🆘│community-support

[mild elk]

and again it gets to the top omg

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[scenic forum]

Refer to the embed above

[ionic halo]

how do i edit these? it's completely bugged, i cant like add an image or anything!

[mild elk]

ty ty

[iron night]

Gave +1 Rep to @scenic forum (current: #21 - 368)

[scenic forum]

These fields require premium to edit

[ionic halo]

oh

ill just use another bot ig

[mild elk]

one last question

how do i make it so it can be unlimitet tickets for ever

[scenic forum]

Can you explain?

[mild elk]

umm

so its not a limit on how many tickets can open

[scenic forum]

Panel config -> limits -> Open tickets each user -> increase number

[mild elk]

it cant be more then 500?

[scenic forum]

A discord server cannot have more than 500 channels so it is impossible to reach that limit

[mild elk]

oh it is like the same time?

[scenic forum]

Yes

[mild elk]

oh i meant like forever

[scenic forum]

Ticket tool already provided an endless amount of tickets you can have

[mild elk]

same again

[mild elk]

oke

[scenic forum]

You will need to change the ticket message again.

[mild elk]

i forgot srr

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[mild elk]

this?

[scenic forum]

That's the panel message again
You'll need to enter the ticket message editor

[scenic forum]

Please refer to this

[mild elk]

i get here agian

[scenic forum]

Click on embed editor - 1

[scenic forum]

Simply change it to your needs

[mild elk]

wich one

i want the text under

[scenic forum]

The one in English

Change it to your language/needs

[mild elk]

Aha srr im blind ty agian

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #21 - 369)

[cinder token]

so the statistics kinda died on my server and are just kinda broken

[gilded verge]

Hey, could you check what happened?
Retry doesn't lead to anything but the user name and avatar appears, however, i was stuck until i went manually to /manage-servers because the button in menu didn't want to work. I believe it's temporary but asking just in case

[tulip knoll]

That error means that the Ticket Tool dashboard tried to load data from its servers, but the connection took too long (over 60 seconds) and was automatically aborted.

Did you try to use another browser or clear cache after the issue passes, to prevent cached error pages?

[gilded verge]

I've disabled cache

im sure we can skip this since it works after few refreshes but still was confusing for a moment

[subtle briar]

Hi guys, just joined the server and experiencing major issues with the ticket tool bot today. I can't access the dashboard at all, says no permission. Can't enable premium version of the bot, says embed link permission required when it has access

[harsh epoch]

Could you elaborate on what you mean by "kinda died"?

[harsh epoch]

Hey! Could you run /debug in your server?

For the dashboard, you'll need either the Administrator or an allowed role? Do you happen to know if you have those in that server?

[subtle briar]

I can't even run /debug, it says bot is not active

I tried /botswitcher and it says it requires embed links permission but it already has that

Can't access the dashboard with the account who has ownership of the server

Attempting to enable the bot via the icon on the dashboard times out after 60 seconds

[cinder token]

its been showing pretty much random numbers that dont even make sense

[harsh epoch]

Do you have the correct bot in your server?

[harsh epoch]

Could you show me a screenshot of what you mean?

[subtle briar]

It's the same bot we've had for ages, was working perfectly fine until today when I think our premium expired. Since then, haven't been able to do anything. I managed to purchase premium again and still unable to access anything

[cinder token]

as an example here on that day there where more tickets created

[harsh epoch]

Hmm, if premium definitely went through it should go back to working as usual i'm pretty sure

[harsh epoch]

Do you have any panel specific filters enabled? Try using the yellow "Reset" button and seeing if it updates

[cinder token]

nope doesnt change anything

[harsh epoch]

Im not too sure then, sorry

[cinder token]

no prob

[gilded verge]

if i may interrupt, you mentioned that you managed to purchase premium again but are you sure the payment worked? im asking because the bot do not recognize any server that is premium where you are on this account

[subtle briar]

Yeah premiun is active on the correct account which has ownership of the server

Which isn't this account 😄

Shows it under the subscriptions part

[gilded verge]

sure, i was just confused for a moment because your role disappeared, anyway, let's go back for a moment 🤔
i believe you said that you can't use botswitcher command? please show the response from bot after you use it

[subtle briar]

I did notice my role disappeared, not sure why that happened on this account but I also don't know why I had it in the first place.

Permission is already active for the bot

At least per the role permissions which are assigned to it, I can't access the ticket tool dashboard at all so I not sure if I have to do anything in there

[gilded verge]

generally you get the yellow role when you have access to premium server like manage guild, administrator, or your role is added as dashboard role

mmm i see, okay let's try something here, can you grant the administrator permission for bot for a moment and then use botswitcher again? that way will be easier to resolve it

[subtle briar]

It actually worked when having the administrator. I tried then removing administrator and just giving it embed link permission. Error occurs again. It's as if the bot is not recognizing it has the relevant permissions, specific to "Embed Link" as far as I am aware

[gilded verge]

because either the bot doesn't have the permission in the role, or it's disabled in channel settings

oh, does that mean the botswitcher worked after you granted admin and you can use the commands like debug?

[subtle briar]

Yeah it's working now, just going to roll with it like that 😄

Appreciate it

[gilded verge]

glad i could assist, but please check this part, i believe one of these was a problem in your case

[hallow holly]

Please how do I create a panel with multiple choices?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[harsh epoch]

@hallow holly Refer to the embed above

[hallow holly]

thank you!!

[wild latch]

Hola buen día

Necesito ayuda

[hallow holly]

is a ticket labeled a category when opened? or how do i set up it like this?

[harsh epoch]

Changing the ticket name when opened is premium, however you could do something where you add {panel.name} to your ticket message to show what panel it was opened under? (Panel -> Messages -> Edit Ticket Messages)

[hallow holly]

How much is premium?

Also, how do I allow attaching files in the tickets? The category allows it, but users are not able to send anything

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$7.99 - Monthly
$66 - Yearly

[harsh epoch]

Panel -> Permissions -> Ticket owner permissions - Edit opened -> Attach files ✅
As for the price of the premium subscription refer to the embed above

[hallow holly]

thank you very much)

[harsh epoch]

Of course!

[gray canyon]

they do follow the category ;;

[timber star]

how do i make a command that closes tickets that has been inactive for 3 days

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[timber star]

i got premium but it dosent let me turn on

[scenic forum]

@timber star refer to the embed above
You could set up an automation that does it (it will automatically run on tickets without having to need commands)

[scenic forum]

can you press the at the top left on your srever and check if premium shows up?

[timber star]

oh it says active

it works now ig

thanks

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #20 - 370)

[timber star]

problem

i cant make the automation run on all tickets

only 1 ticket :(

[scenic forum]

You mean one ticket type?

[glass portal]

Hey i was wondering if the /escalate command would move tickets to another category, because it doesnt seem to be working for me

I have it set up like this but when running the /escalate command it stays in the same category

[harsh epoch]

Hey! It should do, as long as the category you're moving them too isn't full. How many tickets are currently there?

[glass portal]

0

[harsh epoch]

Could you check that the category for the panel is set correctly Panel -> Categories

[glass portal]

This?

[harsh epoch]

Yes, although it looks like you're trying to move the ticket to the same panel you're moving it from.
That's probably why they won't change categories

[glass portal]

wrong screenshot but no i have it set right

sorry for that mixup

[harsh epoch]

and a category is set on the one you're moving to?

[glass portal]

yes

and the bot has access to it

lemme try resetting its permissions

worked

weird, ty

thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #40 - 104)

[red zinc]

Guys

[violet pasture]

Hola

[twin umbra]

is it possible to make the bot create a thread once someone joins ( private thread )

[scenic forum]

The bot can only create channels/threads upon clicking a "Create Ticket" button

[twin umbra]

alright

[jovial prawn]

Hola

[twin umbra]

can i open a ticket? there was a option if a bot sends message that a ticket would open, is this also poissible for threads

[red zinc]

Create ticket

[wild latch]

Hola buen día alguien de soporte podría ayudarme por favor

[jovial prawn]

Que te pasa, igual te puedo ayudar

[wild latch]

Lo que pasa es que hice una compra el día de ayer y hasta el momento no me ha llegado la cuenta

[jovial prawn]

El que exactamente?

Ticket tool premium?

[wild latch]

Y eso en que sección la encuentro

[jovial prawn]

Lo que pregunto, es que has comprado

[wild latch]

Pues compré un Nord VPN

Hice el pago correctamente ya me lo descontaron me llegó un mensaje de confirmación de la orden pero no me ha llegado la cuenta

[jovial prawn]

Y, que tiene que ver eso con Ticket Tool

Mandale un correo electrónico a Nord VPN y explicales la situación. Aqui no creo que nadie te puede ayudar.

[unkempt junco]

fecharam um ticket no meu server como vejo o usuario que fechou

[ember fox]

Hello. I have ticket bot in my server. When somebody opens a ticket, the ticket becomes accessible to all roles in discord. Can somebody help me to change it to only myself and one other role can access opened tickets?

[elder plover]

Me banearon permanentemente ?me sale código 600 en ink

[harsh epoch]

Hey there!
Could you check the following please

1. Check that the everyone role isn't listed as a support team role (Panel -> General -> Support Team Roles)
2. Check that the everyone role doesn't have permissions to view tickets (Panel -> Permissions -> Everyone Role Permissions -> View Channel ❌)

[elder plover]

I got permanently banned? I got code 600 in ink.

[humble sequoia]

@elder plover

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[elder plover]

So I won't be able to play Squid Game again?

[harsh epoch]

You're in the wrong place. We can only help with issues related to Ticket Tool.

[elder plover]

Uu ok thanks

[ember fox]

What panel, sorry? 😅

[harsh epoch]

On the dashboard, you'll need to check them for the panel currently having the issues

[ember fox]

Found it. I was scrolling discord settings for so long lmfao. Thank you for helping me solve! Cheers to you

Thanks @peak trail

[iron night]

Gave +1 Rep to @peak trail (current: #426 - 1)

[ember fox]

Ooh what is that? Haha

[olive ember]

Are you the admin?

[violet pasture]

Hello guys

[harsh epoch]

It's just yag's reputatation system, it'll trigger when someone says thank you and mentions a user or some variation of that

[iron night]

Gave +1 Rep to @ember fox (current: #426 - 1)

[ember fox]

That is lovely

[harsh epoch]

If you wanted to contact staff directly you'd be better to #🎫│make-a-ticket
Is there anything we could try to help with here?

[olive ember]

Oh, thanks.

[rancid dust]

Hey does anyone know why this is happening to support team? They have mod perms

Don't have access to ticket support tools, and cannot talk in closed tickets

[scenic forum]

Panel config -> permissions -> support team permissions -> edit closed -> view channel ✅

[rancid dust]

I think thats enabled already but let me check

[scenic forum]

Is the mod role marked as support team role?

[rancid dust]

Ah the mod role was in both support and additional role, chance that was causing the issue?

[scenic forum]

That could be possible I'm not sure as I never attempted to put the same role in both

[rancid dust]

uh update, issue still there

[scenic forum]

Can you run /debug inside the closed ticket?

And did you edit the correct panel?

[rancid dust]

Edited the correct one, um is debug information still useful? I have admin, and support team has moderator , debug might be showing my information instead

[scenic forum]

I just wanted to confirm the bots permissions with the debug, they seem good

[scenic forum]

I know I can check used debugs
So the mod role is marked as support team role and you're certain you edited the correct ticket/panel?

[rancid dust]

100% right ticket, and yes mods is a support role

[scenic forum]

Can you show me a screenshot of this setting. Preferably with the panel name visible at the top

[scenic forum]

I'm not sure sadly if the ticket is also the player report one
Please #🎫│make-a-ticket to receive a staff members help
Would appreciate if you inform me about the solution for learning purposes

[rancid dust]

Will do

[fallow kindle]

how do i make multiple ticket options in one panel

[scenic forum]

Using multiple buttons or a dropdown?

[fallow kindle]

drop down

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@fallow kindle refer to the embed above

[fallow kindle]

thank you sm

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #20 - 371)

[jade pivot]

When trying to open a ticket?

[fallow kindle]

Why does it say the bot is offline.. I’ve kicked it and rewarded it, tried to sync my server and it’s just not working

It’s been doing this for the past 10+ minutes and it won’t ever load

Nevermind fixed it, I had it as gold for some reason

[rustic vigil]

Que es esto?

Help pls

[humble sequoia]

@rustic vigil

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[harsh epoch]

Hey! Do any of your tickets use the forms feature?

[narrow plaza]

How to make ticke tool send a message after creating a ticket and then replying to it.

[harsh epoch]

Hey there! You can edit the ticket message by going to Panel -> Messages -> Edit Ticket Message

[narrow plaza]

No like, After creating the ticket I want the bot to send a message in the ticket and when someone replies to it i want the bot to reply back.

[harsh epoch]

It cant automatically reply to messages in the way youre describing

[rancid dust]

Update: No idea what the problem was, it just solved itself(?)
Only notable change was that I removed one of the ping

[jade pivot]

They do

[harsh epoch]

Could you check those forms have a title and no missing question fields, and then retest in new tickets

[jade pivot]

I'm on mobile rn and not home, will do it when home and update you

[harsh epoch]

Sounds good!

[jagged depot]

I need help

I got banned from the game and I want it removed.

[humble sequoia]

@jagged depot

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lucid cradle]

Hey how do i find old tickets,
im looking for some old information that was in a ticket.

[scenic forum]

You'd need to look through your transcripts of the ticket, if no transcript was made the ticket and everything inside is permanently lost

[tawny ocean]

J’ai besoin d’aide comment je règle le bot pour qu’il crée des ticket dans mon serveur (Mobile)

[supple lark]

What does this mean?

[scenic forum]

Panel config -> Forms -> Forms title
This field cannot be empty

[supple lark]

Oh thank you.

[iron night]

Gave +1 Rep to @scenic forum (current: #20 - 372)

[waxen bramble]

If you don’t delete tickets then you can look through the closed tickets channels or the transcripts. If you deleted the ticket and the transcript, then it’s gone

[hallow holly]

I changed the message preview, yet it didn't change. Why?

[waxen bramble]

Maybe wait a minute for bot to refresh and update?

[dull mulch]

When I click send to server it keeps popping this up

[halcyon stag]

The ticket bot doesn't have permission to view the channel or write in it.

[hallow holly]

it's been 7 hours

i resent the panel

nothing changed

[dull mulch]

I’ve gave it Owner roll

[halcyon stag]

Make sure to use use the correct pannel :)

[halcyon stag]

Try refreshing the website, if it didn't work open a ticket :)

[waxen bramble]

Are you creating the correct ticket?

[jade topaz]

who can help?

[fair spruce]

C

[scenic forum]

Can you use /debug in tha channel?

[jade topaz]

sec

[jade topaz]

yes but when i do it still dont work

[scenic forum]

The bot is missing these permissions inside the channel

[scenic forum]

Are you certain you edited the correct panel?

[jade topaz]

ok let me se

[jade topaz]

where can i fix it?

[scenic forum]

That message was not towards you

[calm pond]

anyone else having an issue where you can barely typ[e on message panel editor on discord?

i cant type here either

[scenic forum]

These fields require Ticket Tool premium to edit

[calm pond]

oh damn that sucks

theres no where for me to write something lengthy?

for free

and how did this person get multiple drop downs while im only limited to 1

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@calm pond refer to the embed above

[scenic forum]

Im afraid free ticket tool has a character limit

[calm pond]

yes im looking at this but

doesnt this limit me to only one drop down..? for 1 panel

[scenic forum]

Each dropdown option needs its own panel

[timber star]

what

no like the command /automation i want it to do it on every ticket

so i dont gotta do it manually

each one

[scenic forum]

The automation is by default starting automatically if enabled on the ticket

[timber star]

yes but its just 1 ticket tho

not all of them

[scenic forum]

You have to set the automation for every panel you have

[hallow holly]

a single panel, correct tickets

[scenic forum]

Could you show your panels?

[waxen bramble]

I’ll hand it over to happy since he has more experience than me….

[fathom knot]

Hello!! Does any1 know if its possible to add gifs instead of images to the ticket embed?

[humble sequoia]

━━ newlove's inquiry has been moved to a ticket ━━

[wind vigil]

How can I block a person's access so that they can't create tickets?

[harsh epoch]

Hey!
You can do this by adding a "Blacklist role"

You can block them from using all panels and commands by going to Server configs -> Blacklist roles

[past spoke]

وين العرب

[long herald]

How can i ban a hacker on Roblox by a ticket

[humble sequoia]

@long herald

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[long herald]

@humble sequoia

But I've seen ppl ban hackers of Roblox just by a ticket

[scenic forum]

You'll need to find the games discord if they have one and see if they have a ticket system

We cannot assist you nor do we know where you'd need to go to solve your issue

[long herald]

Ok thanks

@scenic forum thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #20 - 373)

[drifting carbon]

Minor issue im encountering, might be my own stupidity here, but setting a category open/ category closed doesnt actually seem to work? i have a open/created category and a closed category, but its still sending all tickets open or closed to the top of the server outside of any category

[harsh epoch]

can you check that Ticket Tool has permission to view and manage channels in both your open and closed category?

[drifting carbon]

It has admin via the ticket tool role

[harsh epoch]

could you dobule check that the categories are correctly set on the dashboard and that the bot definitely has those permissions?

[thin holly]

how to change required role to create ticket

[drifting carbon]

Definitely

[harsh epoch]

Do you have any channels inside these categories at the moment? If so, how many?

[drifting carbon]

Zero, brand new categories

[harsh epoch]

Try testing inside new tickets if you haven't already and see if any errors appear

[drifting carbon]

wym new tickets?

Open a new one? ive tried 5 different times if thats what you mean

[harsh epoch]

Yes, did you get any errors appear when you were creating them?

[drifting carbon]

Nope, none at all

[harsh epoch]

I'm not entirely sure then, you'd be better to #🎫│make-a-ticket and wait for a staff members help there

[celest vault]

Hello guys. I have a problem - when i open dashboard site, there's only dark-blue theme: bo words, buttons - nothing. How i can solve this problem? I reloaded my laptop but nothing happend. Also i tried to use VPN but also nothing. (Sorry if my English bad, I'm too lazy to open translater on telephone)

[topaz belfry]

I have a problem.
I connected Ticket Tool with Sapphire in the following way: Sapphire is responsible for collecting tickets, while Ticket Tool is responsible for creating them.
I have located the problem, but I don't know how to solve it. Ticket Tool always sees only one type of ticket, regardless of which one you select.

[jade topaz]

Whenever I create a ticket it doesn't get created into the category I selected in the dashboard.

[humble sequoia]

━━ The Unnamed Goose's inquiry has been moved to a ticket ━━

[crystal pendant]

Hi

My deluxe + is asking for pass code. When signing in ...can.you help

[humble sequoia]

@crystal pendant

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

#premium-tickets please

[nova jetty]

Hello, so i have ticket tool in my server. But when someone opens a ticket it is fine. But what happens is i can't transscript it. It says it failed. What do i do to fix that?

[scenic forum]

Hey!
Can you run /debug inside the transcript channel?

[nova jetty]

Alr, let me see if that works.

It says this

@scenic forum

[scenic forum]

The bot is missing these permissions inside the channel
Primarily Send Message to be able to post transcripts

[smoky fossil]

helpp

me helpp a add ticket no my server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@smoky fossil refer to the embed above

[smoky fossil]

plss

[foggy sparrow]

I believe Happy told you to go read above

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[foggy sparrow]

I see now what is wrong, do you mind doing /debug inside said server? It is more likely that you didn't add permissions on the server, the bot needs permissions

Mind doing /debug in the server where you are creating the panel?

And send a screenshot

[jolly python]

help

[harsh epoch]

Hey!
Could you run /debug in that channel and send me the result?

[jolly python]

ok

@harsh epoch

[harsh epoch]

In that case its probably missing permissions.

Make sure the bots got View Channel, Send Messages and Embed Links inside that channel

[foggy sparrow]

Just type /debug

[jolly python]

thanks it worked but is says donation ticket i just want it to say support

[iron night]

Gave +1 Rep to @harsh epoch (current: #40 - 105)

[foggy sparrow]

Ok, so that means you didn't give permissions to the bot

[harsh epoch]

Did you send the right panel into that channel? By default, it will use the same as what the panel is named on the dashboard

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[foggy sparrow]

Go to panels then permissions and read above

[jolly python]

how do i change the name to support instead of donation

[harsh epoch]

If youre talking about renaming a channel you can do so by using the "Rename" button on the panel config

[jolly python]

nvm i got it thanks lewis

you need help still

[foggy sparrow]

Please help him, I am kinda new to that

There we go!!

It should work now

[buoyant karma]

my payment just declined for premium bot, how long do i have until to pay, my next payment is this Saturday 😭

[scenic forum]

Please open a billing ticket at #🎫│make-a-ticket

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[dawn lake]

@foggy sparrow

[scenic forum]

Which bot are you using gold or white?

[near mango]

Hey

How can I restart ticket statistics?

To start again with ticket 0001

[scenic forum]

Hey!
On the dashboard select your panel and press Set Count to 0

[near mango]

Thanks

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #20 - 375)

[placid tartan]

its saying that bot doesn't have perms but it still sends the error message in the given channel

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@placid tartan refer to the embed above

[placid tartan]

and there is only one button which is create ticket with one emoji

[scenic forum]

The button emoji can only have an emoji, no text

[placid tartan]

hmm it works thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #20 - 376)

[scenic forum]

To add text Refer to the Button Text field

[placid tartan]

got it

[placid plank]

where to create ticket if i want to purchase through crypto?

[scenic forum]

Please open a billing ticket at #🎫│make-a-ticket

[short forge]

anyone know why i cant add a image url to the ticket tool embed editor

[harsh epoch]

Hey! Fields like image urls require premium to edit

[short forge]

ohhhhhhhh thank you

[molten ingot]

Hi guyss

[winged escarp]

How do I create a strike system and a ticket system on a server?

[molten ingot]

Hi

Please help me claim ticket

[winged escarp]

?

[molten ingot]

Help me

Please how to claim ticket

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@winged escarp refer to the embed above for a ticket system
Strike system isn't something ticket tool can help you with

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[scenic forum]

@molten ingot refer to the embed above to enable ticket claiming

[molten ingot]

so never give me ticket?

[scenic forum]

Can you explain the issue?

[molten ingot]

may explain is how to get claim ticket? And I'm not give me gun in street life ops gang

[humble sequoia]

@molten ingot

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[winged escarp]

What are panels for?

How do they work?

[molten ingot]

Idkk

[scenic forum]

Each panel is it's own ticket configuration

[molten ingot]

It's done?

[scenic forum]

You're on the wrong server. We cannot assist you

[molten ingot]

Nahh😭

Please help me

[scenic forum]

We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[winged escarp]

Can you explain further? I don't quite get it, so different ticket panels is like "ticket for mute" And "ticket for suspension" Is it like that

[scenic forum]

Correct. Each panel is it's own ticket type in your case that would be 2 panels aka 2 seperate ticket types

[winged escarp]

So would the members get a choosing to which panel they need help with if ever I add those types of panels?

I'm new to moderating so I'm sorry for having many questions

[scenic forum]

That totally depends on how you set it up. You can refer to #🎫│make-a-ticket to see an example with multiple tickets

[winged escarp]

Is the panels the languages?

[scenic forum]

No. Each panel is a ticket type
This server simply offers support for different languages so they have panels made into different languages to be able to help a broader mass of users

What you call it, how it looks like is entirely up to your own setup

[molten ingot]

Hey it's done?

[harsh epoch]

Youre still in the wrong place.

[scenic forum]

We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[winged escarp]

I think he's referring to a ticket he made, which there is a claim feature there and that's only for the mods to click I think idk, that guy is so lost

[scenic forum]

We cannot assist with tickets matters outside of this server hence we are unable to assist them

[queen sandal]

@humble sequoia I am also unable

[scenic forum]

Can you elaborate?

[molten ingot]

Hey waiting me tomorrow in claim?

[scenic forum]

We cannot assist you. You're on the wrong server.

[molten ingot]

nahh I don't not claim ticket?

[scenic forum]

We cannot assist you. You're on the wrong server.

[molten ingot]

ahh pero di ako makaka claim nang ticket kinabukasan?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[celest vault]

Hello guys, i have a problem - when i opens dashboard site there's only dark-blue screen. Somebody know how to solve this problem?

[tribal cedar]

I would guess just to delete cookies? Im not too sure

[foggy sparrow]

Ikaw ay nasa maling server, sila lamang ang humahawak ng lahat tungkol sa ticket bot. [ You are on the wrong server, they only handle everything regarding ticket bot.]

[celest vault]

It doesn't helped, but thx

[iron night]

Gave +1 Rep to @tribal cedar (current: #32 - 139)

[tribal cedar]

try a different browser?

[celest vault]

i tried edge but dont help

[tribal cedar]

Im not really good with browsers

When something goes wrong its usually clear website data and cookies

[celest vault]

i asked copilot about this but nothing help

[tribal cedar]

Well if you cant figure it out cuz I think we are alone you could always #🎫│make-a-ticket

[prisma sphinx]

Hey I need help

I want to setup ticket in my server but it is not working

[lunar solar]

Whats not working specifically?

[prisma sphinx]

I am using ( /setup)
But it is showing " The Application did not response"

[lunar solar]

Do /debug for me

You will get the same error

[prisma sphinx]

Thanks for help me my dear

Still not

[lunar solar]

Yeah that’s all good 2 secs

[lunar solar]

Ticket tool is missing:

• Send Messages ✅
• Manage Channels ✅

To your tickets channel please update these permissions

[potent cove]

The bot has been added to the server, but I can't access the bot settings.

[lunar solar]

You need to activate the White bot, see details below:

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will need to use the </botswitcher:1073837726702506004> command to select the White - Primary bot and be able to access your server's Dashboard

Note: Premium features will still work on the normal bot.

[prisma sphinx]

@lunar solar Hey how can i get premium bot

[potent cove]

The problem has not been resolved.

[lunar solar]

Do /debug

You will get the same error

[potent cove]

Yes, same error

[lunar solar]

Have you given Ticket Tool white permissions to the channel you are running the commands in?

[potent cove]

Oh I forgot, thanks a lot.

[iron night]

Gave +1 Rep to @lunar solar (current: #15 - 461)

[mortal hatch]

how could i link a channel in the Ticket Message, ive tried {#channel-name}, {1398961629772906597} and {#1398961629772906597} all these combinations (later two being channel id numbers)

[tribal cedar]

<#chatID>

Which is a role? &?

[mortal hatch]

with those sorta brackets instead of the ones i used previously? ty

[tribal cedar]

Np

[mortal hatch]

nop just wanna link a clickable channel link like this #💬│general-chat

thank you @tribal cedar

[iron night]

Gave +1 Rep to @tribal cedar (current: #32 - 140)

[tribal cedar]

Nps

[crystal pendant]

K

Hi I'm trying to login to deluxe + but needs a login code ....can you help👍

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pale ibex]

its say The application did not respond

[quartz elk]

Hey, I have a problem here. When I tried to log in to the website, it said that my account needed to be verified (it's been ready for 2-3 years). What should I do now?

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY permission in the channel where you try the command

[austere forge]

Please ensure your Discord account is verified (both email & phone number) - If there issue persists, you will need to contact Discord support unfortunately https://dis.gd/request

[pale ibex]

where i go

@austere forge

[austere forge]

Channel settings from your server Discord

[glass tundra]

how can i remove this question

that i dont need to close it too on a close request question

[covert swallow]

Turn off 2 step close

[drifting tide]

Hello, I want to know prices of ticket tool premium

[austere forge]

Refer to the embed below please

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[drifting tide]

Thanks a lot

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1175)

[rocky anchor]

Como entrar no jogo

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[burnt acorn]

Ykal

Yall

How to make his own invite link for a server i want to get invites

??

[unkempt vector]

Hello , i would like to make a ticket please

How can i do it please ?

[scenic forum]

Hey!
Is it an inquiry related to the Discord Bot Ticket tool?

[scenic forum]

https://support.discord.com/hc/en-us/articles/204155938-How-do-I-invite-friends-to-my-server

[unkempt vector]

No for assetto corsa

[scenic forum]

Im afraid youre on the wrong server then. This server is only for the discord bot ticket tool, we are unable to help you with your matter

[unkempt vector]

Oh sorry

My bad

[scenic forum]

Dont worry about it

[jade topaz]

tickettool is down

[harsh epoch]

It shouldn't be. What error are you getting?

[harsh epoch]

To solve the first error can you check your "Ranked" category and make sure that Ticket Tool has the "Send Messages" permission.

We'll sort the second one afterwards

[jade topaz]

oh ok

[ocean stump]

yo when i try to find the server that has ticket tool in it on the app i cant find it, just keeps saying this

any help?

and i know ive added the bot into the server

[harsh epoch]

Hey!
Even if you can add the bot, you need the Administrator permission or an allowed dashboard role.

Could you run /permissionlevel in your server?

[ocean stump]

lol im asking the owner of the server

wait does it have to be the server owner that adds it?

[harsh epoch]

Anyone with the Manage Server permission can add the bot. But you'll need the Administrator permission inside one of your roles to access to the dashboard itself

[finite raft]

im always getting the same error of limit

and i need to make a ticket

[ocean stump]

tried it and said the application didnt respond

[harsh epoch]

Make sure the bots got the permissions view channel, send messages and embed links in that channel and retry

[ocean stump]

it worked

[harsh epoch]

Are you staff in the server with the issue?

[harsh epoch]

Perfect! What was the result from permissionlevel?

[ocean stump]

this

or do you want me to run the command for the bot?

[harsh epoch]

Could you try using the Sync Servers button on the dashboard and seeing if your server appears after using that

[ocean stump]

there it is

[ocean stump]

it worked

[harsh epoch]

Glad it worked!

[finite raft]

no i don’t think so

can some one help me

i createt a new account to make a ticket but its not working

[harsh epoch]

If you're not staff inside that server then there's nothing we can do to help. I'd recommend to try reaching out to that servers staff by another means to let them know of the issue

[finite raft]

staff means worker for the server?

[harsh epoch]

Yes

[silver pewter]

I have a question. We are trying to set up ticket claiming so that when a ticket is claimed only a certain role can see the ticket in question, in this case, head staff and above. How would I go about setting it up so that only a certain role can see a ticket once it has been claimed?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[exotic bison]

@upper flower

[foggy sparrow]

Please do not tag people unnecessarily, specially not staff (Is forbidden)

[sick scroll]

Opa

[lost hearth]

I have a question. Our server has a lot of people whom have received the September 20th emails from Discord support. Regarding this breach we were curious if any mention or security updates were adjusted for Ticket Tool considering the transcripts that can be saved. Some server members are quite concerned about their information potentially being leaked. We have done what we can do to address these concerns but would like any additional information that could be helpful. Thank you

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jovial crow]

How do I start a ticket panel and put it in a channel

[queen pelican]

set-currency 💰

[foggy sparrow]

$panel

[strong saffron]

Ticket tool halloween

so pro

halloween

[queen pelican]

Ticket tool halloween

[distant pecan]

Does anyone know how to set up ticket tool?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@distant pecan refer to the embed above

[distant pecan]

Thanks

[eternal goblet]

hey guys

is it possible to download all ticket tool transcripts into one file?

[scenic forum]

Im afraid thats not possible
All transcripts are only stored locally on your server via the transcript message itself

[eternal goblet]

so theres no way to download them all at once

[scenic forum]

Correct

[eternal goblet]

ty

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #20 - 378)

[near swift]

Hello

How can i report bug rod ?

[scenic forum]

is the bug related to the discord bot ticket tool?

[left crane]

HELLO GOOD MORNING, I AM TRYING TO ENTER THE COMMANDS TO REMODEL MY DISCORD BUT THEY DON'T WORK, CAN SOMEONE HELP ME?

[scenic forum]

Hello
Can you elaborate?

[left crane]

IF I TRY TO USE THE SETUP COMMAND, IT SAYS THAT THE APPLICATION IS NOT RESPONDING, SAME WITH THE OTHER COMMANDS

[scenic forum]

Can you use /debug aswell as please stop using caps

[left crane]

soryyy

[thin holly]

is there any way we can keep the message of rename command

like it gets delete after renaming, i dont want to delete

[left crane]

yes

[left crane]

A banner pops up on me

[thin holly]

deejay

[thin holly]

you know?

[scenic forum]

Could you show?

[scenic forum]

I dont think thats possible im afraid.

That is not ticket tool

Please use the /debug command over the ticket tool bot

[left crane]

I still get the same message, error

[scenic forum]

ticket tool is missing all permissions within the channel.

[copper totem]

does anyone know how to use this? I need to put a custom emoji right there

I am lowkey slow

[harsh epoch]

Hey!
If you were using a custom emoji you'd need to format it like that.

So for example if the name was "emoji" and the id "123456789" you'd use:
:emoji: followed by the id

[copper totem]

ty bro

[copper totem]

oh btw how do I get the ID

of the emoji

[harsh epoch]

You can use /id following by the emoji you want to use

[copper totem]

works ty bro

[iron night]

Gave +1 Rep to @harsh epoch (current: #40 - 106)

[serene pumice]

Hello idk if I saw a post a while ago there was a post that the bot was shouting down

[austere forge]

the bot is fully online

[static hill]

Can we customize ticket tool white's pfp? if so how?

[austere forge]

Its possible, but you need premium subscription

[static hill]

Can we use trials?

[austere forge]

sure, In the premium tab on the Dashboard of your server you can activate the trial 7 day

[static hill]

Okay! how do we customize it?

[austere forge]

You can see the tab "Customize bot" on your Dashboard

Above the "Command config' tab

[static hill]

Okayyy!

thank you!!

[austere forge]

no problem!

[gray canyon]

my moderator rarely ever sees tickets made. they have to accept it onto their channel list, but they follow the category and have the admin role. can anyone try to point me in the direction of the problem?

[versed carbon]

How

Can I give my friend Access to premium bot

[mighty thistle]

You can always hit show all channels, which should help. The “admin” role is administrator access to the server?

[gray canyon]

yes!

[mighty thistle]

Okay

I'm trying to remember how favoriting channels works.

This shouldn't be an issue if they have administrator access, I think. Does the channel category have 45 or more channels?

[mystic locust]

Sm is harassing my bro help

How can I report

[gray canyon]

it does not

[cunning lance]

Can anyone help me?

[harsh epoch]

What is it you need help with?

[cunning lance]

I'm starting a server, I wanted to know where to create a ticket channel and how

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[harsh epoch]

@cunning lance refer to the embed above for information about how to set up Ticket Tool

[cunning lance]

Thank you very much

[iron night]

Gave +1 Rep to @harsh epoch (current: #40 - 107)

[hardy sequoia]

Sabe me dizer quando vai chegar esse desconto de novo

[humble sequoia]

@hardy sequoia

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[hardy sequoia]

Só queria saber mesmo

[versed carbon]

Eyyy

How can I give my mate access

To premium ticket tool fast

[scenic forum]

Hey!
If you have access to the servers dashboard you can click on the Premium at the top left to start a premium subscription for their server

[versed carbon]

I did

But my Mod can not access like edit anything

[scenic forum]

Can you tell them to click the refresh icon?
The Premium window would need to show Active for them to be able to change premium settings

[versed carbon]

And then

Wait

[split root]

My iboplayer is not working

[humble sequoia]

@split root

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[polar dawn]

@scenic forum is this something I can set up in my server? Or is this custom to this server

[split root]

@humble sequoia my iboplayer is not working tried password but still no good

[harsh epoch]

You're in the wrong server, we can't help

[scenic forum]

You can do it on your server aswell. Thats simply a custom command!

[polar dawn]

So someone has done a command, it hasnt done it because of a trigger word?

[scenic forum]

I used the command $tts which triggers that specific response

[polar dawn]

Ah I thought it saw the word and did it by itself aha

that wouldve been quite cool

[scenic forum]

That would also be possible using Regex triggers

[polar dawn]

Seems interesting, I have never heard of it

[scenic forum]

If you put the trigger on Regex help
it will response to any messages containing help in their message regardless where in the message it has been said

You can also do alot of conditions for it but regex can become quite easily very complicated due to its nature

[polar dawn]

Thanks for the help! Now its all about making the command look nice like that

[iron night]

Gave +1 Rep to @scenic forum (current: #20 - 379)

[scenic forum]

If youre on phone you can copy paste the embed and receive its raw format so you know how they made it look like that specifically

[polar dawn]

Tried that and it won’t copy and paste aha

[scenic forum]

``We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket ``

The diff inside the block followed by a new line on - results in the text appearing red a + would result in it becoming green

[mighty thistle]

I'm sorry I missed this! I would have you #🎫│make-a-ticket, as the support team can help you debug further. 😄

[gray canyon]

no worries at all, tysm!! i asked them if they have show all channels enabled but havent gotten an answer yet. i'll make a ticket if they have it enabled!!

[gloomy dome]

Is there a guide for moving from premium to free? Our server owner left and I am trying to sort things out.

[dim fiber]

Any bots that I can add , where people will join to my server ?? Cuz I really do wanna make new friends

[scenic forum]

Most importantly would be swapping from the premiumbot to white
Alot of the configs automatically revert to the free setting once premium expires

[cunning pasture]

what perms i need to use the ticket bot and create panels

[scenic forum]

To setup panels you'd need administrator or a dashboard role by an administrator

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 11, 2025, 12:03 AM

[agile tusk]

Help

[humble sequoia]

@agile tusk, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[agile tusk]

How to make multi panel

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@agile tusk refer to the embed above

[agile tusk]

I would like to make embed also

@scenic forum

[scenic forum]

Please dont ping me
All panels are by default in an embed format

[cold urchin]

Anyone able to help me? Why are my tickets going to random categories when I press delete?

They aren't deleting.

[scenic forum]

You're most likely having storage mode enabled
Server config -> storage mode enable

[weary plaza]

Not letting me use any commands

[scenic forum]

Can you use /debug on your server

[weary plaza]

I’ll try

[cold urchin]

Thnx

[sand ether]

I was about to help him. Guess you beat me to it.

[scenic forum]

The bot is missing the send message permission inside the channel

[weary plaza]

Oh ok!

[ashen grove]

Hi

Don’t can’t setup ticket can’t you help me

[scenic forum]

Can you use /debug on your server

[ashen grove]

See

[scenic forum]

The bot is missing the send message and attach files permission in that channel

[ashen grove]

Can’t you DM me

[scenic forum]

I cannot
All support must be done within the server

[ashen grove]

Now I how maker that

[scenic forum]

You enter the channel settings -> permissions -> select ticket tool -> grant the 2 specified permissions

[ashen grove]

I don’t know English very more

[scenic forum]

Like this enable send message and attach files

[ashen grove]

We’re I go

[scenic forum]

Hold down on the specific channel -> edit channel -> permissions -> add member -> ticket tool -> send message and attach files ✅

[ashen grove]

Tysm

@scenic forum tysm

[cold urchin]

What if I want to keep it on but dont want to see the tickets go to other categories.

Anything I can do about that?

[nova wadi]

Como hago que notifique un rol cuando abro ticket

[cold urchin]

Anyone able to help?

[dusky sand]

i made a gang/family application where can i see if it got accepted ?

[scenic forum]

Then you'd need to select the same category in storage mode categories as your tickets

[humble sequoia]

@dusky sand

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shrewd magnet]

How much rep do I need to get access to premium support?

[shrewd magnet]

Yo what’s your query

[cold urchin]

Yk how when you enable storage mode and the tickets overflow across other categories. How can I keep it on but at the same time not have these tickets end up in random categories when I delete them?

[shrewd magnet]

Hmm, when you mean random categories you mean that it ends up in categories that aren’t in their supposed place? This could mean one of two things, one, your allocated category has too much channels that discord cannot allow more than that, or do you mean seperate tickets end up in seperate categories?

[cold urchin]

Well sort of. I have storage mode on but I don't want tickets to yk overflow into other categories and I cant just keep making new categories so that the tickets can store themselves in them. Any other storage method?

[shrewd magnet]

Just before I make my final decision, sorry for asking too much questions, but does these unallocated ticket channels go to an uncategorised place, or somewhere else?

[cold urchin]

They go into other categories like my general category

[shrewd magnet]

Ok

[cold urchin]

Does ticket tool have another storage system so that i dont gotta make like 100s of storage categories for all the ticket.s

Because now that I delete them they end up in categories which I dont want them to be in.

[shrewd magnet]

You need to properly configure the storage categories

[cold urchin]

Ik what your trying to say. But what im trying to say is I already got like 10 storage categories and I already used em all up so is there another storage solution? Because I started to delete the recent tickets and they ended up in some of my other categories

[shrewd magnet]

1. Go to the ticket tool bot dashboard
2. Find server configs
3. Find the “Server Storage Options” section
4. Check “Storage Categories
5. Set up a Dedicated Storage Category

[shrewd magnet]

That means you got 500 tickets?!

[cold urchin]

I dont think you get what im saying. Ive already done that. I have like 5 selected categories dedicated.

[shrewd magnet]

Damn that’s big!

[cold urchin]

Yes. Im just wondering if there's any other way I can deal with it.

[shrewd magnet]

What do you want from the benefit?

Like what do you want to fix?

So you mean that tickets go into categories for example IMPORTANT and GENERAL

[cold urchin]

Yes

I delete them after dealing with them and then they end up there because the storage categories I assigned are full.

[shrewd magnet]

You should clean up tickets that aren’t being dealt with

Or that was there for too long. To get a better idea, may I join your server?

[cold urchin]

Anything else though?

[shrewd magnet]

And get access to tickets

[cold urchin]

This is my alt account so I won't be able to invite you. My main is currently down so im just working with my friends using their acc for now.

[shrewd magnet]

Ok

That’s the only way I can think as of now

[cold urchin]

So theres no other way of storing them right?

Just those categories?

[shrewd magnet]

That’s what I can think for now

For more info, open a ticket #🎫│make-a-ticket

[cold urchin]

Thnx for trying lol

[shrewd magnet]

Np

[shrewd magnet]

Can you ping me and say ty that way I could get rep

[iron night]

Gave +1 Rep to @cold urchin (current: #426 - 1)

[shrewd magnet]

Oops

[cold urchin]

@shrewd magnet ty

[iron night]

Gave +1 Rep to @shrewd magnet (current: #166 - 4)

[shrewd magnet]

Np

[lunar reef]

Is it possible to add more buttons in a panel?

[waxen bramble]

Yes.

[lunar reef]

How

[waxen bramble]

Dashboard -> Panel -> Attached Panel

[lunar reef]

Ty

[iron night]

Gave +1 Rep to @waxen bramble (current: #135 - 6)

[glossy salmon]

@iron night Bassicaly, i got preauim free trial, and i enable 2 settings on it 1. when u close ticket it auto transcript 2. automatically close ticket when person leaves server. When it ran out, number 1 and 2 should have kept on going as i saw other servers doing this too. Finally, number 1 dosent work even tho it should and number 2 i want to disable but i cant. I wanted to keep it but when person leaves, it dosent auto transcript. Help me

[slender minnow]

Can you please open a ticket so that I can take a closer look at the issue?

[glossy salmon]

ok

#📌│automated-support

[slender minnow]

You can open one from #🎫│make-a-ticket

[foggy sparrow]

Curious question for dev, how do you keep the bot alive 24/7?

[scenic forum]

Discord bots use hosting services to be able to have a 24/7 update

[foggy sparrow]

Is there a free versh?

[scenic forum]

Early hosting could be done on your own pc but eventually you'd need a running server to host It due to the workload and capacity

Even if youd host it yourself you'd pay the equipment and 24/7 uptime in electricity bill

[vast walrus]

If I have an open ticket and the ticket is erased, how do I erase it?

[scenic forum]

Could you elaborate what you mean with erased?

[scenic forum]

You should be able to see #premium-support and #premium-tickets given your premium role

[vast walrus]

I have a server. I opened a ticket and tried the ticket. It worked fine. I opened a ticket and did a close. When I opened another one, it told me that I had a ticket. I did it.

[scenic forum]

So youd either need to delete your open ticket or increase the amount of tickets you can have open per user

[foggy sparrow]

I guess self hosting is difficult and using fly.io free tier is not going to cut it, since the server is 14k+ people

[vast walrus]

I don't understand؟

im owner server

[scenic forum]

What is your native language?

[vast walrus]

arab

[scenic forum]

With that size your only option would be paying a hosting provider

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[scenic forum]

@vast walrus ^
They may be able to assist you better

[gentle hare]

anybody - why game is not logging in

[humble sequoia]

@gentle hare

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gentle hare]

no moderators or so called admins responding

[foggy sparrow]

Lmg, it will cost tens or hundreds of dollars per month

[scenic forum]

Im afraid that is outside of my knowledge

[hot radish]

Hello,
I'm having an issue with purchasing a Premium subscription on your website. The prices for both the annual and monthly Premium plans are not displayed. Furthermore, when I proceed to the payment stage, an error occurs.
I have attached screenshots below that illustrate the problem.
Could you please advise me on how I can pay for and obtain the Premium version after my 7-day trial? Thank you for your assistance.

[scenic forum]

Hey!
Please open a billing ticket at #🎫│make-a-ticket

[simple shard]

how do i make a multi panel?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@simple shard refer to the embed above

[simple shard]

wheres attached panels?

[scenic forum]

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

[hot radish]

Thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #19 - 381)

[simple shard]

i cant find it

[scenic forum]

look for the option Panel

[simple shard]

ohh okay thank u sm

[sand ether]

.

[grizzled parcel]

Nice to meet you. I was just banned, but I don't know why. I'd like it lifted if possible.

[humble sequoia]

@grizzled parcel

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[crisp lark]

is the bot down

[worldly helm]

Hey
No, what makes you think that?

[crisp lark]

hey!! im trying to set up ticket bot but it keeps saying "this appication did not respond", i've tried a few times over the last 30 minutes

[worldly helm]

Please try using the /debug command in that channel.

[crude frigate]

How i can make like this

[worldly helm]

The bot is missing the View Channel permission for the channel named mod-bots

[crisp lark]

still not working

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Heya! 👋
Please refer to this

[crude frigate]

What ?

[worldly helm]

Refer to this guide^

[brittle nebula]

Hello there, i have a little issue. I created a category where @ everyone has permissions to see. When a new user is joining he can click on a panel, no issues. However when his channel is getting created he is losing the read history. I checked the server settings on discord and I also checked the everyone opened permissions

[crisp lark]

thanks for your help i feel stupid now sorry for wasting time 😭

[iron night]

Gave +1 Rep to @worldly helm (current: #6 - 998)

[worldly helm]

Hey 👋
Please #🎫│make-a-ticket

[brittle nebula]

i fixed it

apologize for wasting time

[worldly helm]

No worries 😄

[leaden escarp]

Hi, i'm not able to edit the "Opened Message" text

[neon latch]

Does anyone know how I can change the green color of the embed?

[scenic forum]

Hey
The darker ones messages require premium to edit

[ancient spire]

Can someone help

I’m tryna add ticket tool to my friends server

But on the dashboard/manage server thing

I can’t see her server at alll even after I invited it

[scenic forum]

Can you use /debug on that server?

[ancient spire]

Lemme see

Yea

Do I do that?

[scenic forum]

Yes on the servers dashboard you cant access

[ancient spire]

huh, where do I use the debug? Which channel

[scenic forum]

Any on there is fine

[ancient spire]

It says

“The application did not respond”

[scenic forum]

The bot is missing the send message permission in that channel

[ancient spire]

How do I give it that

[scenic forum]

You'd need administrator or a dashboard role set by one to access the dashboard

[scenic forum]

Via the discord channel permissions

[ancient spire]

Okay so it if I did it, clicked debug, it sent a long message
Do I click clear cache?

[scenic forum]

No I just wanted to check your permissionlevel with it
You'd need administrator or a dashboard role set by one to access the dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 11, 2025, 2:24 PM

[ancient spire]

O okayy

So

I need to like make a dashboard role?

[scenic forum]

Or have a role with administrator on your user on the server

[ancient spire]

Okay so my friend did that

The administor thing on permissions for me

[scenic forum]

You should be able to access the dashboard now

[ancient spire]

IT WORKED

UR AN ANGEL

UR A BLESSING

I WISH U THE BEST DAY EVER

[scenic forum]

U too

[ancient spire]

uhh I have one question

I was testing it with my friend
We made a ticket and somehow another member typed on it?

[scenic forum]

Did the other member have a support team role?

[ancient spire]

Nop

[scenic forum]

Can you check these settings
Panel config -> permissions -> everyone role permission -> edit opened and closed -> view channel ❎

[ancient spire]

Both X

[scenic forum]

Can you run /debug inside the ticket?

[ancient spire]

Ye but also I noticed something

For some reason I can @ other roles in the channel

[scenic forum]

If you have administrator you have by default every permission

[ancient spire]

I see..

I did it again and

I @‘d the GIRL who messaged

she didn’t talk

did it work?

[charred forum]

/add ---> user : @'d girl

on ticket

[scenic forum]

Do you see any other member online in the ticket member list?

[ancient spire]

Let me see

[scenic forum]

Refer to community channel rule 1 in this channels pins please

[ancient spire]

Yes but our online friend is @‘d and for some reason hasn’t spoken I don’t think she can see it

[scenic forum]

If they are visible in the member list they can see the channel

[ancient spire]

O

Well I gtg eat so I’ll see what I can do later

[ancient grove]

i want to copy the settings from one server to other can i?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[scenic forum]

Refer to the embed above
Note it's only available for server owners

[ancient grove]

the panels will also transfer?

[scenic forum]

Yes

[zenith fiber]

what code?

[scenic forum]

Can you elaborate?

[zenith fiber]

Well, where did that new code come from if the Discord server is still closed?

[plucky fern]

Hi, my account was suspended for “inorganic engagement (MONARCH)”.
I have already sent an email to [e-mail] with proof showing that my views came from Instagram’s official Boost feature.
Please check my appeal or guide me on the next step.
Username: [MotiveAF]

[scenic forum]

I'm sorry I don't know what code you're referring to

[humble sequoia]

@plucky fern

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[stuck marsh]

how do i do this?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

Refer to the embed above

[stuck marsh]

DO I HAVE TO PAY?

[scenic forum]

No it's a free feature

[stuck marsh]

?

where now?

[scenic forum]

You're at the wrong window
Panel config -> Forms

[gaunt condor]

How do i get this to show in the ticket once its filled out

[harsh epoch]

Hey there!
Make sure to enable "Auto Display form responses in ticket message" under dashboard -> forms

Alternatively you can use the variable {create.form.x} to display a specific answer in your ticket message

[gaunt condor]

Thank you @harsh epoch

[queen sandal]

@scenic forum @queen sandal

[scenic forum]

Please do not ping me for support
Please state your inquiry and someone will assist you when they have time

[queen sandal]

@harsh epoch

[scenic forum]

Please don't ping members for support
Please state what you need help with and someone will assist you when they are available

[eager trellis]

Can an agent DM me please? I have a question about a Picture I made

[scenic forum]

All support must happen within the server.
Can you elaborate what this is about?

[eager trellis]

I made an image on AI but apparently it goes against guidelines

[scenic forum]

This server is just for support with the ticket tool bot itself.
You're on the wrong server I'm afraid

[eager trellis]

Can you point me in the right direction please?

[scenic forum]

Im afraid we don't know which Support Team you need to contact to get your issue resolved.

[eager trellis]

Can I show image here? it's not adult themed or anything

[humble sequoia]

@eager trellis

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[eager trellis]

So your telling me that a Support Group, with all these channels for Support can't help at all? So what Do you help with then

[scenic forum]

We offer support for the ticket tool bot which provides the ticket system itself.

[eager trellis]

I simply need an opinion on whether an image i made goes against community guidelines

[pseudo ravine]

You've been told that we cannot help you. We only provide support for the Ticket Tool Discord bot. We're not affiliated with any AI you're referring to

[eager trellis]

its not the AI I used! its the Image! the result, not the ai itself

[pseudo ravine]

We still cannot help you

You should ask the support team of the AI you used

[wheat briar]

hello, is it any ways possible to have a transcript even tho you havent saved it?

[harsh epoch]

Hey!
Unless you were either DMed it from the bot, or it was saved by the servers support team, then no

[wheat briar]

Thank you very much!

[iron night]

Gave +1 Rep to @harsh epoch (current: #40 - 108)

[sharp lintel]

Help

@iron night @iron night

[sand ether]

Hey, how can I help?

[calm wadi]

Hi.... What the solution to this problem?،،

l Gave the bot all permissions

[scenic forum]

Hey
Can you run /debug inside that channel?

[scenic forum]

Thats a ratelimit, try again once the timer has run out

[steel saddle]

How to fix a blocked account?

[humble sequoia]

@steel saddle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quaint geode]

yo how to make it so the closed tickets saves in a specific category itself

[steel saddle]

ok

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[scenic forum]

@quaint geode refer to the embed above

[quaint geode]

Oh it works, thanks!!
I want to ask another question that how to make it so the ticket opens with a font in its name

[iron night]

Gave +1 Rep to @scenic forum (current: #19 - 383)

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[scenic forum]

@quaint geode refer to the embed above

Note: This is a premium feature

[quaint geode]

I'm broke

...

[past scroll]

Can someone help me my tickettool isnt responding

[scenic forum]

Can you use /debug on your server?

[past scroll]

whats this mean

[scenic forum]

The bot is missing the Send Message permission inside the channel

[past scroll]

now what i do?

[scenic forum]

Now the bot will respond to your commands

[past scroll]

okay tysm

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #19 - 384)

[earnest anchor]

figured it out.

okay so i bought premium but i bought in a server where i am not the owner basically i bought it for my friend

how to give him access to the dashboard?

or am i only the person who can access the dashboard since i bought premium

[scenic forum]

Everyone with admin or a dashboard role can access the servers dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 11, 2025, 8:46 PM

[earnest anchor]

thank you kind sir

[iron night]

Gave +1 Rep to @scenic forum (current: #19 - 386)

[icy knot]

how do i fix this 😭

[sharp lion]

@harsh epoch pls panel

sorry

[scenic forum]

Make sure ticket tool has
View Channels and manage Channels in the #Ticket Cagetory

[scenic forum]

Please dont ping members for support
State what you need help with and someone will assist you once they have time.

[sharp lion]

oh

[icy knot]

oh cheers mate'

[earnest anchor]

do they have a role for premium subscribers

[scenic forum]

There a premium subscriber role yes

[earnest anchor]

how to achieve?

[scenic forum]

You need to have dashboard access to a server with premium as far as i know

[earnest anchor]

yeah i have

[scenic forum]

Can you type /debug on your server?

[earnest anchor]

okay let me try

[scenic forum]

Follow the bots response

[earnest anchor]

okay

[scenic forum]

Can you try typing /debug again?

[earnest anchor]

i did

it showed me a long list of stuff

[scenic forum]

Can you check if you can access the dashboard?

[earnest anchor]

yeah i have access

okay

[scenic forum]

You have the role now

[earnest anchor]

alright thanks

[unreal yacht]

it does not let me make a ticket

nevermind

nevermind again

it does not work

[faint hearth]

.

[scenic forum]

Can you press this icon on your dashboard?

[scenic forum]

Can you elaborate?

[unreal yacht]

it just send me to here

it say it fail

[scenic forum]

Can you show your server having Premium active?

[scenic forum]

Can you show what you mean?

[compact verge]

how do i add ticket tool into my server and like ping me for reminders and make tickets

[scenic forum]

click on @pseudo glen and press add app and select your server
Ticket tool doesnt offer a reminder feature

To edit the Message Content on the panel yes

[compact verge]

how to invite it to a serv

[scenic forum]

Please read my message

[scenic forum]

We cannot assist you
Youd need to reach out to a staff member on that server and get them to delete some channels

[unreal yacht]

they alr did

[compact verge]

how do i get it to make tickets

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@compact verge refer to the embed above

[unreal yacht]

hello

[scenic forum]

We cannot assist you
Youd need to reach out to a staff member on that server and get them to delete some channels

[unreal yacht]

ok i will try

[compact verge]

ok i did that and i want to do like if i close it i want to be able to say ,close and it'll close

[scenic forum]

Youd need to change the bots prefix to , in that case
Check the Server Config on the dashboard for that matter