🆘│community-support

[spice harbor]

Could you elaborate a little?

[tight crescent]

How do i get the bot in my server

[spice harbor]

@pseudo glen click on the mention and ⁨+ Add App⁩

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[spice harbor]

@plucky compass refer to the embed above

[tight crescent]

thx so much i got it

[spice harbor]

Hey!

There's no clear possibility to change the order, but you're free to create new panels and attach the text onto the new one!

Head over to the dashboard ( https://tickettool.xyz/dashboard ) -> select the server -> panel config -> in panel settings select ⁨Dropdown style⁩

[spice harbor]

[chilly apex]

Hey! I created the ticket creater in the chanal where i have the panel to change it and stuff, can the members fix with it or can i delet it?

[worn stirrup]

Hello can someone help me how to do this ? When someone create a,ticket this pop up

[lavish snow]

Hi

Som one can help me

I speak spain

[spice harbor]

Could you elaborate a bit

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[spice harbor]

@worn stirrup refer to the embed above

[rocky imp]

I got the bot i the server how can i creat the ticket

[polar rapids]

Is there a way to make it so ticket tool deletes channels after a specified amount of time. For example, if no messages occur within a ticket for 3 months, the ticket is deleted.

Another question. If a user makes a ticket, leaves the server, then rejoins the server, is there a way for them to rejoin their same ticket? When they click the ticket tool it says "only 1 ticket allowed per user" but it doesn't let them text in their old ticket.

[candid trellis]

Hello! I need help. I need to know how do I open someone else ticket to help them?

[fleet mica]

Hello

Am trying to open. Support and it's not letting me

[spice harbor]

Do you prefer multipanels or a dropdown?

[spice harbor]

Elaborate please

A multipanel is what you see in the screenshot

[rocky imp]

Like that

[covert quarry]

how do i do it so when someone opens a ticket the support team gets pinged

[native patio]

Yes but I was referring to the dropdown menu of all my panels the global/general one
Not the one in drop down style menu

[spice harbor]

Go to the dashboard -> Select the server you want to edit -> panel config -> Click ⁨Send⁩ at the top (the next part is optional)
If you want the ticket's to go under a certain category, go back to the menu -> under ⁨General Ticket Options⁩ choose Category -> Make sure what you see in the screenshot says something similar (by selecting the category you want the tickets to appear in)

[rocky imp]

Oke thanks in the website?

[iron night]

Gave +1 Rep to @spice harbor (current: #97 - 12)

[spice harbor]

In the website yes

[rocky imp]

Thanks

[spice harbor]

No you can't

[native patio]

Gocha Ty

[spice harbor]

Unless a more experienced support can confirm

[native patio]

Thank @spice harbor

[iron night]

Gave +1 Rep to @spice harbor (current: #96 - 13)

[rocky imp]

Thanks@spice harbor

Thanks @spice harbor

[spice harbor]

For this I can't say for sure, you can make the ticket to be closed when an user leaves however

[spice harbor]

And to this you can reopen a ticket/add them back manually to it (not sure if it auto detects the user)

[spice harbor]

Elaborate

[covert quarry]

how do i do it so when someone opens a ticket the support team gets pinged

[spice harbor]

@covert quarry refer to this embed

[coral wind]

How to create it?

@spice harbor

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[spice harbor]

@coral wind refer to the embed above

[coral wind]

how can i make these blue boxes?

[south pollen]

When I try to make adjustments through the Ticket Tool website, I'm experiencing a problem in Menu > Messages > Message Mod. My problem is that the message I'm writing doesn't appear on my server; it only appears on the "embedded" server I added, and I can't modify the message in any way. Is there anyone who can help me with this?

[scenic forum]

Can you show what you mean

[scenic forum]

Can you elaborate what you mean with "blue boxes"

[south pollen]

Sure can i show you my screen share sorry for my english first

I'm in this channel https://discord.com/channels/509192800865353738/1070106933115240448

[scenic forum]

I dont join vc's
Please show what you mean through screenshots

[south pollen]

Okay

The message marked with a red line in the screenshot I sent is not being sent to my bot server.

[scenic forum]

Can you show a screenshot of
Panel config -> General

[south pollen]

sure

This is where the bot is supposed to send the message shown in the first screenshot.

[scenic forum]

Do you have premium on your server?

[south pollen]

No, I didn't purchase premium. Is this problem occurring because I didn't buy premium?

[scenic forum]

That field is a premium field
So you probably edited it when you had premium or a trial
If you click "Add embed" and unfold the embed editor you can edit a field there

[south pollen]

I understand, thank you for your help

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 754)

[fleet olive]

Hello I’m not the best with discord and my account was hacked where can I make a report for it because I forgot to set up an Authenticator app so I’m completely locked out of the account

[humble sequoia]

@fleet olive

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fleet olive]

Aww man okay well thanks

[wintry charm]

is there a way to add a reaction message when creating a ticket or even after the ticket is created saying you agree to the following rules

[thorn halo]

Just say "By creating a ticket you agree to the following: ..."
Ticket tool doesn't have this

[wintry charm]

ah ok

[hollow igloo]

How to get ticket tool premm

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[thorn halo]

@hollow igloo^

[hollow igloo]

Ok ic

[silk shore]

Need help getting varied trying get a hold of a mod and just see if I could send them the pics so I don't got to do tickets

[spice harbor]

Can you elaborate a bit

[silk shore]

Just keeps saying making ticket to fast but I did not even get a chance to add the id pick and pic of myself so was going try getting a hold of a mod and see if I could just send them the 3 photos so I could get verified

Srry about all this I brand new to this first time user lmao

I got it figured out now lol srry about that

[little creek]

I made a ticket I get a response but now I can’t find the ticket no more

[simple badger]

sent a video in a ticket that is transcripted, just curious how long those videos last and anychance i can recover it if it wont let me view it and says "expired"

[coral wind]

there it is written general support report a user etc.

[earnest plinth]

Hey is there an option to add like another button in the create option

Like to have 2 different create options

[thorn halo]

you can create multi panels - basically have one master panel where you connect the other panels to so they all show up in the main panels buttons
https://docs.tickettool.xyz/dashboard/panel-configs/panel-options#multipanels

[earnest plinth]

My goat

Thank you

Give this man a raise

[thorn halo]

are you referring to the scaling?

[sharp grotto]

Yeah

it's so small

its a long horizontal banner

@thorn halo

fixed

[thorn halo]

epic

[wide shore]

Can someone show me

How to put a ticket requester on my sever

If can dm me

[thorn halo]

what?

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[haughty hinge]

Uhhh how can I make it so they can select multiple options on the panel and for every option different roles get pinged and have access to that ticket?

[spice harbor]

Multipanel or dropdown?

First screenshot is multipanel and 2nd is dropdown

[coarse zephyr]

How can I edit "1 Support" but I can't edit the others?

[haughty hinge]

Multipanel then

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[spice harbor]

@haughty hinge refer to the embed above

[spice harbor]

You need to click the other panel open in order to edit it

[main cradle]

How many hours does it take for them to respond when I open a ticket?

They haven't answered me yet.

I would appreciate it if you could please reply.

[hybrid pagoda]

How do I solve this "this application didn't respond "

[main cradle]

I made the appeal here on Discord, but no one has responded yet.

[wild heath]

So like I got 3 tickets but then idk which ticket is being created by the members

It’s a multi panel

[main cradle]

And this one, look

I eagerly wait

[narrow turret]

!ticket

[main cradle]

I hope they will respond.

[humble sequoia]

@main cradle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[scenic forum]

@wild heath refer to the embed above

[scenic forum]

Your bot is likely missing the view channel or send message permission

[hybrid pagoda]

Ty

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 755)

[main cradle]

Yes, I got the approval yesterday.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[mild rock]

Bro everytime I take /setup in my server it doesn't repond

[austere forge]

Please run the /debug command instead

[grizzled wigeon]

Hello can someone help how to do this with tickets the color of tickets

[austere forge]

Would you like multiple buttons and/or coloured buttons?

[grizzled wigeon]

coloured buttons like this

I just wanna know how do it like this

With colors the buttons

[nocturne aspen]

How do I change my email that I used to join a server to a new one?

[humble sequoia]

@nocturne aspen

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

Dashboard > Panel configs > Buttons - Create ticket and select the colour button from the Button Color field

[grizzled wigeon]

Thank youu

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1298)

[ember rapids]

Is it possible to set up the ticket tool so that the person creating the ticket receives a rank?

[vocal arrow]

Hello friends! I am having an issue where I believe I've correctly set up a private category called community tickets where the ticketing should "go".

In this category I've provided full visibility to the admin/server owner, me the community manager (sitting below the admin) and our team of moderators.

But on ticket creation the text-channel is only available to the admins and not to either the community manager (aka me) nor the mods.

I think I've missed a key setting to fix it. Could anyone point me to the right direction?

My goal is to make all tickets available to the community moderation team. Leave the ability to archive tickets to the Community managers and admins. Lastly and most importantly to leave a handful of tickets "closed" but still readable for the moderators as reference material.

(For extra context I work as a community manager for a game studio and we are in need of this more involved setup hehe 😅)

[ember rapids]

choose u ticket -> general

try it

@vocal arrow

Is it possible to set up the ticket tool so that the person creating the ticket receives a rank?

please ping me :DDD

[vocal arrow]

Fixed!! Thank you for the help ^_^

[iron night]

Gave +1 Rep to @ember rapids (current: #444 - 1)

[ember rapids]

PLS HELP ME

[weak stump]

Unpause my account

[upper plinth]

Is it normal that forwarded messages in transcripts dont show? I was trying to find a forwarded message in a transcript but it wouldn’t show…

[thorn halo]

this is only possible with premium

[coarse cobalt]

똥

똥👎

[thorn halo]

this is support for ticket tool

[coarse cobalt]

아아ㅓ댕ㅎ엉ㅎㅇㅅㅇ

[ember rapids]

seriously?

[ruby hamlet]

how do i find the panel id?

[thorn halo]

im known for joking around, but this time yes im serious

[thorn halo]

for?

like where is it asking for a panel id?

[ruby hamlet]

i am making a new one

yeah i need the id itself and i cannot find it

it says next to the name on dashboard

nothing there....

[thorn halo]

okay, but what is asking you for a panel "id" ?
thats not really a thing

can you tell me where you want to input this "id"

[ruby hamlet]

lol sorry idk what i am doing , how do i add it

[thorn halo]

ah that

the panel id is just that

1, 2, 3

etc

[sudden grove]

Hello everyone,
I cannot add another server man, I had authorized from everywhere but my other server is not showing in "manager servers"

[ruby hamlet]

oh😭 thanks alot

[iron night]

Gave +1 Rep to @thorn halo (current: #130 - 7)

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[thorn halo]

@sudden grove^

[sudden grove]

Yes?

[thorn halo]

please refer to ticket tool's message

[sudden grove]

Wdym

[thorn halo]

this message

[sudden grove]

@thorn halo

[thorn halo]

should answer your question here

[mild rock]

Its not working still

[austere forge]

Ticket Tool is missing the SEND MESSAGE permission for that channel

[sudden grove]

Ok

[mild rock]

@humble sequoia

[hybrid tendon]

Hi, I need help with something related to this page. Does anyone know why the server where I can configure the bot isn't showing up? I've tried everything and it's not working 😭

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[thorn halo]

^

[mild rock]

I did it it now says Only admins and people with dashboard access can use this command.

What should I do?

@iron night

Hellllloooo?

[charred junco]

So it has the perms and yet it says it does not have perms and it’s not letting me set it up right

@iron night

[jade kernel]

if your ticket has an embed give the bot embed permissions.

[charred junco]

Ok

[charred junco]

How again

[jade kernel]

scroll down on perms you should see it eventually

[blissful flax]

How do I enable it on mobile

@iron night

[tribal cedar]

Enable what?

@blissful flax ?

[blissful flax]

Like how do I add it to my discord server on mobile

[tribal cedar]

How can you add the bot to your server on mobile?

[blissful flax]

Yes

[tribal cedar]

Http://tickettool.xyz

Click on top where it says invite bot

[blissful flax]

Okay

[lusty tide]

Can someone help me? I have the ticket tool bot installed on my server, but the server isn't showing up in the dashboard.

[tribal cedar]

Do you have manage server perms or admin?

[lusty tide]

yeh the tool has adminsrator end everything

[tribal cedar]

Do you?

Or manage server perms?

Kk

[lusty tide]

yh

[lusty tide]

kk sec

[tribal cedar]

Do this command in your server in a channel where ticket tool has access to

[lusty tide]

i already did

its in the support channel

the bot is like me the admin of the server

[tribal cedar]

Can you try a different browser? I have to drive in a second.

[lusty tide]

wdym different browser?

[tribal cedar]

Driving sorry anyone can take it please

[lusty tide]

u mean u cant talk anymore or what?

[jade kernel]

Normally happens due to the bot being disabled from the website. to enable it, try to find your server (does take a while if your server is new) and press the ticket tool icon in the top right corner of the server button to enable it.

[young shuttle]

O meu ticket tool está falando uma coisa estranha

U não estou entendendo nada

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[grizzled summit]

Hi there @lusty tide ,

Were you able to access the bot via our dashboard?

[humble sequoia]

https://tickettool.xyz/manage-servers

[lusty tide]

no not yet, i cant find my server, the one in the picture is my another server

[pliant dirge]

Unban

[humble sequoia]

@pliant dirge

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pliant dirge]

Ub

Uh

[grizzled summit]

Can you please use $debug inside of your server?

[lusty tide]

i did it still wont work

this never happend to me before

the hell is this

[grizzled summit]

Can you send me a screenshot of the reply?

[pliant dirge]

Pls unban

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[grizzled summit]

@lusty tide Please utilize this step ☝️

[lusty tide]

ty it worked

[iron night]

Gave +1 Rep to @grizzled summit (current: #45 - 90)

[grizzled summit]

[lusty tide]

[pliant dirge]

Hoa fix it

How

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[young shuttle]

Ele está com mal funcionamento

Ele fala que o app não está respondendo

[true mirage]

Where can i add a role to tickets

[tribal cedar]

You mean a support team role?

Thats panel configs -> General

[humble sequoia]

━━ Ruel's inquiry has been moved to a ticket ━━

[true mirage]

Still not adding them to tickets, does it take a while to update

[tribal cedar]

It will only take effect on new tickets made

To add them access to older tickets use $add

[main cradle]

Tou esperando o nath me responder

[true mirage]

Do you know how to edit roles so only certain roles can close tickets

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[brittle compass]

Why isnt my server showing on ticket tool web (dashboard). Ticket tool is already in server.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[thorn halo]

@brittle compass refer to that^

[humble sequoia]

@main cradle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[uneven axle]

I have a ticket panel for intention of staff members using it ; staff creates a ticket & adds a member

but when this is done, the member added after the ticket is created cannot see the contents of the ticket

I check all the permissions on both discord & the ticket panel
any suggestions as to what I may be doing wrong or if this is not possible?

[wooden stone]

hi i want to add dropdown menu went on dashboard did add an option unable to add more options as panel doesn't appear what are the solutions? how do i enable dropdown

[thorn halo]

how are they adding the member?

[thorn halo]

you already have dropdown selected and enabled, is a panel not showing up that you wanted to add?

[fading hare]

Gostaria de fazer uma denuncia

[wooden stone]

i enabled but only send ticket option is there...

even items is not showing...i was only getting option to add 1

[thorn halo]

Você está tentando registrar uma reclamação relacionada à ferramenta de tickets? A um membro da equipe? Ou a algo não relacionado?

(Esta tradução foi feita do inglês e pode não ser precisa.)

[thorn halo]

enabled what exactly?

[wooden stone]

enabled select style ...do i have to do anything else to allow dropdown menu

[thorn halo]

did you resend the panel after it was enabled?

[wooden stone]

oh no..how do i do that?

[thorn halo]

with the buttons up here

technically you can also update it if you dont want to resend it

[wooden stone]

oh okay lemme try that ty

[uneven axle]

basically by going to channel settings > add member

[wooden stone]

ty it worked but how do i fix display and panel as i am not able to add another item @thorn halo

[iron night]

Gave +1 Rep to @thorn halo (current: #127 - 8)

[thorn halo]

and what does the newly added member see? do they get something along the lines of "you cannot view the message history of this channel" ?

[thorn halo]

do you actually have other panels to select from?

[wooden stone]

no i only created one panel

[thorn halo]

thennn theres no other options for you to add

[uneven axle]

it’s not allowing me to send a message here with a picture but

[thorn halo]

you do have image permissions here

[wooden stone]

so i can create another panel with the same name? i just want more dropdown items on the same panel

[thorn halo]

take a screenshot and attatch that

[thorn halo]

id name them differently, but yes you can create more panels and attach them to that master dropdown menu

[uneven axle]

it just says:
“Welcome to #ticket-0008”
This is the start of ticket #ticket-008

then it says:
Done reading? Check out > main chat

[wooden stone]

oh TYSM that helps

[thorn halo]

thats because you granted them only "View Channel" when added manually

its better to just let ticket tool do that for you, and use the $add <userid|usermention> command instead

this is also a slash command if you want to use that

[uneven axle]

oh okay perfect, that makes sense! thank you for your help @thorn halo ! 🙏

[iron night]

Gave +1 Rep to @thorn halo (current: #119 - 9)

[thorn halo]

[mossy fjord]

hi im trying to get ticket tool added to my server do i have to pay for it ?

[true portal]

what do i do if my server dosent showup on the dashboard

ive pressed sync several times

[thorn halo]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[thorn halo]

@true portal^

[true portal]

preciated

[simple badger]

sent a video in a ticket that is transcripted, just curious how long those videos last and anychance i can recover it if it wont let me view it and says "expired"

[flint lichen]

does anyone know how to fix the server not showing

[thorn halo]

@flint lichen refer to this please^

[still thorn]

it wont let me upvote for some reaosn

do u need a required role

[spice harbor]

What error does it give you

[still thorn]

none

can u not unvote if u upvoted?

[spice harbor]

You can switch to downvote

[still thorn]

oh k

[crisp brook]

i need a help

hWhattodoifticketisoverflowing

what to do if ticket is overflowingoverflowing

[crisp brook]

can you help me with it

[spice harbor]

Send a screenshot of the error

[hollow cairn]

Lowkey don't know if my dc is bugged but it won't let me use commands on the bot saying "the application did not respond" I don't know how to fix it💔

[surreal oracle]

Yo how do i get the damn ticket

[thorn halo]

what is ticket tools response to /debug ?

[thorn halo]

what do you mean? #🎫│make-a-ticket ?

[hollow cairn]

It says the same thing "The application did not respond "

[thorn halo]

what permissions are granted to ticket tool?

does it have the view channel, send messages, and embed links permissions?

[hollow cairn]

Yesyes I've used the bot before and never had an issue untill now

[thorn halo]

ticket tool most likely is missing those three permissions in the channel you tried to run that command in

[hollow cairn]

I have all the perms enabled I'm not sure why it's still not working

[thorn halo]

yes but are those permissions reflected in that channel too?
theres a chance the channel you ran the command in has different overrides

[soft forum]

Would anyone know how I can move closed tickets to seperate channel?

[thorn halo]

you can go to https://tickettool.xyz/dashboard/server_id/configs#pc-menu/pc-category and edit the closed category

[hollow cairn]

THANK YOU SO MUCH I FOUND OUT IT WAS THE CHANNEL I WAS USING

[iron night]

Gave +1 Rep to @thorn halo (current: #110 - 10)

[thorn halo]

[plush lion]

Why i cant do the create a ticket command pls help my first time using this🥲

[austere forge]

Please run the /debug command instead

[plush lion]

It still like this

😭

[austere forge]

All permissions marked with ❌ are missing in that channel

[plush lion]

Oh

Ok thank

[burnt smelt]

Everytime I log into MetaTrader I keep getting a notification of invalid account. Please help.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hidden comet]

good morning , my account was placed on "temporarily paused" and instructed to contact support for help please

[humble sequoia]

@hidden comet

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hidden comet]

please what support am i supposed to contact

[eternal raptor]

We don't know, you're in the support server for the Ticket Tool Discord bot.

[hidden comet]

Oppps I'm sorry

[slate pendant]

I created a ticket feature and it is working but I want when someone opens a ticket that there is a Box with the question ,,Why have you opened this ticket" but I don't know hot to do this plsss help.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

@slate pendant refer to the embed above

[jade topaz]

trying to open a support ticket, but since I never used discord I do not know how to do it

very confusing, could somebody help please

[slate pendant]

I did it but when someone opens a ticket then the questions don't show up so they have no need to asnwer the questions (Required is on)

[scenic forum]

Show me a screenshot of the forms page top part

[scenic forum]

How exactly did you open the ticket

[slate pendant]

I can click on one of these buttons

[scenic forum]

You CANNOT use forms with command style tickets

For forms to pop up the user needs to interact with a ticket tool button

Thats a discord limitation

@slate pendant please stay on this server if you want support
Support via dms isnt allowed

[slate pendant]

Ok I am sorry
Can you maybe explain how to create 2 different tickets with the questions?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@slate pendant refer to the embed above
YOu want 2 panels using multipanel and adjust their configs

[slate pendant]

tx

[iron beacon]

??

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@iron beacon refer to the embed above

[slate pendant]

tysm It is working

[chilly apex]

I can only send the ticket ones at a time how i solve?

[scenic forum]

What do you mean

[chilly apex]

I aded ticket to my chanal and fixed it but it wont create one

[scenic forum]

What error do you receive

[chilly apex]

It stands this: 5169a0fe-f50c-11ed-a05b-0242ac120003

[scenic forum]

How about showing me the full error

[chilly apex]

And failed creating ticket

[chilly apex]

Ok

https://docs.tickettool.xyz/debugging/errors/5169a0fe-f50c-11ed-a05b-0242ac120003

[scenic forum]

Show me a screenshot of your error

[chilly apex]

Ok

[scenic forum]

Read the second line of the error
What does it say?

[sour cedar]

if somone could help me helper role isnt in the tickets that are being made if u can dm me

[chilly apex]

Dump by me thanks for help

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 756)

[scenic forum]

Panel config -> General -> Support team role -> Add role
Only works for tickets created after the change

[sour cedar]

did that

didnt work

can i screen share for u ?

[scenic forum]

Did you add them across your panels?

[sour cedar]

yep

[scenic forum]

Show me a screenshot of
panel config -> Permissions -> Support team permissions -> Edit opened

[scenic forum]

If you create a ticket yourself. Do you receive any sort of error?

[sour cedar]

nope

[scenic forum]

Can you use /debug inside an open ticket

[wild heath]

Happy

[wild heath]

Mr happy

So like I was trying to make the bot send a message ye

[scenic forum]

Dont ping me for support

[wild heath]

Bruh

[sour cedar]

yes

[wild heath]

So it doesn’t let me type a lot

[scenic forum]

whats the error

[sour cedar]

i meant yes on the /debug thing

[scenic forum]

any field that is greyed out requires premium to edit

[wild heath]

Ok so how do I ping a channel? {channel.(channel name} doesn’t work

[sour cedar]

.

[chilly apex]

I need help again

[scenic forum]

Im not seeing any debug from you

Did you use the command over a different account?

[sour cedar]

wwdym

[scenic forum]

<#ChannelID>

[sour cedar]

do u want me to use the /debug ?

[wild heath]

Aight

[scenic forum]

yes

[sour cedar]

i thoughtt u js asked merr to check if its there

ok should i dooo it in a open ticket?

[scenic forum]

Can you show me a screenshot of the category permissions on the channel for ticket tool

[scenic forum]

in an open ticket on your server. yes

[main cradle]

Preciso que o nath me responde

[chilly apex]

I dont rlly understand what to do

[sour cedar]

idid it

[scenic forum]

Show me a screenshot of the category permissions set for ticket tool

[chilly apex]

Ok

[scenic forum]

If you edit the channel
Is the helper role added in the channel permissions?

[warm gyro]

Hii ! I'm having trouble with Ticket Bot. I thought "Read Message Histroy" would automaticall be turned on for all roles in the ticket, but I have to manually do it. Is there a way I can fix that?

[chilly apex]

Is that right?

[scenic forum]

Can you show the support team role being added on your dashboard

[scenic forum]

Click edit category -> Select ticket tool -> Show me the permissions set on its category

[chilly apex]

My dashboard don’t work either

[scenic forum]

On your discord not dashboard

[chilly apex]

Okay

[scenic forum]

Panel config -> Permissions -> Everyone role permissions -> Edit opened & closed -> You can ✅ the view message history on both

[warm gyro]

ty !

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 757)

[scenic forum]

And these are set for all your panels?

[scenic forum]

https://support.discord.com/hc/en-us/articles/206029707-Setting-Up-Permissions-FAQ#h_01FFTW0NHWARAWRYW17NY20AXA

[sour cedar]

it wasnt i just did it

[scenic forum]

Open another ticket and check if its working now

[sour cedar]

yes tysm pookie it works

[chilly apex]

It says it dont have permission to the category but it have

[scenic forum]

Click ON ticket tool and show me the permissions it has enabled

[scenic forum]

Enable these top 3 and try creating a ticket again

[chilly apex]

Ok

[chilly apex]

Thanks it worked but i have on more problem

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 758)

[chilly apex]

My limit is 1 how do i solve it?

[scenic forum]

Panel config -> limit -> Add your role to bypass the limit

[chilly apex]

Where do i do that?

[scenic forum]

On the dashboard

[chilly apex]

It dosnt work

[scenic forum]

Why?

[chilly apex]

It dosn’t appear

[chilly apex]

The server

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@chilly apex refer to the embed above

[chilly apex]

It worked

[chilly apex]

Now how i do?

[scenic forum]

Follow the path i sent you before

[chilly apex]

I don’t see the config

[scenic forum]

show a screenshot of what you see

[scenic forum]

you can scroll down

[chilly apex]

Ye i clicked it what i do there

[scenic forum]

show me a screenshot

[scenic forum]

scroll up and add your role to the bypass.

[warm gyro]

I have it on for all roles i need it on for but I still have to do it manually, is there perms for the server i have to do 🥹

[scenic forum]

Can you show it for the ticket owner and support team windows too?
Only send 2 images at once due to automod

[chilly apex]

And now?

[scenic forum]

https://docs.tickettool.xyz/dashboard/panel-configs/limit-options
Please read the specific documentation for it

[warm gyro]

I can send two screen recordings if thats allowed? Those ss are from ticket owner and support team

[scenic forum]

Aslong as you dont send more then 3 in a single message thats fine
At 4 the bot triggers

[warm gyro]

kk

[chilly apex]

It looks like this now

[scenic forum]

then your limit of one is now bypassed as the setting indicates

[warm gyro]

here

[scenic forum]

Please #🎫│make-a-ticket

[scenic forum]

1. Do you have other panels?
2. The change only works on tickets created after the change, not existing tickets

[warm gyro]

ohh let me check

[chilly apex]

Is id nedeed bc i dont know how to get it

[scenic forum]

The number inside your dashboard link is your server ID

[chilly apex]

Ok

[chilly apex]

Where in the dashboard?

[warm gyro]

ok i was able to get it fixed thank you 🥹

[scenic forum]

Just #🎫│make-a-ticket
The staff will assist you throughout the entire process

[chilly apex]

Created when will help come?

[scenic forum]

I cannot predict the future
Please just remain patient

[chilly apex]

Oki

[thorny hatch]

How do I create a ticket

[grizzled hull]

Could someone help me with the thing that when i want to access the panel it just dosent want to show

[dawn light]

how do i create a ticket?

[twin harness]

Is there a way to delete multiple tickets at once? I have 400 tickets open in my server and don’t want to manually close them 1 by 1 😂

[jade topaz]

How do I add a bot to another server? I can't use it because it's on a different server.

[humble sequoia]

━━ sweezy's inquiry has been moved to a ticket ━━

[pulsar ginkgo]

Guys i need help. I have made a new server with Ticket tool but when im trying to sync servers this comes up. I have tried waiting some days but it still happenes.

[mighty lake]

Did anyone else's tickets suddenly stop moving from one channel category to another?

Specifically when a ticket is closed. It was working fine until today.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[thorn halo]

@pulsar ginkgo ^

[thorn halo]

When you go to https://tickettool.xyz/dashboard/server_id/configs#pc-menu/pc-category - does the closed category exist there?

If so, how many channels are currently in the closed category already?

Ticket tool won't move channels there if there's more than 45 channels in it

[pulsar ginkgo]

thx

[iron night]

Gave +1 Rep to @thorn halo (current: #105 - 11)

[snow bramble]

how do i do like options or smth like this

[thorn halo]

You can configure those at https://tickettool.xyz/dashboard/server_id/configs#pc-menu/pc-selectStyle

[snow bramble]

Tysm

thanks @thorn halo

[iron night]

Gave +1 Rep to @thorn halo (current: #98 - 12)

[thorn halo]

[latent coyote]

Hiii

I need help if anyone is open

[snow bramble]

Uh

@thorn halo CAnt rlly figure it out

[thorn halo]

Please just state your question

[latent coyote]

I'm an admin and I invited the bot to the server, when I try to do /setup the bot says that I have no access

[thorn halo]

As you create more panels, you can connect them to that master panels drop-down menu

So each option on that drop-down will be a different panel altogether

[snow bramble]

O ok

[thorn halo]

Can you run /permissionlevel and tell me what ticket tool responds with?

[latent coyote]

It says " permission level: 0 (User) "

[thorn halo]

Then you do not have the discord administrator permission

[latent coyote]

Hmm

That's weird

Thanks for your time and help!!!

Thanks @thorn halo

[iron night]

Gave +1 Rep to @thorn halo (current: #96 - 13)

[thorn halo]

You can either ask for that or get a dashboard role, if you don't want administrator

[latent coyote]

Yeah thanks

[mighty lake]

That's the problem. Suggested fix?

[thorn halo]

you can add multiple categories to the closed section

tickettool should use the next category as an overflow

[elfin steppe]

How am I able to use ticket tool and make it where it says "Select" or something and then it opens a dropdown menu?

[chilly compass]

On the panel you've created, it'll show the "Drop Down Style" as an option

You can configure with multiple panels onto the same panel essentially

[elfin steppe]

Kk, tysm

[chilly compass]

no worries

I need help if anyone's aware of a solution, the claim button on the ticket message isn't appearing although on all of my panels it says that it is enabled

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[scenic forum]

@chilly compass refer to the embed above

[chilly compass]

Ah it's a premium feature

ty

[flat oriole]

Hiii

[west gazelle]

???

[flat oriole]

Jogo está bugando muito e eu não consigo tocar na bola

Me expliquem o pq

[thorn halo]

A ferramenta de tickets requer as permissões Visualizar Canal, Enviar Mensagens e Incorporar Links no canal em que você está executando o comando.

[flat oriole]

Eu não consigo tocar na bola no jogo não acontece 100% nas partidas mais acontece em 80% das vezes q jogo e está chato isso pq sempre perco 2v2 1v1 e até msm os jogos do servidor queria resolver esse bug enquanto antes pq um jogo com bugs desse nível n da pra jogar direito evoluír e tals quando alguém quiser resolver o problema o quanto antes(minha conta foi banida aleatóriamente)estou jogando numa secundária já tentei recuperar e fecharam meu ticket e TB acho uma falta de respeito com o player fazer isto.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[flat oriole]

Eu não consigo tocar na bola no jogo não acontece 100% nas partidas mais acontece em 80% das vezes q jogo e está chato isso pq sempre perco 2v2 1v1 e até msm os jogos do servidor queria resolver esse bug enquanto antes pq um jogo com bugs desse nível n da pra jogar direito evoluír e tals quando alguém quiser resolver o problema o quanto antes(minha conta foi banida aleatóriamente)estou jogando numa secundária já tentei recuperar e fecharam meu ticket e TB acho uma falta de respeito com o player fazer isto.

[frail ledge]

hii i got this enabled on every ticket so mods can use the add/remove user command inside tickets. but i got a question, i only want it to show inside the tickets, do i need to have the option ''all channels'' to use commands enabled in the bot integrations thing from discord?

[frail ledge]

like if i disable that option in the second image, does it stop giving permission for mods to not use the command inside tickets? or it doesnt affect anything bc i got it enabled in the dashboard

[thick hedge]

Hello

[ionic crane]

how to fix this problem

[spice harbor]

What seems to be the problem there?

Ah the bot, type /permissionlevel and /debug in the server

[ionic crane]

it happend after ending the subscribtion of premium bot

is there a way to fix it

[frail ledge]

hii after u answer that person can u check my message above :(

[spice harbor]

Of course hold on

[spice harbor]

I suggest contacting the support team via #🎫│make-a-ticket

[spice harbor]

You could try what happens when you disable the "All channels"

[frail ledge]

alrr ill create a test ticket

[frail ledge]

it overrides the dashboard, disables the command :( unfortunatelly theres no option to select a specific category for it to be used (tickets category), only lets me select specific channels, which is bad bc each ticket is its own. im only asking this bc i dont rlly like the option appearing when helpers use / in other channels

[spice harbor]

You could enable all channels and disable it on discord's side on each of the channels you don't want them to use the perms in

[frail ledge]

ohh right

[fallow cypress]

it says ticket tool is offline for me

[dreamy belfry]

How do i add ticket support to a server

[spice harbor]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[spice harbor]

@dreamy belfry from the bottom one

[dreamy belfry]

Ye ik like how do i set it up

[spice harbor]

Do you want multipanels to show up, a singular panel or a dropdown style?

[dreamy belfry]

Multiple

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[spice harbor]

do as the embed says above :)

[dreamy belfry]

Ty

[spice harbor]

You can create your first panel by going to the dashboard -> panel config -> click +

[gaunt holly]

I joined and diff server, raised a ticket to gain full access but when I left server and rejoined my ticket disappeared.. anyone know how I cancel ticket and resend?

[hot grail]

how do i make it so that other staff can see tickets and not just me? and also having to claim tickets before being able to text in it

[scenic forum]

You can't. Their Staff can

[scenic forum]

Panel config -> general -> support team roles

You can make it that other staffs can't message when one claimed. Not vice versa

[hot grail]

thank u, and i thought thats how i asked, so how do i make them having to claim the ticket to be able to text in the ticket?

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 760)

[scenic forum]

That's not possible. You can prevent others to message ONCE claimed
Not have it locked and open once claimed

[hot grail]

ohhhhhhh, then how do i do that?

[scenic forum]

Panel config -> claiming -> change support permission once claimed on + change permissions below -> send message disable

[hot grail]

kayy thanks!!! 🩷 ur super helpful

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 761)

[scenic forum]

[river orbit]

My server tickets are going to uncatorgized even though I have the category set

[thorn halo]

there is a chance the ticket category is full

[river orbit]

It has 60

[thorn halo]

channels? thats not possible, discord limits categories to 50 channels, while ticket tool limits it to 45 for tickets

[river orbit]

Idk

It has 60 tickets

@thorn halo

[round steeple]

https://discordapp.com/channels/509192800865353738/662692902245498910/1468790477842284545

[humble sequoia]

━━ BattleBoi's inquiry has been moved to a ticket ━━

[fickle relic]

Is there a way to make it ping a role when a ticket is opened is that only for premium?

[ripe pulsar]

how can i use ticket tool in multiple text channels

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[thorn halo]

@fickle relic^

[thorn halo]

what do you mean?

[ripe pulsar]

i have it added to one channel for one thing but i need to add it to another channel for different requests

[thorn halo]

you can create a second panel for that and send the new panel in the other channel

if thats what you mean

[ripe pulsar]

how do i do that i tried to set it up the same way i did the first and it wouldnt work

i think i figured it out if not ill be back thanks!!!

[thorn halo]

alright

[ripe pulsar]

it said application did not respond

[thorn halo]

send a screenshot please

[ripe pulsar]

did it with a name before this but dismissed the msg

[thorn halo]

the bot most likely does not have the View Channel, Send Messages or Embed Links permission in that channel

[fervent agate]

Hi good evening.

Can I get support with this specific error?

[thorn halo]

try clearing cache

[fervent agate]

that didn't work

[ripe pulsar]

it does i set all that before i tried

[fervent agate]

I had this issue at first. I had to move the role up in the hierarchy

[thorn halo]

please double check those permissions are not denied via channel overrides

[thorn halo]

this shouldnt really affect that error, its just lacking some permissions

[fervent agate]

o i turned on administrator

[thorn halo]

alright, what are you specifically trying before getting that error?

[fervent agate]

for the role as well

[fervent agate]

Accessing the general dashboard

It doesn't work on any browser

[thorn halo]

that error occurs when you head to https://tickettool.xyz/dashboard ?

[fervent agate]

Yes

It was working fine. Then it suddenly stopped and now i can't get back in

[thorn halo]

its some network issue, maybe restart the device or router?

[fervent agate]

ill try restarting my pc

[thorn halo]

yeah well that is one way to fix it

[thorn halo]

this is the more granular fix

[fervent agate]

ok restarting pc worked thx

[chrome fiber]

The bot isn't working, or is it just not working for me?

[thorn halo]

just you, please elaborate on what isnt working

[chrome fiber]

I'm trying to configure the bot and it says the bot is not responding

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[thorn halo]

@chrome fiber make sure ticket tool has the required permissions

[chrome fiber]

Yes

[cedar pagoda]

guys how do i like make buttons like general, department

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[spice harbor]

@vast topaz refer to the embed above

[brittle minnow]

if someone creates a ticket, and once the staff closes their ticket, is it possible to auto assign the person that opened the ticket a role upon closing of the ticket?

would appreciate the help 🥺

[spice harbor]

Pretty sure you can't

[earnest kestrel]

Como que configuro pra abrir ticket?

[drowsy charm]

When someone in my server makes a ticket they can close it trhemself

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[cobalt flicker]

how to let a role accese ticket and send messages there

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[verbal comet]

How can I set multiple categories in the open ticket portal ?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[proud swan]

Hii, the dashboard site is unable to load all my servers. Am currentlty working on a server and it was working perfectly yesterday and i even have it set up but it doesn't seem to link correctly now. I have restarted discord and the site itself but it doesn't seem to be working.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@proud swan refer to the embed above

[proud swan]

Reshering/ synce gives the error Whoops too fast try again in a few seconds everytime but logging out and logging back in works.
Thank you

[paper widget]

Oi boa tarde

Eu gostaria de saber se tem como fazer algo para me ajudar, fiz duas recargas no jogo pra receber gold porém não recebi, mas o dinheiro saiu da conta, gostaria de receber ou reembolso ou os golds na conta

A conta está com os mesmos 118 golds que tinham

[humble sequoia]

@paper widget

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[frail ledge]

hii, why does only the ''close'' option appear?

theres no claim button idk

[scenic forum]

1. Dont ping me for support
2. Panel config -> Claiming -> Enable claiming (This is a premium feature)

[frail ledge]

bruh why is claiming a premium feature?

also automatic ticket transcript is premium omg

[scenic forum]

Because hosting, storage, coding takes money and time

[frail ledge]

saying this bc other ticket bots got those options for free, just my feedback, thank you

[steel siren]

Oi

Boa tarde, algm ADM q fale português?

[south kettle]

how can I enable claim button guys?

from the website

[raven quest]

Alguém sabe como resolver um bug q ta tendo? não consigo acessar o painel de controle do bot

[wraith pond]

Hi, i have question, i messed up ticket bot settings and transcript didnt save in the server , is there a way to get it back once ticket was closed?

[tired isle]

hey guys, what could be wrong here? the server owner authorized google and the channel is configured perfectly. 🙁

[reef cedar]

IT ALWAYS SEND ME THE APPLICATION DID NOT RESPONCE WHAT SHOULD I DO

[alpine sparrow]

Any idea why this happens to me? Im the discord owner...

[thorn halo]

please ensure ticket tool has the View Channel, Send Messages and Embed Links permission in the channel you are running the command in

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[thorn halo]

@alpine sparrow please refer to this^

[spice harbor]

panel config -> claiming -> enable claiming (claiming is a premium only feature)

[spice harbor]

dashboard -> your server -> panel config -> transcript -> select the transcript channel you want it to be sent in (make sure ticket tool has perms to attach files/embeds and type in there)

[spice harbor]

go to the transcript channel and type in /debug

[mighty lake]

Trying to delete tickets and getting "This interaction failed"?

[covert swallow]

Are you using the premium bot with an expired premium subscription?

[mighty lake]

No sir. Active premium subscription

I was trying to set up the transcripts being saved to Google Drive

it worked the first time I deleted

the second time I got the error message above

[covert swallow]

Server ID?

[tired isle]

it returns: "This command isn't enabled." 🙁

[mighty lake]

1336365337884753934

[covert swallow]

Is the bot still in the server?

[tired isle]

enabled the debug tool, got the link, can i send it to you?

[mighty lake]

Doesn't appear to be...but how would it have been removed?

[covert swallow]

You probably have another bot (or staff member) who kicked it, check your audit logs

[mighty lake]

Thanks. If I re-add, all the settings should already be there?

[chilly burrow]

haI ve access to exclusive arms and I have access to all exclusive weapons

[covert swallow]

Yes

[humble sequoia]

@chilly burrow

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cobalt flicker]

how do i make claim
so that staff can claim the ticket
so others dont come in

[spice harbor]

Send a ss here

Of what the /debug gave you

[wraith pond]

yes i figured out how to solve it, but ticket was deleted, so is there a way to bring it back as transcript?

[spice harbor]

There's no way to bring it back from there

[spice harbor]

try $transcript @user

[tired isle]

what user do I have to mention?

[spice harbor]

The one who opened the ticket

to see if it saves that way

[tired isle]

unfortunately not... it returns the same error

[spice harbor]

Another supporter will be with you

[mighty lake]

Is there a way to create an automation to delete tickets after a set time (ex 2 weeks)? It looks like the time limits are within 24 hours.

[tired isle]

thank you

[iron night]

Gave +1 Rep to @spice harbor (current: #94 - 14)

[elfin latch]

Anyone hel with email comfirmation

[mighty lake]

Another question: my security bot removed Ticket Tool from my server. I've re-added it. For new tickets, service is working seemlessly. For old tickets, I find that I have to re-add Ticket Tool into the channel despite it having access to the channel settings?

[trim owl]

Dind,t configurate my server didn,t comes out my server in the Dashboard

[grizzled summit]

I'm sorry. Could you restate the issue you are having?

[mighty lake]

Hello?

[woven saffron]

I am having an issue where one of the servers I have with ticket tool is not appearing on the dashboard.

When I have tried to sync servers, this message appears, and no matter what I do, it doesn't do anything.

Alongside that, It's still showing a server I've deleted.

Reloading does not help.

In my inference, I believe the website for managing servers is currently experiencing issues, but I'm unsure.

[quaint marsh]

How can i make claim ticket button? So others don’t get in if its claimed by a staff

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[thorn halo]

@woven saffron ^

[thorn halo]

This is premium

[woven saffron]

It's worked! Thank you!

[iron night]

Gave +1 Rep to @thorn halo (current: #94 - 14)

[quaint marsh]

Oh ok ty I guess

[iron night]

Gave +1 Rep to @thorn halo (current: #89 - 15)

[lucid reef]

Hello. I would like to add a role that can see tickets, anyone available for help please?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[humble sequoia]

@mint kindle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[glacial zealot]

correct me if im wrong, but can you only have one dropdown available for each ticket

[thorn halo]

what do you mean? per panel?

if so yes, it only will have one dropdown to select a panel from

[jolly oak]

IS there a way to make it so only the person who made the ticket and people with a certain role can view the ticket?

[thorn halo]

thats.. the entire point of tickets

by default, your tickets will be private to the person who made it, your support team roles, and any user with the discord administrator permission

[keen osprey]

I'm unable to purchase premium. It says it's not available and when I click on it, I get an error. Any fixes on this?

[dusty island]

Hey guys, was trying to put ticket tool on a server of mine and when i try and sync servers no servers show up. ANY FIX?

[scenic forum]

Can you show the error?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@dusty island refer to the embed above

[scenic forum]

I'd recommend opening a billing ticket at #🎫│make-a-ticket

[keen osprey]

Thanks.

[leaden yew]

How do I set up the ticket?

[jolly ore]

hi

hi guys i need help i Purchase hack for 31 day he just give me 3 days >

[humble sequoia]

@jolly ore

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[leaden yew]

How do I set up the ticket? @humble sequoia

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@leaden yew check above

[leaden yew]

ok

[still compass]

how i can add antoher Button to the ticket panel

[thorn halo]

another button as in a second button that links to a different panel, but is sent in the message for the master panel?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[still compass]

I mean Like that

not only create a ticket Button but more

[thorn halo]

thats not ticket tool, im pretty sure, but you can still do this in ticket tool

[thorn halo]

please refer to this

[still compass]

I mean Like you have Button create ticket

and i want to make Like antoher buttons Like sell or buy

[thorn halo]

yes, thats what the tag i asked you to review explains

you can configure one panel to have two buttons that trigger a different ticket type

these are called multipanels

[still compass]

Oh okay

Thanks

Thanks @thorn halo

[iron night]

Gave +1 Rep to @thorn halo (current: #89 - 16)

[static forum]

Everytime I wanna access the panel of a server I have adminperms on, this shows up and even the Owners cant access it. I just wanna cansel premium because we dont need it anymore. Can someone help me please. Just ping me if you can help. (thanks)

And I also pressed retry and it didnt work

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[thorn halo]

@static forum ^

[static forum]

Okay ill try ty

@thorn halo ty it worked

[iron night]

Gave +1 Rep to @thorn halo (current: #85 - 17)

[thick ibex]

1469246718632661136

I’m trying to create a ticket, but I’m having a message with the above id

@iron night

This is what is showing
@iron night

How do I solve this problem?

@iron night

[scenic forum]

You need to delete some channels
If youre not a staff theres nothing you can do

[thick ibex]

Okay

[jade topaz]

@upper flower @solid stream

[thorn halo]

instead of pinging the two most likely to ban you, you could have just posted a question here if you had one for ticket tool

[thorn halo]

please ensure that ticket tool has the View Channel, Send Messages, and Embed Links permission in that channel you are trying to run that command in

[still compass]

How to change description of the ticket panel

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[thorn halo]

@still compass^

[still compass]

Thanks @thorn halo

[iron night]

Gave +1 Rep to @thorn halo (current: #84 - 18)

[thorn halo]

[robust helm]

This keeps coming up how do i actually set the app up?

Since I’m insanely confused

[keen osprey]

Try to ensure that ticket tool has the View Channel, Send Messages, and Embed Links permission in that channel you are trying to run that command in.

[robust helm]

Tysm

[keen osprey]

Yep!

[robust helm]

Is there a way for the app to respond bcuz it responded in my server

[lavish spoke]

It has permission but doesn't work

[austere forge]

Please run the /debug command where you try to send the panel

[hallow tree]

Can I somehow see the statistics, of staff that handles the most tickets for example?

[austere forge]

Dashboard > Statistics tab

you must have enabled the claim option

[azure warren]

How do I change the ticket format from the first format to the second format?

[spice harbor]

Disable dropdown

And enable multipanel

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[azure warren]

Record a video so I can understand you better

[tight topaz]

guys

how do i make it so my dropbox ticktes go to certain categorys

@covert swallow

[livid trellis]

Hi i dont can dashbord in a server

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[thorn halo]

@livid trellis^

[thorn halo]

you can edit each panel that you have linked in that dropdown to go to different categories at https://tickettool.xyz/dashboard/server_id/configs#pc-menu/pc-category

[faint sonnet]

@humble sequoia

@faint sonnet how do I pay my subscription

[livid trellis]

yes

[thorn halo]

Please refer to the message I was asking you to review

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[lilac junco]

@faint sonnet Refer to the embed above, click "here" to be redirected to the premium subscription page.

[blissful loom]

a server that i own is not listed

[lilac junco]

Is it not appearing on the dashboard?

[blissful loom]

hi, thats right its not appearing. i sinced many times in the past 5 days, nada.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

Refer to the embed above.

[blissful loom]

ah the login helped thanks sm!

[iron night]

Gave +1 Rep to @lilac junco (current: #36 - 123)

[lilac junco]

Glad I could help!

[faint sonnet]

Thanks everyone

[ember rapids]

How can I tag the user who created the ticket? <@user> doesn't work

[scenic forum]

its {user}

[ember rapids]

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 762)

[fervent fog]

why cant I write into messages or change the title text in embed?

I can write into embed description but not into this one

[scenic forum]

Any darker field requires premium to edit

[fervent fog]

oh, well I though at least this is free 💀 thanks for the help anyway

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 763)

[ripe ingot]

Can i set up my bot on mobile

[fierce kayak]

ticket tool not responding

[fierce kayak]

@scenic forum pls help me

[scenic forum]

Dont ping for support.

[humble sequoia]

━━ Dlux's inquiry has been moved to a ticket ━━

[fierce kayak]

sorry

[dim sand]

Is there a feature where the Ticket Bot unclaims a ticket if it's not handled for a set amount of time?

[spice harbor]

Likely not

[plush rose]

Hi 👋

[radiant valve]

#🎫│make-a-ticket

[tidal belfry]

how do i setup ticket tool?

[warped oxide]

Hey my transcript is not saving even though I set the channel

[uneven nacelle]

Yo I need help, am trying to setup the ticket tool but it says application failed

[uneven nacelle]

/setup

[humble sequoia]

━━ k3nx's inquiry has been moved to a ticket ━━

━━ Wolfie's inquiry has been moved to a ticket ━━

[hot grail]

my ticket bot keeps automatically removing "read history" perm for ticket openers

[thorn halo]

this permission is most likely denied on their roles and is not a channel override

ticket tool doesnt touch that permission by default

can you check if their roles have that permission?

[hot grail]

yes!

[thorn halo]

is that permission being denied in the ticket channel itself?

[hot grail]

okay i checked for the role, the members role, it was off, i turned it on i hope it helps

[hot grail]

yeah!

[jade topaz]

yes it has

[thorn halo]

well, after this can you test again

if the issue still persists let me know

[thorn halo]

and the command is still failing now?

[jade topaz]

yes it is still now

[jade topaz]

yes

[thorn halo]

you are absolutely certain ticket tool has those three permissions in that channel

[hot grail]

oh one more question, how do i make it so the members, not staff, cant close the ticket

[thorn halo]

head to https://tickettool.xyz/dashboard/server_id/configs#pc-menu/pc-buttons/pc-button_close -> select your server -> and make that button support team only

[uneven nacelle]

Yo can u help me

It says for me application failed when I used /setup

[thorn halo]

you seem to be getting help in a ticket

[uneven nacelle]

I late replied

[thorn halo]

please stay in that ticket

[uneven nacelle]

I fixed it w

W

[hot grail]

thanku

[sterile meteor]

Can i get premium with inr or crypto?

[scenic forum]

Yes
You can buy premium with either LTC or BTC. Minimum purchase amount 3 months
If you want to proceed open a billing ticket at #🎫│make-a-ticket

[autumn ermine]

Bro

Anyone help 🤯 when I try to setup there says app is not responding

[lilac junco]

Make sure the bot has the following permissions in the channel you're using the command in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[autumn ermine]

Bro how but

Anyone can help me <@&1041059309561323560>

[lilac junco]

@autumn ermine Refer to the video above.

[lilac junco]

Please refrain from pinging other roles.

[versed ocean]

Hi , anyone know How do I make it so that when someone deletes a ticket, it automatically generates a $transcript

[jade topaz]

I also needed this help. Thank u

[iron night]

Gave +1 Rep to @lilac junco (current: #36 - 124)

[dawn peak]

Hi i need help

Can Anyone please help me

My VYRO account was banned without any reason , till night everything was working Perfectly but in Morning, its banned

[jade topaz]

@thorn halo

still not working

[humble sequoia]

@dawn peak

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[analog schooner]

Hello, I have an issue with ticket tool,
I used it for multiple servers and it worked absolutely fine.
but for some reason, there's a specific server that I've invited the bot, and the bot doesn't recognize it was added to the server so I can't edit the bot on the site.

I would appriciate any help, thank you.

[last river]

is there a way i could get a transcript of a closed ticket from a designated server?

[spice grotto]

is there a way to resctict a certain role from opening tickets?

I figured it out

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

@analog schooner Refer to the embed above.

[lilac junco]

Can you elaborate a little more?

[last river]

yhea they closed it and i couldn't save what i wrote it was a long description that came right from the heart

[lilac junco]

You can request the transcript from the staff team.

[last river]

i did but i'm not getting a reply

[lilac junco]

Ah

[analog schooner]

Thank you, it was fixed! ❤️

[iron night]

Gave +1 Rep to @lilac junco (current: #36 - 125)

[spice harbor]

Run /permissionlevel on the server

[worldly helm]

They have already been helped.

[spice harbor]

Oo mb

[short quartz]

When im a co owner in my server it not let me. Make ticket it says i needa have dashborad or be a adminastrator

[scenic forum]

Use /debug on your server

[lapis lake]

I am Japanese.

Why can't it be sent to the designated category after deleting the ticket?

The setting was done firmly. Even though it was done before...

[grim flare]

guys how can I support so my acc banned error code 600

[harsh terrace]

message me if you can help me link discohook and ticket tool together

[scenic forum]

Are you using Storage mode?

[humble sequoia]

@grim flare

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[scenic forum]

@harsh terrace refer to the embed above

[errant quarry]

How do I create a ticket to refer a friend?

[royal oracle]

I need a ticket

🙏🙏🙏🙏

[timid badge]

TicketTool interaction failing?

[shell ridge]

Anyone having issues with the sparrow tech app not refreshing guides?

[humble sequoia]

@shell ridge

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[flat thistle]

how can a server owner give access to the TicketTool dashboard to other (staff members) in their server?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 7, 2026, 2:39 PM

[lilac junco]

@flat thistle Refer to the embed above.

[flat thistle]

thank you!

[quaint marsh]

$help

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[hazy juniper]

Help

My account was banned, please help

My account was banned, please help?

@humble sequoia My account was banned, please help

[humble sequoia]

@hazy juniper

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rustic pasture]

Hola me banearon en una cuenta jinko por supuesto archivo pero no utilizo archivos para ese juego quería ver si me podían colaborar y ver si me asen el favor de tomar mi apelación ya que culla cuenta tiene mucho valor sentimental ya que mela regalo un familiar muerto y jugábamos juntos siempre gracias y perdón por la molestia

[sharp comet]

Hello. I have a question: is it possible to categorize tickets in the Ticket Tools bot, like in the screenshot?
And have the category itself depend on the subject the user selects for the ticket (also like in the screenshot).

[humble sequoia]

es @rustic pasture

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fleet gate]

Is it possible to have the ticket bot automatically send paypal information to a ticket?

[novel raven]

Yes you can, each panel you create can create the ticket in a selectable category on Discord.
Head to Panel Configs -> Categories.

[novel raven]

You can setup custom commands to send the PP information or place it in the ticket message to see when they open it?

[sharp comet]

Oh yeah really, I completely forgot about that. Thank you very much.

[iron night]

Gave +1 Rep to @novel raven (current: #174 - 4)

[sharp comet]

To display a player's nickname in a ticket, do you need the wording {nick} or {nickname}, or maybe some other one? For example: {nickname} | {count}

[novel raven]

{ticket.user.nickname} would be the ticket owners nickname.

But beware that nicknames can have spaces in them, the spaces would be replaced with -.

[sharp comet]

Got it, thank you very much.

[sullen raft]

Hi

I need help in Arabic.

@placid girder

our the team help

[radiant valve]

In #🎫│make-a-ticket you can open an Arabic ticket