🆘│community-support

[long osprey]

lemme try

ok it sent a message

cuz i tried doing it through here

and the channel doesnt pop up in the drop down

[atomic solstice]

you can do it from the dashboard as well, you just need to reload the page

log out and log back in or try a different browser

it's just a cache issue

[long osprey]

ok yeah i refreshed and i pops up now

[atomic solstice]

[crystal dome]

Hello everyone, I recently ran into a situation in my server. My staff closed a ticket, saved the transcripts, and tried to delete it. But it won’t delete. It says “closed-0562”. It won’t allow us to view anything within the ticket anymore (as if it’s still loading). We tried to delete by “Delete Channel” but that also didn’t work.

[scenic plinth]

It's a discord issue. If you cannot modify, delete, or see contents of the channel(s) this is a discord visual glitch, waiting it out usually fixes it.

[crystal dome]

I figured just wanted to be sure. Thank you so much! 😊

[iron night]

Gave 1 Rep to ♡вroĸenѕмιle♡ (current: #7 - 77)

[distant flare]

/es It's a discord issue. If you cannot modify, delete, or see contents of the channel(s) this is a discord visual glitch, waiting it out usually fixes it.

[robust sandal]

Es un tema de discordia. Si no puede modificar, eliminar o ver el contenido de los canales, este es un problema visual de discordia, esperarlo generalmente lo corrige.

English (en) → Spanish (es)

[scenic plinth]

Please refrain from translating things for no reason.

[scenic plinth]

No problem, have a good day!

[distant flare]

/es Please refrain from translating things for no reason.

[robust sandal]

Por favor, absténgase de traducir las cosas sin ninguna razón.

English (en) → Spanish (es)

[distant flare]

Ok

[frail parrot]

Bruh, Why does the bot keep everyone's permission on neutral after a new ticket is created?

[candid spire]

$vote

[humble sequoia]

Votes

Current Votes: 4
Lifetime Votes: 37
Linked Votes: 37

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 395569526474801152
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 2 days, 0h, 0m
To redeem your current votes use $vote redeem

[jade topaz]

$vote link @candid spire

[humble sequoia]

Linked to user: 395569526474801152

[jade topaz]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 395569526474801152
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[candid spire]

$vote

[humble sequoia]

Votes

Current Votes: 6
Lifetime Votes: 39
Linked Votes: 38

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 395569526474801152
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 3 days, 0h, 0m
To redeem your current votes use $vote redeem

[frail parrot]

;-;

[eager cargo]

Ticket Tool automatically overrides permissions as it opens tickets with user permissions not role permissions.

[frail parrot]

Yes but i allowed a certain role to access that ticket with the user creating it, it still creates a ticket with @.everyone on neutral allowing everyone to access it irrespective of 'Support Team' permissions.

[sinful dew]

bot down rn?

doesn't seem to be opening tickets?

[jade topaz]

hi

[frail parrot]

?

[eager cargo]

To fix the @.everyone being able to see the ticket, follow the steps below.

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[eager cargo]

To add support roles, follow the steps below.

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[sinful dew]

only in my server that it isn't creating tickets rn?

[frail parrot]

ahh

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[mystic hound]

@sinful dew

[sinful dew]

okay thank you will do

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #5 - 94)

[sinful dew]

hey @mystic hound (sry for the ping if that bothers you), it isn't even responding to cmds ;-;

our prefix is %

and any %cmd tha bot doesn't even answer

[mystic hound]

The bot most likely doesn't have permissions to send messages or view channels

Try looking at your permission settings

[sinful dew]

oh we have had it setup for a while

over a year

and we haven't changed a thing but it suddenly stopped responding

[mystic hound]

So it just randomly stopped working? What's the server ID?

[sinful dew]

yes

here it is: 715801930877894706

[mystic hound]

Alright one moment

[sinful dew]

ty

[mystic hound]

your premium expired but you've still got the premium bot enabled

[sinful dew]

ohh

ty you so much I hadn't noticed

[mystic hound]

Anytime

[keen raven]

What exactly is ticket tool support

[eager cargo]

Ticket tool support.

We assist you with ticket tool, the bot.

@humble sequoia

@pseudo glen

:)

[keen raven]

What’s ticket today lol

[eager cargo]

I haven’t a clue

[cinder breach]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[lapis barn]

Hi, i still have a pending ticket for my 5m Priority. Is this where i follow up on it?

[craggy geyser]

This is the support for the bot. If your ticket is on another sever then you should follow it up there

[lapis barn]

got it. thank you

[jade topaz]

So ive never used ticket tool in one of my own servers so how do I create tickets?

[tribal cedar]

With clicks on either reactions or buttons

Or do you mean how do you set it up?

[jade topaz]

I mean how do I set it up

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[tribal cedar]

Pretty easy steps there

[torn talon]

why can the person who is my support team click the channel still?

like they can open a ticket

[tribal cedar]

Why can they? React to the post?

[torn talon]

yes

[tribal cedar]

Yea thats suppose to be that way

[torn talon]

so they can react and open a ticket themnselfs

[tribal cedar]

Support team in my server make tickets often

Yep

[vocal harbor]

Anyone have an idea why a ticket would lock up on a channel and refuse to load, also unable to delete it

[tribal cedar]

Lock up and refuse to load? You mean the ticket was closed?

[vocal harbor]

Closed ticket, the temp channel is locked on a constant "loading" and won't allow us to delete the channel

[tribal cedar]

I'm not exactly sure what the issue is but if discord can't load messages I would say its a client issue can you share a screen shot

[vocal harbor]

It does this to everyone who is able to see it (20 people)

I don't know if anyone has ever had this problem but it's an eyesore

[tribal cedar]

Your cell service is connected has nothing to do with discord or ticket tool

Try a restart

[karmic granite]

How can I make several reactions work (for different support topics) and can I have each reaction lead to different support groups being pinged?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[eager cargo]

Then for the pings..

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[karmic granite]

Thank you! ❤️

[eager cargo]

My pleasure

[vocal harbor]

How would others not be able to see the channel either then? When I try to delete it, it shows unknown channel no commands work on it

[tribal cedar]

Is everyone having the issue using mobile?

In essence the commands and delete procedure native wise and UI wise aren't working because the channel may be deleted or in any case your client isn't able to view that channel. It's a discord mobile glitch

Use desktop.

[scenic plinth]

There is nothing we can do about a mobile glitch. This usually fixes itself overtime.

[vocal harbor]

It's happening on pc and mobile

[scenic plinth]

Again discord visual glitch. That's a discord issue nobody can really fix. I've ehad it happen when I am making my new server.

[vocal harbor]

Ah so it's a permanent thing, is there any way to like make it invisible?

[primal path]

hey. i recently got my roblox account terminated and had over 10k in vibe nyc. I DO have proof of ownership and my level can some mod/admin help me get my account back. i’ll send pics of proof

[eager cargo]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[primal path]

levels*

[eager cargo]

^

[primal path]

how

[eager cargo]

This isn't the place for ROBLOX support

Apologies

[primal path]

no i was asking someone in the main chat and they said ask the support to try to transfer your levels/gear to my new acc

so is there a way to help by chance?

[eager cargo]

We can't do that.

[primal path]

oh

[eager cargo]

Apologies.

[primal path]

it’s alright..

[marble spruce]

anyone know about this?

[rough moth]

No log out from the website and log back in

You own the server and invited the bot?

Or have admin perms

Can u send me a screenshot of what u see

Here is fine

Could u show me the dashboard now

Ok

Did u sign in to the correct account

It has a different name in the corner

I think you logged into the incorrect account

Oh

Hmm, could u try logging out and logging in again

Try once more

Any luck?

Does the bot have the correct permissions or admin on that server

Where did u log out last time?

Lol

Yeah, you need to relog on the website

Yeah I’ve used the bot for quite some time now

Np tho

Anytime

Haha thanks but I don’t think it works like that :)

It’s just the name of the panel

So you know what it’s for basically

Lol it happens

[cloud bramble]

hi so i made a system where if someone buys something a bot will automatically give them a rank and can say something in chat but i was wondering how i can make it automatically create a ticket for someone

[eager cargo]

Thats not possible, apologies.

[cloud bramble]

is there anyway to go around it

can i allow the bot to read other bots commands?

like if it was trying to create a ticket

sure about that>

bots interacting with other bots

[eager cargo]

Ticket Tool doesn't respond to other bots.

[cloud bramble]

darn

[mystic hound]

Most bigger bots don't do that to avoid issues

[static schooner]

Is this where we ask for help? If so, how do I make it so only my mods can close and delete the tickets. Normal members be closing the tickets and deleting them and I don’t want them to have access to that.

[eager cargo]

Just disable it for members to close and delete tickets in Reaction Options in the panel settings.

Go to close ticket, select your member role as a disallowed role and your mod role for an allowed role

Same with delete

[mystic hound]

Or you can set the reactions to support team only ^^

[eager cargo]

^ that as well. Along with adding the mod role as an allowed role, you can just add it as a support role so you don't have to mark them as an allowed role

Unless thats what you perfer

Steps for adding a support role are below:

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[static schooner]

Thank you, I’ll get to that right now 🙃

[eager cargo]

My pleasure

[static schooner]

alright, i did all the above and it works. but, im wondering why options wont show like the check or x when i react while a normal members reaction is still there. like they react to the lock tryna close the ticket, it stays there and then i react and nothing shows https://gyazo.com/755b2414ccd83d1646fe807a8f962333

if that makesany sense

[broken ridge]

How do you make closing tickets for support only?

Alright, figured it out

[civic heath]

Hello! Tell me why the bot is offline? On other servers everything is fine and it works.

[atomic solstice]

hi, could you please tell us the Server ID?

[civic heath]

841708580825858048

[civic heath]

Thank you. It works!

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 114)

[atomic solstice]

no problem

[finite cypress]

Hi is this the support for rustypot?

[craggy geyser]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[finite cypress]

i file the my problem there?

[craggy geyser]

You would need to find the support for rustypot yes. We have nothing to do with it so can not help you unfortunately

Search rustypot support and there is a link to their discord

[cursive fog]

Will you add buttons?

[shadow axle]

[cursive fog]

😍

[craggy geyser]

They are in testing currently. People with the premium bot (and active premium) can try them out

[cursive fog]

How?

[craggy geyser]

Use $newpanel instead of $panel

[cursive fog]

and for the ticket reactions?

[craggy geyser]

What about reactions?

[scenic plinth]

$panel is used for reactions.

$newpanel is used for buttons.

[craggy geyser]

Yes

Let's you see how it works

[craggy geyser]

^

As said above. Soon hopefully

[sudden nexus]

how to view how many days to premium ends ?

anyone ?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[pale pilot]

You can log in with your email address to see when the sub renews

[humble sequoia]

https://tickettool.xyz/manage-servers

[dreamy plaza]

im having issues while adding 2 roles in the additional roles tab on the website

the save button goes down and i cant reach it anymore ...

[tawdry oracle]

Why cant i access the dahboard?

[dreamy plaza]

do you have all the required things from #799695838917820416

[scenic plinth]

If you are the server owner relog into it please.

[scenic plinth]

It you have any other drop downs open make sure to close them. If that doesn't fix it just open and close some of the dropdowns. I have had the same issue.

[dreamy plaza]

ill try that 🙂

[tawdry oracle]

Do you guys offer support for the new discord buttons instead of reactions yet?

[dreamy plaza]

i dont think so

[craggy geyser]

It's in testing currently. Premium users can try it out but very glitchey atm. It will be available soon for everyone though

[dreamy plaza]

wait how do i use it?

[tawdry oracle]

I am premium

how can i use it?

[scenic plinth]

Use $newpanel to create a panel with buttons.

[craggy geyser]

That ^

[dreamy plaza]

k

[tawdry oracle]

can i create it with my own custom config though?

[craggy geyser]

Same usage as $panel

At the moment it just does a button that is the same as the reaction

Work is being done that should allow custom text, colour and emojis on the button however

[jade topaz]

I can use @pseudo glen like buttons?

[tribal cedar]

Do you have premium?

[jade topaz]

No, why?

[tribal cedar]

Because buttons are in a beta phase and are only available to premium users atm

[jade topaz]

Alright.

Thank you!

[tribal cedar]

Anytime

[scenic plinth]

To my knowledge no.

[restive nimbus]

Hey

Does ticket tool support direct imgur images?

Because It aint working

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Jun 10, 2021, 1:41 PM

[restive nimbus]

seems like i was doing everything right but it took some time to actually update it

[still holly]

hi

how i put the transcription channel

[craggy geyser]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[still holly]

gracias

[frail mirage]

hello there

just need to ask

i forgot how to btw xD

how do i give a role access to all tickets

pls ping when replying

from dashboard d?

[craggy geyser]

Yes. Add them as a support role to the tickets

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[frail mirage]

oo

ok tq

[craggy geyser]

Np

[scenic plinth]

That is a discord thing. Like mentioned buttons are still in beta.

[pale pilot]

Yeah it's not completely broken ^^

[craggy geyser]

It's more broken on android than other versions

[viscid marsh]

Just for confirmation, is there a way to keep a transcript of the ticket in a new channel automatically when a ticket is closed?

[eager cargo]

Yes

It’s a premium feature

[viscid marsh]

And what about the "Category Closed" feature?

[eager cargo]

It’s available to everyone

$help closed

[humble sequoia]

How to set the closed category

To set a closed category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Closed

[viscid marsh]

So is there a non-premium way to log the entire ticket process?

So we can look over it again at another time?

[eager cargo]

Yes

It just won’t be automatic

[viscid marsh]

And is that here?

[eager cargo]

Indeed it is

[viscid marsh]

Perfect.

[outer mist]

Can someone help me? Tickets are getting deleted the moment someone closes it. We are not getting the option to save transcript , reopen or anything

[viscid marsh]

Why does it say "failed to save transcript" whenever I click on the reaction?

[outer mist]

You might have not given it permission to send messages in the logging channel or setup a logging channel

[tribal cedar]

Use 2 step close panel configs -> settings -> general

[tribal cedar]

Possibly the bot doesn't have access to the channel set in automation

Run $debug in that channel

[viscid marsh]

I'll check, thanks!

[outer mist]

Its on

[tribal cedar]

Two step ticket

[outer mist]

Ohh

[tribal cedar]

sorry I may have mistyped

Two step ticket gives close with options

[outer mist]

Thanks it worked!

[tribal cedar]

Awesome!

Anytime

[viscid marsh]

You can review all messages sent during a ticket's being open in the saved transcript, correct?

[tribal cedar]

I believe there is a 500 message limit but I could be wrong about that #

However there is a discord hard coded limit to it

@mystic hound

Or any mod?

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: another day another scammer
Moderator: @mystic hound

[tribal cedar]

Tyvm

[jade topaz]

thank you @mystic hound

[iron night]

Gave 1 Rep to Light (current: #5 - 95)

[mystic hound]

oh that wasn't needed lol, i like banning scammers

[tribal cedar]

#5 pfft no more rep for him! Lol

[jade topaz]

I mean your a good manager.

[mystic hound]

i try, the other two are better though :) for now mwuahaha

[broken ridge]

Alright, so

[jade topaz]

😂 I haven't seen them work..

[broken ridge]

How do you make an embed command like $transcript?

[tribal cedar]

Like a helpful command?

[viscid marsh]

When I view transcripts, I can't seem to find the actual messages sent during the ticket.

[broken ridge]

Yeah, I suppose.

[tribal cedar]

They would be displayed 500 messages back. Idk where the info your looking for is within the transcript.

[viscid marsh]

Hm, I'll figure it out.

[tribal cedar]

Check tags?

[broken ridge]

Basically, $help premium

$help premium

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[broken ridge]

$help closed

[humble sequoia]

How to set the closed category

To set a closed category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Closed

[broken ridge]

How do you make a command like that ^

[tribal cedar]

Those are hard coded

[viscid marsh]

Is there a way to change the name of the ticket channel that's created when a ticket opens?

For example "order {user}"

[tribal cedar]

Thats a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[tribal cedar]

Gotta run awhile

[viscid marsh]

Damn.

[broken ridge]

So, there's a ticket system that uses this bot

That creats custom embeds like these

How do you do that?

[craggy geyser]

Custom embeds such as the above are tags

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[little chasm]

Ayuda

[eager cargo]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[marble spruce]

Any booster perks?

[tribal cedar]

On the community server there are

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[woeful mica]

The server doesn't work for me.

[tribal cedar]

Sorry?

[dim bison]

I can't get $claim to work. Only able to claim tickets by using the reaction.

[jade topaz]

how do i make so the ticket automatically closes after an x amount of time?

[tribal cedar]

Claim requires premium

[dim bison]

We have premium

[tribal cedar]

Are you trying to claim your own tickets?

Setup claiming options as well?

[dim bison]

No, I had another person who also has the support role try to claim the ticket

it worked fine when we had the claim reaction turned on, but once we turned the claim reaction off to try to claim via command instead, it did not work

[tribal cedar]

Well they work together on the same toggle

If you turn off the reaction the cmd won't work

[dim bison]

Oh 😦

Thank you

[tribal cedar]

Anytime

[dim bison]

thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #12 - 38)

[tribal cedar]

❤

[dim bison]

So, where would I suggest letting people claim tickets only via command even while reaction is turned off?
Seems weird that we are able to enable ticket claiming, but if the reaction is turned off, it doesnt work.

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[scenic plinth]

@dim bison ^

[dim bison]

deleted-channel huh
EDIT: oh it was a different server, my bad

😄

[upper pelican]

Hey I set my transcripts to save on my transcripts Chanel but it says transcript failed to save

[royal sable]

Hey I need help on my ticket tool on my sever and I am having trouble connecting it to a channel that way my staff can do it.

[upper pelican]

Wym having trouble connecting

Did u let ticket tool access to that channel?

[tribal cedar]

It could be because the ticket tool doesn't have access in the transcript channel

[upper pelican]

I just saw that as u typed it lol

Ty tho 🙂

[tribal cedar]

Can you elaborate?

[upper pelican]

Thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #12 - 39)

[tribal cedar]

Anytime

[upper pelican]

Think @royal sable has the same problem ticket bot not in the specific channel

[tribal cedar]

Try running $debug in the channel. Prolly missing a perm like embedded links

[royal sable]

Huh

[tribal cedar]

What is the problem your having

@royal sable

[royal sable]

Nun nvm

[wispy night]

hi

how do i set up a logs channel

for all the saved tickets

[eager cargo]

Go to your panel settings and head to Logging Options

you'll find everything you need there

[wispy night]

thank yoyu

you*

I have a few more questions im using this ticket tool as a application bot to be a mod how would I automatically send a list of questions once someone opens a ticket?

[eager cargo]

You can edit the ticket message to send those questions

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[wispy night]

im getting this message when i try to login

[eager cargo]

You're trying to login to the docs

[humble sequoia]

https://tickettool.xyz/manage-servers

[eager cargo]

Go there ^

[tribal cedar]

Your trying to login to the wrong site.....

[wispy night]

ohh

[rotund pasture]

Hi is that it is normal that I do not see my server in manage servers ???

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[eager cargo]

^

[rotund pasture]

okay that's good 😉

[obtuse forge]

my server wont show up after i relogged multiple times

[humble sequoia]

-- moved to ticket --

[wispy night]

is there a limit to how many tickets can be opened???

by different users

[eager cargo]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[wispy night]

no like in total

[eager cargo]

This is per user per panel ^^

No, sorry.

[wispy night]

there is no limit?

[eager cargo]

No global customizable limit, no.

There is a 50 channel limit in categories and a 500 overall channel limit set by Discord.

There's also 1 ticket per 30 seconds per user

[wispy night]

ohhh okay

so we're only limited to the channel limits set by discord

[eager cargo]

Globally, yes.

[rotund pasture]

How can I add a role so that it can gain access to the ticket ???

[scenic plinth]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rotund pasture]

thx bros 😉

[clear berry]

B

[scenic plinth]

Have a good night!

Then leave....

[slender minnow]

someone's dead

[scenic plinth]

Then leave.

[clear berry]

I need help

[slender minnow]

uhh quo can you use @prime bridge ?

[clear berry]

@scenic plinth i need help plz

[scenic plinth]

Don't ping me for support please.

[slender minnow]

rip quo

[scenic plinth]

I cannot help you unless you state your problem.

[clear berry]

What

I need help

Ho is helper

[scenic plinth]

Ok, than ask you question.

I can't help you unless you ask me your question

What do you need help with? What is the problem?

[clear berry]

I have a server i want to make a ticket

How

[scenic plinth]

You can visit the setup documents to see how to do that, below is the link.

[humble sequoia]

https://docs.tickettool.xyz

[clear berry]

How

I visited

But it hard

To do

[scenic plinth]

What seems to be hard to do?

[clear berry]

Ticket

[old scroll]

i paid for premium, how do i activate

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[eager cargo]

^

[scenic plinth]

What part of making the ticket is difficult?

[clear berry]

@eager cargo

[eager cargo]

What can I do for ya?

[clear berry]

I want to do a ticket how

[eager cargo]

Kenzie's trying her best to assist you, I've got the same answer for you. Read over thy documents or look over #573205317870157855. If you still don't get it... explain exactly what you don't get and we can go from there.

Here are the setup documents if you missed them:

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[clear berry]

Ok thx bro @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #4 - 108)

[eager cargo]

My pleasure

[rotund pasture]

I put the roles well but it does not work) =

[eager cargo]

Have you saved?

[rotund pasture]

yes

[clear berry]

@eager cargo Quo#0026 see

How

[eager cargo]

Whats your server name or ID?

[eager cargo]

Head to Panel Configs

Then click Create Panel

[clear berry]

Me?

[eager cargo]

Yes, you.

[clear berry]

Where

[rotund pasture]

@eager cargo BanditLandRP

[eager cargo]

Here.

[eager cargo]

Alrighty, one moment.

Select the free bot in your Server Configs

[clear berry]

@eager cargo

[eager cargo]

Hm?

[clear berry]

Thx but i want one thing only

only

[eager cargo]

Whats that one thing?

[clear berry]

I want to change this

How

[humble sequoia]

رسألة لوحة التذكره

رسالة لوحه التذكره هو المكان الذى يمكن للاشخاص منه عمل تذكره
لتعديلها وجعلها افضل اذهب الى
Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[eager cargo]

^

[clear berry]

Who i go to this

[eager cargo]

Go to what?

[clear berry]

That

[eager cargo]

You go to panel options in your panel settings.

[clear berry]

Than

[eager cargo]

Panel Options

[clear berry]

Than

@eager cargo

[eager cargo]

Edit Panel Message

[clear berry]

Where

[eager cargo]

" Embed Text "

Then just type what you want.

[clear berry]

Ok wait

@eager cargo

I want the ticket dawn not up

How

[eager cargo]

What do you mean?

[rotund pasture]

@eager cargo what do you mean ?

[clear berry]

See

See the ticket

[eager cargo]

You want it in a category?

[clear berry]

And i putit

[eager cargo]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[clear berry]

Thx

[eager cargo]

My pleasure

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[clear berry]

@eager cargo

[eager cargo]

?

[clear berry]

I have a lot of moderator

Bur the Moderator can't see the ticket how?

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rotund pasture]

my other account does not see the tickets

@eager cargo

[clear berry]

What it means

[eager cargo]

It won't see already open tickets.

[eager cargo]

Just more support roles.

[clear berry]

@eager cargo

[rotund pasture]

Why ?

[clear berry]

What

[scenic plinth]

It will not apply to existing tickets. Newer tickets are used for this. If it still does not change it for newer tickets use $debug in your server and provide the link it sends.

[eager cargo]

It's the way it is, apologies.

[rotund pasture]

there and oblige to have the admin perm?

my other account has the roles staff

[scenic plinth]

No it does not need admin. Admin perms will Automatically allow those members to see in that ticket even without a support role defined.

[clear berry]

@scenic plinth

What that means

[eager cargo]

It's just more support roles like the ones above it.

[scenic plinth]

I'm letting quo help you

[clear berry]

Ok

[eager cargo]

You all set Paplo?

[rotund pasture]

but can I make a special role get access to the ticket ??

[eager cargo]

Already existing tickets, sure. Just run the $add ID or user @ command and it'll add them to the ticket.

Works the same with roles.

$add @role or role ID

[clear berry]

@eager cargo

What that means

[eager cargo]

I've told you three times now, it's the same thing as Support Team roles.

[clear berry]

?

[slender minnow]

Additional roles are like extra roles other then your support team. Your support team roles should go in the support team category while the additional roles (the roles which you want to give access to tickets) should go to the additional roles category. You can change the perms for them, you can either prevent the additional roles from sending messages or you can allow both.

@clear berry 👆

[clear berry]

Ok thx @slender minnow

[iron night]

Gave 1 Rep to AN0NYM0US (current: #45 - 1)

[clear berry]

And thx @eager cargo

[iron night]

@clear berry :: You can't rep Quo#0026 for 12 minutes and 23 seconds. Try coming back later?

[slender minnow]

lol ill rep you quo later 😂

[clear berry]

😂

[eager cargo]

🤣

dw abt it

[atomic solstice]

thanks, here you go

[iron night]

Gave 1 Rep to Quo (current: #4 - 109)

[atomic solstice]

wait

[slender minnow]

and that went well

[atomic solstice]

you will catch me soon if I rep you

[eager cargo]

hehehe

[slender minnow]

i can rep you quo

[atomic solstice]

no

[eager cargo]

Yes!

[slender minnow]

hehehe

[eager cargo]

Let me beat satisfy!

[atomic solstice]

@eager cargo we should work together to beat dev and Ticket Tool

[eager cargo]

Im down

[slender minnow]

how will you take down a bot

[atomic solstice]

easily

have more rep than the bot

[slender minnow]

wait how much rep points does he even have?

[atomic solstice]

y!toprep

[iron night]

Reputation leaderboard

# -- Points -- User
#01:    129 - Developerツ#1234
#02:    127 - Ticket Tool#6207
#03:    114 - Satisfy#4339
#04:    109 - Quo#0026
#05:     95 - Light#1591
#06:     84 - Simple#2000
#07:     77 - ♡вroĸenѕмιle♡#0443
#08:     60 - Swift#9871
#09:     49 - 2x2Master#0001
#10:     41 - Sk3leton#8393
#11:     40 - BattleEye#9668
#12:     39 - Enigma#0007
#13:     37 - aaron8#8635
#14:     31 - otaviocng#4443
#14:     31 - Tinyy#3205

Full leaderboard: https://yagpdb.xyz/public/509192800865353738/reputation/leaderboard

Page 1 · Jun 11, 2021, 6:18 AM

[atomic solstice]

129

I have 114

[slender minnow]

i just unmuted this server today so i dont have much idea

ok ill rep both of you 😂

[eager cargo]

Wait wait...

Do it in seperate messages

Whoever gets the ping first in the message gets the rep

[slender minnow]

ik how the rep thing works

[eager cargo]

just checkin

[mystic hound]

You three aren't attempting to cheat the system are you

[atomic solstice]

no

never

[eager cargo]

Uhhh

[slender minnow]

nope

[eager cargo]

Nope!

We are dillgent Ticket Tool... uhh... fans!

[mystic hound]

Good puts ban hammer away

[slender minnow]

yes

[atomic solstice]

I have a ban button on my keyboard

I don't need a hammer

[jade topaz]

Is there a way to let normal users use the $add command without having other mod perms

So they can add each other to a ticket

[humble sequoia]

-- moved to ticket --

[turbid creek]

Can i limit users to only be able to make 1 ticket?

[craggy geyser]

Yes and no. Depends on what you mean by 1 ticket

You can set a limit of 1 ticket per panel. But not one ticket on the sever if you have more than one ticket option

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[turbid creek]

K thanks

[lavish merlin]

Ticket tool down ?

[sudden fable]

@atomic solstice Hey, how do i make the bot ping a role?

[atomic solstice]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[atomic solstice]

you cna either use this ^^

[sudden fable]

I did that

but it doesn't Ping it

[atomic solstice]

make sure the bot has permission to ping @ everyone @ here and all roles

in the settings

[sudden fable]

Bot settings?

[atomic solstice]

no in the discord server

[sudden fable]

Alright

[atomic solstice]

the settings for the bot role

also make sure the name of the role is exactly the same as you have it in the server

[sudden fable]

This?

Alright

[atomic solstice]

yes

[sudden fable]

ok

[atomic solstice]

or you can skip the name completely just by using the Role ID <@&RoleID>

[sudden fable]

👍

[autumn sail]

Il reste des place pour être modérateur ou juste faire partit du staff ??

[robust sandal]

Fanfan

There is still room to be a moderator or just part of the staff??

French (fr) → English (en)

[tribal cedar]

/fr they were accepting applications for certain languages. Not certain if they are anymore

[robust sandal]

ils acceptaient les demandes pour certaines langues. Pas certain qu’ils le soient plus

English (en) → French (fr)

[mystic hound]

the reaction on the application panel is still open

[molten steppe]

Bonjours mon ami voulais que je participe à ce tournois avec lui et il ne m’a pas mis au courant de l’inscription alors est-ce qu’il y a un moyen de s’arranger pour que je soit dans le tournois merci

[robust sandal]

Doritos

Hello my friend wanted me to participate in this tournaments with him and he did not let me know about the registration so is there a way to arrange for me to be in the tournaments thank you

French (fr) → English (en)

[tribal cedar]

/fr @molten steppe sorry but you are in the wrong discord. This is a discord ticket tool bot support server.

[robust sandal]

@molten steppe désolé mais vous êtes dans la mauvaise discorde. Il s’agit d’un serveur de support de bot d’outil de ticket discord.

English (en) → French (fr)

[tribal cedar]

/quota

[autumn sail]

Donc ??

[sudden nexus]

why cannot claim the ticket ?

[tribal cedar]

Do you have premium?

[sudden nexus]

yp

[tribal cedar]

Did you enable claiming?

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[tribal cedar]

Well. Thats helpful

[sudden nexus]

yp and the bot react on the message but when I click on it , he removes my react

[tribal cedar]

You claiming your own tickets?

[sudden nexus]

yes I'am trying the panel

[tribal cedar]

Thats where your goofing then

[sudden nexus]

,_,

[tribal cedar]

You can't claim your own tickets

[sudden nexus]

ok thanks , i will try from another account .

[tribal cedar]

Anytime

[autumn sail]

donc ????

[tribal cedar]

Anything you need help with?

[autumn sail]

I could be part of the staff please

??

[tribal cedar]

The application is ticket is in #🎫│make-a-ticket

[craggy geyser]

Its actually in #📣│server-news
#📣│server-news message

[tribal cedar]

Ah thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #8 - 61)

[safe prairie]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[safe prairie]

@autumn sail

[autumn sail]

ok

What living room is it in??

[tribal cedar]

Living room?

You mean where in the dashboard?

[autumn sail]

no category

im French

[tribal cedar]

/fr what are you trying to figure out?

[robust sandal]

qu’est-ce que vous essayez de comprendre?

English (en) → French (fr)

[craggy geyser]

/fr You can reply in French, or start your message with /en for an autotranslation

[robust sandal]

Vous pouvez répondre dans Français, ou commencer votre message par '/en' pour une traduction automatique

English (en) → French (fr)

[jade topaz]

@autumn sail tu sera jamais staff du serveur si tu sais pas gère le bot et si tu ne sais pas parler l'anglais couramment

[autumn sail]

ok bon ba pas grave

[tardy ferry]

heyy is there a way to make the person that opens the ticket have permission to send pictures in the ticket chat

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[tardy ferry]

preciate it

[scenic plinth]

@tardy ferry ^

No problem

[tough star]

how do i add a ticket?

[humble sequoia]

-- moved to ticket --

[dim nimbus]

هاي

[robust sandal]

Sir Ábood.

Of

Persian (fa) → English (en)

[unkempt yew]

Salut

[robust sandal]

Trying to translate to French but detected as French.
Please don't waste translations by trying to translate to the same language.

[mighty wing]

so i have the bot with two ticket messages for different reason the one down works but the upper one doesnt create a room and the reactions stack

[scenic plinth]

Make sure the panel wasn't deleted.

[mighty wing]

its not

[dusk juniper]

Bu sunucudaki destek talebi kısmında olan dillere Türkçe eklenebilir mi?

[robust sandal]

Trying to translate to Turkish but detected as Turkish.
Please don't waste translations by trying to translate to the same language.

[robust sandal]

zazeN

Can Turkish be added to the languages in the ticket section on this server?

Turkish (tr) → English (en)

[slim lance]

why nothing is created

?

[scenic plinth]

Use $debug and provide me the link please

[scenic plinth]

Make a ticket please

[onyx raven]

How do you reset the amount of tickets that was created or would i need to create another panel?

[rough moth]

U can change thag on the panel settings

It’s in general options and then ticket count

[craggy geyser]

They left before you answered

[rough moth]

Whoops lol

[craggy geyser]

I was going to answer earlier but they left

[rough moth]

https://cdn.discordapp.com/emojis/607656877341409291.gif?size=64

[signal pier]

i just set up the panels on my server but the whole server can still see the ticket channels

[eager cargo]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[eager cargo]

^^

[signal pier]

okay so if it’s on red is it fine?

[solid stream]

yes

[signal pier]

the whole server could still see it

[eager cargo]

Whats your server ID?

[signal pier]

816925110903898133

[eager cargo]

Alrighty one moment.

There's no panels setup

[signal pier]

really? i set up 2

[eager cargo]

You sure you gave me the right ID?

[signal pier]

yes. the server id right?

[eager cargo]

Yup

Whats the name of the server?

[signal pier]

and the panels are in the channel i sent them too

[eager cargo]

^

[signal pier]

Gen Z’s Talk Show

[eager cargo]

That's the one I'm in.. odd. Which panel are you having trouble with?

[signal pier]

both of those

should i reset?

[eager cargo]

Can you screenshot the general settings of panel #1

[tribal cedar]

You didn't set everyone role to support perms did you?

[signal pier]

this?

[signal pier]

?

[fallow ingot]

Odd

[signal pier]

lol idk what’s going on

[eager cargo]

Yup, and can you screenshot the server configs page?

[signal pier]

am i supposed to ad roles to that

[eager cargo]

Nope, only if you’d like. Read the description of it first before you add the roles though. Can you make sure your main member role and the @ everyone role does not have permissions that would allow them to see into all channels?

And if they don’t… can you please invite me to the server in DMs

[signal pier]

they don’t.

[eager cargo]

First thing I noticed was Ticket Tool doesn’t send an opening ticket message, means it doesn’t have enough permissions to operate correctly. You can give it the permissions below if you’d like but giving it Administrator works a lot faster.

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

[signal pier]

okay i have it the administrator role

[eager cargo]

All fixed :)

[signal pier]

thanks. if i run into anymore problems i’ll stop bye

[eager cargo]

Sounds good

[signal pier]

okay another problem. our other panel isn’t working

nvm fixed it

[bold sparrow]

Can i get help finding my vip code for ipogo im lost

[eager cargo]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[tough sluice]

anyone know whats causing this issue?

also could a support team member @ me when the respond so i can see it 😛

[jade topaz]

btw

i deleted the ticket reaction but i cant access the panel now is there any way to restore it

[scenic plinth]

This looks to be a button issue. Please make a ticket for that if issues continue, buttons are still in the works.

[scenic plinth]

If you know the panel number you can use $panel {number} to resend it to the channel. If the panel was deleted you can try restoring the server settings.

[jade topaz]

https://slosa.admin.rip/​‌‌​‌‌‌​​‌​‌‌​​​​‌‌‌​‌‌​​‌‌​​​‌‌​‌‌​​‌‌​​‌‌‌​​​‌​‌​​​​​‌​‌​‌​‌​​​‌​‌‌‌‌‌

when i type panel

nothing happens bruh

and how can i see the panel number

[scenic plinth]

Panel number displays in the panel configurations. Where the edit option is it should be displayed on the left side.

[feral zodiac]

how do i make it so when someone opens ticket, the bot pings a role

[craggy geyser]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[craggy geyser]

^

[feral zodiac]

yeah thanks

[lone holly]

Can someone explain me what is command new style

[craggy geyser]

Command style tickets allows you to use the $new command in a channel to make a ticket

[lone holly]

Thanks

Can i have user get a certain role when he opens a ticket?

And remove it when the ticket closes

[craggy geyser]

Ticket tool can't give/remove roles

[feral zodiac]

how to make it a so a role can also view the channels bot created

[craggy geyser]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[feral zodiac]

i tried that but idk why that role is not able to get send message perms

[craggy geyser]

Did you save the changes and open a new ticket?

It won't change existing tickets

[feral zodiac]

yeah i did

[craggy geyser]

Do they get view channel but just not send message?

[feral zodiac]

yes

[craggy geyser]

Check the support team permissions

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[feral zodiac]

its correct too

wait fixed nvm

[craggy geyser]

Does that role have send message perms normally?

Oh. Good

[lone holly]

Can I turn off delete ticket perms?

So that all ticket transcript get logged no matter what!

[craggy geyser]

Yep

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[craggy geyser]

You can either turn off the reaction, requiring you to use the command. Or you can make it support team only. If there are people you want to see the ticket but not count for deleting with support team, you can add them as an additional role and make the additional role perms the same as support, and they can't close the ticket

[crisp pecan]

Hey, is the transcripts feature GDPR compliant? Our users often send information like theirs emails using the tickets of this bot.

[lone holly]

How do I make it support team only

[craggy geyser]

The reaction settings instructions above

[craggy geyser]

I would assume so as we do handle sensitive data such as payment details and the like. But @upper flower should know an actual answer

[broken ridge]

How do you make a custom embed?

Example: https://gyazo.com/bcfedfbfc9ce090c83dac560957d66b3

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[craggy geyser]

The embed text there

[silk pivot]

When a user is reacting to ticket bot ticket is not getting created

Can you tell what could I have missed

[craggy geyser]

Does it have the correct permissions? Mainly manage channels?

[silk pivot]

Yes when admin reacting to it tickets are creating

But normal user is unable to create

[craggy geyser]

You might have set it to support team only

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[craggy geyser]

Oh, they left

[silk pivot]

No

I am here

[craggy geyser]

It was showing me as you leaving. Nevermind then

Top part of the image in those instructions, make sure that is turned off for create ticket reaction

[silk pivot]

It's turned off

[craggy geyser]

Have you got any blacklist roles?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[silk pivot]

Yeah I had a blacklist role

Sorry for the trouble

Thanks for the support you guys are best

[craggy geyser]

No worries. I was struggling to think of another cause

[silk pivot]

Sorry to trouble you

One more doubt after reacting once if I want to create ticket again then I have to unreact and react

Is their any way so reaction will delete automatically

[slender minnow]

when you react with the bot to create the ticket, it will automatically unreact it for you

[silk pivot]

No it's not doing that

[slender minnow]

its not unreacting?

maybe resending the panel to that channel can help

[silk pivot]

Yes

Didn't worked see the reaction even though ticket is deleted

[slender minnow]

can you try resending the panel to that channel?

[silk pivot]

Done

This ss is after I resend the panel

[slender minnow]

do you have a role that is blacklisted?

[silk pivot]

No not now it was but now

I got it

It was some perms issue

Maybe bot didn't have all perms

[slender minnow]

oh ok

[silk pivot]

I turned all perms for bot and it worked

[slender minnow]

ok lol

[cosmic kayak]

How do i mention a role in the ticket

[craggy geyser]

It was probably manage reactions permissions

[craggy geyser]

Follow this

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[cosmic kayak]

Alright thanks

[iron night]

Gave 1 Rep to Swift (current: #8 - 63)

[jade topaz]

Hello i need soem help 😭

[mystic hound]

Statistics say you're more likely to get help if you explain what you need help with

[jade topaz]

I need help with the redeem votes thing whenever I try the bot doesn't do anything it doesn't cut my votes or give me premium

Could someone help?

[craggy geyser]

Do you have at least 6 votes?

[jade topaz]

Yeah I have exactly 6 votes

[craggy geyser]

Try redeem it in this channel

[jade topaz]

$vote redeem

$vote

[humble sequoia]

Votes

Current Votes: 6
Lifetime Votes: 6
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 3 days, 0h, 0m
To redeem your current votes use $vote redeem

[jade topaz]

$vote redeem

Nope

[craggy geyser]

Are your dms turned off?

It dms you the code

[jade topaz]

Ohh

I thought it sends it in the channel

[craggy geyser]

It prevents other people from taking your premium code

[jade topaz]

Ohh I didn't know it gave a code

$vote redeem

Got it!

Thx!

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #8 - 64)

[craggy geyser]

No worries

[jade topaz]

🙂

[craggy geyser]

You can redeem it on the dashboard

[humble sequoia]

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

[fervent vortex]

hello @upper flower

i don't understand the bot

[safe prairie]

Please don't ping randomly our team member.
I hope this setup guide helps you @fervent vortex:

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[pale pilot]

Make sure the bot has enough permissions in your server

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[river canopy]

hello?

ive joined discord 's royallegacy.net long time ago. I am currently having problems with discord's tickettool.xyz, it's not loading royallegacy as a server to put/reference the ticket.

i m ticketing about creating a ticket now

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam link
Moderator: @pale pilot

[spiral latch]

Alright, fairly new to Ticket Tool and having issues finding something under the documents FAQ.

I searched how to reset the ticket counter and can't find the option. Would I just clone it and then link it to the channel I want to start over?

I've been testing it so want a fresh start when I have actual customers that show up 🙂

[jade topaz]

hey welcome

you can reset/change it here

under your panel general options

[spiral latch]

You're a life saver! I'm looking all over the Docs and it was right in front of me! 😂

Thank you!

[jade topaz]

all good
anything else?

[spiral latch]

Thats it ❤️

[jade topaz]

have a nice day

[spiral latch]

You too!

[jade topaz]

hi, you know when you have a ticket claim rename thing set up? how do i do it so that if someone called fred opened the ticket but i claimed it i don't want it to say claimed-they-ra i want it to say claimed-fred
does the {ticket_user} code thingy do that or?

[shut bolt]

Hi!

Yeap you can actually set that

Use {ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)

Or if you prefer

{ticket_user_name} -The username of the user who is assigned to the Ticket

[jade topaz]

ahh thank you so much

[shut bolt]

Change it in Enable claim name

And include one of those variables and that should make it

You are welcome, is there anything else I can help you with?

[jade topaz]

nope that's all thanks so much

[iron night]

Gave 1 Rep to Pablo. (current: #45 - 1)

[shut bolt]

Have a nice day

[jade topaz]

you too!

Hello

Bye

[shut bolt]

Do you have any doubts?

[restive ice]

Ok so just added this to a server how do i edit who can view the open tickets and help lol

[shut bolt]

Hi! You should set support team roles in the panel options where it says "General Options"

After that

You must set the permissions you want the support team roles to have in tickets, you do that in "Permission Options"

[restive ice]

It seems to have given permission to roles automatically and i cant seem to take it off

[shut bolt]

Could you please send a screenshot of it?

[restive ice]

its within the server

before i set any permissions on the bot someone opened a ticket and there are people able to see the tickets that i wouldnt want to

[shut bolt]

Okey, for avoiding that delete the panel of the ticket

For preventing a misconfigured ticket to be opened

The one that has been already open you can delete it if you prefer

To configure correctly the bot and then send the panel when it's ready

[tribal cedar]

Check your keep visible settings

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[restive ice]

now it wont make a ticket, is that because i am support?

[tribal cedar]

No it should make a ticket for anyone including support

Check the perms. Prolly gonna be manage channels

You can use the $debug command in your server to show perms that are missing

[slender minnow]

is there a command to blacklist users?

i cant always access the dashboard to blacklist them

[tribal cedar]

No but you can make a role and add the role to dashboard

Then just assign them the role

As you can't blacklist a user only their role

[slender minnow]

ok

thnx @tribal cedar

[tribal cedar]

Anytime

[glossy anvil]

Hello! i invited ticket tool, but suddenly it would not let me add reactions nor click them. Could anyone help?

[tribal cedar]

Have you set it up?

[glossy anvil]

yeah

i think so

[tribal cedar]

You sent the panel and when you click a reaction is doesn't open a channel?

[glossy anvil]

Yeah

it doesnt

[tribal cedar]

Does the bot have manage channel perms?

[glossy anvil]

yeah i gave it administration

[tribal cedar]

Can I see a screenshot of the issue?

[glossy anvil]

sure

im clicking but you cannot hear it

[tribal cedar]

I see no reaction there

[glossy anvil]

wait bruh

it wont let me send the vid 2 sec

[marble solstice]

how do i do @ping when tickets are made?

[tribal cedar]

The reaction your clicking isn't the correct one

[marble solstice]

dm me if u know

[humble sequoia]

Pong! Latency is 248ms. API Latency is 79ms [-]

[tribal cedar]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[tribal cedar]

@marble solstice

[marble solstice]

ty

[glossy anvil]

I deleted the reaction cause it said you can use the tool emoji

(and add it again)*

unless im trippin rn

[tribal cedar]

@glossy anvil you need to add a reaction using panel configs -> settings -> reaction options

It will show where a reaction normally shows.

After you do that resend the panel

[glossy anvil]

oh

. ok thanks

ill try that

[tribal cedar]

Nps. The create ticket one is what you need ofc.

[glossy anvil]

thank you so much man 🙂

[tribal cedar]

Anytime

If you didn't use the same emoji as the one thats in the panel message change it this way

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[glossy anvil]

Oh no it doesnt work i think im cursed 😂

[tribal cedar]

What doesn't work?