🆘│community-support

[slow jewel]

Ok

[fallow ingot]

Well there’s your answer. Have a great day.

[slow jewel]

@forest goblet Can It See Now?

[forest goblet]

No

Please consider giving it Administrator, that makes it easier

[slow jewel]

Okay

@forest goblet Now?

[fallow ingot]

If you gave it administrator yes. I would double check tho.

[fallow ingot]

Try doing a command.

[forest goblet]

Yes it should work now.

[slow jewel]

Ok, It Doesn't Respond Me?

[forest goblet]

$help offline

[humble sequoia]

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

[forest goblet]

Try doing @Ticket Tool#6207 debug

[slow jewel]

Doesnt Work

[slow jewel]

Nope..

[forest goblet]

You don't have premium. Kick the Premium bot and try @Ticket Tool#4843 debug

[slow jewel]

ok

[slow jewel]

This Works

Still, Thanks..

[forest goblet]

Is your problem solved? It should have all permissions that it needs.

[slow jewel]

It Does

But What About Premium?

[forest goblet]

You don't have premium.

[slow jewel]

Oh Ok

[jade topaz]

Can anybody help with how i get ticket on my server cause i have the bot in my server but i dont know how to do like create a ticket for my fellow players in the server.. :/

[earnest umbra]

Guys can i have role Premium

[radiant moss]

Can you run debug and send the link @earnest umbra in your server please

[radiant moss]

y!pc @earnest umbra

[iron night]

Thank you!

Thank you for purchasing Ticket Tool Premium @earnest umbra. You have now been given the <@&535595160189403136> role!

[radiant moss]

Uhhh hold on

[forest goblet]

The bot is not giving the role

[radiant moss]

Yea hm

[forest goblet]

y!pc @earnest umbra

[iron night]

Thank you!

Thank you for purchasing Ticket Tool Premium @earnest umbra. You have now been given the <@&535595160189403136> role!

[forest goblet]

Now it works

[earnest umbra]

👍 Thanks

[forest goblet]

No problem

[tribal cedar]

Hey bud did you figure it out? I can't hop into your server but I can help you here

[jade topaz]

Okay

I will invite you to my server

@tribal cedar

Please dont scam me aight?

But i cant send u it

You need to friend me @tribal cedar

[tribal cedar]

I'm sorry I said I could not come to your server as I'm not staff here

But I can certainly answer questions

What exactly is the problem? You may want to take a look at the setup guide to start

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[tribal cedar]

Theres also a gif on #573205317870157855 that shows you how to make a panel and how to send the panel to the channel of your choice

@jade topaz

[jade topaz]

When I go to configure the bot I don’t see my server there

I’ve tried reloading

Can you delete all tickets at once?

What do you mean by that?

Like with one command

I like cock

@tribal cedar i have done it.

Delete all tickets

[tribal cedar]

Just $delete in each channel

[jade topaz]

To many tickets

So you can’t ok

[tribal cedar]

Great! So you've figured out how to work it then?

[torn kettle]

So how do you set up this bot

[tribal cedar]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[tribal cedar]

Although I went through every option myself and clicked the '?' Next to each option

Itll tell you a bit about it. If you have specific questions you can ask them here @torn kettle

Also look into #573205317870157855 theres a couple gifs there

[jade topaz]

Yes.

[tribal cedar]

Awesome gj!

[torn kettle]

Thanks

[tribal cedar]

Anytime. Gl and remember theres tons of ppl here to help should you need it

[jade topaz]

hi

so i bought premium and set everything up but i dont know how to transfer the panel to my premium bot please someone help me out im stuck

[tribal cedar]

Smh

[chrome perch]

Okay so I am looking in panel config and i don't see how to config it to a category I read to go to settings in panel config but I don't see it? I need to get this set up asap

[tribal cedar]

Category options

In panel settings.

@chrome perch that help?

[umbral cove]

Ashley Shadowdust#8888 has been silenced for 10m

Ashley Shadowdust#8888 | 758344926169399378

[forest goblet]

I got pinged

?a ?t pings

[umbral cove]

You can't use this command!

Only Moderators (Permit2) and up can use this command!
Your permit level is: 1 (Regular Member)

[chrome perch]

I cant find the settings button at all I've looked all over (I'm on mobile) see

[scenic plinth]

Are you on panel configs?

[chrome perch]

I am

[mental flume]

is it possible to give the user a role automatically when they create a ticket

[scenic plinth]

Alright, are you currently editing the panel?

If you go to edit the panel, you should see a screen like the one I'll show you. It should be the second option.

[scenic plinth]

Unfortunately not a current option

[chrome perch]

Nope nothing

[spark niche]

tickets arent being moved to designated category, worked before like a charm but stopped working

any idea why?

[scenic plinth]

You don't have a panel created then, or your not editing the said panel.

If you are on the same page I am, it should look like this.

Hit "settings" if there is one created, it will allow you to edit it.

[scenic plinth]

Does ticket tool have permissions to access the category still, and manage the channels on the role?

[formal horizon]

how do i make my bot work?

[spark niche]

it works again, but yes nothing was off. I tried again with another channel and it worked

[formal horizon]

what do i say

[scenic plinth]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[fallow ingot]

What are you trying to do SIr?

[glossy oxide]

How do you edit the message that shows when you close a ticket? It asks if you want to delete, create transcript etc

I can't seem to edit that, or figure out where to

[zealous phoenix]

i need help setting it up

who can help me

[austere coral]

Can someone tell me why my server doesn't appears, when I make click on Manage Servers

please help

[eager cargo]

Try re-logging into the dashboard 😄

[austere coral]

I already do that

[eager cargo]

Mmmm, do you have admin permissions in the server you want to manage?

and or dashboard role

[austere coral]

I'am the server properter

its MY server

[eager cargo]

Mk try re-logging one more time

If that doesn't work, I'm sure the wonderful TT support team will assist you

in #🎫│make-a-ticket

[austere coral]

I already open one

[eager cargo]

Alrighty. wait for the support team to respond 😄

[austere coral]

ok

[eager cargo]

Have a good one

[fallow ingot]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[fallow ingot]

What else can i assist you with?

[zealous phoenix]

i want someone to set it up for me

i can pay nitro cl

[eager cargo]

You want someone to setup panels n tickets for you?

[fallow ingot]

Only members with admin perms can set up.

[zealous phoenix]

i can give u admin perms

[zealous phoenix]

mhm in my server

[fallow ingot]

Why would you trust someone with that.

[eager cargo]

Kk, we can move to Dm's and you may invite to me your server and I'll setup said panels / tickets. Only if you are comfortable with it

[zealous phoenix]

pls dont mess anything up

[eager cargo]

Like I said, only if your comfortable with it. I will only stick to tickets, nothing else

[formal horizon]

Nvm

Im sorry for asking.

[glossy oxide]

How do you edit the message that shows when you close a ticket? It asks if you want to delete, create transcript etc
I can't seem to edit that, or figure out where to

[eager cargo]

Ooh thats easy!

[glossy oxide]

:D Yay!

Thanks, Quo ♥

[eager cargo]

Dashboard > Desired Server > Panel Configs > Desired Panel > Ticket Options > Edit Ticket Message

or...

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[glossy oxide]

Where is the part where you can edit the close message stuff? :)

[eager cargo]

Close message?

[glossy oxide]

The part that shows the emojis "Create Transcript" "Delete ticket" "reopen ticket"

[eager cargo]

It will say " Ticket closed by <users mention> "

[glossy oxide]

Not that part

[eager cargo]

Oh!

Dashboard > Desired Server > Panel Configs > Desired Panel > Moderator Options > Edit Closed Message

Please note that this is a premium feature.

[glossy oxide]

Hmm that's not it either :C

[austere coral]

I think @glossy oxide is asking for, the part were you can edit were says save transcript, close ETC...

[eager cargo]

Oooh, that one!

[fallow ingot]

That's premium.

[glossy oxide]

YES

[eager cargo]

It's not.

[glossy oxide]

That one

[austere coral]

I do it, isn't premium

[fallow ingot]

Not that talking about the other thing

[eager cargo]

Ah.

[fallow ingot]

Lol.

[eager cargo]

Your welcome! Hope you have a good day! 😄

[glossy oxide]

Thank you! Where is that setting btw?

I don't see it on the list? Unless I am blind haha

[eager cargo]

Desired Panel Settings > Moderator Options > Edit Moderator Message

[glossy oxide]

AH

[glossy oxide]

I appreciate you all! Thank you so much!

[eager cargo]

Np

[full stump]

Necesito ayuda en Génesis porfavor

[eager cargo]

¡Oye! No hablo español, ¡pero algunos de los maravillosos miembros de apoyo de TT sí lo hacen! Anímate y abre una entrada en español en #🎫│make-a-ticket. ¡Que tengas un buen día!

[full stump]

i need help on the genesis map

[fallow ingot]

Is your problem/issue about Ticket tool?

[austere coral]

yeah, it doesn't look, that is something about ticket tool

[fallow ingot]

That's why i am asking.

[fallow ingot]

This channel is strictly for Ticket tool Support if you have a issue then use #🎫│make-a-ticket

[austere coral]

but.... on #🎫│make-a-ticket you can only ask for help about ticket tool

[scenic plinth]

This server is strictly for ticket tool support, nobody here exactly offers support for anything else.

[slow needle]

Hey

ik what u guys gonna say but i also gotta ask so

i created a transcript of a ticket, but as i erased the panel of that ticket, it didnt went to the transcript channel

now, that ticket were erased bust need the info there

there is anyway to get that transcript?

[eager cargo]

Make sure you've clicked save on your transcript channel setting

[slow needle]

nono, all that is ok

[eager cargo]

Oh, your looking to recover a transcript..?

[slow needle]

yh

[eager cargo]

mmmm, was it lost?

[slow needle]

:,3

[slow needle]

as the transcript went to the channel itself before being erased

[eager cargo]

Mk let's start over, first off, do you have premium? If not, you have to manually save the transcript

Whereas with premium you may setup an automatic transcript save

So, did you forget to save your transcript?

[slow needle]

no its more like

and yes im not premium

[eager cargo]

Mk

[slow needle]

isnt like the transcript didnt go to the channel

[eager cargo]

Mmm, and you clicked the save transcript reaction?

[jaunty mango]

invite bot to my server but my server does not appear in manage server

[slow needle]

yes, the transcript got created

[eager cargo]

Try re-logging

[slow needle]

relog

[jaunty mango]

ok thanks

[eager cargo]

Okay, so as far as I'm concerned, you can't recover lost transcripts ( not fact checked ). May I suggest opening a ticket in #🎫│make-a-ticket so the wonderful TT support team can assist you further?

[slow needle]

i will try

but i think same, that u cant recover xd

hope we are wrong lmao

[eager cargo]

🙏 Have a good day! 😄

[bright bluff]

Hiya! I was wondering if someone can help me set up my bot as I cannot seem to do it at all.

[tribal cedar]

@bright bluff best thing to do is check the gifs in #573205317870157855 and check out the setup guide

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[bright bluff]

I have, but it does not really help.

[tribal cedar]

If you have specific questions about anything you can ping me

Well. Where are you stuck? The cpanel?

Is your real name Ed btw?

[loud plaza]

alguien que me ayude que hable español?

[fallow raft]

can someone help me out when I add the ticket bot to my other server and I go to manage servers it doesn't show up with the rest. i even tried kicking the bot and re inviting it but it didn't do anything

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[queen hinge]

@fallow raft ⬆️ ⬆️

[mental flume]

how do i set it so people who opened the ticket can also rename it

[eager cargo]

Easy! Go ahead and allow the user who opened the ticket to manage the channel, then they may manually change the channel name or... do $rename <desired name>

Dashboard > Desired Server > Panel Configs > Desired Panel Settings > Permission Options > Edit User Opened Permissions > on manage channels > Save > Voila!

[eager cargo]

Hola! No hablo espanol, pero lo que puedo hacer es llevarte a #🎫│make-a-ticket y puedes abrir un ticket de soporte en espanol. El maravilloso equipo de soporte de TT lo ayudara desde allí.

[mental flume]

can you only rename the ticket once? i renamed it and tried again but it stayed the same

[eager cargo]

Nope! You can rename it twice I believe.

Just make sure you are waiting at least 5-10 seconds before renaming again ( if you do the $rename command to fast it might not work ).

[eager cargo]

With the $rename command that is, if your doing it manually, you can rename it as many times as you like!

[mental flume]

oh thanks!

[eager cargo]

Don't mention it! Have a good day!

[fierce venture]

how does vote linking work

[rare trout]

Aye

[eager cargo]

Hiya

Need some help with TT?

[rare trout]

Uh, im a premium subscriber

[eager cargo]

Oh nice! Well if your looking to have a convo, we can move to the tt community server, if ya need some help lmk or open a ticket 😄

[rare trout]

It doesn't show i am tho

[forest goblet]

@rare trout Can you run $debug in your server please so I can verify that and give you the premium role?

[rare trout]

I did

[eager cargo]

Ohhh, I didn't know you were needing assistance, mb 😂

master has got you all set though 🙂

[forest goblet]

Sure? It doesn't work, try to use @humble sequoia debug

[rare trout]

I'm confused

[eager cargo]

Copy and paste this into your server: @humble sequoia debug

This way, Master can verify you have premium and then you can get the role. 😄

[rare trout]

Ok

I did

[eager cargo]

Awesome! Master will get back to you when he can. 🙂

[jade topaz]

Hello! The problem is that the website only tells me four servers when I want to do the ticket tool bot, and there are two that I either deleted or already quit (I was the second owner I left) and they also indicate but it doesn't indicate what point I should

[forest goblet]

@rare trout It didn't work again, please give me your server name so I can check.

[rare trout]

The Cloaked Flock

[forest goblet]

This person left the server

[jade topaz]

Hey, I need help with making ticket tool ping me when someone makes a ticket.

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

There ya go! 😄

[jade topaz]

Tysm

[eager cargo]

Don't mention it! Have fun using TT!

[soft cape]

Hi, I'm trying to tag a channel I'm my message, eg please read {#how to verify} then once you are ready, click the 📩 below.

But I can't make it work.

I've tried
{#how_to_verify}
{how_to_verify}
{how to verify}
{#how to verify}
{<@channel id>}

[forest goblet]

@soft cape Try using <#channelID>.

[soft cape]

Ok....Will do
Thank you 🙂

Thank you @forest goblet

[iron night]

Gave 1 Rep to 2x2Master (current: #1 - 29)

[forest goblet]

No problem.

[soft cape]

It worked 🙂🙂🙂🙂🙂 ty

[forest goblet]

Glad it works 👍

[jade topaz]

Can you please tell me where did you get that font from? "how-to-age-verify" and "staff" it looks cool.

[forest goblet]

This is a mobile device setting as far as I know, you can choose it in the settings of your phone.

[jade topaz]

i don't understand device settings on which phone but thanks for answering my question 🙂

[forest goblet]

This only works on mobile devices.

[coral cypress]

does the free trail and the vote rewards stack?

like i have 3 days left of trail but i jsut redeemed 6 days of votign

if i put in the code do they stack?

also when does the code expire if i dont use it

[wind echo]

Hello

I need help

[forest goblet]

Hello, how can I help you?

[wind echo]

Basically, I wanna add tickets to a server but the ticket tool bot is already there! And also the server I want to make the dashboard is not showing up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[forest goblet]

Try that ⏫

[wind echo]

I am a server administrator

And I have re-logged

[forest goblet]

Can you please run $debug in your server?

[wind echo]

Kk

[forest goblet]

Please try this link: https://tickettool.xyz/dashboard/815770232395792474

[forest goblet]

You are not a server administrator. Please ask a high staff member for the Manage Server permission.

[wind echo]

I am-

I’m Vice President

[forest goblet]

Are you able to edit server name and icon? If yes, this seems to be a bug...

[wind echo]

Yes

[forest goblet]

Alright, I am reporting that to a developer. Sorry for the inconvenience! In the meantime, maybe ask the owner to set it up for you?

[wind echo]

Which owner

[forest goblet]

The person who created the server.

[wind echo]

They don’t know how

I’ll ask her to transfer her ownership

[gusty herald]

كيفك @forest goblet

[robust sandal]

Mòhàmméd.

How are you @forest goblet

Arabic (ar) → English (en)

[forest goblet]

/ar If you want to chat, please go to the community server ( #💬│general-chat )

[robust sandal]

إذا كنت ترغب في الدردشة، يرجى الذهاب إلى خادم المجتمع ( #💬│general-chat )

English (en) → Arabic (ar)

[jade topaz]

Hi

I need help

[forest goblet]

Hello, how can I help you?

[jade topaz]

Hi,I just won a giveaway and the person added the ticket tool premium to my server....how do I setup now

Pls help

[humble sequoia]

-- moved to ticket --

[balmy nexus]

sa

[stark owl]

How to make the ticket ping a role when created?

[tribal cedar]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[stark owl]

i tried that

[tribal cedar]

Do it with roleID

[stark owl]

I did {@Scam Managers}

k ty.

[tribal cedar]

Anytime

[stark owl]

it didnt work?

[tribal cedar]

Screen shot it?

[stark owl]

wait

[tribal cedar]

The tt part?

[stark owl]

Nvm I found out. THx for helping

[tribal cedar]

What was it? :p

[stark owl]

it was Scam Manager, I forgot to put on anyone can mention the role

[tribal cedar]

Gotcha good to know

[radiant moss]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[radiant moss]

@jade topaz ^

[jade topaz]

Can i make reaction roles with ticket tool?

or do i have to find my second bots for it?

(I need help...have to setup my server as quickly as i can...)

[forest goblet]

@jade topaz It doesn't, use Carl bot

[jade topaz]

oh thanks

[forest goblet]

I can help setting it up if you trust me

[jade topaz]

my server isnt showing up on the dashboard

and it has like 5 servers that are deleted

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[white anvil]

Hello. I have a question. How to prevent people from doing anything with a ticket, other than closing it through the lock icon. Or don't they see it anyway?

[forest goblet]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[forest goblet]

@white anvil You can also select blacklist roles for reactions there.

[white anvil]

Another question is, if I allow people to click on "Delete ticket"- will the ticket be deleted as a whole or just for them?

[eager cargo]

If you allow the user to delete the ticket, yes it will be deleted as a whole.

[white anvil]

Oki, thank you very much!)

[eager cargo]

Don't mention it! Have a good day! 😄

[lone path]

when someone opens a ticket how do i make it so it opens under a category?

[eager cargo]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[eager cargo]

There ya go! 😄

[lone path]

ohhh thanks lol

[eager cargo]

No problem!

[stark owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

Try re-logging into the dashboard.

[fallow ingot]

Did it work?

[white anvil]

Closing the ticket does not work. What am I doing wrong in the access settings?(

UPD: I turned off this thing and everything to work.

[forest goblet]

Have you tried the $close command?

[little dove]

After premium is purchased, and you turn on Enable Claiming, when your premium runs out are you still able to claim it?

Or will it disable it again?

[forest goblet]

No, that's not possible.

[little dove]

So it will automatically disable it?

[forest goblet]

Yes.

[ornate nova]

my tickets wont log

[eager cargo]

Have you clicked the save transcript reaction?

Automatic logging is a premium feature.

[ornate nova]

yes

[white anvil]

Can i translate it?

[eager cargo]

Have you set a logging channel?

[ornate nova]

yes

[eager cargo]

You may change the ticket open message to whatever language you wish ( edit ticket message )

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[eager cargo]

Run $debug in your server and if there are any ❌ make sure to give ticket tool that permission

[ornate nova]

ok

[eager cargo]

If your still having issues, I can direct you to #🎫│make-a-ticket where the wonderful TT support staff will assist you further.

[white anvil]

And how to make sure that the message in private messages is not sent about exceeding the limit?

And can it be translated?

[forest goblet]

This message can't be edited, sorry!

[white anvil]

so.. can't disable sending and can't translate it to another language?(

[forest goblet]

No, unfortunately not.

[scenic plinth]

If you want you can try to leave a suggestion for them in the community server placed in #📣│server-news but I don't guarantee anything.

[violet sun]

My tickets arent closing 😦

[white anvil]

Why?

maybe you have the same problem as me?

[violet sun]

mhm

Weird, i opend my own ticket, and could close that one. But another ones ticket i coulnt close.

[tribal cedar]

By default users who open tickets can close it themselves

Is your role listed on the support role list?

And is the $close cmd also not restricted?

[violet sun]

im server admin

never had any issues untill now

[humble granite]

Is there a way to make the bot say something like this inside the ticket >>#🎫│make-a-ticket

https://gyazo.com/5a32d6ea608c14029a06dbc7a474c49b

[fallow ingot]

Yes go to. Your panel then follow the steps bellow

1. https://gyazo.com/9cc5d97ebe934a5742aaed884c47f2f0

2. https://gyazo.com/9a423d5bacd002140774bfe987bba604

[mental flume]

how do i disable users to add people, but can change the ticket name

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[tribal cedar]

@mental flume go to command configs

Then click settings on $add and $rename and just include the roles that should have those permissions

[bronze nest]

Does anyone know how to get the bot to appear on the dashboard after re-logging numerous times?

@ me if you have an answer, cheers!

[worn surge]

do you mean - how to get the server how to appear on the dashboard?

if so, have you tried logging out and back in again

[bronze nest]

Yeah, I do. I've kicked my bots from my server twice to see if it'll show on the dashboard, and yes I have also logged out and logged back in and they still do not appear.

[hollow wedge]

Unban my account bignayn from mystic falls please

[eager cargo]

This is the Ticket Tool Support Server, not mystic falls. Sorry.

[hollow wedge]

Oh can I use this to get unban

[eager cargo]

No sorry.

[hollow wedge]

Oh

[jade topaz]

hello

[eager cargo]

Hiya

[jade topaz]

how im gonna invite premium

[eager cargo]

Ooh! That's easy :D

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[eager cargo]

There ya go! ( Thanks master lol )

[eager cargo]

Just go ahead and follow those steps and your premium will be all set! 😄

[jade topaz]

thnx

[eager cargo]

No problemo! Have a good day!

[jade topaz]

u too

[prisma edge]

Hey sorry if I bother you but I wanted to ask if you can help me to equip my buddy’s dc server with bots, please, I am not familiar with it and I’m on the phone

[eager cargo]

You need help setting ticket tool up?

I can direct you to #573205317870157855 😄

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[eager cargo]

Also that! ^^ 😄 Other bots I suggest you can look them up and they usually have a page where you can read and see how to setup said bot.

Or you could always join their support server! 😄

[prisma edge]

Ok thx

[eager cargo]

Don't mention it! Have a good day! 🙂

[prisma edge]

U too

[round cypress]

also how do i fix when i react to make a ticket the reaction stay i want it to get set back to 0

[tribal cedar]

You can use discord remove reaction utility for that. Thats how I do it anyway.

Just don't remove the tt's reaction as you might have to resend the panel possibly

[scenic plinth]

Sometimes it works if you re-add the same reaction but it rarely has worked for me.

[tribal cedar]

I haven't even seen why it happens yet to offer a suggestion but possibly to do with rate limits or even ticket amount limits.

We do a large number of tickets a day but out of 100 tickets itll happen 4-5 times.

[scenic plinth]

Depending on how fast their opened it sounds like a rate limit thing.

[mental oak]

how do you add a support role

[eager cargo]

Ooh! Easy!

Dashboard > Desired Server > Manage Server > Panel Configs > Desired Panel > Desired panel settings > General Options > Add Support roles > Voila!

[mental oak]

tytyty

[eager cargo]

My pleasure!

[dapper geyser]

I can't login to the Dashboard to setup my server?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[jade topaz]

bro

[eager cargo]

Hiya

[jade topaz]

its @humble sequoia this bot for free?

[eager cargo]

Nope, you have to pay for premium, or you can do the seven day free trial.

[jade topaz]

aha

ok , thnx

[eager cargo]

Np

[jade topaz]

Is there a way to make it where when a ticket is opened, it automatically pings @staff

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

There ya go! 😄

[dapper geyser]

@eager cargo I can't even login to the dashboard it just gives me an error

[eager cargo]

What! Oh no!

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[eager cargo]

Wrong command.. my bad!

[dapper geyser]

That's what I get when I try to login

[eager cargo]

Hmm

I've never had that problem before, I suggest opening a ticket in #🎫│make-a-ticket so the wonderful TT support staff can help you further.

[dapper geyser]

kk

[pseudo wyvern]

What happened? What do I do..

[eager cargo]

Ooh! It looks like you didn't give Ticket Tool the permissions it needs.

[pseudo wyvern]

What do I give it?

[eager cargo]

Run $debug in your server then the permissions marked with the ❌ make sure you give them those.

[pseudo wyvern]

Oh

I’m confused 😦

How do I do that

@eager cargo

[formal prairie]

Hello guys!!! I’m having trouble with the tickets!! Also is this called Dizzy like am I in the right place ??

[scenic plinth]

You can't login to the ticket tool documents... you have to go through the dashboard.

[scenic plinth]

Run the same command in the channel you are trying to send it to, the channel overrides role permissions without "administrator"

[scenic plinth]

What exactly is the issue? This server is for @pseudo glen support.

[formal prairie]

Sorry! I just can’t find out how to close a ticket??

[scenic plinth]

Run $close, or on the embed the bot will send at the start of the ticket react to it, it should be a lock.

It's easier to just type $close

@formal prairie

Sorry, I normally reply with a ping.

[formal prairie]

Ok thx!

[scenic plinth]

No probs :)

[restive kraken]

Heya.

Can I've ticket reaction added to my custom message?

[jade topaz]

I has ticket tool premium but how to setup **premium? **

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[eager cargo]

There ya go! 😄

[stuck cypress]

algun admin nesecito ayuda sobre el servidor no puedo entrar

[scenic plinth]

¿Qué quieres decir? Los canales aquí son los únicos canales que los miembros pueden ver o existir, si desea chatear con miembros, puede unirse al servidor en #📣│server-news

[feral grove]

I added the mm2 person on the wrong account

[stuck cypress]

Servidor del gta no puedo entrar

[scenic plinth]

No puedo ayudarte con algo relacionado con Grand Theft Auto aquí, me disculpo.

[jade zenith]

i have a question

why doesn't my server show up on the dashboard

[chilly pike]

If the reaction on a ticket doesn’t work can I use $close?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[wicked scroll]

@jade zenith ^

[wicked scroll]

but if the reaction doesn’t work, it’s probably disabled, but yes, you can use the command

[chilly pike]

It caught up, spammed the channel and then didn’t close the ticket lol

[jade topaz]

hello
can anyone help?
that you can do that if you click on 1 particular person in the letter emojira you will do support room
or am I looking in the wrong place?

[humble granite]

How do I do this with a dedicated channel? I can only show the tickets name

https://gyazo.com/2631e6921ed3266e5b607bc14415036d?token=3d0b3f9000c04e03a412c64dcfc63476

[eager cargo]

<#(CHANNEL ID)>

How to get the channel ID?

User Settings > Appearance > Developer Mode > Turn on > Right click said channel > Copy ID

So it would look like [#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/)

[humble granite]

Ok thanks!

Thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #21 - 1)

[eager cargo]

Don't mention it! Have a good day!

[silk orbit]

Help me

[jade topaz]

hello

[silk orbit]

Hello

[jade topaz]

i need this @humble sequoia bot invite

[silk orbit]

I not found my server discord in the dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[quaint oxide]

Hello, is it normal that the bot is currently not working? @solid stream

@pseudo glen - marked as online but no "playing" text under the name and tickets are not working

thanks, i just wanted to report it, i hope they find the time to fix

thanks @jade topaz

[iron night]

Gave 1 Rep to Danik (current: #21 - 1)

[jade topaz]

how do i make like when someone open a ticket they get pinged in the ticket without the e/everyone thing?

like there username

oh wait its in the faq channel my bad

[tribal cedar]

Got it @jade topaz ?

[jade topaz]

yup i used {user:mention} but it was only {user}

and its working

[tribal cedar]

Ah gotcha thought you meant role didnt read fully. Kk

[jade topaz]

[tribal cedar]

?

You do know that everyone tags don't work right?

[tribal cedar]

Do you need something?

[eager grove]

Previously when my tickets got closed, they were moved over to another category, now they just close and stay put.
What'd I do wrong?

Feel free to ping me if you know the answer. :)

[tribal cedar]

@eager grove do you have category closed set in category options?

[clear crystal]

.

[fallow ingot]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[fallow ingot]

Make sure you set them to what channels you want them to be opened and closed at. ^^ @eager grove

[spice coyote]

How do that????

pls answer

[onyx marsh]

How can I disable the option that the ''🔒'' isn't available?

[tepid badger]

hey everyone! my friend want me to figure out how to open tickets without using the panel and just saying <prefix>open for the ticket to open

is that possible?

@fallow ingot

@tribal cedar

[tribal cedar]

Look into the $new cmd

[tepid badger]

whats that?

[tribal cedar]

It can open a ticket for a panel when done in a specific channel

Command style tickets thats what it was

[tepid badger]

is it premium?

[tribal cedar]

If it has a diamond next to it then yes

But I don't think so

[tribal cedar]

Idk if you can remove it but you can limit its use in command configs

[onyx marsh]

i did it

[tribal cedar]

Just edit the permissions for $close and the lock emoji uses the same perms

[tribal cedar]

Right

Gj

[jade topaz]

hi! in my friends server the bot is not opening a ticket. i reacted and and re reacted? Some help here?

[mystic hound]

Does it work for the server owner/admins or does it not work for anyone at all?

[jade topaz]

not anyone at all. i have admin perms there

[mystic hound]

Alright, run the $debug command and it will show you if the bot is missing any permissions

if there's a red next to any of the permissions, give the bot those permissions and it should work

[jade topaz]

ok

it has all the perms

ok nvm i will just use another bot

[mystic hound]

What is your server ID?

(feel free to make a ticket in #🎫│make-a-ticket ill help you there)

[jade topaz]

825160179934036028

how do i setup the bot?

[jade topaz]

ok.

[jade topaz]

go to the dashboard and create a panel

[mystic hound]

take a look at #573205317870157855

[mystic hound]

there's no server in our systems with that ID, what bot are you using?

this is the support server for @pseudo glen @humble sequoia

[jade topaz]

sorry i kicked it by accident try agian

[mystic hound]

ah alright

[mystic hound]

Could you DM me an invite to your server

[jade topaz]

ok.

[mystic hound]

resolved 🙂

[devout schooner]

Hello i need support asap

@mystic hound Mind helping

[mystic hound]

what is it? (also please don't ping support)

[devout schooner]

It will not open one

When i react its not making a channel

[mystic hound]

check permissions to see if it has the correct perms (run $debug)

[devout schooner]

Has all the perms needed

[mystic hound]

run $debug for me real quick

(going afk someone will hopefully take over)

[devout schooner]

how to add a mod on ticket tool

@forest goblet

[forest goblet]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[hybrid surge]

i cant save my transcripts why? i have a channel named transcripts and the bot well configured to send the transcript to the correct channel could anyone help me?

[forest goblet]

Run $debug in the transcript channel please

[hybrid surge]

doesnt work

[eager cargo]

Hmmmm, make sure you give Ticket Tool all of these permissions.

The ones marked with " * "

( Adding it as an administrator makes it so much easier )

[hybrid surge]

i have it like that, how can i set the permision to administrator?

[eager cargo]

Ooh easy! Go ahead and go into your server role settings.

Server Role Settings
Role Settings > Ticket Tool Role > Scroll down > check the " Administrator " option > Save Changes > Voila!

[hybrid surge]

ahh okey

needs the administratorpermissions to work thank you so much

@eager cargo

[eager cargo]

No problem! Have a great day! 😄

[tribal fractal]

hey is there any way you can make it so that u can tell people why there ticket got closed?

[tribal cedar]

You could include it as a final msg before close and enable dm transcripts

I'm not too sure of other ways but that works for me most of the time and when it doesn't I refer them to their transcript in dm

[formal prairie]

Guys I got banned from the LA airways group on discord!

How do I rejoin?

[eager cargo]

Wrong server man, this is Ticket Tool Support.

[humble sequoia]

Thank you for reaching out to TicketTool Support

Unfortunately we have to tell you that you reached the support team for @pseudo glen Bot and we're not able to help you with your problem.
If you need any assistance with the @pseudo glen Bot let us know.

[jade topaz]

Approximately how long does it take for the billing team to respond to my ticket?

[eager cargo]

When they are available. Just be patient 😄

[jade topaz]

[shell marsh]

Someone help me i dont know how to create a ticket, somebody help me?

[wild compass]

Wheres the invite for the premium bot?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[eager cargo]

There ya go! 😄

[wild compass]

ah thanks

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[eager cargo]

@shell marsh

[eager cargo]

No problem! Have a good day 😄

[pure kite]

Hey

[eager cargo]

Hiya

[pure kite]

I have 2 tickettool premium, 2 orders on 2 different server. I want to cancel it on 1 server but I dont know which is which and I dont want to cancel the wrong one

[eager cargo]

Erm... I've never had thios problem.

Might I suggest opening up a ticket in #🎫│make-a-ticket so the wonderful TT staff can further assist you.

[pure kite]

Ye thanks ❤

[eager cargo]

No problemo :)

[spark root]

hey so when i close the ticket, I have to react to the tick then del option but in some servers, you react with the tick and it dels the ticket straight away... how can I do that?

please ping me if you can help or dm

[tribal cedar]

Check out 2 step close

[spark root]

where?

[tribal cedar]

General options in the panel settings

Im sorry ticket

2 step ticket

[spark root]

oh tysm!

[balmy badge]

how do i allow other staff ranks to be able to view the ticket channel when someone reacts to the ticket reaction role? it only lets the highest ranks access it.

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[eager cargo]

There ya go! 😄

[balmy badge]

I see, thank you!

[eager cargo]

No problem! Have a great day! 😄

[paper crown]

when i try to ping support in the ticket it doesnt work

can someone help me out

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[paper crown]

i tried that

[eager cargo]

There ya go! 😄

Oh.

Can you send a screenshot of you trying to ping the role?

[tribal cedar]

Tried using the roleID?

After that I would ensure the role can be pinged unless tt is admin

[eager cargo]

( Moved to DM's & fixed )

[tribal cedar]

Awesome

[jade topaz]

Hey guys is there anyway I could delete all the tickets at the same time?

I have 915 open on my server

[eager cargo]

Oh my-

As far as I understand there is no way to delete all tickets at once. ( Not fact checked )

[jade topaz]

William helped me once idk how

[eager cargo]

Oh, in that case go ahead and make a ticket in #🎫│make-a-ticket and the wonderful TT support staff will further assist you.

Best of luck! Have a good day! 😄

[reef fiber]

how do i create a ticket

[last wharf]

Go to #🎫│make-a-ticket and react to the emote according to what you need

[unkempt dune]

How to start the setup process

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[eager cargo]

There ya go! 😄

[unkempt dune]

THANK YOU

[eager cargo]

No problem! Have a great day! 😄

[sacred raptor]

hey guys

[eager cargo]

Hiya, need some help?

[sacred raptor]

when someone opens a ticket it appears the ticket number count

but i want it to appear the name of the person who opened

[eager cargo]

Mhm... you want to change that? 😄

[sacred raptor]

theres anyway? to change it?

[eager cargo]

Why wouldn't there be? Of course there is!

One moment.

[sacred raptor]

Oh thanks!

Thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #16 - 2)

[humble vortex]

@everyone

[umbral cove]

benhymo#9524 has been silenced for 10m

benhymo#9524 | 693917445559287849

[eager cargo]

Oop-

[sacred raptor]

So, how can I do it @eager cargo ?

[eager cargo]

Dashboard > Desired Server > Manage > Panel Configs > Desired Panel Settings > Ticket Options > Ticket Opened channel name > Voila

Please keep in mind that this is a premium feature.

[sacred raptor]

I need to be premium to change it?

[eager cargo]

To have it automatically changed each time a ticket is opened, yes.

[sacred raptor]

Thank you!!

[eager cargo]

No problem! 😄

[jade topaz]

A

[unkempt barn]

I currently have a transcript log channel, and a ticket log channel, is there any possible way I can search for a specific user that created a ticket or is involved in the ticket?

[eager cargo]

Mhm! Go to your transcript log or ticket log channel, go to the top right of your screen, you'll see a search box, click that, then type in: (channel name) then you can type said name of the user.

[unkempt barn]

I probably should've tried that, thanks

[iron night]

Gave 1 Rep to Quo (current: #14 - 3)

[eager cargo]

No problem! 😄

[woeful ingot]

Hi guys

[eager cargo]

Hiya

[woeful ingot]

What can i do to send the people a dm with the transcript of their ticket?

[eager cargo]

Ooh! Easy!

[woeful ingot]

I used my premium membership on a server that has the bot

[eager cargo]

One moment.

[woeful ingot]

But when i close the ticket it didnt sent the dm

[eager cargo]

Dashboard > Desired Server > Manage > Panel Configs > Desired Panel Settings > Logging options > Send transcript to DM ( make sure its checked on ) > Voila!

Please note that this is a premium only feature.

[woeful ingot]

Yeah i have premium

I have to touch that info in the webpage?

[eager cargo]

Also, when checking the Direct Message Transcript feature on, make sure you select when it should be sent. Don't forget to save!

[eager cargo]

Hm?

[woeful ingot]

Oh hahaha

I need permissions in order from the server to appear

[eager cargo]

Duh!!! Haha.

[woeful ingot]

In the list of the serversI guess

Yeah they forgot to give me the permissions

[eager cargo]

Lol, best of luck! Don't be afraid to ask more questions if you have any! Have a good day! 😄

[plush lantern]

Hi I have a stupid question

[eager cargo]

Don't be afraid to ask! Go ahead! 😄

[plush lantern]

so im trying to upload an image url but its not working for me the image never pops up

https://gyazo.com/90ec6909ba94eae75cfe7d71b5ba0c71

[eager cargo]

Hmmm, I've never used imgur or any other links for uploading images to embeds. I usually just send the image in Discord then left click on it, then right click, and then press " copy link ". Then I copy and paste that into the Icon URL sections.

Make sure you press save too!

[plush lantern]

is there a way to upload 2 pics side by the side?

[eager cargo]

You'd have to edit to them to where it would be combined into one image.

You can't have multiple image links in one Icon URL section.

[plush lantern]

https://gyazo.com/f2eb1eb747ce887fd82e87503af5a326 I tried doing it by copying the image in discord and a gyazo link after, both didnt work

[eager cargo]

Yeah, can't have two images in on Icon URL section, sorry!

[plush lantern]

its not two images im trying to get one to work

[eager cargo]

Oh..

Can you send the image here for me rq?

One moment

[plush lantern]

Appreciate the help a lot

[eager cargo]

https://images-ext-2.discordapp.net/external/iRomOa2dCq5B_3tLDvPhXY9OkG12csWBsbcibV7z6DY/https/i.gyazo.com/thumb/1200/ea0d31698d73bd018ce911004d5ad85b-png.jpg?width=447&height=562

Copy that

[plush lantern]

it worked now with that link

how did u do that lmao

[eager cargo]

There ya go! 😄 Happy to help

[eager cargo]

Right click on the image, copy link

[plush lantern]

ty

[eager cargo]

No problem! Have a good day! 😄

[languid imp]

Comment on crée le ticket svp

@pale pilot

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[eager cargo]

Voila! 😄 Passez une bonne journee!

[languid imp]

@eager cargo ça marche pas quand je veux mettre les perms admin

[eager cargo]

Que veux-tu dire?

[languid imp]

Pour créer le message avec la réaction pour les tickets faut mettre les perms admin mais moi je peux pas

[eager cargo]

Exécutez la commande $debug dans le canal du ticket puis envoyez une capture d'écran.

[eager cargo]

D'accord, il semble que le bot ait toutes les autorisations sur ce canal pour envoyer des tickets, etc.

Votre problème est de ne pas avoir de perms d'administration?

Désolé, juste un peu confus.

[languid imp]

Oui

[shut bronze]

Down?

[eager cargo]

Ah d'accord, contactez le propriétaire du serveur afin que vous puissiez obtenir des autorisations d'administrateur, ce n'est pas un problème d'outil de ticket.

[languid imp]

C'est qui?

[eager cargo]

Je ne sais pas, tu devras voir par toi-même. Avez-vous créé le serveur?

[languid imp]

Oui

[eager cargo]

D'accord, vous avez donc automatiquement des perms d'administration. Vous devriez pouvoir créer des tickets très bien.

[languid imp]

Et c'est quoi la commande?

[eager cargo]

Il n'y en a pas de stupide.

Vous faites un panneau, l'envoyez, réagissez avec la réaction, puis ça ouvre un ticket! Si vous avez besoin d'aide, lisez #573205317870157855.

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[eager cargo]

^^ Cela fonctionne aussi.

[languid imp]

Oui mais cree le panneau

[eager cargo]

Avez-vous créé le panneau?

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[eager cargo]

C'est ainsi que vous créez un panel, vous permettant ensuite d'avoir vos propres tickets.

[languid imp]

Sur téléphone c'est la même?

[eager cargo]

Oui, vous pouvez aller sur le site Web par téléphone, mais je recommande d'être sur ordinateur car c'est 10 fois plus facile à mon avis.

[languid imp]

Ok je le ferais sur mon pc après merci

[eager cargo]

Aucun problème! Passez une bonne journée :D

[languid imp]

Merci vous dememe

[eager cargo]

😄

[fallow ingot]

Does it have all the permissions?

[umbral cove]

JHone#8260 has been silenced for 10m

JHone#8260 | 825391180669124618

[forest goblet]

@spark depot This is Ticket Tool support, we cannot help you with your issue.

[flint cosmos]

my mention in ticket is not working. does mention is not allow in ticket or i did some mistake?

[pale pilot]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

Pong! Latency is 253ms. API Latency is 76ms [-]

[pale pilot]

you tried

[tribal cedar]

I did

Good thing you tried harder. :)

[pale pilot]

right

[flint cosmos]

thanks everybody

[tribal cedar]

Anytime

[timid schooner]

how do I setup ticket tool?

idk what is happening

wait nvm

[turbid grove]

Transcripts failing to save

Anyone else having this issue?

[jade topaz]

Tribe of king on the island spam with plant x and i get bluescreen,i cant join again

[tribal cedar]

Failed to save because the user has dms set to off?

[tribal cedar]

$tts

[humble sequoia]

Thank you for reaching out to TicketTool Support

Unfortunately we have to tell you that you reached the support team for @pseudo glen Bot and we're not able to help you with your problem.
If you need any assistance with the @pseudo glen Bot let us know.

[turbid grove]

It just says failed to save on every transcript

Like this but on every ticket I try to save transcript on

[tribal cedar]

Do you have premium and have set the channel in logging?

[turbid grove]

No premium

But it always worked, just stopped working recently

I dont think I've changed any settings

But I'll check when I get home, thx

[tribal cedar]

Np. Yea see that blue diamond? That's what signifies premium

You could always do $transcript in the ticket channel and it would give you one but its not automatic

[forest goblet]

Put {@Role Name}.

[flint cosmos]

@jade topaz @forest goblet
some already answer it but thanks

[iron night]

Gave 1 Rep to King Tquizer (current: #23 - 1)

[jade topaz]

Enigma i make tts

[tribal cedar]

Gj?

Idk whatcha saying my man

But this isn't the place your looking for @jade topaz

[jade topaz]

:(

[tribal cedar]

Sorry

[topaz gulch]

is there a way i can make it so the bot can send in a message once someone creates a ticket?

[eager cargo]

Of course there is!

Dashboard > Desired Server > Manage > Panel Configs > Desired Panel Settings > Ticket Options > Edit Ticket Message > Voila!

[topaz gulch]

where is the panel settings?

[eager cargo]

In the panel config tab

[topaz gulch]

oh

[topaz gulch]

thank you man

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #13 - 4)

[eager cargo]

No problem! Have a good day 😄

[topaz gulch]

wait how do i make it ping a certain role?

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

There ya go

[topaz gulch]

will that work?

[eager cargo]

The role pings are case sensitive. Make sure your copying it from your server exactly.

[topaz gulch]

okay

can i view the embed ?

[eager cargo]

Of course you can, press " save ". Then, open a ticket in your server.

[topaz gulch]

okay

can i make the embed color black or does it not work?

[eager cargo]

#00000 <---- Black Hex Code

[topaz gulch]

okay

didnt work

[eager cargo]

#020101

[eager cargo]

My bad, this is more of a plain / no color.

[eager cargo]

This should work.

[topaz gulch]

okay

still not working

[eager cargo]

One moment

[topaz gulch]

its still green

[eager cargo]

Do you have premium?

[topaz gulch]

no is that needed?

Oh, sorry. got it!

[eager cargo]

Mhm, to change the embed color you need premium.

[topaz gulch]

didnt know that lol. thank you.

[eager cargo]

No problem, have a good day 😄

[topaz gulch]

you too

[winter monolith]

how do u get that envelope back to "1"

[eager cargo]

Re-send the panel

[tribal cedar]

Alternatively you can remove the reactions through discord ui just don't remove the tt reaction

[eager cargo]

^^ That too.

[tribal cedar]

I find this easier as I need to do it once a week

Just not sure if tt will readd the reaction if you remove it... yet lol

[winter monolith]

i tried to send the panel to the channel but it says access denied. dunno y the bot somehow disappear from the persmission list. but yet I can still see it visible in that channel

[eager cargo]

Run $debug in the channel your trying to send the panel in, then send a screenshot please.

[tribal cedar]

Its missing send messages in channel

[eager cargo]

Yeah, allow it to send messages in that channel.

[winter monolith]

k think cuz ticketotool is part of EVERYONE but everyone doesn't have write/send access

k

works now!

[eager cargo]

Awesome! Happy to help.

[winter monolith]

tnx u

[eager cargo]

Whenever there is " ❌ " on the embed from the debug command, this means the bot doesn't have said permission to operate correctly. Make sure you fix that to where they are all " ✅ ".

[eager cargo]

No problem! Have a good day! 😄

[jade topaz]

i need help

with ticket tool premium

[eager cargo]

Setting up?

[jade topaz]

yes, the old free bot always works

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[eager cargo]

There ya go

[jade topaz]

the premium one is there

i need help in dashboard

[eager cargo]

Follow these steps

[eager cargo]

Mhm, click save

[jade topaz]

yes

[eager cargo]

Now your premium bot is enabled!

[jade topaz]

now i send a new panel? :D

[eager cargo]

Yup, resend your panels ( or do a multipanel ) and your all set!

Run $ping in your server then send a screenshot real quick

[jade topaz]

the old free bot sent a panel D:

[eager cargo]

Have you invited the premium bot into your server?

[jade topaz]

yes

[eager cargo]

And you have premium?

Run $debug in your server and send a screenshot

[jade topaz]

the bot just answered to $ping

[eager cargo]

Yeah! Your all set, the premium bot is enabled.

[jade topaz]

but the old one sends panels

[eager cargo]

Re-send them

[jade topaz]

alright

[glacial onyx]

how do i make when someone makes a ticket it pings the support team?

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

There ya go

[glacial onyx]

thanks!

[eager cargo]

No problem! Have a good day! 😄

[glacial onyx]

you too

[jade topaz]

what are tags?

$help tag

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help tags

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

.

[eager cargo]

Tags are used to send a predefined response to your channels using a command.
Common uses are: FAQ, Help & General information

[jade topaz]

are there examples? cause i didnt understand it lol

[eager cargo]

Tags are like custom commands

[jade topaz]

ooh okay

i have seen something

were u have options and u react on the one u need

[tribal cedar]

Multi panels?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[jade topaz]

for example "I would like to report a user" and u react with 1

[jade topaz]

yess exactly

how can i use these

also where can i save this options,,

i cant see a save button

[eager cargo]

So, you will make your panels, e.g support, report, appeal

then you will edit the panel message on one of the panels, ( I usually do the 1st one ).

You'll write your messages in the embed text tab, or the regular text tab.
Example: https://prnt.sc/10yfxtj
https://prnt.sc/10yfy5z

And once your done deisgning your text you can do " $panel <id> <id> " This will then create a multi panel like the one showed below.

Please note that you have to have premium for this feature and you have to have different reactions for each panel.

Final result: https://prnt.sc/10yfyhc

[eager cargo]

That's odd

[jade topaz]

i see it,, but when i add more roles it disappears and goes down

when i add the third role

[eager cargo]

Oh, hmm... I see.

[jade topaz]

so i cant save the third role

[eager cargo]

I've never had that problem before, must be a dashboard bug, try doing the third role in the additional roles tab.

[jade topaz]

alright

oh yes worked lol thanks :)

[eager cargo]

No problem! Have a good day 😄

[jade topaz]

can i add custom emojis

[eager cargo]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[jade topaz]

like these - i mean from other servers

[tribal cedar]

You can. I've had to use emojiID when I did mine in the system box

[jade topaz]

also can i use test like this in panel message?

[eager cargo]

You'd do

$id

and then you'd paste it into here

$id

[jade topaz]

alright

[eager cargo]

Erm, command didnt work

[jade topaz]

also whats this author thing? :D

[eager cargo]

Put a backslash infront of the emoji to get the syntax ID

[tribal cedar]

Does that even work anymore?

[eager cargo]

Yup

!nitro

[tribal cedar]

I tired it on my client the other.... woah

[jade topaz]

do i put <> too?

[tribal cedar]

My client was being mean

[eager cargo]

Yes

[jade topaz]

!p_hearts11

[eager cargo]

Ticket tool must share a server with that emoji to work. I suggest uploading the custom emoji you want to use into your own server.

[jade topaz]

okay

[tribal cedar]

Ok dinner actually ready now. I'll bbiab

[jade topaz]

how do i make the reactions?

for example react with 🎉 to claim your giveaway reward
react with 💡 to give suggestions

and so on

[eager cargo]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[jade topaz]

yes but there i can only select 1

[tribal cedar]

I so have to make a list of all those $cmds I only know a few

Do you have premium?

If so you can use $panel cmd

Do $panel # # #

Where # is the number next to the panels name on the panel listing

Or make another panel and send it to the same of another channel without premium

My server has 2 channels with 6 reactions each and 1 channel with 1 reaction

[jade topaz]

help i dont understand how to set this up