🆘│community-support

[jade topaz]

is somone her

[eager cargo]

Hello

[upper flower]

lol

[hexed coral]

Hello there. I'm having an issue where the created tickets don't go to the category I have selected. Instead, they go to the root, not in any category. I checked my category settings and they're unchanged. We noticed this happening today, pretty sure it was working fine yesterday. Is anyone else having a similar problem, or know a cause/fix?

[eager cargo]

#📣│bot-news

[winter monolith]

ok it's happening again. how is it possible that a user is able to delete a ticket when initiating the close command?

i dind't even click on that Delte Ticket icon

[eager cargo]

It's not possible for someone to delete the ticket while using the close comamnd. Do you have other moderators / adminstrators deleting your tickets? I reccomend you setup ticket logging if you haven't already. This will show who fixes creates, closed, and deletes tickets.

[scenic surge]

Help? For some reason all of a sudden transcripts wont save. it was working fine yesterday, no settings were changed, and now it's saying "Transcript failed to save"

[eager cargo]

Please run $debug in your server then send me the link it gives you please.

[full trail]

is there a way for the ticket to be locked down and the person wont be able to see or talk into the channel instead of being deleted?

[scenic surge]

https://discordapp.com/channels/509192800865353738/662692902245498910/830636661514698794

[eager cargo]

Yuppers, run the " $close " command or react with the 🔒 emoji when the on the message you are prompted with when the ticket is opened.

[full trail]

but that deletes the channel

[scenic surge]

it shouldnt

[eager cargo]

It shouldn't, it should just close it so only support roles can access it.

[full trail]

hmm

how do i check

and then its deleted

[scenic surge]

you dont click the check marks

you only click the lock reaction to keep it from closing the channel

[full trail]

oh

ok

[eager cargo]

No..

[eager cargo]

You've got two step close enabled, turn that off and you'll be all set.

[full trail]

hmm ok, it was on by default

[eager cargo]

Okay, permissions look all set, do you have auto transcript saving enabled?

Or did you try to run the " $transcript " command?

[full trail]

nope, didnt work

[eager cargo]

Turn on two step ticket

Make sure you've saved.

[scenic surge]

we run the transcript reaction

[eager cargo]

Alrighty, open a new ticket and try

[full trail]

was that for them or me

[eager cargo]

Hm?

[scenic surge]

its still saying its failing

[eager cargo]

Okay, try running the " $transcript " command please.

[eager cargo]

Here's what it should look like.

[full trail]

oh ok

[scenic surge]

ok so typing it works. but the reaction doesnt

[full trail]

ok, it worked, thx, sry for intruding on ur conv

thanks @scenic surge @eager cargo

[iron night]

Gave 1 Rep to MamaKitKat (current: #29 - 1)

[eager cargo]

No worries, my pleasure.

[full trail]

thanks @eager cargo

[iron night]

Error: You're still on cooldown

[full trail]

welp, later

[eager cargo]

There was recently an outage, people were having trouble with reactions. Giving the bot " adminstrative " permissions was fixing it.

[scenic surge]

ah ok, thank you 🙂

[eager cargo]

my pleasure

[woven zenith]

i need help with my tickt please

ticket bot*

[eager cargo]

What kind of help do you need?

[woven zenith]

i set the prefix but when someone does the command nothing happen

[eager cargo]

make sure you've saved, works fine for me.

[woven zenith]

i saved it

lemme try again

[eager cargo]

Alrighty

[woven zenith]

nothing happened ;w;

[eager cargo]

put a space between new and help

[woven zenith]

ohk

still nothing

[eager cargo]

Can you try mentioning the bot and saying " debug " so it'd look like this. @Ticket Tool#4843 debug

[woven zenith]

ok

[eager cargo]

Copy and paste the text in the code block

[woven zenith]

what

[eager cargo]

Okay, permissions are set. Not sure why your prefix of " new " isn't working.

Might I suggest opening a ticket in #🎫│make-a-ticket so the TT support team can further assist you.

[woven zenith]

0k\

[little forge]

Dashboard Link to config?????

[eager cargo]

https://tickettool.xyz

[little forge]

Thx

[eager cargo]

my pleasure

[brazen musk]

help my ticket tool does not work there is not the button called Manage

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[junior patio]

HOW TO EDIT EMBED A WELCOME MESSAGE WHEN U OPEN A TICKET

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[eager cargo]

There ya go!

[junior patio]

Okay thanks!

[eager cargo]

My pleasure

[cloud epoch]

hello

How can I add participants to an already open ticket using the Ticket tool?

[eager cargo]

$add < ID >

[terse bramble]

Opened a ticket just now as a test, and the bot did not recognise the category it is supposed to put the ticket channels in, and created it as an un-categorised channel

What is the command to assign the category again? Hopefully that will fix it

[wooden mauve]

Can anyone tell me the command to start the ticket tool bot?

[unborn pecan]

These is the prefix $ | هذا هوه البريفكس للبوت $

[split arch]

If I change my server icon will that affect the bot and what I’ve already set up

[torn spade]

When i put the bot's open and close category with admin

it will create the tickets there

but without admin it doesnt

i go to the category give it access thro members and still doesnt work

how do i fix it

[torn spade]

@jade topaz

[quasi pasture]

is it a problem when 2 Ticket Tool bots are on one Server? if its Premium & Normal one?

[spring wren]

do you need the premium bot to make an embed like in #🎫│make-a-ticket?

[leaden cloud]

kick normal , only keep permium bot is ok

[tawny sleet]

السلام عليكم ورحمة الله وبركاته

[eager grove]

hmm, anyone else getting rate limited on the website?

[tribal cedar]

Yes

Alternately you can make multiple channels each for a panel or send multiple panels to the same channel

[jade topaz]

Ummm... wht do I do with the code like umm I won a giveaway I dun even know abt tht guy just gave me a code and says congratulations TwT

[humble sequoia]

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

[mystic hound]

@jade topaz ^^

[graceful folio]

So my ticket tool bot is creating channels again, but outside of the designated category. It does have necessary permissions, but via a group role. Is it necessary to give the self-created Ticket Tool role permissions as well?

[jade topaz]

Eeeeeee thankies!!!

[mystic hound]

The bot needs permissions within the specific category, not just in server settings. The bot should be sending a message that says what permissions needs to be granted. (The perms can be granted to any role the bot has)

If you want a quick fix, give it administrator or you can do what I've said above. If you're not able to figure out feel free to #🎫│make-a-ticket

[graceful folio]

The ticket tool bot has permissions in the designated category, where I set the "open" and "close" properties in the dashboard

ok, the plot thickens; the channel gets created at top level in the server, but when i close the ticket it gets moved to the correct category

[leaden cloud]

How can I suggest the feature 🤔

[drifting bone]

how can I remove the permission to a bot administrator to see the tickets?

[humble sequoia]

Make a Suggestion

Suggestions for the bot have been moved to our Ticket Tool Community Server.

Join here: https://discord.gg/qKSEuVtJCc

[upper flower]

@leaden cloud

[leaden cloud]

tks Dev

[mystic hound]

A bot administrator? if you're referring to our staff we can't see tickets in your server unless added to them. If you're talking about roles within your server, anyone with the administrator permission can see any channel, if you want to restrict perms within tickets from people that don't have administrator see below

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[jade topaz]

How can I make the bot ping the user who made the ticket after staff replies?

[mystic hound]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

As I understand, that only sends the message after the ticket was created?

[jade topaz]

I need this

[mystic hound]

oh my mistake I didn't read that right, there's no way to make the bot ping after each message

you could use tags but I think the ticket_owner variable is disabled.

[pale pilot]

it's not disabled, it's just not implemented

[jade topaz]

welp

[mystic hound]

ah

[jade topaz]

sad

Is there a way to allow players to send pictures in their ticket without manually adjusting perms each time?

[humble sequoia]

-- moved to ticket --

[olive phoenix]

i had a question, how can i set people to support team?

[pale pilot]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[split arch]

Why does the ticket bot need a admin role now when it didn’t need it before yesterday

[jade topaz]

im getting a gateway timeout on the dashboard

[split arch]

Also how come general chat is read only for me

[jade topaz]

join the community server

for general

[fresh cargo]

Can anyone else confirm the site is currently down?

[jade topaz]

yes

[graceful folio]

it is for me too

[fresh cargo]

Making sure it wasn't my internet or something on my side. Thanks.

thanks @jade topaz 🙂

[iron night]

Gave 1 Rep to Minecrafter69420 (current: #29 - 1)

[jade topaz]

lol

[fresh cargo]

Gotta give credit ya know.

[graceful folio]

thanks @iron night

[iron night]

Gave 1 Rep to YAGPDB.xyz (current: #29 - 1)

[jade topaz]

yes

thanks @iron night

[iron night]

Gave 1 Rep to YAGPDB.xyz (current: #23 - 2)

[jade topaz]

does the staff know about it yet

someone create a ticket

[fresh cargo]

🤷‍♂️ I came here hoping someone was aware.

[graceful folio]

it's very recent

[fresh cargo]

I assume whoever monitors the site already got a notification about it.

Yeah, it worked like 5 minutes ago.

[jade topaz]

prob

[halcyon coral]

its down i think

[fresh cargo]

Sadly right as I began deving.

Honestly, I added TicketTool to my server, and then the site stopped responding. Soooo, sorry guys. I broke the site for all of us.

[jade topaz]

lol

i dont think you broke it

[fresh cargo]

Oh I know hahaha, just joking due to the sheer coincidence

[jade topaz]

i think its coming back

[fickle vessel]

Happened when I login-ed via discord and after waiting for a long time, this appears

I can't get into the dashboard

[jade topaz]

nvm

[fresh cargo]

Yeah, there is some hosting error.

[fickle vessel]

Ok

[fresh cargo]

Started roughly 5 mins ago.

[radiant moss]

We are aware of these issue. Please hold on

[fickle vessel]

Did they announceit?

[radiant moss]

no

[jade topaz]

no

[fresh cargo]

Done. Their looking into it. Just patience for now 🙂

Thanks!

[jade topaz]

i wouldnt

ok

it loaded for me

[radiant moss]

Yea it seems to be working again

Maybe

[fickle vessel]

Let me try again

[jade topaz]

its very slow

[pale pilot]

give it time

[fickle vessel]

Stuck on loading again lol. Ig I'll have to wait

[jade topaz]

im requesting via GET

not POST

[radiant moss]

Refresh your page

[jade topaz]

same error

[fickle vessel]

Well I'm just stuck trying to login lol

[jade topaz]

it loads faster now

at least

[fickle vessel]

Yay it worked

[jade topaz]

and its dead again

omg

[fickle vessel]

It's slow again

[jade topaz]

now its good

[fickle vessel]

Lollll

[fresh cargo]

If I need help, do I ask here or in the community server?

I'll just ask in the community server first.

[mystic hound]

Here.

[mystic hound]

Community server is for chats, games and other fun stuff

[fresh cargo]

Nevermind, they made that really clear immediately hahaha

Is it possible to make TicketTool respond to bots performing the commands?

My testing so far has shown it's not, but I'm wondering if there is maybe a setting I have misconfigured.

[upper flower]

Ticket Tool does not and will not respond to other bots.

[glossy falcon]

Hello, how do I make it so that only one role can close the ticket?

[fresh cargo]

Appreciate it. Unfortunate news for me, but I understand why. Thanks.

[iron night]

Gave 1 Rep to Developerツ (current: #9 - 14)

[glossy falcon]

??

[serene ice]

Why am i getting "TEMP BANNED " from accessing ticket tool website

[scenic plinth]

Manage the reaction permissions for the panel. You can select what roles you would like to close the ticket, however you may have to resend the panel for it to function correctly.

[glossy falcon]

thanks

[scenic plinth]

This is something I can't answer. If you believe an action was wrong please contact support about being "Temp Banned" from Ticket Tools website in #🎫│make-a-ticket

Edit: I wasn't aware of the attack on the site so users are temp banned for an hour from it. Please refer to messages below.

[glossy falcon]

thanks @scenic plinth

[iron night]

Gave 1 Rep to ᴍᴀʏ s. | ᴀᴍʙᴇʀ ɴᴇᴛᴡᴏʀᴋ (current: #5 - 24)

[scenic plinth]

Glad I could help!

[opal moon]

okay

so how do i actually create the panel

when i try log in it says error

somebodyyy

[radiant moss]

The Temp Ban is only for one hour as the website suffered a DDOS attack. After an hour or so you will be able to access it again

[opal moon]

no, last week it didn't work either

[scenic plinth]

⚠️ If you are temp banned from the site or cannot log in, please note that the site is currently inaccessible. Please wait for the stated timestamps.

[scenic plinth]

I can't help you until I can ensure it's not due to the temp ban on the site.

[radiant moss]

What is the error?

[opal moon]

how do i actually create panel

[jade topaz]

btw it shows your ip

[opal moon]

yeah delete that quick

[copper cliff]

idc

[opal moon]

you should

[jade topaz]

who deleted it

[copper cliff]

idk

[pale pilot]

I did

[copper cliff]

but why i got banned

[jade topaz]

no one would randomly ddos him but still

[pale pilot]

The site is currently under attack

Please wait an hour

[copper cliff]

but why im banned

[jade topaz]

who manages the firewall @pale pilot?

[copper cliff]

ah ok

[pale pilot]

Cloudflare? Or what do you mean?

[jade topaz]

ratelimiting shouldnt be required to mitigate ddos attacks

i mean who manages the cf firewall

[pale pilot]

Not the expert in that field

[jade topaz]

is it developer

or

[pale pilot]

I guess

[copper cliff]

the bot site

[pale pilot]

yeah I know

[opal moon]

what green button-

i cant see create panel

[median wigeon]

Thats the docs page

[opal moon]

I see

how do I get to setup page

[median wigeon]

Tickettool.xyz

[scenic plinth]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[scenic plinth]

Dashboard is on there

[drifting blaze]

have a question how i can make that after the ticket is closed the admins that dealt with it to have the transcript saved

[eager cargo]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[eager cargo]

If you've got premium, I suggest setting up auto-save transcripts.

First, ya need to set a logging channel though.

Once you have your transcript logging channels setup, you can react with the " 📑 " or say " $transcript " in the ticket.

[gusty dagger]

Is there anyway to make the ticket mention by Role ID? We have premium and I tried to make it use role ID but it did not work. Is this supported?

[eager cargo]

It sure is!

Just get your role ID, and paste it like so.

[gusty dagger]

So it doesn't use the {@ID}

[eager cargo]

You just have to put the " & " sign infront of the ID.

[gusty dagger]

let me try that thanks

[eager cargo]

My pleasure

[gusty dagger]

woops

[eager cargo]

The " & " goes after the " @ ".

[marble spruce]

when i try to do the channel that i want them to look at, it doesnt work, if the channel name was punishment-appeals, how would i make it direct to that?

[eager cargo]

You want to send a panel to a channel?

[marble spruce]

no like for the message(for the user when the ticket is created) i want it to say:
{user} Welcome
Please fill out your ban appeal by using the [punishment-appeal](Dont know how to do that) format in the meantime.

[eager cargo]

Ah, you want to mention a channel like #🎫│make-a-ticket?

[marble spruce]

mhm

[eager cargo]

Go ahead and grab the channel ID, then do

<#ID> and you'll be all set!

[marble spruce]

ah ok, ill try that ty!

[eager cargo]

My pleasure

[gusty dagger]

I'm seeing a lot of the <> options. Just a suggestion, but it might be useful to put those options in the "Supported Variables" sections on the panel options

not sure if any dev would see it, but specifically those would be useful to have

[eager cargo]

" <> " options are standard with Discord.

[marble spruce]

Please fill out your ban appeal by using the {#830865799707099147} format in the meantime. Didnt work 😦

[eager cargo]

You don't put " { } " you put " < > ".

[marble spruce]

oh lol im stupid...

[eager cargo]

[#830865799707099147](/guild/509192800865353738/channel/830865799707099147/)

[marble spruce]

thx

[eager cargo]

my pleasure

[torn totem]

Hi

Why don't the tickets go to the category that I want?

[eager cargo]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[torn totem]

That's my problem

[eager cargo]

Run " $debug " in your server please. Then send me the link it gives you.

[eager cargo]

Okay, there was recently an outage. Please refer to #📣│bot-news for more information on this problem.

[torn totem]

Thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 42)

[eager cargo]

my pleasure

[gritty gulch]

How do I change the message of my vetting ticket?

[eager cargo]

Vetting?

[gritty gulch]

Yeah, my friend says he uses the bot to make vetting tickets

And asked me to figure out how to change it

[eager cargo]

If your looking to just change the ticket message...

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[gritty gulch]

Yes

[eager cargo]

There ya go!

[gritty gulch]

Thanks!

[eager cargo]

my pleasure

[split arch]

How do you get on dashboard

[eager cargo]

https://ticekttool.xyz

[stuck walrus]

how do i remove illegal guns and coke as a police officer??

[scenic plinth]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @humble sequoia discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[brave barn]

Good day, out of ignorance of English, I accidentally transferred the guild administrator to another, is it possible to return it?

[hollow salmon]

hi, i have a problem. All members of my dc can see in any ticket, but i have set up the bot correct

[scenic plinth]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[normal meteor]

hello, why i dont see my server when i was to manage server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[eager cargo]

There ya go!

[plain basin]

Hello I'm recently getting this error when closing a ticket.

Failed to set category #Tickets Missing permissions on the category
["VIEW_CHANNEL"]

[eager cargo]

Give ticket tool the view channels permission

[plain basin]

Thank you

[eager cargo]

my pleasure

[plain basin]

It does, it has Administrator perms

Ahhh just kidding thank you

[eager cargo]

[lethal quartz]

how to make so that the ticket that it makes is private not public

[eager cargo]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[lethal quartz]

thanks

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 43)

[eager cargo]

my pleasure

[lethal quartz]

the tickets it creates are still public :c

oh i was in the wrong server lmfaoo

[formal gale]

Is there a way to give someone a role when they have an active ticket and remove the role when the ticket is closed?

[eager cargo]

No sorry

[real garden]

when i create a second category for my second 'batch' of tickets, and i try to use any commands, it says 'Channel is not a ticket' is there anyway to make multiple categories ticket categories?

[cold egret]

How do I create a support ticket in my own server?

[real garden]

or would i have to move an opened ticket to the category to make it a ticket channel.

if i have to do that is there anyway to make it so people can open multiple tickets at once?

[humble sequoia]

User permission level with Ticket Tool

@next umbra is permission level: 0 (User)

[red raft]

Hello, how do I like allow certain role members to accept the ticket?

[somber wing]

How do I use ticket @upper flower

@eager cargo hi 👋🏾

[eager cargo]

Don't ping staff please. If your new to ticket tool & looking to set it up, I can direct you to #573205317870157855.

[jade topaz]

it keeps asking me to log in with discord to access the dashboard and i already did

[scenic plinth]

Please don't spam

[scenic plinth]

When you leave the site it will likely sign you out unless you have it still open in another window or tab. If it does not let you sign in,

1 - You can try relogging into discord. It can be something where it is messing up with the desktop version and you need to relog.

2. Try inviting the bot to a server if you haven't, I have learned it sometimes does not let you log into the dashboard without the bot being in a server.

3. #🎫│make-a-ticket and ask for further help, if you cannot log in I can't exactly assist you with that.

[scenic plinth]

If you are talking about claiming options, visit the "command configs" in the dashboard and scroll down to "claim" and hit settings, you will be able to deny and allow certain roles to do this.

Note: Claiming is a premium feature

[jade topaz]

or would i have to move an opened ticket to the category to make it a ticket channel.

if i have to do that is there anyway to make it so people can open multiple tickets at once?

[eager cargo]

Mhm, just make different panels & they will be all set! If your talking about individual tickets just up the ticket limit and you'll be all set.

[jade topaz]

When I am trying to tell the bot the problem, it doesn't respond

[eager cargo]

Whatcha mean?

It's not responding to your commands..? orrrr

[jade topaz]

hello

how can i do like that

@eager cargo

[eager cargo]

Don't ghost ping support members please, also are you wondering how to change the panel message?

[jade topaz]

like

that

[eager cargo]

Soo, changing the panel message?

[jade topaz]

where?

[eager cargo]

You want to change this message?

[jade topaz]

yes

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[eager cargo]

There ya go

[jade topaz]

and where come this message?

[eager cargo]

Hm?

[jade topaz]

message text?

[eager cargo]

Right here

Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[jade topaz]

?

[eager cargo]

Top left and create panel

[eager cargo]

Yup

[jade topaz]

and then

?

[eager cargo]

then press this

then this

then this

[jade topaz]

dome

[eager cargo]

Awesome!

Have fun using ticket tool

[jade topaz]

thx

[eager cargo]

my pleasure

[jade topaz]

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 44)

[eager cargo]

[jade topaz]

[faint turret]

Anyone know where I can find the create panel button bc when I go to panel confings I get a tutorial of how to do it

Nvm

[jade topaz]

how do I change the ticket name to their username instead of numbers

[jade topaz]

@jade topaz $rename

@jade topaz dont work

[pale pilot]

@jade topaz ask here

[jade topaz]

i need help for tool , i have crash out first login

[pale pilot]

You cant log in?

[jade topaz]

injecting crash

[pale pilot]

what?

Can you share a screenshot maybe?

[jade topaz]

i can log in tool after log in on game

[radiant moss]

Ticket Tool is not a game

[jade topaz]

#🎫│make-a-ticket

Is there a way to upload transcripts to my website?

[scenic plinth]

I don't believe you can send transcripts directly to a site, you can try downloading them from the channel and then uploading them to the site and test that out.

[jade topaz]

Ah okay

Sad

[scenic plinth]

Not a current option

[copper gorge]

Heyo 😄 i have a very weird problem, my tickets are suddenly created outside of the category i assigned to them, noone changed anything i even tried to delete the category and reselect it but im puzzled on how that happens. (closing puts them in the correct one) Any idea what could be causing this? 😄

[tribal cedar]

Check out #📣│bot-news

[copper gorge]

sorry 😄

[tribal cedar]

Not a problem at all

[scenic plinth]

Not a current option with the bot.

[iron night]

Gave 1 Rep to ᴍᴀʏ s. | ᴀᴍʙᴇʀ ɴᴇᴛᴡᴏʀᴋ (current: #5 - 25)

[nocturne osprey]

Thanks @nocturne osprey

[iron night]

@nocturne osprey :: You can't give rep to yourself, silly.

[nocturne osprey]

Why not tho

[jade topaz]

so I'm trying to make a ban appeal for a server but I don't know where and what to do

[scenic plinth]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @humble sequoia discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[gaunt topaz]

Where can I get the invite to the premium bot

I have it but I forgot how to invite it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[mystic hound]

@gaunt topaz

[jade topaz]

How do I make a ticket on my server

[red granite]

a question. On my server I want it to appear on the right, for example to the right of this server it says owner, superior moderator etc ... and on my server it only puts disconnected and connected, how can I add that function?

[atomic solstice]

that is done in the Server Settings > Roles >Make Role Visible Differently from others

[red granite]

What?

[atomic solstice]

what do you want to make appear on the right?

a Role?, The bot?

[red granite]

I already understood, thank you

😄

[candid mango]

So I made a panel for the ticket tool and sent to discord its there but when someone clicks on the button to get a ticket it does not pop up a ticket

[solid stream]

Try running $debug in your discord.

it's possible you're missing some permissions.

[candid mango]

@solid stream thank you I will try this

[iron night]

Gave 1 Rep to BattleEye (current: #11 - 9)

[candid mango]

@solid stream debug didn't do anything in that channel

[solid stream]

$help offline

[humble sequoia]

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

[scenic plinth]

#573205317870157855

[marble spruce]

Is there a way to make the bot create a ticket by doing $create?

[solid stream]

you can use $new

It needs to be setup under command style tickets.

[misty sundial]

Hi

[solid stream]

[prime nest]

Hi everyone I cant get the subject to work

any recommendations?

I type $new subject and it only opens say Ticket-0030 and the subject is nowhere to be found

[solid stream]

You need to add the variable {reason} into your embeds where you want it to show.

[prime nest]

gotchu where do I go to add to the variables?

[solid stream]

To any message you want to see it.

Like this

[prime nest]

awesome thank you

[scarlet furnace]

/confess

[bleak oak]

Hi everyone - I have Premium Ticket Tool on my server. Today, when a ticket is closed, it's not moving to the closed category. Any ideas?

[eager cargo]

#📣│bot-news

[rotund kite]

@soft bay

[humble sequoia]

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

[rotund kite]

^^

[jade topaz]

Hello

i need help

[eager cargo]

what kinda help

[jade topaz]

I need to block this

If anyone click here " adv " role

I need to only him see ticket and write in

[spring wren]

how do i create a multi panel ticket like in #🎫│make-a-ticket

with premium

[jade topaz]

Thanks i have premium

😂

[eager cargo]

Hm?

[eager cargo]

Multi panels

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[spring wren]

oh

ty ty

[eager cargo]

my pleasure

[cobalt oak]

does anyone know how to make the bot ping a certain role when a ticket is opened?

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[cobalt oak]

thanks

[iron night]

Gave 1 Rep to Quo (current: #1 - 45)

[eager cargo]

my pleasure

[quasi crystal]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[quasi crystal]

The bot ping doesn't work..

i-

[solid stream]

#🎫│make-a-ticket

You can open a Spanish ticket.

[quasi crystal]

The ping doesn't work i don't know why

[solid stream]

make sure it's not inside an embed.

Pings only "ping" if you do them from the Message Text area

[quasi crystal]

So it needs to be in the end of the sentence?

[solid stream]

https://i.imgur.com/hsxP2dO.png

Embed vs plain text

[quasi crystal]

For example:
{user} please wait for our {@support}
Instead of

{user} please wait for our {@support} to assist you.

Like this?

I-

[tame rain]

Hi, my Ticket Tool isn't creating Tickets when people react to the messages.

[jade topaz]

how do i make the message ping a role?

[solid stream]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

its not working

wait nvm i see

[devout socket]

help

[jade topaz]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

Where do you invite premium bot?

Someone plz @ me when they find it

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[jade topaz]

$premium invite

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[jade topaz]

Whyyyy

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

No

$invite premium

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[placid quiver]

How do i make a ticket for a support channel and a apply ticket

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[wicked scroll]

@placid quiver ^

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[eager cargo]

@jade topaz ^

Please note that if you enable the premium bot without having premium, your bot will not respond.

[solid vector]

im having trouble making my panel a multipanel.

[eager cargo]

What kind of trouble are you having?

[solid stream]

$panel

[humble sequoia]

Send panel

How to send a panel?

To send a panel use the command $panel <id>

How do I find the ID?

The ID is located on the dashboard just before your panels name.

How to combine panels? (premium only)

Add multiple ID's $panel <id1> <id2> <id..>
The first ID will have its message and reaction sent while the others will have only reactions sent.

                    You can combine up to 20 panels (Reactions will be slowly added)

[solid stream]

(It's premium only)

[solid vector]

Yes, the server has premium. is the id just the number in the list, like panel #1, #2 etc

[eager cargo]

Yuppers

Also ya gotta have different reactions for different panels

[solid vector]

ok

does the bot need certain permissions to send the multipanel or do i send the panel then do the command

[eager cargo]

Needs all the permissions below to function correctly.

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

[solid vector]

ok, thank you.

[eager cargo]

my pleasure

[rapid hedge]

how do I ping a whole role?

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rapid hedge]

Thanks :D

[eager cargo]

my pleasure

[pulsar mica]

We couldn't set up the bot, how are we going to set it up?@solid stream

[eager cargo]

Please don't ping staff, if you need help setting it up refer to #573205317870157855

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[mystic hound]

out of all the people to ping....

[spring wren]

hi we have ticket tool premium, but the bot only reacts with an emoji on the normal ticket tool bot. Does this matter? does it still give the premium bot features or only the standard bot features

[arctic jolt]

When i press the open ticket reaction there is no channel opened, how do i fix this

[mystic hound]

standard bot still gives every premium feature, you probably have the premium bot disabled

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[mystic hound]

bot probably does not have permissions (check with $debug) or you have a role that is blacklisted

[arctic jolt]

Yeah i fixed it already

The panel dont work properly so i had to resend it

[mystic hound]

ah alright

[spring wren]

ty ty

[iron night]

Gave 1 Rep to Light (current: #4 - 30)

[timber smelt]

need help

[karmic quiver]

Heya, I'd like to make closed tickets visible for the user who created the ticket, but without allowing them to react (reopen/close/transcript) it. Is this possible?

[atomic solstice]

Yes

[broken dune]

Use the User Closed Permissions option under Permission Options

[atomic solstice]

you can make the reopen, delete and transcript as a support only reactions, this way the user cannot click them

[broken dune]

Hey guys. I have an issue with closing reopened tickets. Iooks like the user who reopened it cannot close it back. Any suggestions?

[karmic quiver]

What should I set there? If I disable adding reactions, they can still use the existing reactions

[karmic quiver]

How can I do that?

[atomic solstice]

won't help

they can still click them

[broken dune]

without add reactions

[atomic solstice]

go to the Reaction Options in the panel and there should be Make reaction Support only

[atomic solstice]

well yes they cannot add new reactions, but they can still click & use the reactions added by the bot

[broken dune]

Ah I see, did not think about that.

[broken dune]

Any idea on this?

It seems that if I wait a bit, it fixes itself

I assume that's somewhat normal?

[atomic solstice]

it might be because once you reopen the ticket the reactions automatically remove themselves, and if you click them immediatelly it may cause it to mess up a bit

its better to wait till it resets and then close the ticket

or better said not reset

but just wait a moment for the bot to catch up

[broken dune]

Yup, makes sense. Thank you!

[atomic solstice]

np

[karmic quiver]

ah yes thank you!

[iron night]

Gave 1 Rep to Satisfy (current: #24 - 2)

[atomic solstice]

np

[olive vapor]

how do i close a ticket? its not closing with the reaction nor is it closing with $close

[karmic quiver]

does any error message occur? Maybe you didn't set the permissions for the bot role correctly

[jade topaz]

The tick bot came out of my server suddenly

[scenic plinth]

You close the ticket using the reaction at the start of the ticket or with $close.

To remove the channel, use $delete. If this does not work, ensure the bot has permissions.

[scenic plinth]

Can you check Audit logs? Make sure the bot didn't get banned / kicked by a security bot such as Wick.

[jade topaz]

No he was not kicked out or from a security robot@scenic plinth

[scenic plinth]

Was the bots roles updated?

[jade topaz]

سلام عليكم

وين العربى ؟

[scenic plinth]

إذا كنت بحاجة إلى دعم ، يمكنك أن تسأل هنا ، أو يمكنك الذهاب مباشرة إلى دعم اللغة العربية في

#🎫│make-a-ticket

[jade topaz]

انت عربي؟ @scenic plinth

[keen viper]

hey guys, i have a question how can in do the tickets private?

[atomic solstice]

What happens when you open a ticket, Can everyone in the server see it?

[keen viper]

exactly

[atomic solstice]

Go to the dashboard > manage servers > your server > panel options > Pick the ticket type > General Options > Disable the Make tickets Visible permission

That should fix it

but it will only work for new tickets, so the ones which are already opened will stay visible to everyone

[keen viper]

yes it works, thank u very much

[atomic solstice]

np

[autumn acorn]

I am looking for someone who can adjust my bot

@atomic solstice

[atomic solstice]

What do you mean by adjust the bot?

[autumn acorn]

I mean adjusting settings in my server

[atomic solstice]

well are there any problems with them?

if yes then the most I can do is tell you what to do

[autumn acorn]

Well tell me

[atomic solstice]

well you first have to say what is wrong

[jade topaz]

with "$ new" can a discord bot type that in to activate it?

[atomic solstice]

what you expect should happen and what is happening

[jade topaz]

it failed to open it, but we can

it can see into the ticket someone else made, it has perms

[atomic solstice]

No Ticket Tool ignores other bots. Like most other bots do as well. So the answer is: No it cannot

[jade topaz]

no way around it?

[atomic solstice]

nope, only Discord users can create tickets

[jade topaz]

F***, okay thanks anyway

[atomic solstice]

Have you setup the bot and it's not working? Or did you not do any form of setup to the bot yet?

[tough sluice]

For the "tags" section of ticket tool, is there a way to make it so that it just contains the text stated, rather than it being the exact text, if that makes sense?

so i can make one tag that is "how do i apply" and if someone says "how do i apply for staff" the tag will still work, rather than it only working if they only say "how do i apply"

[pale pilot]

That is not supported currently

Other bots like Dyno can do that though

[atomic solstice]

or Yagpdb

[pale pilot]

The tags from TT are supposed to be triggered intentionally and not randomly

[tough sluice]

ya ive done it with dyno just didnt know if i could do it with tt or not

will that ever become an option or no?

maybe u can make it so you can chose between "exact" and "contains"

[pale pilot]

I don't know

[humble sequoia]

Make a Suggestion

Suggestions for the bot have been moved to our Ticket Tool Community Server.

Join here: https://discord.gg/qKSEuVtJCc

[pale pilot]

You can suggest this feature though

[tough sluice]

thx 🙂

[jade topaz]

How can I remove pings from ticket tool when a ticket is opened?

[eager cargo]

Just delete the " {user} " or whatever ping variables you have in the ticket message

[cursive pollen]

Does any know how long It takes for a ticket to be answered?

[eager cargo]

When the support team is available

[cursive pollen]

On average

[eager cargo]

Pshh, I don't know.

[cursive pollen]

Oh ok

Thanks anyway

[eager cargo]

my pleasure

[grizzled glade]

Is Ticket tool still offering partnership?

[mystic hound]

Not at the moment. #📣│server-news

[hearty pecan]

I don't understand anything to the bot HELP

[grizzled glade]

Thanks you 🙂

[iron night]

Gave 1 Rep to Light (current: #4 - 32)

[eager cargo]

You don't know how to set it up?

[hearty pecan]

No idea

[eager cargo]

#573205317870157855

[hasty forge]

I disabled the creator to lock its own ticket
So only mods can close the ticket
But if creator reacts to the lock emoji
Mods can not close the ticket via react
It's not premium btw
Two step ticket enabled
any help?

[humble sequoia]

-- moved to ticket --

[scenic plinth]

Can the creator close the ticket?

[eager cargo]

it was moved to a ticket

lol

[hasty forge]

not immediately but after some time they can

[scenic plinth]

I was going to say it's a bug if I know what they are talking about, it's a weird glitch where if the support also has the role it still doesn't allow it.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[eager cargo]

Try re-logging into the dashboard

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

Can you please run " @Ticket Tool#4843 level " in the server?

Then send a screenshot please

Copy and paste this into the server and send it. Once you have done so, please send a screenshot

@Ticket Tool#4843 level

Okay, can you try re-logging into the dashboard one more time?

Press logout then log back in

Your trying to login to the docs

https://tickettool.xyz

Go there to access the dashboard

my pleasure

[remote peak]

Is there a way to disable deleting tickets?

[eager cargo]

dasboard > manage servers > desired server > manage > command configs > delete > switch off

[remote peak]

and that will stop from the reaction as well?

[eager cargo]

for the reaction...

dashboard > manage servers > desired server > manage > panel configs > desired panel settings > reaction options > delete > switch " enable reaction " to off.

[remote peak]

ty

[eager cargo]

my pleasure

please keep in mind that members w/ support roles or members with administrator permissions will still be able to delete tickets by use the " $delete " command. You can disable it for support team in your command configs by going to the " delete " command and pressing " settings " then switching off the " support team only " option

[remote peak]

How can I stop it appearing here

[eager cargo]

it's already gone

[remote peak]

ahh found it

[eager cargo]

yeah, if you switched off the reaction, it won't appear

[jade topaz]

is there a way to get an automatic log in a specific channel after a channel got closed, which shows a link to the transcript?

[mystic hound]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[compact fable]

One of my staff has deleted the ticket message and when I resent it, the ticket emote didnt show up to create a ticket

[zealous ether]

hey how can I log the ticket?

[eager cargo]

Run $debug for me in your server then send me the link it gives you please.

[eager cargo]

dashboard > manage server > desired server > manage > panel configs > desired panel settings > logging options > donezo

[oblique cargo]

Hey guys! I just purchased a premium membership but it didn't activate it. It is asking for a code and I don't see the code in my email. Any advice would be greatly appreciated

[zealous ether]

Thanks!

[iron night]

Gave 1 Rep to Quo (current: #1 - 46)

[eager cargo]

my pleasure

[eager cargo]

check your spam folder maybe, if it doesn't show up there, I suggest opening a support ticket in #🎫│make-a-ticket so the billing team can further assist you

( sorry I don't know any other solutions for this type of issue )

[oblique cargo]

I just received an email saying I can use it immediately. Thats why i'm confused

But I'll check it out, ty

[eager cargo]

yeah idk whats up with all that stuff

anyways, my pleasure

[rotund peak]

hi

why the bot still leaving

?

[scenic plinth]

Is there a security bot or moderator kicking it? (Refer to your server Audit Logs)

[rotund peak]

yes i have a security in my server

[scenic plinth]

Is the bot kicking it? If so the security bot you have added is likely kicking it for a "bot addition" filter and it would automatically kick the bot. You would have to disable it (depending on the bot) to add the bot.

[rotund peak]

i turn off the security bot and the problem was solved thank you

[iron night]

Gave 1 Rep to ᴍᴀʏ s. | ᴀᴍʙᴇʀ ɴᴇᴛᴡᴏʀᴋ (current: #5 - 26)

[ebon patio]

hey if start 7 day Trial and when its over do i have to pay?

[eager cargo]

If you want to continue your premium yes

[distant ether]

Dear managers, why am I not free ??????????? Please😩

[mystic hound]

Were you able to resolve this? If not check below, our new system does not use premium keys

[humble sequoia]

Redeeming premium (New)

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[junior patio]

😔

[soft folio]

whi

[soft basin]

I cant log to it it say invalid email or password but i dod correctly can u help

[mental pawn]

Please how do I make a ticket

[atomic solstice]

you can make a ticket by clicking the emoji correspondyng to the type of a ticket you want in #🎫│make-a-ticket

[atomic solstice]

It should be fixed in the next patch

its a known issue

[shell slate]

hey is this just me or when i added the bot to the server.when i go to the dashboard and the server doesn't pop up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[stuck brook]

When i was reading how to make the ticket it said to go to the panel confligs but I can’t find it

[jade topaz]

How do I transfer the ticket tool bot to one of my channels on the server

[atomic solstice]

that would be with the channel permissions

[jade topaz]

Ok

[atomic solstice]

give the bot Read messages permission in the channel you want

[jade topaz]

Ok

Where can I give him the permission?

[atomic solstice]

well in the channel you want

just click the channel settings and there permissions

[jade topaz]

OK thank you

[scenic plinth]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @humble sequoia discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[unique totem]

how do i edit the message that the bot sends when a ticket is open

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[unique totem]

ok thanks

is there anyway to make it so tickets go strait into a cattegory?

[scenic plinth]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[unique totem]

thanks

[vivid jackal]

The bot says Ticket Limit reached 1/1 what does that mean

[atomic solstice]

It means that you can only open ! ticket at a time

it prevents the spam of tickets

[vivid jackal]

how can i close the ticket ?

[atomic solstice]

which means every person can have 1 ticket open untill the first one gets closed/deleted

either by clicking 🔒 and then ✅

reactions in the first embed in the ticket

or by typing $close

[vivid jackal]

theres no ticket in the chat

[deft bison]

If I have premium setup, can I kick the regular bot with no issues?

[atomic solstice]

yes

[deft bison]

Ok perfect, just wanted to make sure

Thank you

[atomic solstice]

are you the owner of the server?

[deft bison]

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #19 - 3)

[jade topaz]

I’ve been looking for so long and can’t find it, how do you make the ticket have a description or whatever it’s called like change what it says where “react with the () below to open a ticket” how can I make it so I can put what the ticket is about there?

I can wait till you’re not busy anymore 🖤

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[jade topaz]

:0 so you’re telling me it was that easy

[atomic solstice]

this one is inside the ticket once it's open

[atomic solstice]

this one is before the ticket is open and the one from where people open tickets

[atomic solstice]

yes I am 😉

[jade topaz]

Ok thank you @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #18 - 4)

[jade topaz]

I appreciate you for helping me in my dumb moments 🥲

[atomic solstice]

np, anyone has moments like that

[tribal cedar]

Your birthday is May what Satisfy?

[atomic solstice]

yeah it is

may 14th

[tribal cedar]

Ah

[atomic solstice]

one day after discord

[tribal cedar]

I'm the 4th

Happy early birthday tho lol

[solid stream]

May the 4th be with you

Mines double fools day.

[dense shell]

How do I give someone to manage tickets without giving them admin?

[atomic solstice]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[atomic solstice]

here @dense shell ^^

[dense shell]

Thank you!

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #16 - 5)

[atomic solstice]

np

[bold imp]

How to get the ticket channels when you click the reaction into this category instead of the top one

[atomic solstice]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[atomic solstice]

here @bold imp ^^

[bold imp]

hot thx

[atomic solstice]

np

[bold imp]

Why bot not work now/reactions don’t work?

And as soon as I sent that it started working mb 😐

[atomic solstice]

np

[jade topaz]

Hi

[modest geyser]

Whats prefix ticket tool

[jade topaz]

$

Anyone know why when I open a ticket it automatically close

[modest geyser]

Not working

[atomic solstice]

check the dashboard to see if it was changed from $ to something else

[atomic solstice]

Does it close immediately or you just don't see it?

[jade topaz]

Open and close instant

[atomic solstice]

do all of them close or do you have one already opened?

[jade topaz]

The ones that were opened before the problem are still active but currently when trying to open one it opens fine but closes instantly

[atomic solstice]

that is because of the ticket limit

I suppose your Dm's are closed

if it were opened then Ticket Tool would Dm you saying that you hit the ticket limit

The limit is customisable and it prevents a user from spam opening tickets

[jade topaz]

I have only 6 tickets open actually

[atomic solstice]

yes the default number is 1 ticket per user

[jade topaz]

yes but i don't have an open ticket

it's by categories

1 channel for 1 categories / problems

and i have no opened ticket

[atomic solstice]

How many channels does your server have?

or that would actually not help since the tickets wouldn't even open if you hit the channel limit

[jade topaz]

I find solution

[abstract sphinx]

Don't mind me, just stealing your gifs 😛

[jade topaz]

Thank for ur help @atomic solstice have good day !

[iron night]

Gave 1 Rep to Satisfy (current: #15 - 6)

[atomic solstice]

np

[solid stream]

We stole em first 🙂 || Feel free||

[atomic solstice]

^^

[solid stream]

I have more 🙂

[dusk elm]

Nasfy just fail a other bot delete a Chanel 🙄

[noble breach]

Hey is Tickettool down?

[atomic solstice]

it shouldn't be, why?

[noble breach]

Because I cant open Tickets in my Discord Server

[atomic solstice]

well first question: Is Ticket tool status Online in your server?

[noble breach]

Yes

[atomic solstice]

then its not down

so its a permission issue

[noble breach]

Hm

I have 416 Tickets open on my server maybe does tickettool have a limit?

The tickets cannot be closed because we need continuous contact with the People in tickets

[scenic plinth]

How many channels does your server have currently?

[atomic solstice]

yes I assume 500

[atomic solstice]

looks like you hit the Discord 500 channel limit

there is nothing we here can help you with concerning that

since its a Discord given limit

the only thing you can do is close and delete some of them at this point

[noble breach]

Hm Ok Thank you I will try to find a solution

[outer zinc]

Ticket will not open after reaction mark. Channels are not full, just added premium.

[atomic solstice]

what exactly is happening when you press the reaction?

[outer zinc]

Nothing, the reaction goes from 1 to 2.

[atomic solstice]

make sure the bot has permission to manage channels

[outer zinc]

It has full administrator of the discord.

Unless it's through the panel.

By chance do I need both the premium bot and normal bot? Someone had kicked the basic one.

[atomic solstice]

no you don't need both, you just have to set up in the dashboard which one should be used

[outer zinc]

Amazing, I forgot to change that. Thank you.

[atomic solstice]

np

[faint zinc]

how do i make the bot ping the staff to tell them a ticket has been opened?

[atomic solstice]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[atomic solstice]

@faint zinc here ^^

[faint zinc]

i see

[sharp gull]

how do i make ticket tool do the reaction thing so it makes a private channel

[eager cargo]

#573205317870157855

[mild trout]

Why do we need our billing address while buying premuim? Ping me

[eager cargo]

That's standard with all online purchases, just about at least. Since it's a legal purchase I believe it needs a billing address.

[remote peak]

Once i've voted how do I get the vote rewards

[scenic plinth]

I should give you the information you need using $vote

To claim your rewards, use $vote redeem and follow it's instructions.

[remote peak]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[eager cargo]

Refer to the community server to vote.

#827209540671111210

[remote peak]

How do I link myself? I've voted once already but its not showing?

[final raptor]

!getroles

$getroles

[eager cargo]

That isn't a command.

[final raptor]

How to get the premuim role then?

[scenic plinth]

Linking isn't necessary. It will take a minute to register it, I had the same thing happen to me.

[eager cargo]

You can open a support ticket in #🎫│make-a-ticket and the wonderful TT support team can assist you. They'll verify your premium subscription and you'll gain the role.

[remote peak]

Ahh okay

[green forge]

so i kicked ticket tool and tried reinviting and now it wont work/join back is there a fix?

[eager cargo]

Can you run " $debug " in your server for me then send me the link it gives you please?

[green forge]

no like the bot isnt in my server at all and i didnt get a link when i tried

[eager cargo]

Make sure you didn't ban the bot, copy and paste the link below to invite the bot to your server.

https://discord.com/oauth2/authorize?client_id=557628352828014614&scope=applications.commands+bot&permissions=2952915024

[green forge]

tried it, didnt work in audit logs it says it joined but doesnt pop up

[eager cargo]

Do you have a moderation bot kicking the bot? E.g @umbral cove

[green forge]

no i manually kicked it

[scenic plinth]

Better yet, can you manage the bot through the panel for the server?

[green forge]

no doesnt let me do anything through the panel either

[eager cargo]

Do you own the server / have administrator perms in it?

[green forge]

yes

[eager cargo]

Can you @ the bot or does it not show up?

[green forge]

doesnt show up

[eager cargo]

Might be in a channel where @ everyone view permission is denied / " Member " role view permission is denied. Do you have any private channels like that? E.g a verification channel where view permission is denied

[scenic plinth]

You could also search "Ticket Tool" in the members search in the server.

[green forge]

no its a public channel, i can only @ its old role, the bot itself isnt even in the server

i can invite one of you to the discord if that'd be easier or idk if thats not allowed

[eager cargo]

So does the server show up when you try inviting the bot? Like in the drop down menu

[jade topaz]

Hi can someone tell me what’s the bot command and how do I assign a message to a channel

[eager cargo]

#573205317870157855

[green forge]

yes and when i select the server and invite it, it doesnt show up

[eager cargo]

Okay, and it shows this screen after?

[green forge]

yes

[scenic plinth]

Can you try searching "Ticket Tool" in the servers overview?

[green forge]

doesnt pop up either

[eager cargo]

Odd issue your having... Sorry I couldn't find a solution to the issue your having. Might I suggest opening a support ticket in #🎫│make-a-ticket so the wonderful TT support team can further assist you.

Maybe Vxie has a fix? Idk

[scenic plinth]

I might, @green forge invite me to the server. You have my permissions.

(Issue solved via DM)

[jade topaz]

Thanks

[iron night]

Gave 1 Rep to Quo (current: #1 - 47)

[eager cargo]

my pleasure

[jade topaz]

Hey im having an issue where only my management team cna open tickets but no one else can

the ticket tool has no blacklist roles

all debug checkmarks are green

[upper flower]

Remove the member role from blacklist

@jade topaz

Whats the server name?

[jade topaz]

it worked nvm thanks

[uneven pagoda]

whats the number of tickets you can have open without prem?

[eager cargo]

Discords channel limit is 500

If you want to limit the amount of tickets a user can create per panel...

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[uneven pagoda]

so theres no pay wall to get more tickets

[scenic plinth]

No, you can't bypass discord limitations.

Discord limits 500 channels like quo said and 50 channels per category.

The limit will restrict how many channels (tickets) the bot will create for one ticket.

[uneven pagoda]

ty i didnt mean that i meant like the ticket limit on the bot like on yunite thanks for your help tho

[spiral nexus]

How to commands

In my server, using this bot

@humble sequoia

@iron night

[iron night]

Edit this to change the output of the command!

Edit this to change the output of the command!

[eager cargo]

#573205317870157855

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[placid quiver]

can someone join my server to help meplz?

[jade topaz]

is there a way to do this? I have premium

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[forest goblet]

@jade topaz ⬆️

[jade topaz]

thanks!

thanks @forest goblet

[iron night]

Gave 1 Rep to 2x2Master (current: #2 - 39)

[slender minnow]

thanks @forest goblet

[iron night]

Gave 1 Rep to 2x2Master (current: #2 - 40)

[forest goblet]

No problem

[bleak frigate]

hi could someone help me?

[tranquil carbon]

I can not create a ticket in the ticket vehicle.

[bleak frigate]

im trying to set up the ticket transcripts to go into a specific channel but its not working

[tranquil carbon]

help me!

I can not create a ticket in the ticket vehicle.

[bleak frigate]

also i need help on pinging someone in the message that shows when you open a ticket

[tranquil carbon]

HELP!

[eager cargo]

( solved via ticket )

[eager cargo]

Watcha need help with?

[tranquil carbon]

I cannot create a ticket, so I cannot

[eager cargo]

Do you need help setting it up?

If so, #573205317870157855

[tranquil carbon]

I have set up the chase but I cannot create a support ticket for my friends' help

[eager cargo]

Are the tickets not opening when you react to the panel message?

[tranquil carbon]

No, I do not know how to create a ticket, I need help

[eager cargo]

Alrighty, go ahead and look over #573205317870157855. It will teach you how to create tickets.

[tranquil carbon]

but I can't, nothing is understood

very complicated

i do but it doesn't work

how will you find a solution

[eager cargo]

Have you invited the bot to your server?

[tranquil carbon]

yes

[abstract sphinx]

hehe, yoink

[eager cargo]

Okay, go to the dashboard and click " Manage Servers " once you have done so, select the server you would like to manage ticket tool in.

[tranquil carbon]

what you don't want to understand

can you