🆘│community-support

[glossy anvil]

the reaction is back

[tribal cedar]

It should be

[glossy anvil]

although i cant click it

[tribal cedar]

Where is the reaction?

[glossy anvil]

it appears if i right click the message only

[tribal cedar]

Cuz before you were trying to click inside the panel message

[glossy anvil]

it like

doesnt appear

[tribal cedar]

Did you resend the panel after you added the reaction?

[glossy anvil]

yeah i did

[tribal cedar]

Can you delete the message that's currently there and resend again and show me? Verify that the create ticket reaction is set first though

[glossy anvil]

ok

sorry for the wait, it just loads

[tribal cedar]

No worries

[tribal cedar]

The reaction should be showing at the bottom of that panel message unless something changed.

Whats your serverID? A support staff will have to look

[glossy anvil]

852903890805719063

[tribal cedar]

Quo if your looking into it would you fill me in?

[craggy geyser]

It's definitely not a perms issue. And that is all I can check while Probie

[tribal cedar]

Without doubt not perms. I don't want to resend my panels either lol

In the video it looked like the reaction WAS in the panel message. Maybe I'm just fried mentally rn

[eager cargo]

You can just react to the message yourself and it’ll open a ticket

[tribal cedar]

I've never seen that.

I'll have to try it out

Any reaction?

[glossy anvil]

i think so

[craggy geyser]

The right one

[glossy anvil]

but i dont have perms to react myself

im sorry for wasting your time on this. im just really confused

[tribal cedar]

You aren't the only one. The bot should send the reaction right after it sends the panel message

From what I'm gathering from Quo you need to add the reaction yourself. However. I would suggest you #🎫│make-a-ticket at this point because something isn't working the way I'm used to

[glossy anvil]

Well that sucks. i cant even react to the lock on #853389306319601684

oh wait nvm im not aupposed ot do that

Oh god so many typos

[tribal cedar]

Yea that'll close it

No worries I'm fluent in typo

Just give them some time to get to the ticket. If anyone was available they would have answered already

[glossy anvil]

okay

ill try

[tribal cedar]

Sorry I couldn't help you

[glossy anvil]

There is no problem. you dont have anything to do with this, since you didnt make the problem.

[tribal cedar]

Yea but I fix problems. Its what I do and doesn't bode well when I can't lol gl though someone will help

[mystic hound]

a pro tip is explaining the issue after you make a ticket, gets you faster responses than us thinking someone made a ticket then went afk

[subtle solstice]

Is there any way to change the ticket numbers in 3 different panels to completely separate numbers

So like 1 pannel tickets will start with 0001, 2nd panne with 10001, and third pannel with 2001

Right now when I change “Ticket Count” in any panel in the general options it changes that ticket count for all other panels in the server

[rough moth]

Did u change the ticket count for each of your panels

To whatever you would like it to be

[solid stream]

What you could do is manually set the count to 2000 for one panel then each ticket it creates will be 2001 etc..
and your other panel count to 3000 or 1000 etc..

[candid star]

im trying to get it where each of my reactions open a ticket i have set 6 reactions but only one opens the ticket any tips?

[frosty wolf]

how can i make it so the user can only view the ticket channel and @/everyone cant

nvm

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[scenic plinth]

Thats a premium feature, if you are still having trouble try the above.

[candid star]

i have premium

[scenic plinth]

Alright follow that then

[candid star]

thx

[scenic plinth]

Np

[tacit sigil]

i have proplem in five m when i open five m it s give me black screen

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[scenic plinth]

@tacit sigil ^

[jade topaz]

I wanted to know if I could open a ticket with the ticket opener name? I tried user but it only gave the ticket user id

I also tried user.name but didn't work

Sorry if this is a dumb question

I'm pretty new to tickettool

[atomic solstice]

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[atomic solstice]

@jade topaz you can try doing {ticket_user_name}

[marble spruce]

https://i.imgur.com/u4ioQwJ.png how do i get this message automatically pinned?

[craggy geyser]

In general options there is an "auto pin ticket" option

[marble spruce]

great ty

https://i.imgur.com/90Twa36.png where do i go to save this?

bc when i click the auto pin, and x out of it, it doesnt save

nvm, had to refresh

does setting a ticket limit to 0 allow them to make infinity tickets?

[craggy geyser]

I don't think so. But you can do 99 or something large that shouldn't be reached

[atomic solstice]

no ticket limit to 0 makes it so no-one can open tickets

[broken ridge]

How do you make it so that when you do a command like $successful an embed pops up

[mystic hound]

you would have to make it a tag, see below

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[jade topaz]

I only want the delete ticket thing

Any way I can disable the other 2

[atomic solstice]

You mean from the embed? If yes then that can be changed from the panel configs, you pick the panel, then you go to the Moderator Options And this embed can be changed in the Moderator Message

[jade topaz]

Ohh

Thx!

thanks 601783394334015498

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 115)

[atomic solstice]

No problem

[jade topaz]

🙂

[ashen kernel]

i just wanted to know where the transcript of ur ticket is sent??

[atomic solstice]

it will be sent to you over DM. If you can't see it, that means that your DM's have been closed which means that Ticket Tool cannot Dm you. I suggest having a server which only has bots that you want to receive dm's from, and just have the dms open for that server. then you will receive transcripts from the bot from any tickets you opened in any server

[atomic solstice]

Hi, please try to log out and log back in to the dashboard, also check that you are logged in with the correct Discord account

[jade topaz]

i tried

[atomic solstice]

the server that you added the bot in is it a server made by you or are you a staff member there?

[jade topaz]

my friend trolling me and he demote me😂

[atomic solstice]

then, type $level in any channel in that server and tell me the number which the bot says

[jade topaz]

4

[atomic solstice]

then you should be able to see it

[jade topaz]

yea he trolling me

[atomic solstice]

are you sure you are logged in with the correct account to the dashboard?

[jade topaz]

yes i made it bro its work ty

[atomic solstice]

np

[jade topaz]

ty @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 116)

[robust sandal]

Uzumaki

When I invite the Ticket tool it tells me authorized and when I go into my discord it does not appear in my members, it is just available in my roles that's all, and when I create a panel its display nothing at all in the living room to put my tickets

French (fr) → English (en)

[atomic solstice]

/fr make sure the bot has a role which lets it see the channel that you want to send the panel into

[robust sandal]

assurez-vous que le bot a un rôle qui lui permet de voir le canal dans lequel vous souhaitez envoyer le panneau

English (en) → French (fr)

[atomic solstice]

@jade topaz ^^

[scenic plinth]

/fr When it enters the server, make sure you are looking at a channel the bot can see.

[robust sandal]

Lorsqu’il entre dans le serveur, assurez-vous que vous regardez un canal que le bot peut voir.

English (en) → French (fr)

[scenic plinth]

/fr If you cannot see it in your member list when it joins the server, you need to make sure you are viewing a channel the bot can see. You can also ping it using its ID, which I will leave below for you to copy and paste.

[robust sandal]

Si vous ne pouvez pas le voir dans votre liste de membres lorsqu’il rejoint le serveur, vous devez vous assurer que vous affichez un canal que le bot peut voir. Vous pouvez également lui envoyer un ping en utilisant son ID, que je laisserai ci-dessous pour que vous puissiez copier et coller.

English (en) → French (fr)

[scenic plinth]

@pseudo glen

Any channel

No problem, if you have anymore questions feel free to ask!

[jade topaz]

Hey guys is there a way to keep people from having the @ everyone perm when opening a ticket in my server? These trolls are getting annoying

this isnt that everyone is able to see it, they can ping everyone when a ticket is opened

[craggy geyser]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[craggy geyser]

Hmm. That doesn't have anything with mentions. So I imagine it shouldn't enable them to

[jade topaz]

It leaves it in the neutral position but unfortunately that means people can still mass ping unless I change it manually

[craggy geyser]

How many people are in these tickets to be able to have it mass ping?

[jade topaz]

like 7

but im not sure if people outside the channel can see it

[analog yarrow]

How can I set this up with the Premium Bot?

[craggy geyser]

They shouldn't. But I am trying to find a better solution for you

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[ashen kernel]

oh okay tysm !!

[atomic solstice]

no problem

[craggy geyser]

You can change the category permission for everyone to not be allowed to mention everyone and then it will apply to all tickets

[livid stump]

Guys how can i put a mention in the private chat (#ticket-0000), in the bot message?

[jade topaz]

I will look into it, that was my first thought but it didnt seem to work

[craggy geyser]

Edit the ticket message (not the embed) to add a ping

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[craggy geyser]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[livid stump]

ok thanks

[analog yarrow]

I tried doing this but...

[scenic plinth]

You do not have premium from the looks of it, multipanels are restricted to premium users.

[analog yarrow]

I do...

I did the free trial

[scenic plinth]

Make sure you have invited the premium bot.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[velvet hearth]

Hey I was just asking , after I made everything in the panel I need and did the free trial , when I write in ticket message that I want to mention any role , it doesn't mention it , idk y

[craggy geyser]

Have you done it in the embed or the text above the embed?

[late rose]

Is there a way to make the bot create ticket channels in the category that the panel is in?

[craggy geyser]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[craggy geyser]

Like this

[late rose]

Is it premium-locked?

[craggy geyser]

No

[late rose]

Pog

I must have missed that. Thank you.

[marble spruce]

is there a way to make it only do this once: https://i.imgur.com/QVXxEAR.png (send a transcript to the user one time)

[atomic solstice]

you you can choose if the bot sends the transcript to dm.

You can choose from:
Dm on Close
Dm on Delete
Dm on Close & Delete

You can set this up from the panel itself
In Logging options there is an Direct message transcript option

[jade topaz]

How do I setup the ticket bot

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[atomic solstice]

here ^^

[prime bridge]

DaMi has been silenced for 10m
Reason: Posting Discord Server Invites

DaMi#6018 | 637545374168645632

[marble spruce]

ah ok thanks!

[jagged plover]

Como que faz uma mensagem com reação para que a pessoa ganhe tal cargo?

[robust sandal]

NarutinBoladoDoBaileDaGaiola

How does it make a message with reaction for the person to win such a position

Portuguese (Brazil) (pt) → English (en)

[limber sail]

Hi! When a Member of my server tries to make a ticket it shows this.
https://cdn.discordapp.com/attachments/853456911877668897/853683014499565578/image0.png

Ticket limit

[mystic hound]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[limber sail]

Ty!

[jade topaz]

it lets me invite the bot but wont let me manage

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

Hi.

How do I set it up?

I do not get it.

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[ruby roost]

hello

@atomic solstice

hello

[atomic solstice]

Hi, please don't randomly ping, if you need help just ask in the chat and someone will answer

[ruby roost]

thank you for replaying

i have some error

i invite ticket tool bot

but i dont find it in mange server place

tryed close page and refresh nothing happend

[atomic solstice]

Try to log out and log back in to the dashboard

[ruby roost]

oh okay

[atomic solstice]

refreshing won't fix the issue

[ruby roost]

k

i will be with one moment please wait.......

it worked

thank you sir

thanks @atomic solstice

[atomic solstice]

no problem

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 117)

[ruby roost]

1

1

why its not work

[atomic solstice]

what do you mean?

it did work

[ruby roost]

i want give you rep

[ruby roost]

yes

[atomic solstice]

it already did

[ruby roost]

k

[atomic solstice]

when you typed thanks @ my name

[ruby roost]

sorry iam from egypt

[atomic solstice]

np

[ruby roost]

i writed egypt letter

[jade topaz]

What do I do when it says ticket limit reached?

[solid stream]

You can either raise your ticket limit in the dashboard (this is per users)
or you can simply delete an open ticket you created.

[jade topaz]

It's for one of my members in my discord he has no tickets open but it's saying his ticket limit has reached, could have been a glitch when he opened a ticket and left then I closed that ticket cause he left the server then he came back? Sorry that's really confussing

Nvm I figured out the reason thank you

[cold anchor]

$vote

[humble sequoia]

Votes

Current Votes: 2
Lifetime Votes: 2
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 1 day, 0h, 0m
To redeem your current votes use $vote redeem

db5ae-7a2ed-686aa-3175d

Premium key

Key: db5ae-7a2ed-686aa-3175d
Duration: 10d, 0h, 0m, 0s

[jade topaz]

How do I make a role be able to see the tickets?

[rough moth]

Go to your dashboard, then panel config, the panel you want to add the roles to, general options, and then you’ll be able to add support team roles

[jade topaz]

thanks

[rough moth]

Np

[cold anchor]

Where do I set who is in the "support team"?

Is there a way to set it for a whole server or is that done for each individual panel?

[rough moth]

Do u want the whole server to see the tickets?

[cold anchor]

No, just a certain role for support people.

[rough moth]

Nvm, you’re trying to setup your support team roles for each panel correct?

[cold anchor]

I was wondering if there is a way to set what the support team role is for all panels or if it's done for each panel.

[rough moth]

You have to set it for each panel

[cold anchor]

Gotcha.

[rough moth]

Giving staff a mutual role for support tickets may be easier

[cold anchor]

Is there a place to update that for a panel I already made?

[rough moth]

Yes

You can always edit a panel of yours

[cold anchor]

I've been looking and just can't find where to update a panel's support team role.

[rough moth]

It’s in general options when ur editing your panel

Should be all the way at the top

[cold anchor]

Yes, it is!

I don't know how I missed it.

Thank you!

Thanks @rough moth

[iron night]

Gave 1 Rep to JustSomeone (current: #21 - 9)

[rough moth]

Np anytime

[vague widget]

@jade topaz send me friend's request please

[rough moth]

Please don’t ping any staff

If you have any questions or concerns ask here or make a ticket in #🎫│make-a-ticket

[jade topaz]

hi
why?

[cold anchor]

Is there a way to set where commands like $help or $vote can be used?
Or to set which roles can use commands?
I only saw an option to blacklist both commands and reacts, but not just commands.

[eager cargo]

You can't edit the $help and $vote commands but you can edit all of these.

Just press the grey settings button and you'll be able to customize who can use and who can't use the commands.

Also what channels the commands can be used in and what channels they can't be used in.

[white rampart]

hello! if i delete the channel where the ticket was closed, will the transcript be affected? or if i delete the ticket will the transcript be affected?

[solid stream]

If you have a saved transcript then it's saved, You can delete the channels.

[white rampart]

ok! if i delete the ticket it would be the same as deleting the channel right?

[solid stream]

Just make sure the transcript isn't saved in the channel you're deleting lol

[solid stream]

channel/ticket same thing.

[white rampart]

ahh ok tysm !!!!

[analog yarrow]

I did this with the premium bot but it did not show up like that?

[gusty scaffold]

Any way to disable [transcript in certain channels aside from ticket channels?

[scenic plinth]

The first panel message will appear as the mutli panel message.

For example if you have that for panel 2 and do $panel 2 1 it appears with panel 2s message.

If I did panel 1 and have it set to "Use :admission_tickets: to open a ticket" then it will appear as the panel message.

[scenic plinth]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[analog yarrow]

huh

[scenic plinth]

I assume you from the looks of it have premium and have the reactions set properly.

The panel message you have is what you have for panel 1, so for the multipanels message to change panel 1s panel message has to change.

[analog yarrow]

OHHHH OK

Thanks

Thanks @scenic plinth

[iron night]

Gave 1 Rep to ♡вroĸenѕмιle♡ (current: #7 - 78)

[analog yarrow]

:)

[scenic plinth]

No problem, have a great rest of your night!

[viscid sable]

I have a huge server and we utilize the ticket system HEAVILY, I'm logging all tickets to a category but the issue is that after 50 channels, the category cannot hold more channels. This makes everything overflow and I end up with a billion channels in the top part of the server without a category. Is there a work around, a setting, a trick I could use to sort new tickets that overflow into a separate category?

Can this be pushed into a future solution/fix? (please mention with answer!!!!)

[merry mango]

hi.

I have an issue.

so my server requires to have multiple tickets open.

but one of my members said they are only able to open one ticket at a time.

like because my server is shop based.

so like if someone wants to order from 2 shops

it won't allow 2.

help me please

[merry mango]

tysm!

[viscid sable]

NVM. Under the Category Open tab you can select multiple categories.

[solid stream]

Glad you found this, I added this feature in a few months back for this exact reason 🙂

[viscid sable]

Might want to update the tooltip to let users know they can select more than one category. Might definitely avoid confusion in the future.

[solid stream]

The dashboard could use alot of updates..

[viscid sable]

[solid stream]

I don't like working one it lol

[viscid sable]

Thanks for the update.

[cold anchor]

Does this mean that any channel the bot is in will allow anyone to use both $help and $vote?
I was hoping to prevent that.

[eager cargo]

Yes

Unless you restrict the bot from sending messages in that channel

[dull orchid]

how to get panel id?:>

[scenic plinth]

Panel IDs are displayed to the left of the edit option.

[dull orchid]

On desktop?

[scenic plinth]

Its displayed on the same spot for every platform.

[dull orchid]

Where i get edit option?

[scenic plinth]

That is the edit option. Close that.

[cold anchor]

Interesting. If I did that, would it still be able to make the tickets when people react to it's embeds?

[jade topaz]

,

[eager cargo]

I wouldn't reccomend changing the permissions for ticket tool considering channel perms / category perms are a vital thing when using TT

just an option, you can try it out if you'd like, if ticket tool stops opening tickets or malfunctions in any way you can change the setting back

[cold anchor]

That makes sense, but I'd like to keep the channels clear of chatter.
Another option I've just thought of is simply setting it so all other roles can do is read the channel. That might make more sense.

[eager cargo]

Oh I thought the channel you were referring to would be a chat channel

Read only works

[cold anchor]

I've made a category that is basically just for tickets, so it's all read only channels for my users.

[fallen badger]

How do i make the ticket message ping a role?

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

There ya go

[fallen badger]

tysm :D

[eager cargo]

My pleasure

[timid dirge]

How did you do that ?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[craggy geyser]

It's a premium feature. See above

[timid dirge]

thx

We've premium

isn't a problem

[craggy geyser]

Perfect

[wicked gorge]

hey

i dont have my server

[timid dirge]

unlog

[wicked gorge]

?

[timid dirge]

and log

sometimes it's arrived you didn't see your server, try to logout, and login

[wicked gorge]

ah

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[craggy geyser]

There is this as well with more detail

[timid dirge]

@craggy geyser is't possible to modify the multi panel ? Because he copy the panel 1, and i want to change image, and text

[craggy geyser]

Whatever the first panel number you use is the panel description that sends

So if you do $panel 1 2 3 edit the panel message for panel 1

[timid dirge]

Ok so if i prepare panel 1 like i want for multi panel, the multiu panel will use the panel 1 like model

Ok thx

[jade topaz]

I have create a ticket and I've been waiting like 7 mnts

[sterile flame]

Hi, so ticket tool is glitched for me I think. It was in my server and I made three panels and it worked perfectly for only two of them. I’ve tried everything from kicking and banning the bot, to resetting its roles and perms. After banning it, I reinvited it to the server, but it still wants me to invite it even tho it’s already there?? I added it to my test server to see if it was working and it worked perfectly on that server…what do I do?

[scenic plinth]

Relog into the dashboard if it is asking you to invite it. If there is not a panel working please let me know.

[sterile flame]

That’s the thing, I’ve re-logged into the dashboard about 3 times

[timid dirge]

My panel is created but allowed roles and diseable roles doesn't work

[scenic plinth]

And it still asks you to invite it? Is it 100% in the server?

[sterile flame]

Yep 😔

[ebon patio]

is the website broken cus i dont see my server on the panel when i reload the page

[scenic plinth]

Ok do me a favor and provide your server ID in a ticket for the Support, you may also be asked to use the $debug command.

[sterile flame]

Okay, thank you.

[scenic plinth]

You need to relog into it. Refreshing does nothing.

[scenic plinth]

What exactly did you put on a disable role for? Like ticket creation?

[ebon patio]

no i didnt do anything i just invited the bot than i went to panel and i dont see the server on the panel

okay its on the panel now

[scenic plinth]

Alright

[scenic plinth]

No problem, have a great day!

[jade topaz]

So i did "$help" but it shows me just a blank message and in this server too i just see blank messages from bots

[tribal cedar]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[tribal cedar]

@jade topaz you mean to tell me you see no text from that command?

[jade topaz]

yes go to dms ill show u how it looks in my pov

[tribal cedar]

You can send the screen shot here

[jade topaz]

Not just with that bot

Its with all bots even in my server

Do i need to change my settings

[pale pilot]

go into your user settings, then "Text & Images" and enable link preview

[jade topaz]

hmm ok

oh lol

Thanks but i didnt enable that setting hmm

[tribal cedar]

Long as its working thats what's important

[jade topaz]

yes

[mystic hound]

most likely will be fully resolved in the next update

[remote peak]

kk

[vestal crystal]

I cant make "read channels" on

[torpid girder]

everytime i try to login this message appears

[atomic solstice]

it' because you are trying to log in to the wiki, only staff can log in there. You have to log in to the dashboard which is here https://tickettool.xyz

[atomic solstice]

you have to set that in your discord server, in the dashboard that's just a visual representation of your discord settings, you cannot change them from the website

[vestal crystal]

Ok thanks

Thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 118)

[atomic solstice]

no problem

[vestal crystal]

When I create a ticket there is no message

[atomic solstice]

Might be still because the bot doesn't have Read Messages perms, which means it creates a ticket but then cannot see it, which means it cannot send the message

[vestal crystal]

What Can I do?

[atomic solstice]

please check the role of the bot in the server and make sure the View Channels permission is

[vestal crystal]

Ok

Oh my bad sry

[atomic solstice]

np

[vestal crystal]

Thanks @atomic solstice

[iron night]

@vestal crystal :: You can't rep Satisfy#4339 for 48 minutes and 39 seconds. Try coming back later?

[vestal crystal]

Thanks

;)

[atomic solstice]

np

[vestal crystal]

One Last question xD! How can I categorize my ticket?

[atomic solstice]

you mean how to make the bot open tickets into a category and not at the top of the server?

[vestal crystal]

Yes

[atomic solstice]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[atomic solstice]

here ^^

[vestal crystal]

Thanks

[atomic solstice]

np

[jaunty fossil]

How invite premium bot

?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

how can i see who opened tickets on the website?

[jade topaz]

Not avilable

sad

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[jade topaz]

$ticket

$send

$help ticket

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[jade topaz]

i found a logging thing

that will send actions to a channel

[dawn sleet]

Hi any one knows how do I change my name?

[warped forge]

Hey.
We currently encounter a weird issue where the bot is no longer creating tickets in the category we set. The only change we made was removing the admin permission as it was a security risk for us (No offense towards you guys, but better be save than sorry)
The category has all the required permissions the bot needs, but it only creates tickets outside the category, which is not what we want.
Is there some kind of command to debug permissions or similar to see what is not working?

[mystic hound]

The debug command is $debug please run it and send the link

Also check if you have 50 channels in your specific category

[solid stream]

^ discord limits you to 50 channels per category, we allow you to set multiple categories on the dashboard to have backups incase it gets full.

[warped forge]

There are only 3 channels right now
https://discordapp.com/channels/509192800865353738/662692902245498910/854021876534870027

On another note: Are there any plans on improving ticket channels? Like pinning the bot's message so that it is easier to access?
We find ourselfs sometimes in strange situations where the channel will have a large chat history, making us scroll up a long time only to close the ticket there... A pin for the message would speed this up a lot.

[mystic hound]

You can enable "auto pin ticket" under the general options of your panel configs. Alternatively you could just use the $close command to close a ticket without needing to use the reaction

As for the category issue please open a ticket I'll have a look

[minor kestrel]

why ticket bot has not react any command

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[minor kestrel]

after this ploblem bot is stable but 3 hour later is not working for me

[mystic hound]

So every 3 hours the bot stops responding?

Or is this is the first time you've had the issue?

[minor kestrel]

ohhh sorry

1 hour later

[mystic hound]

Okay do any of these steps fix the problem?

[minor kestrel]

yes i did it

[mystic hound]

Alright, if it keeps happening and you can't fix it feel free to make a ticket here

[livid stump]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

?

[final cloak]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[final cloak]

$help command

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[final cloak]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[night widget]

I need help

How do i add a role to the channels

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[eager cargo]

You can add support roles which will allow users with this role to see into tickets

[jade topaz]

help

[tribal cedar]

Ask

[jade topaz]

how do i whitelist roles to the ticket bot?

[tough wedge]

hey please can i know why ppl cant send images or links in the ticket?

[scenic plinth]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[tough wedge]

thank you

[iron night]

Gave 1 Rep to ♡вroĸenѕмιle♡ (current: #7 - 79)

[scenic plinth]

Are you talking about being able to access the dashboard?

[scenic plinth]

No problem have a great day!

[jade topaz]

YEs

yes the dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 14, 2021, 5:47 PM

[scenic plinth]

Try that :)

[jade topaz]

I did but it's not working

Do I have to wait for a while for it to load?

[scenic plinth]

If they cannot see it in the dashboard have them relog, it can sometimes take a minute to register with the server.

[jade topaz]

oh

ok

[knotty bluff]

How can I add several reactions to the same message to open multiple tickets?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[jade topaz]

hi

where do i get my role for buying premium?

[tribal cedar]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[jade topaz]

What does this mean

y! @jade topaz

[iron night]

Edit this to change the output of the command!

Edit this to change the output of the command!

[jade topaz]

y!y @jade topaz

oh i forget the command lol

1 min please

ok

y!pc @jade topaz

[iron night]

Thank you!

Thank you for purchasing Ticket Tool Premium @willow mountain. You have now been given the <@&535595160189403136> role!

[jade topaz]

here you go

[knotty bluff]

$ help react

$help react

[jade topaz]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[knotty bluff]

thx

[iron night]

Gave 1 Rep to Sk3leton (current: #10 - 45)

[jade topaz]

np

[jade topaz]

Thanks

[iron night]

Gave 1 Rep to Sk3leton (current: #10 - 46)

[jade topaz]

np

[opal cypress]

Hi

[humble sequoia]

https://www.nohello.com/

[dense mural]

hell

can anyone help me setup ticket bot

@jade topaz

[craggy geyser]

Please don't ping the support team

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[dense mural]

instructions are sh**

[terse patrol]

A server is not loading on my screen.

[dense mural]

i don’t understand em

[terse patrol]

Can somone assist me?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[craggy geyser]

Follow this ^

[dense mural]

can someone do the ticket setup for me

[terse patrol]

Still did not work

[terse patrol]

I would if my new servers would load

[dense mural]

o

[craggy geyser]

Did you log out or just click refresh?

[terse patrol]

Loged Out

[craggy geyser]

Have you tried #573205317870157855 for a simplified instruction?

[craggy geyser]

Run $level in your server and tell me what it says

[dense mural]

yes

[craggy geyser]

Which part of the setup are you struggling with?

[terse patrol]

User permission level with Ticket Tool
@GIO is permission level: 4 (Guild Administrator)

[craggy geyser]

Are you logging in with the right discord account? As logging out and back in should fix it

[terse patrol]

It fixed now

Thanks

[prime bridge]

Moderator: @shadow axle
Messages Fetched: 100
Purge Request: 2
Messages Identified: 2
** Messages Purged:** 2

[shut bolt]

Am I the only one getting a 504 Error when trying to access the webpage?

[deep crater]

I am as well

[shut bolt]

Okey, now it's working

[tribal cedar]

Same.

[forest goblet]

The website is having some issues, we are aware of that

[tribal cedar]

Hello 2x2

Been a bit

[forest goblet]

It's slowly coming back online

[shut bolt]

Okey, thanks

[forest goblet]

Hi! Yeah, haven't talked to you in quite a while

[tribal cedar]

Hope all is well

[forest goblet]

Yeah, how are you doing?

[tribal cedar]

I could complain but then I would need to pay a shrink to listen to me. I just took a breath thats the best I can do at the moment lol

[livid tusk]

i kicked the premium Bot and now i cant invite him back. Where can i invite him back.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

I cant send a Ticket ?

[humble sequoia]

-- moved to ticket --

[jade topaz]

How come the bot won't ping my support team?

ticket

[scenic plinth]

Make sure the bot can @ here / @ all roles etc. You can do this via the role settings. Alternatively you can allow @ everyone to mention the role.

[tribal cedar]

Also make sure its formatted in the ticket message correctly

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

it is : (

ok, well I am mentally retarted

I can't spell the word Moderator apparently

[tribal cedar]

Happens. Glad you figured it out

[shadow axle]

@jade topaz

[jade topaz]

ik right

[jade topaz]

Wait your a mod in here too?

[shadow axle]

[jade topaz]

Do you recognize me at all??

[shadow axle]

yeah

[jade topaz]

ye boiii

[heady swallow]

Hi, I just purchased the premium bot and it still doesnt say i have premium

[craggy geyser]

Have you added it to the server?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[heady swallow]

yes I added it this is what i shows

thats weird I have premium access but it tells me to redeem it

[craggy geyser]

That would allow you to add a key for time. You have premium working hence the active bit

[heady swallow]

will i still have premium after the trial expires since I already paid for it and it doesnt show up

[craggy geyser]

It does show up. The "Active - manage" is the sub

[heady swallow]

i see okay thanks!

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #8 - 67)

[craggy geyser]

No problem

[jade topaz]

Hi

How to get a bot

[copper owl]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[copper owl]

click on the 3rd one

to invite the bot in the server

[marble spruce]

rip bot is down

[eager cargo]

Ticket Tool systems are currently restarting, please be patient while all systems are operational again.

FYI: Read #📣│bot-news.

[marble spruce]

lol u just sent that as i said something

[flint stag]

Is the website of TicketTool down?

[eager cargo]

^

[flint stag]

Ah okay

Thank u

[white rampart]

lol i ran here to see what was up

[eager cargo]

My pleasure

[eternal inlet]

I'm having issues on my end

[unkempt barn]

#📣│bot-news

[copper owl]

All the systems are being restarted, along side some updates. It should be back up as soon as possible ! Check #📣│bot-news !!

[vale laurel]

I’ve followed the #📣│bot-news channel but it’s not giving us updates. I’m not sure why? Does the channel I pick to post in need to be public?

[upper flower]

K.

#📣│bot-news. Read.

[solid stream]

premium is online and 1/4 of free is back

[rough moth]

And we’re back ;)

[tribal cedar]

And so your back from being locked down...

Thats suppose to be singing.

[rough moth]

What

[tribal cedar]

Nothing. I was typing a line to a song and changing the words to try and be funny

[solid stream]

You're just striking out all night lol

Go to bed hahaha

[tribal cedar]

I know!

[eager cargo]

First premium chat now this

Cmon!

😂

[tribal cedar]

Haha hey I got a lot going on irl too rn. Gimme a couple weeks when I'm happier ill be funnier

[upper flower]

This is a community support channel.
Let’s keep this chat on topic. Thanks.

[tall pumice]

Hello?

Mmm

[tribal cedar]

Hi

[wanton path]

can anyone tell me what was the ticket tool update? I don't see anything different.

[tall pumice]

I hace a problem

[tribal cedar]

I don't believe anything user side

[wanton path]

?

[tall pumice]

Have*

[tribal cedar]

I may have a solution

[upper flower]

Just some backend stuff for some front end updates soon

👀

[wanton path]

so in other words, nothing really changed?

[tall pumice]

How do I add a ticket helper?

[upper flower]

Nothing y’all will notice

[tribal cedar]

Add their role to the general tab

[wanton path]

aww 😦

[tribal cedar]

Panel configs -> settings -> general

[tall pumice]

And, if I add that, will I add a ticket helper?

[tribal cedar]

That will add them as a supporter. They will see all tickets, yes.

You can set perms for them as well.

Thats in permission options

[tall pumice]

Another question

[tribal cedar]

Shoot

[tall pumice]

How do I remove that reopen ticket

[tribal cedar]

I'm sorry?

[tall pumice]

I am using translator, sorry

[tribal cedar]

I'm not sure what you mean. The emoji i don't believe you can remove

At least from displaying. I'm confused if your asking about two step ticket or not

[tall pumice]

When I want to close a ticket, I get a message to reopen ticket and delete ticket, but I want to delete that

[tribal cedar]

Which would after $close or clicking the close emoji it would remove the ticket. No need to $delete etc

Try to disable two step ticket

Same place you set the supporter role in general options

[tall pumice]

OK

[tribal cedar]

Pro tip is you can always click the ? next to an option to get a brief description

[tall pumice]

A problem has already been solved why the other n

N

Not

[tribal cedar]

Which one was not?

[tall pumice]

I did that, I created a helper role and on the web page I added the helper role but I tried to see if it worked, it is assumed that when I create a ticket all the helpers that I added should also see it but only

I can see it and not the helpers

[tribal cedar]

You added it to the general tab?

Check the perms in permission options for supporter role

[tall pumice]

Where is that?

[tribal cedar]

Thats where the role should be listed

[placid minnow]

I put the bot on my discord, when I click to open nothing appears, does anyone know how to help me?

[tribal cedar]

Its correct?

[tribal cedar]

Your bot requires more permissions more than likely. Give it manage channels and it should open the channels. Use the $debug command to check if you have enough perms

[tribal cedar]

Panel configs -> settings -> permission options and edit the open and closed support team permissions

@tall pumice if you need more help than what I've mentioned above just ask. I have to charge my phone but ill check it in a bit. I'm pretty sure others are here to help as well

[rough iron]

Support ticket

🇬🇧

[placid minnow]

I've already given all possible permissions and nothing

[rough iron]

I cant stack ancient dragons pecies

[rough iron]

Pls help

[umbral obsidian]

Im having issues with the permissions as well, it was just wokring a hr ago

[rough moth]

What do u need

[rough moth]

What specifically

[rough iron]

I cant craft dragon leggings

[rough moth]

This is ticket tool support, please only ask questions regarding to that

[ruby adder]

Is there anyway for me to reset the ticket numbers?

[sinful sentinel]

When I add the ticket embed, it doesn't work.

[jade topaz]

You’re in support 2, correct?

[sinful sentinel]

Yes

[tribal cedar]

Yes in general options you can panel configs -> settings -> general ticket count

[indigo owl]

@jade topaz can you help me

[jade topaz]

is website down?

[eager cargo]

The development team is looking into the issues

[solid stream]

Ahh

DDos attack

love these little shits 🙂

Idk why it's not being detected though.

[jade topaz]

These people are so stupid

[meager dock]

they think that is funny......

[smoky horizon]

Oh I was thinking this was some odd update.

Ddos attack really?

[eager cargo]

Unfournately yes

[jade topaz]

Why do people wanna ddos ticket tool?

[atomic solstice]

cause they are jealous

[jade topaz]

lmao

Ok, welp I am toast now, I am dead tired… now I get to look forward to only 6 hours of sleep

Thanks, and ticket tool is awesome, see y’all in 8 hours

[slender minnow]

bcz they cant see tt growing

idk if i should call myself unlucky but whenever i think on helping someone here, the dashboard faces DDoS 😂

[feral ferry]

I want to give bypass access to one person without giving admin what is command?

@atomic solstice ^^

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[eager cargo]

You can give them as a support role so they can see tickets ( will only work for newly made tickets )

If you were referring to giving someone access to the dashboard, you can give them a dashboard role so they can see the dashboard.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 15, 2021, 5:52 AM

[sharp cradle]

umm guys, Error 522
Connection timed out
You
Browser
Working
Atlanta
Cloudflare
Working
tickettool.xyz
Host
Error

[eager cargo]

The development team is looking into the website issues.

[sharp cradle]

Cant get onto Ticket Tool web

Oh ok np

[slender minnow]

i almost managed to get in (showed me the bg)

well i shouldnt since its a DDoS

[upper pelican]

thats what i thought too @jade topaz

i think site is back up!

[solid stream]

alrighty

Think I fixed it

[upper pelican]

ty^

[solid stream]

My internal server firewall rules were all fudged up..

[upper pelican]

thanks @solid stream

[iron night]

Gave 1 Rep to BattleEye (current: #11 - 45)

[solid stream]

I wasn't setup to whitelist..

[ornate mango]

tickettool.xyz is down for me, anyone else ?

trying to invite the bot to my new server

[eager cargo]

Should be back up

Refresh your page

[solid stream]

It's up for me

[ornate mango]

timely

awesome thanks!

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #4 - 111)

[eager cargo]

My pleasure

[slender minnow]

it back i am in

[upper pelican]

its not detecting one of my support roles

idk might be me

[solid stream]

How so?

[upper pelican]

just made another support role name for panel to help in tickets not seeing it for general options>support tean roles

[solid stream]

Did you refresh the page?

[upper pelican]

multiple times

maybe ill log out n in

[solid stream]

hmm..

server name?

and the name of the role that's not showing up

[upper pelican]

Rods Services Acc helper name of role

[solid stream]

very odd

Open a ticket and I'll look into this with you

first, please 100% verify the role exists lol

maybe discord didn't actually name it yet.

[upper pelican]

wym haha i didnt know discord doesnt name roles 👀

[solid stream]

There's no reason I can think of that it wouldn't show up on the dashboard.

[upper pelican]

it wouldnt matter prenium tool vs freenium?

[solid stream]

nope

[upper pelican]

i made it right after the website got back up to check

idk possibly me being dumb as well

[solid stream]

here, let me restart your shard.

$t shard 837938015551881226 10

[humble sequoia]

Server 837938015551881226 should be on shard 3 - checked using 10 shards

[upper pelican]

woa lol

[slender minnow]

perks of being on the team lol

[upper pelican]

now this why i would get heacaches from the coding this involves

xd

[solid stream]

turns out the shard number is actually just a formula

[solid stream]

we have a few shards crashed out, I'll get them restarted.

[upper pelican]

maybe i have to redo the panel.

oh ok

ill let u do it 🙂

[solid stream]

Here we are

All green on the shard page

[solid stream]

^

[upper pelican]

oh

[solid stream]

5 shards had their connection to discord bugged out.

[upper pelican]

thats whay i wanted yes

usually happen when?

[solid stream]

When we're under a ddos attack for 2 hours lol

[upper pelican]

wtf

[solid stream]

I had just finished fixing it

[upper pelican]

people still ddos bots

[solid stream]

DDos on my website

[upper pelican]

i know they do it to like a site called auth.gg

[solid stream]

it started once I wrote in chat I was going to bed lol

people are huge d*cks lol

[slender minnow]

lol battle eye ig you are immune to automod

[solid stream]

But this was some long needed fixes

Dude.. I can't handle slowmode.. doesn't fit my messaging style lol

[eager cargo]

😎

[solid stream]

I like how none of my roles say I'm the developer of the bot lol

just that I'm on the Dev Team.. of 1...

[slender minnow]

lmao

[mystic hound]

make one then ez

[merry mango]

How do i make tickets spawn in the right ticket? like when a ticket appears it goes all the way to the top.

and i want it to have the same permissions as what the category has.

[eager cargo]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[eager cargo]

Ticket tool auto overrides category perms

[merry mango]

ok thx

[iron night]

Gave 1 Rep to Quo (current: #4 - 113)

[eager cargo]

My pleasure

[hidden escarp]

It's not working, what's the solution? I've done this several times

[shadow axle]

open an arabic ticket from #🎫│make-a-ticket

[tawdry oracle]

Big issue here

[craggy geyser]

Buttons are temporarily disabled

[silk vapor]

i cant open the dashboard on the website. i do not own the server but i have admin role (above everything else) and carl bot works. anyone got the solution ?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[silk vapor]

❤️

[prime wagon]

good morning, could someone help me, this closed ticket does not disappear, it is always there.

[meager dock]

@prime wagon you can come call and show me?

[austere crown]

ازاي اعمل support

how do you work the support

[atomic solstice]

#📣│server-news message

[austere crown]

Hello

[atomic solstice]

Do you mean how to apply to become a support member? Or do you need help with something with your bot setup?

[austere crown]

What do I do after this?

Why are there no Arabs to help me here?

Hello

[shadow axle]

open an arabic ticket from #🎫│make-a-ticket

[austere crown]

thanks

[fossil hamlet]

Tags are not working atm is it just my server or

[atomic solstice]

it happened for multiple servers, the deveopment team has been informed and they will sort this issue as soon as they can

[dapper wasp]

We are down.

Site and bot

Not working properly, any update?

[shadow axle]

the bot and the site may be functioning slower than usual right now. The development team has been notified of it

[dapper wasp]

Cant edit anything on the dashbord

[shadow axle]

yes, read what i said

[dapper wasp]

I did, i pay for this. And will launch my server in 2 days. Many bugs/delays last days. Will that continue?

[bitter vector]

How can i add auto responder when someone open a ticket ?

[mystic hound]

retry and let me know, site seems to be back now

[mystic hound]

There's a major update being pushed soon that'll include a rewrite of a lot of the code along with introducing new features, everything should smoothen out after that. In the meantime if there's any specific issue you're having feel free to #🎫│make-a-ticket

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[mystic hound]

@bitter vector is this what you're looking for? ^

[deft coral]

How to use ticket tool premium?

[mystic hound]

Once you buy it and apply it to a server, you'll be able to use all premium features. To invite and enable the premium bot you'll need to head over to the server configs tab

[deft coral]

How will I make it work on previously opened ticket by a normal ticket tool

Can both of them work at the same time?

[bitter vector]

Thx

[iron night]

Gave 1 Rep to Light (current: #5 - 97)

[mystic hound]

once enabled the premium bot will take over for the normal one, commands or closing/saving transcripts in existing tickets will work as usual

although any newly enabled premium features will only work on tickets opened after the changes were applied

[deft coral]

I do have premium enabled for a while and was using it for the past month or so

But the premium bot wasn't being used at that time

[mystic hound]

most premium features will still work on the normal bot provided your premium is active, although I'd recommend switching to the premium bot since its faster

[deft coral]

Gotcha

Thankssssss @mystic hound

[lapis sentinel]

Hey. Pretty sure the update today broke the Tags. Its removing the tag command without writing anything

[flint stag]

The website is not loading again

I created a support-panel and after it I can't do anything.
Nothing is loading on this website, and if I want to open the website again the picture above this message is coming

[craggy geyser]

Currently a known issue on the free bot. The dev team are looking into it

[sharp cradle]

Website is back but being rate limited :(

I just want to invite ticket tool

[deft coral]

My ticket settings got reset wth

Is this because the website is down?

[safe prairie]

[spiral elm]

sorry for spamming

[modern mist]

Hey can please help me?(Im German)

[safe prairie]

Hallo @modern mist,
wie kann ich dir helfen?

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[radiant moss]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[radiant moss]

Third link

[mortal pond]

How do I set up a single panel message with multiple reactions?

Docs are down, I forgot the command.

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[mortal pond]

Is there a command to convert the reactions onto the new buttons again?

[rough moth]

^

$newpanel id

Or ids

[mortal pond]

not working for me 🤔

u sure that's the command?

[solid stream]

The command $newpanel has been disabled for now

[mortal pond]

I see

thank you, the reactions work fine

thanks @rough moth

[iron night]

Gave 1 Rep to JustSomeone (current: #20 - 11)

[solid stream]

I should have an update with them in the next few days.

[whole scaffold]

Good afternoon, I'm sorry if my English is bad, I'm using the translator. I have a problem in one of the servers that I manage, the bot does not open the tickets, I already tried removing it from the discord and restarting the panels, but nothing. Does anyone have the solution to this?

[solid stream]

What's your servers name or id?

[whole scaffold]

This 824679334320013333

[modern mist]

Moin
Ich richte gerade den Bot auf meinem Server ein. Wie kann ich einstellen das die Tickets nach Schließung noch einsehbar sind?

[solid stream]

https://i.imgur.com/p3VLFwX.png

[whole scaffold]

Yes

[solid stream]

Your premium trial expired, you need to select the free bot again.

[safe prairie]

Lass uns mal in #841696865175339068 gehen🙂

[whole scaffold]

Perfect, I try and inform you ^^

[rough moth]

I’m guessing the buttons don’t work anymore atm?

[tribal cedar]

Nope

[rough moth]

Tough

[tribal cedar]

Few days he will have them back

Disabled for now

[rough moth]

Gotta revert back to the normal ones real quick

[solid stream]

When they do get released it will be the same as last time, $newpanel and premium only for the first few days while ya'll hunt down all my bugs 🙂

[tribal cedar]

I think I have 2 panels with 10 reactions each. I feel you but im smart this time. Pinned the panel command #s in a private channel

[solid stream]

https://i.imgur.com/31x4faz.png

I just put in the channel disc lol

[tribal cedar]

Josiah it would be cool to be able to reorganize panels

Smart

[solid stream]

reorganize panels? like on the dashboard?

[tribal cedar]

But the reason I say that is for sanity

Yea drag drop in listing

[solid stream]

[tribal cedar]

That wouldn't affect currently in use panels would it

Lol

[rough moth]

Yes that would be sick

[solid stream]

it would not, but that doesn't sound like any fun lol

[tribal cedar]

Well atm my panels are 2 3 4 18 20 5 6 7 8

[solid stream]

panel 12 2 1 3 4 13 19 21 20 14

[tribal cedar]

No fun at all. Just a thought lol

[solid stream]

so I feel ya

[tribal cedar]

How much hair you got left?

[radiant moss]

What about category groups for panel

[solid stream]

Maybe a true option on the dashboard for multi-panels.

[whole scaffold]

How do I deactivate it?

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[solid stream]

https://tickettool.xyz/dashboard/824679334320013333/server-configs

I can add an option to the dashboard that allows you to select panels to attach to it.

[tribal cedar]

If you did that would you be willing to keep the command syntax? I ask because sometimes ill send a panel to a public channel if a user is being anti smart

[solid stream]

so when you do $panel 1 it will attach the others.

[tribal cedar]

Ah

Nice

[solid stream]

I will need to see about the ability to set the panel order though..

[whole scaffold]

Okay, it already works! Thank you very much for the excellent attention!

[solid stream]

my current drop down doesn't allow that/.

[tribal cedar]

That would work for my anti smart problem as well

[fleet thunder]

Hey the docs page doesnt open for me

[tribal cedar]

Whatever you do will be awesome anyway lol

[solid stream]

The entire docs or just one page?

[fleet thunder]

entire docs

its a white screen

i just want to know the supported variables

[tribal cedar]

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[fleet thunder]

cuz i want to ping the staff role each timea ticket opens

[fleet thunder]

tysm

[tribal cedar]

Do this

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[solid stream]

$id <@&642118166243311646>

[humble sequoia]

<@&642118166243311646>

<@&642118166243311646>

[fleet thunder]

k got it ty

[tribal cedar]

Awesome!

[safe prairie]

Without $

[tribal cedar]

{@staff}

[fleet thunder]

oh nvm the $

yeah works now tysm 🙂

[tribal cedar]

Anytime

[solid stream]

https://i.imgur.com/3Ho5vvd.png
these no longer sort themselves.. they are in the order you add them.

[tribal cedar]

Hmm

[solid stream]

So that means I can add the multi-panel option pretty easily now.

The buttons will be added in the same order you put them on the dashboard.

[tribal cedar]

Gotcha

Like panel

[solid stream]

yup

[tribal cedar]

Wicked cool. I mean idk if there's many ppl with as many panels in my mp but everytime I had to send the cmd I would lose a patch of hair

[rough moth]

I have 6 panels in one

[tribal cedar]

Should have just kept the order somewhere earlier

[rough moth]

For one of mine

[tribal cedar]

2 with 9 each

[rough moth]

Damn

Yeah I don’t have that many

[obsidian agate]

any reason the docs is just a blank page? also some of my servers arent showing even after relogging

[tribal cedar]

Its been mentioned. I believe dev teams looking into it now though. Can we help with anything?

[obsidian agate]

just not able to setup the bot due to nmy server not showing up - just created a test server to see if that one would and it didnt either even after inviting the bot

[tribal cedar]

You need to logout and log back in

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[obsidian agate]

i have 3 times

[craggy geyser]

Were you properlly logging out or just refreshing the page?

[obsidian agate]

tried both

[craggy geyser]

Refreshing won't work. Relogging will. What does $level say in your server?

[obsidian agate]

nothing - bot has all perms

[craggy geyser]

What is your sever id?

[rough merlin]

Здравствуйте

[vale laurel]

Do I need to stay in this server to receive the updates from #📣│bot-news

[rough moth]

If u follow the channel I don’t think so

[vale laurel]

Final answer? 🤣

[rough moth]

U don’t need to if u follow the channel

But why would u wanna leave, this server is superior ;)

[rough moth]

But yeah I follow a channel in a server I’m not in and it works fine

[vale laurel]

I have some weird OCD that I have to read anything that people write in servers I stay on. 😅 lol

Plus I’m on the mod hub and it’s quieter ☺️

[rough moth]

Haha I see

[vale laurel]

Thank you for your help 🧡

[muted verge]

I have invited the bot to my server but don't seem to be able to set it up. How do I do this?

[forest goblet]

@muted verge

1. It is better to do this when turning your phone by 90 degrees, the website is not optimised for landscape format.
2. A detailed setup guide can be found in #573205317870157855.

[coarse umbra]

https://effedion.nl/img/I6a00mE.png

[vale laurel]

Can someone tell me why that’s not tagging right please?

[scenic plinth]

Buttons are no longer usable. It was recently removed last night I believe due to issues with the bot. Buttons will no longer function until it is re-enabled.

[coarse umbra]

How can i fix that now?

resend the panels or?

[craggy geyser]

It might be down to the emojis. You can always use the role id instead

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[scenic plinth]

Resending the panels can function with reactions. You can also use $panel {panelid} to resend them.

[coarse umbra]

sure

[jade topaz]

hi

why emoji not work

i need help

[vale laurel]

That worked thanks 🧡