🆘│community-support

[round furnace]

What

[lilac junco]

The bot invite link is linked to that embed.

[lapis bluff]

Eu não to conseguindo colocar o bot na minha comunidade

[still lava]

Mrburger

From Portuguese (PT) To English (EN)

I can't get the bot into my community

Translation requested by Mrburger from Flag-Reaction Feature.

[lapis bluff]

Oque

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[lilac junco]

@lapis bluff

[lapis bluff]

Oi

@lilac junco

[tardy stream]

hey so im using the ticket tool dashboard and im trying to delete a panel and it shows "Major Config Mismatch" or if anyone knows how to just reset/clear everything

[scenic forum]

You cannot delete a panel if you only have 1

[tardy stream]

ohh then what about like resetting that panel? like resetting all changes

[scenic forum]

Create a new panel and delete the old panel

[tardy stream]

ohh okayy tyy

[granite hawk]

Ticket ToolVERIFIED APP
APP
— 19:44วันอังคารที่ 6 มกราคม 2569 19:44
System Failure, Please Report to the server owner:
Invalid Form Body
components[0].components[0].options[0].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji
components[0].components[0].options[1].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji
components[0].components[0].options[2].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji
components[0].components[0].options[3].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

i keep getting these in my friends server when i create a ticket

[harsh epoch]

Hey!
Do you have access to edit that servers configs?

[granite hawk]

hmm lemme check

when i open the "dashboard" in the bots bio yeah i click it and i have uh

panel configs

is that it or what (sorry im not tryna be rude)

[harsh epoch]

Panel configs yea, could you try referring to the embed below

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[granite hawk]

no no! i forgot to mention the other problem is the member who opened the ticket gets kicked out of the server after 20-30 mins

[granite hawk]

u there ?

[harsh epoch]

That wouldn't be related to something Ticket Tool is doing, you could check the audit log in your server to see who or what is kicking them

[granite hawk]

got it

[brave pike]

MY SERVER IS NOT SHOWING IN MANAGE SERVER

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

@brave pike refer to the embed above.

[red leaf]

Is there any way we can make ticket auto delete after x hours of inactivity

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[lilac junco]

@red leaf refer to the embed above.

[red leaf]

this automation is only for premium users ?

[lilac junco]

Correct.

[scenic forum]

Already reported

[cyan hornet]

Is it possible in mode with the prenium to make sure that when someone takes over a ticket, it moves the ticket to a support category?
(ex: Nyon has taken over the order, it moves it to Nyon’s ticket category.)

[scenic forum]

You can have a claim category however you can't have it staff specific

[cyan hornet]

okay i seee tysm ❤️

[hot grail]

is it possible to make tickets pop up under a specific category? like as if i made a category for tickets, can all tickets that are created go under that category?

[scarlet monolith]

I don't know what to do can anyone help me

[harsh epoch]

Hey there!
It is

Panel configs -> Category -> Category Opened

[harsh epoch]

Could you elaborate on what you need help with?

[hot grail]

thanks!

[iron night]

Gave +1 Rep to @harsh epoch (current: #30 - 178)

[scarlet monolith]

With this site I don't know what to do

[harsh epoch]

if you're talking about Ticket Tool, then you can tell us what you're planing to do and we can help from there

[scarlet monolith]

How I can start to make income

What I should do

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scarlet monolith]

Then what's this ticket for

[harsh epoch]

This server is for help regarding Ticket Tool, we can't help with issues outside of this server.
Also, please avoid DMing me or sending me a friend request

[scarlet monolith]

Y

[pseudo ravine]

We only provide support for the Ticket Tool Discord bot. We aren't affiliated with the site you came from

[remote sundial]

How do I set it so that if a staff member claims a ticket a specific role still has access to a ticket?

[humble sequoia]

What Are Additional Roles?

Additional Roles are roles that are independent of Support Roles. You can assign unique permissions for roles defined as additional roles in tickets.

To choose your additional roles head to your Panel Configs ➞ General Settings ➞ Additional Roles

To assign permissions for additional roles, go to Dashboard ➞ Panel Configs ➞ Permission Options ➞ Additional Opened/Closed Permissions.

Note: Additional Roles do NOT get affected by the Change other support team permissions when claimed feature under Claiming Options, meaning they don't gain/lose any permissions set in that feature once a ticket is claimed.

$addroles

[scenic forum]

Refer to the embed above

[remote sundial]

Thank you, that is what I've done but let me give it another go!

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 652)

[muted ore]

Hello. I’m just wondering how to set up a template in my tickets

[late ridge]

Hi all

How do I solve this?

[scenic forum]

Are you staff on the server?

[scenic forum]

"template"?

[late ridge]

Iam owner

[scenic forum]

Check your audit logs
Another bot is probably deleting the channel

[late ridge]

Bot can do it

[scenic forum]

What?

[late ridge]

What do you mean by that?

[scenic forum]

Show me a screenshot of your audit logs please

Preferably after you tried creating a ticket

[late ridge]

1 minute ple

[muted ore]

So when someone clicks support ticket it automatically populates a message for setting up a faction for example

[scenic forum]

You could setup forms. That's a popup with up to 5 questions they have to answer before the ticket goes through?

[late ridge]

Ya @scenic forum

The problem with this bot

[scenic forum]

The problem is most likely not with ticket tool.

[muted ore]

Yes exactly! How do I go about doing that?

[late ridge]

@serene gazelle

The problem with this

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

Refer to the embed above

[late ridge]

I own the highest version

@scenic forum

[scenic forum]

As previously stated please show a screenshot of your audit logs

[late ridge]

This

[scenic forum]

Then you need to fix that

We cannot help you with bots that aren't ticket tool

[late ridge]

Okay, but the two bots are important and I don't want to delete either of them. What should I do then?

[scenic forum]

Go to their support server

[late ridge]

Can you help me with what to tell them?

[limber ledge]

Which channel and category is for granting permission to anyone to open a ticket?

[scenic forum]

Simply explain the issue to them and show the screenshot

[scenic forum]

Could you explain?

[late ridge]

Okay

[limber ledge]

In which section are permissions granted?

[scenic forum]

Are you staff on the server?

[limber ledge]

Yes, I'm programming it so that anyone can open that ticket, but I can't figure out how to do it. But that account doesn't have admin privileges.

[late ridge]

Go to the dashboard, then to the buttons, then to the "Create Ticket" button, and cancel all the ranks in it.

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[scenic forum]

Please do not interfere

[late ridge]

Aha okay iam so sorry

[shrewd crest]

I cant seem to get my ticket channel working. It says it lacks permissions but I checked everything

[harsh epoch]

Hey!
Could you try running /debug in that channel please?

[shrewd crest]

Im new to these bots sorry

[harsh epoch]

It's missing the permissions marked with an x
you'll need to allow it those permissions in the channel and the role

[shrewd crest]

Ok I’ll keep trying thanks

[harsh epoch]

No worries!
good luck

[torpid loom]

I cant close a ticket and I'm the owner of the server

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[harsh epoch]

Hey there!
Please refer to the embed above

[warm badge]

Script

[shrewd crest]

Got it working 🥳
Only problem is its in my Welcome channel not the support channel .
Can I move it? 😖

[harsh epoch]

the "Create ticket" button you mean?

[shrewd crest]

Yeah

[harsh epoch]

you can re-send the panel to whatever channel you want as long as the bot has access to it.

Panel -> Send

[shrewd crest]

😖 should I delete the one from welcome?

[harsh epoch]

If you want it to only appear in your support channel, then yes

[rigid garden]

I wanted to try this bot, but they gave me a product key. I used it now, but it says I used it on January 1, 2025, even though I haven't used it at all! What should I do?

[scenic forum]

Could you show where it states the date?

[molten creek]

why I cant see my server?

[unique tulip]

I'd like to remove any tickets and associated information such as records of my discord account and what servers it is in from this service. Who can I talk to about this? The privacy policy on the website simply says "contact us" but there is no contact information posted on the website at all.

Might I have to DM BattleEye about this?

[harsh epoch]

Hi there! Do you have the administrator permission or an allowed dashboard role in that server?

[pseudo ravine]

Hey there! Are you referring to transcripts?

[unique tulip]

that and the info given by OAuth with online viewing of the transcripts, such as a list of what servers I'm in

[pseudo ravine]

We don't store any transcripts ourselves. They're all stored on Discords servers

[unique tulip]

That's understandable. Can the team do anything about the OAuth info?

[pseudo ravine]

Yep, I'll make a ticket for you

[unique tulip]

Thank you 💜 @pseudo ravine

[astral tapir]

I want to make a command that automaticly change the ticket name to something I chose like lets says the prefix is $ so I type in the ticket $q and it change the ticket name to question

how do I do it?

[echo basin]

Is there a way to look at a closed ticket/re-open it?

[scenic forum]

$rename NEW NAME

[scenic forum]

If two step ticket is enabled yes
Otherwise the ticket is deleted once closed

[astral tapir]

yeah but like make it quick command like make it only 1 letter

[scenic forum]

not possible

[astral tapir]

okay thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 654)

[echo basin]

is there a way for me to check that on a server I am just a member of? I want to see if its possible before asking the admin

[scenic forum]

If youre a member, no

[echo basin]

dang, thank you for helping! ❤️

[novel wraith]

Every time I try to send my panel it says this and idk how to fix pls help!

[rotund sentinel]

Is this the support channel

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@novel wraith refer to the embed above

[scenic forum]

Can you use /debug in the same channel as in the video

[rotund sentinel]

Dang

Should of told me earlier I deleted the whole server and restarted

I will use this in the future tho

[cursive vale]

How do I use the ticket bot

[rotund sentinel]

For work

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@cursive vale refer to the embed above

[rotund sentinel]

/setup

Oh

[scenic forum]

@rotund sentinel type /debug on your new server

[rotund sentinel]

I did that

Didn’t respond

[scenic forum]

Its missing all permissions with X in the channel

[rotund sentinel]

Let me see

How do u know that

How do I check

[scenic forum]

You need to enable ATLEAST the "send message" permission inside the channel for the bot to respond

[rotund sentinel]

Mum

Mhm* will do right now

Alright it worked thanks

[old grail]

anyone have a fix to channels being created by ticket tool not auto syncing with the category its under?

[ruby stone]

i want to delete chile, how?

i don’t remember

[lilac junco]

Go to your dashboard, select the Chile panel and delete it.

[ruby stone]

i do that but It’s still there

[lilac junco]

You will have to either resend or update your panel.

[ruby stone]

i do that

[lilac junco]

Are there more than 45 tickets under the category you set before?

[sage lantern]

Hello, this may sound like a stupid question, is there a way to send transcripts to the player which opened a ticket? 😅

[lilac junco]

Hey there! Indeed you can do that, you can use the command /transcript to do it.

[sage lantern]

is there a way to automatically send it by clicking the Transcript button or Close button, or is it just a manual command?

[lilac junco]

It is a manual command, however you require premium to auto send a transcript to a user.

[sage lantern]

awesome, thanks for the rapid response!

[lilac junco]

Anytime!

[terse stag]

how do i tell when my ticket is ready

[digital lagoon]

Is tickets down?

[terse stag]

is this ready?

[scenic forum]

What do you mean with "ready"?

[scenic forum]

no

[terse stag]

will it work

[scenic forum]

Are you staff on the server?

[terse stag]

no

[scenic forum]

Then theres nothing we can help you with im afraid

[terse stag]

who can help me then

[scenic forum]

Staff on their server or being patient in your ticket on their server

[terse stag]

whos server

[scenic forum]

The server you opened this ticket in

[terse stag]

oh right thanks

[fast wasp]

Can someone pls send stk support server

[humble sequoia]

@fast wasp

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[languid echo]

Manage dashboard not show me server

[scenic forum]

Can you use /debug on your server?

[languid echo]

sec

not show(

i add bot to server

[scenic forum]

Did you press the Sync Servers button on the dashboard?

[languid echo]

doesn't appear

[scenic forum]

If you log out and in again?

[languid echo]

i try

sec

o its work

thx

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 656)

[scenic forum]

This isnt the right place for that

[eager pawn]

my bad 😌

[serene sigil]

If using thread mode, will the ticket disappear immediately after being closed, instead of being moved to another category like in traditional channel mode?

[scenic forum]

Threads cannot move to another category
They are strictly glued to the thread parent channel as far as i know

[silent thorn]

I need help

[humble sequoia]

@silent thorn, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[silent thorn]

I want to be a staff in the group

[lilac junco]

What group?

[silent thorn]

Ur group

[lilac junco]

Ticket tool?

[silent thorn]

Yeah

[lilac junco]

You will have to wait for support team applications to open, then you apply. It is announced in #📣│server-news

[silent thorn]

Ok thx

Thanks@user

Thanks @ user

Thanks @lilac junco

[iron night]

Gave +1 Rep to @lilac junco (current: #44 - 90)

[simple yarrow]

can sumone help me git unban

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tame mango]

Is there a way to have a ticket that gets claimed auto add the name of the member who claimed the ticket?

[minor quartz]

I think its glitched because it won't let me setup at all and it says "this interaction failed"

[scenic forum]

If you add it into the claimname yes

[minor quartz]

heres the message i get

[scenic forum]

Can you use /debug in the report user channel

[scenic forum]

It's missing the send message permission in the channel

[minor quartz]

how do i do that?

[scenic forum]

Channel settings aka Channel permissions

[minor quartz]

oh wait

yeah

okay yeah thannks it workeddd

but i dont want anyone but the mod/admins to be able to talk

[scenic forum]

Then you'll need to adjust the channel permissions that way

[serene sigil]

When there are a lot of people, is it easy for bot to break or crash?
If a lot of users are opening tickets and while using thread mode, does that cause issues?For example, could threads break or stop working?
And once the ticket count hits 1,000, does it stop creating new tickets automatically?

[scenic forum]

What's the error they receive?

[tame mango]

How should that be written out?

[unreal stratus]

hello,

[scenic forum]

{claim.user.name}

[unreal stratus]

who should i write to so they can unblock me from the game?

[humble sequoia]

@unreal stratus

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[serene sigil]

How to check premium Role.I've paid.

[lilac junco]

Done.

[serene sigil]

Thanks.

[scenic forum]

Already reported

[fathom wave]

@humble sequoia

[unreal stratus]

where i can get ticket ?

[humble sequoia]

@unreal stratus

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[radiant orchid]

I can't create a panel but I bought premium 5 min ago

[lilac junco]

Did you try to create a panel through the dashboard?

[radiant orchid]

Yh but I can't send it in my dc it gives me an error instantly

[lilac junco]

What does the error say?

[radiant orchid]

This bot Doesn't react or smth like that

[lilac junco]

Screenshot the error message and send it here.

[radiant orchid]

I'm German so hope u understand it haha

@lilac junco

[scenic forum]

Habs mit Mrburger abgeklärt
Ich übernehme da ich auch Deutsch kann
Kannst du den befehl /debug in dem kanal nutzen?

[radiant orchid]

Warte schaue Kurt

[radiant orchid]

Ne geht auch nd

[scenic forum]

Dem bot fehlen die "View Channel" rechte in dem kanal

[radiant orchid]

Omg warte maybe ich kann's fixen melde mich sofort

[twilit ermine]

Any reason I'm getting this as the Owner of the server?

Also have my role(s) set for Bypass in the Dashboard

[scenic forum]

Its a ratelimit
Youre renaming the channel too often

[twilit ermine]

Ok, I had only tried twice. The ticket-owner (person who opened the ticket) closed the ticket. I had reopened it, then went to rename the ticket and the bot did not rename the ticket, so tried once more and I got that message.

Is that normal? Never got that before

[radiant orchid]

Okay haben ein Problem war zu schnell im kaufen haben bereits einen bot wie kann man das denn kündigen?

[scenic forum]

#🎫│make-a-ticket und dann ein "Billing" ticket da du es ja warscheinlich auch refunden willst

[scenic forum]

You can only rename a ticket twice then it gets ratelimited

[twilit ermine]

Ok, thanks

[sterile thorn]

bot can take away someone's range?bot can take away someone's rang?

i have premium and cant use it

[lilac jungle]

I am unable to see my server in dashboard

[radiant orchid]

Hab eins gemacht

[scenic forum]

Bot can give or remove a role from the ticket owner yes
Press the icon at the top left on your dashboard

[scenic forum]

Have you pressed sync servers and tried logging out and in?

[sterile thorn]

ty

[lilac jungle]

Let me try logging in and logging out.

[lilac jungle]

Thanks a lot!
Have a great wonderfull day!

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 658)

[ancient garnet]

Hi, so Im using ticket tool for a middleman service and was wondering which settings I need for a ticket to open in a private category. So basically a member cant see the category unless a ticket is activly open for him

[plain pier]

im new to the ticket system and cant figure out why the server im in doesnt get synched with the ticket tool. any help?

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[scenic forum]

Refer to the embed above

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

@plain pier Refer to the embed above

[ancient garnet]

even if its a private category and members have no access?

[scenic forum]

The ticket channel will give them access.

[ancient garnet]

alr ty man

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 659)

[plain pier]

user is permission level: 0 (User)
how do i fix that

[lilac junco]

You'll need the server owner to put your server role as a dashboard role. Refer to the embed I sent.

[shadow sonnet]

Administration, please check ticket 76013

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[ancient garnet]

@scenic forum sorry to bother again but I have selected the category to be in "Middleman Tickets" but for some reason on opening it goes to the top of the server

[lilac junco]

Hey there! Don't ping for support :D

Can you make sure to update your panel after setting the category?

[ancient garnet]

yes lemme try that sorry

[lilac junco]

All good! Let me know if it works 😄

[ancient garnet]

ye I forgot to give the bot permissions to the category 😭

[lilac junco]

Alright! Glad you could fix it :)

[ancient garnet]

How do I make it so ticket owners cant close the ticket? Under permissions I disabled manage channel and manage permissions

[lilac junco]

Panel Configs > Buttons > Close Ticket > Support Team Only

[ancient garnet]

tysm ♥️

does the ticket tool bot have a tag feature? so like a command that pastes a message/instruction?

[lilac junco]

Hey there! Indeed you can do that.

Go to the dashboard and go to custom commands, and configure it to your likings.

It is not a tag, you'll have to run it manually so the message pops up.

[ancient garnet]

oh so I cant just do like !tag mm

and the message pops right up?

[lilac junco]

You get to choose the prefix for your command. Let's say I made the command and I called it ! instructions and then I edit the message and write the instructions.

When I run it in a ticket it will send the instructions I set.

[ancient garnet]

oh alr Ill try do it ill lyk if I hit some rocks alr

it worked lets go

ty sir

ty @lilac junco

[iron night]

Gave +1 Rep to @lilac junco (current: #44 - 93)

[ancient garnet]

it told me to ping sorry

[lilac junco]

All good! Appreciate the rep!

[jolly birch]

Yooo can someone please tell me How do you fix this

[ancient garnet]

your server has too many channels you have to delete some

[jolly birch]

How do you do that

Mb am new to discord

Hello?

[eternal raptor]

If you're just a member in that server you'll have to ask/notify staff of said server to delete some tickets as they reached the 500 channels limit

[jolly birch]

Ohhh okay

Thank you

[peak jay]

can anyone help me ive invited the bot but the site sais there is no bot online while ive given it every perm plus re loaded the site

[restive condor]

Hi there, please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[peak jay]

stil dont work

levels dont work either

it js doenst response

[restive condor]

Could you try the /debug command in that same channel please

[peak jay]

i wil

no response again

[restive condor]

The bot seems to be missing the VIEW CHANNEL permission for that channel

You have level 0 permissions though. You will need either administrator permissions or a dashboard role to access the dashboard

[peak jay]

i am administrator tho

[restive condor]

Please ensure you have actual administrator permissions enabled in your role settings and not just a role named admin

This one

[peak jay]

mb i dont have that

js asked for it

il dm if it stil wont work

[lone dagger]

Guys, I fixed all the settings in the Ticket Tool, but when someone tries to open a ticket, the ticket doesn't appear to be opened.

How can I solve this?

[gilded verge]

It would be good if you can get a screenshot of bot's response, without it we can't know how to help

[lone dagger]

The problem is that the ticket isn't showing up.

There is an empty chat for members.

[gilded verge]

wait, so you mean you can see what's inside this new created ticket but they don't, yes?

[lone dagger]

Correct

[gilded verge]

oh i see, this will be easy to update,
please go to Panel Configs -> (on the list make sure you chose the correct panel you want to make changes for) -> Permissions -> Edit opened Ticket Owner Permissions -> set Read Message History to ✅ and save changes
then the user can open a new ticket and they can see the content inside

ah one more thing, it won't be updated for existing tickets so you'll need to do it manually

[smoky knot]

Hey how Can I do it whenever someone wants to Open a ticket that they have to fill a Form of some questions first? Need help asap

[gilded verge]

Hey, it's in Panel Configs

[lone dagger]

The members' chat looks like this.

[gilded verge]

yep, that's exactly the permission i mentioned before, so once you fix it, they should see everything

[lone dagger]

Okay, thank you very much.

[smoky knot]

Im trying to do /setup but the bot says this

[scenic forum]

Can you do /debug in the same channel

[smoky knot]

Nope

I tried

[scenic forum]

Ticket tool is missing the "send message" permission inside that channel

[smoky knot]

Ohhh okay

It’s working now tysm

[tame hare]

my server isnt showing up here

ive synced it several times, the bot is in the server and has full perms

[gilded verge]

on your server use /permissionlevel command, what response you got?

[strong drift]

Haiii, I was recently requested to do some work on a server but non of the commands for the bot aren't working when I use them, is there anything I could be missing that is preventing me from using the bot?

[harsh epoch]

Hi there!
could you check the bot has the following permissions please:

• View Channel
• Send Messages
• Embed Links

[strong drift]

The bot does have those permissions enabled.

[harsh epoch]

Hm. Could you check in the channel you're in as well as the bots role if you didn't already?

[strong drift]

The bot is not in the channel access logs, nor is the bots role

[harsh epoch]

If the bot can't see the channel, then it won't be able to work.
Make sure you've got the permissions listed above allowed on the channel too

[strong drift]

It worked, thank you for the help 🙂

[iron night]

Gave +1 Rep to @harsh epoch (current: #30 - 179)

[harsh epoch]

No worries :)
Glad it worked

[pearl spoke]

everytime i use the /setup command it says The application did not respond

does anyone know how to fix this

[harsh epoch]

Hi there!
could you check the bot has the following permissions on both the role and the channel you're in please:

• View Channel
• Send Messages
• Embed Links

[pearl spoke]

yes they are all on

[harsh epoch]

Does using /debug provide any response?

[pearl spoke]

nope it keeps give me The application did not respond

[harsh epoch]

Most likely it'll still be missing a permission. Could you show me that you have definitely set the permissions?

[harsh epoch]

Alright, the role is fine, so it'll be a channel permission that's missing. Could you do the same but this time with your channel permissions

[pearl spoke]

i figure out why i have where everyone cant send messgaes on all my channels

[harsh epoch]

Make sure ticket tool has the correct permissions in the channel and it should work correctly then

[pearl spoke]

alright

[rapid spire]

ticket tool is deleting the ticket messages

but i still can see the messages, the other users not

[gilded verge]

@rapid spire, if I understand correctly, refer to

[rapid spire]

ty

[iron night]

Gave +1 Rep to @gilded verge (current: #13 - 567)

[novel raven]

I've not access to a server that I'm paying premium for, is there still anyway to cancel it?

[restive condor]

Hey Tux! How exactly are you subscribed? I can't seem to find any subscriptions linked to your account

[novel raven]

I pay monthly for a premium subscription (started a few days ago) but I am no longer apart of that server.

[restive condor]

Did you subscribe directly from our website?

[novel raven]

Yes.

I can tell you the server ID?

[restive condor]

Alrighty, then please head over to your Dashboard Profile > Subscriptions (or https://tickettool.xyz/billing directly), and you should be able to manage & cancel the subscription from there

[restive condor]

All good, I found it. I seemed to have copied the message ID instead of your user ID - my apologies 🙏

[novel raven]

Aah, didn't see a billing page on the site, thanks.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2883)

[novel raven]

All good, cancelled now 😄

[restive condor]

Perfect, have a great day!

[novel raven]

Wait, anyway of transferring the sub to another server instead?

[restive condor]

Yep, you can use the transfer button above the current server image, from the manage window

[novel raven]

Perfect, subscription resumed & it has been transferred - thanks again.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2884)

[novel raven]

Is there different bots depending whether you have a premium subscription or not?

@pseudo glen
@humble sequoia

[shrewd crest]

Sorry wrong discord 😵‍💫

[static crane]

my card keeps declining even though it has enough what do i do

[sharp island]

Does ticket bot accept commands for creating tickets from our own bots like its accepting from sapphire bot??

[scenic forum]

Is this related to @pseudo glen premium?

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[scenic forum]

Refer to step 3 above

[lone dagger]

@gilded verge The problem persisted even after I messed with the cknfu.

[restive condor]

Hi, the premium bot is for premium users only. It is faster, has less rate limits, and is usually back up quicker during outages as it's in less servers. Nonetheless, premium features can be used through both bots

[restive condor]

Hi, #🎫│make-a-ticket so we can take a closer look please

[gusty nexus]

im trying to make a tickeyt in a server but it keeps sayiing this

[static crane]

ye

[jade topaz]

how do I make those custom panels with a lot of buttons?? the tutorial is sooooo confusing for me :(

I fr need help with this fastt

[novel raven]

That usually means you have hit the Discord maximum channel limit of 500 channels per server.

[vapid spear]

Hi, I'm trying to use a webhook to create a new command style ticket. I've whitelisted the bot user ID (Discohook) and the webhook ID in the Ticket Tool dashboard (Server Configs > Bot). I've also added the bot's role to the panel's Support Team Roles. The channel is also monitored. However, Ticket Tool states that the bot does not have permission to use the $new command. Any suggestions on how to fix this?

[scenic forum]

Command config -> new/ticket ->
Is the support team only enabled or disabled?

[vapid spear]

Thanks, working now 👍

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 661)

[mild sinew]

How do I let non-administrator roles see tickets that have already been claimed?

[tribal cedar]

You can let them into the support roles

[mild sinew]

Do I have to change the Support Team roles on every panel or is there a way to do it in all the panels at once?

[tribal cedar]

Sorry each panel will have to be editted

[mild sinew]

To clarify, I have our "Staff Team" role listed already as a Support Team role, but I only need the role "Administrator" to have access to see the claimed tickets, no one under that role.

[tribal cedar]

They should be able to see the tickets claimed or not if they are on support roles

[mild sinew]

That's weird, the Support Team roles are unable to see claimed tickets

[lilac junco]

Hello! Can you go to Panel configs > Claiming > Change other support team permissions when claimed , see if it is enabled , if it is has permissions to view channel of anything, you can fix the permissions or turn the setting off.

[scenic forum]

Panel config -> permissions -> ticket owner permissions -> edit opened -> send message -> on

[warm gyro]

i had it turned on when i made the ticket 😞

wai thsould i just make a ticket for this?

[scenic forum]

If you have multiple panels. Are you editing the correct panel?

[warm gyro]

yes

[scenic forum]

And the change was done before the ticket got opened?

[warm gyro]

yes yes

i followed a tut on youtube that has helped with my past two servers idk why it isnt working now 😞

[scenic forum]

Visually it looks okay if it is the correct panel

[scenic forum]

They are a normal member without any support team role or additional role, just to confirm?

[warm gyro]

my friend has the Heartstriker role, its a staff role in my server

[scenic forum]

Is the role marked as support team role?

[warm gyro]

i belive so? how do i check if it is or not

[scenic forum]

Panel config -> general -> support team role

[warm gyro]

ok i put the roles in ima ask my friend if it works now

ty for thr help! 🥹

[scenic forum]

Also can you delete the image? Simple because it states your friends user

[warm gyro]

oh see see

[scenic forum]

[vale notch]

I received code 600 on my account.

Can someone help me?

[tribal cedar]

This is ticket tool support discord. They have nothing to do with a game.

[oblique sigil]

Why is it when I put /setup it says this application does not respond?

[scenic forum]

Can you use /debug in the same channel

[oblique sigil]

No

[scenic forum]

Bot is missing the "view channel" permission inside the channel

[vale notch]

What can I do then?

[tribal cedar]

Theres nothing you can do here. You need to find the discord server you need.

[oblique sigil]

It still says it

[vale notch]

Ok thanks

[oblique sigil]

Nvm I did it

[strong drift]

Haiii, IT manager back again :3 I was curious if there was a way to incorporate a UI to select the kind of ticket you are wanting?

Like server help, report members, etc...

[tribal cedar]

You can make multiple panels and link them all to one main panel for display purposes. Is that what you are asking?

[strong drift]

I believe so, yes. How would I do that?

[tribal cedar]

Well you would make multiple panels and on the panel you want to have the panel message for you would add the other panels to it through panel configs -> panel

Does that make sense?

@strong drift^^

[strong drift]

Yes it does, thank you for the help :3

[iron night]

Gave +1 Rep to @tribal cedar (current: #32 - 155)

[tribal cedar]

Anytime ❤️

[mild sinew]

Alright, now is there a way to make our support team (Under Administrator) to be denied the permission to see claimed tickets, but the role of Administrator to see and type in claimed tickets without having to give the Administrator tick?

[humble sequoia]

What Are Additional Roles?

Additional Roles are roles that are independent of Support Roles. You can assign unique permissions for roles defined as additional roles in tickets.

To choose your additional roles head to your Panel Configs ➞ General Settings ➞ Additional Roles

To assign permissions for additional roles, go to Dashboard ➞ Panel Configs ➞ Permission Options ➞ Additional Opened/Closed Permissions.

Note: Additional Roles do NOT get affected by the Change other support team permissions when claimed feature under Claiming Options, meaning they don't gain/lose any permissions set in that feature once a ticket is claimed.

$addroles

[scenic forum]

Refer to the embed above

[static crane]

just accept crypto already, would make everyones life so much easier + ur self more sales

[scenic forum]

We do accept Bitcoin and LiteCoin :)

[mild sinew]

Is there a way to get rid of the /rename cooldown?

[scenic forum]

Nope
Discord themself limited it

[mild sinew]

Oh 😭

[viral walrus]

I'm getting an error saying that resource packs cannot be downloaded. Contact the administrator. What should I do now?

???

[humble sequoia]

@viral walrus

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[normal granite]

Hello, I’m looking for support.
I was banned from the game for using hacks, and I admit it was my mistake.
I would like to know if there is any possibility to appeal the ban.
Thank you for your time.

[feral ledge]

hellooo, when i create a new ticket, the boot notifies to all mis contacts in the server but i dont want it 🙁 someone knows how to disable the bot notifications on the panel dashboard?

[humble sequoia]

@normal granite

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Can you please elaborate?

[ripe quail]

can you assist me?

[humble sequoia]

@ripe quail, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[ripe quail]

how can i make some certain roles to see certain tickets in dropdown style?

@worldly helm

sorry bout that

didnt know 😭

[worldly helm]

Dashboard > Panel Configs > Buttons > Create Ticket.
There you can set which roles can and can‘t open a ticket.

[worldly helm]

Our rules can be found in #📂│information

[ripe quail]

okay! i will come back to update u.

do i enable support team?

also, i have 3 dropdowns in 1 panel, Each one i can enable certain roles to see right?

[ripe quail]

I tried to set each role an assigned dropdown thing but it just doesnt pop up.

[worldly helm]

What do you mean it doesn‘t pop up? Please send a screenshot of that.

[ripe quail]

I’m using my alt account to see if that role can see an open ticket. i will show u

My alt account has a role thats in here and it cant access the ticket/the channel wont pop up for it and the “@mi” is my alt account.

Any idea how to make a role see an opened ticket?

[ripe quail]

?

[worldly helm]

Please stop pinging me.

[ripe quail]

shoot i forgot the reply pings sorry

[worldly helm]

Does your alt see the tickets though?

[ripe quail]

Nope, thats the problem

Should I turn on support team?

BRUH

[lilac junco]

Hello! What issue are you facing?

[humble sequoia]

━━ Eqkaii #tristanpromotion's inquiry has been moved to a ticket ━━

[harsh wharf]

why it not pinging my mods to check ticket

[lilac junco]

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[lilac junco]

Read the note of the message, at the very bottom.

[harsh wharf]

unknown;-;

[harsh wharf]

like this

[lilac junco]

Yes.

[harsh wharf]

thank u so much broo

[iron night]

Gave +1 Rep to @lilac junco (current: #43 - 94)

[tired rivet]

Hello

When I type /setup in my server app says "application didn't answer" what can I do? @lilac junco

[lilac junco]

Make sure the bot has the following permissions in the channel you're using the command in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[tired rivet]

Let me look

Hey ty for trying to help me I go roles and ticket tool role and I open adminastor permission and I saved and it worked (idk if you understand)ty

Thanks @lilac junco

[iron night]

Gave +1 Rep to @lilac junco (current: #42 - 95)

[tired rivet]

Thanks @lilac junco

[main sparrow]

Who will help, I want to create my panel with questions, but the tour does not find the panel and that's it

[scenic forum]

What do you mean with "the tour does not find the panel"?

[main sparrow]

I have it in Russian, but I'll show you where

Where it is written Select the panel (required), that is, I click and write the panel is not found

[scenic forum]

Each selection needs its own panel
If you want to have 5 dropdown options you need to have atleast 5 panels total

[main sparrow]

I can do it in English

So that there are questions that is, a forum

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

@humble sequoia look at the message above
That are the questions before a ticket opens

[main sparrow]

I don't understand, should I add it to the server?

[scenic forum]

Oh my bad i tried to ping you not the bot

[scenic forum]

@main sparrow this message is for the questions

[main sparrow]

I want So that these panels appear here, and create questions for them

[scenic forum]

Each dropdown options needs its own panel and you'd need to enable and setup the forms for each panel individually

[main sparrow]

Show me how?

Video ls me

[scenic forum]

Im afraid i cannot do videos
What part do you need help with

[main sparrow]

And the screenshots?

[scenic forum]

Which part is confusing you?

[main sparrow]

Can I clan the panel? And if I create 5 panels, will they be in 1 all and with questions? That is, a forum?

[scenic forum]

You can clone the panel yes
You'd need to setup the questions for each panel

[main sparrow]

You can clan 1 time just a panel.
But, then you will have to create new ones, clan it and create more?

[lilac junco]

Hello! I've sorted it out with happy and I'll be taking over.

You can clone a panel multiple times. You don't have to repeatedly create more.

[main sparrow]

I tried it, it is not created only 1 time

[lilac junco]

Save changes first, then clone it again.

[main sparrow]

Аа

Ok

5 min

[lilac junco]

Take your time 😄

[main sparrow]

Bro

Is it possible to remove it?

[lilac junco]

Remove what?

[lilac junco]

The logging message everytime a ticket is created?

[main sparrow]

Yes, and when it is closed and deleted. Or at least to succeed later.. Or is it visible only to the one who created it?

[lilac junco]

Panel configs > Logging
Disable all the settings in there.

[tired sierra]

Alguém pode me ajudar

[main sparrow]

Okay now... I'll look for it

[tired sierra]

Eu estou tentando pedir reembolso

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[lilac junco]

@tired sierra

[tired sierra]

Oi

[main sparrow]

Tnx, bro!!

You helped me a lot, I spent 2 days on it

Thank you

Thank @lilac junco

[iron night]

Gave +1 Rep to @lilac junco (current: #41 - 97)

[lilac junco]

All good! Happy is also part of the process 😄

[lime trail]

Hello, can't enable the white ticket tool on my server anymore, and when I try to manage the server it tells me I am not able to do that (i am admin).

Server id: 1440740251814596833

Any help pls ?

[muted ore]

hello, is there a way to have a sort of form pop up when someone chooses to open a support ticket?

[lilac junco]

Please #🎫│make-a-ticket !

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[lilac junco]

@muted ore refer to the embed above.

[muted ore]

thank you 😁

[keen topaz]

Hello, how can I set it to close the ticket when a member leaves the server?

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[lilac junco]

@keen topaz Refer to the embed above.

[keen topaz]

Do I need premium?

[lilac junco]

Yes.

[keen topaz]

ok, thanks

[iron night]

Gave +1 Rep to @lilac junco (current: #41 - 98)

[brisk oar]

my server isn't appearing on the dashboard. I've tried syncing it multiple times but it just isn't showing

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

@brisk oar Refer to the embed above.

[brisk oar]

ok thanks

[iron night]

Gave +1 Rep to @lilac junco (current: #41 - 100)

[brisk oar]

is there an option to have ticket tool ping the support team role when someone opens a ticket?

[tribal cedar]

Yes

You need to make a normal text message appear before your embed message in ticket message

Does that make sense @brisk oar

[brisk oar]

what category is that in?

[brisk oar]

ok thanks

[iron night]

Gave +1 Rep to @tribal cedar (current: #32 - 156)

[tribal cedar]

Anytime

[humble sequoia]

Ticket Tool Ticket Commands

</add:1029783024306507887> - Gives an additional user or role access to the current ticket channel. They are given the same permissions as the User Opened Permissions.
</remove:1029783024306507888> - Removes a user's or role's access to the ticket channel if they had access to the ticket when it was created, or if they had been added with the </add:1029783024306507887> command.
</open:1029783024306507893> - Re-opens a ticket channel that is in the Closed state.
</close:1029783024306507892> - Closes a ticket channel that is in the Opened state.
</rename:1029783024264564757> - Changes the ticket name, or resets its name if no new name given.
</claim:1029783024306507889> 💎 - If Ticket Claiming is enabled, this command allows a support team member to claim or unclaim the ticket.
</closerequest:1029783024306507891> - Sends the Close Ask Message to the ticket channel.
</transcript:1029783024264564758> - Generates a transcript of the ticket, or channel if 💎 Premium, with the given settings.
</new:1029783024264564762> - Create a new Command Style Ticket

Ticket Tool General Commands

</premium:1029783024306507894> - Checks the Premium status of the server you ran the command on.
</debug:1029783024264564765> - Provides you troubleshooting information about your server and the channel you ran the command.
</permissionlevel:1029783024264564760> - Your level permissions within the server, allows you to know if you are able to access a dashboard.
</ping:1029783024306507895> - Provides the current latency between your server, the bot, and the Discord API. This might be used while troubleshooting.
</help:1029783024264564756> - The command you used to get here!
</id:1029783024264564764> - Returns the ID of the given channel/role/emoji, providing no input will return the server's ID.
</invite:1029783024264564763> - Invite for the bot and the Support Server.

[normal granite]

Hello, sorry to bother.
I opened a ticket earlier and was told it was only support for the Ticket Tool bot.
My question is about a possible ban appeal for the game.
Could you please tell me if there is any channel, form, or staff member I should contact regarding this?
Thank you.

[tribal cedar]

Hello. This is a discord for the support of ticket tool discord bot. Not a game.

[brisk oar]

wait one more thing, it's not letting me edit the "message opened" thing, is it a premium feature?

[scenic forum]

Panel config -> Ticket -> Edit ticket message

[silver hatch]

في مساعدين عرب هنا؟

[tribal cedar]

يمكنك تقديم طلب دعم لذلك، أو يمكنني مساعدتك عبر الترجمة.

[brisk oar]

is there a variable I can use to automatically ping my support team?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

Refer to the embed above

[brisk oar]

ok

[analog pendant]

كيف حاطين العرب الاردن ?

[tribal cedar]

للتواصل، يرجى استخدام #💬│gen-chat-multilingual

[silver hatch]

عندي ناس فتحو تيكت ولكن فجاه صار التيكت يصير فوق مايطلع لي تحت مثل الباقي ابغى تكون تطلع لي مع الباقي فجاه صارت كذا

[analog pendant]

هذا مو غطه من البوت آو مشكلة لا تعدل او تعدلي اماكن الرومات او في اعدادات البوت

اتوقع *?

[silver hatch]

ماعدلت شي ب الرومات او الاعدادت فجاه صار كذا

[tribal cedar]

عذرًا، عليك إنشاء تذكرة دعم. أعتقد أنك تسأل عن فئة معينة، أو ربما تكون الفئة مكتظة بـ 50 قناة؟ على أي حال، أنشئ تذكرة دعم على الرقم #🎫│make-a-ticket وانقر على "الدعم العربي".

[analog pendant]

سوال طيب انا يوم ادخل على اعدادات البوت ابي احطه اللغه العربية ما اقله وين القاها

[sturdy obsidian]

Anyone know how to add options to select to claim a ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[amber karma]

Comprei o vip mais não chegou

[whole helm]

I have a problem when I put the bot on the server I can't put the dashboard to press to open the threads for tickets

[candid orchid]

كيف احصل pannel id ؟ @tribal cedar

[wise sandal]

hi

I have spent 49 Robux in the map.

My Roblox username is cv3q2. I was banned from Volleyball Legends, and I kindly ask you to review my ban. I am an active player and have spent 49 Robux supporting the map because I truly enjoy it and love being part of the community.

I understand the rules and respect them, and I never intended to break them. I believe my ban might have been a misunderstanding. I also understand that the ban cannot be lifted without your intervention, so I would be extremely grateful if you could reconsider and lift it so I can continue playing and contributing to the game.

Thank you very much for your time and understanding. Your help means a lot, and I hope to hear from you soon.

Best regards,
cv3q2

[humble sequoia]

@wise sandal

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wise sandal]

I need an admin to contact so they can lift my ban.

[pseudo ravine]

You're in the wrong place

[wise sandal]

Or any responsible person, I want to get in Ban Appeal

[scenic forum]

We wouldn't know as you're in the wrong place

[chrome pulsar]

hey! i’m kinda having an issue with my server dashboard the bot is already in my server and i’ve even made a panel with it, but for some reason my server just doesn’t show up in the dashboard under “my servers.” i’m pretty sure i have the right perms/admin too. i added some screenshots below lmk if i’m checking the wrong spot or if i missed something. tysm!

[scenic forum]

Can you use /debug on your server?

[chrome pulsar]

heres what i gott, do you want the link??

[scenic forum]

Your permissions are fine
Try logging out and in and sync servers after that

[peak jay]

ive fixed the ticket but i want that only a few roles can view the ticket thats been made how do i do that

[chrome pulsar]

it workedd! tysm for your help

[wise sandal]

ok

[scenic forum]

Panel config -> general -> support team role
Any role in there will see any ticket by default

[peak jay]

alr

[wise sandal]

?????

[humble sequoia]

@wise sandal

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

You're still in the wrong place

[coarse mist]

hey so im having a issue where the bot is just not giving the members perms to send files / embeds in the tickets, how can i fix this?

[brazen verge]

Hey.
My Ticket Tool Don't working pleas help me everone

[iron kiln]

what’s wrong with tickets

[wooden hamlet]

If ur suspended account never restore na?

[silent wigeon]

where did my server go

the bot is in my server btw

[gilded verge]

Hi, check Panel Configs -> Permissions -> Edit opened Ticket Owner Permissions -> find Attach Files and make sure it's set to ✅
if on, then bot is missing permission to manage roles or this role is above the bot's

[gilded verge]

Hi, first you need to provide the description of the issue

[coarse mist]

how long should i wait to make a ticket and try?

[gilded verge]

run /debug on your server, if this wont work either, bot is missing permissions to send messages

[iron kiln]

thenks

[gilded verge]

you can immediately because all changes work in new tickets

[fathom carbon]

hi, can you add two drop down styles to one panel or is that not a thing?

[distant oak]

Helpp

[restive condor]

Hey there! As in, 2 dropdown options inside the menu?

[fathom carbon]

yes!!

[restive condor]

Hi, how can I help?

[distant oak]

Fala português?

[restive condor]

Yep, it's possible. Each dropdown option needs to be its own panel (that way you each option can have its own customisation while still being attached to the other panels)

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[gilded verge]

run /permissionlevel on your server, if you see 0, then you can't access the dashboard

[restive condor]

Sim, como posso ajudá-lo?

[distant oak]

A minha conta foi banida injustamente.

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[silent wigeon]

im the owner

[gilded verge]

could you run /debug then?

[coarse mist]

well i did it and they still arent getting permissions

its higher + with administrator

[gilded verge]

if im not wrong then it's something is with permissions there but since i can't think, please wait for Staff assistance here or you can open a ticket on #🎫│make-a-ticket and ask for help there

[coarse mist]

would debug help me at all? or is that just for the situation hes having

[gilded verge]

sometimes it does, worth to try

[coarse mist]

😭

[gilded verge]

actually...

please do something for me, create new panel, set the permissions in it, then send this new panel to the channel and ask someone to check it because also sometimes panels can be messed up a bit

[coarse mist]

alright from what i can see i still dont see perms but ill get someone who isn't a staff member to try again (i already did that before)

[gilded verge]

since you didn't asked for my advice, i'd like to mention that it's nice to get alt account for such tests so you don't have to rely on others ^-^

[coarse mist]

oh true yeah ill check with that

yea rip no perms on it to send files / embeds

[fathom carbon]

i got it! thank you so much!!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2885)

[gilded verge]

i'd like to ask you for two screenshots from Panel Configs -> Permissions -> Edit opened:
1, Ticket Owner Permissions
2. Everyone Role Permissions

[gilded verge]

if you added some role into General -> Support Team Roles / Additional Roles, does your test user have a role that is there?

[coarse mist]

it didnt have any roles

[rapid marsh]

Como eu subir ticket

E outra ta tudo ingr

Parece que ne fizeram direito

[tired smelt]

gente

[coarse mist]

is there maybe a cache that i need to clear?

[tired smelt]

eu tava tentando botar o bot no seu server

aí ele entrou

[gilded verge]

im trying to think of anything but im afraid i've an issue um... definitely i'd like to recommend asking the Staff as mentioned before
apologies for wasting your time

[tired smelt]

só que

[rapid marsh]

To entendo na igre

[tired smelt]

o server não aparecia no site

[rapid marsh]

Bota em português

[coarse mist]

no your perfectly fine you were just trying to help and i appreciate it ^^

is there anything like a clearable cache?

[gilded verge]

thank you,
unfortunately missing memory, but when you open a ticket, feel free to ask about it too

[buoyant obsidian]

Hello, I don't see my server in the dashboard? How can I fix this?

[scenic forum]

Hi
Can you use /debug on your server?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[buoyant obsidian]

Should I try anything?

[fathom dock]

I can't get ticket tool to even debug, it just says The application did not respond. I'm not sure how to proceed bc I can see the server on the dashboard and everything

[buoyant obsidian]

Logging out/Logging in did the trick

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Can you try again?

[fathom dock]

same issue

[scenic forum]

The bot is missing the view channel and send message permission inside that channel.

[fathom dock]

can I manually add those permissions? I dont know how it missed getting those when I invited it

Can I just kick the bot and do a fresh invite?

[silver hatch]

اذا احد عندي فتح تيكت الاعضاء يقدرون يشوفونها و يقدرون يتحكمون فيها زي مثلا يسكرونها او يحذفونها بدون ما يكتبون وش الحل ؟

[scenic forum]

You probably have it denied in the channel so members can't see it

[pearl knoll]

I cannot access the ticket bots dashboard in the server I added it to, won't pop up even after syncing.

[scenic forum]

Can you use /debug on your server?

This isn't the channel for that

[pearl knoll]

I have fixed it, thank you though.

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 665)

[keen veldt]

Ticket tool won't let me close the ticket

where as I am admin... keeps telling me manage roles

[silver hatch]

السلام عليكم
لما احد يدخل السيرفر مايمديهم يفتحون تيكت ليه؟

[normal depot]

How can make tickets say what category the person makes the ticket in like 50m 150m

[humble sequoia]

━━ hyo's inquiry has been moved to a ticket ━━

[harsh wharf]

How to make auto transcript?

[scenic forum]

The bot needs that permission not you

[scenic forum]

Either having different categories or ticket messages depending on the ticket

[scenic forum]

Panel config -> transcript ->Auto Save Transcript
Note this is a premium feature

[weary venture]

hola

[solid pebble]

excuse me, will someone here be able to help?

[humble sequoia]

@solid pebble, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[pastel bough]

How do I set up forms?

[wooden hamlet]

Help me pleaseee i have a ask

[wise canopy]

I did panel and it said the application did not respond

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[lilac junco]

@pastel bough Refer to the embed above.

[lilac junco]

Make sure the bot has the following permissions in the channel you're using the command in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[wooden hamlet]

Hi

[pastel bough]

Thank you sm

[iron night]

Gave +1 Rep to @lilac junco (current: #41 - 101)

[barren dirge]

como abro um ticket?

preciso de ajuda de algum adm serv 48

[fiery island]

can anyone help me add ticket tool to one of my channels in my dc server i tried but cant add it idk why

@solid stream can u help me bro ?

ok then dm me

k

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

1. Dont ping staff

[fiery island]

ok sry

[scenic forum]

Second we do not recommend letting others join and do it
We do not guarantee any safety

I simply stated we do not guarantee safety if any users receive permission to help

[jade topaz]

Hey, I have a question: why can't I see my server in the bot panel? Only some old, deleted ones show up. After refreshing, I get an error. I have the bot on the server, and it has permissions, too, idk.

[hollow salmon]

How do I add 2 buttons (individual ticket systems) to 1 message?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@hollow salmon refer to the embed above

[serene sigil]

How many transcripts can be stored on a premium bot server?

[scenic forum]

Endless
Ticket tool does not store any transcripts
The transcript message itself is the transcript
So aslong as the Transcript message isnt deleted its stored forever and and endless amount

[serene sigil]

For example, is it 1,000 transcripts for regular users?

[scenic forum]

Thats how many messages a SINGLE transcript can hold for non premium
The transcripts amount is unlimited

[serene sigil]

“How can I disable this kind of prompt? I don’t want users to see it.
Or is there a way to make these messages visible only to administrators?”

[lilac junco]

To disable it go to

Panel Configs > General > Two Step ticket

[lilac junco]

However once ticket is closed it will be automatically deleted if you disable the support team ticket controls.

[serene sigil]

How can I make my original panel (the one from before upgrading to premium) work properly on the Gold version of the bot?

[scenic forum]

Youd need to resend the panel over ticket tool gold

[serene sigil]

It shows like that.

[scenic forum]

Can you use /debug inside the channel you wanted to send it into

@serene sigil
The bot is missing the View Channel permission inside that channel

[serene sigil]

The one below is the original free bot.

[scenic forum]

Ticket tool GOLD is missing the View Channel permission inside that channel

[serene sigil]

I'll try again

Why is it that when I try to invite the Gold bot directly into a new server, the bot that joins is the White bot instead?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[scenic forum]

@serene sigil use the blue here above to invite the premiumbot

[serene sigil]

I want to directly invite the Gold bot into the server, purchase the membership, and then configure it on the Gold bot.

[serene sigil]

I‘ll try.

[scenic forum]

Not sure if that works
You may need to
Invite white -> Buy premium -> Invite gold -> Setup

[trim agate]

I keep going to the dashboard to configure the bot but it keeps saying the bot isn't in the server when it is in the server

[slate jewel]

@lunar solar @covert swallow My server isn't showing in my ticket tool dashboard

[wooden quiver]

Watin there Dey do for here

[woeful drum]

So is anyone else experiencing issues with ticket tool not allowing people to open tickets nor allowing us to claim or close?

[serene sigil]

In thread mode, when a ticket is closed, ticket-0001 becomes closed-0001, and then the closed-0001 thread disappears. How can I change this so that moderators can still view closed threads?
Right now,the closed-0001 thread disappears completely, and I can’t reopen, view, or delete it.

[worldly helm]

Hello! 👋
Can I please get the server ID of that server?

[serene sigil]

1443933008943124602

Please help.

[worldly helm]

Which panel has the issue?

[worthy delta]

Hi

This is support ?

[worthy delta]

?

[worldly helm]

Please don’t ping me. What do you need help with?

[worthy delta]

I’m very sorry but Can you speak Arabic ?

[worldly helm]

I‘m sorry, I don‘t speak arabic. Can you briefly explain what you need help with?

[worthy delta]

I went do this but I don’t know can you help me plz

[humble sequoia]

**اللوحات المتعددة**

لإستخدام سلس للوحات المتعددة، يمكنك دمج اللوحات على لوحة التحكم. سيتيح لك هذا بإرسال اللوحات المتعددة من لوحة التحكم أو عبر أمر panel ID$.

**أين يمكنني العثور على هذا؟**

يمكنك العثور على هذا الإعداد في لوحة التحكم Dashboard -> Panel Configs -> Panel -> Attached Panels

ملاحظة: إذا كنت تقوم بدمج جميع اللوحات بلوحة تسمى الدعم، فلا تقم بتضمين **الدعم **في مربع اللوحة المرفقة (إذا قمت بذلك، فسيؤدي ذلك إلى إنشاء نسخة مكررة)

سيؤدي هذا إلى وضع جميع الأزرار من جميع لوحاتك في رسالة واحدة. الرسالة هي رسالة اللوحة من اللوحة التي تقوم بدمج هذه اللوحات فيها.

[worldly helm]

^^

[worthy delta]

Okay thx youu

[worthy delta]

?

[lilac junco]

Just do $panel 1 2

[worthy delta]

Is not work

[lilac junco]

You'll have to edit your button to your likings.

[worthy delta]

How ?

[urban python]

Alguém sabe colocar boot de tickert

[dreamy tinsel]

how to create menu ticket?

idk setup

[dire saddle]

I have synchronized ticket tool with Sapphire and i selected categories too but the tickets keep opening in no category 🥲

[dire saddle]

Solved thanks

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[urban mulch]

One message removed from a suspended account.

[cloud osprey]

Always

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[latent dawn]

Refer to the embed above

[jade topaz]

Change my phone number

[humble sequoia]

@jade topaz

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cloud osprey]

still doesnt work

[dusty lodge]

how do you make it ping a specific role

[frosty kelp]

how can i change the message used when you open a ticket

[latent dawn]

Can you use /debug command please?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[latent dawn]

Refer to the embed above

[raven echo]

Has anyone else had ticket tool randomly quit working? We used it for our server to do a ticket system amongst admins and it’s always been the best. Now when we get new members they don’t have an option to do a new ticket, or anything. The server is wide open and I don’t like it

https://discordapp.com/channels/509192800865353738/662692902245498910/1459284935041876071

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[tribal laurel]

Hello, I have been trying to make it to where a user can create a ticket and attach files to it.

I double-checked with the doc and went to permissions (however i didn't see User permissions) so I assumed it was Ticket owner. I did also try with everyone.

And ensured global permissions are turned on.

Would anyone have any help they could offer for this?

I'm trying to use the bot to act as bug report tool for members.

[scenic forum]

Could you show a screenshot of
Panel config -> permissions -> ticket owner permissions -> edit opened

[eager orchid]

how can i see my closed tickets if im not the owner?

[scenic forum]

By default only support staff see it
Normal members do not

[eager orchid]

im asking cause usually when tickets close it gives me transcript or sum like that

[scenic forum]

That's a premium feature and the server themself decide it

[scenic forum]

1. Did you test with new tickets?
2. Are you editing the right panel?

[tribal laurel]

1. I just re-attempted and still not seeing anywhere on the ticket form to attach a file. I could always re-send the ticket tool if we think that might help? I also checked Everyone Role Permissions. Should View Channel be ❌ ?
2. I only created one panel called "Support", which I just double-checked. So I am on the correct one.

[restive condor]

Hi there, sorry for the wait. Are you ok to be moved to a ticket so I can assist you more easily?

[tribal laurel]

I am fine with that 🙂 tysm

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[faint magnet]

CAN i Join my user is nisouu163 in Roblox

I try to Join the gang like I take 1h juste I cant how

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[faint magnet]

I try to Join the Mkz gang Roblox juste Idk how

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[unkempt trout]

If I got banned from a discord server and closed the dm, how can I re open the dm.

Simplified: how do I re open a discord dm

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pine steeple]

Hi

[atomic lodge]

hello how do i add the ticket bot in a pacific channel

[hallow rover]

Ticket not view for support team

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[red turtle]

My ticket tool is some invalid form body whenever I try to add it to my server

[scenic forum]

Can you show the full error

[serene sigil]

I'v solved that.

[red turtle]

Dw, I'm not using ticket tool rn

[unreal plover]

Hihi does anyone know how to fix this?

[lilac junco]

Server config -> Global limit -> Increase number

Panel config -> Limits -> Increase number as needed on the top 2 options

[unreal plover]

Okay I just did both and it still says the same thing💔

[lilac junco]

Update your panel, then try opening a ticket again.

[steel summit]

I set up a new server yesterday and for some reason it wont pop up on the ticket tool dashboard? it behaves like it doesnt exist. it doesnt even show up in "servers without ticket tool" and ive clicked sync and refreshed and left it a whole 24 hours?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

@steel summit Refer to the embed above.

[steel summit]

doesnt do anything ive tried multiple time

i own the server

i will try logging out and back in

ive tried everything else in the embed already

[lilac junco]

Could you make a ticket at #premium-tickets so you can resolve the issue?

[gritty arch]

Guys how can i See all the Tickets from my server like when people open a ticket at my server i cant see and i cant do anything

[steel summit]

it worked when i relogged, thanks

[iron night]

Gave +1 Rep to @lilac junco (current: #41 - 102)

[lilac junco]

Are you the server owner?

[gritty arch]

Yes

[lilac junco]

Then you should be able to see opened tickets by default.

[gritty arch]

But i dont see

[lilac junco]

Are you sure there's an opened ticket in the server?

[gritty arch]

Yes

[lilac junco]

Weird, please #🎫│make-a-ticket

[dim drift]

For the Message Panel, how does it work? I can't seem to edit the message content. I have practically investigated every button but still no luck.

Does it require premium or something?

I just click on it and nothing happens.

[lilac junco]

Click on the arrow on the embed editor 1.

[blissful vector]

I bought the effects and background pack for 399rb but I only received the effects and not the background. Please help me 😭

[humble sequoia]

@blissful vector

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[blissful vector]

I bought the effects and background pack for 399rb but I only received the effects and not the background. Please help me 😭

[humble sequoia]

me

⚠️ Please read the messages previously sent by our team ⚠️

[solid robin]

ticket tool didn't find my server

[solid robin]

its another server

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

@solid robin Refer to the embed above.

[solid robin]

thx for help

[iron night]

Gave +1 Rep to @lilac junco (current: #41 - 103)

[hallow void]

How to set up like this

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[lilac junco]

@hallow void refer to the embed above

[hallow void]

Please give me any video/youtube video

[lilac junco]

Just read the embed step by step, you should understand it.

[hallow void]

Bro I can't understand with embed

[slim pelican]

How do I set up

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[lilac junco]

@slim pelican Refer to the embed above

[slim pelican]

I don’t get it

[lilac junco]

Follow the steps given above.

[lilac junco]

This

[hallow void]

Bro can't I set-up please help me with any video

Any staff/helper available!!!

[lilac junco]

Go to Panel Configs > Forms

[lament sparrow]

how do i view old tickets with the refrence number

[near crane]

how to show the claim button

[novel raven]

Head to the tickettool dashboard, select your server, head to Panel Configs and under advanced settings, click on the "claiming" button.

[sage forge]

why doesn't the tool ticket write to me when the ticket is closed

[charred matrix]

ticket is not getting auto pinned even though I have selected the "auto pin" option. Which setting could be preventing it? I have checked the bot permission and it has pin messages option along with manage channel

[austere dragon]

Can I view the last time I created a ticket in a server?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! Ticket Tool will only DM you once a ticket is closed if it has been configured by that server's staff

[restive condor]

Hey there! Discord recently separated that permission and made it its own permission. The pin feature is temporarily disabled while our developer accounts for that. It will back as soon as possible 🙏

[charred matrix]

No wonder it worked 15-20 days ago but I started facing issue recently, thanks for informing

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2888)

[scarlet lake]

a user cant create a new ticket, how to fix?

[jaunty moss]

Hello i am pretty new in the ticket tool community can someone explain how to do this?
I want to make a button that says ''Middleman'' And a button that says ''Support''

[novel iris]

Can someone help when I try to set up a ticket on my server that I’m making it’s coming up with “the application did not respond” annoy me know what’s wrong?

[crystal gorge]

I was on the dashboard and somehow made the members can’t close tickets I want them to be able to close tickets but not confirm how do I fix it?

[crystal gorge]

Bot could have gone down or you don’t have perms

[novel iris]

Yes I just asked chat gpt I forgot to give the bot administrator

[crystal gorge]

Glad you fixed the issue

[novel iris]

Thanks🙏

[fleet haven]

в

есть русские

[boreal tangle]

Can someone help me make ticket tool ping a mod while the member makes the ticket

[humble sequoia]

━━ Mr_fire's inquiry has been moved to a ticket ━━

[dim drift]

I'm actually dumb 😭

Thanks for helping.

[alpine fjord]

help how to design the message inside the ticket

[crystal gorge]

Put <@&ROLE_ID> in the ticket message

It will ping whatever role ID is put there

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[lilac junco]

@alpine fjord Refer to the embed above.

[pulsar kernel]

Why won’t it let a ticket staff add a member to the ticket

[tranquil pebble]

Hi, sorry for the English, Google Translate... Anyway. I'm having trouble deleting a ticket; it's not deleting the created channel. How can I work around this problem?

[icy vigil]

Hello guys may I know how id someone create a ticket where the ticket been created?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[verbal anvil]

When i add ticket tool to a new server it doesnt show up the dash board and its not even there

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

@verbal anvil Refer to the embed above.

[timid oriole]

Can I make the tickets goes as threads not chats?

[humble sequoia]

Thread Style Tickets

Thread Style Tickets allow for the grouping of tickets into threads under a parent channel, as opposed to channels that are grouped under categories.

You can enable this feature by heading to your server's Dashboard➞ Panel Configs ➞ Thread Style Tickets and selecting a channel under which Ticket Tool will create threads.

For this feature to work properly, Ticket Tool will need these additional permissions, Create Private Threads, Send Messages in Threads, and Manage Threads.

Support Team roles will not be able to see newly created tickets by default, to make this the standard behavior, enable the Auto add team to thread option in the dashboard. This will ping your support team roles so the ticket shows up in their channel list.

:warning: Note: Claiming, granular permission settings and the ability to use the /add and /remove commands are incompatible with Thread Style Tickets.

-# Please note that this is a premium feature.

[lilac junco]

@timid oriole Refer to the embed above.

[tired badge]

Is there a way to make my tickets auto delete and auto transcript after being closed?

[stuck furnace]

How to make the bot to ping me everytime someone opens a ticket

[lilac junco]

Hey there! Auto delete can be enabled by going to Panel Configs > General > Two Step Close

However auto transcript requires premium.

[lilac junco]

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[tired badge]

Ok we do have premium, where can I find transcript?

[lilac junco]

Panel Configs > Transcripts > Auto Save Transcript

You have been the premium role also :D

[tired badge]

Thank you so much.

[iron night]

Gave +1 Rep to @lilac junco (current: #41 - 105)

[tired badge]

So I have all the stuff enabled, ticket claiming, auto transcript, two step closing disabled

But when I updated the panned and try testing it out it doesn’t work, why is this?

[lilac junco]

Could you try resend the panel?

[tired badge]

Yeah

[tired badge]

Still nothing.

Once we got the premium bot we kicked the old one, could that be a factor?

[lilac junco]

Does premium features in your dashboard appear as a blue diamond?

[lilac junco]

It shouldn't affect anything as you've already switched bots.

[tired badge]

Yes

[lilac junco]

Are you configuring the settings to the panel you're opening your test ticket in?

[tired badge]

Wait I know what I need to do

[tired badge]

Thanks for the help

[iron night]

Gave +1 Rep to @lilac junco (current: #41 - 106)