🆘│community-support

[vital solstice]

I don't want the name of the closure ticket. close/

[scenic forum]

i have no idea what youre trying to tell me

[vital solstice]

Okay, I'll understand. If someone opened a ticket and it's finished, there's a problem and I want to close it, I have to say... /close But I want to change this word to another word.

[lavish marlin]

Why cant I set up ticket tool in my server?

[scenic forum]

thats not possible

[scenic forum]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it has been used in view channel, send message and embed links

[vital solstice]

Look above

[vital solstice]

Okay, thank you for solving the problems.

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 888)

[lavish marlin]

ty

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 889)

[dire epoch]

How can I make a ticket at support ?

[harsh forge]

yo

you a staff?

could you help me with this 500 limit

[scenic forum]

I already told you the staff needs to delete some channels
Your refusal to listen doesnt help

[scenic forum]

For what do you need support?

[harsh forge]

this has nothing to do with refusal.. I didn't see the dms

[scenic forum]

Then my bad
The answer is 2 messages below your original question (not in dms)

[harsh forge]

aight but be more specific is it going to fix itsself?

[scenic forum]

What did i write?

[harsh forge]

can have different meanings

[dire epoch]

A wrong daily mail

About the %

And hours

Everything is wrong

[scenic forum]

Please tell me what i wrote

[scenic forum]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[harsh forge]

mb im kinda confused

[harsh forge]

aight didn't see it , chill out tho😭

[harsh forge]

Not trying to come across as rude or impatient but could you let me know how long it typically takes for them to remove it?

[scenic forum]

Thats quite literally impossible to answer

[harsh forge]

got it so its case by case?

[scenic forum]

Each server is merely using our bot
We dont know who uses it, how many staff, how fast they work, if they work
They are not associated to us in any way or form

[harsh forge]

alright I guess imma just hit that create ticket button

till I don't want to no more

[scenic forum]

alternatively you can check if you can message a staff

[harsh forge]

how do I even find them?

[scenic forum]

We cannot offer support with other servers.

[harsh forge]

alright

I guess its mods

but no one will answer me most likely

[olive crescent]

Hah! I didn't fall for it!

[floral egret]

when i opened the feet pics channel i did not recieve feet pics, is there any way to get them?

[olive crescent]

Worship my keen mind.

And I will send them

[floral egret]

must be a glitch cause it opened a "developer" donation channel

[scenic forum]

Someones gonna sponsor the feet pics

[lapis matrix]

@scenic plinth

[scenic plinth]

@lapis matrix

[lapis matrix]

I Wanted to message you so i pinged

[scenic forum]

You can only star gifs

https://tenor.com/view/boop-bird-animation-cute-mlg-gif-7296714

Star is at the left btw

[tranquil onyx]

Need help

Ticket Tool#4843

[fast reef]

then get some

[tranquil onyx]

How do u get unbanned from a game

In Roblox

[scenic forum]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[obsidian void]

even after doing what the page said the bot keeps making tickets outside of the channel its assigned

please help

[covert swallow]

Make sure the bot has the correct permissions in that category

[obsidian void]

it works with all the other tickets except for one option

with one of the panels it works perfectly fine with with the other two when you try open a ticket it doesnt go in the catagory

[covert swallow]

Sounds like a misconfiguration of the panel settings then

[obsidian void]

could u please help me figure it out, im very confused

[covert swallow]

Whats your server ID I can take a look

and which panel is having the issue?

[obsidian void]

theres only one panel in the server and 1462368907602952330 is the id

[covert swallow]

I see 4 panels in your configs, do you know which one you're trying to use

[obsidian void]

oh ill delete the others!

so sorry

there, fixed

[covert swallow]

I still see 4 panels on my end

[obsidian void]

shud be the first 1

theres only one with things in the dropdwon panel

thats the way i tell, im sorry for the inconvenience

[covert swallow]

It looks like your drop downs are set up lead to 2 panels that do not have a category set up

[obsidian void]

ohh

now i get it, sorry!

[covert swallow]

Panels 2 3 and 4 all have no category set up

[obsidian void]

do i make new panels n set the catagory up?

[covert swallow]

No need, you can just change the settings on the other 3 panels

[obsidian void]

oooh okay

thank you!

[indigo fossil]

Hey how do i make it ping my staff whe n ticket opens?

[scenic forum]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[indigo fossil]

So if i place {@Role Name} after welcome it will ping?

[scenic forum]

yes

[simple dagger]

Hola

Ocupo ayuda

hi I need help. The dashboard isn't showing my DC server and it won't let me create my ticket panel.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

No ves tu servidor en el Dashboard (Panel de Control)?

Intenta utilizar el botón Sync Servers en la parte superior central del Panel de Control, es pobile que tuvieses que reiniciar tu sesión. Abajo encuentras los pasos para ello.

Si esto no funciona

Deberías reiniciar tu sesión, lo puedes hacer dando click aquí para cerrar sesión inmediatamente e iniciar sesión de nuevo.

Nota:

Debes tener al menos una de las siguientes cosas para acceder al panel de control.
1. Dueño del Servidor (Nivel: 6)
2. Administrador del Servidor (Nivel: 4)
3. Rol de panel de control (Level: 2)

Puedes verificar tu nivel usando el comando /permissionlevel en tu servidor de Discord

Si la respuesta del bot es:

- @User is permission level: 0 (User)

No tiene ninguna de las 3 cosas mencionadas previamente para acceder al panel de control.

[foggy sparrow]

Hola que más!! Sigue los pasos que estan arriba

[simple dagger]

Okey gracias

[simple dagger]

Que hago si no me deja escribir ahí ??

[distant zealot]

Is there any way to retrieve old data for ticket tool

[brittle kettle]

How do I fix this?

[spiral skiff]

Please help me i was baned falsely for cheating but i play on ps4 and its impossable to have cheats

[willow jasper]

Anyone know y my right trigger don’t work

Ps5

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[brittle kettle]

How about my issue with the bot?

[foggy sparrow]

I think the solution is pretty much self explanatory: Give the bot the manage roles permission

Also do this:

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[brittle kettle]

That’s what I needed, is the how

How do I give it the Manage Roles? I’ve tried and I can’t find the button for it

[foggy sparrow]

Head to your Dashboard
Select your server
Go to the Panel Configs Tab
Under General Ticket Options, click on Permission Options

[brittle kettle]

All i get is this

[latent dawn]

Hey!

Go to your Discord Server -> Server Settings -> Roles
There, select the Ticket Tool role or create another role You can call it "Tickets Bot", for example. Then, go to the permissions of the role and enable MANAGE ROLES

[brittle kettle]

That did it! Thanks

[iron night]

Gave +1 Rep to @latent dawn (current: #87 - 17)

[tepid badger]

My ticket no is 0799
My Vprop trader chart in mt5 server not working properly

[foggy sparrow]

Seems crazy what I'm bout to say

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[latent mesa]

how can i ping the support staff here?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[foggy sparrow]

Hey Sidd please read above!!

[latent mesa]

ty

[iron night]

Gave +1 Rep to @foggy sparrow (current: #108 - 11)

[latent mesa]

@foggy sparrow can you also tell me how can i automatically let the bot save transcripts in the specific channel

[foggy sparrow]

Unfortunately that is a premium feature

[latent mesa]

but it used to be free feature ig?

[foggy sparrow]

Autotranscript is premium, pressing the transcript is not

[latent mesa]

ah alright

[restive crypt]

how do i fix this problem

and thanks

please help me ?

[foggy sparrow]

Hey there!
«You don't have permissions to use this»
👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[restive crypt]

thanks @foggy sparrow

[iron night]

Gave +1 Rep to @foggy sparrow (current: #101 - 12)

[hallow basalt]

hi does anyone know why this keeps happening when i’m trying to save transcript & how to fix it? nothing is logging either

[wheat pumice]

Good evening, where can I configure the ability to grant permission to “rename” a ticket via the command, in the “additional role”?

[restive condor]

Hey there! Dashboard > Command Settings > Rename

[restive condor]

Hi there! Is your server limited by Discord, by any chance?

[hallow basalt]

hi! i managed to figure it out eventually, thank goodness! however i ran into a whole other issue regarding transcripts.
i have auto log & normal logging equipped as shown below but it still somehow isn’t auto logging?
it autologged once & then something changed and it just stopped, do you know how to resolve this or have any advice you could give?

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3022)

[restive condor]

Are you testing this with brand new tickets created through that same panel?

[hallow basalt]

yes i’m testing it with new tickets and i have 3 panels i have in dropdown ticket, none of them worked

[restive condor]

Did you enable the automatic transcripts for all 3 panels?

[hallow basalt]

yes i diddd idk why it’s not working

[restive condor]

So when you delete a ticket it simply just deletes, correct?

[hallow basalt]

yes

[restive condor]

Could you try resending your panel pleas

[hallow basalt]

i have done, countless times sigh

no change

[restive condor]

Hmmm. Apologies about that, could you #🎫│make-a-ticket including your server ID so we can take a closer look please

[hallow basalt]

have done :)

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[covert swallow]

@stray surge in response to youe message in the bug report (#1488959067581055016 message)

Do you have command style tickets enabled for that panel?

[past moon]

Hi can someone assist me, I am an admin on a server but it wont show up in the dashboard to setup

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@past moon

Read above

[past moon]

Thank you

One more thing how can I increase the permission level 😄

[stray surge]

yes
the command works, it just doesn't output anything

[stark pumice]

hello i need help with transferring my account from android to ios🥹 they said i need to create a ticket, but i'm not sure how. it led me to this channel

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hasty osprey]

Can only server owners invite premium or smt? Ticket tool is in my server I tried switching to gold it didnt, the bot wont activate and it says I dont have permission

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[scenic forum]

@hasty osprey check above

[surreal socket]

How to enable bot?

I keep getting a timeout when clicking the button.
Removing Ticket Tool from the server and reinviting it still doesn’t fix the issue.

[scenic forum]

check the message above your question

[surreal socket]

When I click the Manage button, it shows: “You don't have access to this server.”

[scenic forum]

Did you invite the premium bot?

[surreal socket]

I'm not sure. I just invited the bot using the official link.

[scenic forum]

@surreal socket click the blue here in the message and invite the gold bot

[surreal socket]

I can't find the "blue here" .

[scenic forum]

In the message i replied to

[languid oriole]

Hello can I help with this thing because i wanna report someone but it says that channel is full idk what to delete here

[dire canyon]

Hi there, i have a ticket tool bot in my server and i want to configure it so that when a ticket is made it also @ me as support to attend to the ticket

[silent cypress]

help with missing grassland on nomstead

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

@silent cypress ⬇️

[echo swan]

How can I configure the system to allow me to choose whether to save tickets that are about to be closed, and to display a record information window after saving? Thanks

Sorry have anyone can answer my correction and I'm setting the discord server, thank you very much.

[echo swan]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled
圖片

There

@dire canyon I had asked your question and I'm resolved this problem.

I hope this answer can help you resolve your problem

[scenic forum]

Next time please disable the ping on the reply feature

[echo swan]

Ok, I'm sorry happy

[scenic forum]

All good

[echo swan]

Happy I have one more question want to ask you.

[scenic forum]

If nobody helped you after my game is over ill assist you

[echo swan]

Ok, thank you.

[scenic forum]

Panel config -> General -> Two step ticket
If you enable it youll receive moderator controls with which you can transcript/reopen or delete the ticket

[noble bone]

i need helpp

how do i work out the claim ticket system?? i have the claim ticket system working but it does not show in the message "claim" when someone creates a ticket and the /claim button says 'claiming is not enabled" how do i work this

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[scenic forum]

@noble bone read above

[noble bone]

yeah where do i find that

[scenic forum]

Everything you need to know is inside it

[noble bone]

oh

thank you!!!

uh

happy

it wont let me press anything or edit

[noble bone]

your telling me

i have to spend money

[scenic forum]

Correct

[noble bone]

ok

how do i buy ir

sorry im slow\

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[noble bone]

i got free trail

[scenic forum]

Then you can use it for 7 days

[noble bone]

well

guess what its not working

[scenic forum]

Click at the top left

[noble bone]

oh

wait im stupid nvm tyy for the helps

[half bear]

Hello

[silent cypress]

im her

i ment here

[tranquil cairn]

how do i change the colour of the ticket

like at the side

[tranquil cairn]

when i put an img url it doesnt come up in the preview hekp

[maiden pasture]

Hi! Could you please tell me how to make the completed ticket form appear in the text channel?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

Read above
The displaying part

[maiden pasture]

I've read everything there. I want to make a system where a person answers all the questions in a form, and the entire form goes to a separate text channel where people can open a thread. I've managed to do this through a transcript, but I've encountered an issue with the HTML link that keeps getting attached. Is there a different way to implement this?

[scenic forum]

The form can only be sent to the actual opened ticket
What issue did you encounter with the HTML?

[maiden pasture]

Disabling the "Disable attaching an html copy to the transcripts message." option still sends the link

[scenic forum]

Can you show a screenshot of that setting

[maiden pasture]

Eneble*

[maiden pasture]

yes

[scenic forum]

Can you show how the transcript looks like visually on the transcript channel?

[scenic forum]

Is it enabled across your panels?

[maiden pasture]

No, this is the only panel with this feature. Other panels do not require a transcript. If you remove the "Direct Link" button and the attached file, everything will work as it should.

[scenic forum]

Its not possible to remove the direct link button however the HTML shouldnt be there
Did you setup the google drive storing?

[maiden pasture]

No, I haven't configured it. Won't it work without a disk?

[scenic forum]

These 2 options are google drive options

[maiden pasture]

Is there any way to set up such a system without a button?

[scenic forum]

nope

Feel free to open a #premium-tickets however i dont believe it can be done

[maiden pasture]

Sadly. However, thanks a lot

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 890)

[light swift]

uhh i need help

im unable to configure the ticket tool in my server

even after i invited and gave my server bot roles to it

[scenic forum]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in page
You need one of these 3 things to access the dashboard.

Note:

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)
   ⚠️ You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server
   You don't have access to the dashboard if the bot's response is:

- @User is permission level: 0 (User)

[light swift]

thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 891)

[swift kraken]

Hello support please I can't find my ticket

[scenic forum]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[swift kraken]

Alright thanks

[stiff nova]

How to setup escalate ?

[ancient ore]

Hello, I took the 7-day free trial but it's not activated on the server. What should I do?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[proper anvil]

what do I do if a server still doesn't appear on my dashboard, ticket tool is added to the discord, and I've synced/reloaded several times

[scenic forum]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in page
You need one of these 3 things to access the dashboard.

Note:

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)
   ⚠️ You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server
   You don't have access to the dashboard if the bot's response is:

- @User is permission level: 0 (User)

[proper anvil]

thanks it worked I had to relog

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 892)

[barren goblet]

I want to put an image in the ticket message like this how?

[scenic forum]

You can insert image links into the media fields however you cannot reproduce the looks of that one you showed

[barren goblet]

This is just an example I have an image I want to add

[humble sequoia]

Message Editor - Dashboard

Page 1/2

[barren goblet]

But how

[scenic forum]

Refer to field 13 above

For the big image

[barren goblet]

Why cant I add it?

[scenic forum]

You need premium to edit the darkened fields

[barren goblet]

So can I add images to the ticket message without a premium subscription?

[scenic forum]

no

[barren goblet]

Last question how do I edit the message and make it like this?

مافيه سبورت عربي؟

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

check above for dropdown

[barren goblet]

Like this?

[scenic forum]

yes

[barren goblet]

The method doesn’t work @scenic forum

[scenic forum]

Show me a screenshot of your dropdown page on the dashboard

[barren goblet]

This?

One minute

[barren goblet]

Thx

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 893)

[ancient ore]

Hello, I took the 7-day free trial but it's not activated on the server. What should I do?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[pseudo ravine]

Please stay patient in your ticket

[compact ice]

1. how do i add a ticket description to the panel

2. how to i add buttons

[boreal temple]

I wanna add this to my server but what's the command for it :/

@covert swallow and @limber portal

Are yall gonna help or twiddling your thumbs

Nvm figure it out

L support team fr

[dusk cape]

It don’t recognise the right server

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@dusk cape read above

[forest tangle]

It won't let me create a ticket, it says "error" help!

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[silent lava]

@forest tangle read above

[blazing bluff]

hey guys,
why i cant edit anything else than ''Embed description''? Premium is activated, but still cant use any of those

[foggy sparrow]

I believe this is a good reason to ask in #🎫│make-a-ticket

[scenic forum]

Not only did you fail to abide by the rules to not ping staff. Your patience level is also severely limited.

[boreal temple]

Mr tuff guy here

Low key did i fucking ask u

[blazing bluff]

Also how to fix this problem with custom uploaded emojis? Its uploaded to my server + i have Nitro, but still gives me texts in created panel instead of emojis

[foggy sparrow]

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field
Which Emoji?
This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.
Why doesn't the bot accept it as valid?
You selected an emoji that doesn't exist anymore, i.e. that has been deleted
You wrote text there, instead of an emoji (or in addition to an emoji)
You entered a code for a custom emoji from a server that the bot is not a member of
You entered a custom emoji code incorrectly
You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[blazing bluff]

I picked emoji from uploaded ones to my server where is ticket tool panel im just working on, i put there emoji, but it transfered on text and im on PC

[raw whale]

hello im jody breeze i really need some help

[scenic forum]

use $id EMOTEHERE to get the correct copy paste for it

[raw whale]

i cant get into any severs it says join this discord i been join the discord for two weeks now it says verify my phone number but its not letting me

[scenic forum]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[grizzled prawn]

I keep getting an error message saying something like I’m not allowed to make a ticket something about 45 channels and 50 servers?

[scenic forum]

Get out of my dms
Support on server only

[blazing bluff]

Sorry mate

So as i said, would you mind describing me your advice little bit better? Not sure if i understood right

[modest bison]

hii is it possible if we have prem in a serv to transfer it to another serv?

[scenic forum]

are you staff?

[scenic forum]

its a command
if you use
$id
It will tell you the correct copy paste to use the emote

[scenic forum]

If you subscribed via the website use
https://tickettool.xyz/billing

[vestal turret]

I’m trying to make a forum channel. But any new forum that is made I want a bot to automatically ping like people who have that ping. Like say you have a forum channel, and you make a new one, and you type in something because it needs a category for that forum, and when you enter it—a bot responds with a ping? Is there any way to do that like step by step or something? Like any variables I need or anything? Like should I make an autoresponder or something? Please help! >_<

[scenic forum]

Ticket tool cannot create forum channels

[vestal turret]

Well I know that- but I mean I would like if when a forum is made by a member or something for it to respond to it

[scenic forum]

Not really possible with ticket tool

[vestal turret]

oh okay! Thanks anyways- bye!

[blazing bluff]

thanks boss, its working

[fallen flame]

Is there anyway to convert a channel into a ticket? One of my staff messed up and made a regular channel instead of a ticket

[scenic forum]

not possible

[fallen flame]

🥀

I'm gonna have to put him in timeout now

Ty tho!

[alpine vale]

is there any way i can view every ticket I have ever made with ticket tool?

like only tickets that are associated with ticket tool

[scenic forum]

not possible

[alpine vale]

ahh alr there was a ticket purge

the server owner did and I had acc info in the ticket and I did not save them

so no way I can get the ticket transcript back?

[scenic forum]

No
The there is a nice warning on the purge command that no logs or transcripts will be made

[alpine vale]

ahh ok

[plucky flax]

i put {create.form.x} in my ticket message and the form wont pop up when the ticket gets created

[scenic forum]

1. That's the false variable
2. That's only to display the answer of the form if correct variable is used

Read below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[plucky flax]

ohh thanks

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 894)

[broken pelican]

they didn't tell me how long the ban was broken for: Warn:Client triggered anti Exploit

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[civic heron]

Hello is there anyway I could fix this?

[scenic forum]

Staff need to delete some channels

[abstract apex]

Is there anyone else having this problems with their dashboard ?

Periodically it will tell me I don’t have access to my own server, however other servers I have still work

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[grizzled prawn]

No

[final fiber]

Issues KYC and payout request

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[steel compass]

Yoo

Any one here

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[steel compass]

I mistakenly disabled My ticket from sending files and pictures and I forgot how to enable

Can you help me out

?

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions- Edit Opened > Attach Files

[steel compass]

Look still don't let me send

@restive condor

[restive condor]

Oh, you're a regular user

You will need to reach out to that server's staff

There's nothing you can do

[steel compass]

Nah I'm the owner

I'm just showing you I can't do

That's my alt acc

[restive condor]

Ah, alrighty. Could you test this with a brand new ticket please

[steel compass]

This?

[steel compass]

How can I I get a brand new tho

[restive condor]

Close that ticket and open a new one

[steel compass]

How can I close ticket pls

[restive condor]

Simply close this ticket like any other ticket. With the close button or the close command

[charred sun]

hello this is jody breeze i need help with joina discord im already in but its telling me to join discord until then i cant join no servers

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[steel compass]

I deleted the ticket panel on my channel

And I want get New pannel but it's not working out

What should I do

Are you here

[frozen oracle]

How do i add a support role to my tickets, i want to when a ticket is made a role is added, like support. How do i do this, because iv followed some tutorials but they dont seem to work, only roles with administrator get added

[charred sun]

Hello

[scenic forum]

use /debug inside that ticket channel

[scenic forum]

Panel config -> General -> Support team -> Add role

[frozen oracle]

iv done this, but they still dont get added to the tickets

[scenic forum]

You need to test on new tickets

[frozen oracle]

new tickets get only bots and administrator roles

[scenic forum]

And thats the same panel you edited?

[frozen oracle]

like the same server?

[scenic forum]

How many panels does your server have

[frozen oracle]

only one

[scenic forum]

Can you show that

[frozen oracle]

oh sorry, i had 2 and when i added to that one it finally worked, sorry for the trouble!

thanks for the help

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 895)

[jagged shuttle]

This might just be a thing with my server setting but how do i make it so that the tickets always show up in channel list rather than having to add them

[scenic forum]

Follow the category

or toggle show all channels

[charred sun]

Can somebody help me please

[humble sequoia]

@charred sun, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[charred sun]

I need help getting into servers it says connection failed

[scenic forum]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[echo swan]

Sorry may I know how to set up when I click the "transcript" it will create the message and send the details to my choose Channel?

[uncut oxide]

I need help im having trouble setting it up in a server

[covert swallow]

Heres a setup guide

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[covert swallow]

Dashboard > panel configs > transcripts > Transcript channel box

[rocky marsh]

When I try to do /setup it says applications doesnt respond

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[silent lava]

@rocky marsh

[rocky marsh]

Ah thanks

[echo swan]

Thanks Bro

[iron night]

Gave +1 Rep to @covert swallow (current: #15 - 529)

[peak schooner]

How can I see how many tickets each moderator has closed? I checked the panel but couldn't find it, does such a thing exist?

[crude holly]

logs

[woven solar]

How do I make tickets?

#📌│booster-perks

@iron night

@peak schooner

@naive idol

[scenic forum]

Try being patient and not pinging everything and anything you can find

[hollow patrol]

Hi so when the ticket is created the message of the “ticket created” or sum how do I change it

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[scenic forum]

@hollow patrol check above

[fickle cliff]

How can I have a purge command that saves all transcripts? Because I have 250 important tickets per week and I'm tired of having to run $close on every ticket each time just for it to delete and save the transcript.

[scenic forum]

You cannot
You can try setting up automation for your purpose tho

[fickle cliff]

how

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[scenic forum]

@fickle cliff read above

[hollow patrol]

Ye but it only makes me edit the main panel not the created panel

[scenic forum]

it only works on new tickets not existing ones

[fickle cliff]

it's in sec?

[scenic forum]

yes

[soft juniper]

Hi

Can I add a role for image perms when someone makes a ticket through the bot automatically ?

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions- Edit Opened > Attach Files

[soft juniper]

Thanks

[slender totem]

Bro yall I need help

Bruh I’m ban these tickets don’t care

[spice vale]

do the .txt files save in transcripts

[restive condor]

Hey there! It should, yes

[hard vigil]

Hello everyone

Had a quick question: how can I add a second button/ticket option to my ticket panel? If I add a second ticket option, can I also customize the text for that ticket information once created?

It looks like there is only one available button to customize

Ah I see it is a multipanel

[rancid wyvern]

Hi, I need help. I have a server and I don't know how to make a support bot. Can someone help me? Like a bot that helps people by opening a ticket

[foggy sparrow]

Dora... you can hire this bot

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Here‘s a guide for you^

[earnest bison]

hello is there a way when someone clicks on a button on my panel say like support how can i make ticket tool rename that ticket to support

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[scenic forum]

@earnest bison check above

[earnest bison]

oh its premium..

[earnest bison]

can i get a free code?

[scenic forum]

There is a 7 day trial that you can redeem
However once thats over all premium features will disable again

[earnest bison]

i used it.....

[runic skiff]

Hi today gmt have a traning ?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worthy fjord]

in my tickettool dashboard, my server says it doesnt have ticket tool, even though it does, idk what to do

[scenic forum]

Show a screenshot

[worthy fjord]

do you want the id?

[scenic forum]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in page
You need one of these 3 things to access the dashboard.

Note:

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)
   ⚠️ You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server
   You don't have access to the dashboard if the bot's response is:

- @User is permission level: 0 (User)

[worthy fjord]

reloggingnworked tysm

[dreamy wyvern]

this application not response

[vague urchin]

Hey im new her and can someone pls help because im trying to do a another ticket because my old one deleted himself.

[foggy sparrow]

Are you staff?

[vague urchin]

@foggy sparrow no

[foggy sparrow]

Sadly we cannot help you, since it's the staff settings

[grand lantern]

Hello, is there a way to see all of my previous ticket? I want to see my old ticket that I created but can't find them. I'm not owner of the server. Thank you!

[unkempt moat]

/setup

[versed ocean]

يعيال

[tender cipher]

Hey can someone send me the ticket bot website link?

[silent marsh]

hi Guys i Invitet the Ticket Tool App but when i wanna go to my Dashboard he doesnt find my Server. the Ticket Tool app has Admin right like my own account but he will not sync whit my discord and the Dashboard can somebody help ?

[scenic forum]

nope

[scenic forum]

https://tickettool.xyz/dashboard

[scenic forum]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in page
You need one of these 3 things to access the dashboard.

Note:

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)
   ⚠️ You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server
   You don't have access to the dashboard if the bot's response is:

- @User is permission level: 0 (User)

[tender cipher]

thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 896)

[silent marsh]

ok i have Persmissionlevel 6 but i can still not log in in the Dashboard -.-"

[scenic forum]

Log out and in

[silent marsh]

i done it already multiply times

[scenic forum]

Show me a screenshot of you being logged out

[scenic forum]

Login and please show me another screenshot of that
also use /debug on your server please

[scenic forum]

And youre logged in as the correct account?

[silent marsh]

yes

[scenic forum]

You dont have a second account?

[silent marsh]

nope

[scenic forum]

Please #🎫│make-a-ticket

[silent marsh]

ok

where do i find my server ID @scenic forum

[scenic forum]

use $id on your server and copy the response

[silent marsh]

ok ty

[white trellis]

hi

gulp

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[fair violet]

Bot is down?

[scenic forum]

no

[fair violet]

its offline and no commands are working..

[scenic forum]

use /debug

[urban geyser]

yo i cant like close it

anyolne help?

[scenic forum]

It tells you why

Read the error

[urban geyser]

idk how

[fair violet]

/debug didnt wor

[urban geyser]

idk how i give manage roles permision

[scenic forum]

missing the permission with the X

[fair violet]

OH

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[scenic forum]

@urban geyser check above
needs that in the ticket category

[urban geyser]

yoo oyo yo i dont understand

like

[scenic forum]

https://support.discord.com/hc/en-us/articles/206029707-Setting-Up-Permissions-FAQ

[urban geyser]

@scenic forum it dosent work

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[polar juniper]

is there an way to automatically transcript an ticket once i close it?

so i dont have to press the transcript button first

[thorn halo]

hey there, this is a premium feature

[polar juniper]

ok, thanks

[onyx canopy]

yo how do i setup the ticket tool bot?

[restive condor]

Hi there, here’s a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[onyx canopy]

kk thx

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3030)

[severe trellis]

Hi

[grand lantern]

Thank you!

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 898)

[fair furnace]

Are tickets supposed to provide a transcript of what was discussed in a ticket after the ticket itself has been closed?

[silent lava]

Dashboard > panel configs > transcripts > Transcript channel

[rustic flicker]

Hi Umm what is this server for??

[bleak acorn]

why is it doing this i need help

[rustic flicker]

I just joined but Idk really What is for

[scenic forum]

Ticket tool support

[scenic forum]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it has been used in View Channel, Send Message and Embed Links

[rustic flicker]

I didn't get it like what is a ticket tool support?

[bleak acorn]

channel was locked. im an idiot. thanks for the help

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 899)

[scenic forum]

If you have to ask youre wrong here

Ticket tool is a discord bot

[rustic flicker]

Ooooo

Kk ty

[floral marlin]

eyo mates, does anybody know how to make this kind of panels please ?

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@floral marlin read above

[weary plaza]

I was trying to refresh my tickets for my server and this appears

[scenic forum]

And what is the issue?

[weary plaza]

I’m trying to refresh this to get to another server cause it didn’t load so I hit refresh and it said oops I did this too quick, 3 minutes later it said that still

[scenic forum]

log out and log back in

[weary plaza]

I did

Oop just had to spam refresh

Even tho it was stuck

[nocturne zenith]

Hi

How do I make it so when someone opens a ticket it pings a certain role

[scenic forum]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[fiery blaze]

My ticket tool for a server won’t show in my dashboard, and when I magically entered its panel it displayed this

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will need to use the </botswitcher:1073837726702506004> command to select the White - Primary bot and be able to access your server's Dashboard

Note: Premium features will still work on the normal bot.

[slender minnow]

@fiery blaze

[fiery blaze]

I already tried that seeing if it was that issue

[tight rock]

I wana buy pc where i Can do it

Pleasee

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[slender minnow]

@tight rock ^

[slender minnow]

That error says that you are using the premium bot without a premium subscription.

[tight rock]

Bruh 🤣

[slender minnow]

You will have to switch back to the primary bot.

[tight rock]

And where i Can find it

[fiery blaze]

I’m on the primary, hold on

[slender minnow]

we can't help you sorry

[slender minnow]

let me check from my side

[tight rock]

Ok

[slender minnow]

Try reinviting the bot

Kick the bot and invite again

[fiery blaze]

Okay

[fiery blaze]

Still doesn’t show in Servers to manage

[slender minnow]

Check your permissions

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[fiery blaze]

I think permissions are fine, I re-roled it and it’s still not displaying dashboard

I can send the role hierarchy

[slender minnow]

Is the bot in your server?

[fiery blaze]

Yes

[slender minnow]

Use /permissionlevel and send a screenshot.

[fiery blaze]

Okay

[slender minnow]

In your server ^

[slender minnow]

Try clicking the sync button in the server selection page, if that doesn't helps, you will have to relog into the dashboard (log out and then log in again).

[fiery blaze]

Okay

FINALLY, IT WAS THE RELOGIN THAT WORKED, THANK YOU SO MUCH

It still has Bot Error but if it works, it works

[slender minnow]

Can you open a ticket so that I can have a look.

[inland trout]

Hi, I am trying to figure out how to combine multiple panels into one (multipaneling) but I cant seem to do it, could someone help me out?

Im not finding the instructions on the website very clear, idk where the selection box is or anything

Would appreciate anyone who could help with this 🙏

[fiery blaze]

Okay

[inland trout]

nvm figured it all out 🫡

[visual bloom]

is there an easy way to set up basic ticket system for noobs HAHA

[silent lava]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[silent lava]

@visual bloom read up

[visual bloom]

ty

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[onyx notch]

.

[silent lava]

@onyx notch

[onyx notch]

Oky

[whole plover]

How do I get assistance with something

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[mild badge]

help me

@humble sequoia

[earnest bison]

why wont my server sync

[jaunty olive]

Great.

[jaunty olive]

Elaborate.

[hardy saddle]

how to configure support roles

??

how to configure support roles

[jaunty olive]

Whem you make a panel, go to "permissions" and configure support roles from there.

[jaunty olive]

Just ask your question in chat.

[hoary pier]

How to create menu button

[earnest bison]

nvm

[charred sun]

Need assistance please my five m keeps kicking me out it says time out servers

it also says connection failed

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

@charred sun ^^

[dense fiber]

Buenas,no puedo sincronizar mis servidores en el Dashboard

Ya pude,disculpen.

[jaunty olive]

Explain. A Panel for tickets? or...

[coral idol]

Ticket bot is in my server but I can’t see on dashboard 🤷‍♂️😿
Pls help

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[jaunty olive]

Is it your server?

[scenic forum]

@coral idol read above

[jaunty olive]

@coral idol

[jaunty olive]

Yeah.

[scenic forum]

Please don't ping me

[jaunty olive]

It's a reply. Also #💬│general-chat

[timid fox]

i need a dev pls

me and my friend are haveing problems with the game

<@&1041059309561323560>

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[proper ivy]

hi

Hello ı believe I was banned by mistake. My usarneme is :egemenyrdmci I would like my case to be reviewed Thank you.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

@proper ivy check above

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@fervent dirge

[fervent dirge]

Whaat

[covert thorn]

olá estou com minha conta sendo invadida e fazendo alterações nela alguém pude ajudar ?

[restive condor]

Olá, qual é o problema exatamente?

[covert thorn]

Estou com invasão de conta

Estão acessando toda hora mudando nome mechendo em equipamentos

Gastei mais de 2 mil na acc

Quero pode alterar senha e login

Estão mudando o nome dizendo que está a venda a conta

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[static hare]

I accidentally joined support role, can you remove it?

[jaunty olive]

Support option doesnt do anything.

You do not get a role for it either.

[subtle garnet]

i need help

i have the ticket bot in my server but when members verify they can’t send pictures

idk how to fix it

[uneven depot]

Thats a permission error that has nothing to do with ticket tool

[subtle garnet]

idk how to fix it

😭😭😭😭

pls help

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions- Edit Opened > Attach Files

[subtle garnet]

like the ticket dashboard

[restive condor]

Yep

[subtle garnet]

?

wait where

lemme send a screenshot

hold on

WAIT OMG I GOT IT

LITERALLY TYSM

i was trying everything fr

tysmmmm

[jaunty olive]

How do you get warned for "dming staff"..

[scenic forum]

By dming staff

[jaunty olive]

nahh really

i mean thats NOT a rule

[pseudo ravine]

Please refer to rule 4 in #📂│information

[subtle garnet]

heyy can you help me again

i’m trying to make it do @ staff it’s not working tho

[subtle garnet]

keeps saying this

[silent lava]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it been used in view channel, send message and embed links

[subtle garnet]

anyone

😭😭

LOLLL

[silent lava]

I can’t help while someone is helping u

It’s one per case

[subtle garnet]

ohhh

he’s offline tho

[azure fractal]

Thanks

[silent lava]

In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})

6. Save changes

U can’t use the both format

[subtle garnet]

like this?

[silent lava]

U did this {@roleid } which is wrong

[silent lava]

Yeah now save and send

[subtle garnet]

okayyy

[spiral birch]

Can someone help me I’m trying to setup my dashboard for tickets but it keeps saying command errors and I’ve gone on the dashboard and it’s saying the bots fine. Anybody else having issues?

[silent lava]

What errors exactly it’s showing for ya

[silent lava]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it been used in view channel, send message and embed links

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[subtle garnet]

it worked tysmmm

[silent lava]

Nws

[silent lava]

@spiral birch read Above

[spiral birch]

Yeah it has those permissions and it’s not allowing me to use any other commands

After I was able to make the two, it doesn’t make sense

[silent lava]

Wait hollon so the bot is having all this perms and still doesn’t wanan setup?

[spiral birch]

Yes, can’t do debug, nothing else now entirely

[silent lava]

Ticket Tool is missing the SEND MESSAGE permission for that channel

[spiral birch]

It does have permissions

[silent lava]

Did u make sure it have all these perms

Cuz that’s the only way

Jt recheck on em again

[wispy atlas]

Chat

I need help

Plis

Can you help me

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[spiral birch]

Yeah not working still

[scenic forum]

Lacking all permissions with the X inside the channel /debug has been used in

[spiral birch]

It has all those permissions lol

[scenic forum]

It infact does not

Show me a screenshot of it having those CHANNEL permissions

[scenic forum]

Discords channel permissions not the dashboards

[spiral birch]

I’ve already sent this as well back in the beginning

[scenic forum]

These are NOT channel permissions

These are ROLE permissions

Enable these permissions in the tickets CHANNEL permissions

[spiral birch]

In which I did, I don’t see anything else for me to change

[scenic forum]

Channel permissions look like this

Click on the channel -> Edit -> permissions

NOT SERVER SETTINGS and the role

[spiral birch]

Okay

[scenic forum]

Now give it all of these please

[spiral birch]

Okay it’s done

[scenic forum]

Use /debug inside that channel again please

[spiral birch]

Okay

[subtle garnet]

how do i fix this

😭

[silent lava]

Check panel configs > buttons > create ticket

And allow to open a ticket

[subtle garnet]

this?

[silent lava]

Yes now turn off the support team only

[subtle garnet]

OH

LMAOOO

THANK YOUUU

[silent lava]

Nws

[subtle garnet]

omg now i have another question

[silent lava]

Go on

[subtle garnet]

how to get all these people out of the ticket

and only keep the person who opened it in it and staff

[silent lava]

Same as that photo add the allowed roles to get access to the ticket

[subtle garnet]

like i only have like @ social which is a all members roles

😭😭😭

[silent lava]

Do u have a role for staff ?

[subtle garnet]

yes

wait i got it

[silent lava]

See this don’t enable the support only jt add the role alr

Got it ?

[subtle garnet]

thank you smmm

[glossy axle]

Alguém Br pra me ajuda

[humble sequoia]

Olá, adoraríamos ajudá-lo, mas se você não nos disser no que precisa de ajuda, não poderemos ajudá-lo :(

[gilded kelp]

guys why im getting this problem?

in my panel i cant do anything

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[frail wedge]

How can I have a close reason?

[versed sage]

is it down

[foggy sparrow]

No, it is not down, why do you ask?

[winter quartz]

I subscribed

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

@winter quartz ^

[ocean brook]

Hi

How do I set up questions before user create a ticket?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

@ocean brook read above

[ocean brook]

Thanks

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 901)

[ocean brook]

How can I ping staff role whenever someone creates a ticket?

Please help

@scenic forum

[ocean brook]

No mods?

[harsh geyser]

Hi how do you make a Ticket?

[ocean brook]

set up on dashboard

[harsh geyser]

K

[visual bloom]

how do we set up ticket system on our server

[restive condor]

Hi there, see below please

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[alpine fjord]

hello, is there an option to close all tickets that are open

then delete them?

[silent lava]

By doing by itself yeah it’s auto The auto delete is a premium feature

[alpine fjord]

oh so theres no way to delete all ticket automatic without premium?

[silent lava]

Yup

[lament lark]

how to edit my panels preview message

[restive condor]

Hi there, see below

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[lament lark]

i cant edit it.

[restive condor]

You removed the embed, add it back please

Click on "Add Embed"

[lament lark]

thankyou so much

[silent spruce]

how do i make my ticket have a different text and more options to pick from?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[silent lava]

@silent spruce Check above

[silent spruce]

It’s not letting me change anything

[scenic forum]

Can you show what you mean

[silent spruce]

I can only change the Welcome to our… but not the other things and someone else did it for me but I would like to change it

[scenic forum]

The dark fields need premium to edit

[storm pebble]

Hi

What is this @upper flower

I can't create ticket

@worldly helm

@pseudo ravine

@lament prairie

[worldly helm]

Please do not ping staff or the team lead.

[storm pebble]

Okay

I just wanna fix this problem so

I ping

[worldly helm]

Pinging will not get you help any faster.

[grizzled summit]

Continuing to violate our rules will result in escalating action being taken. Please review them in #📂│information .

[wispy atlas]

I need help

[humble sequoia]

@wispy atlas, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[neat condor]

Hello, I have a questions about perms for TicketTool. Are admin perms required for the bot to be able to use the $add [user] command? It has Manage Roles perms globally, as well as manually added for the category, but it keeps saying "Missing Permissions" when we try to add a user to the ticket.

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[silent lava]

@neat condor

[neat condor]

I ran the debug, and it has all of the perms it needs, but it still is not working 🤔

For some reason, when a ticket is opened the Manage Roles perm is disabled, but only for the ticket. I've tried adding a user with $add [user] [ticket] from a different channel where TicketTool still has perms, and it doesn't work there, either. We are still able to use the $add [role] command, though...

[scenic forum]

use /debug INSIDE a ticket please

[neat condor]

It shows the same result. All permissions have

[scenic forum]

Can you show the command returning that error

[neat condor]

This is the command and error.
I duplicated the exact same perms on global, category, and channel levels in another server to test. The command worked in the test server.

[scenic forum]

Just to rule out permissions
Can you give the bot administrator and run the command again?
Remove it afterwards again

[neat condor]

It does work with admin perms. Tried again after removing admin perms, and got the same error again. I have checked the perms again and they look correct and match the debug

[scenic forum]

Could you enable this in the role and channel perms and try again?

[neat condor]

Same error

[scenic forum]

Then please #🎫│make-a-ticket to receive a staff members help

[neat condor]

Thank you!

[wispy atlas]

Hola

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[pallid widget]

Yo

[humble sequoia]

@pallid widget, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[pallid widget]

Yo

[scenic forum]

Keep this channel for support.

[narrow salmon]

guys i need help

[tawny sedge]

yo how do i make a moderator be able to see a ticket that has been made?

[narrow salmon]

when i do delete ticket the player or person he cant see the msg

help please

[covert swallow]

Youll need to add your mod role a Support Team Role

(Panel Configs > General)

[covert swallow]

Sorry could you rephrase your issue? I'm not quite sure what you mean

[narrow salmon]

when i click delete the ticket after open it
the player he cant see the msg
this ticket will deleted after a few sec

[covert swallow]

Are you trying to make it so the close button doesnt automatically delete the ticket?

[narrow salmon]

no how u cant understand me

can u join my server or i will do screen share
to see it

?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[steep iris]

any idea how I can make it so when people create management tickets, it lets management see it

we've tried everything

[covert swallow]

Youll need to add your management role a Support Team Role

(Panel Configs > General)

[steep iris]

It is

[rough sierra]

Hey,
I've tried to get multiple channels/tasks for ticket tool so members can choose the one that fits the best to their problem. But I don't really have an idea on which panel I have to find it

[covert swallow]

If you want to send your server ID and which panel is causing the issue I can take a look

[steep iris]

1442478311312724061

[steep iris]

What do you mean which panel?

[tawny sedge]

why does it say my ticket tool did not respond

[covert swallow]

Each different type of ticket is from a different panel

[scenic forum]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it has been used in View Channel, Send Message and Embed Links.

[tawny sedge]

ty

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 902)

[tawny sedge]

it just says this application did not respnd again

[scenic forum]

Have you attempted reading what i wrote?

[tawny sedge]

yes i did /debug but it says the same thing

[steep iris]

Management Panel

[scenic forum]

Then tell me
What did i write

[tawny sedge]

If the bot isn't responding when doing /debug

[scenic forum]

what about the rest?

[tawny sedge]

dont understand it

[prime zephyr]

Is there a ghost ping option on the bot?

[scenic forum]

There is even a video on it.

[covert swallow]

You set the permissions for the support team to not be able to view the ticket

To fix this go to the panel configs page on the dashboard, select your management panel from the dropdown on the top of the screen, click permissions, Support opened, and then change "View channel" from ❌ to ✅

[scenic forum]

Not that im aware of

[covert swallow]

No

[tawny sedge]

@scenic forum ty its working

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 903)

[rough sierra]

Not to rush or something, but has this been missed?

[steep iris]

Thank you sorted.

[iron night]

Gave +1 Rep to @covert swallow (current: #15 - 530)

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@rough sierra above you can see the 2 optins you can use for having multiple ticket types
For the later part of your message i dont really understand what you were tryign to say with that

[radiant glen]

is this how you achieve the multiple buttons

not a dropdown, the multiple buttons to open a sorted ticket

[scenic forum]

Multiple ticket creation buttons, yes

[rough sierra]

Ah thanks, I'll take a look.

To make my message more clear;
I've tried to say that I have the regular ticket system now, with one button. What I would like to add, is a ticket system with different buttons to get them more sorted per topic, under specific categories.
Hopefully this is a bit more clear

[scenic forum]

Both options above are how you can achieve that
One is using multiple buttons (the method you mention here) and the second is using discords dropdown feature

[radiant glen]

i did this and it keeps coming out like this

[scenic forum]

Because you have dropdown enabled

Panel config -> dropdown style -> Enable select style

[radiant glen]

ok fire thanks

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 904)

[radiant glen]

last question for the buttons they all lead to different things, but all say "open for ticket" instead of the name of the category theyre supposed to be in. Do I have to manually go into each panel and change the button?

[heady forge]

my server wont appear in the dashboard even though i have the bot invited

[radiant glen]

maybe check if the bot has roles

[scenic forum]

Manually change each create ticket button, yes

[scenic forum]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in page
You need one of these 3 things to access the dashboard.

Note:

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)
   ⚠️ You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server
   You don't have access to the dashboard if the bot's response is:

- @User is permission level: 0 (User)

[heady forge]

thank you! logging out worked, much appreciated

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 905)

[rough sierra]

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 906)

[icy vigil]

Hi

Hi Ticket Tool Support Team,
I’m the owner of a Discord server and I’m currently using Ticket Tool for managing tickets. I have a question/issue regarding Roles and AutoMod:
I want a system where:
When a user opens a ticket, they automatically get a Role (e.g., Ticket-User).
When the ticket is closed or deleted, this Role is automatically removed from the user.
Currently, I have Ticket Tool set up and tickets are opening as channels inside a category.
I also have Discord AutoMod set to block links, but I want the users who open tickets to be able to send links inside their ticket channels without being blocked.
So what I need:
Step-by-step instructions on how to configure Ticket Tool so that the user gets the Role automatically on ticket creation and loses it on ticket close/delete.
Confirmation that this feature works with the current version of Ticket Tool in 2026, and any requirements (like Premium or certain ticket styles).
Thank you very much for your help!

[primal pumice]

Hey guys, I have a question. I started trading yesterday but I cannot see money on my account. It is my first time so how many days I have to trade then I can see my payout

[scenic forum]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[scenic forum]

Panel config -> Ticket -> Image below
You'd want to add the role you want in the boxes i marked

Regarding Automod im afraid we cannot help you as its outside of Ticket Tool

[icy vigil]

So is this will work ?

[scenic forum]

You should be able to whitelist specific categories/channels tho

[jovial wasp]

how do i add bot

[scenic forum]

If you have premium. Yes

[icy vigil]

I don't have premium

[scenic forum]

Click on @pseudo glen and press Add App

[scenic forum]

Then the role assigning part wont work as thats a premium feature

[icy vigil]

Is there any ways to solve it ?

[scenic forum]

Purchasing a premium subscription

[icy vigil]

The problem is I don't Wana pay rn

For premium

[scenic forum]

You can use a one time 7 day trial on your server
However once the 7 days are over all premium features will cease to function

[icy vigil]

No I want to solve it to be with me without limited time

[scenic forum]

Then im afraid we cannot help you

[icy vigil]

Oh hmm okay wait what is the premium cost 🤔

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[scenic forum]

Price is in the image

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$7.99 - Monthly
$66 - Yearly

[icy vigil]

What is the code ?????

[jovial wasp]

how do i make it like do a ticket and send it to to owner

[scenic forum]

Primarily for premiums purchased via crypto

Nothing free.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@jovial wasp look above

[icy vigil]

Okay so can I try the free premium

[scenic forum]

one time 7 days and afterwards all premium features will get disabled

[icy vigil]

What if someone tried to click on get the 7 days free ?

[primal pumice]

Happy can you answer

[scenic forum]

Then they redeemed it

[icy vigil]

What is that mean ?

[scenic forum]

I already answered your

[scenic forum]

That they used the trial

[primal pumice]

I just want to know how many days I can see money on my payout coz its my first time to trade and I don’t know how to use ur ticket

[scenic forum]

Read what i wrote

[icy vigil]

Is there any free way ?

[scenic forum]

There is a ONE TIME free 7 day trial

afterwards all premium features will be disabled

[icy vigil]

Okay

But I opened a ticket so can I close it ?

[scenic forum]

Im not a staff so i cant answer that

[primal pumice]

Just tell me how many days u can answer too

[icy vigil]

Okay

[scenic forum]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[icy vigil]

I will wait until the staff answer me

[scenic forum]

just be aware that their answer wont be any different from mine

[icy vigil]

Okay

[dire bobcat]

السلام عليكم البوت قاعد يعطي رتبه ل اي شخص يفتح التكت

[jovial wasp]

how do i make it so ppl who make a ticket can type in it

[primal pumice]

Can you send ticket to me

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[restive condor]

^

[restive condor]

Hey there! That's how it should be by default. Is that not the case?

[restive condor]

Hi there, what exactly do you mean?

[gilded trench]

Anyone who opens a ticket will automatically receive an administrative Rool.