🆘│community-support

[obsidian wasp]

thanks @tribal cedar

[iron night]

Gave +1 Rep to @tribal cedar (current: #32 - 134)

[tribal cedar]

Np. lmk if you need more help

[obsidian wasp]

I have these four, not user opened permissions, all of them except everyone have read message history.

Should everyone also have it ? I avoided that one. Thanks.

[tribal cedar]

ticket owners perms

[short shadow]

Hii!! How would I do the transcript thing?

[iron night]

Gave +1 Rep to @tribal cedar (current: #32 - 135)

Gave +1 Rep to @prime lake (current: #423 - 1)

[tribal cedar]

Sorry?

[short shadow]

As in sending the transcript to the user.

[harsh epoch]

Hey! Refer to the embed below

$help

[humble sequoia]

How do I set a transcript channel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the Transcript options menu
4. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
5. Save changes

[tribal cedar]

ty

[short shadow]

Oh!

Thank you so much!! @tribal cedar @harsh epoch

[iron night]

Gave +1 Rep to @tribal cedar (current: #32 - 136)

Gave +1 Rep to @harsh epoch (current: #48 - 66)

[plucky gull]

How to do the same?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[harsh epoch]

@plucky gull

[plucky gull]

thx

thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #47 - 67)

[woeful otter]

wich permissions do ticket tool needs?

[tribal cedar]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[tribal cedar]

To be honest I cant lie idk. Its a trustworthy bot I would give it max without admin

[jade topaz]

Give him admin, then it works perfectly

[tribal cedar]

Well what Im trying to illustrate is that it doesnt need admin per se

[mighty thistle]

Yes! Administrator is not required for Ticket Tool.

[tribal cedar]

^^

[muted fulcrum]

$help

[rugged tundra]

F

[vestal fjord]

bug?

[remote flume]

Is there a way I can add the same category for opening the ticket as with the other options?

[mighty thistle]

You just mean the Discord channel category that the tickets go to?

[mighty thistle]

I would #🎫│make-a-ticket!

[remote flume]

Yes

[mighty thistle]

That's simply controlled in Panel Configs > Category for each ticket!

@remote flume

[dawn cedar]

Is the bot down?

I’m unable to setup a panel in a channel

Ah ha! I see what happened, it didn’t have perms to chat there lol!

[hushed stone]

I was hit my sl without reaching my price level there is no any reason to hit my sl something is wrong

[hasty igloo]

hi, i have it set in my server to where people can’t send images or video and stuff like that, is there anyway to allow people to send images and video when people create tickets?

[humble sequoia]

@hushed stone

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Panel config -> permissions -> ticket owner permissions -> edit opened -> attach files & embed links ✅

[remote flume]

This category is fine, but in the part of putting several ticket options but that at the end they open in the same category, is it not possible?

[mighty thistle]

What are you asking?

Are you asking if the same panel can go into pultiple slots?

[hasty igloo]

thanks a lot

[iron night]

Gave +1 Rep to @scenic forum (current: #23 - 332)

[remote flume]

That's right

[mighty thistle]

As detailed in your screenshot, one panel may be placed in one dropdown slot!

[remote flume]

So can I put several options in the same slot?

So that those options can be opened in the same category

[hardy creek]

Yo

@mighty thistle

Can u help me setup my server

@mighty thistle

[mighty thistle]

Your definition of "category" here seems to be "panel". No, it is not possible to have separate dropdown options leading to the same panel. Just like how you can't have separate options to the same ticket with buttons in multipanel mode!

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[mighty thistle]

I would review this!

We staff do not enter another server for any reason.

[remote flume]

Oh, I see, I understand now
Tysm for your help

[mighty thistle]

You're very welcome!!

[next smelt]

Hello guys i need help

Hello, how are you? I bought a product from someone and he was sent a product key code, but the ticket was cancelled and the product is gone. Where can I see the old ticket? A private message should have reached him stating that the ticket was cancelled, but no message has reached him. What is the solution?

[scenic forum]

Hey
I'm afraid we cannot assist you with ticket matters outside of this server

[next smelt]

OK THX

[signal jungle]

is ticket bot down rn

[tardy sail]

Ticket bot won’t work

[nocturne rune]

when it will be solve

[lunar solar]

Not that I can see what error are you getting?

[lunar solar]

Not that I can see what error are you getting?

[lunar solar]

Not that I can see what error are you getting?

[nocturne rune]

@lunar solar

[signal jungle]

jus doesnt work says what they put

[lunar solar]

Can you do /debug please

[nocturne rune]

dont work

APP dont work

[sturdy dagger]

Hi, why is my bot offline?

[nocturne rune]

me too

[lunar solar]

We are investigating the issue currently

[sturdy dagger]

Well, I'm waiting for a fix because I need to answer and close tickets.

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[sturdy dagger]

How long to wait?

[worthy coral]

It's been like 5 minutes since their post. Give them a bit to look into it and fix it haha

[sturdy dagger]

Okay, I wait 😄

[gilded dragon]

It just started working for me. Thank you!

[iron night]

Gave +1 Rep to @lunar solar (current: #15 - 453)

[lunar solar]

They should all be back online / coming back online

[nocturne rune]

nah not yet

for me

[scenic forum]

Just to confirm, the bot worked before and now stopped responding/working?
If yes could you provide your servers ID

[nocturne rune]

ye i tried to close a ticket and it didnt work, then open and didnt work, then i saw he wasnt online in my server (1334374177624559698) server ID

[lunar solar]

Still offline?

[scenic forum]

The dev just announced them being offline
didn't see staffs message please ignore this

[nocturne rune]

oh its just back

[nocturne rune]

thx guys for the support ❤️

[iron night]

Gave +1 Rep to @scenic forum (current: #23 - 333)

[dense violet]

I'm unable to search tickets transcript on discord based on their name. e.g. image below
This ticket is closed but when I search for m148693, despite the fact that transcript is on channel, I can't find it on server searchbar

Premium access is required btw on my account. we've purchased lifetime premium.

[crimson notch]

i’m trying to get onto snakethugs friend list and it won’t let me create a ticket. it says i have 0

[full sable]

MT5 is not working Please help me or refund my money

[humble sequoia]

@full sable @crimson notch

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Can you try searching based on their ID?

[scenic forum]

Regarding this please make a billing ticket at #🎫│make-a-ticket

[lunar solar]

Is this for the server MC Partners?

[tough solar]

how to make when someone opens a ticket a certain role get mentioned?

[shy crater]

Hi everyone, I wanna know how can we limit the tickets being made in a certain channel category or can we have a cooldown after making a ticket ?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@tough solar refer to the embed above

[scenic forum]

You can limit the amount of tickets you can have per user/per panel or globally (Cooldown doesnt exist)

Panel Specific
Panel config -> Limits -> Open tickets all users -> Set number to total tickets you can have open for this panel

Globally for all tickets
Server Config -> Global open ticket limit -> Set number to maximum ticket you can have open across all panels

[tough solar]

from where do i make mention {@Role Name}

[scenic forum]

Panel config -> Ticket -> Edit Ticket Message -> Put into content field if you want it to ping

[tough solar]

like this

[humble sequoia]

Message Editor - Dashboard

Page 1/2

[scenic forum]

It has to be put into field 1 (refer to embed above) for the ping to actually ping users with the role

[tough solar]

i cant edit this why?

[scenic forum]

You're trying to edit the panel message not the ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[scenic forum]

Refer to the embed above

[tough solar]

still confused

[scenic forum]

Put the role you want to ping into the Message Content field

[tough solar]

i cant write in it
do i need perumium?

[scenic forum]

Youre still trying to edit the panel message
Please follow this path
Panel Configs ➞ Ticket ➞ Edit Ticket Message

[fervent rivet]

Hi so I was trying to add a third panel to my server but I keep getting a error saying bot took too long to respond every time I send the /setup command is anyone else receiving this error? if so how should I fix it?

[marble perch]

Good morning I am needing help with my tickets. When a user creates a ticket, I automatically assigns a role. I'm not sure how to fix this.

[scenic forum]

Hey
Could you show me the error?

[scenic forum]

You want the bot to stop assigning the role?

[marble perch]

Yes I want my Ticket staff to be able to access it but I don't want it auto assinging roles. It did in fact assign the Ticket staff role to which ever user opened the ticket. @scenic forum

[scenic forum]

To give your staff access to tickets
Panel Config -> General -> Support Team roles -> Add all roles you want to have access to tickets

To stop ticket tool giving roles
Panel config -> Ticket -> Remove roles in the field of the screenshot below

[scenic forum]

Can you run /debug on your server?

[fervent rivet]

I got the same error running that command

[marble perch]

Okay but will this remove it from the Ticket Staff also?

[scenic forum]

Ticket tool is missing these permissions inside the channel

[scenic forum]

These roles will ONLY be assigned/removed from the Ticket owner (The user opening the ticket)

[marble perch]

Okay thank you!

[iron night]

Gave +1 Rep to @scenic forum (current: #23 - 334)

[fervent rivet]

wait but then how did it set up the first 2 panels?

[scenic forum]

You either ran the command in a different channel or the permissions of the bot and/or channel have been changed since then

[fervent rivet]

I see what happened now I think I accedentally removed administrative

Thanks

[odd dirge]

Hello, I have Ticket Tool Premium and since yesterday none of the bot buttons work.

[odd dirge]

the commands neither

[scenic forum]

Can you use /debug on your server?

[robust lake]

Guys how can i fix this Noting is working

[scenic forum]

Ticket tool is missing Send Message permission inside that channel

[robust lake]

Oh LOL ty

[iron night]

Gave +1 Rep to @scenic forum (current: #23 - 335)

[dapper lily]

I made a solo server, to experiment with the ticketing tool and did so fine. So then my other server with over 1.5k ppl in it, I've added the ticket tool to it but the server does not come up on the dashboard?

Does the free edition only allow 1 server?

[scenic forum]

You need either Administrator or a dashboard role set by an Administrator to have access to the dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 24, 2025, 3:13 PM

[dapper lily]

I have Administator in the server?

[scenic forum]

Can you type /debug on that server?

[dapper lily]

Yes

[scenic forum]

You dont have the Administrator permission on that server

[dapper lily]

You mean like Admin rank?

On that server

[scenic forum]

The permission Administrator inside the role permissions

[dapper lily]

I do, I've added several other bots just fine

[scenic forum]

Could you please show me your role having the Administrator permission?

Addings bots to server requires Manage Server

[dapper lily]

I did it, just had to relog for the dashboard.

One question though, if I've set up the bot on another server, can I sync it other automatically to another?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[scenic forum]

refer to the embed above, this is the closest to syncing servers that is possible

[quartz lava]

Question about limits... Is there any way to limit a user from making tickets in a day or a week? Say we have an obsessive ticket creator and we want to limit them to how many tickets they can create in a week.

[harsh epoch]

Cooldowns aren't possible however you can limit how many tickets someone has open at once

Panel
Panel config -> Limits -> Open tickets all users

Globally
Server Config -> Global open ticket limit

[harsh epoch]

Another thing you could do is make a blacklist role and temporarily give that person that role.

You can set the blacklist roles under server configs -> blacklist roles

[sweet cave]

Why does the ticket not allow my admins to see it but it does allow mods

Very strange

[harsh epoch]

Can you check that theyre listed as a support team role please?

[sweet cave]

Yeah I found that after I wrote it, they wasn't so I'm guessing it should show now. Thanks 🙂

[iron night]

Gave +1 Rep to @harsh epoch (current: #47 - 68)

[harsh epoch]

They'll be able to see new tickets now theyre listed

[jovial hare]

Hello, this may be a dumb question but the ticket bot only works in 1 channel how do I change that ?

[scenic forum]

Can you run /debug inside the channel the bot doesnt work in

[jovial hare]

It said than the application did not respond

[scenic forum]

The bot is missing the Send Message permission inside that channel

[jovial hare]

Oh shoot my dumbass forgot to add perm to the bot

Thx !

[crude acorn]

I am leaving a company whose Discord server I have managed. What steps do I need to take to transfer control of TT to another person?

[covert swallow]

Assuming you have no subscriptions, you just need to ensure that they have the Adminsitrator permission in the Discord server, or a dashboard role

[cosmic night]

license key order jk king ds4

[fervent rivet]

question is there a way to open tickets anonymously?

[harsh epoch]

Not fully anonymously as you'll still be seen in the channel permissions and at the top of a channel showing who has access. As well as in logs, transcripts and the member list

Although, by default, ticket tool doesn't automatically mention the ticket opener but that's about as close as you'll get

[zealous yoke]

can someone tell me why when i delete a ticket it creates a new one called closed

[covert swallow]

If you want a really hacky solution you could make a custom command in a different bot, the user inputs why they want the ticket opened into that command, and then that second bot triggers the $new command, and appends the reason onto the command so its outputted as $new {reason} and then a ticket can be opened by that bot, but there isnt any way for the initial user to see what is said.

[covert swallow]

A new ticket most likely is not created, the ticket was most likely just renamed to closed because you have 2 step ticket enabled

[zealous yoke]

no, it deletes the ticket channel, then creates a new one called closed

then i have to delete it manually

[covert swallow]

Whats your server name or ID?

[zealous yoke]

1376692515700473878

[covert swallow]

Tḥār ʾAllāḥ︱ثَار اللّٰ correct?

[zealous yoke]

yes

[covert swallow]

Could you check your server's audit logs to ensure Ticket Tool is opening the ticket?

[zealous yoke]

oh i did now, it’s another bot thank you

[iron night]

Gave +1 Rep to @covert swallow (current: #16 - 430)

[dapper thunder]

I mights just be dumb but I’ve tried this for 20 times on 3 different internets and 2 different devices for it to just not work

[covert swallow]

Make sure the bot has the ability to send and read messages in the channel

[midnight cove]

yo how do i make so the ticket tool sends the conversation in theire dms

[worldly helm]

Hello! 👋

Making the bot automatically send the transcript into the ticket owners DMs is a premium only feature.
You can manually use /transcript user though to send the transcript to the specified user.

[midnight cove]

thx

[iron night]

Gave +1 Rep to @worldly helm (current: #6 - 988)

[worldly helm]

You're very welcome!

[midnight cove]

hey also smth i got the tickets V2 bot but it sends and transcript to the channel where u creat a ticket for everyone to see how do i make it so it dosent send the transcript for everyone to see

ur prob dont know how to fix this isse

[harsh epoch]

You'd be better off asking in their support server for issues with that bot

[midnight cove]

alr

[dry maple]

hey guys, so i set up a category for where tickets get stored in, it reached 50 channels capacity, can i somehow add extra categories that will store the 2nd, 3rd and so on batch of 50 tickets?

[harsh epoch]

You can select overflow categories by choosing more than one category when selecting where your tickets should be opened

[dry maple]

yep figured it out, thank you!

[iron night]

Gave +1 Rep to @harsh epoch (current: #47 - 69)

[dry maple]

is there a way to temporarily disable the ticket bot from accepting tickets

[inner moth]

WHY DOES TICKET TOOL KEEP SAYING: "The application did not respond" TO EVERY COMMAND?!?!

[hasty igloo]

hi, i have a bot which mutes people when they send server links, but I have it set in my tickets where they can send links, expect the bot that I have doesn’t let people send server links, is there anyway to make the bot ignore the links in specific channels, i’m not sure if you guys also help with that

[mighty thistle]

Scheduling!

[mighty thistle]

Can Ticket Tool see the channel and send messages?

[harsh epoch]

Check if there's an "Ignore category" or an "ignore channel" option in your moderation bot. Other than that, you're probably best off asking their support

[inner moth]

I GAVE IT EVERY SINGLE AUTHORIZATION

I think

[hasty igloo]

i see, i’ll try that; thanks

[iron night]

Gave +1 Rep to @harsh epoch (current: #47 - 70)

[soft wedge]

what does this mean?, anytime me, or my members make a ticket this pops up and deletes their ticket.

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[harsh epoch]

@soft wedge Refer to the embed above

[frail tree]

everyone can see the ticket

i want only staff to see it

@oak fern @covert swallow @shut bolt

[harsh epoch]

Can you check these two things:

1.
check that the everyone role isn't listed as a support team role.

2.
Check permissions -> Everyone Role Permissions -> Edit Opened -> "View Channel ❌"

(If it's happening for closed tickets, follow the same process but check "Edit Closed")

[frail tree]

how do i do 2?

this is 1

[harsh epoch]

On the dashboard, press "Permissions" (Img 1) -> Everyone Role Permissions (Img 2), and then check that the View Channel permission is disabled (Img 3)

[frail tree]

fixed

ty for taking ur time for doing this

thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #47 - 71)

[frail tree]

how do i do that rep ting in my server i need it

[harsh epoch]

It's done through a bot called YAGPDP, if you want more information on it, you can either read their docs or ask in their server. But as it's not a ticket tool related thing we can't help in this channel

[frail tree]

@harsh epoch

or anyone help me with this

[harsh epoch]

Please avoid pinging me for support.

On the panel with the issue, check that regular users have permission to use the button.
Go to: Buttons -> Create ticket - Edit Button -> "Support Team Only"

[frail tree]

Sorry

[opal elm]

@covert swallow

Does any1 know how to make it that whenever the ticket opens it pings the ticket role

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@opal elm refer to the embed above

[opal elm]

kk

[opal elm]

tyvm

[opal elm]

ion understand

where do i place all of this?

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[scenic forum]

Refer to the embed above

[opal elm]

k

ty

[upper sonnet]

whats the permission level needed for the escalate command?

[harsh epoch]

by default it's set so that your support team can use it

[calm kayak]

Meredian

[humble sequoia]

@calm kayak

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[calm kayak]

Grato,abraços

[vestal crane]

legit no commands work

[harsh epoch]

Hey! Can you make sure ticket tool has the View Channels, Send messages and Embed Links permissions in that channel?

[open cloud]

So im a admin for a discord server and have a admin role with administarator on but i cant do anything like set it up The owner doesnt know much about discord hense why im setting it up is there a way to fix this?

[long yarrow]

Help

[mighty thistle]

What exactly can you not do?

[open cloud]

Access dashboard

[humble sequoia]

@long yarrow, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[mighty thistle]

When you attempt to access a server through the dashboard, the server is not present?

[open cloud]

yes

[mighty thistle]

I would start by refreshing your server list, just in case!

[open cloud]

Does smth need to be in dashboard by the owner so i can see it?

Like they need to set it up

[mighty thistle]

Well no, but is Ticket Tool in your server?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[south wadi]

Is ticket tool down right now?

[mighty thistle]

No, it shouldn't be.

[open cloud]

Yes

I have an admin role with adminitrative perms

Wait...

Iv relised...

[south wadi]

Hmm weird im constantly getting application didn't respond and so is my buddy

[mighty thistle]

Your permissions for that channel may be off. I would #🎫│make-a-ticket so the support team can diagnose it for you!

[south wadi]

Thank you

Thnkas @mighty thistle

Oops

Thanks @mighty thistle

[iron night]

Gave +1 Rep to @mighty thistle (current: #52 - 60)

[south wadi]

There we go

[mighty thistle]

[open cloud]

@mighty thistle Whys the channel staying after I deleted a ticket

[mighty thistle]

Remember not to mention staff! #📂│information

[open cloud]

My bad

[mighty thistle]

Does Ticket Tool have the ability to delete channels? I believe that's the only reason.

[open cloud]

Ah probs not should i just make a bot role with admin perms ?

[mighty thistle]

You do not have to give Ticket Tool admin.

[open cloud]

That didnt work..

[mighty thistle]

I do not recall the list of permissions that Ticket Tool must have, off the top of my head.

[leaden temple]

Is there a way to view the ticket transcript just by the 15 digit ID? Example: 000000000000000

[open cloud]

FIXED IT!! I had storage on

Now it shows replying to my set up msg is there a way to remove that

[leaden temple]

Let me know if this can be answered here or inside of #🎫│make-a-ticket

[elder yew]

Hey I want to see my old tickets from ticket tool, but as I can see it's only showing past 7 days of ticket without premium. But I just turned on a free premium trial but I'm still unable to see my past tickets... can someone help

Ok I refreshed and it worked but I can't see old tickets still. I wasn't using claiming feature on tickets

How can I see my old tickets 🫠

[remote cypress]

Hey guys, I don't know or I'm in a right place but lets see 😀
I have 2 issues.

1. I can't withdraw sol from Sanji app, it shows that wallet doesn't exist on the blockchain
2. I can't join discord server, because discord can't verify my phone number
   Please help, or give me some links where to find help 🙄👍

[scenic forum]

Hey
We only provide support to the ticket tool discord bot and can't help you with your issue neither.
For your second inquiry you need to write a ticket to discord themself

[scenic forum]

Not sure what exactly the limits on the statistic are
Please #🎫│make-a-ticket to receive a staff members help

[scenic forum]

Are you talking about the user ID?

[severe flicker]

Hi, this is the Mmonster website group?

[scenic forum]

Hi
No, this is the support server for the discord bot Ticket Tool

[severe flicker]

Ok, sorry

[amber gust]

The bot stopped working this is the server ID "799581681957732383"

[scenic forum]

Can you use /debug on your server

[crude plover]

The people Which create a ticket cant see them

[harsh epoch]

Could you check that the ticket owner is being given permission to view the channel

Dashboard -> Permission -> Ticket Owner permissions -> Edit Opened -> View Channel ✅

[crude plover]

allready on

ok nvm was my bad XD the channels where on privat

[harsh epoch]

Glad its fixed

[leaden temple]

This server I am, they have your bot, and they give past orders with "ticket ID". Just not tryna get scammed by them

Example of what they show.

[leaden epoch]

✅

How get tickets

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[harsh epoch]

@leaden epoch Refer to the embed above

[leaden epoch]

I don't have select server

[harsh epoch]

If you can't add the bot to your server, you're missing the permission Manage Server
You'll need that to add the bot

[scenic forum]

We cannot assist you with ticket matters outside of this server.

[hardy sequoia]

Bom dia

Fiz uma comprar de ouro n recebi meu ouro

[leaden epoch]

What bot

[harsh epoch]

This one. Ticket tool
If you can't add it to your server, then most likely you're missing the permission to add bots

[gray isle]

im having an issue the bot says "You Don't have permission to use this" tho the role has has permission

[harsh epoch]

Hey! Are you staff in the server with the issue?

[gray isle]

yes

this was sent to me by someone who could not use it

[harsh epoch]

If you want to enable everyone to create a ticket using that button you'll need to go to the panel with the issue -> Buttons -> Edit Create ticket button and turn "Support team only" off.

If it's already off, make sure your allowed roles, and disabled roles are configured correctly

[gray isle]

Thanks i appreciate it

thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #46 - 72)

[tacit umbra]

guys how ca i add this details to my own server

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[harsh epoch]

@tacit umbra

[tacit umbra]

ty

[amber gust]

It was working fine, 12 days ago it got bugged

I had the premium version what should i do now?

[amber gust]

?

[scenic forum]

Is ticket tool Premium still active?

[amber gust]

How to check this?

[scenic forum]

Access your servers dashboard and check what the premium field is saying
Either active or free

[amber gust]

Can you send me a link if possible? it was auto paying the whole time i had it for 2 years...

[scenic forum]

Was it being auto paid by you or another member?
Refer to the link below

[humble sequoia]

https://tickettool.xyz/manage-servers

[mild yoke]

Hello does someone know why i cant add tickettool to my discord being server owner?

@upper flower

@harsh epoch

[scenic forum]

Please refrain from pinging members for help

Did you invite the bot to your server?

[mild yoke]

i need help but cant open ticket on the discord

[scenic forum]

Nontheless you shouldnt ping anyone and remain patient

[mild yoke]

yea and i invite it but it dont appear in it

[scenic forum]

Can you run /debug on your server?

[scenic forum]

Can you try using the /botswitcher command and select ticket tool white

[mild yoke]

Thanks bro you fixed it

[iron night]

Gave +1 Rep to @scenic forum (current: #23 - 337)

[mild yoke]

why that happend btw never happend to me

[scenic forum]

Was this the first time Ticket Tool was on the server?

[mild yoke]

nope its was long ago

[scenic forum]

Back then you had premium and/or a premium trial and activated ticket tool gold (The premiumbot)
Since you invited the white bot Ticket tool doesnt recognize being on your server as the selected bot aka Ticket Tool gold wasnt on it

[mild yoke]

when i chosed /botswitcher its shows that were ticket tool gold

[scenic forum]

Because it was selected the last time you used ticket tool

[mild yoke]

i didnt know that thanks for helping me apreciate it

i was anoying

[upper patrol]

Good Afternoon Peeps. Who do I have to talk to about my invite for ConcreteRP

[humble sequoia]

@upper patrol

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sand panther]

G-create

[jade topaz]

Hiya,

Really weird issue were all commands I run are going (see pic). Have kicked and re-invited three times.

I can access the dashboard but it doesnt recognise the server im in. Am I being truely thick?

I feel like its a similar issue to the one above but /botswitcher command is running into the same issue

[scenic forum]

Can you use /debug on your server?

[jade topaz]

uhhhhh gonna pretend that didnt fix it first try

Thanks matey

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #23 - 338)

[jade topaz]

There you go 😄

[hidden bane]

what happens if I use /debug and it still does the same thing?

[scenic forum]

Then im able to tell you whats wrong in many cases
THe bot is missing these permissions inside the channel

[hidden bane]

thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #23 - 339)

[young valley]

I can't send the ticket in the room that I want. Every time I try to send it, it says error.

[harsh epoch]

Hey!
What was the error you were getting?

[humble sequoia]

User's issue has been solved in another channel.

[signal tendon]

Hey guys

How’s y’all day today

[scenic forum]

This is the support channel
Please use #💬│general-chat if you want to chat

[signal tendon]

Omg I keep forgetting so that’s why no one is replying

[bitter mason]

Hey any admins on

How do I make ticket

[harsh epoch]

you can use #🎫│make-a-ticket

[signal tendon]

Hey guys how y’all day today

[scenic forum]

This is still the support channel
Please use #💬│general-chat if you want to chat

[signal tendon]

omg I keep forgetting

I keep going to the wrong place I’m sorry

[bitter mason]

Just made ticket

Need help can’t access my character at all

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[oblique crest]

Is the bot bugging?

[scenic forum]

Issue with the premium bot is currently being investigated

[oblique crest]

Can't use commands, claim or close tickets in a server I'm an admin in.

[oblique crest]

Ah, okay.

[restive condor]

There shouldn't be any issues at the moment. Can i get your server id please?

[oblique crest]

944407542249951234

[restive condor]

Can you re-try now please

[oblique crest]

Things up and running now, what was the issue?

[restive condor]

Just a little hiccup with your server's shard for a few seconds

[oblique crest]

Ah.

[stiff perch]

Is the bot not ringing?

[scenic plinth]

No, it is not a cellular device.

[vital kiln]

Hi guys, I wanted to know if there is any way to configure the bot to automatically mark a position in a channel.

@covert swallow

[scenic forum]

Please do not ping the staff team and be patient
Someone will assist you once they have time alternatively you can #🎫│make-a-ticket to receive a staff members help

[harsh epoch]

it depends what you mean by wanting to mark a position. If you're just looking to save a place you can pin that message, or use ticket tools custom commands to send a message with a link of the target message you wanted to save?

But if you wanted something more custom or more functionality it would probably be better looking into another bot created for that purpose

[wheat hornet]

Alguien me ayuda ?

[rancid dust]

Anyone know why this isn't pinging? In ticket message its {@ rolename} and {role id} And its only for these 2 specific type of tickets

Bot has admin and should have the right perms, nothing on debugging

[lunar solar]

You need to close the role id with >

<@&836940743276494869>

an example ^

[rancid dust]

the thing is in the dashboard its set up like {roleid}

[lunar solar]

yeah but how does it look in an actual ticket not in preview?

[rancid dust]

looked like this

[rancid dust]

The id is for the {@mods} role i'm pretty sure, but I also tried putting the ID as {roleid} in the ticket nessage and it only worked once before looking like the image again and not pinging people

[lunar solar]

Please #🎫│make-a-ticket and we can continue there

[jade topaz]

Hello, I just have a question. I’ve searched the web to see if I could find an answer but I could not. Here’s the question: How do I turn off the option for others to close tickets if they aren’t part of my staff team?

[worldly helm]

Hello!
Please #🎫│make-a-ticket, we will assist you there

[grizzled harbor]

I added the bot to my server, however when I use any command it just says the application isn't responding. What should I do?

[scenic forum]

The bot is missing the following permissions inside the channel

[grizzled harbor]

Okay thank you so much!

[mint glen]

How do i make more tickets on the dropdown menu in a panel? i can only make 1 ticket in a dropdown panel and then send it, but i want it all together

Like this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[mint glen]

It ask me to select a different panel for each drop down, so it doesnt send them all in one panel when i press send

[lunar solar]

Say you want 5 dropdown options, you need 5 different panels therefore you need to make the remaining 4.

Once you’ve done that navigate back to the first panel and edit the dropdown menu to include those 4 panels.

[mint glen]

Where do i edit the dropdown menu?

[lunar solar]

Dashboard —> Panel Configs —> Select panel 1 in the dropdown —> Dropdown Style —> Edit to your liking

[opal ivy]

Hi, is it possible to have the ticket auto rename to the moderators name once they claim it?

[lunar solar]

Yes,

Panel Configs --> Claiming --> Enable claim name --> {author.name} or {author.nickname} whichever you prefer

[opal ivy]

thank you!!

[shell gulch]

Hey, is it possible that when i close the ticket and give a reason, that reason will be sent to the user (Via dms) who created the ticket

[lunar solar]

Yes,

Dashboard --> Panel Configs --> Automation --> Send Direct Message when ticket closed --> Edit Closed DM --> Add {close.reason} to either the message content section or description of the embed.

Please note this is a premium feature

[shell gulch]

Alright thanks

[iron night]

Gave +1 Rep to @lunar solar (current: #15 - 456)

[gusty cape]

Hey guys,

After someone makes a ticket in my server, they have to type in a reason for the ticket and their player-id, where do i find what they wrote in the ticket creation menu

[waxen creek]

How can I make it so that it automatically pings a role when a ticket is created?

[humble sequoia]

━━ BADER_OP's inquiry has been moved to a ticket ━━

[stuck drift]

Help me is not let me combine I have Full Frangmet x80 and mental bag x50 Frangmet? How to combine it??

[humble sequoia]

@stuck drift

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[mint glen]

Yes i already did bro, but when i need to send the tickets it sends them 1 each because its different in the dropdown menu

[scenic forum]

Can you show a screenshot of your dropdown menu

[mint glen]

I fixed it, i was supposed to set them all together in another category

[gusty cape]

Hey guys,

After someone makes a ticket in my server, they have to type in some information to make helping them faster, where do i find what they wrote in the ticket creation menu

[worldly helm]

Hello

If you're talking about the pop up form you can either enable Auto display form results on the Ticket Message as an additional embed. on your dashboard -> Panel Configs -> Forms
Or you can use {create.form.x} in your ticket message. Replace the x with the number of the answer you want to get.

[brave idol]

How do I add it to my server

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[lunar solar]

^

[brave idol]

Thank you

Now how do I add to a chat

😅

[shrewd quartz]

Help me pls

Pls undbanned

[humble sequoia]

@shrewd quartz

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Hey how i alwayys get the white ticket when i add the gold one

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[scenic forum]

@jade topaz refer to the embed above to invite Ticket tool gold

[jade topaz]

Does it need money sir

[scenic forum]

To use ticket tool gold your server needs an active premium subscription

[jade topaz]

oh sorry

Gift me

[scenic forum]

If you want to have ticket tool Premium youd need to purchase it

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[jade topaz]

OKay

[wild sand]

guys how do i set where do tickets spawn im pretty sure there used to be a place to set where tickets can spawn

[harsh epoch]

$help

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[harsh epoch]

@wild sand Refer to the embed above

[wild sand]

oh ok

thx

thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #46 - 73)

[pine umbra]

Is there a way to make it so that when you escalate a ticket it pings the support team for the panel you escalated the ticket to? So if I escalate a general support ticket to appeal it pings the appeal team.

[frigid edge]

hi

p

[harsh epoch]

Menu -> Escalate -> Send ticket message

[pine umbra]

Ok thanks

[iron night]

Gave +1 Rep to @harsh epoch (current: #45 - 74)

[robust lake]

Guys how can i fix this hè can chat in here

[harsh epoch]

Open the channel permissions and make sure that Ticket Tool has the Embed Links permission in that channel

[robust lake]

WDYM whit Embed Links

[robust lake]

Ty

[iron night]

Gave +1 Rep to @harsh epoch (current: #45 - 75)

[midnight hornet]

guys can anyone help me how to put ticket tool into my dc server?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@midnight hornet refer to the embed above

[midnight hornet]

ok

[midnight cove]

hey uhm my ticket description is to long is there like a way to bypass it or smth

i mean how to make a long follow up msg

[scenic forum]

Ticket tool Premium bypasses the character limitation up to discords maximum

[midnight cove]

dang

[winged pebble]

||hello||

[gleaming notch]

Hello, so I just got the bot onto a server where I have all the permissions
Now the problem is that on the webssite that server wont show
Can anyone help with that

[scenic forum]

Hey
Can you type /debug on your server

[gleaming notch]

Do you need the link that it sent?

[scenic forum]

Nope!
It seems like you're not having the Administrator permission

[gleaming notch]

oh I see
I will contact the owner on that, thank you! ^^

[scenic forum]

Alternatively they can use a dashboard role if they don't want to give out admin. Refer to embed below

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 26, 2025, 8:13 PM

[gleaming notch]

alright thank you :)

[scenic forum]

[umbral cedar]

@scenic forum how do i create a ticket system

[scenic forum]

Please do not ping for support but refer to embed below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[devout pelican]

I would like to add an automatic text about something to the ticket when someone opens a ticket.

[harsh epoch]

Hey! You can edit the message sent when someone opens a ticket by going to Panel -> Messages -> Edit ticket message

[devout pelican]

No

[harsh epoch]

hm?

[devout pelican]

The text I want to put is a little long

Like 55 words

[harsh epoch]

you could try using the message content rather than the embed? To bypass the limits for emebds, you'd need a premium subscription though

Nevermind, the limit is on both.

[devout pelican]

yes..

ty anyways

[harsh epoch]

If it exceeds 250 characters then there's no way to directly add it to the ticket message. You could use a custom command maybe?or if you've got another bot configure it to send when a channel in that category is created

[fringe jetty]

Hi my member can't not open the ticket

[arctic rock]

yo, how do I make a different ticket message whenever someone opens a ticket that's depending on which category of ticket he opened?

[devout pelican]

Like wqhat bot

[covert swallow]

Each panel has a different ticket message you can edit

[harsh epoch]

My go to for most custom commands would be yagpdp because of the amount you can get done with it, that would allow you make an embed and customize pretty much however you wanted, but if you wanted something a bit easier you could use something like sapphire or dyno, although that wouldn't send automatically as such

you'd have to trigger it yourself with those

[harsh epoch]

are they getting any errors when trying to open one?

[fringe jetty]

Yes

It's saying that the ticket is not a channel

[harsh epoch]

Are you able to show me an example at all?

[harsh epoch]

At the moment you're using /add which is meant to add another user to an already existing ticket.
If you wanted to create tickets through the use of commands, you'll first have to enable Command style tickets by going to your dashboard -> Command style -> Set "Enable Command Style ticket creation" to on

You'll then be able to use the /create to make a new ticket

[fringe jetty]

Ok

[harsh epoch]

Buttons -> Close ticket -> Support team only

[iron night]

Gave +1 Rep to @harsh epoch (current: #44 - 76)

[gloomy scaffold]

is there a way for it to just log the form info in a specific channel instead of opening a ticket?

[mighty thistle]

The creation of a ticket will always create a ticket channel/thread. Even with forms mode, you're still ultimately creating a ticket.

[gloomy scaffold]

alr, thanks mate

[jovial belfry]

im trying to add a panel an setup the bot in a server im working on. it keeps saying it fails to respond. could someone help me?

[scenic forum]

Can you run /debug in the channel it fails to respond in

[jovial belfry]

uh yeah can do, 2 secs

"This application failed to respond"

[scenic forum]

The bot is missing the Send Message permission inside the channel

[jovial belfry]

ahhh i see

thank you!

[potent narwhal]

hy

[rigid hinge]

Hi, I'm using Ticket Tool in a mid-sized server to allow multiple (5+) people to join a ticket. I, however, need to remove them from the ticket.

Instead of manually removing each of them, since I am unable to see members on the sidebar if they are offline (server exceeds 1k members), is it possible to remove batches of people from a ticket at once?

For example is there a command that functions as: /remove (all users with a specific role)?

[hallow talon]

Uhh my ticket tool is having a problem

It has permissions to send messages, and veiw channel??

[harsh epoch]

I believe /remove role:[RoleID] would work

[rigid hinge]

I know that /remove roles exist, doesn't that just remove roles from the ticket, and not the users themselves?

[scenic forum]

Can you use /debug inside the channel you want the panel in?

[rigid hinge]

In my case, the ticket only has added users, but not any added roles 😔

[harsh epoch]

im not entirely sure tbh, i know it exists but have never personally used it to remove batches of people

[hallow talon]

Whats that do?

I can use /debug

idk what it does tho

[scenic forum]

Which panel ID are you trying to send into your server?

It just gives me some more info

[hallow talon]

how do i get the panel id

[scenic forum]

the number infront is the panel ID

[scenic forum]

Can you try typing $panel 2 inside the channel you tried to send it into

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@hallow talon refer to the embed above

[hallow talon]

k bet

lowkey its still not working

can u join my server and help? Ill give u permissions

Ill vouch u if u help

[scenic forum]

Can you show me the "Create Ticket" button

[scenic forum]

All support must be done within the server, joining to help is forbidden

[scenic forum]

Show a screenshot of this menu
Panel config -> Buttons -> Create ticket

[scenic forum]

Your button emoji is empty while being enabled

[hallow talon]

Does it need an emoji

[scenic forum]

If its enabled yes otherwise -> Button emoji

[shut sorrel]

hi, just got premium after customizing the embed it just says in the server interaction failed

[hallow talon]

Still doesn’t work, lemme delete all the tickets and make new ones

[scenic forum]

Can you run /debug inside the channel you get the error in?

[scenic forum]

Alternatively you can make a #premium-tickets to receive a staff members help

[shut sorrel]

this is what it says "The application did not respond"

[scenic forum]

Please grant the bot manage roles and manage channels on its role

Aswell as the missing permissions in the channel tab within it's channel

[shut sorrel]

think its fixed thank you

[summer burrow]

so if i get premium does it come with a customizable separate bot/app like how other premium bots now offer?

[restive condor]

Hey there! Not yet unfortunately

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[frail tree]

help

[worldly helm]

Hello there 👋

You may have accidentally denied permission to use the Create Ticket button.

Look in the following places in your server's dashboard

Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[quaint narwhal]

How do i summit a ticket?

[solar fern]

How do I create a panel in a server I dont own?

[shrewd quartz]

Where are my tickets?,🧐

[restive condor]

Hi there! What exactly do you mean?

[restive condor]

Hey there! What exactly do you mean?

[quaint narwhal]

I got scammed and i want help

[restive condor]

Hey there! You must have administrator permissions to access the server's Dashboard

[restive condor]

You're in the wrong server unfortunately

[quaint narwhal]

Oh ok

[shrewd quartz]

I don't have an unband ticket and it's still banned and I'm making a new one.

[solar fern]

Is there a way for the owner of the server to give me administrator permissions?

[restive condor]

You're in the wrong server

[restive condor]

Yes

They can enable that permission in your role settings

[solar fern]

Where do I find that? so I can pass the message to the owner.

[restive condor]

Server Settings > Roles > Your role > Permissions > Scroll all the way down; and enable Administrator

[solar fern]

Thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2762)

[worn jetty]

How do i make a ticket for ppl

[restive condor]

Hey there! Are you trying to set up Ticket Tool in your server?

[worn jetty]

Yes

[restive condor]

Here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Please let me know if you have any questions 🙏

[elder fulcrum]

Hello I withdraw 500 rupees it shows success but not received in my bank account

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

But I don't have perm

[coarse chasm]

I can't sign in

[sacred karma]

Hello

a question

[scenic forum]

What is it about?

[scenic forum]

On the ticket tool website?

[scenic forum]

Ask away. Don't ask to ask

[jade topaz]

My friend helped me so nvm

[sacred karma]

Why would they ban me if I have nothing?

[humble sequoia]

@sacred karma

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[supple rose]

Hello, it seems that people are unable to open tickets in my server. I tested it myself, and it just stays like this and does not open any ticket.

I am not sure if important but for reference, we have premium ticket tool bot in my server.

[crimson oak]

If you just launched premium, wait some minutes.

[supple rose]

Sorry, what do you mean? We have had premium for over a year now.

[scenic forum]

Can you run /debug inside that channel?

[ornate dawn]

My control panel isn't loading, and the bot creates tickets without any text indicating what's configured. It had no ticket management feature.

It's just an empty channel.

Are there any issues now?

[scenic forum]

Please refrain from giving false information. Once premium is activated it's effective and working immediately

[scenic forum]

Can you run /debug on your server?

[ornate dawn]

I'll try now

[scenic forum]

Having no dashboard issues on my end

[supple rose]

It says application did not respond. Let me know if I should try anything else next.

Also I just noticed that we have been using the regular ticket tool bot despite having premium. I am not sure if it matters. 😓

[scenic forum]

The bot is missing the view channel permission inside the channel you used debug in

[ornate dawn]

Thanks, it helped, it just didn't work right away.

[scenic forum]

[scenic forum]

It's fully up to you if you swap the bots tho keep in mind ticket tool gold is a bit faster and more reliable than white
Essentially they both have the same functions

[supple rose]

It says I'm supposed to give you a link. Do I share it publicly here?

[supple rose]

I have added the gold into my server. Do I have to change anything else on my end to make our server use the gold instead of the white? For instance, if I have to repost the panel using the gold. Sorry for all the questions!

[scenic forum]

I can see it without the link don't worry!

[scenic forum]

You change the bot to gold via /botswitcher and resend your panels afterwards since panels over ticket tool white will become unresponsive

You can kick white afterwards if you bought premium over the dashboard , no configs or anything will be lost as they share the same configs entirely

[supple rose]

This is very helpful and reassuring, thank you!

As for not being able to open a ticket in my server, do I need to do anything else on my end or should I just wait on your response for this? Not to rush, I just want to make sure I am giving you all the information that is needed.

[iron night]

Gave +1 Rep to @scenic forum (current: #23 - 341)

[scenic forum]

Does the bot still get stuck at the creating ticket part?

[supple rose]

Yes, I just tried opening one and it's still stuck.

[scenic forum]

I have enabled the premium role for you please make a #premium-tickets to receive a staff members help as I haven't seen this issue before

[supple rose]

I will, I appreciate your help so far.

[scenic forum]

[clear locust]

so i invited the ticket tool bot to my server

and isnt showing up on the dashboard, ive tried to kick it and invite it again multiple times still not working

[harsh epoch]

Hey! Can you run /permissiomlevel in your server?

[clear locust]

sure

it dont work

[harsh epoch]

does the bot have access to that channel?

[clear locust]

oh no 1 sec let me role it

[crimson oak]

Bro

[harsh epoch]

Can you try using the Sync Servers button on the dashboard?

[clear locust]

alr

still dont owrk

still dont work

[harsh epoch]

Back to this a second, can you make sure you're running the command for yourself, rather than the bot

[clear locust]

we have the same role

the bot and me

[harsh epoch]

Hmm, could you try logging out and back into the panel?

[clear locust]

yea

o it worked tysm!

thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #44 - 77)

[harsh epoch]

No worries!

[ornate cosmos]

how do u use /debug?

[scenic forum]

By typing /debug on your server

[ornate cosmos]

alr

this server or what?

bcs it dont work

[harsh epoch]

Make sure the bots got the following permissions: View channel Send messages Embed links then try to run the command

[ornate cosmos]

i dont understand

i read it like 20 times

[harsh epoch]

If the bot can't read your commands, you'll need to change the permissions for that channel.
Open the channel settings and navigate to "Permissions"
Press the + icon next to "Roles/Members", and find the bots role.

Then, find the permissions mentioned above and enable them

[ornate cosmos]

and where is the channel setting?

[harsh epoch]

Are you on PC or mobile?

[ornate cosmos]

pc

[harsh epoch]

You can follow this video, that'll show you how to add the permissions

[ornate cosmos]

can u send an invite to the ticket tool helper server or link?

wait no it isnt a server lol

[harsh epoch]

You'll have to follow the instructions in your own server

[ornate cosmos]

my own server?

[harsh epoch]

Yes. In the server you're having issues in

[ornate cosmos]

blushcrunch ban appel server?

[harsh epoch]

If it's an issue with a server you're not staff in, then you'll have to find another way to contact them to let them know about the issue.

[ornate cosmos]

can i dm u a photo which shows what happens maybe that will help?

[harsh epoch]

Please keep support to this channel

[ornate cosmos]

mb i didnt know u could upload photos here

i thought u had some role lol

[harsh epoch]

As you're not staff in that server, we won't be able to help any further

[ornate cosmos]

oh alr

[wet kettle]

pls help

[strange flower]

Hello - I'm setting up thread-style tickets for the Discord server I run and I have a question or two - it says to the top of the ticket to mention someone to add them to the private thread - does this work? I know the add remove commands do not

[fiery hull]

I think there's a bug where a lot of people can't open their tickets

[scenic forum]

That's how private threads work in discord
People need to be pinged to be "invited" to it

[strange flower]

ok thank you - i appreciate the help

[iron night]

Gave +1 Rep to @scenic forum (current: #23 - 342)

[fiery hull]

The ticket doesn't create

[jade topaz]

[fiery hull]

It's the same question as me

Did you solve it?

[supple rose]

Yes: Discords API is currently experiencing some issues. There's nothing the support team here can do unfortunately. For now we can only wait.

[fiery hull]

oh...

[fiery hull]

Thank you for your answer

[iron night]

Gave +1 Rep to @supple rose (current: #423 - 1)

[wind vigil]

How can I create a similar panel when creating a ticket?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[harsh epoch]

@wind vigil Refer to the embed above

[wind vigil]

How to do the same?

How can I set a cooldown for creating tickets?

[harsh epoch]

You can't create cooldowns, but you can limit how many tickets someone has open at once

[wind vigil]

is there no way this is possible?

[harsh epoch]

No, you can't create cooldowns

[supple rose]

It's working for me now! Check yours. ☺️

[fiery hull]

I don't work😭

Did you try to make it work separately?

[supple rose]

I just tried opening a ticket again and it works.

[severe smelt]

Help

[pseudo ravine]

You were just told you're in the wrong place

[severe smelt]

where can I find help?

[pseudo ravine]

We don't know, as previously told

[tribal pivot]

out of no where tickettool made a bunch of tickets not pining staff or showing members

[harsh epoch]

Are these brand new channels, or where they created as someone closed a previous ticket?

[tribal pivot]

brand new

[severe smelt]

There is 3 foundations in the mesh

[harsh epoch]

Do you know if someone could have pressed the create ticket button a bunch of times earlier this evening? Discord had some issues earlier which caused tickets to get stuck creating, so it could be related to that?

[tribal pivot]

leme foward this to a server

but we dont know because its not even pinging or popping up as a ticket when we do $close

[harsh epoch]

Can you open the audit log of your server and check that it's definitely ticket tool creating those channels?

[tribal pivot]

yep i can send a video correct

[harsh epoch]

You can upload screenshots or recordings here yes

[harsh epoch]

As they're all created in the same couple minutes, i reckon it would have something to do with the issues earlier. If you can't delete them using /delete, you can delete them manually

[fossil harness]

Hi guys

[tribal pivot]

Ok

[keen verge]

Yoo guys i want to make a chanel that people make tickets in it

[fossil harness]

Can someone help me with it ? There are many tickets that looks similar, there's no msg from ticket tool and not showing any filled button there to claim or close the ticket it's happening from 2-3 hours and only in my server

[harsh epoch]

Hey! Refer to the embed below for information about how to make a panel

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[keen verge]

Thanks

[iron night]

Gave +1 Rep to @harsh epoch (current: #44 - 78)

[harsh epoch]

This is most likely related to an issue on Discords side earlier today. You can manually delete those channels if Ticket Tool isn't recognising them

[fossil harness]

But how can I solve this issue we can't proceed the client's requests due to this

And also the tt shows 200-300ping in my server is that the problem?

[harsh epoch]

For new tickets it should all be working as normal again for most servers. It might be slower for some servers though

I believe it's recovering though

[tribal pivot]

@harsh epoch i ran it and it siad its not a ticket sorry for the ping btw

[harsh epoch]

In that case you'll have to delete them manually

[fossil harness]

Can you tell me estimated time?

[fossil harness]

Facing same issues as me?

[harsh epoch]

I wouldn't know, sorry

[fossil harness]

Ni worries don't apologize

Thanks

Bich for you 🤙🏻

Vouch*

Thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #44 - 79)

[nova citrus]

It just stays like that2

[bright tartan]

Anyone else’s ticket tool refusing to respond to commands?

[scenic forum]

Can you do /debug in there

[scenic forum]

Please #🎫│make-a-ticket

[bright tartan]

Doesn’t respond to that either

[scenic forum]

Ticket tool is missing all permissions inside that channel.

[bright tartan]

Aahh thank you!

[manic bone]

I have three roles: Trainee, Mod, and Head Mod.
I want to know if it’s possible that when a Trainee claims a ticket, the Head Mod role is automatically added as a helper or collaborator.

[scenic forum]

I don't think that's possible but for confirmation please open a #premium-tickets to receive a staff members insight on the matter

[fiery hull]

That's the same for me

[worthy dawn]

Pqp algum ADM pra mandar o link pra subir supot de erros técnicos

Opa*

[white lion]

ticket tool down?

i cant acess the dashboard

[harsh epoch]

Hey!
Can you not access a specific server, or the dashboard as a whole?

[white lion]

Well, it only appears some servers that ticket tool isnt in, and no server that it is in

[harsh epoch]

Do you have the Administrator permission inside the server you're trying to access?

[white lion]

Hmmmm, lemme check

[plush barn]

how do i make ticket bigger in ticket tool panel

[white lion]

my bad, i was offline

Still doesnt work

[plush barn]

how do i make ticket bigger in ticket tool panel

[white lion]

Wdym

[plush barn]

i want to make the text bigger

change the size

[harsh epoch]

Did you have the permission?

[white lion]

I dont have the admin permission, but the bot does

[gilded epoch]

My bot doesn't work, it keeps loading Why ?

[harsh epoch]

You'll need either the permission yourself, or an allowed role in order to access the dashboard. See the embed below:

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 28, 2025, 12:17 AM

[white lion]

Oh, okay

Tysm

[gilded epoch]

My bot doesn't work, it keeps loading why ?

[harsh epoch]

There have been some issues on discords end today, so it's been slower than usual. Unfortunatly we can't do anything to fix it besides wait.
I think things are slowly recovering, but i haven't been able to check for a little

[sharp lion]

Salut Lewis tu te souviens de moi ?

[harsh epoch]

C'est le cas ! Puis-je vous aider ?

[plush barn]

how do i make ticket bigger in ticket tool panel

[sharp lion]

Non tkt

[harsh epoch]

What do you mean?

[still trellis]

Does anyone know why when I run the script it kicks me out of the game!

[humble sequoia]

@still trellis

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fiery hull]

The ticket was opened late, but doesn't it work

[harsh epoch]

Hey!
These were created as a result of the issues earlier. If you cant delete them using Ticket Tool, then you (or someone with permission) will have to manually delete them

[fiery hull]

oh..

very troublesome

It happens and it works fine

[fast wagon]

What do I do?

I tried in other servers of mine and on different devices

[ornate cloak]

@mighty thistle Thank you for handling out ticket. I understand that you declined our report. But they just changed their discord to “Grow a Garden Support” now to continue scamming people. I don’t know if this makes the scam more obvious or not.

It’s no longer an issue on our side since they changed away from cloning us, but they still use tickettool in their operation.

[slender minnow]

Hello
Please report such servers to Discord's T&S team first. We may not be of much help as the users can just create a new server.

[meager sinew]

#🎫│make-a-ticket

[onyx solar]

Anyone know how i xan do this?

[crisp plinth]

Salam 8 baal Pool ve ev looedr ismelir

Məne kömək edin zəhmət olmasa

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there! See below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[oblique isle]

Is it possible to only allow a certain role to open a ticket/click the ticket button?

[red jungle]

how can i add a reason while creating a ticket ?

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Buttons > Create Ticket Button > Disable the everyone role & set allowed roles

[restive condor]

Hey there! You can enable forms in your server for users to include a reason

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[red jungle]

The issue is my server doesn't showup as linked with it

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[leaden slate]

الو

ابغى إداري عربي

@humble sequoia الو

@red jungle @restive condor

[red jungle]

??

[leaden slate]

I need support

@restive condor

[scenic forum]

Stop pinging people for support, be patient once you asked what you need help with or #🎫│make-a-ticket

[autumn oak]

Hello i have question ticket tool are down ?

[scenic forum]

no

[autumn oak]

Strange because i can't create ticket in orther server.

[scenic forum]

Can you elaborate?

what error do you receive

[autumn oak]

No, it good

is comming back !

[onyx solar]

How to do ping staff? In tickets

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@onyx solar refer to the embed above

[onyx solar]

When someone create it automaticly ping staff

[scenic forum]

Refer to the embed above and simply put the ping inside the ticket message content field (1)

[humble sequoia]

Message Editor - Dashboard

Page 1/2

[onyx solar]

Smth like this

[scenic forum]

Read my prior 2 messages please

[onyx solar]

Ok

I think i find it

[onyx solar]

I need to write {@role}?

[harsh epoch]

you'll need to type {RoleID}, replace RoleID with the correct ID for your role

[willow needle]

I team i am unable to log in to any.run can any one help on this

[humble sequoia]

@willow needle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[willow needle]

i am getting error can help me onthis pls

[harsh epoch]

You're in the wrong place, we can only help with issues related to Ticket Tool.

[onyx solar]

why this not ping role

[fast wagon]

I asked a question why your bot isn't working

[scenic forum]

Can you elaborate

[fast wagon]

I asked a question last night on why the ticket bot isn't working, It will not allow me to set it up and nobody has gotten back to me

[scenic forum]

Your message has most likely gotten lost as this is just the community support
Can you use /debug in your server

[scenic forum]

Ticket fool is missing the send message permission inside the channel.

[signal tendon]

Hello?

[pseudo ravine]

You were just told you're in the wrong place

[signal tendon]

Bruh

Ticket tool just said use community chat

[pseudo ravine]

It mentions if you need support with Ticket Tool

[signal tendon]

https://tenor.com/view/surprised-sorprendido-shaquille-oneal-gif-23222312

Mb

[shut plume]

Hi I tried making a custom button for support ticket. But now the old one is there. I only need the 💌 to stay. I looked under buttons in dashboard and didn't see the old on that is still displayed📩
(I don't want people using📩 cause it's not going to the right category/channel)

[harsh epoch]

Hey!
On the dashboard with the 📩 emoji. Try going to dashboard -> buttons -> Create Ticket Button - Show button

[shut plume]

I dont see that emoji there anymore is the issue. But it's still there on my server. I hit the send button again to send the panel, hoping it would update..but didn't

[shut plume]

Like this?

[harsh epoch]

Do you only have the one panel?

[shut plume]

Yes. I deleted the old and resent it

I think so..

[harsh epoch]

And its still showing the two buttons?

[shut plume]

How it looks after turning off show this button

It got rid of the custom button

I tried minimizing it to 1 button

[harsh epoch]

Now its only one, you can add the custom emoji back by going to buttons -> edit create ticket button

[shut plume]

Still the same result. .

I'll just add a note for people not to use the other. Even if i remove the custom button now, the default still goes to the top of server instead of the category i had it set to

[harsh epoch]

Hm. The only other thing I could suggest is making sure categories are set correctly for all panels, but other than that id suggest to #🎫│make-a-ticket

[limpid inlet]

how do i report that sombody scammed me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sharp cloak]

@harsh epoch im tryna set up my ticket button and i want my button to show up like this which i click it

[harsh lark]

why is the ticket down for me?

[sharp cloak]

How do i do it

[harsh epoch]

Avoid pinging me for support.
Refer to the embed below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[sharp cloak]

Alr ty

[indigo osprey]

Okay i need help, every time I try to use a command it says this

[harsh epoch]

Can you check to make sure that ticket tool has the following permissions: View channel Send messages Embed Links

From there you should be able to re-run the command

[indigo osprey]

Okayyy tysm I’ll try

[indigo osprey]

It worked!!! Tysm!!!

[harsh epoch]

No worries!

[deep horizon]

how can i make my ticket panel like this?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[harsh epoch]

@deep horizon Refer to the embed above

[deep horizon]

tysm!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[indigo osprey]

Okay another question, how can I make my ticket just like this, just a button

[indigo osprey]

AYUDAA ESO QUE

[austere forge]

You need a premium subscription to remove the embed

[indigo osprey]

oh

[quaint vessel]

hola alguien me puede ayudar estoy perdido con el funcionamiento del servidor 😢

[crisp remnant]

Alguien me ayuda a que en desbaben

Le doy rpg si le ayuda a desbanear lo que pasa es que en mi cuenta que en banearon tenía 9-!-9!://

Anacondas

[fossil sable]

Hi, I have a problem with the network OG mainnet. I sent gas from Binance but it is going a token that doesn't allow me to pay the gas to get the rewards I have. Do you know how to solve the problem?

[young bear]

Oi

[fossil sable]

it is always saying that I don't have enough gas to pay the fees, But I sent 5 $, I guess there is a issue with a token that it is call AOGI and this is not the real 0G to pay gas... and if you send gas from stargate go to the same token and not the real 0G. Do you know how to solve it?

[tawny cargo]

Hii

Can someone help me?

How does this work? 🤔

[woeful spindle]

Hello

[tawny cargo]

Hii!!

[woeful spindle]

I can't change this message here, why?

[harsh epoch]

Hey! Refer to the embed below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[tawny cargo]

Wdym?

[harsh epoch]

Editing the message content for ticket panels requires a premium subscription

[harsh epoch]

@tawny cargo

[tawny cargo]

It's confusing man

||Super hard||

idk how

[woeful spindle]

You mean I can't change the Panel message?

[harsh epoch]

On the dashboard follow this process:
You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Once you're there, add the panels you want to show

[harsh epoch]

You can't edit the message content for that

[tawny cargo]

Nothing is named attached panels

[woeful spindle]

Ok , thank you

[iron night]

Gave +1 Rep to @harsh epoch (current: #44 - 80)

[tawny cargo]

But thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #44 - 81)

[harsh epoch]

You'll need to press on the "panels" option

[tawny cargo]

Thanks @harsh epoch

[rough quiver]

How do I make this select your ticket

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[harsh epoch]

@rough quiver Refer to the embed above

[rough quiver]

Ok