🆘│community-support

[finite shuttle]

hm my bot stopped working, when i react it doesnt open ticket and when i react in ticket it doesnt close?

[solid stream]

Its being looked into.

[finite shuttle]

i figured it was systemwide thx

[limber osprey]

Hi can some one help me ?

[finite shuttle]

its working again thx papi @solid stream

[iron night]

Gave 1 Rep to BattleEye (current: #14 - 24)

[solid stream]

Other shards are being restarted

Eta 10 minutes

[limber osprey]

When I want login my account to the bot to setup ticket tool why they say that ?

[acoustic rune]

why is the bot offline?

[tender flower]

Hi, the bot is offilne in my server but not in my friend's server. How can I do ?

[jade topaz]

Hey does anyone know how to set the bot up? It's my first time using it.

[tender flower]

You can use the dashboard

[jade topaz]

Ah okay.

Thanks.

[limber osprey]

I Can't login to the dashboard why ?

[verbal parrot]

Bot's down I guess

[tender flower]

But it works on my friends server

[verbal parrot]

Just wait for a bit

[upper flower]

#📣│bot-news

[tender flower]

Thanks

[forest goblet]

@limber osprey You are trying to log in to the docs. Please go to https://tickettool.xyz.

[solid stream]

Fixed

[limber osprey]

Thanks

[iron night]

Gave 1 Rep to 2x2Master (current: #7 - 48)

[jade topaz]

When someone opens a ticket is it possible to make ticket tool @ a certain role

[solid stream]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

thanks

[iron night]

Gave 1 Rep to BattleEye (current: #14 - 25)

[rotund adder]

.

[slow crescent]

@eager cargo Great help

[devout musk]

I have a question about the speed of the bot

[eager cargo]

Shoot!

[devout musk]

currently I am waiting for 20-30 seconds for the ticket to close, and probably 3 months ago everything was done in a few moments

[sleek jay]

anyone know how to fix this

Ticket limit reached. 0/0

Message @pseudo glen

[devout musk]

it makes my work a bit more difficult

[eager cargo]

Server ID?

[eager cargo]

Not a bug, just means that the limit for said panel is 0. So you can't open tickets for that panel.

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[devout musk]

gimme a sec i have to end game xD

paste it here or on dm?

[eager cargo]

Here is fine

[devout musk]

573854051528343562

premium tickettool

[eager cargo]

One moment please.

[devout musk]

as u wish

[eager cargo]

Well only reason it should be taking some time to close is because you've got auto-save transcript & auto DM transcript on some of your panels. This just means Ticket Tool has to take some extra steps to " finish " closing the ticket. ( Ticket close message won't send until transcript message is sent )

[devout musk]

with auto-save it's take 2-3sec so auto dm is a reason

Okey thx! I'm going to check it out and I'll tell you if the dm auto turned off improved the situation

[eager cargo]

My pleasure, it could also just be the standard latency spikes in every bot.

[versed ferry]

When I want to log in in my panel that’s say me that

[eager cargo]

You're trying to login to the documents. Try the site below. ( Dashboard )

[humble sequoia]

https://tickettool.xyz/manage-servers

[blazing gyro]

En el torneo de wild rift no se conecto el jugador y me dieron de perdedor es una lastima que al jugador que no se conecto le dieron la visctoria

[rain patio]

How to make tickets in DM?

[eager cargo]

You can't. Apoloies.

[robust sandal]

OMAR ""MI CREDO""

In the wild rift tournament the player was not touched and I was given a loser is a pity that the player who did not connect was given the visctoria

Spanish (es) → English (en)

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[eager cargo]

@blazing gyro ^

[rain patio]

Do you know a bot that is possible with it?

@eager cargo

[eager cargo]

I don't remember the name, apologies.

[blazing gyro]

Help my

[rain patio]

😞

[blazing gyro]

En el torneo de wild rift el que era mi enemigo no se conecto y me dieron como partida perdida

Es un ascoo que la gente sea injusta

Por favor que me den el premio que me corresponde

No se conecto en el juego y me dieron perdido

[robust sandal]

OMAR ""MI CREDO""

I didn't connect in the game and I got lost

Spanish (es) → English (en)

[craggy geyser]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[dull flicker]

Hi how to add more reactions

That you can select different language

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[eager cargo]

^

[dull flicker]

Ty

Thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #2 - 82)

[eager cargo]

Np

[dull flicker]

This is what I get

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[dull flicker]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[dull flicker]

How to add more reactions

[spiral void]

how do i make it so tickets are named after the discord name so instead of ticket-0111 ticket-kareem

[dull flicker]

Ok?

[devout musk]

@eager cargo bruh i cant find auto dm

in settings

can u help pls/

[eager cargo]

It's in Automation Options

[eager cargo]

Moved to ticket

[devout musk]

hmm...everythink in Automation Option is disable

in all 6 panels

[eager cargo]

If you want Ticket Tool to DM people when a ticket is opened / closed that's where you go.

[dull flicker]

Where can you find the id of the panels for multi panel

For more reactions

[eager cargo]

$panel

[humble sequoia]

Send panel

How to send a panel?

To send a panel use the command $panel <id>

How do I find the ID?

The ID is located on the dashboard just before your panels name.

How to combine panels? (premium only)

Add multiple ID's $panel <id1> <id2> <id..>
The first ID will have its message and reaction sent while the others will have only reactions sent.

                    You can combine up to 20 panels (Reactions will be slowly added)

[eager cargo]

@dull flicker ^

[dull flicker]

Thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #2 - 83)

[eager cargo]

My pleasure

[dull flicker]

This is what I see

[eager cargo]

It'd be 1 & 2.

[dull flicker]

Okk Ty

[eager cargo]

My pleasure

[dull flicker]

So it is 1 and 2

[eager cargo]

Yuppers

[dull flicker]

$panel 1 2

Is this how it works

[reef vector]

its not showing my server in the dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[scenic plinth]

@reef vector Try this please^ :)

[scenic plinth]

Correct, as long as that is the correct panel ID like Quo showed you.

[reef vector]

thanks mate 😄

[iron night]

Gave 1 Rep to zlyzzツ | Amber Network (current: #6 - 55)

[scenic plinth]

Your welcome, have a nice day! :)

[dull flicker]

I did use it but it don’t work

I have still two channels

[scenic plinth]

It won't delete the channels. It would just add the reactions of seperate panels.

The panels you are adding to the multipanel need to have different panel reactions.

[civic void]

I have an issue. Ticket tool premium isn't opening Tickets on any of the panels on my server. I've checked perms and dashboard all of it is correct. I've even resent the panel and it isn't working either

[civic void]

Never mind! I figured it out!

[lean yacht]

Hello, how to make your own command, for example, I wrote ** ZhB ** And the bot spits me a message which I did

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[lean yacht]

If it's not how then how did they do it

[dull flicker]

Yes I know but I don’t add the reactions

I only have one with 🇳🇱

And one with this 🇬🇧

Hmm where do I have to send $panel 1. 2

[pale pilot]

@empty bane please don't ask for help in #📈│reviews

Commands do not appear when I type help in my server priorities. Any solution?
Try checking the permissions of the bot

[jade topaz]

i bought premium and when i go to Redeem Premium on my server it says Code - But i never got a code in my email or anything

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[eager cargo]

Click the second link then follow the steps below

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[jade topaz]

thank u, i have 1 last question. Where do i go to put the premium bot in my server?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[eager cargo]

There ya go

[jade topaz]

thank u

[eager cargo]

My pleasure

[dull flicker]

Hi

I still have a question

I have do multiple panel

But you don’t have two reactions

Did I do $panel 1 2 in the wrong channel

[safe prairie]

You have to chose different reactions in the panel options.

[dull flicker]

I have two panels with different reactions

🇳🇱 and 🇬🇧

Did I it wrong

Or?

Is it a another website where I have to do multiple panel

[craggy geyser]

You do it in the channel you want the pannel. What happens when you do $panel 1 2?

[dull flicker]

Nothing

This are my panels

This is what I have

[rough moth]

Is there a way to get bonus votes?

[dull flicker]

Nothing happened

[solid stream]

Multi panel requires premium and each panel to have their own reaction

[dull flicker]

I know

But how to do multiple panel

[delicate lily]

how do I stop users from using the $ .help command

[pearl shuttle]

how do you make the emotes from other servers show up in the custom part? it only shows one server but i want to get an emote from a different one, is it even possible?

[delicate lily]

how do I stop users from using the $ .help command?

[pale pilot]

you can only change the prefix. Other than that, the help command cannot be blocked.

You would have to block them entirely from the bot, but then they can also not create tickets

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[craggy geyser]

Check out this:

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[craggy geyser]

Your command is right. Run $debug in the channel

Also, have you swapped from the normal bot to the premium bot, and kicked the normal bot? If so have you changed to the normal bot on the dashboard?

[pearl shuttle]

how would I add that as a reaction then, am I missing something completely obvious here

[craggy geyser]

Oh, my bad. That is for including it in embeds and stuff. As for that, I don't think you can. If ticket tool is in that server their might be a way, otherwise you need to add the emoji to your server to make it work

[short willow]

Suggestions channel?

[pearl shuttle]

alrighty, thanks

[iron night]

Gave 1 Rep to Swiftgale (current: #9 - 31)

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[craggy geyser]

Here you go @short willow

[short willow]

no permissions to type in that channel

nvm.. i see

https://i.imgur.com/Ka4EpS7.png - 😄 If you agree... hit it up!

[craggy geyser]

It's already a feature. But it is premium only

[craggy geyser]

It's a premium feature, at the bottom of ticket message

[short willow]

It's such a basic thing, to me it seems like it should be standard.

So be it, thx.

Thanks @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #9 - 32)

[shrewd mauve]

How do I add more roles?

I have it all setup (I didn't do it)
But I want to add more roles and the guy who did it for me left the server like 3 months ago

[craggy geyser]

As in roles that can see a ticket?

[jade topaz]

/inv

[craggy geyser]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

Renvoyer le invitations

Il mon ban

[shrewd mauve]

Thanks.

Thanks @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #9 - 33)

[tawdry chasm]

I want that my Moderator sees the ticket too. Is this here?

[safe prairie]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[safe prairie]

@tawdry chasm

☝️

[proven wolf]

Hi

@safe prairie

How i can make a partner with Ticket Tool

[ruby coyote]

how do i do ticket logging i need help

[eager cargo]

Please don't ping support team.

Partnership applications are currently closed. Apologies.

[eager cargo]

Go ahead and go into your panel configs, select your panel and its settings, then head over to Logging Options and check which actions you want to be logged!

[fair sky]

hello, I have setup the bot but when I want to open a ticket with a reaction or the $new command it does not work

nothing happens

I don t know what to do

[tawdry chasm]

I dont see Support Roles, only Dashboard and Blacklist Roles @safe prairie

[tawdry chasm]

Theres no new channel ?

[fair sky]

I found ! (the category was private lol)

I added perms and it works

[shrewd mauve]

Why would I not be able to see the server?

Not showing me

Tried refreshing

And yes I am admin.

With both accounts (this and the one that's there)

also how do I change the message it gives>

the message below

like it says support will be with you shortly

can we change that?

[eager cargo]

Go to Panel Configs then go to your panel settings and then click the General Options drop down menu. You'll see it there.

[eager cargo]

Log out and log back in.

[eager cargo]

Read the embed below.

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[shrewd mauve]

oh okay

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #2 - 85)

[eager cargo]

My pleasure

[inner lance]

how can i make tickets go into the ticket channel

[eager cargo]

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[shrewd mauve]

Can we have something like command for ticket instead of react?

Does the bot feature that?

[eager cargo]

Yes.

They are called command-style tickets. Once you have enabled them enabled you can do the $new command and it will make a new ticket for the channel you have set to be monitored.

[inner lance]

My rename command is not working.

[brave flicker]

Hello here, do we are variable to show how much ticket is opened ? Like {open_tickets} (old one)

[tribal cedar]

Run $debug and make certain the jot has correct privileges

[tribal cedar]

You talking about a count?

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[brave flicker]

Yes, but for opened ticket, not all of them

[tribal cedar]

I don't believe so

Its not listed above so..m

[brave flicker]

Yeah but before the premium we have a variable like {open_tickets}

[tribal cedar]

Lemme look i don't remember it specifically

[brave flicker]

Maybe 1/2 years ago

[tribal cedar]

{Count} tried this? May be the total number

[eager cargo]

There's no variable to display the amount of open tickets. Apologies. You can head to the dashboard and see your servers total amount of open tickets though.

{count} doesn't work in panel embeds, but it works in ticket messages & ticket embeds though such as:

[inner lance]

Oh ok!

[dull flicker]

I still have this

Al the commands don’t work

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[dull flicker]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/843748919187603467

Yay it works

[tawdry chasm]

What is a Panel for?

[atomic solstice]

A panel is what you see in #🎫│make-a-ticket it is used to create tickets by members clicking on a reaction

[tawdry chasm]

Thank you :)

[fathom musk]

Hello, since a few hours my closed tickets aren't automatically moved to my closed tickets section. Also i can't move them automatically.

[humble sequoia]

-- moved to ticket --

[pale pilot]

@jade topaz Regarding #📈│reviews What was wrong in your ticket? I don't see anything wrong there.

[jade topaz]

Nothing. It was all good

[pale pilot]

Thanks!

[flat current]

is there a way to make the tickets be created in a special category?

[safe prairie]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[safe prairie]

@flat current ⬆️

[flat current]

thx

[safe prairie]

no problem^^

[austere plaza]

Yay its a chat channel

[pine copper]

Hey ! Is that possible to unable the permission for users to close tickets ?

[safe prairie]

Hey, yes, you can enable close-reactions only for the supportteam. You have to enable this:

[pine copper]

thanks ^^ where can I find it ?

[safe prairie]

You find this setting in the panel configs in the Reaction Options.

[pine copper]

thanks @safe prairie (this is how it is supposed to work isn't it ?)

[iron night]

Gave 1 Rep to Tizian (current: #28 - 3)

[safe prairie]

Yes, if you enable this feature only that member you have choosen in the general options as Support Role can close tickets.

[jade topaz]

ı need a turkish support team ?

why take the turkish support

[upper flower]

No one took shit 😂. We never had a Turkish support team

[jade topaz]

the bot does not respond to the command and when it tries to create a ticket, the reaction remains and the ticket is not created and the bot has administrator rights

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[pale pilot]

Try this

[raven tartan]

how do i add a support team to my server

how do i create a support team

[tribal cedar]

Add the role to the support team list

In panel configs -> general options

[raven tartan]

were is that

[tribal cedar]

Click settings

General options the first set of settings

[raven tartan]

k thx

i got it

[tribal cedar]

Anytime

:)

[frigid epoch]

Hello! Is there any way to reset the ticket counter?

[atomic solstice]

yes there is

[frigid epoch]

Please tell me how to do this...

[atomic solstice]

dashboard > manage servers > choose a server > panel configs (on the left) > pick the panel > general options > Ticket Count

if you set it to 0 then the new ticket will open with 1

[frigid epoch]

Ah, thank you!

[atomic solstice]

no problem

[tribal cedar]

I don't think they re-opened staff apps but #🎫│make-a-ticket would be a good start

[woeful junco]

i know this may sound stupid, but how do you have it where the ticket deletes itself once it has been closed

[tribal cedar]

2 step ticket

Seen the option before?

Turn it off

[woeful junco]

ok thanks :)

[tribal cedar]

Nps its in panel settings -> general

No question is stupid btw.

[woeful junco]

haha thanks, i was sat there for ages trying to figure it out <3

[honest mist]

I can't login to my account

I have two accounts.. but I am not logging in my main account..

How can I retrieve my account ?

[rough moth]

Do I need to keep both premium and the regular bot in my discord

[scenic plinth]

No, they are two different bots. For premium to function you only need the premium bot. However you might have to resend panels as it's two different bots.

[rough moth]

I redeemed my premium and it didn’t update my premium time I have left

[solid stream]

Did you redeem a vote?

[rough moth]

Yes I redeemed votes

[solid stream]

If you did it should have sent you a key that you use.

[rough moth]

What do I do with the key?

[rough moth]

How’d u find my server so fast

[solid stream]

I'm the bot owner.

I have lookups.

[rough moth]

Oh

I was able to redeem thanks

[solid stream]

[rough moth]

Also a feature where you can redeem a certain amount of votes for premium would be cool

[craggy geyser]

Exists

Each vote is 12 hours of premium, can redeem with 6 votes or more

[solid stream]

No, they want to redeem like 15 votes now

and 10 votes later

[craggy geyser]

Oh. Why?

[solid stream]

while having 35 votes.

[rough moth]

Other servers

[craggy geyser]

Ahh. Makes sense

[shadow axle]

yes

[solid stream]

$vote

[humble sequoia]

Votes

Current Votes: 29
Lifetime Votes: 100035
Linked Votes: 1337

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 14 days, 12h, 0m
To redeem your current votes use $vote redeem

[iron night]

Gave 1 Rep to BattleEye (current: #12 - 26)

[surreal breach]

I want to buy a battle pass bug I already generated my ticket and I don't know where to make the payment or I did it wrong

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[shadow axle]

smh

[solid stream]

I will do a /tts

[shadow axle]

oh no

[solid stream]

I didn't create that tag

[fossil stag]

Hello,

the bot cannot move channels on my server, for the closed tickets, is this a know issue?

[scenic plinth]

Does the bot have permissions to manage channels in that server / category?

[fossil stag]

yes

[scenic plinth]

Run $debug

[fossil stag]

earlier this day everything hat worked

debug says, that it has all permissions

[scenic plinth]

Odd, is the category saved in the options?

[frigid epoch]

Hello again. Does the bot have a timer for channel inactivity?

[fossil stag]

as I said, it has worked a few hours ago
and the category is set

[scenic plinth]

No, that would be ticket automation.

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[frigid epoch]

Understood, thank you

[iron night]

Gave 1 Rep to zlyzzツ | Amber Network (current: #6 - 56)

[scenic plinth]

Is the category at 50 channels?

[scenic plinth]

Your welcome, have a nice day! :)

[fossil stag]

let me check

okay... this can be the reason

there are more then 50 closed tickets >.<

[scenic plinth]

It would be the reason, discord has a limit of 50 channels per category, therefore until one is deleted that is closed ticket tool and you and or your moderators cannot put more channels into that category.

[fossil stag]

thank you for the help

thanks @scenic plinth

[iron night]

Gave 1 Rep to zlyzzツ | Amber Network (current: #6 - 57)

[cerulean path]

One Italian for help?

[scenic plinth]

Your welcome, have a nice day! :)

[cerulean path]

?????

[scenic plinth]

State your issue please

[cerulean path]

One moments

how do i put the bot on a server?@scenic plinth

[scenic plinth]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[scenic plinth]

3rd link

[cerulean path]

how do you do the thing that you click the emoji and it gives you the support chat?@scenic plinth

[scenic plinth]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[scenic plinth]

Setup the bot, you can then send a panel to a certain channel. You first have to setup a panel to do so.

When your panel is created, you will have the option to select a dropdown, there you will see a list of channels, select the channel you want to send it to, and click "send" once you have selected that channel.

[cerulean path]

how do i create a panel?

@scenic plinth

[humble sequoia]

https://tickettool.xyz/manage-servers

[scenic plinth]

You have to do this through the dashboard, it can be found in Panel Configs --> Create Panel, should be a green button

[vague quartz]

@fleet lantern how do i make the bot ping a role when a member needs help

[fleet lantern]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[fleet lantern]

But please don't ping staff @vague quartz

[tough oxide]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rough moth]

Is this a possibility btw?

[vague quartz]

its not pinging the role @fleet lantern

[vague quartz]

oh sorry

[jade topaz]

How can I make it so that it pings my staff members when a ticket is open?

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[scenic plinth]

@jade topaz @vague quartz Try that^

[jade topaz]

What thing is that in?

[scenic plinth]

That's under "Ticket Message"

[jade topaz]

Ok thanks

[scenic plinth]

Your welcome, have a nice day!

[ornate comet]

Why’s the general locked?

[rough moth]

They have a community server up and running instead

[ornate comet]

Oh alright

[rough moth]

How do u setup ticket automation?

Is it with the tags?

[scenic plinth]

There are certain options in each category within the panel settings that "automation" works, such as "missing user"

[rigid hazel]

Hey, im currently trying to access the dashboard for my server and its not showing. ive refreshed and closed it and opened it

[scenic plinth]

Don't refresh, please relogin to the dashboard.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[rigid hazel]

Ok thanks

[scenic plinth]

No probs, have a nice day! :)

[rigid hazel]

You too

Its still not showing up

[scenic plinth]

You own the server correct?

[rigid hazel]

No. Im a Paid Developer in the server.

Usually it works without me having ownership this is the only time it has not

[scenic plinth]

Run $level in the server, you need a Dashboard Role or Server Administrative Powers.

[rigid hazel]

Ok

[honest mist]

I have made a ticket, what should I do now?

[scenic plinth]

Support will eventually get to you. It's best to describe your issue now, and provide your server ID just in case.

[honest mist]

Server is 85
ID is 4626930

Please help me ..

As soon as I am logging in, it is opening the second id

[scenic plinth]

$devmode

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:

[PC] go to Settings -> Advanced -> Developer mode
[Mobile] go to Settings -> Appearance -> Developer mode

[scenic plinth]

You have to get the ID through that

Once you enable it, right click on PC on hold down on the server icon for mobile, should be the last option.

Provide them that

[honest mist]

Can you please tell me that, when will it open ?
And when will I retrieve it ?

[pale pilot]

@honest mist you need either a dashboard role or admin permissions

[honest mist]

And how to get this roll?

[pale pilot]

You need to ask a server admin to give you one of these

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 17, 2021, 6:31 PM

[honest mist]

Hey..
I have full access now

What should next now

Please tell me

@pale pilot please tell me
How shall I retrieve my account

[pale pilot]

What?

Retrieve?

[honest mist]

My account is not log in

[pale pilot]

I cannot tell you how you can log in to your old account

[wild sequoia]

Hi

Please help me to use ticket tool

How to make a ticket

Tell me now

[scenic plinth]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[scenic plinth]

Visit that and set it up please

[abstract wigeon]

For next time, please be more nice and not as demanding as you were. We are doing this voluntarily.

[fluid hawk]

ive got a question

is there a way to delete all closed tickets in 1 time?

[scenic plinth]

No sorry

[fluid hawk]

shit

ok

thanks anyways

thanks @scenic plinth so you get rep

[iron night]

Gave 1 Rep to zlyzzツ | Amber Network (current: #6 - 58)

[scenic plinth]

No problem, you have a nice day! :)

[fluid hawk]

🙂

[wild sequoia]

Tag me now
Now means now

[abstract wigeon]

That kind of attitude is not welcome here in community support. As I already said we are doing this voluntarily.

[dark anvil]

when I do $transcript it saves it in the ticket I want it to save in my transcript-logging channel is there a way to make it do that?

anyone please?

[scenic plinth]

Have you saved a transcript channel for the panel?

[scenic plinth]

I understand that, but please understand you aren't going to get support any faster than anyone else. Please don't be so demanding. Thanks :)

Well he left...

[dark anvil]

I didn't understand what you mean but I have a transcript channel setup when I click the save transcript reaction it comes in that channel.

[scenic plinth]

No problem, when you want to save trasncripts, more than likely it's through the panel settings.

You can see this by opening the panel settings and going to "logging options", select a channel from the dropdown and hit "save" (Found at the bottom left of the dropdown, just scroll down a bit)

If it is saved, ticket tool likely does not have permissions to see the channel / send messages in it.

[dark anvil]

okay.

[scenic plinth]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[scenic plinth]

That explains it a little better

[dark anvil]

yuh this is setup already.

wait lemme get an ss

[scenic plinth]

Ok, can you make sure that ticket tool has permissions to send messages in the channel you put there?

(You can test this by doing @Ticket Tool#6207 debug)

[dark anvil]

okay

[scenic plinth]

Make sure in the channel however, if it doesn't respond fix the channel permissions.

[dark anvil]

see it says in the ticket not in the channel

here is the transcripts channel

[dark anvil]

this only happens when I run the $transcript command I think

when I do it by reaction it works normally

[scenic plinth]

Transcript I believe just sends you the transcript, like a send and respond command.

[dark anvil]

hmm

so I can't use the command to save it in the logging channel?

I have to do it by reaction?

[scenic plinth]

You would have to do it by the reaction, I just tested it myself and it defines it in the ticket, not the channel.

[dark anvil]

yea

in the future maybe, will the bot be able to do like the reaction with command?

[scenic plinth]

I don't know what the developers have for the future, but you can visit this to suggest it for the bot!

[dark anvil]

alr ty for your help! have a great day!

thanks @scenic plinth

[iron night]

Gave 1 Rep to zlyzzツ | Amber Network (current: #6 - 59)

[scenic plinth]

No probs, have a nice day! :)

[bleak cove]

How would I change the response when you make a ticket?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[scenic plinth]

@bleak cove^

[bleak cove]

Thanks

thanks @scenic plinth

[iron night]

Gave 1 Rep to zlyzzツ | Amber Network (current: #6 - 60)

[scenic plinth]

Your welcome, have a nice day! :)

[bleak cove]

You too

[chrome bolt]

Wont let me change the "bot permissions info" on the dashboard, i want to make the bot an admin but its not doing anything when i click

[scenic plinth]

Try to do it through the role permissions in discord.

[chrome bolt]

Didn’t work

[stuck briar]

Hello. I have a user in one of my servers who is unable to see the ticket panels. No one else in the server has reported this issue. Their server permissions are the same as everyone else. Anyone have any ideas what could be going on in regards to this? We have been using ticket tool for a long time now and have never run into this. I tried troubleshooting it myself but am stumped.

[austere plaza]

TT is the best asf

[distant basin]

يسيسي

يسيسيسيسي

[royal thunder]

تت

[umbral aspen]

How do I add a role that can always see the ticket without making that role an admin?

[mystic hound]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[mystic hound]

Do they see the reaction and not see the panel?

[umbral aspen]

I tried adding a role to see the category but the new channels don't keep the permissions of the category

[scenic plinth]

Follow what light has sent please. You can also edit the "user opened permissions" / "support opened permissions" to have this setting.

Ticket Tool overrides Category settings.

[jade topaz]

can someone please tell me what permissions are required to manage the bot?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[lilac girder]

I guess server admin?

[craggy geyser]

As it says at the bottom there, owner, admin or a special role that has been added to the server configs on the dashboard

[faint lion]

Is the discord issue still there?

[craggy geyser]

The reaction one? I think so

[faint lion]

Thats annoying, I've been waiting since a week but Discord hasn't fixed it, thanks for the info.

[iron night]

Gave 1 Rep to Swiftgale (current: #9 - 35)

[jade topaz]

Hello Hi there! I have the following error when a user of my discord creates a ticket automatically it is created and everyone else sees, I think it is a BOT error since if I later modify the permissions of the ticket and put it in private it will

[craggy geyser]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[craggy geyser]

Try this ^

[jade topaz]

Ooooo yes!

Thanks OMG

[craggy geyser]

No problem

[jade topaz]

Im retard sorry xdd,I was worried about this all day, And looking for info and everything. And it was that shit xd

[short oar]

Is it possible to increase the amount of messages that's saved in the transcript? Currently it's around 200 I think. If yes, how?

[mystic hound]

Buying premium increases the limit

[jade topaz]

Exact buy premium is the best

[short oar]

Oh alright thanks XD

[short oar]

Thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #3 - 71)

[fast flint]

Please tell me how to log in

[shadow axle]

that's the docs...

you don't login there

[fast flint]

What should I do?

[shadow axle]

you don't do anything

that's not for you

[fast flint]

(´・∀・｀)ﾍｰ

I want to edit this

But I don't know where to do it

[humble sequoia]

https://tickettool.xyz/manage-servers

[mystic hound]

This link ^

[fast flint]

😆👍

[karmic hamlet]

Hey

I need help with the ticket tool

How can I add someone to a ticket, I think I have to allow it but I don't know in which part of the ticket tools it is

[dusk moat]

Hello, how do I make you have to react to 📌 to be able to claim a person to answer the tickets?

[autumn solstice]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[thin copper]

What programming language is @pseudo glen made from?

[upper flower]

discord.js

[jade topaz]

Hey, does $delete actually $close the ticket too?

[sand smelt]

Prefix for premium

[upper flower]

$

[sand smelt]

I redeemed 3 days premium on my server, the premium bot is there but its not responding to anything

[upper flower]

give perms

[sand smelt]

i did

It has top role (bots)

[upper flower]

enable it in server configs

[sand smelt]

oh ok

[plucky tundra]

To create a ticket, is reacting the only option? Like I was wondering if there is a option of creating tickets using like !ticket or by any command

[tribal cedar]

You can use the $new command

[plucky tundra]

Oh ic

So there is option of changing that settings in dashboard?

[tribal cedar]

In the panel settings check out command style tickets

[plucky tundra]

Yea sure

Thank for the help

Arigato

[tribal cedar]

Anytime

[plucky tundra]

@tribal cedaroh hey

can u send me screen shot ?

[tribal cedar]

Of?

[plucky tundra]

of where i can check about creating ticket option

[tribal cedar]

Click settings in panel configs

[jade topaz]

how do i create a panel 😕😕🥺🥺🥺🥺🥺😝😝☺️☺️😈😈😈😈😈🥶🥶

[plucky tundra]

then?

oh gimme a sec

[plucky tundra]

after that?

[tribal cedar]

Click command style tickets

[tribal cedar]

#573205317870157855

[plucky tundra]

oh gotcha

ARIGATO @tribal cedar

[tribal cedar]

Np

[nocturne flax]

Hi!

I am trying to transfer my premium membership

I went to server configs and toggled move/restore premium on

but i don't know how to get the key

to redeem on my new server

anyone know?

[cold shale]

hello

[ebon pagoda]

i need help

how to make the bot mention role in ticket message ?

@jade topaz

[atomic solstice]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[atomic solstice]

also please don't ping staff team

[jade topaz]

???

[ebon pagoda]

sorry

[cold shale]

hii

[tranquil mauve]

Ticket Tool is not responding in our server.

[jade topaz]

Hello. The bot doesn't respond on my server anymore.

[tranquil mauve]

Do you have premium too?

[jade topaz]

I don't

[tranquil mauve]

Oh

Idk then it just isn;t doing anything at all but says it's online.

[humble sequoia]

Pong! Latency is 539ms. API Latency is 82ms [-]

[atomic solstice]

can you please type @ticket tool debug in your server?

[tranquil mauve]

Ofc

[atomic solstice]

or rather can you send the server ID here?

[tranquil mauve]

Sure thing

675059615125340190

debug didn;t do anything

[atomic solstice]

here is your problem

basically you blacklisted every user and yourself from using the bot

[tranquil mauve]

Ah, must have been the server manager doing it, I'll see if I can get them to start it back up again

[atomic solstice]

can you please send the server ID here?

[jade topaz]

796133182453055488

I don't have any blacklisted roles so I'm a bit confused

[atomic solstice]

ok so what have you been trying to do

basically what didn't work

[jade topaz]

Mh I haven't changed anything. I'll ask my mods if they messed up the permissions

[atomic solstice]

well I can easlily check if someting is messed up

I just need to know what didn't work

[tranquil mauve]

Appreciate the help! We have it all working again

[jade topaz]

Okk it's because I changed the "bot" role I give to my bots. I removed the "admin" perms so ticket tool couldn't work properly

Sorry for bothering you

[atomic solstice]

no problem

[atomic solstice]

no problem

[strange folio]

Hello what is the prefix of the bot please ????

[craggy geyser]

$

[jade topaz]

is their a way to change the Ticket’s prefix?

[vestal dome]

Hi

@radiant moss

[radiant moss]

Why are you pinging me?

[vestal dome]

The bot don't make tickets

[radiant moss]

Can you run $debug and make sure it has all needed permissions

[vestal dome]

Ok

[jade topaz]

someone?

[vestal dome]

@jade topaz

[radiant moss]

Stop pinging support team

[vestal dome]

انا عاوز اتكلم عربي

[vestal dome]

Iam want member speak arapic

Who speak arapic

[jade topaz]

Arabic*?

[vestal dome]

Yes

[jade topaz]

how old are you may i ask?

[vestal dome]

What

[jade topaz]

how old Are you?

[radiant moss]

#🎫│make-a-ticket

[radiant moss]

Use Arabic support ticket

[vestal dome]

Ok

[mystic hound]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[mystic hound]

@jade topaz ^

[jade topaz]

thank you!

[vestal dome]

@radiant moss

[radiant moss]

Please stop pinging me. I have already told you

[jade topaz]

i think you’ve should start listening to what they’re saying, and their is no need to Ping randomly…

[radiant moss]

You have already opened a ticket please be patient

[vestal dome]

Iam click the Reaction he didn't create a ticket please help

How

[radiant moss]

Run $debug in your server and see if it’s missing any permissions

[jade topaz]

@vestal dome maby check if the bot have administrator permirssions?

[jade topaz]

@vestal dome

[radiant moss]

Server ID?

Admin is not needed

[radiant moss]

What’s the server called?

[vestal dome]

Diamond Host is the name of server

[radiant moss]

Alright hold on

[vestal dome]

Diamond Ticket is the panel name

[radiant moss]

You have premium bot enabled but you do not have premium

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[radiant moss]

Follow these steps

[vestal dome]

Ok

Thanks

Thanks @radiant moss

[iron night]

Gave 1 Rep to Tinyy (current: #11 - 29)

[opaque ridge]

Hi is there anyone that could answer me a question please 🙂

[jade topaz]

the other Are busy i think, but i can help you!!

[opaque ridge]

@jade topaz that would be great, so we are having a issue, where tickets cannot be reoped by admins if they where closed by accident or too early.

[jade topaz]

oh? Are you sure? i think the Admin role needs administrator permirssions, and the command is $reopen (ticket ID) i think, let me know if thats wrong or right.

[opaque ridge]

Ok I will try ty

Like this ?
$reopen (ticket096) ?

[jade topaz]

@opaque ridge can you invite me to the server? So i can see the issue?

[jade topaz]

no, the ticket ID

[opaque ridge]

Not ticket number?

[jade topaz]

nope i dont think so.

@opaque ridge btw i’m really sorry, but i need to go now, so i hope you’re issue will be solved out by some other experienced support people!

[opaque ridge]

Tried what you said didn't work, can it be typed in any channel ?

[tribal cedar]

Reopen is used with 2 step ticket

Where when you take first close step before delete step it can be reopened

ticketed closed and deleted cut be reopened

[opaque ridge]

@tribal cedar cut be reopened?

Carnt?

[tribal cedar]

Its closed and deleted?

[opaque ridge]

Yeah

[tribal cedar]

Then no

Between close and delete you can

[opaque ridge]

Damn ok well wasted hours lmao 🤣

Be nice if it could be brought back from deleted 😪

Is there away to stop the person deleting it without admin permission? So like if they close it it will still be visible to admins till we delete?

[tribal cedar]

That may be done by altering the support role and additional role perms

But I've never tried it to be sure

[opaque ridge]

@tribal cedar ok will have a play around thanks 😊

[iron night]

Gave 1 Rep to Enigma (current: #17 - 11)

[tribal cedar]

Anytime but I do believe its feasibly possible

[thin copper]

Thanks

[worldly fiber]

i can't get a ticket to open at all, even with new panels. i have no idea what ive done or how to fix it halp

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[worldly fiber]

tried that command as well. Nothing

[abstract wigeon]

Go through the list above and check if any of the issues match your problem.

Oh, try running $debug in your server

[worldly fiber]

did the de bug command, no reaction. Only thing on that list might be to do with the premium bot as we just switched, but i went through the steps to add, just not exactly sure how to check if its the regular bot or premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[abstract wigeon]

Follow the instructions shown above and then run $debug, if the answer message is from Ticket Tool Premium it’s set to that bot.

[stuck briar]

they do not see the react buttons either. It is quite odd. This is the screenshot they sent me of what they see. We currently have multiple panels in that channel and tried re-pushing them to see if that would fix it but it did not. But it just appears to be the one user, no one else has had any issues see the panels.

Since he is the only one suffering from this problem currently, I figured it extremely likely to be something on his end, but I have no idea what it could be.

[mystic hound]

Might be that the user has link preview disabled in user settings

[stuck briar]

ah, okay. We will check on that and see if that could be the problem. Will let you know if I can confirm that

[undone meteor]

Where can I change the amount of Tickets a user can create?

[stuck briar]

Under Panel Configs, enter the settings for the panel you would like to adjust. Expand General Options and you can adjust the ticket limit per person there.

[undone meteor]

Thanks 🙂

[iron night]

Gave 1 Rep to 👑QueenKB🐝 (current: #42 - 1)

[jade topaz]

Is there a way to add a ticket creation trigger reaction to an already existing channel? Like without using a tickettool panel?

[tribal cedar]

$panel

But idk if it works without premium

Or am I misunderstanding you?

[eager cargo]

Yes

[jade topaz]

How?

[tribal cedar]

$new?

[eager cargo]

You can use command - style - tickets

[tribal cedar]

Ah

[jade topaz]

Where?

[eager cargo]

Once you enabled them, you can do the $new command and it will create a ticket in the category you have monitored

[tribal cedar]

Panel configs -> settings -> command style tickets

[eager cargo]

^

[jade topaz]

Oh... no I mean

For example;

React to this message to open a ticket

[eager cargo]

You can also do $new (USER ID) or (USER @)

[jade topaz]

is there a way to do that?

[jade topaz]

^

[eager cargo]

You can't do that

Apologies

[tribal cedar]

[jade topaz]

Ok, thanks anyways

[eager cargo]

Our pleasure

( with premium you can customize ticket messages to the max )

[safe osprey]

Does someone know how to use multipanel?

As far as im concerned its should work using $panel (number of the panels)

But its not working

[tribal cedar]

Do you have premium?

[amber token]

I purchased Premium, it says my account was activated on my email. The Dashboard for Ticket Tool is still showing my premium status as free, so I can't increase the 250 character limit on my tickets. Is there a timer it usually takes to convert from free to premium?

[scenic plinth]

Did you get a key when you got premium?

[sacred tartan]

Русская техподдержка есть?

[robust sandal]

Dok

Is there Any Russian Technical Support?

Russian (ru) → English (en)

[scenic plinth]

/ru If it is an issue with ticket tool, please state the issue, otherwise we cannot help you.

[robust sandal]

Если это проблема с билетом инструмент, пожалуйста, утете вопрос, в противном случае мы не можем помочь вам.

English (en) → Russian (ru)

[jade topaz]

Hi, I'm sorry if I'm a little slow. But I made a category and privated it, aside from the main channel I use for users to see the "make tickets." But when they open a ticket everyone can see it. How do I fix this?

[shadow axle]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[jade topaz]

Its on green

So I want it red or?

[eager cargo]

Yes, red.

[jade topaz]

I tried again

People can still see

[eager cargo]

Whats your server ID?

[jade topaz]

650029366272851989

[eager cargo]

One moment please.

[jade topaz]

Okay

[eager cargo]

Well here's your problem.

Give Ticket Tool the [READ_CHANNELS] permission please.

[jade topaz]

Okay

Done

Thank you!

[eager cargo]

My pleasure!

[jade topaz]

Hey, does $delete mean the ticket would close too right?

[eager cargo]

Once you run the $delete command the channel will be deleted

[jade topaz]

Yep cool

[prime dawn]

Halo

[austere plaza]

Is talking about discord bots like ticket tool allowed or not

[austere plaza]

Ohh ok

[violet yarrow]

Morning I use unbeliaveaboat bot which I don't want to have admin access. The bot has full access to all channels ticket tool uses. But when I create a ticket unbeliaveaboat can't see inside the ticket even though it has full access including where the ticket is placed. Is there a way to resolve this?

[safe prairie]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[humble sequoia]

-- moved to ticket --

[sick flower]

How do make it like
Ticket tool only makes channels in a particular category and not at the top of the server

[shadow axle]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[timber peak]

I want to make role support ticket and give it to people the ticket, but I don't want to give this role Administrator

[shadow axle]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

i dont see my server and ive relogged alot

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[analog prism]

في هنا سبورت عربي ؟

[tribal cedar]

@jade topaz your role must be added on the dashboard to be able to use/see the server

I don't know the help message with pictures sorry

[robust sandal]

Mo7A

Is there an Arabic sport here?

Arabic (ar) → English (en)

[analog prism]

ok

[tribal cedar]

#🎫│make-a-ticket sir

Best way I think

[analog prism]

okk

[tribal cedar]

:)

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[shadow axle]

like what enigma said^

[jade dove]

I wrote a bot that types $close - it has the right permissions, but cannot close a ticket

[craggy geyser]

Also, to add to that, make sure you are relogging and not refreshing. They are different

[craggy geyser]

Ticket tool ignores other bots (as do all major bots)

[jade topaz]

i loged out than logged back in

[shadow axle]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade dove]

any way to override this?

[craggy geyser]

No

[jade dove]

so its literally impossible for my bot to close a ticket? 😦

[craggy geyser]

Yes. If major bots could respond to other bots it can lead to infinite loops and issues so it is a security feature. You need a person to type the command instead

[jade dove]

I guess I could change my "close" command to be $close and both bots will respond, right?

[craggy geyser]

That should work yeah

[storm grail]

hi how can i mention a role here

@craggy geyser

[craggy geyser]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[craggy geyser]

Follow ^

[storm grail]

here can i mention ?

@craggy geyser

[craggy geyser]

Should be able to mention here

As long as ticket tool has perms to mention it

[frozen ridge]

Is there a way to 'Forward' tickets (Move them to a different category with a command)

[craggy geyser]

Not really. You can do that by claiming tickets (premium feature) but that will move it to a dedicated category. You can't pick and choose which one. You could suggest the feature if you want

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[frozen ridge]

I have premium, I just don't have the role.

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #8 - 36)

[mystic hound]

You can get the role by sending us your debug link in a ticket

[timid kernel]

hey, I can’t get to my dashboard. I click manage servers and it brings me to the invite page.

I want to make a reaction ticket but I can’t

never find

never mind

[ocean monolith]

does anyone know how to claim a ticket

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[atomic solstice]

to claim a ticket you siplt click on the 📌 reaction

or type $claim in the ticket

[ocean monolith]

that doesnt work

oh is it a premium feature @atomic solstice ???/

[upper flower]

Yes.

[ocean monolith]

shit

how much

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[ocean monolith]

thanks

[gusty field]

I was also sitting quietly on warzone and I wake up that I logged out on the discord account and when I try to log in it tells me that my discontent count has been deactivated and I didn't do anything it tells me on gmail

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[north vector]

Hello, where can I give a suggestion for the bot?

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[safe prairie]

@north vector

[north vector]

Thank you kind Sir.

thanks @safe prairie

[iron night]

Gave 1 Rep to Tizian (current: #28 - 4)

[north vector]

Yay.

[safe prairie]

No Problem :)

[lofty ginkgo]

$add @member isn't working for me

I'm doing the command within a ticket channel as instructed

[scenic plinth]

Is the command enabled?

[tribal cedar]

Also try $add userID

[wicked barn]

How can I change the prefix of the bot?

[safe prairie]

$help prefi

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[safe prairie]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[safe prairie]

@wicked barn

[wicked barn]

Thanks man

[iron night]

Gave 1 Rep to Tizian (current: #27 - 5)

[safe prairie]

no problem, thanks for the rep 😄

[lyric agate]

heelo

i have problem

suport team

[safe prairie]

Ask your Question @lyric agate

[lyric agate]

When I enter a server bot, I fry, and everything comes in, but my server has what appears, so my list of servers includes a bot.

@safe prairie

[jade topaz]

Hello i have a bot which removes 2 tickets I can no longer close, how to close them?

[safe prairie]

Please wait a moment, another support team member will help you soon

[jade topaz]

plz help

[plush lantern]

if I have premium tickettool for one server can I add it to another?

or do I gotta purchase it again

[jade topaz]

i dont have

[indigo wharf]

I cant add a user to a ticket. Can someone help me?

[tribal cedar]

Use $add userID

[tribal cedar]

Purchase again but I think they do multiple server packages. Could be wrong tho

[pale pilot]

@lyric agate can you try and rephrase that question?

[lyric agate]

When I enter a server bot, I fry, and everything comes in, but my server has what appears, so my list of servers includes a bot.

@pale pilot

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[lyric agate]

thx

thanks @pale pilot

[iron night]

Gave 1 Rep to Simple (current: #4 - 64)

[lyric agate]

thanks @safe prairie

[iron night]

Error: You're still on cooldown

[pale pilot]

thx @safe prairie

[iron night]

Gave 1 Rep to Tizian (current: #24 - 6)

[lyric agate]

❤️

[safe prairie]

Thank you and no problem

[jade topaz]

How can I add multiple tickets to one panel?

[tropic star]

can someone remind me the command to send a multi ticket embed to a channel

[tropic star]

oh were asking the same thing haha, i've got it on my server but its been ages forgot the command line/process

oh, its:

[your server prefix]panel 1 2 3 (1 2 3 being examples of which ticket you want to include

[tribal cedar]

Premium and using the $panel cmd

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[tribal cedar]

[tropic star]

the bottom half of that example, is that a feature we can use too or is it an image that's been uploaded and URL added to bottom of ticket?

this bit

[tribal cedar]

Its been added and is an img

[jade topaz]

I have a question regarding ticket tool. Is the bot open source?

[tribal cedar]

I.. dont know. Sorry

[abstract frigate]

Is there a way to make my own message the place where they can open a ticket?

[eager cargo]

Are you referring to changing the panel message?

[abstract frigate]

Uh I think

Like React to this message to open a ticket

and then if they react to my message they can open a ticket

[eager cargo]

You can't add ticket reactions to existing messages. You can edit the message that is sent by the bot though.

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[abstract frigate]

Okey thanks

Thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #2 - 88)

[eager cargo]

My pleasure

[plush rapids]

hi could i get some help

[jade topaz]

Ask

CartoonyKing#1859 is a scammer watch out for him! @everyone @here

[eager cargo]

Watcha need?

[sand smelt]

How long are premium redeem codes valid, once it has been redeemed ($vote redeem)

[eager cargo]

They don't have an expiration date

[austere plaza]

I got a free premium ticket tool version in here

Is this like fake the

Invite premium bot

[eager cargo]

Nope, thats real. If you select the premium bot when you don't actually have premium, the bot will simply not work until you change it back to the free version or buy premium.

[austere plaza]

Ohhh u need to buy it first i thought just cuz i got it means it works ll

[shrewd totem]

INSERTING LINKS into tickets. I want members to be able to past a link into a ticket. rn it wont let them. any ideas how i can do that? ping me when you reply.

members dont have the perm in other channels. the bot has perms and i even gave the category perms to post a link but in the newly generated ticket channels, members can not post a link

in the panel configs, i do have user opened perms set for embed and attach as well.

[humble sequoia]

-- moved to ticket --

[steel quest]

How to change prefix

[safe prairie]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[safe prairie]

@steel quest

[steel quest]

Ok

[jade topaz]

can you check my ticket

[steel quest]

Thanks

thanks @safe prairie

[iron night]

Gave 1 Rep to Tizian (current: #21 - 7)

[worthy walrus]

how do i assign a channel for the logs of ticket tool ?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[steel quest]

Here

Read this

@worthy walrus

[worthy walrus]

thanks @steel quest

[iron night]

Gave 1 Rep to aaaief 🇹🇷 (current: #42 - 1)

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[steel quest]

Np

[abstract wigeon]

Follow the instructions show above ^^

[spiral blade]

Why when I log in to setup, it shows you are no authorized?