🆘│community-support

[inner aurora]

one of our support reps will be able to help you

[robust seal]

Ok thank you

I don’t get any of this it’s so confusing

I asked the question to the rep and He’s not responding

[radiant moss]

it will take some time they have alot of ticket

[robust seal]

it doesn’t make any sense I don’t get it I need someone to walk me through it please

[robust seal]

Thank you for your help I have got the hang of it now

[inner aurora]

:D:D:D:D

[fringe sundial]

HELP

[rotund kite]

Hello

What’s your issue?

[fringe sundial]

My server will not show up

It shows my deleted servers

[radiant moss]

Log out and log back in

On the dashboard

[fringe sundial]

I tried

Closed it opened it too

[radiant moss]

You are sure the bot is in your server?

[rotund kite]

Are you in the correct account?

[fringe sundial]

Yes I am

[fringe sundial]

Yep

[rotund kite]

Did you invite the bot into your server or was it someone else?

[fringe sundial]

It was me

[rotund kite]

Nvm

[solid stream]

I'll take a look, sec

[rotund kite]

There’s an error in the dashboard.

[solid stream]

Server name or ID?

[rotund kite]

Josiah will fix it.

[fringe sundial]

Fixed

[solid stream]

What seemed to be the issue? As I haven't changed anything yet.

[radiant moss]

Server will not show

For them to be able to manage it

[solid stream]

They said fixed, so I guess it's working?

[radiant moss]

I guess not sure

[mossy oxide]

My log thing still won’t work

[rotund kite]

Wait there was apps in August?!

[radiant moss]

Like when you close the ticket the transcript won’t send to the channel?

Ya I think so

[rotund kite]

I saw in pinned messages.

[mossy oxide]

It says I haven’t chose one

[rotund kite]

In #general

It says I haven’t chose one
@mossy oxide choose a channel for it to log in

[mossy oxide]

I did

[rotund kite]

Did you try $debug

[radiant moss]

And it won’t save?

[mossy oxide]

Here

[radiant moss]

Possibly can’t send messages in that channel

[rotund kite]

Send a picture.

[queen trout]

can we stop the automatic subscription we want?

[rotund kite]

Did you save?

can we stop the automatic subscription we want?
@queen trout Don’t think so.

I don’t think it’s a subscription, you just purchase it for a key.

[radiant moss]

Try to check when ticket is closed so it has a reason to log the ticket

[rotund kite]

@queen trout , go to #🎫│make-a-ticket for more details, the support team can help you

[queen trout]

ok thanks

[radiant moss]

Yea they might be able to like freeze the key so time doesn’t keep running no clue

[rotund kite]

Freezing keys would be a cool thing freezing premium.

[radiant moss]

Ik they can switch the server premium is on

[queen trout]

Can't we just buy for 1 month?

[rotund kite]

I never purchased premium, so...

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.onfastspring.com/account

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[rotund kite]

Yup it’s a subscription

It renews automatically i think, monthly or yearly depending on the plan you are using

[queen trout]

and how do you cut it?
I don't want it for life ^^

[radiant moss]

Should be able to cancel it

[rotund kite]

Well there was one offer for lifetime but it cost $180 but is unavailable now.

[queen trout]

I don't want it for life ^^

[rotund kite]

Make a ticket, I think they can make it one time purchase for one month.

[robust seal]

Can I have help in my server please?

I need someone to help me make my new server

Tell me when some one can help thank you

[rotund kite]

Is that for tickettool?

If not, I do suggest like advertising here.

[wise bluff]

Any idea how i can setup an automatic message for support formating (within the ticket) upon every ticket being opened?

[wild ferry]

There is a message sent on ticket creation

You can utilise that

[lusty latch]

Hello!

How do I create an ticket tool panel?

Can you add it to my server for me?

[robust seal]

Was up

Logic I need help

Support Team !

[pale pilot]

We don't do that. We assist you, but we don't do it for you

[robust seal]

Ok thank you

[robust seal]

Thank you

[sick parrot]

Is there an option to disable $help ?
i am having conflicts with other bots
*without changing prefix

[inner aurora]

@upper flower where's the sticky message?

[radiant moss]

It’s gone I think

[tired adder]

Panel is showing 3 open tickets. How do i close them? I just deleted the open ticket channel??? 😦

[radiant moss]

are they fully closed

[tired adder]

im guessing not but dont know how to close them??

[radiant moss]

are they still showing in discord

[tired adder]

nope in discord ive deleted the ticket channels. Thats how I thought you closed them?

[radiant moss]

weird might take a bit on the dashboard to register them closed possibly

[jade topaz]

So

[radiant moss]

To change the panel part go onto the dashboard

[jade topaz]

Ok

[radiant moss]

press settings on the panel and press panel options

[jade topaz]

I just want to change where it says «to create a ticket react with »

[radiant moss]

You should be able to change it let me double check on my non premium server

[jade topaz]

I try i

[radiant moss]

So you can only change the embed text. Which is a 250 character limit

[jade topaz]

I cannot change the text where it says «to create a ticket react»

@radiant moss

[radiant moss]

1sec

I was able to change the part that said To create a ticket react with 📩

[jade topaz]

I figured out

Thank you for your help

[radiant moss]

np

[neon halo]

Hi how can I create different Ticket Reactions? like in #🎫│make-a-ticket ?

[radiant moss]

$help reactions

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[radiant moss]

@neon halo Reactions are a premium only feature but they are listed under reaction options for create a ticket.

[neon halo]

Yeah I am Premium, I find the location to change a reaction but not a option to add different reactions to a ticket.

[radiant moss]

Click on reaction options when you click settings on the panel

go to reaction options

then press create ticket and you should see an envelope that you can change

[neon halo]

But there is not a option to add multiple

[sweet valve]

a person without permissions in discord entered the bot control panel and created a panel to say bad thing about the server, how do i do not to happen again?

[radiant moss]

@sweet valve They mostlikely have admin

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[radiant moss]

@neon halo ^

[neon halo]

Thanks

[sweet valve]

they dont

[radiant moss]

well either someone got onto your account or somehow someone has admin. You need admin in order to adjust server settings

[azure ore]

If hello I have a problem with the bot

[radiant moss]

Explain your problem @azure ore

[azure ore]

Look at the bot when I go to manage my server it does not appear

And I can't set it

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

[azure ore]

Do you speak Spanish?

[radiant moss]

no sorry

[azure ore]

I don't know much English

[radiant moss]

there is spanish support in #🎫│make-a-ticket

[azure ore]

Thank you take care

[radiant moss]

you too

[azure ore]

Thank you

[keen tendon]

im wondering how i can make some ticket thing so people can one one of 2 different type of tickets

[jade topaz]

I would like the bot to send a transcript to the users dms automatically when the ticket is closed

[keen tendon]

premium feature

[jade topaz]

Fair Enough

[radiant moss]

$mp @keen tendon

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[radiant moss]

^

[keen tendon]

oh

[keen tendon]

when i do that what message will show

[jade topaz]

is it possible to changethe reaction emoji

[summer tinsel]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[summer tinsel]

@jade topaz ^

[jade topaz]

thx

[jaunty talon]

مرحبا

[radiant moss]

They should combine

[tired adder]

Still cannot find a way to delete these tickets

[grand glen]

السلام عليكم

يووولد

hi

[small phoenix]

the bot in my setver wont create the chat

[radiant moss]

@small phoenix Please make sure it can type

and react in the channel

[brisk bloom]

Hey yall im new to this bot -- can someone explain a little bit of it to me

[radiant moss]

#573205317870157855 Do you know what this bot does? @brisk bloom

[eternal night]

How do I get the moderation kind of ticket tool

[rotund kite]

You cannot, this is only for the support server of Ticket Tool.

@eternal night

Use some other bot for moderation, it is unavaliable yet.

[eternal night]

O ok

[radiant moss]

You mean server settings like or people go can access tickets

[robust seal]

Does any one know where I can get some one to help me build my server because this is Confusing asf

[rugged kayak]

How do you make the tickets go in a certain category?

[rotund kite]

Go to catergory options.

Well first go and edit the panel and then go there.

[rugged kayak]

Huh

is there a command

[rotund kite]

Press on edit panel

[rugged kayak]

idk how

[rotund kite]

Can you access the website?

Like the tickettool website?

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[rugged kayak]

Mobile?

[rotund kite]

Yes, it’s a website where you can configure the bot.

[rugged kayak]

yea does it work on mobile

[rotund kite]

Yes

[rugged kayak]

ok what’s website

[rotund kite]

Tickettool.xyz

[rugged kayak]

Now what

[rotund kite]

Log in

And go to manage servers

[rugged kayak]

Now what

[rotund kite]

Go to the panel

You are configuring

[rugged kayak]

What panel

[rotund kite]

Go to panel configure

[rugged kayak]

bruh

Wheres that

[rigid shard]

IS THERE PROBLEM IN SEND PANEL ??

[rotund kite]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[rotund kite]

Well here @rugged kayak

[rugged kayak]

I don’t see it

[rotund kite]

IS THERE PROBLEM IN SEND PANEL ??
@rigid shard go and run $debug and fix the perms.

@rugged kayak go to dashboard

[rigid shard]

@rotund kite

[rugged kayak]

I did

[rigid shard]

why ??

[rotund kite]

Did you do debug

[rigid shard]

from where

[rotund kite]

In the server

Your discord server

You might have to fix the perms

Do $debug

[rugged kayak]

help

[rotund kite]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[rugged kayak]

but it isn’t there

[rotund kite]

Did you invite the bot in the server?

[rigid shard]

nothing happend

[rugged kayak]

Nvm I’ll just get a new boy

Bot*

[rotund kite]

nothing happend
@rigid shard

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[rotund kite]

Wait

[rigid shard]

https://discordapp.com/channels/509192800865353738/662692902245498910/783087029248065586
@rotund kite

[rotund kite]

Go and give the perms to the ticket tool bot

I cannot see that just send a picture

I am just a member not part of support

[rotund kite]

Make sure it can send messages

Or else it cannot send the panel

Change the perms

[rigid shard]

tnx bro

[rotund kite]

Does it work now?

[next ingot]

I have a problem the @everyone can see and react but the ticket does not open what to do?

[rotund kite]

$support roles

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rotund kite]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rotund kite]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rigid shard]

yup

[rotund kite]

Hmm that person just left the server

And my device is being laggy again.

Some people are so impatient.

[radiant moss]

Yep

[rotund kite]

Do $debug in your server

If you are using free version don’t go to use premium or it won’t work.

Send a picture of your debug here @stray turret

[stray turret]

@rotund kite

[oblique cedar]

hey !

I would like to know if it is possible to put the date automatically on the name of the ticket?
https://gyazo.com/ea032cd1b474222755de59e1c90b861c

[rotund kite]

hey !

I would like to know if it is possible to put the date automatically on the name of the ticket?
https://gyazo.com/ea032cd1b474222755de59e1c90b861c
@oblique cedar try {date}

$help variables

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[rotund kite]

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[oblique cedar]

I tried...

[rotund kite]

Umm, don’t think there is one for date.

You can use other variables listed above.

@stray turret #🎫│make-a-ticket, if you have the perms and not using premium f you are free.

[oblique cedar]

thank you for the list!

I have another question but I don't think it's possible.

[rotund kite]

Take a picture, or go to supported variables if you want to add any and not forget.

Ask.

[oblique cedar]

is it possible to make a ticket close automatically after a week?

[rotund kite]

Umm no, it has been suggested a lot of times.

I think it will come in the future.

[oblique cedar]

hoo nice thanks you !

[stray turret]

Wait I need premium

[rotund kite]

But there are bots I think that can delete channels over an amount of time.

[oblique cedar]

i see

[rotund kite]

@stray turret if you are using premium and you are on free then it will not work.

[stray turret]

Oof welp i@don’t have premium

[rotund kite]

@oblique cedar i am not certain of any bot having that feature, but I think there is one with it.

@stray turret you don’t need premium to use the bot.

Use the free version @stray turret

[stray turret]

How do I do that

[rotund kite]

Wait

[oblique cedar]

I'm not going to use another bot for this

thanks for the help and have a nice day !

[rotund kite]

Yw

How do I do that
@stray turret go to dadhboard and go to settings

[stray turret]

Ok

[rotund kite]

Wait let me log on

[stray turret]

Ok

[rotund kite]

Go to server configs

And then find the bots section

Change the plan from premium into free

Then invite the free bot

It should say premium bot somewhere and then change it into free bot

But make sure to go to server configs first

Ping me if you need help I am going off for now.

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[stray turret]

Ok I did

That

@rotund kite

@rotund kite still don’t work

[radiant moss]

Dont ping more thann once please is the issue that you cant send the panel? @stray turret

Those are premium only features

that is why you cannot change them. Everything with a is premium only

no problem

[stray turret]

Wait so

How many tickets

Does it open

@radiant moss me have a question

[radiant moss]

wdym

like a limit on how many tickets?

[stray turret]

Yea

Like if multiple tickets are being use what’s the maximum

[radiant moss]

Free is limited to 10 tickets a minute

[stray turret]

Hmm 10

[radiant moss]

there is no maximum for ticket tool i think but discord has a limit of channels

that is per minute

[stray turret]

So if my server becomes big I need to buy premium

[radiant moss]

so every minute another 10 can be created

[stray turret]

Ok

How do I edit my ticket messages

[radiant moss]

if needed it would be suggested as premium is unlimited

which part?

the part where you create the ticket or the inside?

[stray turret]

Inside like

I wanted it to say

Hellos welcome user a @vague topaz will be here shortly

You know what I mean

[radiant moss]

yes

one sec

[stray turret]

Ok

[radiant moss]

If you are wanting it to @ you would use the message text which is ticket options when you open settings

You are limited to 250 character for the message text and the embed text

[stray turret]

Where do I find it

[humble sequoia]

https://tickettool.xyz/manage-servers

[radiant moss]

#573205317870157855

[stray turret]

Oh you need premium

[radiant moss]

shouldnt need it for the ones inside

[stray turret]

I@don’t know how

[radiant moss]

The two that say test are the two you can editr

[stray turret]

What do I type to @ a role

[radiant moss]

{@Role Name}

the only way for the role to actually get a ping is if you put it in the inside

[stray turret]

@radiant moss how do I save it

[radiant moss]

press save

[stray turret]

I did

[radiant moss]

you dont have to send the message again it will auto update

should be able to go ahead and create a ticket and it should be there

[radiant moss]

its missing some sort of permission

can you try giving it admin

[stray turret]

So confusing

[radiant moss]

like give ticket tool admin on its role

[hard heron]

Is there a way to auto-close tickets after a time period?

[rotund kite]

Nope

[radiant moss]

Not atm the only automation ticket closing feature is when a user leave the server but that is premium only

would you a cool feature like $close 2h

[rotund kite]

Though it has been suggested for a long time, many times.

[radiant moss]

im sure it is something they plan on doing i hope

[rotund kite]

Mm, same I want it to auto close inactive tickets.

[radiant moss]

i thought they had something like that a bit ago

not sure tho

[rotund kite]

I checked like 2 days ago for every feature, didn’t found an auto delete function.

Hmm 10
@stray turret each catergory can hold 50 channels/tickets a whole server can hold 500

Channels

[bitter escarp]

Is it possible for the free version to have certain server emojis in the panel description? Or is it for premium only? If so how?

[radiant moss]

you should be able to copy and paste from discord. Only generic ones tho

i think

[bitter escarp]

Yeah, I've trade that but it didn't work. That's why.

[jade topaz]

@radiant moss Do we need premium to do it?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[radiant moss]

Yes @jade topaz

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

[jade topaz]

Oof

Ok, Thanks tho

[rotund kite]

You can get premium for unbelivaboat or upvoting if you are someone who doesn’t like paying @jade topaz

[radiant moss]

That my twice a day thing, upvote my bot, another bot, then ticket tool

on top.gg and discord.boats

[jade topaz]

Oh

[rotund kite]

Upvoting is the fastest way to get premium, or you can use the 7 day free trial.

[jade topaz]

How many times do I have to Upvote?

[rotund kite]

1 vote = 12 hours worth of premium

[jade topaz]

I voted, now what?

[rotund kite]

Go to bot cmds

#655832608835502080

[analog dust]

Hey, is there any way to check how many tickets someone has done with a command?

[radiant moss]

There is a way to see on the dashboard on current open tickets but not for individual user i dont think

@analog dust

[humble sequoia]

https://tickettool.xyz/manage-servers

[analog dust]

o

[inner aurora]

@analog dust the open ticket count is bugged and may not be accurate

[radiant moss]

Ahh okay had a feeling because someone earlier was saying that they has just closed there ticket but it was still showing thanks!

[inner aurora]

np

[jade topaz]

is there a way to make it so then it would automatically close a ticket at a certain time? so then i dont have to manually close all tickets after a person finishes their question

[tired adder]

Still struggling with this.... Dont now how to close them after deleting the ticket open channel

[somber nexus]

$transfer

[humble sequoia]

Premium Transfer

To move premium to another server we will need either your premium key or Order id.

How do I find my premium key?

The premium key was emailed to you from [e-mail] when you signed up for the subscription.
Premium key format: xxxxx-xxxxx-xxxxx-xxxxx

How do I find my Order Id?

Your order id is located in an email from [e-mail]
Order ID format: TICKETTOOLxxxxxx-xxxx-xxxxx

I can't find either of them

If you can't find either the key or order id we will need the server ID it's currently on,
This requires more verification and will take longer than simply using the key or id.

[radiant moss]

Not available

[radiant moss]

Currently is not accurate I think there are issue with it

[tired adder]

So how SHOULD you close tickets the correct way?

[radiant moss]

you press the lock or you can use $close

[halcyon mica]

Y tickets are visibling to everyone

[radiant moss]

Check your permissions

[halcyon mica]

Category is private

[halcyon mica]

Im admin

[radiant moss]

does everyone have the admin role?

[halcyon mica]

No

I have cheecked every single ticket

[radiant moss]

Go into the settings in general options

and make sure @ everyone is not listed as support team roles

on the dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[halcyon mica]

I dint added support roles

[upper flower]

What is the servers name?

[halcyon mica]

Dm

[upper flower]

I don't do DMs, just want the name

[halcyon mica]

Relics ❯ Anarchy

[radiant moss]

Hello Sticky Message

[upper flower]

For what panel? @halcyon mica

[halcyon mica]

16-22

5th one

@upper flower can we talk in #783345533946691635

@radiant moss Its solved

[radiant moss]

nice

[jade topaz]

How do you make it so then when you press on lock reaction, it would delete the ticket instead of asking again to delete it

[lucid gulch]

Uncheck two-step close in your panel general settings

[mortal mountain]

how do it so only support team can close the ticket?

[jade topaz]

I did that @lucid gulch but it still asks the last question to delete it

[mortal mountain]

and it automatically pings support team

[lucid gulch]

@jade topaz it should work; pls cross check the panel is definitely saved in that state.

[jade topaz]

K

[jade topaz]

It says I crossed 2 step close but I have 2 step ticket on still

Oh nvm I just had to uncheck that one and then it works now

[radiant moss]

{@RoleName}

[mortal mountain]

thanks

[tired adder]

can ticket tool ask a set of questions when a ticket is opened?

like Name/Email/Issue etc

[radiant moss]

@tired adder Yes! You can customize the inside with a limit of 250 character I think

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[somber nexus]

Is anyone else having issues with the ticket tool dashboard? Certain images are not showing and UI for the panel cannot be opened for me

[solid stream]

fixed

[somber nexus]

Thank you!

[vernal chasm]

I am also experiencing this plus the website is duplicated and stacked on each other

[steel matrix]

Why does the bot go offline randomly?

[somber nexus]

My issues are resolved

[jade topaz]

hi, how to use $new command for any panel?

[inner aurora]

$new

[humble sequoia]

New command not monitoring this channel

To see what channel is monitored visit the Dashboard -> Panel Configs -> Settings -> Command Style Tickets -> Channel to monitor for command $new

[jade topaz]

i want to use it for my 2nd panel, but it always creates for 1st panel

[inner aurora]

You have to have a separate channel for that

[jade topaz]

i have 2 panel and 2 channel, so what do i do?

do you mean another channel for "command style tickets"?

do you mean another channel for "command style tickets"?
oh, got it. Thanks.

[jade topaz]

hi

I am experencing some issues with my tickettool

[dull ice]

Any staff available to discuss a user?

[radiant moss]

Please elaborate

[radiant moss]

I suggest creating a ticket #🎫│make-a-ticket

[humble cloud]

So out of curiosity is there something you guys have that prevents idiots on clicking on the reaction to open a ticket just because, Some idiots on my server that join just opens a ticket, doesn't do anything in it and it pings our staff to tell us a ticket was opened. Wondering if anyone had these issues and if so, how do you handle it.

[inner aurora]

USe the blacklist role

its in the dashboard under server configs @humble cloud

[humble cloud]

That might be tricky since they get the main role that allows them to do stuff haha

[radiant moss]

Make a role specifically for them. And give it to people who do stuff like that and they have to behave to get it removed

[humble cloud]

Thank u I got it, using Dyno to remove the blacklisted role after a cetain time

[worthy coral]

Is it possible to have a certain role be able to bypass the ticket limit?

[inner aurora]

no

[worthy coral]

Thanks!

[glass otter]

https://dontasktoask.com/

[jade topaz]

oops lol

[tired adder]

What is the correct way to close a ticket. I thought you just delete the ticket channel but now im left with three tickets i cant see and appear as open?

[wild ferry]

$delete - deletes it
$close - closes with options to delete, reopen or save transcript

Or use the lock emote which will also close it

[candid spire]

@tired adder^^^^

[tired adder]

thanks

[naive nova]

How add role ticket chanel

[radiant moss]

Mhmm not sure what you are trying to do

[inner aurora]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[inner aurora]

Or you can use $add @role for a one time thing @naive nova

[split thistle]

I have seen several servers that have multiple panels in one message. How do I do that?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[naive nova]

@inner aurora Channel is not a ticket

[inner aurora]

Then do normal role management

[naive nova]

how ?

[jade topaz]

i cant manage the bot from the google help me

[radiant moss]

Does the server not show on the dashboard?

[jade topaz]

yeah

yes

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

[candid spire]

Im not a staff member but if u need help with the bot, invite me to ur discord and i will try help u with ticket tool 😊

[plucky kiln]

I make a panel with no other panels, and then send it to the channel and it says run debug. It give me a link where do I put this link

And why won't it send

[jade topaz]

can somebody please join my server and help me set up the ticket tool stuff

and have it linked with bloxlink

I just need help with my bots 💀

@fleet lantern

[shadow pike]

How do I add a custom text like this?

https://cdn.discordapp.com/attachments/509238831547940885/783760649188540447/unknown.png

[jade topaz]

how can i make it were people who create the ticket cant closed the ticket

[remote bough]

help me :(

[rotund kite]

help me :(
@remote bough

#573205317870157855

how can i make it were people who create the ticket cant closed the ticket
@jade topaz don’t think there’s a way to do that, try edit the reaction perms.

How do I add a custom text like this?
@shadow pike

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[rotund kite]

can somebody please join my server and help me set up the ticket tool stuff
@jade topaz

#573205317870157855

I make a panel with no other panels, and then send it to the channel and it says run debug. It give me a link where do I put this link
@plucky kiln check the tickettool perms, then run $debug

[prime mulch]

How do I add custom server emotes as a reaction for ticket opening

Is it restricted to only regular emojis or can I set them as something of my own

[candid spire]

U can choose in dashboard custom emotes bro @prime mulch

In reaction

Panel settings

And them reactions

And u choose the new reactions

[prime mulch]

i dont see it

@candid spire

[jade topaz]

Is it possible to have tickettool close a ticket automatically after a timeout?

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[jade topaz]

As a temp solution.

Would it be possible for my own bot to watch the channel and close it or does ticket tool only accept commands from humans?

[pale pilot]

Ticket tool, like most bots, ignores other bots

[jade topaz]

Bugger. No worries. I’ll just wait it out then. Thanks again.

Is there any chance of a being notified when it is enabled again?

[craggy geode]

i have ticket tool premium & for some reason even though it has perms to view the channel, has admin & everything
when I try to run $help, or $debug it doesn't respond at all

[radiant moss]

@craggy geode double check your prefix

On the dashboard

[plucky kiln]

@candid spire ty

[candid spire]

In settings in Open Ticket bro

[prime mulch]

ty

[jade topaz]

I enabled "Enable Reaction" and have a custom reaction selected and the bot for some reason will not add that reaction themselves at all. I tried disabling it and relabeling it and refreshing the page.

[rotund kite]

I enabled “Enable Reaction” and have a custom reaction selected and the bot for some reason will not add that reaction themselves at all. I tried disabling it and relabeling it and refreshing the page.
@fair badger you need premium

[jade topaz]

i want let this bot ticket go to category how can i do it

who can help

i mean the bot make a channel i want the channel go to catehory

[jade topaz]

if I use premium, can I just kick the old bot?

[inner aurora]

Sure just make sure premium bot has access to your transcript/log channels

and give it your support team role so it can see into current tickets

[jade topaz]

ok one sec

@inner aurora I have already. Can I just kick it then?

[inner aurora]

mhm

[jade topaz]

Ok thank you

[jade topaz]

@inner aurora

[inner aurora]

Huh

[rotund kite]

Who corrected the message.

Most of the time, members help, but...

[jade topaz]

Quick question

Anyone know how to put the snow thing behind a logo? Like could someone help me?

[candid spire]

no

[jade topaz]

hey. anyone knows how to change the name of the channel in which the ticket is created
so it doesn't say: ticket-0123
but it says something else

[radiant moss]

It is in the ticket options on the dashboard but a premium only feature.

[humble sequoia]

https://tickettool.xyz/manage-servers

[jade topaz]

oh

i dont see why this is premium only but thanks anyway

i appreciate it

[radiant moss]

Np

[candid spire]

@jade topaz u have 7 days free premium

And u can get free premium too voting the bot

Doing $vote in #655832608835502080

[devout musk]

I have question about premium. Information about ending premium is on the TicketTool webpage

is there a way for the information about the end of premium (1-2 days earlier) to come as private message from the bot?

And if i pay for bot with paypal it will automatically charge for the bot every month? Do I have to pay monthly myself?

(ping me if u answer i have go to sleep. Cya)

[radiant moss]

@devout musk it will bill you monthly and no I don’t think you will get a message from the bot maybe like a email not sure

[weary geyser]

¿Como le pongo foto a mi ticket?

[robust sandal]

How do I take a picture of my ticket?

Spanish (es) → English (en)

[wild ferry]

/es Put a picture on the ticket or take a picture?

[robust sandal]

¿Poner una foto en el boleto o tomar una foto?

English (en) → Spanish (es)

[flint patrol]

I have a question, if I turn on the keep visible permission in the dashboard will everyone be able to see everyones ticket?

[rotund kite]

Yes

[flint patrol]

dang, i just cant figure it out, when a member makes a ticket only the support team can see it, not the person who made it, does anybody know what might be wrong?

[inner aurora]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[inner aurora]

What do those look like?

@flint patrol check the permission settings of that panel on the ticket tool dashboard

[rotund kite]

$help roles

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[rotund kite]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rotund kite]

@flint patrol ^^ if you only want your support team to see and the user itself

[flint patrol]

Ok! I’ll try it

[forest laurel]

Hi, the emoji dissapeared

and it doesn't allow me to add it

[thin yarrow]

hello I have a problem that when I put the prefix of the bot it does not react being that it has permissions to write even I gave it administrator and nothing

[radiant moss]

Hello, please make sure the bot has permissions to add emojis.

[radiant moss]

Please make sure you have the free bot check off and not the premium

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[thin yarrow]

em I have the free version and even so it does not activate when writing its prefix

[radiant moss]

so you are trying to change the prefix but it will mo register as you chnaged it?

[thin yarrow]

nope that when I put the prefix the bot does not activate

[radiant moss]

sorry if i sound repetitive but what do you mean by not activate

[thin yarrow]

that when putting the prefix $ help the bot does not send any message since it has the permissions to write

[radiant moss]

oh okay i see so it will not react to your messages

if you dont mind can you take a picture of your server config menu

[thin yarrow]

with taste but bot range setting?

[radiant moss]

on the dashboard

[thin yarrow]

those settings?

uf friend sorry but I forgot to change the prefix I'm sorry the inconvenience left me: /

[radiant moss]

no issue lol

its happens

[random bolt]

$TICKONS

[weary geyser]

/en Poner Una foto

[robust sandal]

Putting A Picture

Spanish (es) → English (en)

[dull cloud]

is there a way to get the person who created the ticket to rename the channel?

[inner aurora]

with premium yes

you can change the ticket name to {username}-{count} for example

[dull cloud]

ah ic

[oak marsh]

Is there a full customization option regarding the bot image / name?

[bright quest]

Hello, I have a problem... and i don't have any regions to react.

does anyone have a tip?

https://i.imgur.com/QY8srJK.png

[pale pilot]

@bright quest make sure the bot has permissions to add emojis

[bright quest]

he has 🙂

[pale pilot]

Did you assign a different reaction emoji to this panel?

[stiff bramble]

You can assign a nickname on the server but you can’t change the actual name or icon.

[hushed lake]

Hello I just saw your issue please check if the bot has "Add Reactions" permission enabled in that channel and try again

[bright quest]

Yes
but only to start a ticket

[pale pilot]

some emojis like 1️⃣, doesn't work for some reason

[bright quest]

okay, i only changed the reaction for creating a ticket.

but still does not work ... he post it briefly but disappears directly

[bright quest]

okay, the emoji where I'm using also has a different server. I test again.

Thx you

[bright quest]

is there a trick how I can do it again, or do it from scratch?

[bright quest]

okay, I found the error....

You can't enter Chanels there, if you do that, there are no reactions.
https://i.imgur.com/VgdqPOf.png

[faint minnow]

Eu não consigo fazer ticket no painel!

[jade topaz]

Hello

I need help

[wraith wasp]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[neon rock]

Help

https://discordapp.com/channels/509192800865353738/662692902245498910/784478185827729409 i was told to give this link

HELP

[jade topaz]

how do i make the ticket tool write a message into a channel with a selectable reaction

sorry for the translator

im frim german

[cloud gulch]

Tried searching to get an answer to this, but is there any way to set an automatic response in an already opened ticket if the help-asker posts during a set period of time? Like, if someone posts between 11pm-8am, a message can be sent letting them know that someone will be with them after 8?

[tired adder]

So these tickets have been closed by pressing the padlock key. What happens to them now?

[rotund kite]

Mmm

@tired adder you use the reaction lock and confirm with green ticket to close.

They will close and you have to delete the ticket

and omg the sticky is back

check perms

[tired adder]

so once i close them I can just delete the ticket now?

[rotund kite]

yes

@jade topaz run $debug

permissions

Try that first

And also make sure you're using free bot

If you are not on the premium version

[tired adder]

So why when i delete them does the web portal still say 4 open tickets?

[rotund kite]

If you haven't, use free version

[rotund kite]

Refresh it.

[tired adder]

A simple webpage refresh?

makes no difference

[rotund kite]

That's odd

#🎫│make-a-ticket

[inner aurora]

This is a bug. You can ignore the ticket count on the web

[thick grotto]

Hello, I would like to know how I do so that in the message of the ticket I mention the role like this:

[limber egret]

You need to go to the ticket settings then edit ticket message and then make it mention the role you want.

[potent meadow]

How do I tag a role

[limber egret]

Well then
I think you need to put the id of the role :/

[lapis copper]

Hey! Is there anyway to make the ticket tool create tickets under a category?

[limber egret]

Idk

[lapis copper]

Is it possible?

[rotund kite]

yes

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[rotund kite]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[rotund kite]

@lapis copper ^^

[lapis copper]

:0 Tysm!

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[rotund kite]

@little onyx , can you move that to #655832608835502080

[little onyx]

U did it in here

[rotund kite]

I was showing them the category

You can use tags to help people.

But commands can go to #655832608835502080

[little onyx]

Can someone help me set it up

[rotund kite]

@little onyx #573205317870157855 should help you, anything else ping me here.

Or you can always go to and #🎫│make-a-ticket

[lapis copper]

Does the bot do arabic?

[jade topaz]

thanks

[reef panther]

$new Server Assistance

[humble sequoia]

New command not monitoring this channel

To see what channel is monitored visit the Dashboard -> Panel Configs -> Settings -> Command Style Tickets -> Channel to monitor for command $new

[reef panther]

.-.

[radiant moss]

The bot is only english

[lapis copper]

Oh... ty

[radiant moss]

np

[jade topaz]

Yo, does anyone know how to make Ticket tool ping the support role when opening a new ticket?

Please @ me in replying

[rotund kite]

@jade topaz

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rotund kite]

There above there^^

That should help, if you still need help ping me or #🎫│make-a-ticket

[jade topaz]

Ah yeah it's done but doesn't ping

[rotund kite]

Did you check the perms

so tickettool can ping?

run $debug first

[jade topaz]

kk

[rotund kite]

send a picture and fix the perms

if it isn't all green tick

[rotund kite]

Are you sure you did everything correctly?

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rotund kite]

Oh, oops

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rotund kite]

This?

[jade topaz]

without

Leeme try

[rotund kite]

And make another ticket

[jade topaz]

Awesome, works

Thank you!

[brisk bloom]

Hi im a little new to this! One of my server members recommended me this to keep members from messaging staff for no reason. Can someone break it down for me?

[pale pilot]

Check #573205317870157855 for the start @brisk bloom

[round citrus]

Hellow the server no appear in the panel

How can I resolve this?

[cunning pond]

help pls

[candid spire]

@cunning pond

What happend bro

If the bot dont create the ticket when u click the emoji prob was bcs he is down or restarting bro

[cunning pond]

i delete the channel and i cant create another one xd

how i can delete this ticket

[limber egret]

?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

[jade topaz]

any1 who can help me

english person please

[glass otter]

https://dontasktoask.com/

[jade topaz]

I need a 100% English person to check my translations

[glass otter]

Wich translations ?

.--moved to DM --

[jade topaz]

Guys can someone help me?

I added the bot to my server, but I cannot manage it from the site. It still asks to invite the bot. Do I have to wait a bit or?

[digital bloom]

I invited the bot to my server but i cant manage it on the website. It just says invite but not manage

[jade topaz]

@digital bloom Yeah others are having the same problem.

I guess we have to wait.

[lyric abyss]

same problem

[digital bloom]

hm ok

[drifting trail]

Channel Locked

🔒 Channel is locked while an outage. Please see #689208572806299799

[drifting trail]

Channel Unlocked

🔓 Outage is over

[keen fjord]

But is it? Cant get to manage option. Not a good first impression

[upper flower]

Everything is restarting

[jade topaz]

احد

• يساعدني

[thorny narwhal]

How do I open peoples tickets

[spiral agate]

Hey guys im trying to have it so I can add a role so that they can access the tickets to, How do i give that role permissions to do so

[river mason]

hello, the bot does not join my server when I invite it

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

[limber egret]

@thorny narwhal React to 📩 to open a ticket

[tight gust]

Is there a way to ping the support team role when a ticket is created?

[limber egret]

@spiral agate Any admin can Access the channels.

[spiral agate]

How do i set someone as admin

[limber egret]

Yes,make the message ping using the role ID

[tight gust]

If you set the role as a support team role in the panel settings that role will be able to see the channels

[limber egret]

@spiral agate Go to the role permissions and give the "Administrator" permission.

[limber egret]

Any admin can Access the channels.

[tight gust]

Yes but he's asking to have a role that can access the tickets

[limber egret]

😐

[distant quartz]

Hey

where can I add premium ticket tool to my server?

only got the normal one

[prisma nest]

Hey, I just got ticket tool premium and I’m looking to recreate something like this, but I’m so confused, what do I need to do?

[limber egret]

🤷‍♂️

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[radiant moss]

@prisma nest

[radiant moss]

Head to the dashboard under serverconfig. And there should be an option to invite the premium bot. Then under that change the section where it says free to premium and you should be all set

[jade topaz]

in my server after clicking the reaction the ticket tool bot tells me to wait for support, what support?

[jade topaz]

Hi can someone help

I would like to discuss one of my inquiries

[atomic crystal]

hey

[radiant moss]

hey

[atomic crystal]

is it possible to ping a specific role when a ticket is opened?

[radiant moss]

$help pings

[atomic crystal]

can't find how to do it on dashboard

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[radiant moss]

one sec

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[radiant moss]

There is a list above

[atomic crystal]

wait so how do i use that to set it up?

[jade topaz]

@radiant moss since no one wants to help can u help me

[radiant moss]

What exactly do you need help with?

[jade topaz]

There was no issues with anything now the bot won't send any meesages to the pannels

[radiant moss]

So i assume you are wanting to @ a role i think .{@Role Name} Put that in the ticket

[radiant moss]

So the bot will not respond to any commands and wont send the panel?

[jade topaz]

I want the ticket to send a message to the pannel

whats the command

[radiant moss]

So you want to make a ticket panek

panel*

[jade topaz]

i did

[atomic crystal]

@radiant moss I want to setup to @ the support role every time a new ticket is opened

[radiant moss]

Sorry if I sound repetitive but can you go into a little more detail on what you are trying to do

what the heck

ugh

@atomic crystal Go to you settings on the panel. Go into ticket options. Then got to edit it. Then on the top text box you can add {@Role Name} and replace "Role Name" with the role you are trying to @ and it is case sensitive i think

[jade topaz]

Okay

So here

I’ve set everything

Up

And I went to send it to the panel I wanted it to go to

And it says there was an error

But I went to the debug but there wasn’t a proble

[radiant moss]

ohh okay so you are trying to send the panel but you cannot

[jade topaz]

Problem

Yeah

[radiant moss]

and the debug had all green check marks?

[jade topaz]

Yep

[radiant moss]

you have the correct channel selected right?

[jade topaz]

The website said there was a problem

Yep

[radiant moss]

hmm

that is weird

can you go onto the dashboard and go to server config and see what bot you have selected please

[atomic crystal]

Ty man

[radiant moss]

Np!

[jade topaz]

Hm?

What’s going on

[radiant moss]

wdym?

[jade topaz]

Like there isn’t a problem and it’s just not sending

It’s saying there’s a problem

[radiant moss]

what its say?

[jade topaz]

It says it can’t send

And run debug

[radiant moss]

would you mind inviting me to your server and i can try and fix it?

[jade topaz]

100%

[radiant moss]

you can send me an invite in dms

[jade topaz]

Hello, I've used premium ticket before but I just thought of something about premium ticket. I was wondering if premium ticket have a feature that will allow members to select a certain topic after opening a ticket? ex: ban appeal, bug/glitch report, and player report?

[radiant moss]

You can have them say it or you can make separate tickets for each topic. Separate tickets it probably you best option to keep it all organized.

[jade topaz]

ah I see, what do you mean by separated tickets, like have it on each different category?

[alpine folio]

its limiting a user with only one ticket

can someone help me out

[radiant moss]

Go over into the dashboard and go to setting and go into general options. And you can increasae the Ticket limit

[radiant moss]

You create multiple panels. So you can have one for ban apeals, bugs, and player reports.

[jade topaz]

ah I see, ty

[radiant moss]

Np!

[alpine folio]

thank you

[radiant moss]

Np

[vague viper]

Hello. I’m a bit stuck on setting it up, within the ticket embed settings. How do I mention a role in the message text? Like the command to mention a role.

[radiant moss]

@vague viper Go into the settings. Go to ticket options. Then press edit message. Then when you have all the options the top one should say Message Text. use {@Role Name} and replace Role Name with your role name of choice

[vague viper]

Okay thank you!

[obtuse lark]

Does anyone know why it's asking for me to $debug

I do the command and nothing happends

[prisma nest]

umm my ticket tool isn’t working can someone help

I tried commands and it isn’t doing anything, I have ticket tool premium

[prisma nest]

@violet granite @thin marlin

[violet granite]

[prisma nest]

MY TICKET TOOL PREMIUM ISNT WORKING LMAO

[obsidian wharf]

Mind if you explain further about your problem, @prisma nest?

[prisma nest]

nothing is working, that’s it.

all the commands aren’t working

the normal bot is working however, the premium version is not.

[obsidian wharf]

Ok, try the command in your server and provide an screenshot

[prisma nest]

which command would you like me to try, it has to be a premium one cause the normal one is working and it’s in my server

$mp maybe?

[obsidian wharf]

$help then $help setup.

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[prisma nest]

should I try $mp?

[obsidian wharf]

No, try the commands I have listed

[prisma nest]

Ok

[obsidian wharf]

$help and $help setup.

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[obsidian wharf]

$help setup

[humble sequoia]

Inviting Ticket Tool

The first thing you will need to do is invite the bot, an invite can be found here.
Once the bot is in your server we will head to the dashboard and create panel
A panel is used to configure each tickets settings and is were people react to make a ticket.
An example of a panel sent to a channel is shown below.

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[prisma nest]

it works but the normal bot answers not the premium one

$help works

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[obsidian wharf]

OK..

[prisma nest]

So?

[obsidian wharf]

Mind if I take a look in your server, it means I need the server invite, DM's.

[prisma nest]

No problem

[cold cloud]

can servers with large number of members get free ticket tool premium? like a partnership or something

[summer tinsel]

no

[hollow inlet]

How to get ticket tool moderation bot??

[hexed creek]

UH- i closed a ticket and the channel wont delete o-o'''

[summer tinsel]

You can't. @analog thistle is a private bot.

[hollow inlet]

okay, Thank You

[prisma nest]

@XX_XtremePro_XX, wow, just wow.

Someone ping him please

[errant pewter]

Hey, is there a way to make it so that a certain role is only able to make a ticket one every say, 24 hours? Whereas other roles won't have a limit on how many they can make in a timeframe?

[upper flower]

What happened?

[prisma nest]

He screwed me over, nvm tho.

[upper flower]

How?

He mess up your server?

@prisma nest

[prisma nest]

Not really

It doesn’t matter nvm

[upper flower]

Okayyy

[earnest hare]

getting

when trying to send the panel

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/785133544673509416

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
147/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
rich#0001
User ID:
395601832824668173
Permission Level:
0 - User

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime
Current shard:
1
API Latency:
77

[earnest hare]

either

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[opaque tusk]

$helpsetup

[radiant moss]

#573205317870157855

[tawny ledge]

How do I change who can help someone who requested help

[radiant moss]

Anyone can create a ticket unless you blacklist roles or make it support team only

Oh wait I think you are asking how to add people to a ticket

If so go into general settings then add there role as a support team

[tawny ledge]

How do I do that

K thanks

What setting is it called @radiant moss

[radiant moss]

Settings

Then into General Options

Then you can add and remove support team roles

[tawny ledge]

Ok. I got it thanks

[woeful ether]

Why don't the modifications work, even though I press the save button?

[midnight plover]

@woeful ether that should be the embed text that appers when the ticket is opened

[woeful ether]

Yes, I found out a while ago, I was wrong, thanks @midnight plover

[outer parcel]

i need help

it says fails to send run debug

[glass otter]

Have the bot the right permissions to write in the channel ?

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[sonic wasp]

i need help
is it posible
to setup that when somone opens a ticket it pings a online staff meber or just the role itself?

[radiant moss]

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[radiant moss]

@sonic wasp You can use {@Role Name} and replace Role Name with your role name

[sonic wasp]

perfect would that be under the icket Embed Settings

[radiant moss]

Put it in the first text box @sonic wasp

[sonic wasp]

all done thanks

[jade topaz]

anyone here?

How do i make it to where a ticket channel disappears instead of staying there?

@violet granite

[radiant moss]

Please dont ping staff members. And is it fully closed the ticket?

[pale pilot]

Why the heck is everyone pinging @violet granite ?

[radiant moss]

Da heck

[rose ruin]

Hi, I have a question. When a person opens a ticket, how can I make it so that it pings a certain role?

[solid stream]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[solid stream]

@rose ruin

[rose ruin]

Oh, thank you!

[violet granite]

[inner aurora]

[round stirrup]

Anyone knows why we get this error?

[jade topaz]

Idk

Bruh

[radiant moss]

@round stirrup make sure it can type in that channel

[round stirrup]

Yea, seems like perms were disabled.

Got it fixed, thanks 👍

[radiant moss]

Np

[jade topaz]

Seit ihr Englisch

[noble tide]

Bot is down

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/785495028592148480

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
150/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
William_CTO#5415
User ID:
198237774258765824
Permission Level:
8 - Ticket Tool Support Team Admin

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime
Current shard:
1
API Latency:
77

[inner aurora]

It’s up

[digital lotus]

How do I add custom emojis in reactions?

[inner aurora]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[inner aurora]

Go to the last item in the selection and type in the name of the custom emoji

[digital lotus]

Thank you.

[smoky notch]

what i should do if theres a error sending the panel even if I $debug?

[jade topaz]

i used the 7day premium trial and didn't get the premium bot?

[radiant moss]

@jade topaz you have to invite it

[jade topaz]

@radiant moss ye uhm 1 morr question

idk if your able to answer it

how do i send transcripts to dms

like this

[radiant moss]

you have to enable it one sec

[jade topaz]

Ite

cause i can't find it

[radiant moss]

Under Automation Options

[jade topaz]

Bet

[radiant moss]

it is premium send direct message when ticket closed

[zinc hinge]

Здравствуйте, у меня вопрос, если я пробную версию запушу и настрою, у меня настройки останутся когда слетит пробная версия? Или покупать новон надо будет!

[radiant moss]

@zinc hinge #655832608835502080

[rich moon]

Hey so i got the bot but it has no reaction and people need to look for the envelope to do it how do i do it so its pre-set

[upper flower]

do $debug in the channel @rich moon

[rich moon]

thanks

@upper flower

I gave it reaction settings

just now

[upper flower]

so now resend panel

[rich moon]

but its still not loading

[jade topaz]

Can anyone help me with multipanel set up please?

[rich moon]

Ok

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[upper flower]

@jade topaz

[brazen saddle]

is bot down?

[primal path]

Hey, I'd like to have the option to purchase TicketTool Premium for life and I'm wondering if that's possible. I know lots of other premium bots have that option, i just haven't seen it on your website.

[inner aurora]

no, are you having trouble ?

[brazen saddle]

It's offline on my server

[inner aurora]

We don't have lifetime premium, however you can buy yearly

[inner aurora]

$help offline

[humble sequoia]

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.