🆘│community-support

[warm jetty]

it won’t load

ugh this is HORRIBLE, JUST HORRIBLE

it won’t even load

ddoS?

is it doodooowusass

[glacial lynx]

The problem is you cannot search transcript info

[forest goblet]

It means that random data is spammed to the server so it crashes.

[warm jetty]

oh ok

[desert crescent]

That most help ( search at logs )

[warm jetty]

IT WONT WIRK, life IS OVER

IT DOESNT EVEN LOSD

ugugggjgjg my life BAD

[desert crescent]

after search in do not put anyting simple write or remove xx: before user nickname

[abstract wigeon]

Please be patient until this is sorted out.

[warm jetty]

how long

[forest goblet]

It seems to be recovering.

Please reload the page.

[abstract wigeon]

It's back up and running.

[fossil spoke]

oh it worked now thanks

[eager cargo]

IF TICKETTOOL.XYZ IS NOT LOADING FOR YOU, PLEASE REFRESH THE PAGE.

[warm jetty]

WHERE DO I SET IT YP

UGH, it just shows me about perms

can I invite someone here to my server for help

the Bots already in my server

[trail pike]

the website is not working for me'

[abstract wigeon]

Everyone with the Admininstrator and Manage Server perms can invite the bot.

[trail pike]

ik

see

[abstract wigeon]

Refresh the page

[trail pike]

wait

[eager cargo]

IF TICKETTOOL.XYZ IS NOT LOADING FOR YOU, PLEASE REFRESH THE PAGE.

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[trail pike]

still

just wait

[abstract wigeon]

Follow the instructions shown above ^^

[trail pike]

its showing me this

[abstract wigeon]

Wait couple of minutes

[trail pike]

mk

[forest goblet]

That website looks like it's straight out of 1995...

[abstract wigeon]

Lmao

[warm jetty]

the hell

RHIS IS WHERE IT LEAD ME TO

Awhwt rhe fuck

[trail pike]

someone help me

wtf is going on

[warm jetty]

HELP

[trail pike]

?

[warm jetty]

PLEASE, what kind of help is this??

[abstract wigeon]

How can we assist you?

[warm jetty]

BRUH, I just sent the pic above

I clicked on the supposed dashboard

[abstract wigeon]

What is the problem?

[warm jetty]

oh my god, I’ll repeat it

[forest goblet]

Ugh, looks like your phone's screen is causing a weird formatting. Click the 3 lines at the top left.

[trail pike]

click on this

[glacial lynx]

Yeah but I can't search transcripts of tickets which I was in.

[glacial lynx]

Can't search this part specifically

[forest goblet]

Search for their ID.

[warm jetty]

what 3 lines

[glacial lynx]

I don't need to know who opened a ticket, I need to know who was in the ticket

[glacial lynx]

Alrigth I'll try

[glacial lynx]

That worked thank you very much

[iron night]

Gave 1 Rep to 2x2Master (current: #3 - 43)

[warm jetty]

now what do I do with the 3 lines

[trail pike]

click on it

stupid

[warm jetty]

I did, now which one duh

which one stupid

[trail pike]

panel config

[warm jetty]

it doesn’t show how to setup tickets there

[forest goblet]

Select panel configs and "Settings" next to the panel you want to edit.

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[abstract wigeon]

Follow the instructions here. It shows you how to setup the whole bot

[warped hull]

Transcripts broken at the moment?

[humble sequoia]

-- moved to ticket --

[jade topaz]

i am beyond tired of people making tickets and then closing them because they are so stupid they just click random shit. can i disable users ability to close ticket?

[eager cargo]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[eager cargo]

Yup, just go to reaction options in the panel settings and disable the reaction

[jade topaz]

no

i want to stop people from closing once its open

[abstract wigeon]

Make the reaction Support Team Only

[jade topaz]

ill try that thank you

thanks @abstract wigeon

[iron night]

Gave 1 Rep to Daniel Harrison (current: #12 - 14)

[eager cargo]

oh

gotcha

[abstract wigeon]

My pleasure!

[errant bridge]

Hi

All

[abstract wigeon]

Hi

[gentle musk]

Hey,
Is the website going to be fixed anytime soon?
or is there anything i need to do on my side?

[jade topaz]

Hi

[jade topaz]

what are features for ticket tool premuim

[desert crescent]

site proxed from cloudflare ? if yes - problem at site display at cloudflare server side. Need try clear site cache at browser.

[jade topaz]

Ik

[silk lichen]

Guys someone i need help

[median wigeon]

Whats the problem

[abstract wigeon]

Yes?

[silk lichen]

So

in ticket tole in my server someone is spamming tickets and constently closing them straight away can u ban someone from tickets?

[abstract wigeon]

Yes.

[silk lichen]

How

[abstract wigeon]

You can make a role and blacklist the role

[silk lichen]

Ahh okay

How do i black list the role?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[abstract wigeon]

Follow the instructions shown above ^^

[silk lichen]

Thanks

[abstract wigeon]

My pleasure

[lapis lake]

how long does it take for premium keys to get delivered?

nm

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[pale pilot]

Just in case ^^

[brittle sundial]

Quick question as I haven't found a definitive answer so far....
When a user makes a ticket, is that ticket private to the user and "admin" staff? Or are other users able to see the ticket submission and read the contents of the ticket?

[eager cargo]

If you have Keep Visible on, everyone will be able to see the ticket. If not it'll just be users with Administrator permissions & Support Roles.

[brittle sundial]

Perfect! Thank you so much 🙂

[eager cargo]

My pleasure

@vestal venture sorry for closing the ticket on you, didn't know you had another question. I do not know of any auto down loaders, sorry.

[vestal venture]

no worries

is there software i can use to download the 500 transcripts?

[eager cargo]

I do not know of any, apologies.

[vestal venture]

no worries

thanks for your time

[eager cargo]

Thank you for reaching out, have a good one.

[jade topaz]

Hello so uhm I tried reloading a million times and I still can:t see the server I invited TicketTool to. Any suggestions on why this was happening? (It shown a server I was having trouble finding weeks ago and now it’s showing me that server)

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[eager cargo]

^

[jade topaz]

Thanks

[eager cargo]

My pleasure

[jade topaz]

Ticket tools is not in my server but on the website it says “manage”

[atomic lily]

Ticket Tool premium is only good for 1 server per purchase correct?

[radiant moss]

Correct

1 subscription is 1 server

[scenic plinth]

Relog into the dashboard as the embed above showed, or try mentioning the bot using it's user ID like this:

@pseudo glen

[jade topaz]

Does anyone have a list of the things like {user}

[radiant moss]

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[radiant moss]

@jade topaz This?

[tribal cedar]

Doh i was looking! Lol

[jade topaz]

Thanks!!

thanks @radiant moss

[iron night]

Gave 1 Rep to Tinyy (current: #6 - 27)

[radiant moss]

np!

[tribal cedar]

:(

[jade topaz]

well you did it twice so

[tribal cedar]

I tried! Where's my .5 rep? Lol

[jade topaz]

thanks @radiant moss

[iron night]

@jade topaz :: You can't rep Tinyy#3205 for 59 minutes and 32 seconds. Try coming back later?

[tribal cedar]

Jk ofc

[jade topaz]

o oop

[tribal cedar]

:p

[tidal condor]

Is it possible to see a list of transcripts made ??

[brittle sundial]

How do you set up one panel to allow submission of different kinds of tickets?
Like the one in #🎫│make-a-ticket

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[eager cargo]

^

[brittle sundial]

ahhh got cha
Thank you 🙂

[eager cargo]

My pleasure

[fallen cave]

I need help

Aren’t tickets supposed to take you to a private channel? Why can other people see it if I Intend it to only show to the support team and the person who created the ticket?

[mystic hound]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[mystic hound]

Make sure this is turned off @fallen cave

[fallen cave]

Okay I’ll try thank you

[fallen cave]

Do I enable it??

[mystic hound]

If you want to prevent everyone from seeing tickets, you have to disable it

[fallen cave]

I want only the support team and the person who made it see it

[mystic hound]

Then keep visible has to be disabled

[fallen cave]

Isn’t it disabled already? I haven’t pressed it at all and it’s been red but people can still see it

They can still see the ticket channels

[mystic hound]

Oh hmm.. Check if @ everyone or a member role has the administrator permission

Also check if they're added as a "additional role" or "support team role" in the ticket panel

[fallen cave]

Okay I’ll do that right now

Like this right?

[mystic hound]

Yeah

I see "students" is an additional role. Is that a role that most or all your members have?

[fallen cave]

Most

[mystic hound]

If you don't want them seeing into tickets, remove it.

[fallen cave]

Ooh okay

Okay it’s removed

I’ll test the ticket thing now, I’ll let you know what happens

[mystic hound]

Alright, changes only effect new tickets so existing ones before the change will still have everyone seeing into it

[fallen cave]

Okay i did it! Thank you a lot for helping me :)

[iron night]

Gave 1 Rep to Light (current: #3 - 43)

[lone lotus]

türk varmı

[nocturne gyro]

help

me pls

[abstract wigeon]

How can we assist you?

[merry edge]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[merry edge]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[merry edge]

Sometimes I run $close and it doesn’t do anything

sometimes it does but for the most part it never closes my tickets ::

[craggy geyser]

Have you swapped between the normal and premium bot at any point?

If so, check that whichever bot you currently have marked to use is in the ticket

@merry edge ^

[merry edge]

No I haven’t how come?

[merry edge]

What if we haven’t swapped between them

[cedar dew]

yo

[craggy geyser]

If you had swapped at some point, the bot that was enabled when you opened the ticket is the only one in the ticket (at least that happened on my server) so if you have the other bot enabled now it isn't in the ticket so can't do commands

Make sure that the bot has the manage channels permission in the category that the closed tickets are meant to go into

[glacial lynx]

Hello, am I able to set up multiple ticket reactions? What I wanna do is make number reactions that correlate to each support type.

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[atomic solstice]

Multipanels exist, they are a premium feature. Read the embed above for more info

[craggy geyser]

(I was just doing that..)

[atomic solstice]

[glacial lynx]

So without premium there's no way to do that right?

[craggy geyser]

One thing the embed isn't clear about, is that the text given is for the first pannel in the multipannel command

[craggy geyser]

Correct. Has to be seperate pannels

[glacial lynx]

Ah I see. Thank you for the info

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #15 - 9)

[glacial lynx]

thanks @atomic solstice

[iron night]

Error: You're still on cooldown

[glacial lynx]

O

thanks @atomic solstice

[iron night]

@glacial lynx :: You can't rep Satisfy#4339 for 59 minutes and 48 seconds. Try coming back later?

[atomic solstice]

That is true

[glacial lynx]

Oh oops

Sorry for double ping

[atomic solstice]

no problem

[craggy geyser]

Thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #8 - 22)

[craggy geyser]

(there we go, still gets rep)

[atomic solstice]

😅

[thick vale]

'sup

I need some help

Is there a way to tag the mods when a ticket get opened?

[atomic solstice]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[atomic solstice]

Yes, you can ping them with this ^^

[runic nacelle]

why are tickets removed when they are closed?

they just get deleted in 5 seconds

[thick vale]

Thx you :)))

[iron night]

Gave 1 Rep to Satisfy (current: #7 - 23)

[thick vale]

lol whats that?

[atomic solstice]

That can be configured in the General Options of the Panel settings

its the Two step ticket part

if you enable that then the tickets just close and you can delete them manually

[runic nacelle]

thank you!

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #7 - 24)

[atomic solstice]

no problem

[atomic solstice]

Its a reputation system managed by @iron night

[thick vale]

nvm didnt work

when you tag someone in embed he dont get the ping

Ohhhh wait I got it

But a last Question. Why does my log channel doesnt work?

[atomic solstice]

There can be a few reasons, first one that the log channel wasn't setup in the dashboard, second one that the bot doesn't have perms to see the channel and send messages there and the third one is that the different log permissions have been disabled

[thick vale]

Nope. Everything is on. I guess...

[atomic solstice]

click save again and try to open a ticket

Also you are only logging the reopening of already closed tickets

@thick vale enable the Ticket Created option if you want it to log when someone clicks the reaction and it creates the channel

[thick vale]

Ohhhhhh okey

Maybe as a suggestion rename it to: Ticket Re-Opened

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[atomic solstice]

@thick vale you can suggest it if you want ^^

[thick vale]

Is "claiming" only for prmium masters?

[jade topaz]

How do i add a role to the support team in the dashboard?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[atomic solstice]

@thick vale ^^ yes claiming is premium

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[atomic solstice]

Here ^^

[thick vale]

saaaad

[glacial lynx]

Is there a way to change ticket name? Like it goes as ticket-0000 as default. Can I switch it to some other name?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[atomic solstice]

Here ^^

[sly topaz]

Hi

How I can get ticket tool premium?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[abstract wigeon]

Go to the link shown above ^^

Here are the perks:

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[sly topaz]

Okay thanks for help

[abstract wigeon]

My pleasure

[sly topaz]

thanks @abstract wigeon

[iron night]

Gave 1 Rep to Daniel Harrison (current: #11 - 15)

[desert crescent]

Who is have problems with spamming at tickets by new users ( use some set with captcha bots - time at server )
then allow only after xx time at server users( by add them some extra role ) to use use reactions at support channel.

so this most prevent new users from spam tickets.

sorry for my eng )

[atomic solstice]

@desert crescent there is a limit of 1 ticked per 30 seconds per user and you can also setup a ticket limit for each panel so people can have only 1 ticket open per panel at a time. and cannot open another one from the same panel until the previous one is closed/deleted

[jade topaz]

i can't manage on the bot dashboard on my discord server

[atomic solstice]

try to log out and log back in to the dashboard

[jade topaz]

okay

[desert crescent]

i know , i was say about if available close - open or it there some issue like this)

Some who was ask about this so i answer another way how possible do it. at my servers almost no problems with spam )

[jade topaz]

Now it work, thx

[sterile vessel]

Hey can anyone help me in german ?

[runic birch]

Good evening, I have a problem with the bot, I can no longer create tickets

[desert crescent]

check settings at panel , check if all channels exist.

[jade topaz]

........

[brave tree]

How do I set up this bot?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[atomic solstice]

@brave tree follow this ^^

[brave tree]

Okay ty

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #7 - 25)

[atomic solstice]

[brave tree]

I’m kinda new to this bot so may I ask, what does this bot do?

[humble sequoia]

About Ticket Tool:

Ticket Tool is a fantastic bot that deals with Tickets! With an easy to use a bot that has a dashboard/website at https://tickettool.xyz/. Ticket tool is one of kind with its customization and truly is a great bot which is why it has amassed over 9 million users!

The bot offers:
Ticketing without clutter!
Full Customization!
Easy to use and customize!
Amazing Support!
Ticket Transcripts
24/7 Uptime
Custom Tags

Ticket Tool is currently being used within 600,000+ servers, with a total of 35 million+ users, and has created over 48 million+ tickets.

Ticket Tool truly is an amazing bot that has such a big impact on this server!

:globe_with_meridians: https://tickettool.xyz/
https://discord.gg/tUM9Xcv
:scroll: https://docs.tickettool.xyz/
:computer: https://tickettool.xyz/community

~ Ticket Tool Team · Apr 25, 2021, 4:35 PM

[atomic solstice]

it is used for Ticket Management

if you want to setup a 1 on 1 help or use them for reporting while being hidden from the rest of the people

[brave tree]

Ooo

I like that

Thats very smart

[desert crescent]

to @brave tree

[woeful cipher]

Is there a way to have all of the tickets created go into a single category?

[atomic solstice]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[atomic solstice]

yes you can do it this way ^^

[woeful cipher]

Perfect, many thanks
I was looking in the wrong places earlier. It works perfectly 🙂

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #6 - 27)

[atomic solstice]

no problem

[jade topaz]

hey
is there an option to add custom emoji to a pannel message?

[abstract wigeon]

Yes

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[jade topaz]

i meant in the message

im trying to get the emoji to be stated in the pannel text

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[jade topaz]

$id

$id

[abstract wigeon]

$getid

Maybe try it in your own server

[jade topaz]

kk

$id:primal:

$id :primal:

[humble sequoia]

:primal:

:primal:

[jade topaz]

i dont have nitro lol

[abstract wigeon]

Lol

Did it work? @jade topaz

[jade topaz]

it worked

[abstract wigeon]

Perfect!

[jade topaz]

still not adding it into the pannel tho

[abstract wigeon]

Now take the code the message responded with and add that code into the message

It’s going to be something like: :primal:

[jade topaz]

now it's working

had to add the < and > lol

much apreciated

[abstract wigeon]

Yes, I was trying to send that, but it wasn’t showing up

[jade topaz]

ahh fair enough
been messign with this for like 25 mins lmao

[abstract wigeon]

Oh, just swing by us next time you need help. We are always glad to help out

[left plaza]

how do you have multiple reactions for different types of tickets like #🎫│make-a-ticket in this server

[abstract wigeon]

$multipanel

[left plaza]

thanks

[abstract wigeon]

$multipanels

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[atomic solstice]

$mp 😉

[abstract wigeon]

Oh it was mp

Ty

[left plaza]

also do I need normal bot in server if I have premium, because the standard one is the only one responding and working despite the premium bot having perms.

[jade topaz]

Hi

Someone?

Are you suport?

[abstract wigeon]

What can I help you with?

[jade topaz]

So you know how to put the username that opens the ticket as it is on this server?

[abstract wigeon]

You need premium for that

[jade topaz]

Oh ok thx

But i have premium

How do i activate? The name

What?

[abstract wigeon]

No, you can remove the normal bot.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[abstract wigeon]

Follow the instructions shown above ^^

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[wicked scroll]

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[wicked scroll]

@jade topaz ^

[abstract wigeon]

Ty again

[left plaza]

but when I remove the bot, it then doesn't work

[abstract wigeon]

Did you follow the instructions?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

Greetings, want to make, if someone opens a ticket, that the Support ranks get a DM. How can i do it ?

[abstract wigeon]

Not possible.

[jade topaz]

shiish

Kay, Thanks

[abstract wigeon]

No problem, sad I couldn't help you out

[ashen garnet]

is there a a hotlink to show how to change the payment method for subscriptions

[humble sequoia]

-- moved to ticket --

[quaint wasp]

I lost my stuff to a wipe

[ashen garnet]

Is there a way to purge all closed ticket channels. ?

[abstract wigeon]

Nope.

[ashen garnet]

rip

[forest goblet]

No, but you can just paste $delete everywhere

[ashen garnet]

[hasty thicket]

Hello can i ask? IS it possible to create one embed with more then 1 reaction a send ticket to diferent categories?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[abstract wigeon]

Follow the instructions shown above ^^

You need to assign different reactions for every panel.

[quaint wasp]

How do you get your stuff back from a wipe

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[abstract wigeon]

^^

[eager cargo]

@quaint wasp

If you had a backup / restore key generated already, you can restore your configs if you paste that key into your new servers Server Configs in the dashboard

[quaint wasp]

I didn’t

[eager cargo]

Do you have your old server ID?

[quaint wasp]

No

[eager cargo]

Then unfortunately, you cannot restore the configs. Sorry.

[prime ferry]

How do I make a ticket so people in my server could click on it and get a support ticket?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[abstract wigeon]

Follow the instructions shown above ^^

[cunning ember]

for some reason i cant see the emojis whenever someone puts an emoji

same thing with my chromebook

[abstract wigeon]

Does the bot have the required permissions?

Run $debug in your server

[cunning ember]

OH WAIT NEVERMIND I FOUND THE ISSUE

i accidently put dont show reactions on messages

[abstract wigeon]

Oh

[tired zenith]

hello! we’re looking at using Ticket Tool as a way to age-verify members in our server ~ some concerns were raised by members regarding the bot cache and saving anything sent in tickets - as for verification we ask that they send a selfie with their ID, and we ask them to delete their images after.

So my question is, when the bot creates the ticket, are any images/content saved any where on the bot side of things? Even when they have been deleted?

[upper flower]

If you have transcripts = image is still in ticket = it will save the image into the transcript

If transcripts are turned off = image in ticket = bot does not save image

Transcripts turned off = image not in ticket anymore = bot does not save image

But the bot does not save anything internally. The transcripts just generate a link and stuff, but the bot doesn’t save it

[tired zenith]

perfect - thank you so much!!

do i have consent to share a screenshot of your reply in the sever?

@upper flower

[upper flower]

Go right ahead. This channel is public 🙂

[tired zenith]

Thanks again!!

[upper flower]

👍

[jade topaz]

Hello

I have no idea how to set this up to my server

I tried reading the article thing but it made no sense

[eager cargo]

#573205317870157855

Oh.

Where in the setup process are you at right now?

[jade topaz]

Oh wait, it wasn’t that #573205317870157855 I read... lemme read that actually that might help

[eager cargo]

It's a quite easy process

Open a ticket in #🎫│make-a-ticket if you need more help

[jade topaz]

alr thanks

[eager cargo]

Anytime

[jade topaz]

It worked... I appreciate it so much

Have a great day!

[eager cargo]

You too

[river coyote]

How do you make it so it pings a certain role when you open a ticket?

[eager cargo]

Quite easy! Read the embed below & you'll find out! 😄

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[river coyote]

Thank you

[eager cargo]

My absolute pleasure!

[quiet cradle]

How can i make a ticket

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[cunning crow]

can i attach ticket reaction by setting a message id ?

like i want to attach that reaction in an embed message that i created through a webhook

[atomic solstice]

Nope, that cannot be done

[cunning crow]

oh alright thank you

[atomic solstice]

the bot creates an embed which you can edit

[cunning crow]

can i attach images in that embed ?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[atomic solstice]

yeah but its a premium feature

[cunning crow]

oh

thank you @atomic solstice

[atomic solstice]

no problem

[tame depot]

can you help me

[atomic solstice]

What do you need help with?

[tame depot]

my ticket tool is not working

[atomic solstice]

ok, which part is not working

[tame depot]

se here

i have add the ticket tool bot but i can not find it here

[jade topaz]

Can I inquire here?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[atomic solstice]

@tame depot check this ^^

[atomic solstice]

yes you can

[tame depot]

ok

[jade topaz]

I asked for a ticket tool yesterday evening, but it came to me by e-mail, but when I went to the ticket tool, it didn't say that it was gourmet.

[tame depot]

its working know thx

[iron night]

Gave 1 Rep to Satisfy (current: #6 - 28)

[atomic solstice]

no problem

[jade topaz]

Premier feature doesn't even work

[atomic solstice]

so did you pay for Premium, invite the premium bot and enable it?

[jade topaz]

How to activate? I made an invitation and made a purchase

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[atomic solstice]

@jade topaz here ^^ You have to go to the dashboard and to the Server Configs there you can select the premium bot

[jade topaz]

Thank you very much!

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[atomic solstice]

Also make sure to check if you redeemed the premium ^^ @jade topaz

[jade topaz]

Thank you!

[atomic solstice]

No problem

[jade topaz]

Whenever I create a ticket in my own server, I don't get added to my own ticket, while my Support team does get added. How do I fix this?

[atomic solstice]

please check the permission options in the dashboard and make sure the User Opened Permission has the View Messages on

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[jade topaz]

like this?

[atomic solstice]

yes

[jade topaz]

because I already have it like that and it doesn't work

[atomic solstice]

so when you click the reaction it opens a ticket which you cannot see but the support team can?

[jade topaz]

Yes

[atomic solstice]

are you using the View server as role function?

[jade topaz]

Yes

[atomic solstice]

that's the problem then

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

Apr 26, 2021, 8:41 AM

[jade topaz]

oo

[atomic solstice]

it works, if the staff team can see it it means that the tickets open normally and users will be able to open tickets

if you turn off the view server as role you will also see your tickets

[jade topaz]

Okay i'll try with an alt acc or something, thanks :)

[atomic solstice]

no problem

[low yew]

How do I set the whole team or a certain role to be marked when a ticket is opened

[craggy geyser]

By marked do you mean pinged?

Or able to view?

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[craggy geyser]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[craggy geyser]

One of those two should do what I think you are asking

[low yew]

Yes

[low yew]

I have set the team role as the team support role but it won't be pinged

[low yew]

oh wait

i didnt see that

[robust ingot]

Is there arabic support

?

@team

[atomic solstice]

yes

[robust ingot]

Where

[atomic solstice]

you can open an arabic ticket from #🎫│make-a-ticket

[robust ingot]

Ok

[boreal lotus]

Hey Hey.. for some reason my ticket is getting instant deleted after closing it

[atomic solstice]

Go to the panel configs, pick the panel you want, General options and enable Two Step Ticket

[upbeat rampart]

how do i make it so when creating a ticket the bot pings the support team role

[robust ingot]

Your arabic supporter isn't available

Helppppppppp

@atomic solstice

[atomic solstice]

be patient, everyone has lifes outside of discord as well. we cannot be available 24/7

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[atomic solstice]

here @upbeat rampart ^^

[robust ingot]

Ok

[upbeat rampart]

thank you!

[jade topaz]

Is there any way to check previous tickets of a user?

[atomic solstice]

you can do that if you have a logging channel setup and a transcript channel

with the logs you can see how many tickets a user opened

and with the transcripts you can read the last 1000 messages in the ticket before it was deleted

[jade topaz]

Status bot?

[mystic hound]

@jade topaz

[jade topaz]

Yes

Aha, I see it right now

Thanks

[mystic hound]

👍

[jade topaz]

I've been researching and looking for this for a while but I couldn't find this anywhere 😦

I would appreciate if someone can help me further 🙂

[scenic plinth]

$help multipanel

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[scenic plinth]

Hm

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[atomic salmon]

Bonjour !

Im french

[jade topaz]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[jade topaz]

Site is down?

[devout lark]

yes

its working but very slowly

[upbeat ice]

Hey guys i just wanna ask if i can have a statistic about the from the tickets tool bot, like how mush ticket i got per day who closing the tickets and some like this?

[tribal cedar]

As of yet that is not a feature

[upbeat ice]

so for now i can not get any of those data?

[tribal cedar]

Correct

[upbeat ice]

thank you @tribal cedar for informing me 😄

[iron night]

Gave 1 Rep to Enigma (current: #15 - 10)

[tribal cedar]

Anytime. I do know the ideas been kicked around but im dealing with rl so I haven't been keeping up on my prof duties as much as I would like

[jade topaz]

Where can I find the panel ID?

I'm kinda new and I bought premium

[craggy geyser]

The number on the right of the panel

(as in on the dashboard)

Those numbers

[jade topaz]

And how to type them?

$panel #1, #2 etc

[craggy geyser]

Just the number, not the hash

[drifting ravine]

Hello any support people can help me?

[craggy geyser]

What is the issue?

[drifting ravine]

Ticket tool is in my server, but not showing up on the website so i can't manage it

I have relogged etc.

[craggy geyser]

Have you logged out and in, or just refreshed the page?

If so, are you the server owner/have the administrator permissions?

[drifting ravine]

Yes, I have. I am not the server owner, but I do have admin permissions

[upper flower]

Do $level in your server

Or even better $debug

[drifting ravine]

there is a verification on my server, will this mess with it or other bots?

[upper flower]

No?

[modern torrent]

How do I set up the bot to just say open ticket ina. Specific channel

[pallid night]

Hi guys.. I am looking for a bot that can create sales listing on my server.. Is there anything created with this purpose from the same creators of ticket tool?

[eager cargo]

First ya gotta make your panel, once you've done that you can customize the message & do all sorts of cool things

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[eager cargo]

Go ahead and read over those and you'll be all set 👀

[marble spruce]

Is there a way to make the bot create a ticket when someone does $new or $create

[upper flower]

https://i.imgur.com/on031A8.png

@marble spruce

[marble spruce]

Does the $create work or is that not a command?

[upper flower]

Nope, $create isnt available, Only $new

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/836402257867571220

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
132/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
🐍𝔹𝔼ℕ𝕁𝔸🐍#7777
User ID:
737418293304098988
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","subV1","time"]
Current shard:
1
API Latency:
81

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[brittle canopy]

$vote

[humble sequoia]

Votes

Current Votes: 4
Lifetime Votes: 40
Linked Votes: 40

Vote Links

Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 414262796222595073
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 2 days, 0h, 0m
To redeem your current votes use $vote redeem

[brittle canopy]

$vote redeem

[humble sequoia]

You need atleast 6 votes to redeem

[brittle canopy]

$vote redeem

[marble spruce]

$vote link @marble spruce

[humble sequoia]

You can't link to yourself.. sillypants. =)

[marble spruce]

oof how does that work?

[scenic plinth]

If you link it to someone, everytime you use $vote, the vote goes to their vote count, where they then can redeem premium perks and the such.

[marble spruce]

ah gotcha

ty

[scenic plinth]

No probs :)
Have a great rest of your day!

[marble spruce]

you too 🙂

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[marble spruce]

So i have the trial premium, what should i use to show a image at the bottom left?

I tried lightshot, but it only made it blank(hope thats not advertising)

Also how do i link premium with my discord account?

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Apr 27, 2021, 5:23 AM

[atomic solstice]

@marble spruce here is the best way to add the images to embeds

[marble spruce]

thank you

[atomic solstice]

no problem

[marble spruce]

how can i make the bot do something like this: #🎫│make-a-ticket message

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[atomic solstice]

here is how you can do it @marble spruce ^^

[marble spruce]

Thanks again ❤️

[atomic solstice]

no problem

[marble spruce]

Can someone give me the announcements ping role? for some reason, its not allowing me to click on the reaction role,(i click it, but it immediately takes it back)

[atomic solstice]

try now again

[marble spruce]

nope :/

[atomic solstice]

will be fixed soon

[marble spruce]

ok

[versed lake]

How do you make a panel for ticket tool

[atomic solstice]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[atomic solstice]

like this ^^

[versed lake]

How do I get there

[humble sequoia]

https://tickettool.xyz/manage-servers

[versed lake]

Can U only make the ticket it if your the owner of the server?

[abstract wigeon]

Thank you for helping the community members! @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #5 - 32)

[versed lake]

?

[atomic solstice]

in terms of creating the panels, they can only be made from the Dashboard so only the owner, people with administrator or the role which is added to the dashboard roles can make them. But in terms of tickets from the server everyone can make tickets by clicking on the emoji under the panel which you send

[versed lake]

Ok I got the owner role right from my mate and I'm adding the bot to the server. But when I go to manage servers it isn't coming up

How do I add roles to the dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[abstract wigeon]

Follow the instructions shown above ^^

[atomic solstice]

the Owner role has to have Administrator or it has to be added to the Dashboard roles

[versed lake]

Ok

[abstract wigeon]

You can check what level you have by running $level in your server.

You need to have one of the following levels: 6, 4 or 2.

[versed lake]

How do you change your levels?

[atomic solstice]

well the owner of the server has to either give the Owner role to the dashboard roles or give the role Administrator

that how the levels change

[versed lake]

Ok thanks guys

[atomic solstice]

np

[boreal lotus]

Hey Hey! How can i make multiple reactions like in "make a ticket" channel?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[atomic solstice]

@boreal lotus here ^^

[boreal lotus]

thanks c:

[subtle fable]

Can the originator of a ticket see it once it is closed? We're looking at having Support Staff close a ticket and then continue the conversdation between themselves (without the originator) and then if needed re=open ticket to continue the conversation with the originator. But I can't see how this stops the originator viewing the ticket once closed, or seeing the Support Staff's conversation once re-opened (? 😦 ?)

[atomic solstice]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[atomic solstice]

here is how ^^

you just add the Read messages permission for the Support Team Closed permissions

[subtle fable]

ah ok. oh yeah ok. Thanks I'll play in there for a bit 🙂

[craggy geyser]

But I think if it is reopened, the support staff convo will be seen

[subtle fable]

ummm....should this say something like permissions will be set on every OTHER role when Support Staff close a ticket?

when support staff close a ticket I DON'T want the originator to be able to see it, and ideally IF reopened the originator can't see the Supports Staffs discussion while it was closed (but I don't see that as possible at all)

[atomic solstice]

no, these are for support only

for the member

you have to go to User closed permissions

[subtle fable]

ah yes

[atomic solstice]

this will not be possible since you cannot hide a part of chat on discord

[craggy geyser]

All you can do is delete the support messages before opening it

[subtle fable]

understood. Thanks all very helpful

[umbral cove]

miha.si😎😜🐱🏍😃 has been silenced for 10m
Reason: Posting Discord Server Invites

miha.si😎😜🐱🏍😃#2577 | 789160962987917362

[quiet cradle]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[vagrant wagon]

how do i edit my original multipanel message

https://tenor.com/view/okay-bye-anna-frozen-gif-4958067

[forest goblet]

Edit it on the dashboard and then react with 🛠️ .

[vagrant wagon]

ty

[marble spruce]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[subtle fable]

but that just changes the actual reaction icon....not the description in the panel yeah. I couldn't find where to edit the panel itself

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[mystic hound]

Does that help?

[subtle fable]

yeah but on the reactions area you can edit the reaction icon for clise, reopen, delete etc..but not their panel descriptions.

that i could find 😩

[worn pollen]

How to totally turn off ticket limit?

[mystic hound]

You cant.. Just set it really high

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[worn pollen]

ah ok thx

thx @mystic hound

[iron night]

Gave 1 Rep to Light (current: #3 - 44)

[jade topaz]

How can I make the tickets appear in a category that I put in my server, I mean that they only appear in that category

[scenic plinth]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

Thanks

[iron night]

Gave 1 Rep to zlyzzツ (current: #6 - 30)

[scenic plinth]

Your welcome, have a wonderful day :)

[mortal geyser]

hello, i open a french ticket but no-one come so i translate my request in english. I need to wait a french or because i translate it someone else can come ?

[scenic plinth]

French support usually is a little longer due to limits in another language. English users just started school and most people are starting work, they will respond eventually.

La prise en charge du français est généralement un peu plus longue en raison des limites d'une autre langue. Les utilisateurs anglais viennent de commencer l'école et la plupart des gens commencent à travailler, ils finiront par y répondre.

[mortal geyser]

I can speak twice np

Thanks my ticket can help all french support so if it can be read is better :p

Thanks @scenic plinth

[iron night]

Gave 1 Rep to zlyzzツ (current: #6 - 31)

[mortal geyser]

sorry for the ping

[scenic plinth]

Your welcome, have a wonderful day :)

[mortal geyser]

now you have one more thanks

you too

[hot tinsel]

I have a premium key and have been using it with an existing discord, but I'd like to move my ticket tool (and premium key) to another discord. Is this possible?

Second question, is it possible to export/import my ticket tool panel/configs to the new server without manually remaking them?

😄

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[scenic plinth]

$transfer

[humble sequoia]

Premium Transfer

If you would like to move premium, panels, & tags to another server, please provide your old servers ID and your new servers ID or you can use our transfer feature yourself, learn more here

How do I find my server ID.

Open your Discord server, right-click on the server name, then select Copy ID or you can do $id in your server.

Server deleted? Can’t find the server ID?

If the server is deleted, please go into your search history and find the last time you were managing that server. At the end of the website, it should show a ID. That is your server ID.

I can't find either of them

Please notify a Support Team member that you can not find any of your Server IDs & they will assist you.

[scenic plinth]

@hot tinsel^ There you go :)

[hot tinsel]

Thanks a lot, Vxie!

thanks @scenic plinth

[iron night]

Gave 1 Rep to zlyzzツ (current: #5 - 32)

[scenic plinth]

Your welcome, have a wonderful day :)

Support members will be with you as soon as possible, keep in mind most people in the US just started school or work.

I'm sure they will be able to help you either way.

[tawny sleet]

Can i have the link bot plz

For invite

[scenic plinth]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[scenic plinth]

@tawny sleet^ Bottom link

[tawny sleet]

No not the primeime

[atomic solstice]

that link is for the free bot

[carmine pumice]

Hello, wondering it I can make a ticket close after say 24 hours of inactivity?

or maybe do a thing where it asks if the person wants to close the ticket automatically?

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[fringe python]

помогите

[old shard]

How do I make it to where certain staff are able to see tickets? It seems only those with admin perms or admin role in the discord are able to do so.

[scenic plinth]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[scenic plinth]

@old shard ^ There you go :)

[old shard]

Thank you so much!!

[iron night]

Gave 1 Rep to zlyzzツ (current: #5 - 33)

[scenic plinth]

Your welcome, have a wonderful day :)

[old shard]

I love the ticket BOT as it keeps things private for players. Thanks to the dev for creating it and all those who keep it running! You have a good day too 🤗

[iron night]

@old shard :: You can't rep zlyzzツ#3643 for 58 minutes and 28 seconds. Try coming back later?

[jade topaz]

How can I, when people open a ticket, what the text of the ticket tool appears, how can that text be changed to another?

[languid slate]

you have to go on the dashboard

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[scenic plinth]

There you go :)

[jade topaz]

thanks

[agile shoal]

How to create a ticket?

[scenic plinth]

#🎫│make-a-ticket, if not here follow the embed to create one in your own server.

[desert scroll]

#🎫│make-a-ticket

[scenic plinth]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[agile shoal]

Thx

[jade topaz]

Where do you give suggestions?

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[craggy geyser]

Here ^

[pseudo seal]

i got ticket tool to my server today and it works for owner admin and mod but not for the members what can the problem be?

[craggy geyser]

As in when the admin and mods react it opens a ticket but does nothing for other people? If so it is the reaction setttings

[scenic plinth]

Make sure you don't have roles blacklisted for reactions, this can prevent the members from creating tickets. You can also try editing the "user opened permissions" and set it to read & send messages. This seems to be a common mistak, however a simple fix.

[pseudo seal]

ok thx

[craggy geyser]

Make sure that is not ticked

[jade topaz]

it says ^suggest in #deleted-channel

[craggy geyser]

It doesn't say deleted channel for me. Are you in the community server?

[jade topaz]

nop

[craggy geyser]

That might be why. It is a channel in there

[scenic plinth]

Join the community server, if you need to get guided feel free to ping me in general chat there and I can help you.

[bold imp]

wagwan my g
how do I edit the description in the support thing

This

[scenic plinth]

$embedmessage

One moment, sorry.

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[scenic plinth]

If you want to change the message where it says {user} Welcome, follow the below embed.

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[vital lion]

السلام عليكم ورحمة الله وبركاته

[robust sandal]

亗 |〖𝐀𝐁𝐎 𝐅𝐀𝐇𝐀𝐃🇴🇲〗

Peace be upon you and God's mercy and blessings

Arabic (ar) → English (en)

[scenic plinth]

...

[tall nest]

um my server i want to manage ticket tool wont show up

how do i fix that

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[scenic plinth]

There you go :)

[tall nest]

found it!

thanks

[scenic plinth]

:)

[bold imp]

How 2 do with role?

k thx ping

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[marble spruce]

is there a way to get rid of the panel name on the reaction panel thingy?

[pale pilot]

If you have premium, yes. You can replace it with the {empty} variable

@marble spruce

[marble spruce]

ok thank you, also how do i get the premium role if i have the premium bot?

[scenic plinth]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[scenic plinth]

@marble spruce

[merry quest]

Heyho. I got the problem that the perms for @ everyone don't get set

[scenic plinth]

If you want everyone to see the ticket, configure the "keep visible" you see in your screen.

You can try resending the panel as usually when you make changes to the panel you need to resend it to the channel.

[merry quest]

thanks! that fixed it 😄

thanks @scenic plinth

[iron night]

Gave 1 Rep to zlyzzツ (current: #5 - 34)

[runic hull]

Hey, the bot randomly started putting tickets in the wrong category. Instead of putting them in the category saved, they are putting them at the top of my server.

[scenic plinth]

You have likely hit 50 channels in the category, it is a discord limitation and nobody can do anything about it. Sorry.

[runic hull]

I didnt even know that existed, Thanks for the info.

[scenic plinth]

No problem, have a nice rest of your day!

[runic hull]

you too

[drifting ravine]

what does auto pin ticket do?

[wicked scroll]

pin the first message when the ticket is opened

Example:

[frozen ridge]

How can I stop ticket tool from auto closing tickets when the user leaves the server?

[eager cargo]

dashboard > manage servers > select server > panel configs > panel settings > automation options > then switch auto close to off

[frozen ridge]

thanks :)

[eager cargo]

My pleasure

[graceful stream]

Bot suddenly ignoring commands for anyone else? 🤔

Premium bot

[tribal maple]

yeah happening to me too

[upper flower]

Hi

We are restarting some servers

[tribal maple]

oh alr understood

[graceful stream]

Gotcha, ty ❤️

[upper flower]

premium bot u said?

[graceful stream]

Yep yep

[upper flower]

Okay thanks

[graceful stream]

Shard 8

Np

[upper flower]

Does it show online?

[graceful stream]

Yes

[tribal maple]

yes

[graceful stream]

Ignores commands though

[tidal bear]

uhm the bot isnt responding to commands and reactions

[upper flower]

Yup, we are restarting

[tidal bear]

ah i didnt know lol

[upper flower]

All gooood

@graceful stream working for u now?

[graceful stream]

No luck

Ignoring $rename command

And close

[upper flower]

@graceful stream create english ticket pls

[solid stream]

The bot seems to be doing everything it should.

best guess is that discord is having issues.

[humble sequoia]

Pong! Latency is 230ms. API Latency is 81ms [-]

[upper flower]

?ping

[umbral cove]

Wick Status:

<:online:660789937205149740> Shard [0]:

Latency: 41ms
Uptime: 12d
Resources:
RAM: 201 MB
CPU: 8.50%
Size:
Servers: 59
Members: 521.6K

<:online:660789937205149740> Shard [1]:

Latency: 20ms
Uptime: 12d
Resources:
RAM: 197 MB
CPU: 3.15%
Size:
Servers: 42
Members: 487.9K

<:online:660789937205149740> Shard [2]:

Latency: 26ms
Uptime: 12d
Resources:
RAM: 94 MB
CPU: 2.17%
Size:
Servers: 46
Members: 195.9K

[solid stream]

Since I don't see anything wrong in the logs.

[scenic plinth]

The bot doesn't seem to be having issues in the 43 servers I share with it.

[graceful stream]

Our bot is on strike

It demands higher compensation

[mint birch]

is there limit panels? for free?

[graceful stream]

@tribal maple Are you on premium?

[scenic plinth]

There shouldn't be no, do you have an issue?

[tribal maple]

yes

[humble sequoia]

Pong! Latency is 263ms. API Latency is 80ms [-]

[upper flower]

ofc it works here..

[graceful stream]

Are you on the trial? I'm wondering if it's a key validation issue

[worthy spruce]

Hi, the ticket tool bot isn't responding to commands nor reactions in my server

[upper flower]

😐

#📣│bot-news

[scenic plinth]

#📣│bot-news

[graceful stream]

Poor stitch 😂

[worthy spruce]

Oh

[upper flower]

I like ur thoughts. time to look into

[graceful stream]

❤️

[scenic plinth]

There's a possibility it might be like that for premium or some shards, none of my servers have a issue.

[scenic plinth]

Are you on premium or normal?

[worthy spruce]

Premium

[scenic plinth]

Premium issue, as I thought. Rip. Well dev is looking into it.

[humble iris]

So I am about to add this bot to my group a few things
So ppl just got to open a ticket then it auto makes a channel for them and your mods and admins ?

Like how do I set this up

[scenic plinth]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[humble iris]

I want the free one

Not premium

[scenic plinth]

Its the same, the command is just setup with premium.

It's the same thing as well, just premium offers more.

[tribal maple]

No I paid for it

[graceful stream]

What shard is it on? You can click the bot's profile and it'll tell you

[tribal maple]

Shard 8

[graceful stream]

@upper flower Both on shard 8

[upper flower]

mucho interesante

[humble iris]

Does the bot need administrator role

Anyone?

[scenic plinth]

No, usually preferred. When you invite the bot, it should have the permissions listed when you selected the server.

[humble iris]

Ya I am up to the making panel I did it but says this

It needs to be able to view and send info in that channel

[scenic plinth]

Simple channel issue, on the channel, allow it's role to "read and send messages" as well as "add reactions", then see what happens from there.

[humble iris]

I think I got it

I got it

How do I set it up tho
When the channel is created it goes next to the ticket tool one

@scenic plinth

Or anyone know

[scenic plinth]

Can you show me what you mean by "it goes next to the ticket tool one"

[humble iris]

Like it goes next to this

When they get out in there room

[scenic plinth]

Ok, are you on PC or mobile.

[humble iris]

I could go on a laptop

If needed or phone

[scenic plinth]

It's what you prefer easiest

[humble iris]

Phone

[scenic plinth]

Ok, do you know how to edit channel permissions?

[humble iris]

Yes

So which ones do I do

[scenic plinth]

Ok, when you edit channel permissions, go to the "permissions" tab, go to "add role", and go add ticket tools role, and allow the permssions;

• Read Messages
• Send Messages
• Add Reactions

And save the permissions by hitting the blue button in the bottom right of your screen.

[humble iris]

I did that

For the role of it

It makes a channel on the top tho
I want it next time the open ticket

@scenic plinth

[scenic plinth]

Are you creating a channel? It shouldn't make a channel, you are simply editing permissions to allow the bot to send it.

[humble iris]

The bot makes it own channel I want it placed tho under open a ticket

Like ticket 001 under that

[scenic plinth]

You will have to move the channel, it doesn't send in a open ticket.

Oh wait, are you talking about where to place the open tickets?

[humble iris]

Yes

Like after they press the button

To open one

[scenic plinth]

I thought you were talking about the channel permissions, apologies.

If you want it to go to a category, follow the embed below.

[humble iris]

No worries, sry I was not clear enough.

[scenic plinth]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[scenic plinth]

You will have to resend the panel as I believe it won't use those settings until resent, but it should open tickets in the category you define.

[humble iris]

Huh

I just want there support one to go there

Like under this

Not here

[scenic plinth]

It by default creates the channel (ticket) under the channel(s) in the category, there isn't necessarily a way to create it in the middle of the category without moving it yourself.

[humble iris]

How do I move the ticket 0002 so that will be under open a ticket

Not under announcements all the way on the top

[scenic plinth]

You said you are on mobile right?

[humble iris]

Yes, that is correct.

[scenic plinth]

Ok, to move a channel, you will need to go to your server settings. (Hit the three dots by your server name if you don't know where this is)

Select "channels"

Select the three lines at the top right of your screen, and select "text channel"

Here, you will see lines show on the side of each channel name, click and drag on the lines, you should see it is moving. Place it under the channel you desire.

[humble iris]

No I do not think you understand what I am saying haha
When the bot makes the channel for support I want that
But it is auto so idk how to move it under the ticket bot to open

@scenic plinth

Do you want me to test it on yours ? @scenic plinth the one in the group

[tame tree]

How do I fix this for my premium key

[lilac girder]

have you check if the key is valid or not

[tame tree]

How do I do that?

[lilac girder]

from that it seems that the key is invalid/ used?

[tame tree]

I see that lol

How do fix it

[safe osprey]

U cant fix what is not an error

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[wicked scroll]

@tame tree ^

[tame tree]

I did it says the same thing

[humble sequoia]

-- moved to ticket --

[weary nebula]

How do I get my coins that I have not received

[wicked scroll]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[wicked scroll]

Here is @pseudo glen Support

[bleak viper]

eta on when reactions will be working again?

[eager cargo]

Unfortunately not, the Development Team is looking into it and trying to see whats going on at the moment. Please be patient.

[quartz idol]

Hi. How do I create a support team that is tagged when a ticket is created?

[humble sequoia]

-- moved to ticket --

[subtle fable]

Reaction Settings.....we can change the icon for them (eg deletion in example below)..but not the description/reaction name in the panel. Or can we..?

and when changed ity seems the icon on bottom changes but not the one inside the panel (?)

[atomic solstice]

you change the reactions from the reaction options and the embed message in the moderator options

[jade topaz]

Is there still a free trial for premium?

[subtle fable]

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #6 - 33)

[subtle fable]

yes we are on it atm

[jade topaz]

The free trial?

[subtle fable]

yeah. 4 days left on it though I've already purchased a subscription

[jade topaz]

Can you link me how to get it? I can't seem to find it.

[subtle fable]

ah...wasn't me that signed up for the tyrial 😦

[jade topaz]

I found it, thanks tho!

[void pumice]

how do i get a custom message like this?

[umbral cove]

kiu has been silenced for 10m
Reason: Posting Discord Server Invites

kiu#0064 | 782196219974778880

[void pumice]

lol

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[atomic solstice]

here ^^ @void pumice

[snow bison]

can somebody like tell me how to make sure that the transcript also saves the messages when the ticket is saved

[candid maple]

Hola alguien habla español?

[snow bison]

i dont know spanish

[candid maple]

spanish?

[snow bison]

i prefer english

wait

[candid maple]

me no 😦

[snow bison]

u r not support

oof

[snow bison]

@atomic solstice can u help?

[candid maple]

I don't speak so much English, can you speak Spanish?

[snow bison]

i dont know spanish

[candid maple]

Well I English yes

[snow bison]

can we talk later i need to solve my doubt

[candid maple]

How old are you and what is your name? XD

[candid maple]

Yes, yes, calm down

[fierce thistle]

why it says like this for me https://cdn.discordapp.com/attachments/785653985771257866/836863472309501952/unknown.png

[atomic solstice]

Please don't ping Support and transcript saves the last 500 messages in the ticket

[abstract wigeon]

This is not a community server. This server is only intended for support on the bot. If you would like to hang out with other Ticket Tool users, join the community server.

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[abstract wigeon]

Link ^^

[abstract wigeon]

You are trying to login to the help page, which is only intended for support team. You need to login to the main website, link can be found here: https://tt.bot