🆘│community-support

[jade topaz]

yes

[pine cove]

Thanks @jade topaz

[iron night]

Gave 1 Rep to LuCiD FnaTiC (current: #10 - 1)

[jade topaz]

thx :>

[pine cove]

Ong

[mild path]

Good question sorry, idk

[jade topaz]

i tried relogging and everything

[forest goblet]

Bruh I just tried to reply and they left while I was typing

[upper flower]

lol

[tropic folio]

How do you make a ticket panel? I think that’s what it’s called.

[nova tide]

It happens alot

[forest goblet]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[nova tide]

From the dashboard

[tropic folio]

The thing is, I don’t see create panel-

[jade topaz]

At top left

Go to panel configs

Then you can see create panel

[tropic folio]

Got it.

Thanks!

[jade topaz]

[hollow helm]

How to undo ticket lock

[forest goblet]

Type $open in the ticket.

[clever thistle]

My server are not on the Ticket tool list but h eis on my server. what i make wrong?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[forest goblet]

@clever thistle ⬆️

[clever thistle]

ok thanks

thanks @forest goblet

[iron night]

Gave 1 Rep to 2x2Master (current: #1 - 10)

[forest goblet]

No problem

[unique pasture]

سلام عليكم

@glad ingot

[forest goblet]

/ar @unique pasture Do not ping staff!

[robust sandal]

@unique pasture لا بينغ الموظفين!

English (en) → Arabic (ar)

[forest goblet]

/en سلام عليكم

[robust sandal]

Peace be upon you.

Arabic (ar) → English (en)

[unique pasture]

🤨

المهم , ابي ادخل الدعم الفني كيف؟

[forest goblet]

/en المهم , ابي ادخل الدعم الفني كيف؟

[robust sandal]

What's important is, Dad, get in the technical support.

Arabic (ar) → English (en)

[forest goblet]

[unique pasture]

hhh

في دعم فني عربي؟

[forest goblet]

/en
في دعم فني عربي؟

[robust sandal]

In Arab artistic support?

Arabic (ar) → English (en)

[forest goblet]

/ar Please try again tomorrow, the support team has a break right now.

[robust sandal]

الرجاء المحاولة مرة أخرى غداً فريق الدعم لديه استراحة الآن

English (en) → Arabic (ar)

[unique pasture]

Thank you

[forest goblet]

/ar No problem

[robust sandal]

لا توجد مشكلة

English (en) → Arabic (ar)

[tepid island]

TerminatorKiller69#1615

You do not have permission to use the slow-mode command.
Missing: Manage channels or Moderator role

[undone meteor]

Hey guys I get this error when I want to send a message via the bot to my discord channel Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)

[jade topaz]

Go to channel permissions and give ticket tool permissions, allow send messages and view channel

@undone meteor

[tepid island]

TerminatorKiller69#1615

You do not have permission to use the kick command.
Missing: Kick members or Moderator role

[jade topaz]

What r u doing ....

[undone meteor]

"view channels" and "send messages" right? 🙂

[jade topaz]

Correct

And if you need further stuff, you'll need to allow more permissions

If bot ain't got none

[undone meteor]

I gave the bot all the permissions when I invited it to the server.

[fervent salmon]

Hey sorry to bother is there a way i can add a channel to a ticket message and make it like this: #546557408902905896 for instance?

[jade topaz]

Hi! How can I customize the bot's profile image and name? I looked in FAQ and tried to figure it out myself, but couldn't find anything. Thanks for your help! ( i do have premium)

[radiant moss]

You can use <#channelID>

[radiant moss]

Currently there is no way to customize there image or tag. You customize there nickname tho

[jade topaz]

Thank you so much!

[iron night]

Gave 1 Rep to Tinyy (current: #4 - 5)

[radiant moss]

Of course!

[jade topaz]

How can I change their nickname? Sorry if this is a super obvious question!!

[radiant moss]

Are you on PC?

[jade topaz]

yes!

[lean yacht]

Hello tech support how to make the bot send text with regular emoji not from the phone but with discord emoji

When you answer me, ping me

[jade topaz]

How do I get the panel to show on mobile

Nvm got it gotta go sideways on mobile

[arctic pagoda]

When you put the phone emoji it will translate in discord emoji on discord.

[scenic plinth]

It should be the emoji name (Non Nitro)

Ex. :100: --> :100:

[radiant moss]

Right click on there profile on the left side and press change nickname or manage

For the emoji you can do $id emoji

[jade topaz]

❤️

[small wyvern]

Pong?

[lean yacht]

Does not work

[radiant moss]

You cannot put emojis in the title

:100:

[umbral cove]

Ban result:

Reason: Pinging support team during staff day.
Moderator: @upper flower
Details:
Duration: 2d
Soft Ban:
Hack Ban:
DM-Members:

<:success:660789936651370497> Successful bans

Fendi#2691

<:cancel:660789591900684329> Unsuccessful bans

All users were banned!

[rancid wing]

Hi guys, I bought two monthly subscriptions and thought that I could extend these two months to just one server, is it possible?

[languid juniper]

Hi there! Is ther anyway to recover a closed ticket?

[jade topaz]

closed?

you can run the
$open
command

[forest goblet]

That's not possible unfortunately, even if you use them on only one server.

[languid juniper]

Okay thanks! BUt how about an auto save of the transcript?

[rancid wing]

@languid juniper this is a premium feature. Its possible to do that at dashboard

[languid juniper]

Okay thanks!

[iron night]

Gave 1 Rep to ! Gui (current: #10 - 1)

[lean yacht]

And other people somehow managed

[forest goblet]

@jade topaz Please run $debug anywhere in your server

[upper jay]

Hi

How can i ping the role there

[forest goblet]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[upper jay]

Ok thx

[forest goblet]

No problem

[upper jay]

I put the id?

[forest goblet]

No, if you want to mention <@&546542733020626947> it would be {@Member}.

[upper jay]

Ok! I'll try

[wicked scroll]

#💬│general-chat message

[tough karma]

i cant get the bot to save transcripts in my discord. it has the permissions in the respective channels and it saves logs, but not the transcripts

[lean yacht]

Hello tech support how to make the bot send text with regular emoji not from the phone but with discord emoji

[median wigeon]

Did you choose a transcipt channel

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[tough karma]

yes

[median wigeon]

And have it all the perms needed

[tough karma]

yess

[median wigeon]

Can you send me a screen about the message?

[tough karma]

which message?

[median wigeon]

The transcript not saved message

[thick ember]

I would like to know why when I put manage server does not appear my server to manage if I already invite it?

[tough karma]

it doesn't show up with a message

[thick ember]

._.

[median wigeon]

And can you run the $debug command in the transcript channel

[tough karma]

there's just no transcript at all. it sends the logs to that channel correctly but there's no transcript hyper link

[median wigeon]

Can you log in and out your dashboard

[lean yacht]

Pls help

Hello tech support how to make the bot send text with regular emoji not from the phone but with discord emoji

[tough karma]

done

[median wigeon]

Use the command "$id" and than the emoticon

[median wigeon]

Can you send me a screen of the settings in your dashboard?

[thick ember]

sigo sin entender xd

[tough karma]

under Server info?

[median wigeon]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[median wigeon]

From this

[jade topaz]

How can I open a ticket?

[scenic plinth]

Tickets are closed within this server for today.

If you are meaning within your server, you will have to send the panel to a channel and react with the envelope icon it sends on the embed.

[median wigeon]

Hmmm strange when the day is offer can you make a ticket for it

I wi help you then with your problem

[jade topaz]

@median wigeon I need help can you add me

[scenic plinth]

Try hitting "transcript saved" on "what actions should be logged"

[scenic plinth]

Your not supposed to ping staff / support. Is there something you need?

Ticket Tool wise

[lean yacht]

Zdravstvuyte tekh.Podderzhka a kak sdelat', chtoby bot otpravil tekst s emodza s diskord a ne s telefona

[tough karma]

now here's a question @median wigeon is there a reason why it auto deletes and doesn't even give me the option to save?

like when i close the ticket, it auto deletes it after 5 seconds

[jade topaz]

Sorry . I add ticket tool bot in my server and when I go manage to edit my server doesn't exist

[median wigeon]

You have to enable two step ticket

And two step close

[scenic plinth]

Make sure you as well have a transcript channel set.

[lean yacht]

Pls help

[jade topaz]

we cant understand

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[jade topaz]

@jade topaz ^

[tough karma]

i'm a dipshit lol

it originally was enabled @median wigeon but for whatever reason, it toggled off. now i can save my transcripts

[median wigeon]

Is there anything else i can do for you?

[lean yacht]

Hello tech support and how to make the bot send a text from an emoza with a discord and not a phone

[median wigeon]

Please dont ask the same question 5 times between 1 and 15 minute s

[tough karma]

that's it thank you so much

[median wigeon]

No problem

[median wigeon]

Using discord emtoicons is using discord app

Or using the command $id (emoticon)

[scenic plinth]

Submit it on the panel with the emoji name or ID is another way it works. It should work something like 💯 ---> 💯

:-100:

[lean yacht]

I mean how to make the bot send an emoji like📩 this in the panel to change the text

[scenic plinth]

From my understanding is your asking about pages?

If your talking about in the embed you use the emoji name between two :

[median wigeon]

But the embed text you can only change with premium for the best

[royal cipher]

Hello guys! I want to embed anybody's message with a 👍 and 👎 reaction but I don't know how I can do this. Can anybody help me?

[median wigeon]

Hi,

You mean to make a ticket

With the reaction 👍

And 👎

[royal cipher]

I want that: anybody send a message to one of them text channel this message will become automatically embedded and get these two reactions:👍 & 👎

[median wigeon]

Thats not possible with tickettool

[chilly oracle]

don't need support, just wondeirng if anyone else deals with this amount of volume?

[median wigeon]

Jeez,😅😅

[lean yacht]

Did not help

[chilly oracle]

@lean yacht click Settings -> Panel options -> Edit Panel text

I can do literal just : emote name :

[median wigeon]

💯

[royal cipher]

Maybe you can help me, which bot can do this?

[median wigeon]

I dont know man maybe you mean a bot like in #•suggestions

[royal cipher]

Oh... that like pretty cool.

I try it.

[sage zinc]

How do you open a ticket

[sage zinc]

💯

Oop

💯

Weird

[sage zinc]

Yea I saw that

[lean yacht]

And how to make it send from emoji discord

[sage zinc]

?

How do I open a ticket

[lean yacht]

Kak sdelat' chtoby bot otpravil s emodzi diskorda

[sage zinc]

What

[gritty idol]

عرب .؟

[lean yacht]

How to set up a bot to send a message with emoji discord

[scenic plinth]

I don't think you can do it with the title.

[scenic plinth]

Are you taking about here?

[lean yacht]

I can do it, but how

[sage zinc]

I don't know

[lean yacht]

How to set up a bot wrote a message with emoji discord a

[wise dirge]

Isnt there any ticket system here? Or just ask everything in chat

Seems strange for a ticket bot :p

Btw, im a premium subscriber

[pale pilot]

read #💬│general-chat

for today, we have closed our tickets so our staff can have a day off

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[wicked scroll]

https://emojipedia.org/hundred-points/ --> copy that link, and paste directly

example:

[solid stream]

You can also use the $id command

$id 💯

[humble sequoia]

💯

💯

[somber solar]

How do you set the bot up

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[worn pollen]

@somber solar ^^

[somber solar]

thank ya

[worn pollen]

Np

[elfin stag]

Hello I need support because I was trying to put the ticket bot working I. My server and then i went to the dashboard and it was not there.

I refreshed it a lot of times but no working,

[umbral cove]

laineV2#0294 has been silenced for 10m

laineV2#0294 | 715464709201068112

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[worn pollen]

does this help @elfin stag

[fresh cargo]

Any idea why Ticket variables wouldn't be populating?

Referring to these. They just appear as plain text when used in a command within a ticket.

[jade topaz]

@fresh cargo they are case sensitive

You must've used caps

Or show what u used

[fresh cargo]

Sure, one second.

It's certainly not due to being case sensitive, that I can tell you.

And the output looks like

(That is the TicketTool Bot, but just renamed)

[jade topaz]

Use {channel_name}

That's a tag, not ticket option

Or {channel} for mention

[fresh cargo]

So I can’t use ticket variables within responses to commands?

Even if the command happens inside of a ticket?

[jade topaz]

@fresh cargo tickets variables can't be used with tags

[fresh cargo]

I think I understand now

[jade topaz]

Those are tag variables

[fresh cargo]

Right I get that

[jade topaz]

I didn't knew ur using tags at first place, so I took up case sensitive issue

[fresh cargo]

But the documentation said “they can be used within tickets”. I guess by that it means within the settings of a ticket.

[jade topaz]

Ye

[fresh cargo]

Would be cool if TicketTool could detect that the tag was being used within a ticket channel and pass on the necessary variables, allowing me to do what I was trying.

But anyways, thank you!

[elfin stag]

Let me try.

[compact stump]

i did

[jade topaz]

Do u save transcripts or not?

[median wigeon]

We not saving transcript from your server in our database

Its only saving in your server

[jade topaz]

[cursive thorn]

Здравствуйте тех.Поддержка

Как в настройки панели добавить эмодзи не с телефона а с дискорд

[jade topaz]

/en Здравствуйте тех.Поддержка

[robust sandal]

Hello those.

Russian (ru) → English (en)

[jade topaz]

/en Как в настройки панели добавить эмодзи не с телефона а с дискорд

[robust sandal]

How to add emojis not from your phone but with a discord

Russian (ru) → English (en)

[jade topaz]

/ru Custom emojis are in the ✳ tab.

[robust sandal]

Пользовательские смайлики находятся в ✳ вкладке.

English (en) → Russian (ru)

[cursive thorn]

Здравствуйте тех.Поддержка как в панели текста добавить эмодзи с дискорда а не с телефона

[jade topaz]

/ru last one on the row

[robust sandal]

последний на ряд

English (en) → Russian (ru)

[jade topaz]

/en Здравствуйте тех.Поддержка как в панели текста добавить эмодзи с дискорда а не с телефона

[robust sandal]

Hello those.Support as in the text panel add emoji from the discord and not from the phone

Russian (ru) → English (en)

[cursive thorn]

Я имею виду как отправить эмодзи с дискорда обычние пример этот📩 а не с телефона

[jade topaz]

/en Я имею виду как отправить эмодзи с дискорда обычние пример этот📩 а не с телефона

[robust sandal]

I mean how to send an emoji with a discordor ordinary example of this📩 not from the phone

Russian (ru) → English (en)

[jade topaz]

/en didn't get.....

[robust sandal]

Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[jade topaz]

/ru didn't get

[robust sandal]

не получил

English (en) → Russian (ru)

[cursive thorn]

Я иммено имею виду как сделать чтобы бот отправил Соббищение с эмодзи дискорда типо вот такой 📩

[jade topaz]

/en Я иммено имею виду как сделать чтобы бот отправил Соббищение с эмодзи дискорда типо вот такой 📩

[robust sandal]

I know how to make a bot send a snub from an emoji of a discord like this 📩

Russian (ru) → English (en)

[cursive thorn]

В настройки панели как сделать чтобы бот отправил такой эмодзи с дс а не с телефона

[jade topaz]

/en В настройки панели как сделать чтобы бот отправил такой эмодзи с дс а не с телефона

[robust sandal]

In the settings of the panel how to make the bot sent such emoji with a ds and not from the phone

Russian (ru) → English (en)

[jade topaz]

/ru don't think it allows you to use custom emotes in panel names, still #•suggestions

[robust sandal]

не думаю, что это позволяет использовать пользовательские эмоции в панели имена, по-прежнему #•suggestions

English (en) → Russian (ru)

[jade topaz]

i need heeelppp

[forest goblet]

@jade topaz What's your problem?

[humble sequoia]

-- moved to ticket --

[chrome robin]

I need help because i only can open the manager for 5 Servers and idk how i can open the manager from my other

Servers

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[chrome robin]

omg thanks 🙂

Someone Knows this problem? if i Write more than 1 line my discord closed

[mystic hound]

I've seen it happen once or twice with my phone, but its not really something we can help you with here as this is just a support server for @humble sequoia @pseudo glen

[rotund lark]

Hi, I would like to know if it is possible to create a ticket when the user joins the server without them having to interact with a panel.

[forest goblet]

@rotund lark That's not possible unfortunately, but you can suggest it.

[deep gorge]

How can I open a ticket

[jade topaz]

#🎫│make-a-ticket

[deep gorge]

I did not understand

[jade topaz]

Go to #🎫│make-a-ticket and click on reaction according to what language u need help in

[deep gorge]

thanks

xD

[unique ibex]

hola

Hello, I wanted to know how I can make the tickets visible only to the support of x server, because on my server when a person opens a ticket, it can be seen by those who are not support, and I want to know how to change it.
Thanks

[jade topaz]

Switch that option under general options

[unique ibex]

Ok tank

[vapid valve]

Why does this always show whenever I try to add a panel to a channel

It has all the permissions

[jade topaz]

@vapid valve bot doesn't have perms to view and send messages

Go to channel settings and give it

[jade topaz]

In those specific channels

[vapid valve]

It does

I triple checked

[jade topaz]

That's what error says....

It's on middle or tick marked?

[vapid valve]

Middle

But It defo has perms

[jade topaz]

Tick mark it in order to override other roles permissions, you must've it denied for other roles which revoked ticket tools perms as well

[jade topaz]

And ticket tool must be having one of those roles or you've it denied for everyone role, just tick make

[vapid valve]

I also didn't do that

[jade topaz]

Now try

[vapid valve]

I'm trying to say it has been like that

It has been ticked and it is still not working

[jade topaz]

Send panel and show what error it says

[vapid valve]

same thing

[jade topaz]

Same error?

[vapid valve]

What is this I can't change them to be ticks

[vapid valve]

yeah

[jade topaz]

U tried to send panel after giving perms?

[vapid valve]

Yes

[jade topaz]

And still same error?

[vapid valve]

Yes

[jade topaz]

Give it admin for a min and then try

[vapid valve]

k

[forest goblet]

If it doesn't work please run $debug in the channel you want to send the panel to

[vapid valve]

Oh ok thanks

thanks @forest goblet

[iron night]

Gave 1 Rep to 2x2Master (current: #1 - 11)

[forest goblet]

np

Looks like it doesn't have admin

[vapid valve]

WOW it's still not working

[forest goblet]

It has insufficient permission

Also you ran the debug command 4 times, is that true?

[jade topaz]

How did u know whats going in his server?

[vapid valve]

https://discordapp.com/channels/509192800865353738/662692902245498910/818132726804250643
Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

[jade topaz]

[forest goblet]

I can see the response in #debug-spam whenever $debug is executed

[vapid valve]

oops yes I didn't notice it was sending the info in DMs I thought it sends in the channel so I was confused

[jade topaz]

Lol I can't see that channel

[forest goblet]

Yes because it can't send Messages there

[vapid valve]

oh

[forest goblet]

It doesn't have permissions

[forest goblet]

It's only for Proficients

[jade topaz]

U said u allowed permissions....

Proficients, understandable

[vapid valve]

So what do I do?

[jade topaz]

Give perms

[vapid valve]

This is so confusionising

[vapid valve]

I HAvvveeeee

[forest goblet]

Give the Ticket Tool role the Administrator permission in the server settings

[vapid valve]

ok

[jade topaz]

U didn't give admin before when I asked u to?

[vapid valve]

I thought you meant like the admin role

[jade topaz]

Lol, admin role doesn't give admin until not enabled from server settings

[vapid valve]

Yeah I know I was confused

But now there is another issue

The ticket doesnt show up when you click create ticket

[jade topaz]

Click?

U need to react with the reaction and not just click on channel

[vapid valve]

Yes I know that

I'm not new to Ticket bot I have it my servers but I'm setting it up in my friends server And there are so MANY ISSUES 😭

[jade topaz]

Any errors?

[radiant moss]

Run $debug and give it all permissions

[jade topaz]

[vapid valve]

it works now

[jade topaz]

.......

[vapid valve]

........

[rotund lark]

I'm struggling to see why anyone would downvote this: https://discordapp.com/channels/509192800865353738/726122209864843336/818103026806947870

What am I missing?

[jade topaz]

Everyone have own opinions

[pale pilot]

This could easily be abused and would probably need a lot of resources. Imagine a big server uses this or if there is a bot raid.

[worn pollen]

awesome! once your server’s join rate increases, it will just be awesome. im guessing, that your server has at least 2 channels? Discord limits per server to 500. Ok so 498 users will join and your moderators would have to close those tickets every time to make room for the new tickets. not a very fun job

[fluid marlin]

How do I make a ticket that allows multiple reactions, like this one?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[forest goblet]

@fluid marlin ⬆️

[fluid marlin]

Thanks man.

thanks @forest goblet

[iron night]

Gave 1 Rep to 2x2Master (current: #1 - 12)

[forest goblet]

No problem.

[jade topaz]

#•suggestions message
Sure but without claim names (#ticketnamehere[count])

[boreal marsh]

Hi, new server joiners cannot open a ticket. The number from the envelope always jumps back...

[forest goblet]

Does your bot have sufficient permissions?

[boreal marsh]

Yes

With senior players in the server it works

Just new ones can't

[forest goblet]

Did you set any blacklist roles?

[boreal marsh]

No, but I guess the role for the new players needs adjustment

I just don't know what exactly

[forest goblet]

Please let one of them run the $debug command.

[boreal marsh]

Okay

And then?

https://discordapp.com/channels/509192800865353738/662692902245498910/818202314111975444

[forest goblet]

Please tell one of the people who can't open the ticket the command, so I can see their permission level.

[boreal marsh]

The bot doesn't answer to them

[forest goblet]

It looks like they have a blacklist role, please check that.

[boreal marsh]

😳 I don't even know, how to do that lol

[forest goblet]

Select your server on the dashboard and go to Server configs, it should show a tab "Blacklist roles" there.

[violet sun]

Is there a reason why the tickets transcripts are saved twice?

[boreal marsh]

@forest goblet

I cannot find blacklist just bans

[forest goblet]

That's not what I mean 😬

Go to the dashboard at https://tickettool.xyz

[restive sluice]

Hey, whats the difference between premium and not having premium? 🙂

[forest goblet]

You can see that at https://tickettool.xyz/premium.

[boreal marsh]

I found it

Thanks @forest goblet

[iron night]

Gave 1 Rep to 2x2Master (current: #1 - 13)

[forest goblet]

No problem

[restive sluice]

thanks

[iron night]

Gave 1 Rep to 2x2Master (current: #1 - 14)

[violet sun]

Is there a reason why the tickets transcripts are saved twice?
Posting again

[pale pilot]

go to logging options. You probably have automatic transcript saving to save on both close and delete

[violet sun]

Thank you very much sir.

[iron night]

Gave 1 Rep to Simple (current: #4 - 7)

[tardy needle]

question ,, how does this bot exactly work and what is it for ? i'm new to the bot and want to use it but i have no idea how it works or what to do </3

[scenic plinth]

If you wish to set the bot up, you can visit the documentation here: https://docs.tickettool.xyz/en/general/setup

The bot is for support use mainly. When you create a "ticket" using the bot, a private channel will be created for a user and whatever role(s) you define as a "Support Team". The bot can save what is known as a "transcript" of the channel in which it saves everything that was said in the channel in a document.

[tardy needle]

ah i see , i've already created a pannel so ik how to work that !
but basically when a pannel is created and someone makes a ticket it makes a seperate and private channel for that person and the support team right ?

[scenic plinth]

Correct, unless you add another seperate user using the $add command.

[tardy needle]

:0 ah i see !!

tysm <33

[scenic plinth]

Which in that case will allow another user to see that channel.

[tardy needle]

thanks @scenic plinth

[iron night]

Gave 1 Rep to Vxie | Eclipse Network (current: #8 - 2)

[tardy needle]

there we go </3

[pastel nimbus]

how do I add multiple reactions to a single panel?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[upper flower]

^^ @pastel nimbus

[pastel nimbus]

thanks👍

[wet plover]

the bot is fricken confusing to set up

[upper flower]

Whats wrong

[wet plover]

ive been trying to find a way to set the bot up in a text rp server ands its confusing

[upper flower]

What is confusing?

[wet plover]

just the hole set up process

[upper flower]

Have u checked out #573205317870157855 ?

[brave crescent]

Sooo... I feel like i am going to feel really silly for asking this... but i subscribed to the premium ticket ool and i cant find whenre to invite the premium bot... please help. 😅

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[radiant moss]

@brave crescent ^

[brave crescent]

Thanks @radiant moss

[iron night]

Gave 1 Rep to Tinyy (current: #2 - 9)

[radiant moss]

Np!

[vapid steeple]

I had One month of premium and I still have a working multipanel. Is that normal?

[forest goblet]

Yes, that's normal, but all the other premium features shouldn't work anymore.

[nova tide]

You did not enable the command in the dashboard

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

Found lol

Just now

-grep @forest goblet

[forest goblet]

@jade topaz Please run $debug in your server

[iron night]

Gave 1 Rep to 2x2Master (current: #1 - 15)

[forest goblet]

np

[jade topaz]

Thankies

Also,

When we do multi panel, the individual panel settings remains same?

[worn pollen]

$debug doesnt work?

Try @Ticket Tool#6207 debug

[mild path]

Hello can I do with the free bot the same as in #🎫│make-a-ticket?

[jade topaz]

https://docs.tickettool.xyz/multipanel.png

How to add multipanel custom embed?

[worn pollen]

It’s a premium feature

[mild path]

😦

[jade topaz]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[jade topaz]

I redeemed it... lemme see

[worn pollen]

It will follow the 1st panel’s embed if im right

[jade topaz]

I'll try

[worn pollen]

Does the bot have permissions to send messages in the channel

hmmmm... could be a bug... #🎫│make-a-ticket

[dire kindle]

HELP ! where do i get that redeem premium key?

[forest goblet]

Not possible unfortunately, you need premium

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

[forest goblet]

@dire kindle ⬆️

[dire kindle]

when i press true "Redeem Premium" it takes me here

[forest goblet]

Yes, you may enter the premium code there.

[dire kindle]

where do i get one

[forest goblet]

You can buy premium at https://tickettool.xyz/premium.

[dire kindle]

okay

[mild path]

😭

[forest goblet]

Yes.

@jade topaz Please try the following:

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[jade topaz]

See #655832608835502080 I just got linked still didn't get the one vote that other user had

[forest goblet]

You can't "give" other people votes, vote linking means all future votes from this person will be given to you instead.

[jade topaz]

That's good

So u had to link before voting?

[forest goblet]

Yes.

[jade topaz]

Lol I didn't follow that

[iron night]

@jade topaz :: You can't rep 2x2Master#4543 for 14 minutes and 15 seconds. Try coming back later?

[jade topaz]

Thanks @forest goblet

Cooldown

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[forest goblet]

You can re-invite it.

[rotund kite]

Make sure you have paid for it. No paying = No premium

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rotund kite]

Make sure to enable it.

Ok, send $debug in your server.

I'm not Indian

Can you make a ticket at #🎫│make-a-ticket

[jade topaz]

How do I cancel premium

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[forest goblet]

@jade topaz ⬆️

[jade topaz]

I redeemed vote one

[civic gull]

سلام عليكم

سبورت

@glad ingot

[jade topaz]

Before I make suggestion, is having deleted messages in transcripts already a feature

[nova tide]

و عليكم السلام

[forest goblet]

That's not possible currently.

[jade topaz]

[civic gull]

ممكن مساعده

[nova tide]

امرني

[civic gull]

كيف اركب البوت في رومين

او جهتين

[nova tide]

يعني يرسل اللي هي بتاعة التكت في شاتين مختلفين؟ @civic gull

[civic gull]

مثل كيذا

[nova tide]

شوف

[civic gull]

أبيع فشاك كبذا و في شات كيذا

شات

[nova tide]

بتفتح موقع البوت
Manage servers
Panel configs
Create panel
اعمل اتنين بانل كل واحده باسم مختلف

[civic gull]

دقيقع

ه

[nova tide]

خد وقتك

[civic gull]

هذا الي طالع لي

@@nova tide

[nova tide]

@civic gull
اعمل
Create panel
طبعاً تكون حطيت لها اسم
بعد كده اختار اسم الشات

[civic gull]

يب

[nova tide]

و اضغط
Send

[olive vapor]

how do i debug ticket transcripts

[forest goblet]

What do you mean by "debug"?

[olive vapor]

like when tickets fail to save transcript

[civic gull]

@@nova tide

[nova tide]

انت شايل منه ادمنستريتور فا مش هيقدر يششوف الشات
و في نفس الوقت انت مش مديه صلاحيه يكتب في الشات ده

[olive vapor]

i did $debug transcripts and everything came back good.. but its not saving

ive always had this issue with tickettool

[civic gull]

شلون اخليه يكتب

[olive vapor]

am i in the worng area for support?

[forest goblet]

Please make sure to give Ticket Tool enough permissions, and set a transcript channel.

[olive vapor]

https://discordapp.com/channels/509192800865353738/662692902245498910/818483720247443466

transcripts channel is been set

[nova tide]

ياما تديه ادمنستريتور
ياما
كليك يمين على الشات
Permissions
اختار ياما member يعني البوت نفسه
ياما role يعني رول البوت
طبعاً بعد كده بتديه الصلاحيه اللي اسمها
Send messages

[scenic plinth]

What things do you have for the "what actions should be logged"?

[olive vapor]

ticket saves

[nova tide]

عرفت تعملها؟ @civic gull

[civic gull]

يب

[nova tide]

#📈│reviews رأيك يهمني❤️

[civic gull]

قاعد اختبرها زبطت ولا

[scenic plinth]

I'm going to ask, does it automatically delete when the ticket closes are does it give you the option to save the transcript?

[olive vapor]

yes

just wont save transscript when i have it save transcript

when i first set it up it worked then it stopped working

its always done this to my knowledge.. even when i used a year or so ago

[scenic plinth]

Ok, so when you react to save the trasncript, does it fail to save or what does it do?

[olive vapor]

nvm

i figured out the issue.. some kid admin messed up some shit before he got banned from the Dc

retract.. not really an admin but had perms he shouldnt have

[scenic plinth]

Alright, glad you figured and fixed the issue!

[somber iron]

Help

[scenic plinth]

What's the issue?

[somber iron]

no Alles gut

[scenic plinth]

I don't understand your issue, please male sure that you are using this chat for support. If there is not an issue let me know if there is something else I can help you with.

[somber iron]

no it is all good

[scenic plinth]

Alright

[cold remnant]

Alguien habla español?

No me deja meter al bot a un server.

[robust sandal]

Diositogab

He won't let me put the bot on a server.

Spanish (es) → English (en)

[forest goblet]

/es Log out and log in again. That should fix the problem.

[robust sandal]

Cierre la sesión e inicie sesión de nuevo. Eso debería solucionar el problema.

English (en) → Spanish (es)

[nova tide]

/es you don't have administrator

Haa

What are you

[forest goblet]

The limit is reached... We can't translate anything now.

[radiant moss]

If you are still having problems I suggest making a ticket #🎫│make-a-ticket @cold remnant

Spanish support 🇪🇸

[sour swallow]

الروم هذا عربي وانجليزي؟

[forest goblet]

يمكنك التحدث بجميع اللغات هنا. @sour swallow

[sour swallow]

تمام

كيف افعل لوق تكتات ؟

[forest goblet]

يرجى الانتظار للحصول على الدعم العربي لمساعدتك.

[sour swallow]

حسناً ، Ok

[nova tide]

هلا

انت عايز الوق

[sour swallow]

كيف افعل لوق تكتات

[sour swallow]

يب

@nova tide -

[nova tide]

بتروح للموقع
Panel configs
اضغط manageالبانل(التكت) اللي انت عايز تفعل لوقها
روح لرابع خيار
Logging options
فعل الخيارات اللي انت عايزها تظهر في اللوج
اختار شات اللوج
و أهم حاجة ما تنساش save

لول ابو خالد @sour swallow

انا معاك في هواي عرفتك

[sour swallow]

ايوة ، ثواني هعمل

طيب كيف افتح تكت مرة ثانية؟

[nova tide]

يعني ايه؟

عملت ايه؟ @sour swallow

[sour swallow]

يعني دلوقتي تكت اتقفل ، في امر بيخليني افتحو تاني اي هو

[nova tide]

لو ممسحوح مفيش

[sour swallow]

طب لو مقفول؟

[nova tide]

لكن لو
Close
بتكتب
Open

[sour swallow]

ازاي بظبط؟

اكتب رقم التكت واسمه؟ ولا اي

[nova tide]

بص انت عندك تلات اوامر

[sour swallow]

close
delete

[nova tide]

كلهم بيتكتبو جوه التكت

Close إقفال بدون مسح
Open فتح بعد الاقفال
Delete مسح خالص
كل الاوامر بتتكتب في شات التكت

[sour swallow]

اه

[nova tide]

لكن

[sour swallow]

طيب لما بعمل close التكت بيكون موجود مش بيتمسح

[nova tide]

في هواي انتو عاملين close يمسح

[sour swallow]

انا عايزو يختفي خالص من كاتقوري التكتات ولما اجي ارجعو اقدر افتحو

[nova tide]

في خيار اسمه

[sour swallow]

يعني اي

[nova tide]

يعني التكت لما تكتبها كلوز تقفل ولا تمسح

في هواي ملغي فا لما يتكتب كلوز بتمسح علطول

[sour swallow]

ايوة افهم بس لما بعمل كلوز مش بيتمسح من قدام عيني

انا عايزو يتعمل كلوز بس يتشال من قدام عيني ولما اجي ارجعو اقدر افتحو

[nova tide]

اها انت عايزه يقفل و يروح كاتجوري تانيه؟ @sour swallow

[sour swallow]

لا

خلاص خلاص فكك.

[nova tide]

يسطا فهمني عايز ايه و ان شاء الله هساعدك @sour swallow

[sour swallow]

خلاص وربنا م عنت عايز الحاجة 😂

شكراً ، يلا باي هطلع من السيرفر

[soft notch]

hi

can you help me

[forest goblet]

Sure, what's your problem?

[nova tide]

He left

[forest goblet]

...

[south herald]

when someone without a role makes a ticket, he cant see the ticket taht he just created, anyone know how to solve this?

[jade topaz]

السلام عليكم
@forest goblet
عندي سؤال هل أقدر أغير أسم البوت + الصوة في النسخه البريوم

[robust sandal]

✨YASSIN BASHA✨

Peace be upon you
@forest goblet
I have a question can I change the name of the bot + the sound in the perium version

Arabic (ar) → English (en)

[forest goblet]

/ar No, that's not possible.

[robust sandal]

لا، هذا غير ممكن.

English (en) → Arabic (ar)

[jade topaz]

how can i change the name and the photo

[forest goblet]

/ar You can't

[robust sandal]

لا يمكنك

English (en) → Arabic (ar)

[jade topaz]

is it possible in the prime vertion

[forest goblet]

No

[jade topaz]

k

[wheat current]

How do I get it to ping a role?

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[scenic plinth]

Nvm, didn't see he left. Discord.

[queen mica]

$help Setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[queen mica]

$help making panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[queen mica]

الوضع زء

حرفيا

[tribal garnet]

$help making ticket

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[tribal garnet]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[tribal garnet]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[radiant moss]

Please run your own commands in #655832608835502080

[knotty shard]

سلام عليكم

[robust sandal]

.As

Peace be upon you.

Arabic (ar) → English (en)

[knotty shard]

$inv

[wild cloak]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[trim bay]

Hi, I need help, u know how #818864455667548190 has a special name...how do I do that

[silver flare]

i need help, when i open a ticket in my server every single person can see the ticket how do i make it so me and the helpers can see it only?

is there anyone that can help me

??

[humble sequoia]

-- moved to ticket --

[split arch]

Simple

Hay could you help out please

[pale pilot]

with what?

[split arch]

How do I see my dashboard

[scenic plinth]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[split arch]

Ty

I can’t get into it

[forest goblet]

Where are you stuck exactly?

If your server doesn't show up, try this:

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[young wedge]

Hello, I've purchased the premium version of the BOT, and I'm now just sorting out the panel and ticket messages and everything, however when I create a ticket, it doesn't send any message to the channel.

[scenic plinth]

Is the message not showing up with anyone else either?

[forest goblet]

Make sure to give Ticket Tool enough permissions.

[young wedge]

It has administrator.

And now it's telling me I can't send the ticket creation thingy to a channel because it doesn't have permissions.

[forest goblet]

Please send $debug to the channel.

[young wedge]

https://discordapp.com/channels/509192800865353738/662692902245498910/818893503391727628

[forest goblet]

That is odd. Please make a ticket here so a higher staff member can check.

[young wedge]

Lol okay.

[jade topaz]

Can someone help me? I don't know why no role except me who is Admin can I see the tickets

[upper flower]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

I mean the people who create the ticket for example everyone

[forest goblet]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[forest goblet]

Make sure to set up these.

[jade topaz]

I have everything activated, I can see the tickets and do whatever but the other roles can only create them but they cannot see them

[forest goblet]

Make sure you give them the "read messages" permission in what the guide above says.

[nova tide]

And view channel and read message history @jade topaz

[jade topaz]

I have tried not to put it in a category, I have activated all permissions to all, the only way to see it is to activate keep visible

[scenic plinth]

Keep visible will just keep it visible after it is closed.

Even if it is put in a category Ticket Tools newly created channels (Tickets) overwrite the category permissions.

Make sure that on the ticket panel "Ticket Permissions" for the "User open permissions" they have permissions to Read and Send Messages.

Because even with the @ everyone "role" permission on that category Ticket Tool automatically overides it, so it shouldn't affect ticket creation when the ticket is created.

[jade topaz]

I have tried everything that I think could have worked and it does not work, I have created new roles and they cannot see the tickets either, I do not know if the order of roles will have to see something, in short, I can only see it myself who created the server

Is there any way to clear all the parameters and set it up again I have tried clearing the panel but it keeps doing the same

[jade topaz]

Is there a way to put a limit on time for how many tickets u can do

[eager cargo]

Of course there is!

Dashboard > Panel Configs > Desired Panel Settings > General Options > Ticket Limit > Voila!

[vapid vortex]

How do you add a member to a ticket?

[eager cargo]

Oooh! That's easy!

$add member_ID_here

[vapid vortex]

ooo okie, let me try

[eager cargo]

so for me, it'd be

$add 437728240388276224

[vapid vortex]

Ah okay

[tawdry oracle]

Ticket tool stopped working

Need help asap!

[eager cargo]

What do you mean?
Maybe follow these steps below 😄

[tawdry oracle]

Reactions to bot don’t work or trigger a ticket

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[eager cargo]

Make sure ticket tool has all the permissions it needs.

[tawdry oracle]

@eager cargo command doesn’t work

[eager cargo]

the debug command doesn't work?

[true mist]

Havin a bit of an issue with multi-panels, the very first reaction works to trigger a ticket channel, but any of the other reactions results in nothing happening. If I react to one of the non-responsive emoji's by sending that corresponding panel into the channel it creates a ticket w/out issue.

Anyone have any ideas?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[kindred ravine]

Do I need premium to do the open ticket?

[eager cargo]

I'm a bit confused, what do you mean?

[kindred ravine]

How do I get the ticket tool to get in a specific server and let people open it?

[eager cargo]

So you want to invite the bot into a server?

[kindred ravine]

I already did

[eager cargo]

Mmm, your having trouble opening tickets? Or do you need to still create the panel

[kindred ravine]

I need to create the panel

[eager cargo]

Alrighty, it's easy!

[kindred ravine]

Ok

[eager cargo]

So your on your dashboard yeah?

[kindred ravine]

Yeas

[eager cargo]

alrighty, head to panel configs, > 'create panel'

Once you've done that let me know

[kindred ravine]

Am I able to do this on mobile or only computer?

[eager cargo]

I'm sure it's easier to do on computer, mobile can work too.

[kindred ravine]

I went to the dashboard and didn't see panel configs

[eager cargo]

Have you selected your server?

Then once you've " Manage Servers " you'll see a list of servers that you have Administrator permissions in or the ones that you own.

Once you've found the server you want to edit, click " Invite " if you already have it invited, click " manage ".

[kindred ravine]

I am gonna do this tommorow on my computer

Its being wierd on my phone

[eager cargo]

Alrighty, I'll keep going on so you can look back on this tomorrow

[kindred ravine]

Ok

[eager cargo]

Once you've clicked " manage " this will pop up. Your now in your servers dashboard.

Now, to create a ticket panel. Take a look to the left side of your screen and click " Panel Configs "

Once done doing that, your now in the Panel Configs. You can now click " Creat Panel " in the top left.

Once done doing so you'll be greet with a pop up that will ask you to proivde a panel name, any support roles you might want to add, and the channel where the panel will be created.

Now, you have just created your first panel!

Once you've done that, you can either customize the panel & ticket settings or, select a channel and click " send ".

If you wish to customize your panel and or ticket settings, click " settings " on said panel. You'll be greeted with this pop up:

Here are some common settings a majority of people want to edit.

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

<a:StressWarning:607656954105692170> Notice: <a:StressWarning:607656954105692170>

This ticket will be closed if there is no response within 12 hours from now.

Mar 10, 2021, 4:11 AM

[eager cargo]

^^ Run the command " $noresponse ", in said ticket and it will give a notice like the one provided above.

Multipanels are premium only.

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[eager cargo]

That's about it! Enjoy using ticket tool!

[humble sequoia]

-- moved to ticket --

[mystic hound]

Actually noresponse is a tag used here

It won't work for others if they don't create the same tag in their respective server

[eager cargo]

🤦‍♂️

[jade topaz]

How can I do that my members can't see tickets?

[eager cargo]

If your talking about the actual ticket channel itself, ticket tool does it for you! It will turn the " View Channel " permission off for @ everyone, leaving it to just the person who created the ticket, and you. You may add support team roles in the dashboard.

[jade topaz]

The ticket automatically opens automatically the ticket for everyone that everyone can see

[eager cargo]

I'm not sure what you mean. Try opening a support ticket in #🎫│make-a-ticket so the support team can further assist you :D

[jade topaz]

ty

[eager cargo]

Np

[jade topaz]

You've that option enabled under general options?@Ilayrx#9999

@Ilayrx#9999

[rotund kite]

The issue was solved in a ticket. Pretty sure they have just left the server, didn't know them doing this in community support, otherwise I would leave a moved to ticket message.

[jade topaz]

[forest goblet]

They're not in the server anymore.

[fervent salmon]

Hey my friend had the premium bot but he got banned from discord, is there a way for him to get premium back?

[odd scroll]

help

مساعده

@abstract folio ممكن مسادع

ابي واحد عربس

ي

[abstract folio]

@odd scroll #🎫│make-a-ticket

[fleet moth]

Why I can't click??

[nova tide]

Phone is laggy but it can be handled in a few tries put in pc it works well

[fleet moth]

Desktop in android? Can?

Desktop mode in android

[nova tide]

I didn't try really you can try and tell me 😅

[fleet moth]

Ok

Ty anyways

Hm

[nova tide]

Welcome

[nova tide]

It worked?

[fleet moth]

Yes!!

[wind bough]

I have ticket tool premium in my server but someone else added it
So how do i login to premium dashboard

[jade topaz]

its the same dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[sleek helm]

I need help it keeps saying I was kicked from the servee

Server

[wanton whale]

hey I was just wondering if I could see my past tickets

[sleek helm]

Why can't I join the server?!

[carmine pasture]

How do i add tickets to the server

[nova tide]

Maybe someone kicked you so you won't be able to do anything

[nova tide]

From the dashboard

$help set up

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[nova tide]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[sleek helm]

Oh it keeps saying it tho! I'm quitting...

[nova tide]

If you are sure you are in the server you try to manage just relog @sleek helm

[sleek helm]

What does that mean...lol I'm a noob

[north yew]

Is it possible to like set up tags to work in a certain channel only

[nova tide]

It means that you are not in the server you try to add or edit tickets

[nova tide]

Tags? I didn't understand

[sleek helm]

Oh ig

[north yew]

This @nova tide

[nova tide]

Hmmm
Which category exactly cause I will go check it out

[nova tide]

Did you solve it?

[sleek helm]

Yes thank you!

[nova tide]

Welcome

[nova tide]

Sorry bro I don't know but you can go to #🎫│make-a-ticket

[carmine pasture]

Ye ty

[iron night]

Gave 1 Rep to TheSteven~Hà (current: #8 - 3)

[carmine pasture]

Can we make the bot to @ a role when the ticket is created?

[radiant moss]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[prisma bloom]

reaction doesn't seem to come up? I've tried disabling and re enabling the reaction setting on create ticket on the dashboard

[pale pilot]

run the $debug command in that channel please

[prisma bloom]

ah, I think I see the problem

did you need the link?

nvm, I got it working. Thanks for the command

[jade topaz]

uhhhh whats going on here

[wicked scroll]

This is a visual bug, we are aware of this

[pale pilot]

Try to relog

[worldly forum]

@wicked scroll @pale pilot sorry to bother but how do i make it so that when the ticket is created, it shows who the person is that created the ticket

[pale pilot]

You can use the tag {user}. And please don't ping staff

[worldly forum]

sorry ab tht

and how do i do that?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[pale pilot]

put the variable in there somewhere

You can also use the variable {user_name} or {user_nickname} if you only want the name/nickname and not the ping

[worldly forum]

okay thanks a lot

[hollow minnow]

Excuse me

[proven geode]

?

[remote peak]

How can I make it when someone creates a ticket it pings me in another channel?

[civic fractal]

how do i chance the ticket name (chanell) when is opens?

[jade topaz]

Under ticket options (premium only)

[civic fractal]

bruh why is all PERMIAM

Premium xD

[jade topaz]

You can buy premium with IRL Money or vote for bot to get premium

[civic fractal]

ok.

[spring hill]

How do you change the prefix on the non-premium versions of the bot?

[forest goblet]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[spring hill]

Gracias

[forest goblet]

@spring hill ⬆️

[viral lynx]

Hi! Is there an option for scheduled closing of a ticket?

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[forest goblet]

@viral lynx

[viral lynx]

Ic, thanks @forest goblet. Am I right with the thought that if any bot with admin rights enters the close command in a channel, that would trigger the ticket bot to close?

[forest goblet]

That is not possible, as it could cause two bots to always trigger from each other, and potentially crash.

[jade topaz]

$help set up

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[ebon tundra]

the ticket tool dont ping any role he just write it but nobody get pingend why?

I have the Test Supporter role bun as u can see i didnt get any ping

[jade topaz]

Either you don't have the roles which were pinged or ticket tool doesn't have perms to mass ping

[ebon tundra]

i have the role

[jade topaz]

Then bot ain't got no mass mention perms

[tender eagle]

hi

i need help

[radiant moss]

With?

[shrewd lily]

i need help too

[glass otter]

https://dontasktoask.com/

[shrewd lily]

when I click on the reaction on my server, the ticket is created, but when a member tries to create it, it doesn't work

idk what do

[jade topaz]

how i make ticket bot owkr?

work?

[radiant moss]

Go to reaction options under panel settings and turn off support team only

[radiant moss]

#573205317870157855

[shrewd lily]

i did it, but doesn't work

[glass otter]

Have you correctly save ?

[radiant moss]

Go under server config and seeenif you have any roles black listed

[shrewd lily]

any roles

[nimble forum]

what are tags and how do they work?

^^ please ping me in your responds

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[pale pilot]

@nimble forum

[nimble forum]

🙂 thanks

[shrewd lily]

can someone help me please?

[forest goblet]

@shrewd lily Sure, what do you need?

[glass otter]

Here's the problem

[shrewd lily]

when i click on the reaction, the ticket is created, but when a member tries to create it, it doesn't work

@forest goblet

[forest goblet]

Do you have any blacklist roles set?

[remote peak]

How can I make it when someone creates a ticket it pings me in another channel?

[jade topaz]

Hello i need help

is that when I am going to invite the bot then I invite it and it is already on the server. But when I go to configure the bot it appears that I have to invite it and I cannot configure it to do the ticket

[pearl elm]

How do I set up the ticket tool thing?-

[glass otter]

He have any roles. You can see the discussion above

[glass otter]

You have the ticket logging but it's can't ping you

[glass otter]

You need to relog

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[jade topaz]

i all ready did

[glass otter]

Do it again

Or put your server ID after https://tickettool.xyz/dashboard/

[jade topaz]

look

@jade topaz are you sure the bot in the server?

yes

i am goin to relog again

server id?

No, I already fixed it thanks

[harsh stump]

It won't let me delete the channel

[jade topaz]

how do i claim this perk?

[upper flower]

Do $debug @jade topaz

In your server.

[jade topaz]

oh

[upper flower]

It isn’t for free trials

[jade topaz]

oh

right k

[pearl elm]

How do i get it to work?

Like how do i get it to work for my server

[upper flower]

#573205317870157855

[remote peak]

So no way then

[glass otter]

Ok ¯_(ツ)_/¯

[remote peak]

What do you mean?

[harsh stump]

https://cdn.discordapp.com/attachments/776680605517742090/819595303518470154/unknown.png

It won't let me delete the channel

[dapper fog]

https://gyazo.com/035c35e1f89ae0ec777278b51eb25064

Could someone help me, i've had a complete mind black.

I want to change the redbook they have to click to open a ticket currently it is :closed-book:

I can't find the setting anywhere in the panel could someone refresh my memory!

[pale pilot]

@tall fiber hey there. Can you still not find your server?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[pale pilot]

You need one of the permissions role above

[tall fiber]

Ok.

Still can't see it.

[pale pilot]

Please run the $level command on your server and let me know what it says

[tall fiber]

Ok.

@tall fiber is permission level: 6 (Guild Owner)

Is what it said.

[pale pilot]

Okay did you refresh your page or did you log out and log back in again?

[tall fiber]

Refresh.

[pale pilot]

that won't work

You have to log out on the dashboard and then log back in

[tall fiber]

Ok.

I see it. Thank you for the help.

[scenic plinth]

Can others still see the channel?

[scenic plinth]

This is a premium feature. If you yave premium you can visit the embed below to see how to change your reaction.

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[harsh stump]

yes

[scenic plinth]

Can you see if they can try to delete it?

If you don't have permissions to view the channel like that you were likely denied permissions.

[harsh stump]

I'm the owner of the server and I can't delete it

[glass otter]

That isn't possible. Where do you block during the process ?

[keen axle]

Can someone explain to me what is "Demo Ticket" in #🎫│make-a-ticket ?

[glass otter]

It's a panel to try ticket tool

[keen axle]

Ohh

Alright, thanks

[glass otter]

No problem

[shut hull]

Hello everyone
One question, when I use the $add [@user] the bot does not add the user to the channel, but sends a message that he did.
Can anyone help there?

[pale pilot]

Run the $debug command in the ticket please

[shut hull]

Done

@pale pilot I run the command, it shows all green.
What now?

[keen axle]

send here the link of the debug (not the message link, the link that the bot gave)

Simple will look forward

[shut hull]

This is the message link the bot gave me. https://discordapp.com/channels/509192800865353738/662692902245498910/819659734771695678

[pale pilot]

are you sure the member isn't added to the ticket?

If the server is big enough and the user is offline, they are not shown on the right side

[shut hull]

Yes cause he did not show up in the member list, I added him manually then.
Nah, we are not that big yet

[pale pilot]

Okay, open a ticket and ping me please #🎫│make-a-ticket

[copper marsh]

Has your question been answered ?

[scenic plinth]

I showed them the reaction for premium but they never replied, so I have no clue.

[jade topaz]

Every time i go to the dashboard and try to manage a friends server the server dose not show up, Idk why i have a role with admin i reload my page so many times, i kicked the bot and invited it, it still didn't work