🆘│community-support

[copper owl]

not even 2 times

groovy just had this error, could it be discord being buggy?

[eager cargo]

Odd, run $debug in your server please.

[eager cargo]

Ehhh, unlikely, possible though.

[eager cargo]

Once you have please send me the link it gives you.

[copper owl]

https://discordapp.com/channels/509192800865353738/662692902245498910/827990761844768798

[eager cargo]

Alrighty, perms are all set, that's odd that it isn't working. Might I suggest opening a support ticket in #🎫│make-a-ticket so the wonderful TT staff team can further assist you.

Oh and also, you can only rename the channel if you have manage channel perms.

[copper owl]

ill just rename, if it persists ill open a ticket

[eager cargo]

Alrighty! Have a good day!

[copper owl]

@eager cargo close command also doesnt work

it must be discord or the bot

[eager cargo]

Erm.. that's odd. off the top of my head I would think that permissions are jank but they look good.

I've never had this problem before so I can't help you. I suggest you open a support ticket in #🎫│make-a-ticket so the wonderful TT staff team can further assist you.

[ruby compass]

wath is the command for help plz

[copper owl]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[near grove]

This is probably my tiny brain my I've looked everywhere a load of times. How do you change the category the tickets appear in?

[eager cargo]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[eager cargo]

There ya go!

[near grove]

Thanks!

[iron night]

Gave 1 Rep to Quo (current: #3 - 22)

[eager cargo]

No problem! Have a good day!

[nocturne osprey]

Thanks for the #📣│bot-news

Shut up @iron night

No one asked you

So… anyways… Will there be a fix to these html previews in the future?

[eager cargo]

Unfortunately, this is something we can't control. Only Discord can.

[astral swift]

so with non-premium u can have unlimited tickets but only 10 tickets per minute, right?

[tribal cedar]

I have never heard of such a thing

[astral swift]

check the website and go to the place where u see what premium gets u

it lists it there but i wanna double check

[pale pilot]

It's 2 tickets per 30 seconds actually

[jade topaz]

I dont really know how to explain it but is there a way to make ticket tool say an automated message when the ticket opens eg Why have you created this ticket?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[jade topaz]

Talking about that?

Nvm

Im just stupid

Wait

No

Im confused

[pale pilot]

Ticket options, not Panel options

[jade topaz]

Oh

[sudden gulch]

I cannot see my server on the bot site

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[eager cargo]

Try relogging into the dashboard.

[sudden gulch]

Ok, I will try

Thanks you busted with me

[eager cargo]

No problem! Have a good day!

[hoary hare]

Not sure what's happening but suddenly Closed Tickets aren't being sent to the category I set for closed tickets. I have the categories set on the panel settings though.

[obsidian cosmos]

Hi, I need help,

I want to store the tick information after deleting it in a custom ROM

[scenic plinth]

You're going to have to elaborate of what you mean, otherwise I can't help you.

[scenic plinth]

Ensure the bot has permissions to the category. The bot will need:

• Read Messages
• Send Messages
• View Channels (Category)
• Manage Channels (Category)

If it is doing it to some older tickets before changes were made it will do that since it was an older panel.

[hoary hare]

Hi, yes. I gave it our Bots role which essentially gives them all the permissions plus Admin. It only started happening yesterday and I can't figure out what's causing it. I've also already tried making a new panel and the closed tickets still stay in the Open Tickets category.

[mystic hound]

Its possible you exceeded the 50 channel limit for a category

If that's the case you can simply add another category

[hoary hare]

Ah, I wasn't aware of that. Thank you!

[iron night]

Gave 1 Rep to Light (current: #6 - 14)

[mystic hound]

Its a discord limit by the way, not one enforced by us.

[hoary hare]

Yeah, I understand that. No problem. 🙂

[jade topaz]

What is the diffrent between normal ticket toll and the permuim

[eager cargo]

Ticket Tool Premium offers more customizable features. The regular Ticket Tool ( Non - Premium ) limits you from customizing the bot.

[jade topaz]

What r they

[eager cargo]

Allow me a moment.

[jade topaz]

Take your time

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[eager cargo]

There you go!

Also,

I highly recommend buying it! It's worth it!

[tawny sleet]

Hello

Ther are a Support for Arabic

[fossil kelp]

hello,

ticket tool wont show up on the dashboard, ive re invited it a few times, waited a few hours still nothing

[mystic hound]

Yes, #🎫│make-a-ticket

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[dim osprey]

Papi

[rocky sandal]

I create a ticket and when someone reacts to the icon on said ticket it breaks the entire thing.

I don't really know what's goin on.

[dim osprey]

[hardy remnant]

my tickettool doesnt log any actions on the tickets

[hexed kernel]

Hello who needs help? (:

[rough iron]

How can I stop the unverified person from being able to close the ticket themselves?

Or is that unavoidable?

[pale pilot]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[pale pilot]

@rough iron enable "support team only"

(for the close reaction)

[pale pilot]

Did you enable logging in the panel settings? Does the bot have permissions to the logging channel?

[rough iron]

where do i find that on the website??

[jade topaz]

Hi, I have such a problem. When I add an animated click smiley to open a ticket, it works. But if I want to add it to the text above, it doesn't work, see the photo. Can anyone help me?

[hoary hare]

You should use the "full code" (idk the actual term) for the custom emoji. It should look like this: <:list:############>
To get that, send this in any channel of your server: \:list:, then it should show up as a code and not an emoji.

[jade topaz]

thx i try

[iron night]

Gave 1 Rep to nonsense (current: #26 - 1)

[rough iron]

Also, is there a way that after I've accepted the ticket, it automatically gives them the roles to see the full server? Or do I have to do that manually?

[jade topaz]

work, thx thx thx

[iron night]

@jade topaz :: You can't rep nonsense#1067 for 57 minutes and 4 seconds. Try coming back later?

[sonic loom]

hi, does not find my server for me when the bot is added

and commands don't work

[tribal cedar]

Is your role added to dashboard perms?

[sonic loom]

does not detect my panel

[sonic loom]

.

[tribal cedar]

Quoting yourself and not answering my question is a great way to not get help

Is your role added to the dashboard perms?

Alright forget it try relogging

[sonic loom]

I've tried many times

[tribal cedar]

Great #🎫│make-a-ticket

[sonic loom]

ok i fixed it

[tribal cedar]

Your the best!

[lyric scroll]

َ

[tribal cedar]

Not going to happen today sorry

[shrewd lion]

where can I put the log for the ticket tool, so that all the information about the ticket is there

[tribal cedar]

Normally you go to #make-a-ticket

[tribal cedar]

And scroll to top of that chat

[tribal cedar]

You mean open closed renamed etc?

[shrewd lion]

Jes

Yes *

[tribal cedar]

Panel configs settings log options

[shrewd lion]

Ok and thats it?

[tribal cedar]

Yup

[shrewd lion]

Thanks

[tribal cedar]

Anytime

Nope

#📣│server-news

[uncut lark]

help me how i activate my ticket bot ??

are you help me ?

[scenic plinth]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[uncut lark]

yeah

[scenic plinth]

Follow that and you can setup ticket tool.

[uncut lark]

and where it is ??

[scenic plinth]

Yes, that link gives you a guide on how to setup ticket tool.

[uncut lark]

are you make that please ?

but this is too hard to me

[mystic hound]

#573205317870157855 also has some instructions

[uncut lark]

it is free ?

[mystic hound]

the primary bot is free yes, we also have a premium bot at 6$/month

[uncut lark]

ok

[shrewd lion]

Can you explain it near to me , sry i m lost xD

[scenic plinth]

What are you trying to do?

[shrewd lion]

A new logchannel for ticket Informations

Like this

[scenic plinth]

Oh easy!

On the logging options, define a channel in the dropdown Enigma gave you where those will save.

In the screenshot I will show you are the options that it will allow you to log in that channel.

Checking those will allow you to log that option for the panel. Obviously mine showing red, it won't log those options. Make sure to also hit save when done!

[shrewd lion]

Thank you

[granite glacier]

hey

cant invite premium bot on my server......

[tribal cedar]

Do you have premium?

[granite glacier]

yup

i cant invite free bot too

[tribal cedar]

Whats your access in the server?

[granite glacier]

admin

[tribal cedar]

Are you certain they aren't already there?

[granite glacier]

yup

1000%

[tribal cedar]

Try the $debug cmd to make certain please? I mean there's not much to inviting even the free bot.

[granite glacier]

just write $debug on my server?

so

[mystic hound]

what's your server ID or name?

[granite glacier]

Softplace

[mystic hound]

the bot is in there

[tribal cedar]

[granite glacier]

where ?!@#? ahah

[mystic hound]

its not visible because you haven't given it the read channel permission

[granite glacier]

Omggggggggggggggggggggg
ty

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #4 - 17)

[mystic hound]

cheers

[granite glacier]

one more question
i need to customise avatar can i do it?

[mystic hound]

We don't currently have that feature, but it might come sometime in the future

[granite glacier]

• open ticket wth command for example: $open "reason"

[mystic hound]

you can use the $new command. it can be set up under command style tickets in your panel settings

np, enjoy the bot

[granite glacier]

thanks @mystic hound

[iron night]

@granite glacier :: You can't rep Light#1591 for 57 minutes and 39 seconds. Try coming back later?

[mystic hound]

its fine dw about it

[nocturne osprey]

Fuck it, let’s get banned

[mystic hound]

Lets not.

[granite glacier]

i need to open ticket which will have name: user+"reason"

is it possible to do ?

[mystic hound]

yep $new @user reason

[granite glacier]

?

how i can setup it on panel

[mystic hound]

oh ticket name, you can't have a reason on the ticket name. the new command will display the reason in the ticket message

if you want the ticket name to have a reason best you can do is generalize it, for instance have a panel called appeals and set the ticket naming to something like this

[granite glacier]

ty
got one more question about ticket claiming

i need: i claim ticket and after ticket rename - "slay-b-claimed"

[raven palm]

Je veux changer le personnage dans lequel je joue

[crude ibex]

So, I'm getting charged for ticket tool monthly but have not used it and can't see where it says I even have ticket tool premium. How do I cancel

[scenic plinth]

Je ne comprends pas ce que vous demandez, veuillez garder à l'esprit que c'est pour

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[mystic hound]

@crude ibex you can manage your subscriptions at the second link

[wicked scroll]

Go to Dashboard -> Panel Configs -> Settings -> Claiming Options
Check:

✅ Enable ticket claiming
✅ Enable claim name ----> {user_nickname}-claimed

and dont ping staff members

[viral summit]

Umm I cannot seem to link myself to the vote command...I keep getting this message, it was working fine and suddenly yesterday it showed 0 votes and It didnt count my votes :/

Edit: No one is linked to the bot at the moment... I am using this discord account for it. I've 349 lifetime votes... I've been using it that long...

[crude pendant]

Hello!!

My ticket tool is not responding, can you help me please?

[eager cargo]

Is it offline?

[radiant moss]

So the voting websites are currently not working from what I know

[viral summit]

welp... then the premium bot wont work for voters?

[jade topaz]

Is there a way to select what category tickets are made In

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

@jade topaz

the number of reactions adds up , how can i fix?

Thanks @jade topaz

[iron night]

Gave 1 Rep to Sk3leton (current: #10 - 8)

[jade topaz]

np

@jade topaz try to give the bot "manage messages" in the channel

[tawny sleet]

Hello

[eager cargo]

Hiya

[tawny sleet]

How win some one open tickit i whan the bot to mintion the helping role

[jade topaz]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

@tawny sleet ^

[tawny sleet]

@jade topaz this is where?

[abstract folio]

Dashboard

[jade topaz]

Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message

[tawny sleet]

@abstract folio انت عربي؟

[abstract folio]

يب

[tawny sleet]

تمام اشرحلي انت

[abstract folio]

من الموقع وزي ما قالك سكليتون هو عربي مثلي xD

Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message

[tawny sleet]

تقدر تجي روم و افتح لك سكرين

؟؟

[abstract folio]

لا مقدر بس الشرح واضح

[tawny sleet]

لا والله

[abstract folio]

تدخل الموقع وتدخل manage servers

[tawny sleet]

اوك

[abstract folio]

وسيرفرك و Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message

وتحط مثل كذه

{@Role name}

[tawny sleet]

؟

[abstract folio]

Ticket Options

Ticket Message -> Message , {@Role name}

@tawny sleet ^

[tawny sleet]

باك

طيب لازم افتح قوص عشان امنشن الرول؟

[abstract folio]

يب

[tawny sleet]

تمام

[abstract folio]

مثل ما كاتب لك انا

{@Role name}

[abstract folio]

اكتب اسم الرتبه واقفل القوص

[tawny sleet]

تمام

[abstract folio]

بدون مسافه

يعني لا تحط مسافه بين القوص وال @

لانها ما بتشتغل كذه

[tawny sleet]

كذا

[tawny sleet]

اوك

[abstract folio]

يب بس شيل المسافه بين القوص وال @

[abstract folio]

ايوا وسوي save

[tawny sleet]

👍؟

[abstract folio]

اهم شي

[tawny sleet]

بجرب افتح تكت

[abstract folio]

سوي save الاول

[tawny sleet]

يب سويت

[abstract folio]

جرب

[tawny sleet]

اشكر اهلك

وين اقدر اقيمك؟

[abstract folio]

#📈│reviews
اكتب
Thanks ومنشني

[tawny sleet]

@abstract folio افضل مساعد ب السيرفر ب النسبة لي

اذا صار شي اكلمك خاص عادي؟

[abstract folio]

اشكرك بشده في خدمتك علي طول

حياك هنا ف الروم واحنا موجودين علي طول الدعم العربي والانجليزي علي طول موجودين

[tawny sleet]

♥️

[abstract folio]

وما بنقصر معك

[tawny sleet]

لا شكر على الواجب يلا فمان الله

[weak charm]

My ticket tool app isn't working none of my servers show up when I log in it tells me to try re logging in. I re log on and I get the same thing

[jade topaz]

السلام عليكم

وين التكت

[abstract folio]

حاليا الدعم الفني في راحه لمده يوم بكره بينفتح التكتات

[jade topaz]

شلون اخلي اول شخص ينقط هوا يستلم التكت

[abstract folio]

تقدر تسأل هنا عن اي استفسار وفي خدمتك .

[tacit minnow]

Hello there, I have been asked to set Ticket Tool up for a server but it doesn't show up in the bit where you can either 'invite' or 'manage' I have refreshed the site and come out of it many times and it isn't showing up? Please @ me if you know how to fix that issue! Thank you.

[jade topaz]

َ

[abstract folio]

الخاصيه مش موجوده لو معاك برميوم تقدر تستخدم ال claim system

الى يضغط علي الريأكشن يستلم التكت , لكن انه ينقط مش موجوده

[jade topaz]

وينها

كيف اسويها

[abstract folio]

لو معاك برميوم تروح الموقع وتدخل علي سيرفرك وتدخل علي البانل الى محتاجها وتدخل settings

وبتلاقي claim options

[tacit minnow]

مرحبًا ، لقد طُلب مني إعداد أداة التذاكر لخادم ولكنها لا تظهر في اللوحة حيث يمكنك إما "دعوة" أو "إدارة" لقد أعدت تحميل الموقع عدة مرات ولم يظهر؟ من فضلك @ me إذا كنت تعرف كيفية إصلاح هذه المشكلة! شكرا لك.
GOOGLE TRANSLATE

[abstract folio]

try to relog

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[tacit minnow]

How do I do that??

[scenic plinth]

You must have a dashboard role to manage / invite the bot or you can try having administrative perms within the server. Ask the server owner to set the role in the dashboard.

[tacit minnow]

Okay thank you very much!

[abstract folio]

np any time

[tacit minnow]

:DDD

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[vital ether]

is there a way for ticket tool to add/remove people to channels via a certain tag/command

[eager cargo]

$remove < id >

$add < id >

[vital ether]

is there a way to turn an existing channel into a ticket in order to run those commands

[eager cargo]

Unfortunately, no. You will have to make the ticket first by reacting with the emoji on your panel.

[vital ether]

alright

[weak charm]

My ticket tool app isn't working none of my servers show up when I log in it tells me to try re logging in. I re log on and I get the same thing could someone help me please

[abstract folio]

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[weak charm]

Ok

[devout badger]

Hey how do I give certain roles (my staff) permission to be inside of ever ticket that opens?

[abstract folio]

$help support team roles

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[abstract folio]

@devout badger ^

[devout badger]

Thank you

[iron night]

Gave 1 Rep to JFCA Faded (current: #26 - 1)

[granite glacier]

can I open a ticket outside of any category and give access to the person who opened the ticket to it?

[stoic schooner]

Help

@copper marsh

[remote fossil]

is it possible to have multiple ticket options

[stoic schooner]

Excuse me. I need help. I am setting up servers for people, and I invited TT. I went into the dashboard, but the server does not show up to configure. I have every single permission and am the server owner, but it is now showing up.

[flint viper]

Hey

[stoic schooner]

@radiant moss ^^^^

[spring lava]

Either give it around 30 mins, or log out of the website and re-log back in.

[stoic schooner]

Okey.

[flint viper]

how do I furnish the ticket tool bot?

[stoic schooner]

Thanks.

[granite glacier]

?

[nocturne osprey]

DM

[inner aurora]

yes, using the $add command or setting up command style tickets with $new @user

[granite glacier]

can i setting it on panel ?

[opaque robin]

Hi

[inner aurora]

ah derp. Just send $new in your server @granite glacier to see how to set that up

[coral cypress]

bruh my votes arent increasing

ive voting 4 times and some linked votes too. The time isnt increasing

[inner aurora]

$vote

[humble sequoia]

Votes

Current Votes: 33
Lifetime Votes: 51
Linked Votes: 51

Vote Links

Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 198237774258765824
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 16 days, 12h, 0m
To redeem your current votes use $vote redeem

[inner aurora]

On these two sites?

[jade topaz]

هلا

[robust sandal]

Mezo Gamers

Hi

Arabic (ar) → English (en)

[coral cypress]

Yes

$vote

[humble sequoia]

Votes

Current Votes: 5
Lifetime Votes: 18
Linked Votes: 14

Vote Links

Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 2 days, 12h, 0m
To redeem your current votes use $vote redeem

[granite glacier]

i misundertand...

[coral cypress]

See its still the same after 4 votes and 2 linked votes

[granite glacier]

can I open a ticket outside of any category and bot will give access to the person who opened the ticket to it?

[remote swan]

ı need a help

[inner aurora]

@upper flower told me there are issues.

[upper flower]

^

[inner aurora]

please rephrase your question

[coral cypress]

To everyone?

[spare gale]

@upper flower You know the website still says “Administartor”

[coral cypress]

Cus we are about to lose premium

[upper flower]

I am aware

[granite glacier]

can bot open a ticket outside of any category and give access to the person who opened ticket ?

[spare gale]

Okay...

[remote swan]

I cannot close the room named closed

[coral cypress]

Bec i cant claim my votes and the premium is gone i think

[scenic plinth]

Yes, it automatically overrides the permissions from a category, therefore it will still have the same permissions set in the panel configs.

[coral cypress]

Any eta?

[upper flower]

for?

[coral cypress]

The fix

[remote swan]

I cannot close the room named closed

[inner aurora]

send me your server id

[coral cypress]

for votes

[inner aurora]

I'll apply 2 days of premium

[remote swan]

818210130754666496

[granite glacier]

he dont...
may u send a screen wth settings ?

[coral cypress]

Ok dms or here?

[radiant moss]

Its on the list but its not something detrimental to the user base. It will be changed in the future

[inner aurora]

whats the name of your server?

[coral cypress]

Classified business centre. Id 616864599685464085

[inner aurora]

there you go

[remote swan]

Is there anyone who can help?

[coral cypress]

Thanks

[radiant moss]

with?

[remote swan]

I cannot close the room named closed

[scenic plinth]

Panel Settings ---> Permission Options ---> Edit User Open Permisisons ---> Allow read messages and send messages

[radiant moss]

Run $delete if you want to delete the channel

[heady wind]

Who can I talk to about becoming a partner? I manage a discord partner and we use this bot

[scenic plinth]

Are you referring to the reaction to where you can't close it?

[radiant moss]

Tickets will reopen tomorrow

[heady wind]

And dm?

[radiant moss]

We do not offer DM support

[radiant moss]

You will have to wait til tomorrow

[scenic plinth]

Normally you would make a ticket, however they are closed for Ticket Tool Staff Day. Like Tinyy has mentioned they will reopen tommorow.

[rough iron]

Is there any way it automatically gives the person the roles to see the server after I've accepted their ticket. Or do I do that manually?

[inner aurora]

no

[rough iron]

alright thanks

[radiant moss]

Ticket Tool doesnt have perms to view that channel. Either manually add it or manually delete it

[rough iron]

thanks @inner aurora

[iron night]

Gave 1 Rep to William_CTO (current: #13 - 6)

[scenic plinth]

Run $close or $delete and see what happens. If this doesn't work you will have to manually delete the channel.

[remote swan]

The room opens back when I manually wipe it

[scenic plinth]

You will have to do that manually. Ticket Tool does not assign roles to newer users or users in tickets.

Wrong reply sorry

@rough iron^ follow the message I sent above, I replied to Tinyy's message by accident.

[scenic plinth]

From the view of it ticket tool does not have access to the channel from the screenshot you sent. Ensure it has permissions to that channel then execute the command.

[remote swan]

ok

[remote swan]

I tried but it's still the same

[scenic plinth]

The bot has permissions to do all these correct?

1. Read / Send Messages
2. Embed Links
3. Manage Channels
4. Manage Permissions

[remote swan]

yes

[rough iron]

oh alright thanks

[remote swan]

yes

[umbral cove]

manderstijn#1817 has been silenced for 10m

manderstijn#1817 | 490806537594470400

[rich obsidian]

hey

idk how to change the role able to see the tickets

can anybody help me please?

[rich obsidian]

support team?

idk if i can ping u i the doubt i wont <3

[shy phoenix]

Hey, i cant start the bot

[granite glacier]

it doesnt work(

[jade topaz]

wdym with "i cant start the bot" ?

[jade topaz]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rich obsidian]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[rich obsidian]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[rich obsidian]

tyty

<33 let me test it now

[jade topaz]

np

[rich obsidian]

It worked tho

Another question, I don’t understand how to make the bot automatically save transcripts and post them in a channel

[jade topaz]

@pale pilot Please DM me. I'm the owner of the TTN Call of Duty Warzone server.

[scenic plinth]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[scenic plinth]

@rich obsidian^

[mossy viper]

what is tickettools prefix

[rich obsidian]

$

[mossy viper]

I thought so, but when i try it does nthing

[rich obsidian]

@pseudo glen

Idk maybe you changed the prefix

Try to kick and re invite the bot, maybe the prefix resets

[eager cargo]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[eager cargo]

If the bot isn't responding, please give it all of the following permissions.

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

[rich obsidian]

Wow

[mossy viper]

it has admin perms for testing it

[rich obsidian]

Hey i have done it, it works but is there a way to make it auto when you close the ticket?

[eager cargo]

Alrighty, please run @<557628352828014614> debug

in your server, just copy and paste what I put above

[mossy viper]

ive tried

oml haha, I had the wrong thing selected... from when i had premium for a moment

[eager cargo]

Oh haha! Yeah you'll need to select the non - premium bot.

[mossy viper]

I used to have premium

I forgot about that :/ lmao

[eager cargo]

Lol, no worries! Have a great day!

[scenic plinth]

Yes however it is a premium feature, you will have to go under "logging options" and select the dropdown for "auto save transcript"

[rich obsidian]

Yes thank you

[jade topaz]

How do I make It where when a new ticket sue made the bot will mention a certain role

[rich obsidian]

$help mention

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[rich obsidian]

Lol i tried

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[scenic plinth]

@jade topaz^

[jade topaz]

Thanks

[scarlet apex]

Can be premium purchased with 2 server boosts ??

[worthy mulch]

Help I've already tried re logging in

[eager cargo]

No sorry, you can get premium for five server boosts in the community server though. ( 20 day premium )

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[eager cargo]

@worthy mulch ^

[scarlet apex]

hm os i spend my like x hundred of dolars and all what i will get is chance only to get 20days premium? lol

[worthy mulch]

Same thing @eager cargo

[eager cargo]

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[worthy mulch]

I have admin

[eager cargo]

is Ticket Tool in your server already?

[worthy mulch]

Yes but I need to make a panel

[eager cargo]

Run the $level command in your server please

Then send a screenshot

[eager cargo]

Five boosts gets you 20 days of premium in the community server.

[scarlet apex]

hm 20days only why not like 3months?

then i will rather use them in other server 😉

[eager cargo]

Alrighty, you do not have not permissions in that server.

[worthy mulch]

ok hold uo

[eager cargo]

Alrighty! That's fine by me. Twenty days is the way it was made by Ticket Tool, sorry!

[boreal knot]

hi i paid and it never added premium

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[boreal knot]

tried it

[eager cargo]

Mkay

[eager cargo]

Well you see, it says you don't have it.

[boreal knot]

well i paid for it so

[eager cargo]

Alrighty

Run $debug in your server please, then give me the link it gives you please

[eager cargo]

Alrighty well, if you look in the bottom right it says " free " in the premium status in the embed of the debug command. I'm not sure if you actually have premium or if you don't.

Unfortunately today is staff day so tickets are closed. You will have to wait for a member of the billing team to assist you further.

( Once tickets open back up you may open a ticket and the billing team will assist you. )

[boreal knot]

jokes

[tulip jolt]

hii! I’m interested to partner but i can’t see the #make-a-ticket channel

[eager cargo]

Today is staff day, tickets are closed for today. You'll have to come back tomorrow. Sorry!

[tulip jolt]

alright thank you so much

[eager cargo]

No problem! Have a good day!

[jade topaz]

Here do i make a ticket?

[eager cargo]

Today is staff day, tickets are closed for today.

[thorny spindle]

bruh

[inner aurora]

Its something we do to give them a break. Please open a ticket tomorrow or ask here

[silk prairie]

hello

[eager cargo]

Hiya

[silk prairie]

Flits coins cant send off exchane... wallet says syncing too??

@silk prairie
Flits coins cant send off exchane... wallet says syncing too??

[eager cargo]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @humble sequoia discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[eager cargo]

I believe your in the wrong server.

[jade topaz]

I need some help

[eager cargo]

What do you need help with?

[jade topaz]

it doesn't add rection

[eager cargo]

Run $debug in your server please, then give me the link it gives you please :D

[jade topaz]

k

https://discordapp.com/channels/509192800865353738/662692902245498910/828524732868722698

[eager cargo]

Alrighty, permissions look to be all set, try re-sending the panel.

[jade topaz]

k

done

[eager cargo]

Any difference?

[jade topaz]

yes it's works, the reaction is back

[eager cargo]

Happy to help! Have a good day!

[jade topaz]

thanks :))

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #3 - 24)

[eager cargo]

[jade topaz]

btw how u make that roblox icon

[eager cargo]

It's a custom made GFX

[jade topaz]

can u send the link in dm's?

[eager cargo]

Sure, let's keep casual convos out of here and in the community server though.

[jade topaz]

yeah

[empty widget]

يا

شباب

سبورت

[steel beacon]

Hello

[empty widget]

هللا

Hello

[jade topaz]

My server is not showing up in the Ticket Tool Dashboard

nvm

[steel beacon]

Me too

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[weak sundial]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[weak sundial]

I bought the premium where to get the Key?

[valid pollen]

Where would I find the option to auto-close tickets after x duration of no responses? I have premium.

[mystic hound]

Automation is currently disabled due to discord rate limits

[humble sequoia]

Redeeming premium (New)

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[mystic hound]

@weak sundial

[valid pollen]

Oof, that sucks. Thank you!

[iron night]

Gave 1 Rep to Light (current: #4 - 19)

[royal kelp]

I have a problem: if I vote the bot does not score (the vote command) it and I cannot redeem the premium

Sorry for the English, I'm Italian

[mystic hound]

There appears to be an issue with the voting sites. Our development team is looking into it

[royal kelp]

Oh, ok. Thanks

Thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #4 - 20)

[arctic echo]

I have a problem about VIP KEY. I bought a vip key in patreon. And add the key in isigner app. VIP key is working a week. But Suddenly vip key isn't working.What shoud i do?

[wicked scroll]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @humble sequoia discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[wicked scroll]

@arctic echo ^

[jade topaz]

i need help

@pale pilot

[pale pilot]

Please don't ping staff

[jade topaz]

sorry

i purchased premium, invited the premium bot. but when i create a panel.. the FREE BOT is appearing not premium

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

how to create a panel like this

[abstract folio]

@jade topaz

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[abstract folio]

^^

[granite glacier]

hey, when i open ticket ive got problem

[jade topaz]

just ur internet issue I guess

Nothing related to the bot though because something should show up

[jade topaz]

Premium feature only (nooo)

[queen wing]

helo

i need your link bot plz

@jade topaz

[tribal cedar]

#573205317870157855

[jade topaz]

Im a member too xD but Engima already gave or here is the direct link- https://discord.com/oauth2/authorize?client_id=557628352828014614&scope=applications.commands+bot&permissions=2952915024

Wait

How did you use an emoji like that
You dont have nitro!

:PingThumbsUp:

[ebon torrent]

hi! I have a question. How do i make it so multiple tickets one for support and another for suggestions for exmaple can be created from the same message like showed in the picture. Cause currently the only way i know is to make a sepparete msg for support and another for suggestions. no combined like in the picture

[minor ravine]

hello I'm not able to configure it on my server what do I do?

[tribal cedar]

Multiple reactions is a premium feature but you can send 2 panels to 1 channel for free one for one thing and one for another

[mystic hound]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[mystic hound]

that might help

[rustic geyser]

how can I set that only I can see the setting and not also my team
@gloomy jacinth@median wigeon

[gloomy jacinth]

Don't ping support team !!

which settings are you talking about ?

[rustic geyser]

so I am the owner but my support team can change my settings in ticket tool

[neon isle]

i have issues setting this up as well

I got premium, and did add multiple reactions to my panel. but i can't get the ticket tool to open any tickets when i click on the reactions added by me..

How would i do this?

[jade topaz]

i dont can invite bot to my Discord Server

[scenic plinth]

Make sure that the dashboard roles aren't set to their role.

Roles with administrative perms on the role by default have access to the dashboard.

You can access this in the server configurations in the dashboard.

You can also try blacklisting their role which should prevent them from viewing the dashboard settings but I don't guarantee that will work.

[tribal cedar]

Whats multi panel cmd?

[scenic plinth]

$help multipanel

Wait no

[tribal cedar]

You can use $panel x y z where x y z are your panel id numbers

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[tribal cedar]

[abstract folio]

[tribal cedar]

@neon isle

[neon isle]

thanks 🙂 and how would i delete the initial envelop reaction from the panel? because after changing the reaction the envelop stays

[iron night]

Gave 1 Rep to Enigma (current: #10 - 9)

[jade topaz]

If you do not open ticket a ticket tool when you do what to do?

[tribal cedar]

You can do to panel configs -> settings -> reaction options

[neon isle]

yes i did this, but the envelop stays visible

[keen gazelle]

Is it possible for me to see how many tickets each of my support team has dealt with?

[neon isle]

as you can see here... the panel is now responding on the flag but the envelop stays

[tribal cedar]

You used the panel with the reaction in your cmd

It was the first number

[tribal cedar]

Not yet afaik

[neon isle]

oke solved it 🙂 thanks

[tribal cedar]

If its still planned

Awesome np

[light smelt]

Can someone tell me how this is possible?

[scenic plinth]

Discord visual glitch or you simply renamed a ticket wrong. You can use $rename to fix it to your so desire!

[river coral]

hey just wondering, why can't i rename more than twice a ticket?

like i do $rename 1 then $rename 2

and then the command doesnt do anything after that

[abstract folio]

just give the bot all the perms and it will work .

[jade topaz]

Not working :c

[scenic plinth]

There might be a slight possibility discord is having something with bots and their latency things. It might be a slower command to open. I've realized there are some bots that are being delayed a dew seconds with their command usages.

[robust sandal]

🏓 Pong! Latency is 108.24ms. API Latency is 42.27ms

[humble sequoia]

Pong! Latency is 338ms. API Latency is 90ms [-]

[scenic plinth]

There is a higher latency for some message responses on bots. I've seen it with two.

[scenic plinth]

Did you give the bot administrative? (Not required but it's for a reference)

[scenic plinth]

Does it rename the channel in the category? Theres a visual thing where it renames it but it doesn't show it on mobile until you look at the actual channels + categories.

[river coral]

even looking at the actual channel name doesnt change anything

[inner aurora]

you can rename it but there might be a cooldown in place. discord only allows renaming channels once or twice per 10 min iirc

[hallow brook]

i need help

.

[shadow belfry]

Hi, is there a way to claim a ticket to a certain category? I'll try to explain what i mean below.

I'm using the bot in my ban appeals discord and i'm looking to separate appeals into two different categories (appeals that can be done quickly and appeals that will take longer). Obviously the users don't know how long the appeal will take but staff roughly do, so they would be able to move them after reviewing the users ticket.

Hopefully this explanation is okay, cheers.

[hallow brook]

I need help with setting up the ticket tool, its confusing

[nocturne osprey]

I can help you!

[nocturne osprey]

Yes there is.

[nocturne osprey]

So your going to need to open the dashboard first.

[humble sequoia]

https://tickettool.xyz/manage-servers

[hallow brook]

okay

done, i opened

[nocturne osprey]

Ok, then go to your bot role setting in the server and make sure it has the necessary perms.

[abstract folio]

#573205317870157855 . just check this channel

[nocturne osprey]

Yeah, go to #573205317870157855 and setup that way, and then edit the panel to your liking.

[nocturne osprey]

This is a setting within the panel.

[shadow belfry]

okay great. can you remember what it's under? - as i can't seem to find it

[hallow brook]

so when im creating the panell.. what do i put for the panel name

[abstract folio]

any thing you want like
Press To Make A Ticket
the panel name will appear up
Ex : this is a panel its panel name is : ticket

[hallow brook]

ah thank you

[abstract folio]

Welcome anytime

[hallow brook]

yayy it worked

[nocturne osprey]

Mine

[nocturne osprey]

I’m looking right now

Ok, so under the panel settings, there is a category called Claim.

You can only adjust where claimed messages go, and cannot move them around two different places.

However, there might be a command that should work. $move

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[scenic plinth]

You can create a channel through discord, and send the panel. The panel will be sent to that channel and you can use it properly.

[iron night]

Gave 1 Rep to LOA | Vxie | Eclipse Network (current: #6 - 15)

[jade topaz]

why i can't buy premium via paypal balance?

[violet sun]

How do i rename a ticket when it's made?

[mystic hound]

Type $rename name

[violet sun]

Doesnt work

[mystic hound]

Does the bot have all required permissions?

(Run $debug in the ticket to find out)

[violet sun]

Oh yeah, it has everything checked green

Nevermind, some dumb shit disabled the renaming on the website.

[mystic hound]

do you have the rename command turned off? check under command configs

ah alright.

[violet sun]

Thanks though ❤️

What is the $claim used for if i may ask

[mystic hound]

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[violet sun]

Ah alright

[candid oyster]

the bot does not go

[jade topaz]

.

[somber wharf]

Hey, I've been trying to set up transcript saving so we don't have to have a bunch of closed-ticket channels lying around. In my logging channel, however, it only shows the action of it being saved, and doesn't show the actual transcript. Anyone know a fix? I think everything's set up right in the panel dashboard

[scenic plinth]

Doesn't "go"? Are you sure it has permissions?

[scenic plinth]

Can you ensure you have a transcript channel set?

[somber wharf]

Yes, made one specifically for this panel and these types of tickets

It logs the transcripts from other panels, maybe I can just try mimicking that

[scenic plinth]

If you made the change when the tickets were open it is likely it won't save the transcripts to the channel for tickets open before it. Try opening a test ticket with that panel and save a transcript and you should see it saves.

It's weird I know. You will have to copy and paste the link into the transcript channel.

[somber wharf]

Huh?

There's no way it can save it? Can I completely redo the channel?

[scenic plinth]

If you have tickets open and then made the change to the transcripts yes there is no way to save it. You can try running $transcript and see if it saves.

[somber wharf]

Most tickets of ours are closed pretty fast. When I open new tickets, they still aren't saving. I always use $close --> $transcript --> $delete

[scenic plinth]

You have this correct?

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[somber wharf]

Yep. I just tried reacting using the transcript reaction and it worked, thanks!

[iron night]

Gave 1 Rep to LOA | Vxie | Eclipse Network (current: #6 - 16)

[cloud walrus]

hi, so i want to know how i add a bot message with a reaction and when a person reacts, i create a ticket for questions

[jade topaz]

#573205317870157855

@cloud walrus ^

[merry talon]

why create panel button not working

[olive vapor]

why cant i talk in any of the channels?

anyways how do i add emojis into my embed message on the ticket panels

[abstract folio]

@olive vapor use $id

[olive vapor]

then i use the emoji ID?

[abstract folio]

$id

[humble sequoia]

Server id - 509192800865353738

Server id - 509192800865353738

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[olive vapor]

okay

[abstract folio]

yes use $id :emoji:

[olive vapor]

do i have to enclude the <>

[abstract folio]

yes

$id

[humble sequoia]

<:ttonline:818757771310792704>

[abstract folio]

Ex : !ttonline

@olive vapor

[olive vapor]

thank you

thanks @abstract folio

[iron night]

Gave 1 Rep to ツ | Just ia7bk ᴸˣ (current: #20 - 2)

[jade topaz]

Hello how to add customcommand on tickettool

[abstract folio]

welcome anytime .

[jade topaz]

Hello how to add customcommand on tickettool

[abstract folio]

you mean tag?

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[abstract folio]

@jade topaz ^^^

[jade topaz]

No

Custom command witch iam write welcome amd tickettoold wrlcome user on server

[abstract folio]

yes its tag just read this

[jade topaz]

Thank you

[olive vapor]

is there a way to do multiple reactions on a ticket panel? cause i want 3 different messages for 3 different ticket types

[abstract folio]

ofc

[olive vapor]

but i only wanna do 1 panel tho

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[jade topaz]

And how to add roles

[abstract folio]

@olive vapor ^^

[jade topaz]

Witch no admins

Add role for run this command

[abstract folio]

what do you mean?

[jade topaz]

Add role for run this command

[abstract folio]

ahh you mean mention a role?

[jade topaz]

Yes

Role for run this command

[olive vapor]

im also doing this <$id> and its not working

it works here but not in the panel when it sends

[jade topaz]

Role for run this command

[jade topaz]

Role for run this command

[abstract folio]

its Admins Only so ;

[jade topaz]

And who means admins

[abstract folio]

who have administration

[jade topaz]

Ok

[abstract folio]

you just can change the reaction from the dashboard

[olive vapor]

yes.. i got that part

but im also confused because its only letting me do 1 option for panel.. i need to do 3 choices to pull up 3 different ticket messages

but i need it to come from 1 pnel

[abstract folio]

make a 3 panel and you can make it in 1 panel by the multi panels

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[olive vapor]

im kinda slow..

[hazy dirge]

hi is there a bug with saving transcripts? all my transcripts that is saved in my server suddenly became blank

it worked fine but since like a week or two if i open direct transcript or download the transcript its just empty

[olive vapor]

for some reason my custom emoji wont work as the reaction emoji

is there like someone whom i can steam chat this with.. for some reason my server emojis wont work in the embed

idk man.. im doing the command for it

<$id> but its just not working.. at all in the embed

as well as the emojis arent even working as reactions

and where do i go online to find all the lil code things to put in to get things in my embeds

[stuck cipher]

What is happening with #💬│general-chat ?

[eager cargo]

Nothing wrong with it, we just have a community server now.

[eager cargo]

Put a backslash infront of the emoji you want the syntax ID of.

Like so

!Idk

And it will turn out like that, also when using custom reactions, please note that ticket tool has to share a server with the reaction you are wanting to use. I recommend uploading them into your own server.

[olive vapor]

thats still not working

[eager cargo]

Press enter after

[olive vapor]

i have uploaded them into my server

press enter where

im trying to add these emojis in from the website dashboard

[eager cargo]

Press enter for the syntax ID of the emoji

one moment

[olive vapor]

!gamma

[eager cargo]

Once you have uploaded them into your server,

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[eager cargo]

Press select reaction, then search for your custom emoji name.

[olive vapor]

im trying to get the emojis to also show in then embed panel message

[eager cargo]

Oh, then copy and paste the syntax ID into the embed panel message.

[olive vapor]

i did that.. it doesnt change to the emoji when i send the panel

[olive vapor]

also for the reaction it does this gamma:806356698326499369

and doesnt show image

[eager cargo]

Put the < >

[olive vapor]

the reaction doesnt let me edit it ..

but when i select the emoji thats ono my server.. it doesnt show image..it shows what i pasted above

[eager cargo]

So you want to edit the panel message or the reaction that is used to open the ticket?

[olive vapor]

both

[eager cargo]

Okay, let's do panel message first.

[olive vapor]

im editing a panel to show emojis. and im trying to edit the reaction emoji to what i want to be shows

<$id828719572391297054:> Gamma Kit:

[eager cargo]

I want you to copy and paste gamma:806356698326499369 into your panel message, ( wherever you want it )

[olive vapor]

this is what i have in there now.. except the emoji is: gamma: <-- spaced so it doesnt show

[eager cargo]

Then I want you to click save, re send your panel, and show a screenshot of what it looks like

[eager cargo]

One moment

Okay, can you invite me to your server that you are having troubles with?

( Solved )

[olive vapor]

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #3 - 26)

[olive vapor]

now on to the reaction..

[eager cargo]

Ah yes, I forgot about that.

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[eager cargo]

So i've just ran the debug command in your server. You need to enable your premium bot first.

[olive vapor]

iight that finally worked for the reaction i think i just forgot to hit select reactiono

how do i do that

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[olive vapor]

thanks @eager cargo

[iron night]

@olive vapor :: You can't rep Quo#9999 for 54 minutes and 6 seconds. Try coming back later?

[eager cargo]

No problem! Have a good day!

[hazy dirge]

.

[olive vapor]

lol now how do i connect the other two panels again

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[eager cargo]

Run $debug in your server please. Then please give me the link it gives you.

[hazy dirge]

https://discordapp.com/channels/509192800865353738/662692902245498910/828736907994202152

[olive vapor]

where do i find the panel IDs?

or is the the #1 #2 #3 thing on the panel create page

[eager cargo]

The side of your panel, e.g #1

[hazy dirge]

I think it was fine untill discord updated how they show code

but I cant be too sure since we don't look in transcripts too often but there was a complaint about how a staff member handled a ticket thats why I went back and checked and noticed they became blank

[eager cargo]

Mk, permissions look all set. Discord did update it so that it displays in HTML now ( nothing we can control ). That might be the root of your issue. Unfortunately, we can't change that. We've made it look as nice as we can.

[stable swan]

the bot didnt ping role in ticket (I have the role and i put it in panel config at message)

[hazy dirge]

yeah it looks great its just that all the messages that are supposedly sent aren't saved

https://prnt.sc/11557az

[eager cargo]

Odd.. I don't recall every having that issue. Might I suggest opening a support ticket in #🎫│make-a-ticket so the wonderful TT support team can further assist you.

[hazy dirge]

ok I will try that thank you for helping out as much as you can though

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #3 - 27)

[eager cargo]

No problem! Have a good day!

[eager cargo]

Make sure Ticket Tool has permissions to ping roles ( or the role is pingable ). Can you please run $debug in your server and give me the link it gives you. Also please take a screenshot of what you put for the message for the ticket.

[steep wind]

I did everything and when I reacted with my alt, it didnt work

[stable swan]

ok

[eager cargo]

Run $debug in your server please. Then send me the link it gives you please.

[steep wind]

Alright

https://discordapp.com/channels/509192800865353738/662692902245498910/828739229940973690

[stable swan]

OH, the bot doesnt have administrator xD

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #3 - 28)

[eager cargo]

No problem, have a good day!

[scarlet mist]

؟

[eager cargo]

Alrighty, permissions look all set, try re-sending your panel please

[scarlet mist]

[steep wind]

Alright

[eager cargo]

هل يمكنني مساعدتك في أي شيء؟

[steep wind]

It still didn't work @eager cargo

[scarlet mist]

نو

[eager cargo]

Alrighty, are you trying to use a custom reaction?

[steep wind]

No

[scarlet mist]

[steep wind]

Its the ticket reaction

[scarlet mist]

[eager cargo]

To open a ticket or the other reactions inside of the ticket?

[steep wind]

Oh wait nvm I got it

I accidently removed perms for everyone to react

[eager cargo]

يرجى التوقف عن إرسال الرموز التعبيرية ، فهذه القناة مخصصة للدعم فقط.

[steep wind]

Thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #3 - 29)

[scarlet mist]

[eager cargo]

No problem, have a good day!

[jade topaz]

is there a maximum amount of tickets that can be open at 1 time

[scarlet mist]

اريد مساعدة

[eager cargo]

There are ticket limits you may set. This will limit the amount of tickets each user can open per panel

[jade topaz]

not per user

[scarlet mist]

[jade topaz]

a friend said that there can only be 100 tickets open at once idk if thats true

[scarlet mist]

[jade topaz]

like on the whole server

[scarlet mist]

[jade topaz]

@scarlet mist ?

[scarlet mist]

[jade topaz]

@eager cargo

[eager cargo]

One moment

[scarlet mist]

c 336243658816749570

[eager cargo]

The Discord channel limit is 500 I believe. ( Not fact checked )

[scarlet mist]

اين الاوامر

[jade topaz]

oh ok

[scarlet mist]

[jade topaz]

ty

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #3 - 30)

[eager cargo]

No problem! Have a good day!

[scarlet mist]

where commands?

[eager cargo]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[scarlet mist]

[wicked plank]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[scarlet mist]

[forest goblet]

@scarlet mist Please don't spam random emotes.

[jade topaz]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[tribal maple]

im trying to do the claimed permissions thing but im not sure what i did wrong since when a staff member claimed the ticket other staff members can still view the ticket

[severe scroll]

Hi, how can I make it so it pings roles when a ticket opens? Like pings the support team

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[severe scroll]

ty

[eager cargo]

No problem! Have a good day!

[topaz rampart]

Hi how do i make a ticket system

[tribal maple]

can someone help me the ticket claiming permissions aren't working :/

[topaz rampart]

@eager cargo

[eager cargo]

#573205317870157855

[topaz rampart]

Ty

[tribal maple]

welp

[eager cargo]

Not sure how to fix your issue, might I suggest opening a ticket in #🎫│make-a-ticket so the wonderful tt support team can assist you further. :D

[topaz rampart]

Ty @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #2 - 31)

[eager cargo]

No problem, have a good day!

[tribal maple]

ok but i feel like i messed something up and im just trying to figure out what i did

[terse moat]

what’s the prefix for ticket tool

[eager cargo]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[terse moat]

perhaps it’ll be easier if i simply just use my computer it’ll be easier

[modest dragon]

Re: Transcripts:
Not seeing a recent post about this (scrolled back 48 hours in this chat)... My transcripts are looking like this:

(specifically the {user_name}#{user_tag} bit)

[manic plinth]

How do I set the bot to only allow certain roles to close tickets?

[eager cargo]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[exotic coral]

Can some one help my hotspot wont show up no more on my network connections to connect to

[eager cargo]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @humble sequoia discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[empty widget]

يا سيبورت

[keen vector]

hey i neeed help pls

[jade topaz]

فيه سيبورت عربي ؟

[pulsar laurel]

what is the website? i forgot

found

[sturdy oyster]

How do you make a bot tag the team if someone opens a ticket?

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

https://tickettool.xyz

[whole stratus]

How do I setup for tickets

[eager cargo]

#573205317870157855 & #799695838917820416

[rich gull]

how i let the bot work

[jade topaz]

what is this ?

[tawny sleet]

السلام عليكم ورحمة الله وبركاته عندي مشكلة الرياكشن حق القفل ما يطلع لي يوم تضهر الرساله ليش؟

@glad ingot

[jade topaz]

افتح تيكت #🎫│make-a-ticket

[tawny sleet]

فتحت بس ما ردو

[jade topaz]

الدعم العربي شوي بطيئ

[tawny sleet]

اها شكرآ لك

[jade topaz]

عفوا

[tawny sleet]

🌹

[sterile carbon]

.

[lavish karma]

Wha-

[manic estuary]

How do I stop members from seeing tickets

[jade topaz]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[scenic plinth]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[scenic plinth]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[scenic plinth]

I didn't know exactly what you meant by this, but above is two solutions for you :)

[supple prairie]

How can i make bot mention a role when ticket open

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[fallow ingot]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

@supple prairie ^^

[olive vapor]

is there anyway to pay for premium via paypal? only way i can do overseas transactions

also does anyone know what the <> is for pinging a role on ticket creation

i did the {@role_name} and it didnt work

[restive nimbus]

hum

try with the id: <@&(roleID)>

[scenic plinth]

Type it exactly how the role is. For example <@Support Team> (Case sensitive) or like Fransisco said with the Role ID: <@&roleid>

You can get the role by doing $id @role

[solid stream]

Bots doing a restart to apply updates to fix a bug due to discord new channel type.

[quaint ridge]

Hey can anyone help me in setting up the ticket tool bot please

[solid stream]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[solid stream]

This should give you most of the setup info

[cedar granite]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[cedar granite]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

How do you make multiple tickets on one panel

[tidal cedar]

so I took over owner of a server, ticket bot isn't working so I kicked so I could reinvite and set him up no matter what I do I still shows I have no servers on ticket tool site.

[jade topaz]

I have premium

the main websoite doesn t work for me what is the command to configure the bot?

[cedar granite]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[jade topaz]

bro not the prefix

how do i set up thge thing that u need to reCT TO CREATE A TICKET

[civic mirage]

Ticket panel?

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[civic mirage]

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[civic mirage]

You meant this?

[olive vapor]

anyone know how i can pay for premium via paypal?

[mystic hound]

You can pay for it via the website normally if you have a card linked, if you want to pay with PayPal balance #🎫│make-a-ticket

We encourage purchases via the website as its easier to manage your subscription yourself

[restive nimbus]

wait a bit

[olive vapor]

yeah youre thing is overseas payment processing.. it declines my card when i go to pay..

[mystic hound]

Alright make a ticket and ill see if i can get you set up with direct payment

[jade topaz]

Was just about to ask the same lol

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[mystic hound]

@jade topaz @jade topaz

[jade topaz]

Thanks 👍

Thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #4 - 21)