🆘│community-support

[lilac junco]

Press sync servers.

[round pebble]

thank you very much

[iron night]

Gave +1 Rep to @lilac junco (current: #52 - 63)

[shut goblet]

/ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[worldly helm]

You already recieved an answer in your ticket 😄
-# #1455105757161984041 message

[lilac junco]

Make sure the bot has all these permissions in the channel.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

@trim river

[trim river]

thanks @lilac junco

[iron night]

Gave +1 Rep to @lilac junco (current: #52 - 64)

[eternal basin]

@humble sequoia

[oblique mirage]

My form only allows so many characters, cuting off the majority of the message from the person creating the ticket. Is there a way to expand that?

[lilac junco]

Could you elaborate?

[unreal wren]

Guys when i want to setup the ticket it says that application didnt respond.Why is that happening?

[lilac junco]

Make sure the bot has these following permissions in the channel.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[unreal wren]

He has all permission

[lilac junco]

Make sure it has view channel permissions.

[unreal wren]

Alr

[oblique mirage]

That was the Christian Bale quote from American Psycho. See how it doesnt show the entire speech?

[lilac junco]

There's a message limit in that.

[tall radish]

By any chance, out of curiosity, can I set a ticket's operating hours?

[unreal wren]

I have a problem that members cant see the ticket tool message to create a ticket or anything from the bot.how do i fix that?

[latent dawn]

Yes, you can do it!
Menu -> Automatitations -> Time Schedule There, select when do you want to be able to open tickets.
Note: This is a premium feature

[latent dawn]

Can you see the message of the bot? I mean, is only they or you too?

[unreal wren]

I can but the other members cant

[latent dawn]

The members have perms to read message history?

[unreal wren]

Ye

Wait a sec ill check

[latent dawn]

Could you check it on that specific channel?

[unreal wren]

Alr

Yea it was off

Thanks

Update on the thing that wasnt the problem they still cant see it

[scenic forum]

Could you provide a screenshot of how the ticket channel look like for them and how it should look

[grizzled kelp]

Does anyone know if you can make tickettool send a reminder to admin/mods after x period of time in a ticket, if it hasn't been responded to yet?

[austere forge]

Possible with Automation feature, refer to the embed below

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[grizzled kelp]

Thanks, will take a look

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1236)

[unreal wren]

Ok

Here

[worldly helm]

They don't have permission to see the message history of that channel.

[unreal wren]

Ohh

Thank you now it works

[rare harness]

why its not working?

[lilac junco]

Make sure the bot has these permissions in the channel

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[rare harness]

yeh they have

[lilac junco]

Make sure it has view channel permissions

[rare harness]

yeh it have bro

[lilac junco]

Then I'm not sure what's the issue. Please #🎫│make-a-ticket

[tawny whale]

How do i put the bot ticket in a category

[lilac junco]

Panel Configs > Category

[tawny whale]

Ok thanks

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

Refer to the embed above!

[austere forge]

As stated in the embed message, Ticket tool is missing permissions MANAGE CHANNELS on the category

[tall radish]

Can someone tell me how I can make a mention?? My ticket mentions the user {user} but not the role I made <@&1455290876636037301>

he only tags the user but not the role

[austere forge]

Please make sure that Ticket Tool has the MENTION EVERYONE & ALL ROLES permission in its role settings

[tall radish]

The ticket bot has ADMINISTRATOR of my server, the 3rd highest role

[austere forge]

Refer to the embed below

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[tall radish]

he only tags users that can be seen, but the role only shows the name and doesn't tag

[tall radish]

.

[austere forge]

How can you be sure that the role is not mentioned?

[tall radish]

because it doesn't receive tagging, only from the user

[austere forge]

Please #🎫│make-a-ticket

[tall radish]

Who will assist? You? Because I am PT Brazil

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[tall radish]

This won't take more than 3 days, right?

[austere forge]

Refer to the embed above to receive assistance from our Portuguese team

[austere forge]

Depends on the availability of our support team, with holiday break may take some time

[clever vine]

/help

[humble sequoia]

@clever vine, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[clever vine]

/help i got banned from playing your server because some dude said we were ‘meshing’. We don’t even know how to do that.

[humble sequoia]

@clever vine

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[proud socket]

/help why after i add multi panels to my one panel it doesnt let me edit the panel message?

@humble sequoia

help

[lunar aurora]

HELLO I sent money to buy a Rust account but I haven't received anything, is that normal?

[humble sequoia]

@lunar aurora

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar aurora]

????

Isn't there anyone who can help me pelase?

[calm basin]

Fr

[lunar aurora]

you can help me ?

[calm basin]

Who

[lunar aurora]

me

[calm basin]

FIRST IM IN MY GANG 2 ITS NOT WORKING FOR ME NEITHER

[lunar aurora]

tu te br sur moi

y'a pas quelq'un qui peut m'aidez

[humble sequoia]

@lunar aurora

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar aurora]

HELLO I sent money to buy a Rust account but I haven't received anything, is that normal?

[lunar solar]

That’s great this is not a RUST server

You need to make a ticket on whatever community server you bought the rust account from

We just manage and provide support for the actual ticket bot

No rust

[lunar aurora]

I bought a Rust account on Lusive but I haven't received anything

?

[lunar solar]

Then go to Lusive

This is not lusive

[rugged thorn]

I’m on the website and I have invited and authorised the bot in my server and it hasn’t showed up on the website

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

@rugged thorn ^

[worn prism]

How do i fix it? Its not letting me setup

[hushed snow]

How do I make it so that the bot will question the person who opened the ticket and after the bot questions the person a mod or staff will claim the ticket and help the person

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[humble sequoia]

@cyan epoch

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[urban nebula]

@pseudo glen Tool#6207

[humble sequoia]

@dusk forum

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dusk forum]

Ticket tool not working. Will not allow you to put in a ticket?

[pseudo ravine]

You're in the wrong place

[narrow spindle]

How do i make the bot ask the user for information then create a ticket

@humble sequoia

@humble sequoia How do i make the bot ask the user for information then create a ticket

[serene sigil]

Hi, I’d like to know if the ticket tool allows for customizations, like MEE6, where you can change the avatar and display name. Is this a paid feature?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[lilac junco]

@narrow spindle Refer to the embed above.

[lilac junco]

It is a premium feature.

[narrow spindle]

what about like when you click the button there are like dropdown questions and then it opens the form

and how do i fix it not being able to save to transcripts due to lack for permission?

[light swift]

okay i'm not sober enough to deal with this on my own so I'm asking for help.

the server I'm in has two levels of support staff

• admins
• moderators

i just recently realized the moderators can't see the tickets.

what settings do i need to change to allow moderators to see tickets?

[lilac junco]

In drop-down you can attach multiple panels. For each panel configure the forms and set you question. Depending on the panel they choose, that panel's form will open.

[grave charm]

Hey everyone, I'm from Brazil, does anyone know how to get a ticketing bot working?

[serene sigil]

How many valid tickets can you support? Mee6 keeps crashing lately, I'm looking for an alternative.

[sacred basin]

Trying to setup ticket tool do they don't have to do command

[latent dawn]

Ticket tool can support a lot of tickets. I have never experienced any trouble with it. You can open them until Discord stops you at 500 channels.

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[latent dawn]

Please, refer to the embed

[copper cove]

I cant claim tikets

[lilac junco]

You haven't enabled claiming.

[copper cove]

How

[lilac junco]

You need the premium bot for claiming.
Panel Configs > Claiming > Enable Ticket Claiming

[copper cove]

Ok thx

Thx @lilac junco

[iron night]

Gave +1 Rep to @lilac junco (current: #50 - 65)

[gentle thunder]

Guys how do I change a name of a panel

[lilac junco]

Press the rename button

[gentle thunder]

Tysmmmmm

[low wadi]

so is this the discord supporter or not?

anyway to recover my acc without having access to old email?

[light swift]

imma mention my issue again; moderators can't see tickets but admins can.

(not asking for immediate support, just trying to make sure i don't get buried)

[lilac junco]

Panel Configs > General > Support Team Roles

[light swift]

i'm sorry but please remind me how to get to the web-based management interface

(I'm legit trying here but i'm stupid and it's my weekend so compound that with alcohol)

[lilac junco]

You mean the dashboard?

[light swift]

yes

[humble sequoia]

https://tickettool.xyz/manage-servers

[light swift]

i saw it before the bot was like "lmao no" so thx

okay update no matter what command i give i get this

[undone umbra]

Excuse me and I sent the form, and the screenshot on my ticket yesterday I must do something else for you to respond to me?

[light swift]

i had the dashboard open earlier ;~;

i figured it out

there's a link to the dashboard in the bots "bio"

[lilac junco]

Make sure the bot has these permissions in the channel.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[left rampart]

Not received this in inventory, what do I do?

[lilac junco]

If you have an open ticket in this server please be patient support team will answer soon.

[light swift]

this is not the main issue; the primary problem is mod staff not being able to see tix

i will deal with the bot not working in the mod commands server later

[humble sequoia]

@left rampart

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[light swift]

i just want my team to be able to handle issues since it's currently 3 people for ~170 users

[lilac junco]

@light swift Add the mod role to this in the dashboard.

[light swift]

i'm on the dashboard but the instructions don't make sense to my two intoxicated brain cells fighting for third place

i have this

[lilac junco]

Click on General.

[light swift]

clicked and have this

[lilac junco]

Add the moderator role to Support Team Roles

[light swift]

should i also add admin role?

[lilac junco]

If you wish, the support team roles is basically a specific role that will handle tickets. It is your choice to choose who you wish to have as your support team.

[light swift]

admins and mods should both ahve access to tickets

admins can currently see all tickets but moderators cannot

[lilac junco]

So add the moderator role as support team roles.

[light swift]

okee

i will open test ticket :3

omg it worked <3

thankies :3

[lilac junco]

Glad I could help!

[light swift]

when i have desire to fix the commands i will message here

[lilac junco]

I'm always happy to help

[light swift]

but my server has basic modding now and thats what I wanted

luckily my server hasn't need much moderation

someome legit opened a ticket then immediately closed it the other day lol

[meager valley]

My bot did't pin when create a ticket , how can fix this error 🙁

I was turn on

[pliant charm]

why can't I see images/videos in transcript logs?

[violet fox]

is there a way to get a embed sent after a new ticket has been made?

[humble sequoia]

━━ ! Aspects's inquiry has been moved to a ticket ━━

[restive condor]

Hey there!
Unfortunately, images are only saved in transcripts for premium users. Once a channel is deleted, so is everything in it, so Discord doesn't store any images. We store images ourself for premium users only up to 8MB

[restive condor]

Hey there! How exactly do you mean?

[violet fox]

I'd like it if It can make an embed that can say "Welcome" blah blah with sapphire after a new ticket has been made

[restive condor]

You'd need to ask that in Sapphire support server then

[violet fox]

I mean, if it can be replicated with ticket tools only with no Sapphire bot involved?

[remote terrace]

Please help me steam now options not available

[humble sequoia]

@remote terrace

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[autumn mulch]

Can I contact someone? I'm having trouble with the TDS sale

[humble sequoia]

@autumn mulch

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fringe sapphire]

I'm always happy to help

[humble sequoia]

━━ Очкошник's inquiry has been moved to a ticket ━━

[tight oriole]

Can someone help me solve this

[oak seal]

I am setting up ticket tool in a server but its not showing up on my dahsboard

[ebon flame]

how do i fix this

[oak seal]

try using in another channel

[ebon flame]

oh right, ty

[oak seal]

np

[austere forge]

Since you're a regular member, there's nothing you can do except inform the server staff of the situation

[austere forge]

Refer to the embed below!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

Please use the command /debug in the channel where you try the commands

[oak seal]

thanks

[iron night]

Gave +1 Rep to @humble sequoia (current: #18 - 410)

[oak seal]

thanks

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1238)

[uneven flint]

Opa alguém pode me ajudar?

Quero um ticket mais n sei bota

[jade topaz]

Hey I've done a payment in a ticket raised in a discord server to access premium but it's be 2 day I've not received any reply it just says thanks for sharing screenshot wait for 1 min what should i do

[humble sequoia]

@jade topaz

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

We only provide support for the bot itself. You will need to be patient and wait for the staff of that server to reply

[jade topaz]

Thanks brother for help

[pseudo ravine]

You're welcome, glad I could help!

[humble sequoia]

━━ SUP | WM's inquiry has been moved to a ticket ━━

[arctic dagger]

hey can somebody help me with : ticket tool isn't deletin the channels

[neon slate]

Is there an issue with Auto Pin Ticket function ?
it was working till yesterday however 2day is no longer pinning messages

[scenic plinth]

It's temporarily disabled as it was causing issues due to Discords permission updates regarding manage messages. The developer disabled pinning and as far as I am aware is working to fix it as soon as he has the time.

[rich stone]

What’s the thingy, community what?

[worldly helm]

Please do not ping staff. Depending on what exactly you're trying to edit, it's most likely a premium feature.

[reef portal]

how to create the ticket in m yserver

[scarlet birch]

Hi, is ist possible to have a webhook or something like that to automatically send the data a user writes into his ticket to a google sheet (without premium)?
https://i.imgur.com/4QgdLgE.png

[austere forge]

This is currently not possible

Feel free to make a suggestion in https://ptb.discord.com/channels/509192800865353738/910978476536905738 using /suggest

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

Refer to the embed above!

[tired badge]

Why does my tickets keep auto deleting

[austere forge]

When they were created?

[tired badge]

Like 1-2 mins after

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[median badger]

@humble sequoia @humble sequoia @iron night

[placid girder]

$help @median badger

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[weak tapir]

Sir GUARDEER ki live master zoom class Pakistan sy kasi na buy ki thi jo 30Dec2025 ko thi agr buy ki thi to please yaa batan payment kas platform say ki thi😔😔😔😔please help me

[wheat charm]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[weak tapir]

Sir GUARDEER ki live master zoom class Pakistan sy kasi na buy ki thi jo 30Dec2025 ko thi agr buy ki thi to please yaa batan payment kas platform say ki thi😔😔😔😔please help me

[humble sequoia]

@weak tapir

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[waxen obsidian]

$help

[humble sequoia]

Frequently Asked Questions

Identifiy the number of your question and select it using the menu at the end of the message
- How do I create a panel?
- How do I send a panel?
- How can I grant my team access to tickets?
- How do I add/remove users from a ticket?
- How to automatically ping my support team on a ticket?
- How do I set what category tickets are created in?
- How does claiming work?
- What is the prefix and how do I change it?
- How do I limit the number of tickets a user can create?
- How do I set a transcript channel?
- How do I set permissions for tickets?

[waxen obsidian]

$help

[humble sequoia]

https://discord.gg/tickettool

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[pseudo ravine]

Please use #🤖│bot-spam for random bot commands

[reef nova]

bro

[waxen obsidian]

sorry! trying to find some help lol

[reef nova]

yo

[humble sequoia]

@waxen obsidian, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[reef nova]

Why do my tickets auto delete ?

[waxen obsidian]

I have two "open ticket" buttons on my panel, but I cant find the other one on the dashboard. It's sending open tickets to the wrong place.

[coral relic]

real quick question, how do I send buttons for multiple ticket subjects in one embed like this

Nevermind, I found it

[coral relic]

why is the ticket panel only showing 2 out of 3 buttons that I have it set up for?

[tired badge]

is there any way I can check who is running a command? Like if someone runs the / delete command can i see who did it?

[sly leaf]

Do I need administrator permissions to use the bot panel?

[covert swallow]

You need the administrator permission or a dashboard role (see below)

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 30, 2025, 10:52 PM

━━ Enzo and sgtepsilon's inquiry has been moved to a ticket ━━

[jolly ridge]

The bot doesn't respond to anything 😭

Always tells me "The application did not respond"

[undone imp]

How do I add a panels to multiple servers? It’s only showing me one of the servers that I have invited ticket tool into when I have three.

[placid girder]

Double check if view channel and send messages is granted!

[placid girder]

You have to recreate that panel in each server's dashboard.

[undone imp]

okay, thank you!

[iron night]

Gave +1 Rep to @placid girder (current: #67 - 29)

[dull lava]

i cant fix this error

[gusty flare]

Good evening, I apologize in advance for poor English; I'm using a translator. I'd like to ask about transcriptions. Images sent in a ticket and then transcribed aren't visible when I download the ticket. Is this normal?

[eternal raptor]

Hey there!
Unfortunately, images are only saved in transcripts for premium users. Once a channel is deleted, so is everything in it, so Discord doesn't store any images. We store images ourself for premium users only up to 8MB

(credit dan which i got the message from)

[drowsy urchin]

I’m not sure how to fill out a ticket or if anyone here could help me. Through ZBD I am playing games on MyFreeApp/MyAppFree. one of the games I am playing there is Buffalo Slots and it stopped recording my activity. Example, after reaching level 30 I am supposed to get so many points, but I’m on level 34 now

[silent flame]

Can u add and control the bot if your a mod and don’t own the server

[humble sequoia]

@drowsy urchin

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[placid girder]

Roles can be set as a manager of the server's dashboard, yes.

[jade topaz]

@humble sequoia

[astral hamlet]

how do i make this

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lilac junco]

@astral hamlet refer to the embed above!

[patent needle]

How long does it usually take for the ticket bot to respond to me

[worldly helm]

Hello 👋
Our bot @pseudo glen is not made to respond to tickets, just to create, close, transcript, delete them and much more.
The bot isn‘t made to actually reply to someones ticket.

[fringe pewter]

Hi guys how to fix this i got permanent ban in blox fruit without knowing what the reason im not using cheat or any my last playing is someone kill me and i can't spawn and i leave the game and refresh it and its say i got permanent ban can someone help me im just started 4 days ago 🙁

[humble sequoia]

@fringe pewter

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[peak bluff]

Hi how do I add a ticket bot in my server?

[lilac junco]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[lilac junco]

@peak bluff refer to the embed above!

[peak bluff]

Hey @lilac junco

I have a quetion

How do I add a ticket in my server so members can make tickets?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Please don‘t ping for support. See above^

[peak bluff]

Oh ok sory

I'm done now I made it thanks

[peak wedge]

So, I’m trying to close a few tickets but the bot keeps telling me this;

What do I do to fix that, and actually close the ticket? Because the ticket is open and it’s not closed

[pure stream]

Can I make it so like when a ticket is opened it sents an immediate like message depending situation? Like a tagged message not default.

[indigo parrot]

Hi team, could someone point me to the correct process to recover a restricted Sign in with Apple account?
My iOS launch issue is fixed now, but my account is still restricted after a refund. I already have a support ticket with the game/developer.
I can provide proof (purchase/refund info) privately if needed. I just want to restore access and play normally. Thank you.

[serene rivet]

i need help as here it showes that these roles are getting pinged but the people with only the admins role aren't getting pinged

[serene sigil]

Hi,team.Is it possible to change the name of the ticket tool bot? The avatar and banner can already be customized in Customize Bot.

[lilac junco]

Hey there! You can customize your ticket message for each panel.

[humble sequoia]

@indigo parrot

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lilac junco]

You can change it in your server, give it a nickname.

[indigo parrot]

Sorry—my issue is about a game account restriction (Sign in with Apple), not Ticket Tool. I’ll close this ticket. Thank you.

[serene sigil]

I want to change the bot’s name within the server, but still use Ticket Tool’s features. How can I do this?

[lilac junco]

You can nickname the bot.

[acoustic forge]

can we pay for premium in crypto

[serene sigil]

Ticket Tool#5616
Can this kind of name be changed?

[lilac junco]

No.

[acoustic forge]

can we pay for premium in crypto, paddle sucks

[reef portal]

stil doesnt work idk what im doing wrong it says bot dont have permission to join the channel

[austere forge]

Please open a Billing ticket in #🎫│make-a-ticket

[austere forge]

What are you trying to achieve?

[reef portal]

i want the ticket in my channel so that people when click

they open a ticket and i can answer to them in there privately

[austere forge]

And then when you try to send the panel, there a message displayed it say the bot doesn't have permissions?

[reef portal]

yes

[austere forge]

Can you please run the /debug command in the channel where you try to send the panel

[reef portal]

it says program didint activate

i cant even debug

[austere forge]

Please make a screenshot of this

[reef portal]

program didint work

[austere forge]

Ticket Tool is missing the SEND MESSAGE permission for that channel

[boreal creek]

Plees help me

[austere forge]

You're in the wrong place

[boreal creek]

Yes Help me

[austere forge]

No, You're in the wrong place

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[boreal creek]

@humble sequoia @humble sequoia @humble sequoia

[boreal creek]

I dont Please, I don't understand.

[austere forge]

We can't help you here

You're in the wrong place

This is server support for our bot Discord Ticket tool, nothing else

[austere forge]

What do you mean

Please #🎫│make-a-ticket with your native language

[sterile walrus]

is there some bug going on or something? i added the bot to a server, and it does not show up in my dashboard

this one server doesn't even show up in my "servers without ticket tool" part of the dashboard

[umbral fulcrum]

The bot doesn’t work

Every time I use a command it says the application didn’t respond

[formal briar]

interesting

[lilac junco]

Are you the owner of the server?

[lilac junco]

Make sure it has the following permissions in the channel you're using it in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[prisma thunder]

same

does anyone know a fix to server not popping up on the "server without ticket tool" part of dashboard?

[pure stream]

Brah when did you dictionary change 😭.

[untold ivy]

Hey, so I'm setting up a ticket type for which I only want certain roles to be able to open a ticket. I figured out that I can do that by going to Advanced Settings>Limits and setting Open tickets each user to 0, then setting the desired role as an exception.

That's all good. When someone without that role tries to open a ticket, they get the message, "Ticket limit reached, You already have 0 tickets open of the 0 allowed for this panel."

My question is, where can I edit that message? I don't see it in the Messages section of panel config, or anywhere else that I can think to look. Thanks!

[lilac junco]

Your role in that server does not have the administrator permissions or isn't part of dashboard roles.

[pure stream]

No just head over to the support roles part.

[prisma thunder]

but its my server? i made it?

[prisma thunder]

and every role i have equip, has administrator

[dusty oak]

guys i dont see the server i have ticket tool in on the website

[prisma thunder]

having the same issue

[sterile walrus]

n

[lilac junco]

By going to Advanced Settings > Limits and setting it to 0 you've limit the members of your server to not be able to open a ticket at all.

Instead go to Server Configs > Blacklisted roles and add the role you wish to not be able to open a ticket there. Also increase the limit to the number of your choice as that represents how many tickets they can open in a specific panel.

[prisma thunder]

is there some bug going on or something? i added the bot to a server, and it does not show up in my dashboard
this one server doesn't even show up in my "servers without ticket tool" part of the dashboard

[lilac junco]

For those who cannot see your server on the dashboard, please #🎫│make-a-ticket to resolve the issue.

[untold ivy]

That doesn't really work, because it's only this panel that I want to limit to one specific role. The others need to be open to basically everyone. I've got it set up fine with limiting. People with the role can open this ticket type, and people without it can't. I was just hoping there was a way to edit the denial message. Thank you tho

[iron night]

Gave +1 Rep to @lilac junco (current: #50 - 66)

[lilac junco]

The denial message as in "Ticket limit reached, You already have 0 tickets open of the 0 allowed for this panel?"

[untold ivy]

Yes exactly. Little clunky lol

[lilac junco]

Unfortunately there's no way to change that.

[pure stream]

DMs, please.

[untold ivy]

Ahh understood. Appreciate your help

[twin trench]

When tickets created it doesn’t list in opened tickets category even when i put it from the dashboard

[lilac junco]

Does your server get more than 45 tickets a day?

[twin trench]

Nope

[untold ivy]

Lucky lol

[lilac junco]

Could you please test out one yourself, open a ticket and see if any errors pop up.

[lilac junco]

Panel Configs > Category > Category created/opened

Does it say ~Deleted~ in the section?

[twin trench]

No

[lilac junco]

Could you try choosing a new category then save changes. Then test it again.

[twin trench]

Same problem

[lilac junco]

Please #🎫│make-a-ticket as I can't figure the issue.

[austere forge]

Simply select again a category

[untold ivy]

@twin trench does Ticket Tool have permissions in the destination category for created tickets? I always forget that when I set up a new category

[woeful parcel]

Just tell me how is this possible 😭

Ticket tool making ticket for itself

[lilac junco]

What do you mean exactly?

[woeful parcel]

Ticket tool made ticket for itself 😭

[dull lava]

how to fix this

i cleared many channels and still isnt fixed

[lapis nexus]

i have the same problame as @dull lava

[dull lava]

maybe its a ds bug

[lapis nexus]

maybe

[jolly ridge]

Thank you Ryan 🥹

[iron night]

Gave +1 Rep to @placid girder (current: #66 - 30)

[scenic forum]

@dull lava @lapis nexus
The server has 500 channels
Theres nothing you can do as member. Staff needs to delete some channels

[peak wedge]

How do I fix this?

[arctic dagger]

hey

tickets aren't gettin deleted can somebody help me it's been a day n nobody has responded yet

[dull lava]

sad i had to report a exploiter but couldnt cause this

[worldly helm]

Please wait for a response in your ticket.

[worldly helm]

Hello! 👋
What error are you getting?

[arctic dagger]

when I click on delete after closin the ticket it purges all the messages in the channel rather than deletin it

[worldly helm]

What's your server ID?

[arctic dagger]

762696440191123506

[worldly helm]

Dashboard > Server Configs > Storage Mode Enabled
You need to disable that.

[arctic dagger]

thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #5 - 1055)

[hybrid orbit]

how do i make it look like this?

instead of this

nvm i found a messge that i typed in 2024 asking the same question imau se he same guide they gave me

help me

[hybrid orbit]

how do i make it send the messege

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

@hybrid orbit

[hybrid orbit]

I looked at it like 20 times

[grim spear]

Im trying to set up ticket tool but it just says [application not responding]

[lilac junco]

Make sure it has these permissions in the channel you're using it in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[grim spear]

Ima try

Its working now. Thank you!

[restive sonnet]

Hi guys

[hybrid orbit]

i still dont understand how

[worldly helm]

What exactly do you not understand?

[hybrid orbit]

i did as it says but i dont understand how to make the messege appear it shows this

[worldly helm]

You have to set-up the bot on the dashboard to recieve your wanted outcome

[hybrid orbit]

and how do i do that🙏

[worldly helm]

By following this guide^

[worldly helm]

Looks good. Now send your panel to a channel.

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[hybrid orbit]

oh, i see now thx

[hybrid orbit]

how do i change the messege the ticket shows?

[lilac junco]

Panel configs > Messages > Edit Panel Message

[hybrid orbit]

yh i know but how do i change it

[lilac junco]

Click the arrow on Embed editor 1

[hybrid orbit]

kk

uh it dosent let me change it

[lilac junco]

The message at the very bottom.

Under Thumbnail URL.

[vestal musk]

Why is my application not responding

[lilac junco]

Make sure it has these perms in the channel you're using it in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[vestal musk]

Thanks.

thanks @lilac junco

[iron night]

Gave +1 Rep to @lilac junco (current: #49 - 67)

[pliant roost]

I added bot to my discord but it doesn't appear on the dashboard

[molten wedge]

hi

How to set roles able to see transcripts?

[astral tapir]

Someone knows if I can ues this method for dropdown style? I want to have like press button then all the dropdown categories are shown up.
Not like the second image

[scenic forum]

@pliant roost
Can you use /debug on your server?

@molten wedge
Any user being able to see the transcript message sent by the bot can view the transcript

@astral tapir
Im sorry im not understanding what you mean

[astral tapir]

That you need to press a button first and then a message get sent to you in the same channel that only you can see with all the dropdown categories

[molten wedge]

Like the transcript message in the transcript channel?

[scenic forum]

That is not a thing
What speaks against just using a dropdown menu?

[scenic forum]

Anyone having access to that transcript message can view a transcript

[astral tapir]

Because the dropdown menu sometimes buggy

[scenic forum]

There is no known issue or report of the dropdown menu having any issues.

[pliant roost]

yes

[scenic forum]

Are you logged in with the correct account on the dashboard?

[pliant roost]

yes

[scenic forum]

https://tickettool.xyz/dashboard/1455992017132978426/configs#pc-menu
Does it work over this link?

[pliant roost]

yes

[thin prism]

It’s not sending me all my information to the account it’s been a day

Help pls

[humble sequoia]

@thin prism

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[thin prism]

They are not responding it’s been a day

[scenic forum]

We cannot assist you with ticket matters outside of this server.

[thin prism]

…

[chilly harbor]

can anyone help me

why doers it keep saying this

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[chilly harbor]

TYYY IT WORKEDDD

[scenic forum]

As stated previously youre on the wrong server

[pliant roost]

so i have to do this over this link? because every new server where i add ticket tool is not showing on the dashboard

[scenic forum]

You should be able to just press sync servers

[pliant roost]

its keep saying Wooops too fast. try again in a few seconds but it is showing since 3pm

[scenic forum]

Can you show that error

[scenic forum]

Do you use a VPN?

[pliant roost]

sometimes but not all the time

[scenic forum]

Im not sure then
please #🎫│make-a-ticket

[jagged marsh]

https://tenor.com/view/kristigocouple2024-gif-6415946293654441031

[drowsy atlas]

Hello have been banned I need to send a report of this to help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ancient patio]

hi, wondering if you are able to make it so members can invite other members into a ticket, not just staff

[drowsy atlas]

How do I report a unfair ban on TikTok live

[humble sequoia]

@drowsy atlas

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[drowsy atlas]

Where do I go

[scenic forum]

• We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[scenic forum]

Dashboard -> Command config -> Add -> Support team only

[thin prism]

How do I get a refund cause I still haven’t gotten the information

[ancient patio]

thank you so much, is it a approval thing where you get asked to join or do you instantly get put into the ticket

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 620)

[scenic forum]

As stated previously multiple times
You are still on the wrong server

[scenic forum]

They get instantly added

[ancient patio]

whbasts the command

[scenic forum]

/add or $add

[thin prism]

I know I’m in the wrong server but the ticket bot is not even responding back it’s been 11 hours and I JUST WANT A REFUND

[scenic forum]

It doesnt change the fact that we CANNOT assist you as you are in the wrong srever

This server is for support with the ticket tool bot aka the support system itself
We cannot assist with any ticket matters outside of this server

[ancient patio]

okay thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 621)

[ancient patio]

also are you able to customize the message shown up when said members create a ticket

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[scenic forum]

@ancient patio refer to the embed above

[ancient patio]

thanjk you

i turned on the premium free trial but i still cannot use premium features

[scenic forum]

you need to press the icon at the top left

[ancient patio]

yeah i just did it., i setup the form but when i do /setup in the server it makes me go through the whole process again

[scenic forum]

Youd want to use the dashboard for the entire setup

[ancient patio]

ah okay i got it

[acoustic forge]

Paddle fucking sucks. Do you want money or not, make a crypto option and offer the full year

[lunar solar]

I mean we do?

[humble sequoia]

BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay, send the funds using your desired cryptocurrency, available blockchains are listed below.

⚠️ $24 per 3 months. ⚠️
$72 per year.

Regular Prices when paying within our website:
$7.99 per month
$66.0 per year

Once your payment is sent, let us know so we can confirm it and apply the premium to your server.

<:bitcoin:924638849135689749> BTC - Bitcoin

-# 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

-# MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please provide us the transaction's ID as well as the ID of the server where you want your premium time to be redeemed! Once the transaction has received at least ONE verification our <@&615146349700186112> will apply the premium to your server.

All prices in USD - 3 months min for direct payment

Purchase Terms

By purchasing premium using this method, you agree to the following terms:

No Refunds: All direct purchases are final and non-refundable.
Minimum Purchase Requirement: You must purchase at least 3 months of premium ($24). If you send less, you will need to pay the remaining amount.
Transaction Fees: Any fees charged by your crypto provider when processing the payment are your responsibility.
Premium Transfers: You cannot transfer your premium yourself. We will handle the transfer for you.
Transfer Policy: We will transfer your premium at least once. Additional transfers will be considered on a case-by-case basis.

-# If you want full control over your premium, we recommend purchasing it directly from our website.

[ancient patio]

how do i change the ticket message that pops up when you create the ticket, i went here but its not there

[fringe jolt]

How do I make a ticket? Plz help

[willow tiger]

Same idk to make a ticket

[queen cosmos]

#🎫│make-a-ticket

[leaden moat]

In the transcript, how do I access what was sent

I downloaded the folder and it says nothing about the messages sent in the ticket

[willow tiger]

Got a error😔

[urban ivy]

I made the ticket tool and it works for me (owner) but for newer members it doesnt show up

[leaden moat]

Make sure they have almost full perms for it

[stark otter]

How to make a ticket

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[sweet remnant]

Can someone pls send stk support server

[scenic forum]

@ancient patio refer to the embed above

[umbral raft]

Is tickettool premium per server or per account?
i.e. if I buy it is it for one server, or every server I configure tickettool for?

[lilac junco]

Every server you configure it for.

[umbral raft]

$11/pm for like 8 servers is a steal!

[scenic forum]

Please elaborate the error

[scenic forum]

Youd just need to open it via browser
If the transcript contained any messages it should display there

[scenic forum]

Could you elaborate what exactly doesnt show up?

[urban ivy]

I fixed it thanks tho

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 622)

[lean bane]

every time I send a command it says the bot can't respond?

[scenic forum]

Can you use /debug on your server?

[lean bane]

I'll check

it says the same thing

[scenic forum]

Bot is missing the Send Message permission inside the channel

[lean bane]

ooohmmmmggg I'm dumb ty

I thought it was down bc mimu is down 😭😭

[nova void]

@iron night

[solemn bolt]

when i try to do /setup it says applacation did not respond

[lilac junco]

Make sure bot has the following permissions in the channel you're running the command in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[thin prism]

Hey so the bot is not responding and I just want a refund can u help Mr.burger

[fading juniper]

good day can i ask why ticket tool form did not popup?

[latent dawn]

If you have purchased Ticket Tool premium, open a Billing ticket on #🎫│make-a-ticket

[errant gale]

It should be within an embed, and the first one has a space between the 1.

[lilac junco]

A variable will not appear in a preview, you'll have to test it yourself by opening a ticket.

[scenic forum]

You have been told multiple times that you're on the wrong server.
Asking other helpers will not result in a different reply

[thin prism]

I was not asking u gng and I get it💀

[lilac junco]

If you get it then please stop asking the same questions.

[empty geyser]

Hi am new to this i need to know how it all works

[humble sequoia]

About Ticket Tool

Ticket Tool is a fantastic bot that deals with Tickets! With an easy-to-use bot that has a dashboard/website at https://tickettool.xyz/. Ticket Tool is one of a kind with its customization and truly is a great bot which is why it has amassed over 100 million users!

The bot offers:

Ticketing without clutter!
Full Customization!
Easy to use and customize!
Amazing Support!
Ticket Transcripts
24/7 Uptime
Custom Commands

Ticket Tool is currently being used within 2,900,000+ servers, with a total of 100 million+ users, and has created over 280 million+ tickets.

Ticket Tool truly is an amazing bot that has such a big impact on this server!

🌐 Our Website
gg/TicketTool
📜 Documentation

$about

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[lilac junco]

@empty geyser Refer to the 2 embeds above!

[tulip bluff]

How to I make it pop up like dis

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[lilac junco]

@tulip bluff Refer to the embed above!

[tulip bluff]

K

Which one do I press

[lilac junco]

What do you mean?

[tulip bluff]

To make it show it the ticket Chanel

@lilac junco

[lilac junco]

Could you elaborate more?

[tulip bluff]

Uhm how do I manage it to show inside of the channel I selected so people can just click the button to make it

[oblique fox]

@lilac junco

[tulip bluff]

Never mind I got it thanks for telling me some of the steps to help

[lilac junco]

You can press the blue Send button and select the channel you want it to be sent in.

[lilac junco]

In the channel you're trying to send it in ensure the bot has these permissions.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[oblique fox]

Give him full authori

[lilac junco]

You're not required to give it every permissions and we strongly advise not to do so, however it's up to you.

[oblique fox]

Okay, thank you. I've had this problem for two days. I'll configure the bot's permissions.

[iron night]

Gave +1 Rep to @lilac junco (current: #48 - 68)

[oblique fox]

@humble sequoia

@lilac junco

[lilac junco]

Yes.

[oblique fox]

Do you understand Arabic?

[lilac junco]

No. But if you wish to receive support in Arabic please #🎫│make-a-ticket in the Arabic language.

[errant gale]

+rep @timber kernel Quick & Helpful.

[iron night]

Gave +1 Rep to @timber kernel (current: #25 - 307)

[rose trench]

I keep getting the message saying the transcript channel is not set, but it is in the dashboard

What am I doing wrong. I haven't changed this in months and it's now giving me an error

[latent dawn]

Have you updated the panel?

[rose trench]

I think the new category I created last month I forgot to assign the transcript channel

[dense hemlock]

hey everyone i can’t create an account in the vpg app can someone help me ?

[humble sequoia]

@dense hemlock

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[main fulcrum]

스케하나 얼마에요?

[still lava]

Mrburger

From Korean (KO) To English (EN)

What is Skethan?

Translation requested by Mrburger from Flag-Reaction Feature.

[main fulcrum]

How much is one skin case?

[humble sequoia]

@main fulcrum

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[zinc jolt]

hello! i cant see my server in ticket tool's dashboard. can someone help?

[lilac junco]

Press sync servers

[zinc jolt]

i alr did 😔

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[zinc jolt]

also gave it admin perms and it's below the ownership role

[lilac junco]

Refer to the embed above.

[frail sapphire]

Question

[zinc jolt]

thanks!

[frail sapphire]

I want this to @ our roles
How can i do that again
I asked a bit back i judt forgot

[frail sapphire]

You able to help me ?

[alpine sparrow]

I have added the bot to the server and set it up but when I go to the website it says that the ticket bot isnt in there so I cannot mange the ticket bot in that server

[lilac junco]

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

@alpine sparrow refer to the embed above.

[alpine sparrow]

I tried to use permission level but it says the application didnt respond

Did not respond

[lilac junco]

Make sure the bot has the following permissions in the channel you're using the command in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[alpine sparrow]

I gave it all permissions but it still says the same

And it got all permissions in that server

[lilac junco]

Also make sure it has View Channel permissions

[alpine sparrow]

Okay

It says am level 4

[lilac junco]

Press sync servers on the dashboard.

[alpine sparrow]

Okay

Still doesnt work

[lilac junco]

Please #🎫│make-a-ticket for further help.

[hollow heath]

Anyone know if escalating tickets pings the new ticket panels role?

[worldly helm]

If you want Ticket Tool to ping the needed role you can do that by enabling that the new ticket message will be sent into a ticket.

You can ping the role in the ticket message.

[hollow heath]

Ah ok, so it’s an optional feature?

[worldly helm]

Correct

[icy vigil]

Pls help

[hollow heath]

Got it, thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #5 - 1056)

[worldly helm]

[icy vigil]

I need a help I opened a ticketay anyone reply it plsssss

[worldly helm]

Please be patient.

[icy vigil]

Sure but I just need to solve this cuz I have some problems on my server so I must solve it it's make problems

[icy vigil]

Sir may you pls help me how can I add my staff role cuz when anyone open ticket they can see it

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[worldly helm]

You already recieved a response in your ticket.

[craggy grove]

is there a way for the bot to create an entirely new category when a ticket is opened, and for the ticket to be in that category

[craggy grove]

also is there a way for it to delete that category when a ticket is deleted?

[austere forge]

The category must already exist, Ticket Tool cannot create categories itself, only channels

[craggy grove]

ah

[gloomy sluice]

is there a way to change the color of this in the dashboard ? i cant find it

[lilac junco]

Yes. But it requires premium.

[gloomy sluice]

ohh , may i still know where it is ? i might do the 7 day trial

[lilac junco]

Panel Configs > Messages > Edit panel message

Go to Embed editor 1, and choose the first option below Field Editor

[gloomy sluice]

thank uu

[stray heron]

Panel Configs > Messages > Edit panel message

Go to Embed editor 1, and choose the first option below Field Editor

[hot grail]

how to i make it so that the people that open the ticket cant close it without staff closing it?

[scenic forum]

Panel config -> Buttons -> close ticket -> support team only

[hot grail]

thank u!

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 623)

[urban cypress]

this error show up to me

and theres no deleted category

can sm1 help

Category Issues
╰ Failed to find a valid category.
╰ Ticket Tool is missing Manage Channels on "#-SUPPORT & FEEDBACK-"
╰ Fix the issues or remove the categories
╰ You can add additional categories

[latent dawn]

Make sure the bot has these permissions in the following channel

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[tribal cedar]

@orchid wolf did your issue get worked out?

[round pebble]

/remove doesnt remove a user from ticket?

[tribal cedar]

Its $remove I thought

Maybe they made /remove and I missed it. I was not around for awhile

[placid girder]

Ticket Tool does use integrated commands!

[tribal cedar]

Yea Im just not used to those yet Im old school.

[round pebble]

regardless i just cant seem to remove users from tickets with the bot

[tribal cedar]

Have you tried $remove userID?

Also what is your access in tickets per the bot settings?

[winged dome]

I have tt added to my server but when i click on dashboard i cant edit it

[scenic forum]

Can you use /debug on your server?

[tribal cedar]

Sorry got company

[winged dome]

should i give link

[scenic forum]

Looks okay
Does the server appear when you press sync servers?

[winged dome]

nope, tried it multiple times

[scenic forum]

https://tickettool.xyz/dashboard/1455938189171884235/configs#pc-menu

Should work using the link
Not sure what causes the server to not pop up

[lavish dagger]

Every time I try to use it it's shows up with this help me

[winged dome]

Omg this took forever tysm

[scenic forum]

Can you use /debug on your server?

[lavish dagger]

Same result

[scenic forum]

Bot is missing all permissions with an X inside that channel

[lavish dagger]

Let me check

[ripe knoll]

Can someone help me create a ticket in my server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@ripe knoll refer to the embed above

[ripe knoll]

Ok

[urban cypress]

how

[ripe knoll]

Ty i finally got it but trust its hard

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 624)

[scenic forum]

Make sure ticket tool has these 3 permissions inside its category

• Manage Channels
• View Channels
• Send Messages

[thorn temple]

Where do I see premium features of the bot (not server)

[urban cypress]

on the website?

[scenic forum]

On the category "#-SUPPORT & FEEDBACK-" inside your discord

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$7.99 - Monthly
$66 - Yearly

[thorn temple]

.

[scenic forum]

@thorn temple above are all premiumperks

[ripe knoll]

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 625)

[ripe knoll]

Whats that picture

[urban cypress]

Still ..

[scenic forum]

The bot is also missing Manage Messages

[urban cypress]

What abt The first error

[scenic forum]

Its not having its required permissions inside the category
A full list of required permissions can be seen in the /debug menu

[urban cypress]

I solved it thank y

What abt this error?

Where i could enable manage roles

[scenic forum]

Should be in ticket tools role in the server settings

[ripe knoll]

Do u care if i invite my friend

Idk how to explain it

[hazy steeple]

?

[sly yew]

someone plz when i do /setup, it says application not repsponmding

[scenic forum]

Can you use /debug on your serveR?

[sly yew]

no

[scenic forum]

Can you use it again on your server?

[sly yew]

i used it it works now cuz i gave perms but how doi config it and make it like make u fill in the blank when creating a tickert

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

@sly yew refer to the embed above
Preferably youd want to use the dashboard to set everything up

[sly yew]

can u teach me

[spring yoke]

Hey, I just added the ticket tool bot to a server, but when i go to the dashboard, it says that the bot isnt online on a server i have permissions to

[scenic forum]

Could you show that error?

[spring yoke]

It's not an error but I can't find the server in the server list

[scenic forum]

can you use /debug on your server?

[spring yoke]

It says the application cant connect

But it shows as online

[scenic forum]

1. The bot is missing the View Channel permission inside that channel
2. You need either Administrator or a dashboard role set by an Administrator to have access to the dashboard which you have neither of

[spring yoke]

Ok thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 626)

[soft lily]

how do i stup ticket tool

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@soft lily refer to the embed above

[soft lily]

huh

[spring yoke]

Hey, now I can use debug, but I still can't see the discord server in the dashboard

[scenic forum]

My message had 2 points
Refer to the point 2

[ancient patio]

does a ticket always go below the category the channel to create it is in, or can you make the ticket go to a different category

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[scenic forum]

@ancient patio refer to the embed above

[ancient patio]

ty!

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 627)

[slender marlin]

Hey

Hey !
I wanna tell u tht I got permanently ban from blox fruits in my main acc
But the case is tht I didn't do any exploits ... In the morning my acc got hacked and those hackers just used some exploits in some diff games like blox fruits , mvsd etc ...
I got to know this when I try to join blox fruits but it pops tht I am permanently banned
But the thing is tht after tht I immediatly changed my eblx acc pass and I think so my acc is safe for rn but is there any way due to which I can get unbanned bcuz it's unfair for me

Can u pls suggest me some solutions

[humble sequoia]

@slender marlin

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dense grove]

Hello!
My server isn’t showing up on the tickets dashboard despite it being online in said server
For context, me and my friend are collating in a server and I’m trying to create a ticket channel. When I went to the dashboard and tried to manage the ticket in my server, it doesn’t show up at all

[scenic forum]

Hey
Can you use /debug on your server?

[dense grove]

Let me try

It gave me a link lemme send it rq

https://discordapp.com/channels/509192800865353738/662692902245498910/1456488059871825941

[scenic forum]

You need either Administrator or a dashboard role set by an Administrator to have access to the dashboard

[dense grove]

Alright! Thank you!

[upper rose]

Is this where I receive help with a streamer key?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ancient patio]

are you able to bold text in a embed or ticket message

[humble sequoia]

Discord Markdown Text

Below cites basic Discord Text Markdown/Formatting. Replace the text below with your own!

See this Discord Help Article for other markdown questions and combining markdowns.

<:Numbericons1:1018864164032225340> Italics (Cntrl + I)

*Copy me for italicized text!* -> Italicized text!
_Copy me for italicized text!_ -> Italicized text!

<:Numbericons2:1018864168041971712> Bold (Cntrl + B)

**Copy me for bold text!** -> Bolded text!

<:Numbericons3:1018864171783303208> Underline (Cntrl + U)

You must add 2 underscores on both sides of your text to get the underline text
__Copy me for underlined text!__ -> Underlined Text!

<:Numbericons4:1018864175155519538> Strikethrough (Cntrl + S)

~~Copy me for strikethrough text!~~ -> Strikethrough text!

<:Numbericons5:1018864178632605786> Spoilers & Hidden Text

||Copy me for hidden text!|| -> ||Hidden text|| (Click to reveal)

<:Numbericons6:1018864182558466058> One Lined Codeblock

You can add 3 backticks instead to get multi lined codeblock.
`Copy me for codeblock text!` -> Codeblock Text!

<:Numbericons7:1018864186727604354> Hyperlinking and Hidden Links

[Copy me with your link](yourlinkforhidelinks.com) -> Ticket Tool!

<:Numbericons8:1018864190296961159> Headers

# Largest header!
## Small header!
### Even smaller header!
-# Even a smaller header with grey text!

[lilac junco]

@ancient patio the embed above

[ancient patio]

@lilac junco i tried that and it just sent the **

[lilac junco]

Did you see the message in preview? Or did you test it on discord?

[ancient patio]

it was a issue on my end thank you

[iron night]

Gave +1 Rep to @lilac junco (current: #48 - 69)

[ancient patio]

are you able to change the green color line on the left side when a ticket is creayed

[lilac junco]

Yes, however that required premium. It is the first option below Field Editor

[paper salmon]

Hi, I wanted to ask why the bot won't let me close the ticket and I'm getting this message.

[ancient patio]

i see, i used the free trial and i am setting up a discord server it will take me a while to finish as its secondary to a website , if my premium runs out will it be reverted to the default?

[lilac junco]

Could you add a message to the close button, for example close ticket

[paper salmon]

Even with the message, it won't let me close it

[lilac junco]

Please #🎫│make-a-ticket to solve the issue.

[patent beacon]

It works in general and the setting can be configured — but I’m not sure why it only works on one of my three panels.
It works fine on Feedback, but not on Support or Membership.
Do you have any idea what could be causing this?

[scenic forum]

Panel config -> general -> two step ticket

Two step CLOSE just removes the "are you sure you want to close this ticket" option
Two step TICKET removes the moderator controls aka it will delete once the ticket is closed

[brisk garden]

How can someone give me permission to the dashboard without the adminstrator?

[lilac junco]

Server configs > dashboard roles

[tribal ruin]

Hi everyone I got banned can anyone help me ?

[humble sequoia]

@tribal ruin

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lavish fern]

Hii bro my Clipster account has been suspended so how do I unlink my Instagram account please help

[humble sequoia]

@lavish fern

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Do you guys have ticket tool threads

[humble sequoia]

Thread Style Tickets

Thread Style Tickets allow for the grouping of tickets into threads under a parent channel, as opposed to channels that are grouped under categories.

You can enable this feature by heading to your server's Dashboard➞ Panel Configs ➞ Thread Style Tickets and selecting a channel under which Ticket Tool will create threads.

For this feature to work properly, Ticket Tool will need these additional permissions, Create Private Threads, Send Messages in Threads, and Manage Threads.

Support Team roles will not be able to see newly created tickets by default, to make this the standard behavior, enable the Auto add team to thread option in the dashboard. This will ping your support team roles so the ticket shows up in their channel list.

:warning: Note: Claiming, granular permission settings and the ability to use the /add and /remove commands are incompatible with Thread Style Tickets.

-# Please note that this is a premium feature.

[scenic forum]

@jade topaz refer to the embed above

[jade topaz]

how much for premium?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$7.99 - Monthly
$66 - Yearly

[scenic forum]

$7.99 - Monthly
$66 - Yearly

[stark kestrel]

Hello. I’m curious to know if there is anyway to recover an accidentally deleted ticket with ticket tool.
They forgot to hit transcript and deleted the whole ticket.

[lilac junco]

Hey! Unfortunately there is no way to recover a deleted ticket without a transcript.

[stark kestrel]

Dang okay 😭

[nova void]

@humble sequoia

[manic solstice]

Is there a way to:

1. Set up transcripts to be DMed to ALL ticket participants
2. Set up a channel where you can see transcripts of JUST the tickets you are in (even if you did not create it?)

I have premium.

[scenic forum]

Neither of that is automatically possible

[manic solstice]

Great.

Is it something someone has to custom build into the bot themselves?

[scenic forum]

With a custom bot you could do number 1
However number 2 is absolutely impossible

[pure iris]

When I go to the dashboard of the ticket tool, my server is not showing up in there so I can't manage the ticket tool for my server. Is there a fix for this?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

@pure iris refer to the embed above!

[pure iris]

Thank you this worked

[iron night]

Gave +1 Rep to @lilac junco (current: #48 - 70)

[maiden yoke]

Is there currently any downs? The bot is online but no ticket buttons work. "Interaction failed"

[scenic forum]

There are no downs
Are you staff on the server the issue is on?

[maiden yoke]

Yes I am an administrator! The ticket panel doesnt work for anyone.

[scenic forum]

Can you use /debug inside the channel the button gives an error in?

[maiden yoke]

It was fine a few minutes ago, nothing was edited either.

If i run debug it also says "application didnt respond"

[scenic forum]

Which bot are you using on the server
Ticket tool white or Gold

[maiden yoke]

Gold

[scenic forum]

Your servers ticket tool premium most likely expired

[maiden yoke]

I'll ask the owner if we do-

[carmine apex]

Vip italian chill

[humble sequoia]

@carmine apex

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vocal ginkgo]

How do i make a ticket claimable

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[lilac junco]

@vocal ginkgo refer to the embed above.

[vocal ginkgo]

Dayum I don't have premium version

[smoky sleet]

Hello! I have ticket tool on my server, I just recently took over ownership of that server, and was trying to edit/add a couple more ticket tool channels. I believe I have everything configured correctly but for the life of me I cannot figure out how to add the panel that lets people click a button to submit a ticket to my discord channels for submitting tickets. I have the white version of the bot. Can someone tell me how I can add this?

[lilac junco]

Could you elaborate more?

[smoky sleet]

I want to add these links to my discord so players can submit tickets:

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[smoky sleet]

omg i am dumb!

[lilac junco]

@smoky sleet refer to the embed above.

[smoky sleet]

thank you so much!!!! Its been a day lol

[wet geyser]

How do I grant permission for my support staff to view tickets?

[dreamy field]

What page can i change permission to open tickets?

None can make tickets except those with the owner role basically

is it discord settings or panel?

[tribal cedar]

Can you use /debug in the ticket channel?

[lilac junco]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[lilac junco]

Panel Configs > Permissions > Support Team Permissions > Edit opened > View channel

[dreamy field]

ill check

[wet geyser]

How do I select the position that will be viewed?

[flat vine]

hey is it possible for me to change the bots pfp?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Ticket Tool Custom Avatar <:Premium:1192403074157912144>

You can now change: Ticket Tool's profile picture; nickname; banner; and bio, to make it your own!
To further customize the bot's appearance, please head over to your Dashboard ➞ Customize Bot, from there, you will be able to upload a profile picture and banner, and edit the bot's biography.

You can change the bot's nickname by right-clicking on the bot's profile, in the user list, on your server, and clicking Change Nickname.

Note: This is not a whitelabel, but rather a personalized instance of Ticket Tool for your server only. It is not an individual bot for your server, and it will behave and appear like Ticket Tool outside of it (i.e. in DMs). Our Development Team continues to explore ways to release white labels, this is your own custom bot!

$avatar

[austere forge]

Refer to the embed above!

[flat vine]

this is what i need omgeee 😍

tysmm!!

[spark wind]

Uhh

How do i have multiple options like this?? I forgot how to make this

[mental tree]

Hi. Quick question, is there a way to ban someone from creating tickets via UserID?

[spark wind]

Fixed

[scenic forum]

Hi
Thats not possible.
They would need a role on them that disallows it

[mental tree]

I was afraid of that, thank you very much

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 628)

[wispy horizon]

how to create ticket tool on chanel

wich commend step by step

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

^

[oblique olive]

How do you do this

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@oblique olive refer to the embed above

[oblique olive]

Ok

[oblique olive]

How come I can't do more than one for a panel

And even if I do one it won't show

[oblique olive]

Ok

[royal agate]

Why does it keep saying this when I enter a command

[scenic forum]

Can you use /debug on your server?

[royal agate]

Lemme see

[scenic forum]

Its missing the Send Message permission in the channel

[royal agate]

Ohh thanks

[orchid wolf]

Can someone guide me to how to request a show to be added please? The guide I’ve followed doesn’t make sense to me at all

[humble sequoia]

@orchid wolf

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[oblique olive]

How do u do it so only certain roles can access a certain drop-down panel?

[scenic forum]

You mean open a ticket inside the dropdown?

[oblique olive]

Yh that's what I mean sorry

[scenic forum]

Panel config -> Buttons -> Create ticket ->

Disabled roles
@ everyone

Allowed roles
All roles that can open that ticket

[oblique olive]

Ok

[oblique olive]

Wait I mean like so if I open a ticket only owners can see and type in it

[scenic forum]

By default only the ticket owner and support staff can view a ticket

[oblique olive]

Oh ok

[oblique olive]

I'm confused a bit, so if the owner and support staff can alrdy access all tickets should I just disable it for ppl that I don't want to see it?

[scenic forum]

You dont need to do anything the way you phrased it sounded like you only wanted to allow certain roles to open tickets

[oblique olive]

Oh ok lol sorry

[violet pebble]

yo

i need help working ticket tool

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@violet pebble refer to the embed above

[violet pebble]

kk

[true marten]

Hello there fellow ticketers..........

Soooooooooo I added the original Ticket Tool bot. And uh.. got the premium. And uhhhh removed the original Ticket Tool bot. So now it says I no longer have access to my own server. Send help. My mods are judging me. I don't know what I did. 😂

Nevermind.

Maybe lmfao

[scenic forum]

You need to use /botswitcher and select ticket tool gold

[true marten]

That's what he found after I wrote that whole dang thing lol

We're troubleshooting now, I appreciate the quick response though! 😄

[edgy wedge]

How can add the ticket from one server to another

[scenic forum]

Any panel sent by ticket tool white needs to be replaced by ticket tool gold

[true marten]

We fixed it. Just a dumb streamer doing dumb streamer things instead of letting her smart mods handle things~ lmfao

[scenic forum]

You cannot transfer a ticket to another server

[scenic forum]

Happens to the best of us

[edgy wedge]

But i built im completely in the wrong server

[oblique olive]

Yo I'm like confused still on how to only have certain roles in a ticket

[scenic forum]

You want to transfer the ticket setups?

[edgy wedge]

Yes from one server to another

[scenic forum]

Panel config -> general -> support team roles

[oblique olive]

Ok ty

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 629)

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[scenic forum]

@edgy wedge refer to the embed above

[oblique olive]

Where do I find these other 2 to do the same

[keen jay]

can someone tell me what this means

[edgy wedge]

What does this mean i have highest role in the server

[scenic forum]

You need to configure it for each panel

[scenic forum]

That means your role doesn't have admin or dashboard access

[oblique olive]

The 2 I sent I can't find but they r on the same panel as the first

[keen jay]

answer mines..

[scenic forum]

No
They keep their own config

[scenic forum]

Please try remaining patient

I can only handle one error at a time.

[oblique olive]

Ok

[scenic forum]

Can you use /debug on your server?

[keen jay]

says the same thing

[scenic forum]

Bot is missing the view channel permission inside the channel

[keen jay]

oh

how do i do that

[oblique olive]

When I do config tho i can't seem to find these 2
It only works on the top 1 that isn't circled

[scenic forum]

You edit the channel and grant ticket tool the permission

[scenic forum]

Enter your dashboard and adjust the other 2 panels you haven't adjusted yet

[keen jay]

ohh okay tysm

[oblique olive]

Sorry to be a pain in the a$s but how do I do that 😭

[keen jay]

im gnna try it rn

[scenic forum]

Show a screenshot or your dashboard

[oblique olive]

Ok

[scenic forum]

Click at the top on mm tickets and select the other panels to change their config

[oblique olive]

Ok ty

[oblique olive]

Do I click on drop-down on them until I find them?

[scenic forum]

Each panel keeps their OWN config even if they are added into a dropdown

[oblique olive]

So at the very bottom this thing?

[scenic forum]

As it shows Support team roles
These will be the support team roles, yes

[oblique olive]

Ok

[keen jay]

@scenic forum tysm

[inner chasm]

Okay, I already added the app in my server like five times in a row, and it's still not appearing 💔💔 I'm new in all this discord app things please help

[scenic forum]

Can you use /debug on your server?

[river oar]

how do i mention moderators whena ticket is opened

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[scenic forum]

@river oar refer to the embed above

[inner chasm]

I already did and it didn't worked

[scenic forum]

You need either Administrator or a dashboard role set by an Administrator to have access to the dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jan 2, 2026, 11:58 PM

[river oar]

do you hahave to put in bbrackets

[inner chasm]

And how do I do that when the app won't let me to access the dashboard? 💔💔

[scenic forum]

You ask someone with Admin on the server

[oblique olive]

Is there anyway to get someone smart to like help with my server or is there a service like that

[scenic forum]

Im afraid no
Feel free to ask what you need help with however we cannot join to assist

[oblique olive]

Aah ok

[oblique olive]

When I do the config thing for the little things under the panel
I add the roles to the support team
But then it doesn't get added and they can't talk/see unless I add to ticket
And when I open a ticket it randomly goes somewhere on the channels
So I'm rlly confused

[scenic forum]

Then you have not adjusted all panels

[oblique olive]

Ok

[edgy wedge]

I did it how do i make the setup appear in the new server

@scenic forum

Help please someone

[jade topaz]

Can someone set up my ticket tool on my server?

send dm pls

[tribal cedar]

Sorry we cant set it up for you but if you have specific questions I can answer them.

[trail timber]

hii do u have a min to help me??

[tribal cedar]

Sure ask away

[trail timber]

when one of my members tries to open a ticket it says it doesn't have permission

[tribal cedar]

Can I see a screen shot?

[trail timber]

it's in Spanish

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[tribal cedar]

ty

[broken canopy]

Bot is not responded

[trail timber]

why does that happen?

[tribal cedar]

Can you do /debug in your ticket channel please?

[rose root]

How do I make it so when someone request mm it automatically @ all mm’s?

[tribal cedar]

Well.. If you have a panel just for mm you can always include a ping to the mm group

If u do that you need to use a regular message to do it. A ping inside an embedded wont work

[broken canopy]

Still didn’t respond

[tribal cedar]

Sorry Im on a phone call but I didnt notice its missing send messages perm in the channel perms. Check that out.

[vagrant gulch]

can you view your own personal ticket history throughout all the servers your in or not?

[tribal cedar]

No you cant but if the server has transcripts enabled you can get a link to the transcript if they allow it.

Nifty feature I think

[mystic junco]

I want to make a custom command where if I run it, it will remove 2 roles. How can this be done?

[static marsh]

It won’t let me open a ticket

Pls help

[quick lily]

i want to make it so when someone clicks the drop down and picks a ticket the ticket goes to a certain category

[static marsh]

But it won’t let me open it

It keeps saying I’ve reached the limits of opening tickets

[scenic forum]

That's not possible

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[scenic forum]

@quick lily refer to the embed above

[scenic forum]

If you're a normal member there's nothing you can do

[wet geyser]

How do I grant permission for a certain role to view tickets?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[blissful cargo]

when i try to add the ticket message to my channel, it keeps saying login required and when i press login with discord it saiys i need a verified email or phone number tto continue

[scenic forum]

To interact or control bots you need a verified discord account, yes

[blissful cargo]

but my acc is verified

i have my email and phone number connected to it

[scenic forum]

Im afraid youd have to message discord then
We have no impact in that the greenlight comes from discord

[heavy badger]

I registered using an old account and then I want to buy another one using a new account and I can't log in. Can you help me?

[humble sequoia]

@heavy badger

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[bold escarp]

quando alguem abre um ticket no meu servidor, essa pessoa consugue fechar o ticket, so que eu queria que somenteu conseguise fecha-lo

[whole nexus]

how do i make my ticket get claimed by only one person

[scenic forum]

You could enable Only the user who claimed can un-claim so nobody else can unclaim and claim while its claimed

[bold escarp]

pls me

ay from brazil

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[scenic forum]

wait wrong