🆘│community-support

[jovial tide]

@silent lava ????????????????????

[restive condor]

Please be patient. You already have a ticket open

Wait on a response there

[silent lava]

Oh

[silent lava]

Er hat dich zu einem Ticket hinzugefügt

[jovial tide]

can someone write in my ticket

[jovial tide]

sehe ich nd

[novel raven]

Be Patient!
Someone will get to you when they can.

[silent lava]

Du nich

T

?

[jovial tide]

nein

[silent lava]

Oh

[jovial tide]

was jetzt?

[scenic forum]

Da du ein ticket aufgemacht hast musst du in diesem warten.
Wir dürfen dir nichtmehr helfen

[jovial tide]

ich sehe das ticket nd mal

[silent lava]

Das Problem ist, dass ich keinen Zugang zu Tickets habe

[jovial tide]

oh kann mir happy helfen

[silent lava]

Bitte um einen

Ping

[jovial tide]

um was

kann mich bitte ein mod in meinem ticket pingen währe sehr nett

[novel raven]

Bitte haben Sie Geduld, Ihr Ticket befindet sich in der Warteschlange und wird beantwortet, sobald jemand verfügbar ist.

[silent lava]

Ich habe keinen Zu

Gang

Ja

Chillen

[wary grove]

hello i wanted to ask if i can do claim botton after someone open a ticket

[foggy sparrow]

$claim

That is a premium feature

[jovial tide]

ich will nur ein ping dass es wieder da ist

halooooooooooooooo?

[desert sapphire]

So I have adminstrator access in 3 servers, all use the bot, two of those are mine personally and I see them in the dashboard but the other one where I can manage/add other bots, for some reason I can't access the dashboard for that server

[scenic forum]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in page
You need one of these 3 things to access the dashboard.

Note:

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)
   ⚠️ You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server
   You don't have access to the dashboard if the bot's response is:

- @User is permission level: 0 (User)

[desert sapphire]

Seems I'm on level 0 , I'll have to ask the manager, but what I don't understand is that I have adminstrator access in the server and I am able to manage/add other bots in the server.

Thanks for the help

[ornate ginkgo]

hi there, how do i get my panel id? I am trying to use the /panel command to post a ticket panel only when its needed temporarily (as to avoid using the dashboard send each time)

[silent lava]

Hey

U can get it

[ornate ginkgo]

hi

[ornate ginkgo]

?

[ornate ginkgo]

ohhh

[silent lava]

It’s that number

Next to each option

[ornate ginkgo]

perfect thank you!

thanks @silent lava

[iron night]

Gave +1 Rep to @silent lava (current: #120 - 9)

[silent lava]

Yo

Nws

[worldly helm]

https://discord.com/channels/509192800865353738/1485207232068063412

[wooden raft]

How do I fix this???

My serve requires age verification and all transaction photos are these

[thorn halo]

You require ticket tool premium for transcripts to save up to 8mb of images per
The free version does not save images due to storage being costly

[pure tree]

hi its there anyone who can help me with an invitation code for animenexus?

[restive condor]

No, you are still in the wrong server

[fickle lance]

Hi, can someone help me with some settings for Ticket Tool in our server? They seem to be all correct, but our team can't see Support team ticket controls after they close a members ticket (ie: Re-open ticket, Delete ticket, log transcript, etc..)

If you need any info from me, tell me exactly what to send over and I'll do it. Just really would like to get this fixed.

[thorn halo]

does the ticket instantly delete after they close it?

[fickle lance]

The original issue we were trying to fix was the ticket instantly deleting after closing for members.

Members were complaining that the ticket would instantly delete after we closed it. Upon fixing it, a new issue is now happening but on our team's end. Staff who have access to the tickets can't see the Support Team Ticket Controls after closing a ticket. The ticket also needs to be manually closed for some reason when before it would disappear on its own.

Being guided to fix these issues would be very very helpful!!

[thorn halo]

Members were complaining that the ticket would instantly delete after we closed it.
the ticket will private itself from the member who opened it after closing it, leaving only staff with access

can you show me a screenshot of the page https://tickettool.xyz/dashboard/server_id/configs#pc-menu/pc-general ?

[fickle lance]

Right. That's what we wanted to originally fix, but from what you're saying, there isn't any way to go around them seeing the ticket after it being closed for some time? It'll always automatically close on their end?

[fickle lance]

Moderator, Admin (me), and Managers have access to the main Support tickets. There are currently 3 different ticket options in the server. These screenshots for all 3.

[thorn halo]

so you dont want to have the member lose access to the ticket on close?

[fickle lance]

Not immediately, no. We would like them to have it stay there for at least 30 mins after close just for instances where we would resolve an issue when they weren't online at that moment, they can look back and see what action(s) we took, etc..

The main issue now is our Staff not being able to see/use these ticket controls at all now upon them closing a ticket.

Maybe it's the Permissions? Should I send those over to give you a better understanding for what's going on?

[thorn halo]

We would like them to have it stay there for at least 30 mins after close
unfortunately not possible, how about you dont close the ticket at all until its fully resolved?
The main issue now is our Staff not being able to see/use these ticket controls at all now upon them closing a ticket.
i see you have 2 step ticket enabled for all of the panels, so this ticket controls message should send every time on ticket close, is the message not there at all?

[fickle lance]

1. No worries, I figured.

2. It should send every time the ticket closes, but it's not showing up at all for them. It shows for me, but nobody else with those roles.

Maybe the issue lies in the permissions? I can send those over if it would be helpful.

[thorn halo]

It should send every time the ticket closes, but it's not showing up at all for them. It shows for me, but nobody else with those roles.
by "those roles", you mean your support team? can you have one of the support team members there send a screenshot of what they see on ticket close?

it may be an override issue

[fickle lance]

This is all they see when they close a ticket.

[thorn halo]

what shows up after they refresh?

[fickle lance]

Ticket isnt there, completely gone for them after closing.

[thorn halo]

for your support team?
can you show me a screenshot of https://tickettool.xyz/dashboard/server_id/configs#pc-menu/pc-permissions/pc-permission_support_closed ?

[fickle lance]

Yes, for my Support Team.

Enable "View Channel"?

[thorn halo]

yes, please enable that

[fickle lance]

Ok amazing, it's showing up now. I may have messed with the wrong category for it not to work properly.

[fickle lance]

And for the ticket closing on its own, how would we go about that instead of now having to manually do it?

It was working before, I think I may have just fudged with a setting. But not sure what.

[thorn halo]

what do you mean it closes on its own? after some inactivity or is someone else closing it?

[fickle lance]

Usually after our Staff would close a ticket, the "closed-2423" ticket would be in our ticket list for a good 1-2 hours, something like that, and then it would just disappear. Is there no toggle for that on Ticket Tool?

[thorn halo]

most likely a staff member is manually deleting it

you can enable logging these actions at https://tickettool.xyz/dashboard/server_id/configs#pc-menu/pc-logging so you can see who deleted the ticket

[fickle lance]

Gotcha. I appreciate all of your help!

[thorn halo]

[spring pike]

yo how do i make the bot purge tickets after 2 hours or sum

[silent lava]

Hai

So u mean when the the tickets owner isn’t active

Jt delete or close the ticket

[spring pike]

yeah but when tickets r closed dey js staythere

[silent lava]

?

Yes

Wait yo

[spring pike]

i might b slow but huh

[silent lava]

Brb

[silent lava]

it's possible with the Automation option, but this is a premium feature

[spring pike]

bruhhh,,, nvm its fine den

[silent lava]

That’s how ticket tool works

[spring pike]

i mean i guess

thanks tho gang

[silent lava]

Gotcha mate

[silent lava]

Yes

How can I help you

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hallow zenith]

How do I make a ticket to report someone

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gloomy helm]

السلام عليكم، يوجد دعم عربي؟

[silent lava]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[gloomy helm]

Thank you

[iron night]

Gave +1 Rep to @silent lava (current: #112 - 10)

[silent lava]

Nws

[near grail]

Opa

[floral locust]

I need help setting up the ticket tool in my discord

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[thorn halo]

@floral locust refer above^

[floral locust]

i added the ticket tool bot to my discord but on the website it doesnt show my discord under the servers with ticket tool

do i need to be the owner because im making this for someone else but they gave me the highest role

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[floral locust]

awesome i see it now tysm

i had to log out then log back in

thanks @thorn halo

[iron night]

Gave +1 Rep to @thorn halo (current: #59 - 41)

[lucid plover]

كيف اصنع التذاكر في سيرفري

[south carbon]

I think bot is down

[radiant valve]

Its not

[gilded seal]

need help setting up my discord

[flint tendon]

Is there a limit of the number of tickets that can be opened ? And is there a limit of the number of tickets that can be opened simultaneously?

[midnight heron]

Yall

Can't use the ticket says I don't have permission

I was tryna make an appeal

You don't have permissions to use this. Says the bot

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@gilded seal check above

[scenic forum]

Discord channel limit is 500 channels
And with threads it's 1000 opened ones

[scenic forum]

Check with their staff. We cannot help you

[sullen marsh]

I created a ticket and members are having this issue, what does this mean and what do I have to do about it?

[static magnet]

I need to get unban on rivals

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[west vale]

Recuperar senha

[static magnet]

Pls help I got on rivals

[scenic forum]

⚠️ Please read the messages previously sent ⚠️

[gray pilot]

@scenic forum

[scenic forum]

⭐ No ⭐

[gray pilot]

Y

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[daring hill]

helo

I have a problem with a ticket, when I upload it and give it admin permissions on the dashboard, I don't have that server.

[thorn halo]

are you referring to access ticket tool through the dashboard?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[daring hill]

yes

I have an admin account.

[thorn halo]

please go to https://tickettool.xyz/logout and log back in

if that doesnt work, show me ticket tools response to /permissionlevel

[magic minnow]

How can I send apal massage cuz my account got banned

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[marsh isle]

Oi

Alguém ai

Comprei uma conta

E nu me deram a senha eo nome

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[south carbon]

I’ve been having this problem

[foggy sparrow]

Check for permissions

$permissions

[south carbon]

Do I do that here or in my server?

[foggy sparrow]

$help

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[south carbon]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[foggy sparrow]

@south carbon read above

[south carbon]

That’s what I did I’m getting the same message

[foggy sparrow]

Do me a favor and do $debug in your site, share the screenshot of the output here

[tacit burrow]

hello how can i add a member in the ticket who has not the ticket owner ?

[foggy sparrow]

Use /add

[inner arch]

Whats happening here?

This is what I get when I try to access the dashboard

[silent lava]

Hai

U gotta have to check ur levels

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@inner arch read above

[inner arch]

I was able to find and access my server just fine, then I started editing things and that popped up

[silent lava]

Jt /debug and erase the thingy

And reload ur page

[south carbon]

What?

[foggy sparrow]

Just type $debug in the server where you are hosting the ticket tool

[south carbon]

It’s only giving me 2 options (the discord serverss) to edit but I don’t want those I want the one I am in (I am the owner)

[south carbon]

Alright

[tacit burrow]

thx

[iron night]

Gave +1 Rep to @foggy sparrow (current: #146 - 6)

[south carbon]

I did but it got deleted

[inner arch]

I've done all, I keep getting the same error whenever I try and load anything

I have the right permission level as well

[silent lava]

Gotchu

[silent lava]

Again /permissionlevels u sure u got the req levels and admin perms to get access to the dashboard

So what exactly is the error and when does it pop up

[foggy sparrow]

Lemme see if I can find someone who knows more than I do

[pseudo ravine]

Ticket Tool is missing the “Send Messages” permission in the channel

[south carbon]

I set it to were it can send the message to any channel

[pseudo ravine]

Ticket Tool is missing the “Send Messages” permission in the channel

[south carbon]

Thank you so much it’s working now

[iron night]

Gave +1 Rep to @pseudo ravine (current: #2 - 1718)

[pseudo ravine]

You’re welcome, glad we could help! Thanks for choosing Ticket Tool!

[half pasture]

help

[half pasture]

help

[silent lava]

If u don’t state ur problem

How’d we help ya

[half pasture]

sorry

so memebers cant open a ticket the bot respond u you dont have permission for this

[silent lava]

Oh u mean ur members can’t open the ticket

[half pasture]

yeah they cant create a ticket

[silent lava]

Can u go for me the dashboard >panel configs > bottom> click the open edit

And show me the permissions

[half pasture]

yeah

[half pasture]

in frequently used configs?

[silent lava]

U can access to dashboard

?

Check panel configs > buttons > create ticket

If so try This

[half pasture]

yes tehere is nos such thing

[silent lava]

Yes bottons

Mb

[silent lava]

Check panel configs > buttons > create ticket

[half pasture]

okayy i did now what

do i turn off the support team only

[silent lava]

What happened

[half pasture]

let me see if its fixed

[silent lava]

Yes take ur time

[half pasture]

its fixed thank youuuu

[iron night]

Gave +1 Rep to @silent lava (current: #107 - 11)

[silent lava]

Glad

Have fun

[half pasture]

u too

[silent lava]

If u needed any

U can always come here

[half pasture]

https://tenor.com/view/deroldshan-gif-23730746

will do !

[ancient yew]

Henlo. Is there like a quick crash course for this bot in this server?

[peak jay]

hello quik question how do i make the bot ping a sertain role when a ticket is created?

[silent lava]

But editing the msg for ticket

[peak jay]

huh?

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[silent lava]

Through ur panel

[peak jay]

yes i see but the problem is that i need to use some code wich i dont understand

oh nvm i found it

[silent lava]

Well dw

In the Message Content use one of the role mention syntax (@Role Name} / {Role ID})

That’s how to mention A role

[peak jay]

ah

yeah i can clikc variables and it would explain what to use

tysm

[silent lava]

Did u get it

Or need help

[hardy spade]

Warning: Unable to close ticket, missing permissions ManageRoles

What is the cause of this problem?

[silent lava]

What is ur roles

R u an admin

[hardy spade]

Yes

[silent lava]

And u can’t use the ticket

Jt enable the permission

[peak jay]

uh i did what you told me to and it stil dont work, did i do sum wrong?

it wont ping the role.....

[silent lava]

U have to <@&roleid>

And if it’s a user jt

<@id>

[peak jay]

its a role

[silent lava]

.

[hardy spade]

I didn’t understand what you meant

[peak jay]

but when i go into variables it said i need t odo {@role name} so now {@&roleid}

[silent lava]

U can do both

Could

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[silent lava]

@hardy spade check the bot’s permission

[peak jay]

yes but that doesnt work it js shows the command

[silent lava]

Mate yk how to get a role id

[peak jay]

fixed 😭

i had a space thts why

[silent lava]

Have fun

[peak jay]

ty

[silent lava]

Was gonna say it

[peak jay]

lol

[silent lava]

Nws

Have fun

@hardy spade did that work

[hardy spade]

"Yes, thank you."

[iron night]

Gave +1 Rep to @silent lava (current: #100 - 12)

[onyx robin]

I have a Discord server with Ticket Tool in it, but on the dashboard on the website I can't find the Discord server. Why?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@onyx robin read above

Make sure u have the req levels

[onyx robin]

Thank you

[iron night]

Gave +1 Rep to @silent lava (current: #99 - 13)

[woven thunder]

Hello their. I have purchased from G2a coins and i received a code. Who should i contact now ?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[craggy pagoda]

A member of my staff team cannot acces the tickets even tho i have added the role for them to access it

[silent lava]

Can u show me the staff permissions

[wheat quail]

Please help me I don't understand why it doesn't let me close the ticket when I did put an emoji. I ensured to Save Changes

[silent lava]

U have to send the emojis id correctly

[wheat quail]

what do u mean?

[silent lava]

U can jt try this in ur server

$id(emoji)

[wheat quail]

in the parentheses i put the emoji Id?

[silent lava]

U could do both if u want

[wheat quail]

$id(1270850186121576519)

$id (1270850186121576519)

uhm

[silent lava]

See

Do it in ur server

[wheat quail]

ok let me see

[silent lava]

$id🥀

It should work

[wheat quail]

this is what it said

[silent lava]

Hey there! Please don’t ping for support
You can use the $id command on your server, followed by the emoji, to get the correct format for custom emojis. Then put that into the “Emoji” field for that dropdown item. (Dashboard > Panel Configs > Dropdown Style)

[wheat quail]

i dont understand...

[silent lava]

Gotchu mate

[wheat quail]

$id and then the emoji

[silent lava]

Yes

Do do custom emoji

[wheat quail]

$id

[silent lava]

See

[silent lava]

And yeah that doesn’t matter
But I need what it shows to staff

[wheat quail]

it gave me this

[silent lava]

Where u putting it

[wheat quail]

where do I?

[craggy pagoda]

Wdym like what the bot it showing staff?

[wheat quail]

Where do i put the message

[silent lava]

yes

[silent lava]

Yes

[wheat quail]

huh

[silent lava]

Mate where ur putting the id

[wheat quail]

where do i put $id 🔒

[wheat quail]

can u send a video of you doing it?

[silent lava]

That’s not what I meant

I mean when ur staff clicking on create a ticket

What does the bot say

[silent lava]

Gotchu

[wheat quail]

thank u

[craggy pagoda]

The staff cant see tixkets that are already made the new ones are fine?

[silent lava]

Oh enable read history permission

[silent lava]

Yo see the id

Where u putting it

So after u copy it

[wheat quail]

im not putting a server emoji im putting a default windows Emoji

[hushed crescent]

Hi

[silent lava]

Oh

What does it say

[wheat quail]

i forwarded them here

[silent lava]

And btw what is emoji for

[wheat quail]

replies with this

[silent lava]

Is it a msg

[wheat quail]

Closing the ticket

it says ane moji is required for non-premium or something

let me find the screenshot rq

[silent lava]

Oh that’s a premium thingy

To change the close emoji

[wheat quail]

whats the default idk what it is 😭

[silent lava]

It’s jt a default

U can’t change permissions

[wheat quail]

no whats the default emoji so i can put it back

[silent lava]

Mate I’m lost

[wheat quail]

bc its not letting me close the ticket it says the non-premium ephemeral warning

[silent lava]

Oh but u changed the emoji

[wheat quail]

What do I put in this field?

[silent lava]

It’s not letting u choose ?

What u want

?

[wheat quail]

Mate this is the full screen i havw rn

[craggy pagoda]

That still didnt work?

[silent lava]

Choose the emoji ?

[wheat quail]

i did

i even removed it

none of them work it gives error.

even if i do pick an emoji

i tried removin it but didnt work

[silent lava]

Can u choose again

And show me

[silent lava]

Not within discord role

[wheat quail]

wait im trying a thing

[silent lava]

Via dashboard

[wheat quail]

hey

[silent lava]

Did it work

[wheat quail]

so i just verified something so I i have two panels for different reasons

[silent lava]

Bro

[wheat quail]

i made them both follow the same emoji, text, color, and formatting

the 2nd worked but the 1st one still is not working

[silent lava]

How

[wheat quail]

they both have the exact same label color n all

[wheat quail]

idk bro thats why i came to support 😭

[silent lava]

No I mean like show me the panels option

And the dropdown

[junior crescent]

Is the bot down or something?

[silent lava]

Format

[wheat quail]

hey ill be back in a few mins

[foggy sparrow]

No it is not, why do you ask?

[junior crescent]

I made a new server the other day, and added the bot, but when i go to dashboard, it doesnt show the server?

[silent lava]

✌️

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[wheat quail]

could you be more clear on what exactly I should show?

[junior crescent]

Tysm 🫶🫶

[silent lava]

So can u show me what it’s displaying within the sec one

[wheat quail]

okay let me do that rq

Theres the ones that work and the other doesnt. The first one doesnt work it says something about non-premium buttons. The 2nd works.

Keep in mind they both have the exact same settings

EXACT SAME

mopeys?

[silent lava]

Oh so yeah ur if ur not premium u cant jt use leave it empty

U have atleast to choose an emoji

[wheat quail]

they both have the exact same settings, including emoji. I put the same emoji, name, etc

they both are two different panels

one works the other doesnt

[silent lava]

Gotchu

[wheat quail]

do you know whats wrong?

[silent lava]

Can u try another emoji

And then add the lock again

[wheat quail]

okay

i tried that thrice already but ima try again

here pleasee see them

[silent lava]

Bet

Ngl mate u should open a ticket

#🎫│make-a-ticket

Dashboard > Panel configs > Buttons - Button confirm close Ticket, there must be at least one text in the Button text field or enabled Button emoji

[silent lava]

@wheat quail Read this

Before

[wheat quail]

ok let me see

[wheat quail]

ohh wait i see 😭

[silent lava]

U forgot to add

The bottom text

Phew

[wheat quail]

no my emoji was disablled

my text was there

[silent lava]

Oh anyways

I’m glad I helped

[wheat quail]

thank you so much for ur help

[silent lava]

And it worked

[wheat quail]

thanks @silent lava

[iron night]

Gave +1 Rep to @silent lava (current: #97 - 14)

[silent lava]

Ty mate

[iron night]

Gave +1 Rep to @wheat quail (current: #448 - 1)

[wheat quail]

yw

yo wait

its still not working 😭

[silent lava]

💀

[wheat quail]

it says system failuere

[silent lava]

Still the same

[wheat quail]

one second let me check the other buttons

[silent lava]

Error

[wheat quail]

ok i fixed it

it works now ty again

[silent lava]

Nws mate

[wheat quail]

do i do the rep thing again

thanks @silent lava

[iron night]

Gave +1 Rep to @silent lava (current: #91 - 15)

[wheat quail]

cya later 🫡

[silent lava]

Oh cya mate

And I’m glad it worked

[wheat quail]

me too :D.

[restive condor]

If you've already told them to open a ticket, that's it. The entire staff team has already been pinged

We will take it from there

[silent lava]

Mate sorry I jt found out how to fix it

[restive condor]

Still

[silent lava]

Btw did he open a ticket

[restive condor]

Yes

[silent lava]

How could I fix this sir

[restive condor]

^

Their ticket has been closed already

[silent lava]

No like how could I fix this

[restive condor]

^

[silent lava]

So I’m free

I helped too many today

[limber trellis]

Hi! The page isn’t loading for me — it just stays blank

[foggy sparrow]

You stole one of my helps tho

[silent lava]

I told ya

I didn’t ping the dude

U ping him

And tell him to read above

[foggy sparrow]

#💬│general-chat

[limber trellis]

Can anyone tell me what the problem is?

[wheat quail]

im sory a closed it a lil late

[restive condor]

It's ok

[wheat quail]

try reopening your browser or changing to another browser

[limber trellis]

I tried it on Edge, but it doesn't work either.

[wheat quail]

and check if there's an issue in your Internet connection

this is highly unlikely bc it shows another page in Edge, but in Chrome idk; change your Primary DNS Server to 8.8.8.8 which is Google or Chrome's DNS Server and I suggest you put the alternative DNS as 8.8.4.4

[limber trellis]

Changing DNS worked, thanks👍

[wheat quail]

your welcome

can u thank me lol if it helped ya

prety sure it works that way

[timid hornet]

I dont get pinged when someone makes ticket i went to support team roles and added the roles and it dosent show the roles in the ticket

[silent lava]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes
   Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to mention this role setting enabled

[mortal spoke]

Hey so, im makin a new server and im tryna use the Ticket Tool for new members to verify their age.
But testing with close friends they say when they join as new members they dont see the message from the bot to "make a new ticket" untill i re-send the command
there something im doing wrong or?
I have it set so the channel that HAS said verification cant be viewed untill they accept the rules and gained a specific role

[foggy sparrow]

Ignore it my bad

[timid hornet]

Thanks man 😄 . Btw do you know how to make it so when it makes ticket it requires u to say the problem first to able to make one

[iron night]

Gave +1 Rep to @silent lava (current: #90 - 16)

[silent lava]

Yes by forms

[timid hornet]

I found it thx!

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[silent lava]

Here is a small guide for ya

[silent lava]

Check ur connection

And if u can change ur Primary DNS Server to 8.8.8.8 which is Google or Chrome's DNS Server and I suggest you put the alternative DNS as 8.8.4.4

[digital gate]

is the bot down?

[silent lava]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it has been used in view channel, send message and embed links

[digital gate]

thank you <3

[iron night]

Gave +1 Rep to @silent lava (current: #86 - 17)

[halcyon bronze]

Guys

How do I invite ticket tool

[foggy sparrow]

Just click on the ticket tool, and add to the server where you have ownership or perms to add apps

[gilded sorrel]

2 questions, first one is how do you ping support roles in the message of the ticket. 2 is the ticket number for I want it to be 4 numbers long not 3 how do I change that

[foggy sparrow]

You can do it like this

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded sorrel]

what about the ticket number?

the set count

[foggy sparrow]

You may change a Ticket's name by going to panel configs > ticket

Use the variable {count} to show the number of ticket made in the corresponding panel.

Also please do not DM me for support, it is explicitly said in my bio who can DM me or friend request me

[gilded sorrel]

but how do you set it as a 3 number not a 4

[foggy sparrow]

I don't truly understand, also I am about to sleep, I believe someone else with more experience than me can help you more about it

[thorn halo]

are you referring to changing #og-trade-256 -> #og-trade-0256?

[gilded sorrel]

yes

[thorn halo]

you may head to https://tickettool.xyz/dashboard/server_id/configs#pc-menu/pc-general -> change ticket padding to 4

[gilded sorrel]

ty

[tough mica]

I’m tired of getting stuck with pilots who don’t know what they’re doing during individual game sessions. These people are just flying around and not even trying to win a match which brings my percentages down to unacceptable levels. Something needs to be done about this.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[earnest crown]

ikr

I'm tired of people mass RDMing and ELC

[thorn halo]

please keep this channel strictly related to recieving or giving support for ticket tool

[foggy sparrow]

This is a TICKET TOOL SUPPORT SERVER, not whatever game y'all are playing... Also this channel is for helping people with the ticket tool bot

[tough mica]

Just be respectful to me and the Jewish community. I don’t appreciate the Benjamin Netanyahu meme

[earnest crown]

I'm not trying to put any hate on Benjamin Netanyahu. I generally don't support the meme. I'm just a fan of Benjamin Netanyahu.

[tough mica]

Yeah right. You need to grow up and stop hating . Your a racist and shouldn’t be on this platform

[slender minnow]

Please keep this channel restricted to bot support only.

[gloomy helm]

Hello, how can I mention someone in the ticket message?

[cedar linden]

@foggy sparrow

I need a help

[timber kernel]

Please run /debug

[winged rapids]

whenever i click "open a general support ticket" the ticket is created correctly in the support tickets category . but when i click "open a partnership ticket" , it should go to the partnership category , but instead it also gets created in the support tickets category. so basically both tickets are being created in the same category ???

everything is ok?

[steep hedge]

Hello can anyone help me and tell me how to create my ticket ?

[cedar linden]

Don't work

@timber kernel

[alpine sonnet]

i want a specific role be able to see all tickets

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[slender minnow]

Make sure to update the permissions from the permission options of your dashboard.

@alpine sonnet

[burnt spindle]

Help

[humble sequoia]

Missing Permissions

If Ticket Tool is missing one of the needed permissions it won't be able to properly manage the tickets, leading to the mentioned error. Run $debug within the channel you are facing the issue, any permission marked by the bot as :x: is missing for proper functioning.

What if everything is <:check_green:836268328640184380>?

Note that Ticket Tool, or any other bot, isn't able to grant or deny any permission to anyone if it doesn't have it within its permissions, such as a regular user. If within your Permission Options you marked Send TTS Messages and/or Use External Emojis as or and Ticket Tool doesn't have those permissions within its role (since they aren't needed to the basic functioning) the bot won't be able to assign the overrides you have specified.

To fix this, grant the mentioned permissions to the bot or mark them as inside the Permission Options menu.

[slender minnow]

@burnt spindle ^

[misty wolf]

Where can i find partnership apply?

😅

[foggy sparrow]

The partnership application is closed currently

[weak aurora]

Hi there! Is the bot down?

[grizzled summit]

It does not appear to be.

[weak aurora]

Oh ok, sorry, my mistake.

[grizzled summit]

Are you having issues?

[weak aurora]

No, its my side, Sorry, internet a little down, have to refresh a bit sometimes.

I just want to ask, am I missing any permission I should give in the website or bot?

[empty fossil]

Pls help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[empty fossil]

Im ban in mbs.simplesurvival.gg

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[distant umbra]

How to let ticket tool ping owner in my server when a ticket get open?

[silent lava]

Hai

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes
   Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to mention this role setting enabled

[wispy tusk]

Hey

[distant umbra]

lemme see

[silent lava]

Lmk how it goes

[distant umbra]

can u dm a monet

moment

[silent lava]

I’m sorry we don’t help other by Dming

I can’t dm

U can send a photo here tho

[distant umbra]

Ok then it isn't working..

[distant umbra]

ohh alr w8

[silent lava]

Show me

[distant umbra]

how to let it ping owners

[silent lava]

I jt told ya

By doing into the dashboard

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes
   Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to mention this role setting enabled

[distant umbra]

What I have to type

[distant umbra]

Idk what is dash board 😭

[silent lava]

For tt

[distant umbra]

oh

[humble sequoia]

https://tickettool.xyz/manage-servers

[silent lava]

There

But make sure u have the req levels to get a access

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[empty fossil]

Pls help unban me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[distant umbra]

dude.. can u do it for me? like I inv u in my sv and you do pls?

[silent lava]

That’s not how it works

What problem u exactly have

[distant umbra]

Ehhh listen can you make me a vid when u show it?

I'm a Lil dumb ;-;

[silent lava]

Gotchu

[distant umbra]

bet

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[distant umbra]

eg

[distant umbra]

are u done

[silent lava]

Wait aren’t u In a ticket

[distant umbra]

ping me in the ticket

[silent lava]

I don’t have access to tickets

[distant umbra]

Ahhhhh can u send here the video

Nvm I'm just gonna tell to ppl that have to ping me in the ticket ig

[silent lava]

Ngl I dunno

I’d help

But ur alr been moved

[distant umbra]

so can u put it for me in my sv?

I give ya owner role

[scenic forum]

Be patient in your ticket NEITHER do ask people to join your server for help

[distant umbra]

Ok ig

[cedar linden]

@distant umbra i have a problem with ticket

I tried debugging but still not fix

[distant umbra]

I'm not de 😭

dev

[cedar linden]

Oh mb dude

[distant umbra]

dw lol

[foggy sparrow]

Alright, might seem to be a permissions problem

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[cedar linden]

Damn bro i created ticket

[foggy sparrow]

Ah, then I can't help further then

[cedar linden]

No i mean

I created ticket on problem

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[dire bear]

How i change the language

Please anyone

[silent lava]

It’s currently unavailable

[dire bear]

I mean the google ticket support

[silver hatch]

Hello, I need someone who speaks Arabic to explain my problem to him.

[dire bear]

Im arabic

[dire bear]

I mean the google

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[silent lava]

The tt language

U can’t

[dire bear]

Okk

[silver hatch]

الحين لما احط هذي يسوي حفظ للمحادثه يلي كانت بالتيكت بس يحطها ب روم انا مابيه ينحط فيها
عندي روم معين ابي الحفظ يكون فيها كيف اسوي كذا؟

[dire bear]

How i do question

[dire bear]

لما تسوي التكت

يكون في نفس ال كلمه مدري كذا لازم تقرى وحط الروم

[silver hatch]

مافهمت

[silent lava]

By forms

U can do that

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[silent lava]

Read above

[fossil ridge]

is there a character limit to the embed text? it keeps cutting off my message :(

[scenic forum]

With the free version yes
Paid version uses discords character limit

[fossil ridge]

ahh would you happen to know how many characters it is?

[scenic forum]

250 i think

[fossil ridge]

i see, i see, thank you !

[steady pumice]

Can anyone tell me where i submit my Instragrams link and payment process

[scenic forum]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[quaint sentinel]

Chiedo alla community: bestemmiare Dio in chat è bannabile?

[foggy sparrow]

/checkvote

[rose socket]

Why can't I see my server on the dashboard

[silent lava]

Hey

[rose socket]

I have set up correctly the bot 2 time but now it doesnt work

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

Read this

[rose socket]

thx

[silent lava]

[foggy sparrow]

Signori, siete nel posto sbagliato.

[quaint sentinel]

Chiedo comunque grazie

[round vale]

I don't have perms in a server and want to locate a transcript. however don't seem to have Dm of the bot? any help

[silk parcel]

So erm, is ticket tool broken or smth? every time i run /setup or /help it says that the application did not respond

[foggy sparrow]

Hey there, is not down, I believe you need to set up perms

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[silk parcel]

Thank you very much!

[iron night]

Gave +1 Rep to @foggy sparrow (current: #132 - 7)

[tired ferry]

Guys, when does my Spike Pin arrive I ordered it 2 weeks ago and in the email it says it will be on the 24 March there, is it a Bug or is it just delaiing a Bit bcs im living in EMEA

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[radiant valve]

Refer to the embed above

This is the support server for ticket tool, which is a discord bot
We don’t know who/where you have to contact for your issue

[plucky flax]

anybody know why a server im an admin in wont pop up in the manage servers section i have all perms and i see every server on there tht i am an admin in except for this server im trynna help build

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[plucky flax]

no

dont even know wht you talkin abt

np

[foggy sparrow]

WE CAN'T HELP YOU!!

[plucky flax]

oh nah idk but this is a ticket tool support server

[neon wave]

How do I let other people see tickets? Like mods and such helping answer tickets.

[plucky flax]

hoq so i open a ticket

how do*

bro where is the support im confused

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[foggy sparrow]

Hey man refer to the embed above

[plucky flax]

alr thanks

[iron night]

Gave +1 Rep to @foggy sparrow (current: #129 - 8)

[foggy sparrow]

Ofc!!

[humble sequoia]

⚠️ Du bist hier falsch

Wir bieten hier ausschließlich Support für den Ticket Tool Discord Bot an und können dir leider nicht mit irgendetwas anderem weiterhelfen.

- Bitte melde dich bei einem, für dein Problem geeigneten, Support Team.

Wenn du keine weiteren Fragen hast, die das Ticket Tool betreffen, schließe bitte dieses Ticket.

[foggy sparrow]

@tired ferry Read above

[plucky flax]

relogging in worked your the goat gng thanks again

[iron night]

Gave +1 Rep to @foggy sparrow (current: #121 - 9)

[foggy sparrow]

Always here to help!!

[pseudo ravine]

You’ve been told multiple times you’re in the wrong place. We cannot help you with your issue. We don’t know where you need to go

[fair widget]

yo guys can someone help

[humble sequoia]

@fair widget, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[fair widget]

cant use bot in my server

[thorn halo]

please be more specific

[pallid glacier]

Same How I use the bot

[rain kestrel]

hi, im trying to set up ticket tool bot in my server and trying to add my role id for my staff members however its not working. it'll copy the id number for the role but it wont say the name of the role and just says the id number. but if i copy the mimu bot's id then it shows up. i dont know if its something i need to do for my staff member role or something on the ticket tool bot that i need to change since im setting things up on the website

[foggy sparrow]

Try to follow this

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[rain kestrel]

ive been doing the <@&> one and it refuses to work

[scenic forum]

Can you show that

[rain kestrel]

I was able to fix it!! I had to add my staff member role as a support team role for it to work!

[scarlet quartz]

anyway to export ticket transcripts from the dashboard (all of them) we have over 300 tickets, we're trying to do this like relatively quick.

[scenic forum]

Youd need to download them manually from your transcript channel

[scarlet quartz]

its on the dahsboard

[scenic forum]

No

Ticket tool doesnt store transcripts
Therefor its not on the dashboard

Thats not ticket tool :)

[scarlet quartz]

it is?

[scenic forum]

Show the link

[scarlet quartz]

in dms?

[scenic forum]

sure ill still respond here tho

[scenic forum]

Thats TIckets v2 NOT ticket tool :)

[scarlet quartz]

well wheres the v2 support version?

[scenic forum]

Thats a different bot. Not us

[scenic forum]

Are you staff on that server?

[rustic kettle]

Why I don't have access to my server?

[scenic forum]

use /debug on your server

[rustic kettle]

^^This bot isn't active on this server, Use the command </botswitcher:1073837701981286430> to select the active bot.^^

[scenic forum]

So you switched the bots despite not having the bot you switched to on your server

So either use /botswitcher and change the bot or invite the bot you want to use

[rustic kettle]

Thanks I can now access to server

[urban ginkgo]

How can I do this?
When someone open ticket it pings here

Can someone help please

[scenic forum]

Just type @ here in the ticket message field

[urban ginkgo]

Ticket message field?

Where is that

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[urban ginkgo]

Oh ok

İ did this it is pinging user but not pinging here

@scenic forum

[scenic forum]

use @ here
No bracket

Type it the same way you would on a chat

[urban ginkgo]

Like that?

[scenic forum]

yes

[urban ginkgo]

Still not working... İs problem on myself?

[scenic forum]

Thats not the same panel you edited.

[urban ginkgo]

Huh

[scenic forum]

You should have more than 1 panel
Edit the correct one

[urban ginkgo]

Finalyy

Thank you so much

We are trying to this for like 30 minutes with 2 person

[cursive atlas]

How much time does it take to be able to reopen a ticket?

[silent lava]

Server config -> Global limit -> Increase number

Panel config -> Limits -> Increase number as needed on the top 2

[fringe ether]

i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[fringe ether]

I'm having a problem on the Blitz server. I submitted a support ticket, but I haven't received a response regarding my Fortnite account.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[zealous ocean]

@silent lava Hello, I have been using the Ticket Tool bot for a long time. I wanted to ask something — I was creating tickets using the dropdown option, but after selecting a panel for one dropdown option, the panel name is not showing in the next dropdown option. Does this mean I can only create one dropdown now, or is this a glitch?

[silent lava]

Each option needs it's own panel

U see the select a panel (required)

jt set each one

[zealous ocean]

So what should I do to add more options in one panel? Is there any way to do that?

[silent lava]

Show me when u click on it

What does it display

[nova linden]

hello i have made this before but i want to remake it and i want to change the message and embed for it, so how do i make a new one and delete that one?

[silent lava]

Hai

Ticket Message
The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard → Panel Configs → Ticket → Edit Ticket Message

[nova linden]

i have done this step but it doesnt work i saved changes too

[silent lava]

Then send the bot

To the channel

[nova linden]

how do u do that

[silent lava]

Oh

Gotchu

@nova linden

[nova linden]

ahhh thanks

[iron night]

Gave +1 Rep to @silent lava (current: #85 - 18)

[silent lava]

Glad

[nova linden]

if i need to make an embed and change it i need premium?

[silent lava]

U mean the message itself

If so

No. U don’t

[nova linden]

embed message

[silent lava]

That field is premium, open the embed editor to edit the embed message main field

[silent lava]

Btw if u mean this

Embed is premium

[nova linden]

ohh alright thanks

[zealous ocean]

The previous problem is solved, but now I’m not able to edit the ticket panel interface message. I mean, I’m clicking on the message but nothing happens. Also, there’s no message showing in the panel settings. I’ve shown it in the screenshot below—please check and provide a solution.

[silent lava]

Jt edit the message content

Then send the bot

U can edit each panel message

[zealous ocean]

I’ve already tried clicking on it multiple times to edit and type something, but there’s no response. I’ve also refreshed the page many times.

[silent lava]

Any non clickable field requires premium to edit

[covert swallow]

It looks like you removed the panel's embed when you utilized your premium trial (back in early February)

[zealous ocean]

No, I haven’t purchased any premium, and I just created this panel. What should I do now? Is there any solution?

[silent lava]

Any non clickable field requires premium to edit

Yeah

[zealous ocean]

Also, are there any other payment methods available to purchase the premium, like crypto or UPI, apart from card and PayPal?

[covert swallow]

You used a premium trial on February 8th, and you edited the panel message for the panel in question during that time period

[covert swallow]

We do accept Bitcoin and Litecoin

[zealous ocean]

But I should still be able to edit it normally, right? I’ve edited the panel message many times before without any issues.

[covert swallow]

Panel messages dont allow you to edit the message text without premium, it was intended for you to have an embed to edit the contents of

[silent lava]

Well @ prizafal got a point

[zealous ocean]

But I haven’t even taken any trial. You can check—there’s still an option to claim the trial on my dashboard.

[covert swallow]

I am currently looking at your dashboard history and see the trial was activated, I can provide a screenshot if you would like

[zealous ocean]

Lol, But it only shows card and PayPal options, brother, and I haven’t linked any card or PayPal. So the trial couldn’t have been claimed automatically—and the option to claim it is still showing.

[covert swallow]

If you wish to purchase with crypto you will need to open a support ticket. And you are able to claim the trial without entering payment details

[zealous ocean]

Okay, I’ll try activating the trial. Will this trial work on the normal bot or only on the premium bot?
And after activating the trial, will I be able to edit the panel message?

[covert swallow]

You have already activated the trial, but it does work on both bots

[zealous ocean]

Let me check

[zealous ocean]

I’ve just activated it, and I’m still facing the same problem—I’m not able to edit it. It’s also showing the time now.

[covert swallow]

Try to click the sync button in the top right corner of the sidebar

[zealous ocean]

Oh yes, it worked. Thank you for helping me, and your support team is really fast—I was frustrated for the last 2 hours.

[iron night]

Gave +1 Rep to @covert swallow (current: #15 - 520)

[covert swallow]

Glad I could help!

[warm girder]

How to add ticket tool to server

Pls someone help

[covert swallow]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[umbral bridge]

My ticket tool will not let me configure it or let me start the bot

[covert swallow]

Do you have the administrator permission in your server

[umbral bridge]

Yes

Do I need to give it admin

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[umbral bridge]

I tried the command it just keeps telling me the application won’t respond

[vocal bough]

am I only one experiencing "Application not responding " from ticket tool gold

[vocal bough]

I think the ticket bot is not working rn

oops sorry for the ping forgot to turn it off

[umbral bridge]

No mine won’t work either

[covert swallow]

Make sure the bot has the send message permission

[covert swallow]

Do you have a premium subscription?

[vocal bough]

maybe I didn't renew it

let me check

yeah that was the problem

I didn't renew.

[umbral bridge]

I fixed it thank you

[iron night]

Gave +1 Rep to @covert swallow (current: #15 - 521)

[vocal bough]

thx. I renewed my subscription and it's working

thanks @covert swallow

[iron night]

Gave +1 Rep to @covert swallow (current: #15 - 522)

[upper plinth]

I was trying to look for closed permission and feel dumb since I can't tell if I'm doing it right, how do I make sure that only support team can close the ticket or is that not an option?😭

[versed idol]

how do i fix this

[silent lava]

Hai

[versed idol]

it’s literally not responding to anything

[versed idol]

hello

[silent lava]

use /debug on your server please

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/1486388392827683147

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
🆘│community-support
Channel ID:
776680605517742090
Channel Count:
270/500 4/50
Server name:
Ticket Tool Support
Server ID:
509192800865353738
Using v2:
true

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
shhh_shadow#0
User ID:
1333448368781000774
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["time"]
Current shard:
8
API Latency:
53

[versed idol]

debug won’t work either

[silent lava]

U sure that the bot got the req permissions

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[versed idol]

do I add them on the webpage?

[silent lava]

U can do that from the role itself

[versed idol]

okay thank you

yeah i’m still confused

okay I’ve done it now, but the message I’ve got it to send in the ticket on the panel bit isn’t updating

[silent lava]

Can u show me

[silent lava]

Oh

Yeah u Gotta send the ticket again to the channel

To update ur work

Yk how to send ?

[versed idol]

yes I think so

[silent lava]

Lmk

[versed idol]

should I remove the old one?

[silent lava]

U could delete it

U don’t want it

[versed idol]

okay

[silent lava]

Lmk

If it worked

[versed idol]

yeah didn’t work

[silent lava]

Did u save and send ?

[versed idol]

yes

it works in my other server i did the same stuff here idk why it’s not working

[silent lava]

Show me what did u typed in there

Jt try doing this

And send

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[versed idol]

didn’t work 😞

[silent lava]

Show me

[silent lava]

No mate u jt didn’t send the ticket after its being edited

Did u

[versed idol]

i’m so confused rn i kicked the bot from the server edited the stuff and re-invited it

[silent lava]

No

U send yhe ticket itself

Limme show u how

[silent lava]

@versed idol

[versed idol]

ohhhhhh thank you

tyyy it worked

[silent lava]

Nws mate

[swift olive]

Hey, I have my tickets set up to open through a custom bot with command style tickets. Id like to expand it and add multiple buttons for different ticket types. Anyone know how I can use commands style tickets to create different ticket options?
I know how to set it up on my custom bot however are there different commands on ticket bot to open different types of tickets?

[rustic pelican]

Is that a png between create ticket and create a ticket for support line ?

[swift olive]

Sorry I don’t understand

[rustic pelican]

The blue design in the middle is that a png ?

[swift olive]

Oh yeah it is

[rustic pelican]

Oh looking cool

[swift olive]

Thank you!

[fallen bobcat]

Why no ticked others rank mod or admin

[silent lava]

If i want to create a tickets with more categories like dc support then

you can create multi panels - basically have one main panel where you connect the other panels to so they all show up in the main panels buttons
https://docs.tickettool.xyz/dashboard/panel-configs/panel-options#multipanels

And if u want a guide to how to do that

Jt lmk

[static estuary]

Hey

so we are paying for ticket tool however now latelty we get much that multiple tickets are getting made and it just is merging into antoher ticket

so that instantly closes that ticket for that specified user and opens a new ticket into that ticket for another user

[covert swallow]

So a ticket is being reused while already being open?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[desert sapphire]

So guys I have adminstrator access in a server but not for the ticket bot somehow, I have level 0 access for it, the manager doesn't know how to give me access(he's a bit slow with technology), how do I guide him to alot me access, is there a command or does it need to be given through the dashboard

[silent lava]

Well if u want to get access to dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

Make sure u got the req levels

And yeah u said u have admin role

[desert sapphire]

I'm the administrator, I can manage the other bots but not ticket

[silent lava]

How u lit have the main role

Show me

[silent lava]

No I mean show me the admin perm

The role itself

[desert sapphire]

Oh, I checked but the role permissions don't have admin toggled on

Ig that's where I was wrong

[silent lava]

Well that’s what I’m

[silent lava]

Nws jt lmk

If it works

[desert sapphire]

Hey btw does there need to be a seperate role added for dashboard access?

Let's say one does not have admins perms

[silent lava]

They can’t

[silent lava]

To access the dashboard

[desert sapphire]

Yes

[silent lava]

Make sure u got the req levels

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[broken saddle]

hi guys im making a server and im wondering how to make a dropdown menu like is it possible to do like if u click make a ticket it will have options for what u want support for, for example “mod applications” “support” etc

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[foggy sparrow]

What's up!! Check above hopefully this may help you

[south cove]

how do i edit the bot on a server that im editing for a friend

[vocal hatch]

Why doesnt the server pop up in my dashboard even if ticket tool has the right role which has admin perms and i also have the right perms

ive tried sync servers and resfreshing page and kicking bot and inviting back but it still doesnt want to work

nvm figured it out

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@isolatednote check this

Bro left 🥀

[shy sail]

Hello

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[grizzled summit]

@shy sail You are in the wrong place. Your information has been removed to prevent you from doxxing yourself ☝️

[shy sail]

Okay

[main blade]

/permissionlevel

[broken saddle]

i tried and idrk how to do it still😭😭. im wondering if i can get someone to join and do it for me

[grizzled summit]

Hi there, we do not recommend users to grant elevated permissions to others from our server as it can pose a security risk to your server. If you need further assistance, may I recommend contacting our team via #🎫│make-a-ticket .

[tender bobcat]

Good afternoon everyone, I apologize for the inconvenience! I'm writing because my Impact account was suspended due to a rule I wasn't aware of. The rule was "not to transfer a certain amount of gold per trade." I thought this rule wasn't a big deal, since many of my friends who play this game transfer excessive amounts of gold to other accounts. I'd like to know how to get my account back. So far, no moderator or member of this Discord or the Impact community has been able to help me. I would be very grateful if someone could reply to my message and offer any assistance. Thank you, and have a good afternoon and evening!

😞

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cosmic dune]

Hello. I am writing this because I clicked the ticket for back up multiple times unaware that my Discord is not responding. What I did is clear cache and then came back but I cannot create ticket anymore. What to do? I need back up for tonight's class. Thank youm

[scenic forum]

Can you show any error you receive when trying to make a ticket?

[cosmic dune]

It says to many attempts

too many

[scenic forum]

screenshot of that please

[cosmic dune]

But I am trying to click it before clearing the cache no ticket created

[scenic forum]

Are you staff on the server?

[cosmic dune]

I want to create a ticket for a sub tutor

[scenic forum]

That does not answer my question

[cosmic dune]

Yes

[scenic forum]

Then go through all the tickets
One of the open ones is probably from you so youd need to close it before attempting to create a new one

[cosmic dune]

Can I ask how to find that? Sorry I am a new tutor so I am new to creating tickets. During on boarding this was not discussed also . Thank you.

[scenic forum]

By going through all the ticket channels on the server
If youre ticket staff you should be able to see any ticket channel on that server

[cosmic dune]

Saw it already. Thank you for your help.

[pure meadow]

hi all - is there a way to recover files that were transmitted in a ticket tool chat? I have the transcript via DM but the specific chat where the file / link was transmitted is blank

[silent lava]

If u do have the transcript saved

[pure meadow]

yeah it says attachment saved: 1 but i cant find it