🆘│community-support

[rough quiver]

Hi

So I’m trying to have the same pannel because I want more than one selection

[harsh epoch]

You can only use one panel, one time. You'll have to use another for the second option

[rough quiver]

It’s not letting me choose the same pannel

So then…

Dm me priv there’s a timer in here

[harsh epoch]

Support has to stay in this channel

[rough quiver]

Oh

[harsh epoch]

You'll have to create another panel and then select that one for your dropdown item

[rough quiver]

But

I want it like this

I don’t wanna have

1 ticket in each

[harsh epoch]

There won't be. Once you create a panel, it'll show in the selection for you to add it to your dropdown

[rough quiver]

Ok I’ll see

Wait then

[halcyon ridge]

hi guys we just added the ticket bot to our server and i’m not sure how to make it so mods are added to the submitted ticket

[hushed perch]

Why is this happening? I have admin perms and the bot has admin perms.

[harsh epoch]

$help

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[harsh epoch]

@halcyon ridge Refer to the embed above

[harsh epoch]

Can you run /permissionlevel in your server please?

[hushed perch]

It's fixed! Thank you so much!

[iron night]

Gave +1 Rep to @harsh epoch (current: #44 - 82)

[hushed perch]

❤️

[halcyon ridge]

thank you!!

[iron night]

Gave +1 Rep to @harsh epoch (current: #44 - 83)

[tidal prawn]

Oii

[light halo]

Yall how do I do this?

Like add this

[mighty thistle]

That's multipanel mode! It seems they used another app to send the embed and image above. But then they made their panel message just buttons.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[light halo]

I’m still confused could you do a video tutorial how to do ital

[hushed perch]

Why is this happening? When I send the ticket panel out, it sends that message.

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[harsh epoch]

@hushed perch Check the fixes in the embed above

[hushed perch]

Thank you

[stray bone]

how to fix?

[mighty thistle]

I cannot. I would have you #🎫│make-a-ticket for more in-depth support!

[hushed perch]

All the emojis are normal discord ones. It still doesn't work.

[harsh epoch]

Did you use the emoji picker on the dashboard?

[hushed perch]

Yes

[harsh epoch]

Can you show me the dashboard page with the create ticket button?

[hushed perch]

This?

[harsh epoch]

Yep! Can you try removing the emoji and toggling Button emoji to off just to check it's definetly that one causing it

[hushed perch]

done

[harsh epoch]

did it send correctly that time?

[hushed perch]

let me check

[hushed perch]

still doesn't work

[harsh epoch]

Do you have any linked panels? Such as dropdowns

[hushed perch]

ohhhh I do

it workedd!!!!

[hushed perch]

thank you so much

[iron night]

Gave +1 Rep to @harsh epoch (current: #44 - 84)

[harsh epoch]

no worries

[jade topaz]

does somebody know why i cant redeem the 7 days free premuim

[umbral flax]

Does anyone know why, despite having the enabled, the claim button doesn't appear on the tickets?

[umbral flax]

Premium only option?

Gotchya thanks, just recently changed from the discontinued ticket bot so I'm new to this

[jade topaz]

so i cant use the 7 day free trial

i claimed it

but it still dont work i refresh site i did everthing

[violet yoke]

yo '

[scenic forum]

You still having the issue?

[jade topaz]

yea

[scenic forum]

Is it the first time you tried to redeem the trial?

[jade topaz]

i really dont know

i dont think so

[scenic forum]

The trial for 7 days can only be tested once on a server

Can you use /debug on your server?

[jade topaz]

what now

[scenic forum]

Seems like you had already used the premium trial in the past meaning your server isn't eligible for a second premium trial

[jade topaz]

ahh

[untold ledge]

Hi, how do I contact someone who can resolve the ban issue?

[grizzled lynx]

how do i verify in the other server

[prisma folio]

Is there a way to make the bot automatically send an image as well when someone opens a ticket?

[humble sequoia]

@untold ledge @grizzled lynx

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[onyx solar]

How to change "buy spawners" to "tickets"?

[harsh epoch]

Hi!
To change the message go to dashboard -> Messages -> Edit panel message -> Embed editor

If you wanted to change the name of the option itself, dashboard -> Dropdown Style and rename the item there

Transcripts aren't stored here, so unless you were DMed a transcript or that server generated a transcript then no

Best case is the server saved a transcript when the ticket was closed, so it could be worth reaching out to that support team
but there isn't a command to check for them

If the server didn't save the transcript, then the contents of that ticket is lost

[harsh epoch]

You'll need to press on embed editor to edit it

[rigid hinge]

Does Ticket Tool have an option to increase ticket creation cooldown?

As in, if I only want members to be able to create a specific ticket up to once per day for example?

[harsh epoch]

Unfortunately not

[rigid hinge]

Thanks! Do you have any ideas on how to have a similar alternative?

[iron night]

Gave +1 Rep to @harsh epoch (current: #44 - 85)

[hollow helm]

you have to own server for it to work?

[harsh epoch]

Not for a cooldown as such, but you can change the amount of tickets a user can have open at once if that helps what you're trying to do?

[rigid hinge]

No, server administrators can manage panels

[hollow helm]

because the server wont show up

[rigid hinge]

Unfortunately that alone won't be enough 😔

[harsh epoch]

in that case I can't think of anything that could work, it would be a nice feature though

[hollow helm]

anyone know why

[rigid hinge]

Try reloading the page?

[hollow helm]

under the "servers with ticket tool"

[hollow helm]

this has been done 1000 times

[tribal cedar]

tried deleting cookies?

[hollow helm]

nope

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

@hollow helm Refer to the embed above please

[hollow helm]

the thing is i was able to do with another bot is it owner who need to do something or

cause it say lvl 0

[harsh epoch]

If it's responding with level 0, then you don't have any permissions within that server. You'd need either the Administator permission, or an allowed dashbaord role in order to access the dashboard.

[hollow helm]

cause i have admin so you mean i need something more

[harsh epoch]

Can you show me that your discord role has the permission allowed?

[hollow helm]

no your right i dont have "administrator"

thanks

[austere radish]

Hello! I need your help. I want to verify my Discord server through voice chat. Can you tell me how to do this? I searched online for help but couldn't find complete instructions. Please advise...

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[outer stirrup]

Hi, I wanted to know how I can add support to my server.

[tribal cedar]

Support like a ticket tool bot?

Go to the website http://tickettool.xyz and click bot invite at the top of the page

@outer stirrup^^

[outer stirrup]

Thanks

[tribal cedar]

Np

[tender field]

Do you have ads?

by credit ? Or any else payment way

[tribal cedar]

There is a free and a paid service

Ads? No

[tender field]

Even about 100 dollars ? I mean around it

[tribal cedar]

No ads at all and I dont know the price of premium or w.e. its called today

[elfin trail]

I dont understand why my members can not create a ticket

[covert swallow]

Are they getting an error?

[sharp epoch]

Please I need to link my wallet

[copper loom]

Pld

Pls

[final schooner]

I'm struggling with this. I followed a tutorial from what I thought was to the tee, but I click the ticket button and it only gives the message ID in the designated channel to be sent to.

[scenic forum]

Can you show what you mean with the message ID?

[final schooner]

also, thanks for using the reply

[iron night]

Gave +1 Rep to @scenic forum (current: #22 - 344)

[eager epoch]

anyone free to help?

[shut bolt]

$help

oops

[eager epoch]

well

[shut bolt]

well the bot died

[eager epoch]

i couldnt find it thereto be honest

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[shut bolt]

there we go

[eager epoch]

basically i alr have a ticket system but its the simplest it can be

and id like to make it ask for 3 diff categories of tickets

but i forgot how as discord has changed quite alot

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[eager epoch]

i see

[shut bolt]

Let me know if it's clear or if you need additional information on it

[eager epoch]

lemme check now

so when i click this it will open a small ui asking which category of help is required?

or just different emojis doing that

[shut bolt]

Ah I see. Not really, what you can do is something similar to #🎫│make-a-ticket, each button for a category

[eager epoch]

and then in the same category it will rename the ticket to the name

whatever it is>?

basically, i want 3 categories, Premum, Errors, Account Slots

premium*

and its currently like this

[shut bolt]

You would need to create a panel for each button you want to have. Then each panel would have it's independent settings, name, category, all the pack

[eager epoch]

and how would i do such?

[gusty flare]

Good evening, do you have any idea why it's not ping/pinging ?

[shut bolt]

Head into your server's dashboard and create a panel for each, check the message below that depicts how to link them step by step

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[shut bolt]

Do you have the role? Does the bot have the Mention Everyone and All Roles permissions?

[gusty flare]

omg thanks u !!
I have the role but it was the bot that didn't have the required permission!

[iron night]

Gave +1 Rep to @shut bolt (current: #3 - 1534)

[shut bolt]

No problem

[scenic forum]

Since I didn't see anyone answering yet
Is command style enabled for your ticket?

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[scenic forum]

@final schooner refer to embed above

[final schooner]

Thanks. I'll take a look and update you when I'm back at my desk.

[iron night]

Gave +1 Rep to @scenic forum (current: #22 - 345)

[short dove]

Hey

I don’t have stb full access but I got the shirt

[humble sequoia]

@short dove

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cosmic stratus]

when someone tries to make a ticket it says no permission to cretae a ticket

[silent compass]

our tickets stop being moved to the closed catagory in discord and they just sit there, is there any troubleshooting/documentation i can find for this?
(All the pannels have it set up to the closed catagory, closed catagory has less than the limit of channels, about 20, it has all perms for the closed catagory) thanks in advance♡

[pseudo patio]

hello everybody, i just have question. i search since 2 hours how to desactivate the notification message send by the ticket tool in the channel with pannel bottom. Do you know where is the option to desactivate notification ? thx a lot

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[scenic forum]

Hey
Could you show which notification you mean?

[scenic forum]

Do you currently have tickets within the closed category?
If yes can you run /debug in one of them

[scenic forum]

These notifications are ephemeral. Meaning only the user using the button can see them. Nobody else
They can not be disabled

[pseudo patio]

okey thx

[marsh sphinx]

I don't have access

[harsh epoch]

Do you have the Administrator permission in that server?

[marsh sphinx]

Yes and im the owner rn

[harsh epoch]

Try using the Sync Servers button on the home page, if that doesn't work try relogging

[marsh sphinx]

Ok

stilll dont workl

[silent compass]

Mmh no i cant even remember the last time one of them went into the closed catagory, so theres none there, i just havemt got around to asking about it before now aha

This is what i got from the debug and the link

https://discordapp.com/channels/509192800865353738/662692902245498910/1422345038553288796

[scenic forum]

And can you confirm that the closed category is selected on the dashboard?

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[harsh epoch]

Can you run /permissionlevel in that server?

[silent compass]

Yeah its all selected! Its a panel so i jist added it to all of them

[harsh epoch]

Can you send a screenshot of what your categories page looks like?

[silent compass]

Sure! Like in my server?

[harsh epoch]

On your dashboard.
Dashboard -> Categories

[silent compass]

Ive also tried to make new panels seperate from the ones i already have but it does the same thing

[harsh epoch]

And the debug from earlier was run inside your closed tickets category?

[silent compass]

Mhm! I just ran it on a ticket i manually moved there though, its from the panel with tickettool, but i manually moved it into the closed catagory

[harsh epoch]

hmm, try with a new ticket, but other than that i'm not entirely sure why they aren't moving

[silent compass]

Ive tried a few times with new tickets TT fair enough, same here lol. Thanks for the help anyways

[iron night]

Gave +1 Rep to @harsh epoch (current: #44 - 86)

[silent compass]

Do you know of any other bots at has this feature for free by chance? Or even paid lol

[harsh epoch]

I wouldn't know, sorry
You could always #🎫│make-a-ticket and someone could take a closer look into it

[silent compass]

Ooh ok thanks! Ill do that

[iron night]

Gave +1 Rep to @harsh epoch (current: #44 - 88)

[harsh epoch]

Are you staff inside that server?

Could you head to your dashboard, and go to the panel with the issue, then Buttons -> Create Ticket Button, and check that "Support team only" is off

[quiet iris]

How can I add multiple buttons to my panel?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[harsh epoch]

@quiet iris Refer to the embed above

[runic totem]

Hello! Why is it that every time someone sends a link to the ticket, the ticket is being deleted? Are links not supported?

[harsh epoch]

Do you have an example you could show me?

[harsh epoch]

That's probably related to a moderation bot of some sort blocking links, check your audit log for any actions like it and check that bots settings to make sure it allows links in your ticket category

[rugged nexus]

Hello! So i have a little question, how do i make it so the bot pings the role i set up to ping?

[harsh epoch]

$help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[harsh epoch]

@rugged nexus Refer to the embed above

[rugged nexus]

Like i want to make the bot ping the role i created for it to ping but it pings me, what do I do?

I don't understand English that well, so im using a translator.

[harsh epoch]

Use the /id command with the role you want to ping and copy and paste the role ID into the message content field

For example, if the role id was 1234567, you would type {1234567}

[rugged nexus]

Ohhh, thanks for the help!

[runic totem]

do you mean another bot installed? We don't have one

[harsh epoch]

Is this happening only when a link is sent, or is it happening with regular messages too?

[runic totem]

with regular msgs too

[runic totem]

this one's a DM because his ticket is being deleted

[harsh epoch]

The only other thing I can think of is that the ticket owner doesn't have permission to read the message history.

Could you open your dashboard and go to Permission - Ticket owner permissions -> Edit opened, and check that Read message history in on?

Other than that I'm not sure and you'd be best off to #🎫│make-a-ticket

[runic totem]

Okay, I'll file a ticket. Thanks for your help!

[iron night]

Gave +1 Rep to @harsh epoch (current: #42 - 89)

[tranquil mulch]

Is there any way to add a confirmation before people create a ticket this way they don't accidently open tickets?

[mighty thistle]

Forms Mode is your best option!

There isn't an "open confirmation" feature.

[somber parrot]

I need some help

And idc how to explain the problem

its about something for a dinosaur discord server

where i was banned bc i was accused of something

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[somber parrot]

Well i think the bot is also tweaking too

it wont let me interact with any of the things it sent.

[amber knoll]

I need help in the /setup it keeps showing that the application is not responding

[scenic forum]

Can you use /debug in the same channel it's not responding in

[scenic forum]

Can you elaborate?

[somber parrot]

It was for dynasty realism

may i dm you?

[scenic forum]

Are you staff on the server?

[somber parrot]

No, im banned and i was sent a thing by ticket tool

and its bugged

[scenic forum]

What was sent?

[amber knoll]

No

[scenic forum]

Ticket tool is missing the send message permission inside the channel

[somber parrot]

i can’t interact with any of this.

[scenic forum]

You cant press direct link?

[somber parrot]

nope

[scenic forum]

Could you show a screen recording?

Alternatively you can just press the blue html file at the top to download and view your ticket

It's essentially the same as the direct link

[amber knoll]

Thanks ☺️

[iron night]

Gave +1 Rep to @scenic forum (current: #22 - 346)

[somber parrot]

wait nvm i got it

[hollow robin]

Lol

[bronze rivet]

my aacount show invalid when i am try to login , account not breached whats the problem and how it solve …….???

[mighty thistle]

Which account?

[bronze rivet]

$5000 funded account

[humble sequoia]

@bronze rivet

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[mighty thistle]

Right

As the embed says

This does not concern Ticket Tool!

[peak marten]

Is there a way for me to make a custom command that renames the ticket with what i want it to get renamed?

[silent sedge]

Hello
How do I migrate tt premium from one server to another. Its not even been 3 weeks . I have a year sub

[calm tapir]

does ticket tool's transcript save images/videos sent within the ticket?

[humble sequoia]

𝐎𝐝𝐢𝐢𝐳𝐳's issue has been solved in another channel.

[austere forge]

Via your subscription page - click on manage and then on the arrow that appears on it, you can change the server from there

[austere forge]

This applies only to premium users, images are stored up to 8MB

[proud obsidian]

@austere forge there was premium trial i activated nothing premium works

[scenic forum]

Did you press the refresh icon on the dashboard?

[proud obsidian]

Lemme try

[proud obsidian]

Ohhh thx

[iron night]

Gave +1 Rep to @scenic forum (current: #22 - 347)

[nova fjord]

He

[ornate peak]

I can't use the tool on a server pls help me

[harsh epoch]

Can you elaborate on the issue you're having?

[ornate peak]

I got a ticket from the server a got a new channel

And

[harsh epoch]

It's supposed to create a new channel when someone creates a ticket. Is the issue surrounding the bot not creating the channel?

[ornate peak]

I can't do anything with the bot

[twin falcon]

Players on my server say that they don’t have permission to use the ticket too but they can use the channel. Any help?

[ornate peak]

Me too

[harsh epoch]

Are they getting any error?

[ornate peak]

I don't even know

[twin falcon]

I think he’s having the same issue I am. It’s saying they don’t have permission to use the bot

[harsh epoch]

Can you go to dashboard -> buttons -> Create ticket button and check that support team only is off

[ornate peak]

I use the ticket on a different server

[harsh epoch]

Could you run /debug in your server and send me the result?

[twin falcon]

How do I get to the dashboard?

[humble sequoia]

https://tickettool.xyz/manage-servers

[ornate peak]

I got a very big message and it didn't do anything

I was selling my pets in a grow a garden server

[harsh epoch]

are you staff in that server?

[ornate peak]

Nope

I'll send the link

[harsh epoch]

Then it would be best for you to try and contact the staff of that server by some other means. There's nothing more you can do other than try to alert them of the issue

[ornate peak]

Ok

Lemme try it

[twin falcon]

@harsh epoch could you walk me through getting to the dashboard?

[harsh epoch]

@twin falcon

Use the link there and find your server in the list that'll appear once you've logged in

[ornate peak]

Hey

I can't ask he staffs

The

[pseudo ravine]

There's nothing we the Ticket Tool Team can do about this unfortunately

[ornate peak]

NO

[pseudo ravine]

Sorry about that, but we can't do anything regarding this

[ornate peak]

Ok I'll forgive

Thank you for advice

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #2 - 1541)

[pseudo ravine]

You're welcome, glad we could help!

[fathom harbor]

Can anyone help me set it up like in this screenshot?

[harsh epoch]

That's not with this bot, but you could do something similar by doing the following:
Changing the embed
Dashboard -> Messages -> Edit Panel Message
The free version does have some character limits though

Multiple buttons
You could use the multi-panels feature to combine up to 25 panels into one. See the embed below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lament zephyr]

Hi, is dashboard down? I can't access

[scenic forum]

Can you try with another browser and/or incognito mode and see if that error persists?

[lament zephyr]

tried incognito, same problem. I'm using a fork of firefox (librewolf)

I'm gonna refer the configuration to other person then

[lunar solar]

Can you try --> https://tickettool.xyz/dashboard/1247162994157289563/configs#pc-menu

[copper depot]

How do I use the ticket tool alongside discohook to make a bot reply to the people in a ticket?

[lunar solar]

and this is chrome? if not try chrome please

[harsh epoch]

You can't use discohook to run tickettol commands.
To link something external to the bot you'll need to use the ID, which webhooks don't have

You'd need to use an actual bot rather than webhooks

[copper depot]

Odd

I swear this person has the tickettool where their messages from their are running through the bot. Ill get a screenshot

They have the questions like this one in discohook and using the ticket tool to make the tickets. But I'm unsure as to how they got it to actually reply to users using discohook. I might have to go join their support server next

[harsh epoch]

Are you sure it's not a custom bot?

[copper depot]

The only two bots in there are a security bot and ticket tool

I even seen the questions on discohook so I know their the ones being sent to the server

[harsh epoch]

As far as i know discohook can't be configured to work with ticket tool, so they're probably being sent manually

[copper depot]

I'm unsure cause it doesn't seem to be but it might.

[scenic forum]

Hey!
What you'd need to do to make it work is access ticket tools dashboard
Server config -> Input Discohook Utils ID into the bot field
Panel Config -> Command style -> Enable Command Style ticket creation & Delete command after creating ticket and select the channel in which Discohooks webhook will be placed in

For Discohook
You create your message and add either a Dropdown or a button -> Edit Flow -> Send message -> Select backup

Your backup just needs to be if you use the default ticket tool prefix
$new {member.id}

If you want to use multiple buttons/dropdowns so you can use {create.reason}

[copper depot]

Oh, alrighty. Thank you for the help it's greatly appreciated

[sterile wadi]

Heya - new to using this bot. Is there a way to create multiple support options and the buttons lead to different questions?

$help

[humble sequoia]

https://discord.gg/tickettool

Frequently Asked Questions

Identifiy the number of your question and select it using the menu at the end of the message
- How do I create a panel?
- How do I send a panel?
- How can I grant my team access to tickets?
- How do I add/remove users from a ticket?
- How to automatically ping my support team on a ticket?
- How do I set what category tickets are created in?
- How does claiming work?
- What is the prefix and how do I change it?
- How do I limit the number of tickets a user can create?
- How do I set a transcript channel?
- How do I set permissions for tickets?

[coarse rune]

hi im the owner of a server and it wont let me access the servers dashboard

[covert swallow]

Did you by chance invite the premium bot and kick the free bot without using the botswitcher command

[proud obsidian]

I want only support team to can close the ticket them only not the ticket owner how do I do that

[covert swallow]

Mark the close button as support team only

Panel configs | buttons | close

[proud obsidian]

Lemme try

[proud obsidian]

Thx

[iron night]

Gave +1 Rep to @covert swallow (current: #16 - 432)

[digital pulsar]

Anyone know if I can clone all my panels etc to another server? Or does it need done manually?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[covert wharf]

Can someone help me?

My bot accept the Adopt me Trade request and he add the pet but everytime he decline after

And I want the pet but he decline

[scenic forum]

We cannot help you with ticket matters outside of this server

[covert wharf]

Oh man

[thorn condor]

im the manager of a server with 500k people. we are currently using ticket tool and for some reason while on the dashboard it told me i dont have suficient permissions to use it. Then i checked and it says at the top right that its not active. However when i click it to re enable it this shows

@worldly helm

sorry for the ping this is js rather urgent

[worldly helm]

Please #🎫│make-a-ticket

Someone from our support team will assist you there.

[rugged kindle]

Someone help, I have invited the bot to my server and I can’t configure it, as in the server isn’t showing up in the dashboard

[unkempt harness]

can someone here explain how to set up this bot?

[final schooner]

idk what or where command style is. I'm not seeing it in the doc, either.

[final schooner]

replied to the wrong thing

[harsh epoch]

Do you have the Administrator permission on any of your roles?

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[harsh epoch]

@unkempt harness Refer to the embed above

[unkempt harness]

ty

[harsh epoch]

Dashboard -> Command Style

[final schooner]

it's enabled and has a set channel.

my issue is I just get the ticket bot ID in that [private] channel. it doesn't seem to actually create a ticket.

[harsh epoch]

Can you show me the message that's being sent to try to open a ticket?

[somber ore]

hii what does this mean when I try to save transcripts, and what (if anything) do I have to change in the dashboard to fix it?

[harsh epoch]

Is sapphires bot ID listed under Server Configs -> Bot

[final schooner]

yes

[covert swallow]

Whats your server ID?

[final schooner]

mine?

[covert swallow]

Yes

[harsh epoch]

Could you run /debug inside your transcript channel?

[somber ore]

yep!

[harsh epoch]

Could you send me the result from running that?

[final schooner]

561977959754235920

[somber ore]

I found the issue due to that commandd, I forgot to let it send embeds ! thank you for the help, it's working now ❤️

[iron night]

Gave +1 Rep to @harsh epoch (current: #42 - 90)

[covert swallow]

The only bot in your configs is 1420847075607838884 (@quaint blaze), which is not Sapphire, so Ticket Tool wont be checking Sapphire's messages

[harsh epoch]

No worries!
Glad it's working

[final schooner]

that's what was given as the code. if you may, please reply/tag me so I don't get confused or miss anything [pls]

[covert swallow]

678344927997853742 is Sapphire's user ID, you'll need to add it to the bot field on your dashboard

[final schooner]

okay, done. thank you

[iron night]

Gave +1 Rep to @covert swallow (current: #16 - 434)

[covert swallow]

Try again to see if you can create a ticket using Sapphire

[final schooner]

same response

[covert swallow]

Are you in the life-alert channel?

[final schooner]

yes

[final schooner]

let me rephrase. I can "create the ticket," but the screenshot given was in the private channel where the ticket is supposed to be delivered.

[covert swallow]

What do you mean "delivered"?

Is Ticket Tool able to see that channel?

[final schooner]

this is what I get when creating the ticket. the other is the secondary channel that's supposed to be for mod/admins to see the ticket.

[final schooner]

it has admin privileges

[covert swallow]

Just to make sure the process is correct

User click the create button -> Sapphire sends a message in "life-alert" -> Ticket Tool sees the message in "life-alert" -> Ticket Tool creates the ticket as a new channel within the "Oh Shit" category

[final schooner]

I got it working. thanks for your help!

[harsh estuary]

кто может помочь узнать как сделать такие же "категории" с выбором панельки и подачей тикета

[harsh estuary]

RU

who can help me find out how to make the same "categories" with a panel selection and a ticket submission

[harsh estuary]

EN @pseudo ravine @oak fern

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[midnight holly]

.

[uncut bay]

is there a way to see ticket i made that are closed

[jolly rock]

!ticket

[unborn mesa]

ticket transcripts.

[naive juniper]

Is there a way to find a lost transcript? The transcript button was used but it didn't show up in logs.

[tidal geyser]

How can I make it so that a ticket channel doesn't exist until a user is granted a role? (in this instance, the mute role for mute disputes)

[scenic forum]

Transcripts are only saved locally on the server or the ticket owners dms.
If the transcript save didn't go through it's permanently gone

[scenic forum]

Channel permissions
@ everyone view channel ❎
@ muted view channel ✅

[naive juniper]

I thought so, thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #22 - 348)

[tidal geyser]

I thought about that, but wouldn't that make it so that anyone muted could see any tickets?

[scenic forum]

If any other tickets are inside the channel yes
But you could make a #muted channel which only has the ticket for muted people

Or disallow them from opening any ticket besides the muted ticket. That's also possible

[tidal geyser]

I see what you're saying. But a channel has to exist? In a server I'm in, there isn't any channel under the muted disputes category but I believe once someone is muted then a channel pops up. I could also do it this way though

How could I disallow them from opening other tickets?

[scenic forum]

There has to be a channel users have to see if you want them to be able to create tickets

[tidal geyser]

Okay, gotcha. Thank you!

[iron night]

Gave +1 Rep to @scenic forum (current: #22 - 349)

[scenic forum]

Panel config -> Buttons -> Create ticket -> disabled roles -> add muted

[tidal geyser]

Thank you so much! I'm gonna go test it out but I'll come back if I have more questions 💛

[scenic forum]

I'm awake for a bit so feel free to just ask away

[tribal bone]

how do i customize this?

i customized the message but it didnt change at all so i'm confused.

[scenic forum]

Could you show which part you changed?

[jade pebble]

when i go onto the ticket tool website, the server i want to edit wont show up, ive tried everything.

[summer burrow]

for discohook, how do i add a backup for the custom thread ticket

[scenic forum]

Could you run /debug on your server?

[scenic forum]

Please reach out to Discohooks support server as we can only assist you with the Ticket Tool discord bot

[jade pebble]

i did that, still wont show up

[scenic forum]

Did the bot respond?

[jade pebble]

yes

[scenic forum]

Does this link work for you?
https://tickettool.xyz/dashboard/1422616617182822423/configs#pc-menu/pc-ticket

[jade pebble]

yes omg thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #22 - 350)

[signal vine]

How much #🤖│bot-spam @tepid island cash i need to buy premium

[signal vine]

Oo thanks

[candid vigil]

Hello everyone - I have a problem because ticketool doesn't move closed tickets to the CLOSED TICKETS category after closing it. What could be wrong? It was working perfectly for a few months before, but two days ago it stopped working.

[austere forge]

Does the set category have more than 50 channels?

[candid vigil]

Noo, its lest than 10

[errant quartz]

i need to open a position right now and i can't log in to my account cause it's temporarily suspended what i will do

[humble sequoia]

@errant quartz

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[steel wedge]

Hello, how do I make it so people can send images inside of tickets?

[buoyant kindle]

hey, please read below.

[humble sequoia]

How do I set permissions for tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the Permissions options menu
4. Find what role you'd like to edit permissions for
5. Choose if you'd like to edit opened or closed permissions for that role
6. Edit the permissions by ticking or unticking each permission
7. Save changes

[steel wedge]

Thanks!

[iron night]

Gave +1 Rep to @buoyant kindle (current: #247 - 2)

[uncut bay]

can i check em even if its not my server

[austere forge]

If you have not received a transcript of your ticket in DM from our bot, then no, the only way is to request the transcript from the server staff

[candid vigil]

Noo, lest than 10

[austere forge]

Could you please #🎫│make-a-ticket

[uncut aurora]

hi i need help?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[uncut bay]

how can i get it from your bot

[scenic forum]

If you have not received a transcript of your ticket in DM from our bot, then no, the only way is to request the transcript from the server staff

[uncut bay]

but how i get it form your bot

[scenic forum]

A server can setup the transcript to be sent into the ticket owners dms aswell, if you havent received any youd need to contact staff as they didnt have that option enabled

[uncut bay]

ok

[mellow bramble]

How can I add the ticket tool to a server?

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[ebon goblet]

is there a way to delete all tickets in my server

there are too many

[scenic forum]

The server owner can use /purge
Note that no logging or transcripts will be made

[ebon goblet]

yooo thx dude, ur the goat

[iron night]

Gave +1 Rep to @scenic forum (current: #22 - 352)

[uncut aurora]

I have your bot "ticket tool" on my server, and because of some reasons, i have to ticket rooms without message about closing massages.
I want to know how to close that tickets?

[tribal cedar]

Does $close work?

You can always delete manually

[uncut aurora]

No

[uncut aurora]

I know but we have limit with 1 opened ticket, and i dont know if i delete that chanel, can that guy open new ticket again?

[tribal cedar]

Delete the channels through native discord means?

Yes I believe he will be able to.

Ive never tried that myself but Im sure he can

[uncut aurora]

Okey thanks a lot, i will try then

[tribal cedar]

Lmk if you run into problems

[uncut aurora]

deal

[coarse rune]

hi im the owner of a server and it wont let me access the servers dashboard

[rocky prism]

hii help me please

how to unbaned

[humble sequoia]

@rocky prism

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[north lantern]

Hi

[harsh epoch]

Hey!
Are you the actual server owner or do you just have the role?

[coarse rune]

The actual server owner

[harsh epoch]

It looks like ticket tool white is missing from your server, you can invite it using the link below

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[coarse rune]

Nope it’s here

[harsh epoch]

Did you try to switch to the premium bot and kick the free one at some point in the past?

[coarse rune]

Yes

[harsh epoch]

Can you try using /botswitcher and selecting ticket tool white

[coarse rune]

Already tried that

[harsh epoch]

did you get any response from that?

[coarse rune]

Yep

[harsh epoch]

Could you try accessing the dashboard again now? You might have to use the sync button

[rocky prism]

anyway help me please

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[plucky gull]

How to make two shapes at the same time on 1 panel?

[past bear]

A few days ago I changed my COC account to Gmail. But now I can't change it, it shows new device. Can anyone help me how to change my COC Gmail account instantly? If you help me, I will gladly give him $100.

[humble sequoia]

@past bear

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Do you mean a ticket with multiple buttons?

[plucky gull]

yea

[sleek coral]

Is there a way to do more than 5 questions in a Form? When you hit Add Question - nothing happens after 5?

[scenic forum]

5 Questions is the limit of what discord is capable of

[sleek coral]

ahhh gotcha. Someone always out there smarter than me ❤️

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@plucky gull refer to the embed above

[plucky gull]

thx man

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #22 - 353)

[turbid vessel]

When I become one of the team supports will I get paid for it?

@dark kraken

🫠

[rocky prism]

helpp me please

[humble sequoia]

@rocky prism, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[rocky prism]

how to unbanned please

[harsh epoch]

You're still in the wrong place. We can only provide support for Ticket Tool

[rocky prism]

Can you teach me how to do it? Please I beg you

[pseudo ravine]

You’ve been told multiple times you’re in the wrong place. We don’t know where you need to go

[cinder void]

I need help

[harsh epoch]

What with?

[rocky prism]

I mean where should I be

[pseudo ravine]

Please refer to my previous message

[cinder void]

So i accidentally made a ticket for the applications that just got released on the announcements what do i do it was a accident

[harsh epoch]

Say so there and it'll get dealt with

[cinder void]

Then do I submit it?

[cinder void]

Never mind it got deleted thank you

[iron night]

Gave +1 Rep to @harsh epoch (current: #42 - 91)

[rocky prism]

tell me where message your mean

[pseudo ravine]

You’ve been told multiple times

[rocky prism]

oh my bad 😭

[scenic forum]

Youre still on the wrong server.

Refrain from adding me

@rocky prism Dont dm me
As youve been told numerous times

• We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[upbeat acorn]

How do I add it to my discord suver

[scenic forum]

click on @pseudo glen and press Add app then select your server

[upbeat acorn]

I did that now how do I make it of were people can make a ticket

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

Refer to the embed above

[pearl dove]

?

[tight void]

Ello 🙂 So - I've been paying for ticket tool premium for a little while now, but stopped using it a bit ago. I just invited it into a server I manage but it's not showing premium on the dashboard. There are no other servers linked to my account currently that I've invited it in, how do I transfer my 1 server premium payment that went through on sept 20th to the server I would like?

[rocky prism]

@rocky prism

[mighty thistle]

I checked, and it seems you're not currently paying for Premium.

I didn't mean to send the message early. LOL

[tight void]

lol

I can provide transaction details 🤷

[mighty thistle]

If you were, you can transfer it in the dashboard!

If you think it's incorrectly reporting, I would #🎫│make-a-ticket.

You can open a Billing Ticket.

[tight void]

It did make me link my account again which was strange, but will do 😄

[humble sequoia]

@buoyant nacelle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[buoyant nacelle]

Sorry

[dull sail]

Sv 20214

[humble sequoia]

@dull sail

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[real nimbus]

trying to move my premium to a different server, I attempted this but it just moved over the free bot. any help is welcome

[pliant grotto]

Hey how do I make a ticket but have the ticket name automatically include the user who created the tickets name

So for example something like

xanari-ticket

[humble sequoia]

Jack spade's issue has been solved in another channel.

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[scenic forum]

@pliant grotto refer to the emberd above
{ticket.user.name} is the variable to show the users name

[pliant grotto]

Thank you!

[iron night]

Gave +1 Rep to @scenic forum (current: #22 - 354)

[pliant grotto]

lol just checking, there's no way to do it without premium, correct? 😂

[scenic forum]

Thats correct, not automatically

[pliant grotto]

i guess i can just manually rename them, thanks again 😉

[iron night]

Gave +1 Rep to @scenic forum (current: #22 - 355)

[acoustic void]

How to do like it

Who know

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@acoustic void refer to the embed above

[acoustic void]

@scenic forum can you join my server and help me

[scenic forum]

All help must be dont within the server, feel free to ask questions if youre unsure or stuck on something

[acoustic void]

I dont know to do it

Like it

[scenic forum]

@acoustic void refer to this message for a basic ticket setup

[naive jay]

I just made my own server and want to make a ticket system
How do I do it?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@naive jay refer to the embed above

[naive jay]

Ok thnx
I made one

[old prawn]

trying to automatically delete tickets after closing them but its just not working. Ticket was closed 5 minutes ago, but just never auto deleted.

[scenic forum]

Is the ticket from the same panel as your automation?

[old prawn]

i set the automations in all tickets, and the one multipanel they are connected to

[scenic forum]

hmm im unsure then as it looks correct
Can you make a #premium-tickets to receive a staff members help
WOuld appreciate if you inform me of the solution for learning purposes

[old prawn]

oh wait it just randomly worked lmao

not sure why it didnt the first time i tested it

[scenic forum]

Was the ticket maybe created before the automation?

[old prawn]

no i created a new ticket after

[scenic forum]

Hmm odd
Well aslong as it works

[wet juniper]

Hello everyone

Do I need to be the owner of the server in order to see the dashboard, because I am a moderator on a server and I added the bot there but I can't seem to get to look into it's dashboard

the server is not listed

[wary cave]

Aloha 🙂
To access the dashboard, an admin of your server must add your role as a "dashboard role" under the server configs tab
Thats all 👍

[wet juniper]

configs tab should be in the dashboard of the ticketing tool server right?

[wary cave]

exactly 🙂 the admin needs to go to this page and select the Server: https://tickettool.xyz/dashboard

[wet juniper]

got it thanks!

[umbral pulsar]

how do you change perms on a ticket? So for example i had a member create a ticket and it opens up a ticket but staff can't see inside the ticket

[harsh epoch]

Hey!
You can change permissions at panel -> Permission -> Support Team permissions

Make sure your support teams got the permissions to see the channel and read message history enabled

[umbral pulsar]

is that for "support opened" option or closed?

[harsh epoch]

Support opened is the permissions for when the ticket is still active, so for them to see the ticket to respond to users youd need to change those

[umbral pulsar]

aight thanks

i clicked on "edit opened" so im guessing its worked

[harsh epoch]

Once on that page you'll be edit the permissions for the support team

[clear crow]

Hey guys! I have a question!

I'm trying to set up a ticket for team applications for my server. But unsure how to get the ticket to send the application. Any help is appreciated!

[tawdry lichen]

I m part of one server and i m not able to create a ticket can somebopdy help?

[harsh epoch]

Can you explain who theyre set out? Are you using forms or anything?

[harsh epoch]

If youre not staff on that server then theres nothing we can do to help. You'd be best off to try and contact that servers team by another means

[tawdry lichen]

ok

[shut vine]

(╯°□°)╯︵ ┻━┻

[clear crow]

it's a specific channel for it. I want the paragraph i have typed up to show up with some type of command.

someone set it up in another server i'm own. but i don't talk to that person anymore

[turbid sparrow]

Yo

[harsh epoch]

Do you have a screenshot or anything of that setup? I dont fully understand what you mean with you wanting it to show a command

[clear crow]

when someone opens a ticket in my other server. they can put .application and it pulls up the application

[harsh epoch]

Sounds like a mix of ticket tool and another bot then

You could use the forms feature from ticket tool, although you'd be limited to 5 questions

[onyx solar]

Where i can repair this only in partnership ticket

[ebon loom]

can you buy premium with crypto's?

[worldly helm]

Hello 👋
Yes you can! Please make a billing ticket at #🎫│make-a-ticket

[ebon loom]

okay

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #6 - 991)

[worldly helm]

You're welcome

[onyx solar]

Hoe to repair this

[austere forge]

This is not related to Ticket Tool but rather to your server automod. We are unable to provide further assistance with that

[humble shell]

I have 1 ticket how can I open

[sweet vortex]

Hi does anyone know if its possible for a server member (non-admin) to invite other users to their ticket?
I want to use it for a temporary text chat for an esports tournament online

[sand ether]

You could but its kinda up to how the main dude that setup the bot. There's a setting they gotta enable if im not wrong for invites

[humble sequoia]

━━ Summer's inquiry has been moved to a ticket ━━

[umbral pulsar]

does anyone know how to add custom emojis to your panel buttons?

[austere forge]

Use the first format <:emojiname:emojiID> - The easiest way to get this would be by using $id (emoji)

$id

[humble sequoia]

!3v_smile

<:3v_smile:1187282191630204958>

[austere forge]

and copy paste the reply on your button emoji field

[umbral pulsar]

yeha i wanted to add a custom emoji onto the "button text"

[austere forge]

Only text can be entered in this field, custom emojis go in the button emoji field

[umbral pulsar]

ok, ty ill try that

presuming doing \ (emoji) will work? (without the space obvs)

[austere forge]

sure it works the same way 👍

[umbral pulsar]

ok cheers

[lucid bridge]

Hi, how do I buy a premium subscription?

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[jade topaz]

Hey

i need help i made a form type ticket in my server but why cantr i see the answers to their questions inside their ticket?

@pseudo ravine

[harsh epoch]

Hey!
Make sure you've got "Auto display form results" on

[jade topaz]

Helped a lot thank you

[iron night]

Gave +1 Rep to @harsh epoch (current: #42 - 92)

[wet juniper]

Hello

do I need to give elevation roles to the ticketing bot, like admin?

[scenic forum]

Ticket tool does not need admin.
The permissions the bot needs are in the image below

[wet juniper]

ok maybe that's why I get this error

[hallow flint]

Halo

[scenic forum]

The bot is missing view channel on the tickets category

[wet juniper]

weird it has that

[scenic forum]

Can you use /debug on your server?

[wet juniper]

think so

yeah,

[scenic forum]

Can you show me that ticket tool has View channel and manage channels in the tickets category?

[proud obsidian]

Can I like skip close ticket part and instantly deletes it? Is there option for that?

[harsh epoch]

Panel -> General -> Two Step Ticket

That'll skip the message asking you whether you wsnt to delete or save a transcript

[scenic forum]

Ans this issue still persists even with the permissions you showed?

[wet juniper]

yes

like tickets are created

but I get that message

[scenic forum]

I assume Tickets are also not created INSIDE the category, correct?

[wet juniper]

nope they are outside

but that is ok

I don't somehow mind that

[scenic forum]

The bot seemingly has all permissions so I'm not exactly sure what the issue is
Feel free to #🎫│make-a-ticket to receive a staff members help on the matter

[wet juniper]

thanks

@scenic forum now it works perfectly!

Thank you for your support!

[worldly helm]

@ashen notch Please wait for a reply in your open ticket.

[crimson badger]

how do i make the thing where people click a button and it makes a ticket?

[sand ether]

K here's what u wanna do

[dawn lake]

/panel

[pale arrow]

Guys how do i put ticket tool in my server

[tribal cedar]

@pale arrow go to website and click get bot on top

Http://tickettool.xyz

[pale arrow]

What website

[dawn lake]

https::

[tribal cedar]

Https://tickettool.xyz

[dawn lake]

h

[pale arrow]

Thanks

[tribal cedar]

Nps

[pale arrow]

Thanks@enigma

[tribal cedar]

Oops

It's ok lol

[sand ether]

1. Go to your dashboard on tickettool

2. Go to the server you want to add the panel to and press manage in your tickettool dashboard.

3. On the left you'll see a new panel pop up with options, click on the option that says "panel config." You'll see a green plus button press it to make a new panel.

4. You will get your setting options and customization option underneath once you have created ur panel.

5. Once you think your ready, press the blue send button and chose the Channel you wanna send it to and then enjoy!

[sand ether]

You could also just press on the tickettool bot user on this server then press add app which will directly take you to it.

[tribal cedar]

Good point

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[crimson badger]

ok

[cold bear]

When buying I put the wrong email

[mighty thistle]

You can contact the Billing Team to change it, I believe.

Yeah, you can open a Billing Ticket, @cold bear!

[uncut aurora]

Hi i have situation that i cant close one ticket, on button "close", what can be, and do u have possible solutions to fix it?

[scenic forum]

Hey!
Does the bot say any sort of error?

[uncut aurora]

Nah, when i click close button, nothing happend,and ticket is still opened

Ticket owner said me that he cant saw that room, and cant close it still

[scenic forum]

Can you use /debug inside that room?

[uncut aurora]

Wait i will try

Nah bot said to me "aplication didnt respond"

[uncut aurora]

.

[scenic forum]

Bot is missing View Channel permission inside that channel

[sand ether]

It could be because you may not have the permission to close it if you are not the main owner who set up the bot. However if your saying it doesn't have the view channel perm channel you could just give it admin and it could fix your issue.

[scenic forum]

Ticket tool does not require admin to run

[sand ether]

Ik but if it fixes his issue then that would help. I ain't like tech support either so even if I wanted to I would not be able to see what's wrong 100%

[indigo gazelle]

#🎫│make-a-ticket

[sweet vortex]

Thanks!

[iron night]

Gave +1 Rep to @sand ether (current: #424 - 1)

[sweet vortex]

Where can I find this ticket?

[scenic forum]

There should be a ticket channel if it's still open

Otherwise just ask what you need help with again

[waxen bramble]

I just started using ticket tool and i got some questions.

Firstly, can TT (ticket tool) ping/mention a role when someone creates a ticket? If yes, please tell me how, or just DM me the solution [solved]

Secondly, how do you make the "Estimated time of answer" thingy shown here ( #🎫│make-a-ticket message )

@scenic forum

[scenic forum]

Feel free to ask away

[waxen bramble]

[First Question] My server uses normal tickets and not threads.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[dull wharf]

My panel accidentally has 2 extra buttons where do i remove them? I've been trying to see where for the past 30 minutes

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

Refer to the embed above
Remove them from the panels they shouldn't be in

[dull wharf]

ohh okay thank you!

[iron night]

Gave +1 Rep to @scenic forum (current: #22 - 356)

[analog shard]

I am getting this error when i am creating any ticket how can i fix it

@scenic forum

@scenic forum ?

[sand ether]

Well as you can see budda your server has 500 channels (tickets open) you gotta clear those to make new ones.

[jade topaz]

مرحبا اخواني لدي مشكل بسيط هل من ادمن عربي ؟

[fathom elbow]

Claim Ticket No nn

[wet juniper]

Hello, in regards of adding roles to the messages when a ticket is created I tried to do this and it's not working

ow shoot forgot to close the code hahaha xD

[gilded niche]

.

[scenic forum]

Claiming has to be enabled first
Panel config -> claiming -> enable ticket claiming

[mellow bramble]

How do you make all the ticket types in one message???

[charred kraken]

Opa boa. Como que faz tem um cara na porta do HP que tá fazendo VDM e logo em seguida vem e mata, depois fica chingando como que faz com esse maluco ?

[scenic forum]

Would you like them as multipanel (multiple buttons) or dropdown?

[humble sequoia]

@charred kraken

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[mellow bramble]

Multi panel

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

Refer to the embed above

[mellow bramble]

Tysm

[rose cloud]

Hello I need help to setup so that a singled ticket tool message has a Dropdown menu where u can select which ticket u want to create

@scenic forum help me vro ;-;

Sry for ping

Nvm I think I gotta make ticket

[mellow bramble]

I did the dashboard but now in the group I don't know hoe to gather them all even though I did the dashboard

[slim hare]

Can i create multiple panels on one server that assign in different directions, i.e., by category? Can someone explain this to me?

[harsh epoch]

Hey!
Where you looking for the panel to have multiple buttons or a dropdown selection?

[slim hare]

For example one panel for support team and one pannel for FIA Race control stuff. So would be two to three panels

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[harsh epoch]

Refer to the embed above

[slim hare]

Thx

[soft pecan]

Hey there,
How can I add another person to my instance of Ticket Tool?

[harsh epoch]

You can give other people permission to view the dashboard by them either having the Administrator permission, or by setting up a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 3, 2025, 12:42 PM

[soft pecan]

Thanks for this response.
Can I transfer ownership to another person?

[harsh epoch]

As long as you set it up correctly where the other person can access it, it should work fine

[soft pecan]

Okay thanks

How can I update the email that billing info is sent to for my instance?

[harsh epoch]

I believe you'd have to make a billing ticket to change that -> #🎫│make-a-ticket

[flint oar]

Hello, for some reason the tickets are not being moved to the assigned closed category, they become closed but stay in the same category. I have specified a closed ticket category in Category -> Category Closed. Any clue why?

[harsh epoch]

Can you run /debug in that category?

[flint oar]

Yes, do you want me to send you the debug link?

[harsh epoch]

Could you send me a screenshot of it

[harsh epoch]

hm, can you confirm that it is correctly selected on dashboard?

[flint oar]

Yeah, the category exists as well. I tried deselecting and reselecting as well but no change.

[harsh epoch]

Only other thing i could think of is that the bot doesn't have a permission in the category, could you check it has "View channels" inside your closed category

[flint oar]

That was it! Thanks a lot. Strange that it lets me select a category it can't access 😅

[iron night]

Gave +1 Rep to @harsh epoch (current: #42 - 93)

[harsh epoch]

No worries!

[marble glen]

بدي مساعدة

كيف اخلي البوت يمنشن الستاف لما افتح تكت

how i can make the bot mentoin the staff when someone open ticket?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[harsh epoch]

@marble glen Refer to the embed above

[humble sequoia]

━━ VE's inquiry has been moved to a ticket ━━

[tropic elm]

Which permission do members need to use the create ticket button?

[tribal cedar]

Whichever role you set the permissions to

[tropic elm]

I set it to everyone

But removed the permission to write in that channel

Or do anything else

[tribal cedar]

Im not sure if theres a question there

Can everyone NOT open a ticket rn?

[tropic elm]

I thought this was a community help channel sorry

[tribal cedar]

It is. Sorry if my writting is offensive or anything Im not trying to be that way at all

@tropic elm^^

[tropic elm]

All good no offence taken

[tribal cedar]

❤️

[tropic elm]

I was just confused why the button showed up for me but not regular members

[scenic forum]

Buttons cannot be hidden, every member that has access to the channel or the message will automatically see the buttons

Do you maybe have a screenshot of it?

[tribal cedar]

@scenic forum

[scenic forum]

Thank you

[iron night]

Gave +1 Rep to @tribal cedar (current: #32 - 137)

[tribal cedar]

Np

[scenic forum]

Can you run /debug inside that channel

[tribal cedar]

Moment

[violet jolt]

Hello, how do I make such tickets?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@violet jolt refer to the embed above

[violet jolt]

okey thx

[tribal cedar]

@scenic forum application failed to reply

[scenic forum]

Bot is missing these permission inside the channel

[tropic elm]

I added these perms for the bot, but users can still not see the button. Is there something I am missing in the dashboard maybe?

[scenic forum]

@tribal cedar
Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[scenic forum]

Can you provide a screenshot of a missing button

Buttons cannot be hidden to users due to how discord works

[scenic forum]

Theres either no message in that channel or youre missing read history permissions

[tropic elm]

history is on, and reactions as well.

I see this

but others can't

[scenic forum]

Can you reload your discord with Control + R and see if the message pops up

[tropic elm]

I do see the button, would that change anything for others?

but regular members cannot

[scenic forum]

the entire message is missing not just the button which indicates some sort of permission or discord error

If you resend the panel into that channel does it become visible for your other account?

[tropic elm]

let me try

the button shows up but still no permissions ..

[scenic forum]

"You don't have permissions to use this"?

[tropic elm]

that's the message

[scenic forum]

@tropic elm refer to this

[waxen spade]

yo what this🥀

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[silk surge]

@stark rune

[stark rune]

<:emote:1362933269762543708> Available commands

Use /help <command> to get more information

help
info
list
ping
guildmembercount
searchdocumentation
report
warns
setup
frsetup
desetup
essetup

[silk surge]

/help

[tribal cedar]

Whats up?

Just ask your questions in channel

[silk surge]

That channel

?

[tribal cedar]

this channel

Ask your questions right here.

[silk surge]

Ok , how to fix that in my server I am trying to run a command but when I run it it says that the application did not respond!

[tribal cedar]

Can you run /debug in the ticket channel please and let me know when you do

[silk surge]

Ok

I send the command and it said again the application did not respond

[scenic forum]

Ticket tool is missing these permissions inside the channel

[silk surge]

How do I turn them on

[scenic forum]

You grant them via the discord channel permissions

[silk surge]

What do you mean

[scenic forum]

Are you on PC or Phone?

[silk surge]

Both

But now on mobile

[final aspen]

How do I add an extra button in Botta?

[scenic forum]

hold down on the channel -> Edit Channel -> Channel Permissions -> Add role -> Ticket Tool -> All specified permissions inside the screenshot ✅

[scenic forum]

Can you elaborate

[silk surge]

Ok I will try

[final aspen]

They click the button to open a ticket, but how can I add an extra button there and customize it?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@final aspen refer to the embed above

[final aspen]

How do I add a button?

[scenic forum]

Each additional button is an extra panel you attached aka multipanel

[silk surge]

You write there read channels, do you mean view channel

[scenic forum]

That permission is already granted but yes

[silk surge]

But I have turned it on and it still says the application did not respond!

[scenic forum]

Can you run /debug again

[final aspen]

Can't I make this shape?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[harsh epoch]

@final aspen refer to the embed above

[silk surge]

Ok

It doesn’t work

[scenic forum]

its still missing all permissions with the ❎

[tropic elm]

Thanks for the help @tribal cedar and @scenic forum It’s working now

[iron night]

Gave +1 Rep to @scenic forum (current: #22 - 357)

Gave +1 Rep to @tribal cedar (current: #32 - 138)

[red orchid]

Hi, can you please tell me how to disable automatic deletion of tickets after they are closed?

[harsh epoch]

Hey there!
Make sure "Two step ticket" is disabled.

Dashboard -> General -> Two step ticket

[red orchid]

Thanks a lot!!

[iron night]

Gave +1 Rep to @harsh epoch (current: #42 - 94)

[short shadow]

Hii! How can I get the support ticket bot to ping the support team right away without me having to change it in the ticket?

[harsh epoch]

$help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[harsh epoch]

@short shadow Refer to the embed above

[short shadow]

OH alright! Thanks so muchh!! :)

[iron night]

Gave +1 Rep to @harsh epoch (current: #41 - 95)

[ebon loom]

How do the custom commands work, like, can you add an autoresponder to it?

[restive condor]

Hey there! Custom commands are preset messages you can send by sending a command.
This can be triggered manually or through ticket automations ()

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[ebon loom]

is it also possible to add buttons to the commands, that lead to links if you know what i mean?

[restive condor]

That's currently not possible unfortunately

[ebon loom]

Ahh, okay, Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2767)

[restive condor]

No problem!

[ebon loom]

What about, if u ping the user in the command (e.g. $help @ebon loom )
It will ping the user in the message sent by the bot?

[restive condor]

You can use command arguments for that. Once you have created your command, you can add an argument (using the green "Add" button), copy that and put it into your custom command message

So if you ping the user in the command, and the command response message is "Hey {argument.1}....etc ", the variable will be replaced with the user mention

[ebon loom]

ill try it out

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2768)

[stiff furnace]

is the ticket tool down?

[restive condor]

Hey there! No, that seems to be a wifi issue. Could you re-try again please?

[ebon loom]

is there a reason i cant edit the embed? Also, why is there a text limit?

[restive condor]

There are some limitations on the free plan. Full customisation of embed messages is a premium feature

[ebon loom]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2769)

[novel path]

Help

[harsh epoch]

How can we help?

[tall topaz]

Failed: Invalid Form Body components[0].components[0].options[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[0].options[1].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[0].options[2].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

What does this mean

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[harsh epoch]

@tall topaz Refer to the embed above

[tall topaz]

Thanks

[jolly inlet]

Hello I need help. I am trying to access my account in the new app but can’t remember my password

[humble sequoia]

@jolly inlet

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[smoky solar]

How do you do this?

Like it’s a Webhook but ticket tool buttons are on there

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[scenic forum]

@smoky solar refer to the embed above

[smoky solar]

Alr thanks!

[smoky solar]

Like you use a webhook from discohook and use that?

[scenic forum]

Yes
For more info on how to do it using Discohook you may want to visit their support server

[smoky solar]

Ok

[flat crystal]

When i open a ticket.. i get this box error please help me

[scenic forum]

You would need to reach out to their servers staff and inform them about the error as the server has reached max channal capacity

[flat crystal]

How to solve this error

[scenic forum]

You contact their servers staff and inform them about the error.
They need to delete some channels

[flat crystal]

I have only 3 channels

[scenic forum]

The server has 500 channels, they are not visible to you

[flat crystal]

See i have limited channels.. but i get this error.. please help me to solved this error

[scenic forum]

You need to contact the staff of the server the screenshot is from
We cannot assist you as their servers staff have to clear some channels

[flat crystal]

Where can I contact the server staff?

[scenic forum]

Your best chance would be to look at their members list for a staff role besides that theres nothing we can assist you with im afraid

[gaunt plover]

What the problem ?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@gaunt plover refer to the embed above

[gaunt plover]

I expected that, thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #22 - 359)

[bleak pine]

how do i allow it to make a new channel

[mighty thistle]

What do you mean?

[bleak pine]

to set it up i just added it testing opening a ticket and it gave a error

[weak niche]

Hola no puedo recibir mi pedido

[bleak pine]

says the application is not responding

[harsh epoch]

Make sure ticket tool has the following permissions in your server and retry:

[bleak pine]

never mind i figured it out thanks i was missing things set up in the dashboard

[gritty path]

Pasos para unirme

[mighty thistle]

¿Unirse a qué?

[tardy pelican]

When will I get my staff application results back?

[mighty thistle]

With the applications closing in 5 days, I imagine the maximum duration afterward would be 1 week.

[hybrid glen]

how do i make a ticket thing in my server where people are required to fill out sections before it goes through? qwq like this type

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

@hybrid glen refer to the embed above

[hybrid glen]

thank you !

[rancid topaz]

Hey uhm when i try to execute the automation comand it just dosent respond

[scenic forum]

Can you use /debug in the same channel

[rancid topaz]

Yes

Do i clear cache?

[scenic forum]

Could you show which automation you tried to stop or resume?

[rancid topaz]

I tried to start the automation

Not stop/resume

[scenic forum]

The automations are started by their trigger you have set in the dashboard
The command can only stop or resume the automation you have set

[rancid topaz]

Oh

Could you share a tutorial please?

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[scenic forum]

@rancid topaz refer to the embed above
Note this is a premium feature

[steady ether]

Uhm

Anyone here?

[scenic forum]

Can you use /debug on your server?

[steady ether]

OHHHH I forgot that

Ur so smart😭

I found a bug

The gold premium doesn't work

[steady ether]

Just clarifying it's not mine IAM the owner not main tho

I think the gold bot broken

[scenic forum]

Thats not a bug, you can only use one bot at a time which needs to be selected via /botswitcher

[scenic forum]

Does this link work for you?
https://tickettool.xyz/dashboard/1422997169459298488/configs#pc-menu

[steady ether]

I think I fixed

I did /bots switcher

Cause I did /debug

It said the bot isn't working

[waxen bramble]

if i customised tt with premium but then premium ends, will it stay customised?

[scenic forum]

Please open a ticket at #premium-tickets
The feature is fairly new so only staff members will be able to assist you