🆘│community-support

[restive condor]

Ah, so you want the bot to ping a role

See below please

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[toxic geyser]

Thanks it's solved

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2811)

[split patrol]

Is there a way to copy your settings and panels and configs from one to another server or does that require premium

[hallow wigeon]

How to make it ping when a ticket is created

[latent dawn]

$help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[latent dawn]

Refer to the embded.

[hallow wigeon]

How to embded?

[latent dawn]

Im not sure 100% but I think that is not possible.

[latent dawn]

This one im replying to.

Make what its said there.

[hallow wigeon]

I don't understand

How do I open the panel

[latent dawn]

Go to tickettool.xyz

[hallow wigeon]

Okay I'm there

[charred tangle]

I am not being able to create a ticket on the Lucas On server, it only shows a general support button and not a create ticket button.

/help

[humble sequoia]

@charred tangle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[charred tangle]

hi
i am trying to create a ticket in Lucas On server and when i click it says that he interaction failed

$help

$help
i am trying to create a ticket in Lucas On server and when i click it says that he interaction failed

[scenic forum]

Firstly stop spamming
Secondly are you staff on that server?

[charred tangle]

no

[scenic forum]

In that case we cannot assist you and you'd need to reach out to their staff to fix the issue

[charred tangle]

but only one question

when i try to create it appears a button that says general suppport and not create a ticket

[scenic forum]

As stated above we cannot assist you
You need to reach out to their staff to fix the issue

[charred tangle]

okay thanks for the time

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #14 - 481)

[ripe narwhal]

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji anyone knows how to fix it?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@ripe narwhal refer to the embed above

[outer sparrow]

What do I do when someone can’t open a ticket cause it says they don’t have the perms?

[restive condor]

Hi there! Please check:
Dashboard > Panel Configs > Buttons > Create Ticket Button

• Check that support Team Only is disabled and that you didn't accidentally disable any roles

Dashboard > Server Configs > Blacklist Roles

• Make sure you didn't accidentally blacklist any roles

[outer sparrow]

Thank you very much

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2812)

[restive condor]

No problem!

[median tulip]

Hi Guys, new to this tool. How can i create different buttons depending on different topics?

[restive condor]

Hey there! Simply create more panels. Each button is its own panel

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Open your Panel Configs tab in your server's dashboard
2. Click on the + or in the Create button
3. Fill in the blanks
4. Create the panel

[restive condor]

If you're looking to combine them into one embed, as in #🎫│make-a-ticket, please follow the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[median tulip]

That sounds quite easy. Thank you very much, I'll look into it!

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2813)

[vale roost]

i need help to get my roblox account back from a hacker

[humble sequoia]

@vale roost

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

⚠️ Please read the messages previously sent by our team ⚠️

[minor flume]

How do I fix this account limit access I never break the rules!

[scenic forum]

Is this related to the ticket tool bot?

[minor flume]

I tried but I don’t know how..

[scenic forum]

Is your issue related to the discord bot Ticket tool?

[minor flume]

I don’t know how!

[scenic forum]

Can you elaborate where your issue lies

[minor flume]

Im just confused why I got this account limit access

[scenic forum]

We are not Discord support

[minor flume]

How do I contact discord support

Why can’t nobody help me

[scenic forum]

When you type "Discord Support" in google that should be the first link

[scenic forum]

Because youre asking people that arent associated nor related to discord support

[minor flume]

right im just stupid

[scenic forum]

Nontheless the image you stated shows that you ARENT limited

[minor flume]

Yeah but what should I do

[scenic forum]

Message discord regarding your issue however your account does not have any limitation whatsoever judging by the image you have sent

[pine crypt]

website is down

@austere forge

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[cursive void]

I’m having an issue with certain tickets saying they’re already closed so we cannot close them, I’ve tried clearing caches and it didn’t fix it. Besides deleting the ticket permanently, how can I fix this issue?

[restive condor]

Hey there! Discord API experienced some difficulties yesterday. Tickets created during that time will not be recognised in the database.

Simply manually transcript that ticket & delete it as if it was a normal channel

[cursive void]

Oh okay! Thank you for the reply! 🖤

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2814)

[opal wagon]

Ticket

[jade topaz]

how to make it so a user cannot open another ticket under the same catagory for 12 hours (example)

[round trout]

I bought two ikonik accounts and none has the ikonik

Help me

[humble sequoia]

@round trout

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Im afraid thats currently not possible

[jade topaz]

how do i prevent users from just making tickets over and over again

[scenic forum]

Panel config -> Limits -> Open ticket each user -> Set to 1
So each user can just have 1 ticket open of that specific ticket

[jade topaz]

i mean when it’s closed

like if i closed the ticket and they just make another over and over

[scenic forum]

You cannot prevent that with a timer

[jade topaz]

also where do i put {create.form.x}

[jade topaz]

can i prevent it at all?

[scenic forum]

Where you want the answer to be displayed
Dont forget to replace x with the number of the form

[scenic forum]

You can make a role that isnt allowed to open tickets

[jade topaz]

😭😭😭 idk if im doing this right

[scenic forum]

Do you have forms enabled?

[jade topaz]

yep

[scenic forum]

And that is also the Exploiter report ticket?

[jade topaz]

yes

i just went to ticket message

[scenic forum]

Just to test
What happens if you enable the auto display?

Does it show the result then?

[jade topaz]

let me remake a ticket

[cosmic monolith]

I need to make a ticket for ug

[jade topaz]

you’re a savior

what should i do with the time limit thing again

wdym create a role?

[scenic forum]

Also this one doesnt work because you want it to show form answer 3
You only have 1 form so form 3 doesnt exist

[scenic forum]

You can blacklist roles from being allowed to create tickets

[jade topaz]

well no, i’m trying to make a new server for this big roblox game. But I need to make sure if i delete a ticket after it’s been completed the user cannot immediately make another and complain again

under the same category

[scenic forum]

Thats not possible

[jade topaz]

So if they just keep making tickets back to back we cannot do anything?.

how about slowmode if i add it to that specific channel

will it let them make more

[scenic forum]

That doesnt work

[scenic forum]

You'd need to do actions against users abusing the ticket system

[molten harness]

Can TT rename channels w/ custom commands

/autoresponders

(Etc.. .comm ) rename channel: comm

[fallen zealot]

hhh ironically the support isn't made with the ticket system

wait nevermind

by default the ticket support channel is hidden

okay

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[lavish falcon]

@humble sequoia

[timid jewel]

Hola quiero verificar mi username y no me deja que puedo hacer

[rare pond]

How do I add a support team role to a old existing panel

@dark kraken

[jolly gazelle]

Greetings, I recently enabled the "Attach a private thread to each ticket" feature and started utilizing it, but realized that any discourse in the private thread does not seem to be included in transcripts when a ticket is closed, can this be configured to be included somewhere?

[placid girder]

No, they are not saved. So sorry for any inconvenience!

[brave lagoon]

is there a way to have a status for the tickets. like Unread, checking into, working on and completed type thing?

[magic grail]

How do I make a ticket tool bot for my server?

[warm galleon]

uhm

ts happen in my server

[scenic forum]

Your server is rate limited
You need to wait until the ratelimit is over

[pine crypt]

is there a way to make the ticket bot have a custom pfp?

[scenic forum]

You can customize the bot in the dashboard -> Customize section
Note this is a premium feature

[pine crypt]

oof

[molten harness]

#🎫│make-a-ticket

[humble sequoia]

━━ Dulven's inquiry has been moved to a ticket ━━

[sudden ridge]

Guys, what rights does a participant need to make changes to the ticket tool panel?

[worldly helm]

Heya! 👋
They either need the administrator permission or a dashboard role ⬇️

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 17, 2025, 1:15 PM

[sudden ridge]

Is it possible to add exceptions for which roles cannot manage even with administrator rights?

[worldly helm]

Unfortunately not.

[timber canopy]

Hey guys, I keep getting this error any help would be appreciated

I've made sure the bot has all necessary permissions. Currently the bot has all permission except "Manage Permissions" and Admin, both on the channel and the category the channel belongs to

[worldly helm]

Heya! 👋
Please try using the /debug command in the logs channel.

[timber canopy]

I got this

[worldly helm]

Please #🎫│make-a-ticket so we can take a closer look 😄

[loud spear]

Guys help pls ı got this ??

[harsh epoch]

Hey there!
Are you staff in that server?

[restive galleon]

$help

[humble sequoia]

https://discord.gg/tickettool

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[static fossil]

Mi ha dato errore nell'ultimo attacco al boss, non per colpa mia, mi ripristinate un attacco per favore

[full ember]

Guys how do I delete an entire ticket like I never made one so I can make a new one

[restive galleon]

como abrir um panel diferente usando o sappire
utilizo o comando
$$new ${userid}
porém quer só abri com o primeiro panel

[harsh epoch]

Hey there!
Unless that servers changed it, once you close a ticket you should be able to make a new one

[full ember]

No im not talking abt close a created ticket

I’m talking abt how to literally delete an entire one like I’ve never made it before so I can start from scratch

[harsh epoch]

Depends on the server. You could try using /delete but that server would have to have the permissions for everyone to use it enabled

[restive galleon]

How to open a different panel using Sapphire?
I'm using the command $$new ${userid}, but I only want to open it with the first panel.

[harsh epoch]

Hey there!
Make sure that no other panels are monitoring the channel where your sapphire message is being sent to

[restive galleon]

But what command do I need to use in Sapphire to open the panel with ID 2?

Example:
$$new ${userid}

[vast hedge]

I dont get notifications when tickets are opened on my server anymore? Any way to fix this?

[latent dawn]

If you want to get pinged when a ticket is opened, do this:

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[latent dawn]

You will get pinged and notified.

[harsh epoch]

You can't, each channel can only create one type. Best way would be to have each panel monitor a different channel

[vast hedge]

Still doesn’t work pal

Even if I add my role we don’t get notified outside of discord

It use to come up as a notif on my phone but just stopped one day, missing out on a lot of clients

[scenic forum]

Is the pinged role highlighted for you?

[scenic forum]

Youre currently set on DND which means notifications arent sent out of discord

[vast hedge]

I’m not on DND

I’m never on DND

[scenic forum]

Youre currently on DND

[vast hedge]

LOOOL

OMG

You’re the goat

[scenic forum]

That was a short never xD

[vast hedge]

I thought that was just there to look boujie I didn’t know it had correlation to notifs

I bought a new laptop a few days ago and have honestly uninstalled and redownloaded disc about 4 times trying to get notifs for messages

[regal spear]

One of the other staff in this server is getting this error message when trying to rename tickets and it's only happening to them. How come?

[scenic forum]

They use the /rename command empty
Therefor the bot is "removing" any forced channelname

[regal spear]

😭 thank you I'll let them know

[loud spear]

İts the forsaken support server for false ban

[scenic forum]

Youd need to contact their staff team to fix the issue

[loud spear]

Alr ty

[iron night]

Gave +1 Rep to @scenic forum (current: #14 - 482)

[modern prairie]

who knows if its possible to make a ticket bot say this (buy-938373737382929)

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[spring canyon]

How do I make choose selection and then you need to write stuff I choosed for them?

[harsh epoch]

What do you mean by the last part?
As for the dropdown, refer to the embed below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[spring canyon]

yeah, and how do I make questions like you know

like blanks they have to fill

@harsh epoch sorry for ping

[harsh epoch]

Like this?

[spring canyon]

yes this

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[harsh epoch]

Try referring to the embed above

[spring canyon]

nvm

[weary dust]

Hi I'm trying to add a ticket tool but it just says invalid scope applications.command+bot

[spring canyon]

by the way, will logs have to work with this type of ticket and how do I change text when ticket is opened

@harsh epoch

[harsh epoch]

Please avoid pinging me.
You can set up logging by going to Panel -> Logging

You can change the ticket message by going to Panel -> Messages -> Edit Ticket Message

[topaz hamlet]

I have a silly question... how can I adjust the permissions of tickettool to allow users to attach images by default instead of going to the discord permissions settings on the ticket and adjusting it there?

[harsh epoch]

Hi there!
Panel -> Permissions -> Ticket Owner Permissions - Edit Opened -> Attach Files ✅

[topaz hamlet]

that did the trick. Thank you!

[iron night]

Gave +1 Rep to @harsh epoch (current: #33 - 142)

[restive trellis]

Is it supposed that the bot should return me a Interaction failed on everything?

[harsh epoch]

Hey!
Could you check that the bots got the following permissions in the channel you're in: View Channel, Send Messages and Embed Links

[plush iron]

Hola necesito ayuda para importar los indicadores de NinjsScript Tcisovernightnt8 y Vwap.
Ya probé de todas las formas sugeridas, y lo último cuando trato de instalar lo descargado (que brindaron en soporte) se cierra la aplicación de NinjaTrader.
Es lo único que me falta instalar para poder operar por eso solicito de su ayuda.
Muchas gracias Saludos Natalia. -

[humble sequoia]

@plush iron

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[plush iron]

😟

[molten harness]

Is it alright if I open a ticket to just see how the tickets are set up here?

[hollow plover]

any chance someone knows what permission i forgot to give to let me be able to add people to a ticket? i can do it on one panel but not this panel

[lavish pebble]

@covert swallow

how do i add another button?

[molten harness]

#🎫│make-a-ticket

[half kernel]

Comment est-ce que je peux enlever ça ?

[sharp coral]

is bot down rn ?

[scenic forum]

no

[sharp coral]

hm

[scenic forum]

Unless you elaborate your issue we cannot help you

[sharp coral]

interaction failed

wont respond

[scenic forum]

Can you use /debug?

[sharp coral]

oh nvm i got it

its fixed

[bright tusk]

Mine is bugged

[scenic forum]

It's most likely not
Can you elaborate the issue youre having

[bright tusk]

Okay can I send I pic

[scenic forum]

Yes

[scenic forum]

The bot is telling you the issue

[bright tusk]

How do I fix it

[scenic forum]

You give it the 2 missing permissions

[bright tusk]

On the website or discord

[scenic forum]

Discord

[bright tusk]

Okay I’ll be back one sec

I fixed it thank you so much

[fair osprey]

I’m getting interaction failed when I try to launch the panel

[scenic forum]

Can you use /debug inside the channel you want the panel in

[scenic forum]

Bot is missing the permissions with an X in the channel

[fair osprey]

It has administrator

[scenic forum]

It doesnt

[fair osprey]

It does

I gave it admin

My admin role gives it administrator

[scenic forum]

Can you show the role having Administrator

[scenic forum]

Thats odd
A channel permission is most likely denying its permissions so youd need to grant it via the channel
Discord channel permissions can even deny admin sometimes

[fair osprey]

Yup, I’m a bot dev myself I also thought this was odd. Everything should be good to go but it’s not. My last chance to get it working was to come here

[scenic forum]

Once you have greenlit the permissions via the channel permissions it should work

[charred stone]

how do i get my key for the zero delay package i bought

?

[covert swallow]

Sometimes Discord doesnt like communicating permission changes from roles that arent on the actual role

[humble sequoia]

soul

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vocal juniper]

(the ss is an example) How do i add the command to my server. So that, wherever a person invites someone i get the message in the server itself

[humble sequoia]

@vocal juniper

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

anyone else got this problem?

[scenic forum]

Cloudflare is currently experiencing global issues

[jade topaz]

I guess

[jade topaz]

they got a dc server?

[scenic forum]

They do not
Cloudflare is the service used for nearly all websites
They are already working on it

[jade topaz]

thanks for the help mate!

[iron night]

Gave +1 Rep to @scenic forum (current: #14 - 483)

[lunar solar]

hey same

[jade topaz]

might take like 3 mins

[lunar solar]

yaaa

[scenic forum]

Most likely longer

Cloudflare has been down for 2-3 hours now

[jade topaz]

oh dang

yea most website are down rn

[dim oyster]

🥀

[scenic forum]

Cloudflare (Not ticket tool) is currently having global networking issues

[slender dew]

Does this explain why ticket tool isn’t able to transcript our tickets?

[visual kestrel]

Hi, I've noticed that when I try to submit a ticket it says I don't have permission. How do I fix that?

[lunar solar]

It should still save the file to Discord you just won't be able to open the transcript currently

[visual kestrel]

I'm kind of new to that 😅

[lunar solar]

Is this your server or a server you are staff at? or are you a user?

[visual kestrel]

I am a user

[lunar solar]

Ah you will need to contact them about that issue then because thats a setting they've enabled whether that be intentional or not

[visual kestrel]

Does that mean they deactivated it?

[lunar solar]

Could be a number of things, they've not allowed a certain role to open certain tickets, they've globally blacklisted a role from opening any tickets

Could be intentionally or might be a mistake

[visual kestrel]

I only made 2 tickets and it wouldn't let me make the third one

[slender dew]

We aren’t receiving any transcripts at all

[visual kestrel]

Oh

[slender dew]

This issue occurred right as cloudflare first experienced their issues

[lunar solar]

ooft maybe not then, I tested it here no issues but could be a local issue with your cloudflare server

[visual kestrel]

So there's a problem?

[lunar solar]

thats probably why

[slender dew]

Would make sense

[lunar solar]

You have hit the limit of tickets you are allowed to open at one time

[lunar solar]

ya

[visual kestrel]

Do I need to delete the tickets?

[lunar solar]

If you really need to open the next one then yeah

Keep in mind you as a user might not be able to do that

[visual kestrel]

How do I delete tickets? I'm new here.

.

[lunar solar]

You only need to close it $close or /close should work

Can also do $delete or /delete

[visual kestrel]

The problem is that when I check, the tickets aren't there to close/delete them.

[lunar solar]

Again you will need to contact them, they might have it setup so you can't see the tickets initially when they are opened

[visual kestrel]

Ok.

[stone plinth]

Hello, I am facing issues, I am unable to use commands. It says, interaction failed.

[steady ether]

Do /debug

[stone plinth]

That gives the same error too.

[steady ether]

Re invite bot

[stone plinth]

Will it break anything in the server? Like there are existing tickets there.

[lunar solar]

Just wait

Don’t reinvite the bot yet

Can you do /debug again please

The same error will pop up

[steady ether]

@stone plinth

Can u reinvite bot

[jade topaz]

Btw CloudFlare is back up guys

[steady ether]

Yeah finnaly

[jade topaz]

been like 4 hours

[steady ether]

That's alot

Alot of websites uses it

[stone plinth]

It just started working again.

[steady ether]

Ohhhh

It's because cloud fare I think @stone plinth

[stone plinth]

That must be it.

[silk totem]

hey guys how can i make my TT get escalated to other roles when needed

[hard coral]

Hi, is there any support here that I have a problem with?

[steady ether]

@hard coral

Yeah I can help

[humble sequoia]

@hard coral, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[hard coral]

sorry, I was eating

[humble sequoia]

@hard coral

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hollow plover]

hey i’m still having this issue even though the bot has perms to add on the other panels

[toxic geyser]

Hi how to add 2 button to a ticket?

[river meteor]

Hi, I’ve run into a bit of an issue here. I can’t get my ticket bot to work properly. I’m unable to link any of my admins so they can help manage incoming tickets. They were connected earlier, but suddenly disappeared, and I can’t get them added back into the ticket bot’s role.

Do you have any suggestions on how I can resolve this, or perhaps perform a full reset of the bot so I can start completely fresh?
Both options are more than welcome, as I’m honestly getting a bit tired of fighting with this over and over again.

[scenic forum]

You mean multiple ticket open buttons?

[toxic geyser]

Yes

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@toxic geyser refer to the embed above

[scenic forum]

Are your staff marked as support team?

[river meteor]

Sorry i dont know how to do that ?

[iron grove]

Could someone help me get into the WTJ?

[river meteor]

Okay, thanks for the help — it’s working again now. But how can I set it up so that NONE of my admins can delete or close a ticket before I’ve personally looked at it?

@scenic forum - Thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #14 - 484)

[scenic forum]

Could you please open a #premium-tickets?
Im sadly lacking the time right now to help further

[ripe swallow]

where do i see my transcripts

[river meteor]

I will, and have done 🙂 Thank you so much @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #14 - 485)

[toxic geyser]

How to edit the second button and settings in the 2

[long topaz]

Hi, I've got a question. I’ve added the ticket bot to some of my own servers with no issues, but when I try to add it to a server where I’m a moderator and have all the permissions, the server doesn’t show up on the Ticket Tool dashboard.
Do I need to be the server owner to add the ticket bot, or is something else going on?

[scenic forum]

Could you enabled "Advanced" at the top left and show a screenshot again

[scenic forum]

You need to be Administrator or have a Dashboard role to access the dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 18, 2025, 9:34 PM

[scenic forum]

That message was not a reply for your inquiry

This automation is currently deleting a ticket IF a message is found within 5 minutes of ticket creation

Is the "Ticket Owner" messaging inside the ticket once you open it?

The ticket should delete in 5 minutes IF someone is typing in it

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[glad vector]

whenever i try to do a command with tickettool i doesnt work

[coral fjord]

saben por que no sirve mi ticket toll en mi server

[restive condor]

Hey there! Could you try the /debug command in that same channel please

[restive condor]

Hola, buenas. Te aparece algún error?

[glad vector]

i cant

[coral fjord]

si no puedo cerar o renamear

[glad vector]

i says application doesnt respond

[coral fjord]

no puedo hacer nada solo crear

[restive condor]

Te aparece algun error?

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[coral fjord]

no pero no puedo cerar ni nada

[glad vector]

ohh ok thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2816)

[restive condor]

Me puedes dar el ID de tu servidor por favor

[coral fjord]

en privado?

[restive condor]

Lo puedes enviar por aquí

[coral fjord]

1418740758764064860

que sera que pasa

[restive condor]

Me puedes enviar una captura de pantalla del mensaje desde el cual estás intentando usar los botones

[coral fjord]

te puedes unir a mi server y te doy permisos para que tu mismo veas

ya despues si quieres te sales

[restive condor]

No hace falta, solo necesito una captura

[coral fjord]

pero como asi?

es que no me aparece el close que aparece para trascribir abrir y borar

[restive condor]

Y entonces que te aparece?

[coral fjord]

nada

solo persona abrio ticket y ya

no puedo cerar ni nada

[restive condor]

Vale, puedes crear un ticket en #🎫│make-a-ticket y mandar una invitación ahí por favor

[coral fjord]

de mi canal de discort

[restive condor]

Hi there, please make sure the bot is still in the server

[restive condor]

Sí

Could you try the /debug command once more please

Could I get your server ID please

[coral fjord]

listo ya abri ticket

[restive condor]

It seems like your premium subscription has expired. You will need to either renew it, from the "Premium" tab of ur server Dashboard (or https://tickettool.xyz/premium-purchase), or simply switch it back to the white bot using the /botswitcher command

[acoustic wolf]

Hiya, so we're tryna setup our tickets and Everytime we do /setup, it comes up with this error

[restive condor]

Hey there! Could you try the /debug command in that same channel please

[acoustic wolf]

Ye will do

Still came up with the same crap

[restive condor]

Ticket Tool seems to be the VIEW CHANNEL permission for that channel

[acoustic wolf]

Ayt cheers mate

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2818)

[hard coral]

Hello, is there someone who can help me with this problem?

[humble sequoia]

@hard coral

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[burnt flume]

anyone know why im recieving this error just started happening does not work for anyone else either

[humble sequoia]

@burnt flume

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[south shuttle]

I need help

[humble sequoia]

@south shuttle, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[scenic forum]

You dont have admin neither a dashboard role

[south shuttle]

Where do I look for that

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 19, 2025, 12:55 AM

[scenic forum]

In the discord role permissions

[south shuttle]

Ok ty

[pallid arch]

I want to work any roll in Aura or Any game in Roblox

[humble sequoia]

@pallid arch

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pallid arch]

Sorry thanks

[quiet radish]

Can someone help with this u can't seem to solve it

[tidal dune]

I need help

[scenic forum]

The bot is missing the 3 specified permissions in the text channels category

[humble sequoia]

@tidal dune, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[tidal dune]

I nerd help in exército brasileiro roblox

[humble sequoia]

@tidal dune

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[final schooner]

nothing is shown when I try to click Select one or more roles

[ember needle]

How do I fix this

[craggy jolt]

after i claimed ticket what do i do?

[scenic forum]

The diamond refers to premium features

Can you use /debug

[final schooner]

ah. thanks.

[iron night]

Gave +1 Rep to @scenic forum (current: #14 - 486)

[plush bear]

How do I make a ticket tool in my discord server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

Refer to the embed above

[coral blade]

Hello Community, I'm having a problem with the ticket tool bot settings. Users are reporting that the message history is missing. The chat history isn't being displayed. Can someone tell me where I can find the setting to activate this message history?

[burnt stirrup]

@stark rune

[austere forge]

Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > Read Message History

[coral blade]

you are my king 💪

[austere forge]

You're welcome, thanks for choosing Ticket Tool!

[sage sleet]

Hello Im trying to set up the bot in one of my servers but whenever I send a command it gives me the error "The application did not respond" however my other bots all work in that same channel, anyone know what Im missing?

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY permission in the channel where you try the command

[torn pier]

Lock ticket 11445

[austere forge]

Please wait until our Arabic Support Team are available

[torn pier]

Ok

[plucky forge]

i added ticket tool to my server but on the dashboard it says i need to add it and the server isnt appearing that i want to use ticket tool in

[scenic forum]

Can you use /debug on your server

[plucky forge]

it says the application did not respond

[scenic forum]

The bot is missing the view channel permission inside the channel

and for the dashboard
You need either Administrator or a dashboard role set by an Administrator to have access to the dashboard

[plucky forge]

im srvr owner

[scenic forum]

Can you show having server ownership

[plucky forge]

well im co owner but i have admin

[scenic forum]

Can you show your role having administrator

Show the role having administrator in the role permissions please

[plucky forge]

thas what will fix it?

[scenic forum]

Once you have Administrator or a dashboard role you can access the dashboard and once the bot has permission to view the channel it will respond

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[night oriole]

I want to ask how to give permission to use the $close $rename and more commands for additional roles.

[austere forge]

Dashboard > Command configs Tab

[night oriole]

Thank you so much!

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1193)

[steep lagoon]

hi with the bot is it posoble to have different types of tickets that can all have a deferent roll required to acces them as an admin/help team

[silk birch]

hello

can i ask something in dm

@austere forge

[harsh epoch]

Hi there!
It is possible

For each panel, go to General -> Support Team Roles and add the roles you want to access each type there.
Note: Anyone with the Administrator permission will be able to see tickets regardless

[humble sequoia]

━━ 𝓜𝓲𝓵𝓳𝓪𝓷ツ's inquiry has been moved to a ticket ━━

[steep lagoon]

ty so much

[iron night]

Gave +1 Rep to @harsh epoch (current: #33 - 143)

[craggy ruin]

Someone please help,I having two problem here

First is,when a member claiming a ticket,ticket bot will said " you don't have permission to use this"

Second is,I have different button and I want to make them when it open,it open in different category channel,it has A,B and C

While open the ticket,they will open on different category channel,but when I click close,it will move to category channel A,how to fix this two problem?

Sorry for bad english

[harsh epoch]

Hi there!

For the permission error could you check the following:
Panel Configs -> Buttons -> Create Ticket -> Support team only
Turning this off means that anyone can use this button.
Panel Configs -> Buttons -> Create Ticket -> Disabled roles
Roles here won't be able to use the button

For the categories issue, make sure that all your panels have the correct categories assigned
Panel -> Categories -> Category Closed

[craggy ruin]

Thank you so much for helping me,hope God bless you♥️

[iron night]

Gave +1 Rep to @harsh epoch (current: #33 - 144)

[winged skiff]

Hello there
I am wondering if ticket owners (common users) are able to see the ticket chat and get the transcript of the ticket after it's closed

because I've checked closed tickets' chats and they did not have permissions to view it set for the ones who opened them

[harsh epoch]

Hey!
By default no to both, but you can change the permissions. If your server has premium you can also enable DM transcripts

[craggy ruin]

Hey... Sorry to asking again... So I already did the whole thing you say and it worked but

Other member can see our chat in the ticket chat,how do I managed that only admin and the user who opened the ticket can see the chat not other?

(Sorry for bad English again)

[heavy mirage]

How to make ticket

[harsh epoch]

Could you check that you haven't got the role for everyone listed as a support role

Could also be worth checking permissions -> Everyone Role permissions -> View Channel ❌

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[steady ether]

@heavy mirage

[heavy mirage]

It not worked

[scenic forum]

Can you use /Debug on the server?

[heavy mirage]

Which server?

[scenic forum]

The one you want to add ticket tool to

[worn zephyr]

Everytime i click set up it only takes me to the manage panel page

[tribal cedar]

Honestly the page is easier than trying to set it up through setup imo

Anything specific on the manage panel page that you need help with?

[worn zephyr]

I managed to figure out that problem which caused another one

I was trying to find out a drop down then accidentally did this in dashboard

[chilly nacelle]

Bro please help

I have video

Hack

[worn zephyr]

Fixed that but got a new problem

[tribal cedar]

Sorry when I said manage panels I meant on the website http://tickettool.xyz login and manage your server

[tribal cedar]

?

[worn zephyr]

Yea that was what i was on

[worn zephyr]

He had a video of a guy hacking in a random game

[chilly nacelle]

On fallen

[worn zephyr]

Could u help we with this idk what to do

[tribal cedar]

We support ticket tool discord bot here. Youre in the wrong place

[tribal cedar]

Sorry idk what you are asking

[worn zephyr]

I sent a screenshot

[tribal cedar]

You need help with dropdowns?

[worn zephyr]

Ill resend it

[tribal cedar]

kk

[worn zephyr]

Yea

[tribal cedar]

Ok. Go to http://tickettool.xyz and login after that manage your server and go to panel configs. Then click on buttons and show me a screen shot.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worn zephyr]

Kk

[ebon wasp]

Comprei o xit e não recebi ainda

[tribal cedar]

English?

[ebon wasp]

Português

[chilly nacelle]

Bro please is two players

Renexgabi

[worn zephyr]

here i am

@tribal cedar

[tribal cedar]

English only sorry. You can make a ticket at #🎫│make-a-ticket

[tribal cedar]

How many panels do you have?

[worn zephyr]

3

[tribal cedar]

Do you know which panel is giving that issue?

If so do $panel # in your support channel

[worn zephyr]

so i have no clue what panel it is. Im trying to figure out how to remove those buttons and make a dropdown

[tribal cedar]

How setup is the panels? Can you just delete and restart?

[worn zephyr]

Not very set up, how do I delete tickettool and restart the whole thing

[tribal cedar]

Just remove the panels

All 3

And I have never used drop down menus myself so this should be interesting

[worn zephyr]

ok ill try

[tribal cedar]

You want something like this correct?

[worn zephyr]

Yes exactly like that

i just deleted the panels

[tribal cedar]

Ok make one panel

Go to drop down style after that

Actually I think you might have to make another panel to add to the drop down

So... Also remake your other 2 panels but dont do anything with them yet

[worn zephyr]

Ok in discord or in the tickettoolxyz

[tribal cedar]

In the website

[worn zephyr]

kk

[tribal cedar]

Forget discord for now

[worn zephyr]

ok just made them

[tribal cedar]

Ok now go back to the first panel and go to drop downs

[worn zephyr]

ok

[tribal cedar]

Click enable

And add the drop downs

[worn zephyr]

kk

just added them into the dropdown style

[tribal cedar]

Ok now in discord

Type $panel 1

In your support channel

[worn zephyr]

like the channel where you can make a ticket correct

[tribal cedar]

Yes

It should bring up the panel #1 with the drop downs

[worn zephyr]

It did

[tribal cedar]

And is this how you want it?

[worn zephyr]

I believe so! let me make sure that it works.

[tribal cedar]

Now ofc you have to go back and edit panel #1 to show panel message etc

[tribal cedar]

If you need any more help Im here just ping me

[worn zephyr]

k thanks so much!

[tribal cedar]

❤️ anytime

[simple mortar]

Hello everyone, I have a question. I want to create a Telegram bot with technical support. How can I make tickets from Discord open in the Telegram bot? Is there an API for tickettool? Also, so that it is possible to communicate with the Telegram bot in the Discord ticket.

[tribal cedar]

Hello. I know a little about this but not much so Ill leave it to more technical ppl to answer however I can tell you that you can make tickettool listen to other bots in the server configs section

Just scroll down

[jade topaz]

مرحبا لدي مشكلة

[jade topaz]

@tribal cedar

[tribal cedar]

نعم؟

[jade topaz]

الحمدلله شخص عربي هنا 😂

[tribal cedar]

انا استخدم الترجمة

[jade topaz]

عندي البوت في السيرفر لاكن لا اعرف طريقة برمجته اذا شخص فتح تكت لا يتوصل فريق الإدارة بي المنشن كيفة اخلي البوت عندما يفتح شخص تكت يمنشن الادارة

[tribal cedar]

الإشارات

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[tribal cedar]

هل بإمكانك ترجمة هذا النص؟

[jade topaz]

نعم ثواني أتوجه لي قوقل

[tribal cedar]

ok

بشكل أساسي، المعلومات التي تحتاج إلى الحصول عليها من ذلك هي أنه لا يمكنك استخدام الأمر ping في الرسائل المضمنة، لذا سيتعين عليك إنشاء رسالة جديدة بالإضافة إلى رسالتك القديمة التي تحتوي فقط على نص غير مضمن.

[jade topaz]

هل يمكنك ان تشرفني في سيرفري وتحل المشكلة ❤️

[tribal cedar]

لا يُسمح لي بالدخول إلى خوادم الأشخاص الآخرين للدعم.

يمكنني مساعدتك هنا إذا أخبرتني بمشكلتك

[jade topaz]

اريد ان ابرمج البوت عندما شخص يفتح تكت يصل المنشن ل الادارة

[tribal cedar]

حسنًا، موضعُك صحيح. كما ترى، يُرسل لك الأمر ويعمل بشكل صحيح. ما عليك سوى استخدام الصيغة التالية {@RoleName}

إنها حساسة لحالة الأحرف

أرني لقطة الشاشة للرسالة

[jade topaz]

حسنا سأجرب

[jade topaz]

اين اريك لقطة الشاشة ؟

[tribal cedar]

لقطة شاشة لموقع tickettool.xyz وتحديدًا قسم رسائل التذكرة

[jade topaz]

حسنا

[jade topaz]

ماذا سأفعل ؟ @tribal cedar

اخي الكريم هل انت موجود ؟؟؟؟؟
@enigma.usa

[tribal cedar]

ما هو اسم الدور الذي تريد إرسال أمر ping إلى المسؤولين؟

[jade topaz]

Admins

@tribal cedar

[tribal cedar]

اجعلها {@Admins}

مع @ قبل اسم الدور

[jade topaz]

سأجرب

لا اعرف طريقة يمكنني شكرك

[tribal cedar]

لقد فعلت ذلك للتو ❤️

[jade topaz]

ماهوى المترجم التي تستخدمه ؟ 😂

[tribal cedar]

انا استخدم جوجل

[jade topaz]

اها مثلي حسنا شكرا لك

[tribal cedar]

مرحباً

[peak cypress]

I am trying to add custom buttons for a ticket request. I would like to have a ticket that had 4 levels. Create (Admin), Claim (member), Delivered (Member), Close (Admin). Is this possible ticket for ticket tool?

[craggy ruin]

Yes,but now,and it won't work,everyone still can check our chat

[scenic forum]

Have you tested it with new tickets?
The change wont affect old tickets

[craggy ruin]

Yes

[scenic forum]

Panel config -> Permissions -> Everyole role permissions
IS view channel on X on both closed and opened?

[craggy ruin]

If I put X on opened side... They will give no acces to someone who claim the ticket

Sorry... This is my first time setup like this

[scenic forum]

So
Panel config -> Permissions -> Everyone role -> Edit opened -> View channel X (this means EVERYONE besides the ticket owner and the support staff cannot see the ticket)

Second youd need to add support team role
Panel config -> General -> Support team role -> Add all staff roles you want to have access to tickets (they will see open and closed tickets all the time by default)

[peak cypress]

So possible or not possible, anyone?

[scenic forum]

Custom buttons are not possible with ticket tool
The existing buttons can be limited to who can use it but new buttons outside of the existing scope arent possible

[peak cypress]

Thank you.

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #14 - 487)

[scenic forum]

Could you use /debug on the server

[scenic forum]

Panel config -> Permissions -> Ticket owner permissions -> Edit opened
is view channel ✅ on this setting?

[peak cypress]

How do I get the existing buttons to operate within my ticket?

[craggy ruin]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/1440868845710606397

[scenic forum]

looks good what about the second step?

[scenic forum]

The button that isnt enabled by default would be the claiming button
Panel config -> Claiming -> Enable claiming at the very top (this makes the claim button appear)

[peak cypress]

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #14 - 488)

[craggy ruin]

It fix itself eventually...
When I try again it worked

I wonder why..

Special thanks to @harsh epoch and @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #14 - 489)

Gave +1 Rep to @harsh epoch (current: #33 - 145)

[scenic forum]

Was it on enabled prior?

[still hull]

Hello All, Have a question how can I crete 2 seperate ticket channels I created a logistics channel and have a ticket drop down now trying to create another channel with different options.

[craggy ruin]

Yes

[scenic forum]

Hmm weird
Well aslong as it works haha

[craggy ruin]

As a wise man said

If it work,it works.

[scenic forum]

Each panel keeps their own options even if linked together via multipanel or dropdown

[still hull]

Ahhh OK I will give it a Go!!

OK so I did a panel but the drop down is the same as the other dropdown?

[scenic forum]

What do you want to be different in it?

[still hull]

the drop down options

in one panel select the choice of 4 options, and the othher a different set of options

[scenic forum]

Did you set them up in the dashboard?

[still hull]

I add all the dropdown items in one section as well a panel for each?

[scenic forum]

you only need to do the dropdown for one panel for each panel attached

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[still hull]

Got it thank You

[iron night]

Gave +1 Rep to @scenic forum (current: #14 - 491)

[still hull]

in the dropdown style section what is the correct way to add a custom emoji????

was using <:emoji: etc.....>

I get this error:

System Failure: Invalid Form Body
components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@still hull refer to the embed above

[still hull]

dont have the star option for emojis I added to server.

[scenic forum]

you can use
$id EMOJI
to get the format you need to use in the dashboard

[still hull]

where do I use that? and for EMOJI do I replace with the emoji ID

Apologies but new at all this

[scenic forum]

you replace it with the actual emoji
$id
For example

[still hull]

OK

So it gave me this

I typed in the line which is what it had

[scenic forum]

Is the emote from your server?

[still hull]

yes

[scenic forum]

Can you show me a screenshot of your dropdown menu

[scenic forum]

When does the error appear

[still hull]

after I select the drop down item in first image

then it creates a channel ticket

[scenic forum]

Can you show me a screenshot of
Panel config -> Buttons -> Close ticket (The panel that returned the error when clicked)

[scenic forum]

You have text inside your emoji slot

[still hull]

should i disable?

[scenic forum]

You should remove the text behind your lock emote

[still hull]

OK

[still hull]

Perfect Again for the Win Thank You

[iron night]

Gave +1 Rep to @scenic forum (current: #14 - 492)

[still hull]

final question lol How can I get the ticket to dispaly the option that was selected so we know what was selected instead of it just saying

[scenic forum]

Panel config -> Ticket -> Edit ticket message

Edit the ticket for each panel to show which ticket its from

[still hull]

Thank you i will try tomorrow as I am brain wasted right now 🙃

[iron night]

Gave +1 Rep to @scenic forum (current: #14 - 493)

[still hull]

Man what a mission lol 😆

[cedar breach]

@still hull how do I set up the commands

@scenic forum

@lyric patrol need help

[scenic forum]

There's something being called being patient and not randomly pinging users.

[cedar breach]

Mb

[narrow edge]

how do I make the ticket have multiple options?

Like instead of just a button saying create ticket it will show a list of things

@lyric patrol

[humble sequoia]

Frequently Asked Questions

Identifiy the number of your question and select it using the menu at the end of the message
- How do I create a panel?
- How do I send a panel?
- How can I grant my team access to tickets?
- How do I add/remove users from a ticket?
- How to automatically ping my support team on a ticket?
- How do I set what category tickets are created in?
- How does claiming work?
- What is the prefix and how do I change it?
- How do I limit the number of tickets a user can create?
- How do I set a transcript channel?
- How do I set permissions for tickets?

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[latent dawn]

Refer to the embded ^^

[narrow edge]

I added my panels to it, it didnt work

@obtuse kraken

[obtuse kraken]

<:emote:865893025837350922> Available commands

Use /help <command> to get more information

help
info
list
ping
guildmembercount
searchdocumentation
report
warns
setup
frsetup
desetup
essetup

[night solstice]

/help

[spring cairn]

Hello 👋
I’m looking to sell my tickets for Cheap Trick Waukee,IA show
Lmk if anyone is interested in buying

[steady ether]

Sir ur in the wrong server

This is a ticket tool support server

[hexed sapphire]

bom dia

como cria categorias atraves do painel do bot

/help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[steady ether]

@hexed sapphire

[hexed sapphire]

vl

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[steady ether]

Aqui está

[hexed sapphire]

tem com colocar ele pra respender em cd categiria

ex tenho 5 categorias eu quero colocar pra que cd categoria va no lugar certo

[hollow hawk]

I have sent a request to support but no one has responded Please help me

[loud scarab]

I have problem of tikettool

Help

[hollow hawk]

I also have a problem with being banned in Forsaken I got banned without doing anything wrong 🙁

So I need help getting unbanned

I have sent a request but haven't received any response

[gusty bone]

How can I help you sir 😊

[hollow hawk]

Please unban me 😢

[steady ether]

Your In the wrong place

This is a ticket tool support server

We aren't a staff in forsaken or have the ability to unban u pls go ask a forsaken staff support team

[hollow hawk]

Thank you but they never responded or read the message

[steady ether]

Np have a good day

[steady ether]

Well try again we can't do anything

[steady ether]

What is it @loud scarab

[hollow hawk]

I'm trying to do it again

[loud scarab]

I bought the script I opened the ticket I sent purchase codes that arrive by email but no one on the ticket answers me how long does it take??

[distant yarrow]

premium bot is not responding in my server

[dense axle]

ticket tool is trying to charge me for a server that doesn’t exist anymore, i’m guessing it’s the yearly thing but i tried to cancel it and i don’t see anywhere on where or how to get it cancelled. pls halp

[spark vector]

How do i change the text of the ticket it just says “to create a ticket use the Create ticket button” how do i change that?

[round mulch]

just 2 quick questions.

1. what is the maximum file size for the bot in standard mode
2. does premium increase that limit

[humble sequoia]

━━ Mbappe's inquiry has been moved to a ticket ━━

@astral pasture

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[desert pivot]

the server im trying to add doesnt show up

how do i fix

[latent dawn]

I recomment opening a Billing ticket on #🎫│make-a-ticket

[latent dawn]

You need to have administrator or owner. If not it wont show. If you have it, just wait a moment to be shown.

[grave sluice]

i want a help

is anyone there

can I paste a picture

i didn't get it mr admin

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[sweet ingot]

Why does it say this omds

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY permission in the channel where you try the command

[steady ether]

So @craggy spear

Click on "tickets"

Then click on
"Edit Ticket Message"

Then u will see this u can edit it to what ever message u want

[brisk otter]

can you change custom command permissions?

I need the commands to only be able to be ran by mods

[steady ether]

Pls Elaborate

Mhm

[brisk otter]

how?

[craggy spear]

ah you 🐐 ❤️ Thank you!

[steady ether]

I sadly don't know

[steady ether]

An staff will be able to help u

Just wait patiently till a staff comes

[steady ether]

Ohhh

Yeah I thought admin

[humble sequoia]

How do I set permissions for tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the Permissions options menu
4. Find what role you'd like to edit permissions for
5. Choose if you'd like to edit opened or closed permissions for that role
6. Edit the permissions by ticking or unticking each permission
7. Save changes

[steady ether]

@brisk otter you mean this?

[brisk otter]

no, custom commands specifically

[steady ether]

Ohhhh

Make sure u have added staff to support team @brisk otter

And that will make everyone who has this specific role can close / delete tickets

[brisk otter]

not the issue, it's custom commands

everyone can run them currently

[steady ether]

Ohhh

U want it admin only or mod?

[narrow edge]

How do I make it so the ticket has multiple options to choose from?

[brisk otter]

mod only

[narrow edge]

can you help me

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@narrow edge refer to embed above
Also please don't ping others for help.

[narrow edge]

I did that but its not workinh

[scenic forum]

Can you elaborate what's not working

[narrow edge]

I put the panels on the attached panels and I pressed save but nothing changed

[scenic forum]

You need to either update the existing panel or send it again

[narrow edge]

this is how I have it

[scenic forum]

Then you need to send the panel into the server again to see the change

[narrow edge]

ok let me try

[narrow edge]

it shows this now

[scenic forum]

And what is the issue with it?

[narrow edge]

I wanted it to look like this

[scenic forum]

That's a dropdown not a multipanel

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

Refer to the embed above

[narrow edge]

Do I make another panel to update it

[scenic forum]

You can use the same panel

[narrow edge]

no like do I do /setup to make a new panel

for it to show the changes

[scenic forum]

You follow the guide in the embed above

It has to be done via the dashboard

[narrow edge]

I did it

[narrow edge]

what does placeholder text do

[scenic forum]

That's the text that will show before you select an option

[narrow edge]

oh okay

[narrow edge]

Tysm! I finally got it to work!

[scenic forum]

[median moss]

whys the bot not working

its saying interaction failed

[scenic forum]

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY
permission in the channel where you try the command

[crisp plinth]

Yardim

[warm compass]

why no starting my Botlobbys for BO7 ???

i have purchase and waiting on BO7 3HS

[humble sequoia]

@warm compass

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[warm compass]

ok no Problem Ths

[silk yacht]

How do i make my premium ticket tool bot username customer username any idea?

[scenic forum]

You can simply change its nickname via discord

[red vigil]

Wie funktoiniet das

[silk yacht]

nah like proper username

[worldly helm]

Hallo 👋
Was genau meinst du?

[silk yacht]

I see in some servers people actually did it

Can anyone help?

[scenic forum]

Could you show an example?

[silk yacht]

sure

[scenic forum]

Thats an own bot they made

[silk yacht]

wait so we cant get ticket tool premium to change its username?

[scenic forum]

You cannot
Premium can "only" change
its profile picture, banner and description

[silk yacht]

got it

[outer solstice]

@scenic forum

The ticket is not working in my server

@scenic forum

[scenic forum]

Dont ping me.

[outer solstice]

I can't do setup can u help ?

[blissful seal]

@humble sequoia

[edgy flint]

Hey guys so there is a scamer who is naming him as a DC admin

[edgy flint]

Can u help me?

[scenic forum]

If the scammer is on this server please make a report ticket at #🎫│make-a-ticket with proof at hand
If the user is not on this server we are unable to help you in this matter

[edgy flint]

Alr

[grizzled summit]

Hey there. He is not a member of our staff. Please refrain from randomly pinging users especially for support.

If you need assistance I will direct you to #🎫│make-a-ticket .

[edgy scarab]

hey does anyone know how to set up the bot? its really confusing me.

[fair rock]

hey so im trying to set the bot up and on the website where i need to manage the server ive put it in it wont show me and only shows what servers i dont have i in anyone help dm me pls 🙂

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[steady ether]

@edgy scarab

[steady ether]

Pls send a screenshot

[humble sequoia]

━━ Tom's inquiry has been moved to a ticket ━━

[flat mulch]

hello guys
i wanna someone help for this problem

[covert swallow]

Make sure Ticket Tool can send message in that channel and view the channel

[light moat]

hello

Is there Arabic support?

@covert swallow

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[light moat]

If Arabic support is delayed, my question is how do I submit a ticket for support from my server? Is there a way to do this?

[pseudo ravine]

Please stay patient in your ticket

[terse crow]

How do I retrieve the transcript history for a closed ticket ?

[sweet ingot]

How do I solve this bro

[harsh epoch]

Hey!
You'd either have to ask that servers support team for a copy, or in some cases you might have received a DM

[harsh epoch]

Could you check that the bots got permissions to Send Messages, View Channel and Embed Links in that channel please?

[sweet ingot]

It does sir it does

[harsh epoch]

Could you try using /debug in that case

[sweet ingot]

1 second

[short iron]

Hey

[winter kelp]

ah

[humble sequoia]

@winter kelp

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[torpid field]

One question: when my premium trial ends, can i reactivate It every 7 days?

[scenic forum]

No
its a one time offer per server

[torpid field]

oh

[subtle arrow]

yo guys when im trying to add the bot but its saying that the boot dosent have permisson but it has the permissons

[scenic forum]

Which error are you receiving exactly?

[sterile cobalt]

Hello how can i add a member to have access to tickets on discord

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[scenic forum]

@sterile cobalt refer to the embed above

[main wedge]

how to create a panel

@humble sequoia how to create a panel

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Open your Panel Configs tab in your server's dashboard
2. Click on the + or in the Create button
3. Fill in the blanks
4. Create the panel

[steady ether]

@main wedge

[prime zodiac]

ทางโทสับเข้าเล่นเกมตรงไหน

[latent spire]

Hello everyone. I'm trying to get started with TicketTool on our server. I've successfully added the bot/authorized it on our server but on the website, it won't sync or show up on the dashboard. Am I missing something? (I've tired removing the integration then re-inviting. Still doesn't sync)

[austere forge]

Refer to the embed below please ⬇️

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[subtle arrow]

like that the ticket tool dosent have the perms like send a message or view channel

[austere forge]

Then you need to add theses permissions in the channel settings

[latent spire]

When I use any kind of commands, the bot replies that the application did not respond. I have mod role on the server I am working with and it's the second highest with perms next to the serv owner. Do they need to grant more permissions?

[austere forge]

Please try to run the command /debug in the channel where you try the commands

[latent spire]

Yes. I tried this, It gets the same error that the application did not respond. I tried removing the integration and re-adding it, logging out and relogging on dashboard.

[austere forge]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[latent spire]

I made sure to check every perm requested when I invited the bot. I'll try to tinker with the server again and update if it's still not working.

[austere forge]

You need to check also the channel permission where you try the commands

[latent spire]

alright

[austere forge]

And make a sure to Ticket Tool have VIEW CHANNEL permission for the channel you try the commands

[high dust]

i got banned but i already appealed can i get help on it?

[austere forge]

You’re in the wrong place

[high dust]

where should i be?

[austere forge]

We don’t know

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[slow parcel]

help me with this one please

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[austere forge]

Refer to the embed above

[night jay]

Where can i change it?

[red kestrel]

Hello I need guidance

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[austere forge]

Refer to the embed above please

[night jay]

where i find this?

[steady ether]

Pls explain what u need help with and we can help

And send a screenshot so we can see the problem clearly

[austere forge]

Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[red kestrel]

Okay I already added tt to my sever that I have newly created, i already gave all the permission to ticket tool.

But when I did /setup it still says Embed links permission required.

[steady ether]

Do /debug

[red kestrel]

Also can you guide me how can I setup this for my server ?

[steady ether]

Yeah ofc

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[steady ether]

Here is the set-up

[red kestrel]

Okay here it self or in a vc ? Where I will share screen ?

[steady ether]

Ok in vc I will be muted @red kestrel

And I will explain in vc chat

[steady ether]

https://discord.com/channels/509192800865353738/1070106933115240448

Join and share screen

Lmk when u join

[thorn void]

i need support, one of my mebers has this problem

[sick geyser]

Hello

[scenic forum]

Panel config -> permissions -> ticket owner permissions -> edit opened -> send message and view message history ✅

[red kestrel]

waiting there

[tight mountain]

Can anyone help me with this

[humble sequoia]

@tight mountain

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[devout pelican]

How can I send a bot message with a notification when someone opens a ticket?

[steady ether]

Wdym

Like when someone opens a ticket it pings staff?

[devout pelican]

like this

[steady ether]

Pls elaborate more

[hollow beacon]

you want a form?

or a custom embed message?

[austere forge]

@hollow beacon Please take note of the pinned message, specifically the first set of guidelines

[humble sequoia]

━━ vtemp's inquiry has been moved to a ticket ━━

[red kestrel]

i need help

regarding dropdown

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@red kestrel refer to the embed above

[red kestrel]

listen !! i already did and i know all these now but i am unable to send more than one button to my channel through dashboard

[scenic forum]

Did you add multiple options in the dropdown?

[red kestrel]

How to ?

[chilly niche]

I need help

[scenic forum]

The embed above explains it in detail

[chilly niche]

I accidentally duped I don’t know what to do

[steady ether]

Pls elaborate

[chilly niche]

So I defeated a magma don and got egg so I picked it up and gave it to my poor friend for his raptoe and I checked my inv and it said I have the egg idk what to do or what happened 😭

[humble sequoia]

@chilly niche

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tawdry bane]

@pseudo glen

[chilly niche]

How do I create ticket in ug?

Help

[scenic forum]

We don't know which Support Team you should contact to get this issue resolved

[exotic echo]

I have users that see the error they don't have permission. I've tested the ticket with my account (admin access) then with theirs (verified) but am unable to find why they don't have permission. Which options should be toggled at the dashboard or on there server to ensure non admins can access the ticket tool?

[steady ether]

@exotic echo

Make sure u have support team only

[exotic echo]

Hmm where is that? I'm currently on mobile

In automation right? @steady ether

[scenic forum]

Do they receive that error when they want to open a ticket?

[exotic echo]

When they go to the channel they see the ticket tool. The custom message. However after they click the button to create a ticket, they get the message "ticket tool: you don't have permission to use this"
I can't find which item is turned off that is preventing them from using the tool.

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

Its most likely step 2 or 3

[exotic echo]

Okay I'll take a look at those and See if that helps. Bbiab.

[exotic echo]

Oh wow. Thank you! It was number 2. Lol. I had checked off all the other areas where support only was listed. Except that one. Thank you so much!

[iron night]

Gave +1 Rep to @scenic forum (current: #14 - 497)

[stuck narwhal]

Is this the place where you report people

[steady ether]

Nope

[stuck narwhal]

I just got to this discord server

[steady ether]

This is for community support

[stuck narwhal]

Oh

[steady ether]

#🎫│make-a-ticket u can report a staff

And u can report a user in the server

[humble sequoia]

@stuck narwhal

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hardy pulsar]

Is claiming a ticket a premium only feature? It doesn't show the diamond that is beside most premium features.

[harsh epoch]

Yes, claiming is a premium feature

[hardy pulsar]

ty.

[dusky echo]

is there a list of all the features that are unlocked with premium? on the website it shows things like full customization, custom reactions, etc

though when i look in here about features, like transcripting images permanently, it says that's a feature of premium which isnt shown there ^^ i'd just like to make sure it has all the features id like before making a purchase

also, since i see theres a ticket tool gold bot in here, would i have to invite that bot over to my server and do my setups again when i purchase premium? or does it just automatically turn premium? (sorry if these things are obvious lol)

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$7.99 - Monthly
$66 - Yearly

[scenic forum]

@dusky echo refer to the embed above for premiumperks
You dont need to invite the gold bot to use premium however since less people use it its faster and more reliable
The configs store per server not per bot so nothing gets lost swapping over
Youd only need to repost the panels over gold

[scenic forum]

Can you elaborate where you have the issue?

[restive condor]

Hi there, what exactly do you mean?

Here's a guide to set up Ticket Tool

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Try the steps below please

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2819)

[torpid field]

You are in the wrong Place. This Is a support server only for @humble sequoia bot.

[restive condor]

They've been answered already

[torpid field]

Oh, didnt realize.

Thank you mr support staff

oh

[restive condor]

No worries 👌

[torpid field]

thanks @restive condor