🆘│community-support

[tranquil carbon]

I wonder why I got a warning

[eager cargo]

Can I what?

[tranquil carbon]

Can you create a ticket for me on my server?

or never mind

I do it with another bot

[eager cargo]

Follow these steps and you'll be all set

[tranquil carbon]

thanks man i am turkish and i am writing from the translation: D

[eager cargo]

Biraz türkçe konuşabilirim

Şu anda bir çevirmen kullanmak

kontrol paneline gidin ve bunu yaptıktan sonra "Sunucuları Yönet" e tıklayın, bilet aracını yönetmek istediğiniz sunucuyu seçin.

[tranquil carbon]

sen türkmüsn kardeş

türkmüsün

this was a youtube video stream i was defining the servers' supports

[eager cargo]

Hayır, çevirmen kullanıyorum

[tranquil carbon]

çeviri anladım

sana türkçe öğretimmi

[eager cargo]

Hayır, şu anda google translate kullanıyorum. Sadece ingilizce konuşuyorum.

[tranquil carbon]

anladım size türkçe sorlar sorularsa sizde çeviri kullan madan cevaplarsınız

[eager cargo]

Hayır, tercümansız anlayamıyorum, üzgünüm. Her zaman şimdi botu nasıl kuracağınızı biliyor musunuz?

[tranquil carbon]

benim youtube kanalım 75 aboneyim bana destek olabilirmisn

[eager cargo]

Reklam yok.

[tranquil carbon]

peki sizle ingilizce sohbet ederken modaretör bana warn attı

neden

Light bana warn attı bot hankkında sorlar sorarken

neden warn attı ben kötü kelime kullanmadım

[eager cargo]

Biletlerde personel üyelerine ping attığınız için uyarıldınız.

[tranquil carbon]

ping derken ingilizce yaza bilirmisiniz

[jade topaz]

selam

[jade topaz]

Is there a way to change the color of the ticket message ?

[jade topaz]

hello

how can i like trial staff in tickets without them full prems @forest goblet

@mystic hound

no administration

[mystic hound]

@jade topaz thank you for the boosts, feel free to come chat with us in the #827209540671111210

[iron night]

Gave 1 Rep to BoostService (current: #31 - 1)

[jade topaz]

ooh sorry

[mystic hound]

Huh? What do you mean "trial staff" do you want to give them access to tickets?

[jade topaz]

i have trial staff in my server i dont want them them to have administrator but do want them to help with tickets

[mystic hound]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[mystic hound]

Give them a support role

[inner aurora]

@abstract wigeon bump poke

[jade topaz]

but stil dont work

[mystic hound]

Whats the issue?

[jade topaz]

i want that my trial staff can help in tickets but they cant

[sudden wigeon]

ليش ما اقدر اضيف البوت في سيرفر صديقي

[mystic hound]

Give them a support role (any role in your discord server) and set it to your ''support team roles'' like said in this embed @jade topaz

[boreal saddle]

how do commands for these bots start?

please

hello?

hi??

[mystic hound]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[mystic hound]

@boreal saddle give that a read

[boreal saddle]

ok

[winged slate]

T

[queen robin]

How do I categorize the tickets

@wicked scroll

[scenic plinth]

Please don't ping support team. Visit the embed below.

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[queen robin]

sorry 😅

[wicked scroll]

🏓

[valid geode]

I must probably be doing something wrong, but I am unable to add multiple reactions to a Panel. I can add the reactions, but only say 1 out of 3 gives me a ticket. How to fix?

And the panel embed settings doesn't support custom emojis?

[mystic hound]

@valid geode do you currently have premium on your server?

[valid geode]

I am using a trial.

[mystic hound]

Alright so were all the tickets in that multipanel tested by the same user with the same permission levels and roles?

if they were, every time you react a ticket should open. Only thing I can think of otherwise would be if you were spamming the reactions too fast

[craggy geyser]

Just to check, were the initial reactions added by ticket tool? If not then it is an issue setting up the panel

[valid geode]

I am adding reactions via this tool.

I can't add multiple emojis.

And every new one I add removes the function of the old one. So every new one I add is able to create the ticket and the old emojis have no more function, which leaves 1 emoji to create a ticket.

[jade topaz]

How to make ticket lol

[craggy geyser]

In what way? As in seting up on your server. Or opening a ticket on a server with it set up?

[solid stream]

You can't just manually add the reactions

[jade topaz]

No, its just a meme

[solid stream]

you need to create it using $panel

$panel

[humble sequoia]

Send panel

How to send a panel?

To send a panel use the command $panel <id>

How do I find the ID?

The ID is located on the dashboard just before your panels name.

How to combine panels? (premium only)

Add multiple ID's $panel <id1> <id2> <id..>
The first ID will have its message and reaction sent while the others will have only reactions sent.

                    You can combine up to 20 panels (Reactions will be slowly added)

[valid geode]

Would've been nice.

Lol

I've been everything with the settings panel, not commands. Where to I input these commands?

[mystic hound]

Type the command in whatever channel you want your panel(s) to be in

[craggy geyser]

Same for other comamnds. Commands affect the current channel you are in

[solid stream]

yeah.. Multi panel was added as a side option on request, It was never fully implemented/added to the dashboard.

[valid geode]

I am not familiar with any of the commands though, I am sorry. It's pretty confusing for me. I am not even able to find the panels name.

[solid stream]

the id is located on the panel itself, 1, 2, 3, 4

[valid geode]

It's #1 but nothing works. #1, id1, 1, the channel itself

[solid stream]

$panel 1

[humble sequoia]

Soutien Français :flag_fr:

Pour contacter notre équipe de support, réagissez avec :envelope_with_arrow:

Ne pas ouvrir un ticket à des fins de test. Rejoignez notre serveur de démonstration, Ici.

TicketTool.xyz - BattleEye#9668

[solid stream]

$panel 1 2

[humble sequoia]

Soutien Français :flag_fr:

Pour contacter notre équipe de support, réagissez avec :envelope_with_arrow:

Ne pas ouvrir un ticket à des fins de test. Rejoignez notre serveur de démonstration, Ici.

TicketTool.xyz - BattleEye#9668

[valid geode]

https://tenor.com/view/hopeless-disappointed-ryan-reynolds-facepalm-embarrassed-gif-12757560

Without the <

Lol

I'm dumb

[solid stream]

[valid geode]

Awesome. How how do I add multiple reactions

[solid stream]

add more numbers 🙂

[valid geode]

I see what I have been doing wrong I think. I was trying to make all reactions in the same panel

But I have to create multiple panels for multiple reactions?

[solid stream]

yeah

Why would you do it with the same panel?

it would just have multiple ways of opening to the same one?

[valid geode]

For some reason I thought you could just add multiple reactions within the same panel settings

[solid stream]

nah, then you wouldn't be able to set the configs for each panel

[valid geode]

Yeah exactly

Alright, thanks for the help!

Oh wait, custom emojis don't work within a panel options?

[scenic plinth]

Nitro emojis don't work I believe, even added to the server unfortunately.

[valid geode]

Aight, shame. All good.

[hollow flicker]

Hello, well I will explain briefly, we had the Premium for a few days and it is over, unfortunately we changed the emojis to custom server and the Premium is over, and now there is no way to close

[solid stream]

you will need to use the commands to close it

use $close/$open

[hollow flicker]

Have no way to solve the emojis? 😬

[solid stream]

Not for existing tickets.

sorry.

[hollow flicker]

Ok, bye

[twilit kite]

hey

can somebody tell me how to disable ticket tool close confirmation?

[fleet compass]

Salut tlm

[craggy geyser]

If I'm understanding what you want to do correctly, turn off two step close in the panels general options

[humble sequoia]

-- moved to ticket --

[tight quartz]

got this error on saving transcript when i use premium bot

[craggy geyser]

Does the premium bot have access to the channel you are saving transcripts?

I had the same issue at first so that might be the case

[tight quartz]

omg

done

thxxxxx

[craggy geyser]

Np. Glad my past issues can help you

[royal coral]

😋

[tight quartz]

Second stuff need to ask: Are there a method to save the transcript and send to console and admins on every ticket close?I mean automatically

[royal coral]

Alguien que hable español

[craggy geyser]

Yes. There is an autosave part in logging options

[tight quartz]

but it is dm to the ower of the ticket

oh seems to be work now

[royal coral]

@tight quartz

[tight quartz]

what?

[craggy geyser]

Yeah, one is dm transcript, one is autosave. You can do both or just one of them

[tight quartz]

Other feature are needed
Aside from ticket claiming,i want the customers fill in some information before the ticket start like
when did you get the problem?
Which type of customer service are need?
and the user can reply the question as reacting the emojis , typing words
after they filled in the form,it will wait for the customer service the claim the ticket

[craggy geyser]

I don't know a way to automate that. But if there is one, I'm sure someone will let you know

[stark fractal]

hi guys

i have an issue

why trancripts arend send to the transcript channel

[craggy geyser]

Have you set the transcript channel up in the configs? And does ticket tool have permissions in the transcript channel?

[jade topaz]

Can I get a link to inviet premium?

I just wanna invite it to see somehing

[stark fractal]

both yes

[jade topaz]

Ik I dont have premium, but I just wanna test something

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

Thanks!

[eager cargo]

my pleasure

please note that if you enable premium without actually having it, your bot will not operate correctly.

[jade topaz]

I'm thinking about getting it, so thats why

I know that

Someone else told me lol

But thanks for helping

[eager cargo]

my pleasure

[craggy geyser]

Quo, as actual support team do you want to take over helping Crocs?

[eager cargo]

Whats the issue?

[jade topaz]

.

[eager cargo]

Can you run $debug in your transcript channel please

[stark fractal]

yes sure

[eager cargo]

once you have, please send the link it gives you.

[stark fractal]

https://discordapp.com/channels/509192800865353738/662692902245498910/832305246478663691

[eager cargo]

Alrighty, are you getting the " Transcript Failed to Save " error or are transcripts just not sending?

[stark fractal]

just not sending

[eager cargo]

Alrighty, can you please go into the category and give Ticket Tool permissions to send messages, view channel, & attach files.

[stark fractal]

sure

[eager cargo]

Make sure that the transcript channel permissions are synced with the category.

[stark fractal]

bro maybe im dumb but still nothing

[eager cargo]

Okay, have you saved your transcript panel within your panel settings?

[stark fractal]

yes

ill double check

[eager cargo]

okay

[stark fractal]

yes

and when i click transcript nothing happens

only with $

oh damn

okey

it worked

but with emoji

it doesnt send transcripts after $transcript

[eager cargo]

You just said it worked?

I'm confused sorry lol

Try opening a new ticket & trying again

[stark fractal]

it works with emoji not with command $

[eager cargo]

Okay, try opening a new ticket & trying to do $transcript

[stark fractal]

it just saves it on the ticket

and doesnt send to transcript channel

[rough fox]

is there a way to disable the panel message when there's a certain number of tickets open?

like, automatically?

[copper marsh]

there is not, although you can limit the amount of tickets opened per user

[eager cargo]

You need to do $transcript ( channel link )

[stark fractal]

okey im so fking stupid sorry

[eager cargo]

Your not stupid, and no need to apologize 🙂

[stark fractal]

thanks a lot @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 49)

[eager cargo]

my pleasure

[jade topaz]

Well now I do have a problem

Do you have to have the free bot in your server as well as the premium one?

because I am doing my 7 day trial, I just started

But I kicked the free version one and the premium one isnt workig

I got it nvm

[daring nova]

Alright, so I purchased premium. Am I suppose to do something to activate it?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[eager cargo]

@daring nova ^^

[daring nova]

Thanks!

[eager cargo]

my pleasure

[sudden needle]

Hey how can i tag a role when a ticket was created?

[daring nova]

@eager cargo It keeps saying I'm not premium

I've selected the bot as well

I'll just create a ticket rq

[eager cargo]

You needa redeem it first

https://tickettool.xyz/subscriptions

[humble sequoia]

-- moved to ticket --

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[craggy geyser]

Check out the supported variables at the bottom of the panel configs. It's {@Role Name} (case sensitve)

Quo beat me. Just

[eager cargo]

lol

[craggy geyser]

Helps when you know the commands to make a bot type it out

[sudden needle]

Thank you

[iron night]

Gave 1 Rep to Quo (current: #1 - 50)

[eager cargo]

my pleasure

[rough fox]

yeah I know that but when the open ticket number goes over discord's category limit, the bot just starts creating channels outside of the category

[eager cargo]

#📣│bot-news message

[rough fox]

so I need to grant @pseudo glen manage channels perm in the category, right?

[eager cargo]

yuppers

& view channels

[jade topaz]

Hey, so I am trying to make tickets only visible to people with the owner role. I don’t want moderators nor admins to see them. How do I do that? xD

[craggy geyser]

If your admins have the administrator permission you can't as that permission overrides all restrictions. If they don't and just have admin by name and lots of other permissions, you can set the support role as owner (and need a role called owner. Being the owner isn't enough)

[jade topaz]

Perfect, just want I wanted! Ty

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #31 - 1)

[craggy geyser]

Question. Can we give rep in #📈│reviews for stuff to do with the community server? Or is rep intended only for TT help?

[jade topaz]

is there a way to automatically ping roles when ticket is opened if so, how?

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[tribal cedar]

Grats Quo

[mystic hound]

Its for TT support

[tribal cedar]

I'm special

My rl names Ed

So I'm special... ed

[rough fox]

thank you

[iron night]

Gave 1 Rep to Quo (current: #1 - 51)

[eager cargo]

my pleasure

[young glade]

is it possible to change the ticket panel name? can't seem to find a way to do it and I don't wanna make a whole new one

[solid stream]

Big green button at the top of the panel settings.

[young glade]

oh I completely missed that, sorry

thanks @solid stream

[iron night]

Gave 1 Rep to BattleEye (current: #11 - 12)

[lavish marten]

how can i edit this message?

[magic bear]

I'm having an issue with already opened tickets. I can't tag them in the ticket even though they haven't left it or deleted it. They can't see the ticket after it's been opened. What can I do to fix the issue?

[dusk saddle]

Hi all,
Does TT track activity of users in "support" roles to determine who's the top supporters?

[tribal cedar]

It does not

[tribal cedar]

Go panel settings -> permission options -> opened users perms

[magic bear]

It's all on

[tribal cedar]

Run $debug in the channel please?

Possibly its missing a perm?

[magic bear]

In just the opened ticket itself or the channel where the tickets are made.

Okay I didn't I'm both the ticket and channel where you create a ticket and I still can't tag the person who made it. Now that I checked this person and onky one other have this problem where I can't tag them and they can't see it.

Here's what it's doing

This person is still in the discord,, never clicked to close it. Could it be that they did delete the ticket on their end, is that possible for them to do?

[copper marsh]

open a ticket in #🎫│make-a-ticket

an arabic speaking support team member will respond

[soft marsh]

Is there any way I can get ticket tool to ping staff members when a ticket is created?

[humble sequoia]

Pong! Latency is 273ms. API Latency is 95ms [-]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper marsh]

@soft marsh

[uneven pagoda]

is there anyway to make it so there is a cooldown so people can spam create tickets after there's are closed

[copper marsh]

You can't set a cooldown, but you can set a ticket limit per user to prevent them from opening more than one at once

[jade topaz]

is there anyway to easily switch from regular ticket tool to the premium bot?

[eager cargo]

Of course there is!

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[eager cargo]

@jade topaz ^^

[mighty swallow]

hi.. i just bought the premium today but my premium status is like this

does this means it is activated or what?

cause it has time left and I am kinda confused

@copper marsh @radiant moss

[radiant moss]

?warn 385723948362498049 ?r Pinging multiple staff members

[umbral cove]

Azmaria#5638 has been warned!
They were notified via dms.

[radiant moss]

Please do not ping us

[mighty swallow]

oh sorry

[radiant moss]

Your premium will still go. There was most likely a code applied like the 7 day trial

It was use both at once. Once the code runs out the subscription will take over

[mighty swallow]

i see. thank you and sorry for the ping

[radiant moss]

All good

[finite sequoia]

Is there a way for the content in a ticket to be stored and saved for archive for staff?

[copper marsh]

yes the transcripts!

[hoary inlet]

i cant setup ....no matter what i try it still like that

[atomic solstice]

Did you log out and log back in?

[hoary inlet]

Yes many times but it still like that

[atomic solstice]

is the bot in your server already?

then are you owner of the server you want to setup?

[hoary inlet]

yes the bot is already im our server

Im not the owner but i do have enough perms to set it up...

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Apr 16, 2021, 5:53 AM

[atomic solstice]

you need the owner to give your role to the dashborad roles ^^ or give you administrator @hoary inlet

so you can see the dashboard

[hoary inlet]

I already have that perms

But this always pop up

No matter how i try to relog in

[atomic solstice]

so you have administrator?

[hoary inlet]

yes

[atomic solstice]

btw the icon on the top right might suggest that you are logged in with another account

is that account the same you have admin on?

@hoary inlet ^^

[hoary inlet]

sheez.. didnt notice it .. this is so embarassing hahaha .. anyways thank you for helping me

[atomic solstice]

np

[grave jewel]

Hello, there is some way that if a user reacts to an emoji the bot will open different types of Tickets with different names?
And that the reactions are in the same message?

[atomic solstice]

yes

there is @grave jewel

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

-- moved to ticket --

[hoary inlet]

oh can i use ticket tool for suggestion and report?

[atomic solstice]

you can use it for reports. And for suggestions too if you want them to be visible only by staff

[hoary inlet]

I want it to be visible by everyone.. its like when they want to suggest anything it would mention us..

[quick surge]

how can i do it so that the ticket owner can change the channels name?

[hoary inlet]

is it just the same thing for the help desk?

[quick surge]

using $rename

[mystic hound]

that's possible, just enable the keep visible setting for your panel

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[mystic hound]

disable support team only for the rename command under your command configs

no?

[quick surge]

ohk got it

[mystic hound]

alrighty have a good day

[quick surge]

ty sir you too :)

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #4 - 34)

[hoary inlet]

can ya customize this or nah

[mystic hound]

yep

panel options under your panel settings to edit the embed

[hoary inlet]

oh okiee sankyoooo

[queen robin]

How can I make sure that only the admins can be seen when someone printed a ticket?

Can somebody answer

?

[atomic solstice]

you mean that the trasncript only saves the admin messages?

[queen robin]

No, when a person presses a reaction, I want only the authorities to see the messages on that ticket.

[craggy geyser]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[atomic solstice]

yeah that can be done

[queen robin]

thanks

[atomic solstice]

Dashboard > panle configs > Settings > Reaction Options

there you can set the reactions to support only

[queen robin]

Why when i type -help its didnt do anything i change it its not $ its - but it works

[atomic solstice]

so wait it doesn or it does work?

[queen robin]

work

i type -help but its didnt do anything

[atomic solstice]

can you try to run -debug in that channel?

[queen robin]

-degub

[atomic solstice]

not here

in the channel where you are trying to use -help

[queen robin]

didnt work

its works now thanks

[jade topaz]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[humble sequoia]

Pong! Latency is 138ms. API Latency is 79ms [-]

[willow ice]

How long can it take before a server is updated on dashboard?

Someone just gave me MANAGE_SERVER but i still dont have it on dashbaord

I already tried relogging in

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Apr 16, 2021, 9:57 AM

[atomic solstice]

@willow ice the owner has to follow this ^^

this will give you access to the dashboard

either the admin permission or he has to put your role to the dashboard roles field

[willow ice]

oh thanks

[atomic solstice]

np

[stable swan]

Hi! I had premium and now I can't change settings at panel or idk (premium things), to reset at default

[chilly river]

Is the ticket tool working fully? I can't save transcript or close tickets.
(Been like this for 2 days)

[inner aurora]

@chilly river can you send

@pseudo glen debug
in your server for me?

@stable swan just to make sure, does it still show you have premium under your server icon and name on the dashboard?

[stable swan]

nope

example :

[inner aurora]

That would be why premium settings aren't in effect.

Let me check on that for you

[eager summit]

i need help

[devout moss]

Hi! I want to add the Ticket Tool Bot to my server but it is not displayed. What should I do?

[mystic hound]

What do you need help with?

[inner aurora]

@stable swan please open up a ticket and ping me in it so I can better help you

[stable swan]

wait, i think i found the solution

[mystic hound]

Hey, if you're referring to being unable to manage your server, please relog in the dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[eager summit]

i made a ticket it worked but if i m closing it it says text failed,,,,,

[mystic hound]

it says "Text failed"?

or is it saying transcript failed to save?

[eager summit]

let me see

1sec

[inner aurora]

For me it says "You failed ||at life||"

[mystic hound]

dang man that's rough.. I recommend getting good

[eager summit]

Failed to set category #✴|〔 INFORMATION 〕|✴ Missing permissions on the category
["SEND_MESSAGES"]

[inner aurora]

noted. I'll try that

@eager summit edit the category and make sure the bot has permissions to send messages in the entire category

[eager summit]

ok

[mystic hound]

Ah alright, this issue is because the bot does not have the ''send messages'' permission in the category information

[mystic hound]

I see you're on the path to getting good, great work

[devout moss]

Strangely, it still doesn't work

[inner aurora]

Run $debug in the ticket for us please

[chilly river]

Thanks a lot, that's fixed the issue 👍 @inner aurora

[iron night]

Gave 1 Rep to William_CTO (current: #13 - 8)

[inner aurora]

aww thanks

you hush @iron night

?warn @iron night being annoying

[umbral cove]

William | Manager, an error happened!

The member(s) you provided can't be warned! Try again!
YAGPDB.xyz#8760
Cannot warn bots

[inner aurora]

:/

[atomic solstice]

lol

[inner aurora]

@mystic hound I think I regressed

[mystic hound]

Bots are too powerful for you

[inner aurora]

Let me know if you need help still 🙂

[mystic hound]

can you run the $level command? this is to make sure you have the right permissions to actually view the dashboard

[robust sandal]

I am a bot

[mystic hound]

yes, i figured that out thanks to the big blue BOT tag, thanks though.

[iron night]

Gave 1 Rep to Mr. Translate (current: #31 - 1)

[inner aurora]

thanks @robust sandal

[iron night]

Gave 1 Rep to Mr. Translate (current: #25 - 2)

[atomic solstice]

thanks @robust sandal

[iron night]

Gave 1 Rep to Mr. Translate (current: #20 - 3)

[stable swan]

I solved, but thanks @inner aurora !

[iron night]

Gave 1 Rep to William_CTO (current: #12 - 9)

[inner aurora]

Don't thank me, thank @robust sandal!

[iron night]

@inner aurora :: You can't rep Mr. Translate#2763 for 58 minutes and 51 seconds. Try coming back later?

[stable swan]

thanks @robust sandal 😅

[iron night]

Error: You're still on cooldown

[stable swan]

F

[devout moss]

Yes, the command works

[inner aurora]

What does it say when you run it?

@devout moss ^?¿

[devout moss]

I tried it and it worked

[inner aurora]

So are you all set now?

[devout moss]

No.

[humble sequoia]

User permission level with Ticket Tool

@inner aurora is permission level: 2 (Ticket Tool Admin)
Support Team: Manager

[inner aurora]

See how it says this for me?
What does $level say for you @devout moss?

[devout moss]

The server still does not appear

[inner aurora]

Right, can you send that command in your discord?

This helps us determine why you can't see it on the dashboard

[devout moss]

Yes.

[inner aurora]

Alright, can you DM me an invite to your server?

[devout moss]

Yes

[inner aurora]

… William sips tea while waiting

[eager summit]

still same

[inner aurora]

Please invite me to your discord

[devout moss]

I send it your private

[eager summit]

oki

[inner aurora]

/en 科学者 そして上司も

[robust sandal]

Scientists and bosses.

Japanese (ja) → English (en)

[eager summit]

i cant msg you

[inner aurora]

/ja Send it to my private DMs, yes

[robust sandal]

私のプライベートDMにそれを送信し、はい

English (en) → Japanese (ja)

[eager summit]

sended

[inner aurora]

/ja You don't have the "administrator" permission in your discord which is why you can't see the dashboard @devout moss

[robust sandal]

不和に「管理者」のアクセス許可がないので、ダッシュボードが表示@devout moss

English (en) → Japanese (ja)

[devout moss]

Oh ok thanks. Bye

[iron night]

Gave 1 Rep to William_CTO (current: #12 - 10)

[craggy geyser]

Why was everyone thanking @robust sandal?

[inner aurora]

Yeah, why not?

[craggy geyser]

(corrected it. I meant why was)

[inner aurora]

Same answer. Its fun to thank @robust sandal. He does hard work.

[iron night]

@inner aurora :: You can't rep Mr. Translate#2763 for 6 minutes and 42 seconds. Try coming back later?

[robust sandal]

Yes, I do, thank you very much @inner aurora

[craggy geyser]

Thank you @robust sandal

[iron night]

Gave 1 Rep to Mr. Translate (current: #19 - 4)

[robust sandal]

you're a darling, @craggy geyser

[mystic hound]

shouldn't we be thanking TT

[robust sandal]

TT is old and grumpy right now. Hasn't had a break in a month or so!

[craggy geyser]

Hmmm.... I don't like Mr. Translate's attitude. Can I take back my rep?

[atomic solstice]

Mr.Translate is just tired

[robust sandal]

I haven't had my gluten free, free range, organic, avocado wheat toast yet this morning

[craggy geyser]

This morning? It is afternoon now. Thats the issue

[robust sandal]

I'm based in Dallas, TX. It is currently 6:38 AM for me

[humble sequoia]

@robust sandal wanna fight?

[atomic solstice]

oh, its a war

[robust sandal]

@humble sequoia wanna go on a breakfast date?

[humble sequoia]

I’m down

[robust sandal]

Great! I'll pick you up in about an hour. How does Egg Platter Diner sound? Their eggs are free range!

[humble sequoia]

perfect

[robust sandal]

❤️

[mystic hound]

get a room you two! or a ticket.

[inner aurora]

🤣

[atomic solstice]

yeah get a ticket

[craggy geyser]

I would say take it to DMs. But I am not sure if bots can dm each other...

[atomic solstice]

🤔

maybe they can

and are forming groups to take over

you never know

[inner aurora]

Bots can create servers and have ownership of them

I know that much for sure

[atomic solstice]

private servers where just the bots meet lol

[inner aurora]

But while @robust sandal and @humble sequoia are going on a date, I'll be grabbing breakfast with my friends soon so cya

[upper flower]

Mine can go in ur dms 👀

[atomic solstice]

^^

[mystic hound]

ticket tool has been ghosting me for months

[upper flower]

Good

[mystic hound]

no u

[craggy geyser]

When the support server is more active than the community server, and not with support....

[upper flower]

@inner aurora he’s bullying TT!

[inner aurora]

Oh gosh

[mystic hound]

lol scroll down a bit until you see the other message

[upper flower]

😂 we were complaining in our staff chats then came here to complain

[inner aurora]

?warn @mystic hound we have a zero tolerance policy concerning harassing staff, especially bots

[umbral cove]

William | Manager, an error happened!

The member(s) you provided can't be warned! Try again!
Light#1591
Immune/Staff!

[upper flower]

Noob

[mystic hound]

I'm being harassed by dev!

every day!! where's my worker's comp

[umbral cove]

Successful Quarantines: 1
Unsuccessful Quarantines: 0
Reason: we have a zero tolerance policy concerning harassing staff, especially bots
Staff: @upper flower

[atomic solstice]

this is turning into something interesting

[upper flower]

Light went bye bye

[inner aurora]

Huh

[atomic solstice]

so its Dark here now?

[inner aurora]

We’re all in darkness now

[craggy geyser]

There's a vacancy now. Time for a probie to be promoted?...

[umbral cove]

Successful Restores: 1
Unsuccessful Restores: 0
Issued by: @upper flower

[upper flower]

Welcome back @mystic hound

[inner aurora]

Nah. Time to hire monkeys

[atomic solstice]

vacancy avoided

[craggy geyser]

I see Dev just did hire a monkey...

[mystic hound]

I was about to give his assistant a court order for abuse

[upper flower]

Who!

[upper flower]

😂

@mighty depot !

[craggy geyser]

You brought in Light

[inner aurora]

@mystic hound ahead of you on that front

[upper flower]

Oh true

[mystic hound]

I didn't get to finish typing, check #verification

[mystic hound]

ill remember that for later.

[upper flower]

😂

[inner aurora]

Gtg eat with the twins

[upper flower]

Ooo

[mystic hound]

imagine having an afk assistant

[upper flower]

Uhhh they need sleep

Lol

[mystic hound]

smh

sleep is overrated

[atomic solstice]

sleep is good for some people

[upper flower]

They get to work at 12pm

Till like 5 am

[mystic hound]

answering kids DMs

must be rough

[upper flower]

250+ of them

Yes

Each day

[mystic hound]

sucks to suck

better be worth it ig

[upper flower]

—
This channel is used for community support . Please do not talk about miscellaneous things here. Thanks!
—

[inner aurora]

Oi

[wise raft]

Hi, can you support the suggestion feature in your free version like carlbot?

[jade topaz]

hello

whats the prefix for ticket premium?

[atomic solstice]

the same as free tickettool

[jade topaz]

oh k

[atomic solstice]

but you have to select in the dashboard which bot you want to use

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

oh k

thanks

thanks @atomic solstice soo much

[iron night]

Gave 1 Rep to Satisfy (current: #14 - 7)

[atomic solstice]

no problem

[mystic hound]

I doubt suggestions will be added to a ticket bot, but you can always suggest it in the #827209540671111210

[wise raft]

thanks 🙂

[iron night]

Gave 1 Rep to Light (current: #4 - 36)

[hazy kraken]

hey

can i get support

@upper flower

[warped lark]

hey

i have a problem

in my server if i p=open tecket dot open

but the reaction still

@fleet lantern

@pale pilot

@wicked scroll

[pale pilot]

Don't ping support team members

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[mystic hound]

Stating your issue instead of pinging random people will help you get support faster :)

[inner aurora]

I kicked them

[jade topaz]

can someone help

when someone creates a ticket it goes all above the channels

and the ticket is above

[craggy geyser]

#📣│bot-news message

[craggy geyser]

I think the above link fixes your issue

[jade topaz]

the bot or the role

need the permission

[craggy geyser]

The bot

[dawn rain]

I would like to know if I have access to a ticket that has already been closed, and I was deleted from the server, I need the content on it to file a lawsuit.

[jade topaz]

hello when I type $close, it asks for option, how can I turn it off

[jade topaz]

i need help

where i can do this

[rocky sandal]

how do I change the reaction image to opening a ticket?

I can't seem to find it.

[craggy geyser]

You can do it through roles. It should work fine

[craggy geyser]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[jade topaz]

$help close

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help commands

[dawn rain]

I would like to access a ticker I made with the bot

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[rocky sandal]

ty

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #26 - 2)

[jade topaz]

nope

does not work

[dawn rain]

I would like to access a ticker I made with the bot

[craggy geyser]

I don't know if this is possible. I would suggest opening a ticket to get more detailed help

[craggy geyser]

Have you set the channel for it to go to on the dashboard correctly?

$help closed

[humble sequoia]

How to set the closed category

To set a closed category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Closed

[jade topaz]

okay ty it worked ))

[iron night]

Gave 1 Rep to Swiftgale (current: #21 - 3)

[craggy geyser]

Please stop spamming

[shut sonnet]

ok

[umbral cove]

Successful Mutes: 1
Unsuccessful Mutes: 0
Reason: Spamming in community support
Moderator: @pale pilot

[tired fjord]

help

i added ticket tool premium it doesnt reponce

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[atomic solstice]

please follow this embed ^^ @tired fjord

[tired fjord]

can ticket tool premium be free

[atomic solstice]

no

[tired fjord]

and what r features in it

[atomic solstice]

premium means that you have to pay for it

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[atomic solstice]

@tired fjord here are the perks ^^

[tired fjord]

okk

@atomic solstice

what to do here

[atomic solstice]

well first of all you have to tell me what you are trying to do

[tired fjord]

to start working premium bot

i have premium

[atomic solstice]

Click the redeem premium button top left of the screen

[tired fjord]

ik i dont have role i got it from some one

[atomic solstice]

to apply it to the server

[tired fjord]

code??

@atomic solstice

[atomic solstice]

well do you have a premium key?

[tired fjord]

oh

w8

[atomic solstice]

don't send it here if you have it

just answer yes or no that is enough

also @tired fjord it would be better if you open a ticket from #🎫│make-a-ticket and ask the question there since that will be easier to do

[rocky sandal]

so I opened up a new ticket category for whitelist applications and

there are so many channels being created it's automoving them to the top of my discord

out of the cateogry designated

[pale pilot]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[pale pilot]

you can choosem multiple categories here. Once a category is full (50 channels) it will fill up the second category

[rocky sandal]

thanks @pale pilot

[iron night]

Gave 1 Rep to Simple (current: #2 - 43)

[ashen garnet]

Can someone please link me to the old subscription page please. 🙏

[humble sequoia]

Ticket Tool Premium (old)

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.onfastspring.com/account

Why premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[pale pilot]

@ashen garnet there you go

$premiumold is the tag for that

[ashen garnet]

Thank you boss

thanks @pale pilot

[iron night]

Gave 1 Rep to Simple (current: #2 - 44)

[pale pilot]

🤔

[craggy geyser]

What is the benefit of the old premium page?

[pale pilot]

people who still have the subscription through that can manage it there

[craggy geyser]

Ahh

[pale pilot]

But nobody is able to start another subscription there

[craggy geyser]

Makes sense

[exotic kindle]

question: has ticket tool ever had a setting to limit max number of tickets that can be opened globally?

for raid prevention or something

[eager cargo]

Globally? I don't think that we have had ever had to do that. You can set limits though. This will limit the amount of tickets each user can open per panel.

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[scenic plinth]

Globally no. It can only be set through each individual server / panel.

[kindred frost]

Hellou

[abstract wigeon]

Hi

[kindred frost]

I have a problem

[scenic plinth]

Please keep normal conversations in the community server.

#827209540671111210

[abstract wigeon]

What kind of problem?

[kindred frost]

I try to go to the control panel to configure it and the server does not appear and I am the owner

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[abstract wigeon]

Try login out and login in again, that usually does it.

[exotic kindle]

Got it, so nothing if someone rushes in with a million alts and tries spamming tickets. appreciate the info, i'll let mods know

[ancient merlin]

Is there a way to add ticket reactions to an existing message?

[kindred frost]

good if it served, thank you very much

[iron night]

Gave 1 Rep to Daniel Harrison (current: #33 - 1)

[eager cargo]

No sorry, you have to create a panel with that same message.

[abstract wigeon]

Np at all 😉

[ancient merlin]

damn, okay thank you for the info 🙂

[iron night]

Gave 1 Rep to Quo (current: #1 - 53)

[eager cargo]

My pleasure

[abstract wigeon]

$commands

[humble sequoia]

Commands (tags) list for Support Team

$setup - Link to setup page on docs

$prembot - Why do you have to disable premium bot.

$premiumbot - How to invite and enable the premium bot.

$transfer - To move premium to another server.

$direct - Direct Payment

$relog - Relog the dashboard

$auto - Automation Disabled

$redeem - How to redeem premium.

$devmode - Show how to enable the devmode to your account.

$premium - Premium information and management

$ct - When a ticket is resolved

$variables - List usable variables

$mp - Info about multi panels

$botoutage - Sending a "bot outage" message, directed to #bot-status

$status - Directed to Status Page

$suggestions - Explained on how to make a suggestion

$kv - How to turn on/off "Keep Visible"

$ticketmessage - How to edit their ticket message

$panelmessage - How to edit their panel message

m2t - "Moved to Ticket" for #general-chat

$noresponse - A notice giving a user 12 hours to respond in a ticket

$directurl - Explanation on Direct URLS and how to get them

$color - Explanation on inserting a HexCode and a website to find them

$dbrole - Managing dashboard roles

$var - Explanation the View as Role feature will not help when testing Ticket Tool

$blacklist - Blacklisting roles in Server Configs

$id - How to get the ID of some things

$tag - How to create a tag

$ticketname - Changing the default Ticket name

$claiming - Explains how to enable and configure claiming

$premiumperks - Shows all premium perks

[kindred frost]

hello you can create a ticket so only that many reactions appear and one reacts with your problem

?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[eager cargo]

^

[kindred frost]

yes but i don't know how to do that?

[scenic plinth]

It's a premium feature, do you have premium?

[kindred frost]

yes

[abstract wigeon]

Which part of the tutorial do you need help with? Or do you need help with the whole thing?

[kindred frost]

But if my premium runs out, do I lose that ticket?

is that I have hardly used this bot and I want to know how to do that

[scenic plinth]

Tickets opened with the bot will stay opened, however you cannot open further tickets. There is a slight possibility where you will not be able to save transcripts / edit that ticket.

When premium runs out no longer can take action in that server. So no, you do not lose those tickets.

[kindred frost]

Then the ticket stays and can you still react?

[abstract wigeon]

The tickets that are already open will stay open, but people won’t be able to create new ones if Premium runs out.

[kindred frost]

Ok

But that thing about creating tickets on 1 how I do it is that I don't know ... xd

like this picture

[abstract wigeon]

Thank you!

Thank you @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 54)

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[kindred frost]

but I put the command and nothing appears I'm re confused

[abstract wigeon]

If you want to I can help you out

[craggy geyser]

On the dashboard you need to create each of the pannels you want. They will each have a number next to them (1, 2, 3 etc.). In the channel you want that pannel to appear, you do !panel 1 2 3 (if you want the first 3 pannels combined) and the text from the first pannel with the first 3 reactions will be shown

[kindred frost]

I got confused

[kindred frost]

I speak Spanish

[abstract wigeon]

Okay so. First thing you need to do is create all the panels you want.

[kindred frost]

yes ?

[abstract wigeon]

When you have done that, assign a specific reaction emoji to every panel. They can't have the same one

[kindred frost]

Ok

y ?

[abstract wigeon]

Have you done that?

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[kindred frost]

yes but they are separated

[abstract wigeon]

What do you mean?

[kindred frost]

yes but this 1 for 1 ticket then another

[abstract wigeon]

Yeah, you should have different ones for every ticket panel

[kindred frost]

I try to do it but there is 1 ticket for 1 or separate

[tribal cedar]

Separate

[kindred frost]

o-o

separated*

[tribal cedar]

Each option on that img needs a separate panel

[abstract wigeon]

^^

[kindred frost]

I'm sorry, I don't know that much English

[tribal cedar]

What is your language?

[kindred frost]

spanish

[abstract wigeon]

Necesita crear paneles separados para cada ticket.

[tribal cedar]

I'm trying to use easy enough words but if Spanish speaking support would be easier better or more convenient use #🎫│make-a-ticket

[kindred frost]

sisi ya hice eso

[kindred frost]

Yes, but I already have all the tickets, but how do I get one?

[abstract wigeon]

Bien, ahora necesita obtener la identificación de los paneles que desea que se envíen en el mensaje. Después de eso, debe enviar este comando en el canal al que desea que se envíe el mensaje del panel: $ panel [id1] [id2] [id3]

[jade kernel]

Is it possible to create a custom message using the bot?
I mean I say with my account
React ✅ to create a ticket
and when someone reacts to the reaction the bot will create a ticket

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[eager cargo]

^^

[jade kernel]

Thats not what i want

[kindred frost]

Okay then would that be it?

[eager cargo]

Watcha want?

[abstract wigeon]

What do you mean? You can send the message in Spanish if you want.

[scenic plinth]

You mean you send the message? Like under your account?

[eager cargo]

If your asking if you can add ticket reactions to a existing message, unfortunately, you can't.

[kindred frost]

-w- si ya eso seria todo ósea poner ese comando con la ID del mensaje y se unen los tickets ?

[abstract wigeon]

Sí, si quieres puedo ayudarte con eso.

[kindred frost]

o te puedo explicar es que justo iba a borrar un rol o-o en vez borre el server

pero

aver

me puedes ayudar a crear los tickets y después unirlo con lo que yo diga ósea su significado de cada 1 ticket

[abstract wigeon]

¿Borraste el servidor?

[kindred frost]

:,d si pero sin querer

[abstract wigeon]

Sí, entiendo que desea tener todos los paneles en un mensaje. Puedo ayudarle.

[kindred frost]

sisi usted me ayuda a crear los tickets y unirlos ?

tengo el bot @pseudo glen pero modo premium xd

[abstract wigeon]

De acuerdo, solo envíame un mensaje de correo electrónico con el enlace de invitación y te ayudaré con tu consulta.

[kindred frost]

te envió el server por privado y te doy el rol ADM y vas y configuras el bot ?

[abstract wigeon]

Si.

[jade topaz]

Is there a way, I can close all tickets?

[inner aurora]

@jade topaz no, but I can make a quick bot to help you out

[jade topaz]

Hm, alright. Because, my servers gotten to big. It just gets cluttered.

[inner aurora]

Go ahead and DM me if you'd like me to help you out with that

[jade topaz]

Alright, I'll think about it. Because, I can just make one too but I'm not at my PC atm. But thank you for the offer!

[grim hound]

Holaa

Como se hace para tener un canal para ticket

aaa

[scenic plinth]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[scenic plinth]

Para crear un panel, tendremos que dirigirnos a las configuraciones del panel en el tablero. Una vez en el tablero, necesitaremos hacer clic en Crear panel. Ingrese un nombre de panel (complete cualquier configuración opcional que desee) Haga clic en Crear panel y estará listo para comenzar a configurar su panel. A continuación se muestra un ejemplo de cómo crear un panel.

[grim hound]

y el nombre del panel donde aparece?

otraaaa pregunta

To create a ticket react with 📩
eso se puede cambiar a otro texto?

[abstract wigeon]

Si.

[grim hound]

Como?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[abstract wigeon]

^^

El mensaje de ticket es el primer mensaje enviado por el bot en un ticket nuevo. Para personalizarlo, diríjase a su Tablero -> Configuración del panel -> Configuración -> Opciones de ticket -> Editar mensaje de ticket

[jade topaz]

is there a way to backup current open tickets?

[grim hound]

Gracias

[abstract wigeon]

No hay problema, espero que te haya funcionado.

[abstract wigeon]

Do you mean save the transcript?

[jade topaz]

no I mean like save entire open tickets with it's contents

[grim hound]

Sip me funciono

[jade topaz]

I'm probably asking for too much

😅

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[eager cargo]

^

[abstract wigeon]

Me alegro de escuchar eso, que tengas un buen día. Si hay algo más en lo que pueda ayudarlo, hágamelo saber.

[eager cargo]

You can backup existing panels etc, but you can't backup tickets with their contents inside of it and move it to a new server. You may save the transcripts for them though.

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[grim hound]

Dale, gracias

[jade topaz]

ah I thought so

thank you

[eager cargo]

my pleasure

[kindred frost]

thank you @abstract wigeon

[iron night]

Gave 1 Rep to Daniel Harrison (current: #27 - 2)

[abstract wigeon]

Mi placer

[jade topaz]

Hi, I'm new to ticket-tool. When I create a panel, there is no emoji to click for someone to raise a ticket?

[humble sequoia]

-- moved to ticket --

[young inlet]

Hey, I don’t know how to create a panel on iPhone or iPad. Help.

[jade topaz]

i have a ticket bot and someone sent in a ticket for help and i can't see the logs or the transcript

[obsidian portal]

hi i just go premium, then all the tickets, (if it is closed) it autodeletes

[light jolt]

[scenic plinth]

Same method as using it on computer, if you are limited to what you can see you can try to use the desktop site on chrome.

[scenic plinth]

Is it just for one ticket? Ensure you have a logging and transcript channel saved in the panel settings. Another issue is that the bot cna have invalid permissions. Run $debug in the channels and you will be able to see and ensure the bot has permissions.

[scenic plinth]

If you removed the old bot it is likely the bot could not take action anymore on those tickets, if they were removed on changing that is.

If anything, you will have to check the permissions for the premium bot as well as ensure the panel has the proper settings.

Settings should be General Settings ---> Two Step Close / Two Step Ticket (Ensure both are green) and save the option. You may have to resend the panel.

[hybrid forum]

hey i am trying to let my support members view thew open tickets how do i do this

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[sleek fiber]

hi

How do i make a role reaction

[eager cargo]

Ticket Tool doesn't support Reaction Roles, sorry

[dense trail]

Try probot for a role reaction since the main reaction roles bot went down

[deft citrus]

Hey guys, quick question.... is there a command or setting somewhere where I can delete open tickets whose channels have accidentally been deleted from the server? I have 5 open tickets that have no channels and I have no idea what their names are

[jade topaz]

i think i can answer that

so you have channels with no names or tickets right?

so what you need to do is hover your mouse on the channels you want to take down right click and delete and then go to your ticket log

and then go to discord bots.com

then view the bot

then look at the description carefully

then make sure you want the tickets in the room want it to be in

if you try to make more rooms and then add the tickets later don't do that

you will mess the bot up

[deft citrus]

Actually, what happened is someone opened a ticket, and then someone deleted the channel without actually closing the ticket via the bot. So the bot says I have 5 open tickets but the channels on the server are gone.

[jade topaz]

can i see?

can you invite to your sever?

[scenic plinth]

Unless there is some disclosed command I don't know, no there is not a way. The channel would have been gone, and the ticket bot registers a new open ticket everytime one is open, and it decreases the number everytime $delete is used. So without the $delete command being used in that ticket, it won't decrease in count.

[atomic solstice]

@inland blade read the #📣│server-news regarding sponsorships

[fringe cairn]

Is there a way to deprive a person of making a ticket?

Because some people spam tickets 😕

[jade topaz]

How can I create tickets?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[abstract wigeon]

^^ @jade topaz

[jade topaz]

Tq!

[slow gate]

hi is there any way to setup ticket tool to automatically delete oldest closed tickets if tab is full?

[abstract wigeon]

You could create a role for people who shouldn’t be able to create tickets and then add that role to the panel.

[fringe cairn]

Exits the server and comes back

[abstract wigeon]

No, sorry. That feature is temporarily closed. There is no date on when it will be coming back yet.

[slow gate]

well its kinda annoying deleting 20+ rooms every day 😄

[abstract wigeon]

I understand. You could maybe limit the amount of tickets some can create. That could maybe help you out

[slow gate]

we have limit 1 active ticket per person

[abstract wigeon]

There is a feature where the ticket gets deleted if the user who created it leaves the server.

[slow gate]

that doesnt help 😄 i dont want to kick people from server every time i close ticket.. they came for help not for kick but thanks for help.. ill try to find some alternatives

[iron night]

Gave 1 Rep to Daniel Harrison (current: #21 - 3)

[abstract wigeon]

$help reaction options

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[abstract wigeon]

^^ @simple token

[abstract wigeon]

Sorry I couldn’t help you out. Good luck

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[slow gate]

no problem.. its not your fault.. have a good day!

[iron night]

Gave 1 Rep to Daniel Harrison (current: #19 - 4)

[abstract wigeon]

Np

[abstract wigeon]

And you can include a specific role in the Message Text

[abstract wigeon]

2 secs. I’ll get the instructions on how you do it

[wise raft]

Hi, is there any way to allow only certain roles to access the support side of the tickets please?

[abstract wigeon]

You need to use a variable like this {@Role Name}

Yes.

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[abstract wigeon]

^^

[wise raft]

Perfect, thank you 🙂

[wise raft]

Does ticket tool have a suggestions feature?

That can allow upvotes or downvotes?

[abstract wigeon]

No, sorry.

[wise raft]

No worries! Are there any bots you can recommend for these areas?

[abstract wigeon]

You will have to use another bot for that. I personally recommend Carl-Bot

[abstract wigeon]

Forgot to ping you, just insert the name of the role instead of Role_Name, remember that role names are case sensitive. @simple token

[iron night]

@simple token :: You can't rep Daniel Harrison#5328 for 31 minutes and 51 seconds. Try coming back later?

[abstract wigeon]

No problem at all

[safe pond]

hi , I have a problem with the bot that I can't find on manage sever. I've tried countless times to register but it didn't work

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[pale pilot]

Try $level command on your server

[safe pond]

i'm max level : owner

[pale pilot]

Then try to log out and log back in

[safe pond]

already done

[pale pilot]

And you still can't see it?

What's your server ID?

[upbeat nexus]

Hey

If I get 7 days premium do I have to pay anything after the 7 days?

[atomic solstice]

if you want to still keep using premium features then yes

[upbeat nexus]

German?

My English is bad xD

[upbeat nexus]

And if I don't want to continue using it after the 7 days?

[atomic solstice]

Ich spreche kein Deutsch, ich benutze jetzt einen Übersetzer. Aber Sie können ein deutsches Ticket von #🎫│make-a-ticket öffnen und diese Frage dort stellen.

[upbeat nexus]

Okay

[abstract wigeon]

Die Premium-Funktionen werden deaktiviert und Sie kehren zum kostenlosen Tarif zurück.

[upbeat nexus]

Ok

[spice marten]

My transcripts won’t save. Can anyone help?

I have set the transcript channel

And I have got the right permissions

[atomic solstice]

Do they not save when you click the save transcript reaction in the ticket?

[spice marten]

No

I press save and it says transcript failed to save

[atomic solstice]

does the bot have send messages in the Transcript channel?

[safe pond]

Raiden RP

[atomic solstice]

Check if the bot has Send messages, Attach files and Embed links enabled in the transcript channel

[atomic solstice]

that's not the ID, to get the ID use the $id command in your server and copy and paste the number which comes out

[safe pond]

oh ok

@pale pilot 828305078892101643

[pale pilot]

https://tickettool.xyz/dashboard/828305078892101643

try this link

[spice marten]

@atomic solstice It does have all of that

On the permissions bit where it shows the roles

Ticket tool is at the bottom

Could that be why?

[atomic solstice]

no, since the channel permissions have a higher priority

does Ticket Tool have any other roles other than the Ticket Tool role?

[safe pond]

it work

[atomic solstice]

if yes can you check in the transcript channel if the other role doesn't have it disabled? @spice marten

[safe pond]

thanks for the support for both my server and my English XD

[iron night]

Gave 1 Rep to Simple (current: #2 - 45)

[pale pilot]

you're welcome 🙂

[spice marten]

It’s working now

Thank you

[atomic solstice]

no problem

[spice marten]

Is there a way to automatically make the text send like this

[atomic solstice]

you mean in the logs or in the tickets?

[spice marten]

Tickets

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[atomic solstice]

you can change this by just putting `in front and after the text`

[jade topaz]

How does one make it so that it pings @ here when a ticket is made?

[atomic solstice]

I think you can just type @here in the message Text in the Ticket options and that should ping

also the bot has to have the ping @ everyone and all roles enabled

[jade topaz]

ill try it

[split arch]

Is there a way to set up a message on mobile if there is please help me

Also can you make the reaction icon bigger so it’s easier to see

[abstract wigeon]

What do you mean?

[split arch]

The ticket message

[abstract wigeon]

You can do that via the dashboard like on a pc

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[split arch]

Cool ty

[atomic solstice]

this is impossible because the reaction size is done by Discord itself, they set it up

[split arch]

Okay

[frozen tide]

مين عربي

ME NEED BOT TICKET TOOl

[abstract wigeon]

Invite it here: https://tickettool.xyz/invite

[kindred frost]

in bot has more functions?

[abstract wigeon]

What functions are you looking for?

[kindred frost]

of moderation with that bot

[abstract wigeon]

Ticket Tool doesn't have any moderation features/modules.

You can see all the features by visiting the official website here: https://tickettool.xyz/

[kindred frost]

OK thank you so much

[abstract wigeon]

No problem at all, have a good one

[iron night]

Gave 1 Rep to Daniel Harrison (current: #18 - 5)

[fast blade]

Hello

[amber zenith]

هلا

في عرب

[robust sandal]

شيخ زعتر

Hi

Arabic (ar) → English (en)

[robust sandal]

شيخ زعتر

There are Arabs

Arabic (ar) → English (en)

[jade topaz]

يا جماعة في سبورت عربي ؟

نايس سبورت

[robust sandal]

GO'Z X

Guys is there an Arabic sport?

Arabic (ar) → English (en)

[robust sandal]

GO'Z X

Nice Sport

Arabic (ar) → English (en)

[jade topaz]

can i get some help

[atomic solstice]

sure, ask your question, and we will help

[jade topaz]

Hi, i got bot for you guys ticket tool bot 1 day ago i came to you guys already for help i got the help but i need more help

[cedar parcel]

yo, im currently trying to add ticket to one of my servers but after adding and wanting to go to manage it still says invite. anyone got a way to fix it?

[atomic solstice]

log out and log back in

[abstract wigeon]

Log out and back in

Oop

lol

[cedar parcel]

did it already but ill try again lol

lets hope it works

[jade topaz]

Hi, i got bot for you guys ticket tool bot 1 day ago i came to you guys already for help i got the help but i need more help

[atomic solstice]

Like I said, ask the question

[abstract wigeon]

Ofc, send your question

[jade topaz]

so when i'm done with helping someone it will not show me to close and delete their ticket

i got 4 tickets i believe in my discord server in one room

oh yes i do

[atomic solstice]

you can close the ticket by clicking the 🔒 emoji on the First embed message in the ticket or by typing $close in the ticket

then a moderation menu shows up which lets you delete, save the transcript and reopen

[abstract wigeon]

Make sure that the reaction function is on in the panel settings.

[jade topaz]

okay let me see if it's on on all of my 4 tickets give me a sec here

[abstract wigeon]

Take your time

[jade topaz]

what doe claim ticket mean?

does*

[atomic solstice]

it renames the ticket to the name of the person who claimed it and makes it so the support member who claimed is the only person who can answer the users questions in the ticket

[jade topaz]

okay

thanks

so i can't find a pin on my tickets

i turned on claim

[pale pilot]

do you have premium?

[jade topaz]

it shows free

[abstract wigeon]

You can't use it unless you have a premium subscription.

[jade topaz]

ah okay

well thanks guy yall stay safe take care 🙂

[abstract wigeon]

You too