🆘│community-support

[scenic plinth]

Yes I totally want a key for -30d

[eager cargo]

Same

[mystic hound]

you're welcome

want another?

[craggy geyser]

Yes please!

[humble sequoia]

f0c80-57f6f-2fd98-47d36

Premium key

Key: f0c80-57f6f-2fd98-47d36
Duration: -30d, 0h, 0m, 0s

[radiant moss]

thank you

[craggy geyser]

Keeping that!

Might drop it in TT Lounge. With a disclaimer it is -30 days. See if anyone claims it there

Nah. If they fall for it I will feel bad

[solid stream]

https://i.imgur.com/viruXKV.png

HAHAHAHA

[jade topaz]

hahhahahahahahah

[mystic hound]

for people that need a little tip, if you type out the entire text, you get a month of premium each.

although im pretty sure one of those is claimed so yeah..goood luck 😂

[humble sequoia]

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

[upper flower]

No

[mystic hound]

did you break again

[upper flower]

I’ll break u

[eager cargo]

😳

[scenic plinth]

Ou c

Ouch

My typing

[craggy geyser]

Seems to be working as normal

[spice kettle]

Question, how do I remove the top part?

but keep the bottom part

[mystic hound]

you don't

[spice kettle]

damn

[spice kettle]

https://gyazo.com/71dd6819dc0f754bd02172a41f2e4af9 Is it possible to make it do different reactions to different panels?

I don't know if I'm doing it properly

(clearly not)

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[spice kettle]

ty ❤️

[timid fiber]

Control panel

[craggy geyser]

As in a link to it?

[small sierra]

how do I mention my support role when ticket is opened

what is the command for {} for the ticket messsage when it is oppned

i want it to @clear epoch

[craggy geyser]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

Hey is there way that when a person opens a ticket it gets sent to certain category

[rocky sandal]

Anyone know anything about my channels constantly being moved around?

[jade topaz]

Is it due to the bot?

If not u can just reorder

[rocky sandal]

Yeah I’m asking if it’s a known bug that ticket tool reorders all of the channels.

[radiant moss]

Ticket Tool will not move non ticket channels

[rocky sandal]

Haven’t heard of this before then? Hmm. I’m trying to figure out which bot it is.

[scenic plinth]

Ticket Tool is only prompt to move channels upon commanded to do so. (Ex. Closing or Claiming), if they are moving around someone is likely messing with your channels and part of the time can cause channels to move around randomly. It's a bug with discord really.

[craggy geyser]

Yeah. As kenzie said, sometimes with discord moving one channel causes others to reorder (seems to happen more if someone moves a channel on mobile). Nothing to do with the bot itself

[tawny sleet]

Hi

Any one Arabic?

I need help

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[tawny sleet]

I go and no one aswer me

[humble sequoia]

-- moved to ticket --

[pseudo bay]

Sorry is there a way to add someone to an open ticket?

[jade topaz]

hello

[eager cargo]

$add ID

[pseudo bay]

Thank you, @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #4 - 104)

[eager cargo]

My pleasure

[eager cargo]

Hello

[pseudo bay]

Sorry I just tried that but it didn't work =/

[eager cargo]

Can you show me a screenshot?

[pseudo bay]

https://gyazo.com/fae354915fd0a5f5d6405c1aaa07f0a5

[eager cargo]

What is the prefix for ticket tool in your server?

[pseudo bay]

Oh! Haha I forgot I changed it, so it said it added the person to the ticket but they are not able to see it?

[scenic plinth]

Make sure the bot can manage those channel permissions.

[pseudo bay]

It can, it says this
https://gyazo.com/d2bd3aafd5dfdda925c3950f4a7fba14

But then the person isn't actually able to see the ticket

[humble sequoia]

-- moved to ticket --

[jade topaz]

how delete preson from ticket

[eager cargo]

$remove ID

[pseudo bay]

The bot has full permissions in pretty much all the channels, it adds someone to the ticket but that person isn't able to see the ticket, am I missing something?

[dull hamlet]

hi so if anyones here to help

i relogged about twice and still my server wont appear :<

[weary vessel]

how do i change the ticket description

[flat scaffold]

Can Someone help me

Idk How to change the message when u open the ticket

[rough moth]

Go to moderator options and edit opened message

[rough moth]

Go to panel options and edit the message

[rough moth]

Did u log out and in?

[weary vessel]

ALR

[dull hamlet]

mhm

[weary vessel]

how do i make it send a message when the open the ticket

[rough moth]

Is the user who opened the ticket have permission to see it

[rough moth]

I just said

[weary vessel]

inside of the ticket

[rough moth]

Wdym?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[eager cargo]

^

[rough moth]

How do u use those commands

Is it support only?

[eager cargo]

$commands

[humble sequoia]

Commands (tags) list for Support Team

Info

$setup - Link to setup page on docs

$docs - Link to docs

$relog - Relog the dashboard

$auto - Automation Disabled

$devmode - Show how to enable the devmode to your account.

$variables - List usable variables

$status - Directs to Status Page

$suggest - Redirect members to Community Server for suggestions

$kv - How to turn on/off "Keep Visible"

$dbrole - Managing dashboard roles

$var - Explanation the View as Role feature will not help when testing Ticket Tool

$blacklist - Blacklisting roles in Server Configs

$backup - Explains how to use the Backup & Restore Feature

$ts - Troubleshooting

$idcommand - How to get the ID of some things

$arabic - Explains how to open an Arabic ticket (in Arabic)

$tts - Inform a user that they are in a wrong server

$about - Simple explanation about Ticket Tool

$avatar - Explanation why it is not possible to change the bot's avatar/status

_ _

Premium

$redeem - How to redeem premium.

$redeemkey - How to redeem the premium key

$premium - Premium information and management

$prembot - Why do you have to disable premium bot.

$premiumbot - How to invite and enable the premium bot.

$transfer - To move premium to another server.

$mp - Info about multi panels

$color - Explanation on inserting a HexCode and a website to find them

$directurl - Explanation on Direct URLS and how to get them

$ticketname - Changing the default Ticket name

$ticketmessage - How to edit their ticket message

$panelmessage - How to edit their panel message

$claiming - Explains how to enable and configure claiming

$premiumperks - Shows all premium perks

$direct - Direct Payment

$tag - How to create a tag

$pc - How to get premium role

_ _

Most Used

$setup - Link to setup page on docs

$relog - Relog the dashboard

$variables - List usable variables

$mp - Info about multi panels

$ticketname - Changing the default Ticket name

$ticketmessage - How to edit their ticket message

$panelmessage - How to edit their panel message

$ts - Troubleshooting

$tts - Inform a user that they are in a wrong server

[rough moth]

Wow, this will help a lot

[weary vessel]

i mean like #851253805240942632

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[eager cargo]

^

[weary vessel]

k thx

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #4 - 105)

[rough moth]

Legend

105 upvotes gah damn

[eager cargo]

My pleasure

[weary vessel]

umm

do i have to create the panel and then use panel message or when i use panel message it adds the ticket

[eager cargo]

Is this the message you want to edit?

or this one?

[weary vessel]

the 1st one

well both actually

[eager cargo]

$ticketmessage

😐

[weary vessel]

it didnt show anything when i used the command also

[eager cargo]

$ping

Latency spike!

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[eager cargo]

There ya go

That's for the first one.

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[eager cargo]

Thats for the second one.

[weary vessel]

alr

can i get the link

[humble sequoia]

https://tickettool.xyz/manage-servers

[weary vessel]

wait why is it all premium

[eager cargo]

The embed text isn't

Just the way it is, apologies.

[flat scaffold]

@rough moth what do i change

theres so many options

[rich bay]

سلام عليكم

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[rough moth]

What do u need help with?

Oh they left

[rough moth]

U get a dm with a premium key

Did u get that

Np

[iron night]

Gave 1 Rep to JustSomeone (current: #25 - 6)

[rough moth]

Np

Wdym?

What part?

Like the panels, prefix?

I don’t think u can just reset it all at once

Yeah

Kind of

If you wanna get rid of the panels, go to dashboard and delete them

But I’m still unsure what your trying to reset

[copper burrow]

I did $debug and reacted to the panel with 🛠️ but the reaction for the panel still won't pop up. Do I just have to delete it and completely redo it?

[tropic briar]

Hi guys.. how to add a support role

So that those guys can see the ticket

[copper burrow]

Its on the dashboard under general options

[tropic briar]

No i dont see any general options

Tickettool .xyz right?

[copper burrow]

Yeah

[rough moth]

It’s in panel confits

Config*

[weary vessel]

lol

[tropic briar]

Thank you @rough moth

[iron night]

Gave 1 Rep to JustSomeone (current: #22 - 7)

[tropic briar]

Thank you @copper burrow

[iron night]

Error: You're still on cooldown

[tropic briar]

It worked

[rough moth]

Np

LOGAN PAUL IS GONNA WIN

Sorry I had to say

[upper pelican]

Hi guys.. how to add a support role

For support/report ticket

@rough moth

[rough moth]

Don’t ping, but go to dashboard -> panel config -> edit panel->general options and add the roles there

[upper pelican]

How do you go to dashboard?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[rough moth]

Go to that website

[upper pelican]

K

[verbal otter]

Can I ask why my ticket bot doesn't work? Every time I test it by reacting to the message it doesn't delete the reaction or create a text channel

[rough moth]

It’ll explain everything

[rough moth]

Does it have the correct permissions

[upper pelican]

It won’t let me sign in, when I press on it, it doesn’t go to keyboard

[verbal otter]

Yep

[rough moth]

That seems like an error on your side

Try reloading the site or something

[rough moth]

Are you sure, double check

[upper pelican]

I did, what do I do?

[rough moth]

Well if the keyboard ain’t showing up, idk

[scenic plinth]

What seems to be the issue Matthew?

[verbal otter]

Can I send an ss or something?

[rough moth]

That’s not the sites problem

[rough moth]

Sure

[scenic plinth]

Run $debug and send me the link

[verbal otter]

Usually I edit on pc but rn I'm on phone cuz I just woke up

OK I'mma go to site

[upper pelican]

When I try to login my keyboard won’t show up, and I have to log in to get a panel

[verbal otter]

Link to?

[rough moth]

Sometimes it might be easier to give the bot administrator permissions

[rough moth]

When u run the command it gives a link

[scenic plinth]

^

[upper pelican]

Me?

[rough moth]

No the other person

[scenic plinth]

You mean Keyboard on mobile?

[upper pelican]

K

[upper pelican]

On ipad, yes.

[scenic plinth]

K check your settings on your IPad, I can guarantee you it is not a problem with the site.

[upper pelican]

No it’s good, I can do it anywhere else

[scenic plinth]

Ok

[rough moth]

The fights starting soon 👀

[upper pelican]

So is there anyway that I could fix it?

[rough moth]

Probably some keyboard problem from your side, try looking it up and finding out

[upper pelican]

K

[rough moth]

Maybe try restarting your iPad

But I’m not sure cause I’m not a tech support guy

[upper pelican]

K

[scenic plinth]

On the main page of the dashboard it does not allow you to type. It will bring up your keyboard wherever you need to type.

[upper pelican]

Ignore the link

[verbal otter]

I'm confused about this one cause usually you just like send the message to what text channel you want it right?

[upper pelican]

Nvm

[rough moth]

Yes u can

[upper pelican]

Let me see again

Can I have the link again?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[upper pelican]

9mg it worked :0

Thx

Thanks @rough moth

[iron night]

Gave 1 Rep to JustSomeone (current: #21 - 8)

[upper pelican]

When I logged in this came up

[verbal otter]

Refresh the web or something

[upper pelican]

That’s what I did..

[scenic plinth]

Relog into the dashboard, refreshing does not work.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[upper pelican]

Wdym dashboard role?

[scenic plinth]

It would be in the server configuration, the owner(s) would have to set that.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 7, 2021, 3:13 AM

[upper pelican]

It did it again

I’m not the owner but I have all the edits since I’m highest rank

Is that why?

[eager cargo]

Can you run the $level command in your server and send a screenshot?

[upper pelican]

what do I say?

[torn talon]

hello! i made a @.support role,, how do i add it ?

[humble sequoia]

User permission level with Ticket Tool

@upper pelican is permission level: 0 (User)

[upper pelican]

Ok

I’ll send it

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[upper pelican]

What do I tell the owner?

[torn talon]

thank youu

[eager cargo]

You need to ask the owner to give you a dashboard role or Admin

[eager cargo]

My pleasure

[upper pelican]

How do they do that

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 7, 2021, 3:23 AM

[eager cargo]

^

[upper pelican]

Thx

Thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #3 - 106)

[torn talon]

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #3 - 107)

[eager cargo]

My pleasure to both of you

[pliant parcel]

Hola

Algun staff que hable español

Porfa necesito ayuda con el bot de ticket

[tulip grotto]

algun staff que me atienda porfavor..

[scenic plinth]

@pliant parcel @tulip grotto Por favor, haga sus preguntas, no puedo ayudarle sin saber el problema.

[tulip grotto]

@scenic plinth te mande msg al privado!..

[scenic plinth]

Aceptar, por favor responda cuando esté disponible

[pliant parcel]

Hace un rato abrí ticket en la opción de Español

( ese es mi problema )

El que puse en el ticket de Español

[scenic plinth]

Ok, espere a que respondan, no están garantizados para responder de inmediato y no puedo ayudarlo en su boleto.

[pliant parcel]

Está bien , si normal espero , pero no me puedes ayudar ya que hay en la imagen está mi problema

[jade topaz]

Hey?

[eager cargo]

Hello

[round crater]

.

[marble spruce]

so i had my friend use the command $vote link @marble spruce , but it appears as if only 1 of the votes were sent to me, as the others were still kept for himself. How do i fix this?

[harsh cradle]

Can i know the perks of taking premium ticket tool

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[craggy geyser]

Here you go

[harsh cradle]

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #8 - 56)

[harsh cradle]

and how do i set it up

i have got premium

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[craggy geyser]

The majority of premium features work on the normal bot so you can just start making edits on the dashboard, but for buttons and/or the better speeds for the bot, follow the above. You can then kick the normal bot

[harsh cradle]

thanks @craggy geyser

[iron night]

@harsh cradle :: You can't rep Swiftgale#4167 for 56 minutes and 23 seconds. Try coming back later?

[harsh cradle]

[keen atlas]

ينفع سوال

[twilit raptor]

@planentant

[shadow axle]

?

[silent sedge]

how do i invite premium bot

to my server

already got premium

[frank estuary]

Can People with Administration Perms use $claim when a ticket is created? Or is it support team only?

[pale pilot]

Admins overwrite all permissions

[frank estuary]

Thought so. Ty!

[silent sedge]

also can i get premium role o.o

[frank estuary]

thanks @pale pilot

[iron night]

Gave 1 Rep to Simple (current: #6 - 82)

[silent sedge]

$invite premium

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[silent sedge]

uhh

it links to normal bot agaib

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[mystic hound]

There ya go

[silent sedge]

ty!

is the manage role perm necessaray?

and ince i add the premium bot can i kick the normal one

also will my data that i set on trial premium version be copied over to actual premium version?

[mystic hound]

Yeah I'd recommend it's given.

[mystic hound]

Yep, and yeah you can kick the primary bot

[silent sedge]

i wanna add the bot to a server which has the emotes im using for the ticket stuff

custom emotes

but its not letting me add it there

[fallow ingot]

Do you have premium? @silent sedge

[craggy geyser]

The have the trial currently. They said so above

[mystic hound]

If you aren't able to add the bot to a server you probably lack the permissions

[silent sedge]

yep

full premium now

on 2 servers

[silent sedge]

yepp fixed thank u

[iron night]

Gave 1 Rep to Light (current: #5 - 93)

[verbal otter]

Can anyone tell me what ticket limit reached mean?

I think this is the reason why my ticket bot doesn't work

[silent sedge]

wait

do i also need premium for the server where im using emotes from?

[craggy geyser]

The number of tickets an individual can open from that panel

At one time that is

[verbal otter]

So does that mean I won't be able to use ticket tool anymore?

[craggy geyser]

Once tickets are closed you can open more

And it is only that one type. So for example in #🎫│make-a-ticket if there was a ticket limit of 1 on each type, you could make one of each. And when the ticket was closed you could make a new one there

[verbal otter]

The thing is it won't open any ticket channels or whatsoever

[jade topaz]

hi

how delete someone from ticket ?

[verbal otter]

Whenever I try to react to the bot's message the reaction just stays there, it doesn't delete the reaction or make a ticket

[craggy geyser]

Does it have the right permissions

[verbal otter]

The ticket bot role?

[verbal otter]

If so Imma screenshot the role

[craggy geyser]

But also permissions in the ticket category

[verbal otter]

Where do I change the permissions, on the roles and category?

[craggy geyser]

Both need to be right

Run $debug in the channel and it tells you both

[silent sedge]

does the emote server need premium bought as well?

[verbal otter]

It doesn't reply or anything

I checked the prefix and it says it's also $

[fallow ingot]

Click the ⛔emoji.

[jade topaz]

nope
i want delete someone from ticket
not delete ticket

[verbal otter]

The debug command doesn't work for me

The bot doesn't seem to respond or anything

[atomic solstice]

can you tell me the name of the server or the server ID?

[verbal otter]

Do I send it here or dm?

[atomic solstice]

here, just the name

[verbal otter]

I copied the ID

[atomic solstice]

then ID

[verbal otter]

754355995525906472

Server name is POGGERZ

[atomic solstice]

Your prefix is + so try to type +debug in your server

[verbal otter]

Ye I did but it still doesn't work

[craggy geyser]

Does ticket tool have permission to view that channel?

[atomic solstice]

yeah check if there isn't an override for that channel where ticket tool cannot see it

[verbal otter]

Where do i check the text channel or category?

[atomic solstice]

in the Discord server

the cogwheel next to the channel

[atomic solstice]

do the panels normally work?

or does the bot just not do anything?

[verbal otter]

Ye usually it does

[verbal otter]

For now yes

It doesn't do anything rn

Ever since last night it doesn't work or respond

[atomic solstice]

The reason is because you have the free bot selected

in the dashboard

so the Premium bot cannot respond

also in the channel settings you have the permium bot not the free bot

which means you have to add the free bot to those channel settings and then it should respond

basically any ticket or channel which you don't see the bot in and it should be in add the free bot there

[verbal otter]

I did the same thing with the normal one

I also have both bots in the server

[atomic solstice]

so did you also add the free bot for this channel as well?

cause in the screenshot only the Premium one is there

[verbal otter]

Mhmmm

I tried it on a diff channel and the command works now

Lemme test the reaction thing

[verbal otter]

Oh it works now, Idk why this didn't work last night, I got so worried

Thx for the help though

Thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 107)

[atomic solstice]

no problem

[verbal otter]

Can I ask is it ok to keep two of the bots?

I thought I could get premium perks by inviting the premium one that's why I have both

I don't have premium rn though

[atomic solstice]

You can have both bots, but if you don§t have premium activated for a server you still won't have premium features even if you have the premium bot

[verbal otter]

Ye I just found out about it, so it would be fine if I'd keep both?

[atomic solstice]

yeah, you can keep both, they won't interfere with each other

you just won't be able to use the premium one untill you purchase premium

[verbal otter]

What if I remove the normal one and keep the premium bot even without the perks

Will it still work?

[atomic solstice]

nope

thebpremium one will ignore all mesaages

if you dont purchase premium

[hidden linden]

I have a problem with my premium version of ticket tool it seems to be broken for me

I'm first of all getting this on my screen

i had both the free version, and the premium version. I removed free ttool, but since then, the new panels and messages aren't working

panel works fine for creating the ticket

but the rest of the panel is broken

leaves me with just one option

when i click all the buttons, the buttons just delete and it just sits there

[atomic solstice]

this is just a visual bug which can be fixed by Loging out and logging back in to the dashboard (It happens when a server has been renamed)

[atomic solstice]

can you check if Ticket Tool premium has all the permissions required?

also try to type -> @pseudo glen debug

in that channel

[white anvil]

Heyy

[jade topaz]

Hello, what do you need help with?

[white anvil]

What does it mean?

Where will I see this time and date?

[jade topaz]

It just shows the data of the ticket, and the time it was closed and created.

I'm not sure where you will see the time and date tho.

[white anvil]

I got it, thx !

[atomic solstice]

it's at the bottom of the embed

[jade topaz]

@atomic solstice How can I turn rep on? (Sorry for pinging you.)

[atomic solstice]

Ticket Tool doesn't have a reputation system

you would have to use another bot for that

[jade topaz]

Ik that. But I'm saying like example: I say thanks Satisfy or ping you it will give you rep.

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 109)

[jade topaz]

See?

[atomic solstice]

it's with YAGPDB bot

https://yagpdb.xyz

[jade topaz]

I know, how can I set mines up?

I plan on helping more people in ticket tool support.

[atomic solstice]

you mean in this server?

or in your server?

If in this server then you don't have to do anything since it is automatic

if someone types thanks @user it will do it

but if you want it for your server

go to the dashboard, your server, on the left Fun

and under that is reputation

[jade topaz]

Yes, this server. How can I set it up so if someone says thanks koop it gives me rep.

[iron night]

@jade topaz :: You can't rep Satisfy#4339 for 56 minutes and 48 seconds. Try coming back later?

[atomic solstice]

like I said, no need to do anything

it's already done

[jade topaz]

Oh. Alright.

[craggy geyser]

Anyone on the server can gain rep

[bronze scroll]

hi, my bot doesnt seem to be working when I react to the emoji

I just upgraded to premium and invited the premium bot

[jade topaz]

Suggestion:

That if command like for example {user_name} also have a command like {Description}

So you can choose to add the subject in the DM when closing a ticket.

So the reason for creating the ticket, that you send it to the creator of the ticket when closing

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[atomic solstice]

can you please tell me the name of the server or the Server ID?

[jade topaz]

^suggest Suggestion:

That if command like for example {user_name} also have a command like {Description}

So you can choose to add the subject in the DM when closing a ticket.

So the reason for creating the ticket, that you send it to the creator of the ticket when closing

[eager cargo]

You have to do that command in the to be community server

[jade topaz]

A oke

[jade topaz]

boas nao consigo entrar no server diz que preciso de entrar no discord porem eu ja estou no discord´

[robust sandal]

Alternativo

good i can not enter the server says i need to enter the discord but i'm already in discord ́

Portuguese (Brazil) (pt) → English (en)

[scenic plinth]

/pt Can I ask what you mean?

[robust sandal]

Posso perguntar o que quer dizer?

English (en) → Portuguese (Brazil) (pt)

[atomic solstice]

/pt Try to log out and log back in to the dashboard, that should reload the server list and update it all

[robust sandal]

Tente sair e fazer login de volta no painel, que deve recarregar a lista do servidor e atualizá-la

English (en) → Portuguese (Brazil) (pt)

[atomic solstice]

@jade topaz ^^

[jade topaz]

already tried it i even reinstaled fivem

[eager cargo]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[jade topaz]

ja esta obg

[jade topaz]

how to make sure that only selected olives can open tickets?

[craggy geyser]

The people who you don't want to open tickets, do you want them to be able to do anything else with the bot? If you don't want them to interact with the bot at all you can add the role to the blacklist

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[jade topaz]

roles*

I need only my moderators to be able to take
tickets

[jade topaz]

.

[craggy geyser]

If you only want the support team to be able to use the reactions, enable the "support team only" option in the reaction options

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[craggy geyser]

The top option in the picture

[jade topaz]

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #8 - 59)

[craggy geyser]

No worries

[proven void]

I know I can ping a user in the message text of a newly opened ticket using {user}. Can I also ping a specific user in that field as well? I'm guessing that since all I see in the supported variables seem to be opening user id or roles, I'm guessing no.

[scenic plinth]

You can try using <@userid> but I don't know if that will work, that hasn't been something I have seen used.

[cursive copper]

hey

so, how do I check the time left on my premium time for voting

[humble sequoia]

-- moved to ticket --

[marble spruce]

Can someone pls help me with this?

[violet yarrow]

Hi is your website down?

[rough moth]

Only the votes that are made after the linking are sent to u

[jade topaz]

hi i redeemed premium for the first time and idk what to do now, do i need to get a second bot in my server for the commands like $claim to work? /g

[rough moth]

No but u need to set up the command

On the dashboard

If it isn’t already

And u can’t claim a ticket u made btw

[jade topaz]

how do I set up the command on the dash board please? /g

[fallow ingot]

Tags? Or tickets?

[jade topaz]

i have tickets set up already i just wanna know how to make the $claim thing work please /lh

[craggy geyser]

Do you have premium?

Claiming is a premium feature

[rough moth]

They do

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[rough moth]

@jade topaz ^

[jade topaz]

ahh thank you

[blissful sparrow]

how do i make it so a role can see all the tickets

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[blissful sparrow]

thank you

[eager cargo]

My pleasure

[raw flax]

how can i let a certain role see closed tickets

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[raw flax]

theyre are on this but cant see closed tickets that have 2 step

how do i get my premium role on here as well

[tribal cedar]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[eager cargo]

Check the support team closed permissions @raw flax

[marble spruce]

I understand that, however I voted AFTER I linked the account.

[scenic plinth]

Can you check that the votes didn't register later on? If not #🎫│make-a-ticket as we can't help you further.

[magic abyss]

Hello how do I make it so random people cannot edit ticket tool's dashboard? I tried going on a alt and I saw that I could edit the dashboard of my own server. The alt does not have administratior

[covert flame]

:T I kinda need help setting up the bot in my server I want people to be able to make a ticket but I don't want people to be able to access other people's tickets

[tribal cedar]

What do you have listed under dashboard roles in server configs?

[tribal cedar]

You may want to check out keep visible and make sure its red so others can't see tickets panel configs -> settings -> general

Beyond that for setting up the bot

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[scenic plinth]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[prime bridge]

ApeBoy03 has been silenced for 10m
Reason: Posting Walls Of Text

ApeBoy03#9937 | 836758828271665163

[jade topaz]

is it possible to look @ a closed tickets text

[scenic plinth]

If a ticket was closed, yes. The ticket should still exist.

If the ticket was deleted you will have to look at the transcript. If no transcript is saved you cannot view the ticket.

[jade topaz]

where would i go to look @ this

[scenic plinth]

You can see if you have a transcript channels saved. If you do the transcript should save in the channel. If not then no transcript was saved and the ticket cannot be viewed.

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[jade topaz]

unfortunate asf

[covert flame]

This?

[scenic plinth]

Yes, that is on so you will want to turn it off in order for others not to see the ticket.

[covert flame]

I want ppl to be able to create the ticket but I don't want them to see other people's tickets- I'm sorry if I'm confusing

[scenic plinth]

Yes turn that off. (Keep Visible) With it off they can still see the ticket they own.

[covert flame]

Tysm

[scenic plinth]

No problem

[magic abyss]

nothing

[tribal cedar]

Then no role should be able to access your dashboard

Only owner and admins

[visual glade]

Hola

queria aser una pregunta

como ago para que ningun otro usuario vea el ticket que abrio otro y solo lo vea el que lo abrio

[robust sandal]

Trolero_MC

as ago so that no other user sees the ticket that opened another and only the one who opened it sees it

Spanish (es) → English (en)

[tribal cedar]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[tribal cedar]

/es making that red will prevent anyone but staff and ticket owners from seeing the ticket

[robust sandal]

hacer que el rojo evitará que cualquier persona, pero el personal y los propietarios de boletos de ver el boleto

English (en) → Spanish (es)

[visual glade]

Ok

gracias

[tribal cedar]

Anytime @visual glade

[weak cosmos]

hello if i'm in a server and i filed for a ticket and then it says ticket limit reached 1/1

what do i do?

[eager cargo]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[eager cargo]

You’d have to up the ticket limit ^^

[spice kettle]

So, when it comes to the channel not being an actual recreated channel, IE a ticket, I can $transcript outside of it. Is this possible to make it only happen in ticket channels?

For example: I ran $transcript here and it'll log everything even though this isn't a "ticket."

[scenic plinth]

To my knowledge no.

[sweet crater]

anyone know how to setup a blacklist if its possible with the ticket bot?

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[scenic plinth]

@sweet crater ^

[sweet crater]

ty!

[scenic plinth]

No problem

[sweet crater]

do you know how to make it like this?

[scenic plinth]

That looks like it is a tag.

[sweet crater]

how do i make a tag?

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[sweet crater]

so i’m trying to make the tag but, every time i try to make the command, it reloads and disappears and doesn’t work, does it usually do that? (if that makes any sense)

wait

i think i did it wrong i’m dumb my bad

[red sable]

I am trying to click onto my server which has the bot in it but it doesn't load on the Manage Servers I have tried reloading multiple times.

[fallow ingot]

Log out and log back in.

[red sable]

rt

ok

[fallow ingot]

let me know if it works.

[red sable]

worked

[fallow ingot]

good 😌

[jade topaz]

Hello, is it possible for a single panel to have multiple reactions that open tickets in different categories?

like this?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[craggy geyser]

It's premium only. But instructions above

[sturdy imp]

ticket tool is not working in my server
it used to work when some react it makes channel but from yesterday its not working

[craggy geyser]

Has anything changed since then?

[sturdy imp]

no

[craggy geyser]

Run $debug in the channel with the panel

[sturdy imp]

ok

[craggy geyser]

Your issue is that the bot doesn't have manage channels permission, which means it can't create a new channel for a ticket

[sturdy imp]

ok I fixed

thanks

[craggy geyser]

No worries

[chrome fossil]

Hi I’m having a problem with my ticket

[autumn solstice]

Just explain the issue and we'll all try to help you out 🙂

[chrome fossil]

So I bought a $10 bundle and I went to create a ticket and they said that support will be with me shortly but it’s been a half hour and nothing has happened

[autumn solstice]

Not sure if you're talking about ticket tool premium? Since that costs 6$

[chrome fossil]

No it’s from a third party website

For gta 5

[autumn solstice]

well we can't help you here since its not related to the ticket tool. You should contact the guy/owner from that third party website. This is only for ticket tool support.

[charred pollen]

How do I claim a ticket?

[autumn solstice]

I think you need premium for that

[charred pollen]

No for my server-
But okay-

[autumn solstice]

To claim a ticket in your server, you need the premium ticket tool version

claiming tickets is a premium feature

[autumn solstice]

see ^

[jade topaz]

Is it possible to use those fancy buttons instead of reactions already?

[pale pilot]

with the premium bot you can test the new buttons on panel messages with the command $newpanel

[tiny minnow]

Hello is there a command to prevent a user from opening a ticket?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[shut vessel]

Hello, I am wondering if there is an option to only allow certain roles to create a ticket? (like a whitelist for a panel)

[jade topaz]

https://gyazo.com/44492a52c76e66fc3ddc55b6bcd135a5

[jade topaz]

Anybody who can tell me how I f'd up? 😦

[south zinc]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 146
Linked Votes: 25

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[atomic solstice]

It's a beta feature, means it doesn't still work for all servers

[jade topaz]

OH yeah that makes sense, lol. I thought I f'd up somehow

Does that mean I should stop trying and go back to reactions for now?

[atomic solstice]

it's still strange, because Discord doesn't release at once for everyone, it looks like they release it one by one for servers 😄

[shut vessel]

Is there an option to make whitelist roles for a panel?

[atomic solstice]

you can still try in test channels if you want, but there is no guarantee that it will work for now

[sleek wasp]

my server isnt popping up on the dashboard

[fallow ingot]

Log out and log back in.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[sleek wasp]

thanks

[iron night]

Gave 1 Rep to aaron8 (current: #12 - 37)

[shut vessel]

Is there an option to whitelist roles on the panel so only certain roles and create a ticket?

[proven void]

Can confirm, this worked.

thanks @scenic plinth

[iron night]

Gave 1 Rep to ♡вroĸenѕмιle♡ (current: #7 - 74)

[cursive wagon]

türk varmı

[jade topaz]

guy

how to link channel in embed on ticket message

ticket welcome message

[humble sequoia]

-- moved to ticket --

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[fallow ingot]

@shut vessel ^^

[sturdy quartz]

is it worth getting @humble sequoia

[fallow ingot]

yes,

[sturdy quartz]

ok

[fallow ingot]

Do you want to see it’s features?

[sturdy quartz]

Yea

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[fallow ingot]

I swear

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[mystic hound]

there

[sturdy quartz]

:o

[fallow ingot]

Thanks!

[sturdy quartz]

I may get

[fallow ingot]

I would.

[sturdy quartz]

whats Ticket Automation

and Generate Transcripts

do

[soft bloom]

How do I set up a ticket area?

[long temple]

i have a glitch

can anybody help me

[sturdy quartz]

of?

[atomic solstice]

Hi, what sort of glitch? Could you provide a screenshot?

[iron nexus]

Hey! I have a question, I have the ticket tool bot and it's working perfectly besides I want to add a role who can also see the newly made tickets. But I can't really figure out how to do that, can somebody help me?

Oops, got it!

[velvet hearth]

Hey I got a question

I got ticket tool in my Server

And when I made the permuim trial work

It stopped working

Can I ask for solution?

[atomic solstice]

can you tell me the server name?

[velvet hearth]

Ok

It is

HEROŚ

[atomic solstice]

ok, can I ask did you invite the premium bot to your server or not?

[velvet hearth]

I didn't invite him

I just made it work

And it stopped suddenly

[atomic solstice]

then that is the problem, because you selected the premium bot in the dashboard which made it so the free bot ignores messages

go to the dashboard > server configs

and under the premium bot in the dropdown select the free bot again

it will still have the premium features

[velvet hearth]

Ok

Thanks

Thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 111)

[atomic solstice]

no problem

[leaden pike]

i need help

[atomic solstice]

hi, what do you need help with?

[leaden pike]

when someone creates a ticket, only me (owner) and the person who created the ticket can see. How can i make another role to see the ticket too?

[atomic solstice]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[atomic solstice]

here is how ^^

[leaden pike]

ah ok!

tysmm

[atomic solstice]

no problem

[leaden pike]

u saved my life lol

[atomic solstice]

[pale pilot]

He's a lifesaver lol

[leaden pike]

agree

[atomic solstice]

😄

[strange patio]

do premium tickettool subscriptions auto renew? All the sudden I am unable to save transcripts and noticed subscription no longer there from what I can see

[atomic solstice]

They auto renew unless you cancelled the subscription

[strange patio]

strange

is there anyway you can check my account?

if there is an active subscription?

[rough moth]

The managers can

[fallow ingot]

so can support team.

[atomic solstice]

you can also check it yourself from the substriptions page

[strange patio]

yeah I did and no sub

I am trying to see the history

[fallow ingot]

Reload?

[strange patio]

but no history

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[rough moth]

They can?

[fallow ingot]

yup.

[rough moth]

Hmm I thought only managers were able to access that info

[atomic solstice]

Only Managers can, we can only see if the server has permium, not if you purchased it

[fallow ingot]

that’s what I meant

[strange patio]

can you check my server then

628258959492644947

[rough moth]

Yeah I thought so

[fallow ingot]

I meant this @rough moth

[rough moth]

What about that?

[fallow ingot]

like check the server.

[atomic solstice]

From what I see, you have premium on that server

which bot do you use, the free one or the premium one?

[strange patio]

ok then should I then create a ticket to discuss this further?

we have been saving transcripts for a long while until recently it stopped

[atomic solstice]

the only thing which I see is that you don't have a bot selected in the dashboard

basically if you use the free one or the premium one

if you only use one but have them both invited then just check if they have the same permissions

@strange patio try to do this and tell me if that fixed it, if not then you can open a ticket

[strange patio]

looks like we had the free bot

did this change recently?

[atomic solstice]

no, it has been there, its just a field where you can choose which one you want to use, so when you invite them both they don't interfere with each other as they both have the same prefix

[strange patio]

also, does the premium bot really need manage roles?

[atomic solstice]

Well, manage roles lets it see all roles and show the roles in the dashboard

[strange patio]

i guess it probably does

[atomic solstice]

if you don't have that then I think it only sees the roles which it has

not sure though, you'd have to experiment a little

[thorny drum]

the dashbord it's not showing the server i relogging but it's not showing the server

[atomic solstice]

I guess

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[thorny drum]

4

[atomic solstice]

your level is 4 then you should check if you are logged in with the correct discord account in the dashboard

[thorny drum]

i'm logged

[atomic solstice]

then try to log out and log back in to the dashboard

if it still doesn't show up, then try using a different browser

[thorny drum]

k

this what i see if i logged

[atomic solstice]

that's not the dashboard

that's the wiki

the dashboard is here -> https://tickettool.xyz

[thorny drum]

ok

it's work

[jade topaz]

Hello. I have a fairly specific question, and I hope this isn't too confusing. Our server has multiple levels of staff, which have different levels of seniority and ability to solve users issues. Is there any way to have different levels of Support Staff in Ticket Tool? For instance:

• Level 1 mod claims a ticket.
• User has an appeal that is above their Staff Level
• Level 2 mod is able to step in and assist Level 1 mod on ticket.

Basically, we want the entry level staff to be able to claim tickets so that 2 entry level staff aren't working on the same ticket, but we want the Senior Mods to be able to take over whenever they need to. The Senior Mods are not granted the Administrator permission on our server.

[fallow ingot]

hm

pretty sure that’s not a feature.

[atomic solstice]

you can make both roles be able to claim, you can also make it so when a ticket is claimed other support team members cannot type if you want, and then just let the higher lever claim it over them, or just claim without changing the send permission and have the higher staff just write there

[jade topaz]

hello i have a question how can i make it so that when someone opens a ticket the support team is pinged?

[atomic solstice]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[atomic solstice]

@jade topaz here ^^

[jade topaz]

is that in the settings?

[rough moth]

It suas

Says*

[jade topaz]

sorry my blind ass didnt see it

thankyou tho

[weary geyser]

Hey guys, what does $claim do exactly? My support team tried it and nothing happened

[scenic plinth]

Make sure that is enabled on the panel within the dashboard. (Below embed explains that process)

Claiming will allow one user to "claim" the ticket, basically meaning you can make it so once it is claimed nobody else defined as "support" can type or see the ticket. (Administrators are not affected)

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[tired saffron]

when i try to send a panel message it says this :

Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)

[scenic plinth]

Yes, so please allow ticket tool to send / read messages in that channel.

[tired saffron]

how ?

[scenic plinth]

You have to do it through the channel settings.

[tired saffron]

is there are tutorial link ?

OH

i understand

i disabled messages in the channel

can i disable it after ticket message been sent ?

[scenic plinth]

Yes

[tired saffron]

thanks

[scenic plinth]

No problem

[weary geyser]

Thank you!

[iron night]

Gave 1 Rep to ♡вroĸenѕмιle♡ (current: #7 - 75)

[scenic plinth]

No problem!

[jade topaz]

hey, so im trying to use custom emojis in my panels and in some of the panels it's working and in others it's not, I've tried putting them written as emojiname:IDnumbers and emojiname:IDnumbers and neither is working?

this is the thing for the one that worked

[craggy geyser]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[jade topaz]

okay thanks

okay it's giving me the same ID I was already using

[craggy geyser]

That would be why it works

Or is it the same for the one that doesn't work?

[soft bloom]

I can't get ticket tool to work. Everything I make a panel, I'm the only one it'll work for. It won't work for anybody else. Is there a way to fix this?

[jade topaz]

i might just be being stupid rn one second XD ty for ur help imma just play with it some more

[cosmic sedge]

Hola

[jade topaz]

ah ty @craggy geyser i was just being dumb ✌️

[iron night]

Gave 1 Rep to Swiftgale (current: #8 - 60)

[dim bison]

Does Slash Commands work with this bot?

[hexed mauve]

is there a way to set-up notifications so admins are notified that a ticket was created

[dim bison]

I didn't want to tag people with every created ticket. Instead I'm only logging when a ticket is created and when a ticket is opened. Then the admins can just get the notifications from that channel. https://i.imgur.com/TIhR7Ko.png

[craggy geyser]

You can make it ping on opening

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[craggy geyser]

I don't know of ticket tool having any. But there is very few commands, most of which are optional as you can use reactions (or buttons when implemented) instead

[open wraith]

Hello, I might be doing something wrong but when I try with a test account I can't make a ticket, I press the button and nothing happens. If I use my normal admin/owner account tho it works fine. Yes it has all the perms and when I try $ debug it says all it fine. Thanks for any help.

[tribal cedar]

Did you by chance add everyone to blacklist role?

[jade topaz]

why when I invite the bot to my server it automatically exits ?

[tribal cedar]

That maybe because of another bot you are using or any other number of reasons I suppose.

I would #🎫│make-a-ticket maybe there's a reason that I don't know.

[open wraith]

Well im smort..... This was exactly it. Thank you.

[iron night]

Gave 1 Rep to Enigma (current: #13 - 34)

[tribal cedar]

No worries its happened before and anytime

[jade topaz]

oh yes, maybe that's because of the bot Shine, thanks

[iron night]

Gave 1 Rep to Enigma (current: #13 - 35)

[tribal cedar]

Anytime. :)

[split iron]

ا

[feral vessel]

ه

[robust sandal]

MrLord

h

Arabic (ar) → English (en)

[robust sandal]

ابـو صـَقـر

alif

Arabic (ar) → English (en)

[burnt sable]

so whenever i added ticket tool to my server, i went to the dashboard, and that server didnt show up (btw im only admin)

[burnt sable]

nvm, i found out why, it was cus i had to resign into the ticket tool website

[jade topaz]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help commands****

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[marble spruce]

https://i.imgur.com/omEzuXI.png does enabling this make tickets delete when using $close or do I need to disable this to allow it to delete when using $close?

[silent crown]

Bom dia entao e o seguinte eu tinha doado 50 euros ou comprado vip ja nao me lembro bem como é a 1 ano e tal atras apos pouco tempo deixei de jogar e agr volto a reentrar no servidor e deparo me que nao tenho nem os kms nem o dinheiro que o vip dá

[weary musk]

hello
I want to install the bot can you help me

[robust sandal]

eu27

Good morning then and the next I had donated 50 euros or bought vip already do not remember how well it is 1 year and such after a little time I stopped playing and agr re-enter the server and I come into it that I have neither the kms nor the money that the vip gives

Portuguese (Brazil) (pt) → English (en)

[upper pelican]

hey yall question? how do people send messages using the ticket tool bot?

[atomic solstice]

/pt Hi, you are in the wrong place @silent crown. We are a support team for the Ticket Tool bot.

[robust sandal]

Oi, você está no lugar errado @silent crown. Somos uma equipe de suporte para o bot Ticket Tool.

English (en) → Portuguese (Brazil) (pt)

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[atomic solstice]

@weary musk here ^^

[atomic solstice]

you can use the Tags, to make custom embeds which get send when someone types a selected word in the chat

[upper pelican]

hm can i share a ss of what i mean or?

[atomic solstice]

sure

[upper pelican]

sorry this just example i could fine

find*

[atomic solstice]

yes this can be done with tags

If you want people to also open tickets by clicking a reaction under that message then use a Panel

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[upper pelican]

so its a mix ?

[atomic solstice]

^^ this is where you can configure the panel message from where the people can open tickets from

you can see an example in #🎫│make-a-ticket

if you want it without the reactions then use the tags

[upper pelican]

i just want it to see my message with them tapping/clicking on the ticket emoji on the bottom

[atomic solstice]

then its the panel message

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[upper pelican]

ah i see its prenium

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[upper pelican]

premium*

[atomic solstice]

not all of it, only some parts

[atomic solstice]

If you follow this guide it will show you the general setup

hen you can configure the message with this

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[upper pelican]

sorry reading maybe i misread is there a way to add the picture into the message?

[atomic solstice]

yes, but that is a premium feature

[upper pelican]

i just activated the 7 day hehe

[jade topaz]

i dont see my server on the manage servers page

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[atomic solstice]

@jade topaz here ^^

[cold acorn]

yo

bot doesn't react to ticket message

what i'm supposed to do

[atomic solstice]

can you try to type $debug in that channel and send here the link which gets send by the bot?

[cold acorn]

k

[jade topaz]

ah cheers i didnt know what it meant by relogging

[atomic solstice]

no problem

[jade topaz]

maybe you should change it to "logging out and in again"

[cold acorn]

oh sorry i got it i forgot to give "add reaction" permission sorry for disturbing

[jade topaz]

not you specifically but yknow

[atomic solstice]

no problem

[atomic solstice]

yeah, could be but it's a low priority change, which means that if we ever do it then it will be after the bot bugs and improvements are finished

[jade topaz]

ah ok

why does it say this when i have zero tickets open

[atomic solstice]

Do you have any closed tickets?

[jade topaz]

Nope

None at all, as I completely deleted all channels and just redid my server

[atomic solstice]

before the deletion were there any tickets made?

[jade topaz]

I don't believe so

[atomic solstice]

hmm, because if there were some (they could've been also renamed) and you deleted them manually then it will always say 5 Open tickets because the bot wasn't the one who deleted them

[jade topaz]

Oh god thats gonna bug me

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[spiral zephyr]

does anyone know how to disable people without support role from closing the ticket

[atomic solstice]

you can just make the Command and reaction Support Team only

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[atomic solstice]

when you go to the Closing Ticket Reaction then just enable the ^^ Support Team Only

you can do the same for the close command

[upper pelican]

is there a way to reset ticket counts or no?

[atomic solstice]

yes

in the panel settings under general options

you can there see the Ticket Count

if you change it to 0 then the new ticket will start with 1

[upper pelican]

woo ty

[spiral zephyr]

ok thank you

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 113)

[atomic solstice]

no problem

[jade topaz]

Forgive my ignorance, but how can I put the new reactions?
https://i.imgur.com/X3dUx5E.png

[tribal cedar]

You need premium. It's setup with $newpanel same way as panel is used

[jade topaz]

Thank you very much for your help!

[tribal cedar]

Nps

[zenith panther]

How to can use emoji ?

[tribal cedar]

Sorry? How do you set the emoji?

[zenith panther]

yub

[jade topaz]

The only thing, I have 10 reactions in panel and when I put the $newpanel I only get the first 5 emojis and no more are put.

[tribal cedar]

Its in panel configs -> settings -> reaction options click open ticket

[tribal cedar]

It is in beta stages but I had more then 5 when I used it but prolly different now. Either way beta. :(

[zenith panther]

شكلك فهمتني غلط كيف احط ذا الايموجي فوق ؟

[errant cliff]

hey im having a problem with logging in it says Oops, something went wrong...
You are not authorized to login.

[tribal cedar]

$id 📩

[craggy geyser]

You are probably trying to log into the docs

You need the dashboard
https://tickettool.xyz/dashboard

[zenith panther]

لم افهم

[jade topaz]

Yeah, I've already seen that it's in Beta, so I'll have to wait.
Again, thanks for the help 🙂

[iron night]

Gave 1 Rep to Enigma (current: #13 - 36)

[tribal cedar]

Max do $id 📩 and input what it gives you into your ticket message

[craggy geyser]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[tribal cedar]

Tyvm @craggy geyser

Woah denied

[craggy geyser]

No problem

[tribal cedar]

Anytime. Awesome new features tho

[jade topaz]

I agree with you hahahaha

[mystic hound]

its going to get a lot better in the coming days 👀

[potent stream]

thanks @tribal cedar @craggy geyser

[iron night]

Gave 1 Rep to Enigma (current: #12 - 37)

[tribal cedar]

Anytime brotha

[jade topaz]

how do I do when someone opens a ticket, the bot marks my server's support team?

[scenic plinth]

I assume you mean ping, follow the steps below:

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

oooh yes, thanks

[iron night]

Gave 1 Rep to ♡вroĸenѕмιle♡ (current: #7 - 76)

[scenic plinth]

No problem, have a great day!

[jade topaz]

equally

[jade topaz]

Hype hahahaha

[fiery bison]

How do i claim a ticket from a member if that make sense?

[tribal cedar]

The discord bot would need to be premium

If thats the case you need to enable it in the dashboard

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[fiery bison]

It can only be a premium bot?

[craggy geyser]

It's a premium feature to claim

[jade topaz]

@jade topaz انا شب الله يعطيك العافية هههههههه

[thin ice]

Tried the new buttons when making a ticket on this discord

[jade topaz]

😂 😂 🤦‍♀️ .

[scenic plinth]

Try using the panel above it please and let them know in the ticket. Buttons are still in beta with Discord and Ticket Tool so therefore that will happen here and there.

[pale pilot]

BattleEye already made a newer version that works much better, but isn't published yet. The current buttons are wanky and buggy

[jade topaz]

Do you have a discount for server boosting?

$boost

[tribal cedar]

Boosting the server gets you no sort of discount but buckets of

[jade topaz]

:( ok

[elder bear]

Help

how can I do this?

#573205317870157855 I read it and it didn't help me, I only got the bot's permissions

[rough moth]

How can you do what?

The message?

[elder bear]

Yes

[rough moth]

Go to your panel, ticket options, and edit ticket message

[elder bear]

I only got the bot's permissions

[rough moth]

?

Have u not set it up?

[elder bear]

No

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[elder bear]

@rough moth

[rough moth]

?

[elder bear]

this is what appears to me

[rough moth]

See those three lines

Click on them and click panel config

And set up your panel

[storm knoll]

oh hello

I have a Ticket tool in my server
I assigned the role to Admin and Moderator at the same time
the admin can see the tickets but the moderator doesn't

so, I then changed to moderator only
and they still can't see the tickets

can any one help me, please

P.S: I'm using the free version

[atomic solstice]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[atomic solstice]

if you add both roles here then they will see any newly created tickets ^^

if you do any changes they won't be applied to already opened tickets, only to newly created ones

[storm knoll]

alright

I'll try it now

[long osprey]

the channel i wanna put the panel in doesnt pop up

i gave it all the perms and stuff

[atomic solstice]

can you type @Ticket Tool debug in that channel?

[long osprey]

ok

i did that and nothing happened

[atomic solstice]

did you ping the bot or the role?

also if nothing happened could you please tell me the server name or server ID?

[long osprey]

oh wait it worked

ok it debugged

[atomic solstice]

so when you type $panel 1 in that channel does it get sent?