🆘│community-support

[eager cargo]

My pleasure

[quasi rock]

Hello there,
How can i user these new reactions in my support panel?

and how can i get the premium subscriber role?

[safe prairie]

We currently testing the bot buttons. As Premium subscriber you can use it like #🎫│make-a-ticket if you use $newpanel ID

[quasi rock]

Thanks

[safe prairie]

Do you use premium?

[quasi rock]

yes

[safe prairie]

y!pc 285649610440179712

[iron night]

Thank you!

Thank you for purchasing Ticket Tool Premium @quasi rock. You have now been given the <@&535595160189403136> role!-coloryellow

[quasi rock]

Tysm

[safe prairie]

No problem^^

[jade topaz]

how do i set it up to make tickets on my server likes whats the prefix to set it up or do ppl just dm the bot?

[tribal cedar]

Its not done like that. There is a dashboard at http://tickettool.xyz

Go there login with discord

Then click manage on your servers name

However there are commands that use the prefix $

[clever falcon]

I'm doing claim command but it wont work

[tribal cedar]

Are you claiming your own tickets?

[clever falcon]

no

[tribal cedar]

Have you checked the command configs?

[clever falcon]

yes

[tribal cedar]

Do you have premium?

[jade topaz]

i dont have money for premium'

[tribal cedar]

I was asking @clever falcon

[jade topaz]

oh

my apologies

[tribal cedar]

I answered you above though @jade topaz

[clever falcon]

no

[tribal cedar]

#573205317870157855 should also be looked at @jade topaz

Its a premium only function

[clever falcon]

😦

[tribal cedar]

Sorry

They give you a 7 day trial via the DB

[clever falcon]

can I some how try it free

[tribal cedar]

It should offer you premium for 7 days on the dashboard

Under where it says premium status.. unless you've used it already

[clever falcon]

i got it

[tribal cedar]

Awesome

Something that you should check is to make sure the premium and normal ticket tool roles have the same perms

[clever falcon]

i still cant claim

[tribal cedar]

Theres command configs and you need to make sure its enabled

Then you need to go to panel configs -> settings -> claiming options

And like I said.. you can't claim your own tickets

Just fyi

@jade topaz if you have specific questions about setting the bot up you can ask here theres plenty of helpers here. Also, if you notice there's a question mark next to each option that you can click and it will give you additional info about the option.

[scenic plinth]

Make sure that the claim option is enabled for the panel. Should be one of the last 2 dropdowns.

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[dreamy remnant]

Is there a problem with the bot?

I click to open ticket and nothing happens

[south zinc]

$vote

[humble sequoia]

Votes

Current Votes: 3
Lifetime Votes: 143
Linked Votes: 25

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 1 day, 12h, 0m
To redeem your current votes use $vote redeem

[south zinc]

$vote redeem

[scenic plinth]

Can you run $debug in the server please

[dreamy remnant]

yes

https://discordapp.com/channels/509192800865353738/662692902245498910/849107308256165959

[scenic plinth]

So I am realizing a few things wrong. You need to allow the bot to Manage Roles, Manage Channels, and Manage Messages for it to properly function. Without these the bot cannot function the way you expect it to, such as creating tickets.

[dreamy remnant]

Thanks for the support, I managed to solve the problem.

[hidden linden]

Hi, I am not able to figure out why my custom emojis aren't showing up here!

[rough moth]

In the save transcript thing?

Oh you mean the embed

[stable raptor]

hii. i wanna ask. how do i clear the dashboard history?

[rough moth]

Wdym?

You aren’t able to clear the dashboard history

[stable raptor]

so i can't start over the ticket to ticket-0001 again?

[rough moth]

Oh you could do that

That’s in the panel config

Go to your panel-> general options -> ticket count

And set it to 1

[scenic plinth]

Are you adding them through the options that the bot gives you in the reaction settings?

[rough moth]

I think he’s talking about the message

Cause the reactions look custom to me

But the message doesn’t

[stable raptor]

thankuu so much 🤍

[hidden linden]

yes, the message, I can't find the place to change it!

[rough moth]

Np

[hidden linden]

Yes I did!

[scenic plinth]

Moderator Options ---> Ticket Closed Message ---> Edit Moderator Message

[rough moth]

^ @hidden linden

[scenic plinth]

Oops sorry I thought I replied to him my apologies.

[rough moth]

All good

[hidden linden]

Thanks for helping me out @rough moth and @scenic plinth !

[iron night]

Gave 1 Rep to DisguisedBabyMan (current: #33 - 2)

[scenic plinth]

All good, have a great day!

[void ibex]

hlo

anyone here

I have the administrator permission over the server ryt now but I am unable to see the server dashboard

this is what I see

[atomic solstice]

try logging our and logging back in @void ibex

[void ibex]

k

Got it:)

[atomic solstice]

[rough moth]

Is it possible for me to extend the embed panel message?

[atomic solstice]

What sort of extension are you looking for?

[rough moth]

I figured out a different way of doing it

Thanks tho

[atomic solstice]

np

[fringe haven]

How to use this bot?

[rough moth]

What part do you need help with?

[fringe haven]

I invited the bot, but idk how to use it

Like I need it, but idk how

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[abstract wigeon]

Follow the instructions shown above

[low jasper]

hey, is there a way / command to delete all current open tickets?
cuz deleting manually (with command) is a pain...

[craggy geyser]

There isn't no

[low jasper]

[craggy geyser]

You can suggest it at:

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[pale pilot]

@jade topaz please don't ask for help in #📈│reviews You can do that here

[jade topaz]

Oké I'm sorry

But can't one people help me?

[pale pilot]

repeat your question

[jade topaz]

I want to create a ticket for my server for gta roleplay ps4 can you help me?

[rough moth]

Did you setup ticket tool already?

A panel more specifically

[jade topaz]

I don't know how to get started.

[rough moth]

https://docs.tickettool.xyz/en/general/setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[jade topaz]

The reason is because I speak Dutch and don't understand English very well

[rough moth]

That’s fine, just click on that link above and it’ll give you a little tutorial on how to set it up

If you still don’t understand it try putting it in google translate

[jade topaz]

But sometimes I can't understand it because it's in English

Ow oké

Thank you very much

[rough moth]

Np

[weary stratus]

How can I use this discord buttons?

[atomic solstice]

its in testing, premium users can use it with the $newpanel command

[weary stratus]

Okey, thank you

It was incredible

ahah

[marble mountain]

how do i make a transcript channel

for a serveer

[atomic solstice]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[atomic solstice]

@marble mountain here ^^

[marble mountain]

i can find my serv in dashboard

[rough moth]

Try logging out and in

[atomic solstice]

try to log out and log back in

[marble mountain]

tried

[atomic solstice]

make sure you are logged in with the correct discord account

also are you the owner of that server?

[jade topaz]

how do i allow members to be able to have pic perms but only in tickets not in the entire server

[marble mountain]

yup im logged in with right acc

[atomic solstice]

$help permissions

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[atomic solstice]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[rough moth]

Go to the panel and set up permissions for users who opened tickets

[atomic solstice]

are you the owner of said server?

[jade topaz]

okay ty

[marble mountain]

not owner

but i have admin

[atomic solstice]

then type $level in one of the channels there

[rough moth]

You need admin

[jade topaz]

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 92)

[marble mountain]

k

[marble mountain]

it said level 0

[atomic solstice]

that means you don't have admin

[marble mountain]

i do

[atomic solstice]

you have to have either Administrator permission

or the dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 1, 2021, 4:04 PM

[atomic solstice]

so means your Admin role has to be added to the dashboard roles for you to view the dashboard

[marble mountain]

how do i get that

[atomic solstice]

only the owner or someone with the Administrator permission can add dashboard roles

so you will have to ask them to add it

[marble mountain]

how would they give it

[atomic solstice]

its explained in this embed @marble mountain

the go to the dashboard > manage servers > pick a server > (on the left) Server Configs and there under prefix are Dashboard roles

[marble mountain]

k thanks

were working on it

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 93)

[atomic solstice]

no problem

[tribal cedar]

Grats Satisfy

[jade topaz]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

@jade topaz^

are you sure that the role is @mentions enabled

and its case sensitive

tyt

if your sure of the roles name try to give the bot perms to mention the roles

[sudden nexus]

how many ways to get ticket tool premium ?

I think this one

@jade topaz

[fierce kite]

I WANT THE RESPONSE LIKE THIS

[sudden nexus]

it's ok put the id of the role
<@&id>

[fierce kite]

Anyone?

[sudden nexus]

pc or phone?

right click on the role than click Copy id

[craggy geyser]

Alternatively:

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[sudden nexus]

@craggy geyser

[tribal cedar]

You can use $vote

Or the free 1 week trial

Or payment

[craggy geyser]

Voting, purchasing and giveaways are the main ones

[sudden nexus]

ok thanks

[iron night]

Gave 1 Rep to Enigma (current: #15 - 26)

[tribal cedar]

Oh give aways I forgot that one

[tribal cedar]

Anytime

[sudden nexus]

thanks to 🙂

[iron night]

Error: You're still on cooldown

[fossil schooner]

How do I add more than one role that can view tickets

For example only the staff role can view tickets but I want trial staff role to be able to aswell

[tribal cedar]

You can add them to supporter roles or the additional roles if you want them to have different perms then supporters

Thats in panel configs -> settings -> general

[fossil schooner]

Can you please send a screenshot? I'm on the mobile app if that helps

[tribal cedar]

It does.

Thats the general settings of a panel of mine

[fossil schooner]

All I see is this

[tribal cedar]

Thats mobile?

Oh ic

Can you rotate?

Seems like some is missing

[fossil schooner]

Here

[tribal cedar]

Click settings blue button

Then general

[fossil schooner]

I have got it how- thank you!

Now

[tribal cedar]

Anytime!

[fossil schooner]

Thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #15 - 27)

[tribal cedar]

❤

[fossil schooner]

♥️

[sudden nexus]

what can help me $vote link command ?

[craggy geyser]

That is used to link to someone else. If you link to them, every vote you do will not count towards you, but will be added to their total

[sudden nexus]

🙂

[craggy geyser]

So if you are on a server, and you get everyone else to link to you and then vote. You will get all their votes and can get premium that way

[sudden nexus]

can many members link their vote to me or only one ?

[craggy geyser]

I don't think there is a limit to how many people can link to you. But each person can only link to one person. So if they are linked to someone else they won't be able to link to you

It is a one way link, so you would show as not linking to anyone

[sudden nexus]

very nicee , thanks bro

thanks @craggy geyser

[iron night]

@sudden nexus :: You can't rep Swiftgale#4167 for 38 minutes and 40 seconds. Try coming back later?

[craggy geyser]

No worries. Have a great day and feel free to ask any more questions you may have

[jade topaz]

how do i change the language of the bot??

[craggy geyser]

You can't really. You can edit the default messages yourself, but some things you can't change. And there is no way to just say "Change to this language"

[jade topaz]

how to i edit them then?

help pls

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[atomic solstice]

^^

[jade topaz]

thanks

[smoky gorge]

hello

i need some help

im trying to set up a ticket (so ppl can react and see certain channels) but idk how

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[atomic solstice]

Hi please, read this guide of how to setup the bot ^^

[smoky gorge]

okkkk ty

[marble mountain]

thanks @marble mountain

[iron night]

@marble mountain :: You can't give rep to yourself, silly.

[marble mountain]

ok

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 95)

[marble mountain]

thanks @atomic solstice | Sr. Support Team

[iron night]

@marble mountain :: You can't rep Satisfy#4339 for 59 minutes and 49 seconds. Try coming back later?

[cerulean eagle]

Ist there any german support?

[safe prairie]

Ja, wie kann ich dir helfen @cerulean eagle?

[cerulean eagle]

wild, wenn ich im online dashboard auf "manage servers" drücke wird der server den ich will nicht angezeigt, wenn ich den bot aber wieder kicke wird er angezeigt.
Ich habe mich auch schon oft wieder ein-und-aus geloggt

[safe prairie]

Hast du genug Rechte, um auf das Bot-Dashboard zuzugreifen? Du benötigst Administrator oder eine Dashboardrolle. Du kannst deine Rechte im Server auch mit $level prüfen.
Hast du dich ganz ausgeloggt, die Seite neugeladen und wieder angemeldet?

[cerulean eagle]

Okay, welches permission level ist denn nötig?

[safe prairie]

Guild Admin

Also Level 4, wenn du Administratorrechte auf dem Server hast oder Level 2, wenn du eine Dashboard Rolle hast

[cerulean eagle]

Was ist eine Dashboard-Rolle

Egal, passt alles.
Danke 🙂

[safe prairie]

Alles klar, super

[gloomy crane]

i cant add roles to teams

does anyone know how to fix it?

ow nvm

[safe prairie]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[fierce kite]

By voting I get the @humble sequoia permenent?

[pale pilot]

you get 12 hours worth of premium per vote

[jade topaz]

You can redeem your premium once you get 3 days of premium through voting.

[pale pilot]

3 days

[sudden nexus]

the both bots are sending panels in my server ! Give a kick to @pseudo glen ?

[pale pilot]

sure

[sudden nexus]

ok thanks

[rough moth]

LOL

[sturdy kindle]

Hello someone spam with the Ticket bot some textes in a Server from a friend but he dont have Permission to the bot

[tribal cedar]

This could be because of a few reasons including but not limited to keep visible. Is this your server we are speaking of?

[rough moth]

Did the logo just get changed?

[tribal cedar]

Yes

Its pride month

[sturdy kindle]

No its not my server its the server from a friend. But ik he dont give someone permission to edit this bot

[rough moth]

Oh right forgot about that

[tribal cedar]

I'm sure there is some reasonable reason why this person has permissions to send text to channel. You can have your friend come here for assistance and we will go through the bot with him find the mistake and correct it

[sturdy kindle]

okay

[heady wagon]

I am very new to discord and am trying to figure out how to add an admission ticket when joining server. Can someone help me please with a step by step walk through

[rough moth]

An admission ticket? So when someone joins a server they create a ticket?

[brazen shell]

Alguém Br pra me ajudar?

[heady wagon]

like they can't have access to server until i approve them

[rough moth]

Alright so either take away everyone perms from every other channel besides the panel one

Or set up an auto role where when people join they get a role and can only see the panel channel

And once they complete verification you can give them a member role thag has access to the whole server

[heady wagon]

how do i do this?

I just got ticket tool today

[rough moth]

Ticket tool is for panels

You would have to set up the roles yourself

I can help you set up the panel if you need

[heady wagon]

I have the roles, I need to know how to set up the panel

[rough moth]

https://docs.tickettool.xyz/en/general/setup

[jade topaz]

Look at that website to setup your bot!

[tribal mulch]

I have ticket tool premium enabled and set up but the bot is completely unresponsive. Panels get sent to the right channel etc, but it ignores all reactions and commands. But if I DM it, it’ll respond fine. Any ideas?

The bot has admin perms

[rough moth]

You have to resend the panels if you just switched to the premium bot

[tribal mulch]

I have resent the panels 🙂
Commands don’t work either, not even “$help”

[rough moth]

Double check if the bot has administration permissions

[tribal mulch]

Do both the base and premium bot need to be in the server?

[rough moth]

No only one is fine

[tribal mulch]

Yeah it has admin perms

[rough moth]

And it’s complete unresponsive?

[tribal mulch]

Yeah. If I DM it $help tells me the usual
“Use this in a server”.
Maybe I’ll try removing the bot and readding it.

[rough moth]

Wait

You don’t dm the bot, you type the $help command in the server

The bot doesn’t respond to dms

[tribal mulch]

I have been sending it in the server. I just tried to DM it to see if it was the bot or my server.

[rough moth]

Does the role Ticket Tool Premium have administrative permissions?

[tribal mulch]

Yes

It has permissions through its bot role and a 2nd admin role that works for other bots/users

On the dashboard it shows up as having admin permissions too

[jade topaz]

You need to move the Ticket Tool role up.

In the role section, drag the Ticket Tool above everyone, and save it.

Also, make sure you have DM's enabled in it.

In that server.

[tribal mulch]

It was already near the top of my role list. Moved it to the top and that didn’t work either

[rough moth]

Wait did you enable a premium key?

[tribal mulch]

I’ll try kicking/readding later - Will need to get to my laptop for that though
It worked briefly after I swapped from normal to premium but has now decided to not work anymore xP
Nothing was changed afaik, it just stopped.

It says premium enabled on the dashboard. And I use the premium features.

[rough moth]

If you redeemed premium, it dms you a premium key for the premium bot

And you need to claim it in the website

[mystic hound]

Sorry to interrupt but is this issue happening in the server called ''sixPM software" @tribal mulch ?

[tribal mulch]

Yes - that’s the one

[mystic hound]

your premium bot isn't enabled

[tribal mulch]

Huh. Okay. Thought it was working because I was sure custom ticket names worked for a test ticket I opened.

[mystic hound]

The free bot will still perform all premium functions

[tribal mulch]

Oh. I feel rather dumb now. 🤦‍♂️
Sorry for all the hassle and thanks for all the help.
I’ll go do that now

[rough moth]

No worries

[sturdy dew]

Hey

[humble sequoia]

-- moved to ticket --

[jade topaz]

Hi, my opeing a ticket doesn't work?

[scenic plinth]

Hey there Kayden, can you run $debug in the server for me and provide the link?

[jade topaz]

https://discordapp.com/channels/509192800865353738/662692902245498910/849395219920846888

[safe prairie]

Looks good, your prefix is :, do you try :close?

[scenic plinth]

They are talking about opening tickets

[jade topaz]

I'mt rying to open a ticket with my panel and its not working

[scenic plinth]

Do me a favor and open a English Support Ticket in #🎫│make-a-ticket and provide them your Server ID and the link you provided me.

[jade topaz]

Ok!

[jade topaz]

Done

[jade topaz]

@rough moth I managed to install it

[uneven hawk]

hola

como estan me meti al pais de rusia

[ocean sorrel]

hello! is there a bug in the bot?

[uneven hawk]

donde me puedo hacer una casita

[ocean sorrel]

i react and it dont make a ticket

[uneven hawk]

spanish?

[scenic plinth]

Proporcionamos soporte para @Ticket Tool#4843 discord bot y no podemos ayudarlo con cualquier problema que tenga.
Asegúrese de ponerse en contacto con el equipo de soporte adecuado.

[uncut sphinx]

is there a way to move tickets without closing them with a command?

[scenic plinth]

Can you run $debug in the server for me please and provide the link it gives you?

[uncut sphinx]

basically do the same thing as moving channel to a category on close, but to a different category without closing

with a command

[ocean sorrel]

its not my server

my friends server

[scenic plinth]

The only thing I can think of that would be the best fit for you is ticket claiming. Which you can find the steps on how to do below

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[scenic plinth]

Can you have them run that command please and tell me when they have done so?

[ocean sorrel]

alr

[humble sequoia]

-- moved to ticket --

[grim storm]

Hello

my ticket tool don't save the transcripts

what???

the bot leave

[tribal cedar]

Are you trying to use the command or do you have premium?

What do you mean bot left

[grim storm]

sorry, the bot have banned, for other configuration bot

[tribal cedar]

Smh well it seems like you didn't give it half a chance but ok gl

[grim storm]

but the bot don't save the transcripts

[rough moth]

You banned the bot?!

[grim storm]

other bot banned him

[rough moth]

Why and how

Did it trigger some verification?

[grim storm]

I enabled a protection setting from another bot, when someone deleted a channel, it banned it right away

[tribal cedar]

Well we can't necessarily support the other bot here. Figure out why it banned it and let us know if you need tt helo

[rough moth]

You should get rid of that

[grim storm]

I was the only one who set it wrong

[rough moth]

Once u do comeback if u need help setting up ticket tool

[scenic plinth]

Basically from my understanding a bot such as @prime bridge triggered a filter called bot join filter and kicked the bot.

[rough moth]

No not kick, banned

[grim storm]

But now will I have to configure it from zero?

[rough moth]

No

The stuff on the dashboard saves

I’d assume

Not sure actually, don’t mark my words

[grim storm]

sorry

[scenic plinth]

No you would have to restore it if it completely left the server.

[rough moth]

Nothing to be sorry about

[grim storm]

Do you have a support channel for Brazil here, or a Brazilian server?

[rough moth]

We have Spanish

[tribal cedar]

I dont believe there is. Support wise. Your English is good enough to be helped here

They speak Portuguese

[rough moth]

Oh

[upper flower]

Can I assist u with something?

[rough moth]

We have Portuguese don’t we?

[upper flower]

We do.

#🎫│make-a-ticket

[tribal cedar]

Ah great

[tribal cedar]

@grim storm

[grim storm]

I use google translator

[tribal cedar]

You can do to #🎫│make-a-ticket

[grim storm]

ok

[tribal cedar]

React with Portuguese support

[grim storm]

thank you

[tribal cedar]

Nps and gl

[jade topaz]

Can someone help me set up ticket tool in my server

[tribal cedar]

#573205317870157855 @jade topaz

If you have specific questions ask here someone will answer.

[jade topaz]

I already looked in there but the problem is I set it all up and everything but when reacting to it ticket doesn’t show

[tribal cedar]

Check the permissions

It needs the right perms or admin

[jade topaz]

It’s got all perms

Administrator aswell

[tribal cedar]

#🎫│make-a-ticket im turning in for the night

[slow needle]

Hey one question

ticket transcripts saves the hole ticket right?

Bc i have one that only shows 200 messages and im pretty sure it had more

[eager cargo]

For the free bot, 200 messages is the limit. For the premium bot, the limit is 500 messages.

[neat roost]

pourquoi l'outil de ticket est-il hors ligne ?

[fallow ingot]

l'outil de ticket filaire n'est pas hors ligne, attendez quelques minutes jusqu'à ce qu'il réapparaisse.

[neat roost]

d'accord merci

[fallow ingot]

aucun problème

[neat roost]

pourquoi tout le monde peut-il voir dans mes billets ? J'ai un rôle d'équipe d'assistance configuré ?

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[fallow ingot]

Rester visible désactivera toute modification d'autorisation pour le rôle de tout le monde, permettant à tout le monde de voir les tickets. Comment le désactiver ? Rendez-vous sur le tableau de bord -> Configurations du panneau -> Paramètres -> Options générales -> Rester visible.

@neat roost

[neat roost]

d'accord merci

[fallow ingot]

aucun problème

[lone tundra]

I’m trying to make a ticket panel and it says no options for channels or categories.

[craggy geyser]

Has your server got channels/categories made? If they were made after you opened the dashboard try refreshing

[native dirge]

How can I delete those ones ?

[atomic solstice]

log out and log back in, it is a visual bug which happens when a server name is changed

[native dirge]

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 96)

[atomic solstice]

no problem

[fallow ingot]

Reload the page.

[onyx wigeon]

HELLO, I'M TURKISH AND I CAN'T DO IT WHAT DO YOU RECOMMEND I DO?

I.AM TURKEY

[shadow axle]

what are you talking about?

[last wharf]

Hello there! Is there any status issue with the bot?

[shadow axle]

doesnt seem like it

[tribal cedar]

You having problems?

[last wharf]

Yeah, I do

It suddenly stopped opening tickets

[tribal cedar]

Check to make sure everyone role isn't black listed and that your not using the premium bot if you don't have premium

[humble sequoia]

Pong! Latency is 279ms. API Latency is 79ms [-]

[last wharf]

The premium could be the problem... How do I generate a premium code with my votes? I forget it

[tribal cedar]

$vote redeem i believe

[humble sequoia]

You need atleast 6 votes to redeem

[last wharf]

Thank you

[tribal cedar]

Anytime

Glad we could figure it out

[last wharf]

Do you want the YAGPDB rep? xD

[tribal cedar]

Its not a big deal to me. ;)

[last wharf]

thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #14 - 28)

[last wharf]

Np

[tribal cedar]

❤

[valid fox]

how do i set it that the ticket tool bot sets tickets to come in a specific category?

[rough moth]

There is an option for that on the dashboard for the panel

[valid fox]

lemme check rq

[rough moth]

It’s under category options

In your panel

[valid fox]

thanks @rough moth

[iron night]

Gave 1 Rep to JustSomeone (current: #30 - 3)

[rough moth]

Np

[jade topaz]

Hello
i have a quastion about ticket tool
We set up the whole ticket system, but I accidentally clicked delete panel. now the panel has been removed can I still undo this?

[rough moth]

Not from my power no

But possibly the bot developer

But I highly doubt anyone can retrieve your panel

Sorry about that

[jade topaz]

Okay no problem, how can I reach the bot owner?

[rough moth]

You will have to be patient

Nvm

[mystic hound]

The panel once deleted can't be recovered. If I recall correctly it even states that the action cannot be undone when deleting

[jade topaz]

Okay thank you all for help me!!!

[minor smelt]

how to use the ticket tool

[mystic hound]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[mystic hound]

Take a look at that @minor smelt ^^

[minor smelt]

Oh ok thanks

[iron night]

Gave 1 Rep to Light (current: #4 - 84)

[jade topaz]

is there a way i can pay to have a bot hosted on the ticket tool server? similar to how mee6 and modmail have

[fallow ingot]

Hi, and your answer is no.

[jade topaz]

ok ty

[fallow ingot]

You can suggest it

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[fallow ingot]

@jade topaz ^^

[pale eagle]

I just made two ticks on the server, one of the ticks, click on the emoji, and it will open ticks

[tribal cedar]

Can you show or explain better what you mean?

[fallow ingot]

^

[pale eagle]

Okay, thank you. The problem was only mine

thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #13 - 29)

[tribal cedar]

Ah ok thanks @fallow ingot for the assist

[iron night]

Gave 1 Rep to Logan8 (current: #10 - 31)

[mossy crystal]

How to enable claim cmd

[tribal cedar]

Do you have premium?

@mossy crystal

[mossy crystal]

No

[tribal cedar]

It's required for that cmd

[mossy crystal]

I mean the option to claim someone's ticket

[tribal cedar]

Yea thats what I'm talking about as well

[mossy crystal]

Okay then ty for telling

Thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #12 - 30)

[tribal cedar]

Nps

[sick haven]

Help

[tribal cedar]

Ask

[sick haven]

How do I inv premium

I already have basic

[tribal cedar]

Did you pay for premium?

[sick haven]

Yes

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

My members cant see the the support ticket and how to fix?

[tribal cedar]

Try this

Panel configs -> settings -> permissions options

Then edit the open user perms

Does the bot have full perms?

[jade topaz]

the bot create the tickets fine yes 😄

but members cant see it :/

[tribal cedar]

It seems like it's no adding the user to the ticket

Run $debug please

[atomic solstice]

are you testing this yourself or did you get a report from someone that they cannot see?

[jade topaz]

testet my self

[atomic solstice]

are you using an alt?

[jade topaz]

the bot have every permission

[atomic solstice]

or using the view as role function?

[rough moth]

Sorry to interrupt, but do you want members to see all open tickets, even if they didn’t open it?

[jade topaz]

no the new "look as a role" thing

[tribal cedar]

Ah

[atomic solstice]

that's the reason

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

Jun 2, 2021, 4:42 PM

[tribal cedar]

Good catch satisfy

[atomic solstice]

It's always this

[tribal cedar]

;)

[jade topaz]

i will add my friend 😄

[sick haven]

Ty @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #10 - 31)

[sick haven]

For earlier

[tribal cedar]

Anytime ma man

Woah i jumped # 13->10 rep in the last hour

[atomic solstice]

nice

I have to pass Quo

[tribal cedar]

Who doesnt.

[fallow ingot]

Idk what I’m at.

[atomic solstice]

well I am close though

[fallow ingot]

👍

[atomic solstice]

I need 4 more to get even with quo and 5 to pass quo

then I just need to pass Ticket Tool

[sick haven]

Can I get the premium member role

[mystic hound]

$pc

[sick haven]

I bought premium

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[craggy geyser]

I would give you rep just to help you. But I feel like that is not allowed

[sick haven]

Ok

[atomic solstice]

[sick haven]

Here

I have link from debug

https://discordapp.com/channels/509192800865353738/662692902245498910/849695098233159710

Se

[mystic hound]

you bought the premium for that server?

[sick haven]

Yes

[mystic hound]

1 month sub?

[sick haven]

I have screenshot

Yes

[mystic hound]

out of curiosity, when did you buy it/apply it to the server?

[sick haven]

Like 10-40 mins ago

Idk

I'm in class

But my teacher doesn't care if I'm on my phone

[mystic hound]

would be 45 mins ago, looks like the free trial to me

[sick haven]

Oh

Where do I buy month

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[sick haven]

Ok

[mystic hound]

that link there

[sick haven]

Ty

Ty @mystic hound

[iron night]

Gave 1 Rep to Light (current: #4 - 85)

[mystic hound]

np

[sick haven]

I'll try to get it when I'm home

Ima mess around on my phone fn

Peace and have a good day

[mystic hound]

you too 👋

[spice shoal]

hey i have a question about the ticket tool bot

[tribal cedar]

Shoot

[spice shoal]

is there a way to have the ticket open automatically instead of you having to go find the ticket after

eg....you click on the reaction and the ticket opens on your page

[tribal cedar]

You click the reaction and it opens in your discord

[sullen hollow]

Hey ! Is it possible at the creation of the ticket to put it automatically in an category ?

[tribal cedar]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[spice shoal]

yes, but i want it to open like in front of me

instead of me having to go to the sidepanel and find the ticket

[tribal cedar]

No thats not how it works. That's not how discord works.

[spice shoal]

i know that, im asking if its possible or is it something that discord cant do at all

[tribal cedar]

It won't change your view for you

It can't do it at all

It can ping you

But you would still have to navigate to the channel

[spice shoal]

gotcha...

is there a way that once the ticket is opened another message can pop up in that channel under the reaction emoji?

[tribal cedar]

Like heres your ticket channel

With clickable link to channel?

[spice shoal]

yes or something to that effect

[tribal cedar]

Yes its possible atm only for premium using buttons instead of emojis

Go to #🎫│make-a-ticket click on the demo button

🏁

[spice shoal]

i just did

[tribal cedar]

Its a feature in development atm and it shows a message indicating the channel where the ticket is

[spice shoal]

yes that would be perfect

[tribal cedar]

It does on mine maybe they have altered it more

Were you able to see it then?

[spice shoal]

thats tooooooough lol...yes

great feature and exactly what im looking for

[tribal cedar]

Awesome!

[spice shoal]

do you know when they are gonna put it in the premium?

or is it already there?

[tribal cedar]

Its in premium

Use $newpanel #

[spice shoal]

#huh

lol im a little confused

[tribal cedar]

Its ok im not. ;)

So in panel configs

Theres #s next to the panels

Know what I'm talking about?

[spice shoal]

yess

[tribal cedar]

Ok

[spice shoal]

lol

[tribal cedar]

So in your channel where you have the old reaction way

Do this cmd $newpanel 1 2 3

For example

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[tribal cedar]

That may explain better just use $newpanel and not $panel cmd

[spice shoal]

okay...just some questions on this

[tribal cedar]

Sure

[spice shoal]

so right now i have 6 panels.

[tribal cedar]

Ok

[spice shoal]

3 support panels for 3 seperate cities and 3 ordering panels for 3 seperate cities

basically this is saying, i can have one channel with a multipanel that combines the 3 seperate panels into one

[tribal cedar]

Yup

[spice shoal]

but if someone for example clicks (new york) support, it would make a ticket under the New York category

[tribal cedar]

The first # in the $newpanel line will be the panel message thats used

I'm not sure your setup but im fairly sure

[spice shoal]

okay and it sends all 3 panels with their existing embeds?

[tribal cedar]

Well yes but im not sure of your setup

You have 3 panels with 2 reactions in 1 channel?

Thats ofc possible with $newpanel

[spice shoal]

6 panels, 6 channels, and 1 reaction each

[tribal cedar]

Yea just do $newpanel #

Instead of multiple #s

Try it you'll be like woah

Just make sure the #a are right

Driving bns

[spice shoal]

gotcha

okay...umm...another question

is there a way to make the Ticket Bot put a message to start the ticket

aka i want the ticket bot to open the ticket and @ one of my bots

so instead of the customer having to @ the bot to start the conversation with it

[ocean hazel]

uh I have a question on how to start/use it 😅

[spice shoal]

@ocean hazel lol i might be able to help with that

whats the problem

[ocean hazel]

Idk how to start it-

[spice shoal]

have you invited it to your server?

[ocean hazel]

Yea

[spice shoal]

does it have all the correct permissions

[ocean hazel]

Yea I think

I mean I haven’t touched it

[rough moth]

It needs admin permissions

And make sure to move it’s role up

[ocean hazel]

Ohhhh

[ocean hazel]

What does that mean

[rough moth]

On the role list

Move it towards the top

[spice shoal]

under your server settings, under roles

[ocean hazel]

Ohh

Ok

[spice shoal]

you want to drag it up to the top or close to the top

[ocean hazel]

Ok

Ty

[rough moth]

Np

[ocean hazel]

Hi, sorry I have another question

What does it mean by “panel”?

I’m sry I’m on my phone so I’m bossing my friend around rn-

[lavish pollen]

Hi I need some help please in finding the dawn alliance I did a phone transfer and lost all my contacts and booted out from the discord alliance link for dawn please help me reconnecting with them please

[craggy geyser]

This is not the place for this. We help with the ticket tool bot and not other discord issues

[shadow axle]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[lavish pollen]

May I ask which support team I turn to for this information?

[fallow ingot]

Unfortunately we don’t know. Maybe try finding your support teams website. We only provide support for @pseudo glen I apologise for your inconvenience

[spice lily]

J'ai besoin daide svp

[fallow ingot]

#🎫│make-a-ticket for your language

[jade topaz]

how do i set it up like that
with multiple options to react with ?

[spice lily]

excuse me ^^

[jade topaz]

any one know

?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[fallow ingot]

@spice lily ^

[spice lily]

its ggod

[fallow ingot]

Know what?

[spice lily]

good

[fallow ingot]

Anything else?

[fallow ingot]

Do you have premium?

[spice lily]

That's good I chose the right language

[spice lily]

No

[jade topaz]

yes i have Premium

[fallow ingot]

Not you.

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[fallow ingot]

Follow the instructions above. ^^^ @jade topaz

[jade topaz]

thanks

been trying all day

didnt know they had a discord server

lol

[fallow ingot]

No worries should have came earlier.

[jade topaz]

true

[fallow ingot]

Same thing happened to me

Have a good one.

[jade topaz]

ill come back if i need help

ok cya

[jade topaz]

if you dont want the emoji and you want to use the buttons use $newpanel [id1] [id2] {id3} ....

[fallow ingot]

Another way is above.

[jade topaz]

note: it's still in testing stages

so i have to make like say 4 different panels and do $panel 1 2 4 17 35

thing ?

@jade topaz

[fallow ingot]

Yes.

[fallow ingot]

It explains it here

Like I said before.

[jade topaz]

ok

i think i have an idea on what to do tanks

thanks*

[cobalt tree]

Hello can I get help please

It’s my first time with this bot and I can’t figure it out

[tribal cedar]

Best place to start is #573205317870157855

3 easy steps. Specific questions you can ask and remember the ? next to the option name upon clicking gives you some info about the option

[cobalt tree]

Ok I got it thanks

Thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #10 - 32)

[autumn forum]

drawing a blank but where on the dashboard do i set up the transcript channel for it to save them

[pale pilot]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[autumn forum]

sweet thank you so much

[autumn forum]

thank you (that way you get the point lol)

[iron night]

Gave 1 Rep to Simple (current: #5 - 73)

[jade topaz]

Hi I am unable to make a ticket on any of my servers , I don't see the ticket icon

I was wondering if anyone else here may have had a similar issue before

[craggy geyser]

Are you by any chance on the Web version of discord?

[jade topaz]

Yes

Also tried mobile app version

[craggy geyser]

Same issue on both?

[jade topaz]

Yes

[craggy geyser]

Do you see the reactions on the first message in #🎫│make-a-ticket?

If no, it is a client side issue, if yes it might be a perms issue on your servers

[jade topaz]

No

[craggy geyser]

Okay. You need to make sure you have enabled seeing reactions and embeds. Let me quickly find where that setting is

[jade topaz]

Oh okay

Thank you!

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #7 - 53)

[craggy geyser]

User Settings > Text & Images > Show emoji reactions on messages.

[jade topaz]

Great

It works now!

thanks again @craggy geyser

[iron night]

@jade topaz :: You can't rep Swiftgale#4167 for 55 minutes and 6 seconds. Try coming back later?

[tribal cedar]

Anytime

[radiant moss]

@pseudo glen does not need admins and please do not tell people that. And it’s role does not need to be moved up. Just need enough permissions so it can do what it needs to.

[rough moth]

Alright my bad, I know it doesn’t need admin, but it’s easier to just give it admin. Apologies

[radiant moss]

It may be easier but for safety no bots should be given admin unless it is required

[severe burrow]

Ah ok thanks

[iron night]

Gave 1 Rep to Swiftgale (current: #7 - 54)

[severe burrow]

Im in the other server anyways

[jade topaz]

Hey is there a way for the bot too ping a role when someone opens up a ticket?

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

thank q

[scenic plinth]

No problem :)

[jade topaz]

When I close the ticket the user doesn't the transcript and closing message in his dm. How to fix this?

[eager cargo]

The user either has their DM's off or you tried to enable that feature without having premium.

[jade topaz]

why cant u pay with btc

😐

[copper owl]

what is BTC exactly?

[jade topaz]

crypto

you can

open a ticket @jade topaz

[copper owl]

^^

[jade topaz]

a well known crypto

bitcoin

[copper owl]

It's not a method of paying on the website but you can probably open a ticket

[jade topaz]

i already got some guy in my server to pay for it so its fine ig

[scenic plinth]

Open a ticket for billing and payment information please.

[copper owl]

i figured, but i wanted to make sure lmfao

[jade topaz]

[jade epoch]

How i can setup logs with @pseudo glen?

@safe prairie

[safe prairie]

You have to setup the action and transcript log in the panel configs of the Dashboard

@jade epoch

[jade epoch]

i cant find this tab

on the dasboard site

[safe prairie]

After choosing your server, you click on Panel Configs > Setting (of the Panel you will Config) and open the Logging Options

[jade epoch]

Alright i got it

Thanks @safe prairie.

[safe prairie]

No problem^^

[jade topaz]

how do i make tickets to have those reaction thingies like "Partnership, Report Member/Staff, etc."

pls ping me when u reply cus imma be offline

[glacial mist]

How do I set it up

[shadow axle]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

oh wait

sry

[glacial mist]

I did it

[fallow ingot]

What do you need help with then?

[glacial mist]

I couldn't add ticket but I did it

[native solstice]

Can I have some help please?!

[humble sequoia]

-- moved to ticket --

[latent moss]

Can anyone setup my ticket tool

[safe prairie]

Follow #573205317870157855 or this guide: @latent moss

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

Why I can't see dashboard
Even I'm owner of server?

@safe prairie

[abstract wigeon]

Please don't ping the Support Team Members.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[jade topaz]

K ery

[abstract wigeon]

Follow the guide ^^

[jade topaz]

I reloged

Even I cant

[abstract wigeon]

Did you log out and log back in or did you just refresh the page?

[jade topaz]

Yeah

[abstract wigeon]

Yeah what?

[jade topaz]

Reloged

[abstract wigeon]

Run $level in your server

[jade topaz]

Yeah done

[fallow ingot]

Send a screenshot here please.

[abstract wigeon]

What did the bot say?

[fallow ingot]

And you logged out of the website and logged back it.?

[jade topaz]

Yeah

I done three times!

[fallow ingot]

Hm.

Alright, please make a ticket in #🎫│make-a-ticket

currently experiencing increased volumes, so be patient.

[jade topaz]

Ok

[fallow ingot]

Hopefully they can assist you with the right tools.

[jade topaz]

What I have to do in that channel?

#849971707783020554

[fallow ingot]

Explain your issue in detail, until a member of our support team can assist you promptly and effectively.

[jade topaz]

Ok

[jade topaz]

how do i make the ticket to automatically ask the user when they open the ticket sum like,
Welcome {user}! Please react to the reason you opened the ticket!
🤝 - Partnership
⚠️ - Report
❔ - Question

[fallow ingot]

Hi Amy, this is not a feature however you may suggest it following the embed bellow.

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[jade topaz]

okayy ty

thanks @fallow ingot

[iron night]

Gave 1 Rep to Logan8 (current: #10 - 32)

[fallow ingot]

No worries 😉

[scenic plinth]

Your other option would be to have separate panels combined into one, but note that is a multipanel feature.

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[jade topaz]

so i'm in ticket tools lounge server and i saw this in one of the channels...does anyone know how i can do this?

[scenic plinth]

This would be what you are looking for. If you are talking about the buttons below it, this is only on premium for the time being.

[craggy geyser]

As is the multiple reactions on a single panel

[jade topaz]

Do you mean the buttons or the multipanels?

Cuz if you mean them, android cant see them correctly

So adding them to your server, wouldnt be the best idea tbh

[jade topaz]

both

[jade topaz]

Well yeah then this

[jade topaz]

oh

[craggy geyser]

Both features are premium only. Buttons will eventually be for everyone after they finish being tested though

[jade topaz]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[split pawn]

I need a Ticket

[fierce pier]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[simple igloo]

Hey how can i make that this message is above of tickettooles message

[atomic solstice]

That is not possible

The message which ticket tool sends is always the first message in chat

as the channel gets created the bot first adds itself then the message and then users

[simple igloo]

ok thank you

[atomic solstice]

oh wait

that's a panel

you can just resend that

delete the one above and send it again

[simple igloo]

how

[atomic solstice]

either from the dashboard or by using the $panel panelID command

[simple igloo]

what is the pannel id

do i have to do rightclick on the message of tickettool?

[atomic solstice]

if you want to delete the message then, hover over the message click the 3 dots and there the Delete Message button

[atomic solstice]

panel ID is the number which appears in the dashboard next to the panel name

[simple igloo]

ok

[atomic solstice]

if you only have one panel that you made

[simple igloo]

ok

i only have 1

[atomic solstice]

then you just send $panel 1 in the channel

and it will send that again

[simple igloo]

ok thank you @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 99)

[mystic hound]

you could also avoid dyno's embed altogether by getting premium ticket tool ;)

[simple igloo]

Ok thanks @atomic solstice

[iron night]

@simple igloo :: You can't rep Satisfy#4339 for 58 minutes and 27 seconds. Try coming back later?

[simple igloo]

ups sorry

[simple igloo]

How do i @ a role in a ticket so when i open it

[shadow axle]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

^^

[simple igloo]

thx @shadow axle

[iron night]

Gave 1 Rep to nance (current: #18 - 13)

[shadow axle]

[simple igloo]

xD

how can i make that always when i open a ticket goes here

not up there so i want the ticket on that line

[mystic hound]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[simple igloo]

hahaha xD

[fallow ingot]

He always beats me.

[simple igloo]

thx @mystic hound

[iron night]

Gave 1 Rep to Light (current: #4 - 87)

[mystic hound]

Anytime

[clear haven]

Hey Guys, trying to get this thing set up for my server, however we need our entire Staff team to be able to view the dashboard, is there a way to allow multiple people to access the dashboard without giving them the Admin permission?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 3, 2021, 4:08 PM

[pale pilot]

@clear haven

[clear haven]

oh thanks, Must have missed that part, thanks for the help!

[lilac basalt]

Hello !

I would like to know if it is possible to change the name of the bot that is displayed on the server?

Thanks in advance!

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[fallow ingot]

It’s been suggested before, and may be a feature in the later future, so stick around.

[haughty otter]

i need help

[fallow ingot]

Yeah..?

[haughty otter]

im putting the ticket tool bot in my discord server and its now showing thats its in my server when i go into the website to mange servers dosent show the new server i put it in '

[fallow ingot]

Logout from the website and then log back in.

Then tell me if it worked.

[haughty otter]

aye lets go preciate u it worked

[fallow ingot]

awesome, have a good one.

[oak kernel]

i need help with a server

so when i made a server and someone makes a ticket everyone in the server can see that ticket

any ideas what to do?

@here

[atomic solstice]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[atomic solstice]

make sure that this is disabled ^^

[oak kernel]

it is

look

[atomic solstice]

ok, then can you try and do this?

In the category that the tickets are opening in do
@ everyone role View Channels

then when you open a new ticket then only the user and support team should see the ticket

[oak kernel]

but it opens on top of all the categories

not in a category

[atomic solstice]

oh, then since you don't have that, can I ask do you use a member role or do all of your members only have the @ everyone role?

[oak kernel]

they all have different roles

[atomic solstice]

also would you mind telling me the name of the server?

[oak kernel]

Lost Bloods

[atomic solstice]

can you please screenshot how the permissions of the ticket look?

[oak kernel]

from discord?

or the ticket tool app thingy

[atomic solstice]

from discord

[atomic solstice]

also this is because the bot cannot see the category, the bot has View Channels permission on . So if you want the tickets to open in the category then give the bot View Channels permission on in that category

there you can also to to @ everyone role thing I said above

that should fix it

[atomic solstice]

well by ticket I meant the channel, but it doesn't matter now, since if you follow what I said above these photos then it should be fixed

[oak kernel]

yea i made a category and view channel checkmark but it still goes on top

[atomic solstice]

Did you select the category in the dashboard?

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[oak kernel]

thx for the help i got it

appreciate u big times my bro

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 100)

[oak kernel]

#1

[atomic solstice]

no problem

[jade topaz]

How do I make an embed that has multiple reactions and each reaction opens a different ticket?

[void sage]

Why can I not talk in any other chat

[mystic hound]

#💬│general-chat message

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[mystic hound]

@jade topaz ^

[long night]

Hi

I need help

There server i can't see it

[prime bridge]

Egyxos#9319 has been warned!
They were notified via dms.

[rough moth]

Try logging out and then logging in