🆘│community-support

[cold bay]

Ok thank you.I think I take it to see the benefits

[safe prairie]

Yes, no problem. You can also take a free 7 days trial in the dashboard.

[cold bay]

Ok thank you 😉

[iron night]

Gave 1 Rep to Tizian (current: #18 - 19)

[craggy geyser]

It shouldn't do without premium. It is a setting on the dashboard under automation

[ivory acorn]

arab support?

[mystic hound]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[oak harness]

if my premium time runs out do the panels that have premium stuff get deleted or does it stay there and just not let me use it

[craggy geyser]

It will stay there. Premium features won't work anymore so messages and channel names go back to default

[jade topaz]

Hlo

[craggy geyser]

But if you get premium again I think the features are still there and not reset

[jade topaz]

Bhai aisa koi system h kya isme ki koi ticket seen role banye vo role sari ticket dekh sake bina high perm k

[robust sandal]

@craggy geyser Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[jade topaz]

/translate Bhai aisa koi system h kya isme ki koi ticket seen role banye vo role sari ticket dekh sake bina high perm k

/help

[robust sandal]

Mr. Translate

A Discord Translate bot, done well.

Translating

● How to translate
● Flag Reactions
● Commands

Support

● Support Server
● Bot Invite
● Docs

Prefix

/

Donate

Donations are greatly appreciated. Donate

[jade topaz]

/Bhai aisa koi system h kya isme ki koi ticket seen role banye vo role sari ticket dekh sake bina high perm k

/ Bhai aisa koi system h kya isme ki koi ticket seen role banye vo role sari ticket dekh sake bina high perm k

[candid sandal]

Hi!

[jade topaz]

/en Bhai aisa koi system h kya isme ki koi ticket seen role banye vo role sari ticket dekh sake bina high perm k

[robust sandal]

Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[candid sandal]

Hi there!

How can i add that message that says "Ticket created in..."

For every player that creates a ticket?

[jade topaz]

@oak harness

Please help

/hindi Bhai aisa koi system h kya isme ki koi ticket seen role banye vo role sari ticket dekh sake bina high perm k

[robust sandal]

भाई आइसा कोई सिस्टम एच क्या इस्मे की कोई टिकट देखा भूमिका banye vo भूमिका साड़ी टिकट dekh खातिर बीना उच्च perm कश्मीर

English (en) → Hindi (hi)

[oak harness]

um im not sure how i am able to help i dont know how the bot works

[jade topaz]

Ok

[mystic hound]

@jade topaz aap panel configs me general options ke andhar support roleske niche kisi role select karo, vahi role sare tickets dekh saktha

also please don't spam

[jade topaz]

Kha karu ye bro

Dashboard par kya

[mystic hound]

panel configs

[jade topaz]

Kha hoga ye bhai

Ye to btao

Dashboard par hoga kya

[mystic hound]

dashboard par panel configs option click karo, aur aapke panel ke paas ''settings'' button click karo

[jade topaz]

Ok bhai

Abb bro

[mystic hound]

settings click karne ke bath general options button click karo aur vaham ''support roles'' option dikhaega

vaham aap roles select karo

[jade topaz]

Bhai yha do settings option h

Konse par karu

1 ya 2

@mystic hound

[mystic hound]

dono options doosra panel keliye hai.. aap dono settings option click karke same steps karni chahiye

[jade topaz]

Ok bhai

Tq so much bro

Bhai ticket m invites kam nhi karta

Ye invite bot problem h ya ticket tool ku

@mystic hound

[honest forum]

Hello the server doesn't show up on dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[craggy geyser]

Try this

[shy moon]

Hey, I got TT Premium and buttons are enabled but not showing on Discord. I have tried resending bot etc, doesnt work.

It still show as reactions

[craggy geyser]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[shy moon]

Ik but it still doesnt show :/

[craggy geyser]

Use $newpanel to send it instead of from the dashboard

[shy moon]

Oh ok

Will try this

[craggy geyser]

So if it is the first panel it would be $newpanel 1

[shy moon]

it works ! thanks a lot 🙂

[craggy geyser]

No problem. It is still in beta so you might find some bugs. If you do just report them

[jade topaz]

I need help plsss

I can't set the bot

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[copper owl]

^^ this is our documentation on how to set up the bot

also check #573205317870157855

[jade topaz]

@copper owl yes I understand but when I go to server I do not see him there

[copper owl]

did you invite ticket tool to the server?

[jade topaz]

yes

[copper owl]

then why dont you see the bot there? it should be in the server

if it's in the server

[humble sequoia]

https://tickettool.xyz/manage-servers

[copper owl]

try getting into your server's dashboard

[jade topaz]

i dont can ride so good english can you germany ?

[copper owl]

I dont speak german, but you can open a german ticket in #🎫│make-a-ticket

[candid field]

Hello, I have successfully used the Ticket Bot.

Now it is the case that I have 65 different places where I installed the Ticket Bot.

They are all named, the problem is, but if someone makes a ticket, the only example is "Ticket-0001"

How do I get it that it says "Rex-0001"?

[craggy geyser]

That is a premium feature changing the ticket name

[candid field]

I have Premium

how i can do it?

[fallow ingot]

Settings > Ticket options

@candid field ^^

[candid field]

MAshallah diese veri guud

[robust sandal]

MAshallah diese north guud

Albanian (sq) → English (en)

[fallow ingot]

do you speck English?

[candid field]

i said this is very good haha

thanks

[fallow ingot]

Oh okay

[oak harness]

sorry for asking so much but for some reason $add and $remove arent adding/removing anyone

is there a fix for this*

[fallow ingot]

Can you send a screenshot.

[scenic plinth]

Run $debug and you can see the perms to the channel / server. If it cannot manage channels / manage permissions in the channel it will not add / remove.

[oak harness]

kk and am i allowed to send pictures here mrlaw

[fallow ingot]

yes lol.

[oak harness]

and the debug is all good

[scenic plinth]

Does that member have manage channels / administrator perms within the server?

[oak harness]

nope

[fallow ingot]

Run $debug.

And possibly send a screenshot again here.

[oak harness]

do you want the whole screenshot of debug

kk

[fallow ingot]

Yes please

Alright everything looks good. I’m confused about this issue and what it may be. The best way to determine the issue is to open a ticket found here #🎫│make-a-ticket

[oak harness]

alright thank you for the help

[fallow ingot]

np

[tawdry sable]

how can i setup ticket tool in my server?

i need help someone pls

[eager cargo]

Read over #573205317870157855

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[fallow ingot]

[terse pine]

is it possible to close all tickets at once?

[eager cargo]

No, apologies.

[terse pine]

ight and if i delete the channel rather than closing through the emoji system will that affect anything?

[tawdry sable]

tyyy

[tawdry sable]

tyy

[eager cargo]

Nope

[terse pine]

ty

[eager cargo]

My pleasure

[terse pine]

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #3 - 123)

[eager cargo]

My pleasure

[terse pine]

😃

[tawdry sable]

@thanks @eager cargo

[jade topaz]

Hello I'm new on looking bots does the Ticket Tool bot free to use ? (I know Its sounds like kinda dumb question but I'm new on looking bots to my server)

[eager cargo]

@pseudo glen is free to use

[jade topaz]

Ok Thanks.

[iron night]

Gave 1 Rep to Quo (current: #3 - 124)

[eager cargo]

My pleasure

[craggy geyser]

To add to that, you can pay more to use @humble sequoia, which is faster as used less. And also get more features such as customisation. But you get most functionality for free

[jade topaz]

Hey

I have Admistrator in a server

But Ticket Tool dashboard is not showing up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[jade topaz]

fixed it

[prime gull]

the ticket is not working why?

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[prime gull]

it was good yesterday

[mystic hound]

Try the above steps please if it doesn't fix the issue send your debug link here

[prime gull]

sure

1min

everything is good I think?

[mystic hound]

Blacklist role looks good

[prime gull]

Yea but what is the problem now?

[mystic hound]

Can you send your debug link in here

[prime gull]

fvm

discord link

[mystic hound]

Type $debug and the bot will provide you with a link

[prime gull]

oh

https://discordapp.com/channels/509192800865353738/662692902245498910/856268664956518480
this

[mystic hound]

Yep, you seem to be at the discord channel limit

You have 500 channels which means discord won't let you make more, which is why ticket tool can't create a ticket

[naive knot]

how do i change the description

[wild ibex]

I have a problem with the bot, when I click on "Control Panel" I do not see the server where I want to create a ticket, can you help me ?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[abstract wigeon]

Follow the instructions shown above ^^

[abstract wigeon]

You can’t create tickets in the dashboard.

But try logging out and logging back in again. That should fix the issue of your server not showing up.

[wild ibex]

ok I will try, thanks

[iron night]

Gave 1 Rep to Daniel Harrison (current: #15 - 31)

[abstract wigeon]

My pleasure

[wild ibex]

it's good it works, thank you very much

[flat meteor]

Doesnt create a new ticket and ping me in it, doesnt even unreact

[knotty bluff]

How to make ticket systems can be managed by reacting to a pushpin at the top of the ticket?

[abstract wigeon]

Your welcome, glad it worked out for you.

[jade topaz]

how do i give ticket admin

[flat meteor]

Can someone help me with mine?

[scenic plinth]

If you are trying to ping one user, you have to use <@userid>. If you are trying to ping a role, follow the below message.

The reaction problem means ticket tool does not have permissions to manage messages, please give it perms to do so via its role.

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[flat meteor]

Alright I will try that. Thank you for the help.

[scenic plinth]

I assume you mean ticket claiming, which is done by a premium feature.

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[knotty bluff]

thnaks bro

[scenic plinth]

If you are talking about users being able to see the ticket, please use the below message as a guide.

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[scenic plinth]

No problem have an amazing day!

[candid field]

How i can reset the ticket?
for example i did a ticket but delete that Channel by Discord
but in ticket-system its says"its exist allready a ticket, so i dont make new one"

how i can do reset this, so i can make new ticket again

and a another thing, i have Premium
but the bot still stuck
i got like 600 Tickets in 6 Hours and now it stuck

[humble sequoia]

-- moved to ticket --

[naive knot]

That applies to the inside. i need to edit the outside to imput information

[abstract wigeon]

Oh, sorry. I sent the wrong help article

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[abstract wigeon]

Here we go, these are the right instructions ^^

[naive knot]

Ty XD

[iron night]

Gave 1 Rep to Daniel Harrison (current: #15 - 32)

[abstract wigeon]

My pleasure

[jade topaz]

Hi

I cant seem to make it to a role can access tickets

Please can someone help me

[rough moth]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rough moth]

@jade topaz check that out

[jade topaz]

I've done that but the roles still can't see them

[rough moth]

They can’t see the past tickets made

Only the ones made after the change

[jade topaz]

Ooooooo

Let me try a new one

[rough moth]

👌

[jade topaz]

Sorted!! Thanks

I was gonna go crazy

[rough moth]

Np

[jade topaz]

Thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #17 - 22)

[calm veldt]

trying to figure out how multipanels work and - despite looking it up in here - still struggling with this part here:

Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....

where exactly do I have to put that in? because wherever I do it, it's not working and I still only get the default reaction as an option from the original multipanel

[rough moth]

Did u change the reaction to something different for each panel

[calm veldt]

yes

[rough moth]

Can u send me a screenshot of what comes out after you type your panels out

And do you have premium?

[calm veldt]

I do have premium, yes

[rough moth]

Ok just making sure

[calm veldt]

screenshot of the ticket, the panel config or what exactly? Sorry, my brain is fried thanks to the heat^^

[iron night]

Gave 1 Rep to DisguisedBaby (current: #17 - 23)

[rough moth]

A screenshot of when u type $panel 1 2, or etc. I wanna see what comes out

[calm veldt]

uhm, nothing when I'm in the discord

oooh, nevermind

it works if I only try one panel but not combined

[rough moth]

Yeah u need to do it combined

Unless u combined them on the dashboard to one

[calm veldt]

okay, combined works somewhat, but not fully. it only shows the panel text for the first panel, but adds reactions to panel 2 and 3 and is missing panel 4.

[rough moth]

Change the text for the first panel, and that’s what the message will show

Whichever panel Id u mention first will be the panel message

[calm veldt]

so the multipanel texts would basically be empty and whatever is in the first panel will be used for everything?

[rough moth]

Yes

[calm veldt]

okay, it seems to work now, thank you!

[iron night]

@calm veldt :: You can't rep DisguisedBaby#3966 for 48 minutes and 18 seconds. Try coming back later?

[rough moth]

Np

[candid sandal]

Hi there

How can i add that message that says "Ticket created in..."
For every player that creates a ticket?

[rough moth]

Wdym?

Is it the message that shows up when creating a ticket using buttons?

If so it shows that message to whomever created the ticket

[candid sandal]

Yes i could! @rough moth

Thanks!

But how can i change the message? As i want to translate it to spanish

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[rough moth]

^

[reef comet]

hoping someone can help me out, i have a few people who can’t see the panels that i have created for ticket reactions. it’s only 3 people from a discord of 300 people, they have all the correct roles. any suggestions on what it could be ?

[rough moth]

They can’t make the ticket?

[reef comet]

they can’t see the panel where you’re supposed to make the ticket at all

[rough moth]

Did u post it?

And do they have permission to view the channel?

[fiery wadi]

Where can I find the dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[rough moth]

Here

[fiery wadi]

ty

[rough moth]

Np

[fiery wadi]

Thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #17 - 24)

[dusky bronze]

Hello if i buy a premium and use premium features i will lose it when premium ends?

[rough moth]

Yes…

Cause u need premium to keep premium…

[dusky bronze]

its a premium bot then

[rough moth]

Yes but it won’t work if you don’t have premium

[dusky bronze]

so can i send u a pic for u explain me 1 thing?

[rough moth]

Sure

[wild snow]

I want support

[eager cargo]

Asking your question will get you assistance faster

[rough moth]

They have premium but they don’t have the bot

Which is why they can go over the limit

You can have premium without having the bot, but it’s better to get the premium bot bc it has other benefits

[wild snow]

Why when I'm inside the dashboard doesn't it give me all my servers?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[rough moth]

Log out and log back in

Or read that^

[dusky bronze]

okey i get it

[wild snow]

Kick out the robot and put it back into the server?

[rough moth]

No no

Log out from the website and log back in

[wild snow]

Ok i will try

[rough moth]

It doesn’t say anywhere in that message to kick the bot

[wild snow]

Sorry hhh

[rough moth]

No worries

[wild snow]

Did not succeed

What can I do now?

[rough moth]

Do u have the bot in your server, do u have dashboard role/admin?

[wild snow]

I don't know i will give him administrator now

[rough moth]

No u need it

Just to clarify, did u log out of this website below

[humble sequoia]

https://tickettool.xyz/manage-servers

[wild snow]

Yes

[rough moth]

What language do you speak?

[wild snow]

Arabic

[rough moth]

I’d make a ticket in #🎫│make-a-ticket under Arabic support since we are having some miscommunications

It’ll be more clear for you as well

[wild snow]

They don't answer quickly

[rough moth]

Just be patient

They’ll come and help

[wild snow]

K

[rough moth]

But try these steps again

[humble sequoia]

لا ترى سيرفرك في لوحة التحكم؟

ربما ستحتاج إلى إعادة التسجيل. انظر أدناه لمعرفة الخطوات الخاصة بكيفية إعادة التسجيل.
كيفية إعادة تسجيل لوحة التحكم.

ملحوظة :
تحتاج إلى أحد هذه الأشياء الثلاثة للوصول إلى لوحة التحكم.

1. مالك السيرفر
2. مسؤول السيرفر
3. رول لوحة التحكم

[wild snow]

Ok

Thank you

He succeeded

[fiery wadi]

Hello

Can anyone help how can my freind have access to the panel

[rough moth]

The dashboard?

[fiery wadi]

yes

[rough moth]

Give them admin or add their role to the dashboard roles

[fiery wadi]

where can I find that

[humble sequoia]

https://tickettool.xyz/manage-servers

[fiery wadi]

I mean where in dashboard

[rough moth]

Server configs

[fiery wadi]

Dashboard roles ?

[rough moth]

Yes

[jade topaz]

Thank you @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #17 - 25)

[rough moth]

Np but what for?

[jade topaz]

He wants me, he wants me, he adds me in the control panel@rough moth

Sorry, my English is poor

[rough moth]

Np

[jade topaz]

??

[rough moth]

No problem

[jade topaz]

good bay

[fiery wadi]

I gave the roles the ability but he cant @rough moth

[rough moth]

Tell him to log out and in

[fiery wadi]

kk

[rough moth]

Sorry if I’m slow

We have a tornado warning rn

[candid sandal]

This is not what im saying

https://i.gyazo.com/60730475253fd09b352b3b467a936412.png

Im refering to that

I would like to suggest two things:

1. Being able to add role blacklist/whitelist in the tags. As i want to give my mods only the permission to use tags but without giving admin in discord.
2. Chaning the message "Creating ticket, please wait" and "ticket created" and being able to change the message to a custom one.

[humble sequoia]

https://tt.bot/community

[rough moth]

Go here to suggest things

That’s out of my control

[fiery wadi]

Ty @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #17 - 26)

[gloomy bay]

buttons arent working

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[gloomy bay]

I did this

doesnt work

[eager cargo]

You can't send panels with buttons through the dashboard

[gloomy bay]

What?

[eager cargo]

Use the command $newpanel panelIDhere

[gloomy bay]

$panel 1 2 i use multi panel

[eager cargo]

Then do $newpanel 1 2

[gloomy bay]

ohhh

whats the diffrence between $panel and $newpanel

[mystic hound]

$panel sends panels that use reactions while $newpanel sends panels that use buttons

[eager cargo]

If you're referring to becoming Ticket Tool Support, applications are open for French speaking users and Arabic speaking users.

Click on the message link below.

#📣│server-news message

[stoic vigil]

german?

how send the bot the message for ticket support?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[raw ocean]

is tickettool open source?

[shadow axle]

no

[stoic vigil]

thanks

[shadow axle]

open a german ticket from #🎫│make-a-ticket

[raw ocean]

ah thanks nance

[stoic vigil]

yeah i dont see it but i m finish

[fallow ingot]

French?

[stoic vigil]

no german

[fallow ingot]

Oh I thought you missed spelled it. Soz

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[fallow ingot]

@thorny heron ^^

[thorny heron]

thank you, apreciate it ❤️

[fallow ingot]

anytime

[sleek cove]

how i can made a panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[fallow ingot]

@sleek cove ^^

[sleek cove]

ty ❤️

thanks @fallow ingot

[iron night]

Gave 1 Rep to duck™ (current: #13 - 39)

[fallow ingot]

anytime

[quaint adder]

Sheesh

[wild snow]

How much is the premium robot price?

@eager cargo

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[wild snow]

Thanks

[atomic solstice]

np

[wild snow]

Is there a prime?

[atomic solstice]

what do you mean by prime?

[wild snow]

Nothing thank you

[elfin citrus]

How to use Attached Panels (Multi Panels)

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard (not yet available) or via the $panel ID ($newpanel ID) command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[wicked marsh]

Hello,
All the roles without the Administrator permission cant seem to open tickets, the bot removes the reaction but doesn't make a ticket. All the perms of the Role and the Bot are correct and should be working.

Any ideas on how to fix this problem?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[scenic plinth]

Check that

[wicked marsh]

Thank you!

[jade topaz]

I’m having issues with every time I try to use claim it doesn’t work even though i have the setting on and im premium.

[fallow ingot]

is it you that is opening the ticket to test and try to claim it?

[jade topaz]

Ye

[fallow ingot]

the owner of the ticket can't claim it.

ask a staff member to open it then try to claim it

@jade topaz

[rough moth]

Make sure they have the support team role

[jade topaz]

K

[violet kindle]

$vote

[humble sequoia]

Votes

Current Votes: 1
Lifetime Votes: 1
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 12h, 0m
To redeem your current votes use $vote redeem

[fallow ingot]

please use these commands in your own server because this is a Support Channel and your taking up space.

[violet kindle]

sry mb

[fallow ingot]

no worries now you know.

[jade topaz]

Hello

I need help

[atomic solstice]

well, we can't help you if you don't say what you need help with

[jade topaz]

I can’t figure out how to get to the place to make a panel once I am on the dashboard

[atomic solstice]

can you see your server in the manage servers section?

[jade topaz]

Yes

[atomic solstice]

then pick that server

[jade topaz]

I press manage but I don’t know what to do after

[atomic solstice]

inside on the left side of your screen there should be a menu

you can create a panel in the Panel configs section

[jade topaz]

I can’t find that

[atomic solstice]

if you are on mobile then you will see the menu when you click the 3 lines in the top left corner

[jade topaz]

Ok

Thank you

[atomic solstice]

np

[jade topaz]

Thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 124)

[copper pond]

Hello!

I'm wondering if it's possible to create a support ticket on behalf of a user?

My use case is that generally speaking, most help concerns can be answered by community members. However, there are some cases where a user needs to be connected with a dev privately to chat. DMs are an option, but I prefer to keep my DMs closed to reduce spam.

I'd like my support staff to have the option to create a ticket to connect me and a user for when we need to chat 1-1 about potentially confidential information.

To clarify, I like most chat to be public, hence the desire for not letting just anyone open a ticket.

[atomic solstice]

it could be done with the command style tickets

you select a channel where the bot looks for the new command (you can make that into a staff channel). and when you want to open a ticket on behalf of someone else, you just type $new theirID and that opens the ticket as if they opened it themselves

[copper pond]

That sounds perfect, thank you

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 125)

[atomic solstice]

no problem

[robust stratus]

how do you view the tickets that people created

[atomic solstice]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[atomic solstice]

^^ or when you are owner of the server or administrator, you should see them immediately after someone opens a ticket @robust stratus

[robust stratus]

Ok, thanks!

[atomic solstice]

no problem

[proven grail]

bot down?

[rough moth]

No

[humble sequoia]

Ticket Tool Status Page

[proven grail]

huh, my premium bot isnt working right now, reacts arent making new ticketsd

[jade topaz]

هلا

كيف اغير رياكشنحق فتح التكت

@fleet lantern

.

$help change relakshn

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

hey

hey]???????

[eager cargo]

Hello

Do you need help with anything?

[jade topaz]

yes

how to edit relishen

this

📩

how

[eager cargo]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[jade topaz]

where

this

@eager cargo

[eager cargo]

Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

[jade topaz]

iam not founf

d

[eager cargo]

What aren't you finding?

[jade topaz]

Reaction Options

[eager cargo]

Go to Button Options

[jade topaz]

ok

iam not found my emoji

[jade topaz]

:703161336066211893:

this emoji

[eager cargo]

Press select emoji and search for that

Ticket Tool and you have to be in the same server as that emoji for it to work

I recommend uploading it to your own server

[jade topaz]

iam dowinload in my server

hey

@eager cargo

[eager cargo]

Hello

Get it working?

[jade topaz]

no

iam not found my emoji

iam upload in my server

emoki

ji

[eager cargo]

Okay, now press select emoji in the settings like I did here

and search for the numbers " 703 " and see what pops up.

[eager cargo]

( assuming this is the emoji you're wanting to use )

[jade topaz]

how to translate en to ar

[eager cargo]

/en ( arabic text here )

[jade topaz]

/ar Okay, now press select emoji in the settings like I did here
and search for the numbers " 703 " and see what pops up

[robust sandal]

Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[eager cargo]

Oh I thought you meant to translate to English, apologies.

Do /ar instead of /en

[jade topaz]

/ar Okay, now press select emoji in the settings like I did here
and search for the numbers " 703 " and see what pops up

[robust sandal]

حسنا، اضغط الآن حدد الرموز التعبيرية في الإعدادات كما فعلت هنا
والبحث عن الأرقام " 703 " ونرى ما يطفو على السطح

English (en) → Arabic (ar)

[jade topaz]

/en لق وجت ما كنت اريد

[robust sandal]

I found and came I didn't want

Arabic (ar) → English (en)

[eager cargo]

حسنًا ، هذا ثابت؟

أنا أستخدم مترجمًا الآن.

[jade topaz]

[west trout]

Hi, anyone know how I could turn this reaction into the new discord button to open a ticket

[abstract wigeon]

You need to have Premium.

[west trout]

I do have premium

[abstract wigeon]

Use the command $newpanel

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[abstract wigeon]

I can’t seem to get the instructions for you. But you just do $newpanel [panel number]

[west trout]

Ah got it cheers

[abstract wigeon]

Also, get the premium role so you can enjoy the perks.

My pleasure

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[abstract wigeon]

^^

[jade topaz]

nice lol

[jade topaz]

no need for this

y!pc @west trout

[iron night]

Thank you!

Thank you for purchasing Ticket Tool Premium @west trout. You have now been given the <@&535595160189403136> role!

[jade topaz]

here you go

[thorny heron]

Hi! I want to put text in the emoji section of the ticket and doesn't works... How could I make it good? thx

[fallow ingot]

Type your test on Button Test then save and it should work.

[thorny heron]

doesn't works 😅

[jade topaz]

you need premium to do that

[thorny heron]

I am premium...

[jade topaz]

use $newpanel

[humble sequoia]

Send panel v2

How to send a panel?

To send a panel use the command $panel <id>

How do I find the ID?

The ID is located on the dashboard just before your panels name.

How to combine panels? (premium only)

Add multiple ID's $panel <id1> <id2> <id..>
The first ID will have its message and reaction sent while the others will have only reactions sent.

                    You can combine up to 20 panels (Reactions will be slowly added)

[thorny heron]

Doesn't works... idk why

[jade topaz]

are you using the premium bot?

[thorny heron]

yea

[jade topaz]

switch to the premium bot

you can only use this command on the premium bot

[fallow ingot]

You can use it on any.

I use the normal bot (don’t ask why)

And it works perfectly fine

Must be a new new feature then..

[eager cargo]

( You can use it on both bots, premium or free )

[celest snow]

you speak spanish?

[thorny heron]

yep

[celest snow]

cuéntame cual es tu problema

[rough moth]

Make sure you do $newpanel not $panel

[thorny heron]

Básicamente que estoy intentando poner el tícket en un emoticono y un texto y solo me aparece el emoticono

[celest snow]

te refieres a esto?

[thorny heron]

sip

[celest snow]

en el Dashboard dirigete a Panel Configs y verás que cada panel tiene una enumeración

[celest snow]

ahora vas a tener que mandar el panel nuevamente en el canal correspondido

usando el comando $newpanel <1> <2>

y el bot mandará el mensaje nuevamente con las reacciones con letras y emojis

@thorny heron pudiste solucionarlo?

[thorny heron]

sí, gracias! Pero ha habido parece ser un bug en el que se me repiten dos apartados

mira

se repite lo de soporte ooc

[celest snow]

quizás al momento de enumerar con el comando $newpanel colocaste el mismo numero

[thorny heron]

noo que va, se ve que es de los paneles

que se han bugeado directamente

[celest snow]

no creo que se haya bugeado

[thorny heron]

sigue igual

no sé por que

[hollow thunder]

Can I have how to add those buttons instructions in English please?

[celest snow]

use the command $newpanel <id1> <id2>

[jade topaz]

Bot down for anyone?

[scenic plinth]

No, what seems to be the issue?

[jade topaz]

I have it in my server and I can’t close current tickets or anything

Members can’t open either

[scenic plinth]

Can you use the $debug command for me please

[jade topaz]

Sure

Nothing

[scenic plinth]

Odd, is the bot appearing offline?

[jade topaz]

Nope

[scenic plinth]

Have you configured premium on your server?

[jade topaz]

I had premium but cancelled

[scenic plinth]

Ok, so you will have to invite the normal bot for it to work correctly, unless you renew your subscription. Without the premium subscription activated on that server the premium bot will not respond to commands, reactions, etc.

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[jade topaz]

Ahhhhh ty

[scenic plinth]

No problem, have a great day.

[jade topaz]

You too

[calm veldt]

I have another question regarding multipanels (now that I got them to work thanks to help from here ❤️ ): Is it possible to make multipanel "trees"? So basically have this:

Stage 1: multipanel 1 including panel 2, 3, 4
Stage 2: panel 2 is another multipanel containing 2a, 2b, 2c / same for panel 3 and 4
Stage ...: repeat until tree complete

If it works, does it work the same way as with normal multipanels or do I have to do something special?

[scenic plinth]

No, all panels are separate panels with their separate functions.

[dusty topaz]

Hi guys i can try the ticket tool premium bot by free 7 days or not?

[scenic plinth]

Yes you could, as long as you haven't done it before. I haven't necessarily myself used the free trial, but yes as long as you can redeem it via the server configs in the dashboard.

[valid ibex]

heya, got a problem here

invited the bot to my server and i dont see it in the "manage servers" tab

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[rough moth]

@valid ibex do this

[valid ibex]

will do thx

how do i level up my level? i have admin in my server

ah found my problem

thx

thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #17 - 27)

[rough moth]

Owner, admin, dashboard role

Those are the only levels u can get

[zealous ridge]

I think my premium just ran out but idk. The bot doesnt respond to commands and I have normal and premium in my server. Should I kick premium?

[rough moth]

do u have premium, if not it wont work, so kick it

[valid ibex]

ticket tool did not react?

[rough moth]

does it have the correct permissions

[valid ibex]

yep

add reactions and other stuff

[rough moth]

try resending

[valid ibex]

did

[zealous ridge]

k thanks

[iron night]

Gave 1 Rep to DisguisedBaby (current: #17 - 28)

[valid ibex]

got the same thing

but how does this work?

[rough moth]

premium feature

for buttons

[rough moth]

does it have a reaction for create ticket?

[valid ibex]

nope

[rough moth]

it needs one

[valid ibex]

people have to manually react to it

[rough moth]

wdym?

its always like that

there are reactions and buttons

[valid ibex]

what im saying is

[rough moth]

and even command style opening

[valid ibex]

ticket tool did not react to its own message with the emote

[rough moth]

check if the create ticket setting has a reaciton

[valid ibex]

which means people have to click add reactions and find it

[rough moth]

then ticket tool doesnt have perms

check if it does for that channel

[valid ibex]

ive already checked that off

has reaction perms and other stuff

[rough moth]

try giving it admin

to test, u can remove after

and then resend the panel

[valid ibex]

strange

my bot role has the reaction perms

but when i put ticket tool's special role with every perm it worked

(excluding admin)

[rough moth]

it needs other perms too

not just the reactions

[spiral moat]

I want to have it so when I open a ticket it pings the Staff role how do I do that?

[valid ibex]

oh well

thanks again @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #17 - 29)

[rough moth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rough moth]

np

[rough moth]

check this out

Aiden

[spiral latch]

I'm trying to get an emoji inside the embed text for the Ticket Tool and can't seem to figure out how to do so.

I tried checking the docs and can't seem to find it.

[atomic solstice]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[outer spear]

how to do buttons?

[pale pilot]

You can send a button panel with the $newpanel command (and including the panel ID behind the command like $newpanel 1 2 3

[indigo vortex]

is the bot down or it doesn't work for me

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[outer spear]

ok

[pale pilot]

bot is up and running on all shards

[zenith crypt]

hi, is there a way i could change the transcript file format to something other than HTML? I just want to find a way to preview these tickets

[pale pilot]

There's not. I also don't know why the preview couldn't be rendered.

[zenith crypt]

that's okay. Thanks anyways 😊

[iron night]

Gave 1 Rep to Simple (current: #6 - 90)

[prime quest]

Is there any way to hide these categories until someone creates a ticket?

[craggy geyser]

Unfortunately not. That's a discord thing and there is nothing we can do about it

[prime quest]

Okay, thank you for your help!

[craggy geyser]

No worries. Have a good day

[plain torrent]

In my server I set up my bot and it was working perfect until i tried to add somebody to the ticket. I typed the user of the person correct and it wouldnt work. When i tried to @ them in the ticket the @ wouldnt even show up.

[scenic plinth]

You have to use the user ID, it doesn't exactly notice it without the ID of the person or role you are adding, in which most cases you can just ping them using their user ID by doing <@userid> in that format.

[plain torrent]

tysm

[jade topaz]

Can we buy premium using crypto?

[shadow axle]

open a billing ticket from #🎫│make-a-ticket

[ivory stag]

my embed colour wont change im trying to make it black but its still dark green

can anyone help me

[mystic hound]

do you have premium?

[ivory stag]

no

do i need that ?

also is it possible to have a picture instead of texte

[mystic hound]

you need premium to change the embed colour, its also required to insert images in the embed

[ivory stag]

ok ty ill get the trial to see if i like it

ok i have the trial now how do i add an image could you like screenshot it and show me please

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[mystic hound]

follow the steps above to get to the embed settings, the image can be inserted under the image url section

[ivory stag]

but its a animated picture i made and i dont know how to get the image URL

ive seen servers have animated pictures on the ticket tool

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Jun 22, 2021, 2:07 PM

[jade topaz]

Ig he mean't bot's logo

[ivory stag]

ill show you

like this

but i want a different picture

[atomic solstice]

yep that's a Direct URL

[atomic solstice]

follow this

[ivory stag]

ok ill try ty

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 126)

[jade topaz]

Yes

[atomic solstice]

you can use imgur to convert your gif to a link

[ivory stag]

oooo ok

[jade topaz]

Or upload it to discord and copy link

If you don't know how to dm me, I got you

[ivory stag]

ill try it

can i use like stuff like this on the text part ?

[jade topaz]

Yes ig

[ivory stag]

its not working

im trying to use this

[jade topaz]

Lemme check

[ivory stag]

ok ty

[jade topaz]

You cannot use emojis rip

[ivory stag]

ah ok

[jade topaz]

Not custom ones

You can use the regular one's like smile and stuff

[atomic solstice]

you can

[ivory stag]

can you ?

how

[atomic solstice]

you have to use their ID's though

[jade topaz]

Oh my bad

[atomic solstice]

either just write \ before the emoji

you will get something like this :

!Correct

[ivory stag]

ok like not the :: part the really long number right ?

[atomic solstice]

then just copy the entire thing

[ivory stag]

ok

[jade topaz]

You don't get id though?

[atomic solstice]

the entire thing is the ID

<:emojiname:emojiID>

that's the whole thing

you have to have it like this for ti to work in the embeds

[ivory stag]

it didnt work

[jade topaz]

Give me the emoji

[ivory stag]

[atomic solstice]

can you take a screenshot of where you put it?

[jade topaz]

:hu:856901238875619348

[ivory stag]

in the text part

[jade topaz]

Remove a?

[atomic solstice]

no

a means it's animated

[jade topaz]

Oh kek

[atomic solstice]

without it it won't move

[atomic solstice]

did you save?

and then sent it again?

[ivory stag]

yes ill show you what happens one sec

[atomic solstice]

is the emoji from your server?

[ivory stag]

just does that

[ivory stag]

no

[atomic solstice]

then enable use external emojis

on the bots role

[ivory stag]

ok

[atomic solstice]

if it still won't work then it means that the bot is not in a server which has that emoji

which means you cannot use it

[ivory stag]

already enabled

[atomic solstice]

since bots can only use the emojis which they see in all the servers they are in

then it means that the bot is not in a server which has that emoji

so you have to either add that emoji to your server

or use another emoji

or invite the bot to the server which has the emoji

[ivory stag]

oh ok thats fine

the is in my server though but that doesnt work

it cant be an animated emoji

thats annoying

[atomic solstice]

it can

[ivory stag]

becuase ive just put a normal one on ( ) and thats works

[atomic solstice]

look here:

[ivory stag]

so what do i do then

[atomic solstice]

oh wait

might be a bug, but may not be bot side but discord side

[ivory stag]

ok ill find an unanimated one ty though

[atomic solstice]

wait no

I am just an idiot

ok, it's a bug

[jade topaz]

[sharp ether]

noob here. Had this setup but am now getting a message " ticket tool limit reached. 1/1 " when trying to open a ticket.

Cant find anything in the documentation. Where do i go from here?

[atomic solstice]

well for me it just worked

animated as well

[atomic solstice]

that means you already have one ticket open. the default limit is one ticket per user for that panel

[sullen sail]

bonjour bonjour sa fait 5 mois que jai demander un deban mais je suis toujours pas debvan

[atomic solstice]

which means after that previous one is closed you will be able to open another one again @sharp ether

if you want to increase the limit then follow this

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[atomic solstice]

Bonjour, d'où essayez-vous de parier pour être débanalisé ?

[sharp ether]

Thank you!

[atomic solstice]

no problem

[jade topaz]

I need help with set up

[rough moth]

Check #573205317870157855

Or this

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[jade topaz]

Ok

[dreamy talon]

What does it mean by global ticket limit 🤔

[mystic hound]

It's a limit across all panels, meaning if your limit is 2, a user can only have a total of 2 tickets in your server

As opposed to panel specific limits that only take into account tickets under a specific panel

[dreamy talon]

Ah alright

Thanks

[jade topaz]

How do I make my tickets dont delete when I do the command $close

[rough moth]

Two step close

U can enable that on your panel on your dashboard

[jade topaz]

thx

[iron night]

Gave 1 Rep to DisguisedBaby (current: #17 - 30)

[rough moth]

Np

[humble sequoia]

Pong! Latency is 1907ms. API Latency is 5225ms [-]

[jade topaz]

also with the two step close it deletes

what should I do

[spring rose]

it tells me that the bot site is blocked

how can I do?

[eager cargo]

Can you send a screenshot?

[abstract wigeon]

Send a screenshot of the error message.

[spring rose]

ok

[eager cargo]

Most likely an issue with your internet.

[abstract wigeon]

https://tech-banker.com/how-to-fix-err_network_access_denied/

[spring rose]

Thanks

[abstract wigeon]

Our pleasure

[simple igloo]

hey where can i do that a role cant make tickets

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[eager cargo]

^

[simple igloo]

thx

thx @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #4 - 125)

[eager cargo]

My pleasure

[urban hazel]

How do you get the new interactions reactions?

[abstract wigeon]

You need to have Premium

[eager cargo]

(No you don't)

You can just do $newpanel panelIDhere @urban hazel

[urban hazel]

we do but the owner of our server has im just doing the work

[urban hazel]

any way to do it in dashboard?

[eager cargo]

No, apologies. Not yet at least. You can customize the buttons on the dashboard though.

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[pale pilot]

@jade topaz Ticket Tool is no mod mail lol

[jade topaz]

What?

[pale pilot]

regarding your #📈│reviews

[urban hazel]

cant find the panel id @eager cargo

[eager cargo]

It’s the number next to the panel name in your Panel Configs

[urban hazel]

so like #3?

[eager cargo]

Yes but don’t put the hashtag when doing the command

[urban hazel]

alr

thx @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #3 - 126)

[eager cargo]

My pleasure

[violet flint]

Hey, I just started ticket tool premium, and I have two questions. When I set up the tool, and when someone picks a ticket, there's no option to claim anymore?

Also, how do I change the avatar/status?

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[ornate notch]

؟

[robust sandal]

@scenic plinth Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[scenic plinth]

Odd

[humble sequoia]

-- moved to ticket --

[craggy geyser]

(for Sarski)

[scenic plinth]

👍

[ornate notch]

lm Arabia

[scenic plinth]

Refer to your ticket.

[humble sequoia]

-- moved to ticket --

[thorny crystal]

Hey, my bot can't seem to close tickets on specific categories

It does create the reaction buttons but they don't work

claiming doesn't work either

[jade topaz]

i bought premium and i need help

[humble sequoia]

-- moved to ticket --

[thorny crystal]

i have premium too if that gets me help any quicker

actually managed to buy premium two times for the same server cause fastspring trolled me, now I have premium through it and the new billing thing

[upper flower]

Give bot perms in categories or give it admin. As well as read embed below

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[thorny crystal]

bot seems to have all perms, it has admin in the server

btw how do I get the new buttons to work? they're cool

[hazy sleet]

How do I get the bot to ping a role with the message it says once a ticket is opened?

[rough moth]

Premium only, $newpanel id

[rough moth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rough moth]

Check this out

[hazy sleet]

Thanks

[thorny crystal]

i have premium, do I need to create a new panel?

also do I need the premium bot for that? if so, how do I add it? will I lose my tickets?

[rough moth]

You do not and you also do not have to make a new panel

Just type $newpanel id instead of $panel id

And buttons should come up

[thorny crystal]

ooh fancy

thanks

how can I get multiple buttons on a single message? for different panels

[scenic plinth]

I don't know how it necessarily functions with the buttons, like if the buttons need to have different emojis, but the command to use the buttons like multipanels with reactions is $newpanel <id1> <id2> and so on.

[thorny crystal]

I see. Thanks

[scenic plinth]

I don't believe they need to be different emojis but that was really never tested or said anything about so I wouldn't know.

[thorny crystal]

Probably doesn't need different emoji, Discord doesn't require it

[scenic plinth]

No problem have a great one.

[fickle vessel]

I cant get to my dashboard when the ticket bot is in my sever

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[scenic plinth]

Try that please^

[jade topaz]

How can I make it so the support roles get pinged when the ticket is opened

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[tight talon]

anyone know why Ticket tool buttons not working?

still shows react emoji and not button when I have the button enabled

[arctic crest]

$help buttons

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[arctic crest]

$help button

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[arctic crest]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[tight talon]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[tight talon]

$help update

[humble sequoia]

How update a panel manually

To update a panel manually; react to it with :tools: - :tools:

[mystic hound]

If you're running help commands for your own use please run it in your own server, don't spam this channel with them ^^

[proven void]

I'm guessing bot sad?

[bleak hare]

Is the web down on chrome? or is it just me?

[eager cargo]

🚧 Please refer to #📣│bot-news 🚧

[jade topaz]

you got an ETA when its back?

[fallow ingot]

All information will be released in #📣│bot-news

[deft coral]

how to change the react option to words like in #🎫│make-a-ticket

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[fallow ingot]

@deft coral ^^

Change the button test as seen above.

[deft coral]

ty

[iron night]

Gave 1 Rep to duck™ (current: #13 - 40)

[fallow ingot]

anytime

[jade topaz]

still down

[fallow ingot]

Yes, when it’s up the information will be released in #📣│bot-news

[thorn oyster]

I need French support

[fallow ingot]

salut je speck français?

Quel est le problème?

[jade topaz]

baguette magique

[fallow ingot]

vous pouvez ouvrir un ticket ici #🎫│make-a-ticket mais si vous voulez que je vous aide, ne vous inquiétez pas, envoyez-moi un ping. ouvrir un ticket de support français.

[fallow ingot]

Qu'est-ce qui ne va pas?

[jade topaz]

i dont speak baguette

[gaunt skiff]

lmao

[fallow ingot]

you literally said magic wand in french.

[jade topaz]

ik lmao

[prime bridge]

Moderator: @upper flower
Messages Fetched: 100
Purge Request: 10
Messages Identified: 10
** Messages Purged:** 10

[thorn oyster]

How ?

[upper flower]

update discord

[fallow ingot]

mettre à jour votre discord^

[tacit galleon]

Just making a suggestion -- make auto save transcript a non-premium feature. This is an essential feature in case anything happens within the server. For those who cannot pay for premium it sucks we can't keep track of what's going on and have to rely on our staff to save the transcript.

[shadow axle]

you can vote to get premium

vote

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[visual cloud]

So before people leave, make sure to ask someone to vote for you.

[jade topaz]

is ticket bot down?

[atomic solstice]

if it answered that means it's not down

please specify what you did before this message got sent to you

[jade topaz]

A member of my server tried opening a ticket

The panel has been working for almost 6 months

never seen this before

[atomic solstice]

wold you please tell me the server name or the server ID?

[jade topaz]

803298331601535017

[atomic solstice]

for which panel did this happen or are you using a multipanel?

[jade topaz]

yeah, it just worked

odd why that happened

[atomic solstice]

it must have been just a discord glitch

[jade topaz]

Possibly, thank you anyway 🙂

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 127)

[atomic solstice]

no problem

[proven void]

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #2 - 129)

[atomic solstice]

[jade topaz]

i need a help

[fickle vessel]

Is the website down

its saying 504 gate way

[jade topaz]

Yes it is

[radiant moss]

#📣│bot-news there was a DDOS attack

[iron creek]

i have a question if i pay for premium now, but was using the free version before, do i have to invite the premium bot into server and kick the othe ticket tool bot out or it doesn't matter if both ticket tools bots are in the server? one regular bot and the other the ticket tool premium bot

[rough moth]

Whatever you prefer, but it’ll be better to just have the premium bot

Having two can cause issues since they have the same prefix

[iron creek]

ok, also what if i already have like 300 open tickets and i kick the regular bot out and keep the premium bot in, will the current tickets be effected in any way or not really?

thanks for your help btw

[rough moth]

In that case it’s probably best to keep the regular bot

You’ll still be able to have all the features if you purchased it

Even on the regular

[iron creek]

ok sounds good, will i still be able to make unlimited tickets or no? i think i reach my max on tickets as i can get any more open at the moment. i have 472 tickets open to be exact lol

[rough moth]

U can only have 500 channels

So that’s the limit

It’s a discord limit

I think you should try closing a lot of your tickets

Not sure why u have so many open

[iron creek]

ok , because i need to keep open while i get all the consoles in from other people shipping them to me and than waiting to get a payout.

i appreciate the help

[mystic hound]

the premium bot takes over from the primary so there's generally no issue

[grave juniper]

web fixed

??

Tell me pls

Waiting from too long

[iron creek]

thanks

[iron night]

Gave 1 Rep to Light (current: #5 - 104)

[scenic plinth]

It takes time, refer to #📣│bot-news, you will have to be patient.

[grave juniper]

Okie sir hope IT resolve sooonnnnn

I am just tired of waiting

[scenic plinth]

I know, we all are, but some loser decided to dox it so you will have to be patient. Sorry.

[rotund herald]

Hey, I see there are now buttons in #🎫│make-a-ticket. How do I get them in my panels?

RESOLVED Answer found.

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[rotund herald]

They're not showing up when I send the panel again

[lapis marlin]

I am having the same issue

[rotund herald]

Just adds back the emoji

[lapis marlin]

It added the extra one to mine lol

[rotund herald]

Try sending a new panel altogether

[lapis marlin]

I did

It has the different emoji but not buttons

Is there a drop down somewhere that we can look through the buttons?

[scenic plinth]

All button options are available through each setting, the 5th dropdown where "Reaction Settings" usually would be is where "Button Options" are, which are all the reactions converted to buttons.

[rotund herald]

The buttons don't appear when sending the panel

[lapis marlin]

No conversion is happening for me either

[scenic plinth]

@lapis marlin @rotund herald You have to use $newpanel <id> to send buttons, the bot isn't able to send buttons through the panel configuration channel selection.

[rotund herald]

Which ID? Message ID or Panel ID which is found on the dashboard?