🆘│community-support

[grave fiber]

Sorry, where can I use this bot commands to check my votes?

[scenic plinth]

Votes were moved to the community server. You can find it in #827209540671111210.

Or, in your server you can use $vote to check all your votes.

[frozen tide]

مي نيد رتب

IM FROM libya

[abstract wigeon]

Welcome to Ticket Tool!

[kindred frost]

how many tickets can be created ?

[abstract wigeon]

As I know there isn't really a limit.

The only limit I know is this:

One user can only create up to 99 tickets.

[pale pilot]

at the same time

The ticket limit is 499 at the same time, because discord only allows 500 channels to be in a server

[frozen tide]

IM FROM LIBYA

[spring field]

I would like to use this service heavily. Any support available to spitball ideas to see if this application would fit the scenario?

[knotty condor]

I Ned help

[abstract wigeon]

How can I help you?

[knotty condor]

German?

[abstract wigeon]

I can translate

[knotty condor]

Ok

Ich habe einen ticket gemacht könen air da schreiben

[robust sandal]

ANIME GOTT猿

I have made a ticket can write air there

German (de) → English (en)

[abstract wigeon]

Yea you can write a custom message if you want.

[robust sandal]

Daniel Harrison

Ja, Sie können eine benutzerdefinierte Nachricht schreiben, wenn Sie möchten.

English (en) → German (de)

[knotty condor]

Wie geht das ?

[robust sandal]

Trying to translate to German but detected as German.
Please don't waste translations by trying to translate to the same language.

[robust sandal]

ANIME GOTT猿

How does that work?

German (de) → English (en)

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[abstract wigeon]

^^

[knotty condor]

Ich habe halt einen ticket gemacht da würde ich mit ihnen chaten

[robust sandal]

ANIME GOTT猿

I just made a ticket because I would chat with them

German (de) → English (en)

[knotty condor]

Könten sie das machen ?

[robust sandal]

ANIME GOTT猿

Can they do that?

German (de) → English (en)

[knotty condor]

Ja oder nein

[robust sandal]

ANIME GOTT猿

Yes or no

German (de) → English (en)

[jade topaz]

need help

[inner aurora]

with?

[jade topaz]

i added this bot to my server but doesnt works

tried 3-4 tutorial but nothing

[inner aurora]

@jade topaz as per our #546557408902905896 please do not DM people without asking. Have you looked at our setup guide?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[jade topaz]

sorry, yes i did

you cant join my server and do it no?

[inner aurora]

No, but you're welcome to ask some questions here, or open a support ticket in #🎫│make-a-ticket

[regal dragon]

how do i put custom emoji in embed?

do i put the id in?

[atomic solstice]

you have touse the emoji ID

[regal dragon]

yes i have that

do i type it in like this?

emoji name:ID

[atomic solstice]

you also have to use the <>

[regal dragon]

like this?

[atomic solstice]

:ghostsupply:

[regal dragon]

alright got it

thanks alot

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #13 - 10)

[atomic solstice]

like this but also another : in front of the ghostsuply

[regal dragon]

noted

it just show up like this

[solid stream]

You will need to use the id

$id

[humble sequoia]

<:blobthumbsup:494901804476137482>

:blobthumbsup:

[regal dragon]

yep i did that and it show :(emoji name): only

[solid stream]

Make sure TIcket Tool has access to that reaction

It needs to be in the server with it.

(same as any normal user)

But since you're using it as a reaction I would think it does.

and to confirm, you're using this?

[regal dragon]

okay when i use <:833217517555023912>

it shows error

did i copy the ID correctly?

this is how i got the ID

i clicked the "Copy ID"

[solid stream]

to get the id you will either need to use \Emoji or $id Emoji

[regal dragon]

ah i see

[solid stream]

!blobthumbsup

^ using backslash

Mobile has issues with it sometimes so I added the $id command

[regal dragon]

noted thanks a lot

[solid stream]

now, it looks like the ID is indeed the same as the image url ones (I didn't know that)

but that doesn't seem to be what you used.

\shrug

[regal dragon]

got it

btw when i set up multipanels

why wont the second panel's embed text show up?

i only see the first embed text

[jade topaz]

how do i opeb my ticket?

open*

how do i open my ticket when somsone ask to talk with me ?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[jade topaz]

thanks 🙂

[mystic hound]

it shows the embed text of whichever panel you send first using $panel id id id so you'd have to enter all the text you want in the first panel

[regal dragon]

got it

[tight oar]

Hi

i need help

[mystic hound]

Hello, it appears you've already made a ticket, you can continue in there

[trim kelp]

hi
I'm sorry, I added the robot to my server, but when the letter is clicked, the ticket does not open. What should I do?****

[inland hemlock]

How do I make all my staff view a ticket without have adminsitrator perms?

[pale pilot]

@trim kelp don't ask for help in #📈│reviews

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[pale pilot]

Try these steps please

[compact frigate]

Как сделать что бы когда кто то создал тикет то упоминулась создателю сервера

[robust sandal]

Линкес

How to do what would when someone created a ticket that was mentioned to the creator of the server

Russian (ru) → English (en)

[timber jacinth]

‏Hello, I have a bug on your site, the problem is that I created a server and added the bot, and on your site I did not find the server for me to modify it, and what is the solution

[glass drum]

Just log out of the site and go back in

[timber jacinth]

Ok i will try

[timber jacinth]

The move has succeeded , Thank you

[iron night]

Gave 1 Rep to Chandis. (current: #34 - 1)

[timber jacinth]

How do I put these things up to give a nice look

[abstract wigeon]

What do you mean?

[timber jacinth]

In which I mean a circle

ArabShield Community And Help Team

How inferior like her

[jade topaz]

Can Someone Help me ?

My Server isn't Show in Setup Site ?

Anyone Know Why ?

[abstract wigeon]

Log out and back in again

[jade topaz]

When I Login Make Me Error

[timber jacinth]

Do you can help me @abstract wigeon

[abstract wigeon]

Do you mean move it to the right or?

[jade topaz]

Ok Thx Solved <33

[iron night]

Gave 1 Rep to Daniel Harrison (current: #16 - 6)

[abstract wigeon]

No problem at all.

[timber jacinth]

🤦🏻‍♂️

[abstract wigeon]

You can type it in Arabic if you want and I can translate it.

[timber jacinth]

I need someone who speaks Arabic for me to help me

[timber jacinth]

Okay

كيف اكتب نفس الي موجود هنا فوق الي فيه دائره ArabShiled Community و __Help Team __ اريد ان اكتب نفس مكانها

@abstract wigeon

[robust sandal]

آبـوُ وُصْـمَــخٌ

How can I write the same thing that is here above the one in the community ArabShiled department :AS_red: and __Help team :AS_red: __ I want to write the same place

Arabic (ar) → English (en)

[abstract wigeon]

Oh, so you want to add your own text to where ArabShiled Community text is?

[timber jacinth]

Yes

[abstract wigeon]

Ohhh, now I get you.

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[abstract wigeon]

Follow the instructions show above.

[timber jacinth]

This is the best news in my life

[abstract wigeon]

You can edit the Avatar name and the fotter

[timber jacinth]

Okay

[abstract wigeon]

You can add a avatar image too.

[timber jacinth]

Okay

[abstract wigeon]

Did it work out for you?

[sage steeple]

How can i open a logs for the bot ?

[uneven pebble]

i keep getting this message for transcripts on my bot? Transcript Failed to save

[pale pilot]

That means that the bot doesn't have permissions to the transcript channel

[pale pilot]

if you enabled logging in your panel configs you should see them in your logging channel

[uneven pebble]

gotcha pretty much give that channel the permissions so it can post to it

fixed thank you!

[molten ibex]

How to set roles that who can see a ticket or remove roles that a certain role can't see tickets

[abstract wigeon]

You can set a support team role.

[molten ibex]

Support team role has Trial mods ... I wanna remove trial mods from tickets

[abstract wigeon]

I'll get the instructions for you, 2 secs.

[molten ibex]

Sure

[abstract wigeon]

$help support team roles

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[molten ibex]

Aight I'll check them out

[abstract wigeon]

Follow the instructions show above ^^

[abstract wigeon]

Perfect, let me know if I can assist you with anything else.

[molten ibex]

Got it thanks for your help

[iron night]

Gave 1 Rep to Daniel Harrison (current: #15 - 7)

[abstract wigeon]

No problem at all, glad I could help you out.

[barren crown]

what

zijujuxsagcsetbr e f ux z

[abstract wigeon]

Huh?

[uneven pebble]

when a user opens a ticket how do i make it to were they have to fill out information vrs it just shows it in the header then they open a ticket and nothing happens but they opened a ticket?

[atomic solstice]

I don't really think I understood this correctly but you want the user to instead of openning a ticket fill out premade questions?

[uneven pebble]

pretty much

[atomic solstice]

the most you can do is just write the Questions in the Embed Message

and people just answer them in the ticket

[uneven pebble]

yup i have noticed that. It would be a nice feature to have. Most people when they need help do not read directions they are just seeking help. So yeah it would be a nice thing to have. Maybe only do it for prime payers

[atomic solstice]

well the feature you are suggesting is basically what application bots do. Plus if people don't read the important information even this way

but if you want you can suggest it

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[mystic hound]

you could use a tag to send your questions but that does require manual input

[uneven pebble]

im listening

i run a cluster server and we have over 100 people on it and when they request help we are trying to keep it organized. We can with this bot ticket. I have 4 questions i want them to answer.

[mystic hound]

You could simply write the 4 questions in your ticket message itself, so that it shows up when they make a ticket

[uneven pebble]

i have its a fail after 2 hours i got 4 tickets with nothing in them

[mystic hound]

or you can make a tag, a tag is essentially a predefined response that can be triggered by a support member, so you could make a tag which contains the 4 questions, and whenever a ticket is opened a support member can send the tag

[mystic hound]

People not reading isn't going to stop regardless of how many measures you've got in place tbh, best bet is just to ping the user and ask them to answer the questions.

[atomic solstice]

yes this will happen even with the feature you suggested

people on Discord don't read

its just a fact

[mystic hound]

We have a whole channel with setup info, and then another channel that says asking for setup info in a ticket will just get you redirected to #573205317870157855 and yet we get at least 3-5 a day asking ''how do I set up the bot''

people just don't read most the time

[uneven pebble]

what if it was to be a forced requirement? IE user push the ticket creation button then it populates a Question they fill it it in does so until all Forced required questions are answered>

[mystic hound]

That's not a feature we have at the moment, you could suggest it by following this embed

until then your best case scenario is to just have manual intervention to prompt the user to complete all questions (either via a tag or just a support member asking them to do so)

[upbeat vine]

how do i set up the ticket tool bot

[atomic solstice]

please read #573205317870157855

[upbeat vine]

thx

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[atomic solstice]

this also ^^

[past imp]

the embed is not being edited after opting to close the ticket and the confirmation reactions are being added without that does it lack any perms or problem from bot side

[zinc swallow]

Hey does anyone know why this is happening?
https://i.imgur.com/obV1SsQ.png

https://i.imgur.com/VVN612m.png

I feel like its a discord thing but idk

[atomic solstice]

This is normal

[eager cargo]

That's Discord displaying your transcripts in HTML

[atomic solstice]

It was added by discord in an update

[eager cargo]

It's nothing we can control, sorry

[atomic solstice]

new displaying of files

[zinc swallow]

Ah looks kinda wack and unreadable tho ;-;

it used to just be a download to the html

Ill have to look into this

Is there a way to disable it?

on my side at least

[past imp]

does anyone know why this happens

[atomic solstice]

no, discord didn't provide a way to disable this

[zinc swallow]

Sad, ;-; i dont suppose BD has a solution either seeing as discord kinda booted them ;-; Welp well see what microsoft brings us after we get bought

[spiral wing]

How can I archive closed tickets ?

[scenic plinth]

The embed in which you showed does not edit when it is being closed, rather sends other embed messages such as who closed it or a save transcript option.

[scenic plinth]

Are you talking about transcripts?

[past imp]

but i guess it shd say react ❎ to cancel your action and ✅ to close the ticket

[spiral wing]

yeah

[past imp]

other things u said is working correctly

[scenic plinth]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[scenic plinth]

You can try editing the ticket message within the panel, but from what I have seen that isn't something the bot says by default.

If it has it's an old default message.

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[past imp]

oh

ty

thanks @scenic plinth

[iron night]

Gave 1 Rep to ᴍᴀʏ s. | ᴀᴍʙᴇʀ ɴᴇᴛᴡᴏʀᴋ (current: #5 - 28)

[past imp]

:)

[scenic plinth]

Glad I could help :)

[elfin jungle]

help

[atomic solstice]

what do you need help with?

[elfin jungle]

can reset the bot ?

[abstract wigeon]

Yes

[elfin jungle]

haw

@atomic solstice

[abstract wigeon]

Kick the bot and then re-add it

The easiest way

[elfin jungle]

u sure ?

[abstract wigeon]

Yeah, I can't find any other ways to reset the bot.

[meager osprey]

i've been trying all day long to open the setup panel but i can't login, can someone help?

[abstract wigeon]

The login is for staff only.

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[abstract wigeon]

Follow the instructions here ^^

[meager osprey]

no i mean this?

[abstract wigeon]

You aren't supposed to login there. Login on this website: https://tt.bot

[craggy geyser]

That login is for staff managing the docs page. Not for the bot itself

[meager osprey]

o h

okok ty

[robust meteor]

Hi i have a problem. i can't open Ticket on my serv ...

[abstract wigeon]

You need to edit the ticket limit.

[robust meteor]

I don't want make more :/

[abstract wigeon]

$help ticket limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[abstract wigeon]

Follow the instructions above ^^

[robust meteor]

Just i don't see the first ticket i can't delet

[abstract wigeon]

What do you mean?

[robust meteor]

i use Ticket tool in too many serv and i have the problem only on this serv

[abstract wigeon]

I'm not getting what the problem is.

[robust meteor]

I cannot create a ticket because according to the bot I already have an open ticket except that this ticket in question I do not see it

[craggy geyser]

Is it your server?

[robust meteor]

Sorry i use google translate :p

+1 @craggy geyser

[abstract wigeon]

Oh, I see

[robust meteor]

And i use this bot in too many serv and 0 problem

[abstract wigeon]

Have you looked through all the channels and categories?

[robust meteor]

ofc

[abstract wigeon]

That's strange.

[robust meteor]

For this i'm here :p

[craggy geyser]

It might be that the channel was deleted manually and not through ticket tool

I don't know if ticket tool would register that as closed or not

[robust meteor]

yeah

[abstract wigeon]

Maybe try to kick the bot and re-add it. But save a config backup before doing that.

[robust meteor]

i will try this

[abstract wigeon]

https://docs.tickettool.xyz/en/dashboard/server-configs#how-to-prepare-a-backup

Follow the instructions shown there.

Don't forget to back your config up before kicking the bot, will save you a lot of time.

[robust meteor]

I delet the bot and invite back but he tell me i have 1 ticket opened

[abstract wigeon]

That is really strange. @pale pilot

[pale pilot]

That's just a visual bug and shouldn't affect anything

[robust meteor]

xD

That affect xD

How delet this ticket if i can't see ?

even with the command I can't do anything

[humble sequoia]

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

[meager osprey]

is there a way i can change perms so that only admins can close tickets?

[abstract wigeon]

$help support team

[meager osprey]

i know about that but like is there a way to uhh decline the people who open the ticket to close it? if that makes sense

[abstract wigeon]

Oh yes.

$help Reaction Settings

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[abstract wigeon]

Make it support team only.

[meager osprey]

alr

[abstract wigeon]

Let me know if there is anything else I can help you with.

[meager osprey]

nope that's all tysm

[abstract wigeon]

No problem at all.

[vital orchid]

how can i make it so multiple roles can see tickets?

[abstract wigeon]

$help support team

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[abstract wigeon]

Add role in that section ^^

[vital orchid]

so i need to make a panel?

[abstract wigeon]

Yes

[vital orchid]

damn

can i just apply it to my "help" channel where the reaction message is?

what does it change?

[craggy geyser]

Don't you need a panel to make a ticket anyway?

[abstract wigeon]

^

[tawny stirrup]

How can I make a message something like this

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[eager cargo]

^^

[tawny stirrup]

Wow!

Thanks!

[eager cargo]

My pleasure

[craggy geyser]

Since when was Quo called Aqua?

[eager cargo]

It's the nickname william gave me lol

[craggy geyser]

Fair enough. Any reason? (though this isn't support so should be moved elsewhere. To the community server!)

[inner aurora]

Because I thought it was fun

[craggy geyser]

He needs it on the community server too

[jade topaz]

With the ticket tool panel how do I make more than 1 reaction

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[craggy geyser]

^

[jade topaz]

Thx

Thanks @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #20 - 4)

[craggy geyser]

Np. Glad I can help

[tawny stirrup]

The panel settings doesn't let me to choose the correct channel

Q~Q

[abstract wigeon]

Reload the page

[tawny stirrup]

Ok

Ok it works now. Thanks

[abstract wigeon]

No problem at all, let me know if there is anything else I can assist you with.

[tawny stirrup]

Alright

[jade topaz]

can you use the username of one claiming the ticket in here?

[eager cargo]

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[jade topaz]

yeah but I really can't say which one is the claimee

or even if it's there

because it seems it's not there

[wicked scroll]

{user_name}

[eager cargo]

^

[jade topaz]

ok thanks!

[eager cargo]

our pleasure

[jade topaz]

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 58)

[jade topaz]

thanks @wicked scroll

[iron night]

Error: You're still on cooldown

[eager cargo]

thanks @wicked scroll

[iron night]

Gave 1 Rep to otaviocng (current: #8 - 17)

[eager cargo]

Now everyone got rep!

Anyways, have a good day

[jade topaz]

yeah, thank you for quick response. It could be more descriptive, you know there are a lot of "users" involved.

[craggy geyser]

I think all users for variables are just the person who opened the ticket

I think all users for variables are just the person who opened the ticket

[jade topaz]

yeah that was thoughts

but {user_name} is working great

[valid rose]

hello guys how can I choose under what categoty the ticket appears under?

[abstract wigeon]

$help Category Options

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[abstract wigeon]

Follow the instructions above ^^

[round storm]

Help me

[abstract wigeon]

What do you need help with?

[round storm]

Do you speak spanish?

[abstract wigeon]

I'll translate.

[round storm]

Sorry i do not speak inglish

:((((((

😭 😭 😭

[abstract wigeon]

Just send it in Spanish and I'll translate it

[round storm]

No entiendo

😭

[valid rose]

escribir en español

él va a traducir'

[valid rose]

^

[robust sandal]

Daniel Harrison

Sólo envíalo en español y lo traduciré

English (en) → Spanish (es)

[round storm]

A ok

^amm

[abstract wigeon]

Me entiendes?

[round storm]

A si si

Mira mi duda es

Haber mi duda es

Al abrir un ticket en mi server

Como hacer para que pinguee a los staffs ?

Osea yo abro ticket y solo meciona al ususario pero no menciona a los staffs

@abstract wigeon

[abstract wigeon]

Ohhh, okay.

[round storm]

Gracias

Hablo poco ingles

[wicked scroll]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[abstract wigeon]

¿Quieres que mencione un rol específico o @here?

[round storm]

Staff

Rol especifico

[abstract wigeon]

Obtenga el nombre de la función y colóquelo en {}

Recuerde que los roles distinguen entre mayúsculas y minúsculas

[valid rose]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[round storm]

Esque no me aparece estoy en celular

AAAA CREO QUE YA entendi

<@&800394575218737182>

[robust sandal]

Vi|Axelgamer|Vi

I'm just not on my cell phone.

Spanish (es) → English (en)

[robust sandal]

Vi|Axelgamer|Vi

AAAA I THINK I already understood

Spanish (es) → English (en)

[abstract wigeon]

Did it work out for you?

[jade topaz]

Hello

[robust sandal]

Daniel Harrison

¿Funcionó para ti?

English (en) → Spanish (es)

[jade topaz]

I need help

[abstract wigeon]

How can I help you?

[jade topaz]

How can I list all tickets when they open in category

[abstract wigeon]

$help category options

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[abstract wigeon]

Follow the instructions show above ^^

[jade topaz]

ok thank you

[abstract wigeon]

No problem at all. Glad I could help.

[craggy geyser]

Gratz on proficiencent Daniel!

[abstract wigeon]

Thank you!

[round storm]

Lo logreeeee 💪

[robust sandal]

Vi|Axelgamer|Vi

I got it 💪

Spanish (es) → English (en)

[abstract wigeon]

Glad to hear that.

[noble mica]

guys is there a way to blacklist someone from making a ticket

[robust sandal]

Daniel Harrison

Me alegra oír eso.

English (en) → Spanish (es)

[noble mica]

like with a role or something

[abstract wigeon]

You can create a role and blacklist the role.

[noble mica]

yeah

where do I blacklist the role

[abstract wigeon]

Let me find the instructions

[noble mica]

kk ty

thanks @abstract wigeon

[iron night]

Gave 1 Rep to Daniel Harrison (current: #15 - 8)

[fluid terrace]

الدعم العربي وين

[fresh moss]

hi
The ticket bot exists on my server, but when I open a ticket room, that room is created under another channel, how can I fix it?

[abstract wigeon]

I can’t find an article so I’ll tell you the instructions.

[noble mica]

ok

[abstract wigeon]

Go to Panel Configs then Reaction Options and then go into Creat Ticket and add the banned role to Disabled Roles

[robust sandal]

AYOUB

Where is the Arab support

Arabic (ar) → English (en)

[abstract wigeon]

Go to #🎫│make-a-ticket and react on 🇯🇴

[robust sandal]

Daniel Harrison

انتقل إلى #🎫│make-a-ticket وتفاعل مع 🇯🇴

English (en) → Arabic (ar)

[abstract wigeon]

@fluid terrace

[abstract wigeon]

@noble mica

[noble mica]

on the dashboard?

for ticket tool

[abstract wigeon]

Yes

[noble mica]

kk

ill try

[abstract wigeon]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[abstract wigeon]

Follow the instructions shown above ^^

[noble mica]

@abstract wigeon

where is the reaction options section

oh found it

[abstract wigeon]

Click on setting for that panel

[noble mica]

yeah I think i found it

[abstract wigeon]

Perfect

Did you find the disabled role section?

[fresh moss]

thx

[iron night]

Gave 1 Rep to Daniel Harrison (current: #14 - 9)

[abstract wigeon]

No problem at all. Glad I could help you out

[noble mica]

@abstract wigeon aye perfect

thanks a lot

it worked

[noble mica]

thanks

[iron night]

@noble mica :: You can't rep Daniel Harrison#5328 for 41 minutes. Try coming back later?

[noble mica]

o

[abstract wigeon]

My pleasure.

[jade topaz]

hello

I need Help

[scenic plinth]

State what you would like help with.

[jade topaz]

how I can change the message of the bot when ticket open

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[abstract wigeon]

Follow the instructions shown above ^^

[jade topaz]

ok thanks

[abstract wigeon]

My pleasure

[kindred frost]

a question can you put pictures?

[umbral cove]

Yariel5512#2735 has been muted temporarily for 11m

Yariel5512#2735 | 713468998934855690

[kindred frost]

a question can you put pictures?

[wicked scroll]

pictures in what?

[steep perch]

My server isnt showing up in manage servers

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[jade topaz]

how i can write in the multipanel?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[wicked scroll]

@jade topaz And you will always edit the message from the first panel
Example: $panel 1 2 3, then you will change the message of panel 1

[jade topaz]

Hey

I have ticket tool in my server

and its acting weird

i set all perms and who all can access it but its visible to all server why is that?

[wicked scroll]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[jade topaz]

its already of

@wicked scroll

[dire lion]

Bro I need a help the ticket tool bot is not working I don't know why but when I react in the ticket he is not creating the ticket message channel

@wicked scroll

[jade topaz]

@inner aurora @mystic hound pls see sir

[inner aurora]

What?

Are you asking us to kick you @jade topaz ?

?warn @jade topaz pinging staff

[umbral cove]

GeXs丨FûTûReYT#9102 has been warned!
They were notified via dms.

[abstract wigeon]

Yes. You can.

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[abstract wigeon]

Add the url of the image in Image URL.

[glacial kindle]

Please help

My users cannot create ticket

It just works like normal reaction

[abstract wigeon]

What do you mean?

[glacial kindle]

When i click ticket is created

But when a user on my server clicks it doesnt

[abstract wigeon]

Okay, I understand.

$help reaction options

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[abstract wigeon]

Make sure that Support Team Only is turned off.

Try that, it should work.

[glacial kindle]

It was alredy disabled

Still not working

[abstract wigeon]

Okay.

[jade topaz]

Wtf

[jade topaz]

See above

[inner aurora]

Yeah please stop pinging me with that

[atomic solstice]

Check if the members don't have any roles from the Blacklist field in the dashboard in Server Options. If they have one of the roles from there then they cannot use reactions or commands

[jade topaz]

K

[glacial kindle]

I havent blacklisted any roles

[jade topaz]

Sir check ticket oncr

[abstract wigeon]

Check the additional roles section.

[inner aurora]

@glacial kindle make a ticket in #🎫│make-a-ticket please. One of our support team menders will be able to help you out

[glacial kindle]

No add roles have been set

[glacial kindle]

Ok

[warped marten]

I need a role to have access to tickets but i dont want it to have administrator perms.

[craggy geyser]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

Is there a way to auto delete closed ticket after a day or two?

[forest goblet]

Unfortunately not, but it has been suggested multiple times. Please read:

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[craggy geyser]

That explains why I was sure I had seen a way in the past, but knew the answer was currently no

[jade topaz]

that's pitty :(, the $claim and this are my two reasons to have a premium 🙂

[craggy geyser]

Autocustomised ticket names is another good reason. Its so much easier than remembering which ticket number is which person

[jade topaz]

dunno I just rename the ticket manually based on the bug described as it's not user-centric

[craggy geyser]

Fair. I do that for some panels but other panels are user specific

[proud arrow]

Hello!!
I have a problem creating a ticket in my community.

I can't create a ticket this is how it looks when I try to submit

[craggy geyser]

Does the bot have manage channels permission in the category you want tickets to appear?

[proud arrow]

Yeah

[craggy geyser]

Not sure then. The bot might be down on your server?

[proud arrow]

No, its up

[hardy zenith]

How do you ping a role in text message?

[craggy geyser]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[hardy zenith]

Ah thx

Thanks @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #19 - 5)

[frigid heron]

i invited the ticket tool to my server, but it doesnt show up in the members list... and i cannot use commands neither..

[craggy geyser]

Check it has view channel permissions. Only members who can view a channel show up in the members list for that channel

[hallow brook]

same

[craggy geyser]

See my message above

[hallow brook]

oke

[frigid heron]

fixed it, thanks!

[iron night]

Gave 1 Rep to Swiftgale (current: #18 - 6)

[hallow brook]

still dosent work 😃

[craggy geyser]

Try inviting it again maybe? If it still doesn't work it will be a permission issue, either on the role or the channel

[hallow brook]

oh

[valid geode]

When I am adding a panel to a channel with the command $panel 1 2 3 4 5 6 7 #6 doesn't work when clicked on, all the others do. When I just do $panel 6 #6 does open a ticket. Anyone know what could be wrong here?

[uncut pulsar]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[uncut pulsar]

@valid geode ^

[valid geode]

The panel is already created though.

Should I delete it and remake it?

[uncut pulsar]

Try deleting it and remake it if not kick the bot and invite again

[valid geode]

Roger.

Eh, I think I found my own mistake while remaking it. I selected an emoji that did work, but didn't activate the ticket.

:tools: < doesn't work
:hammer_and_wrench: < doens't work either
Switched it to :toolbox: < Does work

Does that make sense?

[mossy crystal]

How can we do that when a ticket is created form a certain panel it pings a role??

[valid geode]

Oh, funnily enough, that's a question I have as well.

[atomic solstice]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[atomic solstice]

here @mossy crystal & @valid geode ^^

[mossy crystal]

Okay i will try

[valid geode]

Thank you!

[jade topaz]

Help! In the site i invite the bot but in the dashboard it says that i have to invite

[craggy geyser]

Log out and back in again to the dashboard

[jade topaz]

ok

dosen't work

[craggy geyser]

Can you see the bot in the server? If not try invite them again in case it didn't work

[jade topaz]

yes the bot is online but in the dashboard it says i need to invite it

[craggy geyser]

That is strange. Normally relogging into the dashboard fixes that

[jade topaz]

i'm gonna try again

Help

[craggy geyser]

What happens if you click invite?

[jade topaz]

The normal stuff

click here to authorize

[craggy geyser]

Have you tried kicking the bot and inviting it again?

[jade topaz]

yep

[craggy geyser]

Not sure what else to suggest then. A member of the support team might have more ideas

[jade topaz]

thx for your support

[iron night]

Gave 1 Rep to Swiftgale (current: #16 - 7)

[jade topaz]

i'm gonna open a ticket

[craggy geyser]

Hopefully you get it sorted

[abstract wigeon]

Does the bot have the required permission in the server?

[jade topaz]

I have a question- where do I add which roles will be part of the support team in the ticket tool website

[wicked scroll]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

oh

ty

[craggy geyser]

I would assume so as it is the dashboard saying it isn't invited. But could be an issue on that end. I think they moved to a ticket though

[abstract wigeon]

Yeah, or maybe they just need to reset there cache.

[wicked scroll]

Yes, he created a ticket, but in those cases, you can use the $relog

He had invited the bot to his server, but on the dashboard showed to invite again

[chrome ivy]

الو

[next summit]

how to make that open ticket in my server

[craggy geyser]

I told them to relog and they said they had. I guess their version of relog might have been different to actually relogging

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[wicked scroll]

check the link above ^

[next summit]

ok

[mystic hound]

a lot of people refresh the site when asked to relog

[craggy geyser]

Ahh. Good to know to clarify the difference with peopel

[next summit]

-help

guys

guyssssss

[mystic hound]

?

[next summit]

i opened the link where i should go

t make the open ticket on my serever

[mystic hound]

The link will show you information about setting up the bot, to access your dashboard use https://tickettool.xyz/manage-servers

[next summit]

i opened it

he is now on my server

how i should let him make like #🎫│make-a-ticket

helooooo

plz @mystic hound

[mystic hound]

take a look at #573205317870157855 it has instructions on how to set up the bot

[next summit]

ok thx

thx @mystic hound

[iron night]

Gave 1 Rep to Light (current: #4 - 40)

[fickle night]

how do i create a ticket

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[abstract wigeon]

Follow the instructions shown above ^^

[fickle night]

i dont find that cmds in the website

[abstract wigeon]

Go to the Dashboard

Then to the server, then look on the left side and you will find the navigation

[abstract wigeon]

Click on Panel Configs

[jade topaz]

Whats the command ?

[abstract wigeon]

You already have a panel. You can choose to send it to a channel from the dashboard or by running this command in the channel you want the panel to be posted. $panel 1

[abstract wigeon]

For what?

[fickle night]

i dont understand

[jade topaz]

Just to create the system or activate the bot

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[abstract wigeon]

Follow the instructions shown above ^^

[abstract wigeon]

This here is a panel.

They look like this on Discord:

Panel Configs is where most customisation of the bot on your server is done.

[jade topaz]

@abstract wigeon I cant do it.. could u do this for me pls???

[abstract wigeon]

Have the instructions open in another tab and follow them step by step.

[jade topaz]

I did it but when i say $open its not working

[abstract wigeon]

Oh, you want to active command based tickets?

[jade topaz]

Its not working

[abstract wigeon]

https://docs.tickettool.xyz/en/dashboard/panel-configs/command-style-tickets

Follow the instructions shown above ^^

[jade topaz]

ITS not WORKING😩

[abstract wigeon]

DM me the invite

[fickle night]

hey can u also help me doing the set up

pls

[abstract wigeon]

Sure

[bitter oar]

Hello, I'm setting up a panel with the Premium free trial. I've seen some servers that have multiple reactions for diferent tickets in the same panel, and I even remember seeing this options for multiple languages in the docs, but I can't find it now. Where is it?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[atomic solstice]

@bitter oar here is how you setup multipanels ^^

[bitter oar]

@atomic solstice thank you!

[iron night]

Gave 1 Rep to Satisfy (current: #11 - 12)

[atomic solstice]

np

[last magnet]

سلام عليكم

@atomic solstice

في حد عربي هنا

؟؟

[robust sandal]

𝕏_𝔹_𝟝_

Peace be upon you

Arabic (ar) → English (en)

[robust sandal]

𝕏_𝔹_𝟝_

there is an arab here

Arabic (ar) → English (en)

[last magnet]

en

الوو

[robust sandal]

𝕏_𝔹_𝟝_

Alo

Arabic (ar) → English (en)

[abstract wigeon]

Can we assist you in any way?

[robust sandal]

Daniel Harrison

هل يمكننا مساعدتك بأي شكل من الأشكال؟

English (en) → Arabic (ar)

[abstract wigeon]

@last magnet

[last magnet]

نعم

[robust sandal]

𝕏_𝔹_𝟝_

Yes

Arabic (ar) → English (en)

[abstract wigeon]

How can we assist you?

[robust sandal]

Daniel Harrison

كيف يمكننا مساعدتك؟

English (en) → Arabic (ar)

[last magnet]

حين صديقي يفتح تكت التكت م ينفتح

[robust sandal]

𝕏_𝔹_𝟝_

When my friend opens the tectonics, it does not open

Arabic (ar) → English (en)

[abstract wigeon]

Try to delete the ticket message and resend it. Also check that the bot has the required permissions in the server.

[robust sandal]

Daniel Harrison

حاول حذف رسالة التذكرة وإعادة إرسالها. تحقق أيضا من أن البوت لديه الأذونات المطلوبة في الخادم.

English (en) → Arabic (ar)

[last magnet]

تحققت م زبط

[robust sandal]

𝕏_𝔹_𝟝_

i checked it

Arabic (ar) → English (en)

[abstract wigeon]

Did you try to delete the ticket message and resend it?

[robust sandal]

Daniel Harrison

هل حاولت حذف رسالة التذكرة وإعادة إرسالها؟

English (en) → Arabic (ar)

[last magnet]

نعم

Yes

الوو@abstract wigeon

[robust sandal]

𝕏_𝔹_𝟝_

Yes

Arabic (ar) → English (en)

[last magnet]

هل ارسلك سيرفري تتحقق

[abstract wigeon]

Okay, give me couple of minutes. I’ll try and see if there is anything else you can do, otherwise you will have to open a ticket.

[robust sandal]

Daniel Harrison

حسنا، أعطني بضع دقائق. سأحاول معرفة ما إذا كان هناك أي شيء آخر يمكنك القيام به، وإلا سيكون لديك لفتح تذكرة.

English (en) → Arabic (ar)

[robust sandal]

𝕏_𝔹_𝟝_

Did Serfrey send you to check?

Arabic (ar) → English (en)

[last magnet]

اك @abstract wigeon

[robust sandal]

𝕏_𝔹_𝟝_

Ak @abstract wigeon

Arabic (ar) → English (en)

[abstract wigeon]

Please ensure you don’t have roles blacklisted from using the bot that shouldn’t be.

[robust sandal]

Daniel Harrison

يرجى التأكد من أنك لم يكن لديك أدوار القائمة السوداء من استخدام بوت التي لا ينبغي أن يكون.

English (en) → Arabic (ar)

[solid stream]

Send me their server id and I'll take a quick look at the settings.

[last magnet]

لم أفهم ارسلك سيرفري تزبطه

[robust sandal]

Trying to translate to Arabic but detected as Arabic.
Please don't waste translations by trying to translate to the same language.

[last magnet]

؟؟

[solid stream]

هل يمكنك أن ترسل لي اسم الخادم أو المعرف الخاص بك؟

[last magnet]

Me

[solid stream]

yes

[abstract wigeon]

Yes

[last magnet]

اسمي ام ماذا

[robust sandal]

𝕏_𝔹_𝟝_

My name is Um What.

Arabic (ar) → English (en)

[last magnet]

ام سيرفر

[solid stream]

"〘𝐆 𝐋𝐈𝐅𝐄 𝐒𝐀𝐑𝐕𝐄𝐑〢VRP〙"?

[abstract wigeon]

No no, send the server ID number.

[robust sandal]

Daniel Harrison

لا، أرسل رقم معرف الخادم.

English (en) → Arabic (ar)

[last magnet]

نعم@solid stream

[robust sandal]

𝕏_𝔹_𝟝_

Yes@solid stream

Arabic (ar) → English (en)

[last magnet]

هل سوفا تعدله لي أم ماذا

[robust sandal]

𝕏_𝔹_𝟝_

Are you going to adjust it for me or what?

Arabic (ar) → English (en)

[last magnet]

؟

[solid stream]

@jade topaz

[last magnet]

م هي المشكله@solid stream

[robust sandal]

𝕏_𝔹_𝟝_

What's the problem@solid stream

Arabic (ar) → English (en)

[solid stream]

I don't see anything wrong

[robust sandal]

BattleEye

أنا لا أرى أي شيء خاطئ

English (en) → Arabic (ar)

[last magnet]

سوفا ارسلك سيرفري و افتح تكت و شوف

[robust sandal]

𝕏_𝔹_𝟝_

I will send you Server and open the hatch and see

Arabic (ar) → English (en)

[last magnet]

طيب ام لا

[robust sandal]

𝕏_𝔹_𝟝_

ok or not

Arabic (ar) → English (en)

[last magnet]

@solid stream

[jade topaz]

@last magnet هلا يا قلبي اتفضل

[last magnet]

حبيبي عندي مشكله

[jade topaz]

ايش هي المشكلة

[last magnet]

يوم أحد يفتح تكت روم م يضهر

حاولت منا منا م يجي

[jade topaz]

كيف يعني ما يضهر

[last magnet]

ادخلك سيرفر و افتح تكت في شات تفعيل كتابي و شوف

طيب

؟

[jade topaz]

تمام

افتح تكت احسن

[last magnet]

اك

[humble sequoia]

-- moved to ticket --

[last magnet]

وين تكت@jade topaz

[jade topaz]

#🎫│make-a-ticket

افتح تكت عربي

@solid stream 👍

[solid stream]

Thank you 🙂

[iron night]

Gave 1 Rep to Sk3leton (current: #7 - 21)

[jade topaz]

np

[last magnet]

الوو

[robust sandal]

𝕏_𝔹_𝟝_

Alo

Arabic (ar) → English (en)

[last magnet]

انا لما احد يفتح تكت كل الي ف سيرفر يشوفونه ابغى إلى يشوفه بس الادمن

[robust sandal]

𝕏_𝔹_𝟝_

When someone opens a car everyone in a server sees him I want to see him but the admin

Arabic (ar) → English (en)

[last magnet]

@solid stream

[eager summit]

i kinda need help

idk if its for everybody the same

but the ticket and all that stuff is good

[last magnet]

الووو

[robust sandal]

𝕏_𝔹_𝟝_

Hello

Arabic (ar) → English (en)

[last magnet]

@eager summit

[eager summit]

but if you press the button of the ticket the ticket logo thing is going up

@frail stream

send server link

I m lazy

[frail stream]

how do you make it ping a role in the ticket embed settings

[last magnet]

شبابا ردو

[robust sandal]

𝕏_𝔹_𝟝_

Shababa Rado

Urdu (ur) → English (en)

[abstract wigeon]

$help ping roles

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[abstract wigeon]

Follow the instructions shown above ^^

[last magnet]

الوو@abstract wigeon

تكفى رد

[robust sandal]

𝕏_𝔹_𝟝_

enough reply

Arabic (ar) → English (en)

[robust sandal]

𝕏_𝔹_𝟝_

Allo@abstract wigeon

Arabic (ar) → English (en)

[abstract wigeon]

What do you mean?

[robust sandal]

Daniel Harrison

ماذا تعني؟

English (en) → Arabic (ar)

[last magnet]

مساعده

[robust sandal]

𝕏_𝔹_𝟝_

Help

Arabic (ar) → English (en)

[abstract wigeon]

What can I help you with?

[robust sandal]

Daniel Harrison

ما الذي يمكنني مساعدتك به؟

English (en) → Arabic (ar)

[last magnet]

بوت تكت لما احد يفتح تكت كل الي ف سيرفر يشوفون تكت ابغى إلى يشوف تكت الادمن فقط

[robust sandal]

𝕏_𝔹_𝟝_

a button when someone opens the car everyone in the server sees a car I want to see the admin's car only

Arabic (ar) → English (en)

[abstract wigeon]

Oh, okay.

[robust sandal]

Daniel Harrison

أوه، حسنا.

English (en) → Arabic (ar)

[last magnet]

كيف@abstract wigeon

[robust sandal]

𝕏_𝔹_𝟝_

How@abstract wigeon

Arabic (ar) → English (en)

[last magnet]

@abstract wigeon؟؟

الوووووو

[robust sandal]

𝕏_𝔹_𝟝_

oh

Arabic (ar) → English (en)

[robust sandal]

Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[robust sandal]

Mr. Translate

في محاولة لترجمة إلى اللغة الإنجليزية ولكن الكشف عن اللغة الإنجليزية.
من فضلك لا تضيع الترجمات من خلال محاولة الترجمة إلى نفس اللغة.

English (en) → Arabic (ar)

[last magnet]

؟

@abstract wigeon

؟؟

[abstract wigeon]

https://docs.tickettool.xyz/en/dashboard/panel-configs/general-options#keep-visible

Read the section called Keep Visible, it explains how you can turn it off.

[robust sandal]

Daniel Harrison

قراءة القسم يسمى ** الحفاظ على مرئية **، وهو ما يفسر كيف يمكنك إيقاف تشغيله.

English (en) → Arabic (ar)

[last magnet]

اطفي خيار ايفري ون

[robust sandal]

𝕏_𝔹_𝟝_

Turn off the Avery One option.

Arabic (ar) → English (en)

[abstract wigeon]

Yes, turn off the everyone option and only admins and support team members will be able to see the ticket.

[robust sandal]

Daniel Harrison

نعم، قم بإيقاف تشغيل خيار الجميع ولن يتمكن من رؤية التذكرة سوى المسؤولين وأعضاء فريق الدعم.

English (en) → Arabic (ar)

[last magnet]

ممكن تصولي الخيار

[robust sandal]

𝕏_𝔹_𝟝_

• You can make the choice.

Arabic (ar) → English (en)

[abstract wigeon]

Yes. I’ll send the instructions here. Give me a sec

[robust sandal]

Daniel Harrison

نعم. سأرسل التعليمات هنا أعطني ثانية

English (en) → Arabic (ar)

[abstract wigeon]

When enabled, the changes to the @everyone role on tickets are disabled.
This allows everyone on the server to have the same permissions as the person who opened it, letting them read messages and send messages inside the channel.

[robust sandal]

Daniel Harrison

عند التمكين، يتم تعطيل التغييرات على دور @everyone على التذاكر.
يسمح هذا لكل شخص على الخادم بالحصول على نفس الأذونات التي يتمتع بها الشخص الذي قام بفتحه، مما يسمح لهم بقراءة الرسائل وإرسال الرسائل داخل القناة.

English (en) → Arabic (ar)

[abstract wigeon]

Oop, shit. I hope I didn’t ping anyone.

[robust sandal]

Daniel Harrison

أوب، القرف. آمل أنني لم أكن بينغ أي شخص.

English (en) → Arabic (ar)

[last magnet]

اطفي الخيار من دسكورد ام اعدادات البوت

[robust sandal]

𝕏_𝔹_𝟝_

turn off the cucumber from the descord or the bot settings

Arabic (ar) → English (en)

[abstract wigeon]

Bot setting in the dashboard.

[robust sandal]

Daniel Harrison

وضع بوت في لوحة القيادة.

English (en) → Arabic (ar)

[abstract wigeon]

@jade topaz Can you assist him?

[jade topaz]

hi

he opened a ticket

[abstract wigeon]

I think we are having issues in translation.

Oh, okay. Thank you!

[jade topaz]

whats wrong with it?

[abstract wigeon]

I think he wants to turn off the Keep Visible function

[jade topaz]

yep thats right

[abstract wigeon]

The message got translated into cucumbers.

[abstract wigeon]

This one ☝️

[jade topaz]

The translation is correct
But he wrote in a different dialect

@abstract wigeon and can you try this command for me please
$arcommands

[last magnet]

خلاص شكرا

[robust sandal]

𝕏_𝔹_𝟝_

ok thank you

Arabic (ar) → English (en)

[abstract wigeon]

Oh. Okay.

$arcommands

[humble sequoia]

Arabic Commands (tags) list for Support Team

$arpremiumbot - How to invite and enable the premium bot.

$arprembot - Why do you have to disable premium bot.

$articketmessage - How to edit their ticket message

$arpanelmessage - How to edit their panel message

$artransfer - To move premium to another server.

$arrelog - Relog the dashboard

$arredeem - How to redeem premium.

$arpremium - Premium information and management

$arbotoutage - Sending a "bot outage" message, directed to #bot-status

$arnoresponse - A notice giving a user 12 hours to respond in a ticket

$arblacklist - Blacklisting roles in Server Configs

$articketname - Changing the default Ticket name

[jade topaz]

ok nice

[abstract wigeon]

Omg

[jade topaz]

i think you can use all the commands

that will help you

and you can ping me anytime you need me

[abstract wigeon]

Why didn’t I know about this.

Thank you @jade topaz

[iron night]

Gave 1 Rep to Sk3leton (current: #7 - 22)

[jade topaz]

my bad

np

[craggy geyser]

I think anyone can use any of the commands pretty much. It is just a case of knowing them. I am assuming that those are the same as the default versions just displayed in arabic?

Just with a couple missing for example $mp

[wicked scroll]

The most common doubts, have translations for these tags

Example

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

لا ترى سيرفرك في لوحة التحكم؟

ربما ستحتاج إلى إعادة التسجيل. انظر أدناه لمعرفة الخطوات الخاصة بكيفية إعادة التسجيل.
كيفية إعادة تسجيل لوحة التحكم.

ملحوظة :
تحتاج إلى أحد هذه الأشياء الثلاثة للوصول إلى لوحة التحكم.

1. مالك السيرفر
2. مسؤول السيرفر
3. رول لوحة التحكم

Não vê seu servidor no painel?

Você possivelmente precisará relogar. Veja abaixo as etapas sobre como relogar.

Como relogar o painel.

Primeiro, você precisa ir para o painel. Quando estiver lá, clique no seu avatar no canto superior direito. depois de clicar nele, você verá o botão Logout. Você deve clicar nisso. Depois de fazer logout, você pode fazer login novamente.

Observação:

Você precisa de uma dessas três coisas para acessar o painel.

1. Proprietário do servidor
2. Administrador do servidor
3. Função do painel

[dim bison]

Is it possible to automatically delete tickets after they are closed instead of having to delete them ourselves?

[abstract wigeon]

Nope. That function is disabled for now. No ETA on when it will be back.

[jade topaz]

you want that when you close a ticket the ticket get deleted?

not closed?

[dim bison]

I would like for the ticket to be automatically deleted if its been inactive for some time if thats possible, but from the previous response it seemed like thats not possible atm

[jade topaz]

yep

[waxen dragon]

can u make a role see tickets but without giving them much perms? like a helper role

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[waxen dragon]

ah

thnx

[eager cargo]

My pleasure

[jade topaz]

$premiuminvite

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[keen topaz]

Hi - just started using Ticket Tool. Is there any way for transcripts to be automatically saved and logged in a channel?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[jade topaz]

Account Problem need help
📩

[barren flame]

So I have a stupid question LOL

[broken bronze]

im really confused

[leaden cloud]

👀

How to upgrade to Premium subscriber role

[scenic plinth]

Run $debug in your server and create a ticket in #🎫│make-a-ticket and provide them the link.

[willow remnant]

Sup

I need 1 person to joing my server to see if the ticket tool works

Join

[brisk jasper]

Hey. So i have a problem with roles rather than the bot. So i want my moderator role to be able to give certain roles to member. The role is at its set rank on the list and it says it can edit, add roles to members. But my mod says its not working. Any advice??

Ping me

[abstract wigeon]

Follow the guide: https://support.discord.com/hc/en-us/articles/214836687-Role-Management-101

[untold blaze]

how do i make it so ticket tool pings roles when a ticket has been opened

[forest goblet]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[steel garden]

Hello

[craggy geyser]

Do you need help?

What's the issue?

Not at the moment as I am currently out with limited access. If you explain the issue I can help that way

[steel garden]

I DON'T SPEAK ENGLISH

[humble sequoia]

-- moved to ticket --

[jade topaz]

help

[soft sun]

help bot does not search for my server

$open

[jade topaz]

ok

[scarlet timber]

How can i add role to list of roles, that can watch and answer tickets

[steel garden]

Hello

No one

[jade topaz]

I can't set a ticket,
$ settings

[steel garden]

@scarlet timber

[jade topaz]

I do not know either

I can't set a ticket,
$ settings

help

pls

[forest goblet]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[forest goblet]

Please have a look at #573205317870157855 on how to set it up.

[soft sun]

help bot does not search for my server @forest goblet

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[forest goblet]

@jade topaz ⤴️

[soft sun]

thx

[jade topaz]

How to make ticket logs in one channel?

is it even allowed to ping mods? @atomic solstice hello;> I habe a question

[atomic solstice]

it is not allowed, read the #546557408902905896

but since you already pinged

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[atomic solstice]

here you can set the transcript and logging channel

[jade topaz]

Sorry for the ping btw

[atomic solstice]

the transcript contains all the messages in the ticket

[jade topaz]

transcript is the 🗒️ emoji when closing a ticket right?

[atomic solstice]

yes

[jade topaz]

:0 it does?

[atomic solstice]

well

[jade topaz]

turned off ping so

[atomic solstice]

the last 1000 messages

[jade topaz]

nice

Is that per ticket? Because I made this two things

Message (ticket 1) : For verify

Message (ticket) 2 : membership

[atomic solstice]

yes its per ticket

its made so you can choose each one differently if you want

[jade topaz]

here's what I mean about it

[atomic solstice]

yes

[jade topaz]

per 1 of them right?

[atomic solstice]

yes

[jade topaz]

cool

thank you! C:"

[atomic solstice]

you can still post both of them in the same channel if you want

[jade topaz]

nice, ty again

[atomic solstice]

np

[jade topaz]

just found a bug

[atomic solstice]

This is a known bug

[crystal igloo]

Hey, someone know on which point i find the configuration that not everyone see opened tickets?

[atomic solstice]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[atomic solstice]

here @crystal igloo ^^

[jade topaz]

can I rename a panel?

[atomic solstice]

yes

[jade topaz]

how

[crystal igloo]

Ah thanks @atomic solstice , but "Keep Visible" is red/disabled

[craggy geyser]

Click settings and you see that. The green one is rename

[craggy geyser]

Does the channel permissions show the everyone role has view perms?

[atomic solstice]

then check if you didn't add a role you didn't want to the support roles or to the aditional roles

[crystal igloo]

Only Game Design is allowed to see the opened tickets...

[atomic solstice]

can you please screenshot the settings of the Ticket itself?

like the @ everyone settings

[crystal igloo]

@ everyone isnt be able to se the channel but the server group "registered"...

[atomic solstice]

ok but in the ticket itself what does the @ everyone have?

does it have the view channels as ❌

[crystal igloo]

correct

[atomic solstice]

ok so can you check if the members who can see don't have a role with administrator?

[crystal igloo]

hm, okay... the tickets are the same like "private channels" right ?

[atomic solstice]

yeah

[steel garden]

$open

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[steel garden]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

Pong! Latency is 917ms. API Latency is 76ms [-]

[steel garden]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[merry talon]

.

[vapid sonnet]

what exactly is this ?

[devout musk]

I had this too when i dont have $ to pay for next month

[atomic solstice]

That's just how you can manage your premium

[brisk jasper]

Thanks but its still not working. I followed the guide line, have its hierarchy set above the roles fir the moderator but the tab saying "manage user" isnt poping up for them

[iron night]

Gave 1 Rep to Daniel Harrison (current: #14 - 10)

[steel garden]

شباب اريد اصير فحص تكت ارد على الكل

[robust sandal]

! Hi سابو

Guys I want to have a test to answer all

Arabic (ar) → English (en)

[wicked scroll]

are you referring to applications for support team?

[steel garden]

Yes

[wicked scroll]

There are currently no open applications, but always check #📣│server-news

[vapid sonnet]

ah thx

[iron night]

Gave 1 Rep to Satisfy (current: #11 - 13)

[raw aurora]

i still did not get my account

[wise raft]

Hi, when users click the envelope reaction to open a ticket it doesn't open a private message for them. What could be the potential issues here please?

Thanks 🙂

[north pike]

how do i setup the bot

i cant make a ticket

please

[craggy geyser]

It is not meant to do a private message. It does it in a channel. If you mean that everyone can see the channel then the solution is:

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[craggy geyser]

Follow this guide:

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[wise raft]

Ah i see... I only want the person who has raised it and the designated mods to be able to see it. Someone reacted to the emoji and neither of us can see the ticket

Any ideas please? Thanks!

[craggy geyser]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[craggy geyser]

This will help

[wise raft]

Thank you, but I'm not sure if the ticket is even being raised as the member who has raised it can't see it either

They aren't @ everyone