🆘│community-support

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[abstract wigeon]

Go through the list and check if any of the issues is your problem.

[spiral blade]

ok

[proud pelican]

How to setup up this bot

@abstract wigeon

[mystic hound]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[austere plaza]

Wanna like need help u can ask me since i have already setup 4 panels

[proud pelican]

@austere plaza oh then can uou create for me

[austere plaza]

Mhmh i guess send ur discord server and give me like perms to set it up

Accept my friend request so u can send the server invite link and let me set it up for you

[bitter belfry]

hi

can someone help me plz

@fleet lantern

@radiant moss

[sand smelt]

I can help

[safe prairie]

Hey, please ask your question, but don't ping our team @bitter belfry

[sand smelt]

I C A N H E L P

[bitter belfry]

ok mb bro

i cant activate the ticket toll premium

i already paid for a year

what do i need to do

[sand smelt]

what problem is there

[sand smelt]

Go on the website, manage server and then on the top itll show “redeem premium”

[sand smelt]

Yea that

[austere plaza]

I can help 2

[bitter belfry]

where i can find it

[austere plaza]

What do u need help with exactly since i dont use premium

[shadow axle]

@bitter belfry create a premium ticket by clicking on in #🎫│make-a-ticket

@sand smelt @austere plaza are you both sure that you know what you're doing because i don't think so

[sand smelt]

uh

[austere plaza]

Well i only know how to setup TT idk aabout the premium one

[shadow axle]

if you don't know about premium, maybe you shoudn't interfere?

[shadow axle]

i'll take that as a no

[coral prism]

I have the Problem, that my Ticket isnt deleted if I press the lock emojie
What could Be the Problem?

[austere plaza]

Um ok

[austere plaza]

If u click the lock emoji ur gonna see that theres more stuff that ticket tool said to just click the opposing emoji for deleting it

[compact zinc]

hi
how an i change color of this line ?

[safe prairie]

You need premium to customize the embed color. If you have premium you can edit it in the panel options

[compact zinc]

ok but i dont have premium :(

[safe prairie]

So you can't customize these

[compact zinc]

:(

[robust dust]

Hello. I have just a simple question. Is there a way to add more reactions so i can split the ticket to those who belongs? I mean. If there is a community problem, the user clicks on the (blue) reaction and so those who have the community role can answer? Same if the user clicks on the (orange) one that is technical

(i might invite someone in my server to help me set things up)

[sand smelt]

Use different panels

[safe prairie]

Hey @robust dust,
what you mean are multipanels, like #🎫│make-a-ticket, right? This is a premium feature

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[robust dust]

I have the premium feature (6$/month) but don't know how to set things up

[safe prairie]

This message explain it to you.

[compact zinc]

why is premium so expensive?

???

[shadow axle]

it's only 6 dollars? If it's only like one dollar, how are the devs supposed to pay for its costs?

[robust dust]

i'm italian so i'm in a bit of difficult to do it 🙂

[compact zinc]

6 dolars per month?

expensive

[shadow axle]

then use the free bot

or vote

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[coral prism]

No there is only the lock emojie, Nothing appears After clicking:(

[austere plaza]

Send me a friend request and let me deal with it (u mught have to give me perms doe)

[coral prism]

I have Sent a request

[compact zinc]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[jade topaz]

@radiant moss I wanted to add role so that it could access all the previously made ticket and all upcoming ones. Kindly help me how to

[radiant moss]

Stop pinging staff

[radiant moss]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[radiant moss]

You will have to add there role to any previous tickets manually or via the add command

Like this

$add <@&642118166243311646>

[jade topaz]

In each tivcket I need to do this? @radiant moss can't it be done like adding role so that it autmatcially access to all

[radiant moss]

Well it will on register for new tickets

[pine island]

How do I make tickets not viewable by @ everyone

[shadow axle]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[pine island]

Tysm

[shadow axle]

np

[pine island]

thanks @shadow axle

[iron night]

Gave 1 Rep to nance (current: #19 - 10)

[main delta]

aaah, when you use $vote redeem... does the premium timer starts counting after you use the command, or when you redeem it in the website?

[dapper merlin]

Hey In my server I want my staff team to use commands to close the ticket but I want them to specify a reason for closing kinda likeIf the ticket blank then do: y!close <blank+mention>
@Supporters
y!close <reason+mention> HOW DO I DO THIS

Can someone teach me

[signal mauve]

hi, when someone closes the ticket, it sends a message to the incorrect player, can someone help me and tell me how to put the message of the ticket closed on chatlogs or somewhere else?

[jade topaz]

how do i make it ping a role everytime a ticket is made

[scenic plinth]

This would be with another bot. @humble sequoia does npt support this feature.

[dapper merlin]

Dang okay different bot here I come

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[scenic plinth]

@jade topaz ^

[scenic plinth]

Ticket transcripts will save to your "transcript" channel, your ticket "logs" are logs such as when a ticket is created, deleted, and so on.

View it under the transcript options in the panel.

[twin nacelle]

how do i do this that the person who opens the ticket can see the ticket. I have added some roles but if i want to add the specific person to the ticket, what do i do in https://tickettool.xyz/dashboard . Only my server's staff can see the ticket, not normal people

[jade topaz]

when i react to the ticket thing, it don't work

why

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[mild patio]

$Help You cannot add or remove reactions in archived threads.
Why

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[mild patio]

$help Ticket Keeping Order

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[fierce viper]

hello, is there a way to disable the $help commands for other channels? make it work only in 2-3 channels?

I have another bot which only works in 1 channel and they both respond to $help

[rough moth]

Make it so ticket tool can’t see that channel

Or change the prefix for one of the bots

[fierce viper]

would ticket tool have problems if I take his admin perms?

I give him full perms for the support category?

[hazy rover]

Hello i need help becuase the bot didnt said message about the opening ticket

[rough moth]

It shouldn’t have any problems as long as he has the necessary permissions in the support channels

And the panel channels

[rough moth]

Wdym?

[hazy rover]

It didnt said react to open ticket

[rough moth]

Can u send me an image?

[hazy rover]

Can u join my server

[rough moth]

Sure dm me it

[tribal cedar]

Run $debug in your server in a channel where ticket tool has perms

[rough moth]

He didn’t set up a panel

[tribal cedar]

Ah thats a good reason

[rough moth]

Yep

[tribal cedar]

Perms look ok then?

[hazy rover]

Ok i did panel

Thanks yall

[rough moth]

Alright now do $panel 1

Or send message directly from the dashboard

[hazy rover]

Its okay now i can open the tickets

[rough moth]

Oh alright 😌

[hazy rover]

Thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBabyMan (current: #42 - 1)

[rough moth]

Np

[tribal cedar]

I'll be more active later trying to get stuff done while we have good weather

[rough moth]

I’ve got a ton of hw due by tomorrow

All the missing work piled up and tomorrow is the last day to get things in 😭

I’ll be on and off

[steel lintel]

can anyone tell me where i can change the roles pinged when a ticket is opened

i think im blind

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[tribal cedar]

The embedded text add your role using this method

Idk where the cmd went

Use <@roleID>

[steel lintel]

thank you

[tribal cedar]

I may be wrong @steel lintel it might be {@roleID}

Dyno tt dyno tt easily confused

[steel lintel]

it works

it just doesnt show role name

and instead shows the ID

[tribal cedar]

Use {}

[steel lintel]

hmmm

didnt work

[tribal cedar]

Man I wana say its {@!roleID} but honestly at this point I'm guessing as I was gone for a month

Or !@roleID sorry I failed as a @proficient

[jade topaz]

can someone can help?

in my manage servers in tickettool.xyz i can only see old servers!

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[jade topaz]

tysm

[tribal cedar]

Anytime

[lyric crag]

i need help

if i go to manage

[mystic hound]

{@rolename} or <@roleID> should usually do the trick

[lyric crag]

ticket tool dont show up

i mean

my server

not ticket tool

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[tribal cedar]

Do this @lyric crag

[lyric crag]

thx

[tribal cedar]

Np

[vagrant comet]

how do i make it say the persons discord name when they create a ticket

[craggy geyser]

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[craggy geyser]

You probably want {user_name}

[vagrant comet]

ok thanks

[lone rock]

How do i reach ticket tool dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[eager cargo]

^

[tribal cedar]

Quick!

[lone rock]

Its not there

And i refreshed

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[eager cargo]

Click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

[lone rock]

alright

[austere plaza]

TicketTool is better than tickets since i can save the ticket in a .html file

[jade topaz]

Hello I need help

[austere plaza]

Ok what is it

Im not really like a helper but u can tell me what u need help with ;)

Becuz i might help

[jade topaz]

Nvm

A manager helped but thanks though 🙂

[austere plaza]

Ohh ok

I have a a thing like @prime bridge is this like a private bot for this server and his status is going to wickbot.com so is this like wick bots helper or um idk

[eager cargo]

That is the Wick bot. It is a VIP perk of Wick where you get to customize the bot like so.

[austere plaza]

Ohh ok

[main delta]

can you limit the ammount of tickets a panel can open in general? not by user

[eager cargo]

No you can't unfortunately.

[main delta]

Oh, that's tragic... that'd be a neat implementation then, even if it was a premium one lol ... ty for answering tho! 🙂

[iron night]

Gave 1 Rep to Quo (current: #2 - 90)

[eager cargo]

My pleasure. You can also suggest that feature if you'd like.

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[main delta]

Can I make it here? since the channel in the embed was deleted 😳

[eager cargo]

You have to join the server & then it will show the channel.

[main delta]

oh okok, ty!

[eager cargo]

My pleasure

[sacred wraith]

i paid 2 premium to my 2 server

one of the server have issue with ticket bot

i given the bot highest permission but seem it cant create a ticket

[humble sequoia]

Reaction disappeared

This problem is not directly related to Ticket Tool.
That's a known Discord bug. Unfortunately, all you can do is be patient while they are trying to fix the issue.

_ _

_ _

Temporary Solution

You can resend the panel by going to your dashboard or using the command $panel ID

[abstract wigeon]

Could be that ^^

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[abstract wigeon]

Go through the list and check if any of the issues above match your problem

[sacred wraith]

okay let me try

nothing happened when i typed $debug

owhh it works now

need choose premium bot in server config

thx for help

[abstract wigeon]

Glad I could help.

Have a good one

[nimble nest]

Is it just me or does canceling a ticket closure (i.e. clicking 🇽 on confirmation) prevent you from ever closing the ticket down again?

[south zinc]

anyone know how to put custom emoji into embeds

[austere plaza]

How do u get TicketTool premium with a code

[blazing cipher]

How do I select who can see a ticket when it gets created

[south zinc]

Only the ticket creater can see the ticket and your support team.

Unless you use $add @use.er to add another person to the ticket.

[nova turtle]

hello

[frozen kraken]

I want a bot link @nova turtle

@radiant moss

[sand smelt]

What bot

Premium or normal

[frozen kraken]

normal

[sand smelt]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[frozen kraken]

thanks

[iron night]

Gave 1 Rep to BhuvanPlayz (current: #42 - 1)

[surreal wyvern]

where grand piece onlie supprot

[south zinc]

can you like uh use a lil grammer so I can help?

[austere plaza]

Does the server do like giveaways about @humble sequoia

[south zinc]

Broski state your problem "Help me" isn't a problem.

[austere plaza]

Ok what do u need help with

[mortal pebble]

I have already created a ticket

[austere plaza]

Gift me discord nitro classic

Pls

[south zinc]

@mystic hound

[austere plaza]

Whats that

A guy

So um what do i do =)

[mystic hound]

This really isn't the place to be asking for free things.

It's a channel to ask for help regarding Ticket Tool

[austere plaza]

I was not asking u i was asking @south zinc i thought he would just said no

[south zinc]

Pings.

[mystic hound]

Right, this isn't the place for it in either case.

[jade topaz]

How to buy premium?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[mystic hound]

first link @jade topaz

[jade topaz]

can't i get tha premium code?

is the code numbers or letters or mixed?

[mystic hound]

The new system doesn't use premium codes. If you buy from the link given above you'll be able to directly apply premium to a server of your choosing.

[jade topaz]

aye anybody know why my server doesnt show up when i click manage servers on the site?

[upper cipher]

How do i make multi reaction ticket?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[radiant moss]

@upper cipher ^

[upper cipher]

@radiant moss i just dont understand the $panel [id1] [id2] {id3} .... where do i write it in?

[radiant moss]

That would be where you want to send the ticket panel

[upper cipher]

@radiant moss What can you show how?

[elder sorrel]

hi guys

how do i ping like a certain role in a ticket using ticket tool bot

In message form

[brittle falcon]

Hi there! How can I migrate my panels from one DC server to another?

[bitter needle]

Im trying to set up the ticker tool into another discord channel so that i ahve two ticket tools but when i try and send it in it is saying it doesnt have any permissions so confused what to do. thanks

[abstract wigeon]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[bitter needle]

ok thanks

[abstract wigeon]

Follow the instructions shown above 👆

No problem at all

[abstract wigeon]

I think you can save a backup of the current server setup and use it in the new server.

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[abstract wigeon]

Follow the instructions shown above 👆

[brittle falcon]

Thanks

[marsh grove]

Hey all ! 👋 Is it possible to allow an image to be sent by a basic member in a ticket ? Thanks for your answers ! 🙂

[atomic solstice]

yes that should be possible

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[atomic solstice]

you can go to the user opened permissions and change the Attach Files to

[marsh grove]

Thank you very much, i succeeded. And here is no lifetime subscription ?

[iron night]

Gave 1 Rep to Satisfy (current: #5 - 63)

[atomic solstice]

As far as I know, Lifetime subscriptions are not possible at the moment

[mortal current]

Hello 🙂

May I ask how it is possible to create a NSFW channel from a ticket ? Is it possible ?

Thank you very much!

[atomic solstice]

You can change any channel inside discord into a NSFW channel, but it is done manually from the channel settings.

[warm sandal]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[mortal current]

OK so its not a feature in your settings Thank you @atomic solstice 🙂

[iron night]

Gave 1 Rep to Satisfy (current: #4 - 64)

[atomic solstice]

Yes its not a feature of the bot, as of now there is no setting which permits the bot from automatically changing the channel to a NSFW one. If you really want this however, you can suggest it in out Ticket Tool Lounge server

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[mortal current]

OK !

[round zealot]

why is the server not appearing on manage servers?

[atomic solstice]

Hi please log out and log back in

that reloads the servers

[round zealot]

oh ok thank u

[jade topaz]

hello, i have a question

on the panel, when I want to modify the opening message, how can I mention a role

[tribal cedar]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[tribal cedar]

@jade topaz

[jade topaz]

Thank you

[tribal cedar]

Anytime

[dapper merlin]

is anyone here good with using ticket tool and could help me by any chance just dm me

[flint lichen]

I need help with ticket tool

please help

[scenic plinth]

Stating your problem gets you help faster

[flint lichen]

Can you speek czech please

Nejde mi nastavit ticket bota na nasem discord serveru.

[open hill]

how do i make it so i can make people with a role access to a ticket

[scenic plinth]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[scenic plinth]

@open hill Try that :)

[robust sandal]

marek123(titanmarek)

I can't set up a ticket bot on our discord server.

Czech (cs) → English (en)

[scenic plinth]

/cs Visit the ticket tool documents (I will leave a link below) to see how to set it up.

[robust sandal]

Navštivte dokumenty nástroje lístku (nechám odkaz níže) a podívejte se, jak je nastavit.

English (en) → Czech (cs)

[humble sequoia]

https://docs.tickettool.xyz

[open hill]

i did

but it wont show up

[flint lichen]

to jsem viděl i to video akorát je jiný než to mám.

[scenic plinth]

What doesn't show up?

[robust sandal]

marek123(titanmarek)

I've seen the video, it's just different than what I have.

Czech (cs) → English (en)

[scenic plinth]

/cs Are you sure you have @pseudo glen, those documents are specifically for this bot. If you have another bot I cannot help you with it.

[robust sandal]

Jste si jisti, že @pseudo glen, tyto dokumenty jsou speciálně pro tohoto robota. Jestli máš dalšího robota, nemůžu ti s tím pomoct.

English (en) → Czech (cs)

[flint lichen]

Můžeš prosím jít na náš discord server a nastavit to tam je mi teprve 12 a nerozumím tomu

[robust sandal]

marek123(titanmarek)

Can you please go to our discord server and set it up there is only me and I do not understand

Czech (cs) → English (en)

[open hill]

i added in the ranks that i want the tickets to see but i cant see the people in the right hand side of the screen, itss only me, the bots, and the person who opened the ticket

let me try to delete it and re do it

[oblique pike]

is it possible to do multiple ticket reactions under 1 message?

[open hill]

yep worked

dw im fine now

[flint lichen]

myslím si že ho mám

[robust sandal]

marek123(titanmarek)

I think I have it.

Slovak (sk) → English (en)

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[oblique pike]

Appreciated!

[scenic plinth]

Your welcome :)

[scenic plinth]

Alright, have a nice day :)

[inner lodge]

🇩🇪 Support-Teamrollen im Panel zuweisen kann man nur Begrenzte anzahl nehmen 2 oder 3 sonst geht das speichern der rollen weg und er übernimmt die rollen nicht jemand da eine lösung das ich evt 5-6 rollen einfügen kann

[atomic solstice]

Marek, my za lidi nic neděláme, můžeme ti poradit, jak to nastavit, protože je to docela snadné. Připojujeme se k serverům a děláme věci za lidi pouze v případě, že se jedná o problém, který nemůžete být vyřešen na webu.

[flint lichen]

ok sorry

[atomic solstice]

Zde si můžeš přečíst průvodce nastavením, což je základní nastavení, které by mělo být vším, co potřebuješ. Pokud se zasekneš, můžeš se zeptat zde.

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[dapper merlin]

could anyone help me with ticket tool please dm me

[abstract wigeon]

What do you need assistance with? @dapper merlin

[humble sequoia]

-- moved to ticket --

[abstract wigeon]

Okay 👌

[jade topaz]

Hi, i need help, whenever i set the category i want want a ticket to open with, it doesnt work, even though i saved the settings

[atomic solstice]

please check that the bot has perms to actually see the category

go to the category settings and there make sure the bot role has View channels permission

[jade topaz]

Thanks, that fixed it!

[iron night]

Gave 1 Rep to Satisfy (current: #4 - 65)

[atomic solstice]

no problem

[jade topaz]

hi can i get help

[atomic solstice]

yes what do you need help with?

[jade topaz]

How do i create a panel in your new website?

[atomic solstice]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[atomic solstice]

here is how ^^

[jade topaz]

where here?

[atomic solstice]

this is not the dashboard, this is the Bot Wiki

https://tickettool.xyz

here is the dashboard ^^

[jade topaz]

ll ty

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #4 - 66)

[jade topaz]

(:

[atomic solstice]

no problem

[craggy geyser]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[craggy geyser]

@jade topaz

Your welcome

I didn't see the point of making you ask the question again when I knew the answer

[rough moth]

Selling premium keys is not allowed right?

[craggy geyser]

I imagine not

[storm minnow]

for the $panel # command, is there a way to adjust permissions so people who don't have access to the tickets that are opened can still summon the panel?

[atomic solstice]

for using the Panel command the user has to have either level 2, level 4 or level 6.

level 2 = Dashboard role (which lets them access the bot dashboard and change anything)
level 4 = Server Administrator
level 6 = server owner

[craggy geyser]

Is there odd levels? Or just the even numbers?

[atomic solstice]

there is also level 0

and yes no odd levels

¯_(ツ)_/¯

[storm minnow]

ah, so no way I can give my lower staff

the ability to drop a panel

without letting them mess with things

[atomic solstice]

yes, unfortunately that looks like the case, however you could suggest a setting for the panel options in our Ticket Tool Lounge and it could be implemented in the future

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[storm minnow]

thanks! will do

[iron night]

Gave 1 Rep to Satisfy (current: #4 - 67)

[atomic solstice]

[craggy geyser]

Is this as a temporary fix for the discord issue of reactions removing?

[storm minnow]

Nope! Purely self serving lol. We have a D&D server and are using a panel ticket setup to collect feedback from players in games.

Ideally, I'd like the person who runs the game to be able to use the $panel in their individual channel when their game is over

[craggy geyser]

Snap to D&D server. At the way it stands currently then, you would need to have a universal channel with the panel that instead of running the panel command they direct them there. If you have premium, you can set up a tag to direct them

[storm minnow]

Thanks for the suggestion! We are just starting out, so still on a free account at the mo but we are looking at a public ticket channel once we play around with them a bit more. For now I can just have an admin drop it into the GM's channel when their game is done as a stop gap.

I have been finding tickets pretty handy in general for helping us keep track of the behind the scenes things that need to be done but are not generally visible, so I really like it

[iron night]

Gave 1 Rep to Swiftgale (current: #8 - 37)

[craggy geyser]

Yeah. We use it a lot for that. If you get players to link their votes to you and vote regularly, you can quite quickly rack up votes to get limited time premium

(using $vote and $vote link)

[storm minnow]

Will check that out as well - thanks so much! Quick question about the suggestions - that panel references #deletedchannel

[craggy geyser]

Join the community server and it should show correctly

[storm minnow]

Ah, wasn't realising it was another server - cheers!

[pallid valley]

Hey, I have the ticket tool in my server, well, for tickets, and it just stopped making text channels today for tickets. Nothing was done in perms so I dont know what happened

[craggy geyser]

Stopped at all?

[pallid valley]

Ok I tried some things and one ticket will make a channel but the other ticket wont

[craggy geyser]

Double check the perms in the category that the not working one should create in

[pallid valley]

Alright will do

[plain dirge]

hello, I have a problem I invited the bot to the server and on the site I do not have a server to configure what should I do?

[jade topaz]

log out from the website and log back in

@plain dirge

[pallid valley]

I just checked and the perms are all like they were

[plain dirge]

I tried it more than once and even kicked the bot and invited it back

[pallid valley]

I just checked and the perms are all like they were

I thibk I'll just remake the ticket and see if that helps

Remaking it worked, thanks anyways < 3

[agile chasm]

Help is paid for premium but it says I haven’t purchased it can anyone help please

[mystic hound]

Hey @agile chasm you can redeem it by following the instructions below

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[agile chasm]

This is for the overseer not correct? Cause it says I don’t have an account when I click that link

[mystic hound]

This is for ticket tool premium

[molten solar]

So can someone tell me wtf that bot does?

Please?

[eager cargo]

What bot?

[molten solar]

The bot this server is about

[humble sequoia]

About Ticket Tool:

Ticket Tool is a fantastic bot that deals with Tickets! With an easy to use a bot that has a dashboard/website at https://tickettool.xyz/. Ticket tool is one of kind with its customization and truly is a great bot which is why it has amassed over 9 million users!

The bot offers:
Ticketing without clutter!
Full Customization!
Easy to use and customize!
Amazing Support!
Ticket Transcripts
24/7 Uptime
Custom Tags

Ticket Tool is currently being used within 600,000+ servers, with a total of 35 million+ users, and has created over 48 million+ tickets.

Ticket Tool truly is an amazing bot that has such a big impact on this server!

:globe_with_meridians: https://tickettool.xyz/
https://discord.gg/tUM9Xcv
:scroll: https://docs.tickettool.xyz/
:computer: https://tickettool.xyz/community

~ Ticket Tool Team · May 21, 2021, 10:38 PM

[eager cargo]

^

[molten solar]

Ok but what’s the ticket for?

Sorry me and my staff are confused loll

[eager cargo]

It opens a private channel between the user who opened it, users with administrator permissions, user with ownership of the server and support team roles. This can be used for verification, ban appeals, giveaway claims, etc...

[eager cargo]

No worries

[molten solar]

Ahhh ok thankyou that clears up the majority of confusion

Also I may be back with a little more questions later on if you don’t mind

[eager cargo]

I don't mind one bit!

Also my pleasure.

[gloomy cradle]

Anyone free to help

Set the bot up

[eager cargo]

Refer to #573205317870157855. But if you're feeling adventurous! Take a look at the documents below.

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

I need brazilian Support have brazilians?

[gloomy cradle]

Can u help ?

I’m confused

[eager cargo]

We have Portuguese support.

[jade topaz]

Ok.

[eager cargo]

It's against our policy to do things for you. What exactly do you need help with?

[eager cargo]

React with 🇧🇷 in #🎫│make-a-ticket.

[gloomy cradle]

Setting tickets up

[humble sequoia]

https://tickettool.xyz/manage-servers

[eager cargo]

Head there

[jade topaz]

The reaction not open selected page.

[eager cargo]

You have a existing ticket open for Portuguese support. Please wait until one of our Portuguese support team members are available.

[eager cargo]

Once you have, let me know.

[jade topaz]

OK.

[gloomy cradle]

Doesn’t help

[eager cargo]

It's not supposed to have a explanation. That's where you go to go in your servers dashboard. Let me know when you've done that.

[gloomy cradle]

Done ✅

@eager cargo

[eager cargo]

Alrighty

Now click the three lines on the top left side of your screen.

[gloomy cradle]

Done

[eager cargo]

Once you have done so, select Panel Configs.

[gloomy cradle]

Done

[eager cargo]

Now press the green Create Panel button and fill in the required fields.

[soft leaf]

Hey guys, I have a question. On my server when i open tickets, everyone can view them

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[soft leaf]

THANKS!

[eager cargo]

My pleasure

[topaz acorn]

So I have the whole ticket system set up, but when a non-staff member creates a ticket it doesn’t actually open one? It only does it if a staff member does it. What am I doing wrong?

[tribal cedar]

I would think maybe the bot is missing manage channel perms

Try $debug in your server

[topaz acorn]

Nope nvm I figure it out I accidentally put @ everyone at black listed 🤣

[tribal cedar]

Ah that would happen. Good deal.

[topaz acorn]

Thank you though ❤️

[tribal cedar]

Anytime ❤

[flint lantern]

kiero jugar ya escrivi mi peronaje por casi todos lados tike ect y aun no puedo k ago

[robust sandal]

Manota27

kiero play I already write my peronaje almost everywhere tike ect and I still can't k aug

Spanish (es) → English (en)

[tribal cedar]

/es this is ticket tool server. Not a game discord

[robust sandal]

este es el servidor de herramientas de ticket. Ni una discordia de juego

English (en) → Spanish (es)

[scenic plinth]

Proporcionamos soporte para @Ticket Tool#4843 de discordia de usuario y no podemos ayudarle con cualquier problema que tenga.
Por favor, asegúrese de ponerse en contacto con el equipo de soporte adecuado.

[calm slate]

I need my order

[flint venture]

I'm in a server where it shows the ticket trackers like when they are opened closed or transcript, and I want that in my server but I dont know how.

[hollow adder]

I need to know we’re my clucoins were sent?

[tribal cedar]

This is a ticket tool server not a gaming discord

You have the wrong place bud

[tribal cedar]

Look over #573205317870157855

[tribal cedar]

Wrong discord

[blazing gyro]

E ganado y me dieron de perdedor

Que hago

?

[robust sandal]

OMAR ""MI CREDO""

And they won and I got a loser

Spanish (es) → English (en)

[tribal cedar]

/es wrong discord server

[robust sandal]

servidor de discordia incorrecto

English (en) → Spanish (es)

[blazing gyro]

Donde es? Para reclamar?

[robust sandal]

OMAR ""MI CREDO""

Where is it? To claim?

Spanish (es) → English (en)

[tribal cedar]

/es this is ticket tool not a game server i have no idea where you need to be asking this question as we have nothing to do with any games

[robust sandal]

esta es la herramienta de entradas no un servidor de juegos no tengo idea de dónde tienes que estar haciendo esta pregunta ya que no tenemos nada que ver con ningún juego

English (en) → Spanish (es)

[jade topaz]

I invite ticket tol and set him up on one of my channels how i do again but in anothrr channel to

[tiny dome]

How can I give ticket channel permissions to a certain role upon creation of a ticket. I set category permissions but it's just me and the bot in the channel.

[scenic plinth]

Just send the panel to another channel, no real cofigrative interations needed

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[scenic plinth]

Oops wrong command

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[scenic plinth]

@tiny dome^

[tiny dome]

Thank you

[jade topaz]

hi

i invited ticket tool some time ago and my server wont come up in dashboards its been more than half an hour

plz help me

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[jade topaz]

hi may i know how do i make ticket tool ping a certain role?

When u go to dashboard

And make a panel

It will show which ones u want to be pinged

[shadow axle]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

alright thanks

[jade topaz]

What’s mod system bot?

[lunar temple]

My server isnt showing up on the Ticket Tool Dashboard. Its only showing old servers.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[lunar temple]

k

[spring tulip]

Can you disable the ticket tool bot from messaging people upon them opening up a ticket

Lol. Someone with a real answer please

[abstract wigeon]

It’s not possible at the given time.

[eager cargo]

Dashboard ( Link below ) > Manage Servers > Select Your Server > Panel Configs > Settings > Automation Optons > Send Direct Message when ticket created > Switch it to off.

[humble sequoia]

https://tickettool.xyz/manage-servers

[mint osprey]

hey i deleted a ticket before closing it

and it shows as an open ticket, what to do?

[lunar temple]

You should have closed it first

[jade topaz]

My ticket bot isn't moving closed tickets to closed category. any help?

It did before but since 1 day it isn't doing it anymore

[shadow axle]

$help closed

[humble sequoia]

How to set the closed category

To set a closed category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Closed

[jade topaz]

Yes i did this and it's already in that category

but it doesn't work

[shadow axle]

what?

[jade topaz]

The category is set

it doesn't work tho

[eager cargo]

How many tickets are in your closed category? ( how many channels? )

[jade topaz]

like 43

[eager cargo]

Discords category channel limit is 50 channels. Go ahead and see if that's the issue. ( Aka count )

[jade topaz]

thank you sir

will try it

[eager cargo]

My pleasure, you can also set multiple categories if you'd like.

https://imgur.com/NJdalUS

[jade topaz]

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #2 - 91)

[jade topaz]

worked

[eager cargo]

My pleasure

[smoky hazel]

My server isn't showing up when I'm in manage servers

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[eager cargo]

Click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

[smoky hazel]

Okay thank you!

[eager cargo]

My pleasure

[jade topaz]

Is there anyone that can help me with payment support? Basically my main account got disabled, and I no longer want to continue my subscription, but I can’t cancel it since I can’t login to that discord account.

[eager cargo]

Login at https://tickettool.xyz/subscriptions with your email, enter the One-Time-Password and then you can access your subscription. Then you can cancel.

[jade topaz]

I don’t get a option to login with email?

[eager cargo]

When did you subscribe?

[jade topaz]

About 2 months ago maybe

[eager cargo]

Does it just say login with Discord?

[jade topaz]

Yes

[eager cargo]

Okay, click that.

Then you can access the subscription. A Discord login to the dashboard it required to see https://tickettool.xyz/subscriptions

[jade topaz]

Got it thanks.

[eager cargo]

My pleasure

[tacit galleon]

Hello. I was wondering how to make it so the bot always saved the transcript?

saves*

[eager cargo]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[eager cargo]

Scroll down from there, enable auto-saving transcripts.

( Premium only feature )

[tacit galleon]

oh... dang..

okay, also, how do i change the message that it says whenever a ticket is opened, right now all it says is (@user) welcome

[jade topaz]

maybe im dumb but how to create ticket command

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[eager cargo]

@tacit galleon ^

[tacit galleon]

got it

thx

[eager cargo]

Go to the dashboard ( link below ) > Manage Servers > Select Server > Panel Configs > Settings > Command Style Tickets > Switch to > Set a channel for it to monitor > Run the $new command in that channel. > Voila

[humble sequoia]

https://tickettool.xyz/manage-servers

[jade topaz]

oki thx

[eager cargo]

My pleasure

[grim storm]

oi, preciso de ajuda, quero saber como q eu coloco pro bot quando a pessoa abre o ticket ele marcar a equipe de ticket

[robust sandal]

! ohowlzinn

hi, I need help, I want to know how q I put pro bot when the person opens the ticket he mark the ticket team

Portuguese (Brazil) (pt) → English (en)

[eager cargo]

/pt Are you referring to Ticket Tool pinging a user / role upon the ticket being opened?

[robust sandal]

Você está se referindo à Ferramenta de Bilhetes pingando um usuário /função após a abertura do bilhete?

English (en) → Portuguese (Brazil) (pt)

[grim storm]

yes

tipo, quando a pessoa criar um ticket, o bot na mensagem ele marcar a equipe de suporte que eu coloquei

[robust sandal]

! ohowlzinn

type, when the person create a ticket, the bot in the message he mark the support team i put

Portuguese (Brazil) (pt) → English (en)

[eager cargo]

$helppt ping

[humble sequoia]

Como definir um ping do Ticket Tool

Para fazer o ticket tool executar uma ping quando um ticket é aberto, vá para Painel -> Configurações do painel -> Configurações -> Opções do ticket -> Mensagem do ticket -> Texto da mensagem e faça o seguinte:
{@Role name} diferencie maiúsculas de minúsculas e a função deve ter @menções ativadas

[velvet blaze]

i need help

[grim storm]

thanks

[velvet blaze]

how do i add that i have premium

[eager cargo]

No problem

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[eager cargo]

@velvet blaze ^

[velvet blaze]

it does not show the pin

emoji

[eager cargo]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[eager cargo]

Head there to change the emoji. You need to enable claiming first then it will show the pin emoji.

[velvet blaze]

its not showing

[eager cargo]

Make a new ticket and try it

[velvet blaze]

how to change that maoi

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[eager cargo]

^

[velvet blaze]

ty

[eager cargo]

My pleasure

[tribal cedar]

Thats like the 4th time I checked here today to see the question answered lol

[jade topaz]

@eager cargo wheres the premium bot again my b

!premium

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

thank u

[jade topaz]

Can anyone help me regarding multipanels? I am working on someones Discord server that has Premium, want to add the reaction below and not that the player has to react on it manually.. Is that possible?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[mystic hound]

@jade topaz the above will tell you about multipanels

[jade topaz]

I created the panel itself.

But there are no reactions below it.

[mystic hound]

all the panels need to have a different reaction for them to combine

[jade topaz]

I want the people to click and create.

I made sure they differ.

But i have to recreate panel, right?

Because i changed the reactions afterwards i think.

[mystic hound]

try resending, if there's still no reactions its a permission issue

[jade topaz]

Omg.. it was me being impatient. I even remember it saying the Emojis will take a bit because of Discord.

[mystic hound]

oh lol, glad its resolved now

[jade topaz]

Thanks :3

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #3 - 73)

[jade topaz]

is there like a premium panel

On ticket tool

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[jade topaz]

No I have the trial going on for now

I’m asking how access the panel

[eager cargo]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[eager cargo]

Multi-panels don't work with the trial, only full subscription.

[jade topaz]

How do give a role so someone can see tickets

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

Idk what I did now everyone in server can see when tickets open how I stop that

[eager cargo]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[jade topaz]

How to add a role so a mod or so can see tickets and not all the other channels just when tickets open

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[ripe owl]

Ticket tool seems to ignore commands sent by other bots, is there a way to whitelist a bot so it will listen?

[eager cargo]

No, Ticket Tool ignores all other bots. As do all large bots.

[fading mauve]

whats this reactions bug people are complaining about?

[humble sequoia]

Reaction disappeared

This problem is not directly related to Ticket Tool.
That's a known Discord bug. Unfortunately, all you can do is be patient while they are trying to fix the issue.

_ _

_ _

Temporary Solution

You can resend the panel by going to your dashboard or using the command $panel ID

[scenic plinth]

That's the issue that is known reported.

[crystal dagger]

Having an Issue Finding the dashboard.

[humble sequoia]

https://tickettool.xyz/manage-servers

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[jade topaz]

I want to setup a system where a ticket is closed the person who opened the ticket is given access to certain channels without being given a role, is it possible? Also I have Ticket Tool Premium
@radiant moss

[radiant moss]

Not possible

[jade topaz]

Any other bot that could do that

[radiant moss]

Mhmm not too sure

[fading dust]

Can i change the bot's prefix or do i need premium for that?

[hot void]

@jade topaz. I know how to do it if you want you could invite me to the serv and i can conf

[jade topaz]

pleas hekp

pleas help

ticket tool leaves my server

why?

ok

[hot void]

@jade topaz. Do you want me to help you put the ticket tool on your serv?

[jade topaz]

somvi does ticket tool work for you?

when i invite i do ticket and it leaves the server

[hot void]

I can help you with that

[jade topaz]

how

i do everything right

[hot void]

Just dm and pass me your serv ill conf

[jade topaz]

nah bro stop scamming

[hot void]

No i could show you prof

If you want

[mystic hound]

@jade topaz ticket tool doesn't automatically leave servers. If that happens in your server it's probably being removed by another bot

Also make sure you're giving the bot all the required permissions

[hot void]

I said i could help but he thinks am scamming ._.

[jade topaz]

i did

Hi!

@mystic hound which one would kick him?

[shadow axle]

check your audit logs

[jade topaz]

summrs banned it

why tho summrs is a bot from nuking

[shadow axle]

there's your answer

[mystic hound]

Your configs for anti nuke are probably done badly if it's being kicked by a security bot

[jade topaz]

oh okay

ty ill try to fix

I am not getting a ticket formed, after I react, please help!

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[mystic hound]

Take a look at those steps and see if one of them fix your issue

[jade topaz]

Ok! thanks!

[hot void]

A channel will apper all away on top of the channels call Ticket-0001

After they react to the ticket

[jade topaz]

thts only not commin...

it used to work in my server but not now...

[hot void]

Btw thx for this bot i have being using it for a while now @mystic hound

[iron night]

Gave 1 Rep to Light (current: #3 - 74)

[jade topaz]

@mystic hound the reason is because ticket tool created a channel

any way to fix?

[hot void]

You can delete the channel

By pressing on the lock

Then click on the checkmark

And is going to give you the opcion too delete the ticket

[jade topaz]

ye ik but why would i need

the problem is that ticket tool is getting banned because he Creates new channels everytime someone react

[shadow axle]

doesnt summrs have whitelists or something?

[hot void]

Might be a bot of yours hm

[shadow axle]

do you have any clue what you're saying?

[hot void]

Could you check audit logs to see what bot is banning it ??

[mystic hound]

That's what the bot is supposed to do.. edit your automod / anti-nuke configs or whitelist ticket tool

[shadow axle]

just... stop

[shadow axle]

.

[jade topaz]

summrs bot doesnt have dashboard lol

[hot void]

What are you talking about?

[hot void]

??

[mystic hound]

It probably has commands to adjust automod

If it doesn't just get a better security bot tbh or you'll be facing these issues a lot

[jade topaz]

ill try to find commands

[shadow axle]

they already explained which bot is kicking it and what the reason is

[fading dust]

Hellooo, does anybody know the answer for this? ^^

[shadow axle]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[fading dust]

Thank you @shadow axle

[jade topaz]

hello trying to figure out how to update an existing ticket panel support team, is there a way to update that or do i need to remake the panel

[abstract wigeon]

You can update the support team role in an existing panel. But if you have open tickets that won’t apply to them, will only apply to new tickets.

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[abstract wigeon]

This is how you configure the Support Team roles ^^

And then you can use the $add command and add a role to a already existing ticket.

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[abstract wigeon]

^^

[jade topaz]

thanks champion

[abstract wigeon]

My pleasure. Have a good one 👍

[formal stratus]

help how to use user_name in ticket

i want just
ticket-{user_name} but dont work

example: ticket-constructeddamage

[jade topaz]

Their are 5 reaction on the message but no new tickets?

[craggy geyser]

Does tickettool have the correct permissions?

[jade topaz]

The bot have admin perm

[craggy geyser]

Run $debug in that channel

[jade topaz]

Do you want the link?

[craggy geyser]

Don't need it. I have the message

Looks fine. Does the panel have any blacklist roles?

[safe prairie]

It's just a visual bug. Maybe it's related to the known discord bug that disappeard reactions. You can remove the other reactions with right click -> Reactions or send the panel again

[jade topaz]

No

[craggy geyser]

Or that. Have the 4 people who have reactions extra have tickets made?

[jade topaz]

Maybe it’s that cause the reaction has disappeared 5 times and I have used my bot to re add back the reaction

[jade topaz]

No

[craggy geyser]

If you react now do you get a ticket?

If not then it isn't the visual bug

[safe prairie]

Yes, here is a tag to the discord related bug:

[jade topaz]

Yes

[humble sequoia]

Reaction disappeared

This problem is not directly related to Ticket Tool.
That's a known Discord bug. Unfortunately, all you can do is be patient while they are trying to fix the issue.

_ _

_ _

Temporary Solution

You can resend the panel by going to your dashboard or using the command $panel ID

[craggy geyser]

If they aren't getting a ticket and you are, just one final check to make sure that they are able to. Make sure that the reaction settings don't have support team only for the create reaction

[digital skiff]

السلام عليكم

[robust sandal]

! الشيخ بسبس

Peace be upon you

Arabic (ar) → English (en)

[digital skiff]

Is there anyone who speaks Arabic?

@wicked scroll

[atomic solstice]

yes we have people who speak arabic

also please don't randomly ping support members

[digital skiff]

I don't know English. I use google translate

[atomic solstice]

/ar We have an arabic support team, you can open an arabic ticket from #🎫│make-a-ticket

[robust sandal]

لدينا فريق دعم عربي، يمكنك فتح تذكرة عربية من #🎫│make-a-ticket

English (en) → Arabic (ar)

[digital skiff]

Thanks

[upper cipher]

Auto close ticket command?

[atomic solstice]

hi, auto close can only be made when a user leaves the server, there have been more options but they have been disabled because of Discord API limits

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[waxen veldt]

for $add, I can't @ people who I'd like to add to the channel because they don't have perm to see the channel, so I have to type out their username and their ID. this is fine but a bit cumbersome; is it possible to just type out a user's name or nickname and have it add the person who matches that name?

[atomic solstice]

its best to just use the ID of the user

$add 000000000000000

example ^^

its done like this because the bot only checks the channel and the ID is the best way to add someone since it ignores the nicknames, names etc. The bot can always find them with the ID (if they are in the server)

[waxen veldt]

ahh ok that's not great, but thank you

[atomic solstice]

its just how its best for discord

[simple igloo]

can someone help me

[eager cargo]

Watcha need help with?

[simple igloo]

can i send a pic

[eager cargo]

Sure

[simple igloo]

how can i persolanize this message

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[simple igloo]

of tickettool

[eager cargo]

^

[simple igloo]

thank you @eager cargo

[eager cargo]

My pleasure

[pulsar python]

i feel like you guys are bots

you have good grammar

[simple igloo]

do i have to go to server configs?

@eager cargo

[eager cargo]

You have to go to Panel Configs.

[simple igloo]

ok

[long lake]

Hi, my server is not showing in the control panel

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[eager cargo]

Heyo! Click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

[long lake]

thanks

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #2 - 93)

[eager cargo]

My pleasure.

[open wedge]

uh hey, so im in a server that uses this bot but i cant request a ticket

every time i request a ticket it doesnt work at all

[eager cargo]

Are you an Administrator of the server?

[open wedge]

nope, im just in it

i wanna request a ticket but every time i do, it removes my reaction and doesnt do anything

[eager cargo]

Alrighty, unfortunately since you don't have permissions in the server to change things I can't exactly assist you.

[eager cargo]

May I have the servers ID?

[open wedge]

Send in dms

[eager cargo]

Alrighty, one moment.

Considering the servers size & the amount of tickets open, they have most likely hit Discords 500 channel limit.

I suggest contacting a server Administrator and letting them know about this issue.

[open wedge]

okay, ty!

[eager cargo]

My pleasure.

[simple igloo]

Hey can i speak german?

or do i have to speak englisch?

[pale pilot]

whatever you prefer

[simple igloo]

German Please

[upper flower]

Wroar

[simple igloo]

?

[upper flower]

Idk

@pale pilot

[pale pilot]

@prime bridge ban him

[simple igloo]

Can someone help me please

[pale pilot]

nobody can help if you didn't ask your question yet

[simple igloo]

Wie kann ich die Nachricht von Ticket Tool bei Ticket Support ändern

its German

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[simple igloo]

i mean this message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[astral bane]

How do i make it so only the person who opened the ticket can see the ticket and not everyone else

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[abstract wigeon]

Follow the instructions shown above 👆

[astral bane]

oh thank you

[abstract wigeon]

My pleasure

[astral bane]

after i do that whenever a ticket opens the person cant see it

and only admins can

[abstract wigeon]

That’s correct

[astral bane]

no i mean the person who opened it cant see the ticket

[abstract wigeon]

Run $debug in your server

Check so the bot has all the required permissions

[astral bane]

it does

[abstract wigeon]

That’s strange. Check so there are no blacklisted roles, and check the When opened permissions.

[astral bane]

in the user opened permissions it shows that they can see and send messages in their ticket

[abstract wigeon]

Okay then, create a ticket in #🎫│make-a-ticket and a Support Team Member will assist you.

[tribal cedar]

Did you blacklist everyone?

[humble sequoia]

-- moved to ticket --

[simple igloo]

Can you Edit the open Ticket emoji?

[atomic solstice]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[simple igloo]

Thank You @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #4 - 69)

[atomic solstice]

np

[simple igloo]

for what is this

Bot

[atomic solstice]

yeah its a bot

basically a reputation system

[simple igloo]

ok

[viral flume]

hi

i get perimum for 1 year

how i can add it ?

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[eager cargo]

There ya go

Head to the second link below

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[tribal cedar]

Quo go outside awhile. :p

[viral flume]

k after ?

[eager cargo]

It's done!

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[viral flume]

this not premium

[eager cargo]

^

[viral flume]

can i kik the old ?

[eager cargo]

Indeed you can, just make sure you select the premium bot.

[viral flume]

why dont open a ticket ?

[tribal cedar]

Run $debug in your server and make sure its got the right permissions for the channel

[viral flume]

how ?

[tribal cedar]

Type $debug

[viral flume]

@tribal cedar

[tribal cedar]

You don't need to ping me im here

[viral flume]

Okay, Sorry

[tribal cedar]

Check that channels permissions it is missing some.

Nps

Read and message history for sure.

[viral flume]

i'm just closed send message

[tribal cedar]

Add read messages

And message history

[viral flume]

same

[tribal cedar]

Can you send a screen shot of the perms? Admin perm would work right away

Otherwise you need to assign specific ones

[tribal cedar]

Mark all those green

[viral flume]

the bot have administrator

[tribal cedar]

Run $debug

[viral flume]

???

[abstract wigeon]

Run @Ticket Tool#4843 debug in your server.

Try that ^^

[viral flume]

?

[abstract wigeon]

No no

Run @Ticket Tool#4843 debug in your server.

[viral flume]

how ?!!!

[abstract wigeon]

@pseudo glen debug

Ping the bot and add **debug to the message

[abstract wigeon]

That is really strange

Maybe your premium expired?

[viral flume]

no i paid it now

for 1 y

[abstract wigeon]

Did you activate it properly?

[viral flume]

yes

[abstract wigeon]

Okay then, open a ticket in #🎫│make-a-ticket and a Support Team Member will be able to assist you.

[humble sequoia]

-- moved to ticket --

[placid comet]

can somoene help me buy money of the london market

[eager cargo]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[abstract wigeon]

Was just typing that out

[warm stratus]

When I close a ticket, it closes it but then it deletes it to. How do I fix that?

[pale pilot]

go into general options and enable "two step ticket"

[warm stratus]

thanks @pale pilot

[iron night]

Gave 1 Rep to Simple (current: #5 - 66)

[jade topaz]

how to make this please

[tribal cedar]

Do you want it to be a part of your ticket message?

[jade topaz]

not just display it on the server by making a tag

[tribal cedar]

Create a tag...

In the panel its second from last option on left hand side

[jade topaz]

yes but how do I make it look like the picture? That is to say that it redirects directly to the mentioned channel when you click on it

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[tribal cedar]

That doesn't help.

[jade topaz]

i try {#ID} and doesnt work

[tribal cedar]

Channels have IDs like users emotes and all. What I do is <#chanID>

Try that

[jade topaz]

yes doesnt work

[tribal cedar]

Tried straight up #ID

I haven't used it much tbh just enough to know it wasn't needed necessarily for my channel.

[jade topaz]

doesnt work also

[buoyant tiger]

our server doesnt have a dashboard

[tribal cedar]

Just {#channelName} then like in the variables listed

Maybe you can't use ID

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[buoyant tiger]

k

[jade topaz]

I have dashborad

[buoyant tiger]

hmm

[jade topaz]

it's this ?

[tribal cedar]

I would have to day I don't know. Sorry. Tried it all on mine as well no positive results

[jade topaz]

It's a real problem then, it should be added for the VIP Bot^^

[tribal cedar]

I'm not saying there's no way to do it. Maybe try #🎫│make-a-ticket

[tribal cedar]

Thats the dashboard history

[jade topaz]

and what is the dashboard ?

[tribal cedar]

Show me the full screen

[tribal cedar]

Your in the dashboard

Thats it.

[jade topaz]

ok ok so I have it

[north wagon]

How do I get an automatic message in a ticket?

[tribal cedar]

Yup

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[north wagon]

thats not working

[jade topaz]

oko

i have the solution

it's <#IDCHANNEL>

[tribal cedar]

Whats do you mean its not working

[north wagon]

I want a automatic message in my ticket

[tribal cedar]

Thought I said that. Glad you got it.

[tribal cedar]

And I just showed you how to do it

[north wagon]

yea but that is not working

[tribal cedar]

Read the text and follow the instructions please

[north wagon]

ok

[tribal cedar]

How so?

Are you editing the right panel?

[north wagon]

yea

[tribal cedar]

I'm grasping to understand whats not working.

Can you show me in screen shots?

[jade topaz]

^^

[hasty oriole]

can someone help me do my 2 step

[tribal cedar]

2 step close?

Please elaborate?

[hasty oriole]

for my server box

[tribal cedar]

I'm not sure if your in the right place

This is the ticket tool support server

We are not a dedicated server hosting company

[hasty oriole]

yea for my five m server box

[tribal cedar]

[strong kindle]

Howdy. I have a question regarding TT. Is there any way to exclude a role that has administrator privileges from being pinged when a ticket is created?

[tribal cedar]

In your ticket message is there a ping included in the message for the role?

[strong kindle]

I have no roles except {user} in the ticket field.