and i kinda forgot

[sudden nexus]

cannot put reactions ?!

[hybrid ether]

el bot el panel lo tengo bugeado

[fallow ingot]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[fallow ingot]

^

[clever lagoon]

where on the dashboard is that again (again sorry its been awhile)

nevermind i see it now thank you @fallow ingot

[iron night]

Gave 1 Rep to aaronnn (current: #12 - 47)

[sudden nexus]

..

[fallow ingot]

np have a good one.

[craggy geyser]

I don't think so. @solid stream can confirm though

[fallow ingot]

I think they are useable. Not sure.

[sudden nexus]

ok pls i need a responce

[fallow ingot]

Patients is key.

[solid stream]

so if you just want to create an old panel you can do $oldpanel

[fallow ingot]

^

[solid stream]

It will still create a ticket using buttons, but the panel will have it's reactions again.

[unkempt barn]

god I love these buttons so much

[sudden nexus]

Only type the command ?

[solid stream]

yes, type $oldpanel 1
If you only have one panel, otherwise just run $oldpanel and follow the details on it.

[sudden nexus]

Still getting buttons ..!

[solid stream]

$oldpanel 1

[humble sequoia]

Soutien Français :flag_fr:

Pour contacter notre équipe de support, réagissez avec :envelope_with_arrow:

Ne pas ouvrir un ticket à des fins de test. Rejoignez notre serveur de démonstration, Ici.

TicketTool.xyz - BattleEye#9668

[solid stream]

using the command $olpanel will send a panel with reactions..

when you open a ticket using that they will have buttons.. this cannot be fixed, have them use commands if they can't see buttons.

[sudden nexus]

he's not putting the first reaction !

😕 .

[solid stream]

Make sure the reaction is enabled for that panel

and isn't a duplicate

[sudden nexus]

which one the wrong ?

[solid stream]

2nd one needs enabled.

well, 2nd and 3rd (if you're using buttons)

[sudden nexus]

ok

bro not working with me !! can you come do it pls ? @solid stream

[solid stream]

Open a ticket and support should be able to help you

I'm working with lots of people at once and some of them bugs that need to be fixed.

[sudden nexus]

ok

[spring light]

$vote

[humble sequoia]

Votes

Current Votes: 2
Lifetime Votes: 2
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 1 day, 0h, 0m
To redeem your current votes use $vote redeem

[spring light]

$vote redeem

[humble sequoia]

You need atleast 6 votes to redeem

[sudden nexus]

#859547132511780894

bro no one is here , it will take only one minute pls .

[solid stream]

What's your server id?

I'll set it

[sudden nexus]

779821562287095808

[solid stream]

Fixed

[sudden nexus]

I will try

[unkempt barn]

Question, do embedded descriptions update in real time, or do I have to re-send the panel to the channel to get updated text?

[sudden nexus]

Thanks brooo

[solid stream]

You need to resend them, It did before but got removed for now.

[jade topaz]

Hi guys I can't remember a command for start a setup

[unkempt barn]

Any ETA on when that'll be back?

[solid stream]

Not as of now.

[unkempt barn]

Sounds good ~ btw, great work on the buttons, they look way cleaner than normal reactions

[valid plaza]

Direct Message Transcript is sending to the user that opened the ticket
Is this supposed to be how it is? i thought it was supposed to be logged in a channel & sent to the 'owner' of the server

[scenic plinth]

Correct, when you save the transcript using the reaction or $transcript it will send to your transcript channels. If you have the DM Transcript feature, it will DM a the owner of the ticket the transcript. (It should save automatically to the transcript channel however when using the DM feature.)

However, you can use transcript @user and it will send a transcript to that user to their Direct Messages.

[valid plaza]

okie, the opener of the ticket, closed it and the bot replied sending transcript to @.user < something like that
And it was the person not me

omg so sorry to the person I @ ..

[scenic plinth]

Yep, that is how the DM feature works, unless you wish to send it to another user, which can be done using (as example) $transcript @valid plaza

[valid plaza]

TYSM ! :))

[scenic plinth]

No probs

[jaunty sapphire]

I need help

for some reason everyone can see the tickets also can close them

[urban prawn]

Anyone having issues with closing tickets with the new button?

[tulip jolt]

nope

[tulip jolt]

the lock shouldn’t be there as for me it’s CLOSE button

[scenic plinth]

Try converting the close reaction to a button as well, it may not render (atleast to my knowledge) when there is a mix of reactions and buttons.

[urban prawn]

I didn’t enable this. It just happened.

[rapid schooner]

$newpanel 1 isnt doing anything

[urban prawn]

Even this isn’t working

[scenic plinth]

Odd, make a ticket please and provide your server name and ID.

[scenic plinth]

Tickets are fully converted to buttons, so you will have to use $panel 1

[urban prawn]

[scenic plinth]

Hm, have you updated your discord to the latest version? That seems to be a cause of most button interaction fails. If not I can get one created for you.

[urban prawn]

Lemme check

[urban prawn]

Yep! I somehow turned off auto update and that was the issue. Thank you!

[iron night]

Gave 1 Rep to 𝓥𝓾𝔁𝓲𝓪 ♡ (current: #6 - 95)

[scenic plinth]

No probs!

[rich belfry]

Help me

[tepid jay]

هاي

[next socket]

why is like every single feature premium only lol

[robust sandal]

Florès , Scoop

Of

Persian (fa) → English (en)

[scenic plinth]

Stating your problem gets you help faster :)

[jade topaz]

Is there a way I can purchase a code to give someone for ticket premium? Is that giveaway only?

[robust sandal]

Florès , Scoop

von

Persian (fa) → German (de)

[jade topaz]

Please ping me when responding. Thanks!

[rough moth]

Customization is a premium feature

Besides a few

But you should buy/vote for it

[jade topaz]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[rough moth]

Do that somewhere else :)

[jade topaz]

sorry

quick question

how do you add like a support team role to a ticket?

[scenic plinth]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

-- moved to ticket --

[scenic plinth]

(For gre)

[jade topaz]

thanks

thanks @scenic plinth

[iron night]

Gave 1 Rep to 𝓥𝓾𝔁𝓲𝓪 ♡ (current: #6 - 96)

[jade topaz]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[jade topaz]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[jade topaz]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[jade topaz]

$vote redeem

[humble sequoia]

You need atleast 6 votes to redeem

[jade topaz]

𝗛𝗶

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[rough moth]

@jade topaz and @jade topaz please don’t use commands here

To check your votes

[jade topaz]

pk

[thick steeple]

Is there a variable to set the ticket claim name to the mod who claimed it?

[tulip jolt]

can tickets have the new discord button as the open command?

[jade topaz]

yes

[rough moth]

Yes there is

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[rough moth]

Or maybe not

[thick steeple]

I tried the ticket user name but it output the name of the. user who opened the ticket

[rough moth]

I thought there was

Wait for a support member to assist u

[eager cargo]

@thick steeple Use the {user_name} variable in ticket name field under claiming options

( How we have ours setup )

[thick steeple]

Thank you

[eager cargo]

My pleasure

[thick steeple]

Is there a way to search for the claimed completed tickets by user?

I see that they do not have the claimed names in transcripts

[light geode]

Hello!
I don't see the section to edit the Transcript saved announcement message, is there one?

[jade topaz]

@light geode it's in the logging options.

[light geode]

I was about the transcipt announcement message

[quiet verge]

How to setup ticket topl

I am not able to do that

[jade topaz]

I'm not so sure on what u meant, perhaps you could wait for a staff members to assistance you.

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

@quiet verge ^

[quiet verge]

I don't have premium

@jade topaz @jade topaz

[winter monolith]

started happening earlier on today. any closed ticket don't get moved to a diff channel

[rough moth]

The bot can’t see the channel

[winter monolith]

it just stays within the TICKETS ACTIVE

how do u fix it

[rough moth]

Edit the category permissions

[winter monolith]

but i do see tickettoolbot visible in all the other closed tix

[rough moth]

And give ticket tool view channel permissions

[rough moth]

Idk but it’s saying it can’t see channels in ticket closed category

[winter monolith]

ok it's good now

ya it was missing. wonder how tha t happened. anyways it's good now. tnx!

[rough moth]

Np

[jade topaz]

How to setup ticket tool in my server

Can anyone help me

[rough moth]

Take a look at #573205317870157855

Or this website

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[mossy crystal]

Hello I am making a ticket from a panel but it is visible to everyone how do I fix it?

[merry mango]

Can someone tell me good customising tips for the tickets? because i have seen different servers have stuff written on the ticket box and a different emoji

and like a description once you open a ticket

[mossy crystal]

Ig the emoji settings is a premium version

[merry mango]

yes, wow .-. unfair.

welp

[rough moth]

Just buy/vote for premium :)

Definetly worth it

[merry mango]

how do i vote-

[rough moth]

$vote

[humble sequoia]

Votes

Current Votes: 82
Lifetime Votes: 399
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 41 days, 0h, 0m
To redeem your current votes use $vote redeem

[rough moth]

Like this

[merry mango]

ok and do i keep it for ever?

[rough moth]

No

[merry mango]

oh-

do i take to keep voting?

[rough moth]

1 vote = 12h of premium

[merry mango]

then i revote?

[rough moth]

If u want more

[merry mango]

ohhh ok

ty, thats makes this less annoyng.

[rough moth]

U can claim at 6 votes

Minimum

[leaden pike]

help pls

[rough moth]

What’s up

[merry mango]

wait so i need to vote 6 times till i get premium-

[rough moth]

In order to claim yes

[merry mango]

i-

[alpine scaffold]

Can anyone please help me. I'm clicking on the reactions and it's showing this error.

[leaden pike]

so uh

[rough moth]

Resend the panel

[leaden pike]

how do i turn this into the channel

[merry mango]

now thats even worse-

[rough moth]

How is that worse

Most servers don’t offer voting for premium

[leaden pike]

how

[merry mango]

i gotta wait 6 days-

[rough moth]

Whoops

[merry mango]

then it like leaves 12 hours later-

[rough moth]

U can vote on 3 different sites-

[leaden pike]

???

[merry mango]

o

[rough moth]

Omg 12h per vote

[merry mango]

which

[rough moth]

If u vote 6 times u have 3 days

[rough moth]

How what

[merry mango]

which servers?

[rough moth]

?? This bot

[leaden pike]

how do i turn it into the channel

[rough moth]

Turn what into a channel

[leaden pike]

erm

uh

[merry mango]

ik, but like which websites.

[rough moth]

Type $vote and read what It says

[leaden pike]

like this

[merry mango]

ko

[leaden pike]

it doesn't show the channel

[merry mango]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[merry mango]

lol

[rough moth]

Not here

[leaden pike]

???

[rough moth]

Try #group

[leaden pike]

i did

it didnt work

help pls

[rough moth]

U want it to mention the channel?

[leaden pike]

yup

[rough moth]

Try using the channel id

[leaden pike]

ok

[merry mango]

is it tickety?

.-.

[rough moth]

?

Wdym tickety?

[rough moth]

No

It’s Ticket Tool..

[merry mango]

where is the right one.

olol\

[leaden pike]

still cant

[rough moth]

Just click the links when u type $vote

[leaden pike]

help

[rough moth]

Can u show me a screenshot of what comes up @leaden pike

[merry mango]

it doesn't work

[rough moth]

When u click on the link?

[rough moth]

Without #

[leaden pike]

i also tried without the hashtag and it didnt work too

[rough moth]

Let me see one sec

$vote

[humble sequoia]

Votes

Current Votes: 82
Lifetime Votes: 399
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 41 days, 0h, 0m
To redeem your current votes use $vote redeem

[rough moth]

What website?

[merry mango]

3rd one

[rough moth]

@mystic hound third site is messed up for voting

[mystic hound]

Pretty sure there was a report yesterday as well, just in case tho. @upper flower ^

[merry mango]

I haven't used my free trial yet lol

[rough moth]

Not sure then

[leaden pike]

nvm

[rough moth]

U figured it out?

[merry mango]

Do i redeem it?

i am so confused

[leaden pike]

nope i just sent the link

[rough moth]

Redeem what?

[rough moth]

What link

[leaden pike]

my group link lol

[rough moth]

Do u have a premium key?

To redeem?

[merry mango]

uhhh no-

do i get a message-

[rough moth]

Well then u have nothing to redeem

[merry mango]

ok but it works now -

[rough moth]

Wdym?

When u claim your vote premium you get a premium key through dm, which u put in there

$vote redeem

[merry mango]

just forget about it.

[dim forum]

Hi

The bot in my server don't have the bio of any bot and the bot don't have reaction there only square when i press on it say bot write (failed) what is this

[rough moth]

Does the bot have correct permissions?

[dim forum]

Yes

Have administrator permission

[rough moth]

Does it use reactions or buttons?

[dim forum]

Before was reaction now button and the button don't Work

[jade topaz]

Hey Ticket Tool Team, I really like the new changes, how do you customize the buttons, it says on the Change Log, Thanks!

[rough moth]

Have u tried using it again?

[rough moth]

U need premium

[jade topaz]

Oh, thanks for letting me know! May get premium soon.

Thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #14 - 36)

[rough moth]

Np

[dim forum]

I send the ticket again from the page and it didnt work and i made a new ticket and send it it doesn't work

[jade topaz]

1 more thing, why is #💬│general-chat locked, at least for me?

[rough moth]

They’ve locked it so you can join their community server

[jade topaz]

Oh right thanks again!

[rough moth]

May be an issue, go to #🎫│make-a-ticket

They’ll help you there

[dim forum]

K thanks

[iron night]

Gave 1 Rep to DisguisedBaby (current: #14 - 37)

[rough moth]

Np

[slender minnow]

how do i fix this, a server member of mine sent it while he was trying to close the ticket

those buttons are not visible for him

but they are for me and others in the ticket (they are my staff members)

[rough moth]

They can’t see the buttons at all?

[slender minnow]

nope

the ticket owner couldnt see the buttons

that pic was sent by him

but it was visible for me

[rough moth]

Why are they covered up blue

[slender minnow]

idk

how would i know lol

[rough moth]

I think he does seem them..

[slender minnow]

i just got to know that tt got those buttons

[rough moth]

Unless that’s some sort of bug

[slender minnow]

not sure

i just hope the same thing doesnt happens for my other tickets

[rough moth]

@mystic hound have u seen this before? May be another bug

[mystic hound]

do the buttons display properly for everyone else? is it just that 1 user seeing them like that?

[slender minnow]

there was only one user in the ticket

so thats how it shows for him

while it seemed normal for the rest of our staff

[mystic hound]

ask them to update discord if it isn't already updated

restarting might fix it if its updated yet looks like that

[slender minnow]

ok...

ill chk if the issue still occurs using my alt

[rough moth]

The users discord may just be outdated