🆘│community-support

[jade topaz]

nvm i fixed it

[rose swallow]

My dashboard says I have 3 open tickets, someone closed the tickets manually and I have no idea how to list and close them. Suggestions?

[scenic plinth]

Only way I can think of is maybe kicking and reinvite the bot. This happens because as long as you don't close with the reaction or use $close it still registers as there is an open ticket, sort of like it was never told there was an ending to an open ticket.

[rotund kite]

My dashboard says I have 3 open tickets, someone closed the tickets manually and I have no idea how to list and close them. Suggestions?
@rose swallow it is a visual bug we are aware of.

[rose swallow]

Ok, thanks 🙂

[tame gale]

I accidently clicked 7 day free trial
And I don’t want my account to be charged
yet I don’t see a cancel subscription button anywhere! Where do I cancel my subscription
The manage premium link doesn’t work for me

[jade topaz]

@tame gale you will not be chargerd!

[tame gale]

How come?
I’m very confused

[jade topaz]

we will not charge you anything
its 7 day for free

[tame gale]

Ooh
So when the 7-Day Trial is Over
It will say if I really want the Premium?

[jade topaz]

no, it will not ask you
the premium features will be removed that's it

[tame gale]

Understood 👍

[jade topaz]

have fun with the 7 day trial!
try everything

[tame gale]

[sturdy flare]

Hi all I might be stupid but how do I change my premium over to another server?

[humble sequoia]

-- moved to ticket --

[pearl holly]

how do i add muliple ticket reactions?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[vagrant hollow]

Is the website currently down?

[forest goblet]

--- THE WEBSITE SEEMS TO BE DOWN AND THE BOT SLOW/LAGGY. ---
Please wait until it is fixed and do not open tickets asking why they are not working.

[rotund kite]

As far as I'm aware of, the bot is also glitching.

It's not only the website.

[pearl holly]

Why isn't the Author URL not working?

Hello

[acoustic canyon]

@upper flower

[upper flower]

Tf u want

[acoustic canyon]

turkce konus got

[upper flower]

U speak English if u want to talk to me

[acoustic canyon]

kes

my mother's aunt ski away

@upper flower my mother's aunt ski away

[umbral cove]

Successful Mutes: 1
Unsuccessful Mutes: 0
Reason: pinging staff
Moderator: @upper flower

[pearl holly]

hello

[stuck isle]

Hi looking for assistance if any support are free ? 🙂

[floral lark]

hi support

$support

[desert creek]

I deleted the log file channel in error. How do I access old logs again?

[halcyon flax]

how can I close a ticket with commands, is that I delete the message to react and how can I add more users to the same Ticket?

[halcyon tide]

hey! is there a way to make the bot send a message to all the users in a ticket that aren't in the support team once the ticket is closed? sometimes the issue is already resolved, but the user is offline, and we obviously won't keep the ticket's channel after the issue has been resolved (if it has nothing to do with the user), and so the user ends up without any info after the ticket is deleted. If that feature doesn't exist, something like $close (message to send to the ticket's creator through a DM from the bot) would be very useful. thanks!

@halcyon flax

[nova tide]

$close close but able to open it again
$open open after closing
$rename change the name of the ticket / ticket chat
$add(ID) to add someone to the ticket
$remove (ID-ping/mention-ping role) to remove a person with ID - to remove with ping/mention-to remove a role from the ticket
$delete delete the chat permanently

[nova tide]

Hello
Yeah after closing the ticket or even opening it for the first time the user can be (DMed) but it's only in premium version of the bot

[nova tide]

Old logs?
You mean you deleted the whole log chat/channel?

[nova tide]

Yes

[nova tide]

Hello how can I help

[nova tide]

Premium version only

[floral lark]

i need change prefix

prefix of the ticket tool

[nova tide]

From the dashboard

Would you like me to take some pictures for you to understand?

[jade topaz]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[lean yacht]

Hello support why did the bot off?

[humble sequoia]

Ticket Tool Status Page

[misty path]

its fall

[nova tide]

I think just some updates

[halcyon tide]

ty

[iron night]

Gave 1 Rep to TheSteven~Hà (current: #6 - 4)

[harsh stump]

It won't let me delete the channel

[nova tide]

Welcome for any further help please ping me

[nova tide]

You can change servers like go to any other and get back

If it didn't work close the discord and open it

[jade topaz]

I can't have only transcript reaction appear and not other reactions?

I've disabled all and only have transcript one enabled,

[harsh stump]

It stays as a channel that we can't delete.
It's been like this for a week

[nova tide]

Tried to delete it manually?

[harsh stump]

yes by an administrator and owner

It bugged out when the bot was going down one day and is stuck now

[nova tide]

I think yes but I don't remember please wait a Little to help Mr scat then I will check the dashboard

[nova tide]

That's not a bot problem it's Discord problem

It's a glitch that happened to me

[harsh stump]

Okay how do I fix it?

[nova tide]

It was fixed automatically

[harsh stump]

I'm talking about mine

[nova tide]

Yeah Discord will fix it automatically

You can report it to discord

[loud hornet]

Hey how do I use the transcript feature? I want it to automatically generate a transcription when the ticket closes

[upper flower]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[loud hornet]

Thank you!

So if I want to actually get that transcript (what was said in the ticket) i need to get premium?

[jade topaz]

Auto-saving transcripts is premium only feature, you'll need to use command and save them manually everytime if you don't have premium

You can find auto saving setting under logging options

@loud hornet

[loud hornet]

thank you

[jade topaz]

[jade topaz]

What is the bot sign?

ha?

$ # ! %

how can i use bot!

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

#573205317870157855

[clever ridge]

Hello, how many panels can i create with the free version of this bot?

[jade topaz]

@clever ridge ^

[clever ridge]

Thank you, and also: is there a way to auto-delete tickets once they are closed?

[scenic plinth]

I don't think that's exactly a possibility, considering when you close the ticket it gives you the option to close and save the transcript.

You can try turning off "keep visible" or "two step close" and see if it does so, but I don't think it will send a transcript for you doing so unless you do $transcript with the bot before closing it.

[jade topaz]

@clever ridge turn off the "two step ticket"

[clever ridge]

Yeah it's fine, i don't need the transcripts. Thanks :)

[lethal lantern]

What does $claim do?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[lethal lantern]

I didn't really look at any of the channels but what does premium give me

I joined a while ago

[jade topaz]

welcome!

https://tickettool.xyz/premium

you can see the premium features and buy premium from here

[lethal lantern]

Thanks I'll get premium when I get a big server

Thanks @jade topaz

[iron night]

Gave 1 Rep to Sk3leton (current: #6 - 5)

[jade topaz]

np!

[onyx jewel]

Its the bot slow?

When I react it doesn't create the ticket.

[scenic plinth]

Make sure it has permissions to create and manage channels. Run $debug as well and it will show you what permissions it has.

[arctic juniper]

I have no ticket channels active but the bot is saying on the dashboard there's a ticket active. I don't get it.

[rotund kite]

It's a visual bug

It does not affect the tickets, it's just the dashboard not syncing in time.

[arctic juniper]

But I've reset the entire bot and it's still saying there's a ticket.

[rotund kite]

There's currently no way to fix it, we are aware of it.

[arctic juniper]

Ah right, thank you for confirming this.

Um, what just happened?

[steel kelp]

How can I make sure that a role is mentioned when I open a ticket?

[hybrid dagger]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[quaint summit]

$hel0

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[storm gale]

is there a max number of channels tickettool will make for a server

[rotund kite]

no, but discord limits 50 channels for each category and 500 channels each server.

You can make as much channels as possible with tickettool, but, discord limits the channels.

[vapid bay]

Hi

Is premium subscription able to be canceled at anytime?

[jade topaz]

What is the preferred ticket limit i can use and the ticket count?

[mystic hound]

There is no preferred limit, it depends on how you want your community to function.

[jade topaz]

Because right now i don't know what to put

[mystic hound]

do you want your members to be able to make a limited number of tickets at once?

[thick monolith]

Question--is it possible to make ticket submissions anonymous?

[somber lintel]

I don't have permission to start a ticket. I can't but axion i can't buy on uniswap. I can pay gas fees. Ehter scan 4066

[scenic plinth]

If you can't open one there are a few things possibly happening, can anyone else open a ticket?

[somber lintel]

My wallet will not connect to uniswap

[scenic plinth]

Not exactly, however if you want you can make it so only certain people can view said ticket.

[scenic plinth]

I'm sorry?

[rotund kite]

$tts

[humble sequoia]

Thank you for reaching out to TicketTool Support

Unfortunately we have to tell you that you reached the support team for @pseudo glen Bot and we're not able to help you with your problem.
If you need any assistance with the @pseudo glen Bot let us know.

[rotund kite]

We are not gas station support.

[thick monolith]

Oh awesome! Thank you!

[iron night]

Gave 1 Rep to Vxie | Eclipse Network (current: #9 - 3)

[somber lintel]

Ooo ya i thought this was AAA

[wicked scroll]

[somber lintel]

Ok this was fun thank u to all. Vxie thank u.

[molten lotus]

I want that when the ticket creates it also pings moderators
anyone help

[hot pawn]

I'm having strange problems setting up ticket tool to my server

Any1 able to help me

[molten lotus]

I want that when the ticket creates it also pings moderators
anyone help

[median wigeon]

Hi,

You can use the next thing

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[median wigeon]

Whats your problem best man

Otherwise feel free to make a ticket and i can help you with the problem

[hot pawn]

It's not letting me set up the bot in my server and I've did everything correctly

[median wigeon]

Can you make a ticket for it

[molten lotus]

k

[hot pawn]

In this server or mine

[median wigeon]

this server

[molten lotus]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[glad pine]

Hi loves! Is there anyway to make it so not every admin is on a ticket instead only the admin that takes the ticket?

Does that make sense?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[glad pine]

Hm, alright so after setting up ticket claiming every admin with the admin tag is still in the ticket. 😦

[jade topaz]

Deny read messages permission under the setting in screenshot below @glad pine

Also, you can't remove them from ticket if they've administrator

Make sure you've premium for this to work since it's premium only

[jade topaz]

This ^

[valid pollen]

I have premium on trial and if things go fantastic for our server, we will purchase it! How do I make mine look like this?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[valid pollen]

Thanks

Do I need the regular bot for premium to work?

[median wigeon]

You can invite the premium bot for it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[valid pollen]

I already have it. Can I safely kick the regular bot?

[median wigeon]

You can safely kick the regular bot

[valid pollen]

Thanks @median wigeon

[iron night]

Gave 1 Rep to Rickerd (current: #6 - 5)

[jade topaz]

What’s the command to add someone to a ticket

Hey 👋

Is it possible to integrate the BOT message in some other embed?

or only the embed the BOT sends?

[jade topaz]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[jade topaz]

U mean customise the embed?

[jade topaz]

I want to add the emoji so it works in another embed

Huh

Want the BOT to be used on this

If possible so I don’t have 2 different BOT’s making embeds in same channel

Premium Bot down?

[median wigeon]

he is not down i think?

[humble sequoia]

Pong! Latency is 120ms. API Latency is 87ms [-]

[valid pollen]

I removed a reaction role. How do I have it added back in through the dashboard/bot?

[mystic hound]

if you're talking about the emoji on your panel, react to the panel with 🛠️ and it'll bring the emoji back

[valid pollen]

I can't have the bot react it?

For example, with a command.

[mystic hound]

If you removed the reaction on accident, you can either bring it back by resending the whole panel (either through dashboard or by command) or the easier way is adding a 🛠️ reaction to the panel to fix it

[valid pollen]

Got it

[jade topaz]

premium bot is broken lol

weird

[median wigeon]

Did you have premium?

[ember nexus]

guys, how does Ticket Automation works? need more info about it, and its possible to use not? or in the future?

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[ember nexus]

but how this system works?

[white finch]

I invited the premium bot to my server, but for ‘Selecting the bot you want to use on the server’; my drop down isn’t loading anything. How do I make it so I can access the premium features on my dashboard?

[humble sequoia]

-- moved to ticket --

[fathom granite]

my server wont show up when trying to setup the bot

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[radiant moss]

@fathom granite

[frigid river]

Hola buenas, como puedo buscar un log de ticket en especifico?

[wild compass]

Is it possible to temporarily disable creation of new tickets for all users?

I know you can give users a role to blacklist them from creating tickets, but I want to disable it for all users temporarily

[wild compass]

Anyone?

[scenic plinth]

You can do that or remove the reaction if you have it through panels and they shouldn't be able to create one, however you will have to resend the panel later on.

[wild compass]

Alright thanks

[copper vessel]

Hey guys, was wondering if once i have purchased the premium bot and invited it i can kick the other

[pale pilot]

If you have enabled the premium bot you an kick the other one

[copper vessel]

sweet cheers

thanks @pale pilot 🙂

[iron night]

Gave 1 Rep to Simple (current: #2 - 13)

[prime bone]

I need help

[scenic plinth]

Can you explain your situation?

[jade topaz]

Hey guys, where can I find all the information about the premium version of the bot?

Hey I got a question about ticket tool, how do I get the bot to ping a role when a new ticket is opened?

[rotund kite]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[rotund kite]

@jade topaz ^^

[jade topaz]

Thank you good sir.

[jade topaz]

Some of my servers are not showing up on the dashboard how do I fix it

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[wicked scroll]

@jade topaz ^

[jade topaz]

How do make it name the ticket what it’s for once it opens because I have it setup to be opened for multiple reasons

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[steep citrus]

Hello the server that the bot is in isnt showing up

[jade topaz]

Wym code?

hi where do i open a ticket for partnership

[jade topaz]

#🎫│make-a-ticket message

[jade topaz]

@steep citrus read the message

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[wicked scroll]

@steep citrus ^

[restive dagger]

hello

Why is this happening

[wicked scroll]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[restive dagger]

@tame dome

[tame dome]

yo

what vc do i join

[restive dagger]

so explain it to them

[tame dome]

heres the screenshot i have. it wont let me submit a ticket in the ssbwrld disc i get an automated message saying that the ticket bot is full

[restive dagger]

that does not help @wicked scroll what u sent does not help us

[restive dagger]

@agile hawk any help?

[agile hawk]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[restive dagger]

you guys give me a warning but no help

[tame dome]

im not an admin in that server i cant set the ticket limit

[wicked scroll]

The server you are trying to open this ticket on, you already have 1 ticket open, and the owner of that server has defined 1 ticket per person

^

[agile hawk]

Yeah but you reached it

That means you have an open ticket in this server

[tame dome]

but when i submit a ticket it takes my reaction away and says reactions ar efull

ok man im dumb w discord i guess can you please assist

[restive dagger]

You guys should be able to help

[wicked scroll]

you need to speak to the server administrator that you are trying to do this
unfortunately we cannot influence the number of tickets that has been defined on the server

[restive dagger]

Okay

[tame dome]

okay thanks

[frozen rapids]

I think changing the react is a premium only feature

[jade topaz]

Buy premium then

[red lodge]

How do i add a reason in this panel?

I need another section in this panel like

Reason
Player left the server

---

Is there any possible ways to add a {reason} variable after $close command?
Example - $close (reason)

[red lodge]

Is this right channel to ask for help?

Why no one is responding

[forest goblet]

Yes, you can ask for help here.

[median wigeon]

Srry for editing your loging text thats not possible

[red lodge]

Oh ok. Thanks

Idk how to explain clearly

[craggy shell]

Hi, I need help. Can I change then command name of $new?

[red lodge]

No mate, you can't edit or rename the $new command

There is no option

[craggy shell]

Oh, thanks!

[red lodge]

No problem

[red lodge]

@timid cipher

Type the command - $close

Then this will pop up

React the save transcript emoji

So you can save

[timid cipher]

Where does it get routed to

Thats what im asking

And how do i route it

[red lodge]

You need to create a separate channel for saving transcript

After you created channel
Go to ticket tool website
Settings ➜ Logging options

[jade topaz]

[timid cipher]

where?

@jade topaz @red lodge

[jade topaz]

Panel configs

[timid cipher]

then?

[jade topaz]

Go to panel settings

[timid cipher]

which 1

[jade topaz]

One which you want

It's ur server u know for what panel u want

[timid cipher]

tysm

thanks @jade topaz

[iron night]

Gave 1 Rep to bonbom_ (current: #15 - 1)

[timid cipher]

thanks @red lodge

[iron night]

Error: You're still on cooldown

[red lodge]

Anytime mate

[tough summit]

is ticket tool down?

[median wigeon]

Not that we know off? What is your problem with the bot?

[tough summit]

it's not responding to cmds

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[tough summit]

nvm

prob discord being discord again -.-

[median wigeon]

Ah hahha

No problem, have a nice day

[tough summit]

you know how it is

same to you

[tepid forge]

how do i set up the ticket tool on my new server?

[jade topaz]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[bronze crescent]

How to send multiple panels

Tag when you reply please

[forest goblet]

@bronze crescent Do you mean like in #🎫│make-a-ticket?

[bronze crescent]

Yes @forest goblet

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[bronze crescent]

Ty

Thanks @forest goblet

[iron night]

Gave 1 Rep to 2x2Master (current: #1 - 20)

[bronze crescent]

what? I’m LOL

[forest goblet]

No problem

[forest goblet]

What do you mean by that?

[bronze crescent]

Nvm thank you.

[cosmic jetty]

quand on clique sur la réac le salon se crée pas. (les perms sont faites) je comprend pas

[robust sandal]

tété2505

when you click on the reac the living room is not created. (perms are done) I don't understand

French (fr) → English (en)

[forest goblet]

/fr Please run $debug in your server

[robust sandal]

S’il vous plaît exécuter « $debug » dans votre serveur

English (en) → French (fr)

[cosmic jetty]

sa ne marche toujours pas

[robust sandal]

tété2505

its still not working

French (fr) → English (en)

[forest goblet]

/fr @cosmic jetty Are you sure it has permissions to see the channel?

[robust sandal]

@cosmic jetty Êtes-vous sûr qu’il a l’autorisation de voir le canal?

English (en) → French (fr)

[cosmic jetty]

yes

[forest goblet]

/fr Try giving it the Administrator permission and run $debug again

[robust sandal]

Essayez de lui donner l’autorisation « Administrateur » et exécutez $debug nouveau

English (en) → French (fr)

[cosmic jetty]

sa ne marche pas (on l'avais deja fait)

[glass otter]

Est-ce que tu peux nous donner un screen de la commande debug ?

[quaint mountain]

how do i have it where a member opens a ticket, and it automatically pings a role

[nova tide]

You edit it in the dashboard and you put
{@role}
It has to be the same brackets and the exact role name

[wicked scroll]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[quaint mountain]

thx

[jade topaz]

How do i change the name of the boot?

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help setuo

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[wicked scroll]

Second mouse button --> change nickname

[tame gale]

When I set up ticket tool premium and made the reaction, the bot doesn’t make the ticket channel when we react and doesn’t take away the reaction, any reason why?

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[upper flower]

@tame gale

[tame gale]

Ooh

[slim bay]

When I try to setup my server it doesn’t pop up and I already invited the bot.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[wicked scroll]

@slim bay ^

[brazen lance]

opa

boa noite

[main tangle]

Trying to get the tool to alow saving of transcripts. These are the settings, but when I try to save a transcript is says it failed.

[median wigeon]

Did the bot have acces in that channel?

The permisson to send the transcript

[main tangle]

When you responded I realized it did not and was editing perms, it's fixed thank you!

[smoky plaza]

How do I invite the Ticket Tool premium bot to my server? I didn't get an invite or link to invite the premium bot to my server.

[median wigeon]

Have you premium?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[cosmic jetty]

(Aucun pb dans les permissions)

[devout temple]

Hi

Enyone here?

@copper marsh

@hybrid dagger

[copper marsh]

please don't ping ever single support memeber

[devout temple]

I want support yeam

[copper marsh]

thanks

...

[devout temple]

Team**

[copper marsh]

if you need support open a ticket

[devout temple]

Where

[copper marsh]

#🎫│make-a-ticket

[jade topaz]

I made a ticket how do I check it

[umbral cove]

kortex#3368 has been silenced for 10m

kortex#3368 | 700787184390766622

[slim bay]

I did that already.

[jade topaz]

How do I make a ticket

[scenic plinth]

It will likely ping you in a channel, just like any other discord text channel like I know you are doing to check this message, do the same thing for that channel...

Channels (tickets) usually will start with your username or something like #ticket-0001

[jade topaz]

It'll open in ticket open category if you've set one, also if you don't have one set it'll be at top of all channels (uncategorised)

[scenic plinth]

If you would like to make a ticket here, go to #🎫│make-a-ticket and hit the correct reaction for support.

If you are wanting support for your server for this question, make sure the panel is sent in the proper channel and hit the reaction, this should be an embed. By default it pings you, unless they edit the ticket message.

[jade topaz]

Ok so where is that all at? I’m new to this

[jade topaz]

See which category you've selected in your panel settings. After you react it'll create ticket under that category, if you do not have a category set check at top of all channels, ticket will be there (uncategorised)

Server stats , verification , read first are categories

The channel at top is uncategorised

[jade topaz]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

Learn if ur new

[lyric dagger]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

#655832608835502080 for self use

[lyric dagger]

Ohk

[molten lotus]

am

[surreal magnet]

So when a users open a ticket, their reaction to the panel stays. For the next ticket they'll have to click twice. Not a huge issue, but is it possible to automatically delete their first reaction? Would look a bit more clean.

[jade topaz]

Bot have manage messages in that channel?

Bot does remove reaction upon reacting

@surreal magnet

Sorry for ping

[surreal magnet]

Oh, I see. My bad. I had given it my standard bot roll, but with the correct permission it does indeed remove the reaction.

[jade topaz]

Ye, it requires manage messages to remove reactions and automatically removing reactions is a default feature

[forest goblet]

@green raptor Try to resend the panel.

[nova tide]

The bot doesn't have perms maybe

[forest goblet]

Can you run $debug please?

Are you sure you have saved the settings?

[tribal cedar]

Change the channel to any other channel and set back to original?

Didn't see time cool

[ocean spear]

I'm being told by my members that Ticket Tool is down for them... Is it having a partial outage?

[pale pilot]

Not that I know of. What isn't working?

[ocean spear]

For some of my members its offline... On my end its working fine

[pale pilot]

what's your server ID?

or the server name where it is offline

[ocean spear]

Let me get the ID

807163245298319360

[pale pilot]

it's most likely a permission issue on that server

try running the $debug command there

[ocean spear]

https://discordapp.com/channels/509192800865353738/662692902245498910/821121764155326465

one step ahead of ya

[pale pilot]

hehe

alright, then try to give the bot permissions in the category where the tickets are created

or try to run the command in the channel where the panel message is

[ocean spear]

imma try the panel

Its just not responding at all

[pale pilot]

then it doesn't have permissions to see messages in that channel

[ocean spear]

It was just working not like 5 minutes ago...

[pale pilot]

did you change some permissions?

[ocean spear]

I didn't no... I will look at my logs vq

Nobody made changes

[pale pilot]

did you try to give it permissions now?

[ocean spear]

I can try

oh... I misunderstood. All we did was make changes to a channel for our alternate ticket bot... we didn't make changes to ticket tool at all or the channels involving it.

[jade topaz]

$help replacement

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[ocean spear]

Now it will not send any embeds even though we re-invited the bot...

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/821147548487385108

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
130/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
Des#0769
User ID:
804065911836377168
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","subV1","time"]
Current shard:
1
API Latency:
92

[ocean spear]

https://discordapp.com/channels/509192800865353738/662692902245498910/821155067943845988

[jade topaz]

how do i set up thine bot?

[radiant moss]

#573205317870157855

or

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[ocean spear]

All permissions are fine as I reinvited Ticket Tool but it is still not sending the embeds in the tickets...

[livid copper]

How i can see deleted tickets

@here

[ocean spear]

are you staff? and dont ping here

[tribal cedar]

Have premium?

[tribal cedar]

I would go #🎫│make-a-ticket

Or make the tt role admin

[ocean spear]

it does have admin... ive sent debug, reinvited the bot, everything that i can think of and nothing works tbh

[tribal cedar]

Does #🎫│make-a-ticket work?

[tribal cedar]

Do you have premium if so you can automatically save transcripts to a channel otherwise you have to manually use the $transcript cmd inside the ticket

I believe the transcript channel still needs to be set not too sure

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[livid copper]

I deleted my chat with ticket bot a few weeks ago, but on the chat haves a importants tickets and i dont now How to find

[tribal cedar]

If you haven't previously setup transcript then once its deleted its.. deleted.

[scenic plinth]

It would've been sent to the transcript channel in the panel settings.

[tribal cedar]

Isn't automatic transcripting a premium feature?

[eager cargo]

Indeed it is! Head to your desired ticket panel and select the logging options, then take a look at that drop down menu it gives 😄

[tribal cedar]

Thanks but I know.

[eager cargo]

Aweomse

[crisp pike]

I can't see the panel because A friend made me new channels and someone removed the bots from the server and now I have added it back to the server but the panel does not appear, how can I make it look again?

[jade topaz]

Go to dashboard > panel configs and select a channel to send panel to and click on send

[crisp pike]

Ahhh ok Thank you

[iron night]

Gave 1 Rep to bonbom_ (current: #11 - 2)

[jade topaz]

[near flare]

Hello I need German support for the Ticket bot I am to stupid for the settings xD

[wicked scroll]

#🎫│make-a-ticket

[near flare]

I have a ticket

How long do I have to wait?

[wicked scroll]

"Unser Support-Team wird sich bemühen, innerhalb von 24 bis 48 Stunden auf dein Ticket zu antworten. Manchmal sind wir jedoch sehr beschäftigt und es kann zu Verzögerungen kommen."

[near flare]

Ok danke

[trail nimbus]

How do I get the premium role. I have paid for that

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[forest goblet]

@trail nimbus ⬆️

[trail nimbus]

Okay sweet thank you

[forest goblet]

No problem

[trail nimbus]

Can I send the link to you lol if ya don't mind ??

[forest goblet]

I can't give you the premium role, you may open a ticket and wait for a manager there.

[trail nimbus]

Oh okay

[mossy raven]

I JUST NEED HELP

[meager verge]

@humble sequoia

[jade topaz]

ii nee dhelp

Ok

[jade topaz]

how do i make it so the bot will ping a staff member once the ticket is created

[median wigeon]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

thanks @median wigeon

[iron night]

Gave 1 Rep to Rickerd (current: #5 - 7)

[lost stream]

Hi, can someone tell me how to set up the permissions so that everyone cant see the tickets. Only the support role and the person requesting help. I've looked around and I'm not seeing anything that addresses this. I'm sure there is tho, I'm just not seeing it.

[jade topaz]

General options > keep visible @lost stream

[lost stream]

oohh ok. thank you!

[jade topaz]

Norep on

[lost stream]

how do i do the rep thing @jade topaz

[jade topaz]

Thanks @user

Edit the CC don't think there's a no rep role here

[lost stream]

thanks @jade topaz

[iron night]

Gave 1 Rep to bonbom_ (current: #10 - 3)

[jade topaz]

[vernal terrace]

How do I invite premium bot or is it the same as the normal invite?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[forest goblet]

@vernal terrace

[vernal terrace]

Much respect, thank you.

[forest goblet]

No problem.

[round heart]

hi guys, i have some problem with my namecheap: when i want reset password in my nike website sneaker website, the catch all account email does not send to my main email
can someone help me on this

[jade topaz]

??????

This is ticket tool support

That's ticket tool related?

[wicked scroll]

$tts

[humble sequoia]

Thank you for reaching out to TicketTool Support

Unfortunately we have to tell you that you reached the support team for @pseudo glen Bot and we're not able to help you with your problem.
If you need any assistance with the @pseudo glen Bot let us know.

[wicked scroll]

@round heart ^

[tribal cedar]

This is not the correct discord for namecheap

[jade topaz]

anyone have any idea why my transcript fails to save?

[ember nexus]

does premium codes expire? i just redeem premium code by voting

[wicked scroll]

the bot is not allowed to view/send messages on the channel you have defined

[wicked scroll]

No, premium codes do not expire

[jade topaz]

it has perms to do so, i have 2 tickets in my server 1 will save transcripts the second wont. do they need to be saved to the same channel?

[wicked scroll]

No, you can choose the channel

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[jade topaz]

yeah i have that

the transcript will save for 1 ticket but not the other

[wicked scroll]

Are they tickets from the same panel?

[jade topaz]

no 2 different panels

[wicked scroll]

So, you did not configure the 2nd panel correctly

[jade topaz]

any idea which setting it is?

[jade topaz]

This

Just for the other panel for which it doesn't save transcript

[wicked scroll]

Dashboard -> Panel Configs -> Settings (in this case you will define each panel)

[jade topaz]

yeah i have each panel setup, the transcripts on panel #1 saves correctly but it wont save for panel #2

[flat lark]

How do I make the bot @ a support role when someone opens a ticket

[pale pilot]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[flat lark]

Is that premium or can you do it normal

[pale pilot]

it doesn't require premium

[flat lark]

Ok thanks!

[unreal arch]

i got a question

if someone makes a ticket how do i make it so everytime someone creates a ticket it pinges the staff or the support?

[pale pilot]

look up lol

it's like 6 messages above

[unreal arch]

dam

[pale pilot]

ikr 😄

[unreal arch]

i cant find the ticket embed settings

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[main gust]

Why i can turn on the ticket claim system?

but i doesnt appear the botton for claiming it

[pale pilot]

Do you have premium?

[main gust]

AH we need premium?

I think we have premium because i can turn on/off te ticket claiming option

[valid wave]

السلام عليكم

[elder zealot]

it says i cant login to discord to access the control panel

[nova tide]

و عليكم السلام

[valid wave]

انا مدخله البوت بس ما يضهر لي السيرفر الي مدخله

@nova tide

[nova tide]

ادخل الموقع اعمل تسجيل خروج بعد كده تسجيل دخول

[valid wave]

هَـا شكرا

[craggy igloo]

hi

[median kestrel]

I have a question

So on the server I have 3 types of different tickets

One for reports, one for server support, and one for fast pass (I have a rp server)

And when a user opens one i can't tell which one was which

It just says "support will be with you shortly" in the description

So how will I be able to know which ticket is which when opened?

[jade topaz]

I was wondering if I can restore my premium subscription if my account was banned.

[pale pilot]

Open a ticket please #🎫│make-a-ticket

[real mauve]

how can i stop people who opened the ticket from reacting to the tickets
they keep closing the tickets and dont save them

[hollow basalt]

How do you make this thing?

How do you make it so it says that? i forgot LOL😪

[jade topaz]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hollow basalt]

omg help it’s not working

@jade topaz

[jade topaz]

How do

So *

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

Go through that then

[hollow basalt]

alr

[real mauve]

is there no way?

[jade topaz]

There is

Under reaction options enable the support team only button

[real mauve]

where is that?

[jade topaz]

Panel settings > reaction options

Close ticket

[real mauve]

thank you

[pale pilot]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[pale pilot]

You can set permissions for reactions there

Oh right someone already answered

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[pale pilot]

@hollow basalt

[jade topaz]

The screenshot ain't multipanel?

[craggy igloo]

how to put in a logo to the ticket

[wicked scroll]

Dashboard -> Panel Configs -> Settings -> Panel Options and Ticket Options

[craggy igloo]

oki tanks wen i try to open a new ticket the ticket will not open

[wicked scroll]

On your server?

[craggy igloo]

yes

can i invite you sho you caan try

[wicked scroll]

Okay, open a ticket in #🎫│make-a-ticket to help you better

[craggy igloo]

can you try to open a ticket on my server just for cheking

[humble sequoia]

-- moved to ticket --

[olive vapor]

What setting is it to make it where muted people can’t open tickets

[forest goblet]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[forest goblet]

@olive vapor Set the muted role as a blacklisted role there. Ignore the premium only part.

[olive vapor]

Thx

Thanks @forest goblet

[iron night]

Gave 1 Rep to 2x2Master (current: #1 - 22)

[forest goblet]

No problem

[vocal ice]

can i talk to a mod in a call????

[wicked scroll]

We don't have voice call support, but you can open a ticket at #🎫│make-a-ticket

[vocal ice]

can i talk to a mod in any way throgh text becase i dont know how to put 2 step on for the website

[bronze veldt]

Can the bot ping the support role in the ticket-channel?

[forest goblet]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[bronze veldt]

thanks

[forest goblet]

No problem

[candid holly]

How to change prefix

[wicked scroll]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[wicked scroll]

@candid holly ^

[candid holly]

OK thx

[sinful hamlet]

how do I let the @jolly ginkgo role able to see tickets and close them, but not delete the ticket when its closed ?

[jolly ginkgo]

https://tenor.com/view/oprah-winfrey-eye-roll-not-funny-head-shake-whatever-gif-17484967

[jade topaz]

hey for some reason when i click on the reaction with a admin perms account

it opens a ticket, but with a alt "test dummy" it doesnt

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[chilly totem]

Tried to log into the app but it says that my account has expired

[merry edge]

What settings do I use to send a transcript to the person DM when closing ticket

[red granite]

I want that when you give the emoji of the letter it will come out and send you to a help channel
good
I've already done that
but
when the user gives the emoji he goes to the ticket channel he cannot read the message history
and tried to configure it but nothing

[forest goblet]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[forest goblet]

Have you tried that?

[red granite]

I'm going to check that

where is that option?

[forest goblet]

Dashboard -> Panel Configs -> Settings -> Permission Options

[red granite]

okay

[merry rivet]

It’s not letting me enable it on my dashboard

[forest goblet]

What do you want to enable?

[merry rivet]

I want to enable administration on the dashboard but it won’t let me enable it

[red granite]

here?

[forest goblet]

You need to enable that in the Discord Role settings. Just give Ticket Tool the Administrator permission.

[forest goblet]

Yes.

[merry rivet]

Mk!

[red granite]

yes, it is activated

but it does not work even if it is activated

what I do?

[forest goblet]

I'm not sure, this might be Ticket Tool being buggy. Please try to save the settings again.

[red granite]

okay

how I do it, is that I don't know how to handle it very well

where do i have to give?

[topaz crest]

Does anybody know how to customize the panel after it is on your server because i want to set it up to do age verification on my server and i am completely confused i am on mobile

[forest goblet]

Is it possible that you resend the panel?

[topaz crest]

I have the panel set up but i want to customize it

[sinful hamlet]

how do I let the @jolly ginkgo role in my server able to see tickets and close them, but not delete the ticket when its closed ?

[forest goblet]

You can set the allowed roles for Delete Tickets in the Panel Configs > Reaction options.

[sinful hamlet]

what would I choose ?

[forest goblet]

Set the allowed roles to the roles that should be able to delete tickets and the Disabled roles to the support team.

[sinful hamlet]

ok thanks

thanks @forest goblet

[iron night]

Gave 1 Rep to 2x2Master (current: #1 - 25)

[forest goblet]

No problem

[merry rivet]

Hey question

how do I make it were it pings my staff team whenever someone makes a ticket??

[tribal cedar]

#💬│general-chat

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[tribal cedar]

Gj

[nova tide]

Make sure it's off

[jade topaz]

alr

[nova tide]

Thanks

[iron night]

Gave 1 Rep to butlins (current: #17 - 1)

[jade topaz]

Uh

[jade topaz]

thank you

[iron night]

Gave 1 Rep to TheSteven~Hà (current: #7 - 6)

[jade topaz]

Uh

its still not working

[scenic plinth]

What's the issue?

[jade topaz]

its good now

[storm timber]

sill dont work for me

[pale pilot]

what's not working?

[storm timber]

the injector

radien

when you enter the key the injector crashes

[jade topaz]

how do you start up ticket tool?

[storm timber]

idk

[pale pilot]

check #573205317870157855

[jade topaz]

thx

[sinful hamlet]

so If I added the ticket tool, what will happen with the old one ?

also what are the perks of it ?

[pale pilot]

you mean the premium bot?

Every option marked with is a premium feature

that includes multipanels, claiming and automation

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[pale pilot]

If you enabled the premiumbot, you can safely kick the regular bot

[jade topaz]

why can't any of my staff see the channel history

they have perms and the role, but can't see it

[rancid haven]

how to ping a role?

[jade topaz]

type @(rolename)

[pale pilot]

Ticket tool is not giving any roles, it's just giving some roles permissions to a channel

[pale pilot]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[pale pilot]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rancid haven]

thanks

thanks @pale pilot

[iron night]

Gave 1 Rep to Simple (current: #2 - 18)

[jade topaz]

$help managae

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help manage

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[fallen hound]

como creo un ticket

[wicked scroll]

#🎫│make-a-ticket

[ocean spear]

Having issues with transcripts. Already set in dashboard. Have the link for the debug already

https://discordapp.com/channels/509192800865353738/662692902245498910/821927414514450452

Nvm fixed it

[olive hedge]

i reacted with the create a ticket yet nothing happened

[humble sequoia]

-- moved to ticket --

[plush mesa]

Hey! Is there any way to do autoclose after inactivity? I know the feature was taken down due to rate limits, but is there any possible way to still make it happen? Mebbie with other bots or smth?

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[wicked scroll]

@plush mesa This is not possible to do

[plush mesa]

mmhm thanks for letting me know

[iron night]

Gave 1 Rep to otaviocng (current: #13 - 2)

[knotty gate]

How do I make it to were the ticket log and transcript save in a certain channel? Also how to put the actual ticket that is made under a specific category

[wicked scroll]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[wicked scroll]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[wicked scroll]

@knotty gate ^

[frigid belfry]

$help webhook

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[frigid belfry]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[wicked scroll]

@frigid belfry use commands in #655832608835502080, please

[little cosmos]

i bought premium and i didnt receive code ?

[humble sequoia]

-- moved to ticket --

[deep cypress]

Hey

I am in many servers and i cant find the server i want in the web.

Pls help

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[wicked scroll]

@deep cypress ^

[desert agate]

Hello! Is there a way to allow support members to open a higher (or undefined) number of tickets, while still only allowing regular users 1?

[wicked scroll]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[wicked scroll]

@desert agate You can define the number of tickets, but the value will be valid for everyone ^

[desert agate]

Thanks, have been using that one so far but was wondering if there was a way to split them as we sometimes need to open tickets and pull users in

Thanks though! We'll make do

[wicked scroll]

You can make exclusive tickets for roles, then you give permission to role x on a channel y, so only they can see/create tickets on the channel

[desert agate]

Oh, that's pretty good actually

[raw ocean]

Question is it possible to remove a person with a helper role from a specific ticket?

[upper flower]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[raw ocean]

yes

[upper flower]

O

[raw ocean]

but that doesn't work when the person is a helper

[upper flower]

U gotta remove the whole role

Since they are in the ticket by the role

[raw ocean]

yeah

damn that's a shame, we use it to create lore in a dnd server and sometimes we want helpers to be excluded so they can't metagame haha

Thanks for the help though!

[jade topaz]

Hi

I entered the bot but I am facing a problem

@upper flower

[upper flower]

Yeah the problem is u pinging me.

[forest goblet]

what is the problem?

[jade topaz]

The solution?@upper flower

[forest goblet]

We can't help you if you don't state your problem.

[jade topaz]

The activation emoji does not appear@forest goblet

[forest goblet]

Please resend the panel.

[jade topaz]

Which plate?@forest goblet

[forest goblet]

/ar If you need help in arabic, it's better to go to #🎫│make-a-ticket

[robust sandal]

إذا كنت بحاجة إلى مساعدة باللغة العربية، فمن الأفضل أن تذهب إلى #🎫│make-a-ticket

English (en) → Arabic (ar)

[ember nexus]

if i get premium, i need to add premium bot in my server? and then getting it again?

[forest goblet]

All the settings are saved if you switch to the premium bot.

[ember nexus]

and automaticly change to the new ticket tool bot? or need to do it manually in my server?

because theres 2 type of bot, the premium one has golden ticket xd

[forest goblet]

You have to put it manually

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[ember nexus]

so i can kick the ticket tool normal bot from server? after i add the premium bot

[tight harbor]

Hey does anyone knows why the ticket bot doesnt open a ticket?

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[ember nexus]

if by mistake i kick the ticket tool bot, my panels still get save in the dashboard?

[sinful hamlet]

what will happen to the settings and stuff ?

[pale pilot]

Nothing

Stays the same. Doesn't matter what bot you use

[sinful hamlet]

alr thanks

also where can I see all the perks for it ? like what makes it different then the normal one

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[pale pilot]

There's a list on the first link

[sinful hamlet]

ok thanks

[forest goblet]

$help add

It's not responding

[tribal cedar]

Uh oh

[forest goblet]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[forest goblet]

Now it works

[tribal cedar]

TTP was mad at you

Afaik no

I know pretty far.

[forest goblet]

no

[tribal cedar]

Use the userID

[round socket]

Hey how do I get the ticket to ping a certain role?

[tribal cedar]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[round socket]

@tribal cedar I did it but it’s not actually mentioning the role

[tribal cedar]

Can you show me?

I do {@roleID}

[round socket]

Oh I did it

[tribal cedar]

Cool

[round socket]

Ty

[tribal cedar]

Anytime

[modest cove]

Anyone is having problems with the bot in your servers? I am trying to ping the bot and try to use it but it's not working for some reason anymore 😭

[tribal cedar]

Can you use $debug

As I'm pretty sure all fine rn

[modest cove]

Yeah you are right with this command I saw the issues with permissions

Sorry for that and thx @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #19 - 1)

[tribal cedar]

Anytime. :)

[jade topaz]

The boot is your right, and when I need to press the reaction, the tick will not open. Why?

@agile hawk

@fleet lantern

@tribal cedar

[umbral cove]

' S h α 2 α w a .#0001 has been warned!
They were notified via dms.

[tribal cedar]

Do $debug

[steady carbon]

Hello, I don't see Ticket Tool on Manage Servers page, what do I do now?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[sinful hamlet]

yo the the premium bot isnt working

I still have the normal bot, but the normal prefix is not doing anything to it

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[brave falcon]

Hello My ticket tool bug not opening private room

?

[tribal cedar]

Your ticket tool is not opening channels when you've reacted to the panel message sent by ticket tool?

[brave falcon]

yes

@tribal cedar

[tribal cedar]

Try $debug

[brave falcon]

no

[tribal cedar]

I'm sorry?

[brave falcon]

Are you coming to see?

[tribal cedar]

Its prolly your permissions

[brave falcon]

it does not work

[tribal cedar]

It does

You need to give the right permissions

Using $debug will show you what permissions are missing

Just give ticket tool admin

[brave falcon]

ok

i try

it does not work 👀

Are you coming to see?

[tribal cedar]

Maybe you should open a ticket

I'm not support bud

[hybrid dagger]

the bot needs to be able to read and write on that channel you are using the $debug command.

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/822262781327441941

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
117/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
🐍[NK]NarKo Sensïï#0659
User ID:
364055469658079243
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","subV1","time"]
Current shard:
1
API Latency:
81

[brave falcon]

However the bot is administrator on my server but nothing works

[tribal cedar]

Did you set it up?

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/822263652526718996

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
117/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
Darkedu#1037
User ID:
332594810106150913
Permission Level:
0 - User (Support Team)

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","subV1","time"]
Current shard:
1
API Latency:
83

[hybrid dagger]

$debug $ debug ❌

[brave falcon]

It would be easier for you to come and see for yourself, I will put you as an administrator and it will take 5 minutes to have the solution

[brave falcon]

I have tried everything

[hybrid dagger]

open a ticket and wait for a staff to be available for that.

[brave falcon]

The ticket is already open, you are not a support member

[hybrid dagger]

then wait for a FRENCH support to be available, since you open it for FR Support.

[brave falcon]

What is your nationality

[hybrid dagger]

i speak Spanish/Enlglish

[scenic plinth]

Only thing I can think of is to resend the panel if it doesn't work.

[brave falcon]

If I open an English ticket you will come ?

[scenic plinth]

Since you did say that the bot has proper permissions.

[hybrid dagger]

Not at the moment, since that requires me to be on my PC, but there is faster respond time for english tickets.

[brave falcon]

I deleted and started over

Well apparently, I will not find help with my problem

[hybrid dagger]

Open a English ticket please, you will get a faster response there. If no one answers in 15 min, please ping me. By that time i should be on my PC.

[brave falcon]

ok

If it's too long I'll go with tickets bot because ticket tool doesn't work.

[mint pivot]

How do i invite the premium bot

nvm got it

[heady gust]

how to I make the tickets go into a category?

[scenic plinth]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[little cosmos]

how do i create $hi message

like you did in ticket message ?

[scenic plinth]

Like a ticket start message?

[little cosmos]

nope lemme show you

[solid stream]

For that they would have used a tag.

[little cosmos]

how to create that

[jade topaz]

Is there a command to make it where i can add a member to an already opened ticket

[shell geode]

i got recommended this bot by a friend, i read about it and stuffs and i still dont get how it works really, could anyone explain the bot to me? (i dont really get the written explanations)

[warm ether]

Hello idk if this is the right spot but I just made a server and I need members who ping this bot to only be able to see messages from themselves and the support. Is this possible, or is it easier just asking members to dm admin directly?

[spice compass]

hi, uh, bot go offline in anyone else's server?

can't use commands or anything at all

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

same

mine too bot is offline xd

[spice compass]

I opened a ticket and they're taking a look

[jade topaz]

noice

[upper flower]

Ticket tool should be online 100% now!

We apologize for the inconvenience

[scenic plinth]

'$add {userid}`

So like for example $add 349583613504913408

[rotund kite]

You can also add roles 🙂

[jade topaz]

$help ticket

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[scenic plinth]

If you have read the docs, it's a bot that creates a private channel for things like support and all that.

The bot will create a private channel so therefore if a member needs support the bot creates a channel so they can talk directly to what you define as support and save said channel when you delete it so you can look back at it if you need it.

So basically DMs but you have the option to add multiple people to a channel in a server and multiple people can see the channel. (What you define as support)

[scenic plinth]

I don't exactly understand what you mean by that, pinging the bot doesn't exactly do anything.

Maybe if you can explain your issue better I can help you further.

[buoyant jewel]

hi, i have a question, how do i change the time that the ticket chat is deleted after the ticket is closed? The pattern is in 5 seconds

[solid stream]

That's not an option at this time.

[buoyant jewel]

ok, thanks for answering my question

[warm ether]

So when members come for support, I only want the member with the issue and the admin to be able to see it. I don't want other members to be able to see it. Can I do this in a channel where everyone is able to chat, or will I have to send members with issues directly to an admins DM's

I hope this makes things a little clearer

[solid stream]

By default this is how Ticket Tool is setup, your users create a ticket and only the admins & support team you set can see it.

[warm ether]

Great, thank you so much

[solid stream]

for an example checkout #🎫│make-a-ticket and use the demo

[warm ether]

Thanks!

[scarlet violet]

Hey anyone know if it is possible to search the transcript by user?

[wicked scroll]

If you have defined the channel to save the transcript, yes

in:<transcripts channel> <discordid>

Example:

[scarlet violet]

aaah nice thanks:)

thanks @wicked scroll

[iron night]

Gave 1 Rep to otaviocng (current: #8 - 5)

[jade topaz]

Ty

[iron night]

Gave 1 Rep to Vxie | Eclipse Network (current: #10 - 4)

[sharp drum]

is there a way to chenge the bot prefix

[radiant moss]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[sharp drum]

o

ok thx

[hoary crescent]

When I click the reaction on the reaction panel to open a ticket nothing happens, no ticket opens

[radiant moss]

Run $debug and make sure it has right permissions

[hoary crescent]

That got one out of two panels working (both panels have the same settings)

[hollow sequoia]

I need help

[radiant moss]

With?

[hollow sequoia]

Nvm I got it

[uneven falcon]

i added ticket tool to one of my servers and it is not coming up in the manage servers area

[robust heron]

i am adding a user with the command "$add @[User]" and its not working

can someone help me?

[tribal cedar]

Try $add userID

[robust heron]

k

Its not working either

[tribal cedar]

Can you show me what your doing?

[robust heron]

yeah sure

come in lobby vc

[tribal cedar]

I do it all the time myself

Not a chance ill go into vc sorry

[robust heron]

okay..

[tribal cedar]

Can't you just screen shot it?

[robust heron]

yeah

[tribal cedar]

$add 297419611350106133

That would add me. If I was in the server

[robust heron]

$add @.B #ticket-0052

[tribal cedar]

...

[robust heron]

but he is not on the list right

[tribal cedar]

Ok. Is he online?

[robust heron]

yeah...

[tribal cedar]

Check the channels permissions

He should be added.

[robust heron]

he isnt...

[tribal cedar]

#🎫│make-a-ticket

The cmd obviously executed so I'm not sure if its a bot issue

Try $debug please?

[robust heron]

yeah the supporter is trying to say me that too but it isnt working