🆘│community-support

[long night]

K

Ya ya thx now I can see it @rough moth

[iron night]

Gave 1 Rep to JustSomeone (current: #29 - 4)

[rough moth]

No

Problem

[ionic ermine]

Hey, I wanted to ask how do I do something like that with a bit of 7 things to do like here in the picture? and yes i have Premium

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[ionic ermine]

It is not possible please help

[rough moth]

Do you have two panels?

[ionic ermine]

yes

[rough moth]

Does it have a different reaction

Than the first one

?

[ionic ermine]

no

[rough moth]

It needs a different reaction than the first panel

Two different reactions

[solid stream]

If you want multiple panels on the same message you need to have different reactions

[ionic ermine]

thanks

[solid stream]

Atleast until I add the new discord buttons that don't really use reactions.

[ionic ermine]

thanks @rough moth

[iron night]

Gave 1 Rep to JustSomeone (current: #28 - 5)

[rough moth]

Discord buttons are out no?

[solid stream]

They're out, but development with them is still very new so alot of the modules don't support it yet.

[rough moth]

Makes sense

[solid stream]

And I have a huge rewrite to do before then to get them added.

[rough moth]

Ahh ok thanks

[mystic hound]

@craggy geyser see?

[craggy geyser]

Quite similar

[misty bluff]

my fren

I have problem my fren

I am doing this ticket thingy right and no work my fren

[fallow ingot]

so your saying the ticket does not open?

have you set any blacklisted roles?

@misty bluff

[misty bluff]

no

[misty bluff]

yes

[fallow ingot]

Does ticket tool respond to commands?

[misty bluff]

what dat mean

[fallow ingot]

Run $debug in your server.

[misty bluff]

oops

somebody kicked the bot

ill re add it

[fallow ingot]

Okay.

[hazy raven]

Hey! Super quickly! Does a premium sub have to be server owner?

[solid stream]

no, it can be anyone on the server

[strange tinsel]

someone in my server keeps trying to make a ticket, but this happens ? i can’t figure out why ehshshdg

[tribal cedar]

In general settings of your panel the ticket limit is set to 0

[eager cargo]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[eager cargo]

Up the limit to at least 1

[strange tinsel]

ohhhh okay

thank you !! :)

[eager cargo]

My pleasure

[verbal dove]

hi guys we got the premium and wanted to know how many discord servers we can setup with 1 subscription

[tribal cedar]

1

Each subscription is per server. Idk if there package deals would have to #🎫│make-a-ticket for billing support

[verbal dove]

ok thanks

thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #10 - 33)

[tribal cedar]

Anytime

[verbal dove]

and do you know if its mossible to make like a special ticket limit to a specific person ?

[tribal cedar]

Yes you can do ticket limits but not specific people just all people

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[tribal cedar]

You could exclude the bot (blacklist) from responding to a role but that would be a all or none scenario

[verbal dove]

yeah we already have set up the limit to 1 but sometimes i need to open like 3 or 4 tickets simultaneity but can cause of the limit

[tribal cedar]

I'm not sure if using the $new cmd would bypass limits

Worth trying

[verbal dove]

yeah ill try

[tribal cedar]

Thats in command style tickets

[verbal dove]

thanks @tribal cedar again

[iron night]

@verbal dove :: You can't rep Enigma#0007 for 55 minutes and 27 seconds. Try coming back later?

[tribal cedar]

Np. :)

[bold goblet]

Please help.-

Someone

[eager cargo]

Stating your issue gets ya help faster :)

[bold goblet]

I need help with understanding ticket tool like I got the setting it up and stuff its just whenever I use it what is suppose to happen I have already made a ticket management role and I thought they'd get a dm or something notifying someone used the ticket but nothing is happening and people are interrupt tickets when one is in progress.

Hello? ;-;

[eager cargo]

Hi. Are you referring to DM'ing the ticket owner upon ticke;t creation?

Or just regular setup?

[bold goblet]

No. I have no idea when a ticket is used, I thought the ticket management role was suppose to get dm'd ;-;

[scenic plinth]

Most of those are a premium feature such as "DMing" or "interrupting tickets".

You can notify people by pinging a role however.

[eager cargo]

No, that's not possible apologies.

Like Kenzie said their role can be pinged upon ticket creation

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[bold goblet]

that premium I dont have that ;-;

[eager cargo]

That's not premium

[bold goblet]

oh.-

im dumb.- I'll check it out.-

[eager cargo]

Okie

[scenic plinth]

Pinging a role does not require premium. The ways to fix "interrupting tickets" is etc.

[bold goblet]

how do I ping??

What do I press?

I don't see an option.

[eager cargo]

^

Follow these steps

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[bold goblet]

message text?

[eager cargo]

Yes

https://images-ext-2.discordapp.net/external/fk9qY7zjeVor70ke5rJ4ayEDkA8XJTcHiWV7AL9spJs/http/tickettool.xyz/help/ping_v1.png

[bold goblet]

Ight.

[edgy arch]

The ticket doesn't ping even when you put the role

The role is mentioned, but it doesn't actually ping members who have the role

[ancient mason]

hi how to get this?

i bought the premium but still shows as the normal one

[scenic plinth]

Make sure that Ticket Tool has permissions to ping [@ mention] all roles / @ everyone. You can see if it has this permission by running $debug in your server.

[scenic plinth]

Make sure you invited premium and enabled it for the server you would like it for. Directions are below:

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[edgy arch]

Thank you, fixed.

[scenic plinth]

No probs, have a great day!

[ancient mason]

help

when i send the ticket panel, theres no reaction button

helpppppppp

@scenic plinth

[scenic plinth]

Avoid pinging people for support please, use $debug in the server and provide me the link.

[ancient mason]

sorry, i think i figured it out tho

[proven void]

argh... I was hoping I could block a user from sending me DM's and still allow them to open tickets.

That doesn't seem to be the case.

[candid loom]

1

[manic sail]

I need help

I need help to recover my account that is not bind

[fierce pier]

how to add "additional reaction"

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[scenic plinth]

The above is the closest I can give you for adding an "additional reaction"

[scenic plinth]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[fierce pier]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[obsidian ravine]

I need help

[atomic solstice]

What do you need help with?

[obsidian ravine]

in collect robux free

nobody is answering

Are you ignoring me now bot

wowowowowowowowowowow

[atomic solstice]

Well you are in the wrong place, we are a support team for the @pseudo glen bot not anything related to robux

[obsidian ravine]

....

are u a bot

[atomic solstice]

no

[obsidian ravine]

...

.....

weird-

well tell me what i should do in ticket tool support thingy

[atomic solstice]

If you have any questions about the bot, the setup of the bot, then ask and we will help.

[obsidian ravine]

you are very sassy

[atomic solstice]

if you don't have any questions related to Ticket tool and just want to chat then you can use our TicketTool Lounge server

which has all our chats

[obsidian ravine]

ok dokay

[atomic solstice]

https://discord.gg/xcTZ6dpe7g

[ornate palm]

Hi, I've made a panel, and I'd like to "disable" the panel for a bit, so we can have a break. Is there a way I can keep the panel there, but when you react, it removes the reaction and nothing happens?

[solid stream]

https://i.imgur.com/gQksvC6.png

It's not a very quick way, but this will do it.

[ornate palm]

What would happen if I did "enable reaction" and made it red?

[solid stream]

otherwise just hide the channel.

[ornate palm]

Would that also work?

[solid stream]

That would do it too

[ornate palm]

Ok.

[ornate palm]

Where is that option?

[solid stream]

Panel Configs -> Settings -> Reaction Options -> Create Ticket

[ornate palm]

With disabling "ebale reaction", the reaction stays. Is that normal?

[solid stream]

It will stay on the panel like normal

[ornate palm]

Ok.

Tysm.

thanks @solid stream

[iron night]

Gave 1 Rep to BattleEye (current: #12 - 32)

[ornate palm]

Me again, just wondering when I do [prefix] close, it takes like 7 seconds to appear with the second menu.

[solid stream]

The bots being a little laggy today

[ornate palm]

Okie.

thanks @solid stream

[iron night]

@ornate palm :: You can't rep BattleEye#9668 for 46 minutes and 28 seconds. Try coming back later?

[jade topaz]

hello

I want help

hello support

[graceful carbon]

@mystic hound | Managerhey can u help me how to setup ticket tool for modmail

@craggy geyser

[jade topaz]

Don't ping any one

[mystic hound]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[mystic hound]

also don't ping staff please. @graceful carbon ^

[graceful carbon]

so sorry

[jade topaz]

how I can set room for saved Transcript

[mystic hound]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[jade topaz]

ok thanks

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #5 - 88)

[jade topaz]

HI

$new

[humble sequoia]

New command not monitoring this channel

To see what channel is monitored visit the Dashboard -> Panel Configs -> Settings -> Command Style Tickets -> Channel to monitor for command $new

[tribal cedar]

Whats up?

[fallow ingot]

Idk...

[native solstice]

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #5 - 89)

[proven void]

Is there a way for me to allow for users in a ticket that are blocked by me individually via DMs or otherwise?

[long mason]

@hybrid dagger español?

[jade topaz]

Hola. Si necesita asistencia en español, puedo ayudarlo.

[long mason]

a perdon

[long mason]

si es que no me deja iniciar sesion con discord en la pagina

[fallow ingot]

Don't ping the support team. Use #🎫│make-a-ticket

[robust sandal]

Trying to translate to Spanish but detected as Spanish.
Please don't waste translations by trying to translate to the same language.

[jade topaz]

Bien. Asegúrese de tener habilitadas las ventanas emergentes. Además, intente iniciar sesión en una pestaña de incógnito.

@long mason^^

[long mason]

uh lo intentare gracias

[jade topaz]

¡No hay problema!

[long mason]

muchas gracias me funciono 👍

[prime gorge]

I have an issue. according to the tutorial, there should be a "settings" tab under navigation, but I don't see one.

[jade topaz]

¡No hay problema! ¡Espero que disfrutes de Ticket Tool! ¡Es un bot maravilloso!

[jade topaz]

Okay.

Go to pannel configs.

[long mason]

gracias 👍

[prime gorge]

oh, i found it, sorry

[jade topaz]

Then go to the pannel you configured, and click the settings icon.

[prime gorge]

thanks :)

[jade topaz]

All good!

No problem! @prime gorge

Hello, is there a way to either, give a role to whoever makes a ticket

OR

have automod not work in a certain category? I want people to be able to send links in tickets.

Hello.

Alright. So, you are attempting to allow people to send links in tickets?

[jade topaz]

Yes.

Alright. Well.

Here's the thing.

You can do it in a couple of ways.

First.

Go to the pannel tab.

Then, go to the pannel that you setup for that server.

Click the ⚙️ and go under permissions.

The user opened permissoins click it and check the embeded links. This allows them to send links that lead somewhere else on the web.

[fallow ingot]

Everyone can send links, Unless you have a bot that won't let them.

[jade topaz]

Assuming that they set that setting already. That they can't.

[fallow ingot]

ooo

now i know what your talking about.

[jade topaz]

The thing is, the automod system, (dyno) doesnt allow links, and there isnt a way to blacklist an automod by category

Let me look at dyno's settings.

[fallow ingot]

Told you

[jade topaz]

omg let me do this 👀

[fallow ingot]

You would have to ask them to send you it in dms. Or disbale dynos automod.

[wheat torrent]

how can i invite the bot ?

[jade topaz]

So if you go to dyno's moduals.

You can disabled the punishment for links sent under a certin category

[fallow ingot]

https://discord.com/oauth2/authorize?client_id=557628352828014614&scope=applications.commands+bot&permissions=2952915024

[jade topaz]

Just make sure that you put the tickets under a category.

In settings.

[atomic solstice]

if Dyno has admin then there is nothing you can do, but if Dyno doesn't have admin then when a ticket is openned it won't see it, which means it cannot remove links

[white vine]

how to

multipanel

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[safe prairie]

@white vine

[white vine]

but

my bot creates only one reaction

and i have premium trial

[atomic solstice]

make sure each panel has a different reaction to create a ticket

[white vine]

and i set different reactions

[subtle stump]

how can i set reactions

[white vine]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[atomic solstice]

make sure the bot has permission to Add Reactions in the channel settings

[white vine]

just simply

check this

and permissions

[atomic solstice]

did you do $panel 1 2 3 ...

[white vine]

i do $panel 1 2

[atomic solstice]

etc. based on the panels you want to use?

[subtle stump]

okay

[white vine]

http://jkuser.com.pl/image/1zniaxro.png

[atomic solstice]

can you send s screenshot of what appeared after the command was used?

[white vine]

ok

i'm from poland bruh

http://jkuser.com.pl/image/64fi2svg.png

[atomic solstice]

can you tell me the name of the server?

[white vine]

JKVPS

you need id?

[atomic solstice]

no need

[white vine]

ok

[atomic solstice]

here is the problem

you disabled thre reaction

[white vine]

ok

i re-enabled

bruh

[subtle stump]

it doesnt have a reaction

[white vine]

just simply give admin access

i cannot help, but the reaction control is premium only

and i member

[atomic solstice]

can you tell me the server name?

[subtle stump]

SythcomRP

[white vine]

it works

multi panel works

:noice:

[atomic solstice]

ok did you check the permission of the channel that you are sending the panel in?

[subtle stump]

yeah

[atomic solstice]

can you please type $debug in that channel and send the link which appears here?

[robust sandal]

Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[subtle stump]

/ german can you please type $debug in that channel and send the link which appears here?

[robust sandal]

Können Sie bitte $debug in diesem Kanal eingeben und den Link senden, der hier erscheint?

English (en) → German (de)

[atomic solstice]

nicht hier, im Kanal innerhalb Ihres Servers. Wo Sie versuchen, das Panel in

[subtle stump]

ah okay

[atomic solstice]

Ist etwas passiert? Wenn ja, könnten Sie bitte hier den Link senden, der gesendet wurde?

[subtle stump]

https://discordapp.com/channels/509192800865353738/662692902245498910/850423657594617896

[atomic solstice]

Ok, soweit ich sehen kann, hat der Bot ausreichende Berechtigungen. Ich denke, das ist nur ein Discord-Fehler und die einzige Möglichkeit, die ich kenne, ist, dem Bot Administratorrechte zu geben und den Befehl erneut zu versuchen. Wenn es funktioniert, ist es in Ordnung, aber wenn der Bot immer noch keine Reaktion hinzufügt, kann es sein, dass ein anderer Bot von Ihrem Server die Reaktion entfernt.

[subtle stump]

kk

[inner ravine]

I WANT SOME 1 PERSONE TO ACTIVE TICKET TOOL IN MY SERVER

[inner ravine]

@atomic solstice

[fallow ingot]

Please do not ping support team.

[safe prairie]

@inner ravine Please don't random ping our support team. You can setup ticket tool following this guide:

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[inner ravine]

NO ALEARDY INVITE I WANT CONFING IN A CHANNEL

[fallow ingot]

Calm down,

[inner ravine]

WHAT

[safe prairie]

Stop writing caps

[fallow ingot]

Please.

[inner ravine]

PC BRO

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[fallow ingot]

Follow the guide above.

[shadow axle]

@inner ravine can you calm down and not use caps?

[frozen kraken]

I want to invite bot

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[fallow ingot]

@frozen kraken ^

[frozen kraken]

Thx

[inner ravine]

ok sm1 help me to config ticket tool in my server

[shadow axle]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[fallow ingot]

np.

[jade topaz]

is the ticket tool website down?.

[fallow ingot]

No,

[jade topaz]

I got a gateway error when trying to get into my panel

[jade topaz]

really?

[fallow ingot]

https://tickettool.xyz/manage-servers

Use the link above.

[jade topaz]

thank you very much @fallow ingot

[fallow ingot]

No worries i think it's just a website. Not the official one.

Hi, Vexy what's wrong?

[jade raft]

Hi
Is the ticket tool website not working? 🤔

[fallow ingot]

Try using this link.

https://tickettool.xyz/manage-servers

[jade topaz]

ah ok

[jade topaz]

It didn't work for me either but use that link above

[jade raft]

Thank you so much.

[iron night]

Gave 1 Rep to aaron8 (current: #11 - 33)

[jade raft]

[fallow ingot]

anytime

[arctic talon]

When members react to the ticket nothing happens but when the staff team does it works fine, how do I gix this?

Fix*

[solid stream]

Double check your didn't set a blacklist role

[fallow ingot]

Like battleeye said make sure you don't have any blacklisted roles,

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[solid stream]

Looks like they might have set everyone, if it's the correct server.

(50/50 chance) lol

[fallow ingot]

hm.

Lol

[jade topaz]

How do I add a role so someone can see tickets

[craggy geyser]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[craggy geyser]

Follow this

[ornate palm]

Hi, is there a way I can make the bot ping here when a ticket is opened?

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

@ornate palm follow the instructions above. ^^^

[ornate palm]

Yeah, but is there a way to make it ping here, not just a role?

[fallow ingot]

Like ping @here

[ornate palm]

Mk.

Ok.

It isn't working.

[fallow ingot]

To be honest, ether way it pings the same as long as they have the role.

[ornate palm]

I need it to be here though.

[fallow ingot]

In the embed?

[ornate palm]

That's on the dashboard.

It isn't pining here, it's just appearing but no ping or yellow background at all.

[fallow ingot]

{@here} try this

[ornate palm]

It isn't doing it.

[fallow ingot]

Is it in the embed?

[fallow ingot]

Okay so it won’t ping inside the embed. It would have to be in message text so do @here in the message text. For it to ping people.

[ornate palm]

Is that the only way?

[fallow ingot]

Unfortunately yes. It’s discord it’s self. Not just our bot. You could always have it in both message text & the embed.

[ornate palm]

Okie!

[fallow ingot]

Have a great weekend!

[ornate palm]

Thank you!

thanks @fallow ingot

[iron night]

Gave 1 Rep to aaron8 (current: #11 - 34)

[fallow ingot]

anytime

[ornate palm]

Wait, can I ping a role in the embed?

Or just in the message?

[fallow ingot]

Like I said it won’t ping inside the embed, only the message you can have it in both but for it to ping it needs to be in message text.

[ornate palm]

Okie!

[fallow ingot]

np 😉

[ornate palm]

Ty

[cerulean pawn]

I have my ticket tool set up fully in my discord, but need to add two map logs to it. How do I do that without resetting the whole bot?

[radiant moss]

What do you mean by map logs?

[fallow ingot]

That was my question.

[cerulean pawn]

These

[radiant moss]

That would be a separate bot. And not Ticket Tool

[cerulean pawn]

The bot set these channels up when I originally set it up, it left off one of our maps and then we just added Gen 2 to our cluster last night

[radiant moss]

Check you DMS

[cerulean pawn]

Hmmmm....

Sorry then lol

[ornate palm]

I

Is the save transcript meant to appear like this?

I did transcript channel, and it appeared like that

[fallow ingot]

Click the collapse thingy, does it make it shorter. And your answer is #📣│bot-news message

@ornate palm

[ornate palm]

So it's useless?

[fallow ingot]

Yes not the embed, but the bit above yes.

If you read this: #📣│bot-news message it explains it.

[ornate palm]

Ok. All I'll worry about is the "Direct Transcript@

Does the direct transcript say what was said etc

[fallow ingot]

Yeah, same here

[ornate palm]

Mk ty.

[fallow ingot]

Yes.

[ornate palm]

thanks @fallow ingot

[iron night]

@ornate palm :: You can't rep aaron8#1234 for 34 minutes and 24 seconds. Try coming back later?

[steady hemlock]

when I open ticket this happens

and doesnt work idk why

[fallow ingot]

Does ticket tool have the correct permissions?

[humble sequoia]

-- moved to ticket --

[steady hemlock]

yes it does

[fallow ingot]

Do you have any blacklisted roles set?

[steady hemlock]

no

[fallow ingot]

Does ticket tool respond to commands?

[steady hemlock]

yes

[fallow ingot]

Okay run $debug in your server and send me a screenshot please.

Did you try resending the panel?

[fossil flame]

how do i get it to where they make a ticket

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[raw oracle]

how do i get an MR in the game. i have an extreme racist

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[fallow ingot]

@raw oracle ^^

[fallow swan]

Hey, does anyone know if its possible to close tickets in a specific amount of time such as $close 24h

[solid stream]

Not yet, but I would like to get that added at sometime

[fallow swan]

Ah damn that sucks, even if its for premium members only i would really like to see this be a feature

[woeful sapphire]

when a ticket is created, Ticket Tool does not have permission to view the created channel. How do I fix dis?

[solid stream]

I'm guessing that channel just ends with a muted role?

everything else removed?

[woeful sapphire]

im talking about the channel Ticket Tool creates, e.g. ticket-0006

ticket tool doesnt send the automated message, im guessing because it doesnt have access to view the channel

[eager cargo]

Yup

Required permissions are below:
✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

[jade topaz]

I was wondering whether you guys were planning to add buttons anytime soon

https://support.discord.com/hc/en-us/articles/1500012250861-Bots-Buttons

Released 9 days ago, will really make everything look 1000x better

[eager cargo]

It's reserved to premium only atm

[jade topaz]

Has it been released for premium?

[eager cargo]

Yes

[jade topaz]

Thanks!

[eager cargo]

My pleasure

[jade topaz]

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #4 - 103)

[jade topaz]

theres your rep 😄

[eager cargo]

[half forge]

does anyone know how to limit channels that ticket tool commands can be used in?

[upper flower]

Dont give the bot access to the channels u dont want the bot in

[harsh basin]

when someone opens a ticket in support category they are not able to send images and files even though category perms have been allowed for everyone, any way the bot can allow sending of images when it creates a channel

[eager cargo]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[eager cargo]

the bot auto-overrides category permissions

[vestal hawk]

@slender minnow Hello

Basically I want to change the message thing in the ticket

[slender minnow]

?

[vestal hawk]

"Support will be with you shortly" thing

But I'm not sure how to change it

[slender minnow]

go to settings -> under panel option click Edit Panel Message-> enter the message you want to show

and ofc dont forget to click save

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[mystic hound]

that looks like the ticket message not the panel message

in which case you'll need to edit your ticket message under ticket options

[jade topaz]

Hi

Plz help me

I want to enter the bot to my server

[shadow axle]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[jade topaz]

I don't know how to enter the bot to my server

[shadow axle]

https://tickettool.xyz/invite

invite the bot

[jade topaz]

I want one to enter

[shadow axle]

dude just invite the bot from here https://tickettool.xyz/invite

[shadow axle]

you have to link your discord account with an email

[jade topaz]

I just tried what happens

Sorry if the translation is wrong, but I use Google translation Because I am Arab

[shadow axle]

create an arabic ticket from #🎫│make-a-ticket

[humble sequoia]

-- moved to ticket --

[harsh cradle]

Ticket tooldpremium dashboard

@forest goblet

[solid stream]

same dashboard

[fallow ingot]

Refrain from pinging support team, if you read the rules you would understand that. Premium and free ticket tool share the same dashboard everything can be managed on the same website.

[harsh cradle]

my friend added the bot to the server so can i see

[harsh cradle]

sry

[fallow ingot]

it’s ok.

[harsh cradle]

i cant see my server tho in the dash

[solid stream]

You can see the dashboard if you have either the dashboard role or admin in the server.

[fallow ingot]

Log out and log back in.

[harsh cradle]

okay

[fallow ingot]

If that doesn’t work ping me.

[harsh cradle]

kay

[fallow ingot]

Did it work?

[harsh cradle]

Worked ty

thanks @fallow ingot

[iron night]

Gave 1 Rep to aaron8 (current: #11 - 35)

[fallow ingot]

anytime

Wdym?

I don’t understand what’s your trying to explain, tickets can only be opened once through each panel. Unless you changed the default setting.

[shadow axle]

check if your native language is in #🎫│make-a-ticket

and create a ticket

[fallow ingot]

You can make the bot just log transcripts.

[loud zephyr]

Are buttons available for the bot yet?

[jade topaz]

yo

im having problem when saving transcripts

it says it failed

[fallow ingot]

Yes. But only for premium users.

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[coral merlin]

hello my 2nd game of thevic cup console did not count top 5 2 kills I have the screens thank you for responding quickly

[fallow ingot]

@jade topaz follow the instructions here.

[jade topaz]

i did

it keeps saying failed

[fallow ingot]

And it still says that?

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[jade topaz]

so

[fallow ingot]

@quaint hazel @coral merlin ^^^

[jade topaz]

what do i do

[fallow ingot]

Does ticket tool have the correct permissions?

[jade topaz]

what perms, it has able to message and read messages

[fallow ingot]

I recommend giving it Administrator

Does it send transcripts now?

[jade topaz]

yes thx

thanks @fallow ingot

[iron night]

Gave 1 Rep to aaron8 (current: #11 - 36)

[fallow ingot]

anytime

[tribal portal]

How do I set it up??

[mystic hound]

its been answered, please be patient in the future, we've all got lives :)

[sand gazelle]

Good afternoon, how is free to do as soon as a ticket opens the bot sends an automatic message?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[mystic hound]

there you go @sand gazelle ^^ the message itself is free but everything with a red diamond next to it is premium only

[sand gazelle]

ok tanks

[raw flax]

how do i get a subscription role on here

[jade topaz]

Hi

[mystic hound]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[raw flax]

how do i run that on my server

[mystic hound]

just type it.

[raw flax]

thank you

[orchid bramble]

is there a way to change bots avatar and customize status?

[blissful vine]

Hi! When I open a ticket everyone opens at the top of the Discord, not under any category, why?

[orchid bramble]

u need to set the category inside the panel options

[blissful vine]

Do you know where?

I have set the server for opening them, but not where the tickets should be placed.

[orchid bramble]

Panel Configs > Settings > Category Options

[blissful vine]

Thank you!

[orchid bramble]

you're welcome!

[jade topaz]

Can someone help me set it up

Dm

I'll give u management role and do it for me

[shadow axle]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

K

Is there a video

[shadow axle]

no

[jade topaz]

Oh

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[mystic hound]

@orchid bramble ^^

[jade topaz]

Dn

I did it

[orchid bramble]

@mystic hound thx
you know an eta for the buttons?

[iron night]

Gave 1 Rep to Light (current: #5 - 90)

[mystic hound]

They're available currently for premium users only

[orchid bramble]

i'am premium, is there a tutorial? 😄

[mystic hound]

the command is $newpanel [id]

[orchid bramble]

will this hold all my settings from the panel and just renew it with buttons or what?

[mystic hound]

yep all panel settings will be saved just that the reaction gets replaced with a button

[orchid bramble]

thx for fast reply

[slate ravine]

How do I setup the ticket tool for it to be like this

[orchid bramble]

another question now xD @mystic hound
atm no buttons inside the ticket?

[mystic hound]

not currently, very soon though

[slate ravine]

Plz someone help

[mystic hound]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[mystic hound]

that's instructions for basic setup ^^

[slate ravine]

Thx

[mystic hound]

to change the text of the panel, you can do it under panel options in your panel configs. the rest of the things in that screenshot are premium only features (premium bot, panel embed color and custom reaction)

[orchid bramble]

How to get the Premium role

@mystic hound

[shadow axle]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[brittle ruin]

Hello, How to change bot prefix?

[shadow axle]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[brittle ruin]

Thanks.

$

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[terse quiver]

Can somone pls tell me how to make ticket tool to sent that message that lets ppl open tickets can somone pls help I new to this bots and server stuff

[jade topaz]

سلام عليكم

ليش اللبوت ما بيسوى تكن

تكت

[robust sandal]

!ER AS AHMED

Peace be upon you

Arabic (ar) → English (en)

[robust sandal]

!ER AS AHMED

Why the stick is not settled

Arabic (ar) → English (en)

[robust sandal]

!ER AS AHMED

Tack

Arabic (ar) → English (en)

[scenic plinth]

/ar Make sure Ticket Tool has permissions to manage channels and manage messages. You can do that by running $debug in the server.

[robust sandal]

تأكد من أن أداة التذاكر لديها أذونات لإدارة القنوات وإدارة الرسائل. يمكنك القيام بذلك عن طريق تشغيل "$debug" في الخادم.

English (en) → Arabic (ar)

[scenic plinth]

Visit #573205317870157855 or visit the docs below:

[humble sequoia]

https://docs.tickettool.xyz

[timid hemlock]

what are some premium features

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[fallow ingot]

@timid hemlock ^^

[fallow ingot]

Ignore this, I don’t know who posted it.

[solemn talon]

I have invited the ticket tool to my server multiple times and its still not letting me manage my server it just keeps saying invite

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[craggy geyser]

Try this

[solemn talon]

Its still not working.

I am server owner

[humble sequoia]

-- moved to ticket --

[humble sequoia]

User permission level with Ticket Tool

@winged wasp is permission level: 0 (User)

[robust sandal]

ღ𝓗𝓐𝓟𝓟𝓨ღ

Adhkar

Persian (fa) → English (en)

[sick haven]

I forgot

What's the tickettool link

[humble sequoia]

https://tickettool.xyz/manage-servers

https://docs.tickettool.xyz

[scenic plinth]

Above is the two links that you will need for setup / tutorials. If you are asking about another link, please lmk.

[jade topaz]

how do i make my ticket tool say something like this on creation?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[scenic plinth]

@jade topaz The above will answer your question

[old shard]

When you save a transcript where does it save to or how do you access it at a later date if needed?

[eager cargo]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[eager cargo]

Gotta set a transcript channel up

[royal moth]

Hi! I setup my ticket bot and everything work super good! except.. when a player open a ticket... the support team can see it.. but not the player who created it... the ticket is automaticly created in "private" how can i do so the player can see his own ticket?

[scenic plinth]

From the sounds of it the user open permissions are incorrect, follow the instructions below but except for going to "Support Team Open" go to "User Open". Open tickets will not be affected by the change, so therefore you would have to use the command $add {userid}

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[scenic plinth]

Oh really wrong command...

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[scenic plinth]

Follow that instead... that one isn't listed for some reason

[tame flax]

$help rôle

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[tame flax]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[fierce jetty]

Heya! is there a way to disable the ticket creation for a while? when someone tries to open a ticket, the bot would send them a dm saying the ticket is disabled currently.

[scenic plinth]

No sorry. The only way you can "disable" tickets (the easiest way) to do this would just to be to remove the reaction and add it later or blacklist the member role and unblacklist it later.

[nimble fern]

ik how to make a channel with this bot... but idk how to make the bot ping the role when tickets opened

[atomic solstice]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[nimble fern]

Ty!!!

[prime wing]

Hello

Can u help me

@gloomy jacinth

Anybody

[atomic solstice]

We can't help you if you don't ask what you need help with

[prime wing]

How to let the bot send the click on reaction message

My english is bad actually

So I did not understand

[atomic solstice]

what is your main language?

[prime wing]

Arabic

[atomic solstice]

/ar you can try typing in arabic and we will let this bot translate it, it may be better for you

[robust sandal]

يمكنك محاولة الكتابة باللغة العربية، وسوف ندع هذا بوت ترجمته، قد يكون من الأفضل بالنسبة لك

English (en) → Arabic (ar)

[jade topaz]

@prime wingافتح تكت عربي صديقي.
#🎫│make-a-ticket

[humble sequoia]

-- moved to ticket --

[fierce jetty]

alright kenzie, thanks! :D

[iron night]

Gave 1 Rep to ♡вroĸenѕмιle♡ (current: #7 - 73)

[dark moth]

N

[sudden nexus]

the tickets are full in the category and the bot is doiyng the tickets without category , how to select a second category ?

[atomic solstice]

its done in the same place as before

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[atomic solstice]

you can set multiple categories

[sudden nexus]

ok thanks

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 105)

[atomic solstice]

no problem

[jade topaz]

Have yall added the new buttons discord added about a week ago?

[fallow ingot]

Yes, however they are in testing stage, and are only available for premium members until testing is over.

[ivory spindle]

how to use buttons

[craggy geyser]

If you have premium, use $newpanel instead of $panel

But be aware they are particularly glitchey for android users

[frank snow]

what do i do if i make a ticket and nobody replies and all it says it “limit reached 1/1”

[tribal cedar]

Wait until someone replies would be my guess

If the owner has set a ticket limit there nothing a person can do.

[frank snow]

oh

how would i delete a ticket?

[fierce jetty]

Is there a way to set infinite uses per user? the least is 0 and max is 99

[pale pilot]

The limit is for how many tickets one user can open at a time. When they close a ticket, the counter decreases by one. It's very unlikely that you want one member to open 200 tickets

[fierce jetty]

Ahh, thanks!

thanks @pale pilot

[iron night]

Gave 1 Rep to Simple (current: #6 - 80)

[silent sedge]

hello

[glacial robin]

السلام عليكم

ليه البوت طافي

[silent sedge]

how do i put this emote in the ticket tool dm description

[jade topaz]

i have premuim how would i add them i go to the reaction area and i dont see it

[silent sedge]

how do i make this emote appear

in the embed msg

also how to get a ticket to auto delete after a set amount of time if left unasnwered

[jade topaz]

Hello i have a quastion, Can you make sure that with the tag that you can make yourself as commands, you can set it to which channels they respond. because if you set a command it can be used on all channels while I only want to set it for tickets tickets

is the special/new buttons feature in the Reaction Options spot?

the new ones discord added like a week ago

[pale pilot]

Only for premium users right now for testing

[jade topaz]

I have premium but i can't do it

[pale pilot]

You have to use the $newpanel command

[silent sedge]

@pale pilot can u help me

[atomic solstice]

we can't help you if you don't ask what you need help with, also pinging support members is agains the #546557408902905896

[silent sedge]

i already stated it

thats why i pinged

sorry

[atomic solstice]

The emote is the Author Icon part in the ticket embed

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[atomic solstice]

Author Icon Url ^^

[atomic solstice]

next for the autoclosing, this was possible before but had to be removed due to Discord API limits

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[atomic solstice]

the only automation you can setup is auto close/delete when the user leaves your server

[jade topaz]

how to enter the dashboard?

[atomic solstice]

https://tickettool.xyz

[silent halo]

How do I ping a specific role from a reaction button?

[shadow axle]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

ok and what's next?

[silent sedge]

thank u so so much for both things ❤️

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 106)

[atomic solstice]

after you get there, just log in with your Discord account

should be top right of the screen

after you log in you can find your servers by clicking the Manage Servers button

[silent sedge]

i was curious about the auto delete cause a server had it in the ticket tool thing

[jade topaz]

i want to enter Anime-world dashboard but i can't

[silent sedge]

prolly old msg

[atomic solstice]

yeah it existed at the begining of 2020

[jade topaz]

should i kick the bot?

[fallow ingot]

Sorry for the late response, you can add them by using the $panel command.

[atomic solstice]

just log out and log back in

then the server list will reload

[jade topaz]

nothing

i did it and nothing changed

[fallow ingot]

What’s your level permission?

Run $level in your sever and tell us what it says.

[jade topaz]

what i have to do when i authorize bot?

[atomic solstice]

Are you the owner of that server?

[jade topaz]

moderator with permissions to do it

[atomic solstice]

Then if you type $level in that server

[fallow ingot]

Do you have a dashboard role?

[atomic solstice]

The level command tells you which permissions you have

to enter the dashboard you need the dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 6, 2021, 2:31 PM

[fallow ingot]

^^

[atomic solstice]

which has to be added by the Owner or someone who has access to the dashboard already

[jade topaz]

i am level 0

[fallow ingot]

Including someone with administrator

[jade topaz]

and what does it mean?

[atomic solstice]

that you don§t have access

[fallow ingot]

You won’t be able to see the dashboard

[atomic solstice]

ask the owner to add your role to the dashboard roles

[fallow ingot]

You have to get a dashboard role.

[atomic solstice]

just tell the owner to do this ^^ @jade topaz

[jade topaz]

okay, i will do sth with owner

[fallow ingot]

Alright.

[jade topaz]

thanks for help

[jade topaz]

i did i put my panel on and it didnt add the reaction. am i suppose to do anything else? i did $panel then did $panel 9 <- thats the ID of the panel

[atomic solstice]

Can you check if the bot has permission to add reactions

in the channel that you are trying to send the panel into?

[fallow ingot]

^

[jade topaz]

yes it does

[atomic solstice]

Can you please send here the name of the server or server ID?

[jade topaz]

828250787183329290

[atomic solstice]

so when you type $panel 9 nothing happens?

also which bot are you using? the Free bot or the Premium bot?

also does the reaction not appear only for that panel? or for all of the panels?

[tough sluice]

How do I integrate buttons into my panels? I am a premium user.

[atomic solstice]

you can use the $newpanel command

Works exactly like the panel command where you type $newpanel ID (ID => is the ID of the panel which is visible in the dashboard)

[tough sluice]

Ah I see, thanks! 🙂

[atomic solstice]

no problem

[tough sluice]

One last question, are buttons just supported for the panel message or do they work for the actual reactions inside of the ticket as well?

[atomic solstice]

I think they are only for the Panel message for now, since they have been just released a week ago and are currently in Beta and being tested

[tough sluice]

No worries, thanks!

[jade topaz]

premium and yes all the panels dont do it and when doing $panel 9 it shows up the panel with the same reaction tho

[pale pilot]

you have to put $newpanel instead of just $panel

[atomic solstice]

all your panels have the same reaction

[jade topaz]

yes

i wanna customize it like this to if possible i dont really know how it all works

[shrewd isle]

Is it possible to let users have multiple tickets?

[jade topaz]

go to general options, ticket limit, set to whatever u would like

[brazen kiln]

Hi, I was wondering why this error is happening on my ticket and it's giving an error when saving the ticket

[pale pilot]

that means the bot doesn't have permissions to view channels in the category and you have to give it to the bot

[potent thistle]

Hello all,I just want to find out how do i download films from plex to my iphone to watch anytime please

[shadow axle]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[terse jackal]

why cant i see my server on ticket tool manage servers, but the bot is in the server?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[mystic hound]

@terse jackal

[terse jackal]

thanks @mystic hound

[silent sedge]

i changed the icons for deleteing and trasncpit

[uncut geyser]

O>O

[silent sedge]

how do i change them in the message too

[pale pilot]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[pale pilot]

You can use the ID command to find the ID of these emojis and then copy paste that into the message

[jaunty current]

preciso de ajuda para instalar

[silent sedge]

which message?

im talking about where it says react with etc etc to save , close , re open

how to edit that

[hollow sable]

I want to cancel my membership

Now

And reverse the charge I have

[craggy geyser]

Best bet is to open a billing ticket in #🎫│make-a-ticket

[silent sedge]

its like that instead of the emote

[radiant moss]

Add a > to the end of the 78

[slender terrace]

How do I unban someone from tickets?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[slender terrace]

Ty! ❤️

[eager cargo]

Just remove their blacklist role or the blacklist role itself

My pleasure

[silent sedge]

got u

quick question

[radiant moss]

Whats up

[silent sedge]

i have the trial rn and i really like it

so if i get premium

does the stuff i did get copied over

or how does it work

[radiant moss]

Everything will stay the same if you buy mean

[silent sedge]

great

do i have to do smth tho? like inv the other bot

[radiant moss]

If you would like to that is an option

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[silent sedge]

i cant get premium till the trial i did runs out

?

[radiant moss]

You can get the premium whenever. But when and if you do the trial will still continue

[silent sedge]

ok can u link it pls i cant find it on dashboard

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[radiant moss]

First link

[silent sedge]

ty ❤️

[radiant moss]

Np!

[jade topaz]

im so confused i tryed everything to get those new buttons to pop up

been looking for so long just putting every command lmao

[eager cargo]

Buttons are premium only right now

[jade topaz]

yes i have premuim

just doesnt show for some reason

[eager cargo]

Can you run $debug in your server real quick?

[jade topaz]

yessir

[cinder breach]

how do you mention a role in the SUPPORT text, when they create it.

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[cinder breach]

thank you

[jade topaz]

donr

i did it

[eager cargo]

My pleasure

[eager cargo]

I see you have premium!

[iron night]

Thank you!

Thank you for purchasing Ticket Tool Premium @sick olive. You have now been given the <@&535595160189403136> role!

[jade topaz]

yessir

so

how do i add the special/new buttons

[eager cargo]

I pinged you in the premium chat.

[tribal onyx]

heyy

May I have some guidance on how to set a transcript channel up? what command must I do?

[craggy geyser]

It is all done from the dashboard, not a command

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[tribal onyx]

omg i love you

[craggy geyser]

No worries!

[fallow ingot]

[wanton path]

Hi I actually did have one more question but it isn't worth making a ticket for.

[craggy geyser]

Ask away

[wanton path]

If i wanted to, how do I take the bot offline or ignore reactions to make tickets?

[craggy geyser]

Simplist way would be to not have them with admin perms, and just remove them from the channel temporarily

[wanton path]

Okay that makes more sense.

Thanks

.

Ok thanks @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #8 - 55)

[craggy geyser]

Glad to help

[wanton path]

What was that..nvm

[fallow ingot]

It’s a reputation

[spice kettle]

Is the site down?

[solid stream]

Seems to be, looking into it

[spice kettle]

Thanks 👍

[spice kettle]

It's up now ❤️

[solid stream]

sure about that?

[spice kettle]

It was for 1-2 seconds.

All I'm sayin,

[solid stream]

restarting it all it seems

[scenic plinth]

Site doesn't seem to give an error when going to it

[jade topaz]

its down for me

[spice kettle]

How do I get the Premium Subscriber role?

[jade topaz]

y!pc

[mystic hound]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[jade topaz]

oh i cant use the command

[mystic hound]

y!pc doesn't tell them how to get the role, its only for giving it

[jade topaz]

oh yah my bad

[solid stream]

first 1/4 is online

[pseudo bay]

Hello, I just had a question in regards to the logging/transcript aspect, is it not possible to use this in a private channel so only certain roles are able to see? Every time I try it doesn't work so not sure if I'm doing something wrong or not.

[scenic plinth]

Transcript channels will work as long as ticket tool can see / send messages in the channel you wish to send it in. You can use $debug in the channel to see the bots permissions.

[weak shadow]

Hello, after inviting the bot to my server when I enter the control panel, I still get to invite my server, and on my server I already have it activated, it does not let me use the control panel because it asks me to invite another time, what happens?

[scenic plinth]

You need to relog into the dashboard. Please also notice the bot was just restarted so that can be an issue.

[weak shadow]

Ok, it's solved, thanks

[scenic plinth]

No problem, have a great day!

[pseudo bay]

I have one more question, at first when you would "react" the reaction would be there and then disappear but for some reason now there is a lot of reactions for creating the ticket, is there anyway to prevent the reactions from sticking?

[scenic plinth]

Does ticket tool have permissions to manage messages? For the bot to manage reactions it needs permissions to manage messages.

[ancient elk]

my ticket tool just went offline randomly can anyone help?

[eager cargo]

The primary bot is being restarted. Please be patient.

[scenic plinth]

#📣│bot-news

[solid stream]

Soon I will be releasing the new discord buttons, this will prevent any of the sticking issues..
that issue is related to a ratelimit.

[mystic hound]

#📣│bot-news

[mystic hound]

lmfao how long did you have that on copy paste for

[eager cargo]

:)

[scenic plinth]

Tbh I did the same thing

[fresh glen]

Hi there ! My team is currently having a problem making it to where only the person who created the ticket and the people designated as support can see it. Everytime we have someone make a ticket the whole server can see it and it really lessons the privacy we’re trying to keep with the tickets

[eager cargo]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[solid stream]

I have a bot command for that.. watch

@upper flower

Little slow today

[scenic plinth]

Devs fault

[upper flower]

Yes

[pseudo bay]

Thank you for your help, @solid stream @scenic plinth

[iron night]

Gave 1 Rep to BattleEye (current: #12 - 34)

[upper flower]

Hi

What

Who

When

Where

Ban

!

[mystic hound]

oh wow this thing responds?

[scenic plinth]

No problem have a great day!

[mystic hound]

I've seen a tag somewhere

[eager cargo]

bot offline

bot no work

:(

[solid stream]

I was going to use @upper flower has a bot..

[upper flower]

Ban!

[solid stream]

but it sucks

[upper flower]

Wow f*** u too

[mystic hound]

it has a defect where it defaults to ''ban'' or ''lol''

[solid stream]

https://tenor.com/view/thank-you-alice-in-wonderland-thanks-gif-9790628

[upper flower]

Lol

Ban

[eager cargo]

Can confirm

[mystic hound]

see?

[scenic plinth]

Wait what, it does that for gifs...

[pale pilot]

can't recommend, he does whatever he wants

[mystic hound]

the link possibly contains thank you

[upper flower]

?ban

[prime bridge]

#BlameDev, wrong use!

Please provide the users.

Need help?

Ban Documentation

[scenic plinth]

Oh well lol

[upper flower]

?q

I’d watch yourself

?q

[prime bridge]

#BlameDev, wrong use!

Please provide the users.

Need help?

Quarantine Documentation

[pale pilot]

point proven

[solid stream]

We gucci

[mystic hound]

see?

[solid stream]

bot's back online

[mystic hound]

!!

[solid stream]

20 minute outage, not bad

It's been awhile since the last one

[upper flower]

Ban

[mystic hound]

and not a single ticket about it this time, progress

[craggy geyser]

And not much here either

[upper flower]

Ban

Lol

[mystic hound]

probably because half the staff team was in chat

[upper flower]

@solid stream can I get a restart

[solid stream]

@upper flower restart

[mystic hound]

battle can you take this thing offline for a while?

[upper flower]

Restarting

[craggy geyser]

Yeah but we didn't need to tell many people about it

[upper flower]

Online

Hello. I am your personal assistant. Piss off

[eager cargo]

Get it offline!

[mystic hound]

@upper flower premium links please

[craggy geyser]

Bots back to normal

[humble sequoia]

6b03a-16e03-9ffc3-e78f4

Premium key

Key: 6b03a-16e03-9ffc3-e78f4
Duration: 1m, 0s

96de0-989d5-66150-be6ba

Premium key

Key: 96de0-989d5-66150-be6ba
Duration: 1m, 0s

[mystic hound]

no i mean

[humble sequoia]

6330a-e81e7-b1ead-c5872

Premium key

Key: 6330a-e81e7-b1ead-c5872
Duration: 1m, 0s

aad3e-b9a74-d5135-790c2

Premium key

Key: aad3e-b9a74-d5135-790c2
Duration: 1m, 0s

[eager cargo]

LOL

[humble sequoia]

732ba-1b923-b9740-336b4

Premium key

Key: 732ba-1b923-b9740-336b4
Duration: -1m, 0s

2ccf7-9ef88-5282a-af445

Premium key

Key: 2ccf7-9ef88-5282a-af445
Duration: -30d, 0h, 0m, 0s

[eager cargo]

1 minute keys yayyyy

[humble sequoia]

dc42a-f41db-5fc34-35f88

Premium key

Key: dc42a-f41db-5fc34-35f88
Duration: 10d, 0h, 0m, 0s

[upper flower]

😂

[humble sequoia]

f3b71-1c132-82f0d-f34f8

Premium key

Key: f3b71-1c132-82f0d-f34f8
Duration: 10d, 0h, 0m, 0s

[mystic hound]

im keeping one of these