🆘│community-support

[scenic forum]

Please show me that your role has Administrator toggled on in the role permissions

Its the permission at the very bottom

[rancid citrus]

Ohh I see i found it haha yeah your right thanks 🔥

[lapis knot]

Why I got banned?

[humble sequoia]

@lapis knot

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lapis knot]

Which is the right place then?

[cinder lake]

Hello, joined to ask how to enable the ticket transcripts feature. Couldnt find an option on the dashboard. Am I missing something?

(Please ping me)

[open fiber]

invalid request when opening transcript links

anyone know how to fix this?

[scenic forum]

Click on Direct Link again to generate a new link

[open fiber]

ah ty

[obsidian wedge]

why i cant manage my server?

[lunar solar]

please do /permissionlevel in your Discord server

[obsidian wedge]

thx you

thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar (current: #15 - 433)

[lunar solar]

Ah no worries

[cinder lake]

Hello, joined to ask how to enable the ticket transcripts feature. Couldnt find an option on the dashboard. Am I missing something?
(Please ping me)

[scenic forum]

Select panel
Transcript -> Select transcript channel
Buttons -> Transcript -> Show button -> (alternatively the $transcript command

[cinder lake]

Thanks a lot 🙏

[iron night]

Gave +1 Rep to @scenic forum (current: #33 - 128)

[raw galleon]

What exactly is the rate limit of the bot changing the channel name?
Like how often can it change a channel name before the limit has been reached?

[lime gulch]

i need help with my key

i didnt get it

[scenic forum]

Is it a key for ticket tool premium and/or a trial key for ticket tool premium?

[lime gulch]

i bought a pack from the website

i did all i had to

and i don’t get the ticket

[scenic forum]

Is it premium for this bot @pseudo glen ?

[lime gulch]

what does it mean

[scenic forum]

You can ask in #premium-support or create a ticket at #premium-tickets for fast answers so it doesnt go under

[scenic forum]

For what did you buy a key

[humble sequoia]

@lime gulch

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rancid citrus]

@scenic forum hey your here

[devout pendant]

I’m having issues setting up the ticket tool

[foggy sparrow]

Please don't tag people unless they want to be tagged 😄

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[cloud bloom]

Nvm 😭

[gilded niche]

My rank is back to E1

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[crystal berry]

Um hello? How to unbanned in catalog avatar creator?

[buoyant kindle]

ask their staffs in their discord server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Asking is easier than asking if someone is here

[craggy grove]

how do i have the bot ping a role when a ticket is opened

like a mod role

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@craggy grove ^

[craggy grove]

ty

so basically it didn't successfully ping the role

even tho i have the mod role

[scenic forum]

Pings inside an embed will NEVER ping

[craggy grove]

oh

[scenic forum]

youd have to put it above into the content field where user welcome is

[foggy sparrow]

Had the same problem, just put it along User

[craggy grove]

oh ok ty

[foggy sparrow]

We're happy to help

[scenic forum]

Only exlusion of that rule are "embeds" done via components v2 (which Ticket tool doesnt support yet)

[surreal hull]

Ticket Tool
APP
— 12:24 PM
Channel Limit
╰ Server at channel limit of 500
╰ Clear channels to continue creating tickets
Docs page for this error
4f11290a-f4d3-11ed-a05b-0242ac120003

whats this i dont get it while requesting a middle man

[scenic forum]

That means the server youre trying to create a ticket on has reached the max channels possible
You'd have to contact a staff member on their server to get them to fix it

[surreal hull]

ok thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #33 - 129)

[mystic kite]

what is the issue?

[scenic forum]

Can you run /debug?

[mystic kite]

cant

[scenic forum]

The bot needs View Channel, Embed links and Send message to be able to display the /debug command

[mystic kite]

aight solved

thanks bro

thank @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #32 - 130)

[marsh plaza]

Is there a way to fix this when im trying to manage my server through the dashboard?

i got ownership yet it says that i dont have access?

[humble sequoia]

https://tickettool.xyz/manage-servers

[scenic forum]

Can you try pressing Sync Servers?

[marsh plaza]

yes I tried several times

logged out, cleared cookies, used alt etc

[scenic forum]

What does /permissionlevel say?

[marsh plaza]

let me check one sec

[marsh plaza]

User permission level with Ticket Tool
@humble sequoia is permission level: 4 (Guild Administrator)
Support Team Title: Ticket Tool Primary Bot
Support Team Level: 4

[scenic forum]

are you sure you're logged into the dashboard with the correct account?

[marsh plaza]

ahh I think i got it,
I had switched to premium bot
but when switching back to normal it works

altough i have premium active 😅

[scenic forum]

Is the premium bot on your server?

[marsh plaza]

no, I was trying to, but it kept inviting basic one

[scenic forum]

So you switched to the premium bot (which wasnt on the server) therefor it couldnt load your server and infos

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[scenic forum]

click the blue here above to get the premium bot invite

[marsh plaza]

I see now,
Thank you for your help 🫶

[iron night]

Gave +1 Rep to @scenic forum (current: #32 - 131)

[devout pendant]

Ticket bot not responding to set it up

[scenic forum]

can you run /debug on the server?

[devout pendant]

I can’t

[scenic forum]

The bot needs View Channel, Embed links and Send message to be able to display the /debug command

[halcyon folio]

Hey I Need help

[scenic forum]

The bot needs View Channel, Embed links and Send message to be able to function

[halcyon folio]

(The application didn’t respond.

[halcyon folio]

Still isn’t working

I gave him every perm

[scenic forum]

Role permissions are meaningless if channel permissions deny them

[halcyon folio]

I had permission

It has*

[halcyon folio]

I still isn’t working.

[scenic forum]

Can you run /debug?

[halcyon folio]

I have done that

“The application didn’t respond*

[scenic forum]

Can you show the bot having the 3 specific permissions in the channel as stated above? (dont send more than 3 images at once because anti spam)

[pseudo ravine]

Sorry to interrupt

Ticket Tool is missing all of these permissions inside the channel

[scenic forum]

Thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1501)

[scenic forum]

That are ROLE permissions, the thing you need to adjust are CHANNEL permissions
As stated by the staff earlier the bot is missing all permissions with a ❌ inside the image below

[halcyon folio]

Thanks!

It Works now

[tepid bane]

Hello, how do I keep my tickets from overflowing outside of categories?

Is there a way I can limit the active amount of tickets to avoid creating multiple categories? I run a support server and just getting used to this bot after previously using a different one. We get around 500+ tickets weekly.

[scenic forum]

If you do have more than 45 active tickets at any time, you cannot prevent having multiple categories

[tepid bane]

Thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #32 - 132)

[smoky oxide]

.

uh

[prisma holly]

Ticket Tool#6207

[smoky oxide]

this should work, no?

[prisma holly]

Hello guys, how are you?

could someone help me buy robux?

[humble sequoia]

@prisma holly

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly quartz]

I need help I need the logs from a ticket I made in a server named no mercy

[scenic forum]

Once Transcripts are made they are saved locally on the server or the ticket owners dms depending on their servers setups
Ticket Tool does not store any transcripts

[worldly quartz]

Thank you for letting me know there’s now most likely no way I’m going to be able to report someone now

[scenic forum]

You could move to #premium-support or #premium-tickets for faster support and your message not getting lost in the traffic

[smoky oxide]

kk

[spare kelp]

my bot isnt working

saying a thing like: u alr have a opened ticket, but i dont have one

what should i do?

[tall pendant]

How to make the ticket tools ask question

[severe basalt]

What the solution | كيف حلها

@solid stream

@lament prairie @grizzled summit

I need help

[ripe elk]

مثلك

@lament prairie @grizzled summit

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[cloud bloom]

When using commands to create tickets ( like $ticket ) how do you specify to tickettool you want the ticket type to be support or appeal? I kinda forgot how this works 😭

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[cloud bloom]

Im using a command style. Not dropdown style

[jade topaz]

I need to appeal for blox fruit discord server ban, how can i ?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[foggy sparrow]

Thing is that with a dropdown it can give you different behaviors like a form filling wether is a support or appeal

[kindred ivy]

How do setup catagorys within ticket tool where if someone selected one of them options itll put the ticket within that area and how do i get it where it uses the users name for the ticket

[bitter plover]

Opa

[cloud bloom]

Im using the command style so I can use a custom panel.

[opaque linden]

Why cant i not see the azure latch general chat?

[humble sequoia]

@opaque linden

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[opaque linden]

This thing never works

[lunar solar]

Category is panel specific so you need to set the category you want Technical Support to go into on the Technical Support panel and so on

Panel Configs --> Category --> Category Created/Opened

Also make sure Ticket Tool has permission to all your specific categories

With regards to naming the ticket:
Panel Configs --> Ticket --> Ticket Opened channel name --> {ticket.user.name}-{count}

Please note this is a premium feature

[lunar solar]

You're in the wrong Discord

[opaque linden]

Wdym

[lunar solar]

We have nothing to do with Azure latch

This Discord is for Ticket Tool Discord bot support

[opaque linden]

Ur kidding me

[lunar solar]

No

[opaque linden]

kk ty

[lunar solar]

No worries

[cerulean lark]

Could I get help

[humble sequoia]

━━ 1503.adriel's inquiry has been moved to a ticket ━━

[cloud bloom]

Anyone know bout this?

[lunar solar]

Command style is dependent on the channel you set for each panel to watch

[cloud bloom]

Yeah but questioning on how I can format the command so tickettool knows what type of ticket it is?

[lunar solar]

So if your support panel is watching say channel 1 and you do $ new or $ ticket it will create a ticket for support panel

[cloud bloom]

Does it need to be separate channels?

[lunar solar]

Yes you can’t edit the command

[cloud bloom]

Ah rip

Thought you can just say the panel name and it would know which type it was

[lunar solar]

Threads work iirc

[cloud bloom]

ty tho

[heady rune]

How can I make sure only I as the owner can close the ticket, and not the moderators? It’s for a small server. How do I edit that? Thanks!

[scenic forum]

Select panel
Buttons -> close ticket

Disabled roles -> @ everyone
Allowed roles -> Your owner role

[heady rune]

Thank youuu 🥰🙏🏻

[iron night]

Gave +1 Rep to @scenic forum (current: #32 - 133)

[heady rune]

It doesn’t work sadly. Do I toggle support team only on or off? 😭

[scenic forum]

Support team only shouldn't make a difference as you basically said
Nobody can use unless they have this role
It possibly won't work for existing tickets, only for new ones

[heady rune]

I tested & my admin can still delete or close the ticket

[scenic forum]

Hmm
I'm not sure then since I don't know if having admin maybe bypasses these options
Could you open a ticket at #🎫│make-a-ticket and inform me about the solution?
For learning purposes. Thank you!

[iron night]

Gave +1 Rep to @heady rune (current: #409 - 1)

[sturdy siren]

Is the bot down?

[karmic nymph]

Yeah I saw this too

I’m trying to make some tickets for my server when I saw that

[scenic forum]

@sturdy siren @karmic nymph
The bot needs View Channel, Embed links and Send message to be able to function

You can run /debug once you've granted the permissions to see what the bot is missing or not

[karmic nymph]

Ehhh I’m good I just did a different ticket thingy thanks tho

[spare elbow]

why is it when i create a ticket on my server it dont make the ticket under the category i want it to

[scenic forum]

Can you use /debug and check if the bot has all permissions it needs?

[ruby jackal]

I can’t raise a ticket can someone send me a link please

[scenic forum]

"raise a ticket"?

Do you want to create a ticket creation menu?

[tidal mica]

i set up the bot but it keeps on saying category permission issue

[buoyant kindle]

hey, please read below

[humble sequoia]

Missing Permissions

If Ticket Tool is missing one of the needed permissions it won't be able to properly manage the tickets, leading to the mentioned error. Run $debug within the channel you are facing the issue, any permission marked by the bot as :x: is missing for proper functioning.

What if everything is <:check_green:836268328640184380>?

Note that Ticket Tool, or any other bot, isn't able to grant or deny any permission to anyone if it doesn't have it within its permissions, such as a regular user. If within your Permission Options you marked Send TTS Messages and/or Use External Emojis as or and Ticket Tool doesn't have those permissions within its role (since they aren't needed to the basic functioning) the bot won't be able to assign the overrides you have specified.

To fix this, grant the mentioned permissions to the bot or mark them as inside the Permission Options menu.

[tidal mica]

it said to give the link so uhh here??? https://discordapp.com/channels/509192800865353738/662692902245498910/1403662412241965068

[buoyant kindle]

as the above embed suggested, what you should do to fix it

[tidal mica]

idk why tho

[buoyant kindle]

if you can't read, ticket tool says "missing permissions".

[tidal mica]

i gave it all permissions but its still saying the same thing

[buoyant kindle]

could you run the $debug command please

[tidal mica]

i already did

[buoyant kindle]

does it say any denied permissions?

[tidal mica]

no

[buoyant kindle]

the category #support is blocking permission of view channel for ticket tool, please grant ticket tool that category permission.

[tidal mica]

i gave it permission to view

[buoyant kindle]

strange

try again then please

[tidal mica]

its finally not saying the same thing

[buoyant kindle]

so is the issue solved?
I forgot to read the rest of what ticket tool said.

[tidal mica]

yes

[buoyant kindle]

oki

[warm wadi]

ok uhm im still having issues for the ticket thingy and it says The application did not respond even tho it have persmission to view the channels and everything

[scenic forum]

What does /debug say?

[warm wadi]

it doesnt work either

[scenic forum]

The bot needs View Channel, Embed links and Send message to be able to function

Channel permissions are probably what's denying the perms

[warm wadi]

i did all of that

i gave the bot permissions

[scenic forum]

Can you show the bot having these 3 permissions in the channel permissions?

Don't send more than 3 images at once. Antispam

[scenic forum]

Is that picture of channel or role permissions?

[warm wadi]

yes in my own server

im building a server and i was working on it until my other bot was not working

and this bot is still not working for me

[scenic forum]

The image of the permissions
Is that of the role permissions (inside server settings)
Or channel permissions (inside channel settings )

[warm wadi]

im just very confused and everything i did everything and it still says The application did not respond

still not working

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[fiery quarry]

¿Cuál es Ticket Tool o Ticket King?

[shy hornet]

I'm facing the same issue

[scenic forum]

If your bot isn't responding when doing /debug
Its lacking these 3 permissions in side the channel it has been used on view channel, send message and embed links

[shy hornet]

Very well founded

It was that

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #31 - 134)

[silk totem]

How can I create a WORKING ticket system?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@silk totem^

[warm cargo]

guys

help me pls

I can’t claim tickets, i have premium, claiming is enabled

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[austere forge]

Refer to the embed above please

[warm cargo]

tysm

[warm cargo]

still having issues 😔

i’m premium, ticket claiming is enabled on both command panel and the other one

still won’t claim

[austere forge]

Make sure you have enabled the claiming option on all the panels you have created, not just the first one

[warm cargo]

Alright, will do

3v

another question for ya

Does this ticket bot have the option where it names the ticket after the panel name. example: I open a management ticket it names the ticket management-0019

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[austere forge]

Sure, refer to the embed above please

[warm cargo]

Thank you so much your peak support

[austere forge]

You're welcome!

[alpine anvil]

hey

anyone can help me out here? one of my staff members cant save transcripts into a specific channel, but i can

we both have admin perms

\

and btw

nevermind

it works with slash command but not with prefix command

[vital spruce]

how do i make it so when a ticket is closed a copy of the transcript is put in a different channel

[visual thicket]

Hi, I have some questions about in-game experiences and I don't know where to ask. I don't speak English and I'm having a bit of trouble understanding it. I need a translator. I hope you can help me.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[spiral pagoda]

Hello I already have an ticket opened and cant close because I can't find it

[raw turtle]

I am making a ticket channel in my server, and I use the setup command, It says the application didn't respond. Please help

[restive condor]

Hey there! Please try the /debug command in that samd channel

[restive condor]

Hey there! You will need to reach out to that server's staff

[restive condor]

Hi there! Your staff would need to use either the transcript button or the transcript command in the ticket.
-# Alternatively, with premium you can save them automatically

[vital spruce]

that would send the transcript to a certain channel?

[restive condor]

That's right. Just ensure you have selected a transcript channel from the Dashboard

[vital spruce]

ohh okay

[humble sequoia]

How do I set a transcript channel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the Transcript options menu
4. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
5. Save changes

[low aspen]

My ticket is just telling me support will be with me shortly, yet it’s been hours and hours and nothing has happened yet, are there any other steps I should be aware of?

[restive condor]

No

Just wait for the staff of that specific server to get back to you

[white whale]

how do i edit what the ticket says when u ask for one

[scenic forum]

you mean the ticket creation panel message?

[white whale]

Yeah

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[scenic forum]

@white whale ^

[white whale]

Thanks

its saying application did not respond when i try to use

[scenic forum]

what does /debug say?

[white whale]

the same thing

[scenic forum]

If your bot isn't responding when doing /debug
Its lacking these 3 permissions in side the channel it has been used on view channel, send message and embed links

[white whale]

how do i give them the perms?

[crimson oak]

Bro dont let me answer to a single person

[crimson oak]

In the Ticket Tool role

[scenic forum]

you enter the channel settings -> Permissions -> add ticket tool role and give the permissions

[scenic forum]

Please refer to Support Channel Guidelines rule 1

[crimson oak]

?

[scenic forum]

If someone is already assisting a user, please don't jump in.

[crimson oak]

Where are the rules

[white whale]

in the server settings?

[scenic forum]

Channel pins

[scenic forum]

in the channel settings

[white whale]

sorry i dont understand.. i am a bit slow sorry

[scenic forum]

are you on phone or pc?

[white whale]

pc

[scenic forum]

Enter Permissions -> Add the role via the + -> Select ticket tools role -> Grant the 3 mentioned permissions

[white whale]

sorry to ask so many questions but can u edit this ?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[scenic forum]

^once youve changed the text simply resend the entire panel so it sends the updated version

[tepid wedge]

Hey! I’m trying to automatically delete and close the messages after the ticket is closed, and I have the settings that are necessary for that to happen disabled like they should be, and the bot still is not automatically closing and deleting the messages. Having any ideas what I should do?

[rancid sequoia]

What command makes a new support ticket?

[scenic forum]

you can use /setup for a super basic ticket panel

[spiral ferry]

yo i need some help is anyone here

is there a way to close all open tickets at once? my community opened 350 tickets as troll

or like delete all

[scenic forum]

You can use /purge if youre the server owner and select open tickets afterwards

• No transcripts or logs will be written on any tickets deleted by that command

[spiral ferry]

imma try that rq

omg thank u so much 😭 that saved so much time

[scenic forum]

youre welcome
You may want to use limits on the server so 1 member can only do 1 ticket or a total of X tickets can be opened

[dim oar]

I have a quick question. I am trying to help a friend with there server get a ticket made. I am not able to use the website to start the ticket. Does anyone know how I could fix this?

[scenic forum]

Can you run /permissionlevel on their server and tell me the result?

[dim oar]

Says im 0

[scenic forum]

You need either Administrator or a dashboard role set by an Administrator to have access to the dashboard

[dim oar]

Dang that genuinely sucks for me. Told them I'd get this done by the time they are back from work but I can't cause of that problem. Thank you for the help!

[round zenith]

How can i get a cod

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[swift basin]

Im pressing sync servers on the dashboard but it isnt working, it just keeps reloading then telling me to try again later

[foggy sparrow]

As you have been told 3 now 4 times, WRONG SERVER!!

[low aspen]

I’ve been waiting for the support from the ticket for ages now, and I feel like it should have been done quicker? I’ve followed the instructions for setting one up exactly, so I don’t think it’s a problem with that. It might just be me being impatient, but I’m wondering how long on average would it take to actually get support? Thanks

[scenic forum]

Ticket tool is only the provider of the ticket system itself, we cannot help you with any tickets outside of this server

[low aspen]

Ah my bad thanks for the help

Wait so (again my bad for bein a pain) what do you recommend me to do?

[scenic forum]

The only thing you can do is waiting on their server

[jade topaz]

I need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[worldly linden]

I cant setup he tell me there is a problem

[regal maple]

This means that I have just opened a ticket. If I close the ticket, this word will appear: Transcript I have saved money. How do I edit the board that appears to me in the saved money? You made me understand.

Help me

[vital plume]

hi is This interaction failed intentional

[valid hollow]

How do we open tickets

[still thorn]

what is the limit of the description?

for @pseudo glen

[haughty arch]

@valid hollow

[haughty arch]

@obtuse kraken

[obtuse kraken]

<:emote:865893025837350922> Available commands

Use /help <command> to get more information

help
info
list
ping
guildmembercount
searchdocumentation
report
warns
setup
frsetup
desetup
essetup

[haughty arch]

/help

[humble sequoia]

@haughty arch

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

If you changed the panel, it has to be resent
If you changed the ticket, only new tickets will be affected

[scenic forum]

No that means the bot is lacking permissions
Csn you run /debug?

[vital spruce]

i changed the ticket but new tickets havent updated the msg

[scenic forum]

Do you have more than 1 panel?

[vital spruce]

na

[scenic forum]

Can you show the changed message and the bot not updating it on new tickets?

[scenic forum]

can you show there only being 1 option?

and for the adjusted message, can you show me a picture of the full page just to confirm youre at the right point

[scenic forum]

and the ticket message is NOT for the ban appeals, correct?

[vital spruce]

wdym

[scenic forum]

Is this ticket from the Ban Appeals ticket?

[vital spruce]

ohh that was the issue lmao

[proven flare]

Guys how do I make the ticket ping roles

[unborn heart]

/support

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@proven flare ^

[proven flare]

Thanks twin i figured it out tho

[iron night]

Gave +1 Rep to @scenic forum (current: #31 - 135)

[proven flare]

I locked in

[shell kite]

is there a way to delete transcripts from the server completely? ive gotten a couple junk tickets and people for some reason deciding to talk in them.

[fleet fractal]

bot down ?

[scenic forum]

The transcripts are only saved locally, once you delete the message that has the transcript saved its gone forever

[scenic forum]

no

[wintry hatch]

The ticket bot won't let me apeal

[scenic forum]

Is your discord server blacklisted from using @pseudo glen ?

[wintry hatch]

No

It says this

[scenic forum]

You need to reach out to their servers staff, theres nothing we can assist you with

[wintry hatch]

Oh ok thanks

[shell kite]

I made a test ticket, then deleted it, and its still being served from tickettool.xyz

[scenic forum]

Transcripts are still only saved locally, once you delete the transcript message itself its permanently gone
Ticket tool does not store any transcripts

[shell kite]

I must be deleting it incorrectly then. How can i properly delete it?

just right clicking the message from the bot and deleting it?

[scenic forum]

once you delete this message its permanently deleted without any trace left

[shell kite]

i did that, except my message has another html link. and even though I've deleted the message I can still access the html page

seems like its being served from ticket tool

[scenic forum]

the html link expires after a certain amount of time

once its expired, you cannot create a new one since the transcript message is gone aka the Direct Link button and therefor it will be removed permanently

Ticket tool does NOT store anything, its stored within discord

[shell kite]

okay! thank you for the clarification

thanks @scenic forum

[scenic forum]

Youre welcome!

[iron night]

Gave +1 Rep to @scenic forum (current: #31 - 136)

[hoary stump]

Hi

[unborn heart]

How to

[near plinth]

hello

[unborn heart]

I don't understand

[stone moat]

can someone help me with this??

[scenic forum]

If you're a staff member, delete some channels
If you're a normal member, you'd need to contact their servers staff to make them fix it

[stone moat]

ok

thanks!

[cloud flame]

I paid for Solana a few weeks ago, but I didn't get 10k points, until now.

Why didn't my points increase by 10k, other friends have already got an additional 10k points, I don't🙏🙏🙏

[humble sequoia]

@cloud flame

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[manic nest]

Hola muy buenas tardes quiero salirme de vuestra agencia de beabee lo digo por qué he estado 3 semanas con la cuenta de tiktok hasta que me devuelvan i por esa razón me voy i me cambiaré de agencia gracias atentamente Edson Vargas Vela

[worldly linden]

i cant setup why?

[humble sequoia]

@manic nest

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[scenic forum]

Do you receive any error?

[worldly linden]

yeah

[scenic forum]

Application did not respond?

[worldly linden]

yes

[scenic forum]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions in side the channel it has been used on view channel, send message and embed links

[worldly linden]

okay thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #31 - 137)

[manic nest]

Quiero salirme de vuestra agencia de beabee gracias ya he esperando más de 30 días i por esa razón me cambiaré de agencia gracias

[humble sequoia]

@manic nest

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[frigid snow]

Hi there, I'm trying to change things about ticket tool and the way it's been set up in a server i moderate. However the person that set it up left the team before I joined so i couldn't ask him for help. But i was wondering if its possible to make it so certain roles can open multiple tickets? And if so can someone show me how to do it? I have like zero experience with this bot lol

[scenic forum]

Panel -> limits -> select role that bypasses open ticket limits

[frigid snow]

THank you so much youre a lifesaver!

[iron night]

Gave +1 Rep to @scenic forum (current: #31 - 139)

[raw galleon]

There is no way to edit this button, right?

[scenic forum]

correct

[river hare]

a normal server member faces this, how can i fix it so that any verified person can open a ticket

[restive condor]

Hi there! Please check:
Dashboard > Panel Configs > Buttons > Create Ticket Button

• Check that support Team Only is disabled and that you didn't accidentally disable any roles

Dashboard > Server Configs > Blacklist Roles

• Make sure you didn't accidentally blacklist any roles

[raw galleon]

Thanks!

[iron night]

Gave +1 Rep to @scenic forum (current: #31 - 140)

[river hare]

ill do that and lyk thanku

[restive condor]

[ember rapids]

Does anyone know how to disable the ability for other people to close tickets? I want only me to be able to close them.

[crimson oak]

Ill help you

First, go to Ticket Tool dashboard

Next go into your panel

Next go to the permissions

And tick that only support teams can close the ticket

[scenic forum]

Ill be stepping in here, apologies

Panel -> Buttons

Close ticket:
Allowed roles -> set only the roles you want to be able to close it (Your owner role in your case)
Disabled roles -> @ everyone

[ember rapids]

thank u ❤️

that? założyciel - me, zweryfikowany - memebers

[scenic forum]

you can actually select @ everyone in the config but aslong as all members have the zweryfikowany role, that will work!

[ember rapids]

I prefer verified ones because only they can create a ticket

do I have to select "support team only"?

[scenic forum]

For this setup, no
As you already say
Members cant create a ticket unless they have założyciel role which is you only

[ember rapids]

But I don't want them to be unable to create a ticket, I just want them to be unable to close it after opening it.

They open it -> they can't close it -> only I can.

[scenic forum]

Thats why you do the change ONLY on the close ticket button

each button has its own config

[ember rapids]

thank u ❤️

[scenic forum]

You need to contact their servers staff to get this resolved

[crimson oak]

Are you server staff?

[wind jungle]

NAH

[crimson oak]

Then do that @scenic forum juste said

[dapper kindle]

My users get an error
It says "They don't have permission" when creating a ticket.

Yes.

[lunar solar]

Panel Configs --> Panel --> Edit Panel Message --> Create Tickett (Edit button) --> Support Team Only

Do this ^

You have support team only enabled meaning only people you have set as Support team can open tickets

[dapper kindle]

Ohhh that makes sense.

[lunar solar]

Ye 🙂

[dapper kindle]

That fixed it, thank you.

[lunar solar]

No worries

[manic garnet]

hello i have a problem

The bot does not transfer closed tickets to the catograry

[lunar solar]

Mystic Network or ElBasha Community?

[manic garnet]

mystic but how you know?

my account aaaaaaa

[lunar solar]

I can look up your ID to see what servers you have access too, all the panels look set correctly. Did you give Ticket Tool permissions to the category: Ticket Closed

[manic garnet]

the bot have adminstratior

[manic garnet]

🥲 i think i got hacked

[crimson oak]

?

[manic garnet]

nothing just joking

[crimson oak]

Does you have saved?

The changes

[lunar solar]

If they changes weren't saved I wouldn't be able to view them

[crimson oak]

How do you even view them

[lunar solar]

Staff, now please let me continue assisting this user

[manic garnet]

yeah

The problem appeared two days ago, but before that it was working normally.

[manic garnet]

hacker (:

[lunar solar]

@manic garnet can you #🎫│make-a-ticket please

[manic garnet]

sure

[lunar solar]

@manic garnet is the category full? Categories have a 50 channel limit?

[manic garnet]

i think yea

[lunar solar]

You can make an overflow category so if the first category gets full the tickets will be moved to there instead. Just make another category and add it to the closed ticket category on each panel like you already have

Just remember Discord has a 500 channel limit

[shadow widget]

when opening ticket in one server , it is saying that server is at channel limit of 500 , what to do then , pls help

[restive condor]

Hey there! Discord has a limit of 500 channels per server.
That server has reached the limit.

Please contact server staff or re-try later

[dense torrent]

i can speak arabic?

@shadow widget

[shadow widget]

I can speak English and hindi

[dense torrent]

i have Problem

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[dense torrent]

thanks

[iron night]

Gave +1 Rep to @humble sequoia (current: #18 - 392)

[weary ingot]

any1 knows how to make it tag support team?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there!

[weary ingot]

hi

[weary ingot]

yooo ty

[iron night]

Gave +1 Rep to @humble sequoia (current: #18 - 393)

[weary ingot]

tysmmmmmmm

[dense torrent]

my problem, i can't show the claim button (button is enabled)

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[dense torrent]

?

[restive condor]

You have already opened a ticket—please wait on a response there

[dense torrent]

okay, thanks for reply me

[dense torrent]

thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2644)

[unreal sedge]

Actually I am currently facing an issue like you send transcripts to dms of Id so I need one transcript of the Ticket but My Id is at risk and I can access anything but I can verify my ownership so Is there any way you can help me to get that transcript because it has some very valuable information . Is there any way you can help me?

@oak fern

[scenic forum]

A transcript is ONLY saved locally on discord and not on Ticket tool

[sterile beacon]

i dont know how to even setup the the ticket bot at all in my server can someone help pls

[crimson oak]

Go to the @pseudo glen Dashboard (in his biography)

You can also find his docs

(you can also run the /help commands)

[onyx sonnet]

I not have crate ticket

[white cradle]

Pls help, how to enter ink game support server?

[humble sequoia]

@white cradle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tidal delta]

Hey, I have a problem. When I wanna close the ticket I get an error which says:

System Failure: Invalid Form Body
components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

How can I fix it?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@tidal delta ^one of your custom selected emoji

[tidal delta]

it's not a custom emoji

It's this 🔒 on the "close" button

[scenic forum]

Did you select it via the emote pop up?

[tidal delta]

no, but I didn't for the other panels too, and they work

[scenic forum]

Select it via the emote pop up

[tidal delta]

I use $close but I want the button to work too

[tidal delta]

okay i'll try

[tidal delta]

it still doesn't, maybe it's something with the forms? (the language is Polish, but is there anything that makes the bot glitch or something?)

like
,
.
:
for example?

or ()

[scenic forum]

no, its one of the buttons you had adjusted an emote on

[tidal delta]

yh you were right, I didn't look at the other buttons

thanks sm ❤️

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #31 - 141)

[broken creek]

I’m so new to this I need help creating ticket

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@broken creek how to create a basic setup^

[green coral]

Also are you guys help the people about discord or only the ticket bot?

@scenic forum

[scenic forum]

primarily ticket tool wise but if you have a general question about discord you can ask aswell

[green coral]

Ok thanks how can I make role for emojis?

[iron night]

Gave +1 Rep to @scenic forum (current: #30 - 142)

[scenic forum]

"role for emojis"?

[hoary arch]

hi guys ive subbed to ticket tool premium ive set up the channels i want it in on my discord but when i go to my tickets section of my discord the ticket tool isnt showing up to open new tickets any ideas or sggestions before i pull all my hair out lmao

[green coral]

Like role for emoji example

[scenic forum]

Can you run /debug

[hoary arch]

where wouldi type that?

[scenic forum]

level 2 server boost perks

[scenic forum]

anywhere in your server

[hoary arch]

ill try now

[green coral]

Ok ty and how can I edit this message

[iron night]

Gave +1 Rep to @scenic forum (current: #30 - 143)

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[scenic forum]

@green coral ^once changed resend the panel

[green coral]

It's not let me edit

I have to pay?

[hoary arch]

This is what it says

[scenic forum]

the part you want to edit is free with character limitations, all other parts are premium

[scenic forum]

hmm im not sure,
Can you open a ticket at #premium-tickets

[restive socket]

How can I change my Roblox account?

[restive condor]

Hey there! How exactly do you mean?

[restive socket]

I submitted a ticket in Oof May server and it was showing my previous username on Owner info

[restive condor]

Ticket Tool was showing your previous username in the ticket message, correct?

[restive socket]

Yes

[restive condor]

You can change the linked account from https://blox.link, do note this will not be reflected on your current ticket. You will need a new one

[quaint portal]

Hello

Can I have help

[humble sequoia]

@quaint portal, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[quaint portal]

I got lupus

[scenic forum]

Keep this channel for help matters only

[quaint portal]

Sorry

But what can you help with

Does it help with bans

Cuz I got perma banned

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quaint portal]

Aw man

Can I get second chance

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[quaint portal]

So no?

[restive condor]

Mate, you're in the wrong server unfortunately

This server is completely unrelated to wherever you got banned from

We can't unban you nor is it here where you should be asking for second chances

[quaint portal]

Oh

Sorry

I thought i was in a different server

[restive condor]

No worries

[limpid gate]

i need help setting up my welcomer bot

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[half jewel]

hi can any1 help me i dont know how to change the permissions for the bot

[crimson oak]

What do you mean?

[half jewel]

im trying to set up the bot i have made the tickets but the normal memebers say it says they dont have the permission to make a ticket

[crimson oak]

Go to the dashboard

Panel -> Buttons -> Create tickets
Support teams only -> Off
Allowed Roles -> @ everyone or @ your role

Does this worked?

[half jewel]

im trying it now

[crimson oak]

Okay

[half jewel]

iv dont that and its not working

want to vc rq so you cann show me

[jade topaz]

I need help with my account

[acoustic socket]

I just got ticket tool premium and still can’t make more tickets, still says I can’t make more in the panel or smth. How do I fix?

[jade topaz]

I need help with my account

[restive condor]

Hey there! You can increase the limit from your Dashboard > Panel Configs > Limits

[restive condor]

Hi there! How can I help?

[acoustic socket]

I change the number from 5?

[jade topaz]

I don't see any surveys on my blitz account

[restive condor]

Hey there! Could I get your server name or id please

[restive condor]

You're in the wrong server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[half jewel]

Server name is BEACH BOBS 15X NO WIPE

[restive condor]

Please double-check you're looing at the right panel, it should be one

[acoustic socket]

what do i change here? to get allowed more tickets

[restive condor]

Up the limit from 1 please

[acoustic socket]

okay, how mamy should I put to get unlimited

[jade topaz]

I don't see any surveys on my blitz account

[restive condor]

Dashboard > Server Configs > Blacklist Roles
Please remove the 'survivor' role from there

[restive condor]

That's a limit per person per panel, not server-wide. Simply increase it to a reasonable number

[jade topaz]

I want to know if I could get surveys on my blitz account

[humble sequoia]

@jade topaz

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[spice elk]

Sending the same question multiple times in the same incorrect location is not gonna help you resolve it

[jade topaz]

How do I contact support on here

[spice elk]

This is the wrong support

Nobody here can help you with "Blitz account surveys" whatever that is

This is the Support Server for a Ticket Bot

[acoustic socket]

hey dan, how can i make an automated message appear when a user creates a ticket?

[crimson oak]

Wdym?

[spice elk]

Probably a message saying "welcome to support in the meantime send more infos"

[restive condor]

1 user per case please

[dusky mural]

Is there anyway to get a message before my premium expires?

@restive condor

[hasty moat]

some one please help me with this bot

it keeps saying interaction failed

@restive condor

@restive condor

[gaunt zodiac]

why dose mine keep failing

[crimson oak]

Hello first!

[restive condor]

Hey there! Unfortunately not but you can check when it's going to expire

[dusky mural]

Okay

[dusky mural]

Thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2646)

[crimson oak]

Can you run the /debug command?

@hasty moat

[hasty moat]

lemme try

no it says interaction failed

[crimson oak]

If the /debug commands does not work its due to : The bots dont got the permissions of Read Channels, Send Messages, Embed Links, Attach Files, Manage Roles, Manage Channels, Manage Messages and Read History

[hasty moat]

ohhhhh omfg im so dumb i didnt give the bot perms

thanks

[crimson oak]

No problem

[crimson oak]

Wdym?

[gaunt zodiac]

it keep so bot not responding

saying

[foggy sparrow]

Try to use /debug

[gaunt zodiac]

i did it said the same thing

[crimson oak]

Please do not interupt

[crimson oak]

If the /debug commands does not work it is due to : The bots dont got the permissions of Read Channels, Send Messages, Embed Links, Attach Files, Manage Roles, Manage Channels, Manage Messages and Read History

[gaunt zodiac]

thanks you

[crimson oak]

No problem

[ruby jackal]

I need some help in raising a ticket to resolve a problem being I cannot accessing any server I have been told I have contacted the wrong ticket bot so can somebody please help me and point me in the right direction as to who to contact to resolve this issue please

[crimson oak]

I dont understand can you explain clearly please?

[ruby jackal]

I cannot access either the godfather or IBO Smarter servers that u could previously

[crimson oak]

What are theses servers?

Anyway i think only a staff can help you

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ruby jackal]

I agree how do I raise a support ticket please

[crimson oak]

Make your way to #🎫│make-a-ticket

[foggy sparrow]

I am sorry but these servers by far are not related to Ticket tool

[crimson oak]

Oh right

[grizzled obsidian]

please help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[grizzled obsidian]

can someone help me in german ?

[tribal cedar]

You are in the wrong place

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[grizzled obsidian]

but who can fix that

[tribal cedar]

Read what it says above. We dont know

[grizzled obsidian]

how can i go to the support

[tribal cedar]

How should we know which of the 1000s of support servers you need?

[grizzled obsidian]

ok sorry

[tribal cedar]

Nps have a good one

[grizzled obsidian]

you too

[crude arrow]

Could someone explain the process of setting up a create a ticket channel with ticket tool in my server ?

[tribal cedar]

Hi. I cant walk you through the entire thing but if you have specific questions ask away

[rugged plaza]

@dark kraken

dang mb

[broken creek]

I’m so lost 😞

[scenic forum]

You already have a ticket open

[broken creek]

Thanks & do you kno what else I need to do?

[iron night]

Gave +1 Rep to @scenic forum (current: #30 - 144)

[scenic forum]

Write into the ticket with what you need assistance with, you did open a ticket for a reason I assume?

[broken creek]

Yes ..I purchased the elite eagle script

[stark ore]

1. Is it possible to assign a staff role and make it so they can claim tickets?
2. Is it possible to see how many tickets a staff member has attended to? Over a certain time period?

[kindred ivy]

I got a question. So I lost all access to ticket tool cause I turned on a setting how would I fix this? I cant even access the dashboard. Even the owner of the discord can access it.

[vernal tangle]

Whenever I try to send the ticket panel to my tickets channel in my server, it just says this message and says that Ticket Tool doesn't have access to the channel I'm trying to send the panel to even though it has full administrator access.

[drifting cypress]

hello!! i’m just wondering,, how do i edit this?

[kindred ivy]

./dashboard go look through out that youll find it trust me

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@vernal tangle ^

[scenic forum]

What happens when you run /debug?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[scenic forum]

@drifting cypress ^

[kindred ivy]

let me see

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[vernal tangle]

thanks. i'll look into it

[iron night]

Gave +1 Rep to @scenic forum (current: #30 - 145)

[scenic forum]

@stark ore above. Yes to both but it's premium

[drifting cypress]

tysm for your help :))

[scenic forum]

You've selected the premium bot without having premium. Please switch back to ticket tool white

[scenic forum]

Yes. You should have full dashboard access now again

[kindred ivy]

We have premium though

[scenic forum]

Do you have the premium bot invited though?

[kindred ivy]

no I dont think so I thought it just auto switches

Thats a thing

[scenic forum]

It's an entirely separate bot

[kindred ivy]

How do i go about that

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[scenic forum]

Click the blue here above, once the bot is on the server you can swap to the gold version again

The issue was
You said use ticket tool gold, ticket tool gold didn't exist on your server, therefor your server didn't exist

[kindred ivy]

okay

so do I need to kick the other bot in order to have gold in there

[scenic forum]

You can kick the other bot if you'd like

[kindred ivy]

ok

[wary swan]

hi. My verified users can't send links in ticket channels. I've set a server-wide rule to disable links for this role. Is there a way to make Ticket Tool override this and allow links only within tickets?

[drifting cypress]

hi again! just wondering, how do i change the colour of my panel? like the side of it where the default colour is green?

[vernal tangle]

quick question, how do i make it so that opening a ticket will ping my support team?

[scenic forum]

No ticket tool cannot overwrite auto moderation of discord or another bot

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@vernal tangle ^

[scenic forum]

I think that's a premium feature
If you cannot click the box in the editor it means premium

[drifting cypress]

ahhh okay thank you so much!

[iron night]

Gave +1 Rep to @scenic forum (current: #30 - 146)

[jaunty dragon]

Is ticket tool down?

[scenic forum]

It shouldn't be

But I can't access the dashboard either weirdly enough

[jaunty dragon]

Interesting. My tickets within my server aren’t closing.

[midnight parrot]

same i cant create any in my server

[weary plaza]

Same

[manic crest]

O faço?

[zinc monolith]

i’m having the same issue

i need help, after i used the tweaks i do not have my wifi option

[weary plaza]

Same

[scenic forum]

I have made a ticket for the team, please be patient until the matter is resolved

[weary plaza]

Oki

[jaunty dragon]

Ohhhh god this might take a while LOL

[weary plaza]

FR

[manic crest]

I need help, I can't configure the ticket

[jaunty dragon]

It’s currently down

[weary plaza]

[shadow solar]

is the entire bot down?

[weary plaza]

Idk

Really nobody knows

[lunar solar]

Developer is taking a look now

[wary swan]

I'm having trouble with link permissions for my verified users. I want them to be able to send links only in ticket channels, but not elsewhere.

The tickets are created in a specific category. I've set the verified role's link permissions to Denied server-wide, but Allowed within the ticket category.

For some reason, they still can't send links in tickets. Is there another permission I should check, or a different way to set this up?

[stray surge]

bot seems to be struggling in my server? it's not responding to commands

[weary plaza]

The bot might have been shut down rn so…

[stray surge]

oh i missed this lolz

[fiery raven]

Hi

[solid stream]

Can i get the server id that's having an issue?

i'm looking into it, but I can't seem to find any issues.

[oak bobcat]

whenever i try to open a ticket it just says interaction failed

[lunar solar]

@stray surge can we grab a server ID please

[stray surge]

943903226338615326

[lunar solar]

^

[stray surge]

(remind is a custom command)

[solid stream]

I'll take a look, ty

[frail plover]

Hi, my ticket system started failing and wouldn't let me open a ticket, rename it, or do anything like that. Now I'm trying to send the system to open a ticket again, and it shows that it's being sent, but in reality, nothing is being sent to the channel I have for tickets. Does anyone know what this could be? I've already checked the bot roles, and everything is fine.

I need help please!

[lunar solar]

We are aware of an ongoing issue please be patient

[tired flame]

What happend of this

[lunar solar]

Read my last message

[frail plover]

Speak spanish? Por favor jajaja

[solid stream]

I've located the issue and will get it back online asap

[granite orchid]

whats happeningg

[solid stream]

should only be a few minutes.

[granite orchid]

oh great!

[solid stream]

only some servers are having issues.

working on migrating the affected servers to a new host.

[granite orchid]

thank u!

[oak bobcat]

thanks king

[coarse karma]

Can't close ticket :/

[oak bobcat]

they’re working on it

[coarse karma]

Oh. Thanks

[granite orchid]

works for me!

[signal lion]

I came here specifically for that issue

[granite orchid]

mine just came back on

[signal lion]

oh word?

[granite orchid]

ye

[signal lion]

imma try mine now

[solid stream]

Only a few servers left to migrate.

[signal lion]

mine is still not working right now but ill let my users know, thanks for your transparency I really appreciate it

[solid stream]

Should be good to go.

[signal lion]

awesome thank you!

[iron night]

Gave +1 Rep to @solid stream (current: #11 - 682)

[livid sand]

How to do tickets for type soul

[steel cairn]

I’ve renewed my membership.should I wait for a new key to be sent, or keep using the old one? Right now the old one is still inactive.

[grizzled spruce]

I cant see the server with the ticket tool setup what do I do?

[uncut bobcat]

So, I'm trying to setup a dashboard for my server, but I keep getting "You don't have access to this server" message. Even though I created the server.

[ripe hawk]

Can someone explain to me why the bot keeps telling my users they don't have permission to open a ticket despite having every permission and role required?

• The category had the perms for everyone set to allow reactions, reading message history, and viewing.
• Before I actually set permissions to allow everyone to view the category, it was only set to allow a single role to view and that category has the needed permissions set.

My category has:

• Every permission for everyone set to disabled.
• Users need a role to view the category and those users HAVE the role, and the role has add reactions, view channel, see message history, and use application commands set to allow.
• The role is properly sorted in the roles list in terms of permissions, it's above every other role except for staff and still doesn't work.

[signal lion]

Aye thank you guys so much for everything, love the discord bot!

[dawn lake]

Does the bot have .. required permission?

[ripe hawk]

It most certainly does.

It should be working, it just isn't.

[raw galleon]

Do you have Support Team Only disabled for the create ticket button?

[ripe hawk]

Where is this on the dashboard?

[raw galleon]

Buttons > Create Ticket (Edit Button)

[ripe hawk]

Yes I do

I added my role to allowed roles

[raw galleon]

And those that need to create a ticket have this role?

[ripe hawk]

They do, just now added the role to allowed roles

[raw galleon]

If that didn't work, then I'm afraid you'd have to #🎫│make-a-ticket.

I never really add any roles to Allowed Roles, because we simply allow everyone to create a ticket.

[ripe hawk]

updating the button emoji also doesn't seem to do jack shit

[raw galleon]

You would need to send the panel again for the emoji to update.

[ripe hawk]

how does one do that without deleting it?

[raw galleon]

You need to press on Update and paste the message link in here:

[ripe hawk]

I got it actually

oh that works too, thx

[raw galleon]

But for the other issue, it's quite difficult to help, because I cannot look into your configuration.
Staff can however, so I suggest you to #🎫│make-a-ticket for the other issue.

[ripe hawk]

I've described my config exactly as is

it isn't set up in a complicated way

I really don't see why this isn't working

[raw galleon]

Have you added any role in here:

[raw galleon]

This can also be found in Buttons > Create Ticket

[ripe hawk]

No, I even tried with everyone in there just a short while ago and that didn't work. I opened a ticket here.

That box is empty by default.

[raw galleon]

Yes it is.

[ripe hawk]

To my knowledge there is literally zero reason why this shouldn't be working

[raw galleon]

And if you go to Server Configs, have you added any Blacklist Roles?

[ripe hawk]

That'd do it

I don't recall adding that there though

that fixed it, thanks

[raw galleon]

No problem! 👍

[quick hazel]

my mods cant close tickets anymore (unsure about other things) i haven't changed any of the settings and when i checked settings everything looked fine i have no clue how to fix this

[raw galleon]

What are your configurations for the Close Ticket button?

And do you have this option disabled or enabled?

[quick hazel]

yes i have two step close on

i think this is what you mean im not to discord/bot savvy

[raw galleon]

Okay, then what are also your configurations for the Confirm Close Ticket button?

[fiery seal]

What am I supposed to put on the server ID thing ?

[raw galleon]

Have you also added the support team roles here:

[scenic forum]

Can you elaborate where you want to input that?

[raw galleon]

This can be found in General.

[light fable]

Enable developer mode, right click or long press your server, copy server ID

[fiery seal]

I will show you a picture

[quick hazel]

yup!

[raw galleon]

What error message do they get?

[fiery seal]

What if I’m on mobile?

[scenic forum]

You can run /id on your server and get ticket tool to post the server ID

[light fable]

Long press..

[quick hazel]

lemmee find out

[fiery seal]

Thank you 🙏

[iron night]

Gave +1 Rep to @scenic forum (current: #30 - 147)

[quick hazel]

i checked on an alt (with the same roles) as all my mods are sleep and it worked? im very confused as 2 said they couldn't

[raw galleon]

Maybe ask them what error they got once they are online.

But seen that you probably configured it properly, I don't know why it shouldn't work for them.

[quick hazel]

i will! if it ends up being fixed then thats magic

[raw galleon]

https://tenor.com/view/imagination-spongebob-squarepants-dreams-magic-gif-12725683

[acoustic dome]

Helo

How do i find panel id

[scenic forum]

Hey. These are your panel ID's.

[acoustic dome]

K

[slender oriole]

Sir live chat kaha hoti

[crimson oak]

What?

[slender oriole]

Live chat kaha par hai

[mint summit]

English bolo tu inko smjh aye

[vernal patrol]

Hello there, i'm newbie. Is there any way that i can sync ticket tool from one discord to another? Like if i create a open a ticket in my main discord, the ticket will be created in my secondary discord? is that even possible? thank you!

[scenic forum]

It's not possible to send tickets to another server. The only thing that would be possible is adding the entire server config to another if you're the owner on both servers

[vernal patrol]

so if i add the same config to my secondary server which is going to be my ticket server, will it sync the messages?

[scenic forum]

It will sync the entire ticket setup, it won't sync anything going on in the tickets like messages from yourself or a client

[vernal patrol]

so what's gonna be the best option? I want my main discord server to be clean. That's why i made a secondary discord so that all the ticket will be added there.

[scenic forum]

That's for you to decide as its personal preference on how and where you handle the tickets, main or secondary server

[vernal patrol]

alright, thank you for answering my question! cheers!. i really thought it's possible since i ask chatgpt and it say that its "possible"

[iron night]

Gave +1 Rep to @scenic forum (current: #30 - 148)

[scenic forum]

Chatgbt does only know the basics when it comes to discord bots

And it's more often false than correct weirdly enough when it comes to discord bots and their capabilities

[vernal patrol]

that's what i'm wondering about. since it's too good to be true

i mean, i know some programmers can do that no doubt. but a like 1 click setup? i dont think so

[scenic forum]

The thing you like with sending tickets from one server to another would require a fully custom coded bot and nothing available currently

[vernal patrol]

thats what i thought since it' really complex to sync a message from a discord to another

[scenic forum]

Complex, no but just too niche to even make it worth the effort to do

[craggy goblet]

Thanks

[floral ingot]

Guys, please help, I can’t figure out how to buy a subscription for the Ticket Tool bot. After I click the button to purchase a one-month plan, this window pops up. What should I do?

[restive condor]

Hey there! Is that before or after you put in your payment information?

[floral ingot]

Before that

[restive condor]

Which country are you currently located in?

[floral ingot]

Ukraine

[restive condor]

Our payment provider's not supported in the following regions due to economic sanctions: Donetsk, Kherson, Luhansk, Zaporizhzhia, Crimea.

Please try using a VPN

[floral ingot]

Oh, I’m from Zaporizhzhia 🙂

[restive condor]

Using a VPN should do the trick. Let me know if that doesn't work either though

[floral ingot]

Ok, thx ❤️

[cold shell]

help please
in ticket tool
once a form is submitted
is it possible to give that user automaticlly a role on submit

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[raw galleon]

Hello @cold shell! Head to Ticket and there you can select roles to add to the ticket owner:

[lunar solar]

Already answered 😛

But thank you 🙂

[raw galleon]

Oh lol, missed that.

[lunar solar]

Na all goods +rep @raw galleon

[iron night]

Gave +1 Rep to @raw galleon (current: #409 - 1)

[raw galleon]

Thank you :)

[manic nest]

Como puedo salir de vuestra agencia de beabee en tiktok ya me he esperando demasiado más de 4 semanas i me pone que aun sigo allí

[jade topaz]

I made a command and when i type it nothing comes

[raw galleon]

What configurations have you set here?

[scenic forum]

@manic nest
Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[jade topaz]

nothing

[raw galleon]

You need to add something there for your command to be triggered.

For example, if you add hello to the command trigger, the command will be sent if you say hello.

[jade topaz]

i want to pu something then he says somthing

could you give me tutorial

full tutorial

[raw galleon]

What kind of message are you sending and what do you want the command trigger to be?

[jade topaz]

the meassage استلام the comman i want him to say تم استلام التكت بواسطة {user}

[raw galleon]

Sorry, but maybe in English please?

[jade topaz]

its an arabic word

استلام means claim

[jade topaz]

could you just tell me what to do where iss the the command bot will say and where is the place to put the word i will say

[raw galleon]

I think it's easier if you #🎫│make-a-ticket and select Arabic support.

[river agate]

Command not sending

[scenic forum]

Can you elaborate?

[crimson oak]

Hi! What do you mean by "command not sending"?

[river agate]

Wrong thing

See

[crimson oak]

Can you run the /debug command?

[river agate]

No

[crimson oak]

If the /debug commands does not work this is because you have to give the perms to ticket tool of : Read Channels, Send Messages, Embed Links, Attach Files, Manage Roles, Manage Channels, Manage Messages and Read History

[river agate]

They do tho

[fossil flower]

How do I make a menu ticket?

[crimson oak]

I mean @pseudo glen bot role

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@fossil flower ^

[crimson oak]

[fossil flower]

I don't want buttons, I want it to be like a page

[scenic forum]

"page"?

[crimson oak]

Drop-down menu?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@fossil flower ^

[fossil flower]

😅

[crimson oak]

You have to create multiple panel, next you place them in
The 2nd line

[lusty steppe]

what am i doing wrong? there's no emoji and it keep saying that, it doesnt let me close the ticket

[crimson oak]

Show the dashboard buttons please

[fickle wyvern]

i need help

[restive condor]

Hi, how can I help?

[fickle wyvern]

well when someone creates a ticket it creates its own channel and when i created a panel i set the ticket to create in a specific channel

[restive condor]

Is that not correct? What exactly are you looking to do?

[fickle wyvern]

it just creates its own channel and i wanted it to create in a channel that i made for ir

[restive condor]

So have the ticket created off the channel as a thread?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[crimson oak]

@lusty steppe this should help

[lusty steppe]

TYYY

it worked, thank u

[native mountain]

Кто русский

[crimson oak]

All thanks @crimson oak appreciated

[iron night]

Gave +1 Rep to @lusty steppe (current: #410 - 1)

[crimson oak]

[grim maple]

كيف اضيف اكثر من زر في التذكرة
How do I add more than one button to a ticket?

[bronze robin]

how do i add custom emojis for dropdown panel emojis?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@grim maple ^

[scenic forum]

type \ infront of the emoji you want to use, youll receive a copy pasteable version of the emote

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[quick hazel]

heh it works!! i think i must've pressed something and just been clueless to it

[snow cloak]

1st ) do you need to pay to have the claim option on the message?

2nd ) it doesn’t let me do / claim

[scenic forum]

Claming is a premium feature, yes

[snow cloak]

ugghhh

[grim maple]

Thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #30 - 150)

[high geyser]

hi how can i make the bot ping whatever roles i want

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@high geyser ^

[high geyser]

ok