🆘│community-support

[rotund kite]

Glad to help 🙂

[jade topaz]

@rotund kite
but it does not make me change the emoji of the ticket I save it then I send it the panel and the initial emoji comes out

[rotund kite]

Changing the emoji for any reaction requires premium, if you don't have premium, that could be the reason why it doesn't work

[jade topaz]

what a prize

[rotund kite]

You can activate your 7 day free trial and test out all premium features, if you like them, you can pay monthly or annually.

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[rotund kite]

The first embed contains where to get it, second link contains the perks.

[north vector]

But do I need to do something to allow people to vote “me”?

Or they just do the command, pings me and done

[atomic solstice]

$vote

[humble sequoia]

Votes

Current Votes: 70
Lifetime Votes: 70
Linked Votes: 70

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 601783394334015498
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 35 days, 0h, 0m
To redeem your current votes use $vote redeem

[abstract wigeon]

You vote on the bot. Other people don’t vote on you.

[atomic solstice]

you can link votes

[jade topaz]

@rotund kite
but how you tag the roles in the ticket in the sense that the bot tags the role I don't like

[jade topaz]

@atomic solstice

[atomic solstice]

You want the roles to appear in the embed?

or ping the roles above the embed?

[jade topaz]

Yes

[atomic solstice]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[atomic solstice]

or you can also use the <@RoleID>

[jade topaz]

Role id?

[atomic solstice]

yes, ID of the role that you want to ping, you can either just write the {@ROLENAME} in the message text or the <@&ROLEID>

both will ping

if you want to find the role ID then use the $id command

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[jade topaz]

@atomic solstice
do I have to put the emoji that contains the role too?

[atomic solstice]

if you use the {@ROLENAME} then yes

just copy and paste it from the role settings

[jade topaz]

if i want to put the id of the role how do i do?

[atomic solstice]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[atomic solstice]

do $id @role and it will give you the <@&Number>

copy the whole thing with the <@&> as well

nd just paste it there

[jade topaz]

One moment

@atomic solstice where do i put the id now?

[atomic solstice]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[atomic solstice]

in the Message Text part of the ticket

[jade topaz]

Ok

[inland mirage]

add to bot panel tab server info count all tickets create in server

I do not know where to give suggestions, I am inserting here It's nice if it would be possible, for example, to connect the number of tickets to the channel with statistics. Unless it is from the premium option, I would return honor: D

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[atomic solstice]

@inland mirage here is how you can suggest ^^

[inland mirage]

o thx 😄

[iron night]

Gave 1 Rep to Satisfy (current: #4 - 56)

[atomic solstice]

no problem

[inland mirage]

cmd channel or here?

[jade topaz]

Tnk

Very very good @atomic solstice

[inland mirage]

^suggest Web Panel add tab server info count all tickets create in server. I do not know where to give suggestions, I am inserting here It's nice if it would be possible, for example, to connect the number of tickets to the channel with statistics. Unless it is from the premium option, I would return honor: D

[rotund kite]

Please do that in the community server, thanks 🙂

[atomic solstice]

Suggestions are in the community server

[rotund kite]

Tap on the hyperlink in this embed to join^^

[inland mirage]

aa ok joined

[jade topaz]

There's a issue with saving transcripts.

[craggy geyser]

Does ticket tool have permissions to send messages in the channel that you have set for saving transcripts?

[jade topaz]

Let me check, wait

[jade topaz]

Thank you, it's fixed! 🙂

[iron night]

Gave 1 Rep to Swiftgale (current: #9 - 28)

[craggy geyser]

No worries

[upbeat stag]

hello so i used the {@Support} in the panel config messages

so it pings the role right but when it does i dont really get pinged neither the other staff

what am i doing wrong?

[craggy geyser]

Do the staff have the support role? And does Ticket Tool have permissions to ping everyone/here?

[upbeat stag]

oh my bad

he didnt have perms to mention roles

thanks

[sharp ingot]

how do I change a ticket name?

[median wigeon]

Using the command $rename

[sharp ingot]

can it not go automatically?

[craggy geyser]

With premium you can set the name to be different

[sharp ingot]

okay thank you very much! 😊

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #9 - 29)

[plush lantern]

Tickets closed for if I want to apply for partner?

[wicked scroll]

Yup, look here: #📣│server-news message

[plush lantern]

Thanks

[proper hatch]

Uh the bot isn't adding people in tickets

shows this, but no change in ticket perms

[dull yarrow]

what is the command for this?

[proper hatch]

$add <user_id>

[marble spruce]

Can i give admins permission to bypass this, or allow them to type/create tickets only?(a specific role)?

[sharp forum]

Hello Im having issues with ticket bot is not reading for me to set up

[atomic solstice]

you have to select one channel, it is done like this in case you want to use multiple panels with the new command so you can open a different panel from a different channel. Because if you have them all in the same channel then it will only open the first one all the time

[atomic solstice]

you mean that you cannot see your server in the dashboard?

[sharp forum]

yes its not showing

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[atomic solstice]

please try to log out and log back in, that will reload the servers

[sharp forum]

I am the Admin on the server

still not showing up

but it is on the server

[marble spruce]

i can create a second channel monitor though that and make it visible only to admins right?

[atomic solstice]

you can if you want only the admins to create tickets with the command

[long blaze]

I have a huge problem, nobody in my server can make tickets, cause someone is constantly removing the 📩 reaction underneath the message. This prevents people from making tickets... Is there any way I could fix this?

thanks in advance

[sharp forum]

its not showing up here but its on the server with all roles and permissions

[atomic solstice]

you are logged in with the wrong discord account

[atomic solstice]

Its not someone removing the reaction, its a discord bug

[humble sequoia]

Reaction disappeared

This problem is not directly related to Ticket Tool.
That's a known Discord bug. Unfortunately, all you can do is be patient while they are trying to fix the issue.

_ _

_ _

Temporary Solution

You can resend the panel by going to your dashboard or using the command $panel ID

[atomic solstice]

the only fix for now is to resend the panel

[long blaze]

oof, I though I was getting trolled

[long blaze]

yh, I do, every hour

and it keeps on getting deleted

...

[grand ledge]

Good morning, I added the bot to my discord, but it doesn't appear, would you know why?

[atomic solstice]

yeah, discord is "fixing" it. they already said that they somewhat fixed it but they just made it even worse

[long blaze]

wow... discord

[atomic solstice]

try to log out and log back in to the dashboard, that will reload the servers

[grand ledge]

I have done

I relogated both on the site and on the discord

2 times

[atomic solstice]

check the member menu in the settings and search for it there, make sure it has a role which makes it appear in the channels you want

[grand ledge]

thank you so much

Solved the problem

[atomic solstice]

no problem

[marble spruce]

weird question: why is now all of a sudden the Premium bot having a status with tickettool.xyz?

[jade topaz]

Hey

Is there anyway to change the ticket tool name just in that Chanel so I can have different names?

I have premium btw

[atomic solstice]

you can give the bot a nickname and the bot will appear like that in your server

[jade topaz]

But can it have multiple nicknames in different channels

[atomic solstice]

that is impossible on discord, bots or users cannot have a different name per channel

[jade topaz]

Ok

Thx for helping

[atomic solstice]

no problem

[jade topaz]

Thank @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #4 - 57)

[lusty ember]

help please how can i install the bot on my server

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[atomic solstice]

please follow this ^^

[undone hazel]

help please

[scenic plinth]

Stating the problem gets you help faster.

[undone hazel]

i can't open a ticket

[scenic plinth]

Are there any reactions below the panel?

[undone hazel]

no

[humble sequoia]

Reaction disappeared

This problem is not directly related to Ticket Tool.
That's a known Discord bug. Unfortunately, all you can do is be patient while they are trying to fix the issue.

_ _

_ _

Temporary Solution

You can resend the panel by going to your dashboard or using the command $panel ID

[undone hazel]

no

any idea?

[atomic solstice]

the server where you want to open a ticket is that your server?

[undone hazel]

no

[atomic solstice]

then if there is no reaction you just have to inform the staff in that server that you cannot open a ticket because of the Discord bug which removes reactions

[night sleet]

where do i find the transcripts i saved

@atomic solstice

[atomic solstice]

It should be in the transcript channel that you set it to

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[night sleet]

ohhhh

thanks 🙂

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #4 - 58)

[night sleet]

nice

[atomic solstice]

no problem

[night sleet]

@atomic solstice i selected the channel do it automatically save it to channel when i say $transcript

[atomic solstice]

yes when you type $transcript then it should save it to that channel

[night sleet]

ok i will try

it did not save it at channel

i have bot perms to talk in that channel

[atomic solstice]

make sure that the bot has View Channel & Send Messages in that channel

[night sleet]

ok

yes it have

i will try to send the panel again

it works now thank you

thanks @atomic solstice

[iron night]

@night sleet :: You can't rep Satisfy#4339 for 43 minutes. Try coming back later?

[jolly briar]

found a fix

[quick rock]

how do I add someone to a ticket $add doesn't work

[craggy geyser]

Should work. If it doesn't you can manually add them with permissions (which is all the command does anyway)

[quick rock]

literally none of the commands work for me

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/842424387792928788

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
119/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
lunaria#0001
User ID:
552952453750849623
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","subV1","time"]
Current shard:
1
API Latency:
79

[craggy geyser]

I saw the message before it saw it as a command. If no commands work then the next question is, do you see ticket tool on the online options?

And if so, check that ticket tool has send messages permission

[quick rock]

yeah the bot is online and tickets get created in our server etc

everything works

and it does have perms

[craggy geyser]

Tickets work but commands don't?

[quick rock]

ye

[upper flower]

Hehehe

[quick rock]

I'm doing this in the ticket

[craggy geyser]

Ooo, Dev has gon blurple

[craggy geyser]

Do the reactions to close work?

[quick rock]

yes

[craggy geyser]

Im not sure then

A support team member should see this soon and might have come across this before

[quick rock]

I hope so

[sudden nexus]

there is any arabican support ?

[craggy geyser]

There is arabican support team. But not sure if they are online atm

[sudden nexus]

,_,

I need help from someone can talk arabic

[upper flower]

<@&711729027018129486>

[sudden nexus]

thanks 🙂

[iron night]

Gave 1 Rep to Developerツ (current: #14 - 24)

[sudden nexus]

😕 ,

[upper flower]

They all could be sleeping

They will get to u when available

[abstract wigeon]

Can’t we just use @robust sandal

[upper flower]

Kk

[clear pebble]

I have noticed that some bots do not have this error (for example astro).

[craggy geyser]

I don't know stro so can't comment on that

[clear pebble]

https://astro-bot.space/

[versed chasm]

Hey

Hi

[craggy geyser]

Looking at that, it doesn't really use reactions apart from the help interface thing, and the issue is only affecting reactions (and even then, not every time)

[craggy geyser]

Have you got an issue?

[versed chasm]

???

I don't speak english

I'm french

I speak in french

[jade topaz]

The emoticon in the message has been removed.
What should I do...

[median wigeon]

Send again the panel

but there is a reaction problem with discord at the moment

[craggy geyser]

Discord issue. A fix is apparently being worked on

[jade topaz]

oh + Le français est difficile

[versed chasm]

@gloomy jacinth tu parle français?

[gloomy jacinth]

Oui

[versed chasm]

Cool

Comment on fait pour créé un ticket

@gloomy jacinth

[gloomy jacinth]

Ils sont désactivés pour le moment

[jade topaz]

@versed chasmhttps://tickettool.xyz/

[gloomy jacinth]

car discord rencontre des soucis avec les réactions

[versed chasm]

Non mais sur mon serv

[gloomy jacinth]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[versed chasm]

Je les fait mais je trouve pas

[rough moth]

$vote

[humble sequoia]

Votes

Current Votes: 35
Lifetime Votes: 35
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 17 days, 12h, 0m
To redeem your current votes use $vote redeem

[rough moth]

Why is #💬│general-chat locked

[craggy geyser]

It has moved to a community server (ticket tool lounge linked there)

[rough moth]

Is this a flex or no?

[mystic hound]

No, there's people with hundreds

[upper flower]

😂

[swift sequoia]

My server doesen t show up in the site :(

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[jade hull]

how to add user to ticket?

[safe prairie]

$add ID

[jade hull]

ty

[deft sequoia]

hello 🙂 In a server I am in they are using ticket tool, on their ticket embed they have 3 available ticket options (shown in attached image below) how do I do this myself?

They have ticket tool premium, and so do I.

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[mystic hound]

@deft sequoia

[deft sequoia]

yes

thankyou

[jade topaz]

hi guys

i have an issue with this new discord update

there's no blue envelope unless i type it but then it removes it?

[misty matrix]

Hey, i just bought your service for a whole year for the price $66, but i have issue finding where to get my redeemed code to activate my subscription on my server

[humble sequoia]

Reaction disappeared

This problem is not directly related to Ticket Tool.
That's a known Discord bug. Unfortunately, all you can do is be patient while they are trying to fix the issue.

_ _

_ _

Temporary Solution

You can resend the panel by going to your dashboard or using the command $panel ID

[abstract wigeon]

^^

[jade topaz]

oh so resending the panel works?

[abstract wigeon]

Yup, that should fix your issue.

[jade topaz]

thanks boss

thanks @abstract wigeon

[iron night]

Gave 1 Rep to Daniel Harrison (current: #10 - 28)

[abstract wigeon]

Anytime, hope it works out for you.

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[misty matrix]

Thank you! @abstract wigeon

[iron night]

Gave 1 Rep to Daniel Harrison (current: #9 - 29)

[abstract wigeon]

Welcome to the Premium gang! Read through the information show above, that should help you out.

No problem at all. Glad I could help.

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[abstract wigeon]

@misty matrix Also, follow the instructions show above to receive the premium role in the server. You get faster support.

[mystic hound]

he left btw

[abstract wigeon]

Oop

[upper flower]

rip

[abstract wigeon]

Yeah 😔

[grizzled wharf]

hi :D for some reason the bot has removed the ticket emote so people aren't able to create a ticket, i've been reacting to see if that fixes the problem to no avail

[humble sequoia]

Reaction disappeared

This problem is not directly related to Ticket Tool.
That's a known Discord bug. Unfortunately, all you can do is be patient while they are trying to fix the issue.

_ _

_ _

Temporary Solution

You can resend the panel by going to your dashboard or using the command $panel ID

[scenic plinth]

@grizzled wharf It's a problem with discord, if this keeps happening the best way you can try to get this working for ticket creation is using commands such as $new

[grizzled wharf]

appreciate the help! will look into that & wait until discord fixes it if not :)

[dreamy juniper]

Boa tarde

[fallow ingot]

Language?

[jade topaz]

Hello

@mystic hound how can I report a scam. Someone is using it to help run their scam

[mystic hound]

G'day @jade topaz is this report related to the @pseudo glen bot?

[jade topaz]

Correct

Someone is using it for fraud

[mystic hound]

I'll move you into a ticket now and we can have a look at the issue

[humble sequoia]

-- moved to ticket --

[warped hull]

My ticket tool bot is very slow and not closing tickets for like 5-10 seconds... been a recurring issue for a whole now.

[covert frost]

So how do I edit in the dashboard who can see the tickets I dont see it?

@gloomy jacinth

[mystic hound]

@covert frost please don't ping the support team, see below for instructions

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[covert frost]

thanks my bad

[iron night]

Gave 1 Rep to Light (current: #3 - 65)

[versed hill]

Hey guys anyone know why my reaction disappeared on my bot?

jk fixed it

[brittle canopy]

$vote

[humble sequoia]

Votes

Current Votes: 3
Lifetime Votes: 58
Linked Votes: 58

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 414262796222595073
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 1 day, 12h, 0m
To redeem your current votes use $vote redeem

[brittle canopy]

$vote

[humble sequoia]

Votes

Current Votes: 6
Lifetime Votes: 61
Linked Votes: 61

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 414262796222595073
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 3 days, 0h, 0m
To redeem your current votes use $vote redeem

[prime bridge]

CLAPZZZ🤫🔥 has been silenced for 10m
Reason: Posting Discord Server Invites

CLAPZZZ🤫🔥#3812 | 793445585612308490

[scarlet loom]

I need help with something

I need help can some please help me

[safe prairie]

Hello @scarlet loom,
please don't spam in our support channel.
How can I help you?

[crystal lichen]

How do I get the bot to DM someone after a ticket was closed with a custom message

[lusty walrus]

https://lol.nooneasked.club/HxlTwN68

[crystal lichen]

I have that on but when I refresh my page it shuts off

[lusty walrus]

you need premium

[crystal lichen]

I have it

[scarlet loom]

It wont work

i need help

I need help

WHY NOBODY HELPING

😦

[lusty walrus]

@scarlet loom what do u need help with

[scarlet loom]

it wont work

When i go to tickittool it dose not show my server.

umm

why you not saying anything?

[jade topaz]

what can I do when the Bot left the server?

[scarlet loom]

Ugh

someone help me

So nobody is helping.

this place is bad

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[mystic hound]

@scarlet loom ^

[scarlet loom]

Ty

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #3 - 66)

[jade topaz]

@mystic hound the bot is not in the server anymore, what can I do ?

[mystic hound]

Invite it back?

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[jade topaz]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[jade topaz]

he is not coming, you mean the discord authorization page right ?

[mystic hound]

Yeah third link

[jade topaz]

yea, he dont want to come 😦

[mystic hound]

What's the error message?

[jade topaz]

i see nowhere a error message

in server info he is telling me that the bot is there but he isnt

now he appeared, strange

[mystic hound]

Probably didn't have permissions to view channels

[jade topaz]

now he is away again 😕

[mystic hound]

The bot doesn't automatically leave servers so it's either being kicked or losing perms to see channels, check your logs

[jade topaz]

where I see logs

[mystic hound]

You would probably have some bot making logs..if not select audit logs under server settings

[remote kettle]

I renewed my Premium subscription that ended because I had no money in my PayPal yet it's saying I still have the free version

[mystic hound]

You have to apply it to your server, see below

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[jade topaz]

@mystic hound Is there a description what Permissions the bot need to avoid leaving the server ?

[vast hound]

yo
im having this issue where the reactions for the different types of tickets are being removed/disappearing.

At first i thought it was just discord being weird
then i thought it was a member of staff
now im wondering if it is the bot itself

reference image

[remote kettle]

I don't get that even though I bought it. Look below

Proof I bought below

[candid sandal]

Hey!

How to fix

the reaction vanishing?

[solid stream]

We're waiting on discord

Alot of people have reported it and we hope it's fixed in the next few days..

[jade topaz]

how would I get the tickets to mention a team member?

[upper flower]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[upper flower]

Still not working?

[remote kettle]

Yeah, still not

[upper flower]

Press “Manage Subscription” and put in ur email

@ https://tt.bot/subscriptions

[remote kettle]

Yeah, I've checked there already

What do you want from there?

[upper flower]

Press the manage subscription button

[upper flower]

Press account info

What discord does it say

[remote kettle]

It says 448808900540497951 yet my Discord is 811954477983989800

[upper flower]

Okay so edit that

Make sure the discord account info is correct. If not, update it. Then once updated, reload page

[solid stream]

This discord account is 837543765429583873 -> @remote kettle

That's your id

[remote kettle]

I thought it was talking about my server ID

[remote kettle]

Thanks G

[iron night]

Gave 1 Rep to BattleEye (current: #15 - 23)

[remote kettle]

Testing now

Still free

[solid stream]

so the subscription is now linked to your account

goto https://tickettool.xyz/subscriptions

and select your server

[remote kettle]

I see it

Thanks ❤️

Can I get that premium role? 👀

[scenic plinth]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[jade topaz]

is there a way to bypass the 5 second timer?

[upper flower]

y!pc @remote kettle

[iron night]

Thank you!

Thank you for purchasing Ticket Tool Premium @remote kettle. You have now been given the <@&535595160189403136> role!

[remote kettle]

Is there any way I could add an image to the embed text?

I've tried just adding the link to this but it only showed the link, not the img

[jade topaz]

https://i.gyazo.com/491606500c75edb98256fbde64e736f6.png

why's this ticket system so annoying

Why is everyone able to view it

[late sedge]

Hey any way to make the ticket tool channel only show for people when they have no rank? Im using it for application and It to only show for fresh people before they fill in their application and get accepted or denied.

[jade topaz]

why are the names < 2018109381209381 >

so difficult

and disorganized

[solid stream]

What seems to be the issue?

[zinc vessel]

anyone know how to create a ticket with multiple reaction ?

[solid stream]

$panel

[humble sequoia]

Send panel

How to send a panel?

To send a panel use the command $panel <id>

How do I find the ID?

The ID is located on the dashboard just before your panels name.

How to combine panels? (premium only)

Add multiple ID's $panel <id1> <id2> <id..>
The first ID will have its message and reaction sent while the others will have only reactions sent.

                    You can combine up to 20 panels (Reactions will be slowly added)

[zinc vessel]

its also work in trial version ?

@solid stream

[solid stream]

It does work with the trail premium.

(It's full premium)

[zinc vessel]

You have video tutorial ?

[solid stream]

We do not, sorry.

$panel 1 2 3 4 5
(the number is just the order they show up)

[zinc vessel]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[jade topaz]

Still haven't solved the problem?

[eager cargo]

What problem?

[jade topaz]

Delete emoji

[eager cargo]

We don't have control over it, resending the panel fixes the issue temporarily.

As you see in #🎫│make-a-ticket it works sometimes.

If it doesn't open a ticket / you can't see the reactions on the message, you can add the reaction to the panel yourself.

[jade topaz]

Oh what's the way to add it?

[jade topaz]

ok

[potent prairie]

is ticket tool down?

im not sure if i broke something. if i press on emoji nothing happens. i have premium bot

[upper flower]

does it respond to $ping

[potent prairie]

no

[upper flower]

ok try now

we restarted it

[potent prairie]

its back up!

[upper flower]

Great!

[potent prairie]

thanks ❤️

[languid token]

how do i get premium role if i have ticket bot premium?

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[eager cargo]

^

[languid token]

okay ty

[eager cargo]

My pleasure

[marble spruce]

Do I need both bots in my server if I am using @humble sequoia?

[eager cargo]

No

[gloomy bay]

ticekt tool isnt responding to claim commands

it deletes it

but doesnt send the thing msg

same with $unclaim

i have premium

https://discordapp.com/channels/509192800865353738/662692902245498910/842621079398514698

debug command ^^

[scenic plinth]

Is your command enabled? You can check this via the "command configs" in the dashboard.

[gloomy bay]

yes

[scenic plinth]

Are you trying to claim your own ticket?

Also please ensure that other users aren't seeing it, the red text is indicating to me it is soemthing with your device.

[gloomy bay]

no thats a discord thing i enabled allows me to see deleted messages

[eager cargo]

@gloomy bay

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/842637273190105088

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
127/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
N𝔾𝟟𝟟_N𝕚𝕕𝕒𝕝#7651
User ID:
812609889515077663
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","subV1","time"]
Current shard:
1
API Latency:
85

[gloomy bay]

yes i realised

[dull flicker]

How to add more reactions by ticket tool

[forest goblet]

@dull flicker Do you mean this?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[mystic hound]

We don't exaclty ban people for plugins like betterDiscord..you can email discord trust n safety.

And if you want you can make a report ticket #🎫│make-a-ticket

[prime bridge]

chunhat#6146 has been muted temporarily for 11m

chunhat#6146 | 475822802436358156

[vocal kiln]

Hey guys, just added the ticket bot to our server. And we are wondering if saving logs is a premium feature? Is there no way we can get logs of tickets in a separate chat or on the website without premium??

[unkempt lion]

Hello, I added the bot to my discord server, everything is good so far, but I only don't know one thing. How do I make it so its gonna ping some roles when the ticket is being created?

[sand smelt]

{@role}

[unkempt lion]

where do I do it?

[sand smelt]

In the ticket message on the dashboard

Also update ur cord, its changed a lot 😂

[unkempt lion]

oh, okay, thanks

[sand smelt]

@unkempt lion ^^

[craggy geyser]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[craggy geyser]

Not a premium feature

[vocal kiln]

Thx ill check it out :D

[craggy geyser]

No worries. One thing to make sure is that ticket tool has view and send messages perms in the transcript channel or you will get errors saving transcripts

[vocal kiln]

It looks like it worked

[craggy geyser]

Great!

[fallen sparrow]

Can anyone help me ? Me lagged room. I dont manually remove it

[delicate lake]

Hello guys, is it possible to make separated admin tickets and moderator tickets ?

[atomic solstice]

Yes that should be possible

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[atomic solstice]

just in one panel add the moderators to the support roles and to the other one add admins

[delicate lake]

Ah thank you 🙂

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #4 - 60)

[atomic solstice]

no problem

[delicate lake]

btw, is it possible to save tickets ?

[atomic solstice]

Yes you can save transcripts by using the save transcript emoji after a ticket is closed or by typing $transcript in the ticket

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[atomic solstice]

here you set the channel where they save to

[delicate lake]

oh noice

because we want to change yag ticket system to this tool

because people don't understand it

[atomic solstice]

[rough moth]

Can u set up role rewards for people who vote using your link?

[ancient glen]

How to change the name of the conversation

[rough moth]

Do $rename

[ancient glen]

Do $rename

[rough moth]

No

Just $rename

$rename ‘name’

[sinful ridge]

.

[mossy fulcrum]

.

[cinder geyser]

how can i create a channel so that all of my tickets once there closed save there

[scenic plinth]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

-- moved to ticket --

[clear pebble]

Why aren't there any logs in my logs channel?

[craggy geyser]

Does ticket tool have permission to view the log channel? And if yes, does it have permission to send messages?

[clear pebble]

Yes

Both

[craggy geyser]

Have you set for events to log?

Like this

[clear pebble]

Ill check later

[jade topaz]

ticket got closed

and its gone how do i get it back?

[craggy geyser]

If it was deleted you can't get it back

If you have transcripts on then you can see what was said but you can't remake it. If the ticket was only closed then it can be opened again

[clear pebble]

Why does the server interface looks something like this?

[craggy geyser]

It is a known bug when you change a server name. Relogging (not refreshing) fixes it

[clear pebble]

ok thx

[sour jetty]

bruh

my server not showing up on the list, reloaded like 10 times lmao

also look at this shit:

if u dont see the problem

well my server name is just TopNotchTrading not TopNotchTradingTopNotchTradingTopNotchTradingTopNotchTrading etc lmaoooo

[craggy geyser]

Don't reload. Relog. Log out and back in again

Will also fix that visual bug

[sour jetty]

Got it thanks Mr. Swiftgale

[iron night]

Gave 1 Rep to Swiftgale (current: #9 - 30)

[sour jetty]

Ill lyk if it works

@craggy geyser It works thank you!!

[iron night]

@sour jetty :: You can't rep Swiftgale#4167 for 59 minutes and 9 seconds. Try coming back later?

[craggy geyser]

You're welcome

[lusty lance]

Are there any plans to make a Liftetime one time purchase of ticket tool ?

[craggy geyser]

It used to exist but has been stopped. There are currently no plans to bring it back

[lusty lance]

ah okay i would really like to do a 1 time purchase 🙂

[craggy geyser]

(or at least no public plans)

[naive peak]

Hey I really need help about this bot

I have the ticket bot in my server but somehow one ticket won't close
I even tried deleting the ticket channel completely but still it won't work
I can't even see what is written in the channel
what am I supposed to do now

[trim pagoda]

I cant access the bot's dashboard, it doesnt show up under "Manage servers"

[mystic hound]

you could buy for like 10 years

[mystic hound]

see below for instructions

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[trim pagoda]

ty

[mystic hound]

#🎫│make-a-ticket

[naive peak]

already did

[mystic hound]

so its resolved now?

nvm i see it

[naive peak]

no respond yet

[toxic imp]

hi i need help the ticket bot cant post when is has all the right perms

[mystic hound]

you can type $debug to check perms

[trim pagoda]

What is the perm level command used for? It says im lvl 0

[mystic hound]

Its used to see your permission level ofc

[lusty lance]

how ?

[trim pagoda]

What perm level do i need to manage it

[mystic hound]

Do you want to make a purchase for 10 years?

[mystic hound]

2, 4 or 6 (dashboard role, admin, owner)

[trim pagoda]

dashboard role?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 14, 2021, 7:42 PM

[lusty lance]

i'm owner of the server

[mystic hound]

I was talking to the other guy, if you want to make a long-term premium purchase, open a billing ticket from #🎫│make-a-ticket and they'll advise you

[lusty lance]

oke made a ticket thanks 🙂

[iron night]

Gave 1 Rep to Light (current: #3 - 68)

[cursive jewel]

Hey I'm trying to set up support tickets on my server where the bot creates tickets in a private category (so not everyone can see every ticket), but even when a ticket is created, the server member who requested the ticket cannot see the ticket channel. Does anyone know how to fix this?

[atomic solstice]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[atomic solstice]

make sure that the user opened permissions have the Read messages on

[cursive jewel]

yep, I've got that

[atomic solstice]

are you using an alt to test this or are you using the view as role feature?

[cursive jewel]

I'm using the view as role feature

[atomic solstice]

That won't work

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

May 14, 2021, 8:13 PM

[atomic solstice]

here is an explanation ^^

[cursive jewel]

Thank you, I'll try it out with an alternate account then.

[atomic solstice]

No problem

[storm minnow]

Is there anyway to transcript specific messages if you didn’t realize you went over 1000 before using $transcript?

[atomic solstice]

no, transcript just saves the last mesages from the chat, there is no way to set specifit ones

[storm minnow]

Chat exporter it is

Thanks anyway

[eager cargo]

Go ahead and react with 🇩🇪 in #🎫│make-a-ticket for German support.

Alrighty, wait patiently for a member of the deutscher speaking Support Team to take your ticket.

[fading mauve]

Are reactions still bugged or has discord fixed it?

[mystic hound]

still bugged now n then ):

[amber owl]

hi

why when i add the bot to my server he leaves

@eager cargo

[scenic plinth]

Please don't ping staff, as well as please check audit logs to make sure there isn't a bot kicking it.

[amber owl]

ok sorry

[willow shard]

Hi , I'm not sure what I'm doing wrong but whenever someone creates a ticket everyone can see it

[scenic plinth]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[scenic plinth]

Try that :)

[willow shard]

Mate your a life Saver

Thank you soooo much

[scenic plinth]

Your welcome, have a nice day :)

[willow shard]

You too :)

[brittle canopy]

$vote

[humble sequoia]

Votes

Current Votes: 6
Lifetime Votes: 61
Linked Votes: 61

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 414262796222595073
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 3 days, 0h, 0m
To redeem your current votes use $vote redeem

[brittle canopy]

$vote

[humble sequoia]

Votes

Current Votes: 10
Lifetime Votes: 65
Linked Votes: 65

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 414262796222595073
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 5 days, 0h, 0m
To redeem your current votes use $vote redeem

[jade topaz]

How do I deny members from being able to close tickets?

[abstract wigeon]

Make it support team only

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[abstract wigeon]

Toggle Support Team Only

[novel dagger]

Is there way to designate panels in such a way that only one ticket can be opened per panel type? Im using ticket tool as a staff roster of sorts where each staff member has their own panel with an associated bio. But I'd like to make so members can only open one staff ticket at a time. So if they open a ticket with staff member A, they cant also open a ticket with staff member B.

[abstract wigeon]

Yes there is.

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[abstract wigeon]

Follow the instructions shown above 👆

[novel dagger]

Thanks! Appreciate it.

[abstract wigeon]

Anytime, have a good one!!

[vocal sinew]

how to fix this

[eager cargo]

Give Ticket Tool Permissions to manage channels and manage messages in the category

[ashen turret]

Panel's open-ticket reaction disappears randomly. Not for just few clients, but everyone can see it's gone. I re-sent the panel message and it seemed to be fixed but it suddenly gone again

[humble sequoia]

Reaction disappeared

This problem is not directly related to Ticket Tool.
That's a known Discord bug. Unfortunately, all you can do is be patient while they are trying to fix the issue.

_ _

_ _

Temporary Solution

You can resend the panel by going to your dashboard or using the command $panel ID

[eager cargo]

^

[ashen turret]

Oh god alright

[vocal sinew]

why i can't open ticket

[ashen turret]

How can I get premium subscriber role?

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[ashen turret]

nice

[abstract wigeon]

Follow the instructions shown above 👆

[shut trellis]

How would I remove a panel that I've already sent to a channel, can't seem to work it out

[eager cargo]

Delete the panel message

[shut trellis]

Ah I think it's a server setting that only the owner of the discord can delete?

[eager cargo]

Then if you want to delete the entire panel, press settings and then Delete Panel. It'll be a big red button.

[shut trellis]

yep gotcha, thanks

[eager cargo]

You have to have the Manage Messages permission.

[eager cargo]

My pleasure

[heady knoll]

Is there any way to give those who make a ticket permissions to post links in the ticket

without use of roles

[mystic hound]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[amber owl]

heloooo

guys read my ticket

[thin flame]

how to setup ticket tool?

[safe prairie]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[safe prairie]

[heavy leaf]

qui et français et qui travaile la car j'ai un probléme

[cinder jasper]

Hey, I'm trying to set this up but whenever I press the reaction no channel is created

[heavy leaf]

a ok

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

https://docs.tickettool.xyz/en/general/setup

[humble sequoia]

https://www.nohello.com/

[abstract wigeon]

How may I assist you? @jade topaz

[unique galleon]

heyy, how do you make ticket logs?

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[abstract wigeon]

Follow the instructions shown above 👆

[unique galleon]

okk thank youuu

[abstract wigeon]

My pleasure, have a nice one.

Don’t just say help. Describe your issue.

What do you need assistance with?

Ideas?

I don’t really understand your issue, is there any other language you speak?

We have a bot we can use to translate messages.

Do you speak any other language?

Which?

Which language?

What language to you speak?

I speak English 🇺🇸

Which language do you speak?

Okay

/ru What do you need assistance with?

[robust sandal]

С чем вам нужна помощь?

English (en) → Russian (ru)

[abstract wigeon]

/ru You can explain your issue in Russian and I will translate.

[robust sandal]

Вы можете объяснить свой вопрос на русском языке, и я переведу.

English (en) → Russian (ru)

Mr_Miksmok1

How to suck a ticket

Russian (ru) → English (en)

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[abstract wigeon]

/ru Follow the instructions show above 👆 to learn how you setup the bot and how you setup a ticket panel.

[robust sandal]

Следуйте инструкциям, которые показывают 👆, чтобы узнать, как настроить бота и как настроить билетную панель.

English (en) → Russian (ru)

[wanton mural]

ur website good ?

[devout musk]

Its normal if i have to wait 10-15sec to close tickets on my dc?(Premium version)

[frigid epoch]

Hello! I have a question, is it possible to make it so that when creating a ticket, it is created in a certain category?

[devout musk]

yup u can do it

soo u have to go:
Panel configs---->settings ur ticket--->go to Category Options---->select Category Open and Closed

@frigid epoch

[frigid epoch]

THANKS!

[devout musk]

your welcome

[fluid bolt]

how to live restore i have video proof

[solid stream]

We're popular today

[lilac girder]

lol nice

[slender minnow]

gg

[wanton mural]

its a ddos lmao somone ddosed you

[solid stream]

I know lol

It happens every few days

[slender minnow]

thats bcz tt is the best and popular

[shy trout]

It is indeed the best

[wanton mural]

cloud flare is not the best anyways

[solid stream]

Once I got it setup correctly we've stopped having any issues.

[deft coral]

is there any complete list of variables for ticketing?

[mystic hound]

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[mystic hound]

@deft coral

[deft coral]

I see

but it seems that isn't the complete

there's a {panel_name} that's hidden unless I saw it in the default

[cinder jasper]

the bot aint working

ive set it up, but when i react

it doesnt open a ticket

[slender minnow]

Did you set the bot correctly?

[cinder jasper]

I believe so. Even when I make a new panel without touching it

it still wont load tickets

I guess I'll try change categories hold on

[slender minnow]

Make sure the role you want to allow open ticket isnt in the disabled roles section

[cinder jasper]

yeah nope

the reaction stays. nothing happens

[hoary topaz]

how do i change where the channel is created?

like i dont want it appearing at the top

[vale elk]

wdym?

[hoary topaz]

so

when someone presses the reaction to open a ticket

the channel is created at the top on the left

how do i keep the channel in the same category

[vale elk]

Like where you want the ticket to appear?

[hoary topaz]

yes

[vale elk]

oh

sorry looking at how to do it since i forgot how

[hoary topaz]

thats finee

[jade topaz]

How to invite premium bot to server I have 7 day trial

[vale elk]

Alright

do you have the ticket command board up?

no Ibby

did you need help with something?

what is it?

the dashboard for it?

tickettool.xyz

that's it

[hoary topaz]

yes i do

[vale elk]

alright give me a sec

go to panel configs

or do you not have the dashboard open?

give me a photo real quick

that would help me understand

yes please

oh go to manage server

servers*

then press manage whatever server you want to

?

oh lol

mhm

[iron night]

Gave 1 Rep to Hikari (current: #40 - 1)

[vale elk]

Aw thanks (:

[hoary topaz]

help lol

[vale elk]

Alright, you said you had the dashboard open right?

[hoary topaz]

yhh

[vale elk]

ok

go to panel configs

don't log out

there is a way to place the ticket where you want it

[hoary topaz]

ive already got the panel in

[vale elk]

alright create a panel or configure the one you just made

[hoary topaz]

okay

[vale elk]

and go to

category options

[hoary topaz]

wait

[vale elk]

then pick where you want the ticket to open

[hoary topaz]

wheres it say that

[vale elk]

its the second option

oh wait

did you just make one>?

[hoary topaz]

okay wait go back a step

yeah

i sent the panel into my discord

[vale elk]

ok, click settings

on the panel u just made

[hoary topaz]

ye?

[vale elk]

great, go to category options

[hoary topaz]

okay

[vale elk]

and click on category open

and select where you want the ticket to be

[hoary topaz]

okayy

what about the category closed

[vale elk]

you can pick the same one or a different one for when it closes

[hoary topaz]

okay thats fine

[vale elk]

tell me if it worked

[hoary topaz]

it worked

[vale elk]

great

[hoary topaz]

thanks @vale elk

[iron night]

Gave 1 Rep to Hikari (current: #31 - 2)

[vale elk]

ty, have a great day

[crystal condor]

hi! my tickets keep auto deleting after closing... do you know how i can disable it? i think i clicked too many different buttons and messed up my settings

[vale elk]

That's supposed to happen.

[craggy geyser]

It is a setting

[crystal condor]

ah i don't want it to autodelete, i'd like to go to the closed ticket category

[vale elk]

Do you hit the lock and then it deletes?

[craggy geyser]

Two step ticket should be turned off

[crystal condor]

yeah lock, the checkmark and then it says closed, and autodelete in 5 sec

[craggy geyser]

No. On sorry

[vale elk]

It's supposed to happen. When you press the lock that's closing it.

[craggy geyser]

Like that

[crystal condor]

oh so closing is the same as deleting?

[vale elk]

Mhm.

[craggy geyser]

If you have two step ticket on it is different

[vale elk]

You could always add a two step ticket.

[crystal condor]

i thought they were different like closing meant that no more messages could be sent

ah okay let me check settings

[vale elk]

I prefer two step just incase I misclick.

[craggy geyser]

Two step ticket will close it and then a new reaction to delete. And unless it has been changed since I set things up, is also the default

[crystal condor]

ah ok i had two set close on, and two set ticket off

just fixed it

thanks

[vale elk]

Anytime.

[slim lava]

Hola buenas el @pseudo glen que meti a mi server no me sale en configuraciones para configurarlo xd

[vale elk]

¿Qué quieres decir?

[eager cargo]

/spanish User left the server

[robust sandal]

El usuario dejó el servidor

English (en) → Spanish (es)

[lofty sky]

I need help because when I try to make a ticket, everything works fine but when a member in my server reacts to it, it dosen't work

[scenic plinth]

Is the reaction not there?

[lofty sky]

like when they react, the reaction disappears

[scenic plinth]

Oh

[humble sequoia]

Reaction disappeared

This problem is not directly related to Ticket Tool.
That's a known Discord bug. Unfortunately, all you can do is be patient while they are trying to fix the issue.

_ _

_ _

Temporary Solution

You can resend the panel by going to your dashboard or using the command $panel ID

[scenic plinth]

Discord apparently hasn't fixed that issue yet, you can try the above.

If it happens when you have tickets open (Ex Close Ticket Reaction) resort to using $close

[lofty sky]

ok

so the thing is a bug

and not a panel issue?

[scenic plinth]

Yes, discord has been having that issue for a few days now.

Unless ticket tool doesn't have permissions to add reactions that is the issue, nothing to do with ticket tool that they can fix.

[lofty sky]

ok

[sharp aurora]

Heyy, how can I disable the tickets?

I mean, I want to keep the panel message displayed but even if they react nothing happens.

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[eager cargo]

^

You can also disable reactions for certain actions e.g creating a ticket

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[sharp aurora]

Oh

thanks

[eager cargo]

My pleasure

[thorny storm]

Spricht Hier wer deutsch

[small plaza]

When I create a ticket, everyone on the server can see it, and I only want the mods and the user that opened the ticket to see it

how do i fix that

[rotund kite]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[rotund kite]

, turn keep visible off if it isn't.

[small plaza]

alright thank you

[rotund kite]

Also, make sure that @everyone isn't in support team roles.

[solar edge]

Hello, can you tell me why my server does not appear on the Ticket tool page to configure it?

[zinc vessel]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[zinc vessel]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[solar edge]

@fleet lantern Can you help me with my problem, I'm in a hurry !! ||Sorry for the ping ||

Help!!!!!

[abstract wigeon]

Pleas don’t ping the Support Team. What can I assist you with?

[solar edge]

Ok Sorry. 👆🏻

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[abstract wigeon]

Follow the instructions shown above 👆

And don’t just refresh the page, log out and log back in.

[jade topaz]

How do I get my premium key?

[humble sequoia]

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

[solar edge]

Okay

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[abstract wigeon]

Follow the instructions shown above 👆

[jade topaz]

Thanks

[abstract wigeon]

My pleasure, have a nice one

[plucky ledge]

yall should really change this- it's misleading

[abstract wigeon]

Which part of the message is misleading?

[plucky ledge]

it saying that you can transcript the last 1000- rather than saying that free users can transcript 200 and premium can do more so etc.

it doesn't specify, is the problem

[abstract wigeon]

It’s not a premium feature, you should be able to use that.

[plucky ledge]

to archive 1000?

because it's only archiving the last 200 messages

[eager cargo]

Free bot = 200 messages Premium bot = 500 messsages

[plucky ledge]

yeah.

[eager cargo]

Unless it was up'd to 1000

[plucky ledge]

yall should probably uh, fix that, and specify for folks to know, rather than being like oh cool i can archive 1000 (: wait why is it only archiving 200

[abstract wigeon]

What? When did the free bot have 200 messages?

[eager cargo]

Feel free to make a suggestion in our community server

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[eager cargo]

Kythrix^

[narrow sequoia]

🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[scenic plinth]

It should archive the last 1000. Discord has limits, it is why when @tepid island purges messages, it can only purge 1000 and save 1000.

[plucky ledge]

i'd love it if i would, but i ran the command a couple of times, and nope, only 200

i'll go to the other server and submit a ticket, but yeah

[abstract wigeon]

Yeah, I though the bot archived the last 1000 messages.

[eager cargo]

Haven't tested it in a while

[solar edge]

@abstract wigeon Thank you very much crack, it served me

[iron night]

Gave 1 Rep to Daniel Harrison (current: #9 - 30)

[eager cargo]

It was dropped to 500 to comply with limits

[abstract wigeon]

My pleasure, have a nice day

Issue solved - MikeGames

[solar edge]

Hello again 😅

You can remind me in which part I selected the category where I want to be opened

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[abstract wigeon]

Follow the instructions shown above ⬆️

[solar edge]

Thank Much

[abstract wigeon]

My pleasure, have a good one

[solar edge]

Hello again. Because I get it like this, I put the variable of {panel_name}

Comes out double

[eager cargo]

It comes out double because by default the panel name is the author name of the text

[solar edge]

And how do I so that it does not come out in

[eager cargo]

You mean how to change the author name?

It's a premium only feature

[sturdy solstice]

How'd you do that, how'd you get to the configuration and stuff or wtv?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[hushed palm]

Can the bot add a role when creating a ticket?

[eager cargo]

No, apologies.

[abstract bridge]

How can i warn someone to don't open ticket again ?!

@eager cargo

[eager cargo]

You can't warn people with Ticket Tool, you can set ticket limits though.

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[abstract bridge]

But when i close the ticket he can open another one ?! @eager cargo

[eager cargo]

Thats because once one is closed, his limit resets.

It stops people from opening multiple tickets at once on that panel.

[mighty plover]

السلام عليكم

[robust sandal]

🅦🅞🅛🅕

Peace be upon you

Arabic (ar) → English (en)

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[jade topaz]

login isnt working

when i try logging in through discord on the website

[eager cargo]

You're trying to login to the documents

[humble sequoia]

https://tickettool.xyz/manage-servers

[eager cargo]

Login there ^

[jade topaz]

LOL

im dumb

[blazing shale]

I can’t see my server in the home

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[scenic plinth]

Try that please :)

[blazing shale]

Ok

Now it goes

Thanks so much

[gloomy bay]

how do i make tags only work with a role

like a mod role

like the ones in here

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[gloomy bay]

like that but for select roles

[woven verge]

how do I change it that every ticket opens in a specific category

[safe prairie]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[safe prairie]

@woven verge

[woven verge]

okay thanks

[safe prairie]

[craggy geyser]

Currently you can't. You have a choice of only admin or everyone. There is a suggestion in the community server for this to be implemented. Feel free to upvote it

[pale pilot]

That means the bot doesn't have access to the transcript channel that you chose on the dashboard. With the plain *transcript command you just save the transcript in the same channel @jade topaz

[iron night]

Gave 1 Rep to Simple (current: #5 - 60)

[gloomy bay]

ticket tool down?

wait i saw #📣│bot-news

[sinful dew]

is the website down rn?

[thorny ivy]

the website went down? i don't speak english, sorry

[compact hedge]

k

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[pale pilot]

Please be patient, the site will be back soon ^^

[sinful dew]

kk thanks

[thorny ivy]

oh thanks ^^

thanks @pale pilot

[iron night]

Gave 1 Rep to Simple (current: #4 - 61)

[dapper wing]

Oh okay, so the sites down

I'm having issues I've disable/cancel my subscription for the monthly premium bot but it still sends me messages saying I'm paying for it. Very strange I hope I don't get charged

[last latch]

Hello, Im working at a shop, members can make tickets but sellers cant. How to fix it?

[pale pilot]

@dapper wing did you subscribe before february 2020?

[dapper wing]

I just don't want to pay for it anymore

i subscribed about 8 months ago

so ya xD

it says i gotta pay tomorrow 17/5/21

[dapper wing]

^^

as u can see

[pale pilot]

Okay, please open a billing ticket #🎫│make-a-ticket

[dapper wing]

Done

[patent jacinth]

Still being ddos'd? 😦

[dapper wing]

yup

[tribal blade]

Hello! We had everything ready to switch from an arbitrary ticket system to TicketTool. All the configs. ready. Is there any way we can send the panel to the server using a command?

[pale pilot]

You can use the $panel command

[tribal blade]

I was gonna say that I have read about that. But I don't remember the name of the panel

Isn't there something like $panel list? We have only one panel btw

But it's name had 3 words If I remember well..

[gloomy bay]

$panel {id}

theres a id per panel

if you only have 1 it should be $panel 1 @tribal blade

[tribal blade]

OMG, I've just tried it out and it worked. Thank you so much ❤️ I thought I had to write the panel name

[iron night]

Gave 1 Rep to Lonely Planet (current: #41 - 1)

[gloomy bay]

less go

[last latch]

?

[chrome ibex]

Hello,
I have a slight problem. I can't seem to find the right permissions that block regular users from saving ticket transcripts and deleting the ticket. I would like it so only admins are the only ones that can save transcripts and delete them.
Many Thanks

[tribal blade]

I would check permissions & privileges on the different channels/roles and the bot config