🆘│community-support

[soft monolith]

:/

[scenic forum]

The security bot would at most remove the panel directly after it has been sent but not cause that permission error you showed above. Which is odd considering it does have admin

What happens when you run /debug in the channel you wanted to send the panel into?

[soft monolith]

*Nothing.

I atleast don't see any change and the same error comes up.

[scenic forum]

The bot doesnt respond with ANYTHING when running /debug inside that channel?

[soft monolith]

Just shows this ethereal text.

[scenic forum]

okay thats perfect

[scenic forum]

hmm.. Let me look up past errors with that. Give me a minute

[soft monolith]

https://discordapp.com/channels/509192800865353738/662692902245498910/1398778701768036392

Supposed to give that link hehe.

[scenic forum]

Im not a support staff. That link is useless for me

Only staff can use it

[soft monolith]

Yeah, I thought it would be.

[scenic forum]

can you show me a screenshot of this page

Buttons -> Create Ticket

[scenic forum]

You wrote a text into that emoji field

[soft monolith]

Right, I thought I had another panel the same way with no problem, but I guess not haha..

Sorry and thank you brother!

Thank you @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #46 - 65)

[worldly helm]

@scenic forum for future refrences you can also use $emoji

[scenic forum]

The error wasnt Invalid Form Body: Invalid emoji it was invalid form body (an error i havent seen before) without any additional info so i couldnt use emoji without knowing it was emoji

[worldly helm]

Oh alright. Thanks for helping out people.

[bold moth]

How do I get help with an order please?

[hybrid kindle]

hi, the bot not mentioning users who create tickets

[scenic forum]

Hey
Panel -> messages -> Edit Ticket message -> Add {user} into the content field to make it ping the ticket opener

[hybrid kindle]

i added {user} and it's not working

[scenic forum]

did you create a new ticket to test it?

[hybrid kindle]

yes

[scenic forum]

Do you have 1 panel or more?

[cursive bloom]

Hey folks, is there any option to see the number of tickets handled per person in a specific time frame?

[hybrid kindle]

just one

[scenic forum]

Can you show the edited ticket message?

[cursive bloom]

Never mind, I found it

[golden fern]

سلام

[scenic forum]

and can you show the new ticket not mentioning the user?

hmm can you open a ticket at #🎫│make-a-ticket ?
Im unsure why its not working

[broken basin]

Hey, not sure why Ticket Tool just responds with
"> Failed: Invalid Form Body components[0].components[0].options[1].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji"
after attempting to send it into a specific channel I have. I've changed the emojis for the panel buttons a multitude of times and have tried reducing the number of options down from 6 to 5 ticket options (via drop-down menu) and it still sends this message.
I've checked the channel using the /debug command and it all looks alright (I've double-checked it as well), but nothing different seems to happen

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@broken basin ^

[broken basin]

I've attempted that multiple times, namely using the blue circle emoji, rainbow emoji, cyclone emoji, and red question mark emoji
Nothing seems to be working, unless the trademark emoji, ant emoji, or warning sign emoji doesn't work either

[scenic forum]

The error appears when sending the panel or opening a ticket?

[broken basin]

when sending the panel

[scenic forum]

You use dropdown as stated above, correct?

[broken basin]

Update: it seems to have been the trade mark emoji that was throwing it off.

[scenic forum]

works now?

[broken basin]

Yup! Trademark emoji just doesn't work anymore, I suppose

[scenic forum]

Either from a server it doesnt share with the bot or the emote got renamed if it worked before

[broken basin]

Gotcha. Thank you!

[iron night]

Gave +1 Rep to @scenic forum (current: #45 - 66)

[radiant kelp]

How do I get a tool say if someone ping me they get timed out

[restive condor]

Hi there, that's not possible with Ticket Tool unfortunately

[tacit heart]

how to fix the channel limit error?

[restive condor]

Hi there, you will need to contact server staff or re-try later

[sharp flint]

Hello, i have my ticket panels permissions setup so only members who get verified through bloxlink, another bot can make a ticket, but its still allowing anyone to create a ticket

Do i have to add @ everyone to the disabled roles?

[scenic forum]

Yes
It will prevent everyone besides allowed roles to create a ticket

[sharp flint]

Thank you that worked

[iron night]

Gave +1 Rep to @scenic forum (current: #45 - 67)

[delicate lava]

Where do I create a ticket in this server

#🎫│make-a-ticket

[scenic forum]

#🎫│make-a-ticket but you can also ask in here if its not billing related

[delicate lava]

Answered my own question lol

How do I put my channels in the order I want

[scenic forum]

Server Settings -> Channels -> Top right Reorder -> Choose which type and move them around

[late cobalt]

can someone help me i want to get it like this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@late cobalt ^

[late cobalt]

yes

[graceful hare]

/help

[scenic forum]

what do you need help with?

[lyric moon]

Can someone help me

[graceful hare]

Can y'all help me with another server

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[lyric moon]

Like the game call ink game have server in dc and they banned me for no reason and I need tickets

[graceful hare]

It's that I got banned In a game and I don't know how to get unbanned

[humble sequoia]

@lyric moon @graceful hare

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lyric moon]

Bruh where the channel then

[scenic forum]

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[lyric moon]

Alr can I make ticket at last to explain

[scenic forum]

No

Youre in the wrong place as the message mentioned above
We CANNOT help you

[weary island]

when i try doing /setup or /help it says the application did not respond

[scenic forum]

The bot is missing send message and embed links permission

[weary island]

was it when i added the bot and it lets u change the perms?

[scenic forum]

Your channel is denying one or both of his required permissions

most likely @ everyone is which includes the bot

[weary island]

oh ok ty

[scenic forum]

What does Clear Cache on the /debug command actually do?
When do you use it, when should you use it

[river bridge]

Hey! So I’m trying to set up the bot on my dicord and I’m stuck. When I go to my dash board I get this page. If you guys have any idea what it means it would be very appreciated!😊

[scenic forum]

Can you run /permissionlevel on the server and tell me the result?

[river bridge]

Im sorry im new to all of this where would I type that in?

[scenic forum]

Anywhere on your server

[scenic forum]

Just press enter
You don't need to fill out the user part

[river bridge]

Okay this is what I got

[scenic forum]

You do not have the Administrator permission which is required to access the dashboard

[river bridge]

I had a feeling that was the issue! Thank you so much!!!

[iron night]

Gave +1 Rep to @scenic forum (current: #45 - 68)

[scenic forum]

If they don't want to give out the admin permission you can ask them to grant a role dashboard access (bypasses admin requirement
Server configs -> select a dashboard role

[river bridge]

Thank you for all your help!!

[iron night]

Gave +1 Rep to @scenic forum (current: #45 - 69)

[strong ravine]

Hello there whoever happens across my request,
I am having trouble with opening Transcripts made via the Ticket Tool. Any attempt at doing so simply results in a {"failed":"Invalid Request"} and I am unsure what can be done; if anything at all to view said Transcripts again.

Thanks in advance to anyone knowledgeable enough to help me recover them.

Edit: for more clarification, I am no server owner or moderator on said server, so I would not have the rights to perform higher level actions

[dusk flicker]

Is there a way to delete past tickets?

[limber lion]

can anyone tell me what this is

i tried for 2 hours to get this bs to work and i cant fix it

[lunar solar]

Do /debug please

[lunar solar]

Delete button or $delete

[lunar solar]

Ticket Tool is missing all of those permissions to the channel #1398939308697583706

[cloud flame]

I have paid 0.02 solana, why is my balance not coming in?

[cloud flame]

Halo admin

[humble sequoia]

@cloud flame

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[feral rune]

.

I want to know whether my subscription is active or not

[lunar solar]

Subscription for?

[feral rune]

Ticket tool premium

[lunar solar]

How did you subscribe?

[tawny vigil]

Is there a way if i put the ticket tool in a server,i can input the same one to an other server?

[lunar solar]

As in copy the settings?

[tawny vigil]

Yes

[lunar solar]

Yes if you are the owner of both it's quite easy

[tawny vigil]

Can you tell me how

[lunar solar]

yeah just writing it down

Server Configs --> Backup & Restore --> Generate New Key --> Copy key

Go to new server

Server Configs --> Backup & Restore --> Restore from backup key --> Paste key here --> Restore Configs

[tawny vigil]

and how do i fix this?i gave it premission

[edgy lotus]

How do I make my ticket tool have multiple buttons for different reasons instead of the one create à ticket button

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lunar solar]

@edgy lotus ^

[lunar solar]

what error does it say in the channel?

Where you are trying to send the panel

[tawny vigil]

in a text channel made for tickets

[lunar solar]

Do /debug in that same channel

[tawny vigil]

i did

[lunar solar]

Attach files missing

[tawny vigil]

Thank you!

[lunar solar]

No worries

[thorny grotto]

I need help

I was editing ticket

But Idk why I cant edit

I am owner broo

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[south arch]

Hi everyone
I have the following problem: I have these settings, but open tickets are also visible to another role (I think we had this role set here at the beginning but no anymore) - when I close the ticket, it's only visisble to the set role (support)

[tawny vigil]

How do i change the text for each button?

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons

[restive condor]

Hey there! Please check that you didn't accidentally list any roles in your Dashboard > Panel Configs > General > Additional Roles

[south arch]

Thanks a lot! That was it - feel kind of silly now, I mostly only worked with the commands directly so I was a bit confused 😅
Have a great Sunday!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2582)

[snow heath]

is there like a command to delete all closed tickets?

also can I please get the premium role thanks.

[restive condor]

Hey there! The server owner can use the /purge command to delete all closed tickets
-# ⚠️ Transcripts will not be saved

[snow heath]

oh so i have to manually delete them if i want the transcripts to save

so there is no way to target only closed tickets

[restive condor]

Yes

[restive condor]

Yes, use the /purge command and you will be asked if you'd like to delete all closed tickets or all opened tickets

[snow heath]

okay thanks i will manually delete them i need all the transcripts

400 tickets here i come

[tawny vigil]

how do i make it so my buttons are put down like this

[restive condor]

Hi there, you will need to create one panel per button option, so if you'd like 5 buttons, you will 5 different panels.

You can then combine all your panels by following the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[tawny vigil]

like this?

[restive condor]

Yep

[tawny vigil]

what do i do now?

[restive condor]

Send your panel

[tawny vigil]

can you explain?

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[wooden sierra]

Is there anyway to buy a lifetime subscription?

[restive condor]

Hi there! Unfortunately not, we only offer monthly or yearly subscriptions

[tawny vigil]

done

now?

this is how it looks

[forest aspen]

what does {"failed":"Invalid Request"} mean when attempting to view a transcripted ticket

[fair violet]

how to add premium ticket tool to server?

[restive condor]

So you'd like one button per line?

[restive condor]

Hey there! Direct transcript links generally expire after 24h. Please use the "Direct Link" button on the transcript message again, to generate a new one

[restive condor]

Hey there! See below please

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[forest aspen]

ahh thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2583)

[tawny vigil]

Yes

[bold oar]

How can I make something like this?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@bold oar thats a ticket with the dropdown feature

[restive condor]

Go back here and in the field below that you can select how many buttons you'd like per line - set it to 1

[tawny vigil]

Tysm

[bold oar]

Alright, Ty

[iron night]

Gave +1 Rep to @scenic forum (current: #45 - 70)

[humble tendon]

Hi why I can't edit some messages?

[pseudo ravine]

Hey there! Editing the other messages requires a premium subscription

[pseudo ravine]

Please click on the “Sync” button that’s above your servers name and icon

[humble tendon]

Thank you

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1487)

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[flint venture]

Hello, i have sum problems, when i, or the creator of a server try to use ANY commands of the bot, it will simply not work, and will display the following message

[scenic forum]

Hello
The bot is missing send message and embed links permission in that channel

[flint venture]

Oh, ok

thx 🙏

[tough shale]

How do I clear channels to create tickets

[scenic forum]

Your server is at 500 channels
You need to delete some channels to create more

[tough shale]

how do I do that

[scenic forum]

You press delete on a channel

[tough shale]

I dont understand

wdym by channel

[scenic forum]

You are typing inside a channel right now

Your server has reached the maximum amount of channels

[tough shale]

?

oh my server

[scenic forum]

yes

[tough shale]

i went to my servers and deleted channels, but the error still pops up

do I just delete more

[scenic forum]

can you run /debug and check the number on the channel limit ti shows

[tough shale]

k

in my servers?

[scenic forum]

Everything has to be used on the server the error comes up.

[tough shale]

I cannot run commands on the server

[scenic forum]

what does the bot respond with

[tough shale]

there are no channels I can text in

[scenic forum]

Are you staff in the server?

[tough shale]

no

[scenic forum]

Then we cannot assist you
You'd have to contact THEIR servers staff members to fix it

[tough shale]

ah hell nah 💀

I wil ljust do what the website tells me to do

[ebon lodge]

Donde vendo mis brainrots de roblox

??

[west spoke]

Yo you can set a server limit? Like max X tickets open per panel?
Can I change that message you get then?

[humble sequoia]

@ebon lodge

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[scenic forum]

Select panel -> Limits -> Open tickets each user
The error message CANNOT be changed.
IT will simply state they cant open more than X tickets on that panel

[west spoke]

Oh.. I find the message kinda confusing, but thanks!
(There isn’t any command to temp close a panel right?

[iron night]

Gave +1 Rep to @scenic forum (current: #45 - 71)

[scenic forum]

The message is the path you should take on the dashboard to find the point to change the settings

Temp close a panel?

[west spoke]

NVM sorry

[west spoke]

You said you can’t change that message?..

[scenic forum]

I was ONLY talking about the error message they receive when they want to open more tickets than allowed by the server
Anything else aka panel message and ticket message can be changed

[west spoke]

Yea, I want to change that error message

[scenic forum]

Thats not possible

[muted zenith]

i have this panel so people could apply for officer, but how do i disable the button temporarily so no one can create this ticket untill i decide to open the applications again?

[scenic forum]

Select panel -> Buttons -> Create ticket -> Disabled roles add @ everyone

[muted zenith]

thx but where do i see my panels, i never rlly used ticket tool before and the server just got given to me so

[humble sequoia]

https://tickettool.xyz/manage-servers

[scenic forum]

@muted zenith log in and select your server
Then select Panel Configs and follow the path i mentioned above

[muted zenith]

here?

oh i found it, tysm

[karmic wharf]

هل في روم مخصص لسبورت العربي؟

[scenic forum]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[scenic forum]

@karmic wharf ^

The message above is a scam. Do not attempt to visit the site
Welp i cant open a report ticket

[swift steppe]

how can i open multiple tickets? im trying to claim another order and its not letting me as it says i already have a ticket

[scenic forum]

Are you staff in that server?

[swift steppe]

no im a customer

[scenic forum]

Then we cannot assist you
Reach out to a staff member on their server

[swift steppe]

okay thanks

[sage mulch]

How do you give it the perms? I'm new ish.

[scenic forum]

Via channel permissions

[sage mulch]

Ohhhh

Thank you!

[shut quiver]

how do i get the ticket to @ certain roles? am i missing something simple

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@shut quiver ^

[shut quiver]

bless. thank you

[ionic haven]

Como mandar vídeo aqui????

N tou conseguindo

[sage mulch]

Wait what's it mean by channel isn't a ticket

[scenic forum]

what did you try to do

[sage mulch]

Just add

[scenic forum]

the add command is adding a user or a role to a ticket

It wont work outside a ticket.

[sage mulch]

Ohhh

[woeful schooner]

s!suggest Make the /closerequest message to like "@TicketAuthor\n @interaction.user has requested to close this ticket" or something like that, "Are you sure you would like to close this Ticket" doesnt make sense at all because if i were to close it then i would use /close or /delete

bruh

bruh 2x

[slender minnow]

I would recommend using #🤖│bot-spam for command usages

[paper island]

hello when I click on creating a ticket it gives me the "Interaction ahs failed" error. is that my side or is there smth wrong w the bot from this discord serber?

[scenic forum]

Are you staff on the server?

[paper island]

nah im one of their c ustomers and i just wanted help with smth

[scenic forum]

You have to reach out to their staff and get them to fix it

[paper island]

alr thanks

[west spoke]

Why can’t I change the closed message?

[solemn laurel]

No 21$ received

totally scam

[humble sequoia]

@solemn laurel

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

The messages you can't edit are premium features

[stray python]

I can’t get the party queue role even if I verified with rover on the tds discord server

[humble sequoia]

@stray python

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pulsar bridge]

Hi

ticket claim button not appearing , why ?

@scenic forum :)

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[scenic forum]

@pulsar bridge ^

[pulsar bridge]

ok , ty

thanks @scenic forum

[sage laurel]

Hola?

Necesito ayuda

No me deja abrir ticket para verificar está bygeado

[terse forge]

invited ticket tool to discord server but does not show in the dashboard whats gives any ideas

[scenic forum]

Can you run /permissionlevel on there and tell me the result?

[terse forge]

it doesnt want to display

[scenic forum]

what does it say

[terse forge]

it just says application doesnt respond

[scenic forum]

The bot is missing send message and embed links permission in that channel

[terse forge]

no it has it

[scenic forum]

can you try using /debug in the channel?

[terse forge]

same thing

[scenic forum]

The bot is missing send message and embed links permission in that channel

[worldly helm]

From 'DaddyClean's debug.

[terse forge]

ok permission level is 0

[scenic forum]

You couldnt use slash commands at all if the bot didnt see the channel tho?

[terse forge]

https://discordapp.com/channels/509192800865353738/662692902245498910/1399103174224253043

[scenic forum]

You need to have the Administrator permission or a role marked as dashboard role to access the dashboard

[terse forge]

like put the dashboard role on the bot

i got it nvm

[scenic forum]

Having a role of you put into the dashboard slot (By someone with dashboard access)

[terse forge]

and thats in discord correct

[worldly helm]

Yes you can. Also you can use $dbrole to show what a dashboard role is :)

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 27, 2025, 7:01 PM

[scenic forum]

thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 904)

[scenic forum]

No thats on the dashboard. which has to be added by someone with access or admin

[worldly helm]

[terse forge]

thanks

[west spoke]

Can people still see the closed ticket?

[restive condor]

Hey there! Not by default, but that can be changed

[jade topaz]

hello , i need help with a ticket

[left hawk]

Help I deleted a panel i made and now i cant do anything without it saying “the application did not respond”

[humble sequoia]

@late estuary

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Hey 👋
Can you try doing the /debug command in one of the channels?
-# Please ping me on reply.

[left hawk]

@worldly helm it did the same again. “The application did not respond”. Also this is my first time ever with this bot so i dont know anything really

[worldly helm]

The bot is missing the Send Messages permission in the channel called verify✅

[left hawk]

How do i fix it?

[worldly helm]

Sorry for the delay. Here is a guide on how to give Ticket Tool a certain permission.

1. Go to your Discord server.

2. Right-click the channel where you want Ticket Tool to send messages → select "Edit Channel".

3. Go to the "Permissions" tab.

4. Under "Roles/Members", click "+" → select Ticket Tool bot.

5. Scroll to "Send Messages" → toggle it to ✅ Allow.

6. Click "Save Changes".

-# If you have any more questions #🎫│make-a-ticket

[fading coyote]

how do i add ticket tool bot

[bold oar]

The claim button won’t show & the embed is green? Anyone know how to fix this?

[zealous furnace]

i forgot my name and password for the server and need it to be changed. how do i go about doing this?

[sinful siren]

it said Channel Limit
╰ Server at channel limit of 500
╰ Clear channels to continue creating tickets

Is it my fault or the server fault?

[scenic forum]

The server is at fault
You need to reach out to the servers staff team

[humble sequoia]

@zealous furnace

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sinful siren]

okay thankyou king

i apreciate the help

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[scenic forum]

@bold oar ^

[shadow pivot]

why this grow a garden server got black listed on ticket tool

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@fading coyote ^

[scenic forum]

How do you know the server is blacklisted?

[shadow pivot]

@scenic forum

[bold oar]

So is it premium?

Also what about the other things? I’ve been trying but for some reason I still can’t get the embed colours to work

[scenic forum]

All i see is a message sent by a human without proof

[scenic forum]

Claiming is premium yes

[shadow pivot]

but what does it mean

black listed server or what

[bold oar]

Ok, Ty

[iron night]

Gave +1 Rep to @scenic forum (current: #44 - 72)

[bold oar]

Is there a fix to this?

[scenic forum]

Thats not our bot

We have Ticket Tool, NOT Tickets v2

Thats a different bot

[bold oar]

That’s a completely different bot

Is there a way to fix my embed colours not working?

[scenic forum]

if youre talking about this color field in the embed, you cannot adjust it without premium im afraid

[bold oar]

Oh

[scenic forum]

Every setting with a cannot be enabled or adjusted without premium

[bold oar]

Thx for lmk

I’ve been trying for hours lol

[scenic forum]

ouch

[bold oar]

thanks @bold oar

[scenic forum]

You cannot thank yourself xD

[bold oar]

Wait wrong person 🙏

Accident

Thx @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #44 - 73)

[bold oar]

There we go

[scenic forum]

Thank you!
Have a great rest of the day Doodio

[cerulean ether]

Hey

[prisma zenith]

Hii bro

[scenic forum]

Dont ping me please

[prisma zenith]

Help me brother

[scenic forum]

Ive already stated before to not ping me please.

[umbral moth]

how do i get my ticket loaded on my server? struggeling i paid for my mod but cant load it any help will be appriciated

[humble sequoia]

@umbral moth

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[safe edge]

someone is trying to open a ticket and it says no permission.

[humble sequoia]

Error: You do not have permission to use this

Blacklisted Roles

Head to your Dashboard. Proceed to Server Configs and make sure you have no role(s) selected under Blacklisted Roles.
Note that anyone with a blacklisted role cannot interact at all with Ticket Tool, for more information run $blacklist.

Buttons

Head to your Dashboard. Proceed to Panel Configs and click on Button Options. Choose the button(s) you have seen the error pop up:

• Check your Disabled roles, anyone with one of these roles can't use the button you are editing.
• Check your button is not Support team only, otherwise, only members with a Support Team Role can use this button.

Commands

Head to your Dashboard. Proceed to Command Configs and choose the command(s) you have seen the error showing up when running it:

• Check your Disabled roles.
• Check your command is not set to Support team only mode.

[scenic forum]

@safe edge ^

[safe edge]

tyty

[haughty crag]

i keep trying to open a ticket and it says "interaction failed"

[scenic forum]

Are you staff on the server?

[haughty crag]

no but tickets can be opened by members, i was wanting to report someone

[scenic forum]

Are you trying to open a ticket on THIS server?

[haughty crag]

no

[scenic forum]

Then we cannot assist you
You have to reach out to their servers staff

[meager gazelle]

There is a problem closing the tickets

[scenic forum]

What does it say

[scenic forum]

What happens when you run /debug?

[scenic forum]

Theres a possibility some shards of the bot are unavailable aka offline considering multiple people have reported the same thing.
Please open a ticket at #🎫│make-a-ticket to either confirm or deny my assumption as i dont have more intel than you

[grizzled vault]

is the bot down?

[scenic forum]

Considering the amount of reports of the same thing i assume the bot is offline in some servers
Since some tickets have already been made being patient is your only thing you can do right now

[scenic forum]

Out of curiosity
When you click the bots profile, does it also display as offline?

[grizzled vault]

no, still online

[scenic forum]

Alright.
In any case please be patient until the matter is resolved

[rocky sequoia]

yes it shows offline

idk what happening

[scenic forum]

yeah thought so since its not a full bot failure

[scenic forum]

Some shards appear to have become unavailable

Some tickets about it have already been opened so being patient is the only thing we can do

[rocky sequoia]

k hope this gets fixed bc we have alot of tickets to handel in my group

[potent turret]

Is the bot currently offline?

[scenic forum]

Seems like it, yes

[potent turret]

Fuck dude I run an organization and rely on it

[deft coyote]

is ticket bot down?

[gentle goblet]

Make your own if you can’t handle downtimes

[gilded swallow]

Doesn't work for me either.

[scenic forum]

The bot appears to be offline for some servers. Please be patient

[gentle goblet]

Do a # big text

[scenic forum]

Im JUST a member. I dont know how long or big i can make it without getting auto punished

[gentle goblet]

Oh it punishes people ?

Ah

[potent turret]

Someone woke up and decided to be a debby downer

[scenic forum]

Long text, special editing can trigger autoreport yes

[gentle goblet]

That’s what I was told so I thought to relay the message lmao sorry man I’m just tired

I rely on it as well

[covert swallow]

@deft coyote @gilded swallow if the bot is offline in your server could you please send your server ID here

[proud shard]

My ticket bot dont work

[jade topaz]

Same here.

[proud shard]

Pls help me

[gilded swallow]

1072193506547879947

[jade topaz]

1386407365653299352

[gilded swallow]

Thanks.

thanks @covert swallow

[iron night]

Gave +1 Rep to @covert swallow (current: #16 - 411)

[gilded swallow]

oh.

[proud shard]

My ticket dont close and not open

[covert swallow]

We are aware that the bot is appearing offline in some servers, the development team has been made aware of the issue and is working to resolve it

[true flume]

Hello sir , Is the server or bot down rn. ? It says " Interaction failed " and the website is not working. It is but not the dashboard. Tried re-loggjng in and what not.

[proud shard]

me to

[covert swallow]

Please read my previous message.

[true flume]

I did thanks , So when shall we expect it go back to normal ?

[iron night]

Gave +1 Rep to @covert swallow (current: #16 - 412)

[karmic walrus]

Me too

[scenic forum]

yes, no eta

[covert swallow]

We do not have an ETa at this time.

[karmic walrus]

Okkk @covert swallow

[deft coyote]

1387968950775582862

[true flume]

I just wanted to tell you guys , Your bot is awesome , lifesaver and I'm glad the staff is active too , love ya' guys. Fine I'll wait patiently for the repair. :))

[true flume]

1395889785083658332

[proud shard]

1184265915760652310

[scenic forum]

he doesnt need more ID's guys

He just needed 2 samples to confirm the issue

The rest lays upon the Devs

[shell shard]

Praying its fixed asap!

[fiery fog]

@covert swallow

me too

my sever id is

1327910054858592266

[hollow adder]

Ok thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #44 - 75)

[scenic forum]

Just be patient please

[fiery fog]

ok

[scenic forum]

We are aware that the bot is appearing offline in some servers, the development team has been made aware of the issue and is working to resolve it

[shell shard]

Hey @scenic forum, we don't need to give our server IDs here right? It'll just get fixed for everyone simultaneously I assume

[scenic forum]

We dont need any more ID's
Prizafal just needed the ID's to confirm the issue

It will be fixed on all servers once the dev has fixed it

[shell shard]

Okay! That makes sense, not sure why people kept sending haha

Thank you for your hard work

[scenic plinth]

The server that was affected got rate limited by discord, we're working to migrate it to a new server right now. Thanks.

[lethal agate]

is there an estimate of how long itll be down for

[scenic forum]

no

[lethal agate]

i doubt itll be longer than a few hours

[scenic plinth]

This time I can just say a few minutes as we're just moving the affected servers over (2 or 3)

Otherwise we typically couldn't give ETAs

[hollow dew]

is there something going on with the website of bot rn?

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[shell shard]

It's down at the moment

Being fixed already

[lethal agate]

WE BACK

[shell shard]

Is it?

[primal gust]

Not everybody yet 🥲

[unreal beacon]

Mine are all back on

[sharp jackal]

my bot is not working

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[gentle goblet]

Bot working

[frigid nova]

bot not working for me

[pseudo ravine]

Hey there! It seems like some shards are experiencing some issues currently. The developer has already started a fix for this. We appreciate your patience

[worthy lion]

??

[granite salmon]

no problem! take your time

[unique spindle]

Guys I need help

When you are making a ticket system for a server, how do you make it so when they create the ticket a form pops up?

[pseudo ravine]

Hey there! It seems like some shards are experiencing some issues currently. The developer has already started a fix for this. We appreciate your patience

[unique spindle]

?

[pseudo ravine]

Please refer to the embed below!

$form

Ah, seems like the bot is still having issues. Please be patient until all issues are resolved

[fiery swallow]

there's a section in the dashboard called forms

[unique spindle]

Oh ok

[fiery swallow]

you just fill out the questions and itll pop up for them when they open one

just make sure you enable it !

[mighty thistle]

There we are!!

[worthy lion]

Is the bot active? My dashboard won't load.

[unique spindle]

Me too

[pseudo ravine]

Hey there! It seems like some shards are experiencing some issues currently. The developer has already started a fix for this. We appreciate your patience

[worthy lion]

Thank you so much!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1491)

[dusk stirrup]

Cant close tickets 😔

[vocal orbit]

same

😭😭

[elfin yew]

💪💪

[dusk stirrup]

Hooray

[frigid kernel]

cant open tickets

💔

[pseudo ravine]

Hey there! It seems like some shards are experiencing some issues currently. The developer has already started a fix for this. We appreciate your patience

[unborn helm]

The bot is still down in my server. I seen on the dashboard is was resolved, but it is not working on my disord server

[slender minnow]

Please see the message sent earlier.

[unborn helm]

i just joined, like 15 seconds ago. and have not seen the message or know where to look

[slender minnow]

The message was above yours. Updates related to the bot will be shared through #📣│bot-news

[pseudo ravine]

Hey there! It seems like some shards are experiencing some issues currently. The developer has already started a fix for this. We appreciate your patience

[opal basin]

Is there an Eta?

[pseudo ravine]

Unfortunately not

[ember orchid]

for me, after inviting the bot to my server it still appears to invite even though I have already invited it, so I can't configure it

[pseudo ravine]

Hey there! It seems like some shards are experiencing some issues currently. The developer has already started a fix for this. We appreciate your patience

[ember orchid]

Ok

[torpid sentinel]

it seems out ticket tool is not working

[stark rune]

**Ticket Tool - Technical Difficulties Notice**

Official Ticket Tool bot(s) are currently experiencing some technical difficulties in some shards.
Please stand by as the TT Development Team looks into and fixes the issues.

Please do not spam tickets within the support server & do not keep asking in public channels.
You can view our status page here and keep an eye on #📣│bot-news!

Jul 28, 2025, 5:15 AM

[fair hinge]

kindly let us know after fixing it please

[kindred adder]

hello, cool helpers. I have a problem. I invited ticket tool on my server. but dashboard is not working. also, ticket bot is offline. Can you help me? pleassssse

[scenic forum]

you could read 2 messages above you

[rain mirage]

Welp guess I found what I was looking for

[elfin yew]

“4”

don’t hurt me i apologize

[kindred adder]

Ohhh thanks I'm not good at english so I just confused sorry and very thank for you!

[iron night]

Gave +1 Rep to @scenic forum (current: #43 - 78)

[scenic forum]

all good!

[tardy tapir]

what is the prefix for the ticket bot ???

@scenic forum

[scenic forum]

Dont ping me

[tardy tapir]

@elfin yew i

[elfin yew]

hi

[scenic forum]

Dont ping others either

[tardy tapir]

whats the prefix?

[elfin yew]

$

[tardy tapir]

oh tysm - can i change it?

[elfin yew]

$close
$delete
$add
$remove

[tardy tapir]

thanks @elfin yew

[iron night]

Gave +1 Rep to @elfin yew (current: #185 - 3)

[elfin yew]

i think so yeah

[pseudo ravine]

Please do not ping for support. You can send your message and someone will assist you when they’re available

[elfin yew]

check the dashboard once the bot is running

[golden thunder]

bot ded?

[craggy goblet]

What's the difference? And why I can't add the gold bot?

[scenic forum]

Did you donate?

White = Non donator bot
Gold = Donator bot

[craggy goblet]

Thanks 🙏

[scenic forum]

They are essentially the same, gold is just looking more fancy

[tardy tapir]

@elfin yew it dosent work

[craggy goblet]

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #43 - 79)

[golden thunder]

is bot ded right now?

[scenic forum]

youve been asked to stop pinging for help

[golden thunder]

thanks

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #43 - 80)

[craggy goblet]

I just wanted to use ticket tool for my second time. Is the bot down?

[scenic forum]

please refer to the image above

[tardy tapir]

@craggy goblet i think so

@scenic forum @scenic forum @scenic forum

help pls

[scenic forum]

If you ping me again i will file a report.
Stop pinging me

[scenic plinth]

Alright quit that Alex

[tardy tapir]

leongenn csn u help me then mate instead of reporting me like a 8 year old?

[plucky herald]

one that doesn't go down

[scenic plinth]

Not the place to ask that.

[tardy tapir]

lol

[scenic plinth]

If you all can't be respectful you just won't have the ability to chat.

[plucky herald]

just curios and need a reliable ticket bot yk

ty @tardy tapir

[iron night]

Gave +1 Rep to @tardy tapir (current: #406 - 1)

[tardy tapir]

np

[plucky herald]

@scenic forum

[tardy tapir]

@scenic forum

[scenic plinth]

Quit pinging please.

[plucky herald]

yo when is the bot gonna actually be a bot?

[scenic plinth]

Especially with no reason.

[tardy tapir]

@scenic forum @scenic forum @scenic forum

[plucky herald]

pretty valid reason

[tardy tapir]

realllllll

[prime bridge]

Successful Timeouts: 1
Unsuccessful Timeouts: 0
Reason: Troll
Moderator: @scenic plinth

[scenic forum]

Thank you @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth (current: #13 - 469)

[upper mason]

hey guy, is ticket down again

[scenic forum]

#📣│bot-news

[glad berry]

ticket tool is down?

[scenic forum]

You simply have to read one message above

[glad berry]

blud js answer me

[scenic forum]

I did

[glad berry]

tell me yes or no

[stark rune]

**Ticket Tool - All Systems are now __Online!__**

All Ticket Tool systems are fully online again! We apologize for any inconvenience this may have caused on your server.

If you are still experiencing any problem with Ticket Tool, please reach out to the <@&540295656720302081> within a ticket here, #🎫│make-a-ticket

Jul 28, 2025, 5:56 AM

[dusty cosmos]

I already opened a ticket, but someone else has issues with transcripting tickets?

[humble sequoia]

User's issue has been solved in another channel.

[molten sorrel]

I got scammed by PlayerUp's senior middleman

Is there any way you guys can help me out?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[marsh granite]

Apparently the ticket system is down.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[olive tiger]

Does it work or nah

[restive condor]

Hi there, yes

[olive tiger]

How do i make ir work

[restive condor]

What exactly isn't working?

[dapper gust]

How can i book more shifts? Not available to book since app with planer was open

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jolly monolith]

How do I remove this?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@jolly monolith by removing anything inside that field above

[tribal slate]

Hello all! Is there a way to seta limit on how many tickets can be “claimed” at one time?

[restive condor]

Hey there! Unfortunately not

[tribal slate]

Aw big sad. Is that something that I should suggest? Or too complicated?

[restive condor]

Of course! You can suggest it in #1019685143046279208

[tribal slate]

You rock! Thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2585)

[jolly monolith]

thus?

[scenic forum]

yes
Remove whats inside the field and post your panel again

[jolly monolith]

Yes, thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #43 - 82)

[humble sequoia]

@prisma zenith

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[prisma zenith]

Hii Clipster Team
My account suspended please Solve the issue
Thank you

[lunar solar]

Yeah mate read the above

Wrong place

[narrow niche]

anyone know if and how Ticket tool can be linked to Slack?

[jolly monolith]

How do I put a picture in a ticket?

[ionic path]

hi there! unfortunately you cannot link Ticket Tool with Slack in any way.

[ionic path]

hello! do you mean the ticket message or inside a ticket channel?

[jolly monolith]

Reminder message

[ionic path]

unfortunately i can't help you, you can either wait for a support member to assist you here or #🎫│make-a-ticket

[jolly monolith]

Ok, thank you

[iron night]

Gave +1 Rep to @ionic path (current: #35 - 114)

[compact burrow]

Idk if ya’ll can help but idk how to reset this 2 week timer thing

[bright inlet]

hello, i cant use claim it just dosent show

[ionic path]

hi there! claiming is a Premium feature.

[icy token]

yo im having issues with my ticket tool

how to increase this number past 5 bc i can only have 5 panels and when i change what those 5 panels are and update it doesnt work.

[scenic forum]

you cannot have more than 5 buttons in a row

You need to set which panels you want to have attached in the menu above

[icy token]

theres 6 panels there

[scenic forum]

Then 6 panels will post if you resend or update it

[icy token]

i updated it 3 times

[scenic forum]

thats dropdown

[icy token]

wdym

[scenic forum]

Lupus can we reduce the slowmode here again since bot is back up?

[lunar solar]

ah sure

a moment

[icy token]

its supposed to be 6 not 5

[scenic forum]

Dropdown and multipanel are 2 entirely different things

[icy token]

how can i change dropdown

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@icy token ^

[icy token]

tyyyy

[graceful breach]

Hey! Everytime i click on save transcript, it gets saved to this channel instead of the channel i selected "transcripts" can someone help me with this?

[scenic forum]

Can you show the transcript channel being set?

[scenic forum]

1. Did you select the transcript channel on the corret panel?
2. Can you show it NOT saving inside the transcript channel

[graceful breach]

how do i check that its the correct panel? thought it was only one

[scenic forum]

If you only have 1 panel then im unsure whats causing this since there is no error
Please open a ticket at #🎫│make-a-ticket and get a staff member to look at it

[lunar solar]

@graceful breach do /debug in your transcripts channel

[lunar mortar]

Hello, my husband looks at sports on Emby. We are not tech savvy, so we need help to reconnect to the Emby Server. We have paid our bill so this is not a billing issue. Plesae guide us.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar mortar]

Do I just press the "X" to close the ticket?

[foggy sparrow]

Wrong server, this is for ticket tool support

[rustic bolt]

hello everyone.... can you help me please ??? i can login discord, i have paid a new subscription for the evony bot but when i try to login TKR ESB is telling me that :user not regognized

[humble sequoia]

@rustic bolt

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[red forge]

what does this mean? it says i have "premium free" but cant enable any premium features

trying to edit this just doesn't let me

i should have access to premium...

[restive condor]

Hi there, please use the button above your server name to refresh the Dashboard

[red forge]

thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2587)

[rustic bolt]

i just hate when people are ignoring you...i have an issue ...i need help...i ask where to go to get sorted and no one care.... well done....thank you

[scenic forum]

You have been answered. Youre in the wrong server.
Its like going to Mcdonalds and asking for help on Burger King products

[maiden anchor]

How do I get the form response to show

[scenic forum]

you use {create.form.1}

[rustic bolt]

But i did asked where to go ....

[scenic forum]

To get the response of form 1

[scenic forum]

We dont know

[rustic bolt]

Ok...thank you

[quasi jolt]

guys is it worth it to get premium ticket tool? i might

[scenic forum]

It fully depends on your needs and what you use it for

[quasi jolt]

well i just started grow a garden and i wanna manage all tickets and request as good as posible

so i need the best bots in it

[scenic forum]

Youll have to see if ticket tool white is sufficient for your needs or if you need to upgrade to premium

[quasi jolt]

aight

[paper vigil]

Bonjour a tous, vouus savez comment creer un menu déroulant pour ticket tool dans le dashboard, lors du choix du ticket dans le panel d'ouverture (avec un embed vert en général) ?

(Traduit avec Reverso)

Hello everyone, do you know how to create a dropdown menu for ticket tool in the dashboard when choosing the ticket in the opening panel (with a green embed in general) ?

(Translated with Reverso)

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[viscid acorn]

How do i view a ticket transcript

On mobile

[restive condor]

Hey there! Simply click on the 'Direct Link' button on the transcript embed or download it

[viscid acorn]

Yes but how do i open it its only showing me how many attachments there is in it and from what server and all

[restive condor]

Scroll down to the actual embed, and there should be a button attached, called 'Direct Link'

[worthy hemlock]

Hi I made a drop down ticket system and I want the message to change according to the person press which box, let me explain I have a brawl stars server and I have a questions category where I want the message from the beginning to be different than if it presses find a team

[restive condor]

Hey there! You can edit the ticket message for each panel/option in your dropdown message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[restive condor]

You can use the panel selector at the top to switch in-between panels 😄

[worthy hemlock]

I need to premium for do that ?

[restive condor]

Nope

[worthy hemlock]

Okay ty I try

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2588)

[restive condor]

No problem!

[round abyss]

Im trying to do the dropdown option and it only lets me do one dropdown choice it doesn’t let me select the same panel to add another am i doing something wrong

[scenic forum]

You can use each panel only ONCE in a dropdown

[round abyss]

so i can’t have multiple dropdown choices?

[scenic forum]

You can with multiple panels

[round abyss]

that’s weird

[scenic forum]

If you have 5 different panels
You can add 5 choices aka the 5 panels to the dropdown

[scenic forum]

Thats how the bot aswell as discord works

[round abyss]

alr thanks

[alpine anvil]

can i kick the standard bot now to prevent double slash commands?

[scenic forum]

Yes
Make sure to replace all white ones panels and have the gold one selected as your ticket bot

[alpine anvil]

yeah, everything works on the premium bot now

thanks

[scenic forum]

Then you can kick white without worrying

[humble beacon]

What a option can delete the ticket after closing the ticket?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[spiral ivy]

Subscriptions price?

& builder name

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[arctic urchin]

the bot says it couldnt respond

is teh bot down for othe rppl too

[restive condor]

Hey there! Could you try the /debug command in that same channel please

[arctic urchin]

same this happened

[restive condor]

Ticket Tool is missing the SEND MESSAGES & EMBED LINKS permissions for that channel

[arctic urchin]

alr ty

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2589)

[restive condor]

No problem!

[last escarp]

Anyone know how I can customize the ticket premium bot to use a profile picture that I upload along with a name change?

[restive condor]

Hey there! We currently don't offer custom bots unfortunately

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[last escarp]

So what is this?

[restive condor]

The embed editor

You can edit the embed's colour, add an image, add footer image and/or footer text from there

[arctic urchin]

wait how do i make the thing where people create a tciekt

[restive condor]

See below please

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[arctic urchin]

yeah i just figured it out ty

THANKS @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2590)

[worthy hemlock]

ya un fr qui connais bien ticket tool ?

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[compact burrow]

@restive condor could you help me with some with somethin in the server I’m apart of because my owner wants us to reset the timer thing and idk how to idk if ya’ll could help with

[restive condor]

That's not a Ticket Tool issue I'm afraid

[humble sequoia]

Additional Variables (4/5)

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:1753730160:R> ➞ <t:1753773360:R>
<t:1753730160:R> ➞ <t:1753686960:R>
<t:{time}:R> ➞ <t:1753730160:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

Smart Time variables (only for tickets)

{time.deleted.age} - time difference between ticket created and deleted
{time.closed.age} - time difference between ticket created and closed
{time.opened.age} - time difference between ticket opened and closed
{time.claimed.age} - time difference between ticket created and claimed

Static Time Variables

{time.created} ➞ Time of ticket creation
{time.deleted} ➞ Time of ticket deletion
{time.claimed} ➞ Time of ticket claiming
{time.closed} ➞ Time of ticket closing
{time.opened} ➞ Time of ticket opening

These variables only input the time as a number in seconds. Put this variable inside the unix time format for this to show you the date and time
Example: <t:{time.created}:R}

$variable4

[compact burrow]

Yea I just wonder how to do that timer thing for real

[restive condor]

See the top bit for information on timestamps

[hard widget]

Anyone know where to open a support ticket?

[restive condor]

#🎫│make-a-ticket for Ticket Tool support

[obsidian sphinx]

How i can make 1. more Buttons? 2. make that this will delete when user finished?

[restive condor]

Hi there, you will need to create one panel per button option, so if you'd like 5 buttons, you will 5 different panels.

You can then combine all your panels by following the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

What exactly are you looking to delete when the user is finished?

[obsidian sphinx]

the massage from the text? (sry german= 😄

[restive condor]

Well that error message means the user doesn't have permission to make a ticket

[obsidian sphinx]

yes

[proud needle]

hi, i have a question. How do i connect the ticket tool ticket create option to a embed from a webhook?
i mean, i saw a bot from a guy, in a shop, then, it have the option selector to create ticket, but when i select to create the ticket, it uses the ticket tool options, like, he have another bot but uses the ticket tool option. So, how can i link the ticket tool action to my bot?

[restive condor]

So what exactly are you looking to do with it? Allow your users to make a ticket?

[obsidian sphinx]

yes that works but i want that the text not to see for all other users

[restive condor]

Hey there! See below please

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[restive condor]

That's an ephemeral messages, it's only visible to the user who used the button

It will also disappear automatically after a few minutes or when they restart Discord

[obsidian sphinx]

Ah ok

thank y

[proud needle]

olokinho meu valeu man eu tava procurando mó tempo alguem pra me ajudar e ninguem nunca me ajudava 😭
só no server do próprio bot mesmo pra ajudarem, e eu nunca tinha pensado nisso antes kakakakakakkak

valeu man 🙏🏻

[restive condor]

De nada

[balmy pendant]

is there a way to have the bot send imaged in new tickets?

[restive condor]

Hey there! Adding images to your messages is a premium feature

[balmy pendant]

does it work while in trial?

[restive condor]

Yep

[balmy pendant]

omg

how does one do it? :x

[restive condor]

You can edit the ticket message from your Dashboard. Put in the link to the image in the 'Image URL' field

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[balmy pendant]

tysm!

[restive condor]

[balmy pendant]

now that i have my panels made and everything, why can't i add my panels to my channel?

do i need to change some permissions?

[restive condor]

Yep, please double check that Ticket Tool has the VIEW CHANNEL & SEND MESSAGES permissions for that channel

[balmy pendant]

That worked, now i'm faced with this 💀

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button
Your emojis seems to be invalid. Please make sure you have only selected 1 emoji

And that there's no text in that field. Text goes in the field 'Button Text'

[balmy pendant]

i found what it was, it was just an emoji that has :emojiname: instead of the <a:emojiname:numbers>

[restive condor]

That's it, make sure you use the correct format

[balmy pendant]

ty again haha

thanks @restive condor ❤️

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2591)

[balmy pendant]

another issue 💀

i added both permissions yet this shows up

[restive condor]

Please use the /debug command in that same channel

[balmy pendant]

embed links required apparently

[restive condor]

Please grant that permission and you should be able to send it now then

[balmy pendant]

works now tysm ❤️

ty dan ❤️

thanks @restive condor ❤️

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2592)

[mellow valve]

bruh im trying to give ticket roles to my admin role but its not working

[scenic forum]

What do you mean with Ticket roles to my admin role?

[mellow valve]

im trying to grant ticket permissions to my admins in my server. i want my admins to be able to see tickets and help manage them

[scenic forum]

Select panel -> General -> Add admin to support team Roles

[mellow valve]

i did

[scenic forum]

Permissions -> Support Team Permissions Edit Opened is view channel ✅ ?

[scenic forum]

And new tickets dont let admin see the tickets?

[mellow valve]

im testing it with an alt and its not working

[scenic forum]

If you have more than 1 panel
Did you change the correct panel?

[mellow valve]

i gave perms to all panels

i went to all my panels and gave support role to my admin

[scenic forum]

And admins cant view created tickets after the change?

[mellow valve]

let me triple check

okay it worked, tysm. any idea how to make it where they can view older tickets?

[scenic forum]

Besides manually changing the permission i sadly dont know if thats possible
You could #🎫│make-a-ticket and ask a support member about it

[mellow valve]

okay tysm

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #43 - 83)

[scenic forum]

Can you run /debug in the channel?

[scenic forum]

The bot is missing send message and embed links permission in that channel

[sharp jackal]

this one has permission, but it won't go

[scenic forum]

Can you show the bot having the 3 permissions
View channel
Send message
Embed Links?

[sharp jackal]

now it works thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #43 - 84)

[fervent skiff]

Tysm sir

[molten harness]

Can A ticket be closed with a keyword?

Custom made?

[fervent skiff]

What should I do??

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@fervent skiff ^

[scenic forum]

$close is a keyword if thats what you mean

[fervent skiff]

Alright

[molten harness]

Thanks! Is it possible to so it like “hi there $close” would that still work?

[iron night]

Gave +1 Rep to @scenic forum (current: #43 - 85)

[scenic forum]

no the entire message would be JUST $close to close the ticket via the command

[molten harness]

Okay thanks @scenic forum

[rustic veldt]

just wondering whats teh command to let others use the dash board?

/level

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 28, 2025, 9:54 PM

[scenic forum]

@rustic veldt Either a role with "admin" or above

[rustic veldt]

oh okay so i go to the dash board and give them the role from there

ty

[molten harness]

Can a bot say “$close”?

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[scenic forum]

@molten harness ^ refer to the screenshot to whitelist a bot

[molten harness]

1 more thing how to enable claiming?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[scenic forum]

@molten harness This requires premium tho

[molten harness]

Oh 😭

[fervent skiff]

How to fix this

[scenic forum]

Can you run /permissionlevel on the serveR?

[fervent skiff]

Actually I understand now why is happening

[lucid hawk]

Como faço uma denuncia

[pulsar void]

hi

I saved my configuration on the pannel and it didn't save it and now i lost all progres

[scenic forum]

You most likely forgot to press save
Sadly there is nothing we can do, you'd have to set it up again

[pulsar void]

nope

[pulsar void]

i pressed it

this happened to me a lot of times

because i always save

my changes

I'm disappointed

All work is gone.

[scenic forum]

I havent come across anyone with issues on their panel savings.
Do you have any Browser plugin blocking connections?

[pulsar void]

nothing anything like that

i know

[scenic forum]

HOW often does it happen for you?

[pulsar void]

I saved it and just exited and i waited for it to finish saving

[pulsar void]

pretty much when i created new panels like 70% or 80% of the time

Something like that

[scenic forum]

So it would be easy for you to catch on video?

[pulsar void]

i mean I'll try ig.

[humble sequoia]

@lucid hawk

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[scenic forum]

Honestly speaking your best bet would probably be #🎫│make-a-ticket and get a staff members help/opinion on the matter as i havent seen anyone with saving troubles yet

[pulsar void]

can i swear?

[scenic forum]

you cannot

[pulsar void]

sorry didn't read rules

what the hell just happened

[scenic forum]

what do you mean?

[pulsar void]

it just randomly appeared out of nowhere

my saves

This is weird

[scenic forum]

wasnt me im just a member

[pulsar void]

lol

[scenic forum]

Do you have a VERY weak connection maybe?

[pulsar void]

yeah probably. I wonder why ur not a moderator

[scenic forum]

Then the save possibly didnt go through due to the slow connection
Try waiting a bit on future saves
Staff applications were closed

[pulsar void]

and yet ur still helping people ur a good uhm girl or a boy?

sorry this gender thing is killing me

Very confusing

[scenic forum]

Because i want to be part of the team once the applications open again
Also please dont say the end part. It comes across very weird and odd

[pulsar void]

uh yeah i meant to say ur a good person

[scenic forum]

Anyway if you want to continue chatting please move to #💬│general-chat as this is for support only

[reef sparrow]

Hello im really sorry i dont understand the automatisation thing. We got like 3 tickets systems , and i want that only one every 30mins if a message isnt found is deleted. Can someone help me with it ? do i pick allowed channels the creation ticket thing ?

[autumn mauve]

Eii meu jogo n q entra

[reef sparrow]

to make it work we have to set up à channel to check im a bit confused and i cant find any tutorials

[scenic forum]

Just to clarify
If a message isnt sent within 30 minutes inside a ticket at any time it gets deleted?

[reef sparrow]

yup

if after 30mins there no answer by anyone the ticket should be deleted

[scenic forum]

Id say this should work

[reef sparrow]

tysm ! also do i have to make something with this ?

[scenic forum]

i think you can fully ignore that

[reef sparrow]

Ty because apparently the automatisation didnt worked so i tried a bunch of other things, im not sure if the bot can even check messages

[iron night]

Gave +1 Rep to @scenic forum (current: #43 - 87)

[scenic forum]

Worst case
YOu can test the setup with a low timer like 5 minutes and see if it succeeds

[scenic forum]

Also your automation basically did nothing as you didnt specify what should happen after x time

[reef sparrow]

alr tysmm

[wispy ingot]

I got banned for absolutely nothing, I was just trading bla

[humble sequoia]

@wispy ingot

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[stone sandal]

can i change $transcript to something else

[wispy ingot]

Can someone help me??

[scenic forum]

I'm not sure if that's possible
#🎫│make-a-ticket to get a staffs answer on the matter

[scenic forum]

You're in the wrong server as stated above

[wispy ingot]

what would be the right sever?

[scenic forum]

We don't know as stated above aswell

[woven bison]

How do I setup a ticket so people can open them

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@woven bison ^

[lucid hawk]

Tenho uma denuncia como faço

[obsidian apex]

Eu tô querendo acessar conta free fire que eu comprei com vocês

[humble sequoia]

@obsidian apex

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[foggy sparrow]

Que denuncia?

[sharp jackal]

how to add another person to a ticket

[sharp jackal]

Como colocar outra pessoa em um ticket mano

[scenic plinth]

Você pode usar o comando /add ou $add e usar o ID do usuário para adicioná-lo a um tíquete existente.

[onyx umbra]

السلام

[waxen fulcrum]

I need help setting it up for my cord

I’m confused

[topaz hamlet]

Hello everyone, I am pretty new to discord and am running into a bit of an issue. The staff role in my server is unable to add links to tickets. They are added to the "support team roles" in the ticket tool dashboard and have every option selected for permissions in the tickets category in the server.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@waxen fulcrum ^

[scenic forum]

Can you check
Permissions -> support team roles ->
Opened and closed permissions -> view channel ✅

[topaz hamlet]

That is checked for both opened and closed. This server was created by someone and the Admin role as well as Owner is able to do this without issues. It's just this new staff role that is unable to add links

[scenic forum]

what exactly do you mean with Add links?

[topaz hamlet]

pasting a link to a website in the ticket. For example, a download link

[scenic forum]

and whats preventing them from doing so?

Ticket tool doesnt have any moderatory actions

[topaz hamlet]

weird. I haven't seen it in action myself but the staff member is unable to. I've already verified that all permissions are selected on the tickets category itself on the server. Probably user error. Thank you for your help @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #42 - 88)

[scenic forum]

If they can SEE and WRITE in the channel then whats preventing or deleting it isnt TT

[lunar solar]

Can you make a ticket? Wanna check a few things

#🎫│make-a-ticket

[still thorn]

can you customize ticket tool close embed if you dont got ticket tool premium?

[scenic forum]

Sadly thats not possible
Any non clickable "darker" buttons on the Messages Tab cannot be configured or adjusted without premium

[still thorn]

how about claim?

[scenic forum]

Claiming is also a premium feature

[placid seal]

Is it possible to extend how many tickets a user can open for a specific panel?

And how do i place where the ticket channel position will be?

[scenic forum]

Select panel -> Limits Open tickets each user Increase the number here

[scenic forum]

Select panel -> Category -> Select where open and closed tickets will be moved into

[placid seal]

thanks

[obsidian sphinx]

Hello my Friedrich cant open a Tickets without any error.. maybe the role?

[scenic forum]

What is the error they receive?

[obsidian sphinx]

No error

[scenic forum]

There can't be no error
They must receive any sort of visual why they can't open a ticket

[obsidian sphinx]

He get this ecerytime

[humble sequoia]

Error: You do not have permission to use this

Blacklisted Roles

Head to your Dashboard. Proceed to Server Configs and make sure you have no role(s) selected under Blacklisted Roles.
Note that anyone with a blacklisted role cannot interact at all with Ticket Tool, for more information run $blacklist.

Buttons

Head to your Dashboard. Proceed to Panel Configs and click on Button Options. Choose the button(s) you have seen the error pop up:

• Check your Disabled roles, anyone with one of these roles can't use the button you are editing.
• Check your button is not Support team only, otherwise, only members with a Support Team Role can use this button.

Commands

Head to your Dashboard. Proceed to Command Configs and choose the command(s) you have seen the error showing up when running it:

• Check your Disabled roles.
• Check your command is not set to Support team only mode.

[scenic forum]

@obsidian sphinx ^
On the buttons part check the create ticket button

[obsidian sphinx]

Ah ok fuck thx xD

[scenic forum]

Viel Glück

[ancient ore]

سلام عليكم

اريد اشترك بريميوم ماهي الطريقه؟

[scenic forum]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[scenic forum]

@ancient ore ^

[daring plume]

Hey guys how do change the embed text on a panel?