🆘│community-support

[scenic forum]

Ticket tool is missing the Send Message permission inside that channel

[formal glacier]

That seemed to fix it, thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 541)

[scenic forum]

Are you staff on the server?

[tall radish]

yes

[turbid tree]

;

[scenic forum]

Panel config -> permissions -> depending on if its for ticket owner or support staff click edit -> View message history ✅

[tall radish]

I'm Brazilian, so I'm using Google Translate, okay?

[tall radish]

Everything is already set in category and even in channel

[scenic forum]

That does not matter.

The bot uses its own permissions that have been setup

[tall radish]

This photo I sent is what appears to my members; for us staff, the ticket message appears normally, it just doesn't appear for members.

[tall radish]

Can you help me?

[scenic forum]

Panel config -> permissions -> Ticket owner permission -> Edit opened -> View message history ✅

[tall radish]

Just this or something else as well?

[scenic forum]

That should be enough

[tall radish]

ok, I'll check!

[tall radish]

Wow, thank you so much! I was looking on ChatGPT and couldn't find it. You really helped me a lot

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 542)

[eternal axle]

What do I do if the other person in the ticket is offline and doesn’t respond.

[lilac junco]

You just wait. Nothing else you can do.

[eternal axle]

Okay thank you for the help.

[iron night]

Gave +1 Rep to @lilac junco (current: #68 - 28)

[lilac junco]

[storm ridge]

how to make that?

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@storm ridge refer to the embed above

[storm ridge]

and when like i opened payment/ creator code it should open on Payment issue category

im premium sub how to get gold ticket toll

[scenic forum]

Panel config -> Category -> Select where the ticket gets opened in

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[storm ridge]

@scenic forum and what about emojies

i have to add emoji here to be like this?

[scenic forum]

You put the emoji into the emoji slot in the dropdown editor

[storm ridge]

@scenic forum how to make a command like .claim to claim ticket .close to close ticket and like for example !nwar to ping me and change name of ticket to nwar instand

[scenic forum]

Please stop pinging for support
Ask what youd like to know and wait for until someone has time to answer your inquiry

[storm ridge]

alright my bad!

[scenic forum]

For .claim and .close you`d need to change the bots prefix from $ to .
Dashboard -> Server config -> Prefix

for !nwar
Dashboard -> Custom command

[storm ridge]

thanks

thanks @scenic forum !

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 543)

[storm ridge]

good?

could you help g?

also when i send it only send one panel i want it to be like list

i want that list^^^^

[scenic forum]

@storm ridge refer to this embed as previously mentioned

[scenic forum]

If you edit your ping into the "Edit Message" field it should work. yes

[storm ridge]

what is dropdown editor?

[scenic forum]

The menu in which you create your dropdown in

[storm ridge]

where to find this thing?

[scenic forum]

Please read this

[storm ridge]

cant find it here

[storm ridge]

ty

[storm ridge]

done

[storm ridge]

after i did everything i click on send button?

[scenic forum]

yes

[scenic forum]

Then you have not added more dropdown items

[storm ridge]

it needs to be in one panel?

[scenic forum]

Refer to step 2

[orchid creek]

Hi

[humble sequoia]

@orchid creek, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[orchid creek]

I got mute by a fairy without any reason. Will I get justice here ?

If I won't get justice then i don't want to waste my time

[humble sequoia]

@orchid creek

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[orchid creek]

Okay

[edgy nymph]

ola

does anyone know how to fix this? it says to change the ~deleted~ to a category. but it always showed up as support . still same issue when someone makes a ticket they cant send messages.

[storm ridge]

how to change ticket tool embed color

[scenic forum]

Ticket tool is missing the "Manage Channels" permission inside the category

[storm ridge]

^

[humble sequoia]

Message Editor - Dashboard

Page 1/2

[scenic forum]

@storm ridge refer to the embed above
Panel config -> Panel -> Edit panel message field 12

[tired escarp]

Does anyone know how to see the transcript from past tickets that have been closed? normally i get a dm from the ticket bot, but last time it didnt

[scenic forum]

You could ask their staff if they have a transcript of the ticket
Each server can decide themself if they want the ticket owner to receive a copy of it

[mortal solar]

Is there an option to report a problem, or is it just me? 😅

[scenic forum]

Is claiming enable on your server?

[mortal solar]

Yes, normally.

[scenic forum]

Just to be sure
Can you show in the dashboard that claiming is toggled on?

[mortal solar]

Oh yes, it's premium...

I thought it was free, sorry.

[storm ridge]

how to make something like this?

[dusty crypt]

if i want a role to only be able to just view tickets (no permission to chat in them like support team roles can), how would i go about doing this? if possible at all? tysm in advance for anyone able to help 🙏

the goal is to let trainee staff VIEW tickets, but not be able to write in them

[harsh epoch]

Hey there!
Please refer to the embed below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[harsh epoch]

You could try using additional roles and removing their Send Messages permission under Permissions.
Refer to the embed below for more info

[humble sequoia]

What Are Additional Roles?

Additional Roles are roles that are independent of Support Roles. You can assign unique permissions for roles defined as additional roles in tickets.

To choose your additional roles head to your Panel Configs ➞ General Settings ➞ Additional Roles

To assign permissions for additional roles, go to Dashboard ➞ Panel Configs ➞ Permission Options ➞ Additional Opened/Closed Permissions.

Note: Additional Roles do NOT get affected by the Change other support team permissions when claimed feature under Claiming Options, meaning they don't gain/lose any permissions set in that feature once a ticket is claimed.

$addroles

[dusty crypt]

thank you sm! :D

thanks @harsh epoch ♥️

[iron night]

Gave +1 Rep to @harsh epoch (current: #31 - 160)

[dusty crypt]

didnt know that was a thing lol

[honest jacinth]

what should I do if ticket tool application is not responding to any commands?

[harsh epoch]

Can you check that ticket tool has the following permissions in the channel you're trying use it in

• View Channel
• Send Messages
• Embed Links

[honest jacinth]

ahh that was it thank you!

thanks @harsh epoch ❤️

[iron night]

Gave +1 Rep to @harsh epoch (current: #31 - 161)

[harsh epoch]

No worries! Glad it's working

[simple canopy]

من العرب من يحتاج المساعده فقط يقل لي وساساعده

[scenic forum]

If someone needs support, they will ask it here. While we appreciate you trying to help out, there’s no need to continually say something like this

[frail kernel]

Як створити тікет

[still lava]

DeafPsycholombian

From Ukrainian (UK) To Catalan (CA)

Crear un pal
From Ukrainian (UK) To Spanish (ES)
Crear un palo

Translation requested by DeafPsycholombian from Flag-Reaction Feature.

[foggy sparrow]

What do you mean a stick?

[foggy sparrow]

Привіт, чим ми можемо допомогти?

[frail kernel]

Як створити тікет

Новий

[foggy sparrow]

Це квиток для Discord-бота TicketTool?

[frail kernel]

Як в його зайти

[still lava]

DeafPsycholombian

From Ukrainian (UK) To Catalan (CA)

Com entrar
From Ukrainian (UK) To Spanish (ES)
Cómo entrar

Translation requested by DeafPsycholombian from Flag-Reaction Feature.

[still lava]

DeafPsycholombian

From Ukrainian (UK) To Catalan (CA)

Crear un pal
From Ukrainian (UK) To Spanish (ES)
Crear un palo

Translation requested by DeafPsycholombian from Flag-Reaction Feature.

[foggy sparrow]

Вибачте, але я не знаю, що ви маєте на увазі.

[dark hatch]

Hi, How do i find the Server ID of the Scum Server Im Playing on?

[humble sequoia]

@dark hatch

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quaint marsh]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[deft stone]

My /setup says it doesn't respond

[scenic forum]

Can you use /debug

[deft stone]

Nope

[scenic forum]

Bot is missing these permissions inside the channel

[deft stone]

Oh

Alr

And how can I change it @scenic forum

[scenic forum]

Via discords channel permissions

[deft stone]

So with discord?

[scenic forum]

yes

[deft stone]

Where on settings?

[scenic forum]

Channel settings

[deft stone]

On the server or just discord

[scenic forum]

Isnt that the same thing?

[deft stone]

Alr thanks for the support

[rose adder]

why does it show unexpected error

@scenic forum

[scenic forum]

Can you show the error
and dont ping for support

[scenic forum]

Youre in the wrong server.

[rose adder]

wdym

[scenic forum]

We are ticket tool not tickety

[rose adder]

oh mb

[deft stone]

Yo happy

How to you use server tags

I don't wanna ping so I hope you get this message

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[old hornet]

i need help chat

[spiral finch]

Novo chat

[humble sequoia]

@old hornet, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[old hornet]

i dont know how to make tickets

[foggy sparrow]

Tickets of whaat?

[tribal cedar]

Yea it was so long ago I didnt even think to respond @foggy sparrow

[foggy sparrow]

MB... Drunk

I say to people to not tag me but U goo

[tribal cedar]

Ive learned to avoid online drinking

[cedar sonnet]

is there anyone in here that knows why my manage button wont work for my server when I click manage it does nothing for some reason.

[vast robin]

i'm trying to make this but idk how?

[vast robin]

@covert swallow

[tribal cedar]

Thats a drop down feature on the webpanel

[vast robin]

idk how to to any type tbh

[tribal cedar]

Are you trying to setup the bot?

[vast robin]

yes

i'm new to making servers

i just started making server today so this what it looks like

[slender dew]

With premium, how do you make ticket tool send 2 messages separately and not just another embed?

[humble sequoia]

━━ Bear's inquiry has been moved to a ticket ━━

[cedar sonnet]

guys does anyone know why my manage button will not work

can anyone help me

[cedar sonnet]

can you help me with why my manage button wont work?

can anyone help me?

its being so weid

@covert swallow can you help me?

also I want to know how to do drop down menu

[cedar sonnet]

can you please move me to ticket

[humble sequoia]

━━ oli's inquiry has been moved to a ticket ━━

[tribal cedar]

Sorry had to get up

[pseudo ravine]

You can make a ticket in #🎫│make-a-ticket or be patient and wait for a response in here

[cedar sonnet]

thank you!

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #2 - 1608)

[spark lagoon]

How do ticket tool helps my server

@iron night can you help support my server

[harsh epoch]

What do you mean by wont work?

As for dropdowns refer to the embed below

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[harsh epoch]

Can you elaborate on what you need help with?

[delicate cypress]

What am I doing here?

@tribal cedar

[humble sequoia]

━━ SillyVRC's inquiry has been moved to a ticket ━━

━━ AscentBaldwin's inquiry has been moved to a ticket ━━

[ornate lion]

why wont it make the create ticket thing pop up even though i press set up?

[lilac junco]

Does it send you any errors?

[ornate lion]

application did not respond

[lilac junco]

Refer to the embed below please.

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[ornate lion]

ty

[iron night]

Gave +1 Rep to @lilac junco (current: #65 - 29)

[lilac junco]

Glad I could help!

[jade topaz]

can someone help me i dont understand

[lilac junco]

Refer to the embed below.

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[magic talon]

Can someone help I’m trying to add this to a friends server I have full permissions and it will not pop up on my dashboards

[lilac junco]

Hey there! Click on Sync Servers

[spice willow]

Help

[magic talon]

I have and it still will not pop up

[humble sequoia]

@spice willow

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lilac junco]

Is ticket tool in your friend's server?

[spice willow]

4QFIIL

[magic talon]

I followed the YouTube video and got to the dashboard and that is where I cannot move on from

[lilac junco]

Is your dashboard currently opened?

[magic talon]

No I at the main menu where it is asking me which server I would like

[lilac junco]

Right, do you see your server?

[magic talon]

No I do not

[lilac junco]

Can you try refreshing the page?

[magic talon]

Same thing. And refreshed and it still isn’t popped up

[lilac junco]

Try re-inviting ticket tool to your server.

[magic talon]

I have it on one of my other servers can that be a problem?

[lilac junco]

No, you can have it on every server you own, there's no limit.

[lilac junco]

Try this and see if it works.

[magic talon]

One second

I deleted and resent and still nothing

[lilac junco]

Are you sure you have administrator permissions in the server?

[magic talon]

Let me double check

[lilac junco]

Can you run /permissionlevel in your server?

[magic talon]

The very bottom needs to be clicked on correct

[lilac junco]

Your role must have administrator permissions.

[magic talon]

Ok I’ll tell him to turn that on then thank you if I need anything else I’ll jump back here thank you

[lilac junco]

Okay!

[woeful vault]

Has anyone else bought the founders pack? (Mine is not working)

[humble sequoia]

@woeful vault

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[winged coyote]

Có ai biết cách để cài bot vào server sau khi invite thành công không? xin vui lòng cho tôi file hướng dẫn để cài đặt, tôi không thể add bot vào server của mình! Cảm ơn cả nhà!

[pastel ravine]

how do i get ticket tool to not send two ticket transcripts of the same ticket in the transcript channel? i only want it to send one per ticket

[narrow bone]

it keep saying application not responding everytime i want to set up the bot

i tried removing the bot and readding it and it does not help ..

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[lilac junco]

@narrow bone refer to the embed above.

[narrow bone]

I appreciate you tons!

[lilac junco]

Glad I could help!

[pulsar lodge]

how to make trial mod see a ticket after it’s been claimed by someone else?

[lilac junco]

You'll need to set a support team role, so when a ticket is opened, anyone who has the support team role can see tickets.

Panel Configs > General > Support Team Roles

[pulsar lodge]

i have a staff role that every staff have it and i put it in there already

but they still can’t see it?

[lilac junco]

Hmmm, how many panels do you have?

[pulsar lodge]

two panels one for discord stuff and one for game stuff and this never happened with the other server i’m in so im confused on it

[lilac junco]

Make sure for both of the panels you've set the support team roles.

[pulsar lodge]

they are separate one for staff and one for testers

[lilac junco]

Do tickets go into a category that they can't access?

[pulsar lodge]

they have access to each of their own categories

[lilac junco]

Double check the support team roles and the category permissions.

If it still doesn't work, please #🎫│make-a-ticket as I'm unsure of the issue.

[oak pike]

Does anyone know where to get custom clothing made?

[pulsar lodge]

okok and thanks for trying to help

[iron night]

Gave +1 Rep to @lilac junco (current: #64 - 30)

[humble sequoia]

@oak pike

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lilac junco]

[oak pike]

Hello, I would like to create a new custom order for employee uniforms. How should I proceed?

[lilac junco]

You're in the wrong place for that. Please stop asking about it.

[oak pike]

okay im sorry about it

[orchid dew]

why was my account put behind 2 factor authentication?

[humble sequoia]

@orchid dew

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[orchid dew]

bro

[austere forge]

If you are smart enough, you will see that there is an email address for the support you are looking for on your screenshot, we are not "bitskins"

[orchid dew]

you're right

[untold wasp]

can i put {panel.name} in the channel name so it automaticly changes to the panel poepel creat

[scenic forum]

Yes

[vapid pulsar]

I just wanted to manage my server but every time i click on manage on the website nothing happens neither on phone nor on pc

[austere forge]

Try with different browser or clear cache

[vapid pulsar]

worked in a different browser thanks

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1217)

[delicate cypress]

Alguien me explica que paso?

[limpid crest]

I brought half açes tab T-shirt

[scenic forum]

The servers staff needs to delete some channels as the server is at 500 channels.

[limpid crest]

Stb

I’m brought the cali shootout

[scenic forum]

We cannot help you. You'd need to reach out to their staff

[limpid crest]

And I want to redeem it

[restive condor]

¡Hola, buenas! Podrías usar el comando /debug en ese mismo canal por favor

[delicate cypress]

@restive condor

[restive condor]

Al bot le falta el permiso de ENVIAR MENSAJES para ese canal

[delicate cypress]

ah

[snow horizon]

Anyone know how to make it so players cant close tickets?

[restive condor]

Hey there! 👋
Dashboard > Panel Configs > Buttons > Close Ticket Button

• Please enable Support Team Only

[sick imp]

Does anyone know how to do the make selection for your tickets

[delicate cypress]

Como agrego las diferentes opciones en ticket tool? Osea con lo de panel y cuando un usuario quiera crear un ticket le aparezcan este tipo de opciones por la cual creo ticket: Reportar usuario
verificacion
soporte

[merry hinge]

Hi, is there a way to make a multiple panel with a dropdown instead of buttons?

[harsh epoch]

Hey there!
Are you looking to include multiple "Create ticket" buttons or a dropdown selection?

[harsh epoch]

Hey! Please refer to the embed below

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[merry hinge]

Thanks

[iron night]

Gave +1 Rep to @harsh epoch (current: #31 - 162)

[minor cloud]

I need help on teaching someone on how to use the ticket thing

[harsh epoch]

Hey! Which part are you stuck on?

[minor cloud]

On the part where its in my server but i cant see the tickets

[harsh epoch]

Do you have either one of your roles listed here, or Administrator?

[minor cloud]

Yes i do its on owner and administrator

The roles

[harsh epoch]

Hm, there's no errors at all when you press "Create Ticket" and to double check, you definitely have at least one of those roles?

[minor cloud]

When i press create ticket it creates a channel but it does not show the admin nor the owner

[long echo]

that's weird. There shouldn't be a channel that the admin/owner can't see. Is it up above all the channels in the uncategorized zone?

[harsh epoch]

So you can see the channel?

[minor cloud]

Yea it says ticket #000 and a number

[harsh epoch]

I might be a bit confused, but what issue is it you're facing if you can see the channel?

[minor cloud]

The admin cant see the messege

[long echo]

guessing the issue is that the actual admin can't see it, they're just helping set up.

[harsh epoch]

Could you show me what your dashboard looks like when you go to General on that panel?

[minor cloud]

Oh ok

Oh nvm it shows it now it does show the options to help

Thx so much tho

[harsh epoch]

No worries!
Glad it's working

[eager vapor]

How can I have one panel with ticket options (drop down menu)

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lilac junco]

Hey @eager vapor refer to the embed above!

[eager vapor]

Thx

[iron night]

Gave +1 Rep to @lilac junco (current: #64 - 31)

[lilac junco]

My pleasure!

[eager vapor]

Which one would be my main panel?

[lilac junco]

Do you mean the one that appears first in the menu?

[eager vapor]

it says on the embed to set it up I need to head over to my main panel,which one would that be? I have 5 panels

Wait nvm I figured it lol

[lilac junco]

Alright! Good luck

[eager vapor]

👍

[bleak kettle]

I cannot edit messages outside of embed like
I uses to

[scenic forum]

The greyed out fields require premium to edit of thats what you mean

[bleak kettle]

Since when?

Its always been free

So now I cant get people pinged when tickets are opened?🫠

[scenic forum]

Since a long time ago

[scenic forum]

Youre probably looking at the Panel message but you need to look at the Ticket message
Panel config -> Ticket -> Edit ticket message

[bleak kettle]

That's where i am

[scenic forum]

Can you show a screenshot

[bleak kettle]

Trying edit message. They say they can't get pinges

[scenic forum]

Could you show a screenshot

[eager vapor]

Can someone show me what this looks like in a server?

[harsh epoch]

Hey, give me a second, i've got an example somewhere

[scenic forum]

Youre at the panel message not ticket message.

[harsh epoch]

Really limited customisation in my example, but that's the general look

[bleak kettle]

Ohhh WHEEW is that where it will ping?

[scenic forum]

That will be the message when a ticket gets opened

[eager vapor]

So display is the main text that says panel one in ur ss,select a panel is what the make a selection button is showing, and what about description and emoji?

[bleak kettle]

Thank you!

[harsh epoch]

The emoji section will appear just to the side of your description and panel name. The description itself is room for a short sentence about that panels use for example

[uncut tide]

Anyone could help me please?

[harsh epoch]

Hey there!
Could you make sure that Ticket tool has the following permissions in that channel.

• View Channel
• Send Messages
• Embed Links

[uncut tide]

I do

I gived Ticket Tool Admin perm

[uncut tide]

.

[harsh epoch]

Could you use /debug in that channel please?

[harsh epoch]

The bot is missing send messages within that channel

[uncut tide]

It has the perm

https://discordapp.com/channels/509192800865353738/662692902245498910/1447305240532750467

[scenic forum]

10 minutes ago it was missing the permission
You have just granted it.

[uncut tide]

??? I never changed anything...

[harsh epoch]

Someone must have changed it, regardless of that, is it working for you now?

[uncut tide]

Yes

Thank you

[eager vapor]

How can I @ mention a role in a ticket message?

Panel message*

[harsh epoch]

Hey! You can can use the {Role ID} variable for that, replace "Role ID" with the actual ID of the one you want to ping.

Note: Editing the message content for panel messages is a premium feature

[eager vapor]

Like this?

I tired without the @ as well it didn’t work

[harsh epoch]

What's happening at the moment when you send that without the @?

[eager vapor]

It’s showing like this with and without the @

[harsh epoch]

That's a ticket message.
You won't see that on the panel itself

[eager vapor]

So on the panel it’ll have mentioned the role I want it to?

[harsh epoch]

Not on the panel.
The screenshot is for a ticket message, which you'll only see inside the ticket.

To edit the panel message: Panel -> Messages -> Edit Panel Message

[uncut tide]

How do I fix this?

[harsh epoch]

Claiming is a premium only feature unfortunately

[uncut tide]

Oh.....

Then how to ping people after this massage?

[harsh epoch]

Like your support team?

[uncut tide]

Yeah

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[harsh epoch]

[uncut tide]

Alright thanks

[eager vapor]

Okay,well how I can @ mention a role in this?

[uncut tide]

thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #31 - 163)

[harsh epoch]

@eager vapor Please refer to this embed

[eager vapor]

Do I have to use both mention syntax or just one?

[harsh epoch]

You would need to use {Role ID} and replace it with your role ID. For example, if you role ID where 1234, you would use just {1234}

[eager vapor]

I tested it and it didn’t @ mention the role

[harsh epoch]

Did you test it inside a ticket or just look at the preview?

[eager vapor]

I opened a ticket in my server

[harsh epoch]

Can you show me a screenshot of what was sent?

[eager vapor]

nvm it’s working now,sorry abt that

[harsh epoch]

No worries!

[marble ore]

When I invited the bot into my server when I used /setup it shows me this

And when I go on to the website when I have my server invited already it doesnt show on here

The server

So I cant manage my server

[harsh epoch]

Then that'll mean that you don't have permission to manage it. As the message said, only people with dashboard access and the Administrator permission can use that command, same goes for the dashboard

[marble ore]

Ahhhh

So I need admin perm

Since its not really my server

ty

[harsh epoch]

No worries!

[marble ore]

Have a good night/ day / evening sir

[harsh epoch]

You too!

[final mulch]

thank @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #31 - 164)

[regal bison]

Guys i just joined how did i get premium support?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[tawdry sedge]

I have a question how do I setup and add it to my server

Like I have it in my server but I how to I add it to like channels

[placid girder]

Everything is configured through the dashboard:

https://tickettool.xyz
When you've configured what we call the "panel", you send the message to a desired channel.

[tawdry sedge]

Wait wdym what is a panel

[placid girder]

The panel is the message sent by Ticket Tool which the user interacts with. It's where they click a button to create a ticket, for example.

In the #🎫│make-a-ticket channel, that message is the panel.

[drowsy anchor]

my tickets are appearing like this randomly, even tho it should be like this and it used to be but it randomly stopped i didnt change anything either

[scenic forum]

Did your servers premium expire?

[drowsy anchor]

oh yeah it did lmao

[crystal flame]

whats wrong w this command

ts was its output

😭

[scenic forum]

Is claiming enabled and was used on that ticket?

[crystal flame]

yes

[scenic forum]

Could you show a screenshot of the ticket being claimed and the transcript afterwards

[crystal flame]

oh

lemme do a rec

[crystal flame]

i just realize

our testing session fumbled

lol some of these werent claimed

disregard the question

but regardless the command input werecorrecttt?

does ts mean if a ticket goes unclaimed but handled, thatd be the output

[scenic forum]

yes

[crystal flame]

what an awkward output

[scenic forum]

Not really

[crystal flame]

why

[scenic forum]

Variable empty means it uses the raw variable

unless something else has been specified

[crystal flame]

wdythink would be the best addition to fix these flaw

in our current command

[scenic forum]

You can use ?fallback= to specify a text on empty variable

{time.claimed.age?fb=INSERT HERE WHAT YOU WANT IF EMPTY}

That should be correct

[crystal flame]

#🎫│make-a-ticket

alright, thanks @scenic forum if its not an inconvenience ill test it out

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 546)

[scenic forum]

Sure thing

[crystal flame]

IT WORKEDDD

tytytytyty<3333333

[eager vapor]

How can I make it so that when tickets are closed they are automatically transcripted into a specific channel?

[scenic forum]

Panel config -> Transcript -> Auto Save Transcript
Note this is a premium feature

[eager vapor]

oh,and if I want to transcript them manually?

[scenic forum]

Then you only need to select a transcript channel at the top of it

[crystal flame]

oh whats the ticket claimer variable - to be used for transcript

[scenic forum]

{claim.user}?

[crystal flame]

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 547)

[crystal flame]

if i may ask tho, why did u guys make the transcript be sent to ticket owners

like is there a grand reason for it

[scenic forum]

What do you mean?

You can decide yourself if you want them to be sent to the ticket owner or not

[crystal flame]

hmm fair its opt. just got curious lol

i suppose its bec in our case, these tickets r to be kept confidential since its ab report and stuffs

[scenic forum]

Because transparency is a very important thing for businesses and such. Even for reports having the transparency is good. The user making the report has seen everything inside the ticket. It's not like it would be news to them. They are simply receiving a receipt of what they have talked about

[crystal flame]

ok ok

i seeeeeee

[scenic forum]

There would be no difference if they Screenshoted the entire ticket before closing it either and you wouldn't even know that

[crystal flame]

fair argument

[hard anvil]

guys do you know why this is happening

[scenic forum]

Can you try using /debug

[hard anvil]

yes

[scenic forum]

Ticket tool is missing the send message permission inside the channel

[hard anvil]

ok

thanks

[scenic forum]

Also last reply here sorry
When you use ticket tool as business with billing and stuff to keep track. You're legally required in alot of countries to give the user the full receipt of it as "consumer protection" law

[crystal flame]

we r using ticket tool in a gaming community for reporting players that has exploited, did a violation etc but i do agree with ya so we'll now be sending these transcripts to their dms

[scenic forum]

Just make sure to select Dm on closed not on deleted in your case

[crystal flame]

thanks again @scenic forum very insightful of ya

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 548)

[scenic forum]

[vocal sun]

yo when i try to create a ticket it says i dont have permissions its on my alt how do i make it have the perms to use the ticket

[scenic forum]

Are you staff on the server?

[vocal sun]

yeah its my server

[fading steppe]

Cómo uso correctamente el comando /invite?

[vocal sun]

im trynna set it up rn

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[vocal sun]

aight

yup thank you it worked

thanks @scenic forum i

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 549)

[lilac pewter]

Hey I just got banned for no reason when waiting for travelling merchant, can anybody help me?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sick imp]

How do you do thr select option panel thing 😿 i got help earlier but I dont know how to enable it

[tribal cedar]

Whats that?

[sick imp]

This

[tribal cedar]

What do you want to do?

[sick imp]

Do u know how to do it

[tribal cedar]

Sorry I dont get what you are talking about. That picture is of an error isnt it?

Just say what you want to do

[sick imp]

Idk the select option thing

[tribal cedar]

Theres a couple things that couple be considered an option thing on this bot. You have ticket questions and drop down menus and...

[sick imp]

Yeah that

The drop down menus thing that let you select an option on why you're opening that ticket

[tribal cedar]

Ok you want to go to panel configs -> drop down menus

[sick imp]

Sorry I genuinely just dont knoe how to explain it 😿

[tribal cedar]

Click panel configs on left hand side of web panel

Then go to drop down style

[sick imp]

You lost me 😿

[tribal cedar]

Heres something that might help you. Every option on tickettool.xyz has a question mark next to it with helpful infoi

[sick imp]

Idk im so sorry

Ohh

[tribal cedar]

Thats ok I get into things that get me lost too

[sick imp]

How do I find panel configs 😓

[tribal cedar]

Are you using tickettool.xyz

@sick imp

[fervent zephyr]

I can’t use the setup command

[tribal cedar]

Im not too sure about the setup command cuz Ive never used it but I dont get it why do ppl use that when there is a perfectly good web panel at http://tickettool.xyz

@fervent zephyr want to try the web panel?

[jade topaz]

It won't let me use the setup command

[harsh epoch]

Hey there!
Could you make sure that Ticket tool has the following permissions in that channel.

• View Channel
• Send Messages
• Embed Links

[pastel ravine]

how do i get ticket tool to not send two ticket transcripts of the same ticket in the transcript channel? i only want it to send one per ticket

[harsh epoch]

do you have an example you could show me?

[pulsar eagle]

I can't setup the bot it keep saying it's doing it but doesn't load anyone know why? It could be because I don't own the server

[wintry gull]

my server isnt loading bro

[harsh epoch]

Hm, do you happen to have auto transcripts enabled?

[pastel ravine]

oh yes i do

[harsh epoch]

Could be that and then someone else pressing the transcript button / using /transcript seperately

[random coral]

Hi, what happened to the bot?

[lilac junco]

Can you show me the error you're getting.

[lilac junco]

Make sure you have administrator perms in the server.

If so, go to the main dashboard page and press the sync servers button

[pulsar eagle]

It's the same as the other guys

[lilac junco]

The bot is currently running normally. There's nothing wrong as of now.

[lilac junco]

The application did not respond ?

[pulsar eagle]

Yeah

[lilac junco]

Refer to the embed below.

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[random coral]

How normal? Bot simply stopped responding and out of nowhere started deleting channels on my server

[pulsar eagle]

Same thing bro

[lilac junco]

Are you sure it's the ticket tool bot?

[lilac junco]

Hmm, please #🎫│make-a-ticket and support team will get back to you.

[random coral]

Yes

[lilac junco]

Alright does it show any errors when running commands?

[random coral]

I had this message there and it simply stopped working and soon after channels began to simply disappear, then I removed it from the server and the channels stopped disappearing

[jade topaz]

I fixed the command the bot didn't have permissions to post in the selected channel and couldn't post an embed

[lilac junco]

Which channels started disappearing, was it closed tickets channels?

[random coral]

Information channels, chats and voice

[lilac junco]

Alright. Please #🎫│make-a-ticket as I've never heard of that issue. Apologies as I'm unable to help you further.

[random coral]

Ok

[pastel ravine]

it's not that, even when i dont press transcript button it does that

[lilac junco]

Do you have premium by any chance?

Ok my bad you do, stupid question.

@pastel ravine

Panel Configs > Transcript > Auto Save Transcript

[pastel ravine]

but what if i do want auto save on

we never press transcript button thats why i wanted auto enabled

[lilac junco]

Then tickets will automatically be transcripted.

[pastel ravine]

it's js annoying to press

[pastel ravine]

ok yes I know that

but the whole issue is that I don't want there to be 2 transcripts sent per ticket

[lilac junco]

Uh

[pastel ravine]

but I don't also want the auto transcripts to be disabled

[lilac junco]

Let me check

[lilac junco]

I enabled auto transcript and it sends it only once. As Lewis said, maybe your staff are pressing the transcript button at the same time.

[pastel ravine]

I don't believe my staff are pressing the transcript button as I've had this issue for ever since I bought premium and enabled the auto transcripts

I also tested this out previously (did not press transcript button) and there were 2 transcripts

I can show a video or something if it's needed

[lilac junco]

Alright so

Go to Panel Configs > Transcript > Auto Save Transcript

What does it say under Save Transcript When the ticket is

[pastel ravine]

I put "closed and/or deleted", is that why?

[lilac junco]

Indeed. So basically when the ticket is closed a transcript will be sent to the transcript channel you set. But when it's deleted another transcript will be sent making that a double transcript.

[pastel ravine]

oh alright, should i just put "deleted" then?

or closed

[lilac junco]

You can choose what you'd like.

[pastel ravine]

Alright thanks

[lilac junco]

Glad I could help!

[pastel ravine]

also one more thing, for the message in closed dm I put the variable "{close.reason}" but when deleting the ticket by doing the slash cmd, it doesn't show the ticket delete reason. I was wondering if there's a variable for both close and delete ticket reasoning

[lilac junco]

Unfortunately I don't really know much about variables. It'd be great if you made a ticket to get a fast answer. Apologies!

[pastel ravine]

sorry i thought you were a staff 😅

thanks for the help though, i appreciate it

[lilac junco]

🤣 lol

[lilac junco]

My pleasure!

[forest lily]

I pay for premium but I not have access

[limber harness]

Hello, I’m trying to edit the template for a ticket for staff applications but every command I use just says “the application did not respond”

I just want to change what the template says when people open a ticket

[scenic forum]

Can you use /debug in the same channel the error appears in?

[humble sequoia]

@forest lily

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[marsh spoke]

How do i send my video proff for complete the appel

[humble sequoia]

@marsh spoke

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[buoyant bison]

I don’t know how to set this up and I want this for my server so please help.

[lilac junco]

Hey there! Refer to the embed below.

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[wet hazel]

I’ve got got “invalid form body” error but can’t find it anywhere

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[lilac junco]

Make sure you Update the panel.

Either update it or resend it.

[modern flax]

It wont let me create a ticket

[lilac junco]

Does it send you any errors when you create one?

[modern flax]

i cant verify it

[humble sequoia]

@modern flax

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[urban scroll]

There is no role that one should choose.

@humble sequoia

[latent dawn]

Just create another role that matches with it

[lyric moss]

how do i change tickets name to user name
and not the ticket count

[humble sequoia]

User's issue has been solved in another channel.

[austere forge]

The best thing to do is to go to the Dashboard, it's easier

[latent dawn]

Please, do not ping me for support.

[analog nest]

זה לא נותן לי להכנס לדבר שלי כאילו זה מראה כאילו לא הכנסתי את זה לשרת באפליקציה של זה אבל הכנסתי

It shows in the TikTok app as if I didn't put the bot on the server, but it is there.

[urban scroll]

The only problem is that the moderators' rolfs are closed, that is, they show a lock, and those that do not show a lock, if I open them somehow, will they not interfere with the server? If not, how can I open them?

@austere forge

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[austere forge]

Please follow these steps above

[nocturne turtle]

How do I make it so my moderators can see the tickets? They cannot see any tickets I make without me manually adding them

[austere forge]

Refer to the embed previously sent above

[nocturne turtle]

i did this one, and still didn't work

[bronze coral]

can someone help me with my ticket b

[void pike]

how to i @ roles when people open tickets

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[nocturne turtle]

@austere forge

[tribal cedar]

Whats the question?

[clever dragon]

Como faz pra subir dc contra uma pessoa ?

[arctic elk]

I need help

[clever dragon]

?

I need help

[nocturne turtle]

@tribal cedar this was my question sorry for pinging

[humble sequoia]

@arctic elk, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[lilac junco]

Panel Configs > General > Support Team Roles

[nocturne turtle]

yeah i tried that and made a new ticket and they still can’t see them

[lilac junco]

How many panels have you created?

[nocturne turtle]

wait, how do i create a panel

[lilac junco]

Did you even setup ticket tool yet?

[nocturne turtle]

it was already setup before, but needed to add another couple roles to it

[lilac junco]

Alright so. Are you sure you've given support team members the support team role you chose?

[nocturne turtle]

Yes i did that

[lilac junco]

Do you have ticket tool dashboard opened?

[nocturne turtle]

not atm but i can

[lilac junco]

Open it.

[humble sequoia]

https://tickettool.xyz/manage-servers

[still lava]

DeafPsycholombian

From Portuguese (PT) To Spanish (ES)

¿Cómo haces para subir de contra una persona?

Translation requested by DeafPsycholombian from Flag-Reaction Feature.

[timid forum]

civilians in my server cant open tickets.

this is a screenshot from somebody who tried but couldnt idk how to fix it

please reply with ping on once you do so

[lilac junco]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

It's either one of these 3. I suggest you check each one.

[nocturne bay]

how do you ping your staff members when a new ticket is made?

[lilac junco]

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[nocturne bay]

ok thanks

[iron night]

Gave +1 Rep to @lilac junco (current: #58 - 33)

[nocturne turtle]

i now have it opened

[lilac junco]

Alright go to Panel Configs

[nocturne turtle]

i am there

[lilac junco]

Click on General.

[nocturne turtle]

alright clicked general

[lilac junco]

Support team roles has the roles you set right?

[nocturne turtle]

correct

[lilac junco]

Alright, so @nocturne turtle
I want you to follow this message. Except ignore the 2nd step. Just check the first one and the last one.

[nocturne turtle]

The first one has zero blacklisted roles, and the third has zero roles in disabled roles

but theres no allowed roles either

[lilac junco]

Alright please #🎫│make-a-ticket to resolve your issue.

[gray roost]

I wanted to edit my ticket tool message pls help me to do that

@lilac junco

Pls can you help md

[lilac junco]

Panel Configs > Messages > Edit Ticket Message

[gray roost]

@lilac junco pls come to vc

[lilac junco]

Please stop pinging me for support. Also no I am unable to join VC at this very moment.

[upper oyster]

Why cant a user send links in the ticket ? I gave all the permissions but still links are auto deleting

@lilac junco

[clever ivy]

is there a way through i can give someone perms to access my server ticket tool dashboard through its dashboard?

i mean without changing roles perms.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 9, 2025, 11:08 AM

[worldly helm]

Hey! Yes. Please see above

[clever ivy]

alr, thanks.

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #5 - 1037)

[worldly helm]

[lilac junco]

That may be because of a Security bot you have in your server.

[violet lark]

Hey, can anyone explain to me how i can remove acces from opening ticket for a specific role?

anyone alive?

[lilac junco]

Panel configs > Buttons > Create Ticket Button > Disabled roles

[simple canopy]

I need help

[humble sequoia]

@simple canopy, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[simple canopy]

How do I add the ticket to Silver and activate it?

[lilac junco]

What?

[violet lark]

Yo it worked, thank u so much!

[iron night]

Gave +1 Rep to @lilac junco (current: #58 - 34)

[lilac junco]

Glad I could help!

[untold ermine]

Hey, I am banned and I can’t see the duration on my device.
Can you please tell me if my ban is temporary or permanent and for how long?
Just need the duration information.

[humble sequoia]

@untold ermine

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar violet]

Hey! I'm looking to purchase ticket tool, however, i need an option to see how many tickets my staff members have answered or closed on the month since we pay our staff based on the amount of tickets they've solved.

Are there any options for this on this bot?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[manic niche]

How do I add a ticket message?

[lilac junco]

Panel Configs > Messages > Edit Ticket Message

[manic niche]

From the control panel?

[lilac junco]

Yes the dashboard. I'll send you the link below.

[humble sequoia]

https://tickettool.xyz/manage-servers

[manic niche]

Now, how do I put the message in a specific room?

[lilac junco]

What do you mean by a specific room?

[manic niche]

For example, I want the bot to send the message in channel

[lilac junco]

So basically you can do that when you create a panel, you can choose where the bot sends the Create Ticket message.

[sage axle]

Hi how do I open a ticket

[lucid notch]

Saya sudah daftar

[frail token]

السلام عليكم،
أحد أعضاء فريقنا اضطر للانسحاب لظرف طارئ،
ونود تحديث بيانات الفريق مع الاستمرار في المشاركة.
شكرًا لكم.

[vague dawn]

why cant staff see the tickets category ive added them on the web site and give them perm

[warm wasp]

I need help pls can someone tell me why my tickettool isn't showing on the website when its in the server with manage server?

[scenic forum]

Did you edit the correct panel?

[scenic forum]

Can you use /debug?

[warm wasp]

sorry what do you mean?

[scenic forum]

use the /debug command on your server

[warm wasp]

kk

ok now what @scenic forum

[vague dawn]

Update ?

[warm wasp]

its added in my server and it still doesnt show

[vague dawn]

I didn't understand

[scenic forum]

You need administrator

[warm wasp]

how do i do that im dumb lol

i get administrator from the owner?

[scenic forum]

Yes they need to give your role admin

[warm wasp]

ok

thank you

its still not showing idk why

[scenic forum]

The role most likely doesnt have admin

[warm wasp]

ok

its still not showing even when im the highest role it makes no sense

@scenic forum

[covert swallow]

The role position does not matter. The bot checks permissions based on role permissions, namely the role having the administrator permission, the role name itself does not matter.

[steel basalt]

My account is showing as invalid. I was reported for using a program I don't recognize, and because of that I was unfairly punished, and now my account no longer exists. I had even added cash to the game.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[stoic wren]

Please

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[covert swallow]

You're in the wrong place, we can not help you.

[stoic wren]

So who can help me?

[covert swallow]

We don't know

[wind sable]

How do I make my ticket bot look like this?

Like how do I add stuff?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[zinc bridge]

How do I accept tickets

[harsh epoch]

Can you elaborate more on what you mean?
Do you mean allowing the creation of them or claiming them?

[zinc bridge]

So basically my server has tickets that a mod made and it just says close no other option and I wanna know how to let ppl in my server

[harsh epoch]

What is you're actually looking to do though? Allow your users to be able to create a ticket?

[indigo python]

Bro I need help asap my all my commands are not working and keep saying “this application will not respond” 😭😭

It’s been like this for like 4-5 days

[harsh epoch]

Hey there!
Could you check that Ticket Tool has the following permissions inside the channel you're running commands in.

View Channel
Send Messages
Embed Links

[zinc bridge]

I alr know how to do thoses so I think it maybe how to claim them bc it never lets me

[harsh epoch]

Do you have a valid premium subscription for that server?

[zinc bridge]

Yea

[indigo python]

I’ll have a look I did do it in a new category

[harsh epoch]

Hm, for that panel, could you go to "Claiming" and check that "Enable ticket claiming" is enabled

[zinc bridge]

Alr

[indigo python]

Fixed it I just had to turn private channel off thanks lmao

[iron night]

Gave +1 Rep to @harsh epoch (current: #31 - 165)

[harsh epoch]

No worries!

[jade topaz]

How do I add the dropdown item to the panel it says no results found

[lilac junco]

You can run $panel {Panel ID} in the channel you want the drop-down to be sent. That's easier.

Make sure to use the prefix you set.

[lilac junco]

You may also press select panels on the left side of your screen.

Under Dropdown Items

[jade topaz]

How can I find the panel ID

[lilac junco]

It is the Number before the Panel's name. For example Support Ticket's ID is 1

[prisma yew]

.

[prisma yew]

I have a problem with my dashboard; I can't access my server to control it.

@lilac junco

[lilac junco]

Press ''Sync servers''

[prisma yew]

Yes

[prisma yew]

I did this

[lilac junco]

Do you see your server?

[prisma yew]

No am administratiewe

[lilac junco]

What's your main language?

[prisma yew]

I am not the server owner, I am a Streeter admin.

[lilac junco]

Your role must have Administrative permissions. Can you check if it has that.

[prisma yew]

Arabic

I have administrative powers

[lilac junco]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[lilac junco]

@prisma yew make an Arabic ticket you'll receive help from support staff.

[prisma yew]

No

[prisma yew]

No one has responded.@lilac junco

[lilac junco]

Please stop pinging me. Be patient someone will respond.

[fringe sparrow]

i have the same problem as him

[scenic forum]

Can you use /debug on your server?

[fringe sparrow]

nope

[scenic forum]

The bot is missing all permissions with an X inside the channel

However you should still be able to access the dashboard

[fringe sparrow]

yeah, i was checking rn the dashboard to see the problem..

[scenic forum]

The problem is in your discord channel permissions.

[fringe sparrow]

how can i fix this? to change channel permissions?.

[short hound]

Hi firstly, i need really help

The account I used to manage the Discord server has been closed.
All permissions on the Discord server belonged to that account.

Is there any way to log into the Ticket Tool dashboard and transfer the permissions to a different account?

[scenic forum]

Edit channel -> permissions -> Give ticket tool the missing permissions

[fringe sparrow]

ok thank you very much!

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 551)

[short hound]

really important for me, im crying right now 🥺

[scenic forum]

I assume the account that got closed held ownership of the server?

[short hound]

Yes, I am, but my account was closed. I can't access that account; all the server permissions belonged to that account.

I can prove it if you want, if it will help.

[scenic forum]

How many members does the server have?

[short hound]

365 member

but customer members

im creating realistic graphics ragemp fivem

[scenic forum]

In that case you can message discord to transfer the ownership of the server
We are unable to grant or deny permissions for any user

[short hound]

if u want i can send server link

[scenic forum]

@short hound please read this message

[short hound]

Discord is taking too long to address this. What do you suggest I do?

[scenic forum]

You wait

[scenic forum]

Did you select ticket tool gold as your primary bot?

[short hound]

I can log into my banned account, meaning I know the account details, but the account is banned.

Is there no way for me to manage the Ticket Tool Dashboard?

[prisma yew]

Yes

[scenic forum]

You can try logging into ticket tools dashboard with it but youd still need to transfer the ownership for future sake

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[scenic forum]

@prisma yew invite the premium bot above

[prisma yew]

Yes

[prisma yew]

What do I do

[scenic forum]

You invite the premiumbot

[scenic forum]

Click the blue HERE in that message

[prisma yew]

This is what appears in the link.

[prisma yew]

I added the bot, now what do I do?

[scenic forum]

try using /debug over ticket tool gold

[prisma yew]

Thank you, the problem has been solved.

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 552)

[scenic forum]

[smoky harbor]

it been happening for a few days now

[austere forge]

Could you please #🎫│make-a-ticket

[smoky harbor]

my bad, sorry

[halcyon magnet]

I need help

I need to send a check but I don’t understand who to send it to

[lilac junco]

Explain your issue I'll see if I can help.

[lilac junco]

A check? What do you mean by check?

[halcyon magnet]

Well, I paid in the metro group and I need to send a check

[humble sequoia]

@halcyon magnet

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[halcyon magnet]

?

I don’t understand what it is

[lilac junco]

You're in the wrong server

[halcyon magnet]

😭

[mint rain]

[lilac junco]

Hey there!
Could you check that Ticket Tool has the following permissions inside the channel you're running commands in.

View Channel
Send Messages
Embed Links

[chrome osprey]

Does anyone knows why the tickets doesn't wanna close?

Everything else is working perfectly, but no matter what I do will the tickets not close.

I have to delete the channel manual which isn't the best solution

[lucid hawk]

Preciso fazer uma denuncia no8

[lilac junco]

Does the close button work?

[chrome osprey]

Nop, that's it

[lilac junco]

Panel Configs > Buttons > Close Ticket > Disabled roles

1st. Check if there's any disabled roles. If there are, the disabled roles won't be able to close ticket.

2nd. Check if Support Team Only is enabled.
If it is only your support team will be able to close tickets.

[maiden night]

Hey, how can i set up a ticket to be opened automatically when someone joins my Discord?

[scenic forum]

Hey
Thats not possible
Tickets need to be opened via a command or a button

[distant yarrow]

hey why when i send the panel its just coming an message with command without the embed?

[scenic forum]

What happens when you resend the panel?

[humble sequoia]

━━ Leader Only.'s inquiry has been moved to a ticket ━━

[ivory finch]

Hello, I created a ticket and haven't received a response, and I've already paid.

[scenic forum]

Hello
If its regarding ticket tool premium please be patient in your ticket
If its not related to ticket tool youre in the wrong server

[plain wedge]

is there a way for an admin to manually open a ticket with a user without having to wait for the user to open the ticket themself

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's Dashboard➞ Panel Configs ➞ Command Style Tickets.

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it can access.

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can select in which channels Ticket Tool should look for the $new or $ticket command instead of looking at the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[scenic forum]

@plain wedge refer to the embed above

Alternatively you can just add a user to an existing ticket via /add

[plain wedge]

thank you!

[jade topaz]

can someone help me, I just made my ticket setup and everything is set up but when I open a ticket they don't go under the channel like its supposed to, instead they go up the channels

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[scenic forum]

@jade topaz refer to the embed above
Have you set the category?

[jade topaz]

lemme give u an example

they go up here

and they're supposed to be under this channel

[scenic forum]

Can you show that you selected the category?

[jade topaz]

hold on

[scenic forum]

If you open a ticket does ticket tool state any error?

[jade topaz]

nop

[scenic forum]

Does ticket tool have the
Manage channels
View channel
Send message

Permission inside the category?

[jade topaz]

yep

[scenic forum]

Im not sure then
Please #🎫│make-a-ticket to receive a staff members help

[jade topaz]

tysm

[scenic forum]

Done

[tepid estuary]

preesh

[whole lion]

French was here for help me ??

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'assistance, veuillez contacter le support Français en ouvrant un ticket.
Allez dans le canal #🎫│make-a-ticket et appuyez sur le bouton contenant l'emoji 🇫🇷

[foggy sparrow]

@whole lion ^^

[whole lion]

French ??

[foggy sparrow]

Yes, read this, it will tell you how to get french support

[whole lion]

It not fast i nide help now

[humble sequoia]

━━ Pusch_ttv_'s inquiry has been moved to a ticket ━━

[dark ocean]

Eu aperteu no botão de envio para o bot funcionar ja fiz de tudo mas nao funciona la diz que o bot nao tem permissão de visualizar e mandar mensagens nesse canal ja fiz de tudo

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[formal sentinel]

preciso de ajuda, como faço para editar a mensagem do painel??

[chrome osprey]

Hello!
I have a problem with my tickets that doesn't wanna close.

I added the DropDown Style, so i could have the all in one message, but after that can't tickets close anymore

And I have no idea what reason is

[scenic forum]

What happens when you try to close the ticket?

[chrome osprey]

First it asks if im sure, and then when im pressing "close" again it save the Transcript in our logs and send it the persons DM - but then nothing happens after

it never closes the ticket.

[scenic forum]

Can you use /debug inside that ticket

[scenic forum]

Can you check the dashboard
Server config -> Storage mode
Is that setting enabled or disabled?

[chrome osprey]

Disabled.

[swift pendant]

Hi, recently when my staff has made a ticket the embed never comes up, and we couldn’t close the ticket. How do I fix this

[scenic forum]

hmm and when you press "close" again in the confirmation window nothing happens either?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@swift pendant refer to the embed above
I think one or multiple of your buttons are badly configured

[chrome osprey]

It sends this message
"Ticket got closed by (Username)"

[scenic forum]

Hmm im not sure
Please make a #premium-tickets to receive a staff members help

[chrome osprey]

I'll do that. Thanks for the help!

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 553)

[swift pendant]

tyyy

[pliant stone]

Hello can somebody help me with the Ticket Tool bot

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[pliant stone]

I dont know How create a ticket toll on my Server i doing it on my phone

[formal lintel]

Hey I got a question when I’m closing a ticket it shows that it saving the transcript when it’s closing and I just want the ticket to close and don’t show the transcript in the ticket how would I go about disabling that function ?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@pliant stone refer to the embed above

[scenic forum]

You cannot remove the transcript save message

[formal lintel]

Thought so

[pliant stone]

Are you german

[scenic forum]

yes

[pliant stone]

Can we dm

[scenic forum]

All support must happen within the server

[pliant stone]

Wie meinst du

[scenic forum]

Man darf nur innerhalb des servers supporten
Support via DM's beziehungsweiße auserhalb des servers ist nicht erlaubt

[pliant stone]

Achso

Aber wie erstelle ich nun ein Ticket

[stark rune]

1. Lade Ticket Tool auf deinen Server ein

Im ersten Schritt laden wir den Bot auf deinen Server ein. Sobald du dies gemacht hast und der Bot auf deinem Server ist, kannst du über das Dashboard deinen Server verwalten.

2. Erstelle ein Panel

Um ein Panel zu erstellen gehen wir im Dashboard zu den Panel Configs.
Dort angekommen, klicken wir auf Create Panel.
Tippe nun einen Namen für das neue Panel ein (du kannst gerne noch weitere optionale Einstellungen vornehmen).
Nachdem du auf Create Panel geklickt hast, kann es mit der Konfiguration des Panels im nächsten Schritt weitergehen.
Ein Beispiel, um ein Panel zu erstellen, ist in der Abbildung unterhalb dieses Textes zu sehen.

3. Sende das Panel in einen Kanal

Nachdem du nun ein Panel über das Dashboard erstellt hast, müssen wir dieses noch über den send Knopf im Dashboard in einen Kanal schicken.
Wähle den Kanal aus, welchen du für dieses Panel verwenden möchtest und klicke anschließend auf send.
Um weitere Hilfe zu erhalten, verwende den Befehl $help faq.
Ein Beispiel um ein Panel in einen Kanal zu senden, findest du in der Abbildung unter diesem Text.

Hast du Probleme das Panel in einen Kanal zu schicken?
Um zu überprüfen ob alle notwendigen Berechtigungen vergeben sind, verwende den Befehl $debug.
Dies musst du in einem Kanal machen, in welchem der Ticket Tool Bot ist.

[pliant stone]

Weil ich verstehe das nicht mache das am Handy deswegen

[scenic forum]

@pliant stone die nachricht über mir fasst es ganz gut zusammen

[pliant stone]

Ja okay ich gebe mein bestes

[scenic forum]

[pliant stone]

Wenn ich Hilfe Brauch schreib ich nochmal hier rein aber danke sehr für die schnelle Antwort

[jaunty atlas]

Help me

I don't know how to do the tickets, can you help me?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@jaunty atlas refer to the embed above

[jaunty atlas]

Can you do it?

Or no ?

[scenic forum]

No
if you have any questions feel free to ask

[jaunty atlas]

I am French + I don't know what to do

[stark rune]

1) **Inviter Ticket Tool sur votre serveur**.

Premièrement, vous devez inviter le bot dans votre serveur. Si le bot est déjà dans votre serveur, vous pouvez le personnaliser dans votre Dashboard.

**2) Créer un panneau**

Pour créer un panneau, merci de vous rendre dans Dashboard > Panel Configs > Create Panel.
Entrez un nom pour votre panneau (Personnalisez tous les paramètres optionnels comme vous les souhaitez).
Un exemple pour créer un panneau est illustré ci-dessous

3) **Envoyer le panneau dans un salon**

Si vous avez créé un panneau dans le Dashboard, vous pouvez l'envoyer par le bouton Send.
Sélectionnez le salon où vous voulez que votre panneau apparaisse.
Si vous avez d'autres questions, utilisez la commande /help > faq > option 1.
Un exemple pour envoyer un panneau est illustré ci-dessous.

Avez-vous un problème pour envoyer le panneau ?
Faite la commande /debug dans un canal avec Ticket Tool et assurez-vous qu'il a toutes les autorisations de Discord nécessaires.

[scenic forum]

@jaunty atlas refer to the embed above
alternatively you can make a ticket

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'assistance, veuillez contacter le support Français en ouvrant un ticket.
Allez dans le canal #🎫│make-a-ticket et appuyez sur le bouton contenant l'emoji 🇫🇷

[jaunty atlas]

Yes .. so bad

[pliant stone]

Ich Krieg es immernoch nicht hin

Weil ich auf Handy bin

Das geht auf Handy nicht

[scenic forum]

Es geht auch am handy

[pliant stone]

Nein hab es jetzt versucht kriege Nix hin

[scenic forum]

Woran genau scheitert es?

[pliant stone]

Also ich lade den bot auf Server danach gehe auf die Website und dann steht da er ist auf keinen Server von mir

[scenic forum]

Kannst du auf deinem server den befehl /debug nutzen?

[pliant stone]

Ich gucke

Nein kann ich nicht

[scenic forum]

1. Der bot hat keine Nachricht senden rechte im dem kanal
2. Du brauchst entweder Administrator oder eine Dashboard rolle um das Dashboard zu nutzen

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 10, 2025, 9:09 PM

[pliant stone]

Jetzt geht es alle häckchen sind auf Grün bei /denug

Was dann

[scenic forum]

Bitte ping mich nicht und du hast immernoch keine rechte

[pliant stone]

Gut tut mir leid

Doch der Befehl geht

Alle häckchen sind grün

[scenic forum]

DU hast keine rechte
Der bot hat jetzt welche

[pliant stone]

Wie soll ich das dann jetzt machen

[scenic forum]

Dir muss jemand Administrator geben

[pliant stone]

Ich bin admin

Bei den Server

[scenic forum]

Du hast kein Administrator.

[pliant stone]

Doch hab ich

[scenic forum]

Zeig mir in den rollen rechten das deine rolle Administrator hat

[pliant stone]

Da wo ich den bot machen will hab ich admin guck

[scenic forum]

Nur weil deine rolle admin heißt hat sie nicht automatisch admin

[pliant stone]

Doch hä

Hat der streamer bei den ich admin bin alles eingestellt ich kann dort alles machen

[scenic forum]

Der name einer rolle gibt nicht die rechte

[pliant stone]

Wie meinst du mit Name

[scenic forum]

Zeig mir in den rollen berechtigungen das deine rolle Administrator hat

[pliant stone]

Meinst du das

[scenic forum]

Das ist der NAME deiner rolle

Server einstellungen -> Rollen -> Auf admin klicken -> Rechte -> Ganz unten ob Adminitrator aktiv ist

[pliant stone]

Nein hab ich leider nicht

Also kann ich es nicht machen

[formal lintel]

Thank you for your help !!

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 554)

[pliant stone]

Also kann ich es nur machen wenn das ganz unten an ist oder wie

[scenic forum]

Wenn du Administrator oder eine Dashboard rolle hast

[pliant stone]

Ja okay gut weiß ich Bescheid danke sehr für deine Hilfe

Bist der beste

[unkempt bane]

Hello, I have a question I can't seem to find an answer for. How long does a ticket stay open for once created? Will it stay open until closed? Or is there a set amount of time before it closes itself automatically?

[scenic forum]

Hi
By default the ticket stays open until closed, no timer whatsoever

[unkempt bane]

Oh good, good. I was wanting to implement it for onboarding into a server I'm building but it would need to stay open more or less forever.

Thank you for the help 🥹

[hexed gale]

hello i need to add this who can i upload this file?

[lyric star]

Hi everyone, so... my ticketing bot seems to be working, but it doesn't appear as an option to select it on the server where I want it to run. I've already invited the bot to the server and accepted the permissions, but the server doesn't appear on its website. What should I do?

[lilac junco]

Press Sync Servers on the main dashboard page.

[pliant stone]

Wie füge ich das Ticket dann hinzu

[lyric star]

I already clicked and it still doesn't appear

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.